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Reporting directly to the Director of Operations, the Manager of Shelter Services is responsible for overseeing both the success of employees and the efficacy of The Hope Centre’s various shelter programs, ensuring operations are running smoothly and are aligned with strategic objectives. With a strong focus on sustainability, this role drives the continuous development and improvement of initiatives related to homelessness, including the three housing-focused shelters as well as Family shelter, which serves a diverse population of vulnerable citizens.&nbsp;Duties &amp; ResponsibilitiesProgram &amp; Service Delivery Management<ul><li>Oversee implementation of shelter programs and services, including case management, housing navigation, and supportive services.</li><li>Ensure all sites are clean, safe and functioning in compliance with health and fire codes.</li><li>Work with program leads to develop individualized service plans for clients, focused on housing stability and self-sufficiency.</li><li>Continuously assess the organization’s resources to ensure they are sufficient and well-suited for sustaining programs with the support of each site Manager.</li><li>Monitor and manage inventory levels through on site management, placing orders for supplies when needed.</li><li>Ensure equitable, dignified, and client-centered service delivery across all sites.</li></ul>Staff Leadership &amp; Development<ul><li>Supervise and evaluate shelter managers, case managers, shift supervisors, and support staff.</li><li>Conduct regular site visits to provide leadership presence, coaching, and quality assurance.</li><li>Build a collaborative, respectful, and inclusive work culture rooted in trauma-informed care and equity.</li></ul>Compliance, Reporting &amp; Evaluation<ul><li>Ensure compliance with funding requirements, government regulations, and agency policies.</li><li>Prepare and submit reports on shelter outcomes, occupancy, and service delivery metrics.</li><li>Respond to audits, inspections, and funder site visits as needed.</li><li>Ensure the consistent adherence to The Hope Centre’s policies and procedures.&nbsp;</li><li>Ensure the confidentiality of Hope Centre clients is upheld at all times.&nbsp;</li><li>Maintain appropriate and accurate record keeping practices, in line with relevant regulation.&nbsp;</li></ul>Collaboration &amp; Community Engagement<ul><li>Act as liaison with government agencies, housing partners, service providers, and community stakeholders.</li><li>Represent the shelter program at community meetings, coalitions, and working groups.</li><li>Facilitate referrals and coordination of wraparound services (mental health, substance use treatment, employment, etc.).</li></ul>Crisis Management &amp; Safety<ul><li>Lead crisis response efforts across shelters, including behavioral health crises, critical incidents, and emergencies.</li><li>Ensure staff are trained in de-escalation, emergency procedures, and safety protocols.</li><li>Participate in after-hours on-call rotation to support shelter teams.</li></ul>

The Hope Centre

Manager of Shelter Services

TransCare Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance due to illness, convalescence, disability, or functional limitations related to aging. TransCare® offers a continuum of services to facilitate independent living, comfortably and safely in the clients’ homes, and in the community.&nbsp;Position Overview: &nbsp;Responsible for supervising, coaching and mentoring Coordinators and Personal Support Workers in the In-Home Services Department.&nbsp;Primary Duties &amp; Responsibilities:<ul><li>Monitor program statistics and overall scheduling of client care.</li><li>Monitor staff utilization in conjunction with Department Manager;&nbsp;</li><li>Client care management, including home visits and frontline staff audits.&nbsp;</li><li>Supervise direct service workers and coordinators.</li><li>Provide accurate, timely completion of all department, agency, partner and regulatory reporting.</li><li>Ensure adherence to all regulatory requirements and agency policies and procedures, including incident reporting and investigations.&nbsp;</li><li>Conduct annual performance appraisals on direct service workers.</li><li>Conduct annual performance appraisals on Coordinators, in conjunction with Program Manager.</li><li>Work collaboratively with team members and other agency departments in the delivery of integrated, client-focused care; achievement of operational objectives; evaluation of service delivery and quality improvement.</li><li>Quality Assurance Reporting and performance tracking.</li><li>Recruit and orientate new staff in conjunction with senior supervisor.</li><li>Assist with visit verification/payroll.</li><li>Maintaining collaborative spirit with partnerships and cluster sites</li><li>Act as back-up to other supervisor(s), on-call coordinator(s) as needed; with additional support to other members of the team as necessary or directed.</li></ul>2-3 years supervisory and scheduling experience an asset.Job Specifications:&nbsp;<ul><li>College Diploma in health care, administration, or equivalent&nbsp;</li><li>Supervisory experience in client service environment; home care experience an asset.&nbsp;</li><li>Strong client-service orientation and effective issue resolution; ability to motivate, coach and performance manage employees.</li><li>Well-developed interpersonal, listening and communication (verbal/written) skills.</li><li>Strong planning, organizing, problem solving, analytical and quality improvement skills.</li><li>Strong MS Office skills, including Excel. Knowledge of AlayaCare an asset.</li><li>Previous scheduling experience required.</li><li>Valid driver’s license and vehicle required.</li><li>Ability to speak another language an asset.</li></ul>Attributes of the Successful Candidate Include:<ul><li>Strong analytic and time management skills.</li><li>Strong communication skills (both written and verbal) and interpersonal skills.</li><li>Able to adapt to various environments, and work in individual and/or team settings.</li></ul>Work Conditions and Physical Capabilities:<ul><li>Able to work the business hours of 8:30-4:30 and after hours/weekends on-call.</li><li>Office environment, with significant computer and telephone use.</li><li>Can lift and/or carry 6-13.5 kg (15-30 lb).</li></ul>Job Application Instructions:&nbsp;Please submit your job applications via e-mail to&nbsp;<a href="mailto:careers@tcare.ca" target="_blank">careers@tcare.ca</a>, quoting the position to which you are applying to in the subject line, or via fax to (416) 646-3576, no later than October 22, 2025. All applications will be held in strict confidence.&nbsp;TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.&nbsp;We thank you for your interest in applying to&nbsp;TransCare®; however only successful candidates selected for an interview will be contacted.

