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Competition #2025-381-CCCrisis Worker (2025-381-CC)Employment Type:Casual, Bargaining Unit (1 Vacancy)Work Hours:We are seeking someone available to cover 1-3 scheduled/last minute shifts per week; shifts being 9am-5pm, Monday - Friday.Work Setting:Exclusively OnsiteSalary:$28.56/hourApplication Deadline:January 04, 2026&nbsp;by 11:59 pmProgram Overview – Crisis Outreach Service for Seniors, Community Care This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues. Program Overview – Crisis Outreach Service for Seniors, Community Care&nbsp; This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues. What You Will Do<ul><li>Participate in crisis shifts; going out to visit clients in their homes or other community locations with a partner.</li><li>Assist with providing preliminary assessment of risk in crisis situations.</li><li>Assess client needs, develop and initiate service plans with short and long term objectives.</li><li>Provide service navigation and coordination, assessment, and supportive counseling,</li><li>Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments.</li><li>When appropriate, connect caregivers or others in the seniors’ homes with appropriate resources in the community.</li><li>Carry out service documentation requirements in a timely (same day) and professional manner.</li><li>Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments.</li><li>Gather statistical and narrative information required for the program and organization.</li><li>Work flexible hours based on the needs of the clients, their caregiver, and the service.</li><li>Support team members and students</li><li>Ensure that anti-oppression, anti-racist, trauma-informed, community development, and harm reduction principles are achieved in the program.</li><li>Participate in ongoing training and education when appropriate.</li><li>Perform other related duties as required.</li></ul>What You Bring to the Team<ul><li>BSW or a related undergraduate degree.</li><li>Registration in good standing with the Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario or an equivalent.</li><li>2+ years’ experience in crisis support, intervention, conflict mediation, and supporting seniors with mental health and substance use issues from a recovery and harm reduction approach.</li></ul>What You Set You Apart<ul><li>Ability in case management and supportive counselling with strong assessment skills.</li><li>Demonstrated interpersonal skills, excellent verbal and written communications skills.</li><li>Ability to carry out service documentation requirements in a timely and professional manner.</li><li>Demonstrated information and referral skills and the ability to link clients to supportive services.</li><li>Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team.</li><li>Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance abuse issues.</li><li>Ability to work from a client-centered approach.</li><li>Knowledge of issues affecting older adults, geriatric populations, the health sector, community resources, and related services.</li><li>Demonstrated ability to follow policies, procedures, and adhere to legislation.</li><li>Understanding of clinical practices and care models.</li><li>Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused on older adults.</li><li>Applied computer skills (MS word, excel, and Internet).</li><li>Ability to use case management software is an asset (Pirouette).</li><li>Ability to communicate in another language is an asset.</li></ul>

WoodGreen Community Services

Crisis Worker (2025-381-CC)

Hours: 35 hrs/week.Range: $56,453-$81,844Location: 30 College Street, TorontoPosition: Regular, Full-time (Unionized)Native Child and Family Services of Toronto, (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.Why You’ll Love It At Native Child<ul><li>Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.</li><li>Access to Employee and Family Assistance Program.</li><li>A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.</li><li>Learning and Development opportunities to fuel your professional growth.</li><li>Maternity leave top-up</li><li>Generous Paid Vacation and Days-off</li><li>A Culturally rounded environment celebrating our roots.</li></ul>Ready to make an impact:Position Summary: Reporting to the Supervisor, Children Services the Children Service Worker will:Key Responsibilities:1.&nbsp;Navigator within the school system and help to resolve issues that impact student learning (e.g., transitions between schools, suspensions, special education), and help link to educational services and supports to help achieve individual goals for our children;&nbsp;2.&nbsp;Work with school boards to determine student transportation needs.3. Facilitate access to support by providing information and referrals based on individual needs to support/reinforce strengths.4.&nbsp;Identify key service referral contacts and initiate /establish communication and referral protocols with organizations and agencies5.&nbsp;Facilitate the timely exchange of information between schools and societies, including utilizing and providing input as part of the monitoring and evaluation of local Joint Protocols for Student Achievement (JPSA) where they exist&nbsp;6.&nbsp;Leverage existing resources in the education systems through referrals and collaboration (e.g., Aboriginal Education Leads, and Student Success Leads); engagement with First Nations, Inuit and urban Indigenous communities and organizations7.&nbsp;Strengthen relationships among First Nation school authorities, societies and community partners8.&nbsp;Provide eligible children and youth with services and resources as appropriate9.&nbsp;Facilitate information sessions for children, youth, and families pertaining to academic success and resources.&nbsp;10.&nbsp;Build system capacity among society and educational staff on how to better meet educational needs.&nbsp;11.&nbsp;Regular interval report on outcome statistics based on identified criteria.12. Establish program planning, documentation and reporting systems/protocols.13.&nbsp;Develop administrative systems and establish evaluation tools for data collection asprescribed and other (i.e. number of First Nation school authorities).14.&nbsp;Foster communication and linkages with community agencies/organizations to improve access and mitigate barriers to educational services and supports.15.&nbsp;Other related duties and responsibilities as required.Minimum Qualifications and Skills:Experience And Skilled Knowledge Requirements<ul><li>Bachelor’s degree in education or a field related to working with children, youth, families, communities and First Nations, or a combination of education and experience.</li><li> Ontario Teaching Certificate with knowledge of the Educational Act and Special Education Services </li><li>Previous experience in the education sector. </li><li>Knowledge and linkages with the education sector to help resolve issues that may impact student learning. </li><li>Pass a vulnerable Sector police record check. </li><li>Literate in Aboriginal culture(s) and understanding of key cultural values. Knowledge and understanding of the Aboriginal historic context. </li><li>Knowledge of and sensitivity to the life experiences and needs of the youth community.</li><li>Knowledge of Aboriginal culture(s), particularly with respect to the urban Aboriginal population.&nbsp;</li><li> Demonstrated knowledge of child development, developmental challenges, family systems, and mental health services.&nbsp;</li></ul>Preferred Skills/Capabilities&nbsp;<ul><li>Demonstrated knowledge of child development, developmental challenges, family systems, and mental health services. </li><li>Excellent skills in engaging with and working with parents and school-aged children and youth.&nbsp;</li><li> Demonstrated understanding, and commitment to, integrating the NCFST’s Mission and values in to practice, service and relationships. </li><li>Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation. </li><li>Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong.&nbsp;</li></ul>*Please note that the successful candidate is required to complete a background check.&nbsp;Work Environment:<ul><li>Standard office environment; minimal physical demands.</li><li>Class G License and access to a vehicle</li></ul>Our Commitment:<ul><li>We are an Equal Opportunity Employer&nbsp;committed to diversity and inclusion and does not discriminate on the basis of any legally protected ground. </li><li>In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Native Child will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. If you require accommodation during the interview process, please contact Human Resources at&nbsp;<a href="mailto:hrncfst@nativechild.org" target="_blank">hrncfst@nativechild.org</a>.</li><li>We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.</li></ul>Come join our team - and help create a difference in the communityClosing Date: December 26, 2025.&nbsp;

