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Position Summary:The&nbsp;Intensive Housing Case Manager&nbsp;is responsible for fulfillment of the Intensive case management and housing responsibilities of the&nbsp;Intensive Housing Case Management Services Program&nbsp;within Peel Region. The program uses a collaborative approach across community, health and social service sectors in the development and implementation of individual plans of care that promote improved wellbeing for clients who are homeless or at risk of homelessness. Clients are most often seen in a home or community setting.Job AccountabilitiesSupervision and Case Management<ul><li>Supervision of a caseload of individuals experiencing health challenges and homelessness</li><li>Conduct weekly face-to face visits and maintain ongoing phone and email</li><li>ICMs are to conduct meetings with clients once a week and visit rental units at least once a month.</li><li>Meet with clients in home or community</li><li>Aim to work with each client for a 6-month period (extensions may be granted for 2 additional 6-month periods if the client is actively participating in a case plan and requires frequent and intensive level case management). If a client no longer requires intensive case management, they are to be referred to other supports and services in the</li><li>Help clients achieve an optimum quality of life through developing case plans, enhancing life skills, addressing physical and mental health needs, engaging in meaningful activities, and building social and community</li><li>Conduct testing and/or assessments of participants to clarify need</li><li>Work with team in a wraparound model to implement plan of care utilizing appropriate strategies and interventions</li><li>Assess client need and make effective referrals</li><li>Supporting individual’s involvement in decision-making processes</li><li>Providing emotional and practical support</li><li>Creating, and supporting, community development initiatives with tenants</li><li>Facilitating life-skills development</li><li>Intervening in, and de-escalating, crises and conflicts</li><li>Providing referral to, and collaborating with, appropriate health and community social services</li><li>Participating in evaluation, planning, group meetings and supervision</li><li>Actively recruit and work with local landlords and property owners to facilitate successful housing solutions</li><li>Assisting individuals to achieve successful tenancy outcomes</li><li>Act as the first point of contact for landlords as required, providing information, education, and support regarding housing issues to maintain successful</li><li>Support landlords by troubleshooting and problem-solving issues related to tenancies and provide conflict resolution in partnership with client to avert potential eviction</li><li>Establish and maintain positive relationships with service providers and landlords; regular contact, responding quickly to concerns, assisting/facilitating problem solving</li></ul>Documentation/Administrative<ul><li>Ensure case management practices, as outlined in Minimum Standards, are adhered to including all documentation to be complete and properly recorded</li><li>Maintain client file in a timely and efficient manner; assessments, notes, reports, statistical information .</li><li>Provide data and reporting to ROP as</li><li>Compile and provide biweekly and monthly statistical data</li><li>Maintain a solid working relationship with all existing partnerships</li><li>Participate in appropriate community committees as a representative of the agency</li><li>Maintain proper record keeping for any expenses incurred on behalf of clients</li></ul>&nbsp;Working Conditions and Environment<ul><li>Maintain workplace confidentiality and work within the policies and procedures as outlined, while respecting the mission, vision and principles of the agency</li><li>Conduct self with integrity and respect as it applies to the role as an employee representative of the agency</li><li>Work in a spirit of congeniality with all staff</li><li>Maintain a current understanding of resources/services available in the community which could be of assistance to the clients</li><li>Ability to comply with deadlines as directed by management</li><li>Demonstrate effective time management and an ability to refocus after interruptions from co- workers, clients and management</li><li>Participate in team meetings and other committees as needed</li><li>Participate in relevant training opportunities in order to keep skills and outlook current/effective</li><li>Provide supervision to student placements and/or volunteers as requested by manager</li><li>Represent the agency at community events, public speaking engagements, etc. at the direction of management</li><li>Travel required in the Region of Peel and occasionally to Toronto and surrounding areas</li><li>Meet with clients in the community and/or their place of residence</li><li>Direct work with the collaboration agency representatives, community partners, landlords and others</li></ul>Qualifications<ul><li>Completion of post-secondary education in a related field</li><li>A minimum of 2 years case management experience is preferred</li><li>Excellent communication skills both oral and written and computer literacy</li><li>Reliable Judgment and maintenance of boundaries is required when dealing with clients and other service providers</li><li>A valid license with access to own vehicle required as this position will routinely meet with clients in a community setting</li><li>Knowledge of and proficiency in current approaches for adult mental health and addictions, and client centered principles</li><li>Experience working with individuals with addictions issues, rent supplement subsidies, and private sector</li><li>Demonstrated conflict resolution and crisis prevention/intervention skills an asset</li></ul>

