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Summary:&nbsp;Provides clinical counselling and ongoing supervision of staff after assessing client’s social, psychological, emotional, and/or behavioural issues and by developing therapeutic programs and interventions.Key Duties and Responsibilities:<ul><li>Supervise clinical counsellors, providing regular case consultation, performance feedback, and professional development support to ensure adherence to best practices and organizational standards.</li><li>Provide clinical leadership, mentorship, and consultation to interdisciplinary staff, students, and partners by supporting case discussions, recommending evidence-based interventions, and promoting effective, continuous care for youth and families.</li><li>Oversee daily operations of walk-in counselling and allied health services, managing caseloads, supervising interns, and ensuring culturally responsive, evidence-informed practice.</li><li>Collaborate with inter-professional teams and community partners to develop, implement, and evaluate individualized care plans for youth and families, ensuring services are coordinated and client centered.</li><li>Design and deliver clinical education and training for staff and service providers using evidence-based models and adult learning principles; create relevant materials and evaluate effectiveness.</li><li>Support and supervise walk-in counselling staff and interns, including onboarding, annual performance evaluation input, and identifying learning needs to ensure clinical growth and competency.</li><li>Lead or participate in committees, case management meetings, and community initiatives, representing the clinical perspective and supporting the development of integrated service pathways.</li><li>Engage in public education, staff training, and outreach, delivering presentations, facilitating support groups, and promoting prevention strategies within the community.</li></ul>Counselling and Case Management Skills:<ul><li>Knowledge and awareness of a wide range of individual and family counselling techniques.</li><li>Knowledge of the principles of Integrated Case Management and ability to apply these principles in practice when working with allied professionals involved with clients.</li><li>Comprehensive knowledge of the broad range of issues pertaining to mental health and substance use among adolescents, young adults, and their families.</li><li>Demonstrated knowledge of supervisory and consultative processes and of clinical supervision models, with the ability to identify learning needs, teach, coach and provide clinical information and supervision.</li><li>Demonstrated therapeutic skills and the ability to apply theory and practice in the areas of case management and individual, family and group therapy with clients with a variety of mental health and substance use disorders.</li><li>Demonstrated knowledge and application of trauma-informed and culturally safe principles of care.</li><li>Demonstrated knowledge of team-based primary care.</li><li>Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (i.e. Mental Health Act; Adult Guardianship Act; Health Care (Consent) and Care Facility (Admission) Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act).</li><li>Demonstrated ability to teach, coach, and provide clinical support.</li><li>Effective listening and consensus building skills that promote communication and lead to a cooperative approach to problem solving and decision making within interdisciplinary settings.</li><li>Ability to manage crisis situations and provide leadership to staff in the management of client crises.</li><li>Ability to make effective referrals in a collaborative manner, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners.</li><li>Physical ability to carry out the duties of the position.</li></ul>Other Skills &amp; Abilities:<ul><li>Demonstrate cultural sensitivity and understanding of the client population’s cultural and socio-economic characteristics.</li><li>Able to form a mutually respectful partnership with persons served and their families in which they are helped to gain skills and confidence to address any issues and problems they face.</li><li>Able to accept the differences they will find among their clients.</li><li>Accept clients’ rights to self-determination and individuality and must not discriminate on the basis of Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, socio-economic status, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.</li><li>Able and willing to understand young offender issues and to be trained in working with offenders.</li><li>Demonstrated knowledge, experience, and sensitivity in working with Indigenous and multicultural issues preferred.</li><li>Able to work effectively with others in a multicultural environment, independently and as part of an interprofessional team, including understanding the frameworks of other disciplines.</li><li>Have basic computer and Internet skills.</li></ul>Qualifications – Education/Experience<ul><li>Master’s degree in counselling psychology or a related counselling field</li><li>Ability to register as a Clinical Counsellor</li><li>At least 3 years of recent related experience, including 1 year of supervisory experience</li><li>Experience working in a multi-disciplinary team</li><li>Experience working directly with youth</li></ul>Other Job requirements.<ul><li>Criminal records check clearance, including vulnerable sector clearance.</li><li>Follow the Code of Ethics and the Mission Statement of SHARE Family &amp; Community Services. </li><li>Abide by the relevant rules and regulations as set out by the Ministry of Children and Family Development.</li><li>May be required to type confidential, sensitive, graphic information.</li><li>May be required to deal with emotionally charged people in the office space or on the telephone.</li></ul>Post Closing date - Open until filledLocation: &nbsp; &nbsp; &nbsp; &nbsp;Port CoquitlamHours: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;35 hours per week. Monday to Friday (Open to flexible hours and some evenings).Start Date:&nbsp; &nbsp; &nbsp;ImmediatelySHARE recognizes the systemic discrimination that Black, Indigenous, Persons of Colour and many other groups have historically experienced, and continue to face in our society, and in our community.&nbsp; SHARE is committed to being an inclusive, welcoming and unbiased employer. Multilingual skills and multicultural competence are assets.Our OrganizationSHARE&nbsp;is an accredited non-profit, independent, community-based organization providing leadership and programs in response to the social needs of the residents of the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra), New Westminster and adjacent communities.&nbsp; SHARE Family &amp; Community Services exists to&nbsp;Connect,&nbsp;Engage, and&nbsp;Strengthen&nbsp;Individuals and Families.To learn more about SHARE Family &amp; Community Services:<ul><li>watch this video&nbsp;<a href="https://vimeo.com/316966573" target="_blank">https://vimeo.com/316966573</a></li><li>Visit our website at&nbsp; <a href="https://sharesociety.ca/" target="_blank">https://sharesociety.ca/</a></li></ul>

SHARE Family & Community Services

Clinical Lead (Foundry)

DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob typeFull-Time, Permanent, Remote &nbsp;working onlyLocationOntario&nbsp;Posting periodFriday January 9, 2026The opportunity&nbsp;Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!&nbsp;The responsibilities:&nbsp;People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals &nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements &nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives &nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization &nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required&nbsp;</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!&nbsp;The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.&nbsp;About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.&nbsp;Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. &nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.&nbsp;Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. &nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.&nbsp;Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Manager, People and Clinical Performance

