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INTERNAL/EXTERNAL POSTING: OPEN UNTIL SEPTEMBER 22, 2025, AT 4PM 


CLINICAL LEAD – CRISIS (CONTRACT) (54-25) 


Hours of Work: 35 hours per week 

Job Status: Contract until August 2027 

Base office: Parry Sound or Sundridge 

Competition #: 54-45 

Contract End Date: August 27, 2027 


Purpose of the Position: The primary purpose of the Crisis Team is to provide the delivery of high-quality 

crisis intervention, assessment, intake, and triage on a day-to-day basis. The Clinical Lead is a senior clinician 

and leader within the designated service. The Clinical Lead is a leader within the organization. The Clinical 

Lead provides clinical supervision, operational support, and leadership for the day-to-day operations of 

designated services, ensuring high quality and consistency of services that supports the mission, vision, core 

values, and principles of the organization, with the support of the Program Manager and policy. 


Education and Qualifications: 


 • Preferred qualifications include a master’s level post-secondary degree in Psychology, Psychiatric 

Nursing, Social Work, or equivalent degree. 

 • Current registration and in good standing with one of the following Colleges: College of Nurses Ontario 

(CNO); College of Occupational Therapists of Ontario (COTO); College of Physicians and Surgeons of 

Ontario (CPSO); College of Psychologists of Ontario (CPBAO); College of Registered Psychotherapists 

of Ontario (CRPO); or Ontario College of Social Workers and Social Services Workers (OCSWSSW). 

 • Eligibility and application in the process of membership may be considered. 

 • A minimum of 2 years’ full-time experience with mental health and substance use service provision 

applicable to the requirements of the position. 

 • Clinical consultation and supervision experience, including case conceptualization and documentation 

preferred. 

 • Ability to communicate effectively, both orally and in writing. 

 • Knowledge of current “best practice” as required by the position. 

 • Knowledge of current provincial mental health policy applicable to the position. 

 • Demonstrated experience and knowledge in the practices of psychotherapy 

 • Demonstrated experience in providing group, individual. and walk-in therapy 

 • Practical experience and knowledge working with people with serious mental illnesses and addictions 

and a commitment to their rights 

 • Demonstrated competency with principles and practices of individual, group and crisis interventions 

 • Ability to work autonomously as well as cooperatively within a team environment in a rural setting 

 • Excellent communication, organization, and interpersonal skills 

 • Working knowledge of Microsoft Windows, the Internet, and data management software 


 • A willingness to serve clients within the communities of the District of Muskoka and Parry Sound 

 • A valid Ontario G or G2 driver’s license, a safe and reliable means of transportation, and appropriate 

insurance for work purposes on your vehicle with a minimum of $1,000,000 in liability coverage. 

 • Bilingual in French/English language considered an asset 

 • Work schedule may include days/evenings/weekends and statutory holidays. 


Salary scale: $38.36 – $48.39 per hour commensurate with qualifications and experience 

Benefits include: Enrollment in a Registered Retirement plan with HOOPP where contributions start on date 

of hire. 


You are invited to submit your application by quoting competition number 54-25 by 4:00pm on Monday, 

September 22, 2025 to: 


The Hiring Committee 

Canadian Mental Health Association, Muskoka-Parry Sound Branch 

173-202 Manitoba Street 

Bracebridge, Ontario P1L 1S3 

Telephone (705) 645-2262 Online: CMHA MPS Careers Page 


Canadian Mental Health Association Muskoka – Parry Sound (CMHAMPS) is an equal opportunity employer 

and we value the importance of diversity, dignity and worth of every individual in the workplace. 


Qualified consumers/survivors and/or family members are encouraged to apply 


We retain all applications submitted for one year after the closing date of this posting for consideration in any 

future postings. 


As part of our commitment to Accessibility, if you wish this information in a different format, please contact our 

office at 705-645-2262 or email <a href="mailto:feedback@cmhamps.ca" target="_blank">feedback@cmhamps.ca</a>. 


If you are contacted regarding a job opportunity, please let us know prior to the interview if you require 

accommodation. 


We thank all applicants but only those selected for an interview will be contacted. 

<a href="https://mps.cmha.ca/get-involved/careers/" target="_blank">https://mps.cmha.ca/get-involved/careers/</a>
<a href="mailto:feedback@cmhamps.ca" target="_blank">mailto:feedback@cmhamps.ca</a>

Canadian Mental Health Association, Muskoka-Parry Sound Branch

Clinical Lead - Crisis (54-25)

Senior Manager of Operations – Home Performance Stakeholder Council (HPSC) 

About this opportunity 

Are you ready to step into a role where your contributions truly matter? This is a fully 

remote position open to candidates anywhere in British Columbia, with occasional travel 

to Metro Vancouver for team events or key meetings. 

We offer a supportive and collaborative culture where your contributions are valued and 

your wellbeing is prioritized. If you have the skills and passion to lead, grow, and inspire 

others, this could be the next exciting chapter in your career. 

Time Commitment 

 • Permanent full-time position (37.5 hours per week, weekdays). 

Compensation 

 • $85,000–$95,000 annually plus benefits. 

 • Four weeks of vacation, plus time off between Christmas and New Year’s. 

Location &amp; Travel 

 • Remote role; candidates provide their own office space. A laptop and necessary 

work equipment will be supplied by HPSC. 

 • Occasional travel required for workshops, training, and meetings (typically in 

Metro Vancouver). 

