field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

1 


Request for Proposal (RFP) Number: TNG-08-2025-PEERS001 
Issue Date: September 2, 2025 


IMPORTANT DATES 
Issue Date of RFP September 2, 2025 

Deadline for Candidate Questions September 9, 2025 

Responses to Questions September 12, 2025 

Bid Submission Date September 19, 2025 

Notification of Preferred Candidate &amp; Contract Award Date September 30, 2025 
Consultant begins work October 6, 2025 

Completion of External Review of Peer Programming February 2025 

Completion of internal audit of peer programs May 2025 

Completion of Feasibility Study for Learning Hub October 2026 

Work Completed/Final Reporting December 2026 


Website: The Neighbourhood Group 
 
 
 
 
 

 
The Neighbourhood Group 

 Request for Proposal (RFP) 

Peer Pathways: Elevate to Permanent Employment 

Project Consultant 


<a href="https://www.theneighbourhoodgroup.org/" target="_blank">https://www.theneighbourhoodgroup.org/</a>


2 

1.1 INVITATION TO VENDORS 
 

This Request for Proposal (the “RFP”) is issued by The Neighbourhood Group Community Services (TNGCS). It 
invites prospective candidates to submit a proposal for the opportunity to audit TNGCS’ peer programs and 
scan those of counterpart organizations to assess their pre-employment capacity. Additionally, they will lead 
the exploration of the feasibility of an external peer program resource hub. The goal of this project is to 
understand how peer work can serve as a pathway to permanent employment, enhancing the economic 
mobility of individuals with lived experiences of poverty, settlement, mental health challenges, and substance 
use. The successful candidate will produce a report with recommendations on how to ensure peer work is a 
transferable qualification for permanent employment, including insights on the viability of a resource hub. 

 
This RFP sets out the requirements for the candidates’ proposal and specifies the evaluation criteria 

and selection process for this phase. Candidates must demonstrate a thorough understanding of the 

requirements. The objective in issuing this RFP is to obtain the best overall value, considering quality, 

service, cost, and other relevant factors. 

1.2 TERMS AND CONDITIONS 
 

1.2.1 Terms of Agreement 
 

The Term of this Agreement shall commence upon the contract award date, or such date as may be 
agreed between the parties and continue until all requirements are met and deliverables are approved 
by TNGCS, unless terminated earlier. TNGCS is under no obligation to extend the scope of the work or 
engage the vendor for any subsequent work. 


1.2.2 Candidate Responsibility 
 

In the event the selected candidate fails to accept the contract award, TNGCS reserves the right to 
accept the next qualified bid or any bid which meets the RFP specifications. 
 
TNGCS reviews all bids that are completed and received by the deadline. It is the responsibility of 

the candidate to obtain clarification of any terms or conditions contained in the RFP. Candidates 

may direct questions or seek additional information in writing by e- mail on or before the deadline 

for questions to Serena Nudel, Director of Community Programs at TNGCS, 

<a href="mailto:serena.nudel@tngcs.org" target="_blank">serena.nudel@tngcs.org</a>. Candidates may not contact individuals employed by TNGCS or on the 

Board of Directors concerning matters regarding this RFP. Answers to questions from all candidates 

will be responded to all candidates who contact us. 


All costs incurred in the preparation of the proposal is the sole responsibility of the candidates. All 

supporting documentation submitted with the proposal will be retained by TNGCS and not returned. 

Please do not submit confidential material. Candidates may request a debriefing after the contract is 

awarded but based on volume of requests TNGCS cannot guarantee a personal response or debriefing. 


TNGCS reserves the right to request clarifications from candidates and this may take the form of an 
interview. TNGCS reserves the right to negotiate price and work schedule amendments with the 
successful candidate. Successful candidates will respect privacy policies and other applicable policies of 
TNGCS, which will be included in a contract. TNGCS reserves the right not to accept the LOWEST or 
ANY proposal submitted. 


3 

 
PART 2 – PROJECT DESCRIPTION AND DELIVERABLES 

 
2.1 COMPANY DESCRIPTION 
 
TNG Community Services Overview 


The Neighbourhood Group Community Services (TNGCS) is a longstanding social service agency that 
delivers community, anti-poverty and health programs to over 47,000 people across Toronto annually. 
Our vision is a resilient, inclusive society where opportunity, empowerment, and social and economic 
justice lead to a better quality of life for all. With more than 900 staff and the support of over 600 
volunteers, our programs and services address the most pressing issues in our society: poverty, 
homelessness, mental health, unemployment, social isolation, substance use, conflict, violence, youth 
alienation, and the settlement of newcomers. 
 
