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Business Unit:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource DevelopmentReports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Director, Resource Development (RD)Status:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Full-time, OngoingStart Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; February 2026Salary range:&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $71,700.00 - $90,000.00 per yearLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid - RHF Office in Richmond, BC 2x/week, remote 3x/weekFounded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces, and inspiring an inclusive society.RHF is a dynamic and rewarding place to work and our success begins with our people. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, all abilities, age, and religions and anyone living at the intersection of these identities.Preference will be given to applicants who are persons with disabilities, and we highly encourage persons with disabilities who are qualified candidates to apply.&nbsp;If this applies to you, we invite you to disclose your disability in your cover letter.If you’re interested in being a part of our innovative team, we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of&nbsp;lived and professional experience, we encourage you to&nbsp;apply.JOB SUMMARYThe Manager, Community Giving leads the development and implementation of a comprehensive strategy and plan for the Community Giving program by supporting the execution of strategies across various fundraising channels to provide key income generation and long-term sustainable funding through direct mail, monthly and mid-level giving, legacy giving, third-party, and tribute/memorial giving. &nbsp;This position oversees the day-to-day operations of the Community Giving program, as well as&nbsp;responsibility for a high level of donor care and stewardship, and for maintaining the data quality and integrity of the Salesforce CRM database.&nbsp;The Manager, Community Giving is also responsible for leadership donor management and works closely with the Director, Resource Development to develop a strong pipeline for the planned giving, mid-level and major gift portfolios. This role offers the opportunity to drive innovative and strategic outcomes, develop effective donor strategies, and enhance community support.WORKING RELATIONSHIPSReporting to the Director, Resource Development, the Manager, Community Giving manages the &nbsp; Specialist; Outreach Coordinator; and Donor Services Coordinator.The Manager works closely with the Resource Development, Marketing and Communications, IT and Finance teams, and across all business units on initiatives that support the acquisition, cultivation and retention of RHF donors.ALL STAFF: KEY ACCOUNTABILITIES&nbsp;As an integral member of the RHF team and as expected of all staff, this position actively participates with:<ul><li>Strategy</li><li>Organizational Culture<ul><li>Contributes in regular sessions, develops goals, supports and implements action plans.</li></ul></li><li>Inclusion, Diversity, Equity and Accessibility (IDEA)</li><li>Values</li></ul><ol><li> &nbsp; &nbsp; &nbsp;We Collaborate Authentically&nbsp;</li><li> &nbsp; &nbsp; &nbsp;We Engage Respectfully&nbsp;&nbsp;</li><li> &nbsp; &nbsp; &nbsp;We Keep Our Promises&nbsp;</li></ol>KEY ACCOUNTABILITIESStrategy &amp; Planning<ul><li>Work with the Director, Resource Development to determine the overall strategy and approach for the Community Giving portfolio to ensure it aligns with RHF goals and priorities and delivers long-term success.</li><li>Develop and implement the annual plan for the CG program that includes a range of best-practice, data-driven strategies and tactics for growth with donor engagement and stewardship, e‐mail and social media, direct mail, telephone and in‐house solicitations for all revenue streams to create a growing and sustainable foundation of annual support.</li><li>Develop and implement a separate strategy, budget and plan to significantly grow the Planned Giving program, including PG marketing initiatives, best-practice stewardship, engagement and acquisition strategies to engage new and existing bequests. </li><li>Monitor and research the giving landscape for new fundraising or engagement opportunities and fundraising best practices to&nbsp;increase revenue generation, donor acquisition and retention.</li><li>Overall monitoring and in-depth analysis of the performance of all Community Giving activities and programs and provide refinements and recommendations to fundraising strategies to improve overall performance.</li></ul>Direct Mail ProgramWork with the Specialist, Community Giving to:<ul><li>Provide strategic oversight in the growth of the direct mail program throughout the year, including monthly and mid-level programs, tribute and third-party programs, and digital donor strategies.</li><li>Collaborate with Marketing &amp; Communications team on Community Giving efforts specific to increasing donor engagement and revenue through digital strategies, such as Giving Tuesday and Direct Mail campaigns.</li><li>Develop and execute a robust third-party revenue stream that includes research to ensure an ongoing viable prospect list.</li><li>Implement an annual Thank-a-Thon campaign to support stewardship, and donor engagement and retention during the Holiday Campaign.</li><li>Support the sourcing of matching gift opportunities for the Direct Mail program.</li><li>Support regular audit and improvement of Salesforce data quality, accuracy and integrity in accordance with the Foundation’s policies and procedures. </li><li>Maximize digital strategies and campaigns to bring in more revenue through online, QR codes, improved payment options, etc.</li><li>Develop and share monthly, quarterly and annual reports with Director, Resource Development, and Executive Team, specific to Community Giving performance, including Direct Mail and Stewardship activities.</li></ul>Planned Giving Program<ul><li>Work with the Coordinator, Outreach to develop and execute a comprehensive action plan to cultivate and solicit Planned Giving prospects, Intenders and Expectancies. </li><li>Identify Planned Giving prospects from the Resource Development pool of donors.</li><li>Manage the Planned Giving program, including regularly communicating with donors, financial advisors and lawyers across Canada to increase interest and prospect engagement.</li><li>Manage estate gifts to mitigate delays and ensure accurate tracking and reporting of all Planned Giving prospects, expectancies, and estate gift realizations. </li><li>Manage Willfora relationship (our third-party online Will partner) to maximize response and engagement rates.</li><li>Monitor the legacy landscape, and research and identify opportunities to grow this program.</li></ul>Stewardship &amp; Recognition Program<ul><li>Lead the development and implementation of a Community Giving stewardship strategy and matrix for all donor segments, in collaboration with the Major Gifts/Corporate team.&nbsp; Ensure partners and donors receive accurate and appropriate acknowledgement, stewardship reporting through 1:1, email or phone, renewal letters and thank you calls.</li><li>Develop tangible recognition benefits, including clubs/circles, for monthly, mid-level and planned giving donors.</li><li>Lead the mid-level donor program, and work with the Director, Resource Development to advance the top prospects toward major gift readiness.</li><li>Work with Coordinator, Outreach to steward current and potential Planned Giving donors, Intenders and Expectancies through regular 1:1 updates to maintain interest and engagement.</li><li>Primary lead in stewarding top-tier Community Giving supporters and managing a robust pipeline, including developing tailored materials, conducting regular solicitation and stewardship calls, and maintaining ongoing engagement to deepen relationships and drive revenue growth.</li></ul>&nbsp;Additional Responsibilities<ul><li>Develop and manage the Community Giving budgets,&nbsp;deadlines, goals and objectives related to the overall program. Includes revenue targets, expenses, projections and statistical reporting, monthly reconciliations, and analysis of annual giving campaigns and programs.</li><li>Serve as the Resource Development in-house expert on Privacy and CRA compliance, including complex tax receipting and regulations, and third-party management.</li><li>Proactively review all Community Giving policy, processes, procedures and operations to look for efficiencies and ensure documentation and implementation of best practices.</li><li>Develop Standard Operating Procedures(SOP’s) for current gaps in Salesforce coding to maximize data integrity and reporting.</li><li>Lead, mentor and coach Community Giving staff to&nbsp;ensure excellent service and support for donors, and strengthen the team’s fundraising skills and expertise to best-practice standards.</li><li>Represent RHF at community events, donor meetings, and outreach opportunities.</li></ul>QUALIFICATIONSAn equivalent combination of education, experience and skills/behaviours will be considered.Education:&nbsp; Post-secondary degree/diploma in a relevant discipline, including courses in Fundraising Management, Public Administration, Business Administration/Commerce, Marketing and/or Communications.Experience/Knowledge:&nbsp;<ul><li>Minimum 3 to 5 years of progressive experience managing annual programs;</li><li>Experience developing content for various donor engagement communications;</li><li>Experience with email marketing strategy and execution is an asset; </li><li>Experience of 2 years or more with Salesforce or comparable CRM system required; </li><li>Experience with CRM data management and analysis to maximize revenue results;</li><li>Thorough understanding of donor and market segmentation and its applications;</li><li>Computer experience working with MS Office; </li><li>Demonstrated knowledge of fundraising principles and strategies;</li><li>Knowledge of CRA guidelines; </li><li>Knowledge of CASL and other regulations; and</li><li>Knowledge of issues related to people with disabilities is an asset.</li></ul>Skills/Behaviours:<ul><li>Effective leadership skills and ability to manage a team;</li><li>Able to work as a team member and motivate people to work towards a common goal;</li><li>Effective and creative verbal and written communication skills;</li><li>Able to identify and analyze challenges as they arise and recommend and implement constructive solutions;</li><li>Proven ability to develop credibility and effective working relationships with staff and external parties;</li><li>Strategic thinker with an ability to manage multiple projects while meeting deadlines;</li><li>Demonstrated ability to work with information systems and databases to fully exploit the use of segmentation for solicitations;</li><li>Ability to effectively communicate data-driven results and put forward recommendations;</li><li>Strong and accurate attention to detail;</li><li>A strong understanding of the political environment and a good sense of emerging issues and their potential impact on strategy;</li><li>Proven skill with proactively finding efficiencies, identifying issues and bringing forward ideas and solutions to increase revenue and better service for donors;</li><li>High degree of professionalism, flexibility and adaptability;</li><li>Strict adherence to maintaining confidentiality and privacy; and</li><li>Ability to work both independently and within a team environment.</li></ul>How To ApplyIf you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you will consider a career with us.The Rick Hansen Foundation is committed to providing accommodations to candidates taking part in all aspects of the selection process. Please let us know if you require a specific accommodation (i.e. virtual interview, closed captioning) so that arrangements can be made for the appropriate accommodations to be in place.&nbsp;Interested and qualified candidates can apply quoting #2026-01&nbsp;by&nbsp;February 15, 2026. While we thank all applications for their interest, only short-listed candidates will be contacted.

