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Join the fun and impact lives with the&nbsp;Start2Finish Running &amp; Reading Club—a unique after-school program that promotes&nbsp;literacy, healthy active living, and play for children aged&nbsp;6–13 (Grades 1–6).Works with:<ul><li>Program Manager (Direct report and supervisor)</li><li>Volunteer and Community Engagement Manager (Support)</li></ul>Primary Duties and Responsibilities:1. Program Planning and Implementation:<ul><li>Curriculum Integrity: Support the volunteer team in implementing the Start2Finish curriculum that aligns with the goals of the program, including fitness routines and literacy activities to program integrity.</li></ul>2. Leadership and Supervision:<ul><li>Supervise Volunteers: Supervise volunteers, providing guidance and support as needed.</li><li>Assign Roles: Assign specific roles and responsibilities to volunteers to ensure effective program delivery.</li></ul>3. Program Monitoring and Evaluation:<ul><li>Monitor Attendance: Keep accurate records of student attendance and participation.</li><li>Implement Changes: Make necessary adjustments to the program based on feedback and evaluation results.</li></ul>4. Communication and Coordination:<ul><li>Liaise with Staff: Coordinate with head office staff and other program leaders/community ambassadors to align activities and share information.</li><li>Update Volunteers: Keep volunteers informed about schedules, changes, and important updates.</li></ul>5. Safety and Compliance:<ul><li>Risk Management: Identify and mitigate potential risks during activities.</li><li>Adhere to Protocols: Ensure all safety protocols and guidelines are followed to provide a safe environment for students.</li><li>Maintain Records: Keep accurate records of incidents, attendance, and other important information.</li></ul>Requirements:<ul><li>Volunteer application</li><li>Police check for the vulnerable sector</li><li>Code of Conduct</li><li>Child Protection Policy Training</li></ul>Program Locations available:Belvedere School, 13359 62 St. NW, Edmonton, AB &nbsp;T5A 0V5Delton School, 12126 – 89th St., Edmonton &nbsp;AB T5B 3W4Qualifications<ul><li>Previous Experience Working with Children</li><li>Strong Leadership Abilities: Capable of leading and motivating a team of volunteers and engaging with students effectively.</li><li>Team Management: Proven ability to supervise and support volunteers.</li><li>Excellent Communication: Strong verbal and written communication skills to interact effectively with students, parents, volunteers, and school staff.</li><li>Organizational skills: To manage schedules, resources, and program logistics.</li><li>Time Management: Ability to prioritize tasks and manage time efficiently to ensure the smooth operation of the program.</li><li>Empathy and Patience</li><li>Flexibility: Ability to adapt to changing circumstances and needs within the program.</li><li>Problem-Solving: Strong problem-solving skills to address any challenges that arise.</li><li>Commitment: Dedication to the Program’s Goals: A commitment to the mission and vision of the Running &amp; Reading Club.</li><li>Dependability: Reliable and consistent in attendance and performance.</li></ul>Orientation &amp; TrainingOrientation about Start2Finish and Club Director leadership training provided by head office or regional Master Trainer.Time Commitment Required<ul><li>4 hours a week &nbsp; &nbsp; -&nbsp; 2 hours preparation and administration &nbsp; &nbsp; - 2.5 hours during the in-person program sessions</li><li>Commitment to the entire program for one year, option to return the following year (October to May)</li></ul>Benefits<ul><li>Give back to the community in a meaningful way</li><li>Gain personal satisfaction</li><li>Meet new people and develop friendships and professional contacts</li><li>Skill and personal development</li><li>Build self-esteem</li><li>Challenge yourself and experience personal growth</li><li>Develop a sense of accomplishment</li><li>Reference letter upon request (minimum 1 term volunteering required)</li><li>Enhance your health and well-being</li><li>Have fun!</li></ul>

Start2Finish Canada

Running & Reading Program Leader Edmonton

Make a Difference After School – Become a Running &amp; Reading Club Mentor!Join the fun and impact lives with the&nbsp;Start2Finish Running &amp; Reading Club—a unique after-school program that promotes&nbsp;literacy, healthy active living, and play for children aged&nbsp;6–13 (Grades 1–6).Running from&nbsp;October to May, just&nbsp;one afternoon a week for two hours, you’ll support students through meaningful activities that help them stay in school, build self-confidence, and form positive relationships with peers and mentors.You&nbsp;don’t need to be a runner—there’s a role for everyone!As a Volunteer Mentor, you’ll: ✅ Participate in fun fitness activities 📖 Read one-on-one with children 🥪 Help serve healthy snacks 🔠 Lead or support engaging literacy games and activitiesWith your support, students will feel seen, supported, and empowered to dream big. Be the reason a child discovers their confidence and a brighter future!Program Location to Choose from:&nbsp;<ul><li>Victoria Public School, 130 Wharncliffe Road South, London, ON N6J 2K5</li><li>Aberdeen Public School, 580 Grey Street, London, ON N6B 1N4</li><li>Forest City Public School, 560 Second Street, London, ON N5V 2B7</li><li>Woodland Heights Public School, 474 Springbank Road, London, ON N6J 1G8</li><li>Knollwood Park Public School, 70 Gammage St, London, ON N5Y 2B1</li><li>East Carling Public School, 814 Quebec St, London, ON N5Y 1X4</li><li>Cleardale Public School, 780 Dulaney Dr, London, ON N6C 3W4</li></ul>Training will be providedRequired Skills:<ul><li>Leadership</li><li>Verbal communication</li><li>Active listening</li><li>Enthusiastic engagement</li><li>Problem solving</li><li>Time Management</li><li>Group facilitation</li><li>Teamwork</li><li>Experience working with children is beneficial​</li></ul>Benefits<ul><li>Give back to the community in a meaningful way</li><li>Gain personal satisfaction</li><li>Meet new people and develop friendships and professional contacts</li><li>Skill and personal development</li><li>Build self-esteem</li><li>Challenge yourself and experience personal growth</li><li>Develop a sense of accomplishment</li><li>Reference letter upon request (minimum 1 term volunteering required)</li><li>Enhance your health and well-being</li><li>Have fun!</li></ul>

