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About UsPTP Adult Learning and Employment Programs is a leading nonprofit committed to empowering individuals through employment and workforce development. Under the WCG Service System Manager framework, we deliver innovative programs that help clients achieve meaningful, sustained employment while supporting employers in building strong teams.The OpportunityWe are seeking a dynamic, results-driven Manager of Employment Services to lead a team of Employment Services professionals, including Employment Counsellors, Job Developers, and Administrative staff. This is a pivotal role for an experienced leader who thrives in a fast-paced environment and is passionate about making a measurable impact on people’s lives.Job Description<ul><li>Lead and Inspire: Supervise and coach a diverse team to deliver exceptional employment services and meet performance targets.</li><li>Drive Operational Excellence: Oversee day-to-day program delivery, ensuring compliance with WCG standards and organizational policies.</li><li>Achieve Outcomes: Monitor client employment and retention results, ensuring programs meet or exceed contractual goals.</li><li>Build Partnerships: Maintain strong employer relationships to secure job opportunities and support sustained employment.</li><li>Grow Community Partnerships: Strengthen client intake and support client pathways.</li><li>Ensure Compliance: Manage reporting, risk identification, and adherence to funding requirements.</li><li>Manage Budgets: Operate within allocated resources and support financial accountability.</li></ul>What We’re Looking For<ul><li>5+ years of experience in employment services, workforce development, or related fields.</li><li>Proven leadership experience managing teams of 10+ staff.</li><li>Strong operational management skills with a focus on outcomes and compliance.</li><li>Excellent communication and stakeholder engagement abilities.</li><li>Knowledge of Ontario employment services and WCG framework is an asset.</li><li>Ability to pass a Level 2 criminal background check.</li></ul>Why Join Us?<ul><li>Competitive salary of $80,000 annually.</li><li>Full benefits package after 3 months.</li><li>Generous work policies designed to support staff well-being.</li><li>3 weeks paid vacation to start.</li><li>Opportunity to lead a high-performing team and make a lasting impact in the community.</li></ul>Ready to lead and make a difference? Apply today and help shape the future of employment services in Toronto.If you are interested in the position, please submit your letter of interest and resume in one document to Milena Lomovic at&nbsp;<a href="mailto:careers@ptp.ca" target="_blank">careers@ptp.ca</a>We are proud to be an equal opportunity employer. PTP will provide accommodation during all steps of the hiring process, upon request, to applicants with disabilities. Please advise us if you need any accommodation.Our sincere appreciation to all those expressing interest in the position, however, only those applicants invited for an interview will be contacted. Thank you for your interest!

PTP-Adult Learning and Employment Programs

Manager, Employment Services

Canadian Pride Historical Society 
 


VER-03-2021 1 


 

Volunteer Title: Historical Data and Storytelling 
Team Lead 

Position Class: Team Lead 

Reports To: Vice-President, Research and 
Education 

Term: N/A 

Volunteer Job Description 

Position Summary &amp; Job Purpose: 

The Historical Data and Storytelling Team Lead is responsible for overseeing historical data management and 
storytelling initiatives within the Canadian Pride Historical Society. This role includes supervising key team 
members, managing data systems, supporting oral history projects, and ensuring ethical and inclusive practices in 
all historical documentation efforts. This role requires a time commitment of approximately 8-10 hours per 
month, with a flexible schedule. 


Duties &amp; Responsibilities 

• Supervise and support the Data Entry Coordinator and Sr. Oral History Coordinator in their respective 
roles. 

• Manage and oversee the Pride Information Management System (PIMS) to ensure accurate and secure 
data collection, storage, and retrieval. 

• Support the Sr. Oral History Coordinator in planning, conducting, and archiving oral history projects, 
including interviews and historical documentation. 

• Facilitate collaboration with community organizations and stakeholders to enhance storytelling 
initiatives and promote inclusivity. 

• Ensure ethical practices, confidentiality, and diversity are upheld in all aspects of data management and 
oral history processes. 

Qualifications: 

• Experience in historical research, data management, or storytelling initiatives. 

• Familiarity with oral history methodologies and best practices. 

• Strong organizational, leadership, and project management skills. 

• Ability to work collaboratively with diverse communities and stakeholders. 

• Commitment to ethical historical documentation and inclusive storytelling practices. 


We are committed to ensuring our Board of Directors and supporting volunteer base are made up of a diverse 
group of individuals. We encourage the following groups to get involved with the CPHS: 

• Trans Identified 

• Non-Binary Identified 

• Female Identified 

• BIPOC 

• Person with a Disability 

• People aged 40+ 

• French-speaking or other languages spoken besides English 


For more information on the CPHS please visit our website at <a href="http://www.cphs.ca" target="_blank">www.cphs.ca</a>. 

Interested applicants can apply at <a href="mailto:HR@cphs.ca" target="_blank">HR@cphs.ca</a> 
 

We thank you for your interest and will contact you if you are selected for an interview. 



<a href="http://www.cphs.ca/" target="_blank">http://www.cphs.ca/</a>
<a href="mailto:HR@cphs.ca" target="_blank">mailto:HR@cphs.ca</a>


Canadian Pride Historical Society 
 


VER-03-2021 2 


 

Titre du bénévole : Chef d’équipe de la gestion des 
données historiques et de la narration 

Classe de 
poste : 

Chef d’équipe 

Supérieur 
hiérarchique: 

Vice-président(e), Recherche et 
Éducation 

Durée du 
contrat: 

N/A 

Description du poste de bénévole 

Résumé du poste et objectif du poste : 

Le ou la Chef d’équipe de la gestion des données historiques et de la narration est responsable de la gestion des 
données historiques et des initiatives de narration au sein de la Société Historique de la Fierté Canadienne. Ce 
rôle comprend la supervision des membres clés de l’équipe, la gestion des systèmes de données, le soutien aux 
projets d’histoire orale et la garantie de pratiques éthiques et inclusives dans la documentation historique. Ce 
rôle nécessite un engagement de temps d’environ 8 à 10 heures par mois, avec un horaire flexible. 

Tâches et responsabilités : 

• Superviser et soutenir le Coordinateur de saisie de données et le Coordonnateur principal de l’histoire 
orale dans leurs rôles respectifs. 

• Gérer et superviser le Système de gestion de l’information sur la Fierté (PIMS) pour assurer une collecte, 
un stockage et une récupération des données précis et sécurisés. 

• Soutenir le Coordonnateur principal de l’histoire orale dans la planification, la réalisation et l’archivage 
des projets d’histoire orale, y compris les entrevues et la documentation historique. 

• Faciliter la collaboration avec les organisations communautaires et les parties prenantes afin de 
renforcer les initiatives de narration et de promouvoir l’inclusivité. 

• Garantir des pratiques éthiques, la confidentialité et la diversité dans tous les aspects de la gestion des 
données et des processus d’histoire orale. 

Qualités : 

• Expérience en recherche historique, gestion de données ou initiatives de narration. 

• Connaissance des méthodes et meilleures pratiques en histoire orale. 

• Compétences solides en organisation, leadership et gestion de projet. 

• Capacité à travailler en collaboration avec diverses communautés et parties prenantes. 

• Engagement envers une documentation historique éthique et des pratiques inclusives. 

Nous nous engageons à faire en sorte que notre conseil d'administration et notre base de bénévoles soient 
composés d'un groupe diversifié de personnes. Nous encourageons les groupes suivants à s'impliquer auprès de 
la SHFC : 

• Trans Identifié 

• Identifié(e)non binaire 

• Femme identifiée 

• PANDC 

• Personnes handicapées 

• Personnes âgées de 40 ans et plus 

• Personnes qui parlent le français ou autres langues que l'anglais 

 
Pour de plus amples renseignements sur le SSPC, veuillez visiter notre site Web à <a href="http://www.cphs.ca" target="_blank">www.cphs.ca</a>. 
Les candidats/candidates intéressés(es) peuvent postuler à <a href="mailto:HR@cphs.ca" target="_blank">HR@cphs.ca</a> 


Nous vous remercions de votre intérêt et vous contacterons si vous êtes sélectionné(e) pour un entretien. 



<a href="mailto:HR@cphs.ca" target="_blank">mailto:HR@cphs.ca</a>

Canadian Pride Historical Society

Historical Data and Storytelling Team Lead

Canadian Pride Historical Society 
 


VER-03-2021 1 


 

Volunteer Title: Vice-President, Communication 
and Marketing 

Position Class: Executive 

Reports To: President Term: 3-Year 

Volunteer Job Description 

Position Summary &amp; Job Purpose: 

The Vice-President, Communication and Marketing, is responsible for the development, supervision, and execution of all 
communication and marketing strategies for the Canadian Pride Historical Society. This includes managing social media, the 
organization’s website, translation services, media relations, and graphic and video design. The role focuses on increasing 
awareness, engagement, and support for the organization's mission by ensuring consistent, inclusive messaging that aligns 
with the organization’s strategic plan. 


Duties &amp; Responsibilities 

• Develop and implement the Integrated Marketing Communications Plan, aligning it with the organization's strategic 
objectives. 

