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<h2>Description</h2>This Volunteer Placement is located in: JamaicaEligibility: Open to Canadian Citizens and Permanent Residents of Canada onlyStart Date: December 2025Language Requirements: English&nbsp;The overall purpose of the placement is to strengthen the capacity of the Caribbean Vulnerable Communities (CVC) to analyse and dissect research findings on the lived experiences of the LGBTQIA+ community in the Caribbean. As a volunteer, you will support the team to review, compile and analyse various research documents and findings using a gender-responsive lens. You will also support our other partner-Eastern Caribbean Alliance for Gender Equality (ECADE) with similar work.<h2>Requirements</h2><ul><li>University degree in social/political sciences, international development, human rights, gender studies, social work, law, public policy, or related field.</li><li>Minimum of 3 years of demonstrated experience in a position (s) related to the promotion of gender equality, diversity including LGBTQIA+ issues.</li><li>Experience working with civil society organizations.</li><li>Experience with data analysis and measurement.</li><li>Specialized training in gender equality and social inclusion.</li><li>Experience training others in gender equality and social inclusion.</li><li>Experience working with LGBTQIA+ groups.</li></ul>

Cuso International

Research Officer

Do you love bringing people together? Are you passionate about building community and creating meaningful, low-key ways for volunteers to connect? If so, we’d love for you to join our brand-new Volunteer Appreciation Events Committee!This committee plays a key role in helping us celebrate, appreciate, and connect with our incredible team of volunteers. From virtual book clubs to casual coffee meetups, your ideas and creativity will help shape how we build connection and community across CFGH.<h3>RESPONSIBILITIES</h3>Collaborate with fellow committee members to plan volunteer social gatheringsBrainstorm and organize low-pressure, inclusive events (virtual and/or in-person)Assist with coordinating logistics like dates, locations, and suppliesCreate a welcoming environment for all volunteersHelp promote events and encourage volunteer participationProvide feedback on past events and suggest improvements for future ones<h3>QUALIFICATIONS AND REQUIREMENTS</h3>Must be 16 years of age or olderFriendly, collaborative, and enthusiastic about community-buildingReliable and comfortable following through on small tasksOpen to virtual participation (meetings and planning can be done remotely)Strong communication skills and a welcoming, inclusive mindsetAbility to attend short, monthly planning meetings (flexible schedule)A 6-month commitment is preferred, but we’re happy to work with your availabilityOur Volunteer Appreciation Events Committee is all about celebrating and connecting our volunteer community in meaningful, relaxed ways. Whether you're a planner, a connector, or someone who loves small gestures of appreciation, your voice is welcome here.<h3>HOW TO APPLY</h3>👉 Join the Committee here: Send a short email expressing your interest to Samantha Jennings Willan, Volunteer Manager at: 📧 <a href="mailto:volunteering@bereavedfamilies.ca" target="_blank">volunteering@bereavedfamilies.ca</a> Please include "Volunteer Appreciation Events Committee" in your subject line.We can’t wait to plan with you!

Centre for Grief and Healing (BFO-HP)