Volunteer Running & Reading Coach/Mentor London

Works with:<ul><li>Program Manager (Direct report and supervisor)</li><li>Volunteer and Community Engagement Manager (Support)</li></ul>Primary Duties and Responsibilities:1. Program Planning and Implementation:<ul><li>Working with the volunteer team manage the program’s snack budget and program equipment/supplies ensuring efficient use of resources and funds.</li></ul>2. Leadership and Supervision:<ul><li>Supervise Volunteers: Supervise volunteers, providing guidance and support as needed.</li><li>Assign Roles: Assign specific roles and responsibilities to volunteers to ensure effective program delivery.</li></ul>3. Program Monitoring and Evaluation:<ul><li>Monitor Attendance: Keep accurate records of student attendance and participation.</li><li>Assess Outcomes: Work with the volunteer team to regularly assess the effectiveness of the program through evaluations and feedback from students and other volunteers through tools provided by headoffice.</li><li>Implement Changes: Make necessary adjustments to the program based on feedback and evaluation results.</li></ul>4. Communication and Coordination:<ul><li>Liaise with Staff: Coordinate with head office staff and other program leaders/community ambassadors to align activities and share information.</li><li>Update Volunteers: Keep volunteers informed about schedules, changes, and important updates.</li></ul>5. Safety and Compliance:<ul><li>Risk Management: Identify and mitigate potential risks during activities.</li><li>Adhere to Protocols: Ensure all safety protocols and guidelines are followed to provide a safe environment for students.</li><li>Maintain Records: Keep accurate records of incidents, attendance, and other important information.</li></ul>Requirements<ul><li>Volunteer application</li><li>Police check for the vulnerable sector</li><li>Code of Conduct</li><li>Child Protection Policy Training</li></ul>Program Locations available:Victoria Public School, 130 Wharncliffe Road South, London, ON N6J 2K5Program Day and Time: Thursdays 3:30-5:30PMAberdeen Public School, 580 Grey Street, London, ON N6B 1N4Program Day and Time: Tuesdays 3:3--5:30PMQualifications<ul><li>Previous Experience Working with Children</li><li>Strong Leadership Abilities: Capable of leading and motivating a team of volunteers and engaging with students effectively.</li><li>Team Management: Proven ability to supervise and support volunteers.</li><li>Excellent Communication: Strong verbal and written communication skills to interact effectively with students, parents, volunteers, and school staff.</li><li>Organizational skills: To manage schedules, resources, and program logistics.</li><li>Time Management: Ability to prioritize tasks and manage time efficiently to ensure the smooth operation of the program.</li><li>Empathy and Patience</li><li>Flexibility: Ability to adapt to changing circumstances and needs within the program.</li><li>Problem-Solving: Strong problem-solving skills to address any challenges that arise.</li><li>Commitment: Dedication to the Program’s Goals: A commitment to the mission and vision of the Running &amp; Reading Club.</li><li>Dependability: Reliable and consistent in attendance and performance.</li></ul>Orientation &amp; TrainingOrientation about Start2Finish and Club Director leadership training provided by head office or regional Master Trainer.Time Commitment Required - 4 hours a week &nbsp; &nbsp; -&nbsp; 2 hours preparation and administration &nbsp; &nbsp; - 2.5 hours during the in-person program sessions - Commitment to the entire program for one year, option to return the following year (October to May)Benefits<ul><li>Give back to the community in a meaningful way</li><li>Gain personal satisfaction</li><li>Meet new people and develop friendships and professional contacts</li><li>Skill and personal development</li><li>Build self-esteem</li><li>Challenge yourself and experience personal growth</li><li>Develop a sense of accomplishment</li><li>Reference letter upon request (minimum 1 term volunteering required)</li><li>Enhance your health and well-being</li><li>Have fun!</li></ul>

Running & Reading Club  Program Leader London

As the Volunteer Coordinator, you are the heart of our volunteer community. You will be responsible for building, supporting, and nurturing our team of dedicated volunteers, ensuring they are equipped and motivated to advance SBE’s mission. By managing recruitment, training, and engagement, you will directly impact our capacity to deliver programs and events that create safer communities.This is a perfect role for someone who loves connecting with people, building systems, and enjoys seeing others thrive. You will gain valuable experience in non-profit management and make a tangible difference.Key Responsibilities1. Volunteer Recruitment &amp; Onboarding<ul><li>Collaborate with the Executive Director to identify volunteer needs for programs and events.</li><li>Create volunteer postings and promote opportunities through various channels.</li><li>Screen applicants and manage the onboarding process, including orientations and training sessions.</li></ul>2. Volunteer Engagement &amp; Support<ul><li>Act as the main point of contact for volunteers, fostering a supportive and inclusive community through regular check-in and an open-door policy.</li><li>Maintain regular communication to keep volunteers informed and connected.</li><li>Implement volunteer recognition and appreciation initiatives to boost morale and retention.</li><li>Address volunteer questions, concerns, and feedback with care and professionalism.</li></ul>3. Scheduling &amp; Coordination<ul><li>Develop and manage volunteer schedules for events, campaigns, and ongoing programs.</li><li>Match volunteers to roles based on their skills, interests, and availability.</li><li>Ensure all volunteers are clear on their roles and have the necessary resources before an event.</li></ul>4. Administration &amp; Impact Tracking<ul><li>Maintain the volunteer database, tracking hours, contact information, and skills.</li><li>Compile reports on volunteer impact for the Executive Director, grants, and newsletters.</li><li>Assist in updating volunteer manuals, role descriptions, and training materials.</li></ul>What You Bring (Qualifications &amp; Experience)<ul><li>Experience in volunteer coordination, community engagement, HR, or a related role.</li><li>Exceptional people skills with the ability to build rapport and manage diverse relationships.</li><li>Strong organizational and administrative abilities; comfortable managing schedules and data.</li><li>Proficiency with Microsoft Office (Word, Excel); experience with a CRM or volunteer platform is a plus.</li><li>A valid Class 5 driver’s license and access to a vehicle for occasional event support or in-person meetings in the Edmonton area.</li></ul>Who You Are (Personal Attributes)<ul><li>A genuine “people person” who is energized by supporting and empowering others.</li><li>Passionate about community building and road safety advocacy.</li><li>Reliable, proactive, and able to work independently with minimal supervision.</li><li>An effective communicator and a thoughtful problem-solver.</li></ul>Logistics<ul><li>Need to be based in Edmonton or surrounding area.</li><li>Must be able to commit to a one-year term (preferably two) and attend events in Edmonton or surrounding areas.</li><li>Must be willing to volunteer the occasional evening and weekend for events.</li><li>Time Commitment:&nbsp;15+ hours per month (varies)</li></ul>What’s In It for You?<ul><li>Leadership and nonprofit experience in a meaningful mission-driven environment.</li><li>Opportunity to make a direct impact on community safety and volunteer development.</li><li>Recognition and eligibility for a reference letter after 3 months of consistent service.</li><li>Invitations to team events and planning sessions.</li></ul>