Competition # 2025-532-CPSupervisor, Performance and Quality Improvement IES (2025-532-CP)Employment Type: Permanent Full Time, Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm)Work Setting: Exclusively Onsite – 2930 Lake Shore Blvd. WestSalary:$55,000 - $64,000 Application Deadline: January 8, 2025, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview – Integrated Employment Services (IES), Community ProgramsIntegrated Employment Services (IES) program is dedicated to supporting jobseekers in navigating systemic barriers and achieve meaningful employment. We are evolving our service delivery model to optimize performance-based funding, strengthen client outcomes, and leverage innovative tools—including AI—to build high-performing, collaborative teams. This program is all about creating equitable opportunities and driving measurable impact in our communities.As Supervisor, Performance &amp; Quality Improvement, IES, you will play a key role in ensuring service excellence and continuous improvement across the IES program. Reporting to the Senior Manager, you’ll:<ul><li>Champion quality and compliance by aligning service delivery with IES performance standards and funder expectations.</li><li>Drive operational efficiency through improved processes, accurate reporting, and data-informed decision-making.</li><li>Lead initiatives for consistency and scalability, leveraging technology to enhance accountability and outcomes.</li></ul>Your responsibilities will include coordinating performance monitoring, operational support, financial reconciliation, and policy/business systems administration across all IES Centres and related functional areas (e.g., Booking Centre, Employer Engagement). You’ll also manage activities such as data analysis, forecasting, performance improvement projects, and financial claims management—all while exercising a high degree of confidentiality and judgment.We’re looking for someone who brings exceptional communication, collaboration, analytical skills, and initiative, and who thrives in a service-oriented, respectful, and inclusive environment.What You Will DoPerformance Monitoring, Data Analysis &amp; Reporting<ul><li>Monitor program and site-level performance using Power BI dashboards and reporting tools.</li><li>Analyze key indicators (intake, service delivery, employment outcomes, retention milestones, STAR ratings) to identify trends, risks, and opportunities.</li><li>Prepare reports, dashboards, and briefing materials to support data-driven decisions and performance coaching.</li><li>Share best practices from high-performing sites and update policies, manuals, and training resources.</li><li>Coordinate performance improvement projects across teams for consistency and scalability.</li></ul>Financial Administration &amp; Claims Processing<ul><li>Manage financial reconciliation for vendors and client supports, ensuring accurate coding and compliance.</li><li>Process payments, reconcile documentation, and oversee program credit card approvals and controls.</li><li>Coordinate and submit Employment Related Financial Support claims, including attestations and reimbursement packages.</li><li>Maintain quality assurance and compliance throughout financial processes.</li></ul>Operational Coordination &amp; Executive Administrative Support<ul><li>Organize meetings, agendas, logistics, and follow-up for cross-site initiatives and Senior Manager support.</li><li>Maintain trackers, issue logs, and progress reports for operational priorities and improvement projects.</li><li>Oversee project workplans and milestone tracking to ensure timely delivery.</li></ul>Policy, Procedure &amp; Knowledge Management<ul><li>Ensure alignment with Integrated Employment Service Guidelines and agreements.</li><li>Consolidate and maintain program policies, workflows, and service standards with version control and compliance tracking.</li><li>Lead updates, dissemination, and training sessions when procedures change.</li></ul>Human Resources &amp; Cross-Site Coordination<ul><li>Track probation periods, performance review deadlines, and disciplinary documentation with strict confidentiality.</li><li>Coordinate marketing and operational activities across sites, including materials, signage, and vendor interactions.</li><li>Foster collaboration and continuous improvement by working closely with internal teams and stakeholders.</li></ul>Collaboration, Innovation &amp; Internal Relationships<ul><li>Partner with the Project Management Office, Digital Transformation Office, Performance-Based Funding, Career Success team, and other internal stakeholders to advance joint initiatives.</li><li>Support internal working sessions, develop guidance documents, and lead training and follow-up activities.</li><li>Foster a culture of continuous improvement, collaboration, accountability, and learning.</li><li>Demonstrate commitment to equity, community development principles, trauma-informed practice, and inclusive engagement.</li><li>Perform other related duties as assigned.</li></ul>What You Bring to the Team<ul><li>Post-secondary degree or diploma in business administration, public administration, analytics, social services, project management or a related discipline preferred.</li><li>Minimum 3–5 years’ experience in data analysis, program administration, research, operations support, or performance reporting—ideally in a human services or employment services environment.</li><li>Experience working with sensitive personnel information, finance processes, and operational reporting.</li></ul>What Will Set You Apart<ul><li>Demonstrated experience extracting, analyzing, and interpreting data to support decision-making.</li><li>Strong Excel and Power BI literacy with ability to manipulate, segment, filter, and present data.</li><li>Familiarity and experience with the EOIS CaMS system and WCG’s FFAI case management system would be an asset.</li><li>Proficiency in administrative coordination, scheduling, agenda preparation, minute-taking, and action tracking.</li><li>Experience with performance measurement, quality assurance, forecasting, or root-cause diagnostics.</li><li>Demonstrated skill in processing payments, reconciling accounts, and preparing financial claims packages.</li><li>Excellent written communication skills, including ability to prepare reports, procedures, and presentations.</li><li>Proven ability to work collaboratively across teams and functions.</li><li>Analytical problem-solver with strong judgement and initiative.</li><li>Experience coordinating working sessions, follow-ups, procedural roll-outs, and training.</li><li>Ability to manage confidential information with discretion and respect.</li><li>Ability to support culturally diverse and traditionally marginalized populations through respectful, trauma-informed practice.</li><li>Understanding of employment services, labour market issues, client journeys and service barriers is an asset.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Supervisor, Performance and Quality Improvement IES (2025-532-CP)

Systems Manager&nbsp;Salary: $90,000&nbsp;Position Summary &nbsp;The Systems Manager is a focused leadership role that oversees how our systems, processes, and information work together to support staff and the clients the Progressive Housing Society serves.&nbsp; &nbsp;This role will be responsible for:&nbsp;<ul><li>Providing executive-level oversight of technology and information systems &nbsp;o&nbsp;Leading and coordinating the internal IT function (Tier 1 support and related tasks) &nbsp;o&nbsp;Partnering with our external Managed Service Provider (MSP) on technical delivery and security. &nbsp;</li><li>Strengthening data management, privacy, and file organization across the organization. &nbsp;</li><li>Supporting the Executive Director, HR and legal counsel on technology-related aspects of investigations and risk management. &nbsp;</li></ul>Key Responsibilities&nbsp;<ol><li>Operations &amp; Systems Oversight&nbsp; o&nbsp;Maintain a high-level view of organization systems (Microsoft 365, ComVida, Sage Accounting, portals and internal databases/ticketing). &nbsp;<ul><li>Lead an initial systems and file management review, identifying gaps, overlaps, and operational risks. &nbsp;o&nbsp;Recommend and coordinate changes that make it easier for staff to find information, complete tasks, and follow consistent processes. &nbsp;</li></ul></li><li>Vendor &amp; Technology Partner Management&nbsp; o&nbsp;Serve as the primary liaison to the MSP to review recurring issues and upcoming projects; escalate strategic issues to the Executive Director as needed. &nbsp;</li><li>Internal IT Function Leadership&nbsp; o&nbsp;Provide management oversight to the Tier 1 IT Support role, ensuring responsive service to staff and clear escalation paths to the MSP. &nbsp;<ul><li>Coordinate IT-related work carried out by the Executive Assistant (e.g., internal ticketing system, simple databases). &nbsp;o&nbsp;Ensure there are clear, simple processes for asset tracking, license management, onboarding and offboarding from a governance perspective. &nbsp;</li></ul></li><li>Data Management &amp; Information Governance&nbsp; o&nbsp;Lead the design and implementation of a coherent file and data structure, especially for sensitive client, HR and financial information. &nbsp;<ul><li>Work with leadership to develop and roll out practical data storage and access guidelines (e.g., how SharePoint, Teams, OneDrive and line-of-business systems should be used). &nbsp;o&nbsp;Ensure practices align with privacy expectations, funder requirements, and organizational policies. &nbsp;</li></ul></li><li>Investigations &amp; Risk Support&nbsp;o&nbsp;Act as the operations lead for technology-related components of investigations, labour relations, and risk management &nbsp;<ul><li>Coordinate with the MSP and, where appropriate, use limited administrative permissions to arrange the information access and safeguards required by the Executive Director, HR, and legal counsel. &nbsp;</li><li>Translate technical outputs (logs, reports, timelines) into clear, non-technical summaries for decision-makers. </li></ul></li><li>Staff Engagement &amp; Change Management&nbsp;o&nbsp;Work with managers and HR to communicate expectations around data handling, privacy, and system use in accessible language. &nbsp;o&nbsp;Support staff through changes to systems or processes, collecting feedback and adjusting approaches where needed. &nbsp;o&nbsp;Promote a culture where staff understand both the “why” and “how” of good data practices. &nbsp;</li></ol>Qualifications &amp; Experience (Required) &nbsp;<ul><li>Post-secondary education in Business Administration, Operations, Information Systems, or a related field, or an equivalent combination of education and experience </li><li>5+ years of experience in operations, business systems, or organizational coordination, including responsibility for processes and cross-department collaboration. </li><li>Experience overseeing or working closely with IT providers or vendors, rather than doing hands-on system administration. </li><li>Familiarity with Microsoft 365 and other business systems from a management/oversight perspective (comfortable reading reports, setting expectations, and making decisions with technical input). •&nbsp;Experience supervising, coordinating and or leading support staff or small teams. </li><li>Strong understanding of confidentiality, privacy, and data protection as they relate to client and employee information.</li><li>Excellent communication skills, able to translate technical concepts into clear, practical guidance. </li><li>Experience working in a non-profit or health care organization is preferred&nbsp;</li></ul>

