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ABOUT USSt. Clare’s Housing is a non-profit housing provider dedicated to creating safe, affordable, housing with supports available for individuals and families who have experienced homelessness. We operate 7 apartment buildings in Toronto’s downtown core, working in solidarity with tenants to ensure long-term, successful tenancies. Our team is committed to social justice and driven by the belief that housing is a human right.Why Work with Us?<ul><li>Competitive Pay: We are a living wage employer.</li><li>Employer-Paid Benefits: Comprehensive medical benefits covered 100% by the employer.</li><li>Meaningful Impact: Work in a values-driven organization committed to social justice and tenant well-being.</li><li>Supportive Work Environment: Join a team that values your contributions and offers opportunities for growth.</li></ul>ACCOUNTABILITYReports to the Director, Community and PartnershipFUNCTIONThe Community and Partnership Coordinator (CPC) works in collaboration with the Property Managers and Referring Agencies to facilitate and maintain the St. Clare’s Tenancy Model, “Successful Tenancies – Successful Communities” and to facilitate and maintain healthy partner relationships with our Referring Agencies. The CPC works with partners and within St. Clare’s Community Housing Partnership’s procedures and policies to promote social inclusion and prevent eviction. The CPC provides crisis counseling, brief therapy, support coordination, facilitation, uses mediation skills, and makes referrals and focusses on tenant success.DUTIESCommunity and Partnership· Coordinate a support network that will assist the tenants to maintain a successful tenancy· Use brief therapy and mediation skills, knowledge of community networks and resources to support skills development, promote social inclusion, and prevent eviction· Coordinate supports so that tenants attain personal outcomes and goals· Assist tenants to review their goals with their partner agency and re-evaluate the outcomes on a regular basis.· Promote open communication between all parties involved in the building and partnership· Proactively involve tenants in the discussions and decisions that affect them· Provide information and referrals to tenants and partner agencies, (and coaching if needed,) regarding available services and community resources; support them to access those resources· Support the tenant to advocate for appropriate resources as needed<ul><li>Coordinate community orientation sessions and workshops for tenants; assist with the development and implementation of a Tenant Meetings ; and facilitate monthly meetings to address building and community issues</li><li>Responsible to support tenants who currently do not have a referring agency to support them</li></ul>Partners· Provide leadership to the development and implementation of the St. Clare’s Community Partnership Model.· Work in collaboration with partner agencies in the referral, planning, and move-in process· Work with referring agencies to develop and maintain a transparent and agreed on prioritizing process for vacancies· Liaise with other service providers involved with each tenant and supports tenants to work effectively with their service providers· Work with Partner Agency staff and on-site staff to coordinate the treatment and support team for tenants as needed· Work with the referring agencies in scheduling and supporting delivery of workshops, training sessions, and community development initiatives that involve the tenants.· Work collaboratively with partner agencies to develop and implement strategies to prevent evictions and to create discharge plans if those strategies are not successful· Encourage good coordination of resources and strategies among participating service providers.· Work in collaboration with the partnership and tenants to evaluate the outcomes of the St. Clare’s Community Housing model.Community Development Unit Team Activities· Collect and maintains statistical information on tenants moving in and out.· Develop and administers surveys and questionnaires for all tenants moving in and documents the outcomes of tenants leaving, and periodically during tenancy.· Regularly report activities for consultation and/or direction to his/her peer team and Director on a regular basis (every week or more often if necessary).· Attend office meetings, case consultation meetings, and staff training and development opportunities as required.· Prepare case records, statistical reports and other administrative tasks as required.· May be assigned additional duties which are consistent with these roles:Occupational Health and Safety· Work in accordance with the company health and safety program.· Work in a manner that will not endanger anyone.· Report unsafe situations.· Comply with the OHSA and all relevant regulations.· Report injury or illness immediately.· Help new employees recognize job hazards and follow proper procedures.· Participate in the JHSC if chosen as a workplace representative.REQUIREMENTS:· Master’s degree in social work, psychology, counselling or equivalent education and experience.· 5 years experience working with clients in a face-to-face setting· Experienced in brief counselling and being a catalyst for change· Knowledge of addictions, mental health, homelessness, and disability issues· Knowledge of social service resources in downtown Toronto· Ability to work independently and as part of a multi-agency team· Knowledge of community development· Ability to work from an anti-oppression framework· Experience working with marginalized populations is an assetAPPLY NOW WITH UPDATED RESUME AND COVER LETTER!Interviews will be conducted on a rolling basis, so don't wait—apply today!Additional Information:Successful candidates must undergo a Vulnerable Sector Screening reference check.We provide accommodations during the recruitment, selection, and interview processes in accordance with the Ontario Human Rights Code. If you need accommodation, please call 437-421-2958.St. Clare’s Housing is an equal opportunity employer and welcomes resumes from individuals reflective of our diverse community. We hire based on merit and are committed to excellence.All new employees are required to be fully vaccinated as a condition of hire, unless exempt on medical or other grounds pursuant to the Ontario Human Rights Code.Thank you for your interest in joining our team. While we appreciate all applicants, only those selected for further consideration will be contacted. Any information obtained during the recruitment process will be used solely for employment purposes.