Rick Hansen Foundation

Manager, Community Giving

Director of Clinical Operations (Full-time, Permanent)&nbsp;Salary Range: &nbsp;$92,144 to $98,772Our organization is seeking a dedicated and experienced director to lead a team providing mental health services to children, youth, and families. The successful candidate will ensure the delivery of high-quality treatment and support while contributing to the overall leadership and strategic direction of the organization. The successful candidate will work in close partnership with the Director of Clinical Quality.&nbsp;Key Responsibilities:&nbsp;<ul><li>Provide clinical supervision to clinical staff in the agency</li><li>Lead program development and contribute to program evaluation </li><li>Participate in the preparation of strategic and operational plans </li><li>Engage community partners in developing integrated services</li><li>Provide consultation in complex client cases and high-risk situations </li><li>Work closely with the Director of Clinical Quality to support CQI and Accreditation activities</li></ul>Communication:&nbsp;<ul><li>Demonstrate strong written and oral communication skills for composing reports, leading client and staff meetings, and public engagement </li><li>Teach clinical skills and interpret policies and strategic directions </li><li>Develop proposals to support program and service initiatives</li><li>Work closely with the Director of Clinical Quality and Director of Finance as members of the management team</li></ul>Qualifications:&nbsp;Education:<ul><li>Master’s degree in Social Work or equivalent (with ability to perform the controlled act of Psychotherapy).</li><li>Certified training in Clinical Supervision&nbsp;</li></ul>Experience:&nbsp;• Minimum of 5 years of clinical experience providing family, individual, and group therapy.&nbsp;Skills &amp; Competencies:&nbsp;Leadership:&nbsp;<ul><li>Ability to plan, organize, and implement programs that impact clinical practice. </li><li>Strong motivational skills with the ability to provide clear direction and support to staff. </li><li>High emotional intelligence with a focus on staff well-being. </li><li>Experience in critical incident debriefing and risk management.&nbsp;</li></ul>Clinical Supervision:&nbsp;<ul><li>Must have the ability and the authorization to provide clinical supervision to MSW, Registered Psychotherapists and Child and Youth Workers (including qualifying RP’S)&nbsp;</li></ul>Human Relations:&nbsp;<ul><li>Strong conflict-resolution and advocacy skills. </li><li>Experience in crisis stabilization and debriefing.&nbsp;</li></ul>How to Apply:&nbsp;Interested candidates should submit their resume to <a href="mailto:HR@odmh.ca" target="_blank">HR@odmh.ca</a> by February 2, 2026.&nbsp;Interview Dates: February 9, 2026

Open Doors Mental Health for Children, Youth & Families  

Director of Clinical Operations

<h2>Director, Resource Development</h2><h3>About us</h3>United Way Niagara works locally to raise funds and invest in programming. Our goal is to improve lives and build community by engaging individuals and mobilizing collective action. United Way invests funds in priority areas that have the most need nationally.<h3>What you will do</h3><ul><li>Lead the development and implementation of fundraising strategies.</li><li>Oversee donor relations and manage the resource development team.</li><li>Collaborate with community partners to identify funding opportunities.</li><li>Prepare and manage the department's budget.</li><li>Report on fundraising activities and outcomes to senior leadership.</li></ul><h3>What we are looking for</h3><ul><li>Proven experience in fundraising and resource development.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to develop and execute strategic plans.</li></ul><h3>Why join us?</h3><ul><li>Opportunity to make a meaningful impact in the community.</li><li>Competitive salary and benefits package.</li><li>Supportive and collaborative work environment.</li><li>Professional development opportunities.</li></ul><h3>Our Hiring process</h3><ul><li>Submit your application and resume.</li><li>Interview with the hiring manager and team members.</li><li>Final interview with senior leadership.</li><li>Reference and background checks.</li></ul><h3>Place of work / Location</h3><ul><li>Niagara, Canada</li></ul><h3>How to apply for this job</h3>Apply to this job by carefully following the instructions in this job posting.

