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Position:Supporter Care Representative (Bilingual EN/FR)Reports to:Supporter Care SupervisorPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeSupporter Care Representatives are Subject-Matter-Experts in the various giving-opportunities available to our supporters, and importantly, in the handling of all donor queries and account maintenance requests. As such, their primary role is to deepen relationships with our existing donors, and to foster strong connections with new supporters. They are excellent at offering saving cancelation opportunities, upsell, cross selling and further engagement through telemarketing campaigns. With each point of contact, whether by phone, email, chat, social media, or letter, they are committed to providing our supporters with outstanding, positive experiences, an abiding sense of our mission’s work, and the affirmation of their personal support, as highly valued partners with World Vision Canada. The Supporter Care Representative is resourceful, being able to troubleshoot online issues our donors may encounter and is adept at helping supporters navigate World Vision’s website and My World Vision accounts, as well as other related applications. Always the professional communicator, the Supporter Care Representative thrives on having challenging, yet rewardingconversations with our supporters, some of whom may have complicated questions or escalated concerns. Language Requirements: For bilingual representative roles, this is a fully bilingual position in English and French. There is no predetermined or guaranteed proportion of time allocated to working in English, French, or any additional language. Language use will be driven by business needs, and the successful candidate must demonstrate fluency and flexibility in all required languages, as assignments and priorities may shift accordingly.Responsibilities<ul><li>Strengthens and affirms new supporters’ partnerships, AND carefully stewards existing supporters’ relationships through meaningful, efficient and satisfying conversations. This satisfaction is ensured by:<ul><li>edication to first-call-resolution through the careful, accurate and effective handling of all donor concerns, requests, accounts and transactions, thereby earning our supporters’ trust. </li><li>Conveying empathetic responses to supporters dealing with challenges of any kind, </li><li>Inspiring deepened levels of supporter engagement through the promotion of exciting monthly opportunities, as is suitable for each individual supporter.</li></ul></li></ul> <ul><li>Personally, commits to the highest degree of professionalism as a representative of World Vision Canada, across all communication channels, resulting in a body of work that is motivating to others, challenges their own status-quo, and is overall, consistent, accurate and trustworthy.&nbsp; This includes work conducted by phone, email, letters, web chats or social media.</li><li>As a World Vision Representative, we partner with our supporters for when they are in need of prayer support. This may require the opportunity to pass along their prayer request as well as praying in the moment with the donor to support them in their situation and time of need.&nbsp;&nbsp; </li><li>This role requires strong telemarketing skills, including clear communication, active listening, and the ability to build rapport quickly over the phone. The position involves making outbound calls to our current contributors to share updates, express appreciation, and invite continued or increased support. &nbsp;Confidence, professionalism, and a warm, engaging phone presence are essential.&nbsp;</li></ul>Retention <ul><li>Focuses on applying consistent and intentional effort to reduce sponsorship cancellation rates month over month, when personally connecting with sponsors by phone, chat or email and employs a variety of retention techniques best suited to donor situation, for example:</li><li>Continuation of sponsorship at a later date by offering a pause or reducing the rate for a time period.</li><li>Retention of at least one of multi-sponsorships, or the</li><li>Step-down to another monthly donation plan such as Village2Village or Raw Hope or any other offer we have. </li><li>Conducts crucial conversations with sponsors and donors, to resolve escalated issues to their satisfaction, such that our supporters willingly choose to remain in partnership with World Vision and its programs, for example:</li><li>Achieves first and best possible call resolution to secure supporter satisfaction, increased faith in our organization, and our donors’ long-term partnership with World Vision Canada.</li><li>Telemarketing campaigns – Reach out to current supporters to offer further engagement and participation with World Vision. </li></ul>Business Effectiveness and Efficiency<ul><li>Exercises generous hospitality when interacting with colleagues providing SME and sharing best practices</li><li>Diligently adheres to scheduled shift times and break times, to ensure the contact center continues to run smoothly without interruption.</li><li>Proficient and daily use of technology including customer relationship management tools such as CRM, the telephony platform: Talk desk, Horizon, Microsoft Office and My World Vision.</li><li>Meets or exceeds the established performance goals as noted in Performance Metrics. </li></ul>Team Productivity &amp; Performance<ul><li>Maximizes personal effort required to help the Contact Center achieve its SLA daily, by efficiently handling assigned work, to meet or exceed the expected hourly rate of achievement, as outlined in in the Performance Metrics.</li><li>Inspires increased donor engagement on all appropriate interactions, through the promotion of our monthly Extra Blessing upselling offers and selected WVC products.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li></ul>Qualifications<ul><li>College Diploma or 3 years relevant, Customer Service experience preferred</li><li>Exceptional written and oral communication</li><li>Demonstrated exceptional performance and experience in inbound/outbound interactions – telephone, email, letters, social media and chats.</li><li>Proficient in website navigation and troubleshooting with donors over the phone, email, web chat and social media.</li><li>Discerning in understanding and distinguishing between the different written tones of emails, letters, web chats and social media.</li><li>Thrives well under pressure.</li><li>Demonstrates a personal commitment to the work of World vision Canada.</li><li>Readily provides prayer support, when appropriate.</li><li>Personable, flexible, approachable and coachable.</li><li>Emotionally mature in taking full ownership of individual performance and professional behavior, being keenly self-aware.</li><li>Exemplifies Christ-centered behavior towards others and inspires such character in others.</li><li>Collaborative, thoughtful, ever-learning, and contributes to a spirit of innovation and creativity.</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li></ul><ul><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li></ul><ul><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards. </li><li>We are Canada’s largest development, relief, and advocacy non-profit organization. </li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJobFamilyDonor/Supporter ServicesJobFunctionIndividual ContributorPayTypeSalaryEmploymentIndicatorFully Remote

