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Colleges and Institutes Canada (CICan) is seeking a strategic and dynamic leader to join our team as Director, Programs and Partnerships. In this role, you will lead a talented group of managers in delivering a diverse portfolio of national and international programs that advance CICan’s mission and support the priorities of Canada’s publicly supported colleges and institutes.You will oversee the full lifecycle of projects—from concept development and design to promotion, partner engagement, implementation, communications, reporting, and evaluation. With multiple funders, member institutions, and external partners involved, your leadership will be critical to ensuring projects are delivered on time, on budget, and in alignment with funding agreements and strategic goals.As part of CICan’s leadership team, you will represent the organization with credibility and influence among key stakeholders, including federal government officials, industry leaders, and international bodies. You’ll monitor policy trends, labour market shifts, and funding opportunities to inform strategy and enhance member value—positioning colleges and institutes as essential contributors to Canada’s skills and innovation ecosystems.Key responsibilities include:<ul><li>Leading strategic program and project delivery across a varied portfolio</li><li>Building and maintaining strong partnerships with funders and stakeholders</li><li>Identifying new opportunities for funding and collaboration</li><li>Contributing to the development of a forward-looking strategy for the division</li><li>Fostering a culture of innovation, collaboration, and excellence</li></ul>This is a unique opportunity to make a national impact while working in a dynamic, inclusive, and mission-driven environment. If you’re a visionary leader with a passion for education, innovation, and partnership-building—we’d love to hear from you.

Colleges and Institutes Canada

Director, Programs and Partnerships

Specialist, ProcurementFull time, PermanenteCampusOntarioeCampusOntario is a provincially-funded non-profit organization that leads a consortium of the province’s 54 publicly-funded colleges, universities and indigenous institutes to develop and test online learning tools to advance the use of education technology and digital learning environments. Officially registered as the Ontario Online Learning Consortium (OOLC) and referred to as eCampusOntario we:&nbsp;&nbsp;<ul><li>Support the development and delivery of quality online learning experiences across all of Ontario.&nbsp; </li><li>Lead in research, development and sharing of exemplary practices in online and other forms of technology-enabled learning.&nbsp; </li><li>Support member institutions in fostering innovation, collaboration, and excellence on behalf of Ontario students, faculty and stakeholders.&nbsp; </li><li>Contribute to the evolution of teaching and learning by responding to emerging technology and the development of state-of-the art online learning.</li></ul>Specialist, ProcurementPosition SummaryThe Specialist, Procurement will act as the primary resource for the development and administration of eCampusOntario’s procurement processes, procedures, and solicitation documents (e.g., Request for Proposals, Request for Quotation, Request for Supplier Quotations etc.) in compliance with internal procurement policies and provincial regulations including the Broader Public Sector (BPS) Accountability Act and the BPS Procurement and Expense Directive.&nbsp;Reporting to the Head of Finance and Administration, the Specialist, Procurement will lead vendor communications and vendor performance monitoring, while ensuring that employees adhere to procurement processes, legal regulations and ethical sourcing practices. They will also be responsible for the administration of software and membership subscription procurements and renewals; updating procurement trackers and documents; and day to day procurement related duties, as assigned.Accountabilities, Duties, and Responsibilities<ul><li>Lead the full-cycle procurement process, including preparing procurement postings, documentation, contracts, vendor communications and contract renewals. </li><li>Maintain an effective and efficient procurement process of goods and services, and in accordance with the Broader Public Sector (BPS) Accountability Act and the BPS Procurement and Expense Directive.</li><li>Provide research and input into the financial sourcing aspects of contracts and calls for tender when information is not readily available. </li><li>Identify cost-reduction opportunities and participate in contract pricing negotiation with vendors and suppliers. </li><li>Leverage eCampusOntario’s buying power to optimize costs, assess new suppliers and vendors, reduce lead time, and guarantee supply and services. </li><li>Responsible for the eCampusOntario Procurement inbox by reviewing and responding to inquiries from internal and external stakeholders, maintaining a high-level of service delivery.</li><li>Develop and maintain relationships with existing and potential suppliers and vendors.</li><li>Update procurement trackers and documents.</li><li>Lead Bonfire software application administration. </li><li>Notify the Senior Leadership Team of any possible obstacles to ideal efficiency of the supply chain process. </li><li>Guide and lead internal stakeholders (employees) to ensure adherence to procurement processes.</li><li>Collaborate with internal stakeholders to understand their procurement needs and communicate supplier information effectively.</li><li>Lead the drafting of procurement contracts in collaboration with business unit leaders.</li><li>Provide administrative support on initiatives projects and functions, including supporting the finance team.</li><li>Perform Accounts Receivable invoices billing, collection, and deposit recording.</li><li>Assist Accounts Payable processing and prepare journal entries when required.</li><li>Assist the Analyst, Finance with office administration duties and responsibilities, and provide back-up support as required.</li><li>Comply with non-disclosure agreement and adhere to the highest standards of ethics, integrity, and confidentiality.&nbsp;</li></ul>Education, Professional Designations, and Development<ul><li>Bachelor’s degree in commerce or economics or equivalent combination of education and experience.&nbsp;</li></ul>Experience<ul><li>A minimum of two (2) years’ experience in procurement, finance, or related roles, preferably in the postsecondary education or technology sectors.&nbsp;</li></ul>Skills&nbsp;<ul><li>Proficiency in MS365 (Outlook, Word, Excel, PowerPoint, and SharePoint) required.&nbsp; </li><li>Excellent interpersonal and teamwork skills, with the ability to handle highly confidential data and records required.&nbsp; </li><li>Advanced communication skills to clearly articulate requirements and expectations from suppliers and stakeholders.</li><li>Understanding and drafting of legal contracts.</li><li>Excellent organization and time management skills required.&nbsp; </li><li>Procurement specific software fluency is considered an asset (i.e., Bonfire, MERX).&nbsp;&nbsp; </li><li>Familiarity with the Broader Public Sector Accountability Act and the Broader Public Procurement and Expense Directive.</li><li>Demonstrated commitment and understanding equity, diversity, decolonization and inclusion with the ability to communicate and work effectively with diverse peoples.</li></ul>Application Process&nbsp;Candidates are invited to&nbsp;email us at&nbsp;<a href="mailto:at%C2%A0talent@ecampusontario.ca" target="_blank">talent@ecampusontario.ca</a>&nbsp;&nbsp;(subject&nbsp;Specialist, Procurement)&nbsp;with&nbsp;a Cover Letter and Resume&nbsp;attached as a&nbsp;single&nbsp;PDF file, titled “Last Name, First Name.pdf”.&nbsp;&nbsp;The Resume&nbsp;must&nbsp;clearly&nbsp;highlight&nbsp;all relevant education, training and experiences that are applicable to the minimum qualifications for this&nbsp;position and should not be longer than two (2) pages.&nbsp;Please include your salary expectations in your cover letter. The base salary range for this position is $66,594.96 - $83,243.44&nbsp;CAD. The range displayed on each job posting reflects the target for new hire salaries for the position; within the range, individual compensation is determined by job-related skills and knowledge, and relevant experience.Candidates must be legally entitled to work in Canada.Offers are conditional upon the successful review of three (3) professional references and a satisfactory background check.Posting will be open from Tuesday, August 12, 2025 to Friday, September 19, 2025&nbsp;11:59PM EDT. Anticipated start date is late-fall 2025. We thank all applicants&nbsp;for their interest, however only those candidates&nbsp;invited to&nbsp;interview will be&nbsp;contacted.&nbsp; Please&nbsp;continue to&nbsp;check&nbsp;our&nbsp;<a href="https://www.ecampusontario.ca/jobs-opportunities/" target="_blank">Jobs &amp; Opportunities</a>&nbsp;for more exciting positions.Equity, Decolonization,&nbsp;Diversity&nbsp;and Inclusion Statement &nbsp;The current social context informs our work. This includes the imperative to join the fight against anti-Black racism and anti-BIPOC racism, and to support Equity, Decolonization,&nbsp;Diversity&nbsp;and Inclusion in everything we do. We will seize this moment to rebuild and support an environment that prioritizes inclusion,&nbsp;representation&nbsp;and voice. Accessibility Statement &nbsp;In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), eCampusOntario is committed to accommodating applicants with disabilities throughout the talent acquisition process.  &nbsp;If you require any accommodations at any point during the talent acquisition process, please contact <a href="mailto:jobs@ecampusontario.ca" target="_blank">talent@ecampusontario.ca</a> Hybrid Work ModelThis position is based out of the eCampusOntario office in downtown Toronto, where our hybrid work model includes both in-person and remote work opportunities. Our current in-person work requirement is two (2) days per month (minimum) which may be changed at any time to meet our evolving organizational needs.For more information on eCampusOntario, please visit our website&nbsp;at <a href="https://www.ecampusontario.ca/" target="_blank">https://www.ecampusontario.ca/</a>  &nbsp;

