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Business Unit:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource DevelopmentReports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Director, Resource Development (RD)Status:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Full-time, OngoingStart Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; February 2026Salary range:&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $71,700.00 - $90,000.00 per yearLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid - RHF Office in Richmond, BC 2x/week, remote 3x/weekFounded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces, and inspiring an inclusive society.RHF is a dynamic and rewarding place to work and our success begins with our people. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, all abilities, age, and religions and anyone living at the intersection of these identities.Preference will be given to applicants who are persons with disabilities, and we highly encourage persons with disabilities who are qualified candidates to apply.&nbsp;If this applies to you, we invite you to disclose your disability in your cover letter.If you’re interested in being a part of our innovative team, we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of&nbsp;lived and professional experience, we encourage you to&nbsp;apply.JOB SUMMARYThe Manager, Community Giving leads the development and implementation of a comprehensive strategy and plan for the Community Giving program by supporting the execution of strategies across various fundraising channels to provide key income generation and long-term sustainable funding through direct mail, monthly and mid-level giving, legacy giving, third-party, and tribute/memorial giving. &nbsp;This position oversees the day-to-day operations of the Community Giving program, as well as&nbsp;responsibility for a high level of donor care and stewardship, and for maintaining the data quality and integrity of the Salesforce CRM database.&nbsp;The Manager, Community Giving is also responsible for leadership donor management and works closely with the Director, Resource Development to develop a strong pipeline for the planned giving, mid-level and major gift portfolios. This role offers the opportunity to drive innovative and strategic outcomes, develop effective donor strategies, and enhance community support.WORKING RELATIONSHIPSReporting to the Director, Resource Development, the Manager, Community Giving manages the &nbsp; Specialist; Outreach Coordinator; and Donor Services Coordinator.The Manager works closely with the Resource Development, Marketing and Communications, IT and Finance teams, and across all business units on initiatives that support the acquisition, cultivation and retention of RHF donors.ALL STAFF: KEY ACCOUNTABILITIES&nbsp;As an integral member of the RHF team and as expected of all staff, this position actively participates with:<ul><li>Strategy</li><li>Organizational Culture<ul><li>Contributes in regular sessions, develops goals, supports and implements action plans.</li></ul></li><li>Inclusion, Diversity, Equity and Accessibility (IDEA)</li><li>Values</li></ul><ol><li>&nbsp; &nbsp; &nbsp;We Collaborate Authentically&nbsp;</li><li>&nbsp; &nbsp; &nbsp;We Engage Respectfully&nbsp;&nbsp;</li><li>&nbsp; &nbsp; &nbsp;We Keep Our Promises&nbsp;</li></ol>KEY ACCOUNTABILITIESStrategy &amp; Planning<ul><li>Work with the Director, Resource Development to determine the overall strategy and approach for the Community Giving portfolio to ensure it aligns with RHF goals and priorities and delivers long-term success.</li><li>Develop and implement the annual plan for the CG program that includes a range of best-practice, data-driven strategies and tactics for growth with donor engagement and stewardship, e‐mail and social media, direct mail, telephone and in‐house solicitations for all revenue streams to create a growing and sustainable foundation of annual support.</li><li>Develop and implement a separate strategy, budget and plan to significantly grow the Planned Giving program, including PG marketing initiatives, best-practice stewardship, engagement and acquisition strategies to engage new and existing bequests.</li><li>Monitor and research the giving landscape for new fundraising or engagement opportunities and fundraising best practices to&nbsp;increase revenue generation, donor acquisition and retention.</li><li>Overall monitoring and in-depth analysis of the performance of all Community Giving activities and programs and provide refinements and recommendations to fundraising strategies to improve overall performance.</li></ul>Direct Mail ProgramWork with the Specialist, Community Giving to:<ul><li>Provide strategic oversight in the growth of the direct mail program throughout the year, including monthly and mid-level programs, tribute and third-party programs, and digital donor strategies.</li><li>Collaborate with Marketing &amp; Communications team on Community Giving efforts specific to increasing donor engagement and revenue through digital strategies, such as Giving Tuesday and Direct Mail campaigns.</li><li>Develop and execute a robust third-party revenue stream that includes research to ensure an ongoing viable prospect list.</li><li>Implement an annual Thank-a-Thon campaign to support stewardship, and donor engagement and retention during the Holiday Campaign.</li><li>Support the sourcing of matching gift opportunities for the Direct Mail program.</li><li>Support regular audit and improvement of Salesforce data quality, accuracy and integrity in accordance with the Foundation’s policies and procedures.</li><li>Maximize digital strategies and campaigns to bring in more revenue through online, QR codes, improved payment options, etc.</li><li>Develop and share monthly, quarterly and annual reports with Director, Resource Development, and Executive Team, specific to Community Giving performance, including Direct Mail and Stewardship activities.</li></ul>Planned Giving Program<ul><li>Work with the Coordinator, Outreach to develop and execute a comprehensive action plan to cultivate and solicit Planned Giving prospects, Intenders and Expectancies.</li><li>Identify Planned Giving prospects from the Resource Development pool of donors.</li><li>Manage the Planned Giving program, including regularly communicating with donors, financial advisors and lawyers across Canada to increase interest and prospect engagement.</li><li>Manage estate gifts to mitigate delays and ensure accurate tracking and reporting of all Planned Giving prospects, expectancies, and estate gift realizations.</li><li>Manage Willfora relationship (our third-party online Will partner) to maximize response and engagement rates.</li><li>Monitor the legacy landscape, and research and identify opportunities to grow this program.</li></ul>Stewardship &amp; Recognition Program<ul><li>Lead the development and implementation of a Community Giving stewardship strategy and matrix for all donor segments, in collaboration with the Major Gifts/Corporate team.&nbsp; Ensure partners and donors receive accurate and appropriate acknowledgement, stewardship reporting through 1:1, email or phone, renewal letters and thank you calls.</li><li>Develop tangible recognition benefits, including clubs/circles, for monthly, mid-level and planned giving donors.</li><li>Lead the mid-level donor program, and work with the Director, Resource Development to advance the top prospects toward major gift readiness.</li><li>Work with Coordinator, Outreach to steward current and potential Planned Giving donors, Intenders and Expectancies through regular 1:1 updates to maintain interest and engagement.</li><li>Primary lead in stewarding top-tier Community Giving supporters and managing a robust pipeline, including developing tailored materials, conducting regular solicitation and stewardship calls, and maintaining ongoing engagement to deepen relationships and drive revenue growth.</li></ul>&nbsp;Additional Responsibilities<ul><li>Develop and manage the Community Giving budgets,&nbsp;deadlines, goals and objectives related to the overall program. Includes revenue targets, expenses, projections and statistical reporting, monthly reconciliations, and analysis of annual giving campaigns and programs.</li><li>Serve as the Resource Development in-house expert on Privacy and CRA compliance, including complex tax receipting and regulations, and third-party management.</li><li>Proactively review all Community Giving policy, processes, procedures and operations to look for efficiencies and ensure documentation and implementation of best practices.</li><li>Develop Standard Operating Procedures(SOP’s) for current gaps in Salesforce coding to maximize data integrity and reporting.</li><li>Lead, mentor and coach Community Giving staff to&nbsp;ensure excellent service and support for donors, and strengthen the team’s fundraising skills and expertise to best-practice standards.</li><li>Represent RHF at community events, donor meetings, and outreach opportunities.</li></ul>QUALIFICATIONSAn equivalent combination of education, experience and skills/behaviours will be considered.Education:&nbsp; Post-secondary degree/diploma in a relevant discipline, including courses in Fundraising Management, Public Administration, Business Administration/Commerce, Marketing and/or Communications.Experience/Knowledge:&nbsp;<ul><li>Minimum 3 to 5 years of progressive experience managing annual programs;</li><li>Experience developing content for various donor engagement communications;</li><li>Experience with email marketing strategy and execution is an asset;</li><li>Experience of 2 years or more with Salesforce or comparable CRM system required;</li><li>Experience with CRM data management and analysis to maximize revenue results;</li><li>Thorough understanding of donor and market segmentation and its applications;</li><li>Computer experience working with MS Office;</li><li>Demonstrated knowledge of fundraising principles and strategies;</li><li>Knowledge of CRA guidelines;</li><li>Knowledge of CASL and other regulations; and</li><li>Knowledge of issues related to people with disabilities is an asset.</li></ul>Skills/Behaviours:<ul><li>Effective leadership skills and ability to manage a team;</li><li>Able to work as a team member and motivate people to work towards a common goal;</li><li>Effective and creative verbal and written communication skills;</li><li>Able to identify and analyze challenges as they arise and recommend and implement constructive solutions;</li><li>Proven ability to develop credibility and effective working relationships with staff and external parties;</li><li>Strategic thinker with an ability to manage multiple projects while meeting deadlines;</li><li>Demonstrated ability to work with information systems and databases to fully exploit the use of segmentation for solicitations;</li><li>Ability to effectively communicate data-driven results and put forward recommendations;</li><li>Strong and accurate attention to detail;</li><li>A strong understanding of the political environment and a good sense of emerging issues and their potential impact on strategy;</li><li>Proven skill with proactively finding efficiencies, identifying issues and bringing forward ideas and solutions to increase revenue and better service for donors;</li><li>High degree of professionalism, flexibility and adaptability;</li><li>Strict adherence to maintaining confidentiality and privacy; and</li><li>Ability to work both independently and within a team environment.</li></ul>How To ApplyIf you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you will consider a career with us.The Rick Hansen Foundation is committed to providing accommodations to candidates taking part in all aspects of the selection process. Please let us know if you require a specific accommodation (i.e. virtual interview, closed captioning) so that arrangements can be made for the appropriate accommodations to be in place.&nbsp;Interested and qualified candidates can apply quoting #2026-01&nbsp;by&nbsp;February 13, 2026. While we thank all applications for their interest, only short-listed candidates will be contacted.