Supporter Care Representative (Bilingual EN/FR)

Who are we at the core:Look Good Feel Better is a national charity dedicated to empowering people facing all cancers through knowledge, support and confidence. Our core workshop, available through more than 80 cancer centres across Canada (and online) helps individuals safely manage the appearance-related effects of cancer and its treatment so they can feel more like themselves again.Powered by over 1,000 dedicated volunteers delivering compassionate care and expertise, we are a trusted voice in self-care, emotional well-being, and community connection.About the Role:We are currently recruiting passionate volunteers across Canada to lead the Wigs &amp; Hair Alternative portion of our in-person workshops for people facing cancer.For more than 30 years, these workshops have helped people manage the appearance-related effects of cancer treatment. Hair Alternative Specialists guide participants through choosing and caring for wigs, exploring scarf-tying techniques, hat options, and navigating hair loss and regrowth. Volunteers may also demonstrate with a model, showcasing different types and styles.These sessions provide more than practical advice — they create a rare opportunity for fun, confidence, and connection during a vulnerable time.Who we're looking for:We’re seeking professionals who are not only skilled in wigs and hair alternatives, but who also bring compassion, empathy, and clear, gentle communication to every session. Volunteers may join us with formal training or industry experience, or, if new to this area, by completing a training course to gain the necessary skills. Either way, you’ll be equipped to make a meaningful difference in the lives of people navigating cancer treatment. &nbsp;Requirements:<ul><li>Trained as a wig &amp; hair alternative specialist, experience working with wigs, or are eager to complete training to gain this specialization</li><li>Comfortable supporting individuals undergoing cancer treatment through both one-on-one and group facilitation</li><li>Confident demonstrating diverse wigs and scarves on a participant, using the Hair Alternatives Kit and a cap for hygienic purposes.</li><li>Brings a warm, empathetic and inclusive approach to create a welcoming, supportive environment for all</li><li>Committed to attending workshops regularly, collaborating with your local team, and supporting a cohesive and respectful volunteer experience.</li></ul>Time Commitment:Volunteers must be available once a month for 3 to 3.5 hours at a set day, date, and time. Specific schedules vary by location. <a href="https://lgfb.ca/en/get-involved/volun/" target="_blank">Visit our website</a> to explore the workshop schedule for your area.The onboarding process can take up to 6–8 weeks and may include site-specific volunteer training, screening requirements, and any necessary inoculations required by the host facility.Join a dedicated community of volunteers—many with over 20 years of commitment—where you’ll empower people facing cancer, make a real and lasting difference, and grow both personally and professionally. Become part of something meaningful that truly changes lives.