eCampusOntario

Specialist, Procurement

​DATE: August 12, 2025​LOCATION:&nbsp;&nbsp;Toronto, ON – ASH, McEwan Case Management&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; COMPENSATION: $55,239 - $67,560 annually proratedLOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. To help fulfill its mission, LOFT is hiring a Full-Time Permanent&nbsp;Case Manager. Job Summary&nbsp; As a Case Manager you will work to coordinate a support network for clients living with mental health challenges, substance use issues, physical health issues, homelessness, and risks of housing loss. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect. Direct support will be provided to clients in service navigation and advocacy, linkages to physical and mental health care, goal setting, crisis intervention, and housing and shelter access.&nbsp; The Addictions Supportive Housing (ASH) team provides Case Management for adults 16 or older living with HIV or AIDS who face barriers related to substance use and mental health in the Toronto core. The position supports health care and system navigation, ensuring inclusiveness of 2SLGBTQ+ and BIPOC communities, with the goal of community re-integration and personal empowerment.&nbsp; What You Will Do<ul><li>Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCANs;</li><li>Provide case management to clients identifying with barriers related to substance use, mental health, physical health, housing and shelter access, immigration, and other intersecting barriers</li><li>Promote the personal empowerment of each individual through coaching, mentoring, support and follow-up in the development of life skills, including maintaining housing, setting and attending appointments, navigating services, and managing activities of daily living;</li><li>Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate;</li><li>Provide crisis intervention and assist in the development of safe plans with clients;</li><li>Mediate issues or conflicts between clients and other individuals that negatively impact clients, striving to teach conflict resolution skills to promote community inclusion and safety;</li><li>Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation;</li><li>Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;</li><li>Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.</li></ul> What You Bring:&nbsp; Must Haves<ul><li>An excellent understanding of harm reduction, and psychosocial rehabilitation principles as acquired through a relevant degree/diploma in human services</li><li>Demonstrated professional experience using harm reduction principles and strategies to support clients who use substances to develop and achieve goals, develop safe plans, and maintain housing as part of their case management plan.</li><li>Computer literacy sufficient to produce and maintain files, records or statistical information</li><li>Good intake assessment, crisis intervention, advocacy and problem-solving skills</li><li>Good analytical, time management and organizational skills to maintain consistency in client support</li><li>Understanding of anti-oppressive principles and trauma-informed care</li><li>An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities</li><li>Strong skills in working within formal partnerships, including maintaining timely and thorough communication, collaborative problem-solving, and maintaining strong inter-agency relationships</li><li>Excellent interpersonal, relationship-building, communication and counselling skills</li><li>At least three years of experience supporting individuals in 2SLGBTQ+ communities with demonstrated skill in working with trans, non-binary and gender fluid individuals, including knowledge of relevant community services</li><li>At least three years of experience working with individuals living with HIV/AIDS who have experienced homelessness and mental health and/or substance use barriers</li></ul>What We Offer:<ul><li>A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability</li><li>Defined Benefits Pensions Plan</li><li>24/7 Employee Assistance Program</li><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li><li>Tuition reimbursement program</li><li>Maternity-leave and Parental leave top up program</li></ul>Our Commitment to Diversity and Inclusion&nbsp; LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp; CLOSING DATE: August 26, 2025​