Progressive Housing Society - Burnaby, BC

Systems Manager - EXEMPT

Competition # 2025-520-CPManager, IES Career Success &amp; Performance-Based Funding (2025-520-CP)Employment Type: Permanent Full-time, Non-Bargaining Unit&nbsp;Work Hours:35 hours/week - This position follows a staggered schedule, including up to two evening shifts per week and two Saturday morning shifts per month&nbsp;Work Setting: Onsite – Limited opportunities to work remotely/Hybrid (2390 Lake Shore Blvd. West, Toronto, ON)Salary:$65,000 – $75,000 annuallyApplication Deadline: December 23, 2025 by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Integrated Employment Services Program, Community Programs UnitIntegrated Employment Services is a dynamic, results-driven program within the Community Programs Unit that provides resources, supports, and services to meet the employment needs of job seekers and the hiring demands of employers. Our goal is to help Ontarians achieve sustainable employment by connecting them to meaningful opportunities and guiding them toward skills development and training to reach their career aspirations.As a Manager, IES Career Success and Performance-Based Funding, you will oversee the Career Success Coach team, ensuring exceptional client experiences and strong retention outcomes under the performance-based funding model. You’ll provide staff coaching, operational oversight, and foster collaboration across diverse service leaders and teams—including IES site Managers, Employment Consultants, Job Developers, Finance, and external partners—to deliver holistic, equitable support. This position thrives in a fast-paced, high-volume environment where accuracy, timely follow-up, and inclusive practices are key to helping clients succeed.Reporting to the Senior Manager of Integrated Employment Services, you will play a critical role in aligning team performance with organizational priorities. By driving retention success and ensuring accurate, timely funding claims, you help WoodGreen achieve its vision of delivering the best jobseeker and employer outcomes in Canada while advancing equity and innovation in service delivery.What You Will DoOverall Accountability<ul><li>Ensure funder key performance indicators (KPIs) and performance-based funding targets by ensuring accurate, timely monitoring and claims submission.</li><li>Partner with IES Managers to optimize end-to-end client experiences and streamline processes across sites.</li><li>Lead staff teams in the implementation of career success coaching and performance-based funding processes, adhering to all WoodGreen and WCG policies and guidelines. These include pre-monitoring activities such as workshops and client meetings to set up the client for retention success.</li></ul>Staff Management<ul><li>Provide supervision, coaching, and regular 1:1 sessions to ensure quality service, caseload management, and documentation accuracy.</li><li>Manage recruitment and onboarding for Career Success Coaches and Program Assistant(s), embedding equity and inclusion in all processes.</li><li>Support staff in resolving complex client issues, employer challenges, and crisis interventions to prevent job loss.</li></ul>Operational Oversight &amp; Quality Assurance<ul><li>Ensure compliance with WCG guidelines and WoodGreen SOPs for retention services and funding claims.</li><li>Conduct audits of data and documentation; monitor caseloads and balance workloads based on client complexity.</li><li>Review and approve monthly risk forecasts and ensure proper administration of monitoring documentation.</li></ul>Performance Management &amp; Reporting<ul><li>Track retention outcomes at 1, 3, 6, and 12 months; develop strategies to improve performance where needed.</li><li>Analyze data to identify trends and risks; prepare reports and present results to leadership and funders.</li><li>Ensure timely and accurate submission of all required performance reports.</li></ul>Client &amp; Employer Services Leadership<ul><li>Guide and support staff in client motivation, issue resolution, and employer relations to maintain job stability.</li><li>Promote collaboration between Career Success Coaches, Employment Consultants, and Job Developers for holistic support.</li><li>Oversee rapid reemployment interventions for clients who lose employment, ensuring timely referrals and follow-up.</li></ul>Training &amp; Staff Development<ul><li>Ensure completion of mandatory training and identify skill gaps in areas such as documentation and coaching.</li><li>Develop and deliver onboarding and professional development plans tailored to team needs.</li><li>Facilitate ongoing learning that strengthens cultural competency and inclusive practices.</li></ul>Stakeholder Collaboration<ul><li>Build strong relationships with each IES site Manager and their teams to collaborate successfully on delivering all career success and performance-based funding processes. </li><li>Build strong partnerships with other internal and external stakeholders. </li><li>Work with Toronto Employment and Social Services Caseworkers to develop integrated support plans for clients with complex needs.</li><li>Maintain employer partnerships to support issue resolution and long-term client success.</li></ul>Administrative &amp; Other Responsibilities<ul><li>Create and manage staff schedules, including staggered hours and weekend coverage.</li><li>Ensure compliance with organizational policies, DEI commitments, and privacy standards.</li><li>Contribute to continuous improvement projects and new program model development.</li></ul>What You Bring to the Team<ul><li>Degree or diploma in Social Work, Social Service Work, Human Resources, Business, Community Development, Psychology, or related field.</li><li>Training or certification in career development, coaching, workforce development, or integrated employment services is an asset.</li><li>Strong knowledge of IES/WCG service guidelines, FFIA System, CaMS System, documentary evidence requirements, and performance-based funding models (or ability to learn quickly).</li><li>Minimum 3–5 years of experience in employment services, social services, workforce development, or related fields.</li><li>Minimum 2 years of supervisory or team lead experience in a high-volume, client-facing environment (or equivalent combination of leadership responsibilities).</li></ul>What Will Set You Apart<ul><li>Experience leading and/or working within a unionized labour environment is an asset. </li><li>Deep understanding of job retention, career development, employer relations, and employment barriers faced by diverse populations.</li><li>Supervisory, leadership, or team management training preferred.</li><li>Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Proven ability to coach staff, build teams, and lead performance improvement initiatives.</li><li>Strong analytical skills and data literacy, including experience with CRMs, CaMS, Microsoft Office, and reporting tools.</li><li>Demonstrated commitment to equity, diversity, inclusion, anti-racism, and culturally responsive service delivery.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Comfortable managing employer relationships, handling conflict, and resolving workplace issues.</li><li>Highly ethical, compassionate, purpose-driven, and committed to client success.</li><li>Ability to travel and work at multiple WoodGreen IES offices throughout each week. </li><li>Able to work staggered shifts including up to two evenings per week and up to two Saturday mornings per month.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

Manager, IES Career Success & Performance-Based Funding (2025-520-CP)