Transcare Community Support Services

Program Supervisor

Competition #2025-458-CPManager, Workforce Development (Trades) (2025-458-CP)Employment Type:Permanent Full-Time, Non-Bargaining Unit&nbsp;Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Onsite – Limited opportunities to work remotelySalary:$70,000 - $75,000Application Deadline:October 20, 2025 by 11:59 pmProgram Overview – Workforce Development, Community ProgramsThe Manager, Workforce Development (Trades), ensures service delivery excellence and target achievement across a dynamic portfolio of projects involving skills development and employment initiatives in the trades. Current projects include a Construction Project Management Bridging Program for Internationally Trained Individuals; a Building Code Official Ontario Bridging program; Construction Union Pathway Program; a Plumbing Pre-Apprenticeship Program as well as a CNC/Precision Machining program for women. Many programs are in collaboration with George Brown College.&nbsp; The manager will also be a driving force in business development, employer engagement and partner development.&nbsp;The Manager directly leads a team of front-line service delivery staff. The Manager continuously improves service delivery and ensures an efficient approach to leveraging functional skill sets.&nbsp; The Manager collaborates effectively with functional leads (e.g. training and mentorship) and other project/program leads (e.g. Employment Services, WoodGreen Foundation) as well as employer and community partners to achieve organization objectives and best meet client needs.The Manager demonstrates strong leadership, respect, and a collaborative approach that encourages a positive and productive environment for team members to thrive.&nbsp;&nbsp;&nbsp;What You Will Do<ul><li>Ensures the successful management and delivery of multiple projects to meet all objectives and targets.</li><li>Leads project teams and delivers specific project outcomes. Prepares workplans, supervise front-line staff, coordinates resources, implements project activities, fulfils data and documentation requirements, resolves issues, evaluates and improves performance, etc.</li><li>Sources and allocates resources needed to deliver projects successfully including staff and volunteers, materials and supplies, equipment and tools, purchases of services from vendors and contributions from employers and community partners.</li><li>Collaborates with internal and external stakeholders to achieve excellence in employer engagement. Contributes to development of a common employer engagement model. Coordinates with the WoodGreen Foundation, Employment Services and other teams that must effectively manage employer relationships to optimize the employer experience and positive client outcomes.</li><li>Builds and manages strong, healthy and productive relationships with vendors and partners involved in Workforce Development projects.</li><li>Collaborates with functional area leaders (e.g. training and assessments, mentorship, volunteer management, marketing, research/evaluation, etc.) to obtain resources, strategize/plan projects, create a positive and smoothly run work environment for staff, develop and innovate best practices, etc.</li><li>Contributes to funding applications as requested by Senior Manager, with activities such as project/service ideation, establishing objectives, developing strategies and plans, designing new programs, creating budgets and preparing written submissions. </li><li>Develops and implements marketing and communication plans for projects under their leadership.</li><li>Provides coaching, training, and support to direct reports to address individual performance success and career growth within WoodGreen.</li><li>Ensures annual performance reviews are completed for both direct and indirect reports in a manner that recognizes each individual’s strengths and areas for development. Creates individualized learning and development plans to grow internal talent.</li><li>Responsible for staffing of assigned programs including recommending staffing model, recruiting, recommending candidate for hire, and working with the supervisor team to orient and train new employees.</li><li>Identifies, coordinates and facilitates staff training opportunities to ensure that staff have skills to meet the current and future expectations of their role.</li><li>Creates a work environment that embraces innovation and excellence amongst staff.</li><li>Fosters a collaborative and cooperative team environment within program and unit and across the agency.</li><li>Represents the Unit on internal or external committees as directed by the Senior Manager.</li><li>Ensures the anti-racism objectives and community development principles of the organization are achieved within the programs</li><li>Performs other related duties as required from time to time.</li></ul>What You Bring to the Team<ul><li>Bachelor Degree in relevant discipline (preferred).</li><li>Minimum 2 years’ supervisory, preferably within a unionized/community services sector.</li><li>Proven ability to manage multiple projects, ideally in a client-focused, service delivery environment, with attainment of target outcomes.</li><li>Experienced leading a team with varying roles, skills and experience.&nbsp; </li><li>Demonstrated ability to implement policies, procedures and business systems to meet operational outcomes.</li><li>Knowledge and experience working in the trades, trades-related programming or other exposures/knowledge of trades.</li></ul>What Will Set You Apart<ul><li>Established relationships with various business sectors and partnership relationships with employers in the trades a strong plus.</li><li>Strong communication and interpersonal skills with a track record of effectively managing and mediating conflict.</li><li>Demonstrated ability to work collaboratively with community partners and stakeholders.</li><li>Demonstrated problem-solving, analytical, and decision making skills.</li><li>Experience with data management, with the ability to monitor data quality, analyze data through reporting, and interpret the result to inform program development recommendations.</li><li>A solid understanding of trends, issues and services within the career and employment sector, with knowledge of strategies to integrate vulnerable population in the labour market.</li><li>Able to manage and engage staff in an outcome-based environment.</li><li>Able to work as part of integrated management team in which you are responsible for both team and personal results.</li><li>Demonstrated ability to support a culturally diverse staff team.</li><li>Capable of overseeing services to a vulnerable and traditionally marginalized populations.</li></ul>

