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Intake and Triage CoordinatorDate Posted: 12/11/2025 Req ID: 46389 Faculty/Division: UofT Scarborough Department: UTSC:AccessAbility Services Campus:&nbsp;University of Toronto Scarborough (UTSC) Position Number: 00058442About us: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.AccessAbility Services provides and coordinates services and programs that empower students with disabilities to maximize their educational potential and ensure that all students with disabilities can freely and actively participate in all facets of University life. We value diverse abilities as a source of strength and knowledge and are committed to promoting a culture of inclusion. The department works to increase awareness of inclusive values among all members of the University community while building strong student success.This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (<a href="https://governingcouncil.utoronto.ca/secretariat/policies/equity-diversity-and-excellence-statement-december-14-2006" target="_blank">Statement on Equity, Diversity &amp; Excellence</a>). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.Your opportunity: In this role, you will work collaboratively within a dynamic, multi-disciplinary team to provide holistic accommodations services and supports to students with disabilities. You will play a key part in ensuring an efficient intake and registration process, reviewing and assessing confidential medical and psychological documentation, and determining and implementing appropriate interim accommodations. You will liaise regularly with faculty, instructors, external service provides, community agencies, and internal university partners to support the effective delivery of accommodations and related services.&nbsp;Core responsibilities include assessing eligibility of students to access services, processing registrations and planning and implementing interim accommodations based on each student’s disability-related needs and strengths. You will also supervise front-line staff who provide support services to students, which include booking appointments, responding to enquiries regarding services and assisting with the arrangement of accommodations.Your responsibilities will include:<ul><li>Checking eligibility of students to access services</li><li>Applying the established Ontario Human Rights Commission (OHRC) Guidelines on Accessible Education to determine reasonable accommodations</li><li>Reading and assessing medical information to develop accommodations for students</li><li>Liaising with an inter-disciplinary support team on the best approach to provide student care and service</li><li>Advising course instructors and staff on student accommodations issues</li><li>Overseeing day-to-day service delivery requirements and operational needs (of front-line services)</li><li>Developing and revising business methods that support administrative workflow and objectives</li><li>Directing the activities of a group of staff-appointed employees all performing a similar function</li></ul>Essential Qualifications:<ul><li>Master's Degree in Social Work, Counselling, Education and/or a relevant disability-related field such as rehabilitation services, or equivalent combination of education and experience.</li><li>Minimum four years of related experience working with adults with learning and mental health disabilities with co-morbid conditions, including two years of experience completing intake and registration for students with disabilities, assessing a range of medical documentation and developing and implementing interim accommodations in a post-secondary or student services environment</li><li>Must have experience reviewing clinical documentation, including psycho-educational testing reports and psychological evaluations</li><li>Demonstrated experience dealing with persons in emotional distress or conflict</li><li>Experience supervising a small team and overseeing the planning and workflow of administrative support services (i.e. supporting front desk intake and registration services)</li><li>Excellent computer proficiency and experience working with Microsoft Word, Excel, PowerPoint, as well as scheduling and data management software (i.e. Clockwork)</li><li>Knowledge of service provision for students with hearing and visual disabilities</li><li>Must be committed to the principles of equity, diversity and inclusion and be able to demonstrate an understanding of the implication of disabilities as they relate to students' success at university</li><li>Demonstrated understanding of the strengths and challenges of youth and adults with mental health and learning disabilities and have knowledge of cultural views of disability</li><li>Excellent reading, oral and written communication skills, including presentation and facilitations skills</li><li>Sound critical-thinking and interpersonal skills</li><li>Demonstrated ability to synthesize knowledge and display sound judgement, attention to detail and a high degree of accuracy and ability to respond calmly and efficiently in crisis situations</li><li>Ability to work effectively both independently and within an inter-disciplinary team</li><li>Ability to exercise initiative, tact, discretion, problem-solving skills and work in a fast-paced environment</li><li>Knowledgeable about general academic structure of a University and specific requirements of academic courses and programs</li><li>Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and work environment</li></ul>Assets (Nonessential):<ul><li>Knowledge of assistive technology to support reading and writing (including voice recognition, text-to-speech, scheduling and organizational software)</li></ul>To be successful in this role you will be:<ul><li>Adaptable</li><li>Approachable</li><li>Communicator</li><li>Organized</li><li>Problem solver</li><li>Resourceful</li><li>Tactful</li><li>Team player</li></ul>Notes:<ul><li>Please note that the working hours for this position are Monday, Tuesday, Thursday 8:30AM - 4:30PM; &nbsp;Wednesday 9:30AM - 7:00PM; Friday 8:30AM - 4:15PM</li><li>Please apply to this posting through this link: <a href="https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator-/" target="_blank">https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator…</a></li></ul>Closing Date: 01/11/2026, 11:59PM ET Employee Group: USW&nbsp; Appointment Type: Budget - Continuing&nbsp; Schedule: Full-Time Pay Scale Group &amp; Hiring Zone: USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.&nbsp; Job Category: Administrative / Managerial&nbsp;Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Diversity StatementThe University of Toronto embraces Diversity and is building a&nbsp;culture of belonging that increases our capacity to effectively&nbsp;address and serve the interests of our global community. We&nbsp;strongly encourage applications from Indigenous Peoples,&nbsp;Black and racialized persons, women, persons with&nbsp;disabilities, and people of diverse sexual and gender identities.&nbsp;We value applicants who have demonstrated a commitment to&nbsp;equity, diversity and inclusion and recognize that diverse&nbsp;perspectives, experiences, and expertise are essential to&nbsp;strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see&nbsp;<a href="http://uoft.me/UP" target="_blank">http://uoft.me/UP</a>.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact&nbsp;<a href="mailto:uoft.careers@utoronto.ca" target="_blank">uoft.careers@utoronto.ca</a>.