Native Child and Family Services of Toronto

Education Liaison

Intake and Triage CoordinatorDate Posted: 12/11/2025 Req ID: 46389 Faculty/Division: UofT Scarborough Department: UTSC:AccessAbility Services Campus:&nbsp;University of Toronto Scarborough (UTSC) Position Number: 00058442About us: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.AccessAbility Services provides and coordinates services and programs that empower students with disabilities to maximize their educational potential and ensure that all students with disabilities can freely and actively participate in all facets of University life. We value diverse abilities as a source of strength and knowledge and are committed to promoting a culture of inclusion. The department works to increase awareness of inclusive values among all members of the University community while building strong student success.This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (<a href="https://governingcouncil.utoronto.ca/secretariat/policies/equity-diversity-and-excellence-statement-december-14-2006" target="_blank">Statement on Equity, Diversity &amp; Excellence</a>). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.Your opportunity: In this role, you will work collaboratively within a dynamic, multi-disciplinary team to provide holistic accommodations services and supports to students with disabilities. You will play a key part in ensuring an efficient intake and registration process, reviewing and assessing confidential medical and psychological documentation, and determining and implementing appropriate interim accommodations. You will liaise regularly with faculty, instructors, external service provides, community agencies, and internal university partners to support the effective delivery of accommodations and related services.&nbsp;Core responsibilities include assessing eligibility of students to access services, processing registrations and planning and implementing interim accommodations based on each student’s disability-related needs and strengths. You will also supervise front-line staff who provide support services to students, which include booking appointments, responding to enquiries regarding services and assisting with the arrangement of accommodations.Your responsibilities will include:<ul><li>Checking eligibility of students to access services</li><li>Applying the established Ontario Human Rights Commission (OHRC) Guidelines on Accessible Education to determine reasonable accommodations</li><li>Reading and assessing medical information to develop accommodations for students</li><li>Liaising with an inter-disciplinary support team on the best approach to provide student care and service</li><li>Advising course instructors and staff on student accommodations issues</li><li>Overseeing day-to-day service delivery requirements and operational needs (of front-line services)</li><li>Developing and revising business methods that support administrative workflow and objectives</li><li>Directing the activities of a group of staff-appointed employees all performing a similar function</li></ul>Essential Qualifications:<ul><li>Master's Degree in Social Work, Counselling, Education and/or a relevant disability-related field such as rehabilitation services, or equivalent combination of education and experience.</li><li>Minimum four years of related experience working with adults with learning and mental health disabilities with co-morbid conditions, including two years of experience completing intake and registration for students with disabilities, assessing a range of medical documentation and developing and implementing interim accommodations in a post-secondary or student services environment</li><li>Must have experience reviewing clinical documentation, including psycho-educational testing reports and psychological evaluations</li><li>Demonstrated experience dealing with persons in emotional distress or conflict</li><li>Experience supervising a small team and overseeing the planning and workflow of administrative support services (i.e. supporting front desk intake and registration services)</li><li>Excellent computer proficiency and experience working with Microsoft Word, Excel, PowerPoint, as well as scheduling and data management software (i.e. Clockwork)</li><li>Knowledge of service provision for students with hearing and visual disabilities</li><li>Must be committed to the principles of equity, diversity and inclusion and be able to demonstrate an understanding of the implication of disabilities as they relate to students' success at university</li><li>Demonstrated understanding of the strengths and challenges of youth and adults with mental health and learning disabilities and have knowledge of cultural views of disability</li><li>Excellent reading, oral and written communication skills, including presentation and facilitations skills</li><li>Sound critical-thinking and interpersonal skills</li><li>Demonstrated ability to synthesize knowledge and display sound judgement, attention to detail and a high degree of accuracy and ability to respond calmly and efficiently in crisis situations</li><li>Ability to work effectively both independently and within an inter-disciplinary team</li><li>Ability to exercise initiative, tact, discretion, problem-solving skills and work in a fast-paced environment</li><li>Knowledgeable about general academic structure of a University and specific requirements of academic courses and programs</li><li>Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and work environment</li></ul>Assets (Nonessential):<ul><li>Knowledge of assistive technology to support reading and writing (including voice recognition, text-to-speech, scheduling and organizational software)</li></ul>To be successful in this role you will be:<ul><li>Adaptable</li><li>Approachable</li><li>Communicator</li><li>Organized</li><li>Problem solver</li><li>Resourceful</li><li>Tactful</li><li>Team player</li></ul>Notes:<ul><li>Please note that the working hours for this position are Monday, Tuesday, Thursday 8:30AM - 4:30PM; &nbsp;Wednesday 9:30AM - 7:00PM; Friday 8:30AM - 4:15PM</li><li>Please apply to this posting through this link: <a href="https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator-/" target="_blank">https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator…</a></li></ul>Closing Date: 01/11/2026, 11:59PM ET Employee Group: USW&nbsp; Appointment Type: Budget - Continuing&nbsp; Schedule: Full-Time Pay Scale Group &amp; Hiring Zone: USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.&nbsp; Job Category: Administrative / Managerial&nbsp;Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Diversity StatementThe University of Toronto embraces Diversity and is building a&nbsp;culture of belonging that increases our capacity to effectively&nbsp;address and serve the interests of our global community. We&nbsp;strongly encourage applications from Indigenous Peoples,&nbsp;Black and racialized persons, women, persons with&nbsp;disabilities, and people of diverse sexual and gender identities.&nbsp;We value applicants who have demonstrated a commitment to&nbsp;equity, diversity and inclusion and recognize that diverse&nbsp;perspectives, experiences, and expertise are essential to&nbsp;strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see&nbsp;<a href="http://uoft.me/UP" target="_blank">http://uoft.me/UP</a>.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact&nbsp;<a href="mailto:uoft.careers@utoronto.ca" target="_blank">uoft.careers@utoronto.ca</a>.