Shea-Lynn's Butterfly Effect

Volunteer Coordinator

Competition # 2025-520-CPManager, IES Career Success &amp; Performance-Based Funding (2025-520-CP)Employment Type: Permanent Full-time, Non-Bargaining Unit&nbsp;Work Hours:35 hours/week - This position follows a staggered schedule, including up to two evening shifts per week and two Saturday morning shifts per month&nbsp;Work Setting: Onsite – Limited opportunities to work remotely/Hybrid (2390 Lake Shore Blvd. West, Toronto, ON)Salary:$65,000 – $75,000 annuallyApplication Deadline: December 23, 2025 by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Integrated Employment Services Program, Community Programs UnitIntegrated Employment Services is a dynamic, results-driven program within the Community Programs Unit that provides resources, supports, and services to meet the employment needs of job seekers and the hiring demands of employers. Our goal is to help Ontarians achieve sustainable employment by connecting them to meaningful opportunities and guiding them toward skills development and training to reach their career aspirations.As a Manager, IES Career Success and Performance-Based Funding, you will oversee the Career Success Coach team, ensuring exceptional client experiences and strong retention outcomes under the performance-based funding model. You’ll provide staff coaching, operational oversight, and foster collaboration across diverse service leaders and teams—including IES site Managers, Employment Consultants, Job Developers, Finance, and external partners—to deliver holistic, equitable support. This position thrives in a fast-paced, high-volume environment where accuracy, timely follow-up, and inclusive practices are key to helping clients succeed.Reporting to the Senior Manager of Integrated Employment Services, you will play a critical role in aligning team performance with organizational priorities. By driving retention success and ensuring accurate, timely funding claims, you help WoodGreen achieve its vision of delivering the best jobseeker and employer outcomes in Canada while advancing equity and innovation in service delivery.What You Will DoOverall Accountability<ul><li>Ensure funder key performance indicators (KPIs) and performance-based funding targets by ensuring accurate, timely monitoring and claims submission.</li><li>Partner with IES Managers to optimize end-to-end client experiences and streamline processes across sites.</li><li>Lead staff teams in the implementation of career success coaching and performance-based funding processes, adhering to all WoodGreen and WCG policies and guidelines. These include pre-monitoring activities such as workshops and client meetings to set up the client for retention success.</li></ul>Staff Management<ul><li>Provide supervision, coaching, and regular 1:1 sessions to ensure quality service, caseload management, and documentation accuracy.</li><li>Manage recruitment and onboarding for Career Success Coaches and Program Assistant(s), embedding equity and inclusion in all processes.</li><li>Support staff in resolving complex client issues, employer challenges, and crisis interventions to prevent job loss.</li></ul>Operational Oversight &amp; Quality Assurance<ul><li>Ensure compliance with WCG guidelines and WoodGreen SOPs for retention services and funding claims.</li><li>Conduct audits of data and documentation; monitor caseloads and balance workloads based on client complexity.</li><li>Review and approve monthly risk forecasts and ensure proper administration of monitoring documentation.</li></ul>Performance Management &amp; Reporting<ul><li>Track retention outcomes at 1, 3, 6, and 12 months; develop strategies to improve performance where needed.</li><li>Analyze data to identify trends and risks; prepare reports and present results to leadership and funders.</li><li>Ensure timely and accurate submission of all required performance reports.</li></ul>Client &amp; Employer Services Leadership<ul><li>Guide and support staff in client motivation, issue resolution, and employer relations to maintain job stability.</li><li>Promote collaboration between Career Success Coaches, Employment Consultants, and Job Developers for holistic support.</li><li>Oversee rapid reemployment interventions for clients who lose employment, ensuring timely referrals and follow-up.</li></ul>Training &amp; Staff Development<ul><li>Ensure completion of mandatory training and identify skill gaps in areas such as documentation and coaching.</li><li>Develop and deliver onboarding and professional development plans tailored to team needs.</li><li>Facilitate ongoing learning that strengthens cultural competency and inclusive practices.</li></ul>Stakeholder Collaboration<ul><li>Build strong relationships with each IES site Manager and their teams to collaborate successfully on delivering all career success and performance-based funding processes. </li><li>Build strong partnerships with other internal and external stakeholders. </li><li>Work with Toronto Employment and Social Services Caseworkers to develop integrated support plans for clients with complex needs.</li><li>Maintain employer partnerships to support issue resolution and long-term client success.</li></ul>Administrative &amp; Other Responsibilities<ul><li>Create and manage staff schedules, including staggered hours and weekend coverage.</li><li>Ensure compliance with organizational policies, DEI commitments, and privacy standards.</li><li>Contribute to continuous improvement projects and new program model development.</li></ul>What You Bring to the Team<ul><li>Degree or diploma in Social Work, Social Service Work, Human Resources, Business, Community Development, Psychology, or related field.</li><li>Training or certification in career development, coaching, workforce development, or integrated employment services is an asset.</li><li>Strong knowledge of IES/WCG service guidelines, FFIA System, CaMS System, documentary evidence requirements, and performance-based funding models (or ability to learn quickly).</li><li>Minimum 3–5 years of experience in employment services, social services, workforce development, or related fields.</li><li>Minimum 2 years of supervisory or team lead experience in a high-volume, client-facing environment (or equivalent combination of leadership responsibilities).</li></ul>What Will Set You Apart<ul><li>Experience leading and/or working within a unionized labour environment is an asset. </li><li>Deep understanding of job retention, career development, employer relations, and employment barriers faced by diverse populations.</li><li>Supervisory, leadership, or team management training preferred.</li><li>Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Proven ability to coach staff, build teams, and lead performance improvement initiatives.</li><li>Strong analytical skills and data literacy, including experience with CRMs, CaMS, Microsoft Office, and reporting tools.</li><li>Demonstrated commitment to equity, diversity, inclusion, anti-racism, and culturally responsive service delivery.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Comfortable managing employer relationships, handling conflict, and resolving workplace issues.</li><li>Highly ethical, compassionate, purpose-driven, and committed to client success.</li><li>Ability to travel and work at multiple WoodGreen IES offices throughout each week. </li><li>Able to work staggered shifts including up to two evenings per week and up to two Saturday mornings per month.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Manager, IES Career Success & Performance-Based Funding (2025-520-CP)

