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Full-Time Unionized Position&nbsp;For over&nbsp;50&nbsp;years&nbsp;Nellie’s has&nbsp;been&nbsp;providing shelter&nbsp;and&nbsp;support for&nbsp;marginalized&nbsp;women and&nbsp;their children in the Greater Toronto Area. Nellie’s breaks the cycle of gender-707based oppression through our unwavering commitment to offering a safe refuge for women and their children fleeing violence, poverty, and homelessness. Beyond safe housing, we empower women with advocacy, strength and support-based programming, enabling them to create a new path for life, free from the barriers of violence and oppression.&nbsp;Our core operations involve our 38-bed emergency shelter for women and their children who are homeless or escaping violent situations. In addition to our shelter, Nellie’s operates Community Support and Outreach programs that provides after care support and follow-up services&nbsp;to&nbsp;women&nbsp;and&nbsp;their&nbsp;children after&nbsp;they&nbsp;leave&nbsp;the&nbsp;shelter, as&nbsp;well&nbsp;as&nbsp;transitional&nbsp;housing support&nbsp;for&nbsp;women&nbsp;living in&nbsp;the&nbsp;community&nbsp;who&nbsp;are&nbsp;homeless&nbsp;or&nbsp;at-risk&nbsp;of&nbsp;becoming&nbsp;homeless.The Community Housing Worker provides outreach support to women and gender-diverse individuals who are currently experiencing, or have previously experienced, gender-based violence. Many clients may also be navigating mental health and/or substance use challenges. This role is responsible for completing housing applications for both community members and shelter residents. The Community Housing Worker collaborates closely with Case Management Workers to support clients in securing stable housing and also participates in community drop-in programming as part of their outreach efforts.Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non- binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.Key ResponsibilitiesSupport Women in Securing and Maintaining Housing<ul><li>Research, develop, and maintain an up-to-date list of housing resources tailored to client’s diverse needs.</li><li>Build and sustain relationships within the housing sector to facilitate housing access.</li><li>Provide individualized support to clients in exploring and selecting suitable housing options.</li><li>Complete housing applications for shelter residents and community-based clients.</li><li>Assist with Special Priority Housing applications and the Canada-Ontario Housing Benefit (COHB).</li></ul>Advocacy and Legal Navigation<ul><li>Support clients in accessing referrals related to family, immigration, criminal, and legal services.</li><li>Educate clients about their rights under the Residential Tenancies Act and assist with Landlord and Tenant Board (LTB) processes.</li><li>Advocate on behalf of clients with housing providers, legal aid, and government programs.</li><li>Draft persuasive Special Priority Program letters and coordinate supporting documentation, including police reports.</li><li>Provide accompaniment to legal appointments and court proceedings and coordinate interpreters when necessary.</li><li>Navigate victim services and assist in criminal injuries compensation claims.</li></ul>Safety Planning and Risk Management<ul><li>Conduct risk assessments and develop personalized safety plans with clients.</li><li>Apply trauma-informed approaches in creating and adapting safety and crisis intervention strategies.</li><li>Continuously reassess and update safety plans based on evolving client needs and circumstances.</li></ul>Data Management and Program Reporting<ul><li>Maintain accurate and confidential client records and service documentation in the participant management system.</li><li>Monitor and report program outcomes and contribute to internal reporting and funding proposals.</li><li>Supervise the Transitional Housing Program Support Worker in building a resource library for clients.</li></ul>Community Integration and Transitional Support<ul><li>Develop and update community resource guides to support client transitions.</li><li>Foster community partnerships and facilitate client access to essential services (e.g. ID, income support, food banks).</li><li>Coordinate and provide follow-up support for clients post-discharge from shelter.</li><li>Escort clients to viewings, appointments, and community agencies as needed.</li></ul>Community Education and Drop-In Programming<ul><li>Develop and deliver workshops related to housing access, tenants’ rights, and safety planning.</li><li>Participate in relevant trainings and webinars to stay current on housing issues.</li><li>Facilitate and attend community and shelter-based drop-in programs.</li></ul>Team Collaboration and Case Coordination<ul><li>Participate in case conferences and collaborative case planning with colleagues.</li><li>Liaise with external agencies and professionals involved in client care.</li><li>Contribute to a team culture grounded in collaboration, empathy, and client-centered service delivery.</li></ul>Qualifications<ul><li>Diploma or degree in Social Service Work, Social Work, or a related human services field (SSW designation required or eligible for registration with the OCSWSSW)</li><li>Minimum 2–3 years of experience working with individuals experiencing homelessness, housing insecurity, or related barriers</li><li>Demonstrated understanding of housing systems, including knowledge of Rent-Geared-to-Income (RGI), special priority housing (SPP), supportive housing, and private market housing options</li><li>Experience supporting individuals impacted by gender-based violence, mental health challenges, and/or substance use</li><li>Strong knowledge of trauma-informed, harm reduction, and anti-oppressive frameworks</li><li>Proven ability to navigate complex systems including Ontario Works (OW), Ontario Disability Support Program (ODSP), and community housing portals</li><li>Ability to advocate effectively with landlords, housing providers, and service agencies</li><li>Excellent interpersonal, communication, and crisis intervention skills</li><li>Ability to build and maintain trusting, professional relationships with diverse client populations</li><li>Strong organizational and time management skills; able to manage multiple priorities and meet deadlines</li><li>Proficiency in case documentation, client databases, and Microsoft Office Suite</li><li>A satisfactory Vulnerable Sector Police Record Check is required prior to employment</li></ul>Hours: 35 hrs/week&nbsp;Salary: $54,135 annually&nbsp;Nellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.Nellie’s is a unionized workplace with the Workers United Canada Council. This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement.&nbsp;