Rick Hansen Foundation

Manager, Community Giving

Gutsy Walk Committee Member&nbsp;Gutsy Walk is Crohn’s and Colitis Canada’s signature national fundraising event celebrated on the first Sunday of June each year. Thousands of people across Canada come together on one day to raise money to advance medical research and improve the lives of Canadians who are affected by these diseases.&nbsp;&nbsp;This role involves in-person interactions.&nbsp;Responsibilities:&nbsp;Adhere to Crohn’s and Colitis Canada policies and procedures, including the Volunteer Code of Conduct&nbsp;&nbsp;Collaborate with a team of other volunteers to plan and promote your local Gutsy Walk.&nbsp;&nbsp;Act as a role model by registering for Gutsy Walk and supporting fundraising, directly or indirectly (by sharing new ideas and leads, doing your own fundraising, promoting the event amongst your networks.&nbsp;&nbsp;We’re looking for volunteers to support their local Gutsy Walk in the following ways:&nbsp;&nbsp;&nbsp;Community Outreach – inspire people to sign-up for and participate in our Gutsy Walk&nbsp;&nbsp;Media Relations – connect with local media outlets to promote the Gutsy Walk&nbsp;&nbsp;Social Media – raise awareness about Crohn’s disease and ulcerative colitis and the Gutsy Walk through social media&nbsp;&nbsp;&nbsp;Corporate Sponsorship – engage with local businesses to promote donations of sponsorship and gifts in kind&nbsp;&nbsp;Stewardship – build relationships with Gutsy Walk participants and encourage engagement&nbsp;&nbsp;Time commitment:&nbsp;Approximately 4-8 hours a month including monthly committee meetings, with additional meetings leading up to event day and a post-event wrap up meeting&nbsp;Some daytime availability is ideal for distributing promotional materials, making phone calls and responding to emails&nbsp;Evening and weekend availability may be required for stakeholder engagement&nbsp;&nbsp;What you bring:&nbsp;An Interest in exploring the best ways to make your local Gutsy Walk a success&nbsp;Strong networking skills and the willingness to connect with new people over email or the phone&nbsp;An interest in inspiring people to take part in Gutsy Walk&nbsp;&nbsp;Comfortable approaching businesses and local media to secure partnerships, sponsorships and coverage&nbsp;Familiarity with social media and online promotion&nbsp;&nbsp;Collaboration and teamwork skills&nbsp;&nbsp;What we offer:&nbsp;A community of support, a dedicated staff partner, a team of peers and role-specific training&nbsp;An opportunity to use and grow professional skills and expand your network&nbsp;A hands-on chance to make a meaningful difference in the lives of people living with Crohn’s disease or ulcerative colitis in your community&nbsp;&nbsp;Crohn’s and Colitis Canada commits to supporting you in your role and to providing an engaging volunteer experience. Your feedback is appreciated - <a href="mailto:volunteer@crohnsandcolitis.ca" target="_blank">volunteer@crohnsandcolitis.ca</a>&nbsp;&nbsp; &nbsp;