St.Clares Multifaith Housing Society

Community and Partnership Coordinator

About Sojourn HouseSojourn House provides Emergency Shelter and Transitional Housing services to newly arrived refugees coming from all parts of the world. We provide a safe place and an inclusive environment to people who have had the refugee experience. We are dedicated to providing the best possible settlement services and programs that help residents transition and integrate into the community. &nbsp;With decades of experience and being one of the first refugee housing facilities in Toronto, we take pride in being a leading organization in refugee care.In support of its commitment to a healthy, safe, workplace and community it is recommended all staff have up-to-date vaccinations for COVID-19 with a vaccine approved for use in Canada.About the RoleAs the Outreach Social Worker, you provide outreach, and follow-up supports from a Housing First and trauma-informed framework. You ensure the successful transition and integration of refugees from the Shelter Program into the community, delivering services through an integrated anti-racism, access and equity framework.You deliver trauma-related services to exited clients and ensure coordinated case management with internal and external service providers. Your work includes supporting clients with legal, health, education, employment, income, and social needs.You assist clients facing challenges in their settlement process and use trained interpreters to ensure accessible services. Under Management direction, you also represent the organization in settlement networks and engage in community outreach and development in line with the agency’s code of conduct and ethics.What you'll do 1.Plan the program:Develop a work plan for counselling and outreach to exited clients. Identify service gaps through exit surveys and report findings to the Shelter Manager. Maintain a list of community resources and coordinate monthly Shelter information sessions&nbsp;2.Implement the Program:a ) Crisis Intervention and Counselling<ul><li>Provide crisis intervention and counselling supports complex issues such as mental health, addictions, trauma, gender violence, HIV/AIDS, and facilitate trauma assessments and treatment plans as required.</li><li>Case Management</li><li>Conduct intakes, make assessments, develop and monitor case plans; schedule appointments for exited clients; facilitate external case coordination; and conduct community mapping and escort clients to local resources</li><li>Moves</li><li>Ensure moves comply with policy, provide exiting residents with an individualized exit package of community resources, and complete change of address forms for services such as Legal Aid, IRCC, OW, and ODSP.</li></ul>b ) Home Visits<ul><li>Conduct in-person meetings with exited clients to provide support, mediate crises, apply conflict resolution in housing-related issues, and advocate for income security and housing benefits, documenting all visits appropriately.</li></ul>c ) Health/Mental Health<ul><li>Maintain up-to-date resource lists of health centers, clinics, hospitals, and refugee-supportive professionals and organizations from various ethno-racial communities.</li></ul>d )Legal<ul><li>Assist exited clients with documents such as work permits, health cards, SIN, PR and citizenship applications; support legal processes after failed hearings in consultation with Settlement Counsellors; and coordinate annual Income Tax clinics.</li></ul>3. Administers the program<ul><li>Maintain confidential client files, appointment logs, and accurate case documentation; ensure timely funder reports, service statistics, program expense records, and updated community service contacts</li></ul>4. Control the Program<ul><li>Complete funder reports on time, communicate program risks to management, and report unresolved client complaints to the Shelter Manager.</li></ul>5. Community Relations, Housing Program and Outreach<ul><li>Build partnerships with community groups and landlords; participate in research, public speaking, and community events on settlement issues; liaise with services to support housing; and represent the organization in networks and coalitions.</li></ul>6. Social Justice and Anti Racism, Access and Equity<ul><li>Keep abreast with social justice issues especially as they affect refugees to ensure the advancement of their issues from an anti-racism, access and equity framework both in the internal and external community of the organization.</li></ul>7.General<ul><li>Comply with agency policies, Code of Conduct, and health and safety; collaborate with Shelter teams; attend meetings and training; mentor students and volunteers; and assist with other duties as required</li></ul>Education<ul><li>Minimum Bachelor of Social Work</li><li>Proof of current Social Work registration in Ontario College of Social Workers and Social Service Workers (OCSWSSW)</li><li>Proof of relevant certificate training from a recognized institution around trauma counseling, addictions, and mental health related to refugees.</li></ul>Knowledge, Skills and Competencies<ul><li>Knowledge of exited client groups, including families, adults, and separated youth, and population-specific supports</li><li>Working knowledge of IRPA, Mental Health Act, TPA, Ontario Works, ODSP, and housing benefit procedures.</li><li>Knowledge of housing related issues including Landlord-Tenant legislation and legal processes.</li><li>Knowledge of refugee law, refugee determination process, settlement, and related population issues such as torture, sexual assault, violence against women, homophobia, war crisis</li><li>Competency in therapeutic methods and knowledge of case coordination and case management application.</li><li>Knowledge and ability to apply an integrated anti-oppression framework to community development and systemic legal advocacy</li><li>Knowledge of community networks and resources for refugees</li><li>Strong issue management and conflict resolution skills.</li><li>Demonstrated ability to understand and uphold ethical behavior that is consistent with organizational values and work ethics.</li><li>Proven ability to build and maintain positive working relationships with internal teams and external partners.</li><li>Skilled in anticipating, understanding, and responding to client needs through effective case management</li></ul>Experience<ul><li>Three to five years of progressive experience as a social worker in a diverse client environment</li><li>Experience in Housing Help an asset.</li></ul>Working Conditions:<ul><li>This role is primarily office-based, with about 30% of time spent in the community providing support to exited clients in their community.</li></ul>OtherHours:&nbsp; 37.5 hours/week Monday to FridayHours:&nbsp; &nbsp;10:30am – 6pmThis posting expires on August 22nd 2025. Applications will be reviewed on a rolling basis. &nbsp;Only candidates selected for an interview will be contacted. Please submit a cover letter with resume. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted throughout the hiring process.&nbsp; Interview candidates are required to provide their accommodation needs at least three business days before the assessment date.&nbsp; Sojourn House is committed to employment equity and encourages applicants from all equity seeking groups.