University of Toronto Scarborough

Intake & Triage Coordinator

JOB POSTING 
555 Richmond Street West 

 
YES believes that employment is empowerment and the cornerstone of safe and healthy 
communities. YES leads the Canadian youth sector with innovative programs that 
empower disadvantaged and vulnerable youth to become self-sufficient contributing 
members of society. 

 
The Position: Career Counsellor/Job Developer 
Location: 555 Richmond Street West 
 

 
Summary – The Position, 

Reporting to the Manager, Career Counsellor/ Job Developer position provides employment 
planning, preparation and job development services to clients who require assistance in 
conducting their own job search due to poor work habits, market perception barriers or 
interpersonal skills. They are responsible for building partnerships with employers in the 
GTA to create job opportunities for clients. The Career Counsellor/Job Developer plays a 
hands-on role with clients and employers, providing support and monitoring of placements 
to ensure job retention. 
 

The Candidate 
Your energy and enthusiasm are boundless and you enjoy and thrive in a fast-paced 
environment. You are detail oriented, creative and an excellent communicator. You want 
to work with employers and youth to create employment and apprenticeship opportunities. 
You are driven and welcome the opportunity to aspire to measurable targets. You thrive in 
a professional environment and possess post secondary education/degree and relevant 
work experience. 

 
Qualifications 

• University degree and three years’ experience in job development and/or 
sales/marketing and recruitment 

• Ability to work in a performance-based system with a proven track record of meeting 
targets and deadlines 

• Ability to work in a team and to establish rapport with employers, clients and co-
workers 

• Excellent communication, negotiation and presentation skills 

• Strong time-management skills and ability to multi-task in a fast paced environment 

• Knowledge of the Toronto labour market, industry trends and apprenticeships 

• Knowledge and understanding of general YES services and the target group served 

• Comfortable working with at-risk youth and persons of diverse backgrounds 

• Multicultural sensitivity and the ability to work in a multicultural / multiracial 
organization 

• Proficiency in MS Office applications, Internet, email, and database management 


Specific Duties 

• Assist in developing promotional materials as well as market YES services to the 
business community 

• Assess the client’s skills and abilities, employment interest and barriers to successful 
employment to determine employment needs and develop a plan of action identifying 
level of support 

• Clarify employment, training or career goals by exploring local labour market, education 
and training opportunities/resources, including apprenticeship opportunities 

• Determine need, suitability and readiness for on-the-job or training supports 

• Follow up with clients, referring agencies and employers 

• Conduct presentations to agencies and the community at large on behalf of YES 

• Adhere to and maintain outcomes target as set by YES and ensure high quality customer 
service 

• Responsible for the employment skills training component, as well as case management, 
securing quality work placements and ongoing employment, etc. 

• Plan and organize job fairs, information sessions and employer presentations on a 
regular basis 

• Develop and maintain a diverse job bank, keeping all information current and well 
organized 

• Develop training plans in conjunction with employers for the duration of all training 
placements 

• Negotiate training contracts and stipends, ensuring all forms are signed prior to 
placement start dates 

• Market YES services to employers and create job trials, job shadowing, mentorship and 
job placement opportunities as well as regular job orders by: purchase of relevant 
employer lists, mail-outs, cold calls, telephone solicitation and any other method 
deemed appropriate. 

• Facilitate regular group workshops on employment preparation, job maintenance, and 
life skills 

• Ensure all case notes and documentation for each file are completed, accurate and kept 
up-to-date 

• Monitor and maintain regular contact with employers to encourage successful 
participant job retention 

• Conduct regular evaluations with all YES clients and employers to ensure excellent 
customer service 

 
Organizational Responsibilities 

• Adheres to all YES policies and procedures and ensures confidentially is maintained on 
client, personnel, financial and agency matters; 

• Represents YES at all times in a professional manner; 

• Participates in regular supervision meetings; 

• Works cooperatively with other team members; 

• Carries out any other duties, as required 
 
Starting Salary: $62,739.81 with an increase after 6-month to $63,426.23 
 
Hours of Work: 40 hours per week 
 
Position Type: Career Counsellor/Job Developer, OPSEU Bargaining Unit Position 
 
 


If interested, please send your cover letter and resume to <a href="mailto:eavakian@yes.on.ca" target="_blank">eavakian@yes.on.ca</a> 
 
Accommodation will be provided in all parts of the hiring process as required under the YES 
Accessibility policy. Applicants need to make their needs known in advance. 
 
We thank all applicants; however only those selected for interviews will be contacted. YES is 
an equal opportunity employer. 

<a href="mailto:eavakian@yes.on.ca" target="_blank">mailto:eavakian@yes.on.ca</a>