Crohn's and Colitis Canada

Gutsy Walk Committee Volunteer

Gutsy Walk is Crohn’s and Colitis Canada’s signature national fundraising event, celebrated on the first Sunday of June each year. Thousands of people across Canada come together on one day to raise money to advance medical research and improve the lives of Canadians who are affected by these diseases. This role involves in-person interactions. Responsibilities:<ul>	<li>Adhere to Crohn’s and Colitis Canada policies and procedures, including the Volunteer Code of Conduct</li>	<li>Lead and support the Gutsy Walk Committee to drive event participation and fundraising growth.</li>	<li>Maintain regular communicate with staff partner to identify challenges, successes, and walk growth opportunities</li>	<li>Support staff partner to manage event budget, track and maintain expenses</li>	<li>Collaborate with staff partner to set agendas for walk committee meetings</li>	<li>Lead committee meetings as well as post-event wrap up</li>	<li>Establish key timelines, monitoring progress to ensure all milestones are achieved on schedule.</li>	<li>Network with other Gutsy Walk Chairs across Canada to share ideas and celebrate successes.</li>	<li>Participate in national webinar trainings to become familiar with tools and processes.</li>	<li>Act as a role model by registering for Gutsy Walk and supporting fundraising, directly or indirectly (e.g. sharing ideas, promoting the event, or fundraising)</li>	<li>Attend the Gutsy Walk and oversee event success as a volunteer leader</li>	<li>Ensure adherence to the Gutsy Walk Event Standards.</li></ul>Time Commitment:<ul>	<li>Approximately 8-12 hours a month including monthly committee meetings, with additional meetings leading up to event day and a post-event wrap-up meeting</li>	<li>Some evening and weekend activity is required to support committee members with their roles</li>	<li>Some daytime availability is ideal for making phone calls and responding to emails</li></ul>What you bring:<ul>	<li>Experience with leading a team, fundraising, event planning</li>	<li>Strong verbal and written communication skills</li>	<li>Excellent attention to detail and commitment to organization and collaboration</li>	<li>Flexible, open and adaptable leadership style</li>	<li>Outgoing, friendly manner with a focus on relationship building and follow through</li>	<li>Willingness to learn more about Crohn’s disease and ulcerative colitis</li>	<li>Proficiency with email, web browsers, and video calling applications (e.g. Zoom, Microsoft Teams)</li>	<li>Comfort with communicating with Gutsy Walk stakeholders through email, phone, and video calls.</li></ul>What we offer:<ul>	<li>A community of support, a dedicated staff partner, team of peers and role-specific training</li>	<li>An opportunity to use and grow professional skills, expand your network</li>	<li>A hands-on chance to make a meaningful difference in the lives of people living with Crohn’s disease and ulcerative colitis in your community</li></ul>Crohn’s and Colitis Canada commits to supporting you in your role and to providing an engaging volunteer experience. Your feedback is appreciated - <a href="mailto:volunteer@crohnsandcolitis.ca" target="_blank">volunteer@crohnsandcolitis.ca</a>

Gutsy Walk Chair

Director of Clinical Operations (Full-time, Permanent)&nbsp;Salary Range: &nbsp;$92,144 to $98,772Our organization is seeking a dedicated and experienced director to lead a team providing mental health services to children, youth, and families. The successful candidate will ensure the delivery of high-quality treatment and support while contributing to the overall leadership and strategic direction of the organization. The successful candidate will work in close partnership with the Director of Clinical Quality.&nbsp;Key Responsibilities:&nbsp;<ul><li>Provide clinical supervision to clinical staff in the agency</li><li>Lead program development and contribute to program evaluation </li><li>Participate in the preparation of strategic and operational plans </li><li>Engage community partners in developing integrated services</li><li>Provide consultation in complex client cases and high-risk situations </li><li>Work closely with the Director of Clinical Quality to support CQI and Accreditation activities</li></ul>Communication:&nbsp;<ul><li>Demonstrate strong written and oral communication skills for composing reports, leading client and staff meetings, and public engagement </li><li>Teach clinical skills and interpret policies and strategic directions </li><li>Develop proposals to support program and service initiatives</li><li>Work closely with the Director of Clinical Quality and Director of Finance as members of the management team</li></ul>Qualifications:&nbsp;Education:<ul><li>Master’s degree in Social Work or equivalent (with ability to perform the controlled act of Psychotherapy).</li><li>Certified training in Clinical Supervision&nbsp;</li></ul>Experience:&nbsp;• Minimum of 5 years of clinical experience providing family, individual, and group therapy.&nbsp;Skills &amp; Competencies:&nbsp;Leadership:&nbsp;<ul><li>Ability to plan, organize, and implement programs that impact clinical practice. </li><li>Strong motivational skills with the ability to provide clear direction and support to staff. </li><li>High emotional intelligence with a focus on staff well-being. </li><li>Experience in critical incident debriefing and risk management.&nbsp;</li></ul>Clinical Supervision:&nbsp;<ul><li>Must have the ability and the authorization to provide clinical supervision to MSW, Registered Psychotherapists and Child and Youth Workers (including qualifying RP’S)&nbsp;</li></ul>Human Relations:&nbsp;<ul><li>Strong conflict-resolution and advocacy skills. </li><li>Experience in crisis stabilization and debriefing.&nbsp;</li></ul>How to Apply:&nbsp;Interested candidates should submit their resume to <a href="mailto:HR@odmh.ca" target="_blank">HR@odmh.ca</a> by February 2, 2026.&nbsp;Interview Dates: February 9, 2026