Look Good Feel Better

Wig & Hair Alternative Specialist

THE ORGANIZATION:&nbsp; &nbsp;CENTRAL VANCOUVER ISLAND MULTICULTURAL SOCIETY&nbsp;Established in 1979 with a mandate of providing immigrants with equitable, inclusive settlement and integration services, the Central Vancouver Island Multicultural Society (“CVIMS”) is a progressive, non-profit, community-based, and values-driven organization. Providing assistance in locating subsidized housing, accommodation supplements, language training and interpretation services, and a variety of employment and social assurance programs, CVIMS is dedicated to the advancement of immigrant settlement and offers clients a holistic approach to integration as well as opportunities for collaboration with community, industry, and government.CVIMS has expanded substantially over the past forty years, growing from a small grassroots volunteer group to a progressive, apolitical charity dedicated to the ethical advancement of immigrant settlement and fostering of awareness and pride in cultural identity and diversity. Renowned for its innovative approach to cross-cultural community integration and accessibility, CVIMS serves approximately 1,600 people a year by providing English language classes, employment and direct settlement assistance, as well as other related services such as daycare, Home Instruction for Parents of Preschool Youngsters (HIPPY), and school registration.Vision: CVIMS ensures that immigrants and diverse peoples flourish in their community.&nbsp;CVIMS Mission Statement: We are leaders in providing services to the community, with a focus on newcomers. We are committed to promoting the values of equity, diversity, inclusion, and respect for all peoples.To learn more, please visit CVIMS’s&nbsp;<a href="https://www.cvims.org/" target="_blank">website</a>.THE OPPORTUNITY:&nbsp; &nbsp; EXECUTIVE DIRECTORThe Executive Director is a solutions-focused, strategic leader who serves as the public face of the organization and is responsible for promoting CVIMS to donors, volunteers, stakeholders, and the public at large. Reporting to the Board of Directors, the Executive Director provides overall direction and leadership to the organization and ensures the programs and services offered by the organization contribute to the organization's mission and reflect its priorities.The Executive Director will ensure that the programs and services offered and provided by the organization maintain CVIMS’s defining passion for its staff, clients, volunteers, members, and community partners. The Executive Director will continue to set standards for organizational conduct, achieving the goals and priorities established by the Board of Directors, and contribute to continuous improvement of programs and services to ensure CVIMS’s ability to optimally serve and protect the interests of immigrants and diverse cultures.With a growing demand for services, the Executive Director must continue to develop the CVIMS team to ensure the exceptional services offered to newcomers to Canada continues indefinitely. In a post-pandemic era, it will be important for the Executive Director to assess current programs and services offered to ensure they remain contemporary and relevant. The delivery method of services will also be an important consideration post–COVID and delivering in a virtual or hybrid manner may be essential. CVIMS is also eager to raise its profile and awareness in the community, ensuring people who require services know how and where to access them. As with many not-for-profit organizations, securing stable and reliable long-term funding is critical. CVIMS may wish to diversify its funding sources by offering additional services and/or creating unique partnerships.The Executive Director (the "ED") will be responsible for the successful leadership and day to day management of the operations of CVIMS in accordance with its strategic direction set by the Board of Directors (the "BOD"). The ED shall report to the BOD and have their performance evaluated by the BOD, based on goals, objectives and priorities as established by the BOD on an annual basis. Performance evaluation should be no less frequently than on an annual basis.Under the general direction and in consultation with the BOD, the ED shall be responsible for including, but not limited to, the following specific roles and responsibilities:Primary Duties and ResponsibilitiesVision and Strategic Management:<ul><li>Facilitate short and long-term strategic planning in consultation with BOD and staff.</li><li>Create and communicate a vision for the development of CVIMS including social enterprise activities.</li><li>Develop, implement and assess effectiveness of CVIMS strategy and business plans.</li><li>Develop and promote a social enterprise environment that fosters new ideas and a culture of innovation and diversity.</li><li>Build and maintain high-level partnerships across government, corporate, and nonprofit sectors, and engage in advocacy to influence policies and practices that advance CVIMS’ mission.</li></ul>General Management:<ul><li>Provide executive leadership to CVIMS and deliver the results targeted in CVIMS strategy and business plans;</li><li>Establish and maintain internal processes, procedures, and culture, and set a high standard of integrity throughout CVIMS;</li><li>Assess talent of existing program, operations and finance personnel and identify gaps and solutions for building an effective organization;</li><li>Responsible for CVIMS’s IT Management;</li><li>Prepare Grants and Proposal documentation;</li><li>Implement strategies and structures to recruit and retain highly productive employees;</li><li>Coach, mentor and encourage team development.</li></ul>Business Development and Finance:<ul><li>Define a clear vision and strategy for ensuring the long-term financial sustainability of CVIMS and deliver the results targeted in CVIMS strategy and business plans.</li><li>Lead fundraising initiatives, including cultivating and stewarding donor relationships, securing grants and sponsorships, and developing sustainable funding strategies to support CVIMS’s programs and services.</li><li>Build a structure to identify, prioritize and implement key revenue-generating initiatives.</li><li>Ensure that transparent financial reporting structures are developed and implemented;</li><li>Diversify financial streams;</li><li>Build an external-facing communications strategy to articulate the right message to the right stakeholders that will result in awareness, recognition and business development opportunities.</li></ul>Community Relations:<ul><li>Communicates with partner groups to keep them informed of the work of CVIMS’ achievements and to identify changes in the community served by CVIMS;</li><li>Establish good working relationships and collaborative arrangements with community groups, funders, politicians, and various other organizations to achieve the goals of CVIMS;</li><li>Serve as the official spokesperson and public face of CVIMS, representing the organization in media interviews, public speaking engagements, and advocacy forums to promote its mission and values.</li></ul>Risk Management:<ul><li>Identifies and evaluates the risks to CVIMS clients, staff, management, volunteers, property, finances, goodwill, and image and implements measures to control risks;</li><li>Ensures that the Board of Directors and CVIMS carries appropriate and adequate insurance coverage and business licenses;</li><li>Ensure the Board of Directors and CVIMS understand the terms, conditions and limitations of insurance coverage;</li><li>Manage legal matters affecting CVIMS, including responding to human rights complaints, liaising with legal counsel, ensuring compliance with employment and nonprofit legislation, and mitigating legal risks.</li></ul>Board Collaboration:<ul><li>Participates with the Board in developing a vision and strategic plan to guide the organization;</li><li>Acts as a professional advisor to the Board on all aspects of the organization's activities;</li><li>Provides support for the Board to ensure effective governance and informed decision-making.</li></ul>THE PERSONKnowledge, Skills, and Abilities:The ideal candidate will possess the following qualifications and experience:<ul><li>University degree or equivalent combination of training and experience;</li><li>Knowledge of leadership and management principles as they relate to non-profit/ voluntary organizations;</li><li>Knowledge of federal and provincial legislation applicable to voluntary sector organizations, including: employment standards, human rights, occupational health and safety, charities, taxation, CPP, EI, etc.;</li><li>Knowledge of current community challenges and opportunities relating to the mission of the organization;</li><li>Knowledge of human resources management and experience in policy development;</li><li>Knowledge of financial management with an understanding of budgeting, forecasting, and analysis;</li><li>Knowledge of contract administration and negotiating large agreements and amendments;</li><li>A demonstrated ability to seek and secure additional funding sources;</li><li>Experience in applying an equity and inclusion lens to organizational leadership and decision-making;</li><li>Experience in innovative programming and service delivery models including expertise in program monitoring and evaluation, costing and budgeting; and</li><li>Proficiency in the use of computers for: Word processing, Financial management, E-mail, and Internet.</li></ul>Competencies and Personal Characteristics:Leadership – Achieves desired organizational results by encouraging and supporting the contribution of others; a proactive and positive team player who acts with a sense of urgency and leads by example; sets and communicates clear goals.Accountable – Holds self and others accountable for responsibilities; focuses on results and measuring attainment of outcomes in a business focus.Strategic – Develops a plan in support of organizational strategic direction. Demonstrates an understanding of the link between one’s job responsibilities and organizational goals and needs, and acts with the broader goals in mind.Integrity and Honesty – Demonstrates a resolute commitment to and respect for the spirit behind the rules and core values of the organization, setting an example of professionalism and ethical propriety.Influential and Collaborative – Has an open and consistent approach to working with others and possesses strong interpersonal skills, with the ability to build relationships and develop/maintain partnerships, obtaining stakeholder agreement.Creativity and Innovation – Develops new insights into situations; questions conventional approaches; encourages new ideas; designs and implements new or cutting-edge programs/processes.Effective Working Relationships – Treats colleagues, and stakeholders with respect; resolves conflicts in a timely manner, negotiates effectively, and provides effective feedback to colleagues/employees.Communication – Clearly presents written and verbal information; writes with clarity and purpose; communicates effectively in both positive and negative circumstances; listens well.People Development – Fosters learning and development of others through coaching, managing performance and mentoring; has a genuine desire to develop others and help them succeed; formally and informally recognizes deserving staff and colleagues.Stakeholder Focused – Anticipates and attends to the needs of internal and external stakeholders of the organization; keeps the interests of stakeholders in the forefront.COMPENSATION:A competitive compensation package will be provided including an attractive base salary above $110,000 and excellent benefits. Further details will be discussed in a personal interview.To apply, please visit our&nbsp;<a href="https://leadersinternational.com/central-vancouver-island-multicultural-society-executive-director/" target="_blank">website</a>.FOR MORE INFORMATION, PLEASE CONTACT:Robin Noftall or Greg LongsterLEADERS INTERNATIONAL EXECUTIVE SEARCH#880—609 Granville StreetVancouver, BC V7Y 1G5Phone: (604) 688-8422Email:&nbsp;<a href="mailto:connect@leadersinternational.com" target="_blank">connect@leadersinternational.com</a>

