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Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


Position: Case Manager Permanent Full Time 

About Across Boundaries: 

Across Boundaries is a mental health center that provides a range of mental health and addictions support and 

services to individuals from racialized and Black communities in the Greater Toronto Area. We have a holistic approach 

to mental health care and operate within an anti-racism/anti-oppression and resisting anti-Black racism frameworks. 

These frameworks focus on providing opportunities to respond to systemic barriers, advocate for the inclusion of 

traditionally and historically silenced voices at decision-making tables, and strive for change at individual, 

organizational and systemic levels. 

Job Summary: 

Across Boundaries is recruiting for a permanent full time Case Manager to provide services to those experiencing 

serious mental illness/addictions and are involved with the criminal justice system. The workers will report directly to 

the Program Manager and work collaboratively within and across teams to provide prompt and appropriate access to 

services to individuals from racialized communities who are experiencing mental health problems and substance use 

challenges. The workers will provide both intensive and non-intensive services depending on service 

user needs and will have an average caseload of 20-25. Normal Hours for full-time employees consist of five (5) shifts or 
eight (8) hours per day, Monday to Friday, and Saturdays on a rotating basis, inclusive of a thirty (30) minutes unpaid 
lunch break (entitled under the ESA) and an additional two (fifteen (15) minute unpaid rest breaks. Normal hours of work 
will generally be scheduled between 8:00 am and 8:00 pm. Employees may be requested, but not required, to work 
some Sundays. 

Qualifications &amp; Responsibilities: 
 

 • Degree in Social Work from a recognized university or equivalent. 

 • At least two (2) years’ experience as a case manager 

 • Knowledge of the Criminal Justice System and Ontario Mental Health Act. 

 • Knowledge of case management and social work theories and practice 

 • Knowledge, understanding of mental Health and the Criminal Justice System 

 • Knowledge, understanding and commitment to the Recovery Model/Philosophy 

 • Experience working with transitional aged youth an asset 

 • Knowledge of case management/individual support functions 

 • Clinical knowledge and understanding of the client population 

 • Excellent communication and interpersonal skills 

 • Excellent assessment skills 

 • Good English language skills (written and verbal); Second language skills are an asset. 

 • Demonstrated excellent documentation and time management skills 

 • Demonstrated understanding of the concepts of a client-centered relationship 

 • Demonstrated ability to work independently, cooperatively and constructively within a multidisciplinary team 
environment 

 • Demonstrated ability and commitment to working within an anti-racism, anti-oppression, resisting anti-Black 
racism frameworks 

 • 
Lived experience of racism including an understanding of the impact of racism and other oppressions on 
health and mental health


<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>


Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


 • Excellent computer skills (e.g., Word, Excel, Microsoft Outlook) 

Responsibilities: 

 • Provides intensive case management to individuals experiencing serious mental illness and dealing with 

possible addictions issues, involvement in the legal system and/or homelessness. 

 • Linkage and coordination of services with partner community agencies 

 • Accurate record keeping and timely documentation 

 • Establish appropriate recovery goals in areas such as life skills, independent living, crisis prevention, 

budgeting, community integration, symptom management and employment 

 • Provide interventions such as advocacy, referral to appropriate community resources, counselling, crisis 

intervention, and psychoeducation 

 • Maintain positive relationships with family members/care givers, various community partners/resources and 

court support systems and probation officers 

 • Comply with the agency’s policies and procedures, maintain complete clinical records 

 • Participate as a full member of Across Boundaries team. 

 • Other duties as assigned 

Salary Range: $57,742.36 to $60,107.48 per annum (pro-rated) 

This is a Bargaining Unit Position 

Compensation packages include: 

 • Extensive dental and health care (premiums 100% paid by 
employer) 

 • Life insurance 

 • Employee assistance program 

 • Paid vacation days, mental health days, sick days 


Vaccination Policy: Being vaccinated for Covid 19 is an asset. 

