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6 Month Contract - Full-Time Unionized RoleFor 50 years Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We operate programs and services, for women and their children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homeless for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact from trauma.Nellie’s operates Community Support and Outreach programs that provides after care support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women living in the community who are homeless or at-risk of becoming homeless.The THX Program provides outreach support to women and gender diverse people who are currently experiencing or who have experience gender-based violence who may also be experiencing mental health and substance use challenges. The THX Program Worker works directly with these individuals and families, providing client-centered case management support. Case management includes providing support with housing, income, mental health, substance use, legal, immigration, employment, education, and referrals to community supports. Support will be provided from a harm reduction and trauma-informed perspective. The THX Program Worker will be responsible for providing crisis intervention, advocacy support, accompanying clients to appointments, collaborating with community agencies and developing safety and transition plans. The THX Program Worker will support individuals and families in the community who can be located anywhere in the City of Toronto.Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non- binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.JOB SUMMARY/DESCRIPTIONCase Management&nbsp;<ul><li>Provide one-on-one case management support, including providing support with housing, income, mental health, substance use, legal, immigration, employment, education and referrals to community supports.</li><li>Work with clients to create and implement safety plans and transitional support plans that are client-centered and based on their individual needs. Transitional support plan should identify the short-term and long-term goals that the individual would like to achieve and the steps they will need to achieve these goals.</li><li>Support clients to apply for subsidized housing and special priority for people experiencing domestic violence or human trafficking.</li><li>Support clients to look for private market housing, and for clients that qualify support them to access rent supplement programs.</li><li>Support clients to coordinate moving, including accessing financial support (Housing Stabilization Fund, Rent Bank) and referrals to the Furniture Bank and Shelter Movers. Provide eviction prevention support including advocating with landlords,&nbsp;accessing legal advice and landlord and tenant board hearings.</li><li>Support clients to apply for income supports, including Ontario Works,&nbsp;Ontario Disability Support Program, El, child tax benefit, CPP and OAS. Support clients to complete taxes by referring to community tax clinic. Clients may need support with budgeting or referrals to programs that assist with managing finances (e.g. voluntary financial trustee) or credit counselling.</li><li>Provide support with mental health and substance use challenges from a harm reduction and trauma informed perspective. As necessary, refer clients to mental health and substance use clinical supports.</li><li>Support clients to access food banks and other programs that assist with food security.</li><li>Support clients to secure legal assistance, prepare for court proceedings and accompany clients to court.</li><li>Support clients with immigration by connecting them to community supports that specialize in immigration and supporting clients to secure legal assistance.</li><li>Support clients to access parenting resources, childcare subsidy, childcare programs and school registration.</li><li>Support and accompany clients to appointments and services when appropriate.</li><li>Attend case management meetings and case conferences with internal and external teams to support client needs; including case management with external project partners to ensure continuum of support, referrals, and action plans for clients.</li><li>Collaborate with community agencies to support client needs.</li></ul>Crisis Intervention<ul><li>Provide crisis intervention and support clients with the development of skills to deal with crisis, de-escalation and grounding.</li><li>Provide overdose prevention, education, and information for sage drug use/safer sex supplies, disposal of used equipment and provide harm reduction supplies and supports to clients.&nbsp;</li></ul>Community Networking and Partnership<ul><li>Attend FOCUS Toronto Situation Table meetings to connect with individuals and families in crisis in the community experiencing domestic violence or human trafficking.</li><li>Provide housing help at community agencies as outreach to connect with women and gender diverse people in the community who have experienced gender-based violence who may be experiencing mental health or substance use challenges.</li><li>Coordinate and collaborate with the THSP and THX teams to implement a targeted outreach strategy to survivors of gender-based violence, sexual exploitation, or individuals at risk who experience mental health and harm reduction needs.</li><li>Actively leverage internal programs and services and work with external organizations to maximize clients' access to resources and to enhance services.</li><li>Research, develop, and facilitate workshops for clients in the community on the following topics: gender-based violence awareness, mental health and wellness, developing coping strategies, life skills, harm reduction, housing and income supports.