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Internal/External Job Posting &nbsp;Position:&nbsp;Team Lead, Home for Good (H4G) Program&nbsp;Program:&nbsp;Homes for Good (H4G) - Supportive and Transitional Housing Program&nbsp;Employment Type:&nbsp;Full-time, 18-Month Contract&nbsp;Function:&nbsp;To lead and manage the day-to-day operations of the Home for Good Program, including supervision of a team of four Case Managers (unionized, SEIU Healthcare), development and oversight of client case management plans, staff scheduling, performance management, compliance oversight, and coordination of services for clients in both supportive (permanent) and transitional (6 months to 4 years) housing streams.&nbsp;Schedule:&nbsp;35 hours per week; hybrid arrangement (2 days in office, remainder community-based or work from home as operational needs require); participation in on-call rotation&nbsp;Start Date:&nbsp;As soon as possible&nbsp;Salary:&nbsp;$70,000 - $75,000 annually, plus comprehensive benefits (extended health, dental, vision, RRSP)&nbsp;Location:&nbsp;Toronto-wide, with a focus on Scarborough and East Toronto&nbsp;Reports to:&nbsp;Director of Residential Services&nbsp;About the Role&nbsp;The John Howard Society of Toronto's Home for Good (H4G) Program provides supportive and transitional housing to a high-risk/high-needs population: chronically homeless individuals who have been previously incarcerated in provincial institutions and who have concurrent mental health and substance use disorders. The program is funded by the City of Toronto and operates housing units primarily in Scarborough and East Toronto, with some clients housed in the private rental market.&nbsp;The Team Lead plays a critical role in ensuring program quality, staff development, client safety, and building safety. This includes direct involvement in developing individualized case management plans with Case Managers, ensuring consistent follow-through on client goals, and overseeing discharge and eviction processes in compliance with internal Occupancy Agreements, the Residential Tenancies Act and the Ontario Human Rights Code. The Team Lead will also represent the program at interagency tables, coordinate with JHST's Homeward Bound provincial halfway house program, and maintain relationships with key stakeholders, including the Toronto Police Service and City of Toronto funders. &nbsp;This role is well-suited to a leader who is energized by complexity and comfortable working in a dynamic, fast-paced environment. The client population presents significant challenges, and the successful candidate will bring strong operational skills, sound judgment under pressure, and a genuine commitment to harm reduction and client-centred practice. &nbsp;Key Responsibilities&nbsp;Team Leadership and Performance Management&nbsp;<ol><li>Recruit, hire, train, orient, supervise, and coach a team of four Case Managers in accordance with SEIU Healthcare collective agreement provisions. </li><li>Conduct regular one-on-one supervision, team meetings, and case consultations. </li><li>Work directly with Case Managers to develop individualized case management plans for all clients, ensuring plans are documented, goal-oriented, and regularly reviewed. </li><li>Monitor and ensure Case Managers follow through on case plans, referrals, and client commitments. </li><li>Complete annual performance evaluations and manage progressive discipline processes where required. </li><li>Address staff performance concerns promptly and document in accordance with organizational policies and collective agreement requirements. </li><li>Foster a team culture of accountability, professionalism, and mutual support. </li><li>Supervise students and volunteers as time allows. </li><li>Coordinate with the Homeward Bound provincial halfway house program and other JHST residential Team Leads to ensure continuity of service and alignment of practices. </li><li>Oversee Canada-Ontario Housing Benefit (COHB) applications and ongoing compliance in coordination with other residential Team Leads.&nbsp;</li></ol>Program Operations and Compliance&nbsp;<ol start="11"><li>Ensure program deliverables are achieved as required by City of Toronto funders and organizational work plans. </li><li>Maintain program compliance with the Residential Tenancies Act, Ontario Human Rights Code (including the duty to inquire, and both the procedural and substantive accommodation obligations), and relevant provincial legislation, including relevant Bill 10 Protect Ontario Through Safer Streets and Stronger Communities Act, 2025 requirements. </li><li>Oversee discharge and eviction processes, ensuring all actions are legally sound, well-documented, and compliant with human rights obligations. </li><li>Oversee case management quality, ensuring accurate documentation, individualized service plans, and appropriate follow-up. </li><li>Manage client intake, housing placements, and transitions for both supportive and transitional housing streams. </li><li>Design and implement follow-up services for clients after they are housed. </li><li>Develop innovative and strategic approaches to support 'hard to house' clients with complex barriers, including exploring client transfers with partner agencies where appropriate. </li><li>Coordinate with property maintenance to address building issues affecting client safety and well-being.&nbsp;</li></ol>Crisis and Risk Management&nbsp;<ol start="19"><li>Provide leadership and direction during crisis situations, including de-escalation, safety planning, and coordination with emergency services. </li><li>Respond to incidents involving mental health crises, substance use emergencies, and safety concerns. </li><li>Conduct conflict mediation relevant to housing maintenance and tenant relations. </li><li>Ensure appropriate risk assessment and documentation practices are followed. </li><li>Participate in on-call rotation to respond to emergencies and after-hours situations. </li><li>Support staff debriefing following critical incidents.&nbsp;</li></ol>External Relations, Partnerships, and Advocacy&nbsp;<ol start="25"><li>Maintain positive working relationships with City of Toronto funders and participate in funder meetings, reporting, and program reviews. </li><li>Build and maintain relationships with the Toronto Police Service to support effective coordination around building and community safety. </li><li>Maintain relationships with the Ministry of the Solicitor General, provincial corrections, probation and parole services. </li><li>Represent the program at interagency network and situation tables (e.g., FOCUS, HSJCC) on an ad hoc or permanent basis as required. </li><li>Liaise with and advocate to landlords, housing providers, community service providers, and health services across Toronto on behalf of clients and JHST.