United Way Niagara

Director, Resource Development

Vacancies Available: 2Position Type: Full-Time PermanentLocation: Toronto, ONSalary Rate: $70,000-$88,000Benefits: Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.We are very excited to offer the opportunity for a Program Manager experienced in serving the geriatric population to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further!About Us:Reconnect Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.Reporting to the Director, Services, the Program Manager will ensure the delivery of high-quality services, staff orientation and supervision, quality management and performance improvement. The individual will be a role model in an organizational culture that embodies the vision, mission and goals of the organization. As a change leader, the Program Manager will thrive in an atmosphere of change and quality improvement.What You'll Do:You will be entrusted with a wide range of responsibilities, including:<ul><li>Ensuring that the assigned programs meet established objectives and standards;</li><li>Developing and overseeing program processes, as well as setting and monitoring achievement of program goals;</li><li>Overseeing and reporting program evaluation and outcome measurement results to the Director;</li><li>Recommending program improvement and expansion initiatives to the Director and participates in their development;</li><li>Monitoring all program client recording and statistical reporting to ensure that information is up to date, accurate and complete in the client information system and other files;</li><li>Monitoring and reviewing the implementation of existing departmental activities to make optimum use of staff, facilities and resources;</li><li>Evaluating the performance of staff according to policies and procedures, including performance reviews and evaluations;</li><li>Participating in all leadership development implementation activities for staff and themselves;</li><li>Providing support to hiring, disciplinary and grievance processes and conducts yearly performance appraisals of staff;</li><li>Conducting and documenting formal supervision meetings with staff.</li></ul>What We're Looking For:To thrive in this exciting role, we seek candidates with:<ul><li>University degree and/or Community College Diploma in social services or related field (an asset);</li><li>Minimum 3 years experience in formal supervisory roles;</li><li>Demonstrate superior ability to supervise, coach, mentor and engage staff;</li><li>Superior ability overseeing the day-to-day operations of assigned programs;</li><li>Ability to manage multiple priorities simultaneously with pressure of changing demands.</li><li>Self-directed and independent, but also experienced in working effectively as a member of a team, which includes internal and external stakeholders;</li><li>Above average written ability; ability to analyze written reports, complex documents and publications;</li><li>Familiar with relevant legislation (e.g., Personal Health Information Protection Act (PHIPA), Employment Standards Act, etc.);</li><li>Effective attention to detail and a high degree of accuracy;</li><li>High level of integrity, confidentially, and accountability;</li><li>Sound analytical thinking, planning, prioritization, and execution skills;</li><li>Excellent communication skills, both verbal and written;</li><li>Applied computer skills (Microsoft Office, Client Information Systems, Web browsing).</li></ul>Special Requirements:<ul><li>Criminal background check;</li><li>Must be willing to work flexible hours including evenings, weekends, statutory holidays, as required;</li><li>Must be willing to participate in an on-call rotation.</li></ul>Application Process:We can't wait to hear from you! Please submit your resume along with a cover letter through Indeed by clicking 'Apply Now'.To request an accommodation in the application process, contact us by phone at 416-676-1829We thank all applicants for their interest, however, only those selected for an interview will be contacted.Reconnect Health Services1281 St. Clair Avenue WestToronto, Ontario M6E 1B8<a href="http://www.reconnect.on.ca" target="_blank">http://www.reconnect.on.ca</a>Reconnect Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

Reconnect Health Services

Program Manager

Competition # 2025-549-CCSupervisor, Living Standards Response Team (2025-549-CC)Employment Type: Permanent Full Time, Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm)Work Setting: Onsite – Limited opportunities to work remotely/HybridSalary: $65,000 - $70,000Application Deadline: January 14th, 2026, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp;communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Supportive Housing – Living Standards Response Team, Community CareOur Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction supports, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client&nbsp;self-determination.The Supervisor, Living Standards Response Team, reports to the Manager, Community Supports Outreach and is accountable for leading and overseeing the day-to-day operations of the Team, including case management and living standards interventions for tenants. The Supervisor ensures the delivery of integrated, tenant-centered, harm reduction and trauma informed services through direct supervision, team coordination, and program development. They will work alongside the Team to provide supervision, coordination as well as direct, practical assistance to tenants to enhance their quality of life and housing stability. This includes performing extreme cleaning, decluttering and removal of debris, organizing living spaces, and preparing units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role is mobile and will work across different locations in owned, leased and private properties.This philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.What You Will Do<ul><li>Support with implementing the operational responsibilities of the supports and services and initiatives associated with the Living Standards Response Team</li><li>Provide daily oversight of program staff and supports with training and orientation of staff; participates in regular supervisory sessions with staff</li><li>Supervise the Living Standards Workers and Case Managers in the delivery of case management, extreme cleaning, organizing, decluttering, and pest control interventions.</li><li>Empower staff to provide practical, hands-on service and tenant coaching, upholding harm reduction, trauma-informed, anti-oppressive, and anti-racist frameworks.</li><li>Lead team meetings, coordinate schedules, and provide oversight for in-unit interventions, crisis responses, and safety reviews.</li><li>Supports the Manager with the planning and implementation of staff development and organizational policies, procedures and protocols.</li><li>Monitor and evaluate team performance; ensure consistent standards for documentation, reporting, and communication with management.</li><li>Guide the development and review of tenant care and safety plans, responding to emergent issues and facilitating appropriate support and referrals.</li><li>Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders </li><li>Foster collaboration with external partners, and service providers to optimize intervention outcomes and resource access.</li><li>Represent the team in organizational and external meetings; deliver presentations, participate in best practice networks, and advocate for resident needs.</li><li>Maintain program records, collect data, and prepare statistical and narrative reports on impact and service delivery.</li><li>Address conflicts and crisis situations with tenants and staff, providing mentorship, de-escalation, and support.</li><li>Ensure ongoing professional development for self and team members; organize training sessions and promote knowledge sharing.</li><li>Participate in hiring, orientation, and performance review activities.</li><li>Adapt team support to challenging, mobile environments where clients may display responsive or high-risk behaviors.</li><li>Other duties as assigned by the Manager, Community Supports Outreach</li></ul>What You Bring to the Team<ul><li>Post-secondary degree in Social Work, Psychology, or related field; with additional supervisory or leadership experience in housing, supportive or community mental health services.</li><li>Minimum 3 years' experience: implementing programs, working with homeless/vulnerably housed individuals, supervising staff (preferably in a unionized environment), knowledge of tenancy legislation and property management.</li><li>Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.</li><li>Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.</li><li>Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.</li><li>Demonstrated leadership, ability to create and sustain teamwork, and manage staff performance.</li><li>Proven skills in strategic planning, community engagement, and service evaluation.</li></ul>What Will Set You Apart<ul><li>Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.</li><li>Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.</li><li>Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.</li><li>Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.</li><li>Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.</li><li>Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.</li><li>Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.</li><li>Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.</li><li>Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).</li><li>Commitment to ongoing learning and professional development as directed by the organization.</li></ul>Go to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Supervisor, Living Standards Response Team (2025-549-CC)