Sojourn House

Outreach Social Worker

NOTICE OF CONTRACT POSITION (2 YEARS): 
PROGRAM MANAGER, TRANSFORMATION, ONTARIO 
REGION 
The Co-operative Housing Federation of Canada is recruiting for a full time (35 hours per week), contract 
position of Program Manager, Transformation, Ontario Region for a period of 2 years starting as soon as 
possible. This position will be based at our Toronto office and will follow a hybrid work model (2 days/week 
in the office, with additional days as needed). 

The mission of the Co-operative Housing Federation of Canada (CHF Canada) is to inspire, represent and 
serve our members in a united co-operative housing movement. There is significant unmet demand for 
affordable and co-operative housing, and we want more people to experience the security, vibrancy and 
resiliency of co-operative living. We work with federal, provincial/territorial and municipal governments to 
support existing co-ops, and to develop more co-op housing, so we can continue to lead the way in creating 
inclusive, accessible, diverse and sustainable communities. Our movement is resourceful, passionate, and 
dedicated to a future with more co-operative housing. 

Under the direction of the Regional Manager, Ontario, the Program Manager delivers a program of support 
to member housing co-operatives designed to enhance their governance and effective management and 
operation and to strengthen the management and governance capacity of the co-operative housing 
movement generally. The Program Manager acts as a key resource for transformation and change from 
new legislation and service agreements introduced by the province. 

The Program Manager supports initiatives that help foster understanding, awareness and learning of co-
operative housing development and growth as well as scale and alternative governance models that 
enhance sustainability among members and the sector. The Program Manager will support governance 
support services which helps the creation, Board governance and member engagement of new housing co-
operatives. 

Employee benefits for the duration of the contract include employer paid premiums for Group Benefits 
(health, dental, life insurance, AD&amp;D), pension, an annual wellness benefit and a one-time hybrid allowance 
payment. 