&nbsp;</li></ol>Administrative Duties&nbsp;<ol start="30"><li>Maintain and submit program statistics and reports, including TGRIP data entry, six-month reports, City of Toronto reports, United Way reports, and John Howard Society of Canada/Ontario reporting requirements. </li><li>Prepare and submit funding reports, grant applications, and proposals as directed. </li><li>Oversee client file documentation, ensuring accuracy and completeness. </li><li>Manage staff scheduling, attendance tracking, and DayForce entries. </li><li>Process TTC fare distribution, Furniture Bank requests, gift cards, Rental Supplement, and other relevant requests in a timely manner. </li><li>Maintain confidentiality of all matters related to Human Resources, client information, and organizational operations. </li><li>Provide regular feedback to Senior Management regarding program evolution and needs.&nbsp;</li></ol>Core Competencies&nbsp;<ul><li>Leadership and Team Development:&nbsp;Ability to coach, mentor, and hold staff accountable within a unionized environment while building a cohesive, high-performing team.</li><li>Performance Management:&nbsp;Experience managing staff performance, including addressing concerns and documenting issues in a unionized setting. </li><li>Clinical Oversight:&nbsp;Ability to guide case management practice, review service plans, and ensure quality client care with a complex population. </li><li>Crisis Response:&nbsp;Demonstrated ability to remain calm, make sound decisions, and lead effectively in high-pressure situations. </li><li>Systems Navigation:&nbsp;Strong knowledge of Toronto's health, housing, justice, and social service systems and ability to guide clients and staff through complex referral pathways. </li><li>Stakeholder Relations:&nbsp;Ability to build and maintain productive relationships with funders, police, government partners, and community agencies. </li><li>Adaptability: Ability to lead through change, adapt to evolving circumstances, and implement improvements in a dynamic environment. </li><li>Strategic Problem-Solving:&nbsp;Creativity and resourcefulness in addressing complex client situations and operational challenges. </li><li>Communication:&nbsp;Strong verbal and written communication skills, including report writing, facilitation, and difficult conversations.&nbsp;&nbsp;</li></ul>Essential Requirements&nbsp;&nbsp;<ol><li>Experience working in a unionized environment with knowledge of collective agreement administration. </li><li>Demonstrated experience developing and overseeing individualized case management plans. </li><li>Strong crisis intervention, de-escalation, and conflict resolution skills. </li><li>Knowledge of and commitment to harm reduction philosophies and practices. </li><li>Comprehensive understanding of the legal frameworks governing supportive housing, including the Residential Tenancies Act, Landlord and Tenant Board processes, and Ontario Human Rights Code obligations (duty to inquire, procedural and substantive accommodation) in the context of discharge and eviction. </li><li>Knowledge of Ontario's correctional and criminal justice systems, including community reintegration barriers, and familiarity with navigating Ontario Court of Justice, Legal Aid Ontario, duty counsel, and bail/probation processes. </li><li>Ability to produce clear, accurate, and legally defensible documentation for eviction, accommodation, and incident reporting purposes </li><li>Strong working knowledge of Toronto's housing and homelessness systems, including supportive and transitional housing models.</li><li>Strong working knowledge of community health and social service resources across Toronto, including psychiatric hospitals, RAAM clinics, Access Point, withdrawal management, crisis beds, and residential treatment programs, with direct experience supporting individuals with concurrent disorders. </li><li>Demonstrated experience working with diverse ethno-racial and multilingual client groups, with commitment to anti-racism, anti-oppression, trauma-informed, and equity-informed practice.&nbsp;</li></ol>Qualifications&nbsp;&nbsp;<ol><li>University degree in social work, social services, criminology, or a related field required; candidates with a college diploma in a relevant field and significant supervisory experience in a comparable setting may&nbsp;be considered.</li><li>Minimum 2-3 years' supervisory or management experience in social services, housing services, corrections, or a related field working with a similarly high-risk/high-needs population. </li><li>Experience in program development, implementation, and evaluation. </li><li>Strong administrative skills, including proficiency with case management systems and reporting tools. </li><li>Experience leading teams through organizational change, program transitions, or operational challenges. </li><li>Satisfactory vulnerable sector criminal record check. </li><li>Valid driver's licence and access to a reliable vehicle (preferred).&nbsp;</li></ol>Assets&nbsp;<ul><li>Residence in Toronto. </li><li>Experience with TGRIP, HIFIS, or similar data management systems. </li><li>Prior participation in FOCUS tables, HSJCC, or similar interagency networks. </li><li>Existing relationships with the Toronto Police Service (41, 51, and 55 Divisions preferably), probation/parole, or provincial corrections. </li><li>Experience with Canada-Ontario Housing Benefit (COHB) administration. </li><li>Expertise in peer programming development. </li><li>Experience with progressive discipline and labour relations in a nonprofit context. </li><li>Familiarity with Housing First and Critical Time Intervention models. </li><li>Lived experience with the criminal justice system or housing instability.&nbsp;</li></ul>To Apply &nbsp;The John Howard Society of Toronto is an equal opportunity employer and a United Way anchor agency. We are committed to reflecting the diversity of the communities we serve and encourage applications from individuals who identify as Indigenous, Black, racialized, 2SLGBTQ+, persons with disabilities, and those with lived experience of incarceration or housing instability. &nbsp;Should any accommodation be required during the application or interview process, please let us know in advance. &nbsp;This position is NOT covered under the union agreement between the John Howard Society of Toronto and SEIU Healthcare. &nbsp;Please submit your cover letter (1-2 pages) and resume (1-2 pages) by email to <a href="mailto:careers@jhst.ca" target="_blank">careers@jhst.ca</a>, indicating “Team Lead, H4G Program” in the subject line. In your cover letter, please describe your experience managing complex situations and leading teams through operational changes and challenges. &nbsp;Only candidates selected for an interview will be contacted. Thank you for your interest&nbsp;

