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Department: Advancement and External Relations&nbsp;Job Type: ContinuingFull-time/Part-time: Full Time (&gt;=1249 hrs/year)&nbsp;Campus: Waterloo&nbsp;Reports to: Manager, Advancement Systems &amp; Data AnalyticsEmployee Group: WLUSA&nbsp;Application Deadline: December 7th 2025Requisition ID: 10309&nbsp;Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a <a href="https://www.wlu.ca/about/discover-laurier/indigenization/index.html" target="_blank">commitment to Indigenization</a> and <a href="https://www.wlu.ca/about/working-at-laurier/commitment-to-inclusion.html" target="_blank">commitment to equity, diversity, inclusion</a>, Laurier’s thriving community has a place for everyone.Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a <a href="https://www.wlu.ca/about/governance/assets/resources/8.14-flexible-work-policy.html" target="_blank">flexible work policy</a> and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.This job posting is for a current vacancy.Position SummaryReporting to the Manager, Advancement Systems and Data Analytics, the CRM Analyst is responsible for the transition, implementation, maintenance and continuous improvement of the CRM. This CRM deployment marks a transformational shift in operations for Advancement as the incumbent will support this transformation from the current Banner into the new CRM. AER is a Department of over 85 staff and is responsible for all major gift fundraising, annual giving fundraising, external relations, alumni relations – including all events, solicitations and communications with our Laurier Alumni and donors. The incumbent supports the day-to-day operations of the CRM including planning the implementation and future growth of the CRM, expectation management, coordination of resources for maximum results, strong communications among stakeholders within the project and across campus.Primary responsibilities of the CRM Analyst will include acting as a ‘super-user’ of the CRM application that is responsible for data, configuration, security and system administration activities. The incumbent administers and monitors the CRM and performs activities required to configure, maintain, and troubleshoot the CRM solution.Working with other members of the CRM Project Team, the CRM Analyst plays a key role in planning and advancing the solution through conducting business process analysis. This includes analyzing current state business processes used by AER operations and determining changes to existing procedures and policies to maximize the efficiency of the CRM.&nbsp;&nbsp;The CRM Analyst will be responsible for developing, enhancing, implementing, and maintaining information assets supporting the broader functions of the Advancement and External Relations (AER) teams. This position that combines business, statistical, and information analytics with project management and technical support. This position requires a high degree of flexibility with projects including the transition, implementation and maintenance of the CRM. Also including systems support – including iModules, statistical analysis of alumni data (data mining for insights into characteristics of alumni giving), and information and data management.The position will also work closely with all AER teams and the wider university departments to analyze and develop flexible and consistently executable department wide training, onboarding and file management strategies and special projects/business improvement processes to facilitate, diagnose, and formulate solutions to the business process/data needs and being able to clearly articulate solutions essential to finding effective and efficient solutions to business/workflows. This role will support the department in any/all activities including gifts, events, data management, data analytics, records management, and engagement opportunities.AccountabilitiesProject Management<ul><li>Responsible for the transition, implementation, maintenance and continuous improvement of the CRM.</li><li>Regularly communicate with ICT on current state and future direction of the CRM project in weekly team meetings with PM, Vendor and Project Sponsors</li><li>Research and analyze effectiveness of CRM functions and features and prepare plans and recommendations to leadership.</li><li>Develop strategic plans for the implementation and adoption of CRM to deliver maximum value to AER</li><li>Liaise and work collaboratively with all stakeholders to ensure a smooth transition to the CRM</li><li>Plan and manage CRM support and system enhancement tasks that span across AER</li><li>Lead business users in the management of completing CRM system change priorities, enabling prioritization and implementation of users’ needs.</li><li>Develop recommendations to improve the user experience, ensuring a common view of system use and increases user acceptance (e.g. business process improvements, system configuration modifications, data metrics).</li><li>Provide expertise and practical assistance in delivering services.</li><li>Ensure appropriate business participation in information technology projects.</li><li>Follows requirements gathering, project management and change management best practices.</li><li>Balance business users' requests and requirements with technical constraints.</li><li>Report progress, milestones and problems to ICT and advise of solutions</li></ul>Additional projects<ul><li>Maintain and develop improvements for the Alumni Engagement Index (AEI) – including benchmarking against and researching what other Canadian universities are doing</li><li>Improve departmental use of SharePoint including power automate/apps tools to enhance existing business processes or to build new ones as needed.</li><li>System administrator of the eMarketing platform, iModules. This includes the maintenance of its data, user access management, payment gateway and gift processing forms, email exclusions and list management, liaison with vendor application support to diagnose and resolve system errors.</li><li>Responsible for maintaining the Banner/CRM and iModules Connector and develop other data integration and data quality systems. This includes managing corresponding support tickets between ICT, iModules, and Ellucian/CRM.</li><li>Become familiar with the structure and working of the Banner Advancement module and other new software as needed</li><li>Work with business users to elicit and capture information and data requirements</li></ul>Administration<ul><li>Create policies, guidelines and procedures for CRM-related functions and develop and author systems documentation for CRM.</li><li>Provides support for advanced, complex CRM platform issues for users seeking assistance.</li><li>Maintain knowledge base of common issue resolutions.</li><li>Build and configure CRM dashboards, reports and workflows</li><li>Ensure proper recording, documentation and closure of user cases.</li><li>Provide operational supervision to others in how to carry out work tasks.</li><li>Perform advanced levels of business analysis, problem solving and research to work with the vendor and formulate solutions to complex business needs.</li><li>Ensure the CRM system and data are responsive to the reporting needs of AER.</li><li>Direct business user testing teams to provide technical and process input, support and analysis for software, hardware and operational specifications.</li><li>Follow change control procedures and manage the deployment from test to production.</li><li>Perform other duties as assigned by the Manager, Advancement Systems and Data Analytics.</li></ul>Qualifications<ul><li>Undergraduate degree with a minimum of five years related experience in the post-secondary, and/or business management sectors</li><li>Demonstrated project management skills</li><li>Excellent communication and interpersonal skills are required; must be able to build strong relationships and communicate in highly stressful situations with a broad range of users within the university and with software vendors including instruction to non-technical users on technical applications and with technical users on business processes</li><li>Excellent problem solving and decision making skills</li><li>Proven ability to handle multiple critical demands in order to ensure this multi-faceted project is delivered and implemented successfully with a clear plan for future development. This may include resolving issues between conflicting priorities both inside and outside the university. Using skills of persuasion and applied reasoning to reach a consensus.</li><li>A proven ability to design and implement new processes and facilitate user adoption</li><li>The ability to influence stakeholders and work closely with them to develop solutions to highly complex and inter dependent problems with impacts on multiple facets of the operation.</li><li>Proven knowledge of business analysis, quality assurance, and workflow tools and/or practices</li><li>Experience with information development/management tools and systems, as well as the accessing, analyzing, organizing, evaluating and presenting complex technical information.</li><li>Experience with frequent uncontrollable interruptions to work flows, which create changes in priorities and result in changes in the pace/flow of work. Schedules and deadlines are well articulated but are subject to change based on unforeseen events and may result in conflicting priorities. Resolution will require high volumes of consultation and service.</li><li>An understanding of CRM platforms, with the ability to create and update formula fields, workflows, custom views, and other content of intermediate complexity</li><li>Demonstrated aptitude in working with computing technology; desire to learn, participate and keep current with technologies</li><li>Proficiency with Microsoft products including Excel, Word, Visio</li><li>SharePoint, and iModules experience strongly preferred</li><li>SQL experience required, VBA an asset – a strong programming background is necessary</li><li>Demonstrated experience with ETL data integration solutions like IBM InfoSphere DataStage, Microsoft SQL Server Integration Services, or Oracle Data Integrator</li></ul>Hours of WorkThis is a Full-time, Continuing opportunity. The normal hours of work are 8:30am to 4:30pm, Monday to Friday. Flexibility in hours may be required, including evening and/or weekend work due to periods of high volume. When possible, the manager will adjust hours to ensure no more than 35 hours are worked in a week.This position is eligible for a flexible work arrangement, as per Policy 8.14 (Flexible Work Policy). All arrangement must be approved by the direct manager. In-person attendance for events, as required to meet operational needs, is expected. On occasion, this schedule may need to be adjusted to meet operational requirementsCompensation<ul><li>Level:&nbsp;E</li><li>Rate of Pay: $42.32 - $44.74 per hour with an annual step progression on anniversary date up to $48.37 per hour. Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job</li></ul>Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity &amp; Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at&nbsp;<a href="https://careers.wlu.ca/content/How-to-apply/" target="_blank">careers.wlu.ca/content/How-to-apply/</a>Should you be interested in learning more about this opportunity, please visit&nbsp;<a href="http://www.wlu.ca/careers" target="_blank">www.wlu.ca/careers</a>&nbsp;for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.