LOFT Community Services

Case Manager_FT-Perm

​DATE: August 12, 2025LOCATION: Toronto, ON – Toronto BSTR&nbsp; COMPENSATION: $52,109 - $53,400 Annually ProratedLOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.To help fulfill its mission, LOFT is hiring a Full-time Permanent Behavioural Personal Support Worker. Job Summary&nbsp; The Behavioural Support Personal Support Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are ALC or at risk of becoming ALC in the acute care setting of the geographical areas of Ontario Health Central or Ontario Health Toronto. The PSW provides expertise and assistance with personal care and assistance with activities of daily living for persons served within the program with behavioural challenges. Working with Psychogeriatric Case Manager, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital. The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, caregivers and clinicians.&nbsp; What You Will Do<ul><li>Act as the Primary PSW for assigned person(s) served.&nbsp; Follow the weekly schedule of required visits;</li><li>Perform and record complete and accurate observation of the person served and their responsive behaviour during initial 2 week period after being enrolled in the program. Assist in identifying triggers for the responsive behaviour;</li><li>Documents activity according to agency standards in client information system and reports observational data using specified tools (BSO-DOS, ABO’s, Standard Behaviour Questionnaire etc.);</li><li>Assists the Psychogeriatric Case Manager in the development of a Behavioural Support Plan towards the management of responsive behaviours;</li><li>Offers suggestions to the development of individual Behavioural Support Plan with special emphasis on strategies to manage responsive behaviours;</li><li>Actively practice the suggested interventions and continually adapt the interventions and strategies to ensure the best possible outcome for mitigating the responsive behaviours;</li><li>Uses the agreed upon strategies to address responsive behaviours and reports to other team members when responsive behaviours are escalating;</li><li>Accepts direction from the Psychogeriatric Case Manager regarding the Behavioural Support Plan and scheduling of visits to the person served;</li><li>Model the effective interventions/strategies to hospital staff, caregivers and/or family members using peer-to- peer mentoring;</li><li>Attend Behavioural Support Plan meetings/Discharge meetings and/or rounds etc. within the respective hospitals;</li><li>Participates in multi-disciplinary conferences, care conferences for the person served, and staff development conferences;</li><li>Shares responsibilities for care of the person served by working together with other staff members;</li><li>Actively assist and support the transition of persons served to their next care destination;</li><li>Meets the needs of&nbsp; persons served by communication, observation and direct care</li><li>Reports any changes in conditions or abilities as well as any observations to the team as per the Health Service Provider protocols</li><li>Works in compliance with the Health and Safety Act and its regulations in performing duties in a safe manner and follows all health and safety policies, procedures and legislation;</li><li>Follows standard infection control practices and enhanced precautions as instructed;</li><li>It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health polices and protocols will be required (associated costs will be reimbursed)</li><li>Complete other duties, from time to time, as assigned by the Director of Behavioural Support Services and/or Program Director.</li></ul>What You Bring&nbsp; Must Haves<ul><li>Completion of a post-secondary education in Human Services (i.e. Personal Support Worker Certificate, Health Care Aide Certificate, Registered Practical Nurse Certificate);</li><li>Experience with vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours;</li><li>Knowledge of GPA, P.I.E.C.E.S., U-First or willingness to receive such training;</li><li>Sound understanding of and commitment to the principles of the Behavioural Supports Ontario Project;</li><li>Knowledge and proven experience working with clients in a PSR (Psychosocial Rehabilitation) approach;</li><li>Ability to organize and work with individuals and groups in the areas of assessment, problem solving and crisis management;</li><li>Ability to interact with clients in a positive and supportive manner;</li><li>Physically able to perform demanding body mechanics (i.e. lifting, transferring, etc.)</li><li>First Aid and CPR certification;</li><li>Good oral and written skills; excellent computer skills; ability to follow written and verbal instructions;</li><li>Ability to work effectively in a team environment;</li><li>Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness;</li><li>Valid drivers’ license and access to own vehicle is required;</li></ul>Nice-to-Have<ul><li>Ability to communicate in a different language, an asset.</li></ul>Work Environment<ul><li>Occasional evening and weekend hours may be required.&nbsp;</li><li>Frequent travel will be required using own vehicle.</li></ul>What We Offer<ul><li>A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability</li><li>Defined Benefits Pensions Plan</li><li>24/7 Employee Assistance Program</li><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li><li>Tuition reimbursement program</li><li>Maternity-leave top up program and Parental leave top up program</li></ul>Our Commitment to Diversity and Inclusion&nbsp; LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp; CLOSING DATE: August 26, 2025​

Behavioural Personal Support Worker_FT-Perm

Classiï¿½ication Title: Shelter and Housing Manager 

Department: Shelter and Housing 

Hours of work: Mon-Fri, 40 hours per week 

Reports to: Director of Shelter and Housing 


Company Overview: 

Street Haven is a dynamic women’s multi-service agency that provides shelter, supportive housing, 
training supports, and addictions therapy to vulnerable women in Toronto. We were established in 
1965 and serve 1500 individuals annually. We have seen an increasing complexity of mental health 
and addiction needs among our clients. We are seeking a qualiï¿½ied and passionate candidate to take 
on this temporary role who can be part of our high performing team and provide comprehensive 
support to improve the lives of our clients. 

Position Overview: 

Be a part of an award-winning women’s agency that operates from a feminist lens. The Manager, 
Shelter &amp; Housing at Street Haven provides operational leadership and direct supervision for all 
shelter and housing programs. This role ensures high-quality service delivery through effective staff 
management, program implementation, and day-to-day operations that align with Street Haven's 
mission of supporting Toronto's most vulnerable women. The position requires hands-on 
operational management combined with strategic thinking to develop and maintain programs that 
effectively address client needs while meeting funder requirements. This role will report to the 
Director of Shelter &amp; Housing Services. 