Volunteer Appreciation Events Committee Member

Do you enjoy being part of meaningful community events? Are you a team player who thrives in a dynamic, hands-on environment? If so, we’d love to welcome you to our Events Volunteer Team!Our Events Volunteers help bring our programs and fundraising initiatives to life. From warmly welcoming guests to ensuring smooth behind-the-scenes logistics, you’ll play a key role in creating inclusive, compassionate spaces for our community to gather, connect, and heal.​RESPONSIBILITIESAssist with event setup and pack-down, including décor, signage, and equipmentWelcome and register guests with warmth and professionalismProvide directional support and ushering during eventsSupport facilitators, staff, and speakers with logistics as neededDistribute materials such as programs, name tags, or handoutsHelp maintain a clean, organized, and accessible event spaceRepresent the organization in a positive and supportive manner​QUALIFICATIONS AND REQUIREMENTSMust be 16 years of age or olderComfortable engaging with community members in personAbility to work independently and as part of a teamFriendly, reliable, and punctualStrong communication and problem-solving skillsA flexible, can-do attitude — events can be fast-paced and ever-changingA 6-month commitment is preferred; event schedules vary throughout the yearSome roles may require light lifting or extended periods of standingAn up-to-date (within the past 12 months) Vulnerable Sector Check may be required for specific events​Our Events Volunteers are at the heart of the welcoming atmosphere we aim to create. Whether it’s a workshop, memorial gathering, or fundraiser, your support ensures our community feels seen, supported, and connected.​HOW TO APPLY&nbsp;Combine your cover letter and resume, and complete our&nbsp;volunteer application&nbsp;to submit them to the Volunteer Manager at: <a href="mailto:volunteering@bereavedfamilies.ca" target="_blank">volunteering@bereavedfamilies.ca</a> with the subject line as the position you are interested in.&nbsp;

 Events Volunteer (In-Person)

About LandSeed LandSeed is a nonprofit innovating solutions to Canada’s housing crisis by leveraging technology, partnerships, and bold ideas. At this stage of rapid growth, we require a project leader who can combine strong project management skills with software knowledge to ensure our initiatives run smoothly, are well-documented, and achieve measurable results. &nbsp;How This Opportunity Will Benefit You As Project Manager, you will gain firsthand experience leading complex, tech-driven projects in a mission-driven nonprofit. This role gives you the opportunity to shape project frameworks, apply your software knowledge in reporting and metrics, and collaborate with visionary leaders and technical teams. While starting as a volunteer position, it is designed to evolve into a compensated role as LandSeed secures funding allowing you to establish yourself early as a key operational driver in one of Canada’s most innovative housing initiatives. How LandSeed Will Benefit From Your Contribution LandSeed will benefit from your ability to bring structure, clarity, and accountability to our projects. Your technical knowledge will allow you to define reporting frameworks, track KPIs, and communicate performance effectively to both internal and external stakeholders. By ensuring projects remain on time, within scope, and aligned with our strategic goals, your leadership will directly increase our capacity to scale and deliver impact. Role Overview The Project Manager (with Software Knowledge) will oversee planning, reporting, and execution of projects. This role requires not only traditional project management skills but also technical literacy to design reporting dashboards, interpret performance metrics, and communicate effectively with both technical and non-technical stakeholders.Key Responsibilities Strategic Oversight &amp; Planning<ul><li>Define reporting frameworks, including what, when, and to whom updates are provided.</li><li>Set KPIs and metrics to monitor progress, quality, budget, and timelines.</li></ul>Status Reporting<ul><li>Deliver weekly/monthly progress reports outlining completed tasks, blockers, and upcoming milestones.</li><li>Conduct sprint reviews and retrospectives, tracking velocity and outcomes.</li><li>Build executive dashboards and visual summaries using tools such as Jira, Confluence, or Power BI.</li></ul>Budget &amp; Resource Reporting<ul><li>Track actual vs. projected costs and report variances.</li><li>Monitor resource utilization and recommend adjustments.</li></ul>Risk &amp; Issue Reporting<ul><li>Maintain and update risk registers with mitigation strategies.</li><li>Escalate unresolved issues and highlight impact on scope, budget, or timeline.</li></ul>Performance &amp; Quality Reporting<ul><li>Track code quality metrics such as test coverage, defect rates, and technical debt.</li><li>Monitor team performance, morale, and capacity planning</li></ul>Documentation &amp; Audit Trail<ul><li>Maintain project artifacts including reports, meeting minutes, and change requests.</li><li>Provide compliance reporting and documentation for audits when necessary.</li></ul>Stakeholder Communication<ul><li>Tailor reports for different audiences (technical vs. executive).</li><li>Present findings in steering committees, town halls, or leadership meetings.</li></ul>Required Experience &amp; Skills<ul><li>Minimum 3–5 years in project management, preferably with exposure to software development or tech-driven projects.</li><li>Strong understanding of reporting tools (e.g., Jira, Confluence, Power BI, or similar).</li><li>Familiarity with Agile methodologies (scrum, sprint planning, retrospectives).</li><li>Excellent communication skills, with ability to engage technical and non-technical stakeholders.</li><li>Strong analytical and organizational abilities.</li><li>Knowledge of budget tracking and resource allocation.</li><li>Bonus: Background in software engineering, QA, or business analysis.</li></ul>Important NoteThis role is for experienced project leaders with technical literacy. If you do not have both project management and software knowledge, please do not apply. We are looking for a candidate who can meaningfully contribute from day one and grow into a long-term, compensated leadership position.