What you’ll do 

The Senior Manager of Operations will support the small but productive team at the 

HPSC. The role is largely operations and people management focused but includes 

opportunities to support and contribute to strategic planning and programming. 

Specific duties may include, but are not limited to, the following: 

Operations 

 • Ensures that technology systems, software, hardware, training, and digital 

security practices meet organizational needs. 

 • Manages relationships with external service providers for IT, training, and other 

operational needs. 

 • Ensures that the HPSC’s WorksafeBC account is active and in good standing 

and that the organization has adequate insurance. 


Financial Management 

 • Partners with the Executive Director on budgeting and financial strategy. 

 • Manages day-to-day financial operations, including accounts payable, accounts 

receivable, credit cards, and funder invoices, providing support and direction to 

the external bookkeeper as needed. 

 • Works with the Executive Director to ensure that funding contract requirements, 

including reporting, is adhered to. 

 • Partners with the Executive Director on grant applications and administration, 

with a focus on budgeting and financial reporting. 

People Management 

 • Manages a team of (currently) four direct reports. 

 • Develops goals and workplans with direct reports, in alignment with the HPSC’s 

strategic plan, and conducts annual evaluations. 

 • Creates a positive work environment, providing opportunities for growth and 

timely feedback. 

 • Supports staff to identify and action appropriate professional development 

opportunities. 

 • Provides day-to-day guidance and support to staff as needed. 

Strategic Planning and Program Oversight 

 • Participates in organizational strategic planning with the Executive Director and 

Manager of Industry Engagement. 

 • Provides strategic oversight for the Home Performance Contractor Network 

(HPCN) in collaboration with the Executive Director and Program Manager. 

 • Develops and maintains strong working relationships with program partners of 

the HPCN. 

 • Prepares reports for the Board of Directors and program partners, in 

collaboration with the Program Manager, to provide updates on the HPCN. 

Who you are 

 • 10–12 years of progressive experience in operations, finance, or people 

management. Direct industry experience is an advantage, but we recognize that 

operational excellence and leadership skills gained in other sectors can be 

equally valuable. 


 • Bachelor’s degree in non-profit management, business administration, operations 

management, or a similar field; or an equivalent combination of education and 

job experience. 

 • 5+ years of experience managing budgets and/or organizational finances, ideally 

in a non-profit or public sector environment. 

 • Experience managing funding contracts and/or supporting grant proposals is an 

asset. 

 • Sound judgment and problem-solving skills related to operational decisions. 

 • Strong people management abilities with 3+ years experience supervising or 

managing direct reports. 

 • Excellent critical thinking skills; program management and/or strategic planning 

experience is an asset. 

 • Skilled at facilitating constructive dialogue and managing conflict with 

professionalism and empathy, helping contractors, partners, and team members 

move toward positive and productive outcomes. 

 • Strong English verbal and written communication skills. 

 • Highly organized and detail-oriented. 

 • Strong professional aptitude for technology including the ability to evaluate and 

use new technologies. 

We acknowledge the value of transferable skills and encourage candidates who meet 

most of the requirements to apply. An equivalent combination of education and 

experience will be considered – if you have the right talent and attitude, don’t hesitate to 

put your name forward! 

Our commitment 

HPSC acknowledges that systemic racism exists and is committed to dismantling racial 

inequities across our workplace, governance, and sector engagement. We are proud to 

be an equal opportunity employer and welcome applicants from diverse communities 

and lived experiences. We are also happy to accommodate accessibility requests 

throughout the hiring process. 

Application process 

Our hiring process is simple and timely. After the posting closes, we’ll review 

applications and connect with shortlisted candidates. We don’t want to keep you waiting 

— we know you’re excited! 

Application deadline: September 28, 2025 


Who we are 

The Home Performance Stakeholder Council (HPSC) is a not-for-profit society that 

supports the growth of the home performance industry in British Columbia (BC), 

Canada. Our mission is to increase the supply and demand of qualified home 

performance service providers by supporting market growth, capacity building, and 

quality workmanship. 

We work with the residential retrofit industry including contractors, manufacturers, 

suppliers/distributors, industry associations, and utilities and government across the 

HVAC, insulation, windows and doors, general retrofit, and energy advising sectors. Our 

work includes industry engagement, contractor resources, advocacy, and the Home 

Performance Contractor Network (HPCN). To learn more, visit homeperformance.ca. 

At HPSC, we provide flexibility, professional growth, and a collaborative culture. We are 

passionate about nurturing talent and promoting from within, while embracing diversity, 

inclusion, and innovation. 

Want to dive deeper into our mission and programs? Explore more about HPSC here: 

About the HPSC | Home Performance Stakeholder Council 

<a href="https://homeperformance.ca/about-the-hpsc/" target="_blank">https://homeperformance.ca/about-the-hpsc/</a>