What we’re looking for: 
 

 • A university degree in a related field, or an equivalent combination of education and experience, 
particularly in business administration or finance. 


 • Specialized skills in one or more of the following areas: community development, financial 
management, communication or adult education. 

 • Thorough working knowledge of the governance, operations and management of housing co-
operatives. 

 • Strong working knowledge of the applicable housing regulations and housing programs (e.g. Housing 
Services Act). 

 • Demonstrated commitment to the growth and development of the non-profit co-operative housing 
movement in Canada. 

 • Advanced word-processing, electronic collaboration and database programs skills (MS Office, MS 
SharePoint, MS Teams, Salesforce), and excellent spreadsheet skills (MS Excel). 

 • Excellent organizational and project management skills. 
 • Excellent and effective oral and written communication skills, including listening skills and plain-

language writing skills. 
 • Good interpersonal skills. 
 • Excellent analytical skills. 
 • Excellent financial analysis skills. 
 • Time management skills and the ability to set priorities. 
 • Ability to work independently and collaboratively as part of a team. 
 • Bilingualism (French/ English) is preferred. 
 

 
CHF Canada is committed to building and retaining a diverse, equitable, and inclusive working 
environment. In selecting candidates for this position, additional weight may be given to recognize 
diverse backgrounds and experiences, especially from underrepresented groups among CHF Canada’s 
current staff. CHF invites candidates to self-identify relevant experiences or background information that 
supports this organizational objective. 
 
How to Apply: 
Please submit your resume and cover letter in PDF file format to <a href="mailto:talent@chfcanada.coop" target="_blank">talent@chfcanada.coop</a> with the subject 
line: CHF Canada – Program Manager, Transformation, Ontario Region. Please ensure that your French 
language skills are clearly identified in the resume and cover letter. 
 
Starting salary: $84,163/ year 

Application Deadline: 5:00 p.m. EST, September 10, 2025 

Co-operative Housing Federation (CHF) of Canada thanks all applicants, however, only those selected for an 
interview will be contacted. CHF is a respectful, caring, and inclusive workplace. CHF Canada is an equal 
opportunity employer and committed to championing accessibility, diversity and equal opportunity and welcomes 
all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with 
disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation 
can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements 
for the open position. Applicants need to make their requirements known when contacted. 


 
 
 
 
 
CHF Canada is proud to have been recognized for the fifth year 
in a row as one of the National Capital Region Top Employers 
 
<a href="https://reviews.canadastop100.com/top-employer-co-operative-housing-federation-of-canada" target="_blank">https://reviews.canadastop100.com/top-employer-co-operative-housing-fed…</a> 


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AVIS DE POSTE CONTRACTUEL (2 ANS) : 
GESTIONNAIRE DE PROGRAMME, TRANSFORMATION, 
RÉGION DE L’ONTARIO 
La Fédération de l’habitation coopérative du Canada est à la recherche de candidats afin de pourvoir un 
poste à temps plein (35 heures par semaine) de gestionnaire de programme, Transformation, Région de 
l’Ontario pour un mandat de deux ans. L’entrée en fonction est prévue le plus tôt possible. Ce poste sera 
basé dans nos bureaux de Toronto et suivra un modèle de travail hybride (2 jours par semaine au bureau, 
avec des jours supplémentaires si nécessaire). 

La mission de la Fédération de l’habitation coopérative du Canada (FHCC) consiste à inspirer et à 
représenter ses membres, ainsi qu’à répondre à leurs besoins, dans le cadre d’un mouvement d’habitation 
coopérative uni. La demande considérable de logements abordables et coopératifs n’est pas satisfaite, et 
nous voulons que davantage de personnes bénéficient de la sécurité, du dynamisme et de la résilience 
qu’offre la vie en coopérative. Nous travaillons avec les gouvernements fédéral, provinciaux/territoriaux 
et municipaux pour soutenir les coopératives existantes et développer davantage de coopératives 
d’habitation, afin de pouvoir continuer à montrer la voie en créant des communautés inclusives, 
accessibles, diversifiées et durables. Notre mouvement est plein de ressources, passionné et dévoué à un 
avenir où il existera plus de coopératives d’habitation. 