Position Summary&nbsp;The Manager, Programs and Operations provides leadership for the day-to-day delivery and ongoing improvement of Caledon Meals on Wheels’ core services across Caledon and Dufferin. This includes oversight and senior leadership of Meals on Wheels, Seniors’ Wellness programs, special initiatives and pilots, and the volunteer program.Working closely with the Executive Director, program staff, the Volunteer Coordinator and community partners, the Manager ensures that services are client-centred, safe, reliable, and well coordinated. The role supervises key program and operations staff, supports staff and volunteer development, and uses data, feedback, and accreditation standards to guide program planning, risk management and quality improvement.Core Competencies<ul><li>Leadership and people management</li><li>Program planning, coordination, and evaluation</li><li>Volunteer engagement and stewardship</li><li>Operational and risk management</li><li>Client-centred service and advocacy for older adults and adults with disabilities</li><li>Collaboration, communication, and relationship building</li><li>Problem solving and decision making</li><li>Cultural humility, equity, diversity and inclusion</li></ul>Key Responsibilities and Duties:Program Leadership and Strategy<ul><li>Provide overall leadership for the planning, delivery, and evaluation of Meals on Wheels, Seniors’ Wellness, and other CMOW programs, ensuring services are client-centred, accessible, and responsive to community need.</li><li>Work with program staff to develop annual workplans, clear service targets, and program schedules that support safe, consistent, and efficient operations.</li><li>Oversee program logistics such as route planning, group schedules, space bookings, and coverage plans for staff absences.</li><li>Ensure policies, procedures, forms, and documentation are up to date, consistently applied, and aligned across programs.</li><li>Support in-home or intake assessments as needed, including eligibility, subsidies, and risk/safety considerations.</li><li>Lead or support the planning and implementation of new pilots, partnerships, or program expansion in collaboration with the Executive Director and other managers.&nbsp;</li></ul>Volunteer Program Leadership<ul><li>Provide overall leadership and strategic direction for the volunteer program, in line with the Canadian Code for Volunteer Involvement and sector best practices in volunteer engagement. </li><li>Directly supervise the Volunteer Coordinator, providing coaching, guidance, and support on day-to-day recruitment, screening, orientation, scheduling, recognition, performance feedback, and exit processes.</li><li>Ensure the volunteer lifecycle is well managed, including planning, recruitment, screening (e.g., references, police checks, driver’s abstracts, insurance documentation), orientation, ongoing training, supervision, recognition, and evaluation. </li><li>Oversee volunteer risk management, including clear role descriptions, boundaries, confidentiality expectations, incident reporting and follow-up, and alignment with organizational policies and relevant legislation.</li><li>Develop and monitor volunteer engagement plans and targets, including volunteer satisfaction surveys and improvement actions.</li><li>Ensure accurate and timely collection of volunteer data and statistics, including hours, assignments, compliance documentation, and recognition milestones.</li></ul>Staff Supervision and Team Development<ul><li>Provide direct supervision to assigned program and operations staff, including regular one-to-one supervision, team meetings, and performance management.</li><li>Set clear expectations, goals, and priorities for staff, and follow established evaluation and performance improvement processes where needed.</li><li>Foster a respectful, collaborative, and inclusive work environment where staff feel supported and valued.</li><li>Support staff development through coaching, feedback, and identification of training opportunities related to client service, leadership, volunteer engagement, and health and safety.</li><li>Model constructive communication, problem solving, and conflict resolution when issues arise with staff, volunteers, clients, or partners.</li></ul>Operational Management and Quality Improvement<ul><li>Oversee the day-to-day operational functioning of assigned programs, ensuring adequate staffing, coverage, and resources to safely meet service demand. </li><li>Work with team members to address operational issues such as scheduling, supplies, facility needs, and equipment. </li><li>Monitor program budgets, expenditures, and accounts receivable related to program areas, flag concerns, and work with staff and finance to follow up with clients when necessary. </li><li>Collect, analyze, and report on program and volunteer statistics, key performance indicators, and quality measures, supporting organizational dashboards and funder reporting. </li><li>Support accreditation and quality improvement work by contributing to policies, procedures, audits, and formal improvement initiatives. </li><li>Lead or support process improvement projects that enhance efficiency and service quality while maintaining client and volunteer safety.</li></ul>Client Services, Risk, and Incident Management<ul><li>Promote a client-centred approach across programs, ensuring clients and caregivers are treated with respect, compassion, and cultural sensitivity.</li><li>Ensure staff and volunteers follow established procedures for wellness checks, incident reporting, and escalation of concerns to the Executive Director or appropriate authorities.</li><li>Review and ensure timely follow-up and closure of incident reports, near misses, and complaints, with a focus on learning and improvement.</li><li>Support staff in navigating complex client situations, including referral to other services and collaboration with caregivers and community partners.</li></ul>Community and Partner Relations<ul><li>Represent Caledon Meals on Wheels at relevant committees, networks, and outreach events, particularly those related to older adults, food security, and volunteerism.</li><li>Maintain and strengthen relationships with community organizations, municipalities, health and social service partners, and funders in alignment with the Executive Director and Engagement and Development Manager.</li><li>Support outreach and marketing efforts for programs and volunteer opportunities, in collaboration with internal staff and partners.</li></ul>Health and Safety<ul><li>Promote and model safe work practices for staff and volunteers, in line with the Occupational Health and Safety Act, CMOW policies, and accreditation standards.</li><li>Work with the Health and Safety Representative to identify, report, and address workplace hazards or concerns.</li><li>Ensure staff and volunteers receive appropriate training related to health and safety, infection prevention and control, lifting and mobility, and field work.</li></ul>Other Duties<ul><li>Participate as a member of the management team in organizational planning, risk discussions, and strategic initiatives.</li><li>Support fundraising events and agency-wide activities as required.</li><li>Demonstrate behaviours consistent with CMOW’s mission, vision, and values, and contribute to a positive organizational reputation for food and service excellence.</li><li>Other related duties as assigned by the Executive Director.</li></ul>Qualifications:Education and Experience<ul><li>Postsecondary diploma or degree in social or community services, gerontology, health or human services, non-profit management, or a related field, or an equivalent combination of education and experience.</li><li>Minimum two – three years of progressive experience in community-based or non-profit programs, including at least one year in a supervisory or management role. </li><li>Demonstrated experience overseeing volunteers and volunteer programs, including recruitment, screening, training, supervision, and recognition.</li><li>Experience working with older adults and/or adults with disabilities, ideally within a community support, seniors’ services, or health context.</li><li>Experience using client and volunteer databases and Microsoft 365. Experience with AlayaCare or similar systems is an asset.&nbsp;</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong leadership, coaching, and team-building skills, with the ability to support staff and volunteers through change. </li><li>Solid understanding of volunteer engagement principles, risk management, and the Canadian Code for Volunteer Involvement. </li><li>Strong skills in program planning, implementation, and evaluation, including using data to inform decisions and demonstrate impact. </li><li>Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, staff, volunteers, and community partners.</li><li>Strong organizational and time management skills, with the ability to balance multiple priorities and deadlines.</li><li>Knowledge of relevant Ontario legislation and standards such as the Occupational Health and Safety Act, Ontario Human Rights Code, AODA, PHIPA/PIPEDA, and privacy/confidentiality practices is an asset.</li><li>Comfort working in a fast-paced, evolving environment with a commitment to continuous improvement and learning.</li></ul>Other Requirements<ul><li>Satisfactory Vulnerable Sector Check.</li><li>Valid driver’s licence and daily access to a reliable vehicle for work in Caledon, Dufferin and surrounding communities</li></ul>Working Conditions<ul><li>Combination of office work, meetings in the community, home visits (as needed), and program site visits.</li><li>Prolonged periods of sitting and computer use, with regular telephone and virtual communication.</li><li>Occasional lifting and carrying of program supplies’ up to approximately 20 pounds / 9 kilograms. </li><li>Frequent interaction with clients, some of whom may have complex health or social needs, requires strong interpersonal skills and the ability to manage challenging situations with compassion.</li><li>Some evenings and weekends required for meetings, events, and program needs.</li></ul>Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Comprehensive benefits package including health insurance, retirement contributions, and paid time off.</li><li>Opportunities for professional development and advancement within the organization.</li><li>Meaningful work that makes a positive impact on the lives of seniors in our community.</li><li>Other duties as assigned</li></ul>At Caledon Meals on Wheels, we believe in the strength and richness that diversity brings to our community. We are committed to fostering an inclusive and equitable workplace where individuals from all backgrounds are not only welcomed but celebrated for the unique perspectives, experiences, and talents they bring.We actively encourage applications from candidates of all races, ethnicities, religions, genders, sexual orientations, abilities, ages, and backgrounds. Caledon Meals on Wheels is dedicated to creating a workplace that reflects the diversity of the communities we serve, ensuring that everyone feels valued, respected, and empowered to contribute their best.We recognize the importance of equity in employment practices and are committed to providing a fair and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know, and we will work with you to ensure your needs are met.