Central Vancouver Island Multicultural Society

Executive Director

Are you passionate about history? Do you have 4 hours per week to spare? Then join our volunteer staff at the Vancouver Island Military Museum. The VIMM has been a volunteer-run organization since its beginning in 1986, dedicated to helping us preserve history and engage with the community. Currently, we are looking for Front of House volunteers to greet visitors, handle ticket sales, and guide the public around exhibits as needed. Every new volunteer will receive orientation and training. You do not need to be an expert in Military History. If you are interested in supporting the Vancouver Island Military Museum as a volunteer, please contact us with your questions and for more information.

Vancouver Island Military Museum

Front of House Volunteer

Canadian Foodgrains Bank is a partnership of 15 Canadian churches and church-based agencies working together to respond to global hunger. We are recruiting for an experienced Senior Public Engagement Officer (Church Engagement)&nbsp;to join our Resources and Public Engagement Team.&nbsp;This position will lead initiatives that engage Canadians, especially church communities, in learning, praying, advocating, and giving toward food justice and global food security. They will design and deliver experiential learning programs, host international visitors, and coordinate learning tours that deepen understanding and inspire action.The ideal candidate brings a strong foundation in adult education, international development, or a related field, along with practical experience in designing experiential learning and leading collaborative public engagement initiatives. They also have strong communication and facilitation skills, paired with creative use of digital tools that enable meaningful engagement that inspires action and reflection within church communities. A solid understanding of food security and humanitarian issues, familiarity with the Canadian church sector, and readiness to travel domestically and internationally (10–20%) are essential. Staff in this position must identify with and support our Christian mission and identity.This position is full-time permanent and is ideally based in Winnipeg, Manitoba, with a&nbsp;hybrid work option&nbsp;available. Candidates from other locations across Canada will be considered.&nbsp;A detailed job description and application information are available on our website at&nbsp;<a href="http://www.foodgrainsbank.ca" target="_blank">www.foodgrainsbank.ca</a>.The successful candidate will be asked to consent to a criminal record check.At the Foodgrains Bank we believe that a diverse, equitable and inclusive workplace makes us a more relevant and effective organization and reflects our belief that all people are created equal and have a role to play in the mission of ending global hunger. We welcome applications from people from all backgrounds, ethnicities, and identities.&nbsp;&nbsp;Applicants must be eligible for employment in Canada at the time of application.

Canadian Foodgrains Bank Association Inc.

Senior Public Engagement Officer

Operations Coordinator (m/f/d) in Toronto, Canada with a salary range of CA$50,000 - CA$53,000 per year, Full Time, Permanent.<h2>About us</h2>Heritage Toronto is a vibrant organization dedicated to preserving and celebrating the rich history and cultural heritage of Toronto. We engage with the community through various programs, events, and initiatives that highlight the city's diverse historical narratives.<h2>What you will do</h2><ul><li>Coordinate daily operations and ensure the smooth running of office activities.</li><li>Assist in the planning and execution of events and projects.</li><li>Maintain records and manage documentation efficiently.</li><li>Communicate with internal teams and external partners to facilitate operations.</li><li>Support the management team with administrative tasks.</li></ul><h2>What we are looking for</h2><ul><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in Microsoft Office Suite.</li><li>Experience in project management or operations coordination is a plus.</li><li>Attention to detail and problem-solving skills.</li></ul><h2>Why join us?</h2><ul><li>Competitive salary range of CA$50,000 - CA$53,000 per year.</li><li>Opportunity to work in a dynamic and culturally rich environment.</li><li>Comprehensive benefits package.</li><li>Professional development and growth opportunities.</li></ul><h2>Our Hiring process</h2><ul><li>Initial application review.</li><li>Phone screening interview.</li><li>In-person or virtual interview with the hiring team.</li><li>Final decision and offer.</li></ul><h2>Place of work / Location</h2><ul><li>Toronto, Canada</li></ul><h2>How to apply for this job</h2>To apply for this position, please click the apply button. You will be redirected to an external site to complete your application.