Sous la direction du gestionnaire régional, Ontario, le gestionnaire de programme offre aux coopératives 
d’habitation membres un programme de soutien conçu pour améliorer leur gouvernance, leur gestion et 
leur fonctionnement, et pour renforcer la capacité de gestion et de gouvernance du mouvement de 
l’habitation coopérative en général. Le gestionnaire de programme agit à titre de personne-ressource 
principale pour la transformation et le changement en se fondant sur la nouvelle législation et les ententes 
de services adoptées par la province. 

Le gestionnaire de programme, Transformation, Région de l’Ontario appuie des initiatives qui favorisent la 
compréhension, la prise de conscience et l’apprentissage du développement et de la croissance de 
l’habitation coopérative, ainsi que l’ampleur et les autres modèles de gouvernance qui renforcent la 
durabilité parmi les membres et le secteur. Le gestionnaire de programme appuie les services de soutien à 
la gouvernance qui contribuent à la création, à la gouvernance du conseil d’administration et à 
l’engagement des membres des nouvelles coopératives d’habitation. 

Les avantages sociaux offerts pendant la durée du mandat comprennent les primes payées par l’employeur 
pour le programme d’assurance collective (soins de santé, soins dentaires, assurance vie, assurance MAM), 
la pension, une prestation annuelle de bien-être et un paiement unique de l’allocation hybride. 


Compétences et qualités recherchées : 
 

 • Diplôme universitaire dans un domaine connexe ou combinaison équivalente d’études et 
d’expérience, particulièrement en administration des affaires ou en finances. 

 • Compétences spécialisées dans un ou plusieurs des domaines suivants : développement 
communautaire, gestion financière, communications ou formation des adultes. 

 • Connaissance pratique approfondie de la gouvernance, de l’exploitation et de la gestion des 
coopératives d’habitation. 

 • Excellente connaissance pratique des réglementations et des programmes en vigueur en matière de 
logement (p. ex. Loi sur les services de logement). 

 • Engagement manifeste envers la croissance et le développement du mouvement de l’habitation 
coopérative sans but lucratif au Canada. 

 • Compétences avancées en traitement de texte, en collaboration électronique et en programmes de 
bases de données (MS Office, MS SharePoint, MS Teams, Salesforce) et excellentes compétences en 
feuilles de calcul (MS Excel). 

 • Excellentes compétences en matière d’organisation et de gestion de projet. 
 • Excellentes aptitudes à la communication orale et écrite, y compris à l’écoute et à la rédaction en 

langage clair. 
 • Bonne aptitude en matière de relations interpersonnelles. 
 • Excellentes aptitudes en matière d’analyse. 
 • Excellentes compétences en matière d’analyse financière. 
 • Compétences en matière de gestion du temps et aptitude à établir des priorités. 
 • Aptitude à travailler de manière autonome et en collaboration au sein d’une équipe. 
 • Bilinguisme (français-anglais) de preference. 
 

 
La FHCC s’engage à créer et à maintenir un milieu de travail diversifié, équitable et inclusif. Lors de la 
sélection des candidats pour ce poste, une pondération supplémentaire pourrait être accordée pour 
reconnaître les divers antécédents et expériences, en particulier ceux des groupes sous-représentés 
parmi le personnel actuel de la FHCC. La FHCC invite les candidats à faire état de leurs expériences 
pertinentes ou de leurs antécédents qui appuient cet objectif organisationnel. 
 
Pour postuler : 
Veuillez envoyer votre curriculum vitæ et votre lettre de motivation en format PDF à l’adresse 
<a href="mailto:talent@fhcc.coop" target="_blank">talent@fhcc.coop</a>, avec l’objet : FHCC – Gestionnaire de programme, Transformation, Région de 
l’Ontario. Veuillez indiquer clairement vos compétences linguistiques en français dans votre CV et votre 
lettre de motivation. 
 