• Manage the organization’s website, social media channels, and digital platforms to ensure they reflect the mission 
and brand identity. 

• Ensure all external communication materials are consistent with the organization's brand identity across various 
platforms. 

• Handle translation and graphic design requests to ensure materials are accessible and visually appealing. 

• Write and issue media releases, coordinate interview requests, and manage media-related events to boost public 
visibility. 

• Lead and mentor the communication and marketing team, fostering a collaborative environment. 

• Analyze and report on the effectiveness of communication efforts, using data to refine strategies. 
 

Qualifications: 

• Education and/or 2-3 years of experience in marketing, advertising, sales, journalism, communication, or related 
fields. 

• Previous experience managing an organization’s communication or marketing area, preferably in the not-for-profit 
sector. 

• Proven supervisory experience, with a track record of leading a team of 4-6 individuals. 

• Proficiency in project management, with strong prioritization and time management skills to meet deadlines. 

• Excellent presentation, written, and verbal communication skills. 

• Experience with digital marketing tools, analytics, and content management systems. 

• Previous experience speaking to the media and handling media relations is considered an asset. 

• The ability to speak and write French is considered an asset. 


We are committed to ensuring our Board of Directors and supporting volunteer base are made up of a diverse group of 
individuals. We encourage the following groups to get involved with the CPHS: 

• Trans Identified 

• Non-Binary Identified 

• Female Identified 

• BIPOC 

• Person with a Disability 

• People aged 40+ 

• French-speaking or other languages spoken besides English 


For more information on the CPHS please visit our website at <a href="http://www.cphs.ca" target="_blank">www.cphs.ca</a>. 

Interested applicants can apply at <a href="mailto:HR@cphs.ca" target="_blank">HR@cphs.ca</a> 
 

We thank you for your interest and will contact you if you are selected for an interview. 

<a href="http://www.cphs.ca/" target="_blank">http://www.cphs.ca/</a>
<a href="mailto:HR@cphs.ca" target="_blank">mailto:HR@cphs.ca</a>


Canadian Pride Historical Society 
 


VER-03-2021 2 


 

Titre du bénévole : Chef de l'équipe de conception 
et de traduction 

Classe de poste : Chef d'équipe 

Supérieur 
hiérarchique: 

Vice-président, Communication 
et Marketing 

Durée du 
contrat: 

N/A 

Description du poste de bénévole 

Résumé du poste et objectif du poste : 
 
Le/la chef.fe d'équipe bénévole de conception et de traduction de la Société historique de la fierté canadienne est chargé de 
superviser les monteurs vidéo, les coordonnateurs de la conception graphique et les coordonnateurs de la traduction. Ce rôle 
soutient la création et la diffusion de ressources éducatives et d'outils de marketing qui s'alignent sur nos projets et nos 
initiatives stratégiques. Ce poste requiert un engagement de 8 à 10 heures par mois avec un horaire très flexible. 
 
Tâches et responsabilités : 

• Coordonner et gérer les activités des monteurs/ monteuses vidéo, des coordinateurs/coordinatrices de la 
conception graphique et des coordinateurs de la traduction afin d'assurer la cohérence et la livraison du projet dans 
les délais impartis. 

• Collaborer avec les membres de l'équipe pour produire et monter des vidéos mettant en lumière l'histoire des 
personnes de genre, de sexualité et de relations diverses (GSRD) au Canada. 

• Fournir une orientation créative et des commentaires afin de maintenir des normes élevées en matière de qualité 
de la conception et de la traduction. 

• Superviser le développement de ressources graphiques pour diverses plateformes, y compris l'impression, le web et 
les médias sociaux. 

• Rendre compte de l'avancement et des résultats des projets à l'équipe de direction et mettre en Åuvre les 
commentaires en temps approprié. 

 
Qualités : 

• De préférence, 2 ans ou plus d'expérience dans la conception graphique, le montage vidéo et/ou la traduction. 

• Maîtrise d'Adobe Creative Suite et d'autres logiciels de conception et de montage vidéo. 

• Solides compétences en matière de communication, de réflexion conceptuelle, de rédaction et de conception. 

• Très bien organisé.e et motivé.e, capable de prendre des initiatives et de faire preuve d'un grand souci du détail et 

de compétences en matière de résolution de problèmes. 

• Passion pour l'histoire et la défense des personnes de genre, de sexualité et de relations diverses au Canada. 

 
Nous nous engageons à faire en sorte que notre conseil d'administration et notre base de bénévoles soient composés d'un 
groupe diversifié de personnes. Nous encourageons les groupes suivants à s'impliquer auprès de la SHFC : 

• Trans Identifié 

• Identifié(e)non binaire 

• Femme identifiée 

• PANDC 

• Personnes handicapées 

• Personnes âgées de 40 ans et plus 

• Personnes qui parlent le français ou autres langues que l'anglais 

 
Pour de plus amples renseignements sur le SSPC, veuillez visiter notre site Web à <a href="http://www.cphs.ca" target="_blank">www.cphs.ca</a>. 
Les candidats/candidates intéressés(es) peuvent postuler à <a href="mailto:HR@cphs.ca" target="_blank">HR@cphs.ca</a> 


Nous vous remercions de votre intérêt et vous contacterons si vous êtes sélectionné(e) pour un entretien. 



<a href="mailto:HR@cphs.ca" target="_blank">mailto:HR@cphs.ca</a>

Volunteer Vice-President, Communication and Marketing

We believe that great leaders build great cities – and to do it well requires a team of great people.&nbsp;Join our dynamic team at one of Canada’s leading civic engagement charitable organizations as the Director, Corporate Operations.&nbsp;Position Details:<ul><li>Employment Type:&nbsp;Full-time, fixed-term contract (maternity leave contract)</li><li>Reports to: CEO </li><li>Direct Reports: 1–3 staff and oversight of external finance and IT service providers</li><li>Salary Range: $85,000-100,000&nbsp;annually with benefits and 4 weeks paid vacation</li><li>Anticipated Start Date: March 2026</li><li>Anticipated End Date: April 2027</li><li>Work Environment:&nbsp;CivicAction’s work is a hybrid workplace that combines both in-office and remote work. CivicAction’s physical offices are in downtown Toronto and technology will be provided to support both in-office and remote work. This position may involve some evening and weekend work.</li></ul>Position Purpose:The Director, Corporate Operations is a senior operational leader who ensures CivicAction’s internal systems, people supports, and administrative functions run smoothly and effectively. Reporting to the CEO, this role oversees finance and administration, people and culture, governance support, digital systems, and organizational policy and compliance.This role is ideal for a leader who thrives in improving processes, supporting staff, and building strong operational foundations in a small, collaborative non-profit environment (~20 staff).Key Accountabilities:1. Organizational Operations &amp; Systems<ul><li>Manage day-to-day operations to keep internal systems running smoothly and efficiently.</li><li>Create, document, and update organizational policies, procedures, and workflows.</li><li>Handle contract administration, vendor coordination, insurance, and general administrative processes.</li><li>Track and support organizational plans and operational work-back schedules.</li><li>Implement operational changes and roll out new tools or processes.</li><li>Identify and address operational gaps, promoting practical, continuous improvements in service delivery.</li></ul>2. Finance &amp; Administration&nbsp;(Working in partnership with external finance providers, CEO and Board of Directors)<ul><li>Lead annual budgeting and forecasting processes.</li><li>Monitor financial performance, cash flow, and variance reporting.</li><li>Oversee grant budgets and funder financial reporting.</li><li>Maintain strong financial controls and documentation.</li><li>Support annual audit preparation and CRA charitable filings.</li></ul>3. People &amp; Culture (Human Resources)<ul><li>Oversee recruitment, onboarding, performance management, and professional development processes.</li><li>Maintain HR policies and procedures aligned with employment legislation.</li><li>Administer employee benefits plans. </li><li>Support leadership and staff through employee relations guidance.</li></ul>4. Governance Support &amp; Compliance<ul><li>Support the CEO and Board with meeting preparation and reporting.</li><li>Liaise with legal partners to support compliance with nonprofit and charity requirements. </li><li>Ensure appropriate insurance coverage and claims processes.</li></ul>5. Technology &amp; Digital Infrastructure<ul><li>Oversee CRM, HRIS, and digital workplace tools to support organizational efficiency.</li><li>Manage relationships with IT service providers.</li><li>Ensure cybersecurity practices and data security protocols are in place.</li><li>Lead implementation of new tools or system improvements.</li><li>Oversee privacy compliance, confidentiality procedures, and information management.</li></ul>Qualifications and Skills: Required Education, Certification and Experience<ul><li>Minimum 5 years of progressive experience in operations, administration, HR, finance, or organizational management, ideally within a non-profit or charitable environment.</li><li>Experience managing financial processes, including budgeting, forecasting, grant reporting, variance monitoring, and working with finance professionals or auditors.</li><li>Experience in HR leadership, including recruitment, onboarding, performance processes, staff relations, and developing or maintaining HR policies.</li><li>Experience supporting or working closely with a Board of Directors or non-profit Committee.</li><li>Knowledge of Canadian non-profit regulatory and compliance requirements, including CRA charitable reporting.</li><li>Experience leading policy development, organizational systems, or process improvement initiatives.</li><li>Experience managing vendors and external service providers (e.g., finance, HR, IT, insurance, benefits).</li><li>Experience working in a hybrid, collaborative, multi-project team environment.</li></ul>Skills and Competencies<ul><li>Demonstrated people-first leadership approach, supporting a healthy, inclusive work culture.</li><li>Commitment to equity, diversity, inclusion, reconciliation, and accessibility in organizational operations.</li><li>Strong judgement, discretion, and ability to handle confidential information.</li><li>Ability to work independently while collaborating effectively across teams.</li><li>Excellent organizational, planning, and time-management skills with the ability to manage multiple priorities.</li><li>Strong problem-solving and systems-thinking mindset, with a focus on improving processes.</li><li>Excellent written and verbal communication skills, including report writing and policy documentation.</li><li>Strong financial literacy and comfort working with budgets and financial data.</li><li>Experience supporting audits, funder compliance, or managing complex grants.</li><li>Experience developing metrics or dashboards for operational reporting.</li><li>Familiarity with Ontario employment legislation and HR best practices.</li><li>Experience with risk management, privacy, or information-security policies.</li><li>Comfort learning and using digital tools, including CRMs, HR information systems, and collaboration platforms.</li><li>Lived experience that supports inclusive leadership and understanding barriers faced by equity-seeking communities (an asset).</li><li>Knowledge of civic, social, and economic issues facing the GTHA (an asset).</li></ul>About CivicAction&nbsp;CivicAction’s purpose is to elevate&nbsp;civic engagement that builds livable, inclusive cities in the Greater Toronto and Hamilton Area (GTHA). For over two decades, we have been mobilizing leaders and changemakers to champion innovative solutions, to accelerate the alignment of actions, and to invest in the leadership of tomorrow. Our high impact leadership programs open doors, minds, and opportunities for young, emerging, and under-represented leaders in the GTHA.&nbsp;Our Commitment to Inclusive Workplaces &amp; Inclusive RecruitmentCivicAction is committed to equity and inclusion in our workplace and in our recruitment processes. We encourage applicants of all gender identities and sexual orientations, ages, ethnicities, cultures, abilities, and life experiences to apply. Accommodations are available for candidates taking part in all aspects of the selection process.AN IMPORTANT NOTE: Research shows that women and racialized candidates often only apply to positions when they feel 100% qualified. If you’re interested in this role but don’t see yourself fully reflected in the requirements of the posting, we still encourage you to apply or reach out to learn more by emailing&nbsp;<a href="mailto:careers@civicaction.ca" target="_blank">careers@civicaction.ca</a>. HERE’S HOW TO APPLY:Apply here <a href="https://secure.collage.co/jobs/civicaction/59118" target="_blank">https://secure.collage.co/jobs/civicaction/59118</a> with your résumé and a cover letter in confidence by Wednesday, February 18, 2026, at 11:59p.m. ET. Applications will be reviewed on a rolling basis, so early submission is strongly encouraged. Late applications will not be accepted.Only candidates selected for an interview will be contacted.For more information about the organization and our work, please visit <a href="https://www.civicaction.ca/" target="_blank">https://www.civicaction.ca/</a> and <a href="http://leadership.civicaction.ca/." target="_blank">http://leadership.civicaction.ca/.</a>&nbsp; &nbsp;