Summary:&nbsp;Provides clinical counselling and ongoing supervision of staff after assessing client’s social, psychological, emotional, and/or behavioural issues and by developing therapeutic programs and interventions.Key Duties and Responsibilities:<ul><li>Supervise clinical counsellors, providing regular case consultation, performance feedback, and professional development support to ensure adherence to best practices and organizational standards.</li><li>Provide clinical leadership, mentorship, and consultation to interdisciplinary staff, students, and partners by supporting case discussions, recommending evidence-based interventions, and promoting effective, continuous care for youth and families.</li><li>Oversee daily operations of walk-in counselling and allied health services, managing caseloads, supervising interns, and ensuring culturally responsive, evidence-informed practice.</li><li>Collaborate with inter-professional teams and community partners to develop, implement, and evaluate individualized care plans for youth and families, ensuring services are coordinated and client centered.</li><li>Design and deliver clinical education and training for staff and service providers using evidence-based models and adult learning principles; create relevant materials and evaluate effectiveness.</li><li>Support and supervise walk-in counselling staff and interns, including onboarding, annual performance evaluation input, and identifying learning needs to ensure clinical growth and competency.</li><li>Lead or participate in committees, case management meetings, and community initiatives, representing the clinical perspective and supporting the development of integrated service pathways.</li><li>Engage in public education, staff training, and outreach, delivering presentations, facilitating support groups, and promoting prevention strategies within the community.</li></ul>Counselling and Case Management Skills:<ul><li>Knowledge and awareness of a wide range of individual and family counselling techniques.</li><li>Knowledge of the principles of Integrated Case Management and ability to apply these principles in practice when working with allied professionals involved with clients.</li><li>Comprehensive knowledge of the broad range of issues pertaining to mental health and substance use among adolescents, young adults, and their families.</li><li>Demonstrated knowledge of supervisory and consultative processes and of clinical supervision models, with the ability to identify learning needs, teach, coach and provide clinical information and supervision.</li><li>Demonstrated therapeutic skills and the ability to apply theory and practice in the areas of case management and individual, family and group therapy with clients with a variety of mental health and substance use disorders.</li><li>Demonstrated knowledge and application of trauma-informed and culturally safe principles of care.</li><li>Demonstrated knowledge of team-based primary care.</li><li>Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (i.e. Mental Health Act; Adult Guardianship Act; Health Care (Consent) and Care Facility (Admission) Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act).</li><li>Demonstrated ability to teach, coach, and provide clinical support.</li><li>Effective listening and consensus building skills that promote communication and lead to a cooperative approach to problem solving and decision making within interdisciplinary settings.</li><li>Ability to manage crisis situations and provide leadership to staff in the management of client crises.</li><li>Ability to make effective referrals in a collaborative manner, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners.</li><li>Physical ability to carry out the duties of the position.</li></ul>Other Skills &amp; Abilities:<ul><li>Demonstrate cultural sensitivity and understanding of the client population’s cultural and socio-economic characteristics.</li><li>Able to form a mutually respectful partnership with persons served and their families in which they are helped to gain skills and confidence to address any issues and problems they face.</li><li>Able to accept the differences they will find among their clients.</li><li>Accept clients’ rights to self-determination and individuality and must not discriminate on the basis of Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, socio-economic status, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.</li><li>Able and willing to understand young offender issues and to be trained in working with offenders.</li><li>Demonstrated knowledge, experience, and sensitivity in working with Indigenous and multicultural issues preferred.</li><li>Able to work effectively with others in a multicultural environment, independently and as part of an interprofessional team, including understanding the frameworks of other disciplines.</li><li>Have basic computer and Internet skills.</li></ul>Qualifications – Education/Experience<ul><li>Master’s degree in counselling psychology or a related counselling field</li><li>Ability to register as a Clinical Counsellor</li><li>At least 3 years of recent related experience, including 1 year of supervisory experience</li><li>Experience working in a multi-disciplinary team</li><li>Experience working directly with youth</li></ul>Other Job requirements.<ul><li>Criminal records check clearance, including vulnerable sector clearance.</li><li>Follow the Code of Ethics and the Mission Statement of SHARE Family &amp; Community Services. </li><li>Abide by the relevant rules and regulations as set out by the Ministry of Children and Family Development.</li><li>May be required to type confidential, sensitive, graphic information.</li><li>May be required to deal with emotionally charged people in the office space or on the telephone.</li></ul>Post Closing date - Open until filledLocation: &nbsp; &nbsp; &nbsp; &nbsp;Port CoquitlamHours: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;35 hours per week. Monday to Friday (Open to flexible hours and some evenings).Start Date:&nbsp; &nbsp; &nbsp;ImmediatelySHARE recognizes the systemic discrimination that Black, Indigenous, Persons of Colour and many other groups have historically experienced, and continue to face in our society, and in our community.&nbsp; SHARE is committed to being an inclusive, welcoming and unbiased employer. Multilingual skills and multicultural competence are assets.Our OrganizationSHARE&nbsp;is an accredited non-profit, independent, community-based organization providing leadership and programs in response to the social needs of the residents of the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra), New Westminster and adjacent communities.&nbsp; SHARE Family &amp; Community Services exists to&nbsp;Connect,&nbsp;Engage, and&nbsp;Strengthen&nbsp;Individuals and Families.To learn more about SHARE Family &amp; Community Services:<ul><li>watch this video&nbsp;<a href="https://vimeo.com/316966573" target="_blank">https://vimeo.com/316966573</a></li><li>Visit our website at&nbsp; <a href="https://sharesociety.ca/" target="_blank">https://sharesociety.ca/</a></li></ul>

SHARE Family & Community Services

Clinical Lead (Foundry)

