Operations Manager (Volunteer)

OPERATIONS MANAGER (VOLUNTEER)

~5 hrs/week (Reliable Schedule)

About RWOB: Recovery Without Borders (RWOB) is a Canadian federal not-for-profit corporation registered in March 2026, based in Toronto with chapters in New York and Enugu. Our mission: no one is left without a next step in navigating the landscape of addiction and recovery. We are building a full-spectrum recovery ecosystem — support, community, work pathways, housing, and long-term stability, connected.

Position Summary

This is the management tier of RWOB's operations work, one level above the Operations & Administration Lead. The Operations Manager owns the department's planning and delivery: the task boards, the calendar, the processes, and the follow-through that keeps a volunteer-run organization on schedule across three chapters.

You will coordinate the Operations Lead and any operations volunteers, own the department's task board in GoHighLevel, and report the department's status to the leadership team each month. You are the continuity point for operations — when something is stuck, missing, or at risk, you flag it early.

Key Responsibilities

• Own operations planning and delivery — set the department's priorities and deadlines, and make sure committed work lands on time

• Own the department's task board and internal calendar in GoHighLevel (internal portal, event calendar); review it weekly and clear blocked items

• Coordinate the Operations & Administration Lead and operations volunteers — assign work, check progress, and redistribute when someone is away

• Own scheduling standards — Zoom meeting setup, calendar invitations, agendas, and recorded decisions and action items across departments

• Own the process library: document, maintain, and improve RWOB's processes, checklists, and templates

• Oversee records in Google Workspace and keep contact, partner, and role lists current

• Help onboard new volunteers into the department — paperwork, access, role orientation, and first assignments

• Report the department's status at the monthly leadership call (open items, deadlines met and missed, risks); flag gaps and risks to leadership as soon as they appear

Qualifications

• Experience managing operations, administration, or projects — including coordinating other people's work, paid or volunteer

• Strong organizational skills; able to hold many moving parts and close follow-ups consistently

• Comfortable with Google Workspace (Docs, Sheets, Drive, Calendar); experience with GoHighLevel or another CRM/task platform is an asset — training is provided

• Clear written communication and sound judgment with records and correspondence

• Reliable on a set schedule; able to work independently and report progress plainly

• Familiarity with nonprofit or community organizations is a plus

Time Commitment

~5 hours/week on a reliable schedule; remote; join the monthly leadership call.

How to Apply

Email your resume and a brief note on your interest and relevant experience to toronto@recoverywithoutborders.org with Operations Manager in the subject line.

Volunteer roles are unpaid. This is a fully remote role.