University of Toronto Scarborough

Intake & Triage Coordinator

FULL TIME, REGULAR POSITION SALARY RANGE: $71,709 - $84,364Benefits include: • Extended Health and Dental benefits including Life, AD&amp;D and LTD • Healthcare of Ontario Pension Plan (HOOPP) • Employee Assistance Program (EAP) • Paid time off (vacation, sick and personal days) • Professional development time and fundsSouth Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.As a member of a multi-disciplinary agency, the Social Worker – MSW will provide therapy/counselling, crisis support, case management, group facilitation, as well as participate on community development initiatives. The focus of this role is to offer trauma-informed care to clients with multiple chronic conditions impacted by the social determinants of health. Language capacity and ability to support the Cantonese and/or Mandarin speaking, as well as English speaking communities, is a requirement. This position is expected to work onsite.Responsibilities: Counselling/Therapy • Conduct client intake, including an initial assessment, responding to crisis situations and referring clients to resources • Perform clinical assessment of clients (individuals, couples and families) • Develop client focused service plans, including goals, tasks required to achieve goals, clearly outlining client responsibilities, and the responsibilities of others within their circle of care, in a defined timeframe • Provide counselling services in areas including, but not limited to grief, suicide prevention, health related matters, couples relations, depression, anxiety, and gender-based, age specific, race or immigration related abuse • Provide counselling support during crisis intervention and settlement support as needed • Build client capacity in essential life skills including, but not limited to conflict resolution, communication skills and assertiveness training • Advocate for client rights and benefits as individuals, groups or communities • Review intervention plans to ensure progress towards established goals • Terminate service when goals are achieved • Arrange case conferences as appropriate Case Work • Ensure proper client registration • Perform functional assessments of clients • Identify and assess client needs • Plan appropriate interventions • Liaise with other relevant community and government agencies to provide appropriate services to clients • Build client capacity to problem solving, find and access appropriate services in their community • Advocate for individual and collective client rights and needs as appropriate • Monitor client progress towards established goals • Review intervention strategies to ensure progress towards goals • Terminate service when goals achieved Group Work, Health promotion and Education • Identify client needs that are best addressed through group-based interventions • Support post-partum group • Collaborate with colleagues and partners to plan and facilitate group sessions and required supports for specified groups • Evaluate effectiveness of group sessions/group process towards achieving established goals • Plan and deliver specific group sessions as requested by other community agencies, or SRCHC staff • Collaborate within own team and with other teams across the organization to identify and provide health education to target groups Administration/Organizational Functions • Maintain up-to-date client files as specified in the organization’s policy • Participate as a team member in all team functions • Ensure timely completion of all administrative tasks • Develop and maintain professional competence Community Work • Network with other professionals/agencies in the community to exchange information and ideas about community need • Identify the needs of the community • Prioritize the needs of the community • Develop, implement and evaluate programs to meet clients’ needs • Participate in community development project/committees in community/community events • Increase community awareness of SRCHC services by informing individual/agencies of centre services or client needs • Organize community events • All other duties as requiredQualifications: • Masters of Social Work (MSW) from a recognized university • 3-5 years of experience in a community-based human service organization • Member in good standing with the Ontario College of Social Workers and Social Service Workers • Fluency in Cantonese and/or Mandarin required • Thorough knowledge of and proficiency in current assessment and psychosocial counselling techniques for individuals, families and groups • Thorough knowledge and understanding of trauma-informed social work practice • Excellent knowledge of mental health issues, particularly within equity deserving communities • Experience working with post-partum clients • Ability to deal effectively in the prevention and management of crises • Thorough knowledge and understanding of community resources • Strong group facilitation skills • Demonstrated ability to work in a multi-disciplinary team environment • Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Proficiency in the use of computer technology and various software applications • Strong verbal and written communication skills • Excellent interpersonal skills • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThis posting is for an existing vacancy.Internal applicants please apply by Friday, December 19, 2025 at 12:00 p.m. (noon).This position remains open until filled.Please mail in your cover letter and resume in confidence to: The Hiring Committee – Social Worker – MSW South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “Social Worker – MSW” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