Open Doors Mental Health for Children, Youth & Families  

Director of Clinical Operations

Job Title: Director of Addictions and Mental Health - TemporaryLocation: Ottawa, Ontario, CanadaReports To: CEOJob Status: Full Time Temporary/ 37.5 hours per week (until June 30th, 2026)Closing Date: February 02, 2026We are currently receiving applications for a full-time temporary Director of Addictions and Mental Health position here at Rideauwood, ending June 30th 2026 with possibility of extension.Purpose: The Director of Addictions and Mental Health will lead and take an active role in the following areas: clinical management, financial management and administration, communication and community partnerships/ development and human resource management, quality improvement and decision support. The Director will also oversee the ongoing development, coordination, implementation and evaluation of agency programs based on client centered, evidence based best practices. The Director will be responsible for the direct supervision of all clinical managers and oversee the ongoing day to day clinical operations. The Director will play a critical role in partnering with the Chief Executive Officer (CEO) and Board of Directors in strategic decision making and operations.RESPONSIBILITIESClinical Management<ul><li>Direct and supervise Clinical staff to ensure effective implementation of agency’s mission, goals, objectives and target outcomes, clearly communicate performance expectations and responsibilities Provide ongoing coaching and training to create an atmosphere of innovative thinking and open communication.</li><li>Work with community partners to achieve agency/client objectives and maintain a seamless integrated service system providing a continuum of services and programs to address a broad range of client needs across the lifespan and to ensure best use of resources.</li><li>Support the team in achieving individual client goals and overall agency goals/targets within risk management principles based on doing no harm to a client.</li><li>Maintain staff compliance to workload measures as determined by agency standards and funder requirements and review of same on a regular basis with the CEO and the Management Team.</li><li>Model Best Practices for staff and provide ongoing individual and group meetings to facilitate cooperative learning experiences, maintain high performance standards for staff.</li><li>Oversees the resolution of complaints and works with Managers and the CEO when appropriate to resolve complaints.</li></ul>Communication and Community Partners/Public Relations<ul><li>Work closely with all external partners including third-party vendors and consultants.</li><li>Promote and foster community relationship building.</li><li>Liaise with community partners to facilitate a systems approach to client care.</li><li>Promote and foster relationship building in support of agency integration and coordination of all services affecting client service based on the principles of working within a client focused system, circle of care providers.</li></ul>Financial Management and Administration<ul><li>Work with Finance and Quality Improvement, to analyze and present funder reports in an accurate and timely manner; collate utilization reporting materials, and manage project/program and research and administrative activities.</li><li>Maintain up-to-date knowledge of the financial status of programs operations; work closely with the finance department in order to receive and provide timely and current information.</li><li>Oversee and lead the annual service provider renewal planning process in conjunction with the CEO; administer and review all service plans and budgets; monitor and do projections for program budgets, recommend adjustments as necessary and keep senior leadership team and the Board of Directors abreast of the organization’s activity status.</li><li>In collaboration with the Management team and the active participation of the Finance department and the CEO develop and maintain a balanced operational budget.</li><li>Update and implement all necessary business and clinical policies and practices.</li><li>Oversee the development and implementation of IT projects and initiatives.</li><li>Provide Project Management services as needed to resolve significant issues with the Information Systems (IS) and ensure the overall success in the development of IT.</li><li>Participate in Quality Improvement and Risk Management.</li><li>Act as a resource to the Board of Directors. Effectively communicate and present the critical business and clinical matters to the CEO and the Board of Directors.</li><li>Collaborate with the Quality Improvement Manager to develop the data to support new funding requests.</li></ul>Human Resources Management<ul><li>Consults with Human Resources/CEO on significant human resource issues.</li><li>Collaborates with HR in drafting and revising job descriptions before approving them together with the CEO.</li><li>Strategic involvement in the recruitment and hiring of staff responsible specifically under this position and in general as required for other positions in the agency.</li><li>Responsible to maintain the proper staffing levels on the clinical team, scheduling/coverage to adequately meet program objectives and client needs to ensure services are accessible in a timely manner as per determined industry and agency standards.</li><li>Coach clinical managers to ensure employees maintain compliance.</li><li>Conduct and monitor performance reviews for clinical staff and students that report to the Director and provide final sign off on all performance reviews within the clinical team</li><li>Be available for staff consultations on a regular basis and /or as a required to address issues as they arise along in addition to annual performance reviews. Observe and review staff performance of a regular basis using means such as regular audits of progress notes, documentation compliance, job/client outcomes, interaction with peers, clients etc.</li><li>Share emergency coverage with management.</li><li>Identify training needs and approve professional development including expenditures and scheduling for the Clinical Team.</li><li>Understand and contribute to the implementation of agency policies and procedures based on internal and external requirements, contracts, laws etc.</li></ul>Management Team<ul><li>Assist with the overall functioning of the agency through participation on the Management Team</li><li>Participate in Management Team meetings and processes with ongoing communication, keeping team members and the CEO informed to ensure smooth organizational operations, client coordination, ongoing program development, community partnerships, integration opportunities etc.</li><li>Participate in ongoing training opportunities to remain informed and current to best practices and trends.</li></ul>Reporting<ul><li>Monthly reports to the CEO.</li><li>Maintain and review agency waitlists on a monthly basis with the CEO.</li><li>Manage and review client service data at a minimum on a quarterly basis or as required to meet funding/budgetary/contract reporting requirements.</li><li>Immediately report all crisis situations to the CEO or as per procedure protocols.</li></ul>Other Duties: As assignedJOB SPECIFICATIONSJob Specifications<ul><li>Must have excellent verbal and written communication skills and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.</li><li>Position requires excellent organizational skills and flexibility to meet competing pressures.</li><li>High level of independent decision-making ability is required.</li><li>The ideal candidate has had the experience of final responsibility for the quality and content of all financial data and reporting for either a division or significant program area, and has preferably overseen a human resource function previously.</li><li>Ability to translate financial concepts to, and to effectively collaborate with, other professionals who do not necessarily have finance backgrounds.</li><li>Technology savvy with experience selecting and overseeing software installations and managing relationships with software vendors; knowledge of accounting, reporting and software.</li><li>Commitment to training programs that maximize individual and organization goals across the organization including best practices.</li><li>A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.</li><li>A multi-tasker with the ability to wear many hats in a fast-paced environment.</li><li>Personal qualities of integrity, credibility, and dedication that align with the mission and values of Rideauwood</li></ul>Education and Qualifications<ul><li>Master’s level degree in Social Work, Counselling, Nursing, Health Administration, or equivalent combination of education and experience.</li><li>At least 5 years of community mental health /addictions experience and 5 years of continuous progressive management experience.</li><li>Must have a sound theoretical understanding of models specific to the Addictions and Mental Health sector, preferably experienced in providing Motivational Interviewing, Cognitive behavioural Therapy, Dialectical behaviour therapy, Solution focused, Interpersonal group therapy, trauma informed practices and concurrent disorders.</li><li>Have advanced experience of the 12 core functions of addictions counselling.</li><li>Advanced understanding of the Youth, Adult and Family Community Health Care Model and demonstrated ability of working with and developing community partnerships to best develop these programs.</li><li>Have excellent organizational skills and have the ability to focus on multiple active projects.</li><li>Good people management skills to motivate a performing team with the ability to identify opportunities and to add consultative value to integrate team intervention planning process.</li><li>Have excellent computer skills.</li><li>Have the mental stamina to deal with the pressures of working within a busy work environment, be organized and flexible and be able to make decisions quickly.</li><li>Possession of a valid driver’s license and access to a vehicle for travel.</li><li>Ability to deal with after hour emergency calls on an as needed basis, willingness to work evening hours during the week, and to work hours necessary to complete projects and tasks by stated deadlines;</li><li>Excellent knowledge of applicable laws, legislation, ministry standards and best practices.</li><li>Excellent knowledge of PHIPA, ethical and practice standards recommended by respective professional designation/organizations.</li><li>Bilingualism (English/French) is a strong asset.</li></ul>Disclaimer: This job description indicates the general nature of the level of work expected of the incumbent it is not designed to cover or contain a comprehensive list of activities, duties or responsibilities and the incumbent may be asked to perform other duties as requiredRideauwood is an equal opportunity employer and supports equity, diversity and inclusion. If any accommodations are needed for applicants during the selection process, please notify HR.

