Intake Coordinator (English/French Bilingual) (part-time)

Get to Know Us:

Family Councils Ontario works with long-term care home residents' families, Family Councils, and home staff across Ontario to enable them to cultivate positive relationships, build effective Family Councils, and improve the long-term care experience. Our mission is to lead and support families in improving quality of life in long-term care. Through collaboration with families, care home staff, and sector partners, we aim to create a safe, vibrant, inclusive, and respected long-term care system.

As a registered charitable nonprofit funded by the Ontario Ministry of Long-Term Care, we support Family Councils through direct consultation, education, training, and resource development. From hosting workshops to producing educational content, we are committed to strengthening the voice of families in long-term care.

To help make this possible, we are seeking an Intake Coordinator (English/French Bilingual).

The Role:

As the Intake Coordinator, you will be the first point of contact for individuals seeking support from Family Councils Ontario. You will assess client needs, coordinate service referrals, and ensure timely, compassionate, and culturally sensitive responses.

Key responsibilities include:

• Responding to phone and email inquiries and conducting intake interviews
• Assessing clients’ eligibility and needs to connect them to FCO services
• Scheduling consultations, workshops, and presentations
• Maintaining accurate client records using FCO systems (HubSpot CRM)
• Tracking intake metrics and client satisfaction feedback
• Collaborating with the Outreach, Education, and Communications teams
• Recommending process improvements and participating in team meetings

Key Qualifications:

The ideal candidate will have post-secondary education in social work, community development, or a related field, and at least two years of experience in client intake or service navigation. You should have excellent interpersonal, organizational, and communication skills, as well as a compassionate and client-focused approach.

Proficiency in both English and French (written and oral) is required. Experience with CRM systems and the long-term care or nonprofit sector is an asset. A strong understanding of cultural competence and the ability to work independently in a remote environment are essential.

Position Details:

Salary is: $35,000 annually

Benefits: Participation in the OPTrust Select pension plan (3% matched contributions) is optional. Health and dental benefits.

Typical weekly hours are: 14 hours

Availability: Must be available to work 14 hours within FCO’s standard hours of work: Monday-Thursday 9 AM-5 PM, with e.g., occasional overtime, travel, or evening and weekend commitments.

Our Hiring Process:

Our hiring process typically includes three stages:

• First-round interview – We’ll share the questions with you in advance, so you have time to prepare.
• Second-round interview – You’ll present examples of your past work and/or walk us through a scenario we’ll provide ahead of time.
• Team meet-and-greet – A chance to connect with more of the FCO team to get a sense of culture and fit on both sides.

To Apply:

To apply for this position, apply via the “Apply” button in this job posting. Please submit a resume, cover letter, and link to your portfolio. Applications will be accepted until October 12, 2025.

Interviews will be conducted on a rolling basis as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted.

FCO is committed to putting people at the centre of everything we do. We do not use AI to screen or review resumes of eligible candidates.

Family Councils Ontario is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community. We will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.