Home Performance Stakeholder Council

Senior Manager of Operations

POSITION TITLE: Clinical Director STATUS: Full Time, Permanent (Non-unionized) REPORTS TO: Executive Director HRS/WEEK: 35 hours per week SALARY RANGE: $82K to $92K POSTING DATE: September 8, 2025 CLOSING DATE: September 19th, 2025Breakaway is a dynamic multifunction substance use treatment agency that provides a range of high-quality outpatient and outreach programs for the residents of Toronto. We are passionately committed to providing innovative community services from a harm reduction perspective. We strive to make our programs fully accessible to all community members, particularly those who frequently encounter barriers to traditional services.From its inception in 1989, Breakaway Community Service has demonstrated a strong capacity for continuously adapting to emerging challenges. It has done this by adding to its own broad range of treatment programs for clients and by forging strong service partnerships across the mental health and addictions sectors to facilitate additional access to supports for them. Besides our office-based programs, we have effectively mobilized our resources to be active and present in delivering services for clients within the community, in schools, community centers, shelters, and supportive housing.As our organization has grown throughout the years, so too has the capacity of our service teams to better serve our clients. Our staff are encouraged to bring their best effort every day, and we take pride in their ability to show a depth of positivity, support, and compassion in their work.POSITION SUMMARY:The Clinical Director provides leadership for the continuation of this critically important work and the achievement of its strategic goals. Breakaway is seeking an enthusiastic, highly skilled, and experienced Clinical Director. This position directly supervises approximately 12- 20 full-time employees and several relief-staff. In addition, it contributes, very importantly, to the overall leadership and operations of the organization.ESSENTIAL DUTIES AND RESPONSIBILITES: • Part of a team of two Clinical Directors and a (small but mighty) Management team of four people. • Provide regular, team and individual, clinical and administrative supervision to staff • 50% administrative duties and 50% clinical • Participate in Human Resources activities including staff recruitment, hiring, orientation and performance reviews • Plan, implement and evaluate quality clinical programming using evidence-informed models • Liaise and collaborate with communities, partner agencies, working groups, service coalitions and government ministries • Identify and develop new partnership opportunities to enhance service delivery • Provide support and guidance to staff to help identify relevant training opportunities for career development • Organize and chair team meetings • Sign off on vacation requests, while maintaining optimal program coverage • Support the management team with its ongoing responsibilities, including accreditation preparation, policy development and operational plan creation and with their implementation. • Assist with program development and the writing of funding grants • Participate in various internal committees • Ensure that the agency’s operational policies and procedures are adhered to • Responsible for meeting data targets and reporting to the Ministry • Management of Program Budgets • Coordination of program operationsQUALIFICATIONS: • MSW or equivalent masters-level degree • Registered with the College of Social Work (RSW) or OCSWSSW or other corresponding regulatory college (e.g. CRPO) • At least 5 years of direct clinical practice with individual clients, groups and families • Deep understanding of Family Systems, experience working with families and clinical supervision of family therapists is an important asset. • Lived or living experience of substance use, mental health and/or poverty valued. • Minimum 3 years of experience in a management position at a community-based agency • Policy and grant application development, writing and implementation experience and interest a huge asset • Demonstrated effective leadership abilities in a variety of challenging situations • Prioritizes and encourages staff wellness and safety • Strong supervisory skills, including the ability to mentor, coach, direct and inspire individual workers and teams of professionals, students, and volunteers. Not afraid to lead and support from a place of love. • Strong interpersonal skills and the ability to act as a liaison between the agency and its clients and community partners • Excellent communication skills including written, verbal and presentation skills • A strong understanding of the principles of harm reduction and trauma-informed care • Demonstrated commitment to anti-racism and anti-oppression principles, and experience applying these with diverse staff teams and marginalized or vulnerable client groups • Knowledge and experience in the effective management of crisis situations • Experience managing in a unionized environment • Good understanding of the reporting requirements and practices for funding bodies both governmental and non-governmentalPlease submit your cover letter and an updated resume, to: <a href="mailto:hiring@breakawaycs.ca" target="_blank">hiring@breakawaycs.ca</a>. Please insert “Clinical Director Application” in the email subject line.You may also mail your application to: Attention: Human Resources Clinical Director Application Breakaway Community Services 21 Strickland Avenue, Toronto, ON M6K 3E6IMPORTANT NOTE: Applications that do not include a cover letter will not be reviewed. Applications created by A.I. will not be considered. This is a senior position. We want to hear about you, from YOU.Breakaway is strongly committed to the principles of equal opportunity and non-discrimination. We encourage people from frequently underrepresented and marginalized communities to apply. Breakaway is committed to providing accommodation in all parts of the hiring process. We seek to provide accessibility for all applicants, consistent with our accessibility policies and the AODA.Please let us know if you require accommodations and we will work with you to meet your accessibility needs. &nbsp;Applications are welcome until September 19th, 2025. We thank all applicants, however, only those selected for an interview will be contacted.

Breakaway

Clinical Director

Coordinator, Downtown Services and Drop In 


Location: Ottawa, Ontario 

Reports to: Assistant Director, Community Services 

Employment Status: Full-time Permanent 

Bargaining Unit Status: Included 

Annual Salary: $74,838.40 - $88,545.60 

Language requirements: English is essential; French is essential 

Bona Fide occupational requirement (BFOR): N/A 

Reference Number: 25-108 

Closing Date: September 30, 2025 

Vacancy: Yes 

Posting Stage: Internal 


Job Summary: 

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most 

comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health 

services, employment programs, emergency shelter, community, health and housing services, and justice 

programs to youth in the Ottawa area, serving between 2,500 and 3,000 at-risk individuals aged 12+ and 

their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 

locations across Ottawa. 

Under the general supervision of the Director and with the immediate guidance of the Assistant Director, 

the Coordinator is responsible for the overall functioning and operation of the Downtown Services and 

Drop-In programs in accordance with the policies and procedures established by the Youth Services 

Bureau. 