Heritage Toronto

Operations Coordinator (full time, permanent)

Employment Type:&nbsp; &nbsp;Full-Time, ContractWork&nbsp;Hours:&nbsp; 35&nbsp;hours&nbsp;per&nbsp;week, Monday to Friday 9:00 am to 5:00 pm&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (Some weekends and evenings may be required)Salary:&nbsp; $83,547 to $96,805 annually&nbsp;(Level&nbsp;M10),&nbsp;plus&nbsp;comprehensive&nbsp;benefitsContract Start Date:&nbsp; October 1, 2025Contract End Date:&nbsp; April 1, 2027Location:&nbsp;348 Davenport Road, Toronto ON, M5R 1K6Application&nbsp;Deadline&nbsp;: Tuesday, September 2, 2025JOIN&nbsp;OUR TEAMYWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit.&nbsp;We encourage applications from women and gender diverse people from&nbsp;all races, ethnic origins, religions, abilities and sexual orientations.This&nbsp;position&nbsp;has&nbsp;the&nbsp;management&nbsp;responsibility&nbsp;for&nbsp;the&nbsp;overall operation of a 73-bed crisis and emergency shelter for women and gender diverse people over the age of 16 as well as the Choices for Living Program. This includes the development, planning,&nbsp;marketing,&nbsp;and implementation of the programs, in accordance with the mission, vision, and values of YWCA Toronto and the needs of the participants.&nbsp;In addition, this position is responsible for the indirect oversight of the shelter’s food services program and front desk staff.&nbsp;This middle management position is responsible&nbsp;for&nbsp;contributing&nbsp;to&nbsp;the&nbsp;overall management of the AssociationABOUT YWCA TORONTO – YWCA DAVENPORTYWCA Davenport provides emergency shelter beds to young women and gender-diverse people (16 – 24 years of age) and adult women and gender-diverse people (25 and older) and is staffed 24 hours a day. This pet friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.KEY&nbsp;RESPONSIBILITIES<ul><li>Prepares and monitors the budgets for Davenport shelter &amp; Choices for Living Program in consultation with the Director of Shelters and Clinical Services and the Director of Finance and Information Technology;</li><li>Initiates and implements, in collaboration with the Director of Shelters and Clinical Services and the Director of Philanthropy, annual fundraising and marketing plans;</li><li>Ensures the hiring, training, supervision and regular evaluation of all program staff, students and volunteers of both Davenport Shelter &amp; Choices for Living Program in accordance with the Human Resources policies of the Association and in consultation with the Director of Shelters and Clinical Services; </li><li>Ensures the implementation of the Collective Agreement in consultation with the Director of Human Resources and the Director of Shelters and Clinical Services;</li><li>Develops in collaboration with the Senior Manager of Equity, Diversity &amp; Inclusion and the Director of Shelters and Clinical Services an annual Access &amp; Equity plan for the programs;</li><li>Ensures the implementation of YWCA Toronto’s Evaluation Framework in Davenport Shelter and Choices for Living Program. Completes logic models and issues participant surveys, as required</li><li>Participates with the Director of Advocacy and Communications on initiatives to make systemic changes in services to women.</li><li>Participates with the Director to develop long and short-term plans for the programs to meet the identified needs of the participants and the overall organizational objectives</li></ul>QUALIFICATIONS<ul><li>Advanced knowledge of concepts and theories of social work, group work and counselling normally acquired through the completion of a graduate degree in Social Work, Psychology, or Counselling or other relevant discipline (Cases for Equivalency will be considered);</li><li>5-7 years directly related experience in a shelter environment (or equivalent) providing support to individuals living with experiences of homelessness, poverty, violence/trauma and concurrent diagnosis;</li><li>Management and supervisory experience required;</li><li>Ability to understand and interpret legislation that includes the Mental Health Act and the Ontario Human Rights Code, as well as government policies related to shelter management and accepted group management theory;</li><li>Knowledge of financial and human resource management required;</li><li>Previous work in a diverse unionized environment is an asset;&nbsp; &nbsp;</li><li>Excellent written and oral communication skills are essential;</li><li>Conflict resolution, crisis intervention/prevention, counselling, and coaching skills; </li><li>Demonstrated leadership skills including problem solving, organizational, and time management skills;</li><li>A thorough knowledge of women and gender diverse people’s services and access and equity issues is required</li><li>Strong knowledge and competency working with diverse groups from an anti-oppressive and trauma informed framework. </li><li>A working knowledge of current computer applications is necessary, e.g. Windows 11, Microsoft Office 2010, GP Dynamics accounting software, E-mail and Internet and information databases.</li></ul>Note:&nbsp;This is a 24-hour program&nbsp;that&nbsp;requires flexibility in work hours in order to supervise the team and respond to program needs. Some Evenings and Weekends work may be required.What We Offer:<ul><li>Comprehensive Medical, Vision, and Dental Coverage</li><li>Life Insurance and Long-Term Disability Benefit</li><li>Registered Pension Plan: Employer’s contribution of 5.75% </li><li>Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days</li><li>Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development</li></ul>Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.HOW TO APPLYPlease click or copy and paste the link in your browser to apply:<a href="https://ywcatoronto.applytojob.com/apply/FgczCAgVKI/Manager-Of-YWCA-Davenport-Choices-For-Living-Program?source=Charity+Village" target="_blank">https://ywcatoronto.applytojob.com/apply/FgczCAgVKI/Manager-Of-YWCA-Davenport-Choices-For-Living-Program?source=Charity+Village</a>&nbsp;Please note:&nbsp;A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are a YWCA Toronto Employee. For YWCA Toronto employees, this position is not secondableYWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.&nbsp;YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.&nbsp;While we thank all candidates for their interest, only those selected for an interview will be contacted.&nbsp;YWCA Toronto is a Scent-Sensitive Workplace.