John Howard Society of Toronto

Team Leader , Home for Good (H4G) and Housing Unit

Terms of Reference – Building Operator&nbsp;<h3>Background&nbsp;</h3>The Delegation of the Ismaili Imamat building, a landmark structure in Ottawa known for its intricate architectural design and state-of-the-art facilities, houses the Diplomatic Office of the Ismaili Imamat in Canada, Aga Khan Foundation Canada (AKFC), and other agencies of the Aga Khan Development Network (AKDN).The building regularly hosts high-profile events, diplomatic engagements, and institutional meetings while also serving as a workplace for several AKDN entities.We require a reliable and professional Building Operator who can ensure the safe, efficient, and smooth functioning of the building, provide excellent service to occupants and visitors, and support event logistics in a limited and well-defined capacity.<h3>Position Summary</h3>The Delegation of the Ismaili Imamat is seeking a Building Operator on a full-time basis. This individual will be responsible for the daily operations, preventive maintenance, vendor coordination, work-order management, and emergency response for a complex institutional facility. The role requires maturity, sound judgment, professionalism, and the ability to work independently while reporting to the Senior Director, Operations. The salary range for this position is between $60,000 and $65,000 per annum. The position also includes a comprehensive benefits package that includes health insurance, RRSP contribution, paid time off, and professional development opportunities. We are committed to supporting the well-being and growth of our employees.<h3>Responsibilities</h3>Building Operations &amp; Maintenance<ul><li>Conduct and document routine inspections of building systems, equipment, and grounds (including roof checks).</li><li>Perform preventive and basic corrective maintenance on HVAC systems, pumps, motors, plumbing, electrical fixtures, and building finishes.</li><li>Monitor and respond to Building Automation System (BAS) alarms; escalate promptly when specialist support is required.</li><li>Ensure that life-safety systems are functioning properly and coordinate required inspections.</li><li>Oversee contractors and service providers, ensuring quality work and adherence to building protocols.</li><li>Maintain accurate records of maintenance tasks, logs, and work orders.</li><li>Advise management of emerging issues, risks, or inefficiencies.</li><li>Provide operational coverage for the Global Centre for Pluralism building during the absence of its Building Operator, and receive reciprocal coverage as required, to ensure continuity of building operations.</li></ul>Vendor &amp; Work Order Management<ul><li>Create, assign, complete, and close work orders.</li><li>Assist in obtaining quotations, scheduling work, and monitoring contractor performance.</li><li>Support procurement processes, including preparing purchase order requests.</li></ul>Emergency Response<ul><li>Serve as after-hours on-call response person.</li><li>Respond to building emergencies (e.g., leaks, alarms, HVAC disruptions) and coordinate specialist support as needed.</li><li>Ensure incidents are documented and communicated.</li></ul><h3>Qualifications &amp; Experience</h3><ul><li>2–5 years of relevant experience in commercial, institutional, or industrial facility operations</li><li>Knowledge of HVAC, mechanical systems, BAS, and life-safety systems</li><li>Experience with preventive maintenance scheduling and documentation</li><li>Strong vendor coordination and communication skills</li><li>Ability to work independently, make sound decisions, and escalate appropriately</li><li>Customer-service orientation with professionalism and diplomacy</li><li>Proficiency with Microsoft Outlook, Teams, Word</li><li>Ability to lead after-hours emergency response</li><li>Some physical effort is required for maintenance tasks</li><li>Criminal Background Check + Vulnerable Sector Check and willingness to undergo additional security screening as needed</li></ul><h3>Assets</h3><ul><li>BES I &amp; II (or equivalent)</li><li>Working at Heights, WHMIS, First Aid</li><li>G-class driver’s licence</li><li>Experience in event-driven institutional environments&nbsp;</li></ul><h3>How To Apply&nbsp;</h3>Qualified applicants should submit a cover letter, resume and the names and contact information of three professional referees&nbsp;via email to&nbsp;<a href="mailto:AKFC.HR@akdn.org" target="_blank">AKFC.HR@akdn.org</a>&nbsp;indicating the job title&nbsp;“Building Operator”&nbsp;in the subject line.&nbsp;&nbsp;Applications will be reviewed on an ongoing basis. Only shortlisted candidates will be contacted. Please note that applicants must be eligible to work in Canada. The position is based in Ottawa and will require regular presence at the Delegation Building.Deadline for submissions:&nbsp;February 10th, 2026&nbsp;AKFC is committed to advancing gender equality and inclusion through our programming and operations in Canada and overseas. AKFC requires all employees to review and abide by the<a href="https://www.akfc.ca/wp-content/uploads/2017/04/AKFC-Gender-Equality-Policy.pdf" target="_blank">AKFC Gender Equality Policy</a>.&nbsp;AKFC recognizes the importance of&nbsp;<a href="https://www.akfc.ca/wp-content/uploads/2020/12/AKF-Safeguarding-Manual-July-2020-v.2-compressed.pdf" target="_blank">safeguarding</a>&nbsp;and is committed to ensuring it manages a wide range of risks such that beneficiaries, staff, other associates and the organization as a whole are kept safe from harm.&nbsp;AKFC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.&nbsp;

Aga Khan Foundation Canada

Building Operator

Ecuhome is a Toronto-based non-profit organization that provides quality affordable housing and support for people who have experienced homelessness. We reflect the diversity of our city, recognize and respect the value of all people, and empower our tenants to regain their place in the community.&nbsp;Join our team and support affordable housing!Our&nbsp;Housing Support Workers (HSWs)&nbsp;are at the heart of our operations, working with our tenants to lay the foundation for a life of their choosing:<ul><li>The life skills that foster independence and confidence</li><li>Increased health and well-being</li><li>Meaningful activities and a sense of purpose</li><li>A sense of belonging</li><li>A greater resilience to weather the challenges that face us all, bust especially those living in poverty.</li></ul>Responsibilities:HSWs are responsible for providing support to our tenants which helps them to maintain their housing including ...<ul><li>Providing an orientation for new tenants to the resource centre, building (including house rules, routines, equipment and maintenance and emergency procedures) and surrounding community resources</li><li>Ensuring tenants have access to the broad range of financial, health and social services that they may need, as well as support in times of crisis.</li><li>Maintaining quality of life through regular check ins, communications and feedback</li><li>Developing a support plan with each new tenant outlining support needs and individualized goals and reviewing and updating the plan as necessary</li><li>Providing coaching and assistance as necessary to help tenants improve their health and well-being, develop life skills, increase their sense of belonging, find meaningful activities and build resilience</li><li>Making referrals, advocating where necessary, and liaising with community agencies/individuals who also provide support to tenants</li><li>Working with the housing support team to develop programs and services to respond to tenant needs and emergencies including providing focused support for those with hoarding behaviours according to Ecuhome’s strategy and procedures</li><li>Working with the maintenance department to identify preventative and on-going maintenance needs</li><li>Applying the requirements of the Residential Tenancy Act in all housing duties</li><li>Identifying and recommending to the Housing Support Coordinator purchases for their tenants</li><li>Working with Housing Support Coordinator to ensure all tenant files, tenant logs and house files are kept in accordance with agency standards and funding requirements</li><li>Providing input to the housing support team in the development of Ecuhome practices, policies and procedures</li></ul>Qualifications:<ul><li>Completion of post-secondary education in a social services related program</li><li>2 years of experience working in social services/community services organization(s):&nbsp; experience working with people who are homeless or hard-to-house is preferred</li><li>Resilient&nbsp;and team oriented disposition&nbsp;</li><li>Possesses an understanding of the systemic reasons for homelessness</li><li>Ability to work cooperatively and develop relationships with tenants, colleagues and community agencies</li><li>Experience with the Residential Tenancies Act and knowledge of other relevant legislation preferred</li><li>Ability to manage caseload through documentation and reporting using&nbsp;Microsoft Word, Excel, Outlook&nbsp;and&nbsp;NetSuite</li><li>Certificates in First Aid and Non-Violent Crisis Intervention an asset</li></ul>This position is in the bargaining unit.Job Type: Full time, PermanentSalary:&nbsp; $53,389.33Location: 76 Pembroke Street and serving properties in the old City of TorontoNo agencies pleaseApply here: &nbsp;<a href="https://ecuhomecorporation.bamboohr.com/careers/69?source=aWQ9Ng%3D%3D" target="_blank">https://ecuhomecorporation.bamboohr.com/careers/69?source=aWQ9Ng%3D%3D</a>Once you apply, you will receive a confirmation email from Bamboo. If you do not see this email in your inbox, check your junk folder.Mark the email as "not junk" to ensure that you receive future communications from us.Ecuhome is committed to providing equal access to employment opportunities, promoting equal access to our programs, supports and services and identifying and removing any internal, systemic barriers to inclusion in all Ecuhome operations.Salary range<ul><li>$53,389.33 per year</li></ul>