CivicAction

Director, Corporate Operations

Internal/External Job Posting &nbsp;Position:&nbsp;Team Lead, Home for Good (H4G) Program&nbsp;Program:&nbsp;Homes for Good (H4G) - Supportive and Transitional Housing Program&nbsp;Employment Type:&nbsp;Full-time, 18-Month Contract&nbsp;Function:&nbsp;To lead and manage the day-to-day operations of the Home for Good Program, including supervision of a team of four Case Managers (unionized, SEIU Healthcare), development and oversight of client case management plans, staff scheduling, performance management, compliance oversight, and coordination of services for clients in both supportive (permanent) and transitional (6 months to 4 years) housing streams.&nbsp;Schedule:&nbsp;35 hours per week; hybrid arrangement (2 days in office, remainder community-based or work from home as operational needs require); participation in on-call rotation&nbsp;Start Date:&nbsp;As soon as possible&nbsp;Salary:&nbsp;$70,000 - $75,000 annually, plus comprehensive benefits (extended health, dental, vision, RRSP)&nbsp;Location:&nbsp;Toronto-wide, with a focus on Scarborough and East Toronto&nbsp;Reports to:&nbsp;Director of Residential Services&nbsp;About the Role&nbsp;The John Howard Society of Toronto's Home for Good (H4G) Program provides supportive and transitional housing to a high-risk/high-needs population: chronically homeless individuals who have been previously incarcerated in provincial institutions and who have concurrent mental health and substance use disorders. The program is funded by the City of Toronto and operates housing units primarily in Scarborough and East Toronto, with some clients housed in the private rental market.&nbsp;The Team Lead plays a critical role in ensuring program quality, staff development, client safety, and building safety. This includes direct involvement in developing individualized case management plans with Case Managers, ensuring consistent follow-through on client goals, and overseeing discharge and eviction processes in compliance with internal Occupancy Agreements, the Residential Tenancies Act and the Ontario Human Rights Code. The Team Lead will also represent the program at interagency tables, coordinate with JHST's Homeward Bound provincial halfway house program, and maintain relationships with key stakeholders, including the Toronto Police Service and City of Toronto funders. &nbsp;This role is well-suited to a leader who is energized by complexity and comfortable working in a dynamic, fast-paced environment. The client population presents significant challenges, and the successful candidate will bring strong operational skills, sound judgment under pressure, and a genuine commitment to harm reduction and client-centred practice. &nbsp;Key Responsibilities&nbsp;Team Leadership and Performance Management&nbsp;<ol><li>Recruit, hire, train, orient, supervise, and coach a team of four Case Managers in accordance with SEIU Healthcare collective agreement provisions. </li><li>Conduct regular one-on-one supervision, team meetings, and case consultations. </li><li>Work directly with Case Managers to develop individualized case management plans for all clients, ensuring plans are documented, goal-oriented, and regularly reviewed. </li><li>Monitor and ensure Case Managers follow through on case plans, referrals, and client commitments. </li><li>Complete annual performance evaluations and manage progressive discipline processes where required. </li><li>Address staff performance concerns promptly and document in accordance with organizational policies and collective agreement requirements. </li><li>Foster a team culture of accountability, professionalism, and mutual support. </li><li>Supervise students and volunteers as time allows. </li><li>Coordinate with the Homeward Bound provincial halfway house program and other JHST residential Team Leads to ensure continuity of service and alignment of practices. </li><li>Oversee Canada-Ontario Housing Benefit (COHB) applications and ongoing compliance in coordination with other residential Team Leads.&nbsp;</li></ol>Program Operations and Compliance&nbsp;<ol start="11"><li>Ensure program deliverables are achieved as required by City of Toronto funders and organizational work plans. </li><li>Maintain program compliance with the Residential Tenancies Act, Ontario Human Rights Code (including the duty to inquire, and both the procedural and substantive accommodation obligations), and relevant provincial legislation, including relevant Bill 10 Protect Ontario Through Safer Streets and Stronger Communities Act, 2025 requirements. </li><li>Oversee discharge and eviction processes, ensuring all actions are legally sound, well-documented, and compliant with human rights obligations. </li><li>Oversee case management quality, ensuring accurate documentation, individualized service plans, and appropriate follow-up. </li><li>Manage client intake, housing placements, and transitions for both supportive and transitional housing streams. </li><li>Design and implement follow-up services for clients after they are housed. </li><li>Develop innovative and strategic approaches to support 'hard to house' clients with complex barriers, including exploring client transfers with partner agencies where appropriate. </li><li>Coordinate with property maintenance to address building issues affecting client safety and well-being.&nbsp;</li></ol>Crisis and Risk Management&nbsp;<ol start="19"><li>Provide leadership and direction during crisis situations, including de-escalation, safety planning, and coordination with emergency services. </li><li>Respond to incidents involving mental health crises, substance use emergencies, and safety concerns. </li><li>Conduct conflict mediation relevant to housing maintenance and tenant relations. </li><li>Ensure appropriate risk assessment and documentation practices are followed. </li><li>Participate in on-call rotation to respond to emergencies and after-hours situations. </li><li>Support staff debriefing following critical incidents.&nbsp;</li></ol>External Relations, Partnerships, and Advocacy&nbsp;<ol start="25"><li>Maintain positive working relationships with City of Toronto funders and participate in funder meetings, reporting, and program reviews. </li><li>Build and maintain relationships with the Toronto Police Service to support effective coordination around building and community safety. </li><li>Maintain relationships with the Ministry of the Solicitor General, provincial corrections, probation and parole services. </li><li>Represent the program at interagency network and situation tables (e.g., FOCUS, HSJCC) on an ad hoc or permanent basis as required. </li><li>Liaise with and advocate to landlords, housing providers, community service providers, and health services across Toronto on behalf of clients and JHST.&nbsp;</li></ol>Administrative Duties&nbsp;<ol start="30"><li>Maintain and submit program statistics and reports, including TGRIP data entry, six-month reports, City of Toronto reports, United Way reports, and John Howard Society of Canada/Ontario reporting requirements. </li><li>Prepare and submit funding reports, grant applications, and proposals as directed. </li><li>Oversee client file documentation, ensuring accuracy and completeness. </li><li>Manage staff scheduling, attendance tracking, and DayForce entries. </li><li>Process TTC fare distribution, Furniture Bank requests, gift cards, Rental Supplement, and other relevant requests in a timely manner. </li><li>Maintain confidentiality of all matters related to Human Resources, client information, and organizational operations. </li><li>Provide regular feedback to Senior Management regarding program evolution and needs.&nbsp;</li></ol>Core Competencies&nbsp;<ul><li>Leadership and Team Development:&nbsp;Ability to coach, mentor, and hold staff accountable within a unionized environment while building a cohesive, high-performing team.</li><li>Performance Management:&nbsp;Experience managing staff performance, including addressing concerns and documenting issues in a unionized setting. </li><li>Clinical Oversight:&nbsp;Ability to guide case management practice, review service plans, and ensure quality client care with a complex population. </li><li>Crisis Response:&nbsp;Demonstrated ability to remain calm, make sound decisions, and lead effectively in high-pressure situations. </li><li>Systems Navigation:&nbsp;Strong knowledge of Toronto's health, housing, justice, and social service systems and ability to guide clients and staff through complex referral pathways. </li><li>Stakeholder Relations:&nbsp;Ability to build and maintain productive relationships with funders, police, government partners, and community agencies. </li><li>Adaptability: Ability to lead through change, adapt to evolving circumstances, and implement improvements in a dynamic environment. </li><li>Strategic Problem-Solving:&nbsp;Creativity and resourcefulness in addressing complex client situations and operational challenges. </li><li>Communication:&nbsp;Strong verbal and written communication skills, including report writing, facilitation, and difficult conversations.