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The part-time maintenance Worker will be required to work up-to 14 hours between Monday to Friday from 8:00 AM to 4:00 PM. Position Summary Reporting to the Property Manager, the Maintenance Worker will perform maintenance and repairs in various areas, including electrical, plumbing, carpentry, and general maintenance. The successful candidate will maintain cooperative working relationships with staff and interact positively with our tenant population.&nbsp; Duties and Responsibilities<ul><li>Perform maintenance and repairs in electrical, plumbing, carpentry, and general maintenance.&nbsp;</li><li>Maintain cooperative working relationships with staff and interact positively with tenant populations who have experienced homelessness, mental health, and addiction problems.&nbsp;</li><li>Maintain inventory and take care of tools and equipment.&nbsp;</li><li>Must have a valid driver’s license and reliable vehicle throughout employment.&nbsp;</li><li>Must be able to lift 25 kilograms.&nbsp;</li><li>Knowledge of group processes and dynamics.&nbsp;</li><li>Demonstrated interpersonal and teamwork skills; ability to maintain cooperative working relationships with Housing co-workers and interact positively with the tenant population.&nbsp;</li><li>Demonstrated ability to work independently.&nbsp;</li><li>Demonstrated organizational, time management, and administration skills.&nbsp;</li><li>Proficient in word processing, spreadsheet, and database software applications.&nbsp;</li><li>Ability to communicate effectively in English, both verbally and in writing.&nbsp;</li><li>Ability to communicate verbally and in writing, in languages other than English, an asset.&nbsp;</li><li>Other duties as assigned.&nbsp;</li></ul>Qualifications<ul><li>Minimum Grade 12 education.&nbsp;</li><li>A minimum of 3 to 5 years of relevant experience.&nbsp;</li><li>Good communication and organization skills.&nbsp;</li><li>Working knowledge of building management/maintenance routines, the Ontario Fire Code, and the Ontario Building Code, and ability to ensure that Occupational Health and Safety, WHMIS, and other relevant standards and legal requirements are met.&nbsp;</li><li>Several years experience working with people experiencing homelessness or at risk of homelessness.&nbsp;</li><li>Knowledge of tenant population, diversity issues, anti-discrimination practices, and systemic reasons for homelessness.&nbsp;</li><li>Experience with rental legislation in Ontario.&nbsp;</li><li>Excellent interpersonal skills.&nbsp;</li><li>Knowledge of relevant laws, standards, and guidelines.&nbsp;</li><li>Knowledge of resources and services available in the community.&nbsp;</li><li>Certificates in first aid, CPR, crisis prevention, and intervention are assets.&nbsp;</li><li>Must be qualified to work in Canada legally for the employer.&nbsp;</li><li>Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the agency's operational requirements.&nbsp;</li></ul> Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process. To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.&nbsp;