TNGCS is an amalgamation of Central Neighbourhood House (founded in 1911), Neighbourhood Link 
Support Services (founded in 1975), Kensington Bellwoods Legal Services (founded in 1982), and St. 
Stephen’s Community House (founded in 1962). We joined forces to holistically address city-wide 
issues, provide comprehensive services to our participants, and work most effectively with our funders, 
donors, volunteers, and community members to build a healthier, more vibrant Toronto. 
 
Peer Program Overview 
 
For the past 20 years, TNGCS’s peer program has supported individual development while 
strengthening the broader system by providing opportunities for skill development and meaningful 
employment. Peers are people with lived experience of homelessness, substance use, mental health 
challenges, settlement and poverty who are employed to support service users with their ability to 
relate to their struggles, build trust and deliver programs with an empathetic approach. Peers are 
typically former program participants seeking employment in a supportive and familiar environment as 
a stepping stone to long-term, permanent work. Most are hired in the programs they recently 
participated in and, therefore, have relevant personal experience with service users' day-to-day barriers 
and struggles. At TNGCS, early examples include peer workers with our perinatal newcomer program, 
peer interpreters with our women’s settlement program, and a specialized peer leadership program in 
our youth services department. 
 
Our peer program develops employability skills, improves access to good wages, strengthens mutual 
support networks of people with lived experience, and recognizes lived experience as a qualification for 
employment. The peer model at TNGCS has been replicated across departments and today we currently 
employ close to 300 peer workers on an annual basis in the following areas: Urban Health and 
Homelessness Services (UHHS), Newcomer Services, Children and Youth, Childcare, and our Food Bank. 
Crucially, we embrace the adage “nothing about us without us” by giving participants the opportunity to 
meaningfully shape and guide programs that serve their very communities – keeping our services 
relevant and suited to evolving needs. 

 
2.2 PROJECT BACKGROUND 
 
TNG Community Services has been funded by the Metcalf foundation to deliver an 18-month program 
titled Peer Pathways: Elevate to Permanent Employment will address sector-wide challenges with 


4 

peer employment. Although lived experience is recognized as a qualification for work in the non-profit sector, 
the transferability of peer roles is limited, hindering transitions to stable employment. Peers gain valuable 
work experience, but many do not possess the requisite qualifications to advance to permanent roles, even 
internally at TNGCS where we accept equivalency for educational credentials, provide training and recognize 
lived experience. This limits economic mobility and access to stable, decent work. 
 
Without shareable resources and a structured framework that supports peer advancement into permanent 
employment across sectors, our ability to scale and share a proven framework with counterparts is limited. 
We aim for our analysis to explore how peer work can best prepare people for work in a range of sectors, not 
only social services environments, and how peer employment can be universally legitimized as a qualification 
for work. We aim to explore how peer work can be better recognized and enhanced to be transferrable 
qualification for permanent employment, and to assess the viability of a resource hub that strengthens peer 
program capacity across the non-profit sector. We aspire to create equitable pathways to employment by 
enabling people with lived experience who face systemic barriers to secure meaningful work experiences that 
lead to enduring, gainful employment. 

 
The Peer Pathways: Elevate to Employment project will include: 
 • A comprehensive internal audit of TNGCS’ peer program across departments. This will include a needs 
assessment to evaluate our capacity to prepare peers for permanent employment. We will conduct 
interviews with current and past peers and a focus group and visioning session with Senior Leadership 
and program leads 
 
 • An environmental scan assessing the pre-employment capacity of peer programs across various 
organizations, including social service agencies and other sectors. As part of this scan, the Canadian peer 
certification standards and best practices will be reviewed to assess their impact on individual career 
advancement 
 
 • Feasibility study of an e-learning hub to share resources and build non-profit sector capacity to deliver 
effective peer programs 


2.3 SCOPE OF SERVICES AND KEY DELIVERABLES 
 

Key deliverables include: 
 

1. Conduct Comprehensive Internal Audit: 
o Develop audit framework and tools (interview guides, focus group protocols, etc.) in collaboration 

with TNGCS project leads 
o Conduct interviews, focus groups, questionnaires with current and former peers 
o Facilitate focus groups and visioning sessions with senior leadership and program leads 
o Data analysis: strengths, weaknesses, opportunities, threats 

2. Conduct an External Review 
o Outreach to partners and counterpart organizations 
o Review Canadian peer certification standards and other relevant literature 
o Conduct interviews/focus groups and/or send questionnaires to partners 
o Integrate findings, identify best practices, emerging programs 