</li><li>Source and maintain opportunities for collaborative partnership with like-minded organizations, especially in the mental health and harm reduction sector, to address needs of survivors of gender-based violence and/or sexual exploitation.</li><li>Keep current of trends, community resources and developments in the gender-based violence sector, mental health sector, harm&nbsp;reduction sector and housing sector by participating in workshops, conferences, and continued professional development.</li></ul>Other<ul><li>Under the direction of the Housing Supervisor,&nbsp;Community Support &amp; Outreach Program, identify and participate in community committees, networks and initiatives that address systemic issues related to gender-based violence, mental health, harm reduction and housing.</li><li>Participate in development, implementation and review of program work plans and delivery models.</li><li>Maintain documented client files using W.I.S.H. system.</li><li>Submit monthly statistical data, as required.</li><li>On-going updating of the Excel Spreadsheet.</li><li>Create and submit quarterly work plans.</li><li>Other duties as required.</li></ul>Teamwork, Problem Solving, and Decision Making<ul><li>Offer assistance to others whenever possible/appropriate. Supportive of colleagues.</li><li>Accept input and ideas from colleagues in building mutual commitment to team goals.</li><li>Actively support and promote decisions of the team.</li><li>Perform in a manner that is consistent with organization's mission, vision, goals, and values.</li><li>Program and service delivery is professional, ethical, and meets organization's standards within an integrated feminist ARAO, framework.</li><li>Represent Nellie's in a professional way that upholds organization's policies on code on conduct and conflicts of interest.</li><li>Manage conflict effectively.</li><li>Identifies relevant alternatives and evaluates the potential consequences of each before taking action.</li><li>Regularly make suggestions that result in improved work processes.</li><li>Demonstrate a high level of trustworthiness and integrity.</li><li>Receive and participate in annual performance evaluation and regular supervision with direct supervisor.</li></ul>Requirements<ul><li>Completion of a College diploma or a University degree in Social Work/Social Services.</li><li>Be eligible to be registered with the College of Ontario Social Workers and Social Service Workers (OSWSSW), considered an asset.</li><li>1 to 3 years' experience working in housing and providing client entered care focused on issues of trauma with clients at risk and/or homeless would be an asset.</li><li>1 to 3 years' case management experience working in the community mental health and harm reduction sector considered an asset.</li><li>Experience and training in working from an anti-racism/anti oppression framework, trauma-informed care, 2SLGBTQ+ positive framework and harm reduction framework.</li><li>Knowledge of the impact of systemic oppression on women, Two Spirit, trans and non-binary and gender diverse adults and children,&nbsp;including sexism, racism, poverty, homophobia, transphobia, and dis/ability.</li><li>Demonstrated knowledge, skills, training and experience with providing services to clients with single or polysubstance use, using a harm reduction approach.</li><li>Experience in overdose prevention education and information for safer drug use/safer sex supplies, disposal of used equipment and providing harm reduction supplies would be an asset.</li><li>A certificate in trauma counselling would be an asset.</li><li>Knowledge of immigration and housing systems and a proven ability to advocate effectively.</li><li>Proven experience in the development, delivery and evaluation of workshops and groups.</li><li>Demonstrated understanding of the social determinants of health and knowledge of how to access and refer clients to appropriate community resources and services.</li><li>Solid understanding of the violence and/or sexual exploitation sector, Criminal Injury Compensation Applications, Victim Impact Statements, Child Protection legislation, Legal systems, housing systems and the systemic and political barriers facing individuals escaping violence and sexual exploitation.</li><li>Demonstrated working knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (El), Ontario Disability Support Program (ODSP), Old Age Security (OAS) and Ontario Works (OW).</li><li>Demonstrated knowledge of community resources and supports focused on housing, counselling, mental health, harm reduction, immigration, legal and community resources,&nbsp;including knowledge of applicable legislation.</li><li>Maintain high levels of confidentiality regarding client information.</li><li>Demonstrate commitment to ongoing professional development in order to provide optimal service delivery.</li><li>Strong verbal and written communication skills informed by an integrated anti-racism, anti-oppression feminist approach.</li><li>Knowledge of a second language and/or culture would be an asset.</li><li>Proficiency in Microsoft Office products (Outlook, Excel,&nbsp;Word, Access, PowerPoint etc.) and other computer software (knowledge of WISH database an asset).</li></ul>Hours: 35 hrs/week&nbsp;Salary:&nbsp;$54,135 annually.Nellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.We regret that our shelter location is not physically accessible.Nellie’s is a unionized workplace with the Workers United Canada Council. This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement.&nbsp;