Dixon Hall

Maintenance Worker

The Organizational Development and Strategy (ODS) Unit plays a crucial role in supporting the General Council Office by developing, executing, and communicating its vision and strategic priorities. This unit helps shape the public face of the United Church, enhancing the denomination’s principled presence in the public square and strengthening its invitation to church across the country and its ministries.The unit coordinates research, planning, and evaluation, and assists in nourishing congregations, supporting Regional Councils, advancing national programs, and contributing to the effective administration of the church. It encompasses the GCO's planning function (both strategic and operational), reporting, and evaluation. Furthermore, the unit includes a communications department staffed by subject matter experts who ensure alignment in key messaging, a Growth department dedicated to the church’s overarching priority of growth, and Ministries in French. The Growth department works with the regions to cultivate innovation, strengthen existing congregations toward transformation, and seed and grow new Communities of Faith.Position PurposeThe Information and Statistics Coordinator plays an important role in supporting the data-informed commitment of The United Church of Canada, contributing to a culture of teamwork, collaboration, and partnership within and across General Council Office units, Regions, Communities of Faith, and Ecumenical partnerships. They lead, and are responsible, for the strategic and practical work involved in financial information planning, gathering, processing, producing, and disseminating the church’s annual Community of Faith (pastoral charge) statistics. The information gathered informs decision making and undergirds the entire financial model of the General Council Office Denominational/Regional Council assessment process. This includes creating and interpreting statistical, personnel, and financial data for more than 1,900 pastoral charges, 2,400 congregations, and 100,000 identifiable individuals in the database. During peak periods, they actively communicate with churches, check statistical data accuracy, troubleshoot, and resolve complex problems that require advanced accounting, diplomacy, and educational skills.They lead and liaise with the IT, Finance, and Communication units to implement the annual denominational assessment rate update, including calculations and communications, as directed.<h2>Primary Areas of Responsibility</h2><ol><li>Data Management and Maintenance (40%): Coordinate the collection, validation, and dissemination of statistical and congregational data through digital and paper-based systems. Develop and maintain data gathering tools and make sure of integration across key platforms. Provide strategic input on data accuracy, reporting processes and IT improvements. Produce customized statistical reports and support data-driven decision making. Respond to Inquiries and advise congregational treasurers on data ad financial practices.</li><li>Assessment Management and Deployment (30%): Lead the development of assessment models and scenarios to support financial decision making. Guide pastoral charges through assessment changes related to structural transitions (e.g. closures, amalgamations). Collaborate with IT to ensure proper assessment billing, invoicing and data sync between systems.</li><li>Yearbook Production (10%): Manage the production of the United Church Yearbook, including content preparation and layout. Ensure timely publication and work with IT to develop relevant statistical reports and indices.</li><li>ChurchHub Information Management and Maintenance (10%): Oversee updates to ChurchHub regarding structural and name changes of pastoral charges and other regional bodies. Coordinate with General Council and Regional Councils to ensure consistent and timely database updates and system improvements.</li><li>Administration (10%): Maintain congregation and pastoral charge records from Affirm United and submit annual reports to Affirm United. Manage data requests, mailing lists and supervise staff to ensure efficient workflow in support of ongoing administrative functions.</li></ol><h2>Qualifications</h2><ul><li>Post-secondary education in a related field (research methodology, data, statistical analysis).</li><li>Recognized Accounting Certification and/or training is an asset.</li><li>3-5 years of related experience, focusing on measurement, financial management, and reporting.</li><li>Excellent verbal and written communication skills, including proofreading with strong attention to detail;</li><li>Strong administrative, planning, time management and organizational skills together with situational analysis and problem-solving skills to proactively plan work, establish, monitor and adjust priorities to accomplish goals with limited supervision;</li><li>Strong financial knowledge and accounting skills;</li><li>Robust computer skills in the use of various software applications – Microsoft Office 365, MS Dynamics, Excel, Word, PowerPoint, Power BI, Outlook, Power Apps, SharePoint, OneDrive, Teams, Zoom, with the knowledge of and ability to organize and manage significant amounts of data;</li><li>Technical proficiency in using a variety of technological systems employed by The United Church of Canada and understanding the relationship between systems (such as ChurchHub and Narthex). Knowledge of Structured Query Language (SQL) to retrieve data from databases and perform queries would be an asset;</li><li>Familiarity with data privacy regulations and ethical data management practices;</li><li>Project management ability and experience to help enhance planning and execution;</li><li>Solid Customer Service and interpersonal skills, conveying efficiency, understanding, patience, and competence when dealing with the church constituency, the public, and staff.</li><li>Ability to collaborate with staff members, promote customer service, and ensure staff provide responsive and efficient customer-oriented service;</li><li>Solid judgment, tact, discretion, resourcefulness, creativity in problem-solving, and the ability to make independent decisions;</li><li>Ability to work independently, consulting the supervisor only for major problems; and</li><li>Proficiency in French or other languages relevant to the United Church's diverse communities would be an asset.</li><li>Alignment with vision and values of The United Church of Canada – respect, integrity, passion, and diversity;</li><li>Motivated self-starter capable of identifying needs;&nbsp;</li><li>Initiative, good judgment, tact, discretion, resourcefulness, and creativity in problem solving; and</li><li>Knowledge of The United Church of Canada and the understanding its history, programs, structure, and ethos would be an asset.</li></ul><h2>Working Conditions</h2>The United Church of Canada has adopted a hybrid workplace model, providing flexibility for this position, working both off-site and in the General Council Office, currently located at 3250 Bloor Street West in Toronto, ON. The incumbent will be provided, for work purposes, use of secure devices and must be available by email, phone, teams or zoom during regular office hours Monday to Friday.&nbsp;Sitting and viewing a computer screen for long periods, keyboarding/using assistive devices or technologies, intermittent physical activity including sitting, standing and being on a call for long periods of time will be required. Occasional additional hours may be required.As part of our ongoing commitment to the Accessibility for Ontarians with Disabilities Act and the Human Rights Code, The United Church of Canada will provide reasonable accommodations to employees with human-rights related needs.<h2>Compensation</h2>The target hiring range for this position is $62,107.81 to $68,957.58 with the ability to progress to a maximum of $82,809.94. This is based on category 6 on our salary range. Placement on the salary range will depend on factors such as market conditions, internal equity, and the candidate’s experience, skills, and qualifications relevant to the role. Pension and group benefit plans coverage and annual vacation round out this compensation package.