Youth Employment Services YES

Career Counsellor/Job Developer - IES555

FULL TIME, REGULAR POSITION SALARY RANGE: $71,709 - $84,364Benefits include: • Extended Health and Dental benefits including Life, AD&amp;D and LTD • Healthcare of Ontario Pension Plan (HOOPP) • Employee Assistance Program (EAP) • Paid time off (vacation, sick and personal days) • Professional development time and fundsSouth Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.As a member of a multi-disciplinary agency, the Social Worker – MSW will provide therapy/counselling, crisis support, case management, group facilitation, as well as participate on community development initiatives. The focus of this role is to offer trauma-informed care to clients with multiple chronic conditions impacted by the social determinants of health. Language capacity and ability to support the Cantonese and/or Mandarin speaking, as well as English speaking communities, is a requirement. This position is expected to work onsite.Responsibilities: Counselling/Therapy • Conduct client intake, including an initial assessment, responding to crisis situations and referring clients to resources • Perform clinical assessment of clients (individuals, couples and families) • Develop client focused service plans, including goals, tasks required to achieve goals, clearly outlining client responsibilities, and the responsibilities of others within their circle of care, in a defined timeframe • Provide counselling services in areas including, but not limited to grief, suicide prevention, health related matters, couples relations, depression, anxiety, and gender-based, age specific, race or immigration related abuse • Provide counselling support during crisis intervention and settlement support as needed • Build client capacity in essential life skills including, but not limited to conflict resolution, communication skills and assertiveness training • Advocate for client rights and benefits as individuals, groups or communities • Review intervention plans to ensure progress towards established goals • Terminate service when goals are achieved • Arrange case conferences as appropriate Case Work • Ensure proper client registration • Perform functional assessments of clients • Identify and assess client needs • Plan appropriate interventions • Liaise with other relevant community and government agencies to provide appropriate services to clients • Build client capacity to problem solving, find and access appropriate services in their community • Advocate for individual and collective client rights and needs as appropriate • Monitor client progress towards established goals • Review intervention strategies to ensure progress towards goals • Terminate service when goals achieved Group Work, Health promotion and Education • Identify client needs that are best addressed through group-based interventions • Support post-partum group • Collaborate with colleagues and partners to plan and facilitate group sessions and required supports for specified groups • Evaluate effectiveness of group sessions/group process towards achieving established goals • Plan and deliver specific group sessions as requested by other community agencies, or SRCHC staff • Collaborate within own team and with other teams across the organization to identify and provide health education to target groups Administration/Organizational Functions • Maintain up-to-date client files as specified in the organization’s policy • Participate as a team member in all team functions • Ensure timely completion of all administrative tasks • Develop and maintain professional competence Community Work • Network with other professionals/agencies in the community to exchange information and ideas about community need • Identify the needs of the community • Prioritize the needs of the community • Develop, implement and evaluate programs to meet clients’ needs • Participate in community development project/committees in community/community events • Increase community awareness of SRCHC services by informing individual/agencies of centre services or client needs • Organize community events • All other duties as requiredQualifications: • Masters of Social Work (MSW) from a recognized university • 3-5 years of experience in a community-based human service organization • Member in good standing with the Ontario College of Social Workers and Social Service Workers • Fluency in Cantonese and/or Mandarin required • Thorough knowledge of and proficiency in current assessment and psychosocial counselling techniques for individuals, families and groups • Thorough knowledge and understanding of trauma-informed social work practice • Excellent knowledge of mental health issues, particularly within equity deserving communities • Experience working with post-partum clients • Ability to deal effectively in the prevention and management of crises • Thorough knowledge and understanding of community resources • Strong group facilitation skills • Demonstrated ability to work in a multi-disciplinary team environment • Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Proficiency in the use of computer technology and various software applications • Strong verbal and written communication skills • Excellent interpersonal skills • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThis posting is for an existing vacancy.Internal applicants please apply by Friday, December 19, 2025 at 12:00 p.m. (noon).This position remains open until filled.Please mail in your cover letter and resume in confidence to: The Hiring Committee – Social Worker – MSW South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “Social Worker – MSW” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

South Riverdale Community Health Centre

Social Worker – MSW

PART TIME, CONTRACT TO MARCH 31, 2027 17.5 HOURS PER WEEK (0.5 FTE) SALARY RANGE: $23,593.50 - $24,323.00Benefits include: • Healthcare of Ontario Pension Plan (HOOPP) • Health and dental benefits • Employee Assistance Program (EAP) • Paid time off (vacation, sick and personal days) • Professional developmentSouth Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.Working primarily at the Fixed-Site office, the Harm Reduction Worker will interact with service users, distribute harm reduction materials, safely dispose of returned sharps, provide education, resources, information and referrals, and complete up-to-date data entry. This position is expected to work onsite.Responsibilities: • Create a welcoming environment for service users and visitors • Prepare harm reduction kits • Distribute harm reduction supplies and complete required documentation • Safely disposes of returned sharps and complete required documentation • Complete daily community needle sweeps and complete required documentation • Stock and organize harm reduction supplies in the fixed-site and other program and outreach areas • Provide information and referrals to services, programs and workers • Enter data into the computer program • Provide on-going communication with other team members and Program Managers • Attend training as required • Prepare for and participate in meetings • Maintain a clean and organized fixed-site and work space • Complete required shift notes and participate in daily debriefing • Complete SRCHC electronic time sheets documenting work hours • Apply intervention/diffusing/de-escalation/resolution techniques, to respond to service users in distress or in conflict with others • Ensure all clients entering the facility follow the center’s expectations and policies • Assist with and support phone and bathroom access for service users • Participate in program evaluation • Work flexible hours including evenings and weekends as required • All other duties as requiredQualifications: • Lived experience of drug use and/or sex work • Drug and sex positive • Lived experience of homelessness considered an asset • Completion of a peer training program considered an asset • Naloxone training considered an asset • Knowledge of harm reduction practice and strategies • Knowledge of and experience providing peer-to-peer support • Knowledge of community services and resources • Experience with overdose response • Ability to prevent and de-escalate conflicts, and confidence in asserting and maintaining strong boundaries • Good advocacy skills • Proficiency in the use of computer technology and various software applications • Strong verbal and written communication skills • Ability to actively and accurately listen • Open to feedback • Good interpersonal skills, non-judgmental and willing to learn • Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Ability to work well with others and function as a member of a team, collaboratively working in a team setting • Respect diversity including sexual orientation, gender, race, ability, drug use and sex work • Does not use homophobic, trans-phobic, sexist or racist language, or language demeaning to drug users and/or sex workers • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThis posting is for an existing vacancy.Internal applicants please apply by Friday, December 19, 2025 at 12:00 p.m. (noon).This position remains open until filled.Please mail in your cover letter and resume in confidence to: The Hiring Committee – HRW SUMH South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “HRW SUMH” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