Position Summary&nbsp;The Manager, Programs and Operations provides leadership for the day-to-day delivery and ongoing improvement of Caledon Meals on Wheels’ core services across Caledon and Dufferin. This includes oversight and senior leadership of Meals on Wheels, Seniors’ Wellness programs, special initiatives and pilots, and the volunteer program.Working closely with the Executive Director, program staff, the Volunteer Coordinator and community partners, the Manager ensures that services are client-centred, safe, reliable, and well coordinated. The role supervises key program and operations staff, supports staff and volunteer development, and uses data, feedback, and accreditation standards to guide program planning, risk management and quality improvement.Core Competencies<ul><li>Leadership and people management</li><li>Program planning, coordination, and evaluation</li><li>Volunteer engagement and stewardship</li><li>Operational and risk management</li><li>Client-centred service and advocacy for older adults and adults with disabilities</li><li>Collaboration, communication, and relationship building</li><li>Problem solving and decision making</li><li>Cultural humility, equity, diversity and inclusion</li></ul>Key Responsibilities and Duties:Program Leadership and Strategy<ul><li>Provide overall leadership for the planning, delivery, and evaluation of Meals on Wheels, Seniors’ Wellness, and other CMOW programs, ensuring services are client-centred, accessible, and responsive to community need.</li><li>Work with program staff to develop annual workplans, clear service targets, and program schedules that support safe, consistent, and efficient operations.</li><li>Oversee program logistics such as route planning, group schedules, space bookings, and coverage plans for staff absences.</li><li>Ensure policies, procedures, forms, and documentation are up to date, consistently applied, and aligned across programs.</li><li>Support in-home or intake assessments as needed, including eligibility, subsidies, and risk/safety considerations.</li><li>Lead or support the planning and implementation of new pilots, partnerships, or program expansion in collaboration with the Executive Director and other managers.&nbsp;</li></ul>Volunteer Program Leadership<ul><li>Provide overall leadership and strategic direction for the volunteer program, in line with the Canadian Code for Volunteer Involvement and sector best practices in volunteer engagement. </li><li>Directly supervise the Volunteer Coordinator, providing coaching, guidance, and support on day-to-day recruitment, screening, orientation, scheduling, recognition, performance feedback, and exit processes.</li><li>Ensure the volunteer lifecycle is well managed, including planning, recruitment, screening (e.g., references, police checks, driver’s abstracts, insurance documentation), orientation, ongoing training, supervision, recognition, and evaluation. </li><li>Oversee volunteer risk management, including clear role descriptions, boundaries, confidentiality expectations, incident reporting and follow-up, and alignment with organizational policies and relevant legislation.</li><li>Develop and monitor volunteer engagement plans and targets, including volunteer satisfaction surveys and improvement actions.</li><li>Ensure accurate and timely collection of volunteer data and statistics, including hours, assignments, compliance documentation, and recognition milestones.</li></ul>Staff Supervision and Team Development<ul><li>Provide direct supervision to assigned program and operations staff, including regular one-to-one supervision, team meetings, and performance management.</li><li>Set clear expectations, goals, and priorities for staff, and follow established evaluation and performance improvement processes where needed.</li><li>Foster a respectful, collaborative, and inclusive work environment where staff feel supported and valued.</li><li>Support staff development through coaching, feedback, and identification of training opportunities related to client service, leadership, volunteer engagement, and health and safety.</li><li>Model constructive communication, problem solving, and conflict resolution when issues arise with staff, volunteers, clients, or partners.</li></ul>Operational Management and Quality Improvement<ul><li>Oversee the day-to-day operational functioning of assigned programs, ensuring adequate staffing, coverage, and resources to safely meet service demand. </li><li>Work with team members to address operational issues such as scheduling, supplies, facility needs, and equipment. </li><li>Monitor program budgets, expenditures, and accounts receivable related to program areas, flag concerns, and work with staff and finance to follow up with clients when necessary. </li><li>Collect, analyze, and report on program and volunteer statistics, key performance indicators, and quality measures, supporting organizational dashboards and funder reporting. </li><li>Support accreditation and quality improvement work by contributing to policies, procedures, audits, and formal improvement initiatives. </li><li>Lead or support process improvement projects that enhance efficiency and service quality while maintaining client and volunteer safety.</li></ul>Client Services, Risk, and Incident Management<ul><li>Promote a client-centred approach across programs, ensuring clients and caregivers are treated with respect, compassion, and cultural sensitivity.</li><li>Ensure staff and volunteers follow established procedures for wellness checks, incident reporting, and escalation of concerns to the Executive Director or appropriate authorities.</li><li>Review and ensure timely follow-up and closure of incident reports, near misses, and complaints, with a focus on learning and improvement.</li><li>Support staff in navigating complex client situations, including referral to other services and collaboration with caregivers and community partners.</li></ul>Community and Partner Relations<ul><li>Represent Caledon Meals on Wheels at relevant committees, networks, and outreach events, particularly those related to older adults, food security, and volunteerism.</li><li>Maintain and strengthen relationships with community organizations, municipalities, health and social service partners, and funders in alignment with the Executive Director and Engagement and Development Manager.</li><li>Support outreach and marketing efforts for programs and volunteer opportunities, in collaboration with internal staff and partners.</li></ul>Health and Safety<ul><li>Promote and model safe work practices for staff and volunteers, in line with the Occupational Health and Safety Act, CMOW policies, and accreditation standards.</li><li>Work with the Health and Safety Representative to identify, report, and address workplace hazards or concerns.</li><li>Ensure staff and volunteers receive appropriate training related to health and safety, infection prevention and control, lifting and mobility, and field work.</li></ul>Other Duties<ul><li>Participate as a member of the management team in organizational planning, risk discussions, and strategic initiatives.</li><li>Support fundraising events and agency-wide activities as required.</li><li>Demonstrate behaviours consistent with CMOW’s mission, vision, and values, and contribute to a positive organizational reputation for food and service excellence.</li><li>Other related duties as assigned by the Executive Director.</li></ul>Qualifications:Education and Experience<ul><li>Postsecondary diploma or degree in social or community services, gerontology, health or human services, non-profit management, or a related field, or an equivalent combination of education and experience.</li><li>Minimum two – three years of progressive experience in community-based or non-profit programs, including at least one year in a supervisory or management role. </li><li>Demonstrated experience overseeing volunteers and volunteer programs, including recruitment, screening, training, supervision, and recognition.</li><li>Experience working with older adults and/or adults with disabilities, ideally within a community support, seniors’ services, or health context.</li><li>Experience using client and volunteer databases and Microsoft 365. Experience with AlayaCare or similar systems is an asset.&nbsp;</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong leadership, coaching, and team-building skills, with the ability to support staff and volunteers through change. </li><li>Solid understanding of volunteer engagement principles, risk management, and the Canadian Code for Volunteer Involvement. </li><li>Strong skills in program planning, implementation, and evaluation, including using data to inform decisions and demonstrate impact. </li><li>Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, staff, volunteers, and community partners.</li><li>Strong organizational and time management skills, with the ability to balance multiple priorities and deadlines.</li><li>Knowledge of relevant Ontario legislation and standards such as the Occupational Health and Safety Act, Ontario Human Rights Code, AODA, PHIPA/PIPEDA, and privacy/confidentiality practices is an asset.</li><li>Comfort working in a fast-paced, evolving environment with a commitment to continuous improvement and learning.</li></ul>Other Requirements<ul><li>Satisfactory Vulnerable Sector Check.</li><li>Valid driver’s licence and daily access to a reliable vehicle for work in Caledon, Dufferin and surrounding communities</li></ul>Working Conditions<ul><li>Combination of office work, meetings in the community, home visits (as needed), and program site visits.</li><li>Prolonged periods of sitting and computer use, with regular telephone and virtual communication.</li><li>Occasional lifting and carrying of program supplies’ up to approximately 20 pounds / 9 kilograms. </li><li>Frequent interaction with clients, some of whom may have complex health or social needs, requires strong interpersonal skills and the ability to manage challenging situations with compassion.</li><li>Some evenings and weekends required for meetings, events, and program needs.</li></ul>Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Comprehensive benefits package including health insurance, retirement contributions, and paid time off.</li><li>Opportunities for professional development and advancement within the organization.</li><li>Meaningful work that makes a positive impact on the lives of seniors in our community.</li><li>Other duties as assigned</li></ul>At Caledon Meals on Wheels, we believe in the strength and richness that diversity brings to our community. We are committed to fostering an inclusive and equitable workplace where individuals from all backgrounds are not only welcomed but celebrated for the unique perspectives, experiences, and talents they bring.We actively encourage applications from candidates of all races, ethnicities, religions, genders, sexual orientations, abilities, ages, and backgrounds. Caledon Meals on Wheels is dedicated to creating a workplace that reflects the diversity of the communities we serve, ensuring that everyone feels valued, respected, and empowered to contribute their best.We recognize the importance of equity in employment practices and are committed to providing a fair and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know, and we will work with you to ensure your needs are met.