3. Assess feasibility of a Learning Hub 
o Conduct stakeholder interviews (staff, other organizations, government) 
o Research existing e-learning platforms and digital content 


5 

o Identify and connect with potential partners in technology delivery 
o Analyze feasibility: cost, demand, scalability 

4. Prepare a final report with findings and key recommendations 
 

2.4 STAKEHOLDERS 
 

TNGCS anticipates that to complete the deliverables outlined in Section 2.3, the selected candidate will work 
with TNGCS Project Leads, Senior Leadership Team and program managers/leaders. The work will also require 
engagement with current and past TNGCS Peers. TNGCS has formed partnerships with many organizations that 
offer peer programs. These partnerships will be leveraged in order to conduct the external review. Project 
partners include: The Shelter Sector Pipeline Project, CAMH, UHN, Fred Victor, Inner City Health Partners, 
Parkdale Queen West Community Health Centre, St. Felix Centre, LOFT Community Services, Good Shepherd, 
Homes First, Access Alliance, Flemingdon Health, the 519, Jarvis Collegiate Institute, Westview Centennial 
Secondary School 

 
PART 3 – SUBMISSIONS AND EVALUATION 


3.1 Evaluation Overview 
 

Candidate proposals will be scored based on qualifications of team, quality of plan, and pricing. An 
interview may be requested to clarify information in the proposal. Evaluation will include a reference 
checking component and references are requested. 


Scoring Component Weight as % of Combined 
Rated score 

Candidate/Candidate Team 
Qualifications and 
experience (including 
similar work for other 
organizations) 
 

30% 

Quality and completeness 
of project plan 


30% 

Understanding of working 
from an antiracist and 
equity lens 

20% 

Pricing 
(Based on a formula of lowest 
bid cost divided by candidate bid 
cost multiplied by 20) 
 

20% 

Total 100% 
 
 
 
 
 
 
 


6 


3.2 Submission Requirements 
 
Please include: 

 
1. A cover page with Candidate information (name, address, website, contact information) 
2. A summary of Candidate/Team qualifications 
3. A proposed project plan and schedule of work (see dates on the cover of this RFP) 
4. Project pricing showing labour, expenses, taxes, total and the per diem rates for team members 

(Maximum bid is $32,000) 
5. Contact information for two professional references with brief description of the relationship 

 
3.3 Submission Instructions 
 
Please submit proposal by mail or by e-mail in PDF format. 
 

For mail, please use “TNG-08-2025-PEERS001” c/o 349 Ontario Street, Toronto, M5A 2V8 
For e-mail, please use Subject: “TNG-08-2025-PEERS001” to <a href="mailto:serena.nudel@tngcs.org" target="_blank">serena.nudel@tngcs.org</a>