Key Duties &amp; Responsibilities 

Operational Management 

 • Oversee daily operations of all shelter and housing programs, ensuring smooth functioning 
and adherence to Street Haven's policies, procedures, and standards 

 • Develop, implement, and regularly update operational procedures for shelter and housing 
programs that align with best practices, funder requirements, and organizational goals 

 • Ensure accurate and timely completion of all required documentation, to the Director 
including weekly incident reports, daily logs, client records, and statistical reports 

 • Manage bed allocation, room assignments, and space utilization to maximize service 
capacity while ensuring client safety and comfort 

 • Oversee maintenance of facilities, identifying repair needs, coordinating with maintenance 
staff, and ensuring timely resolution of facility issues 

 • Monitor inventory of supplies, food, and program materials, ensuring adequate stock levels 
and efï¿½icient resource utilization 


 • Implement safety protocols and emergency procedures, conducting regular drills and 
ensuring staff preparedness for crisis situations 

 • Ensure compliance with health standards, building codes, ï¿½ire regulations, and other 
applicable laws and regulations 

 • Conduct regular program audits to ensure quality standards are consistently met across all 
shifts and services 

 • Identify operational inefï¿½iciencies and implement process improvements to enhance service 
delivery 


Staff Supervision &amp; Development 

 • Directly supervise shelter and housing program staff, including case managers, frontline 
workers, overnight staff, and program coordinators 

 • Ability to apply collective bargaining agreement requirements to team management 
 • Develop and maintain a comprehensive staff scheduling system that ensures appropriate 

coverage across all shifts (24/7) while managing overtime costs 
 • Create monthly staff schedules, manage shift changes, approve time-off requests, and 

coordinate coverage for absences 
 • Recruit, hire, and orient new staff members in collaboration with HR, ensuring thorough 

onboarding to Street Haven policies and procedures 
 • Provide regular coaching, feedback, and performance management to direct reports 
 • Conduct formal performance appraisals for all supervised staff according to organizational 

timelines 
 • Identify training needs and coordinate professional development opportunities for staff 
 • Lead regular team meetings to ensure effective communication, address emerging issues, 

and foster team cohesion 
 • Address performance concerns promptly through appropriate interventions, including 

implementing progressive discipline when necessary 
 • Create a supportive work environment that promotes staff wellness, reduces burnout, and 

encourages retention 
 • Promote a culture of continuous learning and improvement among all team members 


Client Services &amp; Program Implementation 

 • Oversee intake processes, ensuring fair and consistent application of admission criteria 
while maintaining sensitivity to client needs 

 • Supervise case management services, ensuring development of appropriate service plans 
for all clients 

 • Monitor client progress and program outcomes, adjusting service delivery as needed 
 • Review and approve discharge plans, ensuring appropriate supports are in place for 

successful transitions 
 • Oversee crisis intervention responses, providing guidance to staff in managing complex 

situations 
 • Ensure implementation of trauma-informed, harm reduction, and anti-oppressive 

approaches across all programs 
 • Directly intervene in escalated client situations as needed, demonstrating effective conï¿½lict 

resolution and de-escalation techniques 


 • Develop and implement strategies to enhance client engagement and participation in 
programs 

 • Oversee regular client feedback mechanisms and respond appropriately to concerns or 
suggestions 

 • Ensure services are accessible and responsive to diverse client needs, including cultural, 
physical, and mental health considerations 

 
Program Development &amp; Quality Assurance 

 • Monitor program outcomes and performance indicators, identifying areas for improvement 
 • Develop and implement quality assurance measures for all aspects of shelter and housing 

programs 
 • Collect and analyze program data to inform decision-making and program enhancements 
 • Identify emerging trends in client needs and develop responsive program adjustments 
 • Assist in the development of new programming initiatives in alignment with organizational 

strategic goals 
 • Implement and monitor program evaluation tools to measure effectiveness and impact 
 • Ensure all programs meet or exceed standards established by funders and accreditation 

bodies 
 • Develop and update program manuals and documentation to support consistent service 

delivery 
 • Participate in sector networks to identify best practices and innovative approaches to 

program delivery 
 • Engage in regular weekly reporting on program performance, client outcomes and other key 

quality improvement metrics to the Director of Housing and Shelter Services. 
 

Administrative &amp; Financial Management 
 • Monitor program budgets and expenses, ensuring ï¿½iscal responsibility and adherence to 

approved budgets 
 • Approve program-related expenditures within authorized limits 
 • Maintain accurate records and documentation for all program activities and outcomes 
 • Prepare regular reports on program statistics, outcomes, and activities for Director and 

funders 
 • Ensure timely and accurate data entry into client management systems and databases 
 • Develop and maintain effective record-keeping systems for client ï¿½iles, program 

documentation, and staff records 
 • Ensure compliance with privacy legislation regarding client information and records 
 • Coordinate with ï¿½inance department regarding client fees, rent payments, and program 

expenses 
 • Assist in budget development for shelter and housing programs 
 • Identify opportunities for cost efï¿½iciencies while maintaining service quality 


Community Relations &amp; Partnership Development 
 • Build and maintain positive relationships with community partners and service providers 
 • Represent Street Haven at community meetings and collaborative initiatives as delegated 
 • Coordinate with other agencies to facilitate effective referrals and service coordination for 

clients 
 • Participate in community planning groups focused on issues related to women's 

homelessness 


 • Ensure effective communication and collaboration with internal departments and programs 
 • Identify opportunities for program partnerships that enhance service delivery 
 • Educate community partners about Street Haven's programs, services, and admission 

criteria 
 • Advocate for clients' needs within the broader service system 
 • Coordinate with healthcare providers, housing workers, and other professionals involved in 

client care 
 • Maintain positive relationships with neighbors and local businesses in proximity to Street 

Haven facilities 
 

On-Call &amp; Emergency Response 

 • Participate in management on-call rotation, providing after-hours support and decision-
making for critical situations 

 • Respond to emergency situations according to established protocols, ensuring proper 
documentation and follow-up 

 • Provide direction to staff during crisis situations, including medical emergencies, 
behavioural incidents, or facility issues 

 • Coordinate with emergency services (police, paramedics, ï¿½ire) when necessary 
 • Make critical decisions regarding program operations during emergency situations 
 • Implement emergency protocols during severe weather, power outages, or other facility 

emergencies 
 • Conduct debrieï¿½ings following critical incidents to identify lessons learned and support staff 
 • Ensure appropriate reporting of serious occurrences to funders and regulatory bodies 
 • Update emergency response protocols based on experiences and emerging best practices 
 • Ensure staff are properly trained and prepared to respond to various emergency scenarios 


Qualiï¿½ications &amp; Requirements 

Education &amp; Experience 

 • Bachelor's degree in social work, Social Services, or related ï¿½ield; master's degree preferred 
 • Minimum 10 years' experience in shelter with at least 5 years in a management role 
 • Minimum 2 years' experience in Housing services, Experience managing 24/7 operations 

and shift scheduling 
 • Demonstrated experience working with vulnerable women, including those facing 

challenges with homelessness, mental health, addiction, and trauma 
 • Experience in program development, implementation, and evaluation 
 • Knowledge of Housing First principles and harm reduction approaches 
 • Strong experience of 3 to 5 years management in a unionize workplace 