Competition # 2025-532-CPSupervisor, Performance and Quality Improvement IES (2025-532-CP)Employment Type: Permanent Full Time, Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm)Work Setting: Exclusively Onsite – 2930 Lake Shore Blvd. WestSalary:$55,000 - $64,000 Application Deadline: January 8, 2025, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview – Integrated Employment Services (IES), Community ProgramsIntegrated Employment Services (IES) program is dedicated to supporting jobseekers in navigating systemic barriers and achieve meaningful employment. We are evolving our service delivery model to optimize performance-based funding, strengthen client outcomes, and leverage innovative tools—including AI—to build high-performing, collaborative teams. This program is all about creating equitable opportunities and driving measurable impact in our communities.As Supervisor, Performance &amp; Quality Improvement, IES, you will play a key role in ensuring service excellence and continuous improvement across the IES program. Reporting to the Senior Manager, you’ll:<ul><li>Champion quality and compliance by aligning service delivery with IES performance standards and funder expectations.</li><li>Drive operational efficiency through improved processes, accurate reporting, and data-informed decision-making.</li><li>Lead initiatives for consistency and scalability, leveraging technology to enhance accountability and outcomes.</li></ul>Your responsibilities will include coordinating performance monitoring, operational support, financial reconciliation, and policy/business systems administration across all IES Centres and related functional areas (e.g., Booking Centre, Employer Engagement). You’ll also manage activities such as data analysis, forecasting, performance improvement projects, and financial claims management—all while exercising a high degree of confidentiality and judgment.We’re looking for someone who brings exceptional communication, collaboration, analytical skills, and initiative, and who thrives in a service-oriented, respectful, and inclusive environment.What You Will DoPerformance Monitoring, Data Analysis &amp; Reporting<ul><li>Monitor program and site-level performance using Power BI dashboards and reporting tools.</li><li>Analyze key indicators (intake, service delivery, employment outcomes, retention milestones, STAR ratings) to identify trends, risks, and opportunities.</li><li>Prepare reports, dashboards, and briefing materials to support data-driven decisions and performance coaching.</li><li>Share best practices from high-performing sites and update policies, manuals, and training resources.</li><li>Coordinate performance improvement projects across teams for consistency and scalability.</li></ul>Financial Administration &amp; Claims Processing<ul><li>Manage financial reconciliation for vendors and client supports, ensuring accurate coding and compliance.</li><li>Process payments, reconcile documentation, and oversee program credit card approvals and controls.</li><li>Coordinate and submit Employment Related Financial Support claims, including attestations and reimbursement packages.</li><li>Maintain quality assurance and compliance throughout financial processes.</li></ul>Operational Coordination &amp; Executive Administrative Support<ul><li>Organize meetings, agendas, logistics, and follow-up for cross-site initiatives and Senior Manager support.</li><li>Maintain trackers, issue logs, and progress reports for operational priorities and improvement projects.</li><li>Oversee project workplans and milestone tracking to ensure timely delivery.</li></ul>Policy, Procedure &amp; Knowledge Management<ul><li>Ensure alignment with Integrated Employment Service Guidelines and agreements.</li><li>Consolidate and maintain program policies, workflows, and service standards with version control and compliance tracking.</li><li>Lead updates, dissemination, and training sessions when procedures change.</li></ul>Human Resources &amp; Cross-Site Coordination<ul><li>Track probation periods, performance review deadlines, and disciplinary documentation with strict confidentiality.</li><li>Coordinate marketing and operational activities across sites, including materials, signage, and vendor interactions.</li><li>Foster collaboration and continuous improvement by working closely with internal teams and stakeholders.</li></ul>Collaboration, Innovation &amp; Internal Relationships<ul><li>Partner with the Project Management Office, Digital Transformation Office, Performance-Based Funding, Career Success team, and other internal stakeholders to advance joint initiatives.</li><li>Support internal working sessions, develop guidance documents, and lead training and follow-up activities.</li><li>Foster a culture of continuous improvement, collaboration, accountability, and learning.</li><li>Demonstrate commitment to equity, community development principles, trauma-informed practice, and inclusive engagement.</li><li>Perform other related duties as assigned.</li></ul>What You Bring to the Team<ul><li>Post-secondary degree or diploma in business administration, public administration, analytics, social services, project management or a related discipline preferred.</li><li>Minimum 3–5 years’ experience in data analysis, program administration, research, operations support, or performance reporting—ideally in a human services or employment services environment.</li><li>Experience working with sensitive personnel information, finance processes, and operational reporting.</li></ul>What Will Set You Apart<ul><li>Demonstrated experience extracting, analyzing, and interpreting data to support decision-making.</li><li>Strong Excel and Power BI literacy with ability to manipulate, segment, filter, and present data.</li><li>Familiarity and experience with the EOIS CaMS system and WCG’s FFAI case management system would be an asset.</li><li>Proficiency in administrative coordination, scheduling, agenda preparation, minute-taking, and action tracking.</li><li>Experience with performance measurement, quality assurance, forecasting, or root-cause diagnostics.</li><li>Demonstrated skill in processing payments, reconciling accounts, and preparing financial claims packages.</li><li>Excellent written communication skills, including ability to prepare reports, procedures, and presentations.</li><li>Proven ability to work collaboratively across teams and functions.</li><li>Analytical problem-solver with strong judgement and initiative.</li><li>Experience coordinating working sessions, follow-ups, procedural roll-outs, and training.</li><li>Ability to manage confidential information with discretion and respect.</li><li>Ability to support culturally diverse and traditionally marginalized populations through respectful, trauma-informed practice.</li><li>Understanding of employment services, labour market issues, client journeys and service barriers is an asset.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

Supervisor, Performance and Quality Improvement IES (2025-532-CP)