South Riverdale Community Health Centre

Social Worker – MSW

About TPL: Toronto Public Library (TPL) is North America’s busiest public library system. TPL employs approximately 2,400 staff who provide high quality library services to the people of Toronto across 100 locations.&nbsp;&nbsp;Specific Position Information:&nbsp;The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19):35 hours per week. Hours of work to be determined.&nbsp;Evenings, Saturdays and variable hours required.*This position requires the ability to visit or work from multiple sites across Toronto.&nbsp;Available Locations:&nbsp;Vacancy #1: Albion/Maria A. Shchuka/York Woods Area&nbsp;- Base location: Downsview BranchVacancy #2: Lillian H. Smith/Northern District Area - Base location: Lillian H. Smith BranchJOB&nbsp;SUMMARY:The Library Safety Specialist (LSS) works with other TPL staff and with guards to provide a safe and welcoming environment for all people using the Toronto Public Library, by engaging customers, explaining and enforcing rules of conduct, developing effective working relationships with library customers, ongoing monitoring of library spaces for appropriate customer behavior, and de escalating situations as needed.The position focuses on helping all customers enjoy and use the library by compassionately assisting customers in understanding and complying with library rules and policies. In cases where customers are unable or unwilling to comply with library rules or policies, the LSS takes the lead in addressing and resolving rules of conduct violations and incidents, working with other library staff and guards, under the direction of in-charge staff.The LSS also acts as a liaison with law enforcement, social service providers, and community groups providing referrals to service and assistance as appropriate. The LSS takes day-today direction from the Library Service Manager responsible for the branches where the LSS is assigned. All LSS staff formally report to the Manager, Welcoming Spaces as part of an integrated LSS team.DUTIES:<ul><li>Using a trauma-informed approach, lead efforts to foster a welcoming and safe environment through ongoing interaction and relationship building with customers, staff, guards, local community agencies, social service providers and police.</li><li>Engage customers and solicit cooperation in understanding and complying with Library rules of conduct. Refer customers to other library staff and sources of information in response to customer service requests.</li><li>Lead efforts to prevent, mitigate and respond to incidents through appropriate means consistent with TPL policies and protocols, such as de-escalation, verbal communications, escorting customers from Library facility, and/or contacting police, social service providers, and/or other emergency services as needed. Support debriefing of incidents with other branch staff.</li><li>Work with other members of the Library Safety Specialist team and Manager, Welcoming Environment to identify, communicate and share best practices across the TPL system.</li><li>Circulate among public service areas inside and outside around the library, supporting staff and guards in monitoring areas to uphold library rules of conduct.</li><li>Support the exclusion process under the direction of the Director, Branch Operations and Customer Experience. Prepare and deliver exclusion letters, in conjunction with security guards.</li><li>Support other branch staff in ensuring incidents are documented in the Incident Reporting Management System (IRMS) on a timely basis. Monitor IRMS and identifies incident trends and appropriate interventions.</li><li>Assist with providing training and onboarding of staff and guards regarding safety and security, incorporating and role modeling a trauma-informed approach.</li></ul>QUALIFICATIONS:<ul><li>Minimum of three years’ experience working in community mental health and/or crisis intervention, or experience in a related field</li><li>Post-secondary education in a related field, of equivalent combination of relevant experience and education.</li><li>Demonstrated understanding of and practical application of a trauma-informed approach.</li><li>Experience with marginalized communities, including individuals with mental health and addiction challenges, those experiencing homelessness or precariously housed, and related groups.</li><li>Ability to exercise empathy, courtesy, and compassion while fairly and consistently enforcing Rules of Conduct.</li><li>Ability to act calmly and with composure under pressure and de-escalate tense situations effectively.</li><li>Ability to balance safety and security with library principles and best practices regarding access, privacy, inclusion, and equitable and friendly service. Understands and is committed to the essential role of the public library in Canadian society.</li><li>Ability to welcome and embrace the diversity of people who come to the library, whether staff or customers. Ensures that the library’s actions comply with the requirements of the Ontario Human Rights Code and related legislation.</li><li>Ability to work independently with limited supervision and to exercise initiative and good judgment in the performance of duties.</li><li>Basic knowledge and understanding of mental health disorders and addictions, including the ability to recognize problematic or disruptive behavioral patterns.</li><li>Education and/or experience in conflict de-escalation, trauma-informed and harm reduction approaches, suicide risk assessment, social and community services and/or similar areas.</li><li>Must possess or be able to obtain First Aid, CPR and AED certification.</li><li>Ability to develop and sustain effective relationships with customers with diverse backgrounds, ages and experiences, staff, management, guards, police, community agencies and social service providers.</li></ul>The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address. &nbsp;&nbsp;ACCOMMODATION: We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.APPLICATION PROCESS: Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.Apply on our job site: <a href="https://www.torontopubliclibrary.ca/about-the-library/jobs/" target="_blank">https://www.torontopubliclibrary.ca/about-the-library/jobs/</a>All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.

Toronto Public Library

Library Safety Specialist

<h2>About us</h2>The Parent Resource Centre, a children’s charity, is a leader in holistic family support programs and comprehensive training for professionals. With a focus on child development, parent support, training, and research, the PRC has a lasting impact on the well-being of children.<h2>What you will do</h2><ul><li>Develop and implement family resilience programs that support child development and parental engagement.</li><li>Collaborate with community partners to enhance program outreach and effectiveness.</li><li>Provide training and support to staff and volunteers involved in program delivery.</li><li>Monitor and evaluate program outcomes to ensure alignment with organizational goals.</li><li>Report on program progress and make data-driven recommendations for improvements.</li></ul><h2>What we are looking for</h2><ul><li>Required: Bachelor’s degree in Social Work, Psychology, or a related field.</li><li>Required: Minimum of 3 years of experience in program management or family support services.</li><li>Strong interpersonal and communication skills.</li><li>Optional: Experience working with diverse communities and understanding of multicultural issues.</li><li>Optional: Fluency in French.</li></ul><h2>Why join us?</h2><ul><li>Opportunity to make a meaningful impact on families and children.</li><li>Collaborative and supportive work environment.</li><li>Competitive salary and benefits package.</li><li>Professional development and training opportunities.</li></ul><h2>Our Hiring process</h2><ul><li>Initial screening of applications.</li><li>First round interview with HR and program team.</li><li>Second round interview with senior management.</li><li>Reference checks and final offer.</li></ul><h2>Place of work / Location</h2><ul><li>Ottawa, Ontario, Canada</li></ul>

