Housing Support Worker Coordinator-Activities of Daily Living

Job Title: Housing Support Worker Coordinator-Activities of Daily Living
Program: Housing Program
Status: Full-Time, Regular
Schedule: Compressed Work Week (37.5 hours over 4 days)
10 hours per day shifts (Sun-Wed or Wed-Sat)
Reports to: Manager of Housing and Support Services
Number of Positions: 1

SUMMARY:
The PARC Housing Support Worker Coordinator-ADL is responsible for supporting
adults living with mental health and/or addiction challenges in a community-based
independent living environment. They are responsible for maintaining and
promoting the well-being and independence of each resident. This may include but
is not limited to providing: daily tenant support, crisis support care/planning,
supplies management, referrals, life skills coaching, group facilitation and day-to-day tenancy management and documentation.

The Housing Support Worker Coordinator – ADL is also responsible for identifying
and supporting tenants with hoarding, cleaning, food security and pest control
issues. They are responsible for mentoring and coordinating a cleaning team to
provide in unit cleaning to tenants, and for overseeing a once a week meal program.

The Housing Support Worker Coordinator – ADL will build rapport with tenants to
motivate them to set goals and create change in their lives.

The practice of the PARC Housing Support Worker Coordinator-ADL will be guided by the agency’s standards (policies & procedures) and relevant legislation including the Mental Health Act and Residential Tenancies Act, Occupational Health & Safety and professional standards and ethics.

Core competencies include: strong communication skills, ability to work
independently and as part of a team, adaptability/flexibility, creative thinking,
member focused service delivery, planning/organizing, problem solving,
accountability/dependability, strong ethics and commitment to social justice, strong
clinical judgement.

RESPONSIBILITIES:
• Under direction of the Manager of Housing and Support Services, coordination
of administration, resources/budget monitoring, monthly team progress
reports, meeting support, program development reports, participate in
program evaluation, and student placement supervision.
• Provides one-to-one ongoing assistance and group support to tenants at
PARC housing sites and other sites as needed, particularly around issues of
hoarding, cleaning, food security and pest control;
• Provides detailed assessment, support planning and advocacy on issues
related to health (primary/mental health), drug use, financial, housing, legal,
employment and social support;
• Collaborates with tenants using strengths-based perspective to set goals and
create support/safety plans, particularly around hoarding, cleaning, food
security and pest control issues ;
• Connects members to community resources/programs that can help address
members’ needs by maintaining current knowledge of a wide range of
available resources that support members;
• Provides proactive support to tenants including doing home visits, assisting
with activities of daily living and coordinating case conferencing within a circle
of care;
• Provides crisis prevention, intervention, risk assessments and crisis care
planning;
• Plans and hosts monthly tenant meetings to address concerns, building
issues, event planning and other matters that affect the tenant population;
• Facilitates group sessions and prepare presentations on housing related
topics, evictions, landlord/tenant rights;
• Ensures confidentiality is maintained on all clients;
• Maintains timely and thorough case notes, records and complete reporting
required by funders and supervisor;
• Completes administrative duties;
• Maintains effective working relationships with community partners, services
and government agencies;
• Prepares for and actively participates in weekly team meetings, supervision
meetings, agency staff meetings and agency in-service activities;
• In consultation with the Housing Manager, participates in program
development, work planning and evaluation;
• Attends ongoing staff development and training as directed;
• Engages in reflective practice, and is aware of systemic oppression and one’s
own social location;
• Utilizes agency provided supports to mitigate the risk of vicarious trauma,
burnout, and transference that can be detrimental to member care;
• Practices self-care and models a commitment to personal positive mental
health strategies;
• Cooperates and participates with health and safety legislation and instructions
for a safe and healthy workspace;
• Other duties as assigned.

QUALIFICATIONS:
• MUST HAVE EXPERIENCE WORKING IN HOUSING SECTOR
• Bachelor of Social Work and/or equivalent combination of education in social
service related field and experience in supportive housing with adults who
struggle with a serious mental illness and drug use challenges;
• 3-5 years (minimum) related experience in a community mental health
setting, preferably as a housing support worker coordinator with marginalized
populations including substance users and formerly homeless adults;
• Significant experience in tenant organizing or equivalent community
development role
• Uses a trauma informed approach to address issues of hoarding, cleaning,
food security and pest control issues and a client centred approach to develop
goals and motivate for change;
• Proven knowledge and skills in assessment, counselling, the recovery model,
harm reduction, trauma-informed practice, crisis prevention/intervention, and
case management;
• Comprehensive knowledge of social justice issues presented by psychiatric
survivors and marginalized people who have been homeless or underhoused;
• Practical knowledge of housing sector best practices, the Housing First model,
the Landlord and Tenant Act, the Residential Tenancies Act, the Housing
Services Act, Municipal License and Standards (MLS) and all other relevant
legislation;
• A commitment to anti-oppressive practice, reflective practice and critical
engagement and analysis of systemic barriers and oppression facing our
clients;
• Excellent oral and written communication skills, with experience in writing
case notes, assessment, and in using computerized information management
systems such as Excel, Microsoft Office, Pirouette and OCAN;
• Ability to work independently, as well as in a team;
• Good time management skills, the ability to prioritize workload as needed and
the ability to meet required deadlines;
• Meal provisions: food prep, cooking, cleaning and other kitchen duties,
provision of 2 meals per day for up to 20-25 settings per meal, maintaining a
safe food preparation area, must have or be willing to obtain Food Handler’s
Certificate.
• Fluency in a second language is a strong asset;
• Must have First Aid/CPR;
• Lived experience and identification as someone with lived experience of
mental illness is considered an asset.

Work Conditions/Hours
• Days of work may include evenings, weekends, and holidays
• Work will be carried out mainly in the community; workers should be
prepared to work in clients’ homes
• Travel may at times be required via TTC or your own vehicle (mileage paid as
per collective agreement);
• Hours of work will primarily be between the hours 8am-8pm and can include
weekends and weekdays. Flexibility regarding on-call responsibilities and
work outside these hours are expected in consultation with the Housing
Manager
• Interacts with client, landlords, family members, staff, visitors and other care
providers;
• Physically and emotionally demanding pace due to high service
demands/complex support issues;
• The pay range is from the collective agreement as the position is part of the
bargaining unit.
Hours of Work: The work schedule is either Sunday to Wednesday or Wednesday
to Saturday between the hours of 8:00am – 8:00pm.

APPLICATION PROCESS:
Please submit a Cover Letter along with your Resume.

People with life-experience of poverty and contact with the psychiatric system and
other marginalized communities are encouraged to apply.
PARC is an equal-opportunity employer and encourages applications from people
who are reflective of the diverse communities we serve. We strongly encourage
applicants with lived experiences, from Aboriginal communities, people of all races,
colours, ethnic origins, religions, disabilities, and sexual orientations to apply. We
recognize that equitable access to employment is an agent in social change.
If you have any requirements for accommodation due to disability, please advise
Human Resources during the recruitment and selection process. We will work with
you to best meet your needs as per resources available to u