Systems Manager&nbsp;Salary: $90,000&nbsp;Position Summary &nbsp;The Systems Manager is a focused leadership role that oversees how our systems, processes, and information work together to support staff and the clients the Progressive Housing Society serves.&nbsp; &nbsp;This role will be responsible for:&nbsp;<ul><li>Providing executive-level oversight of technology and information systems &nbsp;o&nbsp;Leading and coordinating the internal IT function (Tier 1 support and related tasks) &nbsp;o&nbsp;Partnering with our external Managed Service Provider (MSP) on technical delivery and security. &nbsp;</li><li>Strengthening data management, privacy, and file organization across the organization. &nbsp;</li><li>Supporting the Executive Director, HR and legal counsel on technology-related aspects of investigations and risk management. &nbsp;</li></ul>Key Responsibilities&nbsp;<ol><li>Operations &amp; Systems Oversight&nbsp; o&nbsp;Maintain a high-level view of organization systems (Microsoft 365, ComVida, Sage Accounting, portals and internal databases/ticketing). &nbsp;<ul><li>Lead an initial systems and file management review, identifying gaps, overlaps, and operational risks. &nbsp;o&nbsp;Recommend and coordinate changes that make it easier for staff to find information, complete tasks, and follow consistent processes. &nbsp;</li></ul></li><li>Vendor &amp; Technology Partner Management&nbsp; o&nbsp;Serve as the primary liaison to the MSP to review recurring issues and upcoming projects; escalate strategic issues to the Executive Director as needed. &nbsp;</li><li>Internal IT Function Leadership&nbsp; o&nbsp;Provide management oversight to the Tier 1 IT Support role, ensuring responsive service to staff and clear escalation paths to the MSP. &nbsp;<ul><li>Coordinate IT-related work carried out by the Executive Assistant (e.g., internal ticketing system, simple databases). &nbsp;o&nbsp;Ensure there are clear, simple processes for asset tracking, license management, onboarding and offboarding from a governance perspective. &nbsp;</li></ul></li><li>Data Management &amp; Information Governance&nbsp; o&nbsp;Lead the design and implementation of a coherent file and data structure, especially for sensitive client, HR and financial information. &nbsp;<ul><li>Work with leadership to develop and roll out practical data storage and access guidelines (e.g., how SharePoint, Teams, OneDrive and line-of-business systems should be used). &nbsp;o&nbsp;Ensure practices align with privacy expectations, funder requirements, and organizational policies. &nbsp;</li></ul></li><li>Investigations &amp; Risk Support&nbsp;o&nbsp;Act as the operations lead for technology-related components of investigations, labour relations, and risk management &nbsp;<ul><li>Coordinate with the MSP and, where appropriate, use limited administrative permissions to arrange the information access and safeguards required by the Executive Director, HR, and legal counsel. &nbsp;</li><li>Translate technical outputs (logs, reports, timelines) into clear, non-technical summaries for decision-makers. </li></ul></li><li>Staff Engagement &amp; Change Management&nbsp;o&nbsp;Work with managers and HR to communicate expectations around data handling, privacy, and system use in accessible language. &nbsp;o&nbsp;Support staff through changes to systems or processes, collecting feedback and adjusting approaches where needed. &nbsp;o&nbsp;Promote a culture where staff understand both the “why” and “how” of good data practices. &nbsp;</li></ol>Qualifications &amp; Experience (Required) &nbsp;<ul><li>Post-secondary education in Business Administration, Operations, Information Systems, or a related field, or an equivalent combination of education and experience </li><li>5+ years of experience in operations, business systems, or organizational coordination, including responsibility for processes and cross-department collaboration. </li><li>Experience overseeing or working closely with IT providers or vendors, rather than doing hands-on system administration. </li><li>Familiarity with Microsoft 365 and other business systems from a management/oversight perspective (comfortable reading reports, setting expectations, and making decisions with technical input). •&nbsp;Experience supervising, coordinating and or leading support staff or small teams. </li><li>Strong understanding of confidentiality, privacy, and data protection as they relate to client and employee information.</li><li>Excellent communication skills, able to translate technical concepts into clear, practical guidance. </li><li>Experience working in a non-profit or health care organization is preferred&nbsp;</li></ul>

Progressive Housing Society - Burnaby, BC

Systems Manager - EXEMPT

Competition # 2025-520-CPManager, IES Career Success &amp; Performance-Based Funding (2025-520-CP)Employment Type: Permanent Full-time, Non-Bargaining Unit&nbsp;Work Hours:35 hours/week - This position follows a staggered schedule, including up to two evening shifts per week and two Saturday morning shifts per month&nbsp;Work Setting: Onsite – Limited opportunities to work remotely/Hybrid (2390 Lake Shore Blvd. West, Toronto, ON)Salary:$65,000 – $75,000 annuallyApplication Deadline: December 23, 2025 by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Integrated Employment Services Program, Community Programs UnitIntegrated Employment Services is a dynamic, results-driven program within the Community Programs Unit that provides resources, supports, and services to meet the employment needs of job seekers and the hiring demands of employers. Our goal is to help Ontarians achieve sustainable employment by connecting them to meaningful opportunities and guiding them toward skills development and training to reach their career aspirations.As a Manager, IES Career Success and Performance-Based Funding, you will oversee the Career Success Coach team, ensuring exceptional client experiences and strong retention outcomes under the performance-based funding model. You’ll provide staff coaching, operational oversight, and foster collaboration across diverse service leaders and teams—including IES site Managers, Employment Consultants, Job Developers, Finance, and external partners—to deliver holistic, equitable support. This position thrives in a fast-paced, high-volume environment where accuracy, timely follow-up, and inclusive practices are key to helping clients succeed.Reporting to the Senior Manager of Integrated Employment Services, you will play a critical role in aligning team performance with organizational priorities. By driving retention success and ensuring accurate, timely funding claims, you help WoodGreen achieve its vision of delivering the best jobseeker and employer outcomes in Canada while advancing equity and innovation in service delivery.What You Will DoOverall Accountability<ul><li>Ensure funder key performance indicators (KPIs) and performance-based funding targets by ensuring accurate, timely monitoring and claims submission.</li><li>Partner with IES Managers to optimize end-to-end client experiences and streamline processes across sites.</li><li>Lead staff teams in the implementation of career success coaching and performance-based funding processes, adhering to all WoodGreen and WCG policies and guidelines. These include pre-monitoring activities such as workshops and client meetings to set up the client for retention success.</li></ul>Staff Management<ul><li>Provide supervision, coaching, and regular 1:1 sessions to ensure quality service, caseload management, and documentation accuracy.</li><li>Manage recruitment and onboarding for Career Success Coaches and Program Assistant(s), embedding equity and inclusion in all processes.</li><li>Support staff in resolving complex client issues, employer challenges, and crisis interventions to prevent job loss.</li></ul>Operational Oversight &amp; Quality Assurance<ul><li>Ensure compliance with WCG guidelines and WoodGreen SOPs for retention services and funding claims.</li><li>Conduct audits of data and documentation; monitor caseloads and balance workloads based on client complexity.</li><li>Review and approve monthly risk forecasts and ensure proper administration of monitoring documentation.</li></ul>Performance Management &amp; Reporting<ul><li>Track retention outcomes at 1, 3, 6, and 12 months; develop strategies to improve performance where needed.</li><li>Analyze data to identify trends and risks; prepare reports and present results to leadership and funders.</li><li>Ensure timely and accurate submission of all required performance reports.</li></ul>Client &amp; Employer Services Leadership<ul><li>Guide and support staff in client motivation, issue resolution, and employer relations to maintain job stability.</li><li>Promote collaboration between Career Success Coaches, Employment Consultants, and Job Developers for holistic support.</li><li>Oversee rapid reemployment interventions for clients who lose employment, ensuring timely referrals and follow-up.</li></ul>Training &amp; Staff Development<ul><li>Ensure completion of mandatory training and identify skill gaps in areas such as documentation and coaching.</li><li>Develop and deliver onboarding and professional development plans tailored to team needs.</li><li>Facilitate ongoing learning that strengthens cultural competency and inclusive practices.</li></ul>Stakeholder Collaboration<ul><li>Build strong relationships with each IES site Manager and their teams to collaborate successfully on delivering all career success and performance-based funding processes. </li><li>Build strong partnerships with other internal and external stakeholders. </li><li>Work with Toronto Employment and Social Services Caseworkers to develop integrated support plans for clients with complex needs.</li><li>Maintain employer partnerships to support issue resolution and long-term client success.</li></ul>Administrative &amp; Other Responsibilities<ul><li>Create and manage staff schedules, including staggered hours and weekend coverage.</li><li>Ensure compliance with organizational policies, DEI commitments, and privacy standards.</li><li>Contribute to continuous improvement projects and new program model development.</li></ul>What You Bring to the Team<ul><li>Degree or diploma in Social Work, Social Service Work, Human Resources, Business, Community Development, Psychology, or related field.</li><li>Training or certification in career development, coaching, workforce development, or integrated employment services is an asset.</li><li>Strong knowledge of IES/WCG service guidelines, FFIA System, CaMS System, documentary evidence requirements, and performance-based funding models (or ability to learn quickly).</li><li>Minimum 3–5 years of experience in employment services, social services, workforce development, or related fields.</li><li>Minimum 2 years of supervisory or team lead experience in a high-volume, client-facing environment (or equivalent combination of leadership responsibilities).</li></ul>What Will Set You Apart<ul><li>Experience leading and/or working within a unionized labour environment is an asset. </li><li>Deep understanding of job retention, career development, employer relations, and employment barriers faced by diverse populations.</li><li>Supervisory, leadership, or team management training preferred.</li><li>Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Proven ability to coach staff, build teams, and lead performance improvement initiatives.</li><li>Strong analytical skills and data literacy, including experience with CRMs, CaMS, Microsoft Office, and reporting tools.</li><li>Demonstrated commitment to equity, diversity, inclusion, anti-racism, and culturally responsive service delivery.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Comfortable managing employer relationships, handling conflict, and resolving workplace issues.</li><li>Highly ethical, compassionate, purpose-driven, and committed to client success.</li><li>Ability to travel and work at multiple WoodGreen IES offices throughout each week. </li><li>Able to work staggered shifts including up to two evenings per week and up to two Saturday mornings per month.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