Landseed

Technical Project Manager

This Volunteer Placement is Located in: Medellín, Medellin, ColombiaStart Date: December 2025Placement Length: 6 months with the possibility of extensionLanguage Requirements: SpanishPlease submit an Spanish Resume and Statement of InterestEligibility: Open to Canadian Citizens and Permanent Residents of Canada only<h3>The Volunteer’s Role</h3>This is a fantastic opportunity to use your skills in communication and marketing to drive social change while immersing yourself in the vibrant culture of Medellín!Who We’re Looking ForDegree in Social Communication, Marketing, or related fields.Experience in audiovisual production, social media management, and fundraising campaigns.Proficiency in design tools (Canva, Adobe Suite, etc.).Strong Spanish skills (Advanced oral, Intermediate written).A flexible, team-oriented mindset with a passion for social impact.Why Volunteer With Us?Make a difference in the lives of marginalized communities.Live in Medellín—a dynamic city known for innovation and culture.Receive a stipend for accommodation and living expenses.Grow professionally while working with a dedicated teamAs a volunteer, you will do:<ul><li>Content Creation</li><li>Social media management</li><li>Design of visibility materials</li><li>Face-to-face and digital fundraising campaigns</li></ul>Essential Requirements:<ul><li>University and/or graduate degree in social communication, marketing and advertising, business administration or related careers.</li></ul>Essential Background:<ul><li>Social communication or related fields</li><li>Experience and knowledge in audiovisual communications</li><li>Experience in developing fundraising campaigns</li><li>Experience and knowledge in design programs</li><li>Experience in working with social networks.</li></ul>What’s in it for YOU? A life-changing experience!<h3>About Us, the Project and the Partner</h3>Cuso InternationalCuso International is an international cooperation and development organization that works to create economic and social opportunities for marginalized groups. Together with our partners, we are focused on efforts to advance gender equality and social inclusion, improve economic resilience, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Founded in 1961, Cuso International works in Africa, Latin America, the Caribbean, and Canada.We seek individuals who share our values and are committed to supporting marginalized groups, including those from the LGBTQIA+ communities. &nbsp;Project - Sharing Canadian Expertise for Inclusive Development and Gender Equality (SHARE)Cuso International will deliver the Sharing Canadian Expertise for Inclusive Development and Gender Equality (SHARE) project, with a contribution from Global Affairs Canada (GAC) over seven years (2020-2027). SHARE aims to improve the economic and/or social well-being of the poorest, most marginalized and vulnerable people, particularly women and girls, in developing countries, to contribute to the Sustainable Development Goals. In addition to increasing the engagement of Canadians in international development and key global issues, this project will aim to increase the performance of country partners to deliver more inclusive, innovative and environmentally sustainable development initiatives that advance gender equality, in support of the action areas of Canada’s Feminist International Assistance Policy.Partner - Fundacion Victoria ElenaFundacion A-Kasa is a social organisation that has been through processes of science and science and innovation, to create a community development model based on collaborative networks.<h2>Benefits</h2><h3>Terms and Conditions</h3>Cuso International's terms and conditions allow you to lead a modest and healthy lifestyle similar to local living standards. This support package will cover basic living expenses for one volunteer and is not intended to cover home-based expenses (eg. loans, support payments, etc.) or luxury items such as imported items in placement or international personal travel.Support Package<ul><li>Modest monthly living allowance</li><li>Accommodation while in placement</li><li>Medical Health Insurance (including the cost of required vaccinations and antimalarial medication)</li><li>Round-trip airfare and visa/work permit costs</li><li>Pre-placement training, In-Country Orientation (ICO) and Reintegration Debriefing</li><li>Support while in placement through Cuso International's Country Program Office (CPO) and local partners throughout your placement</li><li>Access to Employee Assistance Program (EAP) while in placement and upon return</li><li>Bonus: Additional return flight home or cash in lieu after 12 