Knowledge &amp; Skills 

 • Good understanding of the Toronto's housing systems and resources 
 • Superior understanding of the Toronto Shelter system including the Toronto Shelter 

Standards 
 • Must possess knowledge in relevant legislation and government programs including SMIS, 

Ontario Works, ODSP, Mental Health Act, and AODA 
 • Strong understanding and demonstrated commitment to ARAO including CABR 


 • Excellent supervisory skills with ability to manage, mentor, performance improve and 
develop staff including disciplinary action 

 • Strong crisis intervention, de-escalation, and conï¿½lict resolution skills 
 • Proï¿½iciency in program budgeting and ï¿½inancial management 
 • Excellent organizational and time management skills with ability to prioritize competing 

demands 
 • Strong written and verbal communication skills 
 • Proï¿½iciency with shelter management software, HIFIS, or similar client database systems 
 • Knowledge of trauma-informed care principles and their application in shelter settings 
 

Personal Attributes 

 • Demonstrated commitment to Street Haven's mission and values 
 • Strong ethical standards and commitment to privacy and conï¿½identiality 
 • Ability to make sound decisions under pressure 
 • Flexibility and adaptability in responding to changing priorities 
 • Resilience and ability to manage stress in a demanding environment 
 • Compassionate approach balanced with appropriate professional boundaries 
 • Solution-focused mindset and problem-solving orientation 
 • Cultural sensitivity and commitment to inclusive practices 


Where we work 

This role is based in Downtown Toronto and requires working on-site 5 days a week, 40 hours 
weekly. Occasional evening work may be required. Some travel to other sites as needed. 


Working Conditions 

 • Work is performed primarily in a shelter/housing environment 
 • Regular evening and weekend work required to provide supervision across all shifts 
 • On-call responsibilities on a rotating basis 
 • Exposure to challenging behaviors and crisis situations 
 • May involve travel between multiple Street Haven locations 
 • Fast-paced environment with multiple competing priorities 


Inclusion 

We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer 
and candidates from diverse communities are strongly encouraged to apply. 

We are committed to providing employment accommodation in accordance with the Ontario Human 
Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you 
require accommodation so we can plan as necessary. 


Application process 

To be considered for this position, you are committed to the mission of Street Haven. Street Haven 
is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and 
service delivery informed by a demonstrated commitment to diversity and inclusion. We strongly 
encourage applications from women and we welcome applications from candidates who can relate 
to and understand the unique needs of our client population. 

We truly thank all applicants for their interest but only those selected for an interview will be 
contacted. 
 

Job Types: 
Full-time, Permanent 

Salary Range: 
$80,000 CAD 

Beneï¿½its: 
Company events 
Dental care 
Employee assistance program 
Extended health care 
Life insurance 
Paid time off 
RRSP match 
Vision care 
 
 
Schedule: 
8-hour shift 
Monday to Friday 
Weekends as needed 
 
Application question(s): 
What are your salary expectations for this role? 
 
Education: 
Bachelor's Degree (preferred) 
 