Caledon Meals on Wheels

Manager, Operations and Programs

FAMILY &amp; CHILD WORKER (BILINGUAL)A&nbsp;Frenchversion&nbsp;follows&nbsp;below&nbsp;/&nbsp;Une&nbsp;version&nbsp;françaisesuit&nbsp;ci-dessousReports to: Program Manager Job Type: Full-time (35 hours per week) Pay Scale: $30.00–$34.00 Location: Ottawa Application Deadline: Applications will be accepted until the position is filled. Number of Positions: 1ABOUT YOUYou are a compassionate and resourceful individual dedicated to supporting racialized children, individuals and families in overcoming barriers and building resilience. You believe in the power of evidence-based, culturally responsive interventions, and are committed to fostering a supportive environment where racialized children, individuals and families can thrive and feel safe. Systems knowledge, empathy, safety and a collaborative spirit should be the hallmarks of your approach, as you support racialized families, individuals and children navigate their unique journeys toward positive change.ABOUT THE ROLEThe Child &amp; Family Worker plays a key role in supporting children, individuals, and families through BWCS’s Mental Health &amp; Wellness programs. In this role, you will provide assessments, emotional and behavioural support, case management, counselling, advocacy, and group facilitation.&nbsp;You will work with families to identify strengths, clarify needs, build goals, and explore pathways toward improved emotional wellness, stability, and connectedness. Your work will include supporting clients experiencing social, emotional, behavioural, or systemic challenges, and helping them navigate community, school, health, and social service systems.&nbsp;You will provide culturally responsive, trauma-informed support that promotes safety, empowerment, and positive change. You will adapt your approach to meet clients where they are and ensure services are accessible, affirming, and responsive to the unique needs of Black and racialized families.ABOUT WHO WE SUPPORTBritannia Woods Community Services (BWCS) is dedicated to ensuring that residents in the city of Ottawa, in the Britannia Woods neighborhood, and surrounding areas have access to the mental health &amp; wellness, social, educational, food security, and recreational supports necessary for optimal well-being.ABOUT DIVERSITY AT BWCSAt BWCS, we actively cultivate an inclusive and equitable environment where diversity thrives. Our services and staff reflect the varied cultures, languages, and lived experiences of our community. We are committed to ensuring that every individual and family receives informed, sensitive, safe, respectful, and timely support, and that all members of our team feel valued and empowered.KEY RESPONSIBILITIES<ul><li>Assesses and identify children, individuals and their family strengths and needs, according to program goals.</li><li>Construct support maps and explore goals in conjunction with family/individual/children needs.</li><li>Provide case management and resource navigation support for families, individuals, and children.</li><li>Provide group facilitation and programming support for families, individuals, and children.</li><li>Provide crisis counselling and mediation support to families, individuals, and children.</li><li>Act as an advocate within academic &amp; child welfare systems.</li><li>Support clients in navigating societal social systems / health systems.</li><li>Provide mentorship/sponsorship support.</li><li>Follow program guidelines regarding confidentiality, case notes, reports, record keeping etc.</li><li>Carries out discharge planning and service evaluation with families, individuals and children.</li><li>Actively participates and makes use of ongoing clinical supervision.</li><li>Work flexible hours to meet the needs of clients — including some evenings.</li><li>Liaise, consult, and collaborate with community stakeholders and make appropriate use of community resources.</li><li>Implement SNAP therapeutic model guided by CBT framework and incorporate additional therapeutic modalities as required.</li><li>Assumes other responsibilities as assigned from Mental Health &amp; Counselling Director.</li></ul>QUALIFICATIONS<ul><li>Bachelor of Social Work (BSW), Social Service worker or a degree in counselling or other related social sciences.</li><li>Must be a member in good standing with a regulated professional college (i.e., CRPO, OCSWSSW).</li><li>Knowledge and experience working with Black and racialized families, individuals, and children.</li><li>Knowledge and experience working with families, individuals and children who coexist with hardships related to poverty, discrimination, and other societal inequities.</li><li>A minimum of 2–3 years’ professional experience working with Black and racialized families, individuals and children with concerns related to mental health and other emotional/behavioral concerns.</li><li>Lived experience of Black/other racialized communities in Ottawa is an asset.</li><li>Experience with developing and facilitating group programming focusing on mental and emotional health and other emotional/behavioral barriers.</li><li>Excellent interpersonal skills; strong oral and documentation skills.</li><li>Bilingualism is an asset (English, French, Somali, Arabic, etc.).</li><li>Strong computer proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other databases.</li><li>A valid driver’s license and access to a vehicle is mandatory.</li></ul>WHAT WE OFFERBWCS is a vibrant workplace offering opportunities for professional growth and development in a supportive environment. As part of our team, you will make a meaningful difference in the lives of children and families, helping them access vital resources and achieve positive outcomes. If you are committed to equity, innovation, and culturally responsive care, we invite you to join our mission to create healthier, more resilient communities.APPLICATION PROCESSWe are an equal opportunity employer and encourage all interested candidates to submit a detailed resume and cover letter by email to <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. We thank all applicants for their interest; however, only those selected for an interview will be contacted.If you require accessibility accommodation during this process, please email <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> and we will work with you to ensure your needs are met.FrançaiseTRAVAILLEUR·SE AUPRES DES ENFANTS ET DES FAMILLES (BILINGUE)Relève de : Gestionnaire de programme Type de poste : Temps plein (35 h/semaine) Échelle salariale : 30,00 $ – 34,00 $ Lieu : Ottawa Date limite : Les candidatures seront acceptées jusqu’à ce que le poste soit pourvu Nombre de postes : 1À PROPOS DE VOUSVous êtes une personne compatissante et ingénieuse, dévouée à soutenir les enfants, les individus et les familles racialisés dans le dépassement des obstacles et le développement de leur résilience. Vous croyez au pouvoir des interventions fondées sur des données probantes et culturellement adaptées, et vous vous engagez à favoriser un environnement de soutien où les enfants, les individus et les familles racialisés peuvent s’épanouir et se sentir en sécurité. La connaissance des systèmes, l’empathie, la sécurité et un esprit de collaboration doivent être les caractéristiques de votre approche, alors que vous accompagnez les familles, individus et enfants racialisés dans leur cheminement unique vers un changement positif.À PROPOS DU POSTEL’Intervenant(e) auprès des enfants et des familles joue un rôle clé dans la prestation des programmes de santé mentale et de bien-être de BWCS. Dans ce poste, vous offrirez des évaluations, du soutien émotionnel et comportemental, de la gestion de cas, du counseling, du plaidoyer et de l’animation de groupes.Vous travaillerez avec les familles pour identifier leurs forces, clarifier leurs besoins, établir des objectifs et explorer des avenues vers un mieux-être émotionnel, une plus grande stabilité et des relations renforcées. Vous soutiendrez les personnes confrontées à des défis sociaux, émotionnels, comportementaux ou systémiques et les aiderez à naviguer dans les systèmes communautaires, scolaires, sociaux et de santé.&nbsp;Vous offrirez un soutien culturellement adapté et informé par les traumatismes, favorisant la sécurité, l’autonomisation et le changement positif. Ce rôle exige du professionnalisme, de la flexibilité, des limites claires et la capacité de bâtir des relations de confiance dans divers milieux communautaires, tout en veillant à rendre les services accessibles, sécuritaires et adaptés aux besoins uniques des familles noires et racialisées.À QUI NOUS OFFRONS NOTRE SOUTIENBWCS s’engage à garantir que les résidents de la ville d’Ottawa, du quartier Britannia Woods et des environs aient accès aux services nécessaires à leur bien-être : santé mentale, bien-être, soutien social, éducation, sécurité alimentaire et loisirs.À PROPOS DE LA DIVERSITÉ À BWCSChez BWCS, nous cultivons activement un environnement inclusif et équitable où la diversité s’épanouit. Nos services et notre personnel reflètent les diverses cultures, langues et expériences vécues de notre communauté. Nous nous engageons à ce que chaque individu et famille bénéficie d’un soutien informé, sensible, sécuritaire, respectueux et opportun, et à ce que tous les membres de notre équipe se sentent valorisés et autonomisés.RESPONSABILITÉS PRINCIPALES<ul><li>Évaluer et identifier les forces et besoins des enfants, individus et familles selon les objectifs du programme</li><li>Élaborer des plans de soutien et explorer des objectifs en collaboration avec les familles, individus et enfants</li><li>Offrir de la gestion de cas et du soutien à la navigation des ressources</li><li>Animer et soutenir des programmes de groupes pour enfants, individus et familles</li><li>Offrir du counseling de crise et du soutien à la médiation</li><li>Agir comme défenseur dans les systèmes scolaires, communautaires et de protection de l’enfance</li><li>Soutenir les clients dans la navigation des systèmes sociaux, communautaires et de santé</li><li>Offrir du mentorat et du parrainage</li><li>Respecter les lignes directrices du programme (confidentialité, notes de cas, rapports, tenue de dossiers)</li><li>Effectuer la planification de fin de service et l’évaluation</li><li>Participer activement à la supervision clinique continue</li><li>Travailler selon un horaire flexible, incluant certaines soirées</li><li>Collaborer avec les intervenants communautaires et utiliser efficacement les ressources disponibles</li><li>Mettre en œuvre le modèle thérapeutique SNAP basé sur le cadre TCC et intégrer d’autres approches thérapeutiques au besoin</li><li>Effectuer toutes autres tâches assignées par la direction de la Santé mentale et du Counseling</li></ul>QUALIFICATIONS<ul><li>Baccalauréat en travail social (B.T.S.), intervenant en services sociaux, ou diplôme en counseling ou dans d’autres sciences sociales connexes.</li><li>Être membre en règle d’un ordre professionnel réglementé (CRPO, OCSWSSW)</li><li>Connaissance et expérience auprès des familles noires et racialisées</li><li>Connaissance des défis liés à la pauvreté, la discrimination, les barrières systémiques et les inégalités sociales</li><li>Minimum de 2 à 3 ans d’expérience professionnelle auprès d’enfants et familles ayant des préoccupations liées au comportement, à l’émotionnel ou à la santé mentale</li><li>Expérience en développement et animation de programmes de groupe axés sur le bien-être mental et émotionnel</li><li>Compétences interpersonnelles exceptionnelles; solides aptitudes en communication orale et écrite</li><li>Bilinguisme un atout (anglais, français, somali, arabe, etc.)</li><li>Maîtrise de MS Office (Word, Excel, PowerPoint, Outlook) et d’autres bases de données</li><li>Permis de conduire valide et accès à un véhicule obligatoire</li><li>Expérience vécue au sein de communautés noires ou racialisées considérée comme un atout</li></ul>CE QUE NOUS OFFRONSBWCS offre un milieu de travail dynamique avec de nombreuses possibilités de développement professionnel dans un environnement de soutien. En tant que membre de l’équipe, vous aurez un impact significatif sur le bien-être des enfants et des familles en les aidant à accéder aux ressources essentielles et à obtenir des résultats positifs. Si vous êtes engagé envers l’équité, l’innovation et des pratiques culturellement adaptées, nous vous invitons à joindre notre mission visant à bâtir des communautés plus résilientes et en meilleure santé.PROCESSUS DE CANDIDATURENous sommes un employeur garantissant l’égalité des chances. Les personnes intéressées sont invitées à soumettre un CV détaillé et une lettre de motivation par courriel à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. Nous remercions tous les candidats de leur intérêt; toutefois, seules les personnes sélectionnées pour une entrevue seront contactées.Si vous nécessitez des mesures d’adaptation durant le processus, veuillez écrire à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> et nous veillerons à répondre à vos besoins.