Wilfrid Laurier University

CRM Analyst

JOB SUMMARYThe Working Centre is seeking a Community Bike Shop Animator to join the team at Recycle Cycles. Located in downtown Kitchener, Recycle Cycles is a community bike shop that provides a caring and supportive space where people can access the tools, space, and knowledge they need to fix their own bicycles for free, and access to inexpensive bicycles and parts.Recycle Cycles is a community enterprise project, always working to create a balance between involvement and production. We host and assist all people who come into the space, building trust and relationships while also holding the boundaries of the space in a thoughtful and caring way. Volunteers are the heart of our project, and we work with a diverse team of volunteers who join us each day to share their skills and learn new ones. Understanding people’s strengths and finding meaningful ways to engage them is a key aspect of our project. This is creative, productive and community building work.The Community Bike Shop Animator takes a lead role in supporting all the activities of the shop and for fostering an inclusive and diverse community of cyclists.ABOUT THE WORKING CENTREThe Working Centre is a dynamic community-based organization, forming a web of projects that wrap around people, building stability of place, income, health and mental health. Our work includes:<ul><li>St. John’s Kitchen and Outreach Hub - An integrated web of supports for people experiencing homelessness, addiction to drugs, experiencing mental illness, focusing on those most left out. Projects include St. John’s Kitchen, Street Outreach, Specialized Outreach Services, Justice Outreach Services, and Community Dental.</li><li>Housing and Shelter Hub – We support over 165 people in 124 units of affordable, supportive, sober, women &amp; children, and health-based housing. We host a 50-cabin shelter that welcomes people from encampments to shelter.</li><li>Work and Livelihood Hub - The Working Centre’s Resource Centre is a hub for work, financial problem-solving and livelihood related issues. Projects include Job Search Resource Centre, Money Matters, and Job Café.</li><li>Community Tools and Enterprise Hub – Practical and productive examples of enterprise. We seek to serve the common good through skill building and to provide access to tools for those not able to participate in the larger economy. The main work of regeneration happens through re-use, re-purposing and creating goods and services. Community Tools seek to make daily living more inclusive, affordable and cooperative.</li></ul>The Working Centre has been developing as a Living System organization with the capacity for creative responses. A Living System means that our practices and approaches have the openness to evolve, that cooperation, responsiveness, hospitality and diversity are key features.SUMMARY OF RESPONSIBILITIES<ul><li>Coordinate and support the day-to-day operations of the shop </li><li>Coordinate volunteer involvement in shop operations, including supporting and empowering them in their learning and development </li><li>Create a safe, welcoming, inclusive, productive and fun environment </li><li>Welcome diverse folks into the shop each day, supporting any conflict resolution as needed </li><li>Creatively work to respond to each person’s needs while still holding the range of what is possible in the shop and prioritizing shop commitments </li><li>Participate in bicycle repairs and troubleshooting</li><li>Manage inventory, tracking donations, ordering and receiving supplies to ensure our shop is fully stocked</li><li>Maintain shop systems and organization so that volunteers, customers and team have a positive experience</li><li>Engage with community groups and organizations, run shop outreach events </li><li>Participate in scheduling and shop organization commitments</li></ul>QUALITIES AND QUALIFICATIONS<ul><li>Knowledge of mechanics and bicycles, experience and up-to-date capacity with tools of the trade</li><li>Support and appreciation for the purpose of Recycle Cycles as a not-for-profit community space</li><li>Interest in and experience in teaching, training or supporting people to learn new skills </li><li>Ability to multi-task, deal with multiple demands, and to stay calm under pressure </li><li>Excellent time management skills and attention to detail, with the ability to perform multiple tasks and meet deadlines while maintaining quality </li><li>Hard worker who is willing to go the extra mile to meet project needs </li><li>Ability to work well independently as well as to function effectively as a member of a diverse team</li><li>Excellent communication skills, being able to effectively engage with people from diverse backgrounds and identities </li><li>Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement </li><li>Flexibility to work shifts as needed, joining the team in making sure that we have coverage of all shifts</li></ul>COMPENSATION AND BENEFITSWe are looking for someone to join our team full time, working a regular schedule that includes one evening/week plus Saturdays. Our shop is open from Tuesdays to Saturdays.The Working Centre has an equal salary policy across the organization. This position starts at $30.00/hour or $58,500 annually. We offer a full benefits package that starts after 3 months of full-time work.APPLICATION PROCESSThe Working Centre is a dynamic and highly responsive organization. Co-workers come from all walks of life, a variety of cultural backgrounds age groups. We are constantly learning and are challenged in our work. We offer a work environment that allows you to do meaningful, respectful and good work.This work is more than a job – it is about committed community work in a collaborative environment. If you think that this role would make you excited to come to work every day, we’d like to hear from you.Email your application to <a href="mailto:working@theworkingcentre.org" target="_blank">working@theworkingcentre.org</a> and include:<ul><li>A cover letter explaining your interest in this position, our organization and how your experience and skill would be a good fit.</li><li>- Your resume</li></ul>

The Working Centre

Recycle Cycles Community Bike Shop Animator

Society Profile: Seniors Services Society is a non-profit charity located in New Westminster, BC which provides support services for seniors in New Westminster to live independently, as well as housing information across BC and outreach services for seniors in the Lower Mainland. Purpose &amp; Strategic Alignment: Reporting to the Support Services Program Manager, the Support Services Program Coordinator ensures smooth service delivery by recruiting and coordinating volunteer resources and providing program support. This role is essential in connecting volunteers, clients, and services across multiple active programs, including intake assessments, service coordination, and volunteer-supported initiatives. Position Overview: This role oversees volunteer management and program coordination to support seniors’ services. The ideal candidate thrives in a collaborative, dynamic environment, is highly organized, and is passionate about community engagement and program delivery.&nbsp;Key Responsibilities Include: Volunteer Coordination: •Schedule, supervise, and support volunteers across various Support Services programs (Forms &amp; Tax Clinics, Friendly Support Calls, Grocery Shopping, Social Meal Programs, etc.). •Identify volunteer needs with the Support Services Program Manager; maintain recruitment pipelines and web postings. •Recruit, interview, onboard, and schedule volunteers for seamless program delivery. •Provide volunteers with program information and resources to prepare for client interactions. •Maintain volunteer data for reporting and continuous improvement. •Plan and coordinate volunteer recognition events and attend community outreach initiatives. Program Coordination &amp; Service Support: •Match clients with volunteers or service providers efficiently. •Support service delivery by addressing missed services, client concerns, and urgent issues. •Maintain accurate program data for internal and external reporting. •Assist with planning and coordination of Society-led events and fundraisers. •Manage work orders, client documentation, and subsidy/payment tracking. •Assist with client intake assessments, including home visits for Light Housekeeping and other programs. •Handle program financial transactions as required. •Provide additional support to the Support Services Program Manager as needed. Job Details: •The is a full-time permanent position. •37.5 hours per week, Monday to Friday, 8:30am–4:30pm, some evenings and weekends as needed. •Compensation: $52,650 – $56,550 annually. Salary will depend on the successful applicant’s qualifications, experience and skillset. •4-month probationary period. •This is an in-person position based at our New Westminster office; remote work is not available. Benefits: •Paid time off between Christmas and New Year. •Birthday leave. •Professional development and wellness support. •RRSP matching up to 2% after 24 months of employment. •Opportunities to contribute to meaningful work supporting seniors in BC. Qualifications &amp; Requirements: •Passion for SSSBC’s mission and values. •Strong interpersonal, communication, and organizational skills. •Experience in volunteer management, program coordination, or community engagement preferred. •Proficiency with Microsoft Office 365, Teams, and internal databases. •Valid BC Driver’s License and access to a reliable vehicle. •Clear Criminal Record Check including vulnerable sector clearance. How to Apply: Please submit your resume and cover letter to <a href="mailto:admin@sssbc.ca" target="_blank">admin@sssbc.ca</a>.&nbsp;Deadline: Open until filled.&nbsp;Note: Only shortlisted candidates will be contacted. No phone calls, please.