The United Church of Canada / l'Église Unie du Canada

Information and Statistics Coordinator

DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob type&nbsp;Full-Time, Permanent, Remote &nbsp;working onlyLocation&nbsp;Ontario or Quebec BasedPosting period2025-08-16The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!The responsibilities:People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals&nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements&nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives&nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with &nbsp; &nbsp; &nbsp; &nbsp; preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization&nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Manager, People and Clinical Performance

Department AdvancementReports to Director, Advancement Operations and Annual GivingJob type 12 month contract, Hybrid, &nbsp;1-2 days per weekPosting period 2025-08-15The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a &nbsp;part-Time, 12 month contract, Hybrid &nbsp;1-2 days per week team member to join the &nbsp;Advancement team to help give more young people’s feelings a place to go. Reporting to the Director, Advancement Operations and Annual Giving, the successful candidate will support engaging mass and tribute donors in personal and meaningful ways. This role ensures timely acknowledgement of gifts, strengthens donor relationships, and helps maintain revenue health through consistent donor care. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!The responsibilitiesDonor Stewardship &amp; Communications<ul><li>Personally steward mass donors via thoughtful emails, phone calls, and handwritten notes in line with our stewardship calendar.</li><li>Support tribute giving by managing timely acknowledgements and correspondence with families.</li><li>Assist in the creation, assembly, and distribution of donor materials to funeral homes and community partners.</li></ul>Project Management &amp; Process Support<ul><li>Coordinate development and delivery of new stewardship materials, including print and digital collateral.</li><li>Monitor supply needs for outreach materials and ensure timely restocking and distribution.</li><li>Assist in documenting donor care processes and identifying areas for enhancement.</li></ul>Data &amp; Administration<ul><li>Ensure accurate donor records and logging of all stewardship activities in CRM (RE NXT).</li><li>Support the Advancement Operations team in maintaining data integrity and pulling reports as needed.</li><li>Track acknowledgements and ensure timelines are met for all donor recognition processes.</li></ul>The qualifications<ul><li>1–2 years of experience in nonprofit fundraising, customer service, or donor relations.</li><li>Exceptional written and verbal communication skills with a warm, authentic tone.</li><li>Strong organizational skills with the ability to manage multiple tasks and timelines.</li><li>Detail-oriented and comfortable with data entry and CRM systems (experience with Raiser’s Edge NXT is an asset).</li><li>Comfortable engaging with sensitive topics with empathy and professionalism.</li><li>Team-oriented and proactive, with a commitment to providing meaningful donor experiences.</li><li>Eager to grow within the nonprofit sector and learn best practices in fundraising and stewardship</li></ul>Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.&nbsp;As such, we welcome applicants from equity-deserving communities (e.g. <a href="#_msocom_1">[ST1]</a> Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>.&nbsp;AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Annual Giving Associate