Principal Duties: 


Staff &amp; Program Related: 

 • Support the effective recruitment, supervision, evaluation and training of unit staff and student 

placements as assigned 

 • Oversee and ensure the smooth day to day operations of the unit including the delegation of and 

coordination of essential daily activities 

 • Ensure timely preparation of staff schedules 

 • Facilitate unit staff meetings to assess program and client needs and outcomes 

 • Support Youth Engagement staff to effectively work with youth teams to achieve work plan 

outcomes 

 • Help to continue the development of effective peer supporter/adult staff working relationships, 

processes and procedures 

 • Continue to develop by-youth-for-youth programming at the drop-in 

 • Assist with the continued integration of on-site service partners (Health clinic staff; school staff; 

Wabano case management) with drop-in services 

 • Assign work to staff as appropriate 

 • Liaise with other services within Youth Services Bureau 

and within the community and participate in meetings as required 

 • Contribute to program evaluation &amp; service development including the identification of trends 

with program area 

 • Contribute to Quality Assurance activities and reports and participate in research activities as 

required. 

 • In conjunction with Director, work with Program Funders on program related activities 

 • Regularly scheduled or periodical on call services are required 

 • Ensure compliance with Agency policies and procedures, program policies, collective agreement 

and relevant legislation. 

 • Ensure safe working practices are followed and established by the Youth Services Bureau and 

the program 

 • Coordinate all assigned project activities 

 Clinical/Client 

 • Oversee and participate in admission/discharge planning as required 


 • Oversee Imminent Risk assessments and ensure proper safety plans and follow up plans are in 

place 

 • Provide direct services to clients as required 

 • Oversee planning of program defined celebrations and/or special events 

 • Oversee access and referrals to appropriate services within Youth Services Bureau and 

or Community 

 Central Services/ Administration: 

 • Ensure all administrative tasks are completed on time and in accordance with unit &amp; Youth 

Services Bureau policies, including preparation of schedules, shift summaries, discrepancy 

reports, submission of payroll, approvals of time off requests and data entry 

 • Prepare reports &amp; statistical report documentation or other reports as required by director or 

program funders 

 • Ensure electronic files maintained and current within established guidelines 

 • Support the administration of budget &amp; be accountable for spending 

 • Prepare for licensing and accreditation as required 

 • Maintain inventory supplies 


 Job Specifications/Qualifications: 

(The qualifications are appended to the job description and are not intended to be part of the job 

description) 

 • Diploma or degree in Social Work or relevant field 

 • Minimum 5 years’ experience in a related setting 

 • Minimum 2 years’ experience in a supervisory role 

 • Must have knowledge of drop-in-services and Housing First for Youth 

 • Proven organizational and administrative skills. 

 • Strong written and verbal communication skills. 

 • Demonstrated decision making and problem solving skills. 

 • Experience creating and delivering presentations 

 • Experience working with budgets 


 • Knowledge of ministries, guidelines, legislations, regulations and requirements 

 • Knowledge of Youth Services Bureau Programs and Activities as well as Policies and Procedures 

 • Knowledge of Community partnerships and available services 

 • Computer skills 

 • Experience working in a non-profit environment 

 • Knowledge of mental health issues in adolescents 

 • Experience in behavioural issues 

 • Knowledge of various therapeutic approaches as well as intervention strategies and techniques 

 • Availability to work flexible hours and assume on call responsibilities as required 

 • Oral and written fluency in English &amp; French is essential 

Additional Qualifications: 

 • Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable 

Sector Check or Broad Police check obtained within the past six (6) months, as a condition of 

employment with YSB. 

 • To confirm language proficiency required for this position, successful candidates may be 

requested to undergo an oral and written assessment conducted by a third-party provider, 

arranged by YSB. Candidates must meet the minimum required linguistic profile before their 

employment start date. Formal education may be considered as sufficient demonstration of 

language proficiency, but is subject to review. 

 Disclaimer: 

This job description indicates the general nature and level of work expected of the incumbent. It is not 

designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of 

the incumbent. Incumbent may be asked to perform other duties as required. 


What we offer: 

 • An opportunity to join a vibrant team and be part of truly meaningful and rewarding work; 

 • 15 days of annual vacation + 1 personal day; 

 • 100% YSB-paid group health benefits; 

 • Pension plan from Day 1; 

 • A team where you get to be yourself everyday and where you have the freedom to innovate. 


Join us! 

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of 

our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, 

tell us your story and why you would make a great addition to our team. 


We know applying to a job takes time and thank all candidates for their interest. While we are not able 

to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do 

our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded 

AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions 

including the screening of applications are made by our hiring team, who review each application with 

care and consideration. We value the individuality and potential of each applicant and strive to create an 

inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you 

to reach out to our Talent Acquisition Coordinator. 


At YSB, we are committed to building a workforce that reflects the diversity of our community. We 

encourage applications from Indigenous peoples, racialized people, people with disabilities, people from 

the LGBTQ community and/or people with intersectional identities. Accommodation will be made 

available for applicants with a disability throughout the hiring process, kindly make your needs known in 

advance. 


All interested candidates are encouraged to apply. In the event a qualified candidate is not found, 

candidates that do not meet the qualifications indicated on the posting may be considered. Qualified 

candidates may be contacted at any time throughout the application window, upon the closing date. 