Note: Job posting is open until filled 

Send your applications to: 

Hiring Committee, 

Across Boundaries: An Ethnoracial Mental Health Centre 

51 Clarkson Avenue, Toronto, Ontario, M6E 2T5 Fax: 416-787-0812 
Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> 


We encourage applications from individuals who reflect the broad diversity of communities we work with, including 

those from racialized, Bi-Racial and LGBTQ communities. We thank all applicants for their interest, however, only those 

selected for an interview will be contacted. 

 
Across Boundaries is a recipient of the Silver Certification Mental Health at Work by Excellence Canada 2023 and 

is proudly Accredited with Commendation by Accreditation Canada 2019-2023. 
 

<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
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Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


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Across Boundaries

Case Manager

JOB POSTING&nbsp;OUTREACH COORDINATOR, SOUTHWESTERN ONTARIO FULL-TIME&nbsp;APPLICATION DEADLINE: 12/OCT/2025Please note: This position is open exclusively to candidates in Ontario.Get to Know Us:Family Councils Ontario (FCO) works with long-term care home residents' families, Family Councils, and home staff across Ontario to enable them to cultivate positive relationships, build effective Family Councils, and improve the long-term care experience. Our mission is to lead and support families in improving quality of life in long-term care. Through collaboration with families, care home staff, and sector partners, we aim to create a safe, vibrant, inclusive, and respected long-term care system.As a registered charitable nonprofit funded by the Ontario Ministry of Long-Term Care, we support Family Councils through direct consultation, education, training, and resource development. From hosting workshops to producing educational content, we are committed to strengthening the voice of families in long-term care.To support this mission, we are seeking an Outreach Coordinator located in Southwestern Ontario.The Role:As Outreach Coordinator, you’ll be the first point of contact for many families and council members. You’ll support them through outreach, education, and personalized consultations—helping councils grow, solve problems, and strengthen their relationships with long-term care homes. This role is ideal for someone passionate about community engagement, adult learning, and strengthening families' voices in long-term care.This position is specific to the Southwestern Ontario region.&nbsp;Key responsibilities include:<ul><li>In-person presentations, consultations, workshops, coaching, and conflict resolution at sites within Southwestern Ontario (London, Sarnia, Windsor, Kitchener-Waterloo-Guelph and surrounding areas)</li><li>Serve as a main point of contact for families and council members via phone, email, and online platforms</li><li>Lead outreach efforts to raise awareness of Family Councils and promote FCO programs and services</li><li>Support the development and sustainability of new and existing Family Councils</li><li>Distribute educational materials including handbooks, factsheets, and digital content</li><li>Provide consultations to council members and staff to support problem-solving, relationship-building, and council development</li><li>Facilitate workshops and presentations to build skills and knowledge among council members and long-term care staff</li><li>Deliver virtual and in-person presentations, webinars, and attend community events</li><li>Develop and maintain strong relationships with long-term care home staff and leadership</li><li>Identify and support opportunities for collaboration between homes and Family Councils</li><li>Track outreach activities, inquiries, and impact metrics</li><li>Prepare regular reports and contribute insights to support continuous improvement</li><li>Work closely with the Programs Director and Communications Manager to align outreach efforts with organizational goals</li><li>Contribute to team planning and share feedback from the field to inform strategy</li></ul>Qualifications<ul><li>Post-secondary education in Community Development, Communications, Gerontology, Social Work, or a related field</li><li>Minimum 2 years’ experience in outreach, stakeholder engagement, or client support—ideally in a non-profit or health care setting</li><li>Excellent communication skills, both verbal and written; French/English bilingualism is an asset</li><li>Strong organizational and time-management skills</li><li>Tech-savvy and comfortable with CRMs, MS Office, Zoom, and social media platforms</li><li>Comfortable working evenings and flexible hours</li></ul>Preferred Skills &amp; Attributes<ul><li>Demonstrated experience working with culturally diverse communities</li><li>Empathetic and solutions-oriented approach to supporting families</li><li>Confident public speaker and facilitator</li><li>Self-motivated and able to thrive in a remote, team-based environment</li><li>Passionate about improving long-term care and empowering families</li><li>French proficiency desired</li></ul>Position Details:Salary is: $60,000 annually.Benefits: Participation in the OPTrust Select pension plan (3% matched contributions). Health and dental benefits.&nbsp;Typical weekly hours are Monday-Thursday 9 AM-5 PM. Flexible hours are available.Availability: Must be available to work Monday-Thursday 9 AM-5 PM with occasional overtime, travel, or evening commitments.Our Hiring Process:Our hiring process typically includes three stages:<ul><li>First-round interview – We’ll share the questions with you in advance, so you have time to prepare.</li><li>Second-round interview – You’ll present examples of your past work and/or walk us through a scenario we’ll provide ahead of time.</li><li>Team meet-and-greet – A chance to connect with more of the FCO team to get a sense of culture and fit on both sides.</li></ul>FCO is committed to putting people at the centre of everything we do. We do not use AI to screen or review resumes of eligible candidates.To Apply:To apply for this position, apply via the “Apply” button in this job posting. Applications will be accepted until October 12, 2025 or until the position is filled. Interviews will be conducted on a rolling basis as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted.Family Councils Ontario is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community. We will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.Thank you for your interest.