Nellie's

Transitional Housing Expansion (THX) Program Worker - 6 Month Contract

Housing &amp; Tenant Support WorkerReports to:&nbsp;Manager,&nbsp;Housing and ResidencesStatus:&nbsp;Full-time, continuing employment, tentative starting date of early NovemberSchedule: Monday - Friday 9:00am-5:00pmLocation: 552, Adelaide Street West, M5V3W8Do you want to be part of an organization that is working to lift up the community through improving emotional, social and spiritual health and well being for all? Are you interested in developing and strengthening communities experiencing poverty and homelessness through supportive services and advocacy? Are you someone who is looking to make a difference in the world? Then this may be the career opportunity you’ve been waiting for!&nbsp;Our Housing &amp; Tenant Support Worker is an important contributor to our organization, supporting vulnerable adults experiencing poverty and homelessness.&nbsp;Founded in 1913, Evangel Hall Mission (EHM) is a multi-service agency that provides support to people who are experiencing homelessness and poverty. Our Residences offer permanent, independent housing to individuals and families who are experiencing homelessness or at-risk of homelessness.&nbsp;Tenant Support Workers&nbsp;establish positive relationships with a diverse tenant population including people who are at risk of homelessness, fleeing abuse, or are experiencing medical, mental health or addictions issues.&nbsp;We are looking for a Housing &amp; Tenant Support Worker to join our team who cares about the same things. As a team we value non-judgmental acceptance, honouring commitments, transparency, continuous learning, accountability, and collaboration. If this speaks directly to you, then consider joining our team!&nbsp;What you would bring to the role:&nbsp;<ul><li>Successful completion of a community college diploma in social service work, community management, social sciences, or approved equivalent combination of education and experience</li><li>Minimum of one (1) year of recent relevant experience. </li><li>Self motivation</li><li>Excellent oral and written communication skills, including the ability to engage, support and educate clients from various backgrounds, including people who may be experiencing mental health crisis or the impact of navigating addictions. </li><li>Understand and welcome diversity with an inclusive mindset.</li><li>Employ a non-judgmental and positive approach.</li><li>Professionalism, judgment and discretion in dealing with others within a faith based environment.</li><li>Demonstrate personal excellence and honesty, exhibiting the highest standards of commitment and responsibility.</li><li>Ability and skills in the areas of crisis intervention, conflict resolution, compassion, problem-solving and advocacy.</li><li>Flexible team player with ability to collaborate and support others in the achievement of results.</li><li>Planning and organizing skills with a focus on task prioritisation and a detail driven orientation. </li><li>Knowledge of social housing, income support programs, service standards and principles&nbsp;is an asset.</li><li>Knowledge of the Residential Tenancies Act is an asset.</li></ul>How you would know you are a good fit:&nbsp;<ul><li>Your work ethos demonstrates non-judgmental acceptance, honouring commitments, transparency, continuous learning, accountability, and collaboration. </li><li>You demonstrate personal excellence and honesty, exhibiting the highest standards of commitment and responsibility. </li><li>You are someone who listens and understands situations, offering support and creative solutions to support all individuals involved and having considered the impacts of the various options, ensuring they are operationally sound.&nbsp; </li><li>You enjoy collaborating with others to support achievement of positive results</li></ul>What we would offer (a more detailed job description will be provided when invited to interview for the role):&nbsp;<ul><li>You will work 37.5 hours per week, Mondays to Friday.&nbsp; </li><li>You will be based out of 552, Adelaide St W. in Downtown Toronto. </li><li>A competitive annual salary within the range of $42,000 to $47,000. </li><li>An excellent benefits package including: <ul><li>15 paid vacation days,&nbsp; </li><li>10 paid sick days,&nbsp; </li><li>Health and dental benefits and a defined pension plan,</li><li>Professional development support, </li><li>Free parking,</li><li>Early finish on Fridays during summer months.&nbsp;</li></ul></li></ul>EHM is committed to reflecting the community we serve and to creating an inclusive work environment for all. We welcome people of all faiths, ages, races, ethnic origins, abilities, gender identities and sexual orientations into our doors. We encourage applications from people with life experience of poverty, BIPOC, newcomers, members of the 2SLGBTQIA+ community, followers of all faiths, and those with no faith at all.&nbsp;If this opportunity is a good fit for you, then please reach out with your cover letter and resume (combined into a single PDF)&nbsp;to <a href="mailto:hiring@evangelhall.ca" target="_blank">hiring@evangelhall.ca</a> by the end of the day (5:00 pm, eastern time) on October 13, 2025.&nbsp;We thank all those interested in the position, however, only those selected to participate in the process will be contacted.&nbsp;&nbsp;