Seniors Services Society of BC

Support Services Program Coordinator

Pine River Institute is a unique treatment center for youth 13 to 19 years of age struggling with addictive behaviours and frequently, other mental health challenges. Our program encompasses four seamless phases that include Outdoor Leadership Experience, Live-In, Transition, and Aftercare, which create opportunities for youth to engage in a focused transformation of therapy, education, recreation, life skills, alongside a parental/caregiver parallel process. Most of our students are from Ontario. We receive funding support from the Ministry of Health and academic support through the Ministry of EducationAs an employer, PRI endeavours to create an environment where staff can reach their full potential through ongoing learning. Our workplace strives to embrace individual differences, to recognize, appreciate, and respond to uniqueness, to encourage every member of our team to bring their whole self to work.<h2>Are you interested in working alongside our mission-driven team of passionate professionals? Reports to: Assistant Clinical Director</h2>Start date: January 2026Location: Mulmur campusSalary range: $75000+ (commensurate with experience)This is a unique role that combines community outreach with the responsibility of leading the activity of admitting students and their caregivers into our PRI live in treatment program.&nbsp;The ideal candidate will have clinical experience that includes assessment and motivational interviewing. They will possess excellent interpersonal skills, a working knowledge of youth addictions and mental health therapeutic treatment programming with a proven record in building relationships with clients. Exceptional verbal and written communication skills are required. This role will represent PRI in the community and will be the first experience with PRI for youth, families/caregivers, and our referring partners.<h2>Responsibilities (include, but are not limited to):</h2><ul><li>Ensure PRI’s treatment program is maximized through the creation of a pipeline and the consistent admission of students/families as spaces become available</li><li>Develop pathways for admissions, including but not limited to Ministry of Health funded beds</li><li>Identify opportunities to build partnerships with referring agencies and maintain a network of contacts with particular attention to expanding our diversity of PRI clients</li><li>Oversee the admission process from end to end ensuring clinical consultations and various partners are involved at appropriate times to ensure a smooth and successful entry, including census and bed planning communications</li><li>Oversee the on-site assessment process for youth and their family/caregiver</li><li>Prepare comprehensive assessments to facilitate admission decision, in collaboration with Clinical Leadership</li><li>Oversee the development and maintenance of admission packages and policies</li><li>Ensure timely and accurate submission of reporting to various departments</li><li>Participate in PRI Management team meetings</li><li>Support initiatives to improve the flow and confidentiality of information exchanges from inquiry to admission</li><li>Provide leadership and support to the Admissions Coordinator in the oversight of a comprehensive database</li><li>Participate in the on-call rotation</li><li>Perform other related duties</li></ul><h2>Qualifications:</h2><ul><li>Graduate or undergraduate degree in relevant human services field (Social Work, Psychology etc.)</li><li>Working knowledge of addictions and mental health sector particularly child and youth services, and the supporting legislation</li><li>Experience in motivation interviewing and navigating conflictual situations</li><li>Previous experience in assessment and admissions activities, (wait list management)</li><li>Previous experience working with at risk youth/families/caregivers</li><li>Previous experience in building partnerships, networking, and outreach will be considered an asset</li><li>Exceptional organizational and communication skills</li><li>Strong report writing skills</li><li>Strong understanding of Microsoft Office, specifically excel</li></ul>We offer competitive compensation and the opportunity to be part of an exciting and innovative program within a multi-disciplinary team. For more information, please see our website&nbsp;<a href="http://www.pineriverinstitute.com/" target="_blank">www.pineriverinstitute.com</a>.Interested candidates should email their resumes to Jennifer Rutledge,&nbsp;at&nbsp;<a href="mailto:hr@pineriverinstitute.com" target="_blank">hr@pineriverinstitute.com </a>. We thank all candidates who apply, but only those selected for an interview will be &nbsp;contacted.In accordance with the Accessibility for Ontarians with Disabilities Act (AODA, Pine River Institute strives to ensure that all recruiting processes are nondiscriminatory and barrier-free. If you require accommodation, please advise in advance of attending the interview.

Pine River Institute

Admissions Director

Baldwin Housing and Community Support Program is seeking a Community Support Worker - 6 Month Contract - to provide instrumental support services to individuals aged 16 or older who have a serious mental illness/concurrent disorder. Services will be provided within a framework of a client-centered rehabilitation model. The community support worker will work collaboratively with the team and other mental health service providers to increase the functional abilities and independent living of residents of the Baldwin Housing and Community Support Program. The Community Support Worker will perform a continuum of functions, including developing support plans with clients, client, and systems advocacy, symptom management, life skills teaching, supportive counselling, family support, and crisis support. The Community Support Worker provides support within our residential setting and in the Community with individuals living independently. The community support worker may provide on-call support and, at times, works flexible hours.Qualifications:Candidates must have a college diploma/university degree in social service worker or social work with experience in the mental health field and/or addictions and housing. Candidates must be registered or eligible for registration in a professional college or association. Candidates must have a valid driver’s license and a reliable vehicle for use in this position. The ability to provide French-Language services is an asset.&nbsp; The Canadian Mental Health Association (CMHA), Hamilton Branch is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous Peoples and persons with disabilities. CMHA Hamilton will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilites Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.We thank all who apply, but only those selected for interview will be contacted. If the posting is still active, we will be accepting applications.