Harm Reduction Worker – Substance Use & Mental Health

<h2>About us</h2>The Parent Resource Centre, a children’s charity, is a leader in holistic family support programs and comprehensive training for professionals. With a focus on child development, parent support, training, and research, the PRC has a lasting impact on the well-being of children.<h2>What you will do</h2><ul><li>Develop and implement family resilience programs that support child development and parental engagement.</li><li>Collaborate with community partners to enhance program outreach and effectiveness.</li><li>Provide training and support to staff and volunteers involved in program delivery.</li><li>Monitor and evaluate program outcomes to ensure alignment with organizational goals.</li><li>Report on program progress and make data-driven recommendations for improvements.</li></ul><h2>What we are looking for</h2><ul><li>Required: Bachelor’s degree in Social Work, Psychology, or a related field.</li><li>Required: Minimum of 3 years of experience in program management or family support services.</li><li>Strong interpersonal and communication skills.</li><li>Optional: Experience working with diverse communities and understanding of multicultural issues.</li><li>Optional: Fluency in French.</li></ul><h2>Why join us?</h2><ul><li>Opportunity to make a meaningful impact on families and children.</li><li>Collaborative and supportive work environment.</li><li>Competitive salary and benefits package.</li><li>Professional development and training opportunities.</li></ul><h2>Our Hiring process</h2><ul><li>Initial screening of applications.</li><li>First round interview with HR and program team.</li><li>Second round interview with senior management.</li><li>Reference checks and final offer.</li></ul><h2>Place of work / Location</h2><ul><li>Ottawa, Ontario, Canada</li></ul>

Parent Resource Centre

Family Resilience Program Manager

FULL TIME, REGULAR POSITION SALARY RANGE: $81,855 - $96,300Benefits include: • Extended Health and Dental benefits including Life, AD&amp;D and LTD • Healthcare of Ontario Pension Plan (HOOPP) • Employee Assistance Program (EAP) • Paid time off (vacation, sick and personal days) • Professional development time and fundsSouth Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.This position will operate as part of the new HART Hub. The HART Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michael’s Homes with support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, 2-Spirited People of the 1st Nations, Woodgreen Community Services, Comprehensive Treatment Clinic and The Neighbourhood Organization.The Program Manager, Substance Use &amp; Mental Health is responsible for the supervision and support of a diverse team of staff, and provides site specific and cross organization support for the Substance Use &amp; Mental Health team. The Program Manager, Substance Use &amp; Mental Health works collaboratively with other SUMH management team members to ensure both clinical and non-clinical services are delivered in a way that maximizes positive client impact. This position is expected to work onsite.Responsibilities: • Direct and manage the work of interdisciplinary teams • With support, conduct all required recruitment activities to ensure the Substance Use &amp; Mental Health teams are appropriately staffed • Provide supervision and ongoing guidance, feedback, recognition and coaching • Create staffing schedules for Substance Use &amp; Mental Health teams • Support staff development opportunities • Conduct probationary and annual performance reviews • Support the development and maintenance of a strong team • Work with program staff to resolve problems as they arise • Coordinate team meetings • Support team to build capacity through organizing skill sharing and training opportunities as well as resource mobilization • Address performance issues as they occur and make effective recommendations with respect to disciplinary steps up to and including termination, in consultation with the Director, Substance Use &amp; Mental Health • Work with Operational Health Systems team to ensure all programmatic and client information is properly documented • Coordinate daily/weekly/monthly/annual priorities, work plans and work flow for all identified programs, in conjunction with the Director, Substance Use &amp; Mental Health • Ensure supportive, strengths-based, trauma-informed, and anti-racist/anti-oppressive approaches are utilized in all aspects of program planning and direct service • Develop targets, timelines and processes to successfully manage tasks and workflow • Address day to day program and participant-related issues and ensure these are resolved in a clear, professional, timely manner • Utilize a community development approach to engaging those with lived experience of drug use, poverty, oppression and/or marginalization within Substance Use &amp; Mental Health Programs (e.g. employment, education/training, volunteering, advisory and liaison committees, and developing, implementing and participatory evaluation of programs and services) • Develop and coordinate team approaches to meeting the complex short and longer-term crisis intervention, counselling, case management and referral issues/needs of participants • Monitor, support, train and evaluate the ongoing development and implementation of Substance Use &amp; Mental Health related services • Identify and respond to increased risks, trends and gaps in programs, by offering services and support that respond to community feedback and meets diverse needs • Guide and support Substance Use &amp; Mental Health staff in providing trauma informed programming, recovery based programming, and short-term case management to support participants in personal health goals &amp; improving social determinants of health • Provide direct crisis intervention counselling, crisis de-escalation, conflict resolution, overdose response, safety planning and suicide risk assessments/response where needed • Develop and maintain collaborative team programming and partnerships within Substance Use &amp; Mental Health and other inter-disciplinary teams and programs at SRCHC, as well as with community partners and other service agencies to provide or improve services for people who use drugs • Advocate at local, provincial and national levels with and on behalf of those who take/use drugs, for equitable policies, legislation and funding, and access to health care, mental health, housing, legal and other support services needed to live safe and healthy lives • Maintain records, reports and other statistical information, and provides accurate and timely reports, stats, stories of impact as required • Make recommendations related to supplies and other purchases, and monitor budgets and expenditures in conjunction with the Director, Substance Use &amp; Mental Health • Develop, and coordinate effective print and electronic information and materials and give presentations for diverse audiences • In collaboration with Leadership, ensure all funding reports are completed and submitted as per accountability agreements and prepare funding proposals when requested • Support evaluation activities required by funders, including collation of in-house data • Support quality improvement initiatives across sites including chart reviews and case studies to support evaluation efforts • Ensure the successful coordination of client-centred services that align with best practices/guidelines • Ensure programs and services are meeting community needs and address identified risks, trends and gaps • Lead and support cross-organizational initiatives as required • Contribute to all program and organization planning activities • All other duties as requiredQualifications: • University degree in a related discipline i.e. health care, social work or equivalent combination of education and employment experience • 2-5 years progressive experience coordinating programs, managing and supervising staff • Registered Regulated Health Care Professional preferred • Current college membership as regulated under the Regulated Health Professions Act, 1991 maintained as applicable • Must have demonstrated experience and understanding of harm reduction practices, recovery methodologies, and substance use care • Demonstrated ability to supervise and support staff to ensure, client-centred, effective and efficient work processes • Experience working in, coordinating, managing and/or supervising staff within inter-professional approach that addresses health inequities and social determinants using an anti-oppressive approach • Demonstrated ability to develop and implement strategies to promote diversity and positive working relationships within the organization and across partner sites • Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Solid interpersonal, supervisory and critical thinking skills • Strong organizational skills • Excellent verbal and written communication skills • Proficiency in the use of computer technology and various software applications • Ability to work independently and as a member of a multi-disciplinary team • Knowledge and experience advocating for systemic change • A strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs • Overdose response and crisis de-escalation an asset • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThis posting is not for an existing vacancy.This position remains open until filled.Please mail in your cover letter and resume in confidence to: The Hiring Committee – Program Manager, SUMH South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “Program Manager, SUMH” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a non-bargaining unit position. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