WoodGreen Community Services

Manager, Workforce Development (Trades) (2025-458-CP)

Job TitleTexting Supervisor - Full-Time ContractShift IDTEO-1130-FTE69LocationOutside QuebecStart DateShift DescriptionRotational Schedule: Week 1 - Sunday, Wednesday, Thursday, Friday, &nbsp;Week 2 - Monday, Tuesday, Wednesday, Saturday. 32 average weekly paid hours.Wage:31.91Job Type:Relief - PermanentThe opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:<a href="https://jeunessejecoute.ca/eveillelespoir/cabinet-de-campagne/?_ga=2.165070079.1982610611.1693488575-1486174939.1688479778&amp;_gac=1.123141881.1689791536.Cj0KCQjwk96lBhDHARIsAEKO4xbQu_25GZcKRNCO0lmGB675MSvN8WDyfA3plQINoVXGWsaE8dqnmp8aAtR1EALw_wcB" target="_blank">Feel Out Loud</a>– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;<a href="https://www.youtube.com/watch?v=qSv8uWZ94WY" target="_blank">What I Wouldn't Do (North Star Calling</a>), , a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned</li></ul>Profile:<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);</li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment;</li><li>Bilingualism (French and English</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit&nbsp;<a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect.&nbsp;An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.&nbsp;As such, we welcome applicants from equity-deserving communities (e.g.&nbsp;<a href="#_msocom_1">[ST1]</a>&nbsp;Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore&nbsp;<a href="https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>.&nbsp;AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee&nbsp;Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time.&nbsp;To learn more, you can explore KHP’s&nbsp;<a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a>&nbsp;or contact us using our&nbsp;<a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Texting Supervisor - Full-Time Contract - Outside QC