Work Location: 
In person

Street Haven at the Crossroads

Manager: Shelter & Housing

Join us in shaping Canada’s sustainable energy futureThe Pembina Institute is seeking a senior analyst for our Transportation program based out of any one of our offices (Vancouver, Calgary, Edmonton, Toronto, Ottawa) with a preference for Toronto or Ottawa. Come join our team to research and develop policy to reduce emissions from the transportation sector.Who we areAt the Pembina Institute, it’s all hands on deck and it has been for the last 40 years.&nbsp;Our 50+ person team, distributed across the country, are passionate and dedicated, but we don't sweat the small stuff. We’re too busy tackling one of the most important issues of our time: Canada’s clean energy transition.&nbsp;In that transition, we don’t leave anyone behind and believe each member of our team plays a critical role in achieving our goals. We ensure equity but promote individuality. We lead with curiosity — challenging our own ideas and limiting beliefs, being open to diversity of thought and opinion. We use evidence-based thinking to inform our recommendations to decision-makers and understand that to make long-lasting changes, we need to take a practical approach when collaborating with others.&nbsp;Our commitment to responsible development, and our “tough, but fair” approach, using research, consulting and convening, gives us credibility with decision-makers whose actions today are setting the direction for the planet. Are you ready to join us?&nbsp;Meet the team&nbsp;Decarbonizing Canada’s transportation sector is a vital climate action that lowers emissions while helping businesses remain competitive. In the Pembina Institute’s Transportation program, we develop and advocate for smart policies that accelerate the shift to electric transportation, reducing operating costs, maintenance needs, and fuel price volatility. Focusing on the medium- and heavy-duty vehicle sector, the Transportation team works closely with internal and external partners to identify and build support for data-driven policy and program solutions. Our work takes a holistic approach, considering fleet operators, manufacturers, utilities, financial service providers, governments, workers, and communities. By advancing solutions that make electrification achievable, we help pave the way for a cleaner, more profitable, and sustainable transportation future.The opportunityReporting to the Director, the Senior Analyst will provide research, strategic advice, qualitative and quantitative analysis, writing, government relations, and fundraising support for the program. The incumbent will work closely with internal and external stakeholders to ensure the Pembina Institute maximizes its impact in decarbonizing Canada’s transportation sector by monitoring emerging local and global economic and environmental trends and their implications.Your key responsibilities&nbsp;Research, analysis, and communication<ul><li>Lead projects from inception to completion by applying leadership, project management, budget management, and funder reporting skills to ensure alignment with organizational objectives and enhance the Pembina Institute’s reputation.</li><li>Conduct policy and regulatory analysis, evaluating economic, environmental, and employment impacts of various policy options, and synthesize findings into accessible reports, briefing notes, and blog posts.</li><li>Serve as a spokesperson for the Pembina Institute in media engagements, stakeholder consultations, workshops, working groups, and coalitions, delivering consistent and compelling messaging.</li></ul>Government and stakeholder relations<ul><li>Collaborate on government and industry relations strategies with the Director, including planning, implementation, and advocacy to advance the Pembina Institute’s policy objectives.</li><li>Build and maintain relationships across multiple government departments and levels, representing the Pembina Institute’s priorities to officials and stakeholders.</li><li>Prepare and coordinate meetings by scheduling, setting agendas, and developing briefing materials and backgrounders.</li><li>Cultivate relationships with diverse partners including ENGOs, First Nations, private sector representatives, and government bodies to build broad-based support.</li></ul>Strategic planning<ul><li>Lead strategic initiatives that promote strong policies aligned with program goals and advocate for impactful regulatory outcomes.</li><li>Participate in planning processes at both the organizational and program levels, including leading specific activity areas and setting strategic objectives.</li></ul>Fundraising<ul><li>Collaborate on fundraising efforts with the Strategic Partnerships team and Director, including developing grant proposals and setting funding targets.</li><li>Maintain and grow a funder network to support program sustainability and expansion.</li></ul>What we’re looking forAs a knowledgeable and detail-oriented professional, you bring a deep understanding of the transportation industry and Canadian climate policy, with strong research and analytical skills. With expertise in project management, you effectively establish, organize, and monitor deadlines and resources to drive results. Self-motivated and proactive, you take initiative while working independently under managerial guidance.A skilled communicator, you engage stakeholders — particularly policy-makers and executives — with clarity and confidence. Your proficiency in analyzing quantitative and qualitative data ensures informed decision-making. Committed to sustainability and social change, your dedication is evident in both your professional and volunteer experiences.What you bring<ul><li>Undergraduate degree in sciences, business, economics, law, public policy, engineering, or a related field. Master's degree is considered a bonus. </li><li>Minimum three years of relevant work experience in industry, government, or the not-for-profit sector (or equivalent combination of education and experience).</li></ul>Additional assets<ul><li>Experience with energy and/or environmental policy advocacy.</li><li>Prior experience in sustainable transportation , including electric vehicles .</li><li>Experience with media and external communications.</li><li>Background in corporate sustainability, climate tech, or energy development.</li></ul>The hiring range for the position is $73,542 to $84,048 annually based on a 37.5-hour work week, with a maximum range of $94,554. Within this range, individual pay is determined by factors including job-related skills, related experience, education and/or training, and internal equity.&nbsp;We know that to meet our ambitious goals, our people are the core. We also know that one size does not fit all; therefore, we offer employees a flexible office and home schedule that allows individuals to find an optimal balance. Our employees receive a generous paid time-off package starting with four weeks of vacation, time to cover health and wellness and professional development, and our offices are closed annually from December 25 to January 1. In addition, we offer RRSP matching, parenthood top-ups, extended health and dental benefits, and yearly development funds.&nbsp;Note: The incentive programs have certain eligibility requirements and may be subject to employment type.To applyApplications will be accepted until 11:59 p.m. MDT on Sunday, August 31, 2025.The Pembina Institute is committed to an inclusive, accessible and welcoming hiring process that provides reasonable accommodation to all applicants. Please advise if you require any accommodation to participate in the posting, recruitment, selection or assessment process.&nbsp;Applications at Pembina are reviewed by our hiring team with each recruitment process following similar steps. These typically include a screening call, interview, short assessment or samples of work and a reference check. Candidates selected to advance through the recruitment process will be contacted directly through our applicant tracking system.