Program Manager, Substance Use & Mental Health

Job Posting # 060124&nbsp;Position: CDRC Case Manager&nbsp;Program(s): Crossroads Day Reporting Centre (CDRC)&nbsp;Function: The role is to provide day to day counselling support to clients. To provide crisis intervention for clients.&nbsp; Work directly with Correctional Services Canada.&nbsp; &nbsp;To complete funder reports as required.Schedule: Full time permanent position. Weekend availability required. Hours/ days will vary depending on needs of the program&nbsp;Start Date: ASAPSalary: $25.60 per hourReports to: Team Leader(or his/her designate)Responsibilities:&nbsp;<ol><li>Demonstrated desire to advance knowledge and skills level.</li><li>Openness and ability to establish rapport.</li><li>Ability to interact on an individual and group basis; good interpersonal skills.</li><li>Effective crisis intervention skills.</li><li>Ability to effectively asses client behaviours and intervene using a cognitive-behavioural model.</li><li>Ability to analyze clients’ behaviours in order to assess needs and risk.</li><li>Ability to function effectively as both a leader and a member of a team.</li><li>Ability to act independently, as circumstances warrant.</li><li>Sensitive to cultural and individual values.</li><li>Ability to set limits.</li><li>Ability to use and describe various approaches to deal with issues and/or clients.</li><li>Effective written and verbal communication skills.</li><li>Ability to interpret policies and procedures and act within their intent.</li><li>Working knowledge of community resources.</li><li>Moral integrity and honesty.</li><li>Maintain a counselling caseload as a primary counsellor in order to facilitate, with each client, a complete risk/needs assessment.</li><li>Within 10 working days of client’s intake complete a LSI-R assessment; complete updated LSI-R assessments in regular 3-month intervals.</li><li>Meet with clients at a frequency to be determined based on assessment of needs and consultation with the supervising parole officer, and accurately record all meetings, goals, progress and activities of each client.</li><li>Ensure case files are maintained in compliance with agency and contract standards.</li><li>Demonstrate knowledge and practice of micro skills counselling and motivational counselling techniques when liaising with peers and clients.</li><li>Accurately record all behaviours and activities, both reported and observed, of all clients.</li><li>Be knowledgeable of community services that relate to the delivery of service in the setting.</li><li>During his/her shift, will monitor and maintain all established Program procedures and policies.</li><li>Complete and share with client, staff and CSC, any applicable reports on each of the clients on his/her caseload in a timely fashion.</li><li>Liaise on an on-going basis with CSC, including discussions regarding overall progress of each of the clients.</li><li>If and when appropriate, establish rapport with the family, referral worker, outside resources and any other party who has legal involvement with the client.</li><li>Provide or take appropriate action to provide the client with special programs to meet their needs.</li><li>Under the direction of their supervisor, organize, implement and/or deliver group or individual programs that are aimed at addressing identified needs of individuals or groups.</li><li>Utilizing cognitive-behavioural techniques, assist the client in addressing the identified needs, such as problem-solving skills, assertiveness training, communication skills, values clarification, anger management and leisure skills.</li><li>Assume on-call responsibilities as appropriate.</li><li>Deliver services in a way that reflects the racial, cultural, linguistic and gender specific needs of the community being served.</li><li>Ability to understand and apply principles of Anti-Racism, Anti-Oppression Framework to interactions</li><li>Actively participate in developing and implementing systems (i.e., forms, questionnaires, etc.) that will facilitate the case management process.</li><li>Remain awake, alert and attentive to client needs at all times when on shift.</li><li>Perform other duties or assignments as directed by the Director of Residential Services</li></ol>Qualifications:&nbsp;<ol><li>Community College Diploma or University Degree and/or combination of education and experience</li><li>Previous counselling experience with individuals involved in the justice system 3.&nbsp;Minimum of 2 years related employment experience in criminal justice system 4.&nbsp;Demonstrated equivalency of experience and training will be considered.</li><li>Knowledge of community resources</li><li>Intermediate-Advanced word processing skills are required.</li><li>Reliability check through Public Works</li></ol>The John Howard Society is an equal opportunity employer and a United Way anchor agency. This position will be covered under the union agreement between John Howard Society of Toronto and SEIU Healthcare. JHST is in compliance with AODA standards. Should you be invited to an interview and require assistance or accommodations, please contact us in advance of the interview.&nbsp;Please submit all cover letters and resumes (combined into one document) in confidence by email to <a href="mailto:crf@jhst.ca" target="_blank">crf@jhst.ca</a>. Be sure to indicate the position that you are applying for in your cover letter.*only those selected for an interview will be contacted. Thank you.*