Evangel Hall Mission

Housing & Tenant Support Worker

Full-Time Unionized RoleFor 50 years Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We operate programs and services, for women and their children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homeless for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact from trauma.Nellie’s operates Community Support and Outreach programs that provides after care support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women living in the community who are homeless or at-risk of becoming homeless.The THX Program provides outreach support to women and gender diverse people who are currently experiencing or who have experience gender-based violence who may also be experiencing mental health and substance use challenges. The THX Program Worker works directly with these individuals and families, providing client-centered case management support. Case management includes providing support with housing, income, mental health, substance use, legal, immigration, employment, education, and referrals to community supports. Support will be provided from a harm reduction and trauma-informed perspective. The THX Program Worker will be responsible for providing crisis intervention, advocacy support, accompanying clients to appointments, collaborating with community agencies and developing safety and transition plans. The THX Program Worker will support individuals and families in the community who can be located anywhere in the City of Toronto.Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non- binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.JOB SUMMARY/DESCRIPTIONCase Management&nbsp;<ul><li>Provide one-on-one case management support, including providing support with housing, income, mental health, substance use, legal, immigration, employment, education and referrals to community supports. </li><li>Work with clients to create and implement safety plans and transitional support plans that are client-centered and based on their individual needs. Transitional support plan should identify the short-term and long-term goals that the individual would like to achieve and the steps they will need to achieve these goals.</li><li>Support clients to apply for subsidized housing and special priority for people experiencing domestic violence or human trafficking.</li><li>Support clients to look for private market housing, and for clients that qualify support them to access rent supplement programs.</li><li>Support clients to coordinate moving, including accessing financial support (Housing Stabilization Fund, Rent Bank) and referrals to the Furniture Bank and Shelter Movers. Provide eviction prevention support including advocating with landlords,&nbsp;accessing legal advice and landlord and tenant board hearings.</li><li>Support clients to apply for income supports, including Ontario Works,&nbsp;Ontario Disability Support Program, El, child tax benefit, CPP and OAS. Support clients to complete taxes by referring to community tax clinic. Clients may need support with budgeting or referrals to programs that assist with managing finances (e.g. voluntary financial trustee) or credit counselling.</li><li>Provide support with mental health and substance use challenges from a harm reduction and trauma informed perspective. As necessary, refer clients to mental health and substance use clinical supports.</li><li>Support clients to access food banks and other programs that assist with food security.</li><li>Support clients to secure legal assistance, prepare for court proceedings and accompany clients to court.</li><li>Support clients with immigration by connecting them to community supports that specialize in immigration and supporting clients to secure legal assistance.</li><li>Support clients to access parenting resources, childcare subsidy, childcare programs and school registration.</li><li>Support and accompany clients to appointments and services when appropriate.</li><li>Attend case management meetings and case conferences with internal and external teams to support client needs; including case management with external project partners to ensure continuum of support, referrals, and action plans for clients.</li><li>Collaborate with community agencies to support client needs.</li></ul>Crisis Intervention<ul><li>Provide crisis intervention and support clients with the development of skills to deal with crisis, de-escalation and grounding.</li><li>Provide overdose prevention, education, and information for sage drug use/safer sex supplies, disposal of used equipment and provide harm reduction supplies and supports to clients.&nbsp;</li></ul>Community Networking and Partnership<ul><li>Attend FOCUS Toronto Situation Table meetings to connect with individuals and families in crisis in the community experiencing domestic violence or human trafficking.</li><li>Provide housing help at community agencies as outreach to connect with women and gender diverse people in the community who have experienced gender-based violence who may be experiencing mental health or substance use challenges.</li><li>Coordinate and collaborate with the THSP and THX teams to implement a targeted outreach strategy to survivors of gender-based violence, sexual exploitation, or individuals at risk who experience mental health and harm reduction needs.</li><li>Actively leverage internal programs and services and work with external organizations to maximize clients' access to resources and to enhance services.</li><li>Research, develop, and facilitate workshops for clients in the community on the following topics: gender-based violence awareness, mental health and wellness, developing coping strategies, life skills, harm reduction, housing and income supports.