Résumé du poste : 

Sous la supervision générale du directeur et sous la supervision directe du directeur adjoint, le 

coordonnateur ou la coordonnatrice est responsable du fonctionnement général des services du centre-

ville et des programmes de halte-accueil, conformément aux politiques et procédures établies par le 

Bureau des services à la jeunesse. 

Personnel et programme : 

 • Soutenir le recrutement, la supervision, l’évaluation et la formation efficaces du personnel de 

l’unité et des stagiaires, selon les besoins. 

<a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fworkforcenow.adp.com%2Fmascsr%2Fdefault%2Fmdf%2Frecruitment%2Frecruitment.html%3Fcid%3D33d7f5f9-292b-4299-aad7-89574902056e%26ccId%3D26010399_576%26type%3DMP%26lang%3Den_CA&amp;data=05%7C02%7Cshegarty%40ysb.ca%7Cb29949a64f02414f708c08dd9d498fa9%7C985b171b86d14305b246fa2cb5bb0114%7C0%7C0%7C638839661488318922%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=to0T5Xg1gL7Ok7jKIpBGUeBxNyFKNczMCwugcskNy8Q%3D&amp;reserved=0" target="_blank">https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fworkforcenow.adp.com%2Fmascsr%2Fdefault%2Fmdf%2Frecruitment%2Frecruitment.html%3Fcid%3D33d7f5f9-292b-4299-aad7-89574902056e%26ccId%3D26010399_576%26type%3DMP%26lang%3Den_CA&amp;data=05%7C02%7Cshegarty%40ysb.ca%7Cb29949a64f02414f708c08dd9d498fa9%7C985b171b86d14305b246fa2cb5bb0114%7C0%7C0%7C638839661488318922%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=to0T5Xg1gL7Ok7jKIpBGUeBxNyFKNczMCwugcskNy8Q%3D&amp;reserved=0</a>
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 • Superviser et assurer le bon fonctionnement quotidien de l’unité, y compris la délégation et la 

coordination des activités quotidiennes essentielles. 

 • Assurer la préparation ponctuelle des horaires du personnel. 

 • Animer les réunions du personnel de l’unité afin d’évaluer les besoins et les résultats du 

programme et des clients. 

 • Soutenir le personnel de mobilisation des jeunes pour qu’il travaille efficacement avec les 

équipes de jeunes afin d’atteindre les objectifs du plan de travail. 

 • Contribuer au développement continu de relations de travail, de processus et de procédures 

efficaces entre pairs aidants et personnel adulte. 

 • Poursuivre le développement de programmes par les jeunes et pour les jeunes au sein du centre 

d’accueil. 

 • Contribuer à l’intégration continue des partenaires de services sur place (personnel de la 

clinique, personnel scolaire, gestion de cas Wabano) aux services du centre d’accueil. 

 • Attribuer les tâches au personnel, selon les besoins. 

 • Assurer la liaison avec les autres services du Bureau des services à la jeunesse et de la 

communauté, et participer aux réunions, au besoin. 

 • Contribuer à l’évaluation et au développement des services, notamment en identifiant les 

tendances dans le domaine. 

 • Contribuer aux activités et aux rapports d’assurance de la qualité, et participer aux activités de 

recherche, au besoin. 

 • Collaborer avec le directeur du programme et les bailleurs de fonds sur les activités liées au 

programme. 

 • Des services sur appel réguliers ou périodiques sont requis. 

 • Veiller au respect des politiques et procédures de l’agence, des politiques du programme, de la 

convention collective et de la législation en vigueur. 

 • Veiller au respect des pratiques de travail sécuritaires et à leur mise en place par le Bureau des 

services à la jeunesse et le programme. 

 • Coordonner toutes les activités de projet assignées. 

Clinique/Client 

 • Superviser et participer à la planification des admissions et des sorties, selon les besoins. 

 • Superviser les évaluations des risques imminents et s’assurer que des plans de sécurité et de 

suivi appropriés sont en place. 


 • Fournir des services directs aux clients, selon les besoins. 

 • Superviser la planification des célébrations et des événements spéciaux définis par le 

programme. 

 • Superviser l’accès et l’orientation vers les services appropriés au sein du Bureau des services à la 

jeunesse et de la communauté. 

 Services centraux/Administration : 

 • S’assurer que toutes les tâches administratives sont effectuées dans les délais et conformément 

aux politiques de l’unité et du Bureau des services à la jeunesse, y compris la préparation des 

horaires, les résumés des quarts de travail, les rapports d’anomalies, la soumission des paies, 

l’approbation des demandes de congés et la saisie des données. 

 • Préparer les rapports statistiques ou autres rapports requis par le directeur ou les bailleurs de 

fonds du programme. 

 • S’assurer que les fichiers électroniques sont tenus à jour et conformes aux directives établies. 

 • Soutenir la gestion du budget et être responsable des dépenses. 

 • Préparer les demandes de licences et d’agrément, le cas échéant. 

 • Tenir à jour l’inventaire de fournitures. 

Description du poste/Qualifications : 

(Les qualifications sont annexées à la description du poste et ne sont pas destinées à en faire partie.) 