Salaire de départ : 84 163 $ par an 

Date limite de dépôt des candidatures : 10 septembre 2025, 17 h (HNE) 

La Fédération de l’habitation coopérative du Canada (FHCC) remercie tous les candidats. Toutefois, nous 
communiquerons uniquement avec les personnes sélectionnées pour une entrevue. La FHCC offre un milieu de 
travail respectueux, bienveillant et inclusif. La FHCC souscrit au principe de l’égalité d’accès à l’emploi et 
s’engage à défendre l’accessibilité, la diversité et l’égalité des chances. Toutes les personnes souhaitant poser 
leur candidature sont invitées à le faire, y compris, mais sans s’y limiter, les personnes de toutes religions et 
origines ethniques ou culturelles, les personnes de la communauté LGBTQ2s+, les PANDC (personnes 


autochtones, noires ou de couleur), les personnes en situation de handicap et toutes les autres personnes qui 
peuvent contribuer à la diversification des idées. Les demandes de mesures d’adaptation peuvent être faites à 
n’importe quel moment lors du processus de recrutement, sous réserve que la personne répond aux exigences 
requises pour le poste à pourvoir. Les candidats doivent indiquer leurs besoins au moment où nous 
communiquons avec eux. 
 
 
 
 
 
 
La FHCC est fière d’avoir été reconnue pour la cinquième année 
consécutive comme l’un des meilleurs employeurs de la région de la 
capitale nationale. 
 
<a href="https://reviews.canadastop100.com/top-employer-co-operative-housing-federation-of-canada" target="_blank">https://reviews.canadastop100.com/top-employer-co-operative-housing-fed…</a> 


<ul>	<li>NOTICE OF CONTRACT POSITION (2 YEARS):</li>
	<li>PROGRAM MANAGER, TRANSFORMATION, ONTARIO REGION</li>
	<li>AVIS DE POSTE CONTRACTUEL (2 ANS) :</li>
	<li>GESTIONNAIRE DE PROGRAMME, TRANSFORMATION, RÉGION DE L’ONTARIO</li>
</ul>

Co-operative Housing Federation of Canada / Fédération de l'habitation coopérative du Canada

Program Manager, Transformation- Ontario Region

Position summaryThe Assistant Manager, Casework and Social Support will provide oversight of case workers and staff providing other related support at St. Felix Centre. The Assistant Manager will plan and implement case management activities and liaise with the Manager of Casework and other departments to train staff and build capacity and awareness of case work activities and programming. The Assistant Manager will supervise the case work and social support team to ensure that goals and objectives are met and re-evaluate programs and services to make improvements on an ongoing basis.&nbsp;RESPONSIBILITES<ul><li>Communicate effectively and use a professional approach with all team members, supervisors, community members, and other stakeholders;</li><li>Collaborate with team members to enhance programs and services and troubleshoot issues;</li><li>Identify barriers and provide suggestions to improve accessibility;</li><li>Engage in supportive communication and conflict resolution;</li><li>Maintain positive relationships with other service providers, including but not limited to community partners and emergency personnel;</li><li>Keep professional documentation and records as required;</li><li>Attend and engage in staff meetings and training sessions;</li><li>Follow all operational protocols, including incident and injury reporting;</li><li>Keep informed about and support implementation of all updates to Health and Safety best practices including IPAC and PPE requirements;</li><li>Respond to emails, calls, and other staff communications in a timely manner;</li><li>Direct questions and concerns to the appropriate departments;</li><li>Exercise time management and task prioritization skills;</li><li>Recruit and onboard new staff;</li><li>Develop and facilitate guest activities;</li><li>Monitor and evaluate staff performance and provide ongoing coaching;</li><li>Ensure program compliance with standards and guidelines as defined by the organization and its funding agencies;</li><li>Assist the Manager with department budget and ensure accuracy of expenditure reporting;</li><li>Prepare, submit, and present program reports;</li><li>Facilitate staff meetings and training sessions;</li><li>Work with the Manager to develop and implement program assessment tools;&nbsp;</li><li>Work with the manager to plan and implement strategic program improvements;</li><li>Develop, interpret, and implement program policies and protocols;&nbsp;</li><li>Develop and manage partnerships with community agencies;</li><li>Participate as a representative of the organization at relevant sector tables;</li><li>Attend scheduled shifts;</li><li>Other duties as assigned.&nbsp;</li></ul>EDUCATION<ul><li>Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;</li><li>Completion of the following certificates considered an asset:&nbsp;First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;</li><li>Joint health and Safety certification considered an asset.</li></ul>EXPERIENCE<ul><li>Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.</li><li>Minimum 1 years’ experience managing staff in a social service setting;</li><li>Experience facilitating and building partnerships with external agencies;</li><li>Experience with facilitating workshops and leading training.</li><li>Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset;&nbsp;</li><li>Experience working with individuals in a Harm Reduction setting.</li></ul>SKILLS<ul><li>Demonstrated ability to navigate software such as Microsoft Office, Google Suite, Zoom, WebEx, MS Teams etc.;</li><li>Professional documentation;</li><li>Experience working with people experiencing homelessness;</li><li>Experience working with unions is considered an asset;</li><li>Ability to communicate effectively (written and verbal);</li><li>Performance management, including coaching and motivating employees;</li><li>Conflict resolution and de-escalation skills;&nbsp;</li><li>Understanding of anti-oppressive practice.</li></ul>SCHEDULE &amp; DETAILSShift: Tuesday to Saturday (9:00 am - 5:00 pm)Location: 69 Fraser Avenue, 629 AdelaideDepartment: Casework and Social Support /&nbsp;Respite/ Shelter