Nellie's

Community Housing Program Worker

Location: 136 Spadina Rd Toronto, M5R 2T8 Position Type: Unionized, On call -Contract Duration:&nbsp;November 01, 2025 until April 15, 2026 Shifts: 8am–4pm | 4pm–12am | 12am–8am (The Warming Centre will operate on days that are -5°C or colder, or when the City calls for them to be open.)Position OverviewChristie Ossington Neighbourhood Centre (CONC) is seeking Peer Support Workers to join our Warming Centre team. Peer Workers are individuals with lived and/or living experience of substance use, addiction, homelessness, or related health and social conditions who bring this expertise to support others in a compassionate, respectful, and empowering way.As part of the Breaking Barriers – Substance Use and Addiction Peer Support Program, Peer Workers provide safety, support, harm reduction, and advocacy for service users during extreme weather and City-activated warming centre operations.Key Responsibilities<ul><li>Build supportive, non-judgmental relationships with service users</li><li>Collaborate with shelter intake staff, Breaking Barriers team, and other community partners</li><li>Provide referrals and advocacy to help service users access health and social services</li><li>Share harm reduction resources, including naloxone training and safe-use information</li><li>Record distribution of supplies and referrals, and contribute to team knowledge-sharing</li><li>Support centre operations, including set-up/tear-down, cleaning, and sharps collection</li><li>Participate in team meetings, trainings, and professional development</li></ul>What We’re Looking For<ul><li>Lived/living experience with substance use, homelessness, poverty, sex work, or mental health issues</li><li>Knowledge of harm reduction practices and Toronto’s community resources</li><li>Strong communication skills with the ability to engage in difficult conversations respectfully</li><li>Reliability, teamwork, and ability to manage crises calmly</li><li>Commitment to trauma-informed and anti-oppressive practices</li><li>Second language ability is an asset</li></ul>How to ApplyPlease send your resume&nbsp;to <a href="mailto:wc@conc.ca" target="_blank">wc@conc.ca</a> with the subject line: “Warming Centre Peer Worker” by Friday, October 17, 2025 at 5pm.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be sure to include which shift(s) you are applying for.We value a diverse workforce and strongly encourage applications from people with lived experience, including Indigenous, LGBTQ2S+, Trans, racialized, and disabled persons.We thank all applicants for their interest; only those selected for an interview will be contacted.

Christie Ossington Neighbourhood Centre

Warming Centre Peer Support Worker

Location: 136 Spadina Rd Toronto,&nbsp;M5R 2T8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shifts Available: ✅ Full-Time Positions (3 openings) Schedule: Sunday to Thursday&nbsp; 8:00 AM – 4:00 PM | 4:00 PM – 12:00 AM |12:00 AM – 8:00 AM ✅ Part-Time Positions (3 openings) Schedule: Friday &amp; Saturday&nbsp; 8:00 AM – 4:00 PM | 4:00 PM – 12:00 AM |12:00 AM – 8:00 AM Position Type: Unionized, On call -Contract Duration:&nbsp;November 01, 2025 until April 15, 2026 The Warming Centre operates on days that are -5°C or when the City directs them to be open.About the Role: The Warming Centre Intake Worker is an entry-level role at Christie Ossington Neighbourhood Centre (CONC)’s Warming Centre at 136 Spadina Road. Intake Workers provide respectful and compassionate intake, assessment, and support to community members facing barriers such as homelessness, health challenges, substance use, and social isolation. This is a unionized position.Key Responsibilities:<ul><li>Complete intake, orientation, and documentation for new service users.</li><li>Serve meals and assist with meal-time clean-up.</li><li>Set up and tear down cots; distribute blankets, pillows, and toiletries.</li><li>Provide referrals and resources, supporting access to healthcare, rehab, detox, and other services.</li><li>Build supportive relationships with service users and contribute to a peaceful environment.</li><li>Apply harm reduction strategies and conflict resolution approaches.</li><li>Contribute to team meetings, documentation, and agency initiatives.</li></ul>Qualifications:<ul><li>2+ years supporting vulnerable community members in a shelter or similar setting.</li><li>College Diploma or University Degree in a related field, or equivalent experience.</li><li>Knowledge of shelter standards, community resources, and harm reduction practices.</li><li>First Aid and WHMIS required.</li><li>Strong communication, documentation, and relationship-building skills.</li><li>Familiarity with Breaking Barriers orientation is an asset.</li><li>Clear criminal record check required.</li></ul>How to Apply: Please submit your resume and cover letter to <a href="mailto:wc@conc.ca" target="_blank">wc@conc.ca</a> with the subject line “Warming Centre – Intake Worker” by Friday, Oct. 15, 2023, at 5pm. Be sure to indicate which shift you are applying for.Commitment to Equity: We value a diverse workforce and encourage applications from Indigenous peoples, racialized persons, LGBTQ2S+ individuals, persons with disabilities, and others who reflect the diversity of our communities