</li><li>Source and maintain opportunities for collaborative partnership with like-minded organizations, especially in the mental health and harm reduction sector, to address needs of survivors of gender-based violence and/or sexual exploitation.</li><li>Keep current of trends, community resources and developments in the gender-based violence sector, mental health sector, harm&nbsp;reduction sector and housing sector by participating in workshops, conferences, and continued professional development.</li></ul>Other<ul><li>Under the direction of the Housing Supervisor,&nbsp;Community Support &amp; Outreach Program, identify and participate in community committees, networks and initiatives that address systemic issues related to gender-based violence, mental health, harm reduction and housing.</li><li>Participate in development, implementation and review of program work plans and delivery models.</li><li>Maintain documented client files using W.I.S.H. system.</li><li>Submit monthly statistical data, as required.</li><li>On-going updating of the Excel Spreadsheet.</li><li>Create and submit quarterly work plans.</li><li>Other duties as required.</li></ul>Teamwork, Problem Solving, and Decision Making<ul><li>Offer assistance to others whenever possible/appropriate. Supportive of colleagues. </li><li>Accept input and ideas from colleagues in building mutual commitment to team goals.</li><li>Actively support and promote decisions of the team.</li><li>Perform in a manner that is consistent with organization's mission, vision, goals, and values.</li><li>Program and service delivery is professional, ethical, and meets organization's standards within an integrated feminist ARAO, framework.</li><li>Represent Nellie's in a professional way that upholds organization's policies on code on conduct and conflicts of interest.</li><li>Manage conflict effectively.</li><li>Identifies relevant alternatives and evaluates the potential consequences of each before taking action.</li><li>Regularly make suggestions that result in improved work processes.</li><li>Demonstrate a high level of trustworthiness and integrity.</li><li>Receive and participate in annual performance evaluation and regular supervision with direct supervisor.</li></ul>Requirements<ul><li>Completion of a College diploma or a University degree in Social Work/Social Services.</li><li>Be eligible to be registered with the College of Ontario Social Workers and Social Service Workers (OSWSSW), considered an asset.</li><li> 1 to 3 years' experience working in housing and providing client entered care focused on issues of trauma with clients at risk and/or homeless would be an asset.</li><li>1 to 3 years' case management experience working in the community mental health and harm reduction sector considered an asset.</li><li>Experience and training in working from an anti-racism/anti oppression framework, trauma-informed care, 2SLGBTQ+ positive framework and harm reduction framework.</li><li>Knowledge of the impact of systemic oppression on women, Two Spirit, trans and non-binary and gender diverse adults and children,&nbsp;including sexism, racism, poverty, homophobia, transphobia, and dis/ability.</li><li>Demonstrated knowledge, skills, training and experience with providing services to clients with single or polysubstance use, using a harm reduction approach.</li><li>Experience in overdose prevention education and information for safer drug use/safer sex supplies, disposal of used equipment and providing harm reduction supplies would be an asset.</li><li>A certificate in trauma counselling would be an asset.</li><li>Knowledge of immigration and housing systems and a proven ability to advocate effectively.</li><li>Proven experience in the development, delivery and evaluation of workshops and groups.</li><li>Demonstrated understanding of the social determinants of health and knowledge of how to access and refer clients to appropriate community resources and services.</li><li>Solid understanding of the violence and/or sexual exploitation sector, Criminal Injury Compensation Applications, Victim Impact Statements, Child Protection legislation, Legal systems, housing systems and the systemic and political barriers facing individuals escaping violence and sexual exploitation.</li><li>Demonstrated working knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (El), Ontario Disability Support Program (ODSP), Old Age Security (OAS) and Ontario Works (OW).</li><li>Demonstrated knowledge of community resources and supports focused on housing, counselling, mental health, harm reduction, immigration, legal and community resources,&nbsp;including knowledge of applicable legislation.</li><li>Maintain high levels of confidentiality regarding client information.</li><li>Demonstrate commitment to ongoing professional development in order to provide optimal service delivery.</li><li>Strong verbal and written communication skills informed by an integrated anti-racism, anti-oppression feminist approach.</li><li>Knowledge of a second language and/or culture would be an asset.</li><li>Proficiency in Microsoft Office products (Outlook, Excel,&nbsp;Word, Access, PowerPoint etc.) and other computer software (knowledge of WISH database an asset).</li></ul>Hours: 35 hrs/week&nbsp;Salary:&nbsp;$54,135 annually.Nellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.We regret that our shelter location is not physically accessible.Nellie’s is a unionized workplace with the Workers United Canada Council. This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement.&nbsp;