CMHA Hamilton

Community Support Worker - Full-Time 6-Month Maternity Coverage

Job Description:&nbsp;To respond to client and community service, information and referral requests.&nbsp; The objective is to respond and connect the client with internal or external services and provide immediate support for crisis situations. This role is the first point of contact for individuals seeking mental health support.&nbsp;The incumbent will play a critical role in ensuring clients feel heard, understood and guided through the intake process with care and professionalism. This role will also support clients by referring them to other services (internal and external) as needed, and provide immediate support for crisis situations.Responsibilities:Serve as the initial contact for clients via phone, email or in-personProvide telephone-based intake and initial assessments for new or returning clients to determine service needsSchedule appointments and coordinate with counsellors to ensure timely supportInform clients of limits to confidentialityProvide support and crisis intervention services as requiredAssess whether a child welfare concern exists and report those concerns to the Children’s Aid Society (CAS)Apprise clients of policies and fees where applicableAssess callers’ requests for service and other related needs which may require screening and make internal or external service referral as necessaryLiaise with staff on status of booked appointments and the need for available timesMonitor number of clients waiting for therapy (individual or groups)Manage court-mandated referralsManage course/group registrationsArrange for language interpreter service, as neededCoordinate the update and revision of Agency Intake procedures in consultation with the relevant ProgramsMaintain a database of relevant community resources&nbsp;Identify community needs and service gapsInput client data on case management softwareCollaborate with other team members to enhance program productivityFoster a positive work environment through effective communication and teamworkStrictly adhere to the Agency’s Confidentiality Policy with respect to all information to which the incumbent is privyMeet all service delivery standardsPerform other relevant duties as assigned for team or AgencyQualifications:Degree/diploma with a specialization in social services or related field, combined with two (2) years’ work experience in a similar environmentExcellent communication and interpersonal skillsKnowledge of, and experience with, crisis interventionExperience working with staff and clients from diverse backgroundsFamiliarity with social services within the Peel RegionComputer competencyStrong organizational and multitasking abilitiesSuperior written and oral command of the English languageProficiency in Microsoft Office Suite and other relevant office software and databasesDetail-oriented with a focus on accuracyAbility to handle confidential information with discretionSound judgment and highly dependableAbility to thrive in a fast-paced environmentProfessional demeanorFamiliarity with virtual work platformsAbility to work well independently and in a teamFriendly and polite manner with all clients and staff&nbsp;Demonstrated initiative in the interest of improving work processes&nbsp;Additional language(s) an assetFlexibility to work days, evenings, week-ends and additional hours as neededAbility to work from other locations in the Peel region, if requiredSalary:&nbsp; $46,053.79/annumWe welcome applications from all qualified persons. Please forward your letter of interest and resume to:Human Resources DepartmentFamily Services of PeelReference competition ‘Intake’&nbsp;in subject line5975 Whittle Road Suite 300Mississauga ON&nbsp;L4Z 3N1Fax &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 416.352.5396E-mail &nbsp;&nbsp;<a href="mailto:resume@fspeel.org" target="_blank">resume@fspeel.org</a>We thank all applicants however only those selected for an interview will be contacted.NO TELEPHONE CALLS PLEASEFamily Services of Peel is committed to developing a staff team that reflects the community in which we work, and the people we serve.&nbsp;Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity.&nbsp; We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.&nbsp;Family Services of Peel is committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.&nbsp;We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.An equal opportunity employer, it is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning, and other related activities which contribute to the continuous transformation of Family Services of Peel.&nbsp;Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession. We invite you to visit our website to learn more about our Agency and our range of programs and services at <a href="http://www.fspeel.org" target="_blank">www.fspeel.org</a>