YWCA Toronto

Manager of YWCA Davenport and Choices for Living Progran

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Impact Starts at UNICEF Canada 
 

JOIN OUR TEAM AS SENIOR COORDINATOR, GIFT &amp; LEGACY ADMINISTRATION 
 

Are you a natural relationship builder with a passion for meaningful impact? Join UNICEF Canada – one of 
Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team 
working across Canada and globally to create a better world for children. 
 
We are seeking a talented individual for the role of Senior Coordinator, Gift &amp; Legacy Administration. 


Position Details 
 

Position Title Senior Coordinator, Gift &amp; Legacy Administration 

Employment Type: Full-time, Permanent (Vacant – New Role) 

Reports to: Director, Legacy &amp; Planned Giving 

Direct Reports: 0 

Salary Range: $50,700 to $53,000 per year annually with benefits and 3 weeks paid vacation 

Work Location: Toronto or Montreal 

Work Environment: 
UNICEF Canada currently operates under a Flexible-Hybrid model that requires 
team members to attend the office at least 2 days/week. 


Why 
UNICEF &amp; 
UNICEF 
Canada? 

UNICEF is the world’s farthest-reaching humanitarian organization for children. 
Across 190 countries and territories, and in the world’s toughest places, we provide 
and advocate for education, health and nutrition services. Protect children from 
violence and abuse. Bring clean water and sanitation to those in need. Keep them 
safe from climate change and disease. Serve as the world’s largest provider of 
vaccines. Before, during and after emergencies, we’re on the ground with life-saving 
help and hope. The needs of children around the world continue to increase and the 
role of UNICEF is more important than ever. 
 
UNICEF Canada is one of 32 National Committees (NatComs) located in high-
income countries around the world. Our team exists to fundraise for UNICEF’s 
highest priorities, and to work neutrally with governments and the private sector in 
Canada and internationally to advance the rights and well-being of children and youth. 
 
As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, raising 
funds in support of children around the world will remain a key focus. Be part of this 
next phase of impact! 


<a href="https://www.unicef.org/" target="_blank">https://www.unicef.org/</a>
<a href="https://www.unicef.ca/en" target="_blank">https://www.unicef.ca/en</a>


Page | 2 

The Opportunity 
 
The Senior Coordinator, Gift &amp; Legacy Administration is an important member of the high value team to support 
the back-end daily gift processing and donor cultivation, stewardship, and communication activities. The 
incumbent will demonstrate strong attention to detail, an aptitude for relationship building and communication 
excellence, in a manner consistent with UNICEF Canada’s mission and vision. 
 
Reporting to the Director, Legacy &amp; Planned Giving, this role focuses on timely and accurate estate 
administration and gift processing preparation while also supporting donor recognition, donor engagement and 
retention of high value donors, partners and prospects. The Senior Coordinator will liaise across teams and 
support the development team with operational needs and revenue administration. 
 
If you’re energized by purpose-driven work and ready to make a difference, we want to meet you! 
 
Key Accountabilities 
 
Estate Gift Administration (60%) 

 • Actively realize gifts within the open estates portfolio and support the honoring of donor legacies. 
 • Review and respond to estate notifications, updates, and distributions in a timely manner, adhering to 

all requirements. 
 • Liaise and coordinate with internal teams and external stakeholders when needed for duties relating to 

estate administration. 
 • Ensure Director, Legacy &amp; Planned Giving and authorized signatories are kept abreast and informed 

on estate matters. 
 • Craft relevant communications to estate representatives throughout the administration process, 

including thank you letters, distribution documentation, check-ins, and updating requests. 
 • Exercise due diligence when reviewing statements of accounts, notices, and releases and identifying 

any potential issues or complexities on estate files. 
 • Identify complex and contested estates and work in conjunction with Director, Legacy &amp; Planned Giving 

and other charitable beneficiaries to assist in resolving. 
 • Accurately set up new estates, proposals, constituent coding and relationship details into Raiser’s 

Edge. 
 • Maintain meticulous record keeping, i.e. ensuring all contact information, proposals and attributes, 

actions, and notes are entered into Raiser’s Edge database. 
 • Support donor recognition activities and ensure that estate recognition processes are followed, 

updated, and captured in the database. 

 • Contribute to other Legacy &amp; Planned Giving program gift administration, as needed. 
 • Maintain a digital first environment for estate records keeping. 

 
Gift Administration (35%) 

 • Support gift processes as needed by the Vice President, Development, Director, Major Gifts and 
Development Team. 

 • Timely and accurate completion of donation processing forms upon receipt of gifts 

 • Initiate weekly and quarterly relationship manager reviews for gift coding process 

 • Accurately track gift coding in Raiser’s Edge database 

 • Review weekly gift report for proper gift allocation and coding, requesting corrections as necessary. 

 • Support month-end gift reconciliation in liaison with finance and gift processing teams 

 • Assist DEA team with weekly incoming mail procedures, identify gifts for Development team follow-up, 
and ensure proper filing and next steps. 

 • Daily monitoring of gifts of securities inbox and immediately action gift processing next steps. 

 • Prepare and execute donor gift invoices and reminders on pledge payments 

 • Ensure timely preparation and delivery of donor thank you letters and acknowledgements with 
applicable charitable tax receipts by mail or email, as needed in liaison with DEA 


Page | 3 

 • Support the consolidated tax receipting and thank you letter process at year end 
 
Development Operations and Donor Relations (5%) 

 • Support the Development Team’s stewardship activity through updates and action uploads into RE, in 
liaison with Business Solutions Team. 

 • Support legacy stewardship and cultivation activities through logistics, mailings, and other activities as 
needed. 

 • Coordinate logistics for larger mailings, including merging of letters and labels, fulfillment of packages, 
and postage. 

 • Monitor media and support our weekly Briefly process. 

 • Contribute to team updates, new ideas, and insights. 