​&nbsp;DATE: July 31, 2025LOCATION: Toronto, ON –&nbsp;Information Technology&nbsp; COMPENSATION: $87,674 - $108,936 Range annually proratedLOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. To help fulfill its mission, LOFT is hiring a Full-time Permanent Manager, IT Services. **Please note that this is a hybrid position, which may require 3 to 5 days on-site depending on operational needs. Standard office hours apply, with occasional availability required after hours or on weekends for emergencies or special projects.**&nbsp; Job Summary&nbsp; The Manager, IT Services, ensures the delivery of quality technical support to all LOFT staff, volunteers, and programs and manages the performance of the IT service desk and technical application support. This is a hands-on role requiring both Team leadership and technical expertise to oversee day-to-day IT Service Desk, directly resolve complex technical issues, and contribute to broader IT initiatives including cybersecurity posture and process improvements&nbsp; What You Will Do:<ul><li>Oversee daily operations of the Service Desk, ensuring timely and effective resolution of incidents and service requests through Service Desk.</li><li>Supervises and mentors IT service desk staff, including hiring, training, scheduling work, professional development, and fostering a culture of innovation and collaboration in line with LOFT values.</li><li>Ensures all issues are responded to in line with LOFT standards and procedures.</li><li>Oversees the maintenance of end user accounts and equipment in line with onboarding, cross boarding, and off boarding processes.</li><li>Oversees deployment, replacement and inventory of all end user equipment across LOFT.</li><li>Manages end user technology requirements for new and existing sites</li><li>Manages equipment inventory and accounts, including laptops, tablets, telephony and other IT equipment, and supports IT Director in budgeting for new equipment</li><li>Supports audio-visual equipment in meeting and board rooms across LOFT sites</li><li>Manages inventory of software licenses, documents and ensures compliance with process for requesting and assigning licenses to approved software</li><li>Supports intake and first review of new software and application requests</li><li>Responsible for the integrity and stability of end user computing and connectivity needs</li><li>Ensures technical issues related to enterprise applications are resolved</li><li>Identifies and addresses common issues through root cause analysis and tracking of trends in issues and escalations. Coordinates resolution of complex issues with IT Director and IT team.</li><li>Documents and develops support processes and maintains procedural documents, checklists, and toolkits to ensure consistent and effective issue resolution by IT team.</li><li>Optimizes the IT ticketing system to handle all inbound requests, ensuring efficient issue resolution in line with SLAs</li><li>Ensures adequate knowledge transfer and collaboration among team members to promote seamless troubleshooting and proactive issue resolution.</li><li>Establishes KPIs and reports performance of the support team and drive continuous improvements</li><li>Documents and develops user-facing training material for applications and IT equipment and makes material available on LOFT intranet</li><li>Work directly with external IT vendors for hardware, software, and service support, ensuring service quality and contractual obligations are met.</li><li>Contribute to the organization's cybersecurity posture by collaborating with IT leadership and applying frameworks such as NIST and ITIL</li><li>Other duties as assigned by IT Director</li></ul>What You Bring:&nbsp; Must Haves<ul><li>Minimum 3 years managing user-facing IT services, including help desk and technical support for applications</li><li>Strong Team leadership</li><li>Strong customer service focus and user-centered approach to IT support</li><li>Analytical problem solving</li><li>Familiarity with ticketing and asset management systems, with a focus on setting KPIs and driving support efficiency</li><li>Expert knowledge of tools such as Microsoft 365 Suite, JIRA, Intune, Apple Device Management</li><li>Expert knowledge of audiovisual software and optimizing hybrid meeting solutions</li><li>Knowledge of equipment and software deployment, maintenance, and inventory management</li><li>Ability to clearly communicate technical issues and solutions to non-technical stakeholders</li><li>Training and change management</li><li>Documentation and knowledge base development.</li><li>Vendor and project management.</li></ul>Work Environment<ul><li>Office environment.</li><li>Occasional travel in the GTA</li></ul>What We Offer<ul><li>A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability</li><li>Defined Benefits Pensions Plan</li><li>24/7 Employee Assistance Program</li><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li><li>Tuition reimbursement program</li><li>Maternity-leave and Parental leave top up program</li></ul>Our Commitment to Diversity and Inclusion&nbsp; LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp; CLOSING DATE:&nbsp;August 14, 2025​