Parent Resource Centre

Family Resilience Program Manager

Job Posting # 060124&nbsp;Position: CDRC Case Manager&nbsp;Program(s): Crossroads Day Reporting Centre (CDRC)&nbsp;Function: The role is to provide day to day counselling support to clients. To provide crisis intervention for clients.&nbsp; Work directly with Correctional Services Canada.&nbsp; &nbsp;To complete funder reports as required.Schedule: Full time permanent position. Weekend availability required. Hours/ days will vary depending on needs of the program&nbsp;Start Date: ASAPSalary: $25.60 per hourReports to: Team Leader(or his/her designate)Responsibilities:&nbsp;<ol><li>Demonstrated desire to advance knowledge and skills level.</li><li>Openness and ability to establish rapport.</li><li>Ability to interact on an individual and group basis; good interpersonal skills.</li><li>Effective crisis intervention skills.</li><li>Ability to effectively asses client behaviours and intervene using a cognitive-behavioural model.</li><li>Ability to analyze clients’ behaviours in order to assess needs and risk.</li><li>Ability to function effectively as both a leader and a member of a team.</li><li>Ability to act independently, as circumstances warrant.</li><li>Sensitive to cultural and individual values.</li><li>Ability to set limits.</li><li>Ability to use and describe various approaches to deal with issues and/or clients.</li><li>Effective written and verbal communication skills.</li><li>Ability to interpret policies and procedures and act within their intent.</li><li>Working knowledge of community resources.</li><li>Moral integrity and honesty.</li><li>Maintain a counselling caseload as a primary counsellor in order to facilitate, with each client, a complete risk/needs assessment.</li><li>Within 10 working days of client’s intake complete a LSI-R assessment; complete updated LSI-R assessments in regular 3-month intervals.</li><li>Meet with clients at a frequency to be determined based on assessment of needs and consultation with the supervising parole officer, and accurately record all meetings, goals, progress and activities of each client.</li><li>Ensure case files are maintained in compliance with agency and contract standards.</li><li>Demonstrate knowledge and practice of micro skills counselling and motivational counselling techniques when liaising with peers and clients.</li><li>Accurately record all behaviours and activities, both reported and observed, of all clients.</li><li>Be knowledgeable of community services that relate to the delivery of service in the setting.</li><li>During his/her shift, will monitor and maintain all established Program procedures and policies.</li><li>Complete and share with client, staff and CSC, any applicable reports on each of the clients on his/her caseload in a timely fashion.</li><li>Liaise on an on-going basis with CSC, including discussions regarding overall progress of each of the clients.</li><li>If and when appropriate, establish rapport with the family, referral worker, outside resources and any other party who has legal involvement with the client.</li><li>Provide or take appropriate action to provide the client with special programs to meet their needs.</li><li>Under the direction of their supervisor, organize, implement and/or deliver group or individual programs that are aimed at addressing identified needs of individuals or groups.</li><li>Utilizing cognitive-behavioural techniques, assist the client in addressing the identified needs, such as problem-solving skills, assertiveness training, communication skills, values clarification, anger management and leisure skills.</li><li>Assume on-call responsibilities as appropriate.</li><li>Deliver services in a way that reflects the racial, cultural, linguistic and gender specific needs of the community being served.</li><li>Ability to understand and apply principles of Anti-Racism, Anti-Oppression Framework to interactions</li><li>Actively participate in developing and implementing systems (i.e., forms, questionnaires, etc.) that will facilitate the case management process.</li><li>Remain awake, alert and attentive to client needs at all times when on shift.</li><li>Perform other duties or assignments as directed by the Director of Residential Services</li></ol>Qualifications:&nbsp;<ol><li>Community College Diploma or University Degree and/or combination of education and experience</li><li>Previous counselling experience with individuals involved in the justice system 3.&nbsp;Minimum of 2 years related employment experience in criminal justice system 4.&nbsp;Demonstrated equivalency of experience and training will be considered.</li><li>Knowledge of community resources</li><li>Intermediate-Advanced word processing skills are required.</li><li>Reliability check through Public Works</li></ol>The John Howard Society is an equal opportunity employer and a United Way anchor agency. This position will be covered under the union agreement between John Howard Society of Toronto and SEIU Healthcare. JHST is in compliance with AODA standards. Should you be invited to an interview and require assistance or accommodations, please contact us in advance of the interview.&nbsp;Please submit all cover letters and resumes (combined into one document) in confidence by email to <a href="mailto:crf@jhst.ca" target="_blank">crf@jhst.ca</a>. Be sure to indicate the position that you are applying for in your cover letter.*only those selected for an interview will be contacted. Thank you.*

John Howard Society of Toronto

CDRC Case Manager

SOCIAL WORKER Full-time, 12 Month Contract&nbsp;&nbsp;Mississauga Community Legal Services is a community legal clinic funded by Legal Aid Ontario. We provide legal advice and representation to low-income residents of the City of Mississauga in various areas of law.&nbsp; We focus our work in the areas of housing and homelessness, immigration law, employment law, income security, violence and health, in conjunction with community development and organizing work to address systemic issues of social exclusion, displacement and poverty. &nbsp;The clinic is seeking a Social Worker to fill a Full-time 12 Month Contract role.&nbsp;The candidate will be responsible for client intake and brief case management services to address client’s intersecting legal and social issues, community outreach initiatives to increase access to justice in the community of Peel, and other internal and external projects and systemic change initiatives as applicable. The successful candidate will be an important part of a multidisciplinary team, providing brief case management support to clients going through the court/tribunal system.&nbsp;The role will provide brief supportive counselling, advocacy, and information and wrap-around support and deal with the legal process's impact in their client’s lives in a client-centred, trauma-informed, strengths based, and anti-oppressive manner.&nbsp;MCLS is seeking and encouraging applications from Black and Indigenous individuals and individuals from diverse, racialized, and marginalized communities and backgrounds who are reflective of our diverse community. &nbsp;Qualifications Include:&nbsp;<ul><li>Master of Social Work (MSW) preferred, however, a Bachelor of Social Work (BSW) coupled with exceptional experience, knowledge and skills will also be considered. Registration in good standing with OCSWSSW. </li><li>2+ years’ experience in field with anti-oppressive practice while serving clients. </li><li>Experience working for a not-for-profit organization, preferably a Legal Clinic or providing direct client service for Mississauga or Peel residents is preferred. </li><li>Working knowledge of poverty law and associated statutes and regulations, particularly as they relate to income maintenance, immigration and housing; </li><li>Excellent oral and written advocacy skills; </li><li>Commitment to social justice and broader poverty law issues; </li><li>Ability to provide legal services to Franco-Ontarians is an asset; </li><li>Ability to speak a second language is an asset; &nbsp;</li></ul>The salary range is $75,573 - $90,316 commensurate with level of experience along with a comprehensive health and dental benefits, four weeks of vacation. &nbsp;Applications can be email to&nbsp;<a href="mailto:xuan.nguyen-vi@mcls.clcj.ca" target="_blank">xuan.nguyen-vi@mcls.clcj.ca</a>.&nbsp; &nbsp;Applications will be accepted and interviews conducted on a rolling basis until this position is filled.&nbsp;We thank all applicants, but only those candidates selected for an interview will be contacted. All resumes to be held in strictest confidence. &nbsp;We are committed to full compliance with the Human Rights Code, the Accessibility For Ontarians With Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation. We will provide accommodation during the hiring process upon request. Information received relating to accommodation measures will be addressed confidentially.&nbsp; &nbsp;