 • Work cross-functionally to support development operations. 
 
Qualifications 
 

 • A post-secondary degree, diploma or equivalent years’ work experience with a focus in fundraising, 
estate administration, law/paralegal, banking, business administration or other related discipline. 

 • Bilingual (French) candidate highly preferred. 

 • Results-driven with the ability to work in a fast-paced environment, prioritize, and multi-task with strong 
organizational skills and follow-through. 

 • Superior attention to detail. 

 • Proven ability to collaborate with stakeholders, seek information when needed, exercise sound 
judgement, and risk management. 

 • Fluency in English with strong written and verbal communication skills. 

 • Experience with CRMs (Raiser’s Edge or Salesforce preferred). 

 • Proficiency in MS Office Word, Excel, PowerPoint, and SharePoint. 

 • Dedication to lifelong learning with interest in professional development, new estate giving trends, and 
tax and philanthropy laws. 

 • Excellent interpersonal, oral, and written communication skills. 

 • Superb attention to detail and strong planning and time management skills. 

 • Experience managing completing priorities and meeting deadlines. 

 • Self-starter and resourceful with a collaborative spirit. 

 • Knowledge of and interest in UNICEF’s mission and values. 

 • Commitment to respect and inclusiveness. 

 • Some experience working in estate or business administration, legal or banking environments is ideal. 
Additional training will be provided. 


 
An Employer of Choice: What We Offer 
 
UNICEF Canada is where diverse talent &amp; passion come together to create extraordinary impact for every 
child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, 
compassionate, and high impact. 

Members of the UNICEF Canada team have access to the following employee benefits: 

A ROBUST 
COMPENSATION 

PACKAGE 

â Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account 

â Life, AD&amp;D, &amp; Long-Term disability insurance coverage 

â Employer match contributions (5%) to a Group Pension Plan 

â Access to parental leave top-up 

A COMMITMENT 
TO WELLNESS 

â Flexible-hybrid work environment to support the work-life integration needs of our team 


Page | 4 

â Minimum 3 weeks of annual vacation (increases with time served) &amp; 1 additional day per year of service 
(max 30) 

â 10 paid sick days &amp; 2 personal days 

â 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further 
extend long weekends 

â Discounted rate for a GoodLife gym membership 

â Access to an Employee and Family Assistance Program 

A CULTURE OF 
LEARNING &amp; 

GROWTH 

â Access to a comprehensive global learning platform with over 1600 courses, webinars &amp; resources 

â Internal leadership development, training, &amp; mentorship programs that integrate Anti-Racism and 
diversity, equity and inclusion principles 

â Opportunities to access both local &amp; global stretch assignments 

AN INCLUSIVE &amp; 
PURPOSE-DRIVEN 

WORKPLACE 

â Centrally located head office in mid-town Toronto with satellite offices in Calgary &amp; Montreal 

â Easily accessed by public transit and a short walk from several parking locations 

â Inclusive &amp; accessible co-working and meeting spaces designed to foster purpose at every turn and 
accommodate the diverse needs of employees 

A CHANCE TO DO 
MEANINGFUL &amp; 
LIFE-CHANGING 

WORK 

â Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll 
be part of a diverse &amp; talented Canada team committed to creating meaningful impact while fostering 
an inclusive and supportive work environment. 

â You’ll join a global UNICEF family with a shared commitment to impact the lives of children 


Our Commitment to Inclusive Workplaces &amp; Recruitment 

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and 
accessibility. Requests for accommodation can be made at any stage of the recruitment process. 

At UNICEF Canada, we believe strongly in personal connections, and our hiring process is entirely human 
driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is 
evaluated by our experienced team to ensure a fair and thoughtful hiring experience. 


How to Apply 

Please submit your resume and cover letter as one document to <a href="mailto:careers@unicef.ca" target="_blank">careers@unicef.ca</a> by Tuesday, September 
2, 2025. Please include your salary expectations in your cover email and reference Senior Coordinator, Gift 
&amp; Legacy Administration in the subject heading. 
 
UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for 
an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must 
receive clearance by a police background check (including a vulnerable sector screen). 


About UNICEF and UNICEF Canada 
 

UNICEF is the world’s farthest-reaching humanitarian organization for children. Across 190 countries 
and territories, and in the world’s toughest places, we work to help children survive, defend their rights, 
keep them protected, healthy and educated, and give them a fair chance to fulfill their potential. 

 
UNICEF Canada is one of 32 National Committees located in countries around the world. Our team 
exists to fundraise for UNICEF’s highest priorities, and to work neutrally with governments and the 
private sector in Canada and internationally to advance the rights and well-being of children and youth. 

<a href="mailto:careers@unicef.ca" target="_blank">mailto:careers@unicef.ca</a>
<a href="https://www.neoc.ca/copy-of-2021-1" target="_blank">https://www.neoc.ca/copy-of-2021-1</a>
<a href="https://www.unicef.org/" target="_blank">https://www.unicef.org/</a>
<a href="https://www.unicef.ca/en" target="_blank">https://www.unicef.ca/en</a>

UNICEF Canada / UNICEF Canada

Senior Coordinator, Gift & Legacy Administration

Lumenus Community Services is currently seeking a part-time, skilled and experienced Psychotherapist, Service Coordinator&nbsp;at our Central Toronto Youth Wellness Hub Ontario (YWHO).