John Howard Society Peel-Halton-Dufferin

Intensive Housing Case Manager

INTERNAL/EXTERNAL JOB POSTING&nbsp;REPORTS TO: SHELTER MANAGER&nbsp;DEPARTMENT: SHELTER PROGRAMHOUSING SOCIAL WORKER (MATERNITY LEAVE – 18 MONTH CONTRACT)As the Housing Social Worker, you provide housing supports for high need shelter clients and high need adults referred by the Settlement Social Worker, using a Housing First and trauma-informed approach to support their housing needs.You ensure services are delivered from an integrated anti-racism, access, and equity framework, while providing coordinated case management and trauma-informed assessments for youth in the Shelter and Skills for Life programs and integrating the use of trained Interpreters to support all service participants in the provision of programs and services.You represent the organization in authorized housing networks for clients and shall participate in outreach and community development activities in a manner that is in compliance with the Code of Conduct and ethics of the organizationKey Responsibilities include&nbsp;1. Plan the program:• Develop a work plan to provide counseling and housing support to all clients in the Shelter Program, and contribute to program planning by identifying gaps in services and communicating them to the Shelter Manager for the development of new program initiatives• Participate in direct service networks, coalitions, and partnerships with organizations to promote the program and ensure clients receive stable housing supports while in the shelter and upon discharge into the community.2. Implement the Program:Crisis intervention and Supportive Counselling• Provide crisis intervention and counselling supports related to mental health, addictions, and other complex issues, while developing and implementing individual goals for housing stabilization and offering counselling including brief counselling and solution-focused interventions.• Facilitate trauma assessments, develop treatment plans as needed, and deliver orientation workshops on housing options and related legislation such as Ontario Works, ODSP, the Tenant Protection Act, and housing benefit programs.Housing Support &amp; Coordinated Case Management• Complete housing intake and assessments to identify housing needs, and provide information-based counselling on housing options, financial/budgeting issues, and barriers to housing.• Assist shelter clients to access and secure permanent or supportive housing by liaising with landlords, meeting clients at scheduled appointments, and escorting them for housing searches and viewings as needed.• Complete applications for income support and housing benefit programs.• Provide coordinated case management with internal and external stakeholders, including liaison, referrals, and advocacy to ensure continued support and housing stabilization.• Facilitate access to community resources, including escorting clients to the Furniture Bank and providing community mapping in collaboration with the Outreach Social Worker3. Administers the program&nbsp;• Maintain client files, case notes, and documentation in compliance with organizational policy, legal standards, and confidentiality requirements.• Maintain a daily log and appointment calendar for clients and housing networking meetings.• Ensure accurate reports, service statistics, and timely submissions to meet organizational and funder requirements, including compiling data from the Outreach Social Worker and Housing Counsellor for quarterly reports.• Maintain accurate records for tokens and program expenses in accordance with organizational financial policies.• Maintain an up-to-date registry of housing options and current client resources, including TTC maps, alternative housing resources, and online housing information/apps.4. Control the Program• Complete reports on time as required by the funder and communicate any program activity risks or unresolved complaints to the Shelter Manager for follow-up and investigation.5. Community Relations, Advocacy and Public Education• Establish positive working relationships and collaborative partnerships with community groups, landlords, hospitals, community health and social work networks, and other organizations to support the organization’s housing goals.• Represent the organization through participation in research networks, public speaking engagements, and community coalitions to educate the community on refugee housing issues and enhance the organization’s profile.6. Social Justice and Anti Racism, Access and Equity• Keep abreast with social justice issues especially as they affect refugees to ensure the advancement of their issues from an anti-racism, access and equity framework both in the internal and external community of the organization.7. 7.General• Comply with agency policies, Code of Conduct, and health and safety; collaborate with Shelter teams; attend meetings and training; mentor students and volunteers; and assist with other duties as requiredEducation• Minimum Bachelor of Social Work• Proof of current Social Work registration in Ontario College of Social Workers and Social Service Workers (OCSWSSW)• Proof of relevant certificate training from a recognized institution around trauma counseling, addictions, mental health related to refugees.Knowledge, Skills and Competencies• Knowledge of client groups – adults, youth and separated youth requiring high need supports• Working knowledge of IRPA, Mental Health Act, TPA, Ontario Works and related procedures• Knowledge of refugee law, the refugee determination process, and settlement-related population issues such as torture, sexual assault (in childhood and adulthood), violence against women and children, homophobia and transphobia, terminal illnesses including HIV/AIDS, issues affecting separated youth, and identity politics.• Knowledge of housing issues including Landlord-Tenant legislation and legal processes.• Competency in therapeutic methods and knowledge of case coordination and case management application.• Knowledge and ability to apply an integrated anti-oppression framework to community development and systemic legal advocacy• Issue management and conflict resolution.• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.• Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations through effective case managementExperience• Three to five years of progressive experience as a social worker in a diverse client environment• Experience in Housing Help an asset.Working Conditions:• Usually works in an office environment, but the mission of the organization may sometimes take the Housing Social Worker to non-standard workplaces.Other&nbsp;Rate: $31.97/hour (2025 rate)&nbsp;Hours: 37.5 hours, Monday to Friday, 9:30am to 5pm but may occasionally be required to work flexible hours such as late evenings or weekends to accommodate various client activities.