The Neighbourhood Group

RFP Peer Pathways: Elevate to Permanent Employment

Titre : Agent·e d’engagement communautaire et coordonnateur·trice de programmation interservices Organisation : Les Centres d’Accueil Héritage (CAH) -&nbsp;<a href="https://www.caheritage.org/" target="_blank">https://www.caheritage.org/</a>&nbsp; Lieu : En présentiel – Toronto, ONType d’emploi : Création de poste, temps plein Niveau de responsabilité : Gestion intermédiaire&nbsp;🏢&nbsp;À propos de CAH:&nbsp;CAH est un organisme francophone à but non lucratif qui accompagne les aîné·e·s francophones (55+) du Grand Toronto en leur offrant des services adaptés, sécuritaires et centrés sur la personne. Accrédité par Agrément Canada, CAH s’engage dans une démarche continue d’amélioration de la qualité. L’équité, la diversité et l’inclusion (EDI) sont au cœur de ses priorités.🎯&nbsp;Résumé du poste: Ce poste vise à renforcer le positionnement du&nbsp;Centre de vie active (CVA) de CAH comme un lieu&nbsp;inclusif, accessible, ouvert sur la communauté et enrichissant pour ses membres. Il contribue à&nbsp;resserrer les liens communautaires&nbsp;et à&nbsp;développer des synergies internes et externes, en cohérence avec la mission de CAH.Créé pour assurer la&nbsp;gestion du CVA&nbsp;et la&nbsp;coordination de la programmation des activités destinées aux usagers autonomes non membres, ce poste joue un rôle clé dans le développement d’une&nbsp;stratégie d’engagement communautaire ciblée. Il intègre également les&nbsp;pratiques de prescription sociale, afin de mieux répondre aux besoins globaux des aînés.Le titulaire du poste est responsable de la&nbsp;gestion du programme de bénévolat, en soutien à la mobilisation communautaire et à la mise en œuvre des programmes de CAH. Il veille à une&nbsp;coordination efficace des services connexes&nbsp;(alimentation, transport, bénévolat), tout en contribuant au&nbsp;renforcement des compétences&nbsp;et au&nbsp;transfert de capacités entre les services.Ce poste est appelé à évoluer en fonction des&nbsp;besoins organisationnels, dans une logique d’adaptation continue aux réalités du terrain et aux attentes des communautés desservies.🛠️ Responsabilités principales<ul><li>Concevoir et mettre en œuvre des activités adaptées aux besoins des usagers.</li><li>Développer une stratégie d’engagement communautaire.</li><li>Développer des partenariats avec des organismes francophones.</li><li>Actualiser et gérer le programme de bénévolat.</li><li>Promouvoir les activités du CVA par des moyens innovants.</li><li>Développer une programmation hybride et inclusive.</li><li>Déployer le modèle de prescription sociale.</li><li>Planifier et coordonner la programmation des services connexes.</li><li>Assurer le suivi et la qualité des processus administratifs.</li></ul>🎓 FormationDiplôme postsecondaire dans un domaine pertinent ou toute combinaison équivalente d’études et d’expérience.✅ Compétences et qualifications Essentielles<ul><li>Bilinguisme français/anglais.</li><li>Expérience en gestion de projets communautaires, connaissance du réseau francophone.</li><li>Maîtrise du cycle de gestion de projets.</li><li>Mobilisation communautaire et animation de groupes.</li><li>Communication inclusive et numérique.</li><li>Leadership collaboratif, esprit d’initiative.</li><li>Organisation, autonomie, gestion du temps.</li><li>Maîtrise des outils numériques (CRM, calendriers partagés).</li></ul>Atouts<ul><li>Expérience en gestion de bénévoles.</li><li>Animation d’ateliers ou d’activités socioculturelles.</li><li>Familiarité avec le modèle Links2Wellbeing.</li></ul>📬 Comment postulerUne description détaillée du poste est disponible sur demande. Les candidatures seront étudiées jusqu’à ce que le poste soit pourvu. Seules les personnes retenues pour une entrevue seront contactées.Envoyez votre CV et lettre de motivation en français. Objet :&nbsp;Candidature –&nbsp;Engagement communautaire et coordination de programmation interservicesCAH souscrit aux principes d’équité en matière d’emploi. Des mesures d’adaptation sont offertes à toutes les étapes du processus, conformément au Code des droits de la personne et à la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario.

Centres d'Accueil Heritage

Agent·e d’engagement communautaire et coordonnateur·trice de programmation interservices

1 | P a g e

Operations Manager 
Job Posting

THE OPPORTUNITY: 

Are you ready to make a difference in the lives of women and children who have experienced 
violence and abuse? Leeds &amp; Grenville Interval House (LGIH) is seeking a trusted, results-driven 
Operations Manager to join our team. Reporting to the Executive Director, you’ll play a key 
leadership role in shaping and delivering our vital services while fostering collaboration within 
our community and beyond. 

If you’re passionate about driving positive change, building relationships, and leading operational 
excellence, this is the opportunity for you! 

WHO WE ARE: 

Leeds Grenville Interval House is a non-profit, charitable organization established in 1983 to 
provide accommodation, supportive counseling and a 24-hour crisis and support line for 
women in distress. The organization is funded by the Ontario Government, Ministry of 
Children, Community and Social Services, and some grant programs that support women and 
children within the United Counties of Leeds Grenville. 

We offer accommodation, supportive counseling and a crisis and support line for women in 
distress and offer support in the following areas: 

 • a 24-hour Crisis and Support Line
 • short-term residential shelter for women and their children
 • transitional and outreach services for women
 • children’s witness program
 • group programs

Leeds and Grenville Interval House is committed to supporting women, children and youth 
experiencing violence and working collaboratively with the community to eliminate all forms of 
violence and oppression. All our services are confidential and offered free of charge. 

WHAT YOU WILL DO: 

As the Operations Manager, these are the five key areas of the role to support our mandate: 
Leadership and Staff Management 

 • Supervising and evaluating the staff of all LGIH programs.


2 | P a g e

 • Training staff.
 • Managing recruitment, training, evaluation, and scheduling of volunteers.
 • Facilitating conflict resolution among staff and clients.
 • Ensuring proper input of client records and maintaining statistics.
 • Regular collaborative meetings with Team Leads.
 • Active participation in staff meetings.
 • Assisting in an on-call rotation.
 • Acting as Executive Director in her absence.