LOFT Community Services

Manager, IT Services_FT-Perm

Disasters can happen anywhere at any time. Team Rubicon Canada exists to provide the greatest service and impact to survivors and communities in need, no matter where. Simply put, we help people on their worst days.We're looking for volunteers to step into the arena and help. Anyone can join and deploy with Team Rubicon Canada on domestic and international disaster operations. If you're committed to serving those in need, there's a spot for you on the Team.Each disaster is its own unique situation, and Team Rubicon Canada will always tailor its response in order to make the largest impact possible. While many of our operations address gaps in aid during emergent disasters, Team Rubicon Canada will also deploy teams in proactive settings, which can be planned months in advance.Being part of Team Rubicon Canada means helping people on their worst days. Accumulating more sweat and dirt than you knew a T-shirt could. Creating real, lasting impact for vulnerable communities. And being part of something bigger than yourself.If you're ready to step into the arena, there's a greyshirt waiting to be earned.

Team Rubicon Canada

Greyshirt - Disaster Responder

Bring your energy, creativity, and community spirit to the Kaleido Family Arts Festival! We’re seeking volunteers for a wide range of roles—from helping with kids’ activities, greeting guests, and setting up art installations to running sound gear, supporting artists, and serving food. Whether you love working with your hands, interacting with the public, or staying behind the scenes, we’ve got a spot for you.Volunteer Crews Include:Artisan Market – Support vendors and keep the market tidyAudio &amp; Tech – Transport and set up sound gear (must lift 20 lbs)Balloon Crew – Inflate and tie balloons (hand strength/stamina required)Bartenders – Serve in the beer gardens (ProServe required)Concession Crew – Serve food and beverages at &nbsp;the festival ; provide friendly customer service and help maintain a clean areaFamily Fun Zone – Supervise children’s outdoor activitiesFire Crew – Light/monitor fire pits and haul woodFundraising – 50/50 Raffle &amp; Donation Tubes – Engage patrons, handle sales or monitor donation stationsGallery Crew – Host and monitor the art galleryGreen Team – Help keep the site clean and manage wasteInfo &amp; Merch – Distribute programs, sell merch, answer questionsIndoor Family Workshops – Support hosts and familiesKitchen Crew – Help prepare meals for volunteers and artistsLantern Crew – Set up lanterns for Friday parade and Saturday NightPerformer Support – Help the programmer, tend to artist needs and lounge&nbsp;Security – Monitor beer gardens, stages, roadblocks (18+ only)Signage Crew – Hang signs and sponsor bannersSite Crew – Set up/take down site infrastructure&nbsp;Stage Management – Help bands and stage techs with changeoversStreet Fun Crew – Engage patrons in playful activitiesIndigenous Village Crew – Host guests in our cultural villageVolunteer Support Crew – Help out your fellow VolunteersFind your fit and help us make magic happen!

The Carrot Community Arts Coffeehouse

Arts on the Ave Edmonton Society

Bring the Festival to Life—Volunteer at Kaleido!