SUPERVISOR, REGISTERED NURSEHousing First for Encampments (HF4E)One (1) Non-Unionized, Permanent Full-Time PositionTuesday-Saturday, 11:00am-7:00pm&nbsp;Compensation: $39.13/hourAbout CotaCota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at <a href="https://cotainspires.ca/" target="_blank">https://cotainspires.ca/</a>Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota's values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.Role OverviewThe Supervisor, Registered Nurse (the Supervisor) role is a leadership position within an assigned program.&nbsp; The Supervisor reports to the Manager of the program. While the Manager maintains overall responsibility for ensuring the program achieves its mandate, service targets and intended outcomes, the Manager relies on the support of the Supervisor to do so.&nbsp; Together, the Manager and the Supervisor work as a collaborative management team to:<ul><li>Establish/update the program operational guidelines and/or requirements for frontline bargaining unit staff to follow</li><li>Ensure frontline bargaining unit staff have appropriate training, mentoring and support to fulfill their roles in a safe and effective manner</li><li>Oversee and direct the day to day operations of the program and the work of bargaining unit staff </li><li>Address operational and/or performance management issues</li><li>Ensure the program fulfills its intended mandate and achieves established targets and outcomes</li></ul>As is expected of all leadership personnel at Cota, the Supervisor is to work within a continuous quality improvement framework, which reflects Cota's vision and mission of services, while promoting and maintaining positive relations with service users, Cota staff, partner agencies, funders and other stakeholders.About the TeamThe Supervisor, Registered Nurse is linked to Cota’s Assertive Housing First Team (AHFT), with a targeted focus on individuals residing in encampments in East Toronto. The Housing First for Encampments (HF4E) branch of AHFT, provides targeted, assertive outreach supports specifically to 40 individuals currently residing in encampments in East Toronto. HF4E is a City of Toronto funded research project, in collaboration with CAMH, LOFT and Na-Me-Res.The Assertive Housing First Team (AHFT) utilizes an interdisciplinary team model and a Housing First approach to support individuals who are homeless and living with mental health challenges.&nbsp; AHFT is an interdisciplinary team comprised of Case Managers who have expertise in Mental Health, Addictions and Nursing, and Peer Support Specialist.Primary Responsibilities:The Supervisor’s primary duties may involve, but not necessarily be limited to:Operational Support:<ul><li>Working collaboratively with the Manager, the Supervisor contributes to the development of the program’s operational protocols and procedures</li><li>The Supervisor is expected to assume overall operational oversight of the program during their assigned hours/shifts, when the Manager is not present</li><li>Assumes responsibility for ensuring that any emergency/crisis situations that may arise during their assigned hours/shifts are effectively addressed, while making every effort to safeguard the safety of service users and staff in the process</li><li>Coordinates the submission of requisitions and/or work orders for program supplies and, as needed, repairs to program equipment/facilities, if applicable to the program</li><li>Participates, coordinates and leads team meetings and/or task forces as required</li><li>Participates and assists in investigations relating to incidents, occurrences, deficiencies noted in quality assurance reports, and/or compliance breaches/violations&nbsp; </li><li>Assists the Manager, as required, with daily shift planning meetings</li></ul>People Management:<ul><li>Assumes primary responsibility for the day to day performance management of all bargaining unit staff working on the shifts corresponding to the Supervisor’s assigned hours/shifts </li><li>Assumes primary responsibility for leading the annual performance appraisal process for the full-time bargaining unit staff who work on shifts corresponding to the Supervisor’s assigned hours/shifts, and may also lead the annual performance appraisal process of some part-time and/or casual bargaining unit staff, as may be requested by the Manager, if applicable</li><li>Responsible for the clinical supervision of bargaining unit RN and RPN’s on the team, if applicable</li></ul>In collaboration with the Manager:<ul><li>Ensures all staff are trained in standard administrative practices, program protocols, safety&nbsp; procedures and applicable policies during orientation and ongoing</li><li>Directs, supervises, supports, mentors and coaches the work of bargaining of bargaining unit staff, while adhering to the terms of the Collective Agreement in doing so and,&nbsp;organizes and coordinates staff schedule(s) including support with payroll administration and attendance management as required</li><li>Adheres to terms and conditions of the Collective Agreement</li></ul>Clinical Support&nbsp;In collaboration with, or as may be directed by the Manager, the Supervisor may be responsible for providing clinical support in areas such as, but not necessarily limited to:&nbsp;<ul><li>Supporting staff in the community (e.g. encampments), if applicable to the program</li><li>Supporting staff to facilitate and conduct case conferences and coordinated care plans for specific service users</li><li>Ensuring staff complete applicable clinical assessments, safety plans and service plans with/for service users</li><li>Ensuring each service user’s electronic health record entries and required data entries are accurate and entered in a timely manner</li><li>Reviewing intakes for eligibility</li><li>Reviewing all service user discharge documentation prior to forwarding to Health Records</li><li>Supporting staff in their ability to plan, coordinate, deliver psychoeducational and/or social group activities (including behavioral therapy/addictions/harm reduction), on-site programming and community development, if applicable to the program&nbsp; </li><li>Ensuring that the program offers opportunities for family engagement in service user goal planning processes, if the service user wishes and consents, if applicable to the program.</li></ul>&nbsp;Other Responsibilities:&nbsp;&nbsp;<ul><li>May be assigned as lead to relevant Community of Practice</li><li>Responsible for oversight of the medication program</li><li>Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices, including IPAC procedures </li><li>Adheres to all applicable legislation, in particular, the Ontario Human Rights Code</li><li>Complies with all Health and Safety policies and procedures to ensure the protection of workers and service users and that health and safety concerns or incidents are responded to promptly</li><li>Provides strong leadership as part of Cota’s Clinical Leadership Team (CLT), participates in Cota’s Leadership Forum and ad hoc committees as required</li><li>Works cooperatively, respectfully and constructively with service users, team members, management, other service providers, and external stakeholders</li><li>Ensures that confidentiality of service users, employees and Cota information is maintained at all times</li><li>Undertakes other related and/or delegated duties, as assigned</li></ul>Qualifications:&nbsp;Education:<ul><li>Must be a Registered Nurse and have Current General Class (Practicing) Registration with the College of Nurses of Ontario</li></ul>Experience:<ul><li>Experience working in a unionized environment is an asset</li><li>Experience working in healthcare, not for profit and/or social services organizations</li><li>Knowledge and experience supporting people with challenges related to mental health, substance use, acquired brain injury, with possible co-occurring diagnoses/health complexities&nbsp;&nbsp;</li></ul>Knowledge &amp; Skills:<ul><li>Service user centric approach to service delivery</li><li>Ability to train, lead, motivate, coach, and develop individuals and teams</li><li>Calm, able to work under pressure and thrive in a dynamic clinical environment</li><li>Effective organizational and time management skills</li><li>Excellent team player</li><li>Ability to manage conflict, supervise and provide direction as required</li><li>Sound Judgment</li><li>Integrity</li><li>Attention to detail</li><li>Competent in computer operating skills including Electronic Health Records • Fine-tuned interpersonal, organizational and communications skills</li><li>Strong leadership, management and supervision skills </li><li>Excellent interpersonal, communication, and conflict resolution skills</li><li>Sound knowledge of clinical issues relating to the target population being served within the program</li><li>Knowledge of Recovery Oriented and service user and family-centered care, harm reduction and anti-racism anti oppression practices</li><li>Knowledge of Electronic Health Record management, , OCAN and OPOC reporting</li><li>Demonstrated understanding, sensitivity to and awareness of issues relating to diversity and cultural competency&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li></ul>Other:<ul><li>Vary depending on the program; posting will reflect specific schedule</li><li>Flexibility to vary 'regular' work pattern to suit the needs of the program, which may include evenings or weekends, if required or directed by Manager</li></ul>Application Details:Please complete the application below before October&nbsp; 13, 2025 at 4:00pm.Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.Additional Information:Interview Process:&nbsp;Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.Screening Process:&nbsp;Please note that Cota uses AI to screen potential applicants for all roles.We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.&nbsp;Thank you, Cota's HR Department.&nbsp;__________________________________________________________________Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact <a href="mailto:hr_recruitment@cotainspires.ca" target="_blank">hr_recruitment@cotainspires.ca</a>