months of service for volunteers who extend for another 6 months</li></ul>Selection Requirements:Please note that if you are shortlisted for the placement, you will be required to:<ul><li>Confirm Passport or Permanent Resident details for travel purposes&nbsp;</li><li>Provide 2 Professional References and 1 Personal Reference</li><li>Complete a language assessment during the preliminary telephone interview in the language required for your placement</li><li>Obtain a satisfactory Police Check</li><li>Complete a medical exam and be medically cleared before your departure</li><li>Due to the COVID-19 situation, be double vaccinated following the</li></ul>Pre-placement Training and Briefing - Skills and Knowledge for Working in Development (SKWID)We commit to helping you prepare as best as possible for your placement. You will have a Volunteering Mobilization Advisor (VMA) to support you through the process and will participate in pre-placement training as part of your preparation. You will also have access to self-directed briefing documents, online training, and external resources through the volunteer portal. This training is designed to maximize your understanding of your placement and culture, help you identify and plan your learning, and help you stay safe and healthy during your placement.Protection from Sexual Exploitation and AbuseCuso International works with poor, vulnerable and marginalized people, mainly women and girls, to eradicate poverty and inequality. We understand the need to uphold and enforce the highest standards of ethical and professional conduct.At Cuso International, we believe that all people, regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, age, record of offences, marital status, family status, sexual orientation, gender expression and identity or disability have the right to live lives free of harassment, sexual exploitation and abuse.Cuso International considers all forms of harassment, sexual exploitation and abuse to be incompatible with fundamental belief in the human dignity of all people, international and national agreements and standards, and its core values. Cuso International volunteers must agree to uphold the Child Protection, Prevention of Workplace Violence, Prevention of Workplace Harassment and Discrimination, and Prevention of Sexual Exploitation and Abuse Policies and .Residency and CitizenshipDuring the application and pre-placement phases, most Cuso International applicants are based in Canada, although we also receive applications from outside Canada. Regardless of your location, it's crucial for us to maintain easy and prompt communication with you between your application and start dates. We may request your passport, need to know your current residence, and be informed of any travel plans.Leaving your country of residence can impact your citizenship status. If you're leaving your residence for a placement, it is your responsibility to research the implications with local immigration authorities. By applying, you accept full responsibility for any consequences regarding citizenship, residency, or immigration status. Canadian Permanent Residents should make arrangements with immigration authorities before travelling to avoid any risks to their residency status.

Social Media & Content Advisor 

<h2>Description</h2>This Volunteer Placement is located in: JamaicaEligibility: Open to Canadian Citizens and Permanent Residents of Canada onlyStart Date:&nbsp;December 2025Language Requirements:&nbsp;English&nbsp; The overall purpose of the placement is to strengthen the capacity of the Caribbean Vulnerable Communities (CVC) and Eastern Caribbean Alliance for Gender Equality (ECADE) to create and implement monitoring and evaluation (M&amp;E) tools for effective measurement of the impact of their programs and services on the lived experiences of the LGBTQIA+ community in the Caribbean. As a volunteer, you will support the team to create and administer M&amp;E tools using a gender-responsive lens.<h2>Requirements</h2><ul><li>University degree in social/political sciences, international development, human rights, gender studies, social work, law, public policy, or related field.</li><li>Minimum of 3 years of demonstrated experience in a position (s) related to the promotion of gender equality, diversity and/or women’s development issues.</li><li>Experience working with project M&amp;E activities.</li><li>Experience with reporting.</li><li>Specialized training in gender equality and social inclusion.</li><li>Experience training others in gender equality and social inclusion.</li><li>Experience working with LGBTQIA+</li><li>Training in M&amp;E for project.</li></ul>