&nbsp;&nbsp;</li></ul>Essential Requirements&nbsp;&nbsp;<ol><li>Experience working in a unionized environment with knowledge of collective agreement administration. </li><li>Demonstrated experience developing and overseeing individualized case management plans. </li><li>Strong crisis intervention, de-escalation, and conflict resolution skills. </li><li>Knowledge of and commitment to harm reduction philosophies and practices. </li><li>Comprehensive understanding of the legal frameworks governing supportive housing, including the Residential Tenancies Act, Landlord and Tenant Board processes, and Ontario Human Rights Code obligations (duty to inquire, procedural and substantive accommodation) in the context of discharge and eviction. </li><li>Knowledge of Ontario's correctional and criminal justice systems, including community reintegration barriers, and familiarity with navigating Ontario Court of Justice, Legal Aid Ontario, duty counsel, and bail/probation processes. </li><li>Ability to produce clear, accurate, and legally defensible documentation for eviction, accommodation, and incident reporting purposes </li><li>Strong working knowledge of Toronto's housing and homelessness systems, including supportive and transitional housing models.</li><li>Strong working knowledge of community health and social service resources across Toronto, including psychiatric hospitals, RAAM clinics, Access Point, withdrawal management, crisis beds, and residential treatment programs, with direct experience supporting individuals with concurrent disorders. </li><li>Demonstrated experience working with diverse ethno-racial and multilingual client groups, with commitment to anti-racism, anti-oppression, trauma-informed, and equity-informed practice.&nbsp;</li></ol>Qualifications&nbsp;&nbsp;<ol><li>University degree in social work, social services, criminology, or a related field required; candidates with a college diploma in a relevant field and significant supervisory experience in a comparable setting may&nbsp;be considered.</li><li>Minimum 2-3 years' supervisory or management experience in social services, housing services, corrections, or a related field working with a similarly high-risk/high-needs population. </li><li>Experience in program development, implementation, and evaluation. </li><li>Strong administrative skills, including proficiency with case management systems and reporting tools. </li><li>Experience leading teams through organizational change, program transitions, or operational challenges. </li><li>Satisfactory vulnerable sector criminal record check. </li><li>Valid driver's licence and access to a reliable vehicle (preferred).&nbsp;</li></ol>Assets&nbsp;<ul><li>Residence in Toronto. </li><li>Experience with TGRIP, HIFIS, or similar data management systems. </li><li>Prior participation in FOCUS tables, HSJCC, or similar interagency networks. </li><li>Existing relationships with the Toronto Police Service (41, 51, and 55 Divisions preferably), probation/parole, or provincial corrections. </li><li>Experience with Canada-Ontario Housing Benefit (COHB) administration. </li><li>Expertise in peer programming development. </li><li>Experience with progressive discipline and labour relations in a nonprofit context. </li><li>Familiarity with Housing First and Critical Time Intervention models. </li><li>Lived experience with the criminal justice system or housing instability.&nbsp;</li></ul>To Apply &nbsp;The John Howard Society of Toronto is an equal opportunity employer and a United Way anchor agency. We are committed to reflecting the diversity of the communities we serve and encourage applications from individuals who identify as Indigenous, Black, racialized, 2SLGBTQ+, persons with disabilities, and those with lived experience of incarceration or housing instability. &nbsp;Should any accommodation be required during the application or interview process, please let us know in advance. &nbsp;This position is NOT covered under the union agreement between the John Howard Society of Toronto and SEIU Healthcare. &nbsp;Please submit your cover letter (1-2 pages) and resume (1-2 pages) by email to <a href="mailto:careers@jhst.ca" target="_blank">careers@jhst.ca</a>, indicating “Team Lead, H4G Program” in the subject line. In your cover letter, please describe your experience managing complex situations and leading teams through operational changes and challenges. &nbsp;Only candidates selected for an interview will be contacted. Thank you for your interest&nbsp;

John Howard Society of Toronto

Team Leader , Home for Good (H4G) and Housing Unit

Position:Director, Data IntelligenceReports to:Chief Information OfficerPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeReporting to the Chief Information Officer, the Director,&nbsp;Data Intelligence&nbsp;is the strategic owner of the&nbsp;governance of&nbsp;World Vision&nbsp;Canada’s&nbsp;information assets and&nbsp;a key contributor to&nbsp;our Artificial Intelligence future. In this high-impact role, you will define&nbsp;how&nbsp;we extract value from data and&nbsp;contribute to&nbsp;where&nbsp;AI can accelerate our mission.&nbsp;Crucially, you will&nbsp;play an integral role&nbsp;in shaping the organization’s&nbsp;technology ecosystem and bridge the gap between technical possibilities and strategic organizational value. As the incumbent in this function, you will define the data and&nbsp;compute&nbsp;requirements that drive infrastructure decisions,&nbsp;as&nbsp;a result,&nbsp;it will help&nbsp;in&nbsp;ensuring&nbsp;that our&nbsp;technical&nbsp;stack&nbsp;is&nbsp;‘AI-Ready’&nbsp;and sustainable.Responsibilities1. Data Intelligence &amp; "Data as a Product"&nbsp;&nbsp;<ul><li>Data Product Ownership:&nbsp;Shift the organization from a "service desk" mentality to a&nbsp;"Data as a Product"&nbsp;model. Oversee the creation of reusable, high-quality data assets (e.g., "The 360-Degree Donor View") that serve multiple business functions. </li><li>Democratization:&nbsp;Implementation&nbsp;of self-service Business Intelligence (BI) platforms (e.g.,&nbsp;Sisense,&nbsp;PowerBI) that empower staff to answer their own questions without IT intervention. </li><li>Data Governance:&nbsp;Chair the&nbsp;World Vision Canada&nbsp;Data Governance Council. Enforce the standards for data quality, retention, and ownership, ensuring that&nbsp;the data feeding our AI models is accurate and trusted.&nbsp;</li></ul>2.&nbsp;Artificial Intelligence&nbsp;Enablement&nbsp;&nbsp;<ul><li>The AI Roadmap:&nbsp;Champion&nbsp;the execution of&nbsp;a pragmatic AI strategy (Generative and Predictive) that aligns with&nbsp;World Vision Canada’s strategic&nbsp;objectives.&nbsp; </li><li>Use Case Development:&nbsp;Partner with&nbsp;relevant stakeholders&nbsp;to&nbsp;identify&nbsp;high-value opportunities for automation and insight (e.g., donor propensity modeling, impact forecasting, content generation). </li><li>AI Framework:&nbsp;Chair the&nbsp;World Vision Canada&nbsp;AI&nbsp;Governance&nbsp;Committee and lead the AI Community of Practice.&nbsp;Drive&nbsp;the organization’s AI Ethics &amp; Governance Policy. Ensure all AI execution protects beneficiary privacy, mitigates bias, and aligns with our core values.&nbsp;</li></ul>3. Input to&nbsp;the&nbsp;Technology Ecosystem &amp; Architecture&nbsp;&nbsp;<ul><li>Ecosystem Influence:&nbsp;Act as&nbsp;a&nbsp;stakeholder&nbsp;in Enterprise Architecture&nbsp;decisions. You will define the data requirements (storage,&nbsp;compute,&nbsp;latency) that&nbsp;will&nbsp;inform&nbsp;how the infrastructure&nbsp;is architected&nbsp;and built. </li><li>Tool Selection &amp;&nbsp;stack:&nbsp;Lead the evaluation and&nbsp;selection&nbsp;of the modern data stack (ETL/ELT, Data Warehousing, BI Tools, ML Ops). You ensure new tools integrate seamlessly into the broader technology&nbsp;ecosystem&nbsp;rather than creating silos. </li><li>Technical Debt Management:&nbsp;Advise&nbsp;ET&amp;T&nbsp;leadership on "Data Debt",&nbsp;identifying&nbsp;legacy systems or structures that are hindering intelligence capabilities,&nbsp;and&nbsp;prioritize&nbsp;their modernization in the tech roadmap.&nbsp;</li></ul>Qualifications<ul><li>Strategic Leadership:&nbsp;7+ years in Data Science, Analytics, or BI, with at least 3 years managing teams and setting strategy. </li><li>AI Expertise:&nbsp;Demonstrated&nbsp;experience deploying AI/ML solutions in a production environment (not just academic theory). Familiarity with LLM integration and predictive analytics. </li><li>Architectural Acumen:&nbsp;You&nbsp;don't&nbsp;need to be a cloud engineer, but you must speak the language of&nbsp;Enterprise Architecture. You understand how data flows through APIs, how cloud compute scales, and how schema design impacts performance.&nbsp;</li></ul>Skills &amp; Competencies&nbsp;<ul><li>The "Translator":&nbsp;Ability to explain complex&nbsp;data&nbsp;concepts and architectural trade-offs to non-technical executive leadership. </li><li>Collaboration:&nbsp;Proven ability to work horizontally with Product, Finance, Marketing, Philanthropy,&nbsp;Enterprise Technology &amp; Transformation&nbsp;peers&nbsp;and World&nbsp;Vision&nbsp;International&nbsp;(WVI), influencing decisions where you do not hold direct authority. </li><li>Change Management:&nbsp;Experience navigating the cultural friction of introducing data transparency into traditional organizations.&nbsp;</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards.</li><li>We are Canada’s largest development, relief, and advocacy non-profit organization.</li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJob FamilyITJob FunctionDirectorPay TypeSalaryEmployment IndicatorHybrid