John Howard Society of Toronto

CDRC Case Manager

JOB POSTING&nbsp;Full Time Regular Position&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Queen West Site&nbsp;Job ID: 2025-074&nbsp; &nbsp;&nbsp;Case Manager – Supportive Partnerships and Navigation (SPAN)&nbsp;Full-Time Regular Position (35 hours/week), Bargaining Unit - UFCW Local 175 &nbsp;Parkdale Queen West Community Health Centre (PQWCHC) is a dynamic, community-based health care organization that has historically served mid-west downtown Toronto, and now provides outreach services to across the entire city. Offering a broad range of services, including primary health care, dental care, harm reduction, health promotion, counselling, and community development programming, we are also committed to serving people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi-sited organization.&nbsp;We are seeking an experienced Case Manager who share our passion for making a difference; you see this role as an opportunity to take the next step in your successful career while contributing to a vision of Inclusive Communities. Responsive Healthcare. Healthier Lives.&nbsp;Reporting to the Harm Reduction Manager the SPAN Case Manager (CM) is a senior level harm reduction role responsible for on-going focused psycho-social work for individuals with complex social needs who experience high levels of marginalization.&nbsp; The CM is expected to increase linkages to appropriate Harm Reduction and substance use clinical care for individuals with complex substance use disorders who are reliant on street supply. The CM role will provide high quality service delivery to meet the funded project deliverables. CMs are expected to lead the psycho-social client planning with Management and Peer – SPAN workers to identify and delegate tasks to the appropriate wraparound care/role.General Responsibilities: &nbsp;The CM role is required to build rapport with clients and collaborate with community and clinical care teams; increasing connectivity to health and social care through comprehensive mobile Harm Reduction Case management. The CM will provide time-limited and focused care to support and improve access to safer supply alternatives and Harm Reduction Clinical Care for clients. The CM will conduct thorough assessments, coordinate care and follow-up, facilitate community integration, provide system advocacy and linking to long-term supports, where appropriate. This position also entails collaborative partnership work to ensure rapid integration of critical health services during this period of transition. You will monitor, modify and strengthen support networks and empower client’s self-determination to ensure that the clients and network can function sustainably and independently after final transfer of care. &nbsp;Qualifications:&nbsp;<ul><li>Undergraduate or graduate degree in the relevant discipline from a recognized university. </li><li>3-5 years of case management experience working with individuals and groups who have concurrent&nbsp;mental health and substance use issues including people who inject illicit drugs, who have faced or are at risk of homelessness and criminal justice involvement </li><li>3-5 years working with people who use drugs, racialized populations, Indigenous peoples, people who engage in sex work, prisoners/ex-prisoners, people with mental health challenges, and people who have experienced trauma </li><li>Proficiency in completing case management assessments, organizing and leading case conferences</li><li>Experience with mentorship and delivering training </li><li>Extensive knowledge of referral pathways for internal and external resources&nbsp; &nbsp;</li><li>Extensive advocacy, crisis intervention and prevention, conflict resolution, and negotiation skills </li><li>Extensive knowledge of various systems; such as CTS’s, SOS, RAAM, CAS, PGT, OW/ODSP, criminal justice system, taxes, immigration, legal, housing, transportation, food security and capacity to navigate those systems with ease and professionalism </li><li>Proficiency in current assessment, psychosocial and brief counseling techniques that are trauma-informed and strength-resiliency-based </li><li>Demonstrated ability to work with multi-disciplinary teams </li><li>Excellent written and oral communication skills </li><li>Proficiency in the use of computers and various software applications &nbsp; &nbsp;</li></ul>Compensation: $69,599 to $81,343 per annum, plus Group Benefits and HOOPP (Health Care of Ontario Pension Plan)&nbsp;If you are interested in joining in a creative and dedicated team, we want to hear from you! Applicants, please send your resume and cover letter in a single document (MS Word or PDF format only). Please apply using the form at the bottom of the PQWCHC employment page: <a href="https://pqwchc.org/contact/employment/&amp;nbsp" target="_blank">https://pqwchc.org/contact/employment/&amp;nbsp</a>;Job ID: 2025-074 &nbsp;Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense. Employment is conditional upon having had a COVID-19 vaccination(s) (as per Health Ontario) 14 days before starting employment. &nbsp;&nbsp;PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses.

Parkdale Queen West CHC

Case Manager – Supportive Partnerships and Navigation (SPAN)

