Outreach Coordinator (Southwestern Ontario)

JOB POSTING

OUTREACH COORDINATOR, SOUTHWESTERN ONTARIO
FULL-TIME

APPLICATION DEADLINE: 12/OCT/1985

Get to Know Us:

Family Councils Ontario (FCO) works with long-term care home residents' families, Family Councils, and home staff across Ontario to enable them to cultivate positive relationships, build effective Family Councils, and improve the long-term care experience. Our mission is to lead and support families in improving quality of life in long-term care. Through collaboration with families, care home staff, and sector partners, we aim to create a safe, vibrant, inclusive, and respected long-term care system.

As a registered charitable nonprofit funded by the Ontario Ministry of Long-Term Care, we support Family Councils through direct consultation, education, training, and resource development. From hosting workshops to producing educational content, we are committed to strengthening the voice of families in long-term care.

To support this mission, we are seeking an Outreach Coordinator located in Southwestern Ontario.

The Role:

As Outreach Coordinator, you’ll be the first point of contact for many families and council members. You’ll support them through outreach, education, and personalized consultations—helping councils grow, solve problems, and strengthen their relationships with long-term care homes. This role is ideal for someone passionate about community engagement, adult learning, and strengthening families' voices in long-term care.

This position is specific to the Southwestern Ontario region.

Key responsibilities include:

• In-person presentations, consultations, workshops, coaching, and conflict resolution at sites within Southwestern Ontario (London, Sarnia, Windsor, Kitchener-Waterloo-Guelph and surrounding areas)
• Serve as a main point of contact for families and council members via phone, email, and online platforms
• Lead outreach efforts to raise awareness of Family Councils and promote FCO programs and services
• Support the development and sustainability of new and existing Family Councils
• Distribute educational materials including handbooks, factsheets, and digital content
• Provide consultations to council members and staff to support problem-solving, relationship-building, and council development
• Facilitate workshops and presentations to build skills and knowledge among council members and long-term care staff
• Deliver virtual and in-person presentations, webinars, and attend community events
• Develop and maintain strong relationships with long-term care home staff and leadership
• Identify and support opportunities for collaboration between homes and Family Councils
• Track outreach activities, inquiries, and impact metrics
• Prepare regular reports and contribute insights to support continuous improvement
• Work closely with the Programs Director and Communications Manager to align outreach efforts with organizational goals
• Contribute to team planning and share feedback from the field to inform strategy

Qualifications

• Post-secondary education in Community Development, Communications, Gerontology, Social Work, or a related field
• Minimum 2 years’ experience in outreach, stakeholder engagement, or client support—ideally in a non-profit or health care setting
• Excellent communication skills, both verbal and written; French/English bilingualism is an asset
• Strong organizational and time-management skills
• Tech-savvy and comfortable with CRMs, MS Office, Zoom, and social media platforms
• Comfortable working evenings and flexible hours

Preferred Skills & Attributes

• Demonstrated experience working with culturally diverse communities
• Empathetic and solutions-oriented approach to supporting families
• Confident public speaker and facilitator
• Self-motivated and able to thrive in a remote, team-based environment
• Passionate about improving long-term care and empowering families
• French proficiency desired

Position Details:

Salary is: $60,000 annually.

Benefits: Participation in the OPTrust Select pension plan (3% matched contributions). Health and dental benefits.

Typical weekly hours are Monday-Thursday 9 AM-5 PM. Flexible hours are available.

Availability: Must be available to work Monday-Thursday 9 AM-5 PM with occasional overtime, travel, or evening commitments.

Our Hiring Process:

Our hiring process typically includes three stages:

• First-round interview – We’ll share the questions with you in advance, so you have time to prepare.
• Second-round interview – You’ll present examples of your past work and/or walk us through a scenario we’ll provide ahead of time.
• Team meet-and-greet – A chance to connect with more of the FCO team to get a sense of culture and fit on both sides.

FCO is committed to putting people at the centre of everything we do. We do not use AI to screen or review resumes of eligible candidates.

To Apply:

To apply for this position, apply via the “Apply” button in this job posting. Applications will be accepted until October 12, 2025. Interviews will be conducted on a rolling basis as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted.

Family Councils Ontario is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community. We will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.

Thank you for your interest.