Family Councils Ontario

Outreach Coordinator (Southwestern Ontario)

JOB POSTING Intake Coordinator (English/French Bilingual) (part-time) PART-TIME APPLICATION DEADLINE: 12/OCT/2025Please note: This position is open exclusively to candidates in Ontario.Get to Know Us:Family Councils Ontario works with long-term care home residents' families, Family Councils, and home staff across Ontario to enable them to cultivate positive relationships, build effective Family Councils, and improve the long-term care experience. Our mission is to lead and support families in improving quality of life in long-term care. Through collaboration with families, care home staff, and sector partners, we aim to create a safe, vibrant, inclusive, and respected long-term care system.As a registered charitable nonprofit funded by the Ontario Ministry of Long-Term Care, we support Family Councils through direct consultation, education, training, and resource development. From hosting workshops to producing educational content, we are committed to strengthening the voice of families in long-term care.To help make this possible, we are seeking an Intake Coordinator (English/French Bilingual).The Role:As the Intake Coordinator, you will be the first point of contact for individuals seeking support from Family Councils Ontario. You will assess client needs, coordinate service referrals, and ensure timely, compassionate, and culturally sensitive responses.Key responsibilities include:<ul><li>Responding to phone and email inquiries and conducting intake interviews</li><li>Assessing clients’ eligibility and needs to connect them to FCO services</li><li>Scheduling consultations, workshops, and presentations</li><li>Maintaining accurate client records using FCO systems (HubSpot CRM)</li><li>Tracking intake metrics and client satisfaction feedback</li><li>Collaborating with the Outreach, Education, and Communications teams</li><li>Recommending process improvements and participating in team meetings</li></ul>Key Qualifications:The ideal candidate will have post-secondary education in social work, community development, or a related field, and at least two years of experience in client intake or service navigation. You should have excellent interpersonal, organizational, and communication skills, as well as a compassionate and client-focused approach.Proficiency in both English and French (written and oral) is required. Experience with CRM systems and the long-term care or nonprofit sector is an asset. A strong understanding of cultural competence and the ability to work independently in a remote environment are essential.Position Details:Salary is: $35,000 annuallyBenefits: Participation in the OPTrust Select pension plan (3% matched contributions) is optional. Health Spending Account is included.&nbsp;Typical weekly hours are: 14 hoursAvailability: Must be available to work 14 hours within FCO’s standard hours of work: Monday-Thursday 9 AM-5 PM, with e.g., occasional overtime, travel, or evening and weekend commitments.Our Hiring Process:Our hiring process typically includes three stages:<ul><li>First-round interview – We’ll share the questions with you in advance, so you have time to prepare.</li><li>Second-round interview – You’ll present examples of your past work and/or walk us through a scenario we’ll provide ahead of time.</li><li>Team meet-and-greet – A chance to connect with more of the FCO team to get a sense of culture and fit on both sides.</li></ul>To Apply:To apply for this position, apply via the “Apply” button in this job posting. Please submit a resume, cover letter, and link to your portfolio. Applications will be accepted until October 12, 2025 or until the position is filled.Interviews will be conducted on a rolling basis as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted.FCO is committed to putting people at the centre of everything we do. We do not use AI to screen or review resumes of eligible candidates.Family Councils Ontario is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community. We will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.