Family Services of Peel

Intake and Service Access Worker

Stonehenge Therapeutic Community provides a range of residential and community-based treatment services to individuals struggling with addiction and concurrent mental health issues. Our Agency is committed to taking the journey together and supporting those with whom we work to grow, thrive, and contribute to society.About the Nurse Practitioner Team:&nbsp;The Nurse Practitioner team at STC provides low-barrier addictions medicine care to individuals with substance use disorders in a variety of settings, including virtually through the Digital Front Door program, within Rapid Access Addiction Medicine (RAAM) Clinics (Guelph and Fergus), in-home withdrawal support alongside the Community Withdrawal Support Services (CWSS) team, and in a residential withdrawal management setting through WRHN at Midtown (formerly Grand River Withdrawal Management).&nbsp;The successful candidate has a passion for Addictions Medicine and embraces a harm-reduction approach to care. They will be joining a team of passionate Nurse Practitioners, Counsellors and Peer Workers working across Waterloo-Wellington. Opportunities for professional development, addictions medicine consultation, and supervision will be provided.Why Work for Us?<ul><li>Competitive Wages - Stonehenge compensates NP staff at a primary care rate</li><li>Enhanced vacation entitlement</li><li>Professional and career development opportunities&nbsp;</li><li>Enhanced wages available for hours worked at WRHN at Midtown</li></ul>Current Vacancies - Location and Hours of Work Information:<ul><li>Guelph and Fergus RAAM locations (hours available Monday to Friday)</li><li>WRHN at Midtown hours available Monday to Friday; weekend hours also available)</li><li>All hours scheduled 8:30am-4:30pm</li><li>Remote work available through the Digital Front Door (Monday to Friday)</li></ul>Qualifications:<ul><li>Baccalaureate of Science in Nursing required, Master of Science in Nursing preferred</li><li>Current registration with the College of Nurses of Ontario as an RN(EC) required</li><li>Membership with NPAO or RNAO an asset</li><li>Evidence of professional practice liability insurance required (minimum $5M, per professional requirements)</li><li>Completion of suboxone and addiction medicine education</li><li>Certified in prescribing narcotics and controlled substances</li><li>Demonstrated experience in Community and/or Primary Care Setting</li><li>Current Ontario Driver’s License, with access to reliable transportation</li><li>Standard First Aid/CPR Level C and AED</li><li>Required to meet vaccination and occupational health requirements of working within partner agencies (example - COVID-19, other proof of immunization)</li><li>Vulnerable Sector check required; Additional security clearance may be required depending on work location</li><li>Willingness to travel within Wellington County (RAAM Work)</li><li>Demonstrated experience in mental health and addictions preferred</li><li>Lived experience with addictions and/or mental health an asset</li></ul>Role Overview:<ul><li>Perform comprehensive care using advanced health assessment, physical examination, therapeutic management, consultation, collaboration and referrals in accordance with the Ontario College of Nurses Practice Standard: Nurse Practitioner (2018)</li><li>Assess and manage patients with addictions, who have co-existing health conditions including but not limited to mental health conditions, blood borne diseases and infections</li><li>Conduct advanced health assessment to identify clients’ emotional, cognitive and behavioral states, as well as level of anxiety, crisis states, indices of aggression, self-harm, suicide, risk to others, competency to care for self, and signs of substance abuse, addiction, and withdrawal</li><li>Utilize evidence-based interventions, including withdrawal and other medication management, to meet the needs of a diverse range of clients with substance use disorders</li><li>Provide care to persons experiencing substance use disorders and / or mental health conditions that is recovery oriented, trauma-informed and use principles of harm reduction and address social determinants of health</li><li>Act as a resource providing substance use related clinical advice for health and other professionals, community groups and clients and their families</li></ul>Required Skills:<ul><li>Demonstrated knowledge of the Mental Health Act, the Health Care Consent Act and other relevant legislation</li><li>Excellent verbal and written communication skills</li><li>Exhibit an ability to be open and non-judgmental</li><li>Knowledge and proficiency in current, evidenced-based methods and practices of primary care delivery, with an emphasis on health promotion and risk reduction</li><li>Superior leadership, organization, research, evaluation, time management, communication and interpersonal skills</li><li>Proficiency in the use of the computer hardware and software, particularly in Microsoft Word, Excel, Outlook</li><li>Prior experience and knowledge of electronic medical record</li></ul>Applicants are encouraged to apply and note their preference for hours/location and available days.We look forward to meeting you!Stonehenge Therapeutic Community accommodates the needs of applicants throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Human Rights legislation. Should you require it, accommodation can be made at any point, upon request.Stonehenge Therapeutic Community recognizes that diversity strengthens our community. We are committed to promoting diversity, equity, and inclusion in our workforce. We believe in equitable opportunities for all&nbsp;and encourage cultural diversity as part of the recruitment and selection processes. &nbsp;We welcome applications from qualified individuals from diverse backgrounds, experiences, abilities, and perspectives to enrich our collective growth and learning.