St. Felix Centre Charities

Assistant Manager, Casework and Social Support

POSITION SUMMARYUnder the guidance of the Program Manager, the Assistant Manager will manage a team of frontline staff within a unionized setting. Responsibilities include scheduling, coaching, performance management, staff development, meeting facilitation, program coordination, and administrative duties. The Assistant Manager collaborates closely with other Assistant Managers and models best practices in alignment with organizational policies and protocols.RESPONSIBILITIES<ul><li>Coordinate weekly staff schedules with the Management team</li><li>Facilitate monthly supervisor meetings and quarterly staff meetings, including scheduling and distributing minutes</li><li>Manage and approve staff timesheets through Dayforce HRIS</li><li>Provide support, coaching, training, and performance management to frontline staff</li><li>Lead by example in maintaining a welcoming, safe, and respectful environment</li><li>Document reports professionally and punctually</li><li>Participate in protocol development and program improvements</li><li>Oversee staff onboarding and offboarding</li><li>Conduct guest restriction reviews and incident investigations, reporting, and follow-up</li><li>Submit WSIB documentation as needed</li><li>Ensure Harm Reduction principles are upheld</li><li>Train staff on overdose response (Naloxone and Oxygen interventions)</li><li>Model de-escalation, boundary setting, and trauma-informed care techniques</li><li>Interpret and apply policies, including collective agreements</li><li>Utilize MS Suite, Microsoft Teams, Zoom, Dayforce HRIS, SMIS, and similar software effectively</li><li>Ensure adherence to health and safety protocols, IPAC, and PPE usage</li><li>Communicate regularly with shift supervisors and staff for support and feedback</li><li>Collaborate with external partners for resources and emergency support</li><li>Oversee daily supervisor tasks and ensure completion</li><li>Prepare required reports and statistics</li><li>Quality Assurance and Standards Implementation</li><li>Program Development and Guest Engagement</li><li>Maintain professional boundaries with clients and staff</li><li>Provide program information to community members as needed</li><li>Attend meetings as requested</li><li>Additional duties as requested</li></ul>Education:<ul><li>Completion of BSW/SSW or similar discipline or equivalent work experience in a related field.</li><li>Lived experience will be considered an asset.</li><li>Certificates and training will be considered an asset or willingness to be trained:&nbsp; First Aid, CPR, Overdose response and Naloxone administration, Oxygen and Opioid overdose, Non-violent crisis intervention, Anti-racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards, Toronto Shelter Standards Joint Health and Safety certification.</li></ul>Experience:<ul><li>Minimum 2 years frontline experience delivering services to those experiencing homelessness or precarious housing.</li><li>Minimum 1 years’ experience in a management capacity.</li><li>2+ years in frontline services for homelessness or housing-insecure individuals</li><li>1+ year in a supervisory or management role</li></ul>Skills:<ul><li>Proficient computer skills including email, word processing, MS Suite applications including, Microsoft Teams, SMIS etc.</li><li>Knowledge of the City of Toronto 24-Hour Respite Site Standards [TRS]</li><li>Knowledge of the City of Toronto Shelter Standards</li><li>Knowledge of food safety practices is an asset</li><li>Understanding of anti-oppressive practice</li><li>Anti-Black Racism Awareness Ability to apply creative problem-solving, good judgement and critical thinking skills.</li><li>Ability to prioritize, manage time, and work both independently and within a team.</li><li>Understanding of both theory and practice of Harm Reduction</li><li>Knowledge of verbal de-escalation techniques and conflict resolution</li><li>Knowledge of the contents and proper use of harm reduction kits for inhalation or injection of substances</li><li>High confidence for assessing and responding to overdose due to either Opioids or amphetamines</li><li>Report writing and documentation skills</li><li>Excellent verbal communication including in-person and phone interactions</li><li>Capacity to mentor, inspire, and provide professional development for staff</li></ul>Schedule &amp; Shifts:The services and programs operate 24 hours, as such schedule will include days, overnights and weekends. (7 days a week, across 3 shifts)Shift A: 11:00pm – 7:30amShift B: 7:00am – 3:30pmShift C: 3:00pm – 11:30pm