 • Diplôme en travail social ou dans un domaine connexe 

 • Minimum de cinq ans d’expérience dans un milieu connexe 

 • Minimum de deux ans d’expérience dans un rôle de supervision 

 • Connaissance des services d’accueil et du programme Logement d’abord pour les jeunes 

 • Compétences organisationnelles et administratives avérées 

 • Excellentes compétences en communication écrite et orale 

 • Compétences avérées en prise de décision et en résolution de problèmes 

 • Expérience en création et en présentation de présentations 

 • Expérience en gestion budgétaire 

 • Connaissance des ministères, des lignes directrices, des lois, des règlements et des exigences 

 • Connaissance des programmes et activités du Bureau des services à la jeunesse, ainsi que des 

politiques et procédures 


 • Connaissance des partenariats communautaires et des services offerts 

 • Compétences informatiques 

 • Expérience de travail dans un milieu à but non lucratif 

 • Connaissance des problèmes de santé mentale chez les adolescents 

 • Expérience des problèmes de comportement 

 • Connaissance de diverses approches thérapeutiques ainsi que des stratégies et techniques 

d’intervention 

 • Disponibilité à travailler selon un horaire flexible et à assumer des responsabilités sur appel, au 

besoin 

 • La maîtrise de l’anglais et du français, à l’oral comme à l’écrit, est essentielle

Youth Services Bureau Of Ottawa

Bilingual Coordinator, Downtown Services and Drop In

EFry Hope and Help provides trauma-informed, inclusive and gender-responsive programs and services to support women and girls at risk or involved in the legal system in building stable lives &nbsp;We are recruiting a Full time Supervisor for Haven House, an emergency shelter bed program that supports self-identified women experiencing or at risk of homelessness, receiving temporarily shelter. It offers assistance in accessing permanent housing and in-house support services, including life skills training, counselling, employment, mental health and addiction resources and referrals to other community resources. &nbsp;The Supervisor ensures the day-to-day operations of the program is run in a professional and efficient manner with attention to confidentiality and in compliance with EFry’s policies and philosophy. &nbsp;Reporting to the Manager, the Supervisor provides ongoing supervision and evaluation of all staff personnel and program policies. The successful incumbent will be responsible for hiring decisions, staff training, and disciplinary measures in collaboration with the Program Manager. &nbsp;KEY RESPONSIBILITIES:<ul><li>Plans and develops the program with the Program Manager and implements program activities.</li><li>Formulates program policies and procedures and evaluates the program in consultation with the Program Manager.</li><li>Oversee the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards licensing requirements are met.</li><li>Participates in the recruitment and selection of program staff by performing duties such as screening applicants, participating in interview panels and making hiring recommendations.</li><li>Schedules program staff in accordance with program staffing requirements.</li><li>Orients and determines the need for and provides training to program staff, volunteers and practicum students.</li><li>Monitors and authorizes program expenditures and maintains financial records in accordance with established procedures. Prepares the program budget for submission and presentation to Program Manager, Director of Programs and Executive Director.</li><li>Promotes public awareness and provides support for the program in the development of promotional materials and attending stakeholder and community events.</li><li>Liaises with community service providers and other professionals to coordinate service provision, program service referrals and represent the organization or program in external events.</li><li>Maintain program-related records and prepare reports as required.</li><li>Performs other duties as assigned by the Supervisor, Manager or designate.</li></ul>QUALIFICATIONS:<ul><li>A degree in social work, counselling or related field, or the equivalent combination of education and experience totaling eight (8) years is required for this position.</li><li>Three (3) years’ previous direct delivery experience in the community social services sector with demonstrated working knowledge of a specific community-based program and related provincial and community support is required. Prior administrative and supervisory experience is an asset.</li><li>Knowledge of women’s issues, single parenting, poverty issues and community resources.</li><li>Knowledge of legislation policies and procedures pertaining to the Child, Youth and Family Services Act, Correction Conditional Release Act, Income Assistance, Child Protection and Landlord Tenancy Act.</li><li>Excellent verbal and written communication skills; proven leadership skills and strong knowledge of community resources.</li><li>Demonstrate problem-solving and leadership skills, with the ability to judiciously handle and deescalate situations.</li><li>Ability to inspire, motivate, lead and provide direction, and act as a professional mentor to front-line staff group including students and volunteers.</li><li>Detail-oriented and excellent organization skills with the ability to prioritize, multi-task, plan, and manage projects and initiatives.</li><li>Demonstrated ability to foster healthy workplace, free from discriminatory practices and recognize the values of inclusivity and equity. &nbsp;</li></ul>MANDATORY JOB REQUIREMENTS:<ul><li>Standard First Aid / CPR certification.</li><li>Evidence of COVID-19 vaccination status.</li><li>Evidence of a Tuberculosis Test and compliance with the TB Control Program.</li><li>Satisfactory Criminal Record Review (Vulnerable Sector Search).</li><li>Ability to lift 30 pounds.</li><li>Doctors note of fitness to perform the duties of the job.</li><li>Valid Ontario driver’s license, with satisfactory driving record.</li></ul>EFry Hope and Help for Women is an equal opportunity employer and is committed to building a diverse workforce representative of those we serve. We strongly encourage applicants that represent those we serve and welcome applicants with non-traditional educational backgrounds and field experience. We are committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants to self-identify if they wish to do so. &nbsp;Interested candidates must submit a cover letter and resume to <a href="mailto:hr@efryhope.com" target="_blank">hr@efryhope.com</a> with the posting #FY25-HAV4 on the subject line.&nbsp; We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