Warming Centre Intake Worker

Internal/ External Job Posting 

Position: 

Program: 

Function: 

Schedule: 

Start Date:

Salary:

Reports to: 

 Team Leader (1 year contract), Home for Good (H4G) and 
Housing Unit 

 H4G Program 

 To manage the day to day operations of the Home for 
Good and Housing Units Services including staff 
scheduling, supervision and coordination of Support 
Workers/other staff/students/volunteers 

37.5 hours per week, on-call after hours as scheduled. 

 ASAP 

 To be determined

 Director of Residential Services

JOB DESCRIPTION: 

1. To liaise with community stakeholders through engagement with local groups in
the South Etobicoke area.

2. Recruit, train, hire, orient, supervise, coach and debrief Case Managers on a daily
basis.

3. Supervise students and volunteers and staff from in your related dept.
4. To ensure that all deliverables are achieved as required by our funders as per our

program Work Plans.
5. Assist with the completion of funding reports/applications, and research

initiatives as directed.
6. To maintain and submit monthly program statistics.
7. Liaise with funders and government representatives when required.
8. Complete annual staff performances including student placement evaluations;
9. Weekly and monthly tabulation and reporting of statistics internally and

externally (to funders as required) including housed and discharged client
documentation, monthly TGRIP data entry and six month reports;

10. Design and implementation of on-going follow-up services for clients after they
are housed;

11. Advocacy with landlords and other housing providers;
12. Liaison with other housing and supports agencies;


13. Development and Submission of reports, proposals and other government 
requirements as requested; 

14. Distribution of TTC fare and submissions related documentation to clients; 
15. Complete annual staff performances including student placement evaluations; 
16. Development of innovative strategies to assist ‘hard to house’ clients; 
17. Oversee case management and provide supportive counseling; 
18. Ability to resolve and de-escalate crisis situations; 
19. Conflict mediation relevant to housing maintenance 
20. Provide Senior Management Team with regular feedback about the evolution, 

program needs. 
21. Submission of Furniture Bank requests and Rental Supplement request in a 

timely manner; 
22. Daily oversight of staff attendance and DayForce entries; 
23. To maintain the confidentiality of all matters related to Human Resources. 


Administrative: 
 
1. To maintain accurate record keeping i.e. client files, statistical reports. 
2. To assist in training and supervision of students and volunteers as time allows. 
3. Assist Director with programs statistics for reporting to funder 
4. To assist in other duties as required from time to time. 
5. To participate in professional development 
6. Maintain documentation required by the H4G Program 
7. To attend and participate in staff meetings, team meetings and community 

meetings as required. 
 

Core Competencies 

ï· Accountability 

ï· Communication 

ï· Leadership 

ï· Organizational and Environmental Awareness 

ï· Planning and Organizing 

ï· Results Orientation 
 
 
 
ESSENTIAL REQUIREMENTS: 
 

1. Excellent at multi-tasking 
2. Strong conflict resolution and crisis intervention skills 
3. Knowledge about and supportive of harm reduction philosophies and practices 


4. Comprehension of the value of integrating people with lived experience into 
program development and service delivery 

5. Enthusiastic, charismatic and confident community leader who can engage 
diverse stakeholders 

6. Strong meeting facilitation skills 
7. Confident in the provision in staff/peer supervision, coordination, and training 
8. Knowledge of the correctional and criminal justice systems in Ontario. 
9. Knowledge of housing and homelessness 

 
 
QUALIFICATIONS: 
 