Business Sherpa Group

Senior Analyst, Transportation

Food For The Poor-Canada (FFTP-Canada) is a faith-based organization that works to strengthen communities and uplift individuals through sustainable development initiatives across Latin America and the Caribbean. Since 2008, Food For The Poor-Canada has been working with a trusted network of associated organizations in Florida, Jamaica, Haiti, Guyana, and Honduras to create lasting impacts in the areas of food security, housing and community, education, economic empowerment, and health.Your OpportunityWe seek a Director, Philanthropy and Engagement to work closely with the Executive Director and lead FFTP-Canada’s efforts to connect Canadians with Food For The Poor’s work through philanthropy. This includes creating and executing thoughtful strategies that engage, serve, and inspire donors. As a key representative of the organization, the Director will be responsible to interact with a broad spectrum of donors, partners, and friends to deepen commitment to our mission, grow our donor community, and diversify our revenue streams. This role requires a dynamic, visionary, and strategic leader with strong experience in multi-channel marketing, corporate partnerships, technology integration, and data analysis. The Director, Philanthropy and Engagement will play a pivotal role in advancing fundraising efforts through meaningful, relational, and efficient donor experience, while envisioning the growth of the development team.Nature and Scope of Your Role<ul><li>Contacts: This is an external facing position representing FFTP-Canada and requires significant levels of networking and relational engagement. Must be comfortable working with a variety of stakeholders including executives, board members, volunteers, industry partners, and community leaders.</li><li>Level of Responsibility: This role requires the ability to independently work and introduce new initiatives. This is position is able to expand into a supervisory position. Recommendations and/or guidance to colleagues is currently required. Collaboration with international offices may be required.&nbsp;</li><li>Decision-Making Authority: In collaboration with the Executive Director, the Director will develop and implement strategic communications and fundraising plans.&nbsp;</li><li>Working Environment: Remote office with regular working hours; some evening/weekend work may be required for participation in events. Availability to travel within Canada, US, and possible travel to international locations as required.</li></ul>Your Responsibilities Include Strategy &amp; Development<ul><li>Implement a comprehensive fundraising strategy, including a legacy program, to expand and diversify FFTP-Canada’s donor base and community of supporters.</li><li>Analyze and enhance current approaches for identifying and cultivating relationships with new donors and stakeholders.</li><li>Lead solicitation activities, including proposal/grant writing, to strengthen the donor pipeline.</li><li>Work closely with the Executive Director and board of directors to set fiscal budgets and achieve annual and multi-year fundraising goals.</li><li>Build and manage an effective development team.</li><li>Remain aware of philanthropic trends and economic/societal conditions (including ‘next generation’ donors) to inform and monitor factors affecting organizational priorities and results.</li></ul>Communications &amp; Engagement&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Implement an integrated marketing, communications, and engagement plan to elevate FFTP-Canada’s profile and deepen connections with donors, partners, and the broader Canadian audience.&nbsp;</li><li>Inspire and lead strategic storytelling in donor-focused materials, newsletters, unrestricted and project-specific campaigns, and public engagement activities.&nbsp;</li><li>Contribute to web development, social media, video production, traditional/digital marketing, and other promotional materials and assets.</li><li>Ensure donor stewardship activities reinforce positive relational experience, ongoing engagement, and continuous support.</li><li>Professionally represent FFTP-Canada in a public relations capacity for community development and establishing new partnership/stakeholder relations.</li></ul>Administration and Governance<ul><li>Oversee budgets and monitor performance metrics related to philanthropy, engagement, and communications.&nbsp;</li><li>Assist the Executive Director in preparing reports, presentations, and strategic communications for board and committee meetings.&nbsp;</li><li>Ensure compliance with ethical fundraising practices, governance standards, and applicable fundraising regulations.</li><li>Participate in the development and implementation of policies and procedures related to fundraising, donor relations, and community engagement.</li><li>Oversee and approve data management of donors, community partners, sponsors, in-kind and other sources of income using CRM, third-party giving platforms, and additional supporting giving channels.</li></ul>Essential Skills, Experience, and Qualifications<ul><li>Bachelor’s degree in business administration, marketing, communications, public relations, humanities or a related field.</li><li>5-7 years of philanthropic experience including donor relations and stewardship, appeals and direct mail, proposal/grant writing, prospect/donor research, event management, and data analysis and forecasting.</li><li>Demonstrated success in major gifts, corporate relations, planned giving, direct mailing, digital campaigns, and sponsorships.</li><li>Proven ability in developing a strong culture of philanthropy within an organization.</li><li>Excellent communication and interpersonal skills, with the ability to engage and build relationships with diverse stakeholders.</li><li>Excellent writing and editing skills with the ability to clearly articulate and reflect Food For The Poor’s brand, accomplishments, and case for support in written communications, emails, and storytelling.</li><li>Comfortable working with budgets, financial data and reports, and ability to communicate financial information at all levels.</li><li>Proficient with Microsoft Suite, donor database systems, and familiarity multiple donation methods.</li><li>Strong creative problem-solving capabilities and organizational skills with attention to detail, while multi-tasking to meet deadlines with accuracy.</li><li>A self-starter with ability to work with minimal supervision and a contributing team player committed to the mission and values of Food For The Poor-Canada.</li><li>Bilingualism in English and French is a strong asset.</li><li>Experience working with a board of directors is an asset.</li><li>Knowledge of Canadian philanthropic trends, donor engagement activities, AFP guidelines, Donor Bill of Rights and CRA Guidelines is an asset.</li><li>Valid driver’s license is preferred.</li><li>Must be available to work evenings and weekends when required in a variety of social and physical settings along with local and international travel.</li></ul>Application ProcessPlease send your resume with a cover letter to:&nbsp;<a href="mailto:info@foodforthepoor.ca" target="_blank">info@foodforthepoor.ca</a> with Director, Philanthropy and Engagement in the subject line.&nbsp;With no set closing date, the position will remain open until we identify an ideal match. We thank all candidates for applying, noting only the candidates selected for an interview will be contacted.

Food For The Poor of Canada, Inc.

Director, Philanthropy and Engagement

Position Summary: The Senior Finance Manager will manage, implement, and evaluate TNO’s financial matters, develop financial plans, and support senior management. Responsibilities include financial reporting, budgeting, forecasting, and ensuring compliance with accounting standards.

The Neighbourhood Organization

Senior Finance Manager

About the Job:Reporting to the Manager of Peel Youth Village, the Supervisor of Peel Youth Village is responsible for providing supervision and mentorship to staff in a program that is located in Mississauga and incorporates both housing and a community centre. The housing component is for homeless youth between the ages of 16-24 and the community centre serves residents and the surrounding neighbourhood.&nbsp;The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans that aid in the recovery and stabilization of our clients. The individual will also ensure support is received to de-escalate and stabilize any crisis, and to ensure that staff connect clients with services and supports that address their health and wellbeing over the longer term.&nbsp;Duties and Responsibilities:&nbsp;&nbsp;<ul><li>Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff&nbsp;</li><li>Developing and fostering a unionized staff team which effectively functions to meet the program goals&nbsp;</li><li>Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement&nbsp;</li><li>Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals&nbsp;</li><li>Prioritizing and assigning shift responsibilities and duties to team members&nbsp;</li><li>Facilitating case conference meetings for clients with complex needs operating from a housing first, trauma informed, hard reductionist approach&nbsp;</li><li>Ensure staff adhere to policies, procedures, and/or the collective agreement&nbsp;</li><li>Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals &nbsp;</li><li>Maintain a conducive environment to allow for psychological stabilization in a person centered program that operates 24/7&nbsp;</li><li>Provide direction to develop individual person centered service plans addressing the immediate short term needs, along with clinical and psychosocial supports&nbsp;</li><li>Liaise with community support and partners&nbsp;</li><li>Act as the On-Call responder for other 24/7 programs&nbsp;</li><li>Demonstrate a strong quality care and service delivery based on SHIP’s Vision, Mission and Values&nbsp;</li><li>Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards&nbsp;</li><li>Adhere to agency Health &amp; Safety Program and the Client Safety Framework in the promotion of client safety&nbsp;</li><li>Perform additional duties as required/delegated &nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Post-secondary education in Social Work, Social Services, Health Services, or equivalent&nbsp;</li><li>3+ years experience supporting youth or the homeless population&nbsp;</li><li>2+ years experience in a supervisory capacity&nbsp;</li><li>Knowledge and experience within a unionized environment&nbsp;</li><li>Knowledge of mental health and addictions/justice support services&nbsp;</li><li>Individual and group counselling skills&nbsp;</li><li>Excellent assessment, risk management, and consultation skills&nbsp;</li><li>Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention&nbsp;</li><li>Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices&nbsp;</li><li>Proven experience with the mental health population while collaborating with partners and other community resources&nbsp;</li><li>Excellent time management, communication, people management, etc.&nbsp;</li><li>Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment&nbsp;</li><li>A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage&nbsp;</li><li>Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)&nbsp;</li><li>Valid Certification in First Aid &amp; CPR&nbsp;</li><li>Training in ASIST and CPI&nbsp;</li></ul>Working Conditions and Physical Requirements:&nbsp;<ul><li>Monday to Friday Schedule Shift (Rotation of 7:30am-4pm and 12pm-8:30pm) with the requirement to work weekends based upon program circumstances&nbsp;</li><li>Excess/overtime hours may be required where required&nbsp;</li><li>Able to sit for prolonged periods of time&nbsp;</li><li>Able to answer and communicate telephone calls and general computer use&nbsp;</li><li>Able to lift up to 20lbs (product, documents, etc.)&nbsp;</li><li>Able to walk up/down stairs regularly (building inspections, site meetings, unit inspections, etc.)&nbsp;</li><li>Vehicle travel to community sites, SHIP Locations as necessary&nbsp;</li></ul>Ship Values:&nbsp;<ul><li>Compassion, Hope, Inclusive, Respect, Professional&nbsp;</li></ul>About us:Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and familiesSHIP strongly encourages all staff to acquire the seasonal Influenza vaccine and COVID vaccine based on Public Health recommendations. There may be occasions, based on risk and community safety, where SHIP may mandate&nbsp;vaccinations as a condition of employment.&nbsp;Application InstructionsInterested candidates are encouraged to apply before August 13, 2025Why Work For Us?Our Vision &nbsp; Quality Housing, Quality Services, Quality LivesOur Mission &nbsp; To increase quality of life through health services and housing supports that promote mental and physical health and wellnessOur Culture &nbsp; Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.Our Commitment &nbsp; People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:<ul><li>Competitive Salaries with Annual Performance Reviews</li><li>Comprehensive Health Plans</li><li>Group RRSP (5% Employer Contributions)</li><li>12 Paid Health &amp; Wellness Days</li><li>10 Paid Vacation Days</li><li>3 Paid Personal/Floating Holidays</li><li>Generous Parental and Family Leave</li><li>Learning and Development Opportunities</li><li>Travel Allowances</li><li>Employee Assistance Program</li><li>Company Culture to be Proud of</li><li>Possibility to Create a Real Impact</li></ul>35+ &nbsp; Years focused on Clients, Tenants, Staff and Families4,000+ &nbsp; Clients and Residents served annually17 &nbsp; Programs and Service offerings in Southern Ontario300+ &nbsp; Dedicated, Respectful, Compassionate and Professional Employees