FULL TIME, REGULAR POSITION SALARY RANGE: $47,187 - $50,179Benefits include: • Extended Health and Dental benefits including Life, AD&amp;D and LTD • Healthcare of Ontario Pension Plan (HOOPP) • Employee Assistance Program (EAP) • Paid time off (vacation, sick and personal days) • Professional development time and fundsSouth Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.This position will operate as part of the new HART Hub. The HART Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michael’s Homes with support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, 2-Spirited People of the 1st Nations, Woodgreen Community Services, Comprehensive Treatment Clinic and The Neighbourhood Organization.This position acts as part of a multidisciplinary team, facilitating client flow and referrals through the East HART Hub and other SRCHC Substance Use &amp; Mental Health (SUMH) programs. This will involve providing program information, answering and triaging calls, inquiries, referrals, greeting and checking-in clients, booking appointments and file management using the EMR system, data entry, program material and supply ordering, and scheduling. This position requires providing services to a range of clients, including people who use drugs, people with mental health concerns, and other marginalized populations facing significant health barriers.Working within the larger Service Administration &amp; Quality (SAQ) team, this position will also provide back-up administrative support for the clinic and centre as a whole. This could include working at various SRCHC locations, booking appointments, communicating with clients, responding to general enquiries, acquiring services for and providing information to the public and other agencies regarding the services of SRCHC. This position involves working evenings and weekends, and is expected to work onsite.Responsibilities: Reception • Provide reception services for the SUMH team, the clinic and SRCHC • Respond to general enquires, provide basic service to clients (e.g. TTC tokens, taxis, referrals to other agencies) and provide information to the public and other agencies regarding services • Schedule new intakes, follow up appointments, make reminder phone calls and coordinate client drop-in visits via the EMR • Provide backup support within the SAQ team • Recognize escalating situations and follow established protocols to obtain assistance and apply de-escalating techniques General Administrative Duties • Respond to the administrative needs of the SUMH and Operational Health System teams • Assist with team meetings i.e. maintain running agendas and minute taking • Ensure relevant Process Manual and workflows are followed, accurate and up-to-date • Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests • Open and distribute mail accordingly • Support with supply organization, ordering and tracking • Collaborate with program teams in the production and distribution of program material, brochures and flyers across multiple sites • Enter and maintain provider EMR templates, orientation and group schedules, as well as meetings and room booking • Provide administrative support with time off requests and rebooking clients following established minimum coverage guidelines • Utilize Excel in reception and administrative tasks Clinical Support and Administration • Administrative support for new referrals to SUMH programs via the EMR, email, e-referrals, fax and phone • Screen client calls; make appropriate appointments for services • Make arrangements and referrals with external services (e.g. x-rays, ECG’s and prescription renewals) as directed • Intake and registration of new clients following established protocols in the EMR • Work collectively to manage client waitlists for SUMH programs • Book appointments for clients using the EMR • Ensure the EMR and files are accurate and current • Input encounter information for data collection purposes into excel, EMR or other tracking system • Participate in all required meetings, trainings and communicate program and service updates across applicable teams • All other duties as requiredQualifications: • University, College and/or medical administrative education • Minimum one (1) year experience as a medical secretary or administrative assistant in a clinical or social service related environment preferred • Customer service training an asset • Conflict prevention and de-escalation training an asset • Knowledge of community, the health sector (including primary health care) and community health centres • A strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs • Experience working with marginalized populations, including homeless and street-involved people, current and former drug users, and sex workers an asset • General knowledge of Harm Reduction philosophy of care • Ability to assist with and help de-escalate conflicts, and confidence in asserting and maintaining strong boundaries • Respect for diversity, equity and accessibility with the ability to work collaboratively and positively with others • Ability to work effectively independently and as part of a multi-disciplinary team in a fast-paced environment • Planning and task management skills • Ability to prioritize and multi-task with simultaneous attention to detail • Excellent verbal and written communication skills • Excellent interpersonal skills in dealing with the public • Ability to assist people in a mature, friendly and helpful manner • Strong organizational skills • Proficiency in the use of computer technology and various software applications in particular an electronic health record • Ability to be flexible and a self-starter • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThis posting is for an existing vacancy.Internal applicants please apply by Tuesday, December 16, 2025 at 12:00 p.m. (noon).This position remains open until filled.Please mail in your cover letter and resume in confidence to: The Hiring Committee – Admin Program Assistant – SUMH South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “Admin Program Assistant – SUMH” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