Employment Type:&nbsp;Full-Time, PermanentWork Hours:&nbsp;35 hours per week&nbsp;Salary: $59,399 annually (Level 7), plus comprehensive benefitsLocation:&nbsp;&nbsp;2425 Eglinton Avenue East, Suite 303, Scarborough, ON M1K 5G8Internal Application Deadline:&nbsp;&nbsp;&nbsp;&nbsp;Monday, August 11, 2025External Application Deadline:&nbsp;&nbsp;&nbsp;Wednesday, August 13, 2025JOIN OUR TEAMYWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit.&nbsp;We encourage applications from women and gender diverse people from&nbsp;all races, ethnic origins, religions, abilities and sexual orientations.The Employment Consultant is responsible for providing full-cycle employment support to diverse client groups facing multiple barriers to employment. This role focuses on achieving successful client outcomes by meeting contractual deliverables, including monthly individual and team Key Performance Indicators (KPIs), and Performance Based Funding (PBF) targets.The Employment Consultant is also responsible for organizing and leading hiring events, job fairs, and other career related events. They also engage with community partners to expand opportunities. The position requires strong collaboration with the team, employers, and the broader community while continuously aligning with the mission and policies of YWCA Toronto.ABOUT YWCA TORONTO – YWCA EMPLOYMENT CENTRE (2425 Eglinton Avenue East)&nbsp;YWCA Toronto Employment Centre at 2425 Eglinton Avenue East, is a customer-focused program model for job seekers and employers, with focus on women, young women and gender-diverse people. This program is also open to men. The YWCA Toronto Employment Centre is part of the Integrated Employment Services (IES) in Toronto under WCG International Consultants Ltd. as the Service System Manager, funded by the Ministry of Labour, Immigration, Training and Skills Development through their Employment Ontario Division (EO). We act as a one-stop service for all jobseekers and employers. We use our resources to support all job seekers, especially those more distantly removed from the workforce, to reach their goals.KEY RESPONSIBILITIES<ul><li>Works with all clients accessing Integrated Employment Services (IES), prioritizing those with higher support needs (e.g., Youth, Newcomers, Social Assistance recipients, ODSP and other inclusion groups) to meet contractual targets;</li><li>Conducts intake and needs assessment using Common Assessment (CA) tool to evaluate clients’ employment-related strengths, needs, abilities, skills, and other relevant employment-related factors;</li><li>Provides individualized or group-based counselling and pre-employment services, including resume critique, mock interviews, and job readiness workshops;</li><li>Collaborates with clients to develop tailored Employment Action Plan (EAP) aimed at achieving job starts within a 12-week timeframe to meet program performance expectations;</li><li>Facilitates clients’ transition into sustainable employment, addressing barriers to job retention and meeting Performance Based Funding (PBF) milestones at 1, 3, 6 and 12 months;</li><li>Monitors the local job market to identify and pursue suitable employment opportunities for clients, including weekly cold-calling and targeted outreach to potential employers;</li><li>Facilitates employment workshops, job fairs, employer sessions, and other events to prepare clients for obtaining and maintaining employment;</li><li>Negotiates work placement agreements and contracts with clients and employers, outlining workplace training objectives, commitments and applicable financial incentives;</li><li>Performs job matching activities and refers clients to internal and external job postings;</li><li>Administers employer contracts, including processing financial incentives, payments, and Employment-Related Financial Supports in a timely manner;</li><li>Targets: Case manages at least 80 -100 files at any given time and secures 10 job starts (employment outcomes) monthly.</li></ul>QUALIFICATIONS<ul><li>In-depth knowledge of an academic discipline normally acquired through courses leading to the completion of an undergraduate degree in Human Resources, Career Counselling, Marketing and Communications, or any other relevant field&nbsp;(Cases for Equivalency will be considered);</li><li>3-5 years of job development and employment counseling and prior work experience in an Employment Ontario model;</li><li>Group Facilitation and Life Skills Training is an asset;&nbsp;</li><li>Demonstrated knowledge of Toronto area labour market trends and general knowledge of the labour market and social services;&nbsp;</li><li>Ability to build strong relationship with employers and able to successfully place job seekers with employers;&nbsp;</li><li>Superior oral and written communication skills and presentation skills;&nbsp;</li><li>Excellent documentation and report writing skills, as well as in interviews/assessments, professional resume writing, vocational counselling, and individualized goal setting and planning;&nbsp;</li><li>Demonstrated ability to work under pressure; ability to adapt to program changes when required;&nbsp;</li><li>Experience in dealing with conflicts and diffusing contentious situations;&nbsp;</li><li>Commitment and ability to work with diverse groups;&nbsp;</li><li>Excellent time management and organization skills, able to work well with minimal supervision;&nbsp;</li><li>Strong digital literacy, including MS Office Suite;&nbsp;</li><li>Must be a team player and able to work with different personalities and working styles.&nbsp;</li></ul>NB: Required to travel at least 40% of the time, as part of regular duties; a valid driver’s licence and access to a motor vehicle is considered an asset.What We Offer:<ul><li>Comprehensive Medical, Vision, and Dental Coverage</li><li>Life Insurance and Long-Term Disability Benefit</li><li>Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%</li><li>Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days</li><li>Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development</li></ul>Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.&nbsp;HOW TO APPLYPlease click or copy and paste the link in your browser to apply:<a href="https://ywcatoronto.applytojob.com/apply/CPmzsHNkpf/Employment-Consultant?source=Charity+Village" target="_blank">https://ywcatoronto.applytojob.com/apply/CPmzsHNkpf/Employment-Consultant?source=Charity+Village</a>Please note:&nbsp;A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate.&nbsp;For internal applicants, this position is not secondable.YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.&nbsp;YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.&nbsp;While we thank all candidates for their interest, only those selected for an interview will be contacted.&nbsp;YWCA Toronto is a Scent-Sensitive Workplace.