Operations and Program Coordination 
 • Managing referrals.
 • Staff scheduling.
 • Providing back-up to Crisis Intervention Workers when the shelter is busy.
 • Managing in-shelter operations, including assigning case managers, establishing client

requirements and programming, and overseeing the implementation of changes.
 • Managing projects involving LGIH facilities and property.
 • Ensuring that client supplies are purchased economically while maintaining quality.

Compliance, Systems, and Data Management 
 • Overseeing and troubleshooting the database W.I.S.H.
 • Ensuring compliance with legislation for accessibility and safety.
 • Keeping informed of developments and changes in issues that impact our clients.

Community Engagement and Partnerships 
 • Communicating and collaborating with key community partners, such as housing

organizations, landlords, and mental health and addictions organizations.
 • Assisting staff in navigating complex systems with clients.
 • Sitting on internal and community committees.
 • Provide oversight of public education efforts and facilitate them when required.

Strategic Development and Organizational Growth 
 • Assisting LGIH in program growth, which will lead to expanded duties.
 • Other duties as required.

WHAT YOU NEED: 

 • Post-secondary education or equivalent work experience in women’s issues.
 • Minimum three (3) years of management experience in social services.
 • Knowledge and understanding of women’s issues in a feminist framework, particularly

violence against women and children, including living with disabilities, diverse cultures,
harm reduction practices, addictions and barriers to safety with a trauma-informed
approach to all services

 • Understanding of the civil and criminal legal system and how it impacts women and
children’s lives

 • Current CPR and First Aid certification
 • Satisfactory Vulnerable Checks (PVSC) with future checks every three years


3 | P a g e

You will need to be fully proficient with computer software, specifically Microsoft 
Outlook/Excel/Word/PowerPoint/virtual communications tools such as Zoom/MS Teams, 
and social media 

WHAT YOU BRING: 

 • Strong decision-making, assessment, and conflict-resolution skills.
 • Exceptional communication and leadership abilities.
 • Capacity to thrive in a collaborative team and crisis-oriented environment.
 • A second language, especially French is an asset, along with a deep understanding of

voluntary sector issues.

TO APPLY: 
This role offers a unique opportunity to make a tangible impact in your community, working 
alongside passionate professionals dedicated to empowering women and children. 

Please take the time to tell us about yourself in a cover letter. We want to hear your story, 
including your background, your accomplishments, and why this role is a good fit for you. 

Please submit your cover letter and résumé to Melissa Leveck at <a href="mailto:hr@lgih.ca" target="_blank">hr@lgih.ca</a>. This posting will 
remain active on our website until our search process is complete. Please contact us through 
e-mail if you have any questions before applying or would like to obtain a copy of our full job 
description. 

Leeds and Grenville Interval House is committed to providing an inclusive, barrier-free 
recruitment and selection process and developing a team that reflects the diversity of the 
communities we serve. We therefore encourage applications from women from employment 
equity groups, including but not limited to persons with disabilities and Black, Indigenous and/
or persons of colour. 

We encourage you to contact us in confidence at <a href="mailto:hr@lgih.ca" target="_blank">hr@lgih.ca</a> and provide notice in advance if 
you require accommodation at any stage of the recruitment process. All requests for 
accommodation(s) will be considered in a fair and objective manner that will ensure applicants 
are treated with respect and dignity. 

<a href="mailto:hr@lgih.ca" target="_blank">mailto:hr@lgih.ca</a>
<a href="mailto:Sue.Kavanagh@cleahrstrat.ca?subject=Follow%20-%20up%20on%20Operations%20Manager%20role%20at%20Leeds%20Grenville%20Interval%20House" target="_blank">mailto:Sue.Kavanagh@cleahrstrat.ca?subject=Follow%20-%20up%20on%20Operations%20Manager%20role%20at%20Leeds%20Grenville%20Interval%20House</a>
<a href="mailto:hr@lgih.ca" target="_blank">mailto:hr@lgih.ca</a>

Leeds and Grenville Interval House

Operations Manager

Women Warriors’ Healing Garden (WWHG) is a federally-registered Canadian not-for-profit based in Ottawa, Ontario. Since 2015, we’ve been creating safe, inclusive spaces at our hobby farm where veterans from marginalized communities—women, visible minorities, Indigenous people, and 2SLGBTQ+ individuals — can heal, connect, and thrive.We’re currently looking for volunteers in the following areas:<ul><li>Animal Care&nbsp;– help care for our therapy animals</li><li>Gardening – help maintain our healing gardens and green spaces</li><li>Crafting – lead creative activities and workshops</li><li>Peer Support – accompany veterans to appointments/activities&nbsp;</li><li>Construction – lend your skills to building and maintenance projects</li><li>Fundraising – support grant writing, donor outreach, and campaigns</li><li>Events – help plan and run community gatherings</li><li>Balms, Salves &amp; Soaps – lead these workshops</li></ul>