Rideauwood Addiction & Family Services

Director of Addictions and Mental Health

<h2>Director, Resource Development</h2><h3>About us</h3>United Way Niagara works locally to raise funds and invest in programming. Our goal is to improve lives and build community by engaging individuals and mobilizing collective action. United Way invests funds in priority areas that have the most need nationally.<h3>What you will do</h3><ul><li>Lead the development and implementation of fundraising strategies.</li><li>Oversee donor relations and manage the resource development team.</li><li>Collaborate with community partners to identify funding opportunities.</li><li>Prepare and manage the department's budget.</li><li>Report on fundraising activities and outcomes to senior leadership.</li></ul><h3>What we are looking for</h3><ul><li>Proven experience in fundraising and resource development.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to develop and execute strategic plans.</li></ul><h3>Why join us?</h3><ul><li>Opportunity to make a meaningful impact in the community.</li><li>Competitive salary and benefits package.</li><li>Supportive and collaborative work environment.</li><li>Professional development opportunities.</li></ul><h3>Our Hiring process</h3><ul><li>Submit your application and resume.</li><li>Interview with the hiring manager and team members.</li><li>Final interview with senior leadership.</li><li>Reference and background checks.</li></ul><h3>Place of work / Location</h3><ul><li>Niagara, Canada</li></ul><h3>How to apply for this job</h3>Apply to this job by carefully following the instructions in this job posting.