Ecuhome Corporation

Housing Support Worker

Tenant Support Worker St. Jude Community Homes provides supportive housing to people challenged by mental illness. The organization operates on strong principles of community development and recovery to facilitate a supportive community where individuals can live, learn and grow.SJCH is looking for experienced applicants to join our dedicated team to set up and support a new supportive housing building located in Regent Park. The new apartments will be dedicated to people who are experiencing or at risk of homelessness, including families and older adults. As a member of the SJCH team you will work with a range of downtown east partners to help tenants thrive in their new home and community within an environment anchored in recovery, inclusion, dignity, empowerment and safety.Key Job Responsibilities - maintains responsibility for all safety procedures including consistent monitoring of all cameras, regular walk-throughs, careful monitoring of who enters the building; - provide documentation support to daytime staff and manager; - support with tenancy related administrative tasks such as maintaining tenancy records, drafting leases, posting building notices and support tenants with work orders - assist with intake and on-boarding of new resident - responsible for tenant income and asset verification - reports any hazards, maintenance concerns, pest issues as required to the maintenance staff and adheres to all Occupational Health and Safety procedures - report any and all critical instances to the on-call supervisor - develop and maintain a positive, friendly and respectful relationship with all residents; - engage residents as full collaborators in any service related tasks - provide trauma-informed crisis intervention, de-escalation and dispute resolution - provide understanding and compassion when residents are experiencing challenges; - recognizing when residents are experiencing health related concerns and report to appropriate staff - document all resident interactions using TREAT - provide mental health support to residents as needed, including informal counselling, reviewing crisis plans and calling emergency personnel as required - ensuring principles of dignity, independence, integration of services and equity of opportunity are followed when providing services to individuals with disabilities.Qualification<ul><li>Completion of post-secondary education minimally with a college diploma in social services or in a related field.</li><li>Minimum 1 year of experience working with people who have experienced trauma, homelessness and mental health challenges.</li><li>Demonstrated ability to communicate effectively in English, both verbally and in writing.</li><li>Valid certificates in First Aid, CPR, and medication administration.</li><li>Valid work eligibility in Canada.</li></ul>

St. Jude Community Homes

Tenant Support Worker

PARC Overview&nbsp;Parkdale Activity Recreation Centre (PARC) has been supporting people experiencing mental health and substance use challenges, homelessness and poverty in Parkdale for over 45 years. PARC supports people through a daily drop-in centre, including twice daily community meals, case management, social and recreation programming, financial trusteeship, and advocacy.&nbsp; PARC also operates 109 units of supportive housing with a Housing First approach that is trauma-informed and focused on stabilization.&nbsp;&nbsp;PARC is preparing for the opening of 11 Brock Avenue, a new 42-unit supportive housing development in Fall 2026. This is a significant expansion of PARC’s housing portfolio and presents an opportunity to strengthen housing stability, community integration, and partnerships across PARC’s existing and future housing sites.&nbsp;&nbsp;Project Summary and Overview&nbsp;PARC is seeking a Supportive Housing Innovation Lead to guide the research, development, and evaluation of a tenant-centered supportive housing model in advance of the opening of 11 Brock Avenue. This role will ensure that PARC’s housing model reflects best practices in supportive housing while remaining responsive to the lived experience, needs, and strengths of PARC tenants. This position offers a unique opportunity to play a key role in shaping PARC’s growing housing portfolio and supporting successful tenant onboarding, stabilization, and community connection.&nbsp;&nbsp;Key Responsibilities:&nbsp;1. Research &amp; Coordination (February – April 2026)&nbsp;Collaborate with Key Stakeholders: Work alongside partner organizations (Niiwin Wendaanimak, CAMH, Breakaway Services) to co-develop a partnership model for 11 Brock. Define roles and responsibilities, establish communication strategies, and create shared policies for service delivery.&nbsp;Research Best Practices: Conduct a brief review of current supportive housing research to inform the development of a tailored model for 11 Brock.&nbsp;Tenant Engagement: Design and implement a tenant-centered research plan, including a plain-language survey and structured interviews to gather input from existing PARC tenants.&nbsp;2. Development of Supportive Housing Model (May – August 2026)&nbsp;Create Partnership Framework: Develop a formal partnership model for 11 Brock that integrates the findings from the research phase and outlines operational guidelines.&nbsp;Design Supportive Housing Model: Using research data, craft a best-practices supportive housing framework, including:&nbsp;Tailored programming options&nbsp;Communication strategies&nbsp;Resource materials and “toolboxes” for tenants and staff&nbsp;Intake and Assessment: Design and implement an intake survey to establish baseline information on all PARC tenants, with particular emphasis on 11 Brock.&nbsp;Programming Planning: Develop a plan to leverage 11 Brock as a hub for all PARC housing supports. Explore how communal spaces can be used for inclusive programming that serves tenants across the entire PARC portfolio.&nbsp;3. Implementation &amp; Evaluation (September – January 2027)&nbsp;Facilitate Implementation: Support partner organizations and internal teams in implementing the housing model and new tenant onboarding processes. Provide training and resources for staff.&nbsp;Coordinate Tenant Onboarding: Assist with the move-in process for new tenants, ensuring they receive necessary materials and information regarding their tenancy.&nbsp;Monitor and Evaluate Progress: Administer the intake survey and create a follow-up survey to be distributed six months into tenancy. Collect and analyze feedback to evaluate the success of the housing model, programming, and tenant satisfaction.&nbsp;&nbsp;Qualifications:&nbsp;Education &amp; Experience:&nbsp;Bachelor's degree in Social Work, Public Health, Community Development, or related field.&nbsp;Experience with community-based organizations (2-3 years)Experience with supportive or affordable housing is a requirement (2-3 years)Experience working with individuals facing housing insecurity, mental health, or addiction issues a requirement.&nbsp;Skills &amp; Abilities:&nbsp;Strong project management skills, including the ability to plan, execute, and evaluate complex initiatives.&nbsp;Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders.&nbsp;Knowledge of supportive housing models, trauma-informed care, and best practices in community engagement.&nbsp;Ability to analyze and apply research findings to practical solutions.&nbsp;Strong organizational skills with attention to detail.&nbsp;Ability to navigate sensitive and confidential information with professionalism.&nbsp;Personal Attributes:&nbsp;Passionate about social justice and improving housing outcomes for marginalized communities.&nbsp;A proactive, self-starter who thrives in a fast-paced environment.&nbsp;Empathetic and culturally competent, with a strong understanding of the diverse needs of tenants.&nbsp;&nbsp;PARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from First Nations communities, people of all races, colours, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.We thank all applicants for their interest and advise that only those selected for an interview will be contacted.If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