Stonehenge Therapeutic Community

Nurse Practitioner – Addiction Medicine

Competition # 2025-501-HBCase Counsellor Specialist (2025-501-HB)Employment Type: Part-time, Bargaining Unit&nbsp;Work Hours: 21 hours/week (Mon, Tues, Fri - 9am-5pm)Work Setting: Hybrid – Opportunity to work remotely after orientation &amp; training periodSalary: J - $30.71 per hourApplication Deadline: December 1, 2025, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Case Management Program, Homeward Bound &amp; Neighborhood ProgramsHomeward Bound is an employment wrap around program that assists female-led families who are living in unstable conditions make a successful transition to sustainable employment, permanent housing and independent living for themselves and their children. The program includes many components including, career development and life skills, academic upgrading and computer training, and a college diploma program. There are also an internship component and access to sustainable employment opportunities.&nbsp; Homeward Bound also offers on-site childcare, family support, and an after-4 program for school aged children.&nbsp;What You Will Do<ul><li>Uses professional case management practices and a variety of clinical modalities to perform case work duties which include assessment, goal setting and the development of action plans with clients, ongoing intervention, re-assessment, case termination, and follow up.</li><li>Coordinates client participation in all aspects of the Homeward Bound program including, liaising with Community Colleges and academic upgrading providers to ensure participant enrolment and full participation in programs and on-the-job training experiences such as field placements and internships.</li><li>Ensures that all clients prioritize meeting program goals and milestones.</li><li>Responsible for ongoing liaising and coordination with Toronto Children Services and Toronto Employment and Social Services.</li><li>Provides instrumental help to assist the women to resolve functional problems of daily living, to provide advocacy, and to facilitate access to appropriate support services such as health care, budget planning/financial management, and housing help. </li><li>Identifies barriers to learning and refers participants to the appropriate source of support.</li><li>Responds to emergencies and provides crisis intervention in addition to maintaining a caseload.</li><li>Maintains client records in a centralized data base in accordance with program policy.</li><li>Collects statistical data according to central and unit policies.</li></ul>What You Bring to the Team<ul><li>Master of Social Work or Master’s Degree in related field. Candidates with BSW and related experience would also be considered.</li><li>Registration with the Ontario College of Social Workers and Social Service Workers or its equivalent preferred.</li><li>Minimum two (2) years related work experience with women who have experienced homelessness, violence, or related issues at a case management level, and employment planning and preparation work.</li></ul>What Will Set You Apart<ul><li>Extensive experience in a variety of counselling modalities especially related to working with women who have experienced homelessness or domestic violence.</li><li>Demonstrated case management and group facilitation skills.</li><li>Strong knowledge of career planning and job search techniques.</li><li>Provide on-going feedback to enhance employability of all clients</li><li>Demonstrated intervention skills, including crisis intervention.</li><li>Demonstrate an on-going self-reflection to ensure best practices in service delivery</li><li>Social assessment skills.</li><li>Knowledge and skills in conflict resolution.</li><li>Well-developed and timely documentation skills </li><li>Strong computer skills, including internet research.</li><li>Knowledge of community development and skills in the use and referral to social resources.</li><li>Collaboration and teamwork skills essential </li><li>Able to work under pressure.</li><li>Demonstrated experience working with clients from diverse communities.</li><li>Understanding of anti-oppressive practices and trauma-informed approach. </li><li>Lived experience as member of BIPOC community, or other experience of social identity intersectionality.</li></ul>Why You’ll Want to Work With Us At WoodGreen you will be part of an incredible team that does amazing things for our community.We offer:<ul><li>Benefits: Health/dental/wellness benefits and group RRSP/Pension programs, for eligible employees</li><li>Growth: In-house training &amp; development programs and professional development opportunities</li><li>Rewards: Peer and organizational recognition and awards</li><li>Flexibility: Hybrid working models, where applicable</li><li>Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging</li><li>Community: Meaningful work in support of our communities</li></ul>To ApplyGo to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer.&nbsp; We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at&nbsp;<a href="mailto:careers@woodgreen.org" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.'This public job posting uses AI-powered tools to screen, assess, or select applicants. &nbsp;