1. Minimum of 2 years supervisory/management experience 
2. Minimum of College Diploma or University Degree in social services. 
3. Minimum of 3 years’ experience in social services or a related field. 
4. Experience in program development and program evaluation. 
5. Some knowledge of program and process evaluation and an interest in 

research 
6. Knowledge of community reintegration barriers for formerly incarcerated 

persons, provincial court/correctional processes, housing and homelessness 
in a local context 

7. Demonstrated experience working with a diverse ethno-racial and multi-
lingual client group. 

8. Commitment to the principles of anti-racism, anti-sexism, and to challenge 
other forms of oppression. 

9. Strong verbal and written communication skills, administrative skills, and a 
willingness to work as part of a team. 

10. Recent criminal record check 
11. Expertise in the development of peer programming an asset 


 
The John Howard Society is an equal opportunity employer and a United Way anchor 
agency. Should any accommodation be required, please let us know prior to an 
interview. This position in NOT covered under the union agreement between the John 
Howard Society of Toronto and SEIU Healthcare. Please email your cover letter and 
resume to <a href="mailto:careers@jhst.ca" target="_blank">careers@jhst.ca</a>

John Howard Society of Toronto

Team Leader , Home for Good (H4G) and Housing Unit

About Sojourn HouseSojourn House provides Emergency Shelter and Transitional Housing services to newly arrived refugees coming from all parts of the world. We provide a safe place and an inclusive environment to people who have had the refugee experience. We are dedicated to providing the best possible settlement services and programs that help residents transition and integrate into the community. &nbsp;With decades of experience and being one of the first refugee housing facilities in Toronto, we take pride in being a leading organization in refugee care.About the RoleReporting to the Family Shelter Manager at the 165 Grange Avenue shelter, the Child and Family Settlement Counsellor is responsible for the provision of settlement and housing case management focused services to refugee families and couples, from an integrated anti-racism, access and equity framework in the emergency Family Shelter program of Sojourn House. This is a full-time unionized position that works in the emergency Family Shelter program of Sojourn House&nbsp;The position ensures highly effective and efficient interventions and case management of the issues of resident refugee claimant children and their parent/s and couples in compliance with all legislative requirements, including but not limited to the Refugee Protection and Child and Family Services Act.&nbsp; &nbsp;The Child and Family Settlement Counsellor ensures coordinated case management with the various programs in the internal and external community of Sojourn House.&nbsp;In support of its commitment to a healthy, safe, workplace and community it is recommended all staff have up-to-date vaccinations for COVID-19 with a vaccine approved for use in Canada. &nbsp; What you'll do&nbsp;1.Plan the Program&nbsp;<ul><li>Develop a work plan to meet the goals of the program including but not limited to enhanced case management leading to access to permanent housing and facilitating the clients’ transition from shelter to housing </li><li>Contribute to program planning by identifying gaps in services and communicating them to Senior Management for the development of new program initiatives </li><li>Participate in direct service networks and coalitions to promote and advance the organization, its program and services and the issues of refugee children, youth and their families&nbsp; </li><li>Identify, develop and participate in partnerships related to children and families programming and services&nbsp;</li></ul>&nbsp;2. Implement the Program&nbsp;<ul><li>Comply with all agency policies, complete intakes and assessment of refugee families, develop and implement case plans including exit surveys. </li><li>Provide individual and family counselling on age-specific settlement issues , make referrals to community supports and services like school, Day Care, registrations, liaise and advocate for refugee families with support and accompaniment as required. </li><li>Plan and implement group programs for children, youth, and parents such as Life Skills, educational and recreational activities, design and run parenting support groups, and conduct outreach through school visits and parent-child meetings to support integration. </li><li>Refer families to the Housing Counsellor to initiate housing searches and coordinate with staff to assist residents in making a supportive move into the community.&nbsp;</li></ul>&nbsp;3. Administer the Program&nbsp;&nbsp;<ul><li>Maintain client files, complete all case management forms, and ensure documentation meets legal standards with updated notes, following organizational confidentiality and anonymity policies. </li><li>Maintain accurate records for program expenses in accordance with organizational financial policies, including petty cash, program expenses, and tokens. </li><li>Maintain service statistics and complete report writing as required.&nbsp;</li></ul>&nbsp;4.Control the Program&nbsp;<ul><li>Complete case file notes and reports in a timely manner, ensuring they are current and up to date. </li><li>Communicate any risks in program activities as well as any&nbsp; complaints&nbsp; to your manager in line with Sojourn House’s Risk and Complaint handling procedures. Complaints involving the Human Rights Code must also be reported to the Manager, People Services.&nbsp;</li></ul>&nbsp;5.Community Relations/Advocacy/Education and Outreach&nbsp;&nbsp;<ul><li>Establish positive working relationships and collaborative partnerships with community groups and other organizations to help achieve the goals of the program and organization </li><li>Represent the organization at community activities, networks, and coalitions on refugee settlement issues to enhance its profile.&nbsp;</li></ul>&nbsp;6.Social Justice and Anti-Racism, Access and Equity&nbsp;&nbsp;<ul><li>Keep abreast with social justice issues especially as they affect refugees children, youth and their parent/s, and ensure the advancement of their issues from an anti-racism, access and equity framework both in the internal and external community of the organization&nbsp;</li></ul>&nbsp;7. General&nbsp;<ul><li>Comply with all agency policies, procedures, the Code of Conduct, and ethics at all times, including when representing the agency with external stakeholders. </li><li>Work collaboratively with shelter and transitional housing staff, attend required meetings and training sessions, meet with funders as needed, and assist with other duties as required.&nbsp;</li></ul>What You’ll Need<ul><li>Minimum 2-year Community College Diploma in Social Service Worker or Community Service Worker; or a combination of post-secondary education in a similar field, and work-related experience </li><li>3 years minimum experience in non-profits delivering social or settlement services - experience in shelter/residential-care environments are assets </li><li>Current Standard First Aid/CPR certificate required </li><li>Relevant training in trauma informed, conflict resolution, crisis intervention and de-escalation required </li><li>Knowledge of client groups i.e. refugee children, youth and separated youth and refugee families requiring high maintenance and support </li><li>Knowledge of stages of child development and issues of separated youth </li><li>Knowledge of Child and Family Services Legislation </li><li>Applied knowledge of Individual, group and crisis counseling skills, including couple and family counselling </li><li>Knowledge of refugee and settlement issues </li><li>Knowledge of social work practices and ethics&nbsp;</li></ul>Working conditions<ul><li>Usually works in an office environment, but the mission of the organization may sometimes take the Child and Family Settlement Counselor to non-standard workplaces.&nbsp; </li><li>Work a standard workweek of 37.5 hours; with flexible hours to facilitate programming and client availability. May from time to time work additional hours to accommodate client needs, meetings and representing the agency at public events.&nbsp;</li></ul>Sojourn House thanks all applicants but will contact only qualified candidates selected for interviews.&nbsp; In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted throughout the hiring process.&nbsp; Interview candidates are required to provide their accommodation needs at least three business days before the assessment date.&nbsp; Sojourn House is committed to employment equity and encourages applicants from all equity seeking groups.