YWCanada Toronto

YWCA Toronto

Employment Consultant

Join Our Board of Directors – Contribute to Community EmpowermentOrganization: Working Skills Centre (WSC) Position: Board Member-at-Large (Volunteer) Location: Toronto, ON (Hybrid meetings) Time Commitment: Up to 10 hours/monthAbout Us: Working Skills Centre (WSC) is a non-profit organization dedicated to helping immigrants, newcomers, and marginalized individuals gain the skills and training they need to enter or re-enter the workforce. Since 1978, we’ve been creating opportunities for economic empowerment and inclusion.We are currently seeking a Member-at-Large to join our volunteer Board of Directors. This role offers an opportunity to help shape the direction of an organization committed to equity, education, and employment.Key Responsibilities:<ul><li>Attend and actively contribute to monthly board meetings</li><li>Participate in board committees and special initiatives</li><li>Provide strategic input and support to the organization’s leadership</li><li>Champion WSC’s mission and act as an ambassador in the community</li><li>Support fundraising, outreach, and governance efforts as appropriate</li></ul>Ideal Candidates Will Bring:<ul><li>A passion for social equity and community development</li><li>Experience in areas such as employment services, fundraising, education/training, marketing, governance, or finance</li><li>A collaborative and solutions-focused mindset</li><li>Familiarity with non-profit organizations (board experience an asset but not required)</li></ul>Why Join Us?<ul><li>Make a tangible impact in the lives of job seekers and newcomers</li><li>Build leadership experience and governance skills</li><li>Collaborate with a committed and diverse group of board members</li><li>Help guide a values-driven organization with deep community roots</li></ul>To Apply: Send your resume and a brief statement of interest to <a href="mailto:jrabanillo@wscservices.net" target="_blank">jrabanillo@wscservices.net</a> with the subject line: Board Member-at-Large Application. Applications will be reviewed on a rolling basis.