Services and Housing In the Province (SHIP)

Supervisor, Peel Youth Village

The Princess Margaret Cancer Foundation is seeking a dynamic, detail-oriented, and strategic Senior Lottery Manager to help lead the execution and growth of our evolving portfolio of charitable fundraising gaming programs. This individual will play a key role in:<ul><li>Supporting the flagship Home and Cottage Lottery programs, one of the largest and most successful in North America</li><li>Overseeing execution of our sweepstakes program</li><li>Program development and management</li></ul>This is a cross-functional, generalist role ideal for someone who thrives in a fast-paced environment, has strong business acumen, is detail-oriented and can manage complex projects with multiple stakeholders, and is eager to grow both innovative new revenue streams and core programs that support world-leading cancer research and care.Key Responsibilities Home &amp; Cottage Lottery Support • Provide operational support across the Princess Margaret Home Lottery and Cottage Lottery, including program design, marketing as well as sales and KPI analysis • Assist with key deliverables such as marketing activity calendar alignment, and business case developmentSweepstakes Program Oversight • Own the management of the sweepstakes program, including prize development, scheduling, vendor coordination, creative and campaign approvals, and performance tracking • Optimize campaign execution and identify opportunities for innovation, process improvement, sponsorship and cross foundation promotion • Monitor customer experience and fulfillment, ensuring seamless end-to-end executionProgram Development and Management • Lead the operational development and execution of new and existing initiatives within the lottery portfolio, coordinating with internal teams and external partners including vendors, legal/regulatory, finance, marketing, partnerships, and operations • Oversee project timelines, workflows, budgets, and deliverables for program launches and ongoing initiatives • Define and document business requirements such as rules, pricing strategies, compliance parameters, and performance metrics, with continuous monitoring and optimization to meet program objectivesGeneral Operations &amp; Strategy • Collaborate cross-functionally with Finance, Legal, Marketing, and external vendors to ensure programs are launched and run efficiently • Support the development and tracking of program P&amp;Ls, forecasts, and scenario models • Work with data analytics teams (internal and external) to analyze and interpret sales and purchaser data and offer actionable program insights with a view to impact both short-term and long-term growth • Help document and maintain SOPs across programs • Assist in preparing business cases, business reviews, presentations, and reports for internal leadership and Board updates • Own competitive intelligence for The Princess Margaret lottery portfolio—analyzing market activity, identifying emerging trends, and ensuring timely and actionable insights are documented and shared with internal stakeholders • Act as a TV/radio spokesperson for the lottery program and The Princess Margaret brand and attend lottery draws and eventsQualifications<ul><li>Undergraduate or&nbsp;graduate&nbsp;degree or equivalent working experience&nbsp;in a relevant field</li><li>Experience in charitable gaming or lotteries is an asset but not required</li><li>5–7 years of progressive experience in program/project management, or general management – ideally in retail, consumer packaged goods, gaming, not-for-profit, or entertainment industries</li><li>Demonstrated experience managing complex programs with multiple stakeholders and vendors</li><li>Proven generalist with cross-functional experience spanning marketing, e-commerce/retail, operational execution, and end-to-end P&amp;L responsibility</li><li>Solid business/financial acumen with comfort working with budgets and performance data</li><li>Highly organized with strong attention to detail and a proactive approach to problem-solving</li><li>Exceptional communication and collaboration skills</li><li>Some travel required around Ontario</li></ul>Additional InformationWe believe that the way we work together is just as important as what we accomplish. By making choices and taking actions that align with our values, we achieve greater success, and our work lives become happier and more meaningful.At PMCF, we strive to foster a culture built on Collaboration, Accountability, Respect, and Excellence (CARE). Central to these values is our commitment to IDEAA: Inclusion, Diversity, Equity, Accessibility, and Anti-Racism.<ul><li>Experience a sense of purpose that you won’t get anywhere else, in any other job. You will be making a difference for millions of people impacted by cancer</li><li>We have an open and approachable culture that enables you to bring your best ideas forward</li><li>We offer a hybrid work environment with Tuesday, Thursday and one other day per week in office, or as required subject to business needs</li></ul>UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates.&nbsp; Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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