Monitoring & Evaluation Officer

JOB POSTING&nbsp; ADMINISTRATIVE COORDINATOR PART-TIME&nbsp;APPLICATION DEADLINE: 12/OCT/2025&nbsp;Please note: This position is open exclusively to candidates in Ontario.Get to Know Us:Family Councils Ontario works with long-term care home residents' families, Family Councils, and home staff across Ontario to enable them to cultivate positive relationships, build effective Family Councils, and improve the long-term care experience. Our mission is to lead and support families in improving quality of life in long-term care. Through collaboration with families, care home staff, and sector partners, we aim to create a safe, vibrant, inclusive, and respected long-term care system.As a registered charitable nonprofit funded by the Ontario Ministry of Long-Term Care, we support Family Councils through direct consultation, education, training, and resource development. From hosting workshops to producing educational content, we are committed to strengthening the voice of families in long-term care.To help make this possible, we now seek an Administrative Coordinator (Part-Time).The Role:&nbsp;As an Administrative Coordinator, you will support the CEO and the broader FCO team in ensuring the smooth day-to-day operation of the organization. This part-time role is critical in providing administrative coordination, managing internal processes, and supporting governance and event planning.Key responsibilities include:<ul><li>Providing administrative support to the CEO and staff</li><li>Entering payroll data and assisting with payroll processes</li><li>Coordinating logistics for board meetings and liaising with the Board of Directors</li><li>Assisting in planning and organizing events</li><li>Managing scheduling, internal communications, and calendar coordination</li><li>Maintaining digital and physical records and supporting office organization</li><li>Supporting procurement, formatting, and document preparation</li><li>Assisting with other duties as required to maintain operational efficiency</li></ul>Key Qualifications:The ideal candidate will bring administrative experience and a proactive, detail-oriented approach. A background supporting executive-level staff or nonprofit boards is highly valued. You should be proficient with Microsoft Office, digital collaboration tools, and ideally have experience with payroll systems.We are looking for someone with strong organizational and time management skills, excellent communication abilities, discretion in handling sensitive information, and a dependable, professional presence. Familiarity with nonprofit governance is an asset.Position Details:Salary is: $32,000 annuallyBenefits: Participation in the OPTrust Select pension plan (3% matched contributions) is optional. Health Spending Account is included.Typical weekly hours are: 14 hoursAvailability: Must be available to work 14 hours within FCO’s standard hours of work: Monday-Thursday 9 AM-5 PM, with e.g., occasional overtime, travel, or evening and weekend commitments.Our Hiring Process:&nbsp;Our hiring process typically includes three stages:&nbsp;<ul><li>First-round interview – We’ll share the questions with you in advance, so you have time to prepare.&nbsp;</li><li>Second-round interview – You’ll present examples of your past work and/or walk us through a scenario we’ll provide ahead of time.&nbsp;</li><li>Team meet-and-greet – A chance to connect with more of the FCO team to get a sense of culture and fit on both sides.&nbsp;</li></ul>To Apply:To apply for this position, apply via the “Apply” button in this job posting. Please submit a resume, cover letter, and link to your portfolio. Applications will be accepted until October 12, 2025 or until the position is filled.Interviews will be conducted on a rolling basis as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted.FCO is committed to putting people at the centre of everything we do. We do not use AI to screen or review resumes of eligible candidates.Family Councils Ontario is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community. We will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.