Cota

Supervisor, Registered Nurse

&nbsp;Job TitleRemote Part Time Overnight &nbsp;Permanent, Bilingual Texting SupervisorShift IDTEO 1102 PTB 62LocationRemote; Outside QC &amp; ONStart DateShift DescriptionRotationalDepartment:TextingReports To:Manager, Texting SupervisionSalary:31.91Salary after 1 year of service:&nbsp;Overnight Premium :$2.00/hourOvernight Annual Bonus:&nbsp;$200 for each year on an overnight shift scheduleBilingualism Premium:$1.50/hourLast Reviewed:March 2023Job Posting Close Date:October 17 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers&nbsp;from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp; &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The&nbsp;Feel Out Loud Campaign Cabinet</a>&nbsp;– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to&nbsp;<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned</li></ul>Profile:&nbsp;<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); </li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment; </li><li>Bilingualism (French and English&nbsp;</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.Benefits: &nbsp;<ul><li>Remote environment </li><li>Wellness Program </li><li>Dental care, </li><li>Vision care, and &nbsp;</li><li>RRSP Matching </li><li>Life Insurance </li><li>Emergency Travel Assistance </li><li>Accidental Death Insurance </li><li>Other healthcare benefits to promote physical and psychological well being&nbsp;</li></ul>&nbsp;The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Bilingual Texting Supervisor, Remote - Part-Time - Outside QC/ON