Parkdale Activity Recreation Centre

Parkdale Activity - Recreation Centre

Supportive Housing Innovation Lead - 1 year contract

ABOUT THE COUNCIL ON AGING OF OTTAWAThe Council on Aging of Ottawa (COA) is a bilingual and inclusive organization dedicated to advancing the well-being of Ottawa’s older adults. For over 50 years, COA has been a trusted voice in the community, addressing issues that matter most to seniors - education, health, housing, transportation, income security, and francophone affairs.&nbsp;POSITION SUMMARYThe Council on Aging of Ottawa (COA) is seeking a bilingual, dynamic, and highly organized leader to join our team as Director, Age-Friendly Ottawa. Reporting to the Executive Director and working in close collaboration with committee Chairs and members in all aspects of their role, this individual will lead and oversee the work of COA’s Age-Friendly Action Committees—Health, Housing, Transportation, and Income Security.&nbsp;Using a collaborative, age-friendly community development approach, the Director leads the identification and advancement of priority issues, ensures the meaningful engagement and coordination of older adults and their supporters, and amplifies their voices to influence change. The role also includes managing committee volunteers, including orientation and mentorship; guiding committees in educational and consultative initiatives; coordinating the development and dissemination of related COA resources; and preparing communications to ensure broad awareness of committee initiatives and impact. The role is grounded in COA’s core values of accountability, perseverance, competence, age-positiveness, and diversity, equity, and inclusion.KEY RESPONSIBILITIES IN LEADING THE AGE-FRIENDLY ACTION COMMITTEES(Health, Housing, Transportation, Income Security)Engagement, Advocacy, and Representation&nbsp;<ul><li>Lead the identification and prioritization of key issues in the areas of health, housing, transportation, and income security at the municipal level, and at provincial and federal levels as appropriate</li><li>Coordinate and support the planning and implementation of advocacy, engagement, and action initiatives</li><li>Facilitate meaningful community involvement and network engagement in the work of the committees</li><li>Guide outreach and consultation with older adults, partner organizations, and community groups</li><li>Liaise with older adults, partners, City staff, and Councillors to exchange information and respond to emerging issues</li><li>Coordinate joint advocacy efforts to amplify older adults’ voices with decision-makers</li><li>Represent COA in the community, at partner tables, and in collaborative initiatives</li><li>Monitor and share relevant news, research, policy developments, and best practices related to aging</li></ul>Volunteer Leadership &amp; Support<ul><li>Identify ongoing volunteer resource needs on committees and initiatives</li><li>Manage the recruitment, orientation, training, mentorship, and recognition of volunteers</li><li>Maintaining strong connections with the networks of agencies serving on committees</li><li>Work closely with Committee Chairs to strengthen leadership capacity and effectiveness</li></ul>Education &amp; Consultation<ul><li>Guide committees in carrying out educational and consultative initiatives through such activities as community conversations, forums, and campaign / publication launches</li><li>Organize annual training for Action Committee members on age-friendly principles, advocacy best practices, and relevant COA operational policies</li><li>Coordinate the development, maintenance, and dissemination of COA resources including&nbsp; guides, reports, fact sheets, and tip sheets, as well as other relevant partner resources</li><li>Prepare presentations for use by staff and volunteers</li></ul>Policy Analysis<ul><li>Monitor municipal and provincial budgets, election issues, policies, programs, and decisions affecting older adults</li><li>Carry out research and analysis to identify gaps and support the COA’s advocacy efforts</li></ul>Communication<ul><li>Develop content highlighting committee initiatives, outcomes, and impact for internal and external audiences</li><li>Ensure timely internal communication through regular committee and Board updates</li><li>Support timely external communications through COA’s e-newsletter, website, social media, and public presentations</li><li>Represent COA in public forums and media, and/or support volunteer leaders in doing so</li></ul>Reporting&nbsp;<ul><li>Keep the Executive Director informed of all advocacy, engagement, and committee activities</li><li>Provide Action Committees with monthly updates on organization-wide activities</li><li>Track, monitor, and report on Action Committee workplans and outcomes</li><li>Support effective two-way communication between the Board and committees</li><li>Ensure accurate and timely information is provided for COA’s Annual Report</li></ul>OTHER KEY RESPONSIBILITIES&nbsp;Older Adult Plan Roundtable<ul><li>Support the work of the Co-Chairs of Representation and Engagement in their role as Co-Chairs of the City of Ottawa’s Older Adult Plan Roundtable</li><li>Partner with the City to maintain Ottawa’s membership in the WHO Global Network of Age-Friendly Cities</li></ul>Special Projects<ul><li>Collaborate on relevant grant writing and reporting</li><li>Manage and report on special programs / projects / grants / deliverables / budgets</li><li>Recruit and supervise students and project staff as needed</li></ul>QUALIFICATIONS&nbsp;<ul><li>Post-secondary education in social work, social sciences, health sciences, public policy, or a related field, or equivalent combination of education and experience</li><li>Minimum five (5) years of experience in community development, advocacy, policy, health, housing, or a related field</li><li>Fluency in English and French (oral and written) is mandatory</li><li>Commitment to COA’s mission, vision, and values</li><li>Ability to work with a diverse range of older adults</li><li>Experience working with volunteers and community-based committees</li><li>Knowledge of municipal government structures and policy processes</li><li>Understanding and experience dealing with key older adult issues and concerns, particularly in relation to health, housing, transportation, and income security</li><li>Established network within local community organizations</li><li>Familiarity with age-friendly community development and its key components</li><li>Strong facilitation, research, policy analysis, and project management skills</li><li>Excellent written and verbal communication skills, including public presentation skills</li><li>Strong interpersonal skills and a demonstrated commitment to equity and social justice</li><li>Proficiency with Microsoft 365</li></ul>ADDITIONAL DETAILS<ul><li>Hours: 30 hours/week &nbsp;</li><li>Salary: $62,000 - $67,000</li><li>Schedule: Monday to Thursday, daytime hours with flexing options</li><li>Location: On-site at 815 St. Laurent Blvd. with some opportunity to work remotely</li><li>Please note that there is a possibility of the position moving to full-time going forward</li></ul>HOW TO APPLYThe Council on Aging of Ottawa is an equal opportunity employer and encourages applications from candidates who reflect the diversity of the community that we serve.Please submit your cover letter and resume by email to: Sarah Bercier, Executive Director <a href="mailto:s.bercier@coaottawa.ca" target="_blank">s.bercier@coaottawa.ca</a>Only candidates selected for an interview will be contacted. Application Deadline: Open until filled&nbsp;_______________________________________________________&nbsp;À PROPOS DU CONSEIL SUR LE VIEILLISSEMENT D'OTTAWALe Conseil sur le vieillissement d'Ottawa (CSV) est un organisme bilingue et inclusif qui se consacre à l'amélioration du bien-être des personnes aînées d'Ottawa. Depuis plus de 50 ans, le CSV est une voix de confiance dans la communauté, qui aborde les questions les plus importantes pour les personnes aînées : l'éducation, la santé, le logement, le transport, la sécurité du revenu et les affaires francophones.&nbsp;RÉSUMÉ DU POSTELe Conseil sur le vieillissement d'Ottawa (CSV) recherche une ou un leader bilingue, dynamique et très organisé pour rejoindre notre équipe en tant que directeur-trice du programme «&nbsp;Ottawa, ville-amie-des-aînés&nbsp;». Sous la responsabilité de la directrice générale et en étroite collaboration avec les présidences et les membres des comités dans tous les aspects de leur rôle, cette personne dirigera et supervisera le travail des comités d'action du CSV pour une ville-amie-des-aînés : la santé, le logement, le transport et la sécurité du revenu.