Sojourn House

Child and Family Settlement Counsellor

*This position will begin as a volunteer role, with the potential to transition into a paid contract position Architectural Technologist / Architect (Certified in Canada)LandSeed is seeking a talented, detail-oriented, and certified Architect (or Architectural Technologist) with proven experience in residential and community planning projects. The ideal candidate will bring a strong blend of technical expertise and design creativity, with the ability to deliver concept planning, detailed renderings, and visualization designs for homes and villages.We are looking for a professional who is not only technically skilled but also passionate about creating functional, aesthetically compelling, and sustainable designs.<h3>Duties &amp; Responsibilities</h3>Develop concept drawings for residential housing and small-scale master planning.Prepare technical assemblies and structural components in compliance with Part 9 of the Canadian Building Code.Produce high-quality 3D renderings, visualizations, and fly-through animations.Review and interpret existing drawings for modifications and improvements.Create detailed component drawings for specific technical aspects of residential design.Collaborate on ideas, costs, and project timelines with clients and team members.Prepare sketches, models, drawings, specifications, and technical documents.Draft plans using CAD or BIM software (AutoCAD, Revit, SketchUp, etc.).Contribute to bidding documents and assist in contract discussions.<h3>Skills &amp; Qualifications</h3>Certified Architect in Canada (or Architectural Technologist with equivalent certification).Minimum 2 years of postgraduate professional experience.Degree or diploma in Architecture, Architectural Technology, or related field.Proficiency in AutoCAD, Revit, SketchUp, and rendering software.Strong technical drafting, rendering, and visualization skills.Excellent time management, organization, and teamwork abilities.Ability to collaborate effectively in a remote, fast-paced environment.Strong design sense, communication skills, and analytical thinking.Solid understanding of architectural concepts, materials, lighting, and construction methods.