Family Councils Ontario

Administrative Coordinator (Part Time)

Fred Victor Associate Director, 24-HR ServicesFred Victor Centre acknowledges this land, known as Tkaronto, and honors the stewardship, past, present, and future of the Wendat, the Chippewa, the Haudenosaunee, the Anishinaabe, and most recently, the Mississaugas of the Credit First Nation. Tkaronto is part of the Dish with One Spoon Territory. Fred Victor Centre is a social service charitable organization committed to improving the health, income, and housing stability of individuals experiencing poverty, homelessness, and mental health and substance use struggles in Toronto. Serving more than 3,000 people each day across 20 sites throughout the city and having served countless individuals over its 125-year history, Fred Victor ensures that the people interacting with the organization are treated with respect and unconditional positive regard. Going a layer deeper, the organization is committed to creating healthy and thriving communities where every person has a home and access to opportunity.The 24-Hour Services department at Fred Victor serves a diverse homeless community, including people aged 18 and older, couples, trans and non-binary individuals, and those experiencing homelessness with pets. The department operates eight permanent sites and one seasonal winter service, which include emergency and transitional shelters, 24-hour drop-ins, and respite programs. It’s within this context that Fred Victor invites applications for the role of Associate Director, 24-HR Services—a position that will be pivotal in overseeing high-quality, client-centered services across multiple locations and advancing the organization’s mission to end homelessness one person at a time. Reporting to the Director, 24-HR Services, the Associate Director is responsible for the direct operation of at least three to four service sites, ensuring the delivery of excellent client service and compliance with funder, legislative, and organizational requirements. The incumbent will work closely with the Director to develop and implement policies and procedures responsive to emerging sector needs and the realities faced by vulnerable communities. They will assist with budget creation and monitoring, ensuring the department operates within financial targets, and will collaborate with the Recruiting Manager to ensure staffing needs are met at all sites.The Associate Director will also play a key role in staff training and professional development, working in coordination with the Quality Assurance Officer to foster continuous learning and capacity-building. Beyond operational oversight, the Associate Director will represent Fred Victor in sector initiatives, building and maintaining relationships with partner agencies, emergency services, community organizations, and other stakeholders. They will support the preparation of external presentations to profile service innovations, contribute to strategic projects, and ensure that the department operates within trauma-informed, harm reduction, and housing-first approaches.How to Apply&nbsp;Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, Fred Victor welcomes and encourages applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience. Fred Victor is partnering with BES Executive Search, a firm committed to ensuring that every search mandate engages a pluralistic and intersectional range of candidates. Applicants are guided through what BES calls ‘The BES Experience’—a thoughtful, candidate-centred process that meets candidates with support and care throughout the search process. All interested applicants are encouraged to apply, no later than September 15, 2025 at 5:00pm by clicking <a href="https://app.loxo.co/job/NjQ3MS03cnUxOG9sd3lyZTZteXRv/form?source_type=app" target="_blank">https://app.loxo.co/job/NjQ3MS03cnUxOG9sd3lyZTZteXRv/form?source_type=app</a>&nbsp;In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), applicants living with a disability will be provided with accommodation throughout the search process. Should accommodations be required, please make Melissa Sumnauth aware by emailing <a href="mailto:msumnauth@bessearch.com" target="_blank">msumnauth@bessearch.com</a>. BES is deeply grateful to all who express interest in this opportunity and recognize the time and effort that goes into submitting an expression of interest. While only those most closely aligned with the position requirements will be contacted for an interview, all applications are reviewed with thoughtfulness and will receive correspondence from the firm as part of our commitment to delivering a respectful and inclusive candidate experience.Qualifications Among the qualifications being sought in candidates, the incoming leader must have a deep and abiding commitment to advancing reconciliation, equity, diversity, inclusion, and accessibility in all its forms and must believe, intrinsically, in the importance of leading with curiosity and welcoming ideas that can later be synthesized and turned into possibility. While all candidates are encouraged to apply and, in so doing, share how they see themselves adding value to the Fred Victor environment, the following credentials and/or experiences are seen as possible markers of the candidates most likely to realize success in the role: a degree or diploma in the social services sector (or equivalent combination of education and experience); at least eight years of experience managing residential services and five years supervising, training, and coaching diverse teams; extensive experience supporting individuals experiencing homelessness, poverty, and social isolation; strong knowledge of mental health, addictions, crisis intervention, conflict resolution, and harm reduction; and proven experience in budget preparation, policy development, and external representation.Fred Victor offers a salary range of $90,174.38 to $111,391.88 per year, four weeks of vacation to start plus one float day, a generous paid sick leave allowance, employer-paid group benefits including extended health, dental, life insurance, and AD&amp;D, LTD coverage (employee-paid premiums), and a group RRSP with a 6.5% employer contribution and 4% employee contribution after probation. The organization also provides access to an Employee and Family Assistance Program, alongside offering many wellness-centered programs.