World Vision Canada

Director, Data Intelligence

<a href="http://www.pnlt.ca/" target="_blank">The Neighbourhood Land Trust</a> (NLT) is a non-profit charitable organization dedicated to protecting the affordability, diversity, and equity of Parkdale by bringing land into community ownership and control. NLT works to acquire, develop and manage land in Toronto’s West End, leasing it at affordable rates to eligible charitable partners who provide community benefits including affordable and supportive housing. Visit&nbsp;<a href="http://www.pnlt.ca" target="_blank">www.pnlt.ca</a> for more information.&nbsp;Job Application Deadline:&nbsp; March 2, 2026 at 5:00 pm ESTJob Title: Director of Operations&nbsp;Positions Open 1Reports to:&nbsp; Board of DirectorsWork Week:&nbsp; 37.5 hours/weekContract:&nbsp; 1 year, with opportunity of extension&nbsp;Start Date:&nbsp; Ideally on or before May 1, 2026Salary:&nbsp; Starting salary between $85,000 – $95,000Benefits:&nbsp; Extended health care &amp; dental&nbsp;TO APPLY:&nbsp;Please submit an application by email to&nbsp;<a href="mailto:info@pnlt.ca" target="_blank">info@pnlt.ca</a> with “Application for Director of Operations” in the subject line.&nbsp; Please include the following documents attached as one word document or PDF:<ul><li>Completed Application Form (<a href="https://pnlt.ca/news/were-hiring-join-the-neighbourhood-land-trust-%f0%9f%8c%b1" target="_blank">https://pnlt.ca/news/were-hiring-join-the-neighbourhood-land-trust-%f0%…</a>)</li><li>Resume</li><li>Cover letter (optional)</li></ul>NLT is committed to employment equity and encourages applicants from equity-seeking groups.&nbsp; We aim to foster a workplace that reflects the diversity of the community we serve.&nbsp;No phone calls please.&nbsp;&nbsp;OVERVIEW&nbsp;The Director of Operations is a key leader involved in all aspects of NLT’s work.&nbsp; Reporting to the Board of Directors and working collaboratively with two staff co-Directors, this leadership role oversees finances and administration, human resources, funder and statutory reporting and compliance, internal process improvement, governance, and supports overall organizational planning, implementation, and resource development to achieve NLT's priorities and long-term goals.&nbsp;The role requires someone with solid experience in financial management, budgeting, funder compliance and reporting in a non-profit context.&nbsp; The ideal candidate is equal parts supportive leader, strategic thinker, organizational capacity builder, collaborative team member and master of task management. They possess an abundance of positive and steadfast energy to manage organizational processes and responsibilities in a fast-paced environment and will be comfortable working in the background to support the team as they do the heavy lifting of pioneering new work in the land trust space. The role is well suited for a mid-career professional looking to grow in a values-based organization doing impactful and innovative work in the community.&nbsp;&nbsp;The Director of Operations is indispensable to supporting NLT’s continued growth.&nbsp; NLT is Toronto’s first neighbourhood-based and community-led Community Land Trust (CLT); first incorporated in 2014 and registered as a charity in 2017, NLT owns 86 community-owned properties with a total of 241 units of permanently affordable housing. The NLT is currently implementing the final year of a 5-Year Capital Repair and Improvement Plan to provide much needed repairs as well as sustainability and accessibility improvements to its portfolio. NLT has also&nbsp; recently been selected to develop and manage a new 175-unit rental building at the Parkdale Community Hub, which is expected to start construction in 2027.&nbsp; In addition, we will begin a process to develop a new Strategic Plan in 2026.The NLT’s values are rooted in social justice, anti-oppression, racial economic justice and community empowerment. To do that, we work closely with residents and local organizations. We are looking for a Director of Operations who is interested in both the job and our greater vision.&nbsp;A strong commitment to neighbourhood inclusiveness and social equity is required.&nbsp;We strongly encourage applications from residents of Parkdale and or equity-seeking groups.&nbsp;The successful candidate will be expected to work from the office a minimum of 3 days per week, and attend an average of 2-3 evening meetings per month.&nbsp;&nbsp;&nbsp;SPECIFIC ROLE RESPONSIBILITIESThe responsibilities of the Director of Operations role include but are not limited to:Operations<ul><li>Lead NLT’s Operations &amp; Admin team and activities, ensuring that operations comply with organizational bylaws and policies, directives of the Board and all other legal statutory and regulatory requirements</li><li>Recommend and lead process improvement, including maintenance and updating of the Operational Manual</li><li>Oversee the management of the office</li><li>Develop an annual work plan for the organization that supports the budget approved by the Board and the strategic plan, in collaboration with co-Directors</li><li>Monitor and evaluate the implementation of NLT’s overall annual and long-term strategic goals</li><li>Support the NLT’s 5-year strategic planning processes in collaboration with co-directors, including developing timelines, workplans, board and stakeholder engagement</li></ul>Financial Management<ul><li>Oversee and approve routine financial transactions and invoice payments</li><li>Monitor cash flows</li><li>Lead the preparation of the annual budget in collaboration with co-Directors</li><li>Oversee the preparation of the annual financial audit</li><li>Oversee administrative staff and consultants in the management of the organization’s finances, including management of expenditures and the tracking of revenues</li><li>Monitor and support regular reporting to funders and lenders as required</li><li>Ensure that financial procedures and policies are followed in accordance with the directives of the Board and all other legal statutory and regulatory requirements</li><li>Oversee regular financial reporting to the Board and Finance Committee&nbsp;</li></ul>Organizational &amp; Team Leadership&nbsp;<ul><li>Provide leadership to fulfill NLT’s organizational mandate and vision</li><li>Act as fiduciary of NLT with the power to contract and bind the organization, pursuant to NLT’s policies</li><li>Collaborate with co-Directors and senior staff to develop annual and longer-term strategies and support decisions that align with NLT’s vision, values and goals</li><li>Support and/or lead NLT Board meetings, including scheduling and agenda development</li><li>Oversee the monitoring and evaluation of NLT’s programs</li><li>Support staff in the development of guidelines, protocols and workplans</li><li>Oversee drafting of new or changes to existing organizational policies/bylaws in collaboration with the Governance Committee &amp; disseminate to staff</li><li>Support staff management in collaboration with co-Directors, including organizational responses to HR issues, hiring, supervision, training, evaluation, dismissal and professional development</li><li>Co-facilitate regular staff meetings</li><li>Approve and oversee tracking of staff timesheets and time off requests</li><li>Lead annual staff performance review process&nbsp;</li></ul>Resource Development &amp; Fundraising<ul><li>Support fundraising and resource development, including grant research and writing</li><li>In collaboration with co-Directors, support/develop/review funding proposals and plans</li><li>Support the development and maintenance of relationships with funding organizations</li><li>Support relationships with NLT donors, including major and monthly donors.</li></ul>External relations<ul><li>Support relationships with partner organizations, politicians, government staff, and other external partners</li></ul>Other duties as assigned.&nbsp;REQUIRED EXPERIENCE, QUALIFICATIONS &amp; ATTRIBUTES<ul><li>A minimum of 5-7 years of progressive leadership responsibility in similar work</li><li>A minimum of 5-7 years of experience with financial management and organizational budgeting in a non-profit setting, and funder and compliance reporting is required</li><li>Experience with non-profit governance, fundraising and resource development, people management, and office management are strong assets</li><li>Demonstrated leadership ability in a collaborative team setting is essential</li><li>Aptitude for critical and strategic thinking is essential</li><li>High level of organization and accountability is essential</li><li>Demonstrated ability to improve internal processes and systems</li><li>Highly collaborative and supportive in a team setting</li><li>Exceptional verbal and written communication skills</li><li>Advanced ability to use Microsoft Office or Google Office Suite</li><li>Working knowledge of Quickbooks is a strong asset</li><li>Knowledge of affordable housing management and/or development is an asset</li><li>Demonstrated commitment to working from a strong values-based, anti-oppression and social justice framework</li><li>Demonstrated ability to work within a diverse community (including working with seniors, youth, people with different abilities and different cultural and socio-economic backgrounds)</li></ul>&nbsp;WORK ENVIRONMENT&nbsp;<ul><li>The NLT has a small staff team that works collaboratively to complete organizational priorities.</li><li>While the Director of Operations will be responsible for a specific scope of work and deliverables, collaboration with other staff, consultants and occasionally external partners is required.</li><li>Decision-making forms a large part of the role; procedures and precedents are evolving, and considerable judgement and complex interpretation are required for developing solutions.</li><li>The role will have regular exposure to confidential information.</li><li>Normal office environment; some degree of physical skill and coordination required (for example; basic keyboarding)</li><li>NLT staff meetings are held weekly to assure all members of the team are informed of the general progress of key projects</li><li>In regular circumstances staff are expected to work from the office 2-3 days a week.</li><li>This position requires attendance of an average of 2-3 evening meetings per month.&nbsp;</li><li>The work is steady and busy.&nbsp; The Director of Operations may occasionally be exposed to a high workload and a moderate level of stress.</li></ul>DEADLINE FOR SUBMISSIONS:&nbsp; Monday March 2, 2026 at 5:00 pm EST&nbsp;Hiring Process Timeline TargetsDeadline for Submissions (firm deadline) - Monday March 2, 2026 at 5:00 pm ESTInterviews with Shortlisted Candidates - Week of March 9 and 16, 2026Offer of Employment - Week of March 30, 2026Ideal Start of Employment - Monday May 4, 2026