Manager, IES Career Success & Performance-Based Funding (2025-520-CP)

FAMILY &amp; CHILD WORKER (BILINGUAL)A&nbsp;Frenchversion&nbsp;follows&nbsp;below&nbsp;/&nbsp;Une&nbsp;version&nbsp;françaisesuit&nbsp;ci-dessousReports to: Program Manager Job Type: Full-time (35 hours per week) Pay Scale: $30.00–$34.00 Location: Ottawa Application Deadline: Applications will be accepted until the position is filled. Number of Positions: 1ABOUT YOUYou are a compassionate and resourceful individual dedicated to supporting racialized children, individuals and families in overcoming barriers and building resilience. You believe in the power of evidence-based, culturally responsive interventions, and are committed to fostering a supportive environment where racialized children, individuals and families can thrive and feel safe. Systems knowledge, empathy, safety and a collaborative spirit should be the hallmarks of your approach, as you support racialized families, individuals and children navigate their unique journeys toward positive change.ABOUT THE ROLEThe Child &amp; Family Worker plays a key role in supporting children, individuals, and families through BWCS’s Mental Health &amp; Wellness programs. In this role, you will provide assessments, emotional and behavioural support, case management, counselling, advocacy, and group facilitation.&nbsp;You will work with families to identify strengths, clarify needs, build goals, and explore pathways toward improved emotional wellness, stability, and connectedness. Your work will include supporting clients experiencing social, emotional, behavioural, or systemic challenges, and helping them navigate community, school, health, and social service systems.&nbsp;You will provide culturally responsive, trauma-informed support that promotes safety, empowerment, and positive change. You will adapt your approach to meet clients where they are and ensure services are accessible, affirming, and responsive to the unique needs of Black and racialized families.ABOUT WHO WE SUPPORTBritannia Woods Community Services (BWCS) is dedicated to ensuring that residents in the city of Ottawa, in the Britannia Woods neighborhood, and surrounding areas have access to the mental health &amp; wellness, social, educational, food security, and recreational supports necessary for optimal well-being.ABOUT DIVERSITY AT BWCSAt BWCS, we actively cultivate an inclusive and equitable environment where diversity thrives. Our services and staff reflect the varied cultures, languages, and lived experiences of our community. We are committed to ensuring that every individual and family receives informed, sensitive, safe, respectful, and timely support, and that all members of our team feel valued and empowered.KEY RESPONSIBILITIES<ul><li>Assesses and identify children, individuals and their family strengths and needs, according to program goals.</li><li>Construct support maps and explore goals in conjunction with family/individual/children needs.</li><li>Provide case management and resource navigation support for families, individuals, and children.</li><li>Provide group facilitation and programming support for families, individuals, and children.</li><li>Provide crisis counselling and mediation support to families, individuals, and children.</li><li>Act as an advocate within academic &amp; child welfare systems.</li><li>Support clients in navigating societal social systems / health systems.</li><li>Provide mentorship/sponsorship support.</li><li>Follow program guidelines regarding confidentiality, case notes, reports, record keeping etc.</li><li>Carries out discharge planning and service evaluation with families, individuals and children.</li><li>Actively participates and makes use of ongoing clinical supervision.</li><li>Work flexible hours to meet the needs of clients — including some evenings.</li><li>Liaise, consult, and collaborate with community stakeholders and make appropriate use of community resources.</li><li>Implement SNAP therapeutic model guided by CBT framework and incorporate additional therapeutic modalities as required.</li><li>Assumes other responsibilities as assigned from Mental Health &amp; Counselling Director.</li></ul>QUALIFICATIONS<ul><li>Bachelor of Social Work (BSW), Social Service worker or a degree in counselling or other related social sciences.</li><li>Must be a member in good standing with a regulated professional college (i.e., CRPO, OCSWSSW).</li><li>Knowledge and experience working with Black and racialized families, individuals, and children.</li><li>Knowledge and experience working with families, individuals and children who coexist with hardships related to poverty, discrimination, and other societal inequities.</li><li>A minimum of 2–3 years’ professional experience working with Black and racialized families, individuals and children with concerns related to mental health and other emotional/behavioral concerns.</li><li>Lived experience of Black/other racialized communities in Ottawa is an asset.</li><li>Experience with developing and facilitating group programming focusing on mental and emotional health and other emotional/behavioral barriers.</li><li>Excellent interpersonal skills; strong oral and documentation skills.</li><li>Bilingualism is an asset (English, French, Somali, Arabic, etc.).</li><li>Strong computer proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other databases.</li><li>A valid driver’s license and access to a vehicle is mandatory.</li></ul>WHAT WE OFFERBWCS is a vibrant workplace offering opportunities for professional growth and development in a supportive environment. As part of our team, you will make a meaningful difference in the lives of children and families, helping them access vital resources and achieve positive outcomes. If you are committed to equity, innovation, and culturally responsive care, we invite you to join our mission to create healthier, more resilient communities.APPLICATION PROCESSWe are an equal opportunity employer and encourage all interested candidates to submit a detailed resume and cover letter by email to <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. We thank all applicants for their interest; however, only those selected for an interview will be contacted.If you require accessibility accommodation during this process, please email <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> and we will work with you to ensure your needs are met.FrançaiseTRAVAILLEUR·SE AUPRES DES ENFANTS ET DES FAMILLES (BILINGUE)Relève de : Gestionnaire de programme Type de poste : Temps plein (35 h/semaine) Échelle salariale : 30,00 $ – 34,00 $ Lieu : Ottawa Date limite : Les candidatures seront acceptées jusqu’à ce que le poste soit pourvu Nombre de postes : 1À PROPOS DE VOUSVous êtes une personne compatissante et ingénieuse, dévouée à soutenir les enfants, les individus et les familles racialisés dans le dépassement des obstacles et le développement de leur résilience. Vous croyez au pouvoir des interventions fondées sur des données probantes et culturellement adaptées, et vous vous engagez à favoriser un environnement de soutien où les enfants, les individus et les familles racialisés peuvent s’épanouir et se sentir en sécurité. La connaissance des systèmes, l’empathie, la sécurité et un esprit de collaboration doivent être les caractéristiques de votre approche, alors que vous accompagnez les familles, individus et enfants racialisés dans leur cheminement unique vers un changement positif.