Britannia Woods Community House

Child & Family Worker

POSTING DATE: December 5, 2025POSTING #: 2025-003EXPIRY DATE: January 5, 2026BENNETT VILLAGE – NOTICE OF VACANCYPOSITION: Manager, Nutrition &amp; Housekeeping Services (Full Time)REPORTS TO: Chief Executive OfficerLOCATION: 1 Princess Anne Drive, Georgetown, OntarioPOSITION SUMMARY:Bennett Village is seeking an experienced and resident-focused Manager of Nutrition &amp; Housekeeping Services to provide leadership and oversight to both the Dietary and Environmental Services departments. The Manager is accountable for ensuring high-quality dining experiences, safe food service practices, and a clean, safe, and welcoming environment for 66 residents at Bennett Village.Through strong team leadership, excellent resource management, and commitment to regulatory compliance, the Manager ensures all services exceed legislative requirements and support the home’s mission of delivering exceptional resident-centred care.DATE REQUIRED: January 31, 2026KEY RESPONSIBILITIES:Leadership &amp; Operations<ul><li>Provides overall management of dietary and housekeeping operations, including staff supervision, scheduling, coaching, and performance evaluations.</li><li>Ensures adherence to the Fixing Long-Term Care Act, 2021, Public Health regulations, IPAC standards, and organizational policies.</li><li>Oversees sanitation, environmental cleaning schedules, infection prevention practices, and quality assurance audits.</li></ul>Resident Experience<ul><li>Ensures a pleasurable, dignified, and person-centred dining experience for all residents.</li><li>Supports menu planning, texture modification (IDDSI), therapeutic diets, and individualized nutritional needs.</li><li>Collaborates with interdisciplinary team members, residents, and families to continuously enhance quality of life.</li></ul>Financial &amp; Administrative Management<ul><li>Develops, monitors, and manages departmental budgets, including food purchasing and housekeeping supplies.</li><li>Ensures cost-effective procurement and inventory control while maintaining high service quality.</li><li>Ensures accurate documentation and reporting, including PCC entries, audits, inspections, and quality improvement plans.</li></ul>Compliance &amp; Continuous Improvement&nbsp;<ul><li>Prepares for and participates in Ministry inspections, audits, and accreditation processes.</li><li>Identifies, investigates, and resolves service issues, developing improvement plans where required. </li><li>Promotes a culture of safety, teamwork, and continuous learning within both departments.</li></ul>QUALIFICATIONS:Education &amp; Certifications<ul><li>Certified Food Service Supervisor / Nutrition Manager, with recognized governing body credentials.</li><li>Current member in good standing with the Canadian Society of Nutrition Management (CSNM).</li><li>Completion of the Certified Environmental Housekeeper (CEH) program or equivalent (asset).</li><li>Valid Food Handler Certification.</li></ul>Experience &amp; Knowledge<ul><li>Minimum three (3) years of management experience in dietary or hospitality services within a long-term care or similar health-care setting.</li><li>Demonstrated experience in large-volume food service, menu planning, and therapeutic diet support. </li><li>Knowledge of Ontario Food Premises Regulation, Canada’s Food Guide, IDDSI standards, and the Fixing Long-Term Care Act, 2021.</li><li>Experience with environmental services best practices, housekeeping standards, and IPAC protocols.</li><li>Knowledge of PointClickCare (PCC) is an asset.</li></ul>Skills &amp; Abilities&nbsp;<ul><li>Strong leadership, coaching, and team-building skills.</li><li>Excellent verbal and written communication abilities.</li><li>Strong organizational, analytical, and problem-solving skills.</li><li>Experience with labour relations is an asset.</li><li>Proficiency in Microsoft Excel, Word, Outlook, and financial budgeting tools.</li><li>Ability to adapt to evolving care practices and regulatory changes.</li></ul>Additional Requirements<ul><li>Successful completion of a Vulnerable Sector Police Check.</li><li>Proof of immunizations as per provincial requirements.</li></ul>COMPENSATION:We offer an excellent compensation and benefits package designed to attract high-calibre candidates. Salary will commensurate with experience and aligned with sector standards.HOW TO APPLY:Please submit your resume and cover letter by visiting the Careers page at <a href="http://www.bennettvillage.ca" target="_blank">www.bennettvillage.ca</a>, or send your application to our Executive Support Specialist at <a href="mailto:fmancini@bennettvillage.ca" target="_blank">fmancini@bennettvillage.ca</a> Applications may also be dropped off in person at Bennett Centre’s reception desk.ACCESSIBILITY &amp; EMPLOYMENT EQUITYBennett Village is an equal opportunity employer committed to creating a respectful, accessible, and inclusive workplace. Upon request, accommodation will be provided throughout the hiring process to applicants with disabilities. If you require accommodation during the application, interview, or selection stages, please contact Human Resources for assistance.