Business Unit:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Rick Hansen Foundation School Program&nbsp;(RHFSP)Reports to: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sr. Director, Awareness&nbsp;Status: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Full-time, OngoingSalary Range:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $61,100.00 - $76,400.00 per yearLocation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RHF Office in Richmond, BC, hybrid and/or remoteFounded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces and inspiring an inclusive society.RHF values diversity in the community and the workplace. We are committed to building a diverse workforce representative of the&nbsp;communities we serve.&nbsp;We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, disability, age, and religion and anyone living at the intersection of these identities.RHF is a dynamic and rewarding place to work. Our success begins with our people. If you’re interested in being a part of our innovative team we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of&nbsp;lived and professional experience, we encourage you to&nbsp;apply.JOB SUMMARY&nbsp;The Manager, Rick Hansen Foundation School Program (RHFSP)manages the day-to-day operations and delivery of the RHFSP program. This position is responsible for&nbsp;policy and strategy recommendations, as well as developing and implementing programming and operational policies and procedures.&nbsp; &nbsp;WORKING RELATIONSHIPS&nbsp;Reporting to the Sr. Director, Awareness, the Manager, RHFSP is a key part of the Rick Hansen Foundation (RHF) management team and works closely with other RHF units including Marketing &amp; Communications (MarComm),&nbsp;Finance, Rick Hansen Foundation Accessibility Certification (RHFAC), Resource Development (RD), and Evaluation.&nbsp;&nbsp;The Manager, RHFSP works closely with the RHFSP team to support growth and deepen program impact through strategic engagement activities, and relevant RHFSP offerings.&nbsp;This position may also supervise contractors, interns and consultants.&nbsp;ALL STAFF: KEY ACCOUNTABILITIESAs an integral member of the RHF team and as expected of all staff, this position actively participates with:<ul><li>Strategy</li><li>Organizational Culture<ul><li>Contributes in regular sessions, develops goals, supports and implements action plans.</li></ul></li><li>Inclusion, Diversity, Equity and Accessibility (IDEA)</li><li>Values</li></ul><ol><li>We Collaborate Authentically&nbsp;</li><li>We Engage Respectfully&nbsp;&nbsp;</li><li>We Keep Our Promises&nbsp;</li></ol>KEY ACCOUNTABILITIES&nbsp;<ul><li>Reviews, identifies and provides recommendations to the Sr. Director, Awareness on the improvement and/or enhancement of the RHFSP unit; &nbsp;</li><li>Recruits, trains, coaches, manages and terminates staff;&nbsp;</li><li>Contributes to and makes recommendations to strategic and operational plans and reviews;</li><li>Prepares and completes action plans including: implementing production, productivity, quality and customer-service standards; resolving issues and problems; and conducting program reviews;</li><li>Contributes to the preparation of the annual budget, forecasts and expenditure schedules. Reviews financial management reports and initiates corrective actions;</li><li>Manages the day-to-day operations of the RHFSP team including:<ul><li>ensuring relevant, accessible and user-friendly RHFSP resources (e.g., lessons, activities, videos), managing the online resource library and distribution of materials;</li><li>responsible for the development and implementation of a national and global outreach strategy and implementation;</li><li>responsible for the delivery of compelling and growing Ambassador presentations;</li><li>responsible for the ongoing delivery of post-secondary education scholarships for youth with disabilities&nbsp;</li><li>growing and delivering professional development (Educator Inclusion and Accessibility E-Learning and PD workshops);</li><li>determining potential events/partners/relationships to grow the program;</li><li>leading initiatives that develop youth as accessibility leaders both nationally and internationally, including the Youth Leadership Committee and Difference Maker of the Year Awards; and</li><li>leading new projects and RHFSP offerings as they arise;</li></ul></li><li>Evaluates data, tracks KPIs and takes corrective action to meet program and funder targets;</li><li>Oversees and acts upon market research (surveys, research interviews, focus groups etc.) and trends to improve existing and develop new RHFSP offerings;</li><li>Analyzes process&nbsp;workflows, recommends and implements changes in anticipation of continued program growth nationally and internationally;</li><li>Manages external committees in conjunction with the Sr. Director, Awareness and RHFSP team;</li><li>Works with MarComm team to identify program priorities, goals and messaging for marketing and communications activity;</li><li>Contributes to the development of stakeholder reports including funding proposals and stewardship reports, in conjunction with RD and&nbsp;MarComm teams;&nbsp;&nbsp;</li><li>Collaborates with other units in the development of cross-functional programing and operations policies;&nbsp;and&nbsp;</li><li>Performs other related duties in keeping with the purpose and accountabilities of the job.&nbsp;</li></ul>QUALIFICATIONS&nbsp;An equivalent combination of education, experience and skills/behaviours will be considered.Education/Knowledge:&nbsp;University degree in Education, Business/Marketing or an equivalent combination of education and experience.&nbsp;Certification/Designations:&nbsp;None. &nbsp;Experience/Knowledge:&nbsp;<ul><li>Minimum 7 years of related experience;</li><li>Minimum 5 years of project planning and/or program management experience;&nbsp;</li><li>Experience recruiting and managing staff, volunteers, and committees;&nbsp;</li><li>Reporting and budget management experience;</li><li>Strong planning background and knowledge of the education or youth sector at all levels;&nbsp;</li><li>Computer experience including MS Office. Working knowledge and experience with Salesforce preferred;&nbsp;&nbsp;</li><li>Knowledge of and experience with budget creation and management;&nbsp;</li><li>Not-for-profit experience is an asset; and&nbsp;</li><li>Understanding and sensitivity of issues relating to people with disabilities an asset. &nbsp;</li></ul>Skills/Behaviours:&nbsp;<ul><li>Strong leadership, influencing, strategic management and interpersonal skills;</li><li>Effective oral and written communication;</li><li>Effective customer service, problem-solving and decision-making;&nbsp;</li><li>Effective organizational and planning skills;</li><li>Strong analytical, project management and reporting skills;</li><li>Ability to maintain confidentiality;</li><li>Ability to motivate and manage a team;</li><li>Ability to manage performance and resolve conflict; and</li><li>Ability to work under pressure and meet deadlines in a fast-paced environment.</li></ul>HOW TO APPLYIf you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you will consider a career with us.Interested and qualified candidates can apply quoting competition #2025-10&nbsp;by&nbsp;November 30, 2025.&nbsp;While we thank all applications for their interest, only short-listed candidates will be contacted.*Please note: The Rick Hansen Foundation is committed to providing accommodations to candidates taking part in all aspects of the selection process. Please let us know if you require a specific accommodation (i.e. virtual/web based interview, flexible scheduling, accessibility needs), so that arrangements can be made for the appropriate accommodations to be in place.

Rick Hansen Foundation

Manager, Rick Hansen Foundation School Program (RHFSP)

&nbsp;Job TitleRemote Part Time Overnight &nbsp;Permanent, Bilingual Texting SupervisorShift IDTEO 1102 PTB 63LocationRemote; Outside QC &amp; ONStart DateShift DescriptionRotationalDepartment:TextingReports To:Manager, Texting SupervisionSalary:31.91Salary after 1 year of service:&nbsp;Overnight Premium :$2.00/hourOvernight Annual Bonus:&nbsp;$200 for each year on an overnight shift scheduleBilingualism Premium:$1.50/hourLast Reviewed:March 2023Job Posting Close Date:October 17 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers&nbsp;from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp; &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The&nbsp;Feel Out Loud Campaign Cabinet</a>&nbsp;– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to&nbsp;<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned</li></ul>Profile:<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); </li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment; </li><li>Bilingualism (French and English&nbsp;</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele. &nbsp;&nbsp; A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.Benefits:&nbsp;<ul><li>Remote environment </li><li>Wellness Program </li><li>Dental care, </li><li>Vision care, and &nbsp;</li><li>RRSP Matching </li><li>Life Insurance </li><li>Emergency Travel Assistance </li><li>Accidental Death Insurance </li><li>Other healthcare benefits to promote physical and psychological well being&nbsp;</li></ul>&nbsp;The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