MCLS

Social Worker

FAMILY &amp; CHILD WORKER (BILINGUAL)A&nbsp;Frenchversion&nbsp;follows&nbsp;below&nbsp;/&nbsp;Une&nbsp;version&nbsp;françaisesuit&nbsp;ci-dessousReports to: Program Manager Job Type: Full-time (35 hours per week) Pay Scale: $30.00–$34.00 Location: Ottawa Application Deadline: Applications will be accepted until the position is filled. Number of Positions: 1ABOUT YOUYou are a compassionate and resourceful individual dedicated to supporting racialized children, individuals and families in overcoming barriers and building resilience. You believe in the power of evidence-based, culturally responsive interventions, and are committed to fostering a supportive environment where racialized children, individuals and families can thrive and feel safe. Systems knowledge, empathy, safety and a collaborative spirit should be the hallmarks of your approach, as you support racialized families, individuals and children navigate their unique journeys toward positive change.ABOUT THE ROLEThe Child &amp; Family Worker plays a key role in supporting children, individuals, and families through BWCS’s Mental Health &amp; Wellness programs. In this role, you will provide assessments, emotional and behavioural support, case management, counselling, advocacy, and group facilitation.&nbsp;You will work with families to identify strengths, clarify needs, build goals, and explore pathways toward improved emotional wellness, stability, and connectedness. Your work will include supporting clients experiencing social, emotional, behavioural, or systemic challenges, and helping them navigate community, school, health, and social service systems.&nbsp;You will provide culturally responsive, trauma-informed support that promotes safety, empowerment, and positive change. You will adapt your approach to meet clients where they are and ensure services are accessible, affirming, and responsive to the unique needs of Black and racialized families.ABOUT WHO WE SUPPORTBritannia Woods Community Services (BWCS) is dedicated to ensuring that residents in the city of Ottawa, in the Britannia Woods neighborhood, and surrounding areas have access to the mental health &amp; wellness, social, educational, food security, and recreational supports necessary for optimal well-being.ABOUT DIVERSITY AT BWCSAt BWCS, we actively cultivate an inclusive and equitable environment where diversity thrives. Our services and staff reflect the varied cultures, languages, and lived experiences of our community. We are committed to ensuring that every individual and family receives informed, sensitive, safe, respectful, and timely support, and that all members of our team feel valued and empowered.KEY RESPONSIBILITIES<ul><li>Assesses and identify children, individuals and their family strengths and needs, according to program goals.</li><li>Construct support maps and explore goals in conjunction with family/individual/children needs.</li><li>Provide case management and resource navigation support for families, individuals, and children.</li><li>Provide group facilitation and programming support for families, individuals, and children.</li><li>Provide crisis counselling and mediation support to families, individuals, and children.</li><li>Act as an advocate within academic &amp; child welfare systems.</li><li>Support clients in navigating societal social systems / health systems.</li><li>Provide mentorship/sponsorship support.</li><li>Follow program guidelines regarding confidentiality, case notes, reports, record keeping etc.</li><li>Carries out discharge planning and service evaluation with families, individuals and children.</li><li>Actively participates and makes use of ongoing clinical supervision.</li><li>Work flexible hours to meet the needs of clients — including some evenings.</li><li>Liaise, consult, and collaborate with community stakeholders and make appropriate use of community resources.</li><li>Implement SNAP therapeutic model guided by CBT framework and incorporate additional therapeutic modalities as required.</li><li>Assumes other responsibilities as assigned from Mental Health &amp; Counselling Director.</li></ul>QUALIFICATIONS<ul><li>Bachelor of Social Work (BSW), Social Service worker or a degree in counselling or other related social sciences.</li><li>Must be a member in good standing with a regulated professional college (i.e., CRPO, OCSWSSW).</li><li>Knowledge and experience working with Black and racialized families, individuals, and children.</li><li>Knowledge and experience working with families, individuals and children who coexist with hardships related to poverty, discrimination, and other societal inequities.</li><li>A minimum of 2–3 years’ professional experience working with Black and racialized families, individuals and children with concerns related to mental health and other emotional/behavioral concerns.</li><li>Lived experience of Black/other racialized communities in Ottawa is an asset.</li><li>Experience with developing and facilitating group programming focusing on mental and emotional health and other emotional/behavioral barriers.</li><li>Excellent interpersonal skills; strong oral and documentation skills.</li><li>Bilingualism is an asset (English, French, Somali, Arabic, etc.).</li><li>Strong computer proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other databases.</li><li>A valid driver’s license and access to a vehicle is mandatory.</li></ul>WHAT WE OFFERBWCS is a vibrant workplace offering opportunities for professional growth and development in a supportive environment. As part of our team, you will make a meaningful difference in the lives of children and families, helping them access vital resources and achieve positive outcomes. If you are committed to equity, innovation, and culturally responsive care, we invite you to join our mission to create healthier, more resilient communities.APPLICATION PROCESSWe are an equal opportunity employer and encourage all interested candidates to submit a detailed resume and cover letter by email to <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. We thank all applicants for their interest; however, only those selected for an interview will be contacted.If you require accessibility accommodation during this process, please email <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> and we will work with you to ensure your needs are met.FrançaiseTRAVAILLEUR·SE AUPRES DES ENFANTS ET DES FAMILLES (BILINGUE)Relève de : Gestionnaire de programme Type de poste : Temps plein (35 h/semaine) Échelle salariale : 30,00 $ – 34,00 $ Lieu : Ottawa Date limite : Les candidatures seront acceptées jusqu’à ce que le poste soit pourvu Nombre de postes : 1À PROPOS DE VOUSVous êtes une personne compatissante et ingénieuse, dévouée à soutenir les enfants, les individus et les familles racialisés dans le dépassement des obstacles et le développement de leur résilience. Vous croyez au pouvoir des interventions fondées sur des données probantes et culturellement adaptées, et vous vous engagez à favoriser un environnement de soutien où les enfants, les individus et les familles racialisés peuvent s’épanouir et se sentir en sécurité. La connaissance des systèmes, l’empathie, la sécurité et un esprit de collaboration doivent être les caractéristiques de votre approche, alors que vous accompagnez les familles, individus et enfants racialisés dans leur cheminement unique vers un changement positif.