Lumenus Community Services

Psychotherapist, Service Coordinator

Position SummaryThe Manager, Marketing and Communications is responsible for developing and executing strategies that enhance the visibility of Mentor Canada through effective communications and marketing that articulate the organization’s impact, and increase stakeholder engagement to achieve the organization’s mission and vision. Reporting to the Executive Director, this role leads marketing and communication strategies, campaigns, content writing and brand management, while supervising the marketing and communications team. The Manager, Marketing and Communications supports the Mentor Canada team to cultivate and engage key influencers and audiences with well-constructed, dynamic communications. Additionally, the Manager oversees events, key marketing opportunities and initiatives, brand positioning and all communications to support the organization’s mission and long-term sustainability.&nbsp;Key ResponsibilitiesThe following outlines the key responsibilities of the Manager, Marketing and Communications:Marketing, Communications<ul><li>Develop and implement annual marketing and communications plan and multi-year strategy aligned with the organization’s goals.</li><li>Identify, cultivate, and steward relationships with media, marketing and communications stakeholders, and vendors.</li><li>Plan and execute major fundraising and marketing campaigns to achieve the organizations mission and vision.</li><li>Research and implement innovative marketing and communications techniques, including social media, paid media, website and digital campaigns.</li><li>Collaborate with leadership to align marketing and communications goals with organizational priorities and programs.</li><li>Lead and execute marketing and communications strategies focused on developing effective, high-impact marketing and communications, fundraising and donor engagement materials, including the annual general report, case for support documents, impact reports, newsletters, and website and communications content.</li><li>Lead the organization’s marketing, internal and external communications and brand integrity to ensure cohesive messaging across all stakeholder touchpoints, including website, email campaigns, social media, and media opportunities.</li><li>Track, analyze, and report on marketing and communications performance, using data-driven insights to improve future efforts.</li></ul>Content Writing &amp; Design<ul><li>Develop compelling marketing and communications materials that amplify the organization’s impact, to achieve its mission and vision. This includes external communications and marketing materials for funders, donors, partners and stakeholders.</li><li>Collaborate with program staff to gather data, impact stories, and budget details for marketing and communications materials.</li><li>Develop, implement and maintain a communications and marketing calendar to track deadlines, campaigns, and marketing schedules.</li><li>Lead and implement the organization’s social media strategy, social media plan and materials, including social media benchmarking and engagement expectations.</li></ul>Business Development &amp; Sponsorships<ul><li>Develop and execute the marketing and communications strategy, identifying potential partners aligned with the organization’s mission.</li><li>Prepare sponsorship proposals with corporate partners.</li><li>Identify new awareness-generating opportunities, including media, advertising opportunities and partnerships that support organizational growth.</li><li>Collaborate with leadership to create compelling materials for government engagement and public policy strategies.</li></ul>Public Relations<ul><li>Establish and develop media and public relations as an integral part of Mentor Canada’s communications strategy in order to elevate the brand and status in the field;</li><li>Identify trends and monitor current events and influencers to anticipate opportunities for Mentor Canada to engage in and/or lead the national conversation on youth development and mentoring;</li><li>Develop a press outreach strategy, including the writing and distribution of press releases, thought leadership or op/ed pieces, press kits and materials, interview preparation, and responses to media requests;</li><li>Seek ways to connect and advance the mentoring field through shared campaigns, messaging, and issue elevation opportunities.</li></ul>Event Management &amp; Community Engagement<ul><li>Lead the planning and execution of the annual mentoring summit as well as other conferences, learning and special events.&nbsp;</li><li>Plan, coordinate, and execute fundraising and donor engagement events, including galas, auctions, community fundraisers, awareness and appreciation events.</li><li>Develop event sponsorship packages and secure financial and in-kind contributions.</li><li>Oversee event logistics, including venue selection, budgeting, marketing, and volunteer coordination.</li><li>Build relationships with community stakeholders, ensuring the organization is well-represented in the community.</li><li>Represent the organization at networking events, speaking engagements, and public forums to build awareness and attract supporters.</li></ul>Financial Oversight and &nbsp;Reporting<ul><li>Develop and manage the marketing and communications budget in collaboration with the Executive Director ensuring cost-effective use of resources.</li><li>Work closely with finance to track revenue sponsorships, campaigns and donations.</li><li>Provide regular reports on marketing and communications performance to the Executive Director and Board of Directors.</li><li>Ensure marketing and communications compliance with charitable laws, financial reporting requirements, and donor agreements</li></ul>Education<ul><li>Post-secondary degree in Marketing and/or Communications, Public Relations, Non-Profit Management, or a related field.</li></ul>Skills and Experience<ul><li>Minimum of 5-10 years of experience in marketing and communications, media relations, branding, content writing, preferably in a non-profit setting.</li><li>Proven track record of leading and implementing compelling, impactful marketing and communications strategies and materials with demonstrated impact, KPI measurement.</li><li>Bilingualism (English and French) is a key asset and preferred;</li><li>Effective experience in media, government relations and engagement.</li><li>Experience planning and executing events and engagement initiatives.</li><li>Strong knowledge of grant writing, key messaging and content writing best practices.</li><li>Ability to write compelling &nbsp;social media, funding applications and conduct marketing &nbsp;research.</li><li>Strong ability to develop dynamic websites, video content and online communications.</li><li>Strong written and verbal communication skills to engage and inspire engagement.</li><li>Ability to manage multiple priorities, deadlines, and fundraising/marketing initiatives effectively.</li><li>Ability to identify new marketing and communications opportunities and develop innovative approaches.</li><li>Experience with client management software (Salesforce), and software solutions to deliver and track dynamic marketing and communications strategies.</li></ul>Mentor Canada is committed to employment equity and encourages applications from all qualified individuals. We sincerely appreciate your interest in this opportunity and thank you for responding. Mentor Canada will only contact those candidates being considered for an interview. By submitting your resume, you agree to Mentor Canada sharing your information with representatives of the organization responsible for the hiring process. Mentor Canada will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

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