United Way Niagara

Director, Resource Development

Vacancies Available: 2Position Type: Full-Time PermanentLocation: Toronto, ONSalary Rate: $70,000-$88,000Benefits: Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.We are very excited to offer the opportunity for a Program Manager experienced in serving the geriatric population to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further!About Us:Reconnect Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.Reporting to the Director, Services, the Program Manager will ensure the delivery of high-quality services, staff orientation and supervision, quality management and performance improvement. The individual will be a role model in an organizational culture that embodies the vision, mission and goals of the organization. As a change leader, the Program Manager will thrive in an atmosphere of change and quality improvement.What You'll Do:You will be entrusted with a wide range of responsibilities, including:<ul><li>Ensuring that the assigned programs meet established objectives and standards;</li><li>Developing and overseeing program processes, as well as setting and monitoring achievement of program goals;</li><li>Overseeing and reporting program evaluation and outcome measurement results to the Director;</li><li>Recommending program improvement and expansion initiatives to the Director and participates in their development;</li><li>Monitoring all program client recording and statistical reporting to ensure that information is up to date, accurate and complete in the client information system and other files;</li><li>Monitoring and reviewing the implementation of existing departmental activities to make optimum use of staff, facilities and resources;</li><li>Evaluating the performance of staff according to policies and procedures, including performance reviews and evaluations;</li><li>Participating in all leadership development implementation activities for staff and themselves;</li><li>Providing support to hiring, disciplinary and grievance processes and conducts yearly performance appraisals of staff;</li><li>Conducting and documenting formal supervision meetings with staff.</li></ul>What We're Looking For:To thrive in this exciting role, we seek candidates with:<ul><li>University degree and/or Community College Diploma in social services or related field (an asset);</li><li>Minimum 3 years experience in formal supervisory roles;</li><li>Demonstrate superior ability to supervise, coach, mentor and engage staff;</li><li>Superior ability overseeing the day-to-day operations of assigned programs;</li><li>Ability to manage multiple priorities simultaneously with pressure of changing demands.</li><li>Self-directed and independent, but also experienced in working effectively as a member of a team, which includes internal and external stakeholders;</li><li>Above average written ability; ability to analyze written reports, complex documents and publications;</li><li>Familiar with relevant legislation (e.g., Personal Health Information Protection Act (PHIPA), Employment Standards Act, etc.);</li><li>Effective attention to detail and a high degree of accuracy;</li><li>High level of integrity, confidentially, and accountability;</li><li>Sound analytical thinking, planning, prioritization, and execution skills;</li><li>Excellent communication skills, both verbal and written;</li><li>Applied computer skills (Microsoft Office, Client Information Systems, Web browsing).</li></ul>Special Requirements:<ul><li>Criminal background check;</li><li>Must be willing to work flexible hours including evenings, weekends, statutory holidays, as required;</li><li>Must be willing to participate in an on-call rotation.</li></ul>Application Process:We can't wait to hear from you! Please submit your resume along with a cover letter through Indeed by clicking 'Apply Now'.To request an accommodation in the application process, contact us by phone at 416-676-1829We thank all applicants for their interest, however, only those selected for an interview will be contacted.Reconnect Health Services1281 St. Clair Avenue WestToronto, Ontario M6E 1B8<a href="http://www.reconnect.on.ca" target="_blank">http://www.reconnect.on.ca</a>Reconnect Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

Reconnect Health Services

Program Manager

Competition # 2025-549-CCSupervisor, Living Standards Response Team (2025-549-CC)Employment Type: Permanent Full Time, Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm)Work Setting: Onsite – Limited opportunities to work remotely/HybridSalary: $65,000 - $70,000Application Deadline: January 14th, 2026, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp;communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Supportive Housing – Living Standards Response Team, Community CareOur Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction supports, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client&nbsp;self-determination.The Supervisor, Living Standards Response Team, reports to the Manager, Community Supports Outreach and is accountable for leading and overseeing the day-to-day operations of the Team, including case management and living standards interventions for tenants. The Supervisor ensures the delivery of integrated, tenant-centered, harm reduction and trauma informed services through direct supervision, team coordination, and program development. They will work alongside the Team to provide supervision, coordination as well as direct, practical assistance to tenants to enhance their quality of life and housing stability. This includes performing extreme cleaning, decluttering and removal of debris, organizing living spaces, and preparing units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role is mobile and will work across different locations in owned, leased and private properties.This philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.What You Will Do<ul><li>Support with implementing the operational responsibilities of the supports and services and initiatives associated with the Living Standards Response Team</li><li>Provide daily oversight of program staff and supports with training and orientation of staff; participates in regular supervisory sessions with staff</li><li>Supervise the Living Standards Workers and Case Managers in the delivery of case management, extreme cleaning, organizing, decluttering, and pest control interventions.</li><li>Empower staff to provide practical, hands-on service and tenant coaching, upholding harm reduction, trauma-informed, anti-oppressive, and anti-racist frameworks.</li><li>Lead team meetings, coordinate schedules, and provide oversight for in-unit interventions, crisis responses, and safety reviews.</li><li>Supports the Manager with the planning and implementation of staff development and organizational policies, procedures and protocols.</li><li>Monitor and evaluate team performance; ensure consistent standards for documentation, reporting, and communication with management.</li><li>Guide the development and review of tenant care and safety plans, responding to emergent issues and facilitating appropriate support and referrals.</li><li>Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders </li><li>Foster collaboration with external partners, and service providers to optimize intervention outcomes and resource access.</li><li>Represent the team in organizational and external meetings; deliver presentations, participate in best practice networks, and advocate for resident needs.</li><li>Maintain program records, collect data, and prepare statistical and narrative reports on impact and service delivery.</li><li>Address conflicts and crisis situations with tenants and staff, providing mentorship, de-escalation, and support.</li><li>Ensure ongoing professional development for self and team members; organize training sessions and promote knowledge sharing.</li><li>Participate in hiring, orientation, and performance review activities.</li><li>Adapt team support to challenging, mobile environments where clients may display responsive or high-risk behaviors.</li><li>Other duties as assigned by the Manager, Community Supports Outreach</li></ul>What You Bring to the Team<ul><li>Post-secondary degree in Social Work, Psychology, or related field; with additional supervisory or leadership experience in housing, supportive or community mental health services.</li><li>Minimum 3 years' experience: implementing programs, working with homeless/vulnerably housed individuals, supervising staff (preferably in a unionized environment), knowledge of tenancy legislation and property management.</li><li>Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.</li><li>Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.</li><li>Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.</li><li>Demonstrated leadership, ability to create and sustain teamwork, and manage staff performance.</li><li>Proven skills in strategic planning, community engagement, and service evaluation.</li></ul>What Will Set You Apart<ul><li>Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.</li><li>Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.</li><li>Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.</li><li>Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.</li><li>Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.</li><li>Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.</li><li>Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.</li><li>Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.</li><li>Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).</li><li>Commitment to ongoing learning and professional development as directed by the organization.</li></ul>Go to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Supervisor, Living Standards Response Team (2025-549-CC)