Landseed

Architectural Technologist

About Sojourn HouseSojourn House provides Emergency Shelter and Transitional Housing services to newly arrived refugees coming from all parts of the world. We provide a safe place and an inclusive environment to people who have had the refugee experience. We are dedicated to providing the best possible settlement services and programs that help residents transition and integrate into the community. &nbsp;With decades of experience and being one of the first refugee housing facilities in Toronto, we take pride in being a leading organization in refugee care.In support of its commitment to a healthy, safe, workplace and community it is recommended all staff have up-to-date vaccinations for COVID-19 with a vaccine approved for use in Canada.About the RoleAs the Outreach Social Worker, you provide outreach, and follow-up supports from a Housing First and trauma-informed framework. You ensure the successful transition and integration of refugees from the Shelter Program into the community, delivering services through an integrated anti-racism, access and equity framework.You deliver trauma-related services to exited clients and ensure coordinated case management with internal and external service providers. Your work includes supporting clients with legal, health, education, employment, income, and social needs.You assist clients facing challenges in their settlement process and use trained interpreters to ensure accessible services. Under Management direction, you also represent the organization in settlement networks and engage in community outreach and development in line with the agency’s code of conduct and ethics.What you'll do 1.Plan the program:Develop a work plan for counselling and outreach to exited clients. Identify service gaps through exit surveys and report findings to the Shelter Manager. Maintain a list of community resources and coordinate monthly Shelter information sessions&nbsp;2.Implement the Program:a ) Crisis Intervention and Counselling<ul><li>Provide crisis intervention and counselling supports complex issues such as mental health, addictions, trauma, gender violence, HIV/AIDS, and facilitate trauma assessments and treatment plans as required.</li><li>Case Management</li><li>Conduct intakes, make assessments, develop and monitor case plans; schedule appointments for exited clients; facilitate external case coordination; and conduct community mapping and escort clients to local resources</li><li>Moves</li><li>Ensure moves comply with policy, provide exiting residents with an individualized exit package of community resources, and complete change of address forms for services such as Legal Aid, IRCC, OW, and ODSP.</li></ul>b ) Home Visits<ul><li>Conduct in-person meetings with exited clients to provide support, mediate crises, apply conflict resolution in housing-related issues, and advocate for income security and housing benefits, documenting all visits appropriately.</li></ul>c ) Health/Mental Health<ul><li>Maintain up-to-date resource lists of health centers, clinics, hospitals, and refugee-supportive professionals and organizations from various ethno-racial communities.</li></ul>d )Legal<ul><li>Assist exited clients with documents such as work permits, health cards, SIN, PR and citizenship applications; support legal processes after failed hearings in consultation with Settlement Counsellors; and coordinate annual Income Tax clinics.</li></ul>3. Administers the program<ul><li>Maintain confidential client files, appointment logs, and accurate case documentation; ensure timely funder reports, service statistics, program expense records, and updated community service contacts</li></ul>4. Control the Program<ul><li>Complete funder reports on time, communicate program risks to management, and report unresolved client complaints to the Shelter Manager.</li></ul>5. Community Relations, Housing Program and Outreach<ul><li>Build partnerships with community groups and landlords; participate in research, public speaking, and community events on settlement issues; liaise with services to support housing; and represent the organization in networks and coalitions.</li></ul>6. Social Justice and Anti Racism, Access and Equity<ul><li>Keep abreast with social justice issues especially as they affect refugees to ensure the advancement of their issues from an anti-racism, access and equity framework both in the internal and external community of the organization.</li></ul>7.General<ul><li>Comply with agency policies, Code of Conduct, and health and safety; collaborate with Shelter teams; attend meetings and training; mentor students and volunteers; and assist with other duties as required</li></ul>Education<ul><li>Minimum Bachelor of Social Work</li><li>Proof of current Social Work registration in Ontario College of Social Workers and Social Service Workers (OCSWSSW)</li><li>Proof of relevant certificate training from a recognized institution around trauma counseling, addictions, and mental health related to refugees.</li></ul>Knowledge, Skills and Competencies<ul><li>Knowledge of exited client groups, including families, adults, and separated youth, and population-specific supports</li><li>Working knowledge of IRPA, Mental Health Act, TPA, Ontario Works, ODSP, and housing benefit procedures.</li><li>Knowledge of housing related issues including Landlord-Tenant legislation and legal processes.</li><li>Knowledge of refugee law, refugee determination process, settlement, and related population issues such as torture, sexual assault, violence against women, homophobia, war crisis</li><li>Competency in therapeutic methods and knowledge of case coordination and case management application.</li><li>Knowledge and ability to apply an integrated anti-oppression framework to community development and systemic legal advocacy</li><li>Knowledge of community networks and resources for refugees</li><li>Strong issue management and conflict resolution skills.</li><li>Demonstrated ability to understand and uphold ethical behavior that is consistent with organizational values and work ethics.</li><li>Proven ability to build and maintain positive working relationships with internal teams and external partners.</li><li>Skilled in anticipating, understanding, and responding to client needs through effective case management</li></ul>Experience<ul><li>Three to five years of progressive experience as a social worker in a diverse client environment</li><li>Experience in Housing Help an asset.</li></ul>Working Conditions:<ul><li>This role is primarily office-based, with about 30% of time spent in the community providing support to exited clients in their community.</li></ul>OtherHours:&nbsp; 37.5 hours/week Monday to FridayHours:&nbsp; &nbsp;10:30am – 6pmThis posting expires on &nbsp;September 25th 2025. Applications will be reviewed on a rolling basis. &nbsp;Only candidates selected for an interview will be contacted. Please submit a cover letter with resume. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted throughout the hiring process.&nbsp; Interview candidates are required to provide their accommodation needs at least three business days before the assessment date.&nbsp; Sojourn House is committed to employment equity and encourages applicants from all equity seeking groups.