À PROPOS DU POSTEL’Intervenant(e) auprès des enfants et des familles joue un rôle clé dans la prestation des programmes de santé mentale et de bien-être de BWCS. Dans ce poste, vous offrirez des évaluations, du soutien émotionnel et comportemental, de la gestion de cas, du counseling, du plaidoyer et de l’animation de groupes.Vous travaillerez avec les familles pour identifier leurs forces, clarifier leurs besoins, établir des objectifs et explorer des avenues vers un mieux-être émotionnel, une plus grande stabilité et des relations renforcées. Vous soutiendrez les personnes confrontées à des défis sociaux, émotionnels, comportementaux ou systémiques et les aiderez à naviguer dans les systèmes communautaires, scolaires, sociaux et de santé.&nbsp;Vous offrirez un soutien culturellement adapté et informé par les traumatismes, favorisant la sécurité, l’autonomisation et le changement positif. Ce rôle exige du professionnalisme, de la flexibilité, des limites claires et la capacité de bâtir des relations de confiance dans divers milieux communautaires, tout en veillant à rendre les services accessibles, sécuritaires et adaptés aux besoins uniques des familles noires et racialisées.À QUI NOUS OFFRONS NOTRE SOUTIENBWCS s’engage à garantir que les résidents de la ville d’Ottawa, du quartier Britannia Woods et des environs aient accès aux services nécessaires à leur bien-être : santé mentale, bien-être, soutien social, éducation, sécurité alimentaire et loisirs.À PROPOS DE LA DIVERSITÉ À BWCSChez BWCS, nous cultivons activement un environnement inclusif et équitable où la diversité s’épanouit. Nos services et notre personnel reflètent les diverses cultures, langues et expériences vécues de notre communauté. Nous nous engageons à ce que chaque individu et famille bénéficie d’un soutien informé, sensible, sécuritaire, respectueux et opportun, et à ce que tous les membres de notre équipe se sentent valorisés et autonomisés.RESPONSABILITÉS PRINCIPALES<ul><li>Évaluer et identifier les forces et besoins des enfants, individus et familles selon les objectifs du programme</li><li>Élaborer des plans de soutien et explorer des objectifs en collaboration avec les familles, individus et enfants</li><li>Offrir de la gestion de cas et du soutien à la navigation des ressources</li><li>Animer et soutenir des programmes de groupes pour enfants, individus et familles</li><li>Offrir du counseling de crise et du soutien à la médiation</li><li>Agir comme défenseur dans les systèmes scolaires, communautaires et de protection de l’enfance</li><li>Soutenir les clients dans la navigation des systèmes sociaux, communautaires et de santé</li><li>Offrir du mentorat et du parrainage</li><li>Respecter les lignes directrices du programme (confidentialité, notes de cas, rapports, tenue de dossiers)</li><li>Effectuer la planification de fin de service et l’évaluation</li><li>Participer activement à la supervision clinique continue</li><li>Travailler selon un horaire flexible, incluant certaines soirées</li><li>Collaborer avec les intervenants communautaires et utiliser efficacement les ressources disponibles</li><li>Mettre en œuvre le modèle thérapeutique SNAP basé sur le cadre TCC et intégrer d’autres approches thérapeutiques au besoin</li><li>Effectuer toutes autres tâches assignées par la direction de la Santé mentale et du Counseling</li></ul>QUALIFICATIONS<ul><li>Baccalauréat en travail social (B.T.S.), intervenant en services sociaux, ou diplôme en counseling ou dans d’autres sciences sociales connexes.</li><li>Être membre en règle d’un ordre professionnel réglementé (CRPO, OCSWSSW)</li><li>Connaissance et expérience auprès des familles noires et racialisées</li><li>Connaissance des défis liés à la pauvreté, la discrimination, les barrières systémiques et les inégalités sociales</li><li>Minimum de 2 à 3 ans d’expérience professionnelle auprès d’enfants et familles ayant des préoccupations liées au comportement, à l’émotionnel ou à la santé mentale</li><li>Expérience en développement et animation de programmes de groupe axés sur le bien-être mental et émotionnel</li><li>Compétences interpersonnelles exceptionnelles; solides aptitudes en communication orale et écrite</li><li>Bilinguisme un atout (anglais, français, somali, arabe, etc.)</li><li>Maîtrise de MS Office (Word, Excel, PowerPoint, Outlook) et d’autres bases de données</li><li>Permis de conduire valide et accès à un véhicule obligatoire</li><li>Expérience vécue au sein de communautés noires ou racialisées considérée comme un atout</li></ul>CE QUE NOUS OFFRONSBWCS offre un milieu de travail dynamique avec de nombreuses possibilités de développement professionnel dans un environnement de soutien. En tant que membre de l’équipe, vous aurez un impact significatif sur le bien-être des enfants et des familles en les aidant à accéder aux ressources essentielles et à obtenir des résultats positifs. Si vous êtes engagé envers l’équité, l’innovation et des pratiques culturellement adaptées, nous vous invitons à joindre notre mission visant à bâtir des communautés plus résilientes et en meilleure santé.PROCESSUS DE CANDIDATURENous sommes un employeur garantissant l’égalité des chances. Les personnes intéressées sont invitées à soumettre un CV détaillé et une lettre de motivation par courriel à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. Nous remercions tous les candidats de leur intérêt; toutefois, seules les personnes sélectionnées pour une entrevue seront contactées.Si vous nécessitez des mesures d’adaptation durant le processus, veuillez écrire à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> et nous veillerons à répondre à vos besoins.

12 Supervision / Team Leader Full Time Jobs