Bennett Village

Manager of Nutrition and Housekeeping Services

DS-NU25-60 Supervisor, Developmental Services HomesOn-site&nbsp;· Developmental Services · Full time · DS-NU25-60DescriptionABOUT USSpringboard's mandate is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.&nbsp;WHO WE AREPeople are at the center of everything we do.&nbsp;We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.THE OPPORTUNITYJob ClassNon-UnionDepartmentDevelopmental ServicesHours/ShiftsMonday to Friday (varying 9am-5pm, 11am-7pm depending on program needs). Rotating on call responsibilitiesLocationToronto EastStatusFull-Time, PermanentPay Rate$63,000.00 - $65,000.00 per annumVacancy NumberDS-NU25-60Number of vacancies1AvailableImmediatelyWe are seeking a dynamic and compassionate Supervisor, Developmental Services Homes&nbsp;to lead one of our two Supported Living Homes (SLH) in collaboration with a second Supervisor who leads the other home.Our two (2) SLH support ten individuals each, and our program offers a unique and innovative approach to skills development and transition planning to men with developmental disabilities and/or dual diagnosis, 18 years of age, and older. We foster an inclusive and supportive environment within the home where people can create and achieve their individual goals. Skill development includes a range of areas from nutrition, budgeting, social networking, household management and self-care to community safety and employment.This leadership role leads a team to deliver supports, counselling and life skills facilitation to the people we supports to ensure a safe environment to learn and thrive.RequirementsWAYS YOU CAN CONTRIBUTELeadership<ul><li>Leads and supports a team of up to 15 staff which include 1 Assistant Supervisor, 10 Residential Counsellors, including full-time, part-time and relief, 2 Community Support staff and Support to the Case Manager.</li><li>Provide effective and clear communication and foster a positive and healthy work environment.</li><li>Through coaching, develop and support staff to build and maintain their skills to ensure supported individuals support and staff professional growth.</li><li>Accountable for recruitment, selection and onboarding of new staff, students and volunteers.</li><li>Provide clear expectations and ongoing feedback to staff through informal day to to day interactions as well as the formal probationary and annual Goal Setting process.</li><li>On call duties on rotational basis to support multiple housing programs.</li></ul>Program Management<ul><li>Provide guidance in the development of new and innovative programming content for those living in the SLH.</li><li>In collaboration with the team, establish and continuously review program practices that foster efficiency and align with best practices in independent living.</li><li>Oversee and ensure that all current operational requirements are person centered and the program is in compliance with all Ministry and Agency mandates.</li><li>Lead liaison with families in crisis and/or individual's circle of support to manage complex and changing needs.</li></ul>Community Development<ul><li>Manage and foster relationships with Developmental Services Toronto partners, including, funders, community agencies, service providers and local businesses.</li><li>Sit on sector committees to review sector changes and service gaps.</li></ul>Strategic Planning<ul><li>Support in the development, furthering and achievement of organizational and departmental strategic planning.</li><li>Work on expansion models to begin servicing more participants through the Passport Initiative.</li></ul>Financial &amp; Administrative Oversight<ul><li>Oversight of budget expenditures to meet current and future program needs. Work with the Manager, Developmental Services and Finance team to review budget and address any variances.</li><li>Submit required reports and documentation to stakeholders, including the Ministry of Children &amp; Community Services.</li></ul>WHO YOU AREEducation / Experience<ul><li>Minimum 5 years’ leadership experience directly managing and supervising staff in a unionized environment.</li><li>Post-Secondary Diploma or Degree in the Social Services.</li><li>Demonstrated experience in managing family dynamics and crisis situations Experience with providing on-call support.</li><li>Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including with supported individuals, staff, and community partners.</li><li>In depth experience working from a harm reduction framework when supporting individuals in service.</li><li>Excellent understanding and working knowledge of how to support work life balance within 24 hour operational teams.</li></ul>Skills / KnowledgeDevelopmental Services<ul><li>Excellent understanding and working knowledge of legislation that affect</li><li>Developmental Services, including the Social Inclusion Act and DS Reform Strategies.</li><li>Strong understanding of Developmental Services housing sector.</li><li>Program planning skills to implement, evaluate and modify new and existing programs as needed.</li><li>Ability to understand and implement Quality Assurance Measures from MCCSS and meeting service targets.</li><li>Ability to undertake a fair and equitable recruitment and selection process.</li></ul>Leadership<ul><li>Leadership skills to provide direction and motivation to staff, students, volunteers and individuals supported in order to maintain a smooth, professional and functioning program.</li><li>Excellent interpersonal skills to communicate effectively with those we support,&nbsp; as well as with community agencies, Funders and public</li><li>Demonstrated ability to effectively address conflict in a respectful, solutions-focused approach</li><li>Proven verbal and written communication skills in English to ensure clear, accurate and consistent documentation and messaging in both case management and administrative duties. Ability to write timely reports as required.</li><li>Coaching skills with the ability to instruct, orient and train others clearly and with appropriate follow up.</li><li>Delegation skills to ensure effective, timely service delivery and programming/operational requirements in conjunction with recognizing and enhancing needs of other team members.</li><li>Ability to assess and respond to operational/programming issues (including staffing and determination of participants’ suitability and risk).</li><li>Time management skills to ensure that materials, files, reports, are completed accurately on time and often on deadlines; to clarify priorities and modify schedules on demand.</li></ul>APPLYThank you for your interest in working with Springboard.Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.The Deadline for Applications is December 11, 2025.&nbsp;Please submit your cover letter and resume in a single document.Resumes received after the application deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Only those selected for an interview will be contacted.We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.BenefitsWhy Join Springboard?Be part of a mission-driven, inclusive organization that values people and impact.Comprehensive benefits package and pension plan.Access to training, mentorship, and career development opportunities.A dynamic team environment focused on learning, growth, and making a difference. Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.