The Canadian Association for Supported Employment (CASE) is seeking a strategic Director of Learning and Development. Reporting to the Executive Director, the Director will provide vision, leadership, and oversight for CASE’s learning initiatives, ensuring alignment with our mission, values, and strategic priorities. This role requires a seasoned leader with proven experience in Learning and Development, team management, and the not-for-profit sector. CASE offers a collaborative and inclusive remote work environment that values innovation, professional growth, and meaningful impact.Job Overview &nbsp;Title: Director of Learning and DevelopmentLocation: Remote / Virtual (Canada-wide)Posting Date: October 3, 2025Start Date: November 2025The Director of Learning and Development is responsible for setting the strategic direction of the Learning and Development team, in collaboration with the Executive Director, and for managing day to day activities and staff to operationalize that vision.&nbsp; They are responsible for ensuring that Learning and Development activities and offerings are in alignment with CASE’s strategic vision and values, the 9 Guiding Principles of Supported Employment, and best practice in adult education and accessibility, and are an integral part of the CASE leadership team.Key Responsibilities<ul><li>Oversee the activities and outputs of the L&amp;D staff team, contractors, and consultants to ensure successful completion of projects and all promised deliverables on time, within budget, and as agreed upon.</li><li>Provide information and updates regarding L&amp;D activities, outputs, outcomes, and financials to CASE leadership and other interest-holders, either directly or indirectly through other CASE project teams as appropriate.</li><li>Carry out planning and implementation of L&amp;D activities in ways that uphold the values of CASE, the 9 Guiding Principles, and best practices in adult education and accessibility.</li><li>Oversee the planning, building / upgrading and maintenance of the CASE website in collaboration with the Executive Director and with support of the Web Developer, paying particular attention to user experience, accessibility, and security.</li><li>Actively engage as a contributing member of the CASE leadership team, including upholding association values and contributing to the development of a professional, respectful, and inclusive organizational culture.</li></ul>Strategic Planning<ul><li>In collaboration with the Executive Director and informed by emerging trends, best practice, and opportunities in adult education, engage in strategic planning for L&amp;D and CASE to support achievement of board identified strategic goals.</li><li>Research and seek out new funding opportunities to support revenue diversification and growth of CASE through L&amp;D activities. All grant applications will be completed in collaboration with the Executive Director.</li><li>Seek out, establish and nurture partnerships that support achievement of CASE and L&amp;D strategic goals.</li></ul>Project Management<ul><li>Develop L&amp;D project workplans, in collaboration with other CASE staff as appropriate, which map out project objectives, audience, deliverables, key considerations, timeline, budget, etc.</li><li>Create and maintain comprehensive project documentation.</li><li>Design and oversee evaluation metrics and data collection methodologies for L&amp;D offerings.</li><li>Track, monitor, approve, and address inconsistencies or errors in purchases and recurring expenses related to the CASE web site, LMS, and credit card issued to the Director of Learning and Development, using established processes.</li><li>Oversee quality assurance, on an ongoing basis, for all CASE courses, certificate programs, and other L&amp;D created resources.</li></ul>Staff Support and Supervision<ul><li>Lead the identification, recruitment, hiring, and onboarding of L&amp;D staff and contractors within available resources.</li><li>Maintain accurate human resource documentation for the L&amp;D team staff using established platforms (e.g. BambooHR).</li><li>Support, manage, supervise, and mentor L&amp;D staff and contractors, to ensure that all team members have the required information and resource to carry out their tasks effectively.</li><li>In collaboration with the Executive Director and the CASE Staff Leadership Team, develop talent management and change management plans and strategies for CASE.</li></ul>Technical and Systems Management<ul><li>Oversee the CASE learning management system (LMS), including identification and addressing of problems, vulnerabilities, limitations in function, and opportunities for improvement.</li><li>Oversee the CASE website, including identification and addressing of problems, vulnerabilities, limitations in function, and opportunities for improvement.</li><li>Project management of work associated with maintaining and improving the CASE website and LMS, including task tracking, vendor management, documentation, change management, etc.</li><li>Crisis problem-solving of issues related to the website and LMS, with special attention paid to issues of privacy and security.</li></ul>Association Leadership<ul><li>Contribute to defining, building, and maintaining a professional, respectful, and inclusive organizational culture, and the responsive practices that support that culture.</li><li>In collaboration with the Executive Director, develop, implement, and update annually a professional development plan for CASE staff and Board of Directors</li><li>Lead by example through modelling appropriate behaviour, engagement, communication, and responsiveness that reflects CASE values and organizational culture.</li></ul>Other duties as assignedReporting<ul><li>This position reports to the Executive Director</li></ul>Required Qualifications:Candidates must clearly demonstrate all of the following in their application. Applications that do not meet these requirements will not be considered:<ul><li>Minimum 5 years’ management or supervisory experience (with responsibility for staff and/or contractors).</li><li>Minimum 3 years’ direct Learning &amp; Development experience (curriculum design, training delivery, evaluation).</li><li>Not-for-profit sector experience (employment, leadership, or project management in a mission-driven organization).</li><li>Relevant education (Bachelor’s degree in Education, Organizational Development, Human Resources, or a closely related field). &nbsp;</li></ul>Additional Assets:<ul><li>Fluency in French and English (written and verbal).</li><li>Certified Training and Development Professional (CTDP) designation.</li><li>Strong facilitation and public speaking skills.</li><li>Demonstrated experience with learning management systems, e-learning platforms, and Microsoft 365.</li></ul>Hours of work and salary:<ul><li>This is a full-time position, of 37.5 hours / week.</li><li>The hourly rate is $40.00 - $45.00 based on qualifications</li><li>Three weeks of paid vacation per year, prorated</li><li>$120 / month to support maintenance of a home office, phone and internet</li><li>Comprehensive individual dental, extended health and LTD coverage after completion of 3 months' probation</li><li>4% RRSP matching after completion of 3 months' probation</li></ul>Application Deadline: October 24, 2025Application Process:To apply, please submit your resume and tailored cover letter through the<a href="https://case01.bamboohr.com/careers/59?source=aWQ9MTM%3D" target="_blank"> BambooHR Application Link</a><a href="https://case01.bamboohr.com/careers/57" target="_blank">.&nbsp;</a> Your cover letter must explicitly address each of the required qualifications listed above.Applications that do not demonstrate how the candidate meets the five required qualifications will not move forward to screening.Additional Information:Applicants must reside in and be legally entitled to work in Canada at the time of application. CASE is not able to sponsor work permits or visas for this position. Only candidates selected for an interview will be contacted. &nbsp;Interviews will be conducted in English.CASE welcomes and encourages applications from people with disabilities and other equity-deserving groups. Accommodations are available on request for all parts of the application and hiring process. If you require accommodation, please contact Joanna Goode at <a href="mailto:joanna@supportedemployment.ca" target="_blank">joanna@supportedemployment.ca</a>or 1-800-684-5628 x 700.