Fred Victor

Associate Director, 24-HR Services

As the new Executive Director of the Vanier Institute of the Family, you will lead a small but passionate and dedicated team. This is an exciting role for a collaborative, strategic, thoughtful and innovative leader who is passionate about advancing the wellbeing of families in Canada, including deepening understanding of their diverse experiences and needs, and advancing policies to meet those needs.En tant que nouvelle directrice générale ou nouveau directeur général (DG), vous dirigerez une petite équipe des plus passionnées et engagées. Il s’agit d’un excitant défi pour celles et ceux qui savent faire preuve de leadership collaboratif, stratégique et engageant, et qui ont à coeur l’amélioration du bien-être des familles au Canada, notamment en favorisant une meilleure compréhension de leurs diverses expériences et divers besoins, et en mettant de l’avant des solutions pour y répondre.

Evenings & Weekends Consulting

Executive Director

Person &amp; Family-Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment, and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.Reporting to the Chief Executive Officer (CEO), the Manager, Quality &amp; Risk Management provides strategic leadership to strengthen Lumacare’s culture of safety, accountability, and service excellence. This position is responsible for advancing continuous quality improvement, risk management, accreditation readiness, and client experience strategies that enhance outcomes and organizational performance. The Manager also leads the development and implementation of Lumacare’s Ethical Framework, ensuring decisions and practices are guided by integrity, fairness, and client-centered values. By leading quality and risk management, embedding ethical practices, and equipping staff through training and education to provide safe, client-centered care, the Manager ensures Lumacare continues to be recognized as a leader in community-based services.Responsibilities:Ensure Compliance to All Quality Standards<ul><li>Lead organizational alignment with Ontario Health Team, Accreditation Canada, and RNAO Best Practice Spotlight Organization (BPSO) quality standards.</li><li>Develop and implement a comprehensive project plan to achieve and sustain Accreditation Canada Qmentum status, serving as the primary contact with surveyors.</li><li>Drive a culture of continuous quality improvement (CQI) by integrating innovative tools, technology, and partnerships into operations.</li><li>Develop, implement and oversee the agency’s Quality Improvement Plan, Risk Management Plan, and Client Safety Plan, embedding the Quadruple Aim (better experience for clients and staff, improved outcomes, efficiencies).</li><li>Solidify Lumacare’s leadership position in the sector, driving a culture of continuous quality improvement in the Ontario Health Team, and through the CSS Network.</li></ul>Training, Education, and Safe Care Practices<ul><li>Design and deliver training programs and educational initiatives for staff, with a focus on Personal Support Workers, to ensure the delivery of safe, high-quality, and client-centered care.</li><li>Provide ongoing support and training to all staff in risk management, safety, infection prevention, and quality practices.</li><li>Develop and disseminate resources, guidelines, and tools to strengthen everyday care delivery and safety.</li></ul>Lead Client Experience Initiatives<ul><li>Develop and implement annual and quarterly client experience surveys in collaboration with program leadership, analyze results, and lead organizational response through targeted improvement plans.</li><li>Serve as the primary lead for escalated client and family concerns, ensuring timely resolution and systemic improvements.</li></ul>Emergency Preparedness &amp; Staff Safety<ul><li>Lead the development, implementation, and evaluation of Lumacare’s emergency preparedness framework, ensuring staff readiness and organizational resilience.</li><li>Drive staff safety initiatives, including workplace safety, joint health and safety initiatives, and proactive risk management to protect staff and clients.