Sojourn House

Housing Social Worker(Maternity Leave -18 Month Contract)

DRUMLIN CO-OPERATIVE HOMESPosition:&nbsp;Housing Co-op ManagerLocation:&nbsp;Brantford, OntarioDeadline:&nbsp;December 22, 2025ABOUT US…&nbsp;Established in 1989 in the city of Brantford, Ontario Drumlin Co-operative Homes Inc. is a 91 unit townhouse style housing co-operative providing a safe and respectful living experience for families. We are a Federal ILM housing co-op and operate as a non-profit organization. We are a member co-op of the Central Ontario co-operative Housing Federation (COCHF) and the Co-operative Housing Federation of Canada (CHF CANADA). The daily operation of the co-op is led by a Manager who is accountable to a ten-member board of directors. All members of the co-operative support the ongoing successful operations of the housing co-op.&nbsp;After more than two decades in the role, the Manager is retiring from this role leaving a legacy of solid governance and member care.&nbsp; This change of personnel makes space to welcome a new onsite operational leader who will continue to manage the short and long-term needs of the co-op to support its continued vibrant sustainability.&nbsp;ABOUT THE ROLEThe Co-op Manager is responsible for the day-to-day operations, site management, financial activities, and maintenance of the co-op. &nbsp;The Manager works within the guidelines and provisions of all applicable policies and procedures, including the Co-op Corporation Act and the Bylaws, and subject to the direction of the board of directors. The Manager acts as an agent of the board by providing resources and information for decision-making. The Manager is also responsible for the direction and supervision of a part-time Administrative Assistant and other persons contracted or employed by the co-op for any purpose.&nbsp;CORPORATE RESPONSIBILITIES:<ul><li>Maintain corporate records of the co-op as required by the Co-operative Corporations Act of Ontario (the Act).&nbsp;</li><li>File reports and notices with government agencies as required.</li><li>Administer the co-op by-laws, policies, and procedures and act as an agent of the board in legal proceedings and with government agencies, auditors, community and sector organizations.</li><li>Assist the board in establishing objectives, goals, by-laws, management procedures and other basic controls required for the effective management and operations of the co-op.</li><li>Prepare statistical reports as requested for government agencies, board, etc.&nbsp;</li><li>Prepare agendas for board and member’s meetings, in consultation with the board.</li><li>Attend board meetings and member’s meetings. Take minutes and make reports as required.</li><li>Negotiate and execute contracts on the co-op’s behalf as authorized by the board.</li><li>Research, plan, and assist in the initiation of new services and programs for members, as directed by the board.</li><li>Attend Annual General Meetings, evening board meetings, and other educational events when necessary.</li></ul>OFFICE ADMINISTRATION RESPONSIBILITIES:<ul><li>Retain open office hours as scheduled.</li><li>Handle all internal and external inquiries and communication.</li><li>Maintain all records pertaining to by-laws, policies, procedures, agendas, reports, and minutes.</li></ul>FINANCIAL MANAGEMENT:<ul><li>Retain and manage all transaction records including paid and due invoices, cheque records, bank deposit records, arrears for delinquent accounts.</li><li>Prepare all documentation for financial and banking transactions.</li><li>Prepare the annual co-op budget in consultation with the board.&nbsp;</li><li>Ensure monthly financial statements are prepared for board approval.</li><li>Develop and enforce internal controls to maximize protection of company assets, policies, procedures, and workflow.</li><li>Work with the auditors to prepare and complete the annual audit process.&nbsp;</li><li>Oversee subsidy funding, grant applications and funding proposals as required.</li></ul>MAINTENANCE COORDINATION:<ul><li>Participate in emergency maintenance coordination for the site.</li><li>Submit maintenance quotes to the board of directors for review.</li></ul>QUALIFICATIONS:<ul><li>A minimum of 5+ years of proven experience in co-op housing management and/or multi-unit residential management role.</li><li>Degree or diploma in Business Administration, or Property Management, or equivalent experience in a related field.</li><li>Excellent demonstrated communication skills and interpersonal skills.</li><li>Financial and general business operations acumen with hands-on experience in overseeing daily financial transactions, budget planning and financial analysis.</li><li>Strong time management and organization skills.</li><li>Demonstrated effective problem solving and critical thinking skills.</li><li>Experience in roles requiring a high level of reliability, accuracy, and attention to details.</li><li>Proven ability to maintain confidentiality and a professional business demeanor.</li><li>Experienced computer user, with an emphasis on MS Word, MS Excel, MS PowerPoint, and MS Outlook.</li><li>Proficiency in NewViews an asset or similar property management software platform.</li></ul>This is a permanent, full-time salaried position located in Brantford, Ontario with a competitive salary based on experience and qualifications. Benefits include a retirement savings contribution and a comprehensive group health insurance plan. Drumlin Co-operative Homes Inc. &nbsp;is committed to diversity in its governance and its staffing. The Drumlin Co-operative Homes Inc. &nbsp;will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.The deadline for applications is December 22, 2025.&nbsp;We thank all applicants for their submission but only those candidates selected for an interview will be contacted. No phone calls please. Interested candidates should submit their resume and a covering letter.&nbsp;