Transitional Housing Expansion (THX) Program Worker 

Full-Time Unionized Position&nbsp;For over&nbsp;50&nbsp;years&nbsp;Nellie’s has&nbsp;been&nbsp;providing shelter&nbsp;and&nbsp;support for&nbsp;marginalized&nbsp;women and&nbsp;their children in the Greater Toronto Area. Nellie’s breaks the cycle of gender-707based oppression through our unwavering commitment to offering a safe refuge for women and their children fleeing violence, poverty, and homelessness. Beyond safe housing, we empower women with advocacy, strength and support-based programming, enabling them to create a new path for life, free from the barriers of violence and oppression.&nbsp;Our core operations involve our 38-bed emergency shelter for women and their children who are homeless or escaping violent situations. In addition to our shelter, Nellie’s operates Community Support and Outreach programs that provides after care support and follow-up services&nbsp;to&nbsp;women&nbsp;and&nbsp;their&nbsp;children after&nbsp;they&nbsp;leave&nbsp;the&nbsp;shelter, as&nbsp;well&nbsp;as&nbsp;transitional&nbsp;housing support&nbsp;for&nbsp;women&nbsp;living in&nbsp;the&nbsp;community&nbsp;who&nbsp;are&nbsp;homeless&nbsp;or&nbsp;at-risk&nbsp;of&nbsp;becoming&nbsp;homeless.The Community Housing Worker provides outreach support to women and gender-diverse individuals who are currently experiencing, or have previously experienced, gender-based violence. Many clients may also be navigating mental health and/or substance use challenges. This role is responsible for completing housing applications for both community members and shelter residents. The Community Housing Worker collaborates closely with Case Management Workers to support clients in securing stable housing and also participates in community drop-in programming as part of their outreach efforts.Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non- binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.Key ResponsibilitiesSupport Women in Securing and Maintaining Housing<ul><li>Research, develop, and maintain an up-to-date list of housing resources tailored to client’s diverse needs.</li><li>Build and sustain relationships within the housing sector to facilitate housing access.</li><li>Provide individualized support to clients in exploring and selecting suitable housing options.</li><li>Complete housing applications for shelter residents and community-based clients.</li><li>Assist with Special Priority Housing applications and the Canada-Ontario Housing Benefit (COHB).</li></ul>Advocacy and Legal Navigation<ul><li>Support clients in accessing referrals related to family, immigration, criminal, and legal services.</li><li>Educate clients about their rights under the Residential Tenancies Act and assist with Landlord and Tenant Board (LTB) processes.</li><li>Advocate on behalf of clients with housing providers, legal aid, and government programs.</li><li>Draft persuasive Special Priority Program letters and coordinate supporting documentation, including police reports.</li><li>Provide accompaniment to legal appointments and court proceedings and coordinate interpreters when necessary.</li><li>Navigate victim services and assist in criminal injuries compensation claims.</li></ul>Safety Planning and Risk Management<ul><li>Conduct risk assessments and develop personalized safety plans with clients.</li><li>Apply trauma-informed approaches in creating and adapting safety and crisis intervention strategies.</li><li>Continuously reassess and update safety plans based on evolving client needs and circumstances.</li></ul>Data Management and Program Reporting<ul><li>Maintain accurate and confidential client records and service documentation in the participant management system.</li><li>Monitor and report program outcomes and contribute to internal reporting and funding proposals.</li><li>Supervise the Transitional Housing Program Support Worker in building a resource library for clients.</li></ul>Community Integration and Transitional Support<ul><li>Develop and update community resource guides to support client transitions.</li><li>Foster community partnerships and facilitate client access to essential services (e.g. ID, income support, food banks).</li><li>Coordinate and provide follow-up support for clients post-discharge from shelter.</li><li>Escort clients to viewings, appointments, and community agencies as needed.</li></ul>Community Education and Drop-In Programming<ul><li>Develop and deliver workshops related to housing access, tenants’ rights, and safety planning.</li><li>Participate in relevant trainings and webinars to stay current on housing issues.</li><li>Facilitate and attend community and shelter-based drop-in programs.</li></ul>Team Collaboration and Case Coordination<ul><li>Participate in case conferences and collaborative case planning with colleagues.</li><li>Liaise with external agencies and professionals involved in client care.</li><li>Contribute to a team culture grounded in collaboration, empathy, and client-centered service delivery.</li></ul>Qualifications<ul><li>Diploma or degree in Social Service Work, Social Work, or a related human services field (SSW designation required or eligible for registration with the OCSWSSW)</li><li>Minimum 2–3 years of experience working with individuals experiencing homelessness, housing insecurity, or related barriers</li><li>Demonstrated understanding of housing systems, including knowledge of Rent-Geared-to-Income (RGI), special priority housing (SPP), supportive housing, and private market housing options</li><li>Experience supporting individuals impacted by gender-based violence, mental health challenges, and/or substance use</li><li>Strong knowledge of trauma-informed, harm reduction, and anti-oppressive frameworks</li><li>Proven ability to navigate complex systems including Ontario Works (OW), Ontario Disability Support Program (ODSP), and community housing portals</li><li>Ability to advocate effectively with landlords, housing providers, and service agencies</li><li>Excellent interpersonal, communication, and crisis intervention skills</li><li>Ability to build and maintain trusting, professional relationships with diverse client populations</li><li>Strong organizational and time management skills; able to manage multiple priorities and meet deadlines</li><li>Proficiency in case documentation, client databases, and Microsoft Office Suite</li><li>A satisfactory Vulnerable Sector Police Record Check is required prior to employment</li></ul>Hours: 35 hrs/week&nbsp;Salary: $54,135 annually&nbsp;Nellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.Nellie’s is a unionized workplace with the Workers United Canada Council. This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement.&nbsp;