Outreach Social Worker

Ottawa Salus Corporation

Housing Coordinator / Cordonnateur de Logement

Summary:PARC is a leading housing provider in West Toronto’s Parkdale community, providing good quality, safe, and affordable homes for adults experiencing serious mental illness and/or problematic substance use. At times, we are the housing of last resort. The successful candidate will have the ability to nurture strong and trusting relationships and help Member tenants to search for, and successfully secure, appropriate and affordable housing, build essential life skills, maintain long-term successful tenancy, and achieve an improved quality of life on their terms. When you join us as a Housing Access Worker you will be working with a passionate social service organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits including a defined benefit pension plan.&nbsp;ABOUT PARKDALE ACTIVITY RECREATION CENTRE (PARC)Since 1980, PARC’s mission has been to create “a community where people rebuild their lives”. Our dedicated team works collaboratively with over 30 other agencies across the Greater Toronto Area to effectively support Members on individual issues of poverty, mental health, problematic substance use, homelessness, and food security. At PARC, Members access services and develop relationships with our employees, and one another, through five main areas of operation: Drop-In Centre, Peer Support Program, Outreach Program, Supportive Housing and Community Engagement.OPPORTUNITYReporting to the Manager, Member Programming and Services, the Housing Access Worker offers one-on-one support to adults who are living with serious mental health and/or substance use challenges as they seek to identify and secure, appropriate and affordable housing. The incumbent in this role will promote independence, well-being, and quality of life by providing support through the fulsome process of housing acquisition.&nbsp; Specifically, The Housing Access Worker is responsible for completion of fulsome needs assessments, ensuring Member Tenants are able to secure all necessary pre-tenancy documentation, facilitation of extensive housing searches including navigation of relevant application processes, and ensuring all steps are completed successfully to secure housing and to facilitate long-term tenancy. The successful candidate will utilize their exceptional communication skills, creativity, and client-centered approach to build trusting connections that enable clients to stabilize, achieve goals and improve their quality of life.RESPONSIBILITIES<ul><li>Provides responsive and person-centered services, inclusive of crisis counselling and emotional support, that meet the unique needs and/or complex challenges of each prospective of service users and members.</li><li>Implements housing preparation plans with clients (i.e., ID, taxes, income supports, etc.).</li><li>Engages in individualized housing searches for appropriate and affordable housing with the Member Tenant and assist with the completion of applications as necessary.</li><li>Helps Member Tenants navigate The&nbsp;Access Point, MyAccesstoHousingTO portal and the new Choice-Based process for RGI housing by supporting applicants with registering, completing applications, updating, and maintaining applications (including annual reviews, building selections and updates to family size).</li><li>Supports Member Tenant applications for other housing financial supports (i.e., Rent Bank, energy fund etc.).</li><li>Escorts Member Tenants to housing appointments and advocate on their behalf as needed.</li><li>Provides one-to-one assistance to Member tenants in negotiating and finalizing housing leases</li><li>Arranges steps for Member tenants moving into secured housing (i.e., income verification, contact with property management, financial arrangement regarding rent, trusteeship etc.).</li><li>Educates tenants on their responsibilities and rights.</li><li>Develops strong, trusting, professional relationships that help Member tenants to build solid networks of formal and informal supports.</li><li>Develops comprehensive, individualized care plans in collaboration with Member tenants, and any identified formal/informal support persons that reflect the stated goals and needs of the Member tenant.</li><li>Supports activities geared toward establishing and maintaining an independent, healthy lifestyle with an emphasis on primary health care, mental health and wellness, community engagement, capacity-building, conflict resolution, crisis management and life skills.</li><li>Facilitates referrals, in consultation with the Member tenant, to other service providers and supports as appropriate.</li><li>Provides proactive support to Member tenants, once housed, including home visits, assistance with activities of daily living (ADLs) and coordination of case conferences.</li><li>Develops partnerships and collaborates with other providers from across the mental health and other service systems (i.e., primary health, supportive housing providers, criminal justice, hospitals, developmental services, substance use etc.,) to support successful tenancy.</li><li>Maintains accurate and timely documentation and statistical reporting in TREAT in alignment with organizational policy.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS<ul><li>A relevant undergraduate education in a professional discipline pertinent to the role function and/or an equivalent combination of education and relevant progressive experience, with a minimum of 2 years relevant progressive experience in direct service delivery to adults with serious mental illness/problematic substance use or in supportive housing settings.</li><li>Highly developed interpersonal skills honed through experience in conflict resolution, crisis intervention/prevention, counselling, harm reduction, coaching and the ability to maintain appropriate professional boundaries.</li><li>Ability to effectively communicate both written and orally with internal and external stakeholders</li><li>Sound judgement and ability to handle matters of a confidential, political and/or sensitive nature with discretion and tact.</li><li>Strong understanding of and commitment to working within community development, anti-oppression, and anti-racist frameworks, including current issues and trends and the role that community-based organizations contribute to local neighbourhoods.</li><li>Sound knowledge of applicable legislation and leading practices (Housing First, Landlord and Tenant Act, Residential tenancies Act, Housing Services Act, Municipal License and Standards (MLS), Mental Health Act, PHIPA, and Human Rights Code etc.)</li><li>Working knowledge of leading practices related to mental health, problematic substance use, harm reduction, trauma-informed care and building therapeutic relationships.</li><li>Good time management skills and the ability to prioritize workload as needed</li><li>Familiar with professional standards of case notation, documentation, and assessment</li></ul>WHY YOU SHOULD JOIN USWe are an organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits, including a defined benefit pension plan.We have a generous total compensation and benefits package, which includes:<ul><li>15 days paid vacation</li><li>18 days paid sick leave</li><li>Pension Plan membership</li><li>Employer paid health insurance (includes access to psychotherapy supports)</li></ul>PARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from First Nations communities, people of all races, colours, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.We thank all applicants for their interest and advise that only those selected for an interview will be contacted. Interviews will be conducted on a rolling basis until the position is filled.If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