Sonia Byrne & Associates

Housing Co-op Manager

Baldwin Housing and Community Support Program is seeking a Community Support Worker - 6 Month Contract - to provide instrumental support services to individuals aged 16 or older who have a serious mental illness/concurrent disorder. Services will be provided within a framework of a client-centered rehabilitation model. The community support worker will work collaboratively with the team and other mental health service providers to increase the functional abilities and independent living of residents of the Baldwin Housing and Community Support Program. The Community Support Worker will perform a continuum of functions, including developing support plans with clients, client, and systems advocacy, symptom management, life skills teaching, supportive counselling, family support, and crisis support. The Community Support Worker provides support within our residential setting and in the Community with individuals living independently. The community support worker may provide on-call support and, at times, works flexible hours.Qualifications:Candidates must have a college diploma/university degree in social service worker or social work with experience in the mental health field and/or addictions and housing. Candidates must be registered or eligible for registration in a professional college or association. Candidates must have a valid driver’s license and a reliable vehicle for use in this position. The ability to provide French-Language services is an asset.&nbsp; The Canadian Mental Health Association (CMHA), Hamilton Branch is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous Peoples and persons with disabilities. CMHA Hamilton will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilites Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.We thank all who apply, but only those selected for interview will be contacted. If the posting is still active, we will be accepting applications.