Caledon Meals on Wheels

Manager, Operations and Programs

FAMILY &amp; CHILD WORKER (BILINGUAL)A&nbsp;Frenchversion&nbsp;follows&nbsp;below&nbsp;/&nbsp;Une&nbsp;version&nbsp;françaisesuit&nbsp;ci-dessousReports to: Program Manager Job Type: Full-time (35 hours per week) Pay Scale: $30.00–$34.00 Location: Ottawa Application Deadline: Applications will be accepted until the position is filled. Number of Positions: 1ABOUT YOUYou are a compassionate and resourceful individual dedicated to supporting racialized children, individuals and families in overcoming barriers and building resilience. You believe in the power of evidence-based, culturally responsive interventions, and are committed to fostering a supportive environment where racialized children, individuals and families can thrive and feel safe. Systems knowledge, empathy, safety and a collaborative spirit should be the hallmarks of your approach, as you support racialized families, individuals and children navigate their unique journeys toward positive change.ABOUT THE ROLEThe Child &amp; Family Worker plays a key role in supporting children, individuals, and families through BWCS’s Mental Health &amp; Wellness programs. In this role, you will provide assessments, emotional and behavioural support, case management, counselling, advocacy, and group facilitation.&nbsp;You will work with families to identify strengths, clarify needs, build goals, and explore pathways toward improved emotional wellness, stability, and connectedness. Your work will include supporting clients experiencing social, emotional, behavioural, or systemic challenges, and helping them navigate community, school, health, and social service systems.&nbsp;You will provide culturally responsive, trauma-informed support that promotes safety, empowerment, and positive change. You will adapt your approach to meet clients where they are and ensure services are accessible, affirming, and responsive to the unique needs of Black and racialized families.ABOUT WHO WE SUPPORTBritannia Woods Community Services (BWCS) is dedicated to ensuring that residents in the city of Ottawa, in the Britannia Woods neighborhood, and surrounding areas have access to the mental health &amp; wellness, social, educational, food security, and recreational supports necessary for optimal well-being.ABOUT DIVERSITY AT BWCSAt BWCS, we actively cultivate an inclusive and equitable environment where diversity thrives. Our services and staff reflect the varied cultures, languages, and lived experiences of our community. We are committed to ensuring that every individual and family receives informed, sensitive, safe, respectful, and timely support, and that all members of our team feel valued and empowered.KEY RESPONSIBILITIES<ul><li>Assesses and identify children, individuals and their family strengths and needs, according to program goals.</li><li>Construct support maps and explore goals in conjunction with family/individual/children needs.</li><li>Provide case management and resource navigation support for families, individuals, and children.</li><li>Provide group facilitation and programming support for families, individuals, and children.</li><li>Provide crisis counselling and mediation support to families, individuals, and children.</li><li>Act as an advocate within academic &amp; child welfare systems.</li><li>Support clients in navigating societal social systems / health systems.</li><li>Provide mentorship/sponsorship support.</li><li>Follow program guidelines regarding confidentiality, case notes, reports, record keeping etc.</li><li>Carries out discharge planning and service evaluation with families, individuals and children.</li><li>Actively participates and makes use of ongoing clinical supervision.</li><li>Work flexible hours to meet the needs of clients — including some evenings.</li><li>Liaise, consult, and collaborate with community stakeholders and make appropriate use of community resources.</li><li>Implement SNAP therapeutic model guided by CBT framework and incorporate additional therapeutic modalities as required.</li><li>Assumes other responsibilities as assigned from Mental Health &amp; Counselling Director.</li></ul>QUALIFICATIONS<ul><li>Bachelor of Social Work (BSW), Social Service worker or a degree in counselling or other related social sciences.</li><li>Must be a member in good standing with a regulated professional college (i.e., CRPO, OCSWSSW).</li><li>Knowledge and experience working with Black and racialized families, individuals, and children.</li><li>Knowledge and experience working with families, individuals and children who coexist with hardships related to poverty, discrimination, and other societal inequities.</li><li>A minimum of 2–3 years’ professional experience working with Black and racialized families, individuals and children with concerns related to mental health and other emotional/behavioral concerns.</li><li>Lived experience of Black/other racialized communities in Ottawa is an asset.</li><li>Experience with developing and facilitating group programming focusing on mental and emotional health and other emotional/behavioral barriers.</li><li>Excellent interpersonal skills; strong oral and documentation skills.</li><li>Bilingualism is an asset (English, French, Somali, Arabic, etc.).</li><li>Strong computer proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other databases.</li><li>A valid driver’s license and access to a vehicle is mandatory.</li></ul>WHAT WE OFFERBWCS is a vibrant workplace offering opportunities for professional growth and development in a supportive environment. As part of our team, you will make a meaningful difference in the lives of children and families, helping them access vital resources and achieve positive outcomes. If you are committed to equity, innovation, and culturally responsive care, we invite you to join our mission to create healthier, more resilient communities.APPLICATION PROCESSWe are an equal opportunity employer and encourage all interested candidates to submit a detailed resume and cover letter by email to <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. We thank all applicants for their interest; however, only those selected for an interview will be contacted.If you require accessibility accommodation during this process, please email <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> and we will work with you to ensure your needs are met.FrançaiseTRAVAILLEUR·SE AUPRES DES ENFANTS ET DES FAMILLES (BILINGUE)Relève de : Gestionnaire de programme Type de poste : Temps plein (35 h/semaine) Échelle salariale : 30,00 $ – 34,00 $ Lieu : Ottawa Date limite : Les candidatures seront acceptées jusqu’à ce que le poste soit pourvu Nombre de postes : 1À PROPOS DE VOUSVous êtes une personne compatissante et ingénieuse, dévouée à soutenir les enfants, les individus et les familles racialisés dans le dépassement des obstacles et le développement de leur résilience. Vous croyez au pouvoir des interventions fondées sur des données probantes et culturellement adaptées, et vous vous engagez à favoriser un environnement de soutien où les enfants, les individus et les familles racialisés peuvent s’épanouir et se sentir en sécurité. La connaissance des systèmes, l’empathie, la sécurité et un esprit de collaboration doivent être les caractéristiques de votre approche, alors que vous accompagnez les familles, individus et enfants racialisés dans leur cheminement unique vers un changement positif.À PROPOS DU POSTEL’Intervenant(e) auprès des enfants et des familles joue un rôle clé dans la prestation des programmes de santé mentale et de bien-être de BWCS. Dans ce poste, vous offrirez des évaluations, du soutien émotionnel et comportemental, de la gestion de cas, du counseling, du plaidoyer et de l’animation de groupes.Vous travaillerez avec les familles pour identifier leurs forces, clarifier leurs besoins, établir des objectifs et explorer des avenues vers un mieux-être émotionnel, une plus grande stabilité et des relations renforcées. Vous soutiendrez les personnes confrontées à des défis sociaux, émotionnels, comportementaux ou systémiques et les aiderez à naviguer dans les systèmes communautaires, scolaires, sociaux et de santé.&nbsp;Vous offrirez un soutien culturellement adapté et informé par les traumatismes, favorisant la sécurité, l’autonomisation et le changement positif. Ce rôle exige du professionnalisme, de la flexibilité, des limites claires et la capacité de bâtir des relations de confiance dans divers milieux communautaires, tout en veillant à rendre les services accessibles, sécuritaires et adaptés aux besoins uniques des familles noires et racialisées.À QUI NOUS OFFRONS NOTRE SOUTIENBWCS s’engage à garantir que les résidents de la ville d’Ottawa, du quartier Britannia Woods et des environs aient accès aux services nécessaires à leur bien-être : santé mentale, bien-être, soutien social, éducation, sécurité alimentaire et loisirs.À PROPOS DE LA DIVERSITÉ À BWCSChez BWCS, nous cultivons activement un environnement inclusif et équitable où la diversité s’épanouit. Nos services et notre personnel reflètent les diverses cultures, langues et expériences vécues de notre communauté. Nous nous engageons à ce que chaque individu et famille bénéficie d’un soutien informé, sensible, sécuritaire, respectueux et opportun, et à ce que tous les membres de notre équipe se sentent valorisés et autonomisés.RESPONSABILITÉS PRINCIPALES<ul><li>Évaluer et identifier les forces et besoins des enfants, individus et familles selon les objectifs du programme</li><li>Élaborer des plans de soutien et explorer des objectifs en collaboration avec les familles, individus et enfants</li><li>Offrir de la gestion de cas et du soutien à la navigation des ressources</li><li>Animer et soutenir des programmes de groupes pour enfants, individus et familles</li><li>Offrir du counseling de crise et du soutien à la médiation</li><li>Agir comme défenseur dans les systèmes scolaires, communautaires et de protection de l’enfance</li><li>Soutenir les clients dans la navigation des systèmes sociaux, communautaires et de santé</li><li>Offrir du mentorat et du parrainage</li><li>Respecter les lignes directrices du programme (confidentialité, notes de cas, rapports, tenue de dossiers)</li><li>Effectuer la planification de fin de service et l’évaluation</li><li>Participer activement à la supervision clinique continue</li><li>Travailler selon un horaire flexible, incluant certaines soirées</li><li>Collaborer avec les intervenants communautaires et utiliser efficacement les ressources disponibles</li><li>Mettre en œuvre le modèle thérapeutique SNAP basé sur le cadre TCC et intégrer d’autres approches thérapeutiques au besoin</li><li>Effectuer toutes autres tâches assignées par la direction de la Santé mentale et du Counseling</li></ul>QUALIFICATIONS<ul><li>Baccalauréat en travail social (B.T.S.), intervenant en services sociaux, ou diplôme en counseling ou dans d’autres sciences sociales connexes.</li><li>Être membre en règle d’un ordre professionnel réglementé (CRPO, OCSWSSW)</li><li>Connaissance et expérience auprès des familles noires et racialisées</li><li>Connaissance des défis liés à la pauvreté, la discrimination, les barrières systémiques et les inégalités sociales</li><li>Minimum de 2 à 3 ans d’expérience professionnelle auprès d’enfants et familles ayant des préoccupations liées au comportement, à l’émotionnel ou à la santé mentale</li><li>Expérience en développement et animation de programmes de groupe axés sur le bien-être mental et émotionnel</li><li>Compétences interpersonnelles exceptionnelles; solides aptitudes en communication orale et écrite</li><li>Bilinguisme un atout (anglais, français, somali, arabe, etc.)</li><li>Maîtrise de MS Office (Word, Excel, PowerPoint, Outlook) et d’autres bases de données</li><li>Permis de conduire valide et accès à un véhicule obligatoire</li><li>Expérience vécue au sein de communautés noires ou racialisées considérée comme un atout</li></ul>CE QUE NOUS OFFRONSBWCS offre un milieu de travail dynamique avec de nombreuses possibilités de développement professionnel dans un environnement de soutien. En tant que membre de l’équipe, vous aurez un impact significatif sur le bien-être des enfants et des familles en les aidant à accéder aux ressources essentielles et à obtenir des résultats positifs. Si vous êtes engagé envers l’équité, l’innovation et des pratiques culturellement adaptées, nous vous invitons à joindre notre mission visant à bâtir des communautés plus résilientes et en meilleure santé.PROCESSUS DE CANDIDATURENous sommes un employeur garantissant l’égalité des chances. Les personnes intéressées sont invitées à soumettre un CV détaillé et une lettre de motivation par courriel à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. Nous remercions tous les candidats de leur intérêt; toutefois, seules les personnes sélectionnées pour une entrevue seront contactées.Si vous nécessitez des mesures d’adaptation durant le processus, veuillez écrire à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> et nous veillerons à répondre à vos besoins.