Community Housing Program Worker

Location: 136 Spadina Rd Toronto,&nbsp;M5R 2T8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shifts Available: ✅ Full-Time Positions (3 openings) Schedule: Sunday to Thursday&nbsp; 8:00 AM – 4:00 PM | 4:00 PM – 12:00 AM |12:00 AM – 8:00 AM ✅ Part-Time Positions (3 openings) Schedule: Friday &amp; Saturday&nbsp; 8:00 AM – 4:00 PM | 4:00 PM – 12:00 AM |12:00 AM – 8:00 AM Position Type: Unionized, On call -Contract Duration:&nbsp;November 01, 2025 until April 15, 2026 The Warming Centre operates on days that are -5°C or when the City directs them to be open.About the Role: The Warming Centre Intake Worker is an entry-level role at Christie Ossington Neighbourhood Centre (CONC)’s Warming Centre at 136 Spadina Road. Intake Workers provide respectful and compassionate intake, assessment, and support to community members facing barriers such as homelessness, health challenges, substance use, and social isolation. This is a unionized position.Key Responsibilities:<ul><li>Complete intake, orientation, and documentation for new service users.</li><li>Serve meals and assist with meal-time clean-up.</li><li>Set up and tear down cots; distribute blankets, pillows, and toiletries.</li><li>Provide referrals and resources, supporting access to healthcare, rehab, detox, and other services.</li><li>Build supportive relationships with service users and contribute to a peaceful environment.</li><li>Apply harm reduction strategies and conflict resolution approaches.</li><li>Contribute to team meetings, documentation, and agency initiatives.</li></ul>Qualifications:<ul><li>2+ years supporting vulnerable community members in a shelter or similar setting.</li><li>College Diploma or University Degree in a related field, or equivalent experience.</li><li>Knowledge of shelter standards, community resources, and harm reduction practices.</li><li>First Aid and WHMIS required.</li><li>Strong communication, documentation, and relationship-building skills.</li><li>Familiarity with Breaking Barriers orientation is an asset.</li><li>Clear criminal record check required.</li></ul>How to Apply: Please submit your resume and cover letter to <a href="mailto:wc@conc.ca" target="_blank">wc@conc.ca</a> with the subject line “Warming Centre – Intake Worker” by Friday, Oct. 15, 2023, at 5pm. Be sure to indicate which shift you are applying for.Commitment to Equity: We value a diverse workforce and encourage applications from Indigenous peoples, racialized persons, LGBTQ2S+ individuals, persons with disabilities, and others who reflect the diversity of our communities

Christie Ossington Neighbourhood Centre

Warming Centre Intake Worker

Internal/ External Job Posting 

Position: 

Program: 

Function: 

Schedule: 

Start Date:

Salary:

Reports to: 

 Team Leader (1 year contract), Home for Good (H4G) and 
Housing Unit 

 H4G Program 

 To manage the day to day operations of the Home for 
Good and Housing Units Services including staff 
scheduling, supervision and coordination of Support 
Workers/other staff/students/volunteers 

37.5 hours per week, on-call after hours as scheduled. 