EFRY Hope and Help for Women

Supervisor- Haven House

Job TitleBilingual Texting Supervisor - 12 week contactShift ID&nbsp;TEO-1102-PTB62LocationRemote -&nbsp;Start DateShift Description24 average scheduled hours; 22.5 average paid hoursSalary:$31.91/hourJob Type:Full-Time Contractual - 12 weeksBilingual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English) &nbsp;If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.Applications for this position will close at the date at the top of the job postingThe Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. &nbsp;The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort. &nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;#KDIND

Kids Help Phone

Bilingual Texting Supervisor, Remote - Part-Time -  Contract

Job TitleBilingual Texting Supervisor -&nbsp;12 week contactShift ID&nbsp;TEO-1102-PTB52LocationRemote -&nbsp;Start DateShift Description20 average scheduled hours; 15 average paid hoursSalary:$31.28/hourJob Type:Full-Time Contractual - 12 weeksBilingual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English) &nbsp;If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.Applications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. &nbsp;The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort. &nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;#KDIND

Shelter Manager 
Employment status: Full-time, permanent (40 hours per week) 
Location: St. Catharines 
Hours: Typically, Monday – Friday 8:30am-4:30pm but evening and weekend availability will be 
occasionally required to support staff or respond to urgent situations while on-call 
Salary: $64,501 - $73,101 (plus extended health benefits and a RRSP matching program) 

 
About Southridge Community Church 
We’re a Jesus-centred multi-site missional community, seeking to foster lives that are fully 
devoted to Jesus across the Niagara Region. 
 
Our goal is to increasingly practice and embody—both personally and collectively—the kind of 
love Jesus modeled. We emphasize a way of life that’s about more than just attending a weekly 
church service, but extends to all 168 hours of the week. And we’re committed to being 
difference-makers where God has placed us. 
 
We do this by fostering a lifestyle of full devotion to Jesus, meaning we serve our surrounding 
society with the love of Jesus by growing and engaging our people in the way of life of Jesus to 
a greater degree. There are three primary ways we’re seeking to foster this way of life, 
expressed and stimulated by our three primary programs: Sunday services, Life Groups and 
Anchor Causes. 
 
We have three locations across Niagara, each with a unique Anchor Cause of compassion and 
justice. In St. Catharines, serving people experiencing homelessness or needing housing. In 
Welland, meeting needs and building relationships with people experiencing food insecurity. In 
Vineland, connecting with and providing social services to Caribbean migrant farm workers. 
 
About Our Homelessness Services 
As a practical way to serve our community, we also operate a complement of practical support 
services to people along the continuum of homelessness. This includes staff supporting 
community outreach through NASO, our regional After Hours Shelter Placement Line, a 24/7, 
55 bed housing focused emergency shelter, Housing First and Home for Good programming for 
clients living independently throughout Niagara. 
 
We believe that it takes more than the support of a social service to break the cycle of 
homelessness. It takes a community of people working together and in authentic friendship to 
complement this excellence in service. 
 
 


 
About the Role 
The Shelter Manager provides management and oversight of the day-to-day operations of a 
sub-set of Homelessness Services, specifically ‘The Shelter’. This person ensures that the 
frontline staff have what they need to collectively show dignity, care and support to the 
residents. As the Shelter Manager, this individual will provide hands on guidance, supervision 
and problem solving to ensure smooth functioning/operations and achievement of operational 
and strategic goals. Health and safety, along with ensuring adherence to all related regulations 
are paramount to this role. 
 
About You 
â You are passionate about being part of the solution to the housing insecurity crisis in the 

Niagara Region 
â Your experience gives you a strong understanding of the complexities and opportunities 

around homelessness and empathy and compassion for those impacted 
â You enjoy connecting with people, and in particular know how to encourage, support and 

hold accountable shelter residents and staff 
â You are passionate about supporting people, seeing people engage in community and 

helping people to move toward their best version of themselves 
â You have a thorough understanding of the regulations, policies and procedures impacting 

the shelter, and know how to use the knowledge effectively to serve our residents well 
â Others note your strong work ethic, commitment and ability to get things done in a 

relational way 
â As with any of our staff roles, we’re looking for someone with Character that pursues 

Christ, Competency to do the job, Chemistry that gels with our staff, and a solid fit with 
our Culture. 

 
Role Requirements 
 • Aligned with the Christian values of Southridge Community Church and are eager to be a 

part of living out our mission and vision in the community 
 • A strong understanding of the complexities around housing insecurity, and a deep 

compassion and commitment to serving all kinds of people 
 • A solid understanding of the rules and regulations impacting the organization and the 

overall shelter system in the Niagara Region 
 • Experience working within a trauma-informed care framework 
 • A systems thinker who knows how to put the right procedures in plan to serve people well 
 • Strong verbal communicator, and the ability to exhibit the right balance of compassion and 

accountability depending on the situation 
 • Strong organizational and management skills, and an ability to follow through and get things 

done 
 • Creative and flexible problem solver 


 
 • Leads with a positive and people-centred approach who stays calm in all situations 
 • A demonstrated history of leadership in the shelter system; minimum 3-5 years of 

experience 
 • Proven proficiency in Word, Excel, and electronic file management 
 • Requirement to work weekends and evenings if and as needed 
 
Role Responsibilities 
Lead a High Performing Staff: 

 • Provide effective management to direct reports, including recruitment, selection, 
onboarding, training, performance reviews and performance management 

 • Ensure ongoing training and feedback for shelter staff related to our values and 
priorities in the work 