Britannia Woods Community House

Child & Family Worker

DS-NU25-60 Supervisor, Developmental Services HomesOn-site&nbsp;· Developmental Services · Full time · DS-NU25-60DescriptionABOUT USSpringboard's mandate is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.&nbsp;WHO WE AREPeople are at the center of everything we do.&nbsp;We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.THE OPPORTUNITYJob ClassNon-UnionDepartmentDevelopmental ServicesHours/ShiftsMonday to Friday (varying 9am-5pm, 11am-7pm depending on program needs). Rotating on call responsibilitiesLocationToronto EastStatusFull-Time, PermanentPay Rate$63,000.00 - $65,000.00 per annumVacancy NumberDS-NU25-60Number of vacancies1AvailableImmediatelyWe are seeking a dynamic and compassionate Supervisor, Developmental Services Homes&nbsp;to lead one of our two Supported Living Homes (SLH) in collaboration with a second Supervisor who leads the other home.Our two (2) SLH support ten individuals each, and our program offers a unique and innovative approach to skills development and transition planning to men with developmental disabilities and/or dual diagnosis, 18 years of age, and older. We foster an inclusive and supportive environment within the home where people can create and achieve their individual goals. Skill development includes a range of areas from nutrition, budgeting, social networking, household management and self-care to community safety and employment.This leadership role leads a team to deliver supports, counselling and life skills facilitation to the people we supports to ensure a safe environment to learn and thrive.RequirementsWAYS YOU CAN CONTRIBUTELeadership<ul><li>Leads and supports a team of up to 15 staff which include 1 Assistant Supervisor, 10 Residential Counsellors, including full-time, part-time and relief, 2 Community Support staff and Support to the Case Manager.</li><li>Provide effective and clear communication and foster a positive and healthy work environment.</li><li>Through coaching, develop and support staff to build and maintain their skills to ensure supported individuals support and staff professional growth.</li><li>Accountable for recruitment, selection and onboarding of new staff, students and volunteers.</li><li>Provide clear expectations and ongoing feedback to staff through informal day to to day interactions as well as the formal probationary and annual Goal Setting process.</li><li>On call duties on rotational basis to support multiple housing programs.</li></ul>Program Management<ul><li>Provide guidance in the development of new and innovative programming content for those living in the SLH.</li><li>In collaboration with the team, establish and continuously review program practices that foster efficiency and align with best practices in independent living.</li><li>Oversee and ensure that all current operational requirements are person centered and the program is in compliance with all Ministry and Agency mandates.</li><li>Lead liaison with families in crisis and/or individual's circle of support to manage complex and changing needs.</li></ul>Community Development<ul><li>Manage and foster relationships with Developmental Services Toronto partners, including, funders, community agencies, service providers and local businesses.</li><li>Sit on sector committees to review sector changes and service gaps.</li></ul>Strategic Planning<ul><li>Support in the development, furthering and achievement of organizational and departmental strategic planning.</li><li>Work on expansion models to begin servicing more participants through the Passport Initiative.</li></ul>Financial &amp; Administrative Oversight<ul><li>Oversight of budget expenditures to meet current and future program needs. Work with the Manager, Developmental Services and Finance team to review budget and address any variances.</li><li>Submit required reports and documentation to stakeholders, including the Ministry of Children &amp; Community Services.</li></ul>WHO YOU AREEducation / Experience<ul><li>Minimum 5 years’ leadership experience directly managing and supervising staff in a unionized environment.</li><li>Post-Secondary Diploma or Degree in the Social Services.</li><li>Demonstrated experience in managing family dynamics and crisis situations Experience with providing on-call support.</li><li>Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including with supported individuals, staff, and community partners.</li><li>In depth experience working from a harm reduction framework when supporting individuals in service.</li><li>Excellent understanding and working knowledge of how to support work life balance within 24 hour operational teams.</li></ul>Skills / KnowledgeDevelopmental Services<ul><li>Excellent understanding and working knowledge of legislation that affect</li><li>Developmental Services, including the Social Inclusion Act and DS Reform Strategies.</li><li>Strong understanding of Developmental Services housing sector.</li><li>Program planning skills to implement, evaluate and modify new and existing programs as needed.</li><li>Ability to understand and implement Quality Assurance Measures from MCCSS and meeting service targets.</li><li>Ability to undertake a fair and equitable recruitment and selection process.</li></ul>Leadership<ul><li>Leadership skills to provide direction and motivation to staff, students, volunteers and individuals supported in order to maintain a smooth, professional and functioning program.</li><li>Excellent interpersonal skills to communicate effectively with those we support,&nbsp; as well as with community agencies, Funders and public</li><li>Demonstrated ability to effectively address conflict in a respectful, solutions-focused approach</li><li>Proven verbal and written communication skills in English to ensure clear, accurate and consistent documentation and messaging in both case management and administrative duties. Ability to write timely reports as required.</li><li>Coaching skills with the ability to instruct, orient and train others clearly and with appropriate follow up.</li><li>Delegation skills to ensure effective, timely service delivery and programming/operational requirements in conjunction with recognizing and enhancing needs of other team members.</li><li>Ability to assess and respond to operational/programming issues (including staffing and determination of participants’ suitability and risk).</li><li>Time management skills to ensure that materials, files, reports, are completed accurately on time and often on deadlines; to clarify priorities and modify schedules on demand.</li></ul>APPLYThank you for your interest in working with Springboard.Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.The Deadline for Applications is December 11, 2025.&nbsp;Please submit your cover letter and resume in a single document.Resumes received after the application deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Only those selected for an interview will be contacted.We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.BenefitsWhy Join Springboard?Be part of a mission-driven, inclusive organization that values people and impact.Comprehensive benefits package and pension plan.Access to training, mentorship, and career development opportunities.A dynamic team environment focused on learning, growth, and making a difference. Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.