À PROPOS DU POSTEL’Intervenant(e) auprès des enfants et des familles joue un rôle clé dans la prestation des programmes de santé mentale et de bien-être de BWCS. Dans ce poste, vous offrirez des évaluations, du soutien émotionnel et comportemental, de la gestion de cas, du counseling, du plaidoyer et de l’animation de groupes.Vous travaillerez avec les familles pour identifier leurs forces, clarifier leurs besoins, établir des objectifs et explorer des avenues vers un mieux-être émotionnel, une plus grande stabilité et des relations renforcées. Vous soutiendrez les personnes confrontées à des défis sociaux, émotionnels, comportementaux ou systémiques et les aiderez à naviguer dans les systèmes communautaires, scolaires, sociaux et de santé.&nbsp;Vous offrirez un soutien culturellement adapté et informé par les traumatismes, favorisant la sécurité, l’autonomisation et le changement positif. Ce rôle exige du professionnalisme, de la flexibilité, des limites claires et la capacité de bâtir des relations de confiance dans divers milieux communautaires, tout en veillant à rendre les services accessibles, sécuritaires et adaptés aux besoins uniques des familles noires et racialisées.À QUI NOUS OFFRONS NOTRE SOUTIENBWCS s’engage à garantir que les résidents de la ville d’Ottawa, du quartier Britannia Woods et des environs aient accès aux services nécessaires à leur bien-être : santé mentale, bien-être, soutien social, éducation, sécurité alimentaire et loisirs.À PROPOS DE LA DIVERSITÉ À BWCSChez BWCS, nous cultivons activement un environnement inclusif et équitable où la diversité s’épanouit. Nos services et notre personnel reflètent les diverses cultures, langues et expériences vécues de notre communauté. Nous nous engageons à ce que chaque individu et famille bénéficie d’un soutien informé, sensible, sécuritaire, respectueux et opportun, et à ce que tous les membres de notre équipe se sentent valorisés et autonomisés.RESPONSABILITÉS PRINCIPALES<ul><li>Évaluer et identifier les forces et besoins des enfants, individus et familles selon les objectifs du programme</li><li>Élaborer des plans de soutien et explorer des objectifs en collaboration avec les familles, individus et enfants</li><li>Offrir de la gestion de cas et du soutien à la navigation des ressources</li><li>Animer et soutenir des programmes de groupes pour enfants, individus et familles</li><li>Offrir du counseling de crise et du soutien à la médiation</li><li>Agir comme défenseur dans les systèmes scolaires, communautaires et de protection de l’enfance</li><li>Soutenir les clients dans la navigation des systèmes sociaux, communautaires et de santé</li><li>Offrir du mentorat et du parrainage</li><li>Respecter les lignes directrices du programme (confidentialité, notes de cas, rapports, tenue de dossiers)</li><li>Effectuer la planification de fin de service et l’évaluation</li><li>Participer activement à la supervision clinique continue</li><li>Travailler selon un horaire flexible, incluant certaines soirées</li><li>Collaborer avec les intervenants communautaires et utiliser efficacement les ressources disponibles</li><li>Mettre en œuvre le modèle thérapeutique SNAP basé sur le cadre TCC et intégrer d’autres approches thérapeutiques au besoin</li><li>Effectuer toutes autres tâches assignées par la direction de la Santé mentale et du Counseling</li></ul>QUALIFICATIONS<ul><li>Baccalauréat en travail social (B.T.S.), intervenant en services sociaux, ou diplôme en counseling ou dans d’autres sciences sociales connexes.</li><li>Être membre en règle d’un ordre professionnel réglementé (CRPO, OCSWSSW)</li><li>Connaissance et expérience auprès des familles noires et racialisées</li><li>Connaissance des défis liés à la pauvreté, la discrimination, les barrières systémiques et les inégalités sociales</li><li>Minimum de 2 à 3 ans d’expérience professionnelle auprès d’enfants et familles ayant des préoccupations liées au comportement, à l’émotionnel ou à la santé mentale</li><li>Expérience en développement et animation de programmes de groupe axés sur le bien-être mental et émotionnel</li><li>Compétences interpersonnelles exceptionnelles; solides aptitudes en communication orale et écrite</li><li>Bilinguisme un atout (anglais, français, somali, arabe, etc.)</li><li>Maîtrise de MS Office (Word, Excel, PowerPoint, Outlook) et d’autres bases de données</li><li>Permis de conduire valide et accès à un véhicule obligatoire</li><li>Expérience vécue au sein de communautés noires ou racialisées considérée comme un atout</li></ul>CE QUE NOUS OFFRONSBWCS offre un milieu de travail dynamique avec de nombreuses possibilités de développement professionnel dans un environnement de soutien. En tant que membre de l’équipe, vous aurez un impact significatif sur le bien-être des enfants et des familles en les aidant à accéder aux ressources essentielles et à obtenir des résultats positifs. Si vous êtes engagé envers l’équité, l’innovation et des pratiques culturellement adaptées, nous vous invitons à joindre notre mission visant à bâtir des communautés plus résilientes et en meilleure santé.PROCESSUS DE CANDIDATURENous sommes un employeur garantissant l’égalité des chances. Les personnes intéressées sont invitées à soumettre un CV détaillé et une lettre de motivation par courriel à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. Nous remercions tous les candidats de leur intérêt; toutefois, seules les personnes sélectionnées pour une entrevue seront contactées.Si vous nécessitez des mesures d’adaptation durant le processus, veuillez écrire à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> et nous veillerons à répondre à vos besoins.