Working Skills Centre

Board of Directors Position - Member-at-Large

We’re excited to share that JDRF Canada is now Breakthrough T1D. We’re the same organization, with the same mission and determination to realize a world free from type 1 diabetes (T1D) – just with a new name and look that reflects what the T1D community needs now and next. It’s an exciting time to join Breakthrough T1D as we continue to break barriers to help people better manage the disease and enjoy full, healthy lives. Curing T1D is and always will be our north star and we will not stop until breakthroughs get us to a world free from T1D. Are you a people-first HR professional who thrives on creating exceptional employee experiences? If you're detail-oriented, collaborative, and excited to support a small but mighty HR team, we’d love to hear from you! Join a mission-driven organization where your passion for HR will help shape a positive and high-performing workplace culture that truly makes a difference across Canada.Here’s what your primary responsibilities would be:<ul><li>Manage full-cycle recruitment, from job posting to offer, ensuring an exceptional candidate experience.</li><li>Provide consultative support to managers and employees on HR policies, performance management, and development.</li><li>Administer and maintain the HRIS (EmployerD), including employee changes, reporting, and troubleshooting.</li><li>Coordinate onboarding and orientation programs, including compliance training and buddy assignments.</li><li>Working within the LMS, maintain accurate user records and participate in the creation of training modules.&nbsp;</li><li>Support benefits administration and employee leaves, resolving issues with providers as needed.</li><li>Lead and promote health, safety, and wellness initiatives, including mental health programs.</li><li>Implement and coordinate employee recognition programs and internal training activities.</li><li>Maintain accurate digital employee records and support payroll documentation.</li><li>Track HR metrics, maintain organizational charts, and support annual HR initiatives.</li><li>Suggest and implement improvements to HR programs aligned with best practices.</li></ul>Here’s what we’re looking for:Knowledge/Skills/Experience<ul><li>Post-secondary education in Human Resources Management; CHRP/CPHR candidate preferred.</li><li>3–5 years of generalist HR experience, including full-cycle recruitment.</li><li>Experience with HRIS and applicant tracking systems; strong Microsoft Office 365 skills (Excel, PowerPoint, SharePoint, Teams etc).</li><li>Bilingual in English and French is an asset.</li></ul>Working Style<ul><li>Strong interpersonal and communication skills across video, phone, and email.</li><li>High attention to detail with the ability to manage multiple priorities.</li><li>Service-oriented with sound judgment and discretion in handling confidential information.</li><li>Comfortable working independently and collaboratively in a remote environment.</li></ul>Note this is a temporary contract to cover a parental leave.Anticipated start is early October for 12 months.Salary Range: Hiring range anticipated to be $59,000-$67,000, commensurate on the skills and experience of selected candidate.Location Preference: Anywhere within Canada. This is a remote-first position.Application Deadline: August 13, 2025About Breakthrough T1DBreakthrough T1D is the leading type 1 diabetes (T1D) research and advocacy non-profit organization in Canada. As we drive toward curing type 1 diabetes, we help to make every day better for the people who live with it. Breakthrough T1D (formerly JDRF) began in Canada as a grassroots organization in 1974,&nbsp;when a group of dedicated parents came together with a singular goal of finding a cure&nbsp;for T1D. Since the discovery of insulin, Breakthrough T1D has remained at the forefront of T1D research. Breakthrough T1D is committed to investing in the most promising research, advocating&nbsp;for progress by working with governments to address issues that impact the T1D community, and supporting individuals living with this disease.Breakthrough T1D has a company culture rooted in our Core Values of Respect, Understanding and Integrity; Perseverance; Collaboration; Risk Taking and Entrepreneurship; and Efficiency, Effectiveness and Accountability – if our core values are exemplified in the way that you work, we might be a great fit for each other.Here’s a few details about what Breakthrough T1D employees receive:<ul><li>Remote-first: Our employees love the convenience and flexibility of working remotely, so all positions are work from home (within Canada).</li><li>Health and Wellness Benefits: Benefits to support your physical and mental health – this includes Manulife group benefits, Maple virtual health care, Not Myself Today to support mentally healthy workplaces and generous paid sick time.</li><li>Professional Development: We want employees to grow within their roles and have a career at Breakthrough T1D, so we practice Career Development Planning and have a budget for paid development opportunities for each employee.</li><li>Other benefits include: Group RRSP Matching Program, winter holiday office closures, flex weeks in the summer and more!</li></ul>Benefits listed above for regular full-time employees. Not all benefits may be available to part-time or temporary employees.Recruitment Process: We may review applications as they are received and this position will remain posted until it is filled. Our recruitment process typically includes an initial introductory phone call with an HR team member, and up to two video interviews over MS Teams with the hiring manager and other members of the team. Some positions may require a skills-based evaluation to be completed as a part of the recruitment process. We thank all those applicants that apply, but please note only those selected for an introductory phone call will be contacted after their application is submitted.Breakthrough T1D strives to foster a workplace that reflects the diversity of the community it serves and welcomes applications from all qualified candidates. Breakthrough T1D is also committed to developing an inclusive, barrier-free selection process and work environment. Please advise if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

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