Springboard

DS-NU25-60 Supervisor, Developmental Service Homes

Position Overview<ul><li>Job Title - Residence Coordinator</li><li>Reports to - Residence Manager</li><li>Position Type - Permanent</li><li>Hours/week - 30 hours/week plus on-call duties</li><li>Wage - $33/hour when working; $40 per on-call shift</li><li>Vacation - 8% accrual (approx. 4 weeks/year)</li><li>Benefits - Full benefits paid by employer, 5% RRSP Contribution (following probation)</li></ul>Agency SummaryFreedom Quest provides free, community-based, client-centered, low-barrier, voluntary, and non-judgmental services and programming to youth who are, or who are risk of being, adversely affected by substance use in the West Kootenay Boundary Region. Freedom Quest’s services and programming support these young people and their families in experiencing new opportunities, overcoming barriers, preventing further adversity, building positive relationships, and further developing their confidence and skills.Program SummariesFreedom Quest’s&nbsp;Short-Term Stabilization residence, “Eagle House”&nbsp;and&nbsp;Long-Term Specialized residence, “Freedom House”, are home to up to 4 young people who may have multiple diagnoses, come from unstable family backgrounds, and may have been exposed to a range of risk factors including neglect, physical and sexual abuse, and prenatal exposure to drugs and/or alcohol. These 24/7 staffed homes are places where children/youth can find safety, stability, and care from a group of adults who are trauma and attachment-informed, culturally humble, actively engaged, strengths-based, client-centered, and motivated to support them in moving towards their self-identified goals. &nbsp; When applicable, they are also places where families can experience non-judgement and unconditional positive regard as they work to maintain a relationship with their young person and/or work towards reconnecting and rebuilding relationships that have been disrupted.Position SummaryThe Residence Coordinator is a leader who ensures that the children/youth living in “Eagle House” are having the best experience possible; that their Service Plans are being enacted by staff in the home on a day-to-day basis; that the staff team receives the resources and support they need to do their jobs effectively; and that required administrative tasks are completed as required and on time. This individual is kind, strengths-based, culturally competent, confident, client-centered, trauma-informed, detail oriented, skilled with technology, and can manage their time effectively. They are grounded in Freedom Quest Youth Services Society’s mission, vision, and values and uphold the principles of the agency.<ol><li>Human Resources<ol><li>Onboarding&nbsp;– Hires, orients, trains, and evaluates (i.e., 3-month probation) Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff in collaboration with the Residence Managers.</li><li>Professional Development – Assesses the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff for growing edges and makes recommendations to Residence Managers for individual and group internal/external trainings.</li><li>Culture – Supports the Residence Managers in organizing annual team building opportunities for the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff to promote healthy workplace culture.</li><li>Staff Meetings&nbsp;– Leads staff meetings (2-3 times per month) comprised of Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff. Ensures staff meetings address immediate and long-term needs (e.g., child/youth updates, professional development, new directives, agency updates, problem solving) and promote healthy workplace dynamics.</li><li>Evaluation – Evaluates each Residential Child &amp; Youth Worker, Awake Residential Night Worker, Relief Worker, and supplemental staff annually (i.e., Annual Performance Evaluation) in collaboration with Residence Managers.</li></ol></li><li>Administration<ol><li>Payroll – Completes, reviews, and submits the residence Timecard to Residence Managers every two weeks for Payroll processing.</li><li>Scheduling – Schedules Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff in alignment with contract obligations (i.e., double staffing, single staffing, supplemental staffing). Approves/denies Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff’s requests for leaves of absence (e.g., vacation time, sick time, etc.) and schedules backfill.</li><li>Finance – Assists Residence Managers in reviewing the annual operating budget and monitors, authorizes, and allocates expenditures in alignment with the budget. Prepares and maintains related documentation.</li><li>Documentation - Ensures all required documentation is complete (e.g., Daily Logs, Monthly Reports, Medication Logs) either directly or through delegation. All delegated documentation must be reviewed/audited in alignment with agency policies, procedures, and CARF accreditation standards. </li></ol></li><li>Supervision<ol><li>Supervision – Provides monthly formal supervision (i.e., administrative, educational, and supportive) to the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff. Ensures the supervision being provided aligns with each child/youth’s Service Plan, Care Plan, and/or Transition Plan.</li><li>Communication – Provides daily/weekly support, communication, direction, supervision, and collaboration to Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff as needed. Ensures direction being provided aligns with each child/youth’s Service Plan, Care Plan, and/or Transition Plan.</li></ol></li><li>Day-to-Day Operations<ol><li>Inventory – Maintains the Care Settings inventory of supplies.</li><li>Cleanliness &amp; Safety – Ensures the cleanliness, safety, security, and maintenance of the Care Setting in accordance with applicable licensing standards either directly or through delegation. Informs Residence Managers of needs that are outside of the approved annual operating budget.</li><li>Procedures – Implements and evaluates day-to-day procedures and related documentation to ensure good function as well as to ensure alignment with CARF standards, contract requirements, and agency Policy. Informs Residence Managers of any needed changes.</li><li>Policy – Implements and evaluates agency policies and related documentation. Informs Residence Managers of any needed changes (i.e., policy updates).</li></ol></li><li>Other duties<ol><li>CARF Accreditation – Understands and champions the standards set by CARF for youth residential services. Under the direction of Residence Managers, ensures CARF standards and requirements are met resulting in ongoing successful 3-year accreditation of the programs.</li><li>Community Partners – Builds relationships with community partners (e.g., COINS, MCFD, CYMH, primary care providers, emergency care providers, treatment programs, Foundry, clinical counsellors, neighbours, school staff, etc.) to ensure children/youth have access to the resources they need.</li><li>On-Call – Provides emergency on-call support on a rotation with 3 other staff.</li><li>Backfill – Backfills for other positions (e.g., Residential Child &amp; Youth Worker, Residence Coordinator,) as needed performing their duties as required.</li><li>Supervision – Schedules weekly phone check-ins and monthly supervision meetings with Residence Managers.</li><li>Supplemental Supports&nbsp;– Assesses the need for supplemental supports (e.g., additional staffing, specialized staffing, Clinical Counselling, Indigenous Elder, Behavioural Therapist, ASD Assessment) as determined by the needs of the children/youth living in the home and communicates these needs to the Residence Managers.</li></ol></li></ol>Education<ul><li>A diploma or degree (2-year minimum) in child and youth care, social work, or related field. (REQUIRED)</li></ul>Experience<ul><li>3 years recent related experience, including 1 year supervisory or administrative experience (or an equivalent combination of education, training, and experience). (REQUIRED)</li><li>Specific training in behavioural modification, children under 12 years of age with support needs, attachment-based parenting, and relationship-based interventions (Trauma-informed practice). (REQUIRED)</li><li>Two years of experience working in a residential setting (ASSET)</li><li>Extensive experience working from client-centred, strengths-based, harm-reduction, attachment and trauma-informed approaches (ASSET)</li><li>Willingness to engage in life-long learning and self-reflexivity practices to understand Indigenous worldviews and the important role of culture in facilitating healing. (REQUIRED)</li><li>Recognition that colonization continues to impact the health and wellness of Indigenous Peoples. This includes recognizing the role of trauma and offering trauma-informed care. (REQUIRED)</li><li>Strong knowledge of trauma informed services and culturally safe practices. (REQUIRED)</li></ul>Other Requirements<ul><li>Current First Aid and CPR Certification (REQUIRED)</li><li>MCFD Record Check (inclusive of Vulnerable Sector Criminal Record Check) (REQUIRED)</li><li>Valid FoodSafe Certification (REQUIRED)</li><li>Valid Class V BC Driver’s License (REQUIRED, Class IV preferred)</li><li>Satisfactory Driver’s Abstract (REQUIRED)</li><li>Satisfactory Driver Factor Report number (REQUIRED)</li><li>Reliable Vehicle (REQUIRED)</li><li>Valid ASIST Certification (ASSET)</li></ul>