Administrative Program Assistant – Substance Use & Mental Health

Position Summary&nbsp;The Manager, Programs and Operations provides leadership for the day-to-day delivery and ongoing improvement of Caledon Meals on Wheels’ core services across Caledon and Dufferin. This includes oversight and senior leadership of Meals on Wheels, Seniors’ Wellness programs, special initiatives and pilots, and the volunteer program.Working closely with the Executive Director, program staff, the Volunteer Coordinator and community partners, the Manager ensures that services are client-centred, safe, reliable, and well coordinated. The role supervises key program and operations staff, supports staff and volunteer development, and uses data, feedback, and accreditation standards to guide program planning, risk management and quality improvement.Core Competencies<ul><li>Leadership and people management</li><li>Program planning, coordination, and evaluation</li><li>Volunteer engagement and stewardship</li><li>Operational and risk management</li><li>Client-centred service and advocacy for older adults and adults with disabilities</li><li>Collaboration, communication, and relationship building</li><li>Problem solving and decision making</li><li>Cultural humility, equity, diversity and inclusion</li></ul>Key Responsibilities and Duties:Program Leadership and Strategy<ul><li>Provide overall leadership for the planning, delivery, and evaluation of Meals on Wheels, Seniors’ Wellness, and other CMOW programs, ensuring services are client-centred, accessible, and responsive to community need.</li><li>Work with program staff to develop annual workplans, clear service targets, and program schedules that support safe, consistent, and efficient operations.</li><li>Oversee program logistics such as route planning, group schedules, space bookings, and coverage plans for staff absences.</li><li>Ensure policies, procedures, forms, and documentation are up to date, consistently applied, and aligned across programs.</li><li>Support in-home or intake assessments as needed, including eligibility, subsidies, and risk/safety considerations.</li><li>Lead or support the planning and implementation of new pilots, partnerships, or program expansion in collaboration with the Executive Director and other managers.&nbsp;</li></ul>Volunteer Program Leadership<ul><li>Provide overall leadership and strategic direction for the volunteer program, in line with the Canadian Code for Volunteer Involvement and sector best practices in volunteer engagement. </li><li>Directly supervise the Volunteer Coordinator, providing coaching, guidance, and support on day-to-day recruitment, screening, orientation, scheduling, recognition, performance feedback, and exit processes.</li><li>Ensure the volunteer lifecycle is well managed, including planning, recruitment, screening (e.g., references, police checks, driver’s abstracts, insurance documentation), orientation, ongoing training, supervision, recognition, and evaluation. </li><li>Oversee volunteer risk management, including clear role descriptions, boundaries, confidentiality expectations, incident reporting and follow-up, and alignment with organizational policies and relevant legislation.</li><li>Develop and monitor volunteer engagement plans and targets, including volunteer satisfaction surveys and improvement actions.</li><li>Ensure accurate and timely collection of volunteer data and statistics, including hours, assignments, compliance documentation, and recognition milestones.</li></ul>Staff Supervision and Team Development<ul><li>Provide direct supervision to assigned program and operations staff, including regular one-to-one supervision, team meetings, and performance management.</li><li>Set clear expectations, goals, and priorities for staff, and follow established evaluation and performance improvement processes where needed.</li><li>Foster a respectful, collaborative, and inclusive work environment where staff feel supported and valued.</li><li>Support staff development through coaching, feedback, and identification of training opportunities related to client service, leadership, volunteer engagement, and health and safety.</li><li>Model constructive communication, problem solving, and conflict resolution when issues arise with staff, volunteers, clients, or partners.</li></ul>Operational Management and Quality Improvement<ul><li>Oversee the day-to-day operational functioning of assigned programs, ensuring adequate staffing, coverage, and resources to safely meet service demand. </li><li>Work with team members to address operational issues such as scheduling, supplies, facility needs, and equipment. </li><li>Monitor program budgets, expenditures, and accounts receivable related to program areas, flag concerns, and work with staff and finance to follow up with clients when necessary. </li><li>Collect, analyze, and report on program and volunteer statistics, key performance indicators, and quality measures, supporting organizational dashboards and funder reporting. </li><li>Support accreditation and quality improvement work by contributing to policies, procedures, audits, and formal improvement initiatives. </li><li>Lead or support process improvement projects that enhance efficiency and service quality while maintaining client and volunteer safety.</li></ul>Client Services, Risk, and Incident Management<ul><li>Promote a client-centred approach across programs, ensuring clients and caregivers are treated with respect, compassion, and cultural sensitivity.</li><li>Ensure staff and volunteers follow established procedures for wellness checks, incident reporting, and escalation of concerns to the Executive Director or appropriate authorities.</li><li>Review and ensure timely follow-up and closure of incident reports, near misses, and complaints, with a focus on learning and improvement.</li><li>Support staff in navigating complex client situations, including referral to other services and collaboration with caregivers and community partners.</li></ul>Community and Partner Relations<ul><li>Represent Caledon Meals on Wheels at relevant committees, networks, and outreach events, particularly those related to older adults, food security, and volunteerism.</li><li>Maintain and strengthen relationships with community organizations, municipalities, health and social service partners, and funders in alignment with the Executive Director and Engagement and Development Manager.</li><li>Support outreach and marketing efforts for programs and volunteer opportunities, in collaboration with internal staff and partners.</li></ul>Health and Safety<ul><li>Promote and model safe work practices for staff and volunteers, in line with the Occupational Health and Safety Act, CMOW policies, and accreditation standards.</li><li>Work with the Health and Safety Representative to identify, report, and address workplace hazards or concerns.</li><li>Ensure staff and volunteers receive appropriate training related to health and safety, infection prevention and control, lifting and mobility, and field work.</li></ul>Other Duties<ul><li>Participate as a member of the management team in organizational planning, risk discussions, and strategic initiatives.</li><li>Support fundraising events and agency-wide activities as required.</li><li>Demonstrate behaviours consistent with CMOW’s mission, vision, and values, and contribute to a positive organizational reputation for food and service excellence.</li><li>Other related duties as assigned by the Executive Director.</li></ul>Qualifications:Education and Experience<ul><li>Postsecondary diploma or degree in social or community services, gerontology, health or human services, non-profit management, or a related field, or an equivalent combination of education and experience.</li><li>Minimum two – three years of progressive experience in community-based or non-profit programs, including at least one year in a supervisory or management role. </li><li>Demonstrated experience overseeing volunteers and volunteer programs, including recruitment, screening, training, supervision, and recognition.</li><li>Experience working with older adults and/or adults with disabilities, ideally within a community support, seniors’ services, or health context.</li><li>Experience using client and volunteer databases and Microsoft 365. Experience with AlayaCare or similar systems is an asset.&nbsp;</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong leadership, coaching, and team-building skills, with the ability to support staff and volunteers through change. </li><li>Solid understanding of volunteer engagement principles, risk management, and the Canadian Code for Volunteer Involvement. </li><li>Strong skills in program planning, implementation, and evaluation, including using data to inform decisions and demonstrate impact. </li><li>Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, staff, volunteers, and community partners.</li><li>Strong organizational and time management skills, with the ability to balance multiple priorities and deadlines.</li><li>Knowledge of relevant Ontario legislation and standards such as the Occupational Health and Safety Act, Ontario Human Rights Code, AODA, PHIPA/PIPEDA, and privacy/confidentiality practices is an asset.</li><li>Comfort working in a fast-paced, evolving environment with a commitment to continuous improvement and learning.</li></ul>Other Requirements<ul><li>Satisfactory Vulnerable Sector Check.</li><li>Valid driver’s licence and daily access to a reliable vehicle for work in Caledon, Dufferin and surrounding communities</li></ul>Working Conditions<ul><li>Combination of office work, meetings in the community, home visits (as needed), and program site visits.</li><li>Prolonged periods of sitting and computer use, with regular telephone and virtual communication.</li><li>Occasional lifting and carrying of program supplies’ up to approximately 20 pounds / 9 kilograms. </li><li>Frequent interaction with clients, some of whom may have complex health or social needs, requires strong interpersonal skills and the ability to manage challenging situations with compassion.</li><li>Some evenings and weekends required for meetings, events, and program needs.</li></ul>Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Comprehensive benefits package including health insurance, retirement contributions, and paid time off.</li><li>Opportunities for professional development and advancement within the organization.</li><li>Meaningful work that makes a positive impact on the lives of seniors in our community.</li><li>Other duties as assigned</li></ul>At Caledon Meals on Wheels, we believe in the strength and richness that diversity brings to our community. We are committed to fostering an inclusive and equitable workplace where individuals from all backgrounds are not only welcomed but celebrated for the unique perspectives, experiences, and talents they bring.We actively encourage applications from candidates of all races, ethnicities, religions, genders, sexual orientations, abilities, ages, and backgrounds. Caledon Meals on Wheels is dedicated to creating a workplace that reflects the diversity of the communities we serve, ensuring that everyone feels valued, respected, and empowered to contribute their best.We recognize the importance of equity in employment practices and are committed to providing a fair and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know, and we will work with you to ensure your needs are met.

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