The Neighbourhood Land Trust

Director of Operations

POSTINGPosting date: January 19, 2026Application Submission Deadline: February 1, 2026Please download the Employment Application Form at&nbsp;<a href="https://contacthamilton.ca/careers/" target="_blank">https://contacthamilton.ca/careers/</a>. Completed Employment Application Forms can be submitted to Selena Boutilier at&nbsp;<a href="mailto:selena.boutilier@contacthamilton.ca" target="_blank">selena.boutilier@contacthamilton.ca</a>.&nbsp;We will only contact those selected for an interview.&nbsp; Thank you.&nbsp;Contact Hamilton for Children’s and Developmental Services (Contact Hamilton) administers 3 programs:<ul><li>Children and Youth Services</li><li>Developmental Services Ontario Hamilton Niagara Region (DSOHNR)</li><li>Passport Funding Program Hamilton-Niagara Region</li></ul>Contact Hamilton is seeking a dedicated, results-oriented leader to provide strategic and operational oversight across all client programs, ensuring the consistent delivery of high-quality, client-centred services, in the role of Director of Client Programs and Quality Assurance.&nbsp;The Director holds a position of significant trust and is expected to be values-driven, with a strong commitment to integrity, empathy, accountability and equity.&nbsp;Core to the role, the Director of Client Programs and Quality Assurance ensures that Contact Hamilton programs are designed, implemented, and delivered in accordance with Ministry directives and compliance requirements and performance standards. The Director is accountable for meeting key performance indicators (KPIs) and for ensuring services effectively support our target populations, namely: children and youth with intellectual disabilities, FASD, and multiple complex needs spanning sectors; and adults with a confirmed intellectual disability.The Director works closely with Program Managers through mentorship and supervision to review program performance, define and monitor KPIs, evaluate outcomes, and implement evidence-informed changes within available resources.&nbsp;Success in this role is demonstrated through strong, positive program outcomes, regulatory compliance, respectful client experiences, and a supported, high-performing management team.Contact Hamilton has a small senior leadership team, led by the Executive Director.&nbsp; The Director of Client Programs and Quality Assurance is a member of the senior leadership team and works in close alignment with the Executive Director and other senior leaders.&nbsp; Senior leadership team members are accountable for both their individual portfolios and the overall success of the organization.&nbsp; Senior leadership team members act as ambassadors for Contact Hamilton and model the organization’s values in all interactions.The Director must be a trusted and reliable partner with internal teams, Ministry representatives, and community stakeholders. The Director must demonstrate exceptional people leadership, engagement, and relationship-management skills.&nbsp;Position: Director of Client Programs and Quality Assurance&nbsp;Category1 - Full Time Permanent&nbsp;Effective DateVacant Position - As soon as possible.&nbsp;# Positions Available1Potential Annual Salary$86,930.02 - $109,994.20&nbsp;Reports toExecutive DirectorLocationMain Office Site: 140 King Street East, HamiltonThe Director of Client Programs and Quality Assurance will work from the main office site a minimum of 3 days/week. The Director will be required to attend the main office site in addition to the 3 days/week as needed.&nbsp; If the terms and conditions of the Remote Work&nbsp;policy are met, they will be able to work from home up to 2 days/week.&nbsp;The Director must be able to travel on a regular basis as required.&nbsp; Travel will largely include the Greater Toronto Area, mostly in the Hamilton-Niagara Region (Hamilton, Niagara, Brant, Haldimand-Norfolk, Six Nations, and Mississaugas of the Credit).The RoleThe Director of Client Programs and Quality Assurance&nbsp;is accountable to the Executive Director for the quality of client services and programs at Contact Hamilton, including the direct supervision of Program Managers, and the management of the CNPC Program.&nbsp;The Director of Client Programs and Quality Assurance&nbsp;will have the following core accountabilities (not exhaustive):Client Program Oversight<ul><li>Oversees the delivery of high-quality client services by working closely with client program managers. This includes monitoring the overall quality of client service and monitoring the achievement of Ministry service targets and other service targets. </li><li>Provides leadership and support to program managers in developing program plans that are consistent with the organization's mandate, values, and strategic direction.</li><li>Ensures integration of Contact Hamilton client programs at key intersection points to facilitate seamless, integrated service delivery between programs, including but not limited to: transition from child and adult services; and DSO-Passport interface. &nbsp;</li></ul>Management of the CNPC Program<ul><li>Oversees all aspects of the Complex Needs Placement Coordination Program, including strategic planning, operational oversight, staff leadership, staff supervision, and coordination activities</li></ul>Quality Assurance<ul><li>Monitors, analyzes, and reports on program performance relative to Ministry standards, contractual requirements, and agreed-upon performance indicators, and advises the Executive Director on emerging risks, trends, and quality improvement opportunities.</li><li>Monitors and evaluates consumer and stakeholder feedback and complaints to identify trends and oversee process changes to improve service delivery.</li><li>Collaborates with program managers where improvement in program performance is required to identify and implement strategies.</li></ul>&nbsp;People Management<ul><li>Has direct accountability for a team of 6 direct reports: 3 Managers of Client Programs, and 3 staff of the CNPC Program</li><li>Provides leadership and guidance to client program managers regarding difficult and complex cases, including but not limited to potential misuse of Passport funds reviews </li><li>Provides supervision, coaching, direction, performance assessment, evaluation, and facilitation of professional development for designated reports </li><li>Supports client program managers with the recruitment, hiring and onboarding of new staff. With the Manager of HR, assumes responsibility for the recruitment, hiring and onboarding of CNPC staff.</li></ul>&nbsp;Resource to the Executive Director<ul><li>Member of the Executive Director Coverage Team in the event of planned and unplanned absences.</li></ul>Qualifications and Experience<ul><li>Bachelor’s degree or higher in Human Services, Social Services, Psychology, or other related healthcare field or equivalent education and experience.</li><li>Minimum 5 years of recent, progressive managerial experience, including the supervision of both program staff&nbsp;and managerial staff</li><li>In-depth knowledge and experience (minimum 5 years) of the developmental services sector, ideally with both children / youth, and adults</li><li>Practical working knowledge of Microsoft Office with a data-centric mindset, including an aptitude to learn and apply software programs (e.g. DSCIS, EMHware, CRM, Rise People, etc.)</li></ul>Skill Set&nbsp;<ul><li>Advanced managerial skills including but not limited to: supervision; workload management; coaching; mentoring; performance management of direct reports</li><li>Advanced quality assurance management skills, including but not limited to: the ability to design, implement, and oversee comprehensive quality assurance frameworks; analyze program performance data; ensure compliance with regulatory and contractual requirements; and lead continuous quality improvement initiatives across client programs.</li><li>Advanced organizational ambassadorship and relationship development skills, including but not limited to: demonstrated loyalty to organizational values and EDI principles; building and strengthening organizational relationships; and addressing issues / concerns in a respectful and productive manner</li><li>Proven project management abilities, including but not limited to: engagement, planning, implementation, monitoring, and evaluation.&nbsp; &nbsp;Projects are done on time.</li><li>Advanced critical analysis skills, including but not limited to: problem identification; problem confirmation; risk analysis and mitigation; problem solving, identifying potential solutions; decision making; implementation</li><li>Demonstrated leadership skills, including but not limited to: engagement; collaboration; effective partnering; outcomes orientation; and accountability</li><li>Advanced oral and written communication skills.&nbsp;&nbsp;It is an asset to speak, read, and write in the French language. </li><li>Advanced time management skills for self</li><li>Advanced workload management and prioritization skills &nbsp;for self</li><li>Proven consumer-oriented service skills, including but not limited to: the ability to deal with confidential and highly sensitive information, and utilizing a trauma-informed approach.&nbsp;</li></ul>Other Requirements<ul><li>A current and original copy of a satisfactory Criminal Records check with Vulnerable Sector Screening </li><li>Valid driver’s license and access to a vehicle </li><li>A minimum $2-million liability automobile insurance coverage policy</li><li>Certification in NCVI, First-Aid and CPR will be required (will be arranged by Contact Hamilton during orientation)</li><li>Employees must meet the terms and conditions of the Remote Work Policy, including but not limited to having access to a private and secure home office with reliable internet in order to participate in the Remote Work program.&nbsp;</li></ul>Diversity, Equity and InclusionContact Hamilton believes in diversity and recognizes the benefits it can bring to our organization and the people we support by ensuring multiple perspectives and ideas.&nbsp; Contact Hamilton encourages and welcomes applications from people reflecting the diversity of our communities.&nbsp; Contact Hamilton is dedicated to a culture of inclusivity, equity, and diversity.&nbsp;We are committed to providing barrier-free and accessible employment practices.&nbsp; As such, Contact Hamilton will provide reasonable accommodation for any applicant, as requested during the recruitment process. For any recruitment-related accommodation needs and/or requests, please contact Selena Boutilier at&nbsp;<a href="mailto:selena.boutilier@contacthamilton.ca" target="_blank">selena.boutilier@contacthamilton.ca</a>Health and Safety &nbsp;Health and safety are of paramount importance to us.&nbsp; &nbsp;Safety protocols are in place. All employees are expected to comply with Contact Hamilton’s health and safety policies and protocols.&nbsp;