Women Warriors' Healing Garden

Various Hobby Farm Positions

Do you love bringing people together? Are you passionate about building community and creating meaningful, low-key ways for volunteers to connect? If so, we’d love for you to join our brand-new Volunteer Appreciation Events Committee!This committee plays a key role in helping us celebrate, appreciate, and connect with our incredible team of volunteers. From virtual book clubs to casual coffee meetups, your ideas and creativity will help shape how we build connection and community across CFGH.<h3>RESPONSIBILITIES</h3>Collaborate with fellow committee members to plan volunteer social gatheringsBrainstorm and organize low-pressure, inclusive events (virtual and/or in-person)Assist with coordinating logistics like dates, locations, and suppliesCreate a welcoming environment for all volunteersHelp promote events and encourage volunteer participationProvide feedback on past events and suggest improvements for future ones<h3>QUALIFICATIONS AND REQUIREMENTS</h3>Must be 16 years of age or olderFriendly, collaborative, and enthusiastic about community-buildingReliable and comfortable following through on small tasksOpen to virtual participation (meetings and planning can be done remotely)Strong communication skills and a welcoming, inclusive mindsetAbility to attend short, monthly planning meetings (flexible schedule)A 6-month commitment is preferred, but we’re happy to work with your availabilityOur Volunteer Appreciation Events Committee is all about celebrating and connecting our volunteer community in meaningful, relaxed ways. Whether you're a planner, a connector, or someone who loves small gestures of appreciation, your voice is welcome here.<h3>HOW TO APPLY</h3>👉 Join the Committee here: Send a short email expressing your interest to Samantha Jennings Willan, Volunteer Manager at: 📧 <a href="mailto:volunteering@bereavedfamilies.ca" target="_blank">volunteering@bereavedfamilies.ca</a> Please include "Volunteer Appreciation Events Committee" in your subject line.We can’t wait to plan with you!

Centre for Grief and Healing (BFO-HP)

Volunteer Appreciation Events Committee Member

Do you enjoy being part of meaningful community events? Are you a team player who thrives in a dynamic, hands-on environment? If so, we’d love to welcome you to our Events Volunteer Team!Our Events Volunteers help bring our programs and fundraising initiatives to life. From warmly welcoming guests to ensuring smooth behind-the-scenes logistics, you’ll play a key role in creating inclusive, compassionate spaces for our community to gather, connect, and heal.​RESPONSIBILITIESAssist with event setup and pack-down, including décor, signage, and equipmentWelcome and register guests with warmth and professionalismProvide directional support and ushering during eventsSupport facilitators, staff, and speakers with logistics as neededDistribute materials such as programs, name tags, or handoutsHelp maintain a clean, organized, and accessible event spaceRepresent the organization in a positive and supportive manner​QUALIFICATIONS AND REQUIREMENTSMust be 16 years of age or olderComfortable engaging with community members in personAbility to work independently and as part of a teamFriendly, reliable, and punctualStrong communication and problem-solving skillsA flexible, can-do attitude — events can be fast-paced and ever-changingA 6-month commitment is preferred; event schedules vary throughout the yearSome roles may require light lifting or extended periods of standingAn up-to-date (within the past 12 months) Vulnerable Sector Check may be required for specific events​Our Events Volunteers are at the heart of the welcoming atmosphere we aim to create. Whether it’s a workshop, memorial gathering, or fundraiser, your support ensures our community feels seen, supported, and connected.​HOW TO APPLY&nbsp;Combine your cover letter and resume, and complete our&nbsp;volunteer application&nbsp;to submit them to the Volunteer Manager at: <a href="mailto:volunteering@bereavedfamilies.ca" target="_blank">volunteering@bereavedfamilies.ca</a> with the subject line as the position you are interested in.&nbsp;

 Events Volunteer (In-Person)