Intake Coordinator (English/French Bilingual) (part-time)

JOB POSTING&nbsp; Indigenous and Cultural Homes Outreach Coordinator FULL-TIME&nbsp; APPLICATION DEADLINE: 12/OCT/2025&nbsp;Please note: This position is open exclusively to candidates in Ontario.Get to Know Us:Family Councils Ontario (FCO) works with long-term care home residents' families, Family Councils, and home staff across Ontario to enable them to cultivate positive relationships, build effective Family Councils, and improve the long-term care experience. Our mission is to lead and support families in improving quality of life in long-term care. Through collaboration with families, care home staff, and sector partners, we aim to create a safe, vibrant, inclusive, and respected long-term care system.As a registered charitable nonprofit funded by the Ontario Ministry of Long-Term Care, we support Family Councils through direct consultation, education, training, and resource development. From hosting workshops to producing educational content, we are committed to strengthening the voice of families in long-term care.To support this mission, we are seeking an Indigenous and Cultural Homes Outreach Coordinator.The Role:As the Indigenous and Cultural Homes Outreach Coordinator, you will lead FCO’s relationship-building efforts with culturally designated long-term care homes across Ontario, with a focus on Indigenous communities. Your work will ensure inclusive, culturally appropriate engagement and capacity-building strategies that support caregivers, home staff, and council members. Key responsibilities include:<ul><li>Building relationships with Indigenous and culturally designated long-term care homes</li><li>Travelling to various locations in Ontario</li><li>Leading outreach, education, and training sessions tailored to cultural needs</li><li>Offering conflict resolution and support to stakeholders</li><li>Representing FCO at culturally significant events and meetings</li><li>Supporting inclusive practices within the organization through collaboration</li><li>Maintaining contact records and tracking engagement outcomes</li><li>Contributing to outreach strategies and responsive action plans</li></ul>Key Qualifications:We are seeking an individual with lived Indigenous experience and a strong background in community work, social services, gerontology, or adult education. A deep understanding of Indigenous cultures, community protocols, and histories is essential. Experience in conflict resolution, facilitation, and training delivery is also required.The successful candidate will have excellent communication skills, cultural humility, and the ability to travel throughout Ontario. A post-secondary education in social work, education, or a related field is an asset. A valid driver’s license is required.Position Details:Salary is: $60,000 annuallyBenefits: Participation in the OPTrust Select pension plan (3% matched contribution). Health and dental benefits.&nbsp;Typical weekly hours are Monday-Thursday 9 AM-5 PM. Flexible hours are available.&nbsp;Availability: Must be available to work Monday-Thursday 9 AM-5 PM with occasional overtime, travel, or evening commitments.Our Hiring Process&nbsp;Our hiring process typically includes three stages:&nbsp;<ul><li>First-round interview – We’ll share the questions with you in advance, so you have time to prepare. </li><li>Second-round interview – You’ll present examples of your past work and/or walk us through a scenario we’ll provide ahead of time. </li><li>Team meet-and-greet – A chance to connect with more of the FCO team to get a sense of culture and fit on both sides.&nbsp;</li></ul>FCO is committed to putting people at the centre of everything we do. We do not use AI to screen or review resumes of eligible candidates.&nbsp;To applyTo apply for this position, apply via the “Apply” button in this job posting. Applications will be accepted until October 12, 2025 or until the position is filled.Interviews will be conducted on a rolling basis as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted.Family Councils Ontario is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community. We will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.Thank you for your interest.&nbsp;