Contact Hamilton for Children's and Developmental Services

Director of Client Programs and Quality Assurance

<h2>The Opportunity&nbsp;</h2>The Director of Student Services is responsible for the overall management of the Student Services group comprised of Career Services, Entrepreneurial Services, Advocacy and Wellbeing.&nbsp; They assist full time and part time students across all BCIT campuses. This role is responsible for developing and implementing strategic initiatives, leading change processes, managing and supporting staff, problem-solving, and representing the department in internal and external capacities. The Director works closely with the senior management team to advance our vision and contributes to the development of organizational-wide strategy, ensuring implementation at the departmental level. They build and maintain long-lasting relationships, partnerships, and networks with various stakeholders, including professional associations, BCIT contacts and especially businesses, to further departmental objectives. They develop and implement strategies to grow the reach, knowledge, and impact of Student Services through innovative and sustainable strategies. This position also advances BCITSA’s equity, diversity and inclusion values and incorporates these values into their work, their team’s work and professional relationships.<h2>What You Will Do:</h2><h4>STRATEGIC LEADERSHIP</h4><ul><li>Provide strategic leadership to Career Services, Entrepreneurial Services, Advocacy and Wellbeing departments, and other services as needed, including strategic planning, project management, human resources and financial management</li><li>Support all departments in the development, implementation, and evaluation of services and programs</li><li>Oversee review of student feedback on current and potential future services to continually ensure services remain valuable, relevant, and impactful</li><li>Maintain accountabilities for all services, programming, and special events, delivered by Student Service Managers</li><li>Generate, maintain, and supervise, key stakeholder relationships as they relate to student services</li><li>Actively collaborate with the Engagement&nbsp;group to develop innovative campaigns that increase awareness of and participation in all student services.</li><li>Ensure services include part time students and all BCIT campuses, to meet the goals of our outreach strategy</li><li>Establish and lead the strategic direction for the group and develop strategic plans, ensuring cross-departmental alignment, integration across student services and alignment with broader organizational strategic goals</li></ul><h4>RELATIONSHIP BUILDING, NETWORKING AND COMMUNICATION</h4><ul><li>Build and sustain meaningful partnerships with internal and external stakeholders, including BCIT staff, Student Executives, and organizations at the local, national, and international level, to support the growth of student opportunities</li><li>Act as main contact point for the department</li><li>Act as a BCITSA representative on various committees related to student services</li><li>Attend internal meetings, committees, and both formal and ad hoc functions, as required to increase opportunities for the department and association as a whole</li><li>Liaise with off-campus partners as necessary to increase awareness of, and invite participation in the activities and goals of the BCITSA</li><li>Liaise with appropriate BCIT stakeholders to integrate services into academic and co-curricular programming, and increase their impact</li></ul><h4>OPERATIONAL DUTIES</h4><ul><li>Establish departmental goals and objectives that support and advance the SA’s strategic priorities</li><li>Ensure development and continuous improvement of all departmental policies and procedures</li><li>Maintain policy compliance within the department by ensuring all procedures are reviewed, clearly understood, and consistently followed.</li><li>Create and regularly maintain departmental reports, manuals, records, statistics, and data security</li><li>Oversee equipment maintenance to meet operational and OHS requirements, and coordinate repairs as needed</li><li>Ensure departments have required supplies and materials</li></ul><h4>HUMAN RESOURCES MANAGEMENT</h4><ul><li>Manage, coach and mentor department managers and direct reports in all aspects of People &amp; Culture, and support them in the delivery of services and programs</li><li>Provide leadership to Student Services employees with effective communication, clear expectations, and fairness</li><li>Responsible for the hiring, discipline, and termination of Student Services Managers, and support managers in these processes for their employees</li><li>Guide and maintain positive employee relationships, encouraging teamwork, collaboration, and a supportive workplace culture</li><li>Support employee and volunteer growth by implementing targeted professional development and training programs that optimize departmental impact</li><li>Conduct all Manager reviews including probationary, annual, and ad hoc, providing ongoing coaching </li><li>Orient and train Managers, overseeing departmental training and learning opportunities</li><li>Manage accident and incident reporting, collaborating with People &amp; Culture &nbsp;</li><li>Schedule Managers including managing coverage for vacations and other leaves</li><li>Conduct Management, employee, and volunteer meetings as required</li><li>Effectively manage and resolve managerial conflicts with a focus on maintaining positive, long-term working relationships</li><li>Proactively anticipate team needs, elevating employee perspectives, removing barriers, and balancing staff advocacy with organizational priorities</li></ul><h4>FINANCIAL MANAGEMENT</h4><ul><li>Manage the department’s finances by developing all department budgets in collaboration with managers, ensuring financial targets are met, adjusting as necessary</li><li>Manage departmental financial resources and revenue streams in accordance with policies and program requirements, including grants, donations, and sponsorship funds</li><li>Develop business strategies and opportunities to increase revenue generation</li></ul><h4>OTHER RELATED DUTIES</h4><ul><li>Support Managers and Student Executives in their respective initiatives as needed</li><li>Maintain up-to-date knowledge of best practices and theories in the student services field through networking and professional development</li><li>Attend all staff meetings and training sessions as required</li><li>Attend after-hours meetings and events as required</li><li>Some travel may be required</li></ul><h2>About You:&nbsp;</h2>You are an accomplished leader with extensive experience managing or directing student services or related non-profit or post-secondary services. You have expertise in one or more of the program areas, and are passionate about student success and program development and evaluation. You know how to develop and run successful experiential learning and education-based programming.&nbsp; You set a high bar for your teams, and you have the ability to develop collaborative relationships within and across the organization to help fulfill the BCITSA mission and vision.&nbsp;<h4>EDUCATION &amp; EXPERIENCE</h4><ul><li>Bachelor’s degree in psychology, sociology, social work, social services, or a related field; Master’s degree considered an asset</li><li>7-10 years of progressive experience in a similar position, with 2 years in a senior leadership or management role in a post-secondary environment</li><li>Demonstrated experience and expertise in student services in at least one of the following areas: Career Development, Student Wellbeing, Entrepreneurship, or Student Advocacy</li><li>Experience in program development and evaluation</li><li>Proven experience developing strong partnerships and working collaboratively across programs</li><li>Experience leading and providing strategic direction to cross functional departments within one portfolio</li><li>Experience working with students in a similar context</li></ul><h4>KNOWELDGE &amp; ABILITIES</h4><ul><li>Superior organizational skills managing multiple priorities in a fast-paced environment</li><li>Self-motivated with a proven record of accomplishment leading and managing complex projects and teams</li><li>Proficiency in CRM systems, Microsoft 365 applications including SharePoint, Dynamics 365, Teams, Microsoft Suite and project management platforms</li><li>Ability to assess, adopt, and integrate emerging technologies</li><li>Genuine passion for student-focused services</li><li>High level of integrity, judgment, and accountability</li><li>Strong business acumen, including building, forecasting, and resource allocation</li><li>Demonstrated project management expertise, translating strategic vision into executable plans aligned with organizational goals in complex, ambiguous environments</li><li>Track record of driving measurable results and organizational impact</li><li>Demonstrated success leading, mentoring, and developing high-performing teams</li><li>Excellent interpersonal, verbal and written communication skills; strong presentation skills</li><li>Strong ability to prioritize effectively and apply innovative problem-solving approaches</li></ul><h4>REQUIREMENTS</h4><ul><li>Occasionally stands for long periods of time</li><li>Local travel occasionally to other campuses</li><li>Local travel to networking events and employer locations</li><li>Occasional regional or national travel to conferences</li><li>Occasional evening meetings and weekend commitments</li></ul>Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People &amp; Culture Team.BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ̓ ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə̓ m (Musqueam) First Nations