Person &amp; Family-Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment, and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.Reporting to the Chief Executive Officer (CEO), the Manager, Quality &amp; Risk Management provides strategic leadership to strengthen Lumacare’s culture of safety, accountability, and service excellence. This position is responsible for advancing continuous quality improvement, risk management, accreditation readiness, and client experience strategies that enhance outcomes and organizational performance. The Manager also leads the development and implementation of Lumacare’s Ethical Framework, ensuring decisions and practices are guided by integrity, fairness, and client-centered values. By leading quality and risk management, embedding ethical practices, and equipping staff through training and education to provide safe, client-centered care, the Manager ensures Lumacare continues to be recognized as a leader in community-based services.Responsibilities:Ensure Compliance to All Quality Standards<ul><li>Lead organizational alignment with Ontario Health Team, Accreditation Canada, and RNAO Best Practice Spotlight Organization (BPSO) quality standards.</li><li>Develop and implement a comprehensive project plan to achieve and sustain Accreditation Canada Qmentum status, serving as the primary contact with surveyors.</li><li>Drive a culture of continuous quality improvement (CQI) by integrating innovative tools, technology, and partnerships into operations.</li><li>Develop, implement and oversee the agency’s Quality Improvement Plan, Risk Management Plan, and Client Safety Plan, embedding the Quadruple Aim (better experience for clients and staff, improved outcomes, efficiencies).</li><li>Solidify Lumacare’s leadership position in the sector, driving a culture of continuous quality improvement in the Ontario Health Team, and through the CSS Network.</li></ul>Training, Education, and Safe Care Practices<ul><li>Design and deliver training programs and educational initiatives for staff, with a focus on Personal Support Workers, to ensure the delivery of safe, high-quality, and client-centered care.</li><li>Provide ongoing support and training to all staff in risk management, safety, infection prevention, and quality practices.</li><li>Develop and disseminate resources, guidelines, and tools to strengthen everyday care delivery and safety.</li></ul>Lead Client Experience Initiatives<ul><li>Develop and implement annual and quarterly client experience surveys in collaboration with program leadership, analyze results, and lead organizational response through targeted improvement plans.</li><li>Serve as the primary lead for escalated client and family concerns, ensuring timely resolution and systemic improvements.</li></ul>Emergency Preparedness &amp; Staff Safety<ul><li>Lead the development, implementation, and evaluation of Lumacare’s emergency preparedness framework, ensuring staff readiness and organizational resilience.</li><li>Drive staff safety initiatives, including workplace safety, joint health and safety initiatives, and proactive risk management to protect staff and clients.</li><li>Collaborate with internal committees and leaders to strengthen safety culture across the organization.</li></ul>Ethics Governance<ul><li>Co-Chair and oversee Lumacare’ ethics committee, development and implementation of ethical framework to ensure the organization’s work is guided by an Ethics Framework, supporting staff and leadership in ethical decision-making and accountability.</li></ul>Incident Reporting and Documentation<ul><li>Champion effective incident reporting and documentation practices across the organization through audits, staff training, and process improvements.</li><li>Analyze data to identify risks and trends, and lead proactive initiatives to strengthen safety and quality.</li><li>Oversee the incident analysis process, incidents and near misses ensuring lessons learned are translated into system-wide improvements.</li></ul>Committee Membership – External and Internal<ul><li>Solidify Lumacare’s leadership position in CSS quality in relation to the healthcare system through active participation and engagement in external committees, planning tables and working groups.</li><li>Active member/leader of Board Quality and Stewardship committee, Client and Family Advisory committee, and program and services related committees including Joint Health and Safety Committee, IPAC, Falls Prevention, Medication Management, Elder Abuse.</li></ul>Qualifications:<ul><li>Post-secondary education in a clinical or health-related field (e.g., Nursing, Health Sciences, Community Health); a Registered Practical Nurse (RPN) designation is considered an asset.</li><li>Minimum of 3-5 years’ experience in quality improvement, risk management, and accreditation in a healthcare or community care setting.</li><li>At least 1 year of direct experience with Accreditation Canada surveys and familiarity with Qmentum standards</li><li>Strong understanding of Ontario Health Team frameworks and sector alignment practices.</li><li>Demonstrated knowledge of the Quadruple Aim and the ability to use data to measure, monitor, and drive quality improvement.</li><li>Experience leading staff training, education programs, and supporting the implementation of ethical frameworks.</li><li>Proven ability to manage projects and lead cross-functional teams toward organizational goals.</li><li>Strong knowledge of client-centered care, patient safety, and continuous quality improvement methodologies (e.g., LEAN, PDSA).</li><li>Knowledge of emergency preparedness, workplace safety, and ethical decision-making principles</li><li>Experience in not-for-profit and/or community-based organizations is an asset.</li></ul>Skills and Competencies<ul><li>Strong leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.</li><li>Analytical and problem-solving skills to evaluate data, identify trends, and implement improvements.</li><li>Proficiency in developing policies, procedures, training materials, and operational tools.</li><li>Ability to represent the organization externally at planning tables, funder meetings, and sector working groups.</li><li>Strong organizational and time management skills, with the ability to manage competing priorities.</li><li>Solid computer skills, including proficiency in MS Word, Excel, Outlook, and PowerPoint.</li><li>Knowledge of CIMS and the RAI-CHA is an asset.</li><li>Valid Ontario Driver's License and access to a vehicle.</li><li>Valid Vulnerable Police Record Check completed within the last 12 months.</li><li>Mandatory COVID-19 vaccination required.</li></ul>Does this sound like what you’ve been looking for? Apply today!Lumacare is a fully accredited agency committed to equity in employment. Our goal is a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, and persons with disabilities, aboriginal persons and people who identify themselves as 2SLGBTQI+. We seek to attract and retain individuals who will work together to create and sustain a vibrant, healthy, safe and caring community.Notice to Candidates – you will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Lumacare will provide accommodation, accessible formats, and communication supports for the interview upon request.