Indigenous and Cultural Homes Outreach Coordinator

Job description:Client and Family-Centered Care is at the heart of everything we do at Lumacare. We believe that Person and Family-Centered Care is based on a philosophy of care, treatment, and support that empowers clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in leadership, or in a support position, each team member must be passionate about promoting and protecting Person and Family-Centered Care.The Client Care Support Specialist will be responsible for providing ongoing case management and support to clients/caregivers of Assisted Living Services (ALS), Enhanced Assisted Living Services (EALS), Community Support Services (CSS), and Adult Day Program (ADP). Complete the assessment and care planning for each client on assigned caseload. Screen for social determinants of health and coordinating interventions, promoting equity and culturally safe practices. Assist with scheduling and planning of support services, as well as connecting clients to external resources, as appropriate. Collaborate with healthcare and community partners and represents the agency externally at planning meetings. Support the delivery of safe and effective services which meet client care needs, agency contractual and quality improvement obligations as per the Accreditation Canada standards.Care Navigation Highlights:Client and Family-Centered Care Delivery<ul><li>Review client referrals and assess eligibility based on program criteria.</li><li>Conduct comprehensive onboarding assessments and ensure client needs are met.</li><li>Screen for social determinants of health and coordinate interventions to address identified needs.</li><li>Provide on-going case management to clients/caregivers.</li><li>Foster a supportive relationship with clients and caregivers, empowering them to take an active role in care.</li></ul>Quality Improvement &amp; Safety<ul><li>Complete InterRAI CHA assessments upon admission and annually.</li><li>Conduct care coordination every six months or as required.</li><li>Adjust care plans based on feedback and data to ensure optimal support.</li><li>Contribute to quality improvement efforts by sharing client feedback, identifying service gaps, and proposing solutions.</li></ul>Collaboration &amp; Communication<ul><li>Maintain accurate and timely documentation to support service delivery.</li><li>Collaborate with Service Coordinators to ensure the appropriate scheduling of personal support services.</li><li>Assist clients in connecting to external resources.</li><li>Promote a collaborative work environment and support team-building activities.</li></ul>Outreach &amp; Partnership<ul><li>Conduct outreach to engage clients and connect them with relevant programs and services.</li><li>Promote equity and culturally safe practices in all client interactions, especially with marginalized populations.</li></ul>Administration and Other Tasks<ul><li>Participate in internal and external committees/meetings and training sessions.</li><li>Observe and enforce safety, quality, and environmental standards.</li><li>Provide after-hours support as needed, and travel between client sites, meetings, and outreach events.</li></ul>Position Requirements:<ul><li>A background in the health care field, preferably within the Community Support Sector, is required.</li><li>At least two years of relevant experience, including one year of case management, or equivalent experience is needed.</li><li>Education in Social Service Work (SSW), Social Work (SW), Psychology, or Sociology is preferred. Familiarity with the Community Support Services (CSS) sector and related agencies is an asset.</li><li>Have experience working with the frail and elderly population, and knowledge of community resources including funding sources.</li><li>Proven ability to manage cases, including client assessment, service coordination, care planning, implementation, and ongoing evaluation.</li><li>Understand in-home health care issues, and familiarity with the Assisted Living Services for High Risk Seniors Policy.</li><li>Have excellent computer skills with proficiency in MS Word, Outlook and Power Point; knowledge of RAI-CHA is an asset.</li><li>Must have own vehicle for work-related travel.</li><li>Valid Vulnerable Police Record check completed within last 12 months.</li><li>Current CPR/First Aid Certification.</li><li>Fluency in other language(s) is an asset.</li><li>Mandatory COVID-19 vaccination required.</li></ul>Does this sound like what you’ve been looking for? Apply today!Lumacare is a fully accredited agency committed to equity in employment. Our goal is a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, and persons with disabilities, aboriginal persons and people who identify themselves as 2SLGBTQI+. We seek to attract and retain individuals who will work together to create and sustain a vibrant, healthy, safe and caring community.Notice to Candidates – you will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Lumacare will provide accommodation, accessible formats, and communication supports for the interview upon request.

45 Case Management Jobs in Ontario