&nbsp;En utilisant une approche collaborative de développement communautaire adaptée aux personnes &nbsp;aînées, le directeur ou la directrice dirige l'identification et la promotion des questions prioritaires, assure la participation et la coordination significatives des personnes aînées et de leurs soutiens, et amplifie leur voix afin d'influencer le changement. Le rôle comprend également la gestion des bénévoles du comité, y compris l'orientation et le mentorat, l'accompagnement des comités dans leurs initiatives éducatives et consultatives, la coordination du développement et de la diffusion des ressources connexes du CSV, et la préparation de communications visant à assurer une large sensibilisation aux initiatives et à l'impact des divers comités. Le rôle est fondé sur les valeurs fondamentales du CSV, à savoir la responsabilité, la persévérance, la compétence, l'attitude positive envers le vieillissement, la diversité, l'équité et l'inclusion.PRINCIPALES RESPONSABILITÉS DANS LA DIRECTION DES COMITÉS D'ACTION AMIE-DES-AÎNÉS(santé, logement, transport, sécurité du revenu)Engagement, défense des intérêts et représentation&nbsp;<ul><li>Diriger l'identification et la hiérarchisation des questions clés dans les domaines de la santé, du logement, du transport et de la sécurité du revenu au niveau municipal, provincial et fédéral, selon le cas.</li><li>Coordonner et soutenir la planification et la mise en œuvre d'initiatives de défense des intérêts, d'engagement et d'action.</li><li>Faciliter la participation significative de la communauté et l'engagement du réseau dans le travail des comités.</li><li>Guider la sensibilisation et la consultation auprès des personnes aînées, des organismes partenaires et des groupes communautaires.</li><li>Assurer la liaison avec les personnes aînées, les partenaires, le personnel municipal et les conseillers municipaux afin d'échanger des informations et de répondre aux questions émergentes.</li><li>Coordonner les efforts conjoints de défense des intérêts afin d'amplifier la voix des personnes aînées auprès des décideurs.</li><li>Représenter le CSV dans la communauté, lors des tables rondes avec les partenaires et dans le cadre d'initiatives collaboratives.</li><li>Suivre et partager les actualités, les recherches, les développements politiques et les meilleures pratiques pertinentes liées au vieillissement.</li></ul>Leadership et soutien aux bénévoles<ul><li>Identifier les besoins permanents en ressources bénévoles au sein des comités et des initiatives.</li><li>Gérer le recrutement, l'orientation, la formation, le mentorat et la reconnaissance des bénévoles.</li><li>Maintenir des liens solides avec les réseaux d'organismes siégeant aux comités.</li><li>Travailler en étroite collaboration avec les présidences des comités afin de renforcer les capacités de leadership et l'efficacité.</li></ul>Éducation et consultation<ul><li>Guider les comités dans la mise en œuvre d'initiatives éducatives et consultatives par le biais d'activités telles que des conversations communautaires, des forums et des lancements de campagnes ou de publications.</li><li>Organiser une formation annuelle pour les membres du comité d'action sur les principes adaptés aux personnes aînées, les meilleures pratiques en matière de défense des droits et les politiques opérationnelles pertinentes du CSV.</li><li>Coordonner l'élaboration, la mise à jour et la diffusion des ressources du CSV, notamment les guides, les rapports, les fiches d'information et les fiches-conseils, ainsi que d'autres ressources pertinentes des partenaires.</li><li>Préparer des présentations à l'intention du personnel et des bénévoles.</li></ul>Analyse des politiques<ul><li>Surveiller les budgets municipaux et provinciaux, les questions électorales, les politiques, les programmes et les décisions qui touchent les personnes aînées.</li><li>Effectuer des recherches et des analyses afin de cerner les lacunes et d'appuyer les efforts de défense des intérêts du CSV.</li></ul>Communication<ul><li>Élaborer du contenu mettant en valeur les initiatives, les résultats et l'impact du comité à l'intention des publics internes et externes.</li><li>Assurer une communication interne en temps opportun grâce à des mises à jour régulières du comité et du conseil d'administration.</li><li>Soutenir une communication externe en temps opportun par le biais du bulletin électronique, du site web, des médias sociaux et des présentations publiques du CSV.</li><li>Représenter le CSV dans les forums publics et les médias, et soutenir les responsables bénévoles dans cette tâche.</li></ul>Rapports&nbsp;<ul><li>Tenir la directrice générale informée de toutes les activités de plaidoyer, d'engagement et des comités;</li><li>Fournir aux comités d'action des mises à jour mensuelles sur les activités de l'ensemble de l'organisme;</li><li>Suivre, contrôler et rendre compte des plans de travail et des résultats des comités d'action;</li><li>Soutenir une communication bidirectionnelle efficace entre le conseil d'administration et les comités;</li><li>Veiller à ce que des informations précises et opportunes soient fournies pour le rapport annuel du CSV;</li></ul>AUTRES RESPONSABILITÉS PRINCIPALESTable ronde sur le Plan relatif aux personnes aînées<ul><li>Soutenir le travail des coprésidences de la représentation et de l'engagement dans leur rôle de coprésidents de la table ronde sur le Plan relatif aux personnes aînées&nbsp;de la ville d'Ottawa</li><li>Collaborer avec la ville pour maintenir l'adhésion d'Ottawa au Réseau mondial des villes-amie-des-aînés de l'OMS.</li></ul>Projets spéciaux<ul><li>Collaborer à la rédaction de demandes de subventions et de rapports pertinents.</li><li>Gérer et rendre compte des programmes, projets, subventions, livrables et budgets spéciaux.</li><li>Recruter et superviser des étudiant.e.s et du personnel de projet selon les besoins.</li></ul>QUALIFICATIONS&nbsp;<ul><li>Études postsecondaires en travail social, sciences sociales, sciences de la santé, politiques publiques ou dans un domaine connexe, ou une combinaison équivalente d'études et d'expérience.</li><li>Au moins cinq (5) ans d'expérience dans le développement communautaire, la défense des droits, les politiques, la santé, le logement ou un domaine connexe.</li><li>La maîtrise de l'anglais et du français (à l'oral et à l'écrit) est obligatoire.</li><li>Engagement envers la mission, la vision et les valeurs du CSV</li><li>Capacité à travailler avec un large éventail de personnes aînées</li><li>Expérience de travail avec des bénévoles et des comités communautaires</li><li>Connaissance des structures gouvernementales municipales et des processus politiques</li><li>Compréhension et expérience des questions et préoccupations clés des personnes aînées, en particulier en matière de santé, de logement, de transport et de sécurité du revenu</li><li>Réseau établi au sein des organisations communautaires locales</li><li>Connaissance du développement communautaire adapté aux personnes aînées et de ses éléments clés</li><li>Solides compétences en matière de facilitation, de recherche, d'analyse des politiques et de gestion de projets</li><li>Excellentes compétences en communications écrites et orales, y compris en matière de présentations publiques</li><li>Solides compétences interpersonnelles et engagement démontré en faveur de l'équité et de la justice sociale</li><li>Maîtrise de Microsoft 365</li></ul>DÉTAILS SUPPLÉMENTAIRES<ul><li>Heures : 30 heures/semaine</li><li>Salaire : 62 000 $ - 67 000 $</li><li>Horaire : du lundi au jeudi, pendant la journée, avec des options flexibles</li><li>Lieu : sur place, au 815, boulevard Saint-Laurent, avec possibilité de travailler à distance</li></ul>COMMENT POSTULERLe Conseil sur le vieillissement d'Ottawa est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage les candidatures de personnes reflétant la diversité de la communauté que nous servons.Veuillez envoyer votre lettre de motivation et votre curriculum vitae par courriel à :Sarah Bercier, directrice générale<a href="mailto:s.bercier@coaottawa.ca" target="_blank">s.bercier@coaottawa.ca</a>Seules les candidatures sélectionnées pour un entretien seront contactées.Date limite de candidature : poste vacant jusqu'à ce qu'il soit pourvu.&nbsp;