WoodGreen Community Services

Case Counsellor Specialist (2025-501-HB)

Community Development FacilitatorRoots Community Services Inc. (RootsCS) offers culturally relevant programs and services to empower and inspire individuals, primarily from the Black, African, and Caribbean (BAC) communities, to make positive changes in their lives and within their communities. Our aim is to assist our clients by providing pathways for them to achieve their full potential and help them find solutions to improve their health, well-being, and quality of life, as well as to heal from the trauma that inhibits their lives.The Position Roots Community Services Inc. is seeking a passionate and community-minded Community Development Facilitator to join our team as part of an innovative pilot project supported by Immigration, Refugees and Citizenship Canada (IRCC) and the United Way. This role is central to fostering inclusive, welcoming neighbourhoods that support newcomer integration and strengthen community connections.Reporting to the Manager, Strategic Initiatives, the facilitator will work within a specific community catchment area to engage residents—particularly newcomers—in social and learning initiatives. The focus is on enhancing local connections, promoting a sense of belonging, and linking individuals to both formal and informal community assets, including natural, social, and service-based resources.This position involves direct, in-person community engagement, and some local travel will be required. The successful candidate will play a key role in shaping how settlement services can work alongside neighbourhoods to better support the inclusion of newcomers and community wellbeing. Contract Term to March 31, 2026. Renewable on April 1 of each year, based on funding availability and satisfactory performance.Hours of Work: 35 hours per weekCompensation: $ 56,875.00Start Date: ImmediateDirect Report: Manager, Strategic InitiativesMajor Duties &amp; ResponsibilitiesThe major responsibilities for this role include, but are not limited to, the following:Community Engagement &amp; Inclusion<ul><li>Engage community members and stakeholders to identify strengths, assets, and opportunities for social connection and the inclusion of newcomers within the designated catchment area.</li><li>Work with residents to gather initial data on community strengths and opportunities for building connections and supporting integration.</li><li>Engage with service providers, informal groups, and stakeholders to develop navigation pathways for newcomers and other residents to access social, natural, and service-based supports.</li></ul>Program Design &amp; Facilitation<ul><li>Design and facilitate community forums and learning exchanges on topics such as local history, Indigenous relationships, and the role of immigration in community development.</li><li>Collaborate with service agencies and informal groups to co-create and implement community-based initiatives that promote inclusion and social participation.</li><li>Develop action plans and support their implementation with the involvement of community volunteers.</li></ul>Volunteer &amp; Partnership Development<ul><li>Support the recruitment, coordination, and participation of volunteers in delivering community-based initiatives.</li><li>Work in partnership with other Community Development Facilitators and organizations through a community of practice model to strengthen crosscatchment collaboration and learning.</li><li>Contribute to partnership development and joint initiatives aligned with program objectives.</li></ul>Evaluation, Reporting &amp; Administration<ul><li>Contribute to ongoing project evaluation, research, and communication efforts.</li><li>Collect and compile data, including statistical and narrative reports, for funders and internal organizational use. </li><li>Ensure compliance with program and organizational protocols, including occupational health and safety standards.</li></ul>Computer Skills<ul><li>Strong working knowledge and ability to navigate a PC Windows environment, including shared drives.</li><li>Proficiency in Microsoft Office Suite, internet applications, and experience using database systems.</li><li>Ability and willingness to quickly learn new software applications.</li></ul>Working Conditions<ul><li>Ability to work evenings and weekends as required from a variety of locations within the Region of Peel.</li><li>RootsCS operates using a variety of work models, such as the Hybrid Hotelling model. Work models depend on the specific role and are at the discretion of the organization.</li><li>Comfortable lifting and carrying objects up to 10 lbs, and sitting or standing for long periods.</li></ul>General Duties<ul><li>Participate in staff and team meetings and engage in ongoing professional development activities.</li><li>Follow safe work practices and promptly report unsafe conditions.</li><li>Perform other related duties as required to support the success of the program and partnerships.</li></ul>Qualifications &amp; Other RequirementsEducation and Experience<ul><li>Post-secondary education in Community Development, Social Service Work, Human Services, or a related field, combined with relevant experience in community development and/or settlement services.</li><li>Extensive knowledge of the immigration system and available newcomer services.</li><li>Experience working with diverse communities, particularly newcomers, in a variety of settings, including grassroots and service-based environments.</li></ul>Skills and Competencies<ul><li>Strong interpersonal, facilitation, and leadership skills, with the ability to build rapport, listen actively, and guide constructive group dialogue.</li><li>Knowledge of community development principles, including participatory action, co-design, and collaboration with community members.</li><li>Capacity to collect, analyze, and interpret community data and apply findings to program planning; familiarity with the Region of Peel is an asset.</li><li>Excellent organizational and project management skills, with the ability to manage multiple priorities and meet deadlines. </li><li>Conflict resolution and problem-solving abilities using a diplomatic and respectful approach.</li><li>Strong cultural competency and demonstrated commitment to serving the needs of newcomers in a diverse, inclusive, and equitable environment.</li><li>Ability to adapt communication styles across diverse cultural contexts and effectively present information in a clear and inclusive manner.</li></ul>Sector Knowledge and Values<ul><li>Familiarity with the social service sector within the Greater Toronto Area, particularly the Region of Peel.</li><li>Strong understanding of diversity, equity, and inclusive practices.</li><li>Awareness of the impacts of anti-racism, anti-oppression, and systemic discrimination on racialized and marginalized communities.</li><li>Knowledge of and sensitivity to the lived experiences and diverse needs, identities, and backgrounds of the Black population in the Region of Peel.</li><li>Understanding of cultural and local programs and services to which to refer individuals and families from the Black, African, and Caribbean communities.</li></ul>Other Requirements<ul><li>Valid Ontario driver’s license, access to a reliable vehicle, and proof of comprehensive insurance.</li><li>Ability to work flexible hours, including evenings and weekends, and travel to various community locations.</li><li>Valid and clean Vulnerable Sector Check</li><li>Satisfactory employment references.</li><li>Willingness to wear personal protective equipment (PPE) when working in the community, as required.</li><li>The individual must model strong values, beliefs, and principles and respect people of diverse backgrounds and perspectives.</li><li>Occasional standing for extended periods, and some occasional lifting may be required.</li><li>Demonstrate sound and safe work habits.</li><li>Other duties may be assigned.</li></ul>As part of our mandate for inclusivity, reasonable accommodation can be made for all incumbents to perform the physical functions described in the job.This job description indicates the key responsibilities and core functions of the position. It is not intended to encompass a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as needed.All employees are expected to participate in special assignments as part of a team-oriented and an inclusive organization. These include fundraising, strategic planning, and other related activities that contribute to the continuous development and expansion of Roots Community Services Inc.Employees are expected to contribute to ongoing departmental growth and improvement through excellent job performance and proactive communication. Each employee and team are integral to RootsCS' mission.RootsCS is committed to diversity in its workplaces and welcomes individuals from all visible minority groups, women, Aboriginal persons, LGBTQ, and persons with disabilities, among other self-identified diverse groups.We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA) if you require accommodation for a disability during any stage.