</li><li>Collaborate with internal committees and leaders to strengthen safety culture across the organization.</li></ul>Ethics Governance<ul><li>Co-Chair and oversee Lumacare’ ethics committee, development and implementation of ethical framework to ensure the organization’s work is guided by an Ethics Framework, supporting staff and leadership in ethical decision-making and accountability.</li></ul>Incident Reporting and Documentation<ul><li>Champion effective incident reporting and documentation practices across the organization through audits, staff training, and process improvements.</li><li>Analyze data to identify risks and trends, and lead proactive initiatives to strengthen safety and quality.</li><li>Oversee the incident analysis process, incidents and near misses ensuring lessons learned are translated into system-wide improvements.</li></ul>Committee Membership – External and Internal<ul><li>Solidify Lumacare’s leadership position in CSS quality in relation to the healthcare system through active participation and engagement in external committees, planning tables and working groups.</li><li>Active member/leader of Board Quality and Stewardship committee, Client and Family Advisory committee, and program and services related committees including Joint Health and Safety Committee, IPAC, Falls Prevention, Medication Management, Elder Abuse.</li></ul>Qualifications:<ul><li>Post-secondary education in a clinical or health-related field (e.g., Nursing, Health Sciences, Community Health); a Registered Practical Nurse (RPN) designation is considered an asset.</li><li>Minimum of 3-5 years’ experience in quality improvement, risk management, and accreditation in a healthcare or community care setting.</li><li>At least 1 year of direct experience with Accreditation Canada surveys and familiarity with Qmentum standards</li><li>Strong understanding of Ontario Health Team frameworks and sector alignment practices.</li><li>Demonstrated knowledge of the Quadruple Aim and the ability to use data to measure, monitor, and drive quality improvement.</li><li>Experience leading staff training, education programs, and supporting the implementation of ethical frameworks.</li><li>Proven ability to manage projects and lead cross-functional teams toward organizational goals.</li><li>Strong knowledge of client-centered care, patient safety, and continuous quality improvement methodologies (e.g., LEAN, PDSA).</li><li>Knowledge of emergency preparedness, workplace safety, and ethical decision-making principles</li><li>Experience in not-for-profit and/or community-based organizations is an asset.</li></ul>Skills and Competencies<ul><li>Strong leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.</li><li>Analytical and problem-solving skills to evaluate data, identify trends, and implement improvements.</li><li>Proficiency in developing policies, procedures, training materials, and operational tools.</li><li>Ability to represent the organization externally at planning tables, funder meetings, and sector working groups.</li><li>Strong organizational and time management skills, with the ability to manage competing priorities.</li><li>Solid computer skills, including proficiency in MS Word, Excel, Outlook, and PowerPoint.</li><li>Knowledge of CIMS and the RAI-CHA is an asset.</li><li>Valid Ontario Driver's License and access to a vehicle.</li><li>Valid Vulnerable Police Record Check completed within the last 12 months.</li><li>Mandatory COVID-19 vaccination required.</li></ul>Does this sound like what you’ve been looking for? Apply today!Lumacare is a fully accredited agency committed to equity in employment. Our goal is a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, and persons with disabilities, aboriginal persons and people who identify themselves as 2SLGBTQI+. We seek to attract and retain individuals who will work together to create and sustain a vibrant, healthy, safe and caring community.Notice to Candidates – you will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Lumacare will provide accommodation, accessible formats, and communication supports for the interview upon request.

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