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JOB DESCRIPTION – CASE MANAGER – Substance Use HubPosition: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-Time Contract (15 Months with the possibility of extension)&nbsp;Hours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 35 Hours per week (1.0 FTE)Bargaining Unit: &nbsp;OPSEU Local 5115Salary:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $65,025.47 - $75,382.34Location:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Onsite (downtown) and mobile in the community&nbsp;Deadline: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; October 26, 2025Background:The Inner City Family Health Team is a multidisciplinary team which serves individuals with complex health needs. These include untreated chronic and complex multi-system diseases, an elevated risk of acute health emergencies, and serious and persistent mental health and substance use challenges. The Substance Use Hub (HUB) was launched in 2021 by Inner City Health Associates (ICHA) and the Inner City Family Health Team (ICFHT) to address the ongoing substance use and overdose crisis in Toronto's homeless population. The service provides safer drug supplies, addiction medicine treatments and psychiatric care with a pathway to primary care and wraparound supports for individuals struggling with substance use who are at the highest risk for overdose and death. The project aims to support a substantial number of individuals who have the greatest risk of overdose and death due to substance use with the goal of seeing a decrease in the number of substance-related deaths and overdoses that are reported amongst the homeless population.Purpose of the Position:The Case Manager provides direct case management support to adults with a comprehensive range of complex issues, including health, financial, housing, legal, and life skills concerns. Working from a harmful, trauma-informed perspective, Case Managers provide extensive direct one-to-one support, home visits and telephone contact to assist participants in identifying and achieving self-determined goals. Working closely with the client and external service providers involved, the Case Manager liaises with and coordinates access to services, including substance use and mental health supports, landlords, healthcare providers, legal institutions, income supports, housing providers, and other community services.&nbsp;Roles and Responsibilities:<ul><li>Providing direct and intensive case management services to clients </li><li>Working with participants to identify and achieve self-directed goals. </li><li>Maintaining ongoing support in the community, including home visits, office visits, accompaniments to appointments, and meetings in institutional settings. </li><li>Working collaboratively and developing strong partnerships with external service providers, such as withdrawal management services, hospitals, law enforcement agencies, and housing providers. </li><li>Connecting clients with supports in the community based on their needs, which will help them achieve and maintain stability, including support groups, life skills groups and social events. </li><li>Organizing group programming that promotes well-being and recovery.</li><li>Supporting client engagement initiatives within the agency includes the volunteer program and peer development initiative.</li><li>Intervening and de-escalating a crisis.</li><li>Engaging in active team case management and clinical consultation meetings. </li><li>Maintaining accurate case management records and complete reporting required by funders and supervisors, adhering to PHIPA </li><li>Regular data collection using OSCAR EMR and other data collection systems </li><li>Experience and/or comfort level using computer programs to document client interactions </li><li>Other duties as assigned.&nbsp;</li></ul>Qualifications, Skills, and Experience:<ul><li>2 years of experience as a Case Manager </li><li>Minimum 2 years’ direct client experience working with individuals living with mental health, substance use issues, histories of trauma and homelessness </li><li>BA/B.S.W or a combined equivalent of education, lived experience and/or significant related training. </li><li>Experience, alignment and commitment to harm reduction principles and practice.</li><li>Formal training in substance use, and mental health is an asset. </li><li>Strong familiarity and commitment to trauma-informed care. </li><li>Physically able to travel consistently throughout the city on transit.</li><li>Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills. </li><li>EMR and charting knowledge and skills.</li><li>Excellent written and verbal skills in English.</li><li>Strong understanding of and commitment to harm reduction, trauma-informed, anti-oppression, anti-racist, and trans-inclusive practices.</li></ul>Qualified applicants should send in a cover letter and resume by October 26, 2025&nbsp;to: <a href="mailto:recruitment@innercityfht.ca" target="_blank">recruitment@innercityfht.ca</a>&nbsp;We thank all applicants for their interest in this position; however, we will only be contacting those selected for an interview.We encourage applicants who reflect Toronto’s Indigenous, 2SLGBTQIA+, racial and cultural diversity to apply.We are committed to accommodating the individual needs of job applicants throughout the recruitment and selection process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time during the recruitment process, please contact the Clinical Manager.As a condition of employment, the successful candidate will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. Please also note that the successful candidate will be required to provide a police check as a condition of employment. However, strong consideration is given to the type of offence.

Inner City Family Health Team

Case Manager - Substance Use Hub

INTERNAL/EXTERNALJob Title: Mental Health and Justice Worker&nbsp;Position Type: Bargaining Unit, Permanent, Full-TimeNumber of Positions: 1&nbsp;Rate: $29.40 per hour&nbsp;Vacation: 4 weeks to start&nbsp;Benefits: Group benefits with Life Insurance, AD&amp;D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation&nbsp;Hours: 37.5 hours weekly, Monday – Friday 9am – 5pmSupervisor: Senior Manager, Access Services&nbsp;Posting Date: October 2, 2025Application Deadline: October 16, 2025Location: 145 Queen Street East, Toronto, ON, M5A 1S1&nbsp;Why Fred Victor? For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time. 145 Queen Street includes a community hub where people gather and find a range of services geared to their needs including: housing, healthy meals, drop-in programs, mental health and justice support, harm reduction supports and health services. It is a place where people of all ages and backgrounds can access resources, become engaged, advocate for their own community, and build their lives. 145 Queen Street relies on inter-program collaboration to support the community around accessing individualized support.&nbsp;The Mental Health &amp; Justice Worker is responsible for providing community based intensive case management support services for people who are living with a serious mental illness and who have current involvement or are at risk of involvement with the Criminal Justice system. The services are provided through one-to-one supports, coordinated care and client-centered approach in partnership with housing, health service providers, other identified supports and clients themselves. The main goal is to support individuals with mental illness in the community so they can live successfully and reduce or prevent involvement with the Criminal Justice system. Through the use of community development principles and approaches, this position also supports the operation and delivery of social recreational programs at the 145 Queen Site as part of the Access Services Team.&nbsp;Does this sound like work you want to be a part of? We offer a caring and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and services and more than 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.&nbsp;What You Will Do:<ul><li>Provide intake, assessment, and case management services, utilizing a client-centered, strength-based, harm reduction approach to clients who meet the mandate of the Mental Health and Justice Program. </li><li>Assist clients in gaining the skills, resources, and information to make choices about their situation to reduce the risk of involvement with the criminal justice system. </li><li>Develop professional, respectful working relationships with clients. </li><li>Advocate for the rights of clients to ensure that they receive services, supports and entitlements. </li><li>Work in collaboration with Drop-In staff to ensure coordinated and effective service delivery for individuals who meet the mandate of the Mental Health &amp; Justice program.</li><li>Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, self-care, crisis management strategies, symptom management, maintaining a support network, and skills teaching such as budgeting, grocery shopping and other life skills. </li><li>Draft clear coordinated care plans (CCPs) for each client that advance client’s immediate needs and mid-term goals. Reassess and adjust those plans periodically throughout the service.</li><li>Support clients in transition to greater independent living and community participation through skill development.</li><li>Discuss on ongoing basis with client how crises will be managed and help to create a safety/crisis plan. </li><li>Develop a transition plan with the client and their supports and facilitate a clear understanding of the reasons for discharge from the service and re-admission process. </li><li>Maintain effective working relationships with other providers and resources as well as other relevant organizations. </li><li>Maintain program and agency documentation as per Fred Victor policies including CCP and case notes. </li><li>Maintain confidentiality as per “Personal Health Information Protection Act” and Fred Victor policy. </li><li>Work with the Senior Manager to utilize clinical supervision appropriately.</li><li>Actively participate in staff meetings. </li><li>Participate in agency and other meetings and initiatives as required.</li><li>Promote the values, vision, and mission of Fred Victor.</li><li>Other duties as directed by your supervisor.&nbsp;</li></ul>What You Bring to the Team:&nbsp;<ul><li>A degree/diploma in Social Work, Social Services, Health or related field or equivalent work experience. </li><li>Demonstrated experience working in community settings with individuals who experience mental health and addictions challenges. </li><li>Experience working within the Criminal Justice system. </li><li>Demonstrated experience, knowledge and understanding of working within a harm reduction framework. </li><li>Demonstrated knowledge and understanding of the impact determinants of health have on the individual, the family, the community, and the health care system.</li><li>Familiarity with Case Management Standards and practice is essential. </li><li>Relevant lived experience will be considered an asset.</li><li>Excellent supportive counselling skills and demonstrated ability to clinically assess the client using clinical tools, formulating plans and following up with clear actions. </li><li>Demonstrated experience working from a trauma informed client-centred approach in case management. </li><li>Experience working successfully in interdisciplinary team or formalized partnerships. </li><li>Knowledge and understanding of a Mental Health Recovery Model.</li><li>Strong understanding, analysis and commitment to social justice issues, equity, anti-racism and anti-oppression practice. </li><li>Able to effectively work independently and within a team.</li><li>Very strong interpersonal negotiating and mediating skills necessary for prevention, intervention and resolution. Creative problem-solving skills. </li><li>Ability to maintain professional boundaries and set limits with clients.</li><li>Strong verbal and written skills. </li><li>Computer literacy in Microsoft (Word, Excel, PowerPoint, Outlook); experience in Pirouette is an asset.&nbsp;</li></ul>What sets you apart:&nbsp;<ul><li>Passion for working to provide services that are client centered, harm reduction and restorative justice focused. </li><li>Commitment to access to justice, community development and programming that is reflexive to the needs and interests of the community. </li><li>Dedication to advocacy and prioritizing people who may be experiencing varying degrees of mental health and/or who use drugs as experts of their own lives.</li></ul>&nbsp;Working Conditions:<ul><li>There is a likelihood of exposure to unpredictable behaviour, unpleasant odors, bodily fluids and pests including bedbugs, mice and cockroaches. </li><li>This is stressful and emotionally challenging work that deals with vicarious trauma, grief and compassion fatigue on a regular basis. </li><li>Required to travel to various locations to meet with clients and attend court, trainings and meetings. </li><li>Travel will be by public transportation, unless approved to use personal vehicle.</li></ul>&nbsp;Compensation and Benefits&nbsp;<ul><li>For the Mental Health and Justice Worker, Fred Victor offers an hourly rate of $29.40.</li><li>4 weeks of vacation to start + 1 float day. </li><li>Generous paid sick leave allowance. </li><li>A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services. </li><li>6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.</li><li>Access to employee and family assistance plan.</li></ul>How You Can ApplySend your resume and cover letter as one document telling us why you want to join the Fred Victor Team by October 16 at 5pm. Please send to Anne Carruthers, Senior Manager, Access Services by emailing to <a href="mailto:acarruthers@fredvictor.org" target="_blank">acarruthers@fredvictor.org</a> and include “Mental Health and Justice Worker” in the subject line.&nbsp;A Police Record Check is required by the final candidate prior to hiring.&nbsp;Accessibility &amp; Accommodation Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality

Fred Victor

Mental Health and Justice Worker

INTERNAL/EXTERNALJob Title: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Housing Worker -&nbsp;Harm Reduction Case ManagerPosition Type: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bargaining Unit, Full‐Time, PermanentNumber of Positions: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1Rate: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $29.40 per hour&nbsp;Vacation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 weeksto startBenefits: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Group benefits with Life Insurance, AD&amp;D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day&nbsp;RRSP:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probationHours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 37.5 hours per week;&nbsp;Monday to Friday, rotation of day and evening shiftsSupervisor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program Manager, Transitional HousingPosting Date: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; October 1, 2025Application Deadline: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; October 10, 2025Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 145 Queen Street East, Toronto, ON, M5A 1S1Why Fred Victor?For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.The Transitional Housing Program (THP)&nbsp;is a 20-room residential program at Fred Victor. This position is responsible to provide intensive one-to-one practical support and case management using a client-centered, trauma informed, anti-oppressive and harm reduction approach so that clients are able to maintain their housing and to build their capacity to live independently. The ideal candidate will have proven experience, ability, and skills providing intensive case management services and life skills programming along with a high level of expertise working with people who have experienced street homelessness and have complex and active substance use and/or concurrent disorders.&nbsp; &nbsp;The position requires someone who has demonstrated experience and skills being personable, dynamic and creative in their work with clients, co-workers, supervisor, and community partners.Does this sound like work you want to be a part of?We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.What You Will Do:<ul><li>Conduct regular case management meetings, develop case support plans, housing plans and short and long-term housing goals with clients</li><li>Maintain up-to-date case management files, including accurate client progress notes</li><li>Develop, facilitate, and evaluate life skills programming and community activities</li><li>Positively engage, encourage, assist, and support participants to address housing and program related issues such as: behaviour, personal habits, social isolation, mental health, substance use and hygiene through problem solving and accessing community resources</li><li>Provide Harm Reduction Support&nbsp;</li></ul>What You Bring to the Team:<ul><li>3-5 years providing Case Management services, or equivalent experience</li><li>3-5 years working with people experiencing homelessness&nbsp;</li><li>A degree in a related discipline will be considered an asset</li></ul>What Sets You Apart:<ul><li>Proven experience, ability, and skills providing intensive case management services and life skills programming to clients using a client-centered, trauma informed, anti-oppressive and harm reduction framework&nbsp;</li><li>Extensive experience and knowledge of mental health and addiction issues, with the application of harm reduction principles and practices</li><li>Substantial experience within the homeless services sector, preferably in addiction services</li><li>Demonstrated respect for, and expertise working with men and women who are or have been homeless, living in poverty, with mental health, substance use, trauma, social isolation, immigration, unemployment/underemployment and/or with history with the criminal justice system&nbsp;</li><li>Proven experience, ability, and skills providing intensive case management services and life skills programming to clients using a client-centered, trauma informed, anti-oppressive and harm reduction framework&nbsp;</li><li>Extensive experience and knowledge of mental health and addiction issues, with the application of harm reduction principles and practices</li><li>Substantial experience within the homeless services sector, preferably in addiction services</li><li>Demonstrated respect for, and expertise working with men and women who are or have been homeless, living in poverty, with mental health, substance use, trauma, social isolation, immigration, unemployment/underemployment and/or with history with the criminal justice system&nbsp;</li><li>Expertise and experience in Mental Health and Addictions Assessments</li><li>Knowledge of psychosocial rehabilitation and recovery principles and an ability to put these into practice</li><li>Diplomacy and Teamwork&nbsp;</li><li>Lived Experience</li><li>Ability to exercise good judgment</li><li>Ability to communicate in another language&nbsp;</li><li>Ability to work flexible hours including weekday and evening shifts</li></ul>Compensation and Benefits<ul><li>For the Housing Worker - Harm Reduction Case Manager Fred Victor offers a rate of $29.40 per hour&nbsp;</li><li>4 weeks of vacation to start + 1 float day</li><li>Generous paid sick leave allowance</li><li>A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.</li><li>6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP&nbsp;</li><li>Access to employee and family assistance plan</li></ul>How You Can ApplySend your resume and an email describing why you want to be part of the Fred Victor Team by October 10th 2025, to&nbsp;<a href="mailto:lbodera@fredvictor.org" target="_blank">lbodera@fredvictor.org</a> with “Harm Reduction Case Manager” in the subject line.A Police Record Check is required by the final candidate prior to hiring.<ol><li>Accessibility &amp; Accommodation&nbsp;</li></ol>Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experienceIf you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested.&nbsp;Information received relating to accommodation requests will be treated with confidentiality.

Housing Worker - Harm Reduction Case Manager

The Organization&nbsp;We value and celebrate diversity:&nbsp;We are committed to a selection process and work environment that is inclusive and barrier free. We encourage applications from all backgrounds and communities and are committed to having a team made up of people with diverse skills, experiences, and abilities. We actively encourage BIPOC and LGBTQ+ applicants to apply and we value the positive impact that diversity has on our teams. We are committed to equity, diversity, and social inclusion within our workforce and in all opportunities provided at StepStones. Accommodations will be provided in accordance with the Ontario Human Rights Code.StepStones for Youth (<a href="http://www.stepstonesforyouth.com/" target="_blank">www.stepstonesforyouth.com</a>) is an innovative and dynamic charitable organization in Toronto dedicated to providing intervention and sustainable support for children and youth. Many of these youth are exiting the foster care and group home system or are currently living in foster homes and shelters.Our goal is to create positive and meaningful connections; increase school engagement, high school graduation, and post-secondary enrolment; and increase stable housing, improved mental and physical health, and strong support networks. StepStones adheres to a “whatever it takes” approach to servicing youth and we go above and beyond to support their needs.Why Work With Us:<ul><li>Comprehensive Benefit Package: includes 3K to paramedical services, and Short Term and Long-Term Disability including Employee Assistance Program (EAP) &amp; Grief counselling available free of charge (in addition to benefits) for work related incidents&nbsp; </li><li>Time-Off: 17 days vacation with a 1-day vacation increase per year worked, up to 35 day’s vacation </li><li>Leave:&nbsp;8&nbsp;sick days, 3 personal days, 1.5 medical appointment days, bereavement allowance </li><li>Professional Development:&nbsp;Training allowance of $700 per year </li><li>Reimbursements:&nbsp;Mileage&nbsp;provided at a competitive rate&nbsp;and all staff are given a petty cash budget</li><li>Tools you need to succeed: All staff receive a MacBook, Headphones and access to our mobile friendly CRM system</li><li>Extended Break: 1.5 lunch break healthy living program when you exercise for 30 minutes during lunch</li></ul>The OpportunityStepStones for Youth is currently seeking a Youth Case Manager for our Connections Coordinator role within the Building Connections Program. This initiative is grounded in the belief that strong, supportive relationships are essential to creating long-term stability and improving outcomes for children and youth from the child welfare system. Our goal is to shift the primary supportive role from professional workers to trusted, non-professional community members by equipping them with the necessary training and guidance. This is a meaningful opportunity to positively impact some of the most vulnerable youth in our society.Key Responsibilities:<ul><li>Support youth aged 10–25 who are connected to the child protection/welfare system and currently living in foster care or group homes.</li><li>Engage youth in identifying and developing their own circles of support.</li><li>Conduct thorough assessment to uncover and strengthen potential support networks, including extended family, culturally relevant groups, and community connections.</li><li>Provide effective case management services tailored to each youth’s unique situation.</li><li>Collaborate with community organizations throughout the Greater Toronto and Hamilton Area (GTHA).</li><li>Build and maintain relationships with youth and their existing or emerging support systems.</li><li>Respond to crisis situations with appropriate intervention and develop safety plans. </li><li>Maintain positive working relationships with foster and group home providers, caregivers, and CAS workers. </li><li>Deliver services through an anti-oppression framework, recognizing and addressing anti-Black and Indigenous racism, poverty, LGBTQ+ inclusion, and diversity.</li></ul>Other duties as assignedNote: This role is primarily community-based, with some work at our Toronto office.What we’re looking for:<ul><li>Degree in social work (or related field) from an accredited University/college and a minimum of five years’ successful experience in directly related field; or equivalent education and experience</li><li>Access to a vehicle and a valid full G Class Ontario Driver’s License with appropriate insurance is required.</li><li>Extensive experience working in trauma-centered facilities and experience with the effects of trauma on behaviours.</li><li>Experience in child protection preferred.</li><li>Experience in working with diverse cultures and communities. A thorough understanding of anti-oppression, anti-Black and Indigenous racism values and principles and an appreciation of and ability to work with diverse communities.</li><li>Working knowledge of the fundamentals of Kinship, Foster Care, Forever Families and Adoption;</li><li>Solid knowledge of services and resources available for youth in Ontario;</li><li>Experienced motivational interviewer with the ability to create a comfortable interview environment;</li><li>Sound knowledge of the child welfare system and the principal issues affecting the youth in this system;</li><li>Highly effective written and oral communication skills, problem solving, advocacy and assessment skills;</li><li>Effective interpersonal skills including the ability to work cooperatively and collaboratively with internal and external resources and community partnership;</li><li>Ability to manage crisis, conflict and adverse situations with staff, youth and families;</li><li>Strong computer/Internet skills and knowledge of case management systems, reporting procedures and responsibilities and the ability to work within those systems;</li><li>Strong communication, organizational, and time management skills; accountability, reliability, and punctuality; and the ability to work effectively and independently under the pressure of tight timelines, competing priorities and emergent issues..</li></ul>Equal opportunity&nbsp;StepStones values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.StepStones is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage qualified candidates from Indigenous, Black, and other racialized persons, 2SLGBTQI+ people, individuals with disabilities, and other members of marginalized communities to consider working with and for StepStones. We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to evaluate candidates who meet the required qualifications.&nbsp;We thank all applicants for their interest in this position; however, only those applicants will be selected for an interview will be contacted. No phone calls or in person submissions please.

StepStones for Youth

Youth Case Manager - Connections Coordinator

INTERNAL/EXTERNAL POSTING: OPEN UNTIL OCTOBER 23, 2025, AT 4:00PM 

CASE MANAGER – CRISIS (63-25) 

Hours of Work: 35 hours per week 
Job Status: Permanent 
Base office: Huntsville
Competition #: 63-25 

Purpose of the Position: The Case Manager is responsible for carrying out case management, psychosocial 
rehabilitation, crisis intervention and treatment for individuals living with mental illness. This team member has 
the clinical skills and experience necessary to assess, plan, develop, co-ordinate, and provide treatment by 
way of rehabilitative and supportive services in a multi-disciplinary environment. The Case Manager develops 
supports and opportunities for clients to increase or develop new skills needed to support success and 
satisfaction in their daily living, learning, working and social environments with the least amount of professional 
intervention required. This team member will be an expert in engaging the community and developing a 
network of landlords, community service providers and clients in the District of Muskoka. 

Education and Qualifications: 
 • Bachelor’s degree in a human service/health science discipline relevant to the position. Equivalency

may be considered for a combination of educational experiences. Examples of equivalency include;
o Mental Health related diploma with relevant work experience PLUS registration with a regulated

health professional college
 • One year of experience working with persons who have mental illness and/or developmental disability

and/or substance use issues preferred, plus experience in providing one or more of the following;
o supportive counselling
o case management

o crisis intervention
 • Manage internal and external relationships, to have and demonstrate empathy and compassion, to be

aware of emotional intelligence, conflict resolution, and the understanding of the feelings, ideas and
beliefs of others.

 • Familiarity with the Residential Tenancy Act.
 • Indigenous cultural awareness and education is an asset.
 • Ability to work autonomously as well as cooperatively within a team environment in a rural setting
 • Excellent communication, organization, and interpersonal skills
 • Working knowledge of Microsoft Windows, the Internet, and data management software
 • A willingness to serve clients within the communities of the District of Muskoka and Parry Sound
 • Bilingual in French/English language considered an asset
 • May be required to transport staff and/or clients of the Agency and therefore you are to hold a valid

Ontario G or G2 driver’s license, have a reliable means of transportation and appropriate insurance for
work purposes on your vehicle with a minimum of $1,000,000 in liability coverage.

 • Willingness to work days/evenings (including weekends and statutory holidays)

Salary scale: $29.26 – $38.32 per hour commensurate with qualifications and experience 
Benefits include: optional enrollment in a Registered Retirement plan with HOOPP. 


 
You are invited to submit your application by quoting competition number 63-25 on Thursday, October 23, 
2025 by 4:00pm to: 


The Hiring Committee 
Canadian Mental Health Association, Muskoka-Parry Sound Branch 

173-202 Manitoba Street 
Bracebridge, Ontario P1L 1S3 

Telephone (705) 645-2262 Online: CMHA MPS Careers 
 

 
Canadian Mental Health Association Muskoka – Parry Sound (CMHAMPS) is an equal opportunity employer, 
and we value the importance of diversity, dignity and worth of every individual in the workplace. 
 
Qualified consumers/survivors and/or family members are encouraged to apply 
 
We retain all applications submitted for one year after the closing date of this posting for consideration in any 
future postings. 
 
As part of our commitment to Accessibility, if you wish this information in a different format, please contact our 
office at 705-645-2262 or email <a href="mailto:feedback@cmhamps.ca" target="_blank">feedback@cmhamps.ca</a>. 
 
If you are contacted regarding a job opportunity, please let us know prior to the interview if you require 
accommodation. 
 
We thank all applicants but only those selected for an interview will be contacted. 

<a href="https://cmhamps.bamboohr.com/careers" target="_blank">https://cmhamps.bamboohr.com/careers</a>

Canadian Mental Health Association, Muskoka-Parry Sound Branch

Case Manager - Crisis (63-25)

The Case Manager is responsible for carrying out case management, psychosocial rehabilitation, crisis intervention and treatment for individuals living with mental illness. This team member has the clinical skills and experience necessary to assess, plan, develop, co-ordinate, and provide treatment by way of rehabilitative and supportive services in a multi-disciplinary environment. The Case Manager develops supports and opportunities for clients to increase or develop new skills needed to support success and satisfaction in their daily living, learning, working and social environments with the least amount of professional intervention required. This team member will be an expert in engaging the community and developing a network of landlords, community service providers and clients in the District of Muskoka and Parry Sound.

Case Manager - Crisis (62-25)

External Job Posting 

West Neighbourhood House is an equal opportunity employer. We thank all applicants, but only those candidates to be 
interviewed will be contacted. 

A United Way Member Agency 

 
Parkdale Assisted Living - Case Management Lead 

 
West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-
based agency that has served the diverse communities of downtown west Toronto since 1912. The 
central purpose of West Neighbourhood House is to enable less-advantaged individuals, families 
and groups in the community to gain greater control over their lives and community. 
 
The Seniors’ and Caregivers – Parkdale Assisted Living Case Management Lead serves as the point 
of access for all Older Adult Centre (OAC) programs through intake, assessment and referral. The 
Case Manager provides support, information, referral and case management, and advocates with/ 
on behalf of older adults, persons with disabilities or their caregivers, who are suffering from social 
isolation or poverty by virtue of being frail, and/or vulnerable. This Case Management Lead 
position has responsibility for ensuring smooth case management services are delivered to all 
Parkdale Assisted Living participants. This position is located at 20 West Lodge and 248 
Ossington Ave. 
 
West Neighbourhood House is actively seeking qualified applications from 
Indigenous, Black and People of Colour, persons with disabilities, women and 
persons of all sexual orientations and gender identities/expressions. Applicants with 
lived experience as a participant of West Neighbourhood House programs, or related 
programming from similar organizations, are also strongly encouraged to apply. 
 
West Neighbourhood House will provide accommodation throughout the 
recruitment &amp; selection process to applicants with disabilities. During any stage of 
the recruitment process, please indicate the nature of any accommodation(s) you 
may require. Any information received relating to accommodation measures will be 
addressed confidentially. 
 
Responsibilities: 
 

 • Conducting home visits and developing individual care plans with all Parkdale Assisted 
Living participants prior to participant being assigned a permanent Case Manager from the 
team; 

 • Coordinating care plans for Right Place of Care participants and Enhanced Community 
Supports for Alternate Level of Care participants transitioning to the Parkdale Assisted 
Living program; 

 • Ongoing and effective coordination with Ontario Health at Home; 
 • Care coordination collaboratively with Enhanced Community Supports and Parkdale 

Assisted Living Teams; 
 • Carrying a caseload of ongoing participants in the Case Management program; 
 • Conducting needs assessments for OAC program participants; 
 • Coordination of appropriate interventions and monitoring; 


 External Job Posting 

West Neighbourhood House is an equal opportunity employer. We thank all applicants, but only those candidates to be 
interviewed will be contacted. 

A United Way Member Agency 

 • Providing advocacy, information and referral, crisis intervention; 
 • Maintaining up-to-date case management files, including assessments, care plans and 

progress notes; compiling statistics; 
 • Leading and facilitating support groups and workshops; 
 • Assisting in the development and delivery of outreach strategies for seniors in the 

community, participating on community-based networks addressing seniors’ and caregiver’s 
issues; 

 • Participating as a team member of the programs, training/orienting staff, students and 
volunteers; 

 • Assisting with program planning initiatives, the on-going evaluation, development and 
maintenance of all aspects of the program; participating on in-House committees, events, 
and joint initiatives between programs; 

 • Providing other related assistance as required. 
 

Qualifications: 
 

 • Demonstrable skill in client assessment, case management, crisis management, service 
planning and co-ordination, as attained through a university degree in Social Work (e.g. 
BSW); 

 • Active membership in the College of Social Workers and Social Service Workers (or in 
process of acquiring membership) is required; 

 • Experience with the interRAI CHA; 

 • Minimum 3 years’ experience in direct service delivery to seniors and individuals with 
disabilities and those who are frail, vulnerable or suffering from mental health issues, 
addiction and social isolation in a diverse ethno-racial community; 

 • Extensive knowledge of the issues arising from aging, disabilities, deteriorating mental/ 
physical health and of the conditions which contribute to social isolation; 

 • Excellent organizational, interpersonal, verbal and written skills e.g. used in excellent case 
note taking; 

 • Strong computer literacy, familiar with client management databases and web-based 
environments; 

 • Good understanding of community based and community support services in Toronto; 

 • Demonstrated experience working in a multi-disciplinary team, as well as independently; 

 • Possession of a valid Driver’s License is an asset; 

 • Flexibility to work from various locations and work settings, including remotely; 

 • Ability to work evening and weekend hours is required; 

 • Experience conducting virtual case management activities with participants, families and 
other care providers such as assessments over the phone, case videoconferencing etc. 


 External Job Posting 

West Neighbourhood House is an equal opportunity employer. We thank all applicants, but only those candidates to be 
interviewed will be contacted. 

A United Way Member Agency 

Status: Full time Permanent (CUPE Local 3393 Bargaining Unit Position) 
Start Date: ASAP 
Hours: 35 hours per week (5 days/week, including Saturdays and evenings 

 on a rotating basis) 
Rate: $30.69 per hour (4 weeks’ vacation, paid sick days, 3 floater days, 
 full benefits package after 3 months, Multi-Sector Pension Plan after 
 6 months) 
Unit: Older Adult Centre 
Immediate Supervisor: Coordinator, Case Management 
Interview: To be conducted in person or virtually 
Posting Date: October 7, 2025 
Closing Date: Posting open until filled. Please apply ASAP. 

 
Please submit your resume and cover letter clearly indicating “Parkdale Assisted 
Living - Case Management Lead” by 5:00 p.m. on the closing date to: 

 
Hiring Committee 

588 Queen Street West 
Toronto, Ontario 

M6J 1E3 
<a href="mailto:jobs@westnh.org" target="_blank">jobs@westnh.org</a> 

<a href="mailto:jobs@westnh.org" target="_blank">mailto:jobs@westnh.org</a>

West Neighbourhood House

Case Management Lead - Parkdale Assisted Living

SUPERVISOR, REGISTERED NURSEHousing First for Encampments (HF4E)One (1) Non-Unionized, Permanent Full-Time PositionTuesday-Saturday, 11:00am-7:00pm&nbsp;Compensation: $39.13/hourAbout CotaCota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at <a href="https://cotainspires.ca/" target="_blank">https://cotainspires.ca/</a>Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota's values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.Role OverviewThe Supervisor, Registered Nurse (the Supervisor) role is a leadership position within an assigned program.&nbsp; The Supervisor reports to the Manager of the program. While the Manager maintains overall responsibility for ensuring the program achieves its mandate, service targets and intended outcomes, the Manager relies on the support of the Supervisor to do so.&nbsp; Together, the Manager and the Supervisor work as a collaborative management team to:<ul><li>Establish/update the program operational guidelines and/or requirements for frontline bargaining unit staff to follow</li><li>Ensure frontline bargaining unit staff have appropriate training, mentoring and support to fulfill their roles in a safe and effective manner</li><li>Oversee and direct the day to day operations of the program and the work of bargaining unit staff </li><li>Address operational and/or performance management issues</li><li>Ensure the program fulfills its intended mandate and achieves established targets and outcomes</li></ul>As is expected of all leadership personnel at Cota, the Supervisor is to work within a continuous quality improvement framework, which reflects Cota's vision and mission of services, while promoting and maintaining positive relations with service users, Cota staff, partner agencies, funders and other stakeholders.About the TeamThe Supervisor, Registered Nurse is linked to Cota’s Assertive Housing First Team (AHFT), with a targeted focus on individuals residing in encampments in East Toronto. The Housing First for Encampments (HF4E) branch of AHFT, provides targeted, assertive outreach supports specifically to 40 individuals currently residing in encampments in East Toronto. HF4E is a City of Toronto funded research project, in collaboration with CAMH, LOFT and Na-Me-Res.The Assertive Housing First Team (AHFT) utilizes an interdisciplinary team model and a Housing First approach to support individuals who are homeless and living with mental health challenges.&nbsp; AHFT is an interdisciplinary team comprised of Case Managers who have expertise in Mental Health, Addictions and Nursing, and Peer Support Specialist.Primary Responsibilities:The Supervisor’s primary duties may involve, but not necessarily be limited to:Operational Support:<ul><li>Working collaboratively with the Manager, the Supervisor contributes to the development of the program’s operational protocols and procedures</li><li>The Supervisor is expected to assume overall operational oversight of the program during their assigned hours/shifts, when the Manager is not present</li><li>Assumes responsibility for ensuring that any emergency/crisis situations that may arise during their assigned hours/shifts are effectively addressed, while making every effort to safeguard the safety of service users and staff in the process</li><li>Coordinates the submission of requisitions and/or work orders for program supplies and, as needed, repairs to program equipment/facilities, if applicable to the program</li><li>Participates, coordinates and leads team meetings and/or task forces as required</li><li>Participates and assists in investigations relating to incidents, occurrences, deficiencies noted in quality assurance reports, and/or compliance breaches/violations&nbsp; </li><li>Assists the Manager, as required, with daily shift planning meetings</li></ul>People Management:<ul><li>Assumes primary responsibility for the day to day performance management of all bargaining unit staff working on the shifts corresponding to the Supervisor’s assigned hours/shifts </li><li>Assumes primary responsibility for leading the annual performance appraisal process for the full-time bargaining unit staff who work on shifts corresponding to the Supervisor’s assigned hours/shifts, and may also lead the annual performance appraisal process of some part-time and/or casual bargaining unit staff, as may be requested by the Manager, if applicable</li><li>Responsible for the clinical supervision of bargaining unit RN and RPN’s on the team, if applicable</li></ul>In collaboration with the Manager:<ul><li>Ensures all staff are trained in standard administrative practices, program protocols, safety&nbsp; procedures and applicable policies during orientation and ongoing</li><li>Directs, supervises, supports, mentors and coaches the work of bargaining of bargaining unit staff, while adhering to the terms of the Collective Agreement in doing so and,&nbsp;organizes and coordinates staff schedule(s) including support with payroll administration and attendance management as required</li><li>Adheres to terms and conditions of the Collective Agreement</li></ul>Clinical Support&nbsp;In collaboration with, or as may be directed by the Manager, the Supervisor may be responsible for providing clinical support in areas such as, but not necessarily limited to:&nbsp;<ul><li>Supporting staff in the community (e.g. encampments), if applicable to the program</li><li>Supporting staff to facilitate and conduct case conferences and coordinated care plans for specific service users</li><li>Ensuring staff complete applicable clinical assessments, safety plans and service plans with/for service users</li><li>Ensuring each service user’s electronic health record entries and required data entries are accurate and entered in a timely manner</li><li>Reviewing intakes for eligibility</li><li>Reviewing all service user discharge documentation prior to forwarding to Health Records</li><li>Supporting staff in their ability to plan, coordinate, deliver psychoeducational and/or social group activities (including behavioral therapy/addictions/harm reduction), on-site programming and community development, if applicable to the program&nbsp; </li><li>Ensuring that the program offers opportunities for family engagement in service user goal planning processes, if the service user wishes and consents, if applicable to the program.</li></ul>&nbsp;Other Responsibilities:&nbsp;&nbsp;<ul><li>May be assigned as lead to relevant Community of Practice</li><li>Responsible for oversight of the medication program</li><li>Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices, including IPAC procedures </li><li>Adheres to all applicable legislation, in particular, the Ontario Human Rights Code</li><li>Complies with all Health and Safety policies and procedures to ensure the protection of workers and service users and that health and safety concerns or incidents are responded to promptly</li><li>Provides strong leadership as part of Cota’s Clinical Leadership Team (CLT), participates in Cota’s Leadership Forum and ad hoc committees as required</li><li>Works cooperatively, respectfully and constructively with service users, team members, management, other service providers, and external stakeholders</li><li>Ensures that confidentiality of service users, employees and Cota information is maintained at all times</li><li>Undertakes other related and/or delegated duties, as assigned</li></ul>Qualifications:&nbsp;Education:<ul><li>Must be a Registered Nurse and have Current General Class (Practicing) Registration with the College of Nurses of Ontario</li></ul>Experience:<ul><li>Experience working in a unionized environment is an asset</li><li>Experience working in healthcare, not for profit and/or social services organizations</li><li>Knowledge and experience supporting people with challenges related to mental health, substance use, acquired brain injury, with possible co-occurring diagnoses/health complexities&nbsp;&nbsp;</li></ul>Knowledge &amp; Skills:<ul><li>Service user centric approach to service delivery</li><li>Ability to train, lead, motivate, coach, and develop individuals and teams</li><li>Calm, able to work under pressure and thrive in a dynamic clinical environment</li><li>Effective organizational and time management skills</li><li>Excellent team player</li><li>Ability to manage conflict, supervise and provide direction as required</li><li>Sound Judgment</li><li>Integrity</li><li>Attention to detail</li><li>Competent in computer operating skills including Electronic Health Records • Fine-tuned interpersonal, organizational and communications skills</li><li>Strong leadership, management and supervision skills </li><li>Excellent interpersonal, communication, and conflict resolution skills</li><li>Sound knowledge of clinical issues relating to the target population being served within the program</li><li>Knowledge of Recovery Oriented and service user and family-centered care, harm reduction and anti-racism anti oppression practices</li><li>Knowledge of Electronic Health Record management, , OCAN and OPOC reporting</li><li>Demonstrated understanding, sensitivity to and awareness of issues relating to diversity and cultural competency&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li></ul>Other:<ul><li>Vary depending on the program; posting will reflect specific schedule</li><li>Flexibility to vary 'regular' work pattern to suit the needs of the program, which may include evenings or weekends, if required or directed by Manager</li></ul>Application Details:Please complete the application below before October&nbsp; 13, 2025 at 4:00pm.Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.Additional Information:Interview Process:&nbsp;Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.Screening Process:&nbsp;Please note that Cota uses AI to screen potential applicants for all roles.We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.&nbsp;Thank you, Cota's HR Department.&nbsp;__________________________________________________________________Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact <a href="mailto:hr_recruitment@cotainspires.ca" target="_blank">hr_recruitment@cotainspires.ca</a>

Cota

Supervisor, Registered Nurse

About The Career FoundationThe Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program and Role Description:&nbsp;The Career Foundation’s Completing the Circle (CTC) program is a youth employment and skills development project funded by Canada’s Youth Employment and Skills Strategy (YESS). Our CTC program provides individualized support to youth with barriers to employment. Through the program, youth participants are empowered to find employment and are equipped with tools, support, new skills, and confidence to start and maintain employment.In the position of Job Developer, you will be an essential member of the team responsible for promoting the program to employers across various industries to secure appropriate job placement opportunities for youth participants. This will be achieved by leveraging effective outreach activities, including networking events, cold calls, and community engagement, with the goal of developing strong employer relationships. You will conduct onsite workplace assessments, negotiate and administer subsidy agreements, and fulfill other essential deliverables to ensure successful outcomes, including coaching and preparing youth participants for job search success. You will be responsible for achieving individual targets assigned to you that contribute to the team’s collective ability to meet all contractual obligations with the program’s funder.Position Type:Full-time (37.5 hours per week) one-year contract with excellent potential to lead to permanent.Base Location and Travel Requirements:This opportunity is based at our York office, located near Weston Road and Lawrence Avenue West, and requires frequent travel within all communities served by our CTC program, including York, Peel, and Hamilton, to meet the core job development and outreach deliverables of the position. The role also requires regular onsite work from our Hamilton office, where the program also officially operates.The successful candidate should possess a valid Ontario G driver’s licence and a reliable vehicle to fulfill the core deliverables that require frequent local travel across the GTHA. The position also permits periodic work-from-home days on a rotational basis, contingent on program needs, operational requirements, and performance. The hybrid schedule requires a private, dedicated work-from-home space with reliable high-speed internet. A company laptop, cell phone, and other equipment will be provided.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start:As soon as possibleReporting to:&nbsp;Program Manager<h3>Responsibilities include:</h3>Job Development, Retention, and Participant Coaching<ul><li>Places youth participants into employment opportunities through successful employer outreach and job development initiatives, ensuring that individual milestone targets are achieved.</li><li>Ensures that the program’s employer database offers a range of diverse employment opportunities for youth participants.</li><li>Supports youth participants in targeting the most suitable employment based on their experience, education, and existing labour market factors.</li><li>Plans and delivers cold calling and job search workshops for youth participants.</li><li>Prepares youth participants for position-specific interviews and conducts mock interviews as needed.</li><li>Provides job coaching to youth participants, including pre-employment and on-the-job support.</li><li>Takes youth participants shopping for work and interview clothing.</li><li>Monitors youth participants during their job placements, mediates issues that arise with employers as needed, and maintains up-to-date case notes.</li><li>Regularly monitors personal performance against program targets to ensure the achievement of expected results.</li><li>Utilizes digital systems and technologies provided by The Career Foundation to further support youth participants in achieving successful outcomes.</li><li>Performs other relevant duties as assigned.</li></ul>Administration of Participant and Employer Support Claims<ul><li>Communicates and collects all required documentation for eligible participant and employer claims, including pay stubs.</li><li>Conducts follow-ups with participants and employers to receive any outstanding documentation and confirm receipt of payments.</li><li>Organizes efforts to ensure that youth participants receive program support funds securely and maintains accurate and up-to-date documentation of all participant support expenditures.</li><li>Prepares documentation to process and reconcile payments of claims that have been approved by the Program Manager.</li><li>Assists with internal file audits to ensure all financial incentive information is complete and documented before files are closed.</li><li>Performs other relevant duties as needed.</li></ul>Case Management and Documentation<ul><li>Case manages and maintains thorough documentation of assigned participant files, records of service, and progress in online data reporting systems, ensuring that participant and employer files are up-to-date, accurately reflect service records, and are prepared for file audits.</li><li>Supports the Program Manager with documenting standout participant success stories as needed.</li><li>Performs other relevant duties as needed.</li></ul><h3>Qualifications/ Skills Required:</h3><ul><li>Post-secondary degree or diploma in marketing, business, or human/social services is highly preferred, or an equivalent combination of education and experience is required.</li><li>Minimum of two years of direct experience in job development, community outreach, job coaching, sales, or business development, or other experience that is directly transferable to the responsibilities of the position is required.</li><li>Valid Ontario G driver’s licence and reliable vehicle to conduct essential work-related travel within the GTHA to effectively meet the core outreach and placement requirements of the position.</li><li>Experience working with youth in an employment services capacity is considered a strong asset.</li><li>Exceptional relationship-building skills with a proven ability to develop rapport with people from all stakeholder groups.</li><li>Proven track record in a results-driven environment with experience meeting assigned targets.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with youth of various experiences, needs, and abilities.</li><li>Excellent verbal and written English communication skills. Bilingualism is considered an asset.</li><li>Professional and courteous approach to client service, with a high level of respect for the diversity of the people served.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>High ethics and confidentiality standards, with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.</li><li>Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.</li><li>Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Office 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies.</li><li>Willingness to occasionally work outside of normal business hours when needed to meet the needs of clients and the program.</li><li>Dedicated work ethic with demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li></ul><h3>The Career Foundation’s Commitment:</h3>The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

The Career Foundation

Job Developer

​DATE:&nbsp;October 3, 2025​LOCATION:&nbsp; Toronto, ON - WTSS, Hub and Spoke&nbsp;&nbsp;COMPENSATION: $55,239 - $67,560 Annually Prorated&nbsp;LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.&nbsp;To help fulfill its mission, LOFT is hiring a Full-time Permanent Case Manager.Job Summary:&nbsp;As a Case Manager you will work independently and as part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues who live in a scattered program residential units to various community services. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment.&nbsp; Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.&nbsp;What You Will Do:Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;&nbsp;Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.&nbsp;Provide crisis intervention/management and assist in the development of crisis plans with clients;Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organizationMediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.Provide 24 hour crisis support to program on a rotational basis through a pager or similar system;Assist in the preparing units for occupancy that may include moving furniture.What You Bring:&nbsp;Must HavesThe position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.&nbsp;An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.&nbsp;Knowledge of local community agencies and other professional services available for the client group is essential.&nbsp;Experience in working as part of a team of professionals.&nbsp;Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel throughout the CLHIN.Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.&nbsp;Good intake assessment, crisis intervention, advocacy and problem solving skills.&nbsp;Computer literacy sufficient to produce and maintain files, records or statistical information.Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.Nice-to-HavesUnderstanding of cultural competency and anti-oppression frameworkReflective of a multi-barriered group, as serviced by the program, a strong assetWork EnvironmentRequired to be on after-hours on call, on a rotating schedule.Frequent travel to Program Sites.Ability to clean and prepare units for occupancy which may include moving furniture.Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to second hand smoke while performing their job duties.What We OfferA comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disabilityDefined Benefits Pensions Plan24/7 Employee Assistance ProgramE-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionTuition reimbursement programMaternity-leave and Parental leave top up programOur Commitment to Diversity and Inclusion&nbsp;LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp;CLOSING DATE: October 17, 2025​

45 Case Management Jobs in Ontario