Assistant Manager Program (Respite, Shelter)

Supervisor, Supportive Housing Programs (2025-369-CC) Employment Type:&nbsp;Permanent Full-Time,&nbsp;(Non)-Bargaining Unit&nbsp; Work Hours:&nbsp;35 hours/week: Tuesday–Saturday&nbsp;– 3pm-11pm Work Setting:&nbsp;Exclusively Onsite Salary Range:&nbsp;$65,000 - $70,000 Application Deadline:&nbsp;August 12, 2025&nbsp;by 11.59pm Program Overview – Supportive Housing, Community Care, 650 Queen Street East The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; PSW services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.&nbsp; What You Will Do<ul><li>Support the Manager with implementing the operational responsibilities of programs, services, and initiatives associated with the Supportive Housing Program.</li><li>Provide daily oversight of program staff and support with orientation of staff.</li><li>Work directly with the program participants to ensure they are meeting program expectations.</li><li>Provide support to staff regarding program issues, team building, and crises incidents through individual meetings with staff and participation in team meetings.</li><li>Support the effective utilization, training, and support of volunteers and students throughout the various programming activities.</li><li>Support the Manager with the planning and implementation of staff development.</li><li>Support the promotion/awareness building of the programs and its services to the immediate and broader community.</li><li>Support in building and maintaining internal and external partnerships and collaborative activities.</li><li>Support in the development of and implements program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.</li><li>Support staff with the development and execution of Coordinated Care Plans and Case Plans.</li><li>Support in the development of common strategies to address tenancy and building issues.</li><li>Support WoodGreen Housing and Building Services with property management.</li><li>Support the Housing Unit with tenancy issues, including pest control, hoarding, arrears, inspections, notices and work orders.</li><li>Support the Manager with the implementation of program/operational protocols.</li><li>Support the Manager with the implementation of organizational policies and procedures being carried out within all programs areas and services.</li><li>Support the Manager with the implementation of data tracking systems and reporting tools and completion of reports.</li><li>Prepare statistical and program reports for the Manager as requested.</li><li>Ensure that the equity objectives and community development policies of the organization are followed within the programs.</li><li>Participate in regular supervisory sessions with the Manager.</li><li>Engage in training and education to upgrade skills as directed.</li><li>Might be exposed to second-hand smoke, behavioral &amp; cognitive outbursts, death, dying, drug use, pest-related concerns etc.</li><li>Able to lift 40 lbs.</li><li>Carry out relevant tasks as directed by Manager, and Director&nbsp;</li></ul>What You Bring to the Team<ul><li>Bachelor’s degree in a related field.</li><li>3+ years of experience implementing programs and working with homeless/vulnerably housed older adults and seniors.</li><li>3+ years of experience supervising staff, preferably in a unionized environment.</li><li>Knowledge of RTA and occupancy agreements, and property management.</li></ul>What Will Set You Apart<ul><li>Understanding of homelessness, poverty, mental health, substance use and harm reduction philosophy.</li><li>Ability to develop effective services for individuals and communities facing these challenges.</li><li>Exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.</li><li>Ability to implement program initiatives and build partnerships, with an understanding of program development.</li><li>Excellent interpersonal and communication skills,</li><li>Ability to challenge organizations, staff and tenant communities in a positive/creative way.</li><li>Knowledge of budgets and funding.</li><li>Knowledge of group facilitation and policy development skills.</li><li>Strong conflict resolution, negotiation, and crisis prevention/intervention skills.</li><li>Excellent multi-tasking, time management, writing, and editing skills.</li><li>Strong computer proficiency.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at&nbsp;<a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a>&nbsp;of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

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