Roots Community Services Inc

Community Development Facilitator

SummaryJoin the Meals on Wheels team and make a real difference, one delivery at a time. We are seeking a dedicated and well-organized individual to manage the sorting of over 220 meals into designated route groups. These meals are then picked up by volunteer drivers who deliver them straight to the doors of isolated and homebound seniors, helping them stay nourished and connected to their community.DescriptionCare BC is looking for a Volunteer Kitchen Dispatcher to oversee the sorting of over 220 meals into designated route groups. You will be supported by Kitchen Couriers who help count, stamp, sort, and bag the meals. Once prepared, these meals are dispersed across Vancouver and Richmond for our drivers to deliver them straight to the doors of isolated and homebound seniors.&nbsp;Volunteer Impact: Our dedicated volunteer team delivers over&nbsp;400 meals a day, Monday – Friday!&nbsp;Last year, we delivered over 61,000 meals serving over 770 vulnerable seniors and homebound neighbors.&nbsp;A Kitchen Dispatcher is at the heart of our Meals on Wheels program. Your dedication and attention to detail help ensure that isolated seniors receive the meals they rely on.What does it take to be a Meals on Wheels Dispatcher?<ul><li>Only&nbsp;2 hours per week, from 8:30am-10:30am</li><li>Or less as a spare volunteer</li><li>Availability on week days</li></ul>Why we do it:<ul><li>To help keep seniors and isolated individuals live independently and confidently in their own homes</li><li>To help relieve stress on family caregivers</li></ul>Why volunteer with Care BC?<ul><li>A&nbsp;meaningful&nbsp;way to give back to your community</li><li>Flexible&nbsp;scheduling options</li><li>Supportive and welcoming staff and volunteer team</li><li>Ongoing training and support&nbsp;</li><li>Mileage reimbursement</li><li>Confirmation of volunteer hours and reference letters available after a qualifying period</li></ul>Qualifications:<ul><li>Strong Communication skills</li><li>Patient and reliable</li><li>Attention to detail&nbsp;</li><li>A good team member and leader</li></ul>Other Requirements:<ul><li>18 years of age or older (volunteers under 18 can participate if accompanied by a guardian).&nbsp;</li><li>A cleared&nbsp;criminal&nbsp;record check. (CareBC can assist with this at no cost)</li><li>Willing to provide&nbsp;two references.</li><li>Proof of double COVID -19 vaccination&nbsp;(Vancouver Coastal Health recognizes Care BC as a health services provider because we support vulnerable clients).</li><li>Valid driver license and auto insurance (for car-based volunteers only).</li></ul>How to Apply: Fill out our application form on our website:&nbsp;<a href="https://www.carebc.ca/apply-now.html" target="_blank">Apply Now! – CARE BC</a> If you have any questions or need support with the application, feel free to reach us at:<a href="mailto:wmowvolunteers@carebc.ca" target="_blank">wmowvolunteers@carebc.ca</a>&nbsp;or&nbsp;604-733-6614&nbsp;ext.&nbsp;107

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