Canadian Association for Supported Employment

Director of Learning and Development

Requisition Details:Employment Status: Regular, Full-time (1.0 FTE)Program Name: Marigold Hospice Residence&nbsp;Number of Hours Bi-Weekly: 75Work Schedule: DaysOn-Call: NoExisting Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this positionJob Summary:The Coordinator is knowledgeable in volunteer management, recruitment, and retention activities. The Coordinator is comfortable with public engagement and activities. The Coordinator is responsible for providing support to the Manager(s) and for leading and coordinating day-to-day operations within the framework of VON's philosophy, policies, procedures, standards, and quality management.&nbsp;Key Responsibilities:<ul><li>Recruitment of volunteers across various programs</li><li>Developing and supporting the onboarding and orientation process for new volunteers and ongoing training &amp; development to volunteers. &nbsp;</li><li>Management and support of volunteers</li><li>Organizes volunteer engagement activities; education, socialization, and appreciation</li><li>Building and maintaining positive, trusting relationships cross-functionally within the organization, volunteer organizations and communities.</li><li>Providing coaching and mentoring support to volunteers.</li><li>Evaluating the impact and contributions of volunteers, and the volunteer program, to ensure the needs of all stakeholders are being met.</li><li>ensure all volunteer resourcing requirements are met for identified program/geographical area</li><li>Ensuring standardized documentation and record management practices are in place and adhered to for the volunteer program.</li><li>Ensures the provision of cost-effective client services and programs.</li><li>Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.</li><li>Develops and implements program plans to meet department needs.</li><li>Manages volunteers and staff within the program, taking the lead in volunteer orientation, training&nbsp;and in-services within the framework of VON Quality Management standards.</li><li>Maintains regular engagement with clients and other health partners to ensure programs meet community needs.</li><li>Functions as a primary support contact between clients, health professionals, community support and internal team members.</li><li>Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.</li><li>Supports financial accountability within assigned programs by maintaining program budgets.</li><li>Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.</li><li>Completes Disaster and Emergency Drills according to VON Disaster &amp; Emergency program/policy.</li><li>Plans and participates in multi-disciplinary meetings as required.</li><li>Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.</li><li>Participates in health and safety training including WHMIS and applies this knowledge in the workplace.</li><li>Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.</li></ul>External and Internal Relationships:<ul><li>Timely communication and follow up with clients, and community partners/professionals as required.</li><li>Timely communication and follow up with internal staff</li></ul>Education, Designations and Experience:<ul><li>Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.</li><li>2-3 years of related experience in community and health-based care.</li><li>1-2 years of experience in program planning and evaluation is an asset.</li><li>Experience in volunteer administration an asset.</li><li>Experience or understanding of the not-for-profit healthcare environment is an asset.</li></ul>Skill Requirements:<ul><li>Successful completion of Volunteer Management Certificate from a recognized program, or equivalent would be considered an asset.</li><li>Demonstrated ability to lead, manage and motivate a team of volunteers; foster high levels of engagement, retention and innovation is considered an asset. </li><li>Event planning and recognition experience.</li><li>Demonstrated commitment to working in an environment with high confidentiality and discretion.</li><li>Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.</li><li>Excellent oral and written communication skills.</li><li>Able to work both independently and within a team.</li><li>Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.</li><li>Strong customer service skills.</li><li>Ability to problem solve and adjust to rapidly changing priorities in a deadline.</li><li>Proficiency in Windows OS and MS Office Suite programs.</li><li>Must demonstrate attention to detail.</li></ul>Other:<ul><li>Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance.</li><li>A current and original copy of a satisfactory Criminal Records Check is required.</li><li>A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.</li><li>Ability to speak French is an asset in French Designated areas.</li><li>The use of Personal Protective Equipment (PPE) may be required.</li></ul>Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

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