Council on Aging of Ottawa

DIRECTOR, AGE-FRIENDLY OTTAWA / DIRECTEUR-TRICE, OTTAWA VILLE-AMIE-DES-AÎNÉS

Supportive Independent Living Program&nbsp;Support Worker (Full Time)&nbsp;Summary:The Support Worker will be working in the Supportive Independent Living Program (SILP) under the direction of the Manager, Program Development and Delivery.&nbsp; The Support Worker will be supporting clients by responding to their inquiries and concerns, liaising with housing providers, providing crisis intervention when necessary, and overseeing case management for clients residing in the Supportive Independent Living Program.&nbsp;Tasks and Responsibilities:&nbsp;<ul><li>Provide psycho-social and practical support to clients residing in Bruce House designated apartments with local social housing providers (OCH, CCOC) with the goal of helping them maintain housing </li><li>Manages the waiting list for clients waiting for Rent Geared to Income housing with Bruce House. </li><li>Responsible for Case Management of clients in the SILP program alongside the Manager, Program Development and Delivery as well as the Program Team. </li><li>Plans regular check-ins with clients over the phone, in person or by email. </li><li>Works together with the Programs Team to assist with social programs available to all Bruce House clients, based on their needs and interests. </li><li>Provide statistics and documentation for activities of the SILP; participate in program development activities with the Programs and Services Team. </li><li>Manages the client rents and utilities tracking for the SILP Program. </li><li>Supports the Executive Director with the SILP Rent Log finances. </li><li>Attends Social Housing Networking meetings, including advocacy for homelessness issues when required. </li><li>Support other Bruce House programs and services, as required. </li><li>Other duties as required. &nbsp;</li></ul>Education and Experience:&nbsp;<ul><li>A degree or diploma in health or social services or significant relevant experience. </li><li>Knowledge and experience of psycho-social issues related to HIV. </li><li>Knowledge of housing, community and social service resources. </li><li>Knowledge of Microsoft Office programs and client service reporting tools. </li><li>Knowledge of social determinants of health, and their impact on marginalized communities. </li><li>Knowledge of harm reduction is an asset. </li><li>Experience working with diverse communities impacted by HIV.&nbsp;</li></ul>Language and other:&nbsp;<ul><li>Bilingual (English and French) </li><li>Valid driver’s license and access to an automobile. </li><li>Occasional evening meetings and weekend community events.&nbsp;</li></ul>Conditions of Employment&nbsp;<ul><li>Full time permanent position Monday to Friday. </li><li>Full Health Benefits Package </li><li>Employer RRSP contribution </li><li>Starting vacation 3 weeks </li><li>Sick leave and Personal days provided&nbsp;</li></ul>Additional Information&nbsp;<ul><li>Please do not hesitate to let us know if you need any accommodations in regard to accessibility. </li><li>We highly encourage people living with HIV to apply for this position as well as people from diverse communities.&nbsp;</li></ul>To Apply:&nbsp;Send a resume and cover letter to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Linda Truglia&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Executive Director&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Email: <a href="mailto:jobs@brucehouse.ca" target="_blank">jobs@brucehouse.ca</a>Position will be filled when the qualified candidate is found.&nbsp; Thank you very much for applying, we will only be contacting qualified candidates.&nbsp; &nbsp;

Bruce House

Supportive Independent Living Program  Support Worker

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }<h2>About Mount Lakeview Non‑Profit Housing</h2>Mount Lakeview Non‑Profit Housing is dedicated to providing safe, affordable, and sustainable housing options for individuals and families in our community. Our portfolio includes a mix of market‑rent and rent‑geared‑to‑income (RGI) units, operating in alignment with provincial housing requirements and community needs.We are seeking committed, community‑minded individuals to join our Board of Directors and help ensure the ongoing viability, compliance, and success of our non‑profit housing organization.<h2>Role Overview</h2>As a Volunteer Board Member, you will contribute your professional expertise, lived experience, and passion for community service to guide the strategic direction, governance, and oversight of Mount Lakeview Non‑Profit Housing. This role is essential in supporting operational decisions align with provincial legislation, funding requirements, and best practices in non‑profit housing management.<h2>Key Responsibilities</h2><ul><li>Attend monthly daytime board meetings (approximately 2 hours each).</li><li>Participate in decision‑making related to governance, strategic planning, policy development, and financial oversight.</li><li>Ensure compliance with provincial housing requirements, regulatory standards, and non‑profit governance obligations.</li><li>Review and contribute to annual budgets, audits, and financial reports.</li><li>Support the property management team through informed guidance and oversight.</li><li>Maintain confidentiality and uphold high ethical standards.</li></ul><h2>Desired Skills and Experience</h2>We welcome individuals with experience in one or more of the following areas:<ul><li>Finance or Accounting</li><li>Social Services</li><li>Affordable or Non‑Profit Housing</li><li>Real Estate or Property Management</li><li>Legal or Compliance</li><li>Community Development</li><li>Human Resources or Governance</li></ul>Lived experience related to affordable housing, community support, or tenant advocacy is also highly valued.<h2>Ideal Candidate Attributes</h2><ul><li>Strong commitment to community well‑being and housing equity</li><li>Collaborative and respectful communication style</li><li>Willingness to share insights, ask questions, and engage constructively</li><li>Ability to review materials in advance of meetings</li><li>Interest in supporting long‑term organizational sustainability</li></ul>

Mount Lakeview Non Profit Housing Corp

Volunteer Member of Board of Directors Mount Lakeview Non Profit Housing Corporation