Freedom Quest Youth Services

Residence Coordinator

DescriptionABOUT USSpringboard's mission&nbsp;is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.&nbsp;WHO WE AREPeople are at the center of everything we do.&nbsp;We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.&nbsp;We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a pension plan that helps support our people in all aspects of their lives.Job ClassNon-UnionDepartmentAdult Justice Community Programs, Justice ServicesLocationFull time in person at various Springboard locations in the GTA, including probation offices, Ontario Court of Justice-Toronto at 10 Armoury, Springboard Head Office 2 Carlton Street.StatusFull-Time Contract (ending November 31, 2026)Pay Rate$56,000 per annumVacancy NumberJS-NU25-59AvailableImmediatelyHours/ShiftsMonday to Friday 8am – 4pm, Flexibility in work hours and weekends on occasionSchedules may change depending on operational requirementsSpringboard’s Adult Community Justice Programs deliver supports to 18+ individuals in the justice system in Ontario. Our Direct Accountability Program (DAP) team support individuals with matters in Toronto Court in order to set them up for future success and support in taking accountability for their actions which led to their justice involvement. Our CSO team work closely with probation to arrange for community-based placement opportunities that are tied to the individuals’ interests, experiences, and strengths, in order to set them up for future success and support in taking accountability for their actions which led to their justice involvement.Reporting to the Supervisor, Community Justice &amp; Diversion Programs, the Assistant Supervisor- Adult Justice, will assist in the management all aspects of programs and contribute to the development of a framework of community-based alternative interventions to respond to individual participant needs and address prevention, rehabilitation, integration and reparation of harm.RequirementsKEY RESPONSIBILITIESOversight &amp; EngagementProgram planning skills to implement, evaluate and modify new and existing program, as neededOngoing development for the self and the team as it relates to anti-oppressive principles and practices and supporting the team in embedding these principles in all aspects of their workLiaise with and build awareness within the courts and community about the programs and services providedMaintain existing partnerships and develop new partnerships as requiredAssist with employee engagement and managing staff in a unionized environment Assist with monitoring program policy, procedure and process in compliance with agency and funder requirements in adherence with all applicable legislation &nbsp;Assist with overseeing program volunteers and students, including recruitment, onboarding, retention, training, and supportFormulate an effective staff schedule, ensuring appropriate utilization of human resources for staff working in several Springboard and community locations. &nbsp;Ensure the safety and security of all staff, volunteers and participants at various Springboard locations including&nbsp;AdministrationParticipate in the completion of internal and external reports and statistical data accurately and on time as required. Develop program communications and forms. &nbsp;Assist in managing budgets; review to ensure expenditures, including related documents, are in accordance to the approved budget and financial policies and procedures, as it relates to the Adult Justice program budgetsOrganize and implement work procedures and standards, including documentation and reporting requirementsEnsure policies and procedures for collecting, collating and reporting information are consistently followed&nbsp;Case Management and ServicesSupport with case management, including regular case conferences with Adult JusticeWorkers across all programsProblem solve and follow-up with staff team and/or individuals served on any incidents or serious occurrences.Ensure that best practices, policies and procedures are applied in the provision of services/delivery of programsProblem solve on a daily basis with staff team and individuals served on program or service-related mattersEnsure that best practices, policies and procedures are applied in the provision of services and delivery of programsProvide front line coverage for Adult Justice Program as requiredSupport in the development, collection, and review of evaluation data to support in ongoing program fidelity and growthFoster relationships and represent the programs and organization at network tables, community groups, conferences, etc. as assignedWHO YOU AREKnowledge/ExperienceMinimum two (2) years of work related experience in providing leadership to and supervision/management of staff, program development, assessment and implementation, budget administration.Excellent working knowledge of the court and criminal justice system as well as social service agencies.Knowledge of the principles, concepts and current best practices in the area of restorative justice.Leadership skills to provide direction and support to staff, students, volunteers and participants.Proven experience to collaborate and problem solve within a unionized environment. Proven crisis intervention/management skills to defuse problematic situations and give direction and support to staff to do same.Program planning and analytical skills to implement, evaluate and modify new and existing programs as needed.Human resource management skills required for screening and selection process of staff, students and volunteers including the knowledge of and ability to apply Collective Agreement; Human Resource Policy and the Employment Standards Act.Understanding of the many community organizations and supports available to adults Understanding of the principles of proportionality and reparation as it relates to the justice systemDirect experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with participantsStrong interpersonal, written, and verbal communication skills and a demonstrated ability to collaborate with multiple stakeholders effectively, respectfully, and efficiently with minimal supervisionRegular reporting to funders, internal accounting, and fiscal management of the program budget.Execute other responsibilities as necessary to achieve the objectives and deliverables of the program.Ability to travel throughout the Halton, Peel, Toronto, and York regions and surrounding area&nbsp;Nice to Have'sUnderstanding of relevant legislation relating to adult including: Criminal Code ofCanada, Practice Memorandum to Crown Counsel in the Criminal Law Division of theMinistry of the attorney General, OntarioExperience in developing community-based interventions that respond to individual needs, and address prevention, rehabilitation, and reparation of harm.Knowledge of the social service agencies operating in Halton, Peel, Toronto, and York and a willingness to broaden knowledgeCurrent Standard First Aid and CPR certificate, ASISTAPPLYThank you for your interest in working with Springboard.Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.The Deadline for Applications is December 3rd 2025 at 4pm.&nbsp;Please submit your cover letter and resume in a single document. You must also include the vacancy number in the subject line of your email.Resumes received after the application deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Only those selected for an interview will be contacted.We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.

33 Supervision / Team Leader Jobs