Parkdale Activity Recreation Centre

Parkdale Activity - Recreation Centre

Housing Access Worker

POSITION SUMMARYThe caseworker is responsible for the intake process and integrating guest/tenants into available programs; they will engage with guest/ tenants to provide individualized, client-centered support with a range of services and referrals including mental and physical health, housing, education and employment services, legal and financial support, crisis management, and harm reduction; work with guests/tenants on individual goal setting and coordinate with the other departments to facilitate transition between programsRESPONSIBILITES<ul><li>Lead intake screening, interviews, and complete intake reports;</li><li>Advocate for the guest/tenants and assist them in overcoming systemic barriers that may preclude them obtaining support;</li><li>Consult with relevant stakeholder for case planning;</li><li>Maintain and model appropriate professional boundaries;</li><li>Develop and implement programming and projects to support guest/tenants;</li><li>Build and maintain relationships with community partners;</li><li>Provide support for offsite appointments as applicable;</li><li>Participate in departmental planning activities;</li><li>Responsible for reporting any serious occurrences including but not limited to injury, illness, or incidents of aggression;</li><li>Oversee and assist with the planning and implementation of program enhancements;</li><li>Compile caseload statistics and prepare program and guest/tenant reports;</li><li>Provide guidance and oversight of volunteers and placement students;</li><li>Maintain knowledge of external regulatory bodies governing the organization;</li><li>Maintain current credentials as required for employment;</li><li>Responsible for keeping accurate records and documentation;</li><li>Other duties as assigned.</li></ul>EDUCATION<ul><li>Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;</li><li>Completion of the following certificates considered an asset: First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;</li><li>Joint health and Safety certification considered an asset.</li></ul>EXPERIENCE<ul><li>Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.</li><li>Experience facilitating and building partnerships with external agencies;</li><li>Experience with facilitating workshops and leading training.</li><li>Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset;</li><li>Experience working with individuals in a Harm Reduction setting;</li><li>Demonstrated reliability and availability to attend scheduled shifts.</li></ul>SKILLS<ul><li>Understanding of anti-oppressive practice;</li><li>Excellent oral, written and interpersonal communication skills</li><li>Excellent organizational and time management skills</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)</li><li>Strong understanding of a harm reduction philosophy;</li><li>Ability to de-escalate conflicts.</li></ul>Please include the position number in your application, specifying the specific location and shift.No. of Positions: 03SHIFT &amp; SCHEDULEPosition 1Days: &nbsp;Tuesday to Saturday Shift: &nbsp; 7:00 am - 3:00 pm Location: 629 Adelaide, TorontoPosition 2Days: &nbsp;Sunday to Thursday Shift: &nbsp; 11:00 am - 7:00 pm Location: 69 Fraser Ave, TorontoPosition 3Days: &nbsp;Sunday to Thursday Shift: &nbsp; 11:00 am - 7:00 pm Location: 25 Augusta, Toronto

27 Housing Jobs in Canada