Competition # 2025-549-CCSupervisor, Living Standards Response Team (2025-549-CC)Employment Type: Permanent Full Time, Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm)Work Setting: Onsite – Limited opportunities to work remotely/HybridSalary: $65,000 - $70,000Application Deadline: January 14th, 2026, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp;communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Supportive Housing – Living Standards Response Team, Community CareOur Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction supports, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client&nbsp;self-determination.The Supervisor, Living Standards Response Team, reports to the Manager, Community Supports Outreach and is accountable for leading and overseeing the day-to-day operations of the Team, including case management and living standards interventions for tenants. The Supervisor ensures the delivery of integrated, tenant-centered, harm reduction and trauma informed services through direct supervision, team coordination, and program development. They will work alongside the Team to provide supervision, coordination as well as direct, practical assistance to tenants to enhance their quality of life and housing stability. This includes performing extreme cleaning, decluttering and removal of debris, organizing living spaces, and preparing units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role is mobile and will work across different locations in owned, leased and private properties.This philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.What You Will Do<ul><li>Support with implementing the operational responsibilities of the supports and services and initiatives associated with the Living Standards Response Team</li><li>Provide daily oversight of program staff and supports with training and orientation of staff; participates in regular supervisory sessions with staff</li><li>Supervise the Living Standards Workers and Case Managers in the delivery of case management, extreme cleaning, organizing, decluttering, and pest control interventions.</li><li>Empower staff to provide practical, hands-on service and tenant coaching, upholding harm reduction, trauma-informed, anti-oppressive, and anti-racist frameworks.</li><li>Lead team meetings, coordinate schedules, and provide oversight for in-unit interventions, crisis responses, and safety reviews.</li><li>Supports the Manager with the planning and implementation of staff development and organizational policies, procedures and protocols.</li><li>Monitor and evaluate team performance; ensure consistent standards for documentation, reporting, and communication with management.</li><li>Guide the development and review of tenant care and safety plans, responding to emergent issues and facilitating appropriate support and referrals.</li><li>Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders </li><li>Foster collaboration with external partners, and service providers to optimize intervention outcomes and resource access.</li><li>Represent the team in organizational and external meetings; deliver presentations, participate in best practice networks, and advocate for resident needs.</li><li>Maintain program records, collect data, and prepare statistical and narrative reports on impact and service delivery.</li><li>Address conflicts and crisis situations with tenants and staff, providing mentorship, de-escalation, and support.</li><li>Ensure ongoing professional development for self and team members; organize training sessions and promote knowledge sharing.</li><li>Participate in hiring, orientation, and performance review activities.</li><li>Adapt team support to challenging, mobile environments where clients may display responsive or high-risk behaviors.</li><li>Other duties as assigned by the Manager, Community Supports Outreach</li></ul>What You Bring to the Team<ul><li>Post-secondary degree in Social Work, Psychology, or related field; with additional supervisory or leadership experience in housing, supportive or community mental health services.</li><li>Minimum 3 years' experience: implementing programs, working with homeless/vulnerably housed individuals, supervising staff (preferably in a unionized environment), knowledge of tenancy legislation and property management.</li><li>Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.</li><li>Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.</li><li>Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.</li><li>Demonstrated leadership, ability to create and sustain teamwork, and manage staff performance.</li><li>Proven skills in strategic planning, community engagement, and service evaluation.</li></ul>What Will Set You Apart<ul><li>Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.</li><li>Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.</li><li>Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.</li><li>Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.</li><li>Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.</li><li>Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.</li><li>Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.</li><li>Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.</li><li>Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).</li><li>Commitment to ongoing learning and professional development as directed by the organization.</li></ul>Go to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Supervisor, Living Standards Response Team (2025-549-CC)

Competition # 2025-548-CCCase Manager, Living Standards Response Team (2025-548-CC)Employment Type: Permanent Full Time, Bargaining Unit (2 Vacancies)Work Hours: 35 hours/week (M-F 9am-5pm &amp; 1 late-day per week:11am-7pm)Work Setting: Onsite – Limited opportunities to work remotely/HybridSalary: &nbsp;External Rate: G7 - $54,097.76 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Internal Rate: G8 - $55,201.79Application Deadline: January 14th, 2026, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp;communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Supportive Housing – Living Standards Response Team, Community CareOur Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client&nbsp;self-determination.The Case Manager reports to the Supervisor, Living Standards Response Team and works in collaboration with the Team to minimize and eliminate pest infestations and hoarding behaviours by working alongside tenants to provide case management and practical assistance to tenants to enhance their quality of life and housing stability. This includes working alongside the Team to perform extreme cleaning, declutter and removal of debris, organize living spaces, and to prepare units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role upholds best practices in trauma-informed care, supports organizational goals, and advances resident well-being, safety, and tenancy stabilization across multiple housing environments. The role is mobile and will work across different locations in owned, leased and private properties.The philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.What You Will Do<ul><li>Provide comprehensive case management, including assessment, case planning, informal counselling, crisis response, and service coordination tailored to tenant challenges.</li><li>Collaborate with tenants and the Living Standards Response Team to actively support extreme cleaning, decluttering, unit cleaning, and pest control preparations as part of care planning.</li><li>Collaborate actively with the multidisciplinary Living Standards Response Team, assessing client needs and developing individualized action plans for housing stabilization.</li><li>Deliver crisis intervention and ongoing emergency support, participating in direct in-unit interventions for tenant safety, decluttering, and environmental health.</li><li>Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders </li><li>Lead and model practical coaching and engagement strategies for staff and tenants for improved unit management and pest control preparation.</li><li>Maintain program records, participate in supervision and training, and ensure compliance with anti-racism principles and organizational standards.</li><li>Work a flexible schedule based on tenant and program needs; document program activities and communicate client progress.</li><li>Conduct regular team visits to tenant homes for monitoring, coaching, and direct support in maintaining healthy living conditions.</li><li>Deliver immediate crisis intervention and ongoing emergency support for tenants.</li><li>Document tenant progress, collect statistics, and provide required reports on program activity and impact.</li><li>Refer clients to community resources, coordinate with external partners, and monitor residents’ adherence to program policies.</li><li>Monitor residents’ adherence to program policies and lead strategies for early intervention to prevent eviction and promote housing retention.</li><li>Participate in organizational training, staff meetings, supervision, and maintain program records that reflect service standards and anti-racism principles</li></ul>What You Bring to the Team<ul><li>BSW or equivalent Bachelor level degree in Social Work or related field.</li><li>Minimum 3 years’ experience in mental health, harm reduction, housing help, and with clients who have experienced homelessness.</li><li>Proven skill in case management, informal counselling, and crisis intervention.</li><li>Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.</li><li>Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.</li></ul>What Will Set You Apart<ul><li>Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.</li><li>Demonstrated assessment skills; ability to minimize barriers for low-income individuals with mental health and substance use issues.</li><li>Demonstrated ability to develop, implement, and evaluate community needs and follow-up programs.</li><li>Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.</li><li>Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.</li><li>Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.</li><li>Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.</li><li>Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.</li><li>Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.</li><li>Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.</li><li>Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.</li><li>Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).</li><li>Commitment to ongoing learning and professional development as directed by the organization.</li></ul>To ApplyGo to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

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