Springboard

DS-NU25-60 Supervisor, Developmental Service Homes

Position Overview<ul><li>Job Title - Residence Coordinator</li><li>Reports to - Residence Manager</li><li>Position Type - Permanent</li><li>Hours/week - 30 hours/week plus on-call duties</li><li>Wage - $33/hour when working; $40 per on-call shift</li><li>Vacation - 8% accrual (approx. 4 weeks/year)</li><li>Benefits - Full benefits paid by employer, 5% RRSP Contribution (following probation)</li></ul>Agency SummaryFreedom Quest provides free, community-based, client-centered, low-barrier, voluntary, and non-judgmental services and programming to youth who are, or who are risk of being, adversely affected by substance use in the West Kootenay Boundary Region. Freedom Quest’s services and programming support these young people and their families in experiencing new opportunities, overcoming barriers, preventing further adversity, building positive relationships, and further developing their confidence and skills.Program SummariesFreedom Quest’s&nbsp;Short-Term Stabilization residence, “Eagle House”&nbsp;and&nbsp;Long-Term Specialized residence, “Freedom House”, are home to up to 4 young people who may have multiple diagnoses, come from unstable family backgrounds, and may have been exposed to a range of risk factors including neglect, physical and sexual abuse, and prenatal exposure to drugs and/or alcohol. These 24/7 staffed homes are places where children/youth can find safety, stability, and care from a group of adults who are trauma and attachment-informed, culturally humble, actively engaged, strengths-based, client-centered, and motivated to support them in moving towards their self-identified goals. &nbsp; When applicable, they are also places where families can experience non-judgement and unconditional positive regard as they work to maintain a relationship with their young person and/or work towards reconnecting and rebuilding relationships that have been disrupted.Position SummaryThe Residence Coordinator is a leader who ensures that the children/youth living in “Eagle House” are having the best experience possible; that their Service Plans are being enacted by staff in the home on a day-to-day basis; that the staff team receives the resources and support they need to do their jobs effectively; and that required administrative tasks are completed as required and on time. This individual is kind, strengths-based, culturally competent, confident, client-centered, trauma-informed, detail oriented, skilled with technology, and can manage their time effectively. They are grounded in Freedom Quest Youth Services Society’s mission, vision, and values and uphold the principles of the agency.<ol><li>Human Resources<ol><li>Onboarding&nbsp;– Hires, orients, trains, and evaluates (i.e., 3-month probation) Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff in collaboration with the Residence Managers.</li><li>Professional Development – Assesses the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff for growing edges and makes recommendations to Residence Managers for individual and group internal/external trainings.</li><li>Culture – Supports the Residence Managers in organizing annual team building opportunities for the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff to promote healthy workplace culture.</li><li>Staff Meetings&nbsp;– Leads staff meetings (2-3 times per month) comprised of Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff. Ensures staff meetings address immediate and long-term needs (e.g., child/youth updates, professional development, new directives, agency updates, problem solving) and promote healthy workplace dynamics.</li><li>Evaluation – Evaluates each Residential Child &amp; Youth Worker, Awake Residential Night Worker, Relief Worker, and supplemental staff annually (i.e., Annual Performance Evaluation) in collaboration with Residence Managers.</li></ol></li><li>Administration<ol><li>Payroll – Completes, reviews, and submits the residence Timecard to Residence Managers every two weeks for Payroll processing.</li><li>Scheduling – Schedules Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff in alignment with contract obligations (i.e., double staffing, single staffing, supplemental staffing). Approves/denies Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff’s requests for leaves of absence (e.g., vacation time, sick time, etc.) and schedules backfill.</li><li>Finance – Assists Residence Managers in reviewing the annual operating budget and monitors, authorizes, and allocates expenditures in alignment with the budget. Prepares and maintains related documentation.</li><li>Documentation - Ensures all required documentation is complete (e.g., Daily Logs, Monthly Reports, Medication Logs) either directly or through delegation. All delegated documentation must be reviewed/audited in alignment with agency policies, procedures, and CARF accreditation standards. </li></ol></li><li>Supervision<ol><li>Supervision – Provides monthly formal supervision (i.e., administrative, educational, and supportive) to the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff. Ensures the supervision being provided aligns with each child/youth’s Service Plan, Care Plan, and/or Transition Plan.</li><li>Communication – Provides daily/weekly support, communication, direction, supervision, and collaboration to Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff as needed. Ensures direction being provided aligns with each child/youth’s Service Plan, Care Plan, and/or Transition Plan.</li></ol></li><li>Day-to-Day Operations<ol><li>Inventory – Maintains the Care Settings inventory of supplies.</li><li>Cleanliness &amp; Safety – Ensures the cleanliness, safety, security, and maintenance of the Care Setting in accordance with applicable licensing standards either directly or through delegation. Informs Residence Managers of needs that are outside of the approved annual operating budget.</li><li>Procedures – Implements and evaluates day-to-day procedures and related documentation to ensure good function as well as to ensure alignment with CARF standards, contract requirements, and agency Policy. Informs Residence Managers of any needed changes.</li><li>Policy – Implements and evaluates agency policies and related documentation. Informs Residence Managers of any needed changes (i.e., policy updates).</li></ol></li><li>Other duties<ol><li>CARF Accreditation – Understands and champions the standards set by CARF for youth residential services. Under the direction of Residence Managers, ensures CARF standards and requirements are met resulting in ongoing successful 3-year accreditation of the programs.</li><li>Community Partners – Builds relationships with community partners (e.g., COINS, MCFD, CYMH, primary care providers, emergency care providers, treatment programs, Foundry, clinical counsellors, neighbours, school staff, etc.) to ensure children/youth have access to the resources they need.</li><li>On-Call – Provides emergency on-call support on a rotation with 3 other staff.</li><li>Backfill – Backfills for other positions (e.g., Residential Child &amp; Youth Worker, Residence Coordinator,) as needed performing their duties as required.</li><li>Supervision – Schedules weekly phone check-ins and monthly supervision meetings with Residence Managers.</li><li>Supplemental Supports&nbsp;– Assesses the need for supplemental supports (e.g., additional staffing, specialized staffing, Clinical Counselling, Indigenous Elder, Behavioural Therapist, ASD Assessment) as determined by the needs of the children/youth living in the home and communicates these needs to the Residence Managers.</li></ol></li></ol>Education<ul><li>A diploma or degree (2-year minimum) in child and youth care, social work, or related field. (REQUIRED)</li></ul>Experience<ul><li>3 years recent related experience, including 1 year supervisory or administrative experience (or an equivalent combination of education, training, and experience). (REQUIRED)</li><li>Specific training in behavioural modification, children under 12 years of age with support needs, attachment-based parenting, and relationship-based interventions (Trauma-informed practice). (REQUIRED)</li><li>Two years of experience working in a residential setting (ASSET)</li><li>Extensive experience working from client-centred, strengths-based, harm-reduction, attachment and trauma-informed approaches (ASSET)</li><li>Willingness to engage in life-long learning and self-reflexivity practices to understand Indigenous worldviews and the important role of culture in facilitating healing. (REQUIRED)</li><li>Recognition that colonization continues to impact the health and wellness of Indigenous Peoples. This includes recognizing the role of trauma and offering trauma-informed care. (REQUIRED)</li><li>Strong knowledge of trauma informed services and culturally safe practices. (REQUIRED)</li></ul>Other Requirements<ul><li>Current First Aid and CPR Certification (REQUIRED)</li><li>MCFD Record Check (inclusive of Vulnerable Sector Criminal Record Check) (REQUIRED)</li><li>Valid FoodSafe Certification (REQUIRED)</li><li>Valid Class V BC Driver’s License (REQUIRED, Class IV preferred)</li><li>Satisfactory Driver’s Abstract (REQUIRED)</li><li>Satisfactory Driver Factor Report number (REQUIRED)</li><li>Reliable Vehicle (REQUIRED)</li><li>Valid ASIST Certification (ASSET)</li></ul>

10 Supervision / Team Leader Full Time Jobs