Summary:&nbsp;Provides clinical counselling and ongoing supervision of staff after assessing client’s social, psychological, emotional, and/or behavioural issues and by developing therapeutic programs and interventions.Key Duties and Responsibilities:<ul><li>Supervise clinical counsellors, providing regular case consultation, performance feedback, and professional development support to ensure adherence to best practices and organizational standards.</li><li>Provide clinical leadership, mentorship, and consultation to interdisciplinary staff, students, and partners by supporting case discussions, recommending evidence-based interventions, and promoting effective, continuous care for youth and families.</li><li>Oversee daily operations of walk-in counselling and allied health services, managing caseloads, supervising interns, and ensuring culturally responsive, evidence-informed practice.</li><li>Collaborate with inter-professional teams and community partners to develop, implement, and evaluate individualized care plans for youth and families, ensuring services are coordinated and client centered.</li><li>Design and deliver clinical education and training for staff and service providers using evidence-based models and adult learning principles; create relevant materials and evaluate effectiveness.</li><li>Support and supervise walk-in counselling staff and interns, including onboarding, annual performance evaluation input, and identifying learning needs to ensure clinical growth and competency.</li><li>Lead or participate in committees, case management meetings, and community initiatives, representing the clinical perspective and supporting the development of integrated service pathways.</li><li>Engage in public education, staff training, and outreach, delivering presentations, facilitating support groups, and promoting prevention strategies within the community.</li></ul>Counselling and Case Management Skills:<ul><li>Knowledge and awareness of a wide range of individual and family counselling techniques.</li><li>Knowledge of the principles of Integrated Case Management and ability to apply these principles in practice when working with allied professionals involved with clients.</li><li>Comprehensive knowledge of the broad range of issues pertaining to mental health and substance use among adolescents, young adults, and their families.</li><li>Demonstrated knowledge of supervisory and consultative processes and of clinical supervision models, with the ability to identify learning needs, teach, coach and provide clinical information and supervision.</li><li>Demonstrated therapeutic skills and the ability to apply theory and practice in the areas of case management and individual, family and group therapy with clients with a variety of mental health and substance use disorders.</li><li>Demonstrated knowledge and application of trauma-informed and culturally safe principles of care.</li><li>Demonstrated knowledge of team-based primary care.</li><li>Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (i.e. Mental Health Act; Adult Guardianship Act; Health Care (Consent) and Care Facility (Admission) Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act).</li><li>Demonstrated ability to teach, coach, and provide clinical support.</li><li>Effective listening and consensus building skills that promote communication and lead to a cooperative approach to problem solving and decision making within interdisciplinary settings.</li><li>Ability to manage crisis situations and provide leadership to staff in the management of client crises.</li><li>Ability to make effective referrals in a collaborative manner, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners.</li><li>Physical ability to carry out the duties of the position.</li></ul>Other Skills &amp; Abilities:<ul><li>Demonstrate cultural sensitivity and understanding of the client population’s cultural and socio-economic characteristics.</li><li>Able to form a mutually respectful partnership with persons served and their families in which they are helped to gain skills and confidence to address any issues and problems they face.</li><li>Able to accept the differences they will find among their clients.</li><li>Accept clients’ rights to self-determination and individuality and must not discriminate on the basis of Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, socio-economic status, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.</li><li>Able and willing to understand young offender issues and to be trained in working with offenders.</li><li>Demonstrated knowledge, experience, and sensitivity in working with Indigenous and multicultural issues preferred.</li><li>Able to work effectively with others in a multicultural environment, independently and as part of an interprofessional team, including understanding the frameworks of other disciplines.</li><li>Have basic computer and Internet skills.</li></ul>Qualifications – Education/Experience<ul><li>Master’s degree in counselling psychology or a related counselling field</li><li>Ability to register as a Clinical Counsellor</li><li>At least 3 years of recent related experience, including 1 year of supervisory experience</li><li>Experience working in a multi-disciplinary team</li><li>Experience working directly with youth</li></ul>Other Job requirements.<ul><li>Criminal records check clearance, including vulnerable sector clearance.</li><li>Follow the Code of Ethics and the Mission Statement of SHARE Family &amp; Community Services. </li><li>Abide by the relevant rules and regulations as set out by the Ministry of Children and Family Development.</li><li>May be required to type confidential, sensitive, graphic information.</li><li>May be required to deal with emotionally charged people in the office space or on the telephone.</li></ul>Post Closing date - Open until filledLocation: &nbsp; &nbsp; &nbsp; &nbsp;Port CoquitlamHours: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;35 hours per week. Monday to Friday (Open to flexible hours and some evenings).Start Date:&nbsp; &nbsp; &nbsp;ImmediatelySHARE recognizes the systemic discrimination that Black, Indigenous, Persons of Colour and many other groups have historically experienced, and continue to face in our society, and in our community.&nbsp; SHARE is committed to being an inclusive, welcoming and unbiased employer. Multilingual skills and multicultural competence are assets.Our OrganizationSHARE&nbsp;is an accredited non-profit, independent, community-based organization providing leadership and programs in response to the social needs of the residents of the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra), New Westminster and adjacent communities.&nbsp; SHARE Family &amp; Community Services exists to&nbsp;Connect,&nbsp;Engage, and&nbsp;Strengthen&nbsp;Individuals and Families.To learn more about SHARE Family &amp; Community Services:<ul><li>watch this video&nbsp;<a href="https://vimeo.com/316966573" target="_blank">https://vimeo.com/316966573</a></li><li>Visit our website at&nbsp; <a href="https://sharesociety.ca/" target="_blank">https://sharesociety.ca/</a></li></ul>

