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Shelter Diversion WorkerJanuary 2025As a Shelter Diversion worker for Durham Youth Services your priority is to uphold the organization’s vision to end youth homelessness in the Durham Region. Our mission is to provide programs for at-risk and homeless youth in the Durham Region to prevent homelessness, provide shelter and other opportunities that will support their success and end the stigma of homelessness.Our values:<ul><li>Collaborative – We work with youth to develop the tools and resources that will enable their success and contribute to a thriving community</li><li>Connected – We are focused on building and maintaining strong relationships with our partners and our community to support youth.</li><li>Forward-Thinking – We are dedicated to identifying and implementing innovative and progressive solutions to ending youth homelessness.</li></ul>TERMS OF POSITIONThis position is for 37.5 hours a week, Monday-Friday, with flexibility to work daytime, evening, and weekend hours. The role is paid in accordance with the Collective Agreement with Liuna 3000 and Durham Youth Services at $24.65 per hour.This list is meant to act as a guideline for all duties and responsibilities and as such does not cover every aspect of the position.ORGANIZATIONAL RESPONSIBILITIES<ul><li>Be positive, supportive, kind, caring, empathetic, gentle, respectful, and compassionate to all youth, staff, students, volunteers, and other community members</li><li>Provide unbiased, non-judgmental support to all clients</li><li>Build positive, professional rapport with clients, staff, volunteers, students, and other members of the community</li><li>Communicate regularly and openly with the assigned supervisor and the Director of Housing and Outreach Programs as needed</li><li>Attend all staff or individual meetings that are requested by the supervisor or leadership team</li><li>Optimize team performance by contributing to positive and supportive work environment</li><li>Value diversity by understanding and respecting the practices, customs and values of other individuals and cultures.</li><li>Learn and uphold the philosophy of the Housing-First model</li></ul>SHELTER DIVERSION RESPONSIBILITIES<ul><li>Provide Shelter Diversion support to all incoming youth calls directed by local shelters, which includes an initial assessment of needs and resources</li><li>Actively support the Shelter Diversion philosophy being understood and integrated into the agency work with new clients and referrals</li><li>Establish collaborative relationships with clients, building on their strengths and resources to find housing solutions</li><li>Work with colleagues and local systems to safely resolve high-risk crisis situations and provide nonjudgmental support for problematic behaviour</li><li>Communicate regularly with clients and collaterals over the phone and videoconferencing</li><li>Advocate for client needs by developing and implementing service plans and working with local providers and systems</li><li>Demonstrate understanding of oppression and marginalization of the homelessness community</li><li>Make positive contributions to agency teams, actively participating as part of the Shelter Team, supporting other programs and initiatives</li><li>Provide case management and life skills training for a set of clients, including housing goals, independent living skills, and the like</li></ul>CASE MANAGEMENT RESPONSIBILITIES<ul><li>Using HIFIS/case management software consistently and in a professional manner</li><li>Keep accurate hard copy files and case notes, including client interactions</li><li>Have a keen awareness of internal and external resources and advocate for clients throughout various community partners that will benefit and assist clients with their case management plans.</li><li>Provide housing and case management support for shelter clients</li><li>Learn and uphold a housing-focused philosophy of self-resolution among clients.</li><li>Support the maintenance of an up-to-date resource list (employment, mental health, addiction, etc.)</li><li>Advocate on behalf of participants on a case-by-case basis with local systems i.e., Child and Family Services, Employment and Income Assistance, Legal Aid, Health, Addictions, Justice, etc.</li></ul>QUALIFICATIONS<ul><li>Degree in Social Work or a Social Service Worker Diploma, or equivalent.</li><li>Be a member in good standing with the Ontario College of Social Workers and Social Service Workers, or be eligible for membership.</li><li>Minimum two years of full-time related work experience</li><li>Experience in an outreach position is considered an asset with knowledge of and sensitivity to the life experiences and needs of youth</li><li>Demonstrated skills, experience and passion working with at-risk, marginalized or street involved youth.</li><li>Strong counselling skills, including good judgement in emergency and/or crisis situations.</li><li>Demonstrated awareness of diversity and cultural sensitivity, including awareness and comfort level working with youth from the LGBTQ+ community</li><li>Excellent interpersonal as well as written and verbal communication skills</li><li>Strong belief in a harm reduction philosophy</li><li>Computer literacy</li><li>Proven good attendance record with the capability of maintaining this same standard.</li><li>Ability to acquire Vulnerable Sector Police Clearance</li><li>Driver’s licence (G-level) in good standing, access to reliable vehicle with $2,000,000 liability insurance.</li></ul>

Durham Youth Services

Shelter Diversion Worker

At The Canadian Training Institute, we assist individuals to recognize their strengths, achieve their goals and improve their lives. CTI promotes positive change for vulnerable individuals and adults with various challenges. We are dedicated to delivering innovative and evidence-informed services and developing creative partnerships that enhance lives and communities. The incumbent for this position will have a Bachelor of Social Work Degree or equivalent from an accredited university and demonstrated experience in delivering needs-based, culturally grounded and trauma informed supports for justice involved individuals. A Master of Social Work is preferred. The ideal candidate will have a minimum of 2 years experience working with justice involved individuals. They will have lived or learned experiences interacting with vulnerable individuals, a strong knowledge of the criminal justice system, familiarity with community-based and criminal justice’s services in the GTA and specialized knowledge of the challenges that overrepresented and marginalized populations, including Black, Indigenous and racialized individuals experience in the justice system.&nbsp;&nbsp; The incumbent will have excellent conflict resolution skills, case management and facilitation skills. Expertise in Cognitive Behavioural Interventions, Motivational Interviewing and Stages of Change and identification of criminogenic factors as they relate to developing individual intervention plans is essential. The focus of work for this position will include responsibility for the development of individual participant goals and plans geared to personal development and opportunities for positive change for program participants. You will also be expected to coach/mentor and provide participants with relevant and evidence-based service interventions to promote assets, competency, and resiliency. You will assume service coordination functions while acting as an advocate and providing information and referrals to program participants. Mentoring and counselling program participants to encourage social inclusion and engaging these program participants to identify issues, needs, goals, aspirations, skills, abilities, and services needed, as well as barriers to accessing these services, is critical. To carry out brokerage/advocacy/resourcing functions that ensure participants have access to programs, services and opportunities needed for healthy development by building and maintaining relationships with internal and external stakeholders and to demonstrate appropriate behaviours consistent with CTI’s Mission, Vision, and Values. The program is designed to address criminogenic risk factors, improve pro-social attitudes and beliefs, address anti-social thinking, develop skills to foster pro-social change and help build intervention and relapse prevention strategies for the individuals. The Program Facilitator will liaise with a variety of community resources and personnel within the criminal justice system, referral sources and community agencies in facilitating achievement of client goals. MAJOR DUTIES The Incumbent for this position will be responsible for the following:<ol><li>Intake and Assessment Interviews, including Individual Planning and Case Management</li><li>Maintaining case recording on client interactions as appropriate and as per agency guidelines, leading to overall assessment of client performance and impact of service</li><li>Provide regular progress reports on program participants</li><li>Maintain and provide data activity and outcome/impact reports</li><li>Developing and maintaining a broad base of diverse partnerships, including community partners to assist clients with such issues as housing, income, etc.</li><li>Active participation and contribution to the Client Programs Team and its members</li><li>Representation of CTI at various community forums/conferences/committees tