Client Care Support Specialist

Job description:

Client and Family-Centered Care is at the heart of everything we do at Lumacare. We believe that Person and Family-Centered Care is based on a philosophy of care, treatment, and support that empowers clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in leadership, or in a support position, each team member must be passionate about promoting and protecting Person and Family-Centered Care.

The Client Care Support Specialist will be responsible for providing ongoing case management and support to clients/caregivers of Assisted Living Services (ALS), Enhanced Assisted Living Services (EALS), Community Support Services (CSS), and Adult Day Program (ADP). Complete the assessment and care planning for each client on assigned caseload. Screen for social determinants of health and coordinating interventions, promoting equity and culturally safe practices. Assist with scheduling and planning of support services, as well as connecting clients to external resources, as appropriate. Collaborate with healthcare and community partners and represents the agency externally at planning meetings. Support the delivery of safe and effective services which meet client care needs, agency contractual and quality improvement obligations as per the Accreditation Canada standards.

Care Navigation Highlights:

Client and Family-Centered Care Delivery

• Review client referrals and assess eligibility based on program criteria.
• Conduct comprehensive onboarding assessments and ensure client needs are met.
• Screen for social determinants of health and coordinate interventions to address identified needs.
• Provide on-going case management to clients/caregivers.
• Foster a supportive relationship with clients and caregivers, empowering them to take an active role in care.

Quality Improvement & Safety

• Complete InterRAI CHA assessments upon admission and annually.
• Conduct care coordination every six months or as required.
• Adjust care plans based on feedback and data to ensure optimal support.
• Contribute to quality improvement efforts by sharing client feedback, identifying service gaps, and proposing solutions.

Collaboration & Communication

• Maintain accurate and timely documentation to support service delivery.
• Collaborate with Service Coordinators to ensure the appropriate scheduling of personal support services.
• Assist clients in connecting to external resources.
• Promote a collaborative work environment and support team-building activities.

Outreach & Partnership

• Conduct outreach to engage clients and connect them with relevant programs and services.
• Promote equity and culturally safe practices in all client interactions, especially with marginalized populations.

Administration and Other Tasks

• Participate in internal and external committees/meetings and training sessions.
• Observe and enforce safety, quality, and environmental standards.
• Provide after-hours support as needed, and travel between client sites, meetings, and outreach events.

Position Requirements:

• A background in the health care field, preferably within the Community Support Sector, is required.
• At least two years of relevant experience, including one year of case management, or equivalent experience is needed.
• Education in Social Service Work (SSW), Social Work (SW), Psychology, or Sociology is preferred. Familiarity with the Community Support Services (CSS) sector and related agencies is an asset.
• Have experience working with the frail and elderly population, and knowledge of community resources including funding sources.
• Proven ability to manage cases, including client assessment, service coordination, care planning, implementation, and ongoing evaluation.
• Understand in-home health care issues, and familiarity with the Assisted Living Services for High Risk Seniors Policy.
• Have excellent computer skills with proficiency in MS Word, Outlook and Power Point; knowledge of RAI-CHA is an asset.
• Must have own vehicle for work-related travel.
• Valid Vulnerable Police Record check completed within last 12 months.
• Current CPR/First Aid Certification.
• Fluency in other language(s) is an asset.
• Mandatory COVID-19 vaccination required.

Does this sound like what you’ve been looking for? Apply today!

Lumacare is a fully accredited agency committed to equity in employment. Our goal is a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, and persons with disabilities, aboriginal persons and people who identify themselves as 2SLGBTQI+. We seek to attract and retain individuals who will work together to create and sustain a vibrant, healthy, safe and caring community.

Notice to Candidates – you will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Lumacare will provide accommodation, accessible formats, and communication supports for the interview upon request.