SHARE Family & Community Services

Clinical Lead (Foundry)

Competition # 2025-532-CPSupervisor, Performance and Quality Improvement IES (2025-532-CP)Employment Type: Permanent Full Time, Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm)Work Setting: Exclusively Onsite – 2930 Lake Shore Blvd. WestSalary:$55,000 - $64,000 Application Deadline: January 8, 2025, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview – Integrated Employment Services (IES), Community ProgramsIntegrated Employment Services (IES) program is dedicated to supporting jobseekers in navigating systemic barriers and achieve meaningful employment. We are evolving our service delivery model to optimize performance-based funding, strengthen client outcomes, and leverage innovative tools—including AI—to build high-performing, collaborative teams. This program is all about creating equitable opportunities and driving measurable impact in our communities.As Supervisor, Performance &amp; Quality Improvement, IES, you will play a key role in ensuring service excellence and continuous improvement across the IES program. Reporting to the Senior Manager, you’ll:<ul><li>Champion quality and compliance by aligning service delivery with IES performance standards and funder expectations.</li><li>Drive operational efficiency through improved processes, accurate reporting, and data-informed decision-making.</li><li>Lead initiatives for consistency and scalability, leveraging technology to enhance accountability and outcomes.</li></ul>Your responsibilities will include coordinating performance monitoring, operational support, financial reconciliation, and policy/business systems administration across all IES Centres and related functional areas (e.g., Booking Centre, Employer Engagement). You’ll also manage activities such as data analysis, forecasting, performance improvement projects, and financial claims management—all while exercising a high degree of confidentiality and judgment.We’re looking for someone who brings exceptional communication, collaboration, analytical skills, and initiative, and who thrives in a service-oriented, respectful, and inclusive environment.What You Will DoPerformance Monitoring, Data Analysis &amp; Reporting<ul><li>Monitor program and site-level performance using Power BI dashboards and reporting tools.</li><li>Analyze key indicators (intake, service delivery, employment outcomes, retention milestones, STAR ratings) to identify trends, risks, and opportunities.</li><li>Prepare reports, dashboards, and briefing materials to support data-driven decisions and performance coaching.</li><li>Share best practices from high-performing sites and update policies, manuals, and training resources.</li><li>Coordinate performance improvement projects across teams for consistency and scalability.</li></ul>Financial Administration &amp; Claims Processing<ul><li>Manage financial reconciliation for vendors and client supports, ensuring accurate coding and compliance.</li><li>Process payments, reconcile documentation, and oversee program credit card approvals and controls.</li><li>Coordinate and submit Employment Related Financial Support claims, including attestations and reimbursement packages.</li><li>Maintain quality assurance and compliance throughout financial processes.</li></ul>Operational Coordination &amp; Executive Administrative Support<ul><li>Organize meetings, agendas, logistics, and follow-up for cross-site initiatives and Senior Manager support.</li><li>Maintain trackers, issue logs, and progress reports for operational priorities and improvement projects.</li><li>Oversee project workplans and milestone tracking to ensure timely delivery.</li></ul>Policy, Procedure &amp; Knowledge Management<ul><li>Ensure alignment with Integrated Employment Service Guidelines and agreements.</li><li>Consolidate and maintain program policies, workflows, and service standards with version control and compliance tracking.</li><li>Lead updates, dissemination, and training sessions when procedures change.</li></ul>Human Resources &amp; Cross-Site Coordination<ul><li>Track probation periods, performance review deadlines, and disciplinary documentation with strict confidentiality.</li><li>Coordinate marketing and operational activities across sites, including materials, signage, and vendor interactions.</li><li>Foster collaboration and continuous improvement by working closely with internal teams and stakeholders.</li></ul>Collaboration, Innovation &amp; Internal Relationships<ul><li>Partner with the Project Management Office, Digital Transformation Office, Performance-Based Funding, Career Success team, and other internal stakeholders to advance joint initiatives.</li><li>Support internal working sessions, develop guidance documents, and lead training and follow-up activities.</li><li>Foster a culture of continuous improvement, collaboration, accountability, and learning.</li><li>Demonstrate commitment to equity, community development principles, trauma-informed practice, and inclusive engagement.</li><li>Perform other related duties as assigned.</li></ul>What You Bring to the Team<ul><li>Post-secondary degree or diploma in business administration, public administration, analytics, social services, project management or a related discipline preferred.</li><li>Minimum 3–5 years’ experience in data analysis, program administration, research, operations support, or performance reporting—ideally in a human services or employment services environment.</li><li>Experience working with sensitive personnel information, finance processes, and operational reporting.</li></ul>What Will Set You Apart<ul><li>Demonstrated experience extracting, analyzing, and interpreting data to support decision-making.</li><li>Strong Excel and Power BI literacy with ability to manipulate, segment, filter, and present data.</li><li>Familiarity and experience with the EOIS CaMS system and WCG’s FFAI case management system would be an asset.</li><li>Proficiency in administrative coordination, scheduling, agenda preparation, minute-taking, and action tracking.</li><li>Experience with performance measurement, quality assurance, forecasting, or root-cause diagnostics.</li><li>Demonstrated skill in processing payments, reconciling accounts, and preparing financial claims packages.</li><li>Excellent written communication skills, including ability to prepare reports, procedures, and presentations.</li><li>Proven ability to work collaboratively across teams and functions.</li><li>Analytical problem-solver with strong judgement and initiative.</li><li>Experience coordinating working sessions, follow-ups, procedural roll-outs, and training.</li><li>Ability to manage confidential information with discretion and respect.</li><li>Ability to support culturally diverse and traditionally marginalized populations through respectful, trauma-informed practice.</li><li>Understanding of employment services, labour market issues, client journeys and service barriers is an asset.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

39 Supervision / Team Leader Jobs