CMHA Hamilton

Community Support Worker - Full-Time 6-Month Maternity Coverage

Pay: CA$24.00 per hourJob description:Resource Worker, Dual DiagnosisSt. Jude Community Homes (SJCH)SJCH provides recovery-based supportive housing in a caring community in partnership with individuals who are living with chronic mental health challenges.Aim: To enable residents to live interdependently in the community in an atmosphere of support, cooperation, mutual respect, and encouragement.We are seeking dynamic and innovative individual who will work enthusiastically to deliver recovery oriented, client and family centered and comprehensive services that meet client needs, ensure client safety and work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services. Client and family centered care is guiding principle at SJCH that helps improve decision making processes, health outcome and client experiences. The successful individual will embed this guiding principle into their work.About the Position: The Resource Worker, Dual Diagnosis provides support to clients living with a dual diagnosis (co-occurring developmental disability and mental illness), as well as clients living with symptoms of a mental illness. The Resource Worker also works with clients who have dual diagnosis and justice system involvement. She/he is responsible for engaging with each client to provide social and community supports to help them maintain and thrive in their home. This will include developing goal plans, providing service coordination, coaching, skills teaching, safety planning and linking/referral supports aimed at assisting each client to achieve his/her goals.Resource Worker must collaborate with clients, client families/natural support networks and agencies/services in the mental health, justice, and developmental services sectors to effectively fulfill their role.Primary Responsibilities:<ul><li>Reviewing the referral information of applicants to the program.</li><li>Coordinating and participating in screening interviews with applicants and their respective referral sources.</li><li>Determining eligibility for the program and confirming acceptance of new clients into the program. Completing a comprehensive assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networks.</li><li>Assist clients in the development and implementation of a care plan tailored to the client’s needs and issues designed to improve their quality of life</li><li>Act as a liaison and client advocate among those involved with the client’s care including family, other caregivers, medical and other multi-disciplinary providers.</li><li>Conduct assessments and provide timely and accurate record keeping and reports as required.</li><li>Provide supportive counselling or referral and linkages to health care, programs, or service providers.</li><li>Provide crisis management/intervention and assist in the development of crisis plans for clients.</li><li>Provide flexible and intensive one-to-one individual support and follow-up to the clients and assist them to develop and reach their recovery goals.</li><li>Assess clients for the need for other services, including nursing, psychiatric, medical, harm reduction, peer support and addictions assessments and treatment.</li><li>Assist individuals to access a range of services in the broader community.</li><li>Accompany clients to relevant appointments when needed. Advocate on behalf of homeless individuals in accessing appropriate services such as health care and financial supports.</li><li>Work cooperatively with other service providers to better meet the needs of clients.</li></ul>The Successful Candidate Requires:<ul><li>Diploma in Developmental Services Worker, Counselling or Social/Human Services from a recognized University or College.</li><li>One year experience supporting people with developmental disability, mental illness, or dual diagnosis in a Developmental Services Organization.</li><li>Sound theoretical and practical knowledge of co-occurring developmental disability and mental illnesses.</li><li>Demonstrated ability to use problem-solving techniques to identify and assess client needs and develop appropriate intervention strategies.</li><li>Knowledge of principles of case management theory and practice.</li><li>Service coordination experience including initial and ongoing assessments, goal setting, short and long-term care plan development, crisis intervention, progress monitoring, and individual financial management .</li><li>Proficient in MS Office.</li></ul>Preferred Qualifications:<ul><li>Experience in community services and resources relevant to the specific client population.</li><li>Knowledge of Anti-Racism Anti-Oppression framework as well as an ability to articulate and implement Recovery Philosophies.</li><li>Experience in working within a multidisciplinary team.</li><li>Experience with group facilitation.</li></ul>Working Conditions:<ul><li>Comfortable working with a broad range of client groups. Proficiency in keeping up-to-date records of client interactions, in accordance with program policies and guidelines.</li><li>Demonstrated ability to communicate with program evaluators and other stakeholders as appropriate, respecting client privacy and confidentiality.</li><li>Participate in case review, team meetings and peer support sessions.</li><li>Participate in team building processes to further develop team structure and dynamics.</li><li>Submit program related expenses, as per agency guidelines.</li></ul>EMPLOYMENT EQUITY: SJCH is committed to employment equity and encourages candidates from varied backgrounds, abilities, and experiences to apply. It is our intent to have a workplace that reflects the communities we serve. If you require any accommodations during this application process, please let us know.COVID-19 considerations: St. Jude is a healthcare facility and follows all public health and Ministry of Health guidelines.Job Types: Full-time, Part-time, CasualWork Location: In person

St. Jude Community Homes

Resource Worker, Dual Diagnosis

Mental Health &amp; Justice: Housing Support Services is seeking a full-time Housing Support Worker to provide housing support to individuals aged 16 or older who have a serious mental illness/concurrent disorder, are in conflict with the law, and living in the community. The Housing Support Worker will assist with the securing of appropriate housing within the community, liaise with landlords, and advocate on behalf of clients. Support and instruction will be provided to individuals as needed, to facilitate learning and maintaining activities of daily living which endeavour to prevent future involvement with the criminal justice system and retain housing. The Housing Support Worker will assist clients to develop their strengths, promote wellness and housing stability, and improve their quality of life.QualificationsCandidates must have a university degree/college diploma in social work or social service worker with experience in the mental health field and/or addictions and housing. Candidates must have a minimum of two years of related housing experience and must be registered or eligible for registration in a professional college or association. This position requires a valid driver’s license and the use of a reliable vehicle. The ability to provide French-Language services is an asset.The Canadian Mental Health Association (CMHA), Hamilton Branch is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous Peoples and persons with disabilities. CMHA Hamilton will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilites Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.We thank all who apply, but only those selected for interview will be contacted. If the posting is still active, we will be accepting applications.

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