Lumacare

Manager - Quality & Risk Management

*Our Open and Closed Support Groups run on a weekly or semi-weekly basis in the evenings with 1-2 Facilitators leading each group. Groups last 1.5 hours in length and volunteers are required to meet before and after group to plan and debrief (up to a 2-hour commitment total for 1 group).​Our Group Facilitators lead open and closed support groups for individuals who have experienced a loss through the death of a loved one; leading peer-to-peer support delivery with compassion and understanding in a non-judgmental environment.​Establish and maintain physical and emotional and social/cultural safetyProvide socio-emotional support and connect group members with additional resourcesPromote, initiate and guide interactions that are characterized by equality and non-judgmentRole model in the expression of authentic emotion and respectful, empathetic interactionsListen empathetically by giving your full attention to the speakerJourney alongside members as they navigate their grief and mourn the loss of their loved oneReassure group members of the individual nature of griefObserve group members’ expressions and reactionsIdentify, intervene and help to resolve conflictExplore opportunities for growth and change​QUALIFICATIONS AND REQUIREMENTS​Facilitators must be 18 years of age or olderFor the Closed Groups, we ask our Facilitators to commit to 8 weeks in order to provide group members with consistencyHaving lived experience with loss and being on a journey of healing is required to provide peer support to participantsA 1-year commitment is preferredA background in Social Work, Counseling, Psychology or related disciplines is preferredAccess to a computer device in a private, quiet room with internet (for virtual groups) is requiredBeing able to demonstrate compassion, inclusivity, authenticity, adaptability, integrity, non-judgment, self-disclosure, resiliency, and self-managementA Vulnerable Sector Police Check will be required prior to facilitating groups or doing one-on-one peer support sessionsApplicants must commit to an online and in-class/virtual volunteer facilitator training if selected as a successful applicantPlease assess your self-readiness prior to applying

Support Group Facilitator 

We’re looking for compassionate volunteers to support our grief programs and events:&nbsp;Roles Available: • Walk to Remember Volunteers (In-Person) • Child Loss Group Facilitators (Virtual) • Partner Loss Group Facilitators (Virtual) • In-Person Group Facilitators • In-Person Event Volunteers&nbsp;Why Volunteer?&nbsp;• Make a meaningful impact&nbsp;• Training provided&nbsp;• Connect with a supportive community&nbsp;📅 Commitment: Long-term &amp; regular (virtual or in-person, depending on role)&nbsp;📩 Interested? Contact: Samantha Jennings Willan, Volunteer Manager 📧 <a href="mailto:volunteering@bereavedfamilies.ca" target="_blank">volunteering@bereavedfamilies.ca</a>

Group Facilitator 

REVIVE is an accredited sexual assault, rape crisis centre serving Peel Region, with a variety of services offered to people who have experienced gender-based violence and/or sexual and interpersonal violence. Our mission is to provide trauma-informed, culturally sensitive care that empowers survivors to heal, grow, and thrive.We are looking for passionate volunteers who want to share their time, skills, and commitment to help us strengthen our programs and expand our reach in the community. Current volunteer opportunities are available in:<ul><li>Business Administration</li><li>Human Resources</li><li>Data Management</li><li>Social Work</li><li>Law</li><li>Psychology</li><li>Digital Marketing</li></ul>By joining our team, you’ll be contributing to meaningful change and helping ensure survivors receive the support and advocacy they deserve.To learn more or apply, contact us at <a href="mailto:info@revivepeel.com" target="_blank">info@revivepeel.com</a>, call 905-792-0821, or visit <a href="http://www.revivehere.com/?utm_source=chatgpt.com" target="_blank">www.revivehere.com</a>

118 Community & Social Services Jobs in Ontario