 • Ensure all scheduling is completed and maintained, and provide shift coverage as 
needed 

 • Resolve conflict effectively and promptly 
 • Promote unity and cohesiveness in our broader homelessness services team 
 • Develop staff in a personalized manner to ensure a progression of readiness for new 

roles as they become available 

Provide Organizational Structure: 
 • Provide acute crisis response and real-time support for Resident Services Coordinators 

and supplementary support to the Southridge NASO worker. 
 • Ensure intake, diversion and departure/suspensions decisions are fair, safe, and 

reflective of our vision/values and centralized shelter standards 
 • Work closely with our Homelessness Services management team to deliver a housing-

focused shelter model that support clients along a continuum of service 
 • Maintain up to date knowledge of hostel health and safety standards, regulations, 

policies and procedures; and ensures they are lived out through the residents, staff and 
volunteers 

 • Ensure the shelter has proper IT support 
 • Ensure the shelter has proper maintenance and support 

Administrative Duties: 
 • Through front-line staff, ensure all residents are provided with the dignity and support 

needed 
 • Provide quarterly and ad hoc statistics as requested by the Executive Director 
 • Ensure all policies and procedures documentation are maintained and accessible to all 

appropriate individuals 
 • Order the required supplies for the residents and running of the Shelter 
 • Adhere to budget as outlined by the Executive Director for the areas within this role’s 


 
scope (i.e. shelter supply expenditures) 

 • Ensure that Shelter Notes, HIFIS usage, intake/outtake sheets, etc. are completed in an 
accurate and timely manner as required. 

 
Other Duties: 

 • Represent the Shelter Floor on the Homelessness Services Management Team 
 • Represent Southridge at Housing Focused Shelter Working Group and other tables as 

required 
 • Coordinate (and participate) in on-call rotation 

 
Accountabilities 

 • Ensure support coverage at all times 
 • Ensure all frontline staff have up to date training and certifications 
 • Minimal staff turnover and negative staff exits 
 • Healthy team culture (assessed through formal and informal feedback pathways) 
 • Minimal critical incidents (law enforcement calls, overdoses, transmission of 

communicable disease) 

Relationships 
Reports to: Homelessness Services Executive Director 
Direct Reports: Resident Services Coordinator Team 
 
Hiring Statement 
We strongly encourage people of all ethnicities, identities and abilities who love Jesus and are 
aligned with our vision and values, to consider applying for a staff role. 
We strive to achieve equality in the workplace, which means no one will be denied employment 
opportunities or benefits for reasons unrelated to fit for a role. We also understand 
employment equity means more than treating individuals in the same way but requires special 
measures and the accommodation of differences. In this way, we are following Jesus in our 
hiring practices to create a diverse and inclusive workplace reflecting the body of Christ. 
 
Application Process 
Interested candidates can submit their cover letter and resume to 
<a href="mailto:careers@southridgechurch.ca" target="_blank">careers@southridgechurch.ca</a>. Southridge Community Church thanks all candidates for their 
interest. However, only those applicants selected for an interview will be contacted. 
 
This role will remain posted until it is filled.

Southridge Church

Shelter Manager

Job TitleBilingual Texting Supervisor - 12 week contactShift IDTEO-1102-PTB63LocationRemote -&nbsp;Start DateShift Description24 average scheduled hours; 22.5 average paid hoursSalary:$31.91/hourJob Type:Full-Time Contractual - 12 weeksBilingual Premium:1.50$/hourJob Posting Close DateSeptember 22 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Supervise volunteer crisis responders through an online platform;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ensure that people who use our service receive timely, high-quality support• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaise with emergency and child protection services as required;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Work as a team with other supervisors, maintaining ongoing communication and collaboration;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Other duties as assignedProfile:• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master degree in these fields or related field is considered an asset;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of laws and services that affect the lives of Canadian children and youth;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good clinical judgment and understanding of confidentiality role and limitations;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to prioritize, make decisions in a crisis, communicate and work as a team;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Willingness to work in a 24/7 environment;• &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bilingualism (French and English)If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.Applications for this position will close at the date at the top of the job postingThe Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

- Plan, organize, and lead sports practices and training sessions to develop athletes’ skills, fitness, and teamwork. - Develop game strategies, drills, and conditioning programs tailored to different skill levels and age groups. - Foster a positive, inclusive, and safe sporting environment that emphasizes respect, discipline, and sportsmanship. - Monitor and evaluate athlete performance, providing constructive feedback and creating individualized development plans. - Coordinate participation in competitions, tournaments, and community events, managing logistics and preparation. - Mentor and supervise assistant coaches, volunteers, and support staff, ensuring effective teamwork and program delivery. - Communicate with athletes, parents/guardians, and program staff regarding progress, expectations, and program updates. - Stay updated on coaching best practices, safety standards, and sport-specific regulations to maintain high program quality. Who We're Looking For:&nbsp; - Minimum age: 12&nbsp; - Passionate about volunteering and open to learning new skills and softwares&nbsp; - Complete training prior to start date&nbsp; - Can commit to the shift schedule Bonus Skills:&nbsp; - Fluency/high proficiency in a language other than English&nbsp; - Previous volunteer experienceWe're looking forward to meeting you! Please submit your application at <a href="https://yorkeducation.org/volunteer/" target="_blank">https://yorkeducation.org/volunteer/</a>

43 Supervision / Team Leader Jobs