Britannia Woods Community House

Child & Family Worker

John Howard Society of Toronto is looking for ReliefResidential Support Workers to join our team!Position: Residential Support WorkerProgram: Crossroads Program and/or Donald G. Evans ResidencesFunction:&nbsp;The role is to provide day to day counselling support to client residing in JHST’s &nbsp;two (2) Community Residential Facilities (CRFs), otherwise known as Halfway Houses. The Crossroads Program and Donald G. Evans Residence (DGER) are community residential facilities for federally sentenced adult males on a supervised release from a federal institution. The paramount goal of these programs is to increase public safety by assisting with the successful reintegration of these clients. Staff work in collaboration with Correctional Services Canada (CSC) to effectively manage risk by addressing “need areas” that assist client’s stabilization in the community and lead productive pro-social lives.Schedule: Part-Time/Relief– Hours/Days may vary depending on needs of the program. (MUST be available to work all shifts weekends, stat holidays, overnights, days, and afternoons - as this is a mandatory requirement of the relief position.)Salary: $22.66 per hour (Salary Grade 2); shift premiums for evenings, overnights and weekendsReports to: Team Leader, Residential Services (or designate) Responsibilities:1.&nbsp;&nbsp;&nbsp;&nbsp;Be familiar with all relevant client information including Parole Board Canada conditions, offence pattern, risk/needs factors and family concerns and ensure clients are compliant with program conditions. 2.&nbsp;&nbsp;&nbsp;&nbsp;Make appropriate decisions based upon the above information, in compliance with Society policies and procedures, particularly around confidentiality and health and safety. 3.&nbsp;&nbsp;&nbsp;&nbsp;Respond to client needs during shift 4.&nbsp;&nbsp;&nbsp;&nbsp;Monitor and maintain all established program procedures and policies. 5.&nbsp;&nbsp;&nbsp;&nbsp;Respond to all fire safety and security issues during shift. This includes crisis management. 6.&nbsp;&nbsp;&nbsp;&nbsp;Complete incidence occurrence reports, as required per JHST policy and procedure 7.&nbsp;&nbsp;&nbsp;&nbsp;Perform program maintenance during shift. 8.&nbsp;&nbsp;&nbsp;&nbsp;Document all significant contact with clients, using the client daily logs, the log book or an incident report as the situation dictates. 9.&nbsp;&nbsp;&nbsp;&nbsp;Input relevant information into the Client database. 10.&nbsp;&nbsp;&nbsp;&nbsp;Medication administration, as required. 11.&nbsp;&nbsp;&nbsp;&nbsp;Develop interpersonal relationships with the clients in order to assist in the attainment of the clients’ goals, while maintaining professional boundaries. 12.&nbsp;&nbsp;&nbsp;&nbsp;Assume the responsibility for a limited case load at the discretion of the Team Lead. 13.&nbsp;&nbsp;&nbsp;&nbsp;Assist in the auditing of agency/ contractual standards. 14.&nbsp;&nbsp;&nbsp;&nbsp;Assist in review and revision of agency policy and procedures, program rules etc. 15.&nbsp;&nbsp;&nbsp;&nbsp;Perform administrative tasks (filing, word processing, photocopying etc.) 16.&nbsp;&nbsp;&nbsp;&nbsp;Remain awake, alert and attentive to client needs at all times when on shift. 17.&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties or assignment as directed by the Team Leaders of residential services. 18.&nbsp;&nbsp;&nbsp;&nbsp;Understanding of risk management and the four principles of effective intervention- risk, need, responsivity, professional discretion 19.&nbsp;&nbsp;&nbsp;&nbsp;Deliver services in a way that reflects the racial, cultural, linguistic and gender specific needs of the community being served. 20.&nbsp;&nbsp;&nbsp;&nbsp;Ability to understand and apply principles of Anti-Racism, Anti-Oppression Framework to interactionsQualifications:1.&nbsp;&nbsp;&nbsp;&nbsp;Community College Diploma, University Degree and/or combination of related experience 2.&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of community resources 3.&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both verbal and written 4.&nbsp;&nbsp;&nbsp;&nbsp;Ability to maintain professional boundaries 5.&nbsp;&nbsp;&nbsp;&nbsp;Ability to work well with others and part of a team 6.&nbsp;&nbsp;&nbsp;&nbsp;Experience with de-escalation techniques 7.&nbsp;&nbsp;&nbsp;&nbsp;Up-to-date First Aid/CPR 8.&nbsp;&nbsp;&nbsp;&nbsp;Enhanced Reliability Security Clearance through the federal government’s Contract Security Program.This position will be covered under the Collective agreement between John Howard Society of Toronto and SEIU Healthcare. The John Howard Society is an equal opportunity employer and a United Way anchor agency. If you require any accommodation during the recruitment process, please inform Human Resources.&nbsp;Please submit all cover letters and resumes by email to <a href="mailto:crf@jhst.ca" target="_blank">crf@jhst.ca</a>. Be sure to indicate the position in the subject line. Applications will be reviewed as they are received; early applications are encouraged.*Only those selected for an interview will be contacted. Thank you.* &nbsp;

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