BCIT Student Association

Director of Student Services

Health Justice is hiring a fulltime staff member for a leadership role that will support collaboration, coordination, and inclusion across the organization. We are specifically looking for someone who is experienced in decolonizing and accessible approaches to project management, brings a deep alignment with our values, and who is excited to bring an inclusive, curious, and flexible approach to working with and supporting team members.&nbsp;About Health Justice&nbsp;Health Justice is a non-profit organization that uses research, education, and systemic advocacy to transform the laws and policies that govern coercive mental health and substance use care in BC. We use an alternative non-profit governance model that centres the communities most impacted by our work, and particularly people with lived or living experience of involuntary treatment. We strive to bring human rights, decolonial, and equity-oriented approaches to all of our work.Health Justice strives to find new ways of approaching non-profit management and operations to support individual, team, and organizational wellbeing and sustainability. We work to balance a flexible and inclusive workplace that resists typical non-profit urgency while also maximizing our impact and being accountable to the communities impacted by and that support our work. Part of our current priorities involve adding more structural support for project planning and execution while continuing to maintain our core values of humility, agency, flexibility, and imagination. This role will bring dedicated leadership capacity to strengthening&nbsp;how we work in support of our team and our mission.In this role, you will be a member of our leadership team and will:<ul><li>Coordinate, monitor, and evaluate internal and external projects across the organization using an approach that aligns with Health Justice’s mission and unique organizational needs. </li><li>Lead the development of reflective and iterative project management processes, work planning systems, policies and documentation systems that are transparent, inclusive, and accessible to staff with diverse communication and accessibility needs.</li><li>Play a backbone role to support staff across the Health Justice team in work planning and managing projects. This includes duties like co-developing work plans and resources; supporting meeting planning and preparation; facilitating or attending project and team meetings; monitoring project processes and timelines; tracking action items, budget, and project progress; supporting relationships with funders and stakeholders; and drafting all or part of project reports and communications.</li><li>Support the staff team to identify and plan when and how different governance groups, stakeholders, and team members may need to be involved or updated on project developments in support of strong internal communications.</li><li>Serve as a supportive point for resolving project obstacles and tensions, responding with care, clarity, and a shared approach to problem-solving.</li><li>Provide direct support to two team members on the operations team, who oversee financial administration, HR systems, and collective care in the organization. Support relationships may grow or shift over time.</li><li>Coordinate work on specific projects that involve multiple organizational partners, teams, and external contractors.</li><li>Model humility-based leadership by&nbsp;understanding the power you hold as a leader, embracing ongoing learning, and creating space for shared leadership and problem-solving.</li></ul>This role might be a fit if you:<ul><li>love organizing and planning, but do it in a way that is inclusive, flexible, innovative, and accommodating;</li><li>are at your best as a leader when you are co-developing solutions with your team and focusing on what you can do to support them to do their best;</li><li>feel confident in your ability to know when to seek expertise from others and how best to communicate to bring others alongside in your work; </li><li>thrive when juggling both a million tiny details and the big picture, often with timeline pressures; and</li><li>are dedicated to putting your values into action every day in meaningful ways.</li></ul>Qualifications and AttributesThe following are required for the role:<ul><li>7+ years of progressive leadership experience in project management, program management, or nonprofit strategic operations. This should include a strong orientation to or experience with collaborative, shared, or servant leadership.</li><li>Experience co-developing organization-wide practices and supporting colleagues in the consistent implementation of those practices, with a focus on accessibility and flexibility over rigidity when possible.</li><li>Experience with or an interest in trauma-informed, decolonial, relational, and inclusive approaches to project planning and work planning, including bringing an open mind and a willingness to question and innovate.</li><li>Demonstrated ability to juggle multiple projects, track numerous details, and manage complex or competing priorities in a calm, grounded, and organized manner.</li><li>Deep understanding of organizational and professional power dynamics, including how they show up in work planning, decision-making, communication, and conflict.</li><li>Experience building trust with diverse staff teams based on humility, empathy, and an orientation toward shared leadership and accountability.</li><li>Warm, compassionate, and clear communication, facilitation, and relationship-building skills across diverse groups and audiences, from team members, to governance groups, to funders, to the public.</li><li>Comfort working remotely and largely independently, with independent self-direction to check in and collaborate with team members as needed.</li></ul>The following are assets to the role:<ul><li>Lived experience related to or a demonstrated understanding of and commitment to decolonizing and combatting oppression on the basis of Indigeneity, race, place of origin, immigration status, ability, sex, sexual orientation, gender, family status, and socio-economic status.</li><li>Interest in law and policy related to state intervention and detention systems and the disproportionate impacts those systems may have on people who are marginalized on the basis of disability, substance use, Indigeneity, gender, poverty, race, age, etc.</li><li>Experience with non-profit operations, including financial administration and human resources, at a level that can support staff to work plan and problem solve.</li><li>Policy and/or practice research experience and strong writing skills with the ability to tailor communications and tone for a variety of audiences.</li><li>Experience with stakeholder relations, government relations, and external presentations.</li><li>Familiarity with Asana as a project management platform.</li></ul>Health Justice values diversity, and particularly acknowledges the expertise applicants may bring related to their Indigeneity, race, place of origin, immigration status, (dis)ability, sex, sexual orientation, gender identity or expression, family status, and socio-economic status. We encourage applicants to explicitly self-identify any personal characteristics or experiences that will support our commitment to bringing diverse perspectives to the organization if you feel comfortable.&nbsp;Salary and benefitsThe annual salary for this position will be $90,090. Health Justice also offers a comprehensive compensation and benefits package that strives to provide decent work, including:<ul><li>20 days per year paid personal/sick time;</li><li>25 days per year paid vacation;</li><li>Two paid office closure periods per year, one in late December and one in early August (averaging to 11 paid days annually);</li><li>The option to substitute statutory holidays to reflect cultural or community events that are relevant to you;</li><li>Extended health and dental benefits and access to a health spending account after 3 months of employment;</li><li>7.5% group RRSP contributions after 3 months of employment with no employee matching requirement;</li><li>A program to supplement the income of employees while on sickness, parental/maternity, or caregiver EI benefits;</li><li>A fully remote workplace with some access to shared office space in Vancouver; and </li><li>A highly flexible and inclusive workplace.&nbsp;</li></ul>Working conditions<ul><li>The successful applicant can work from anywhere in BC with stable internet access that can reliably support video calls. </li><li>Health Justice will provide equipment and remote working infrastructure; employees are required to provide a reasonably private workspace and adequate internet access. </li><li>The role will require the successful applicant to be available for work during core working hours of 10:00am to 4:30pm Monday to Friday, with work schedule flexibility for their remaining hours. </li><li>Health Justice has a standard fulltime workweek of 35 hours, but some additional work beyond that may be required. </li><li>As a leadership and management role, the Director of Project Support is exempt from Parts 4 and 5 of the Employment Standards Act, including payment for overtime.</li><li>Travel for work may be required, but we do not expect it to be a regular occurrence.</li></ul>To applyPlease send a resume and cover letter to&nbsp;<a href="mailto:jobs@healthjustice.ca" target="_blank">jobs@healthjustice.ca</a> (PDF format is preferred). The deadline for applying is Thursday, February 12, 2026.We anticipate holding at least one round of interviews by Zoom, with information about the interview panel and the interview questions shared in advance to support accessibility. It is possible that we may do a second round of interviews with a very small number of short-listed candidates using the same process depending on the applicant pool. We will request contact information for 2-3 references at a later stage and only from candidates who move to the final stages of the hiring process.&nbsp;If you have any accessibility needs or if there is anything we can do to support your comfort and participation in the hiring process, please do not hesitate to let us know.

74 Management / Executive Jobs