 ASAP 

 To be determined

 Director of Residential Services

JOB DESCRIPTION: 

1. To liaise with community stakeholders through engagement with local groups in
the South Etobicoke area.

2. Recruit, train, hire, orient, supervise, coach and debrief Case Managers on a daily
basis.

3. Supervise students and volunteers and staff from in your related dept.
4. To ensure that all deliverables are achieved as required by our funders as per our

program Work Plans.
5. Assist with the completion of funding reports/applications, and research

initiatives as directed.
6. To maintain and submit monthly program statistics.
7. Liaise with funders and government representatives when required.
8. Complete annual staff performances including student placement evaluations;
9. Weekly and monthly tabulation and reporting of statistics internally and

externally (to funders as required) including housed and discharged client
documentation, monthly TGRIP data entry and six month reports;

10. Design and implementation of on-going follow-up services for clients after they
are housed;

11. Advocacy with landlords and other housing providers;
12. Liaison with other housing and supports agencies;


13. Development and Submission of reports, proposals and other government 
requirements as requested; 

14. Distribution of TTC fare and submissions related documentation to clients; 
15. Complete annual staff performances including student placement evaluations; 
16. Development of innovative strategies to assist ‘hard to house’ clients; 
17. Oversee case management and provide supportive counseling; 
18. Ability to resolve and de-escalate crisis situations; 
19. Conflict mediation relevant to housing maintenance 
20. Provide Senior Management Team with regular feedback about the evolution, 

program needs. 
21. Submission of Furniture Bank requests and Rental Supplement request in a 

timely manner; 
22. Daily oversight of staff attendance and DayForce entries; 
23. To maintain the confidentiality of all matters related to Human Resources. 


Administrative: 
 
1. To maintain accurate record keeping i.e. client files, statistical reports. 
2. To assist in training and supervision of students and volunteers as time allows. 
3. Assist Director with programs statistics for reporting to funder 
4. To assist in other duties as required from time to time. 
5. To participate in professional development 
6. Maintain documentation required by the H4G Program 
7. To attend and participate in staff meetings, team meetings and community 

meetings as required. 
 

Core Competencies 

ï· Accountability 

ï· Communication 

ï· Leadership 

ï· Organizational and Environmental Awareness 

ï· Planning and Organizing 

ï· Results Orientation 
 
 
 
ESSENTIAL REQUIREMENTS: 
 

1. Excellent at multi-tasking 
2. Strong conflict resolution and crisis intervention skills 
3. Knowledge about and supportive of harm reduction philosophies and practices 


4. Comprehension of the value of integrating people with lived experience into 
program development and service delivery 

5. Enthusiastic, charismatic and confident community leader who can engage 
diverse stakeholders 

6. Strong meeting facilitation skills 
7. Confident in the provision in staff/peer supervision, coordination, and training 
8. Knowledge of the correctional and criminal justice systems in Ontario. 
9. Knowledge of housing and homelessness 

 
 
QUALIFICATIONS: 
 

1. Minimum of 2 years supervisory/management experience 
2. Minimum of College Diploma or University Degree in social services. 
3. Minimum of 3 years’ experience in social services or a related field. 
4. Experience in program development and program evaluation. 
5. Some knowledge of program and process evaluation and an interest in 

research 
6. Knowledge of community reintegration barriers for formerly incarcerated 

persons, provincial court/correctional processes, housing and homelessness 
in a local context 

7. Demonstrated experience working with a diverse ethno-racial and multi-
lingual client group. 

8. Commitment to the principles of anti-racism, anti-sexism, and to challenge 
other forms of oppression. 

9. Strong verbal and written communication skills, administrative skills, and a 
willingness to work as part of a team. 

10. Recent criminal record check 
11. Expertise in the development of peer programming an asset 


 
The John Howard Society is an equal opportunity employer and a United Way anchor 
agency. Should any accommodation be required, please let us know prior to an 
interview. This position in NOT covered under the union agreement between the John 
Howard Society of Toronto and SEIU Healthcare. Please email your cover letter and 
resume to <a href="mailto:careers@jhst.ca" target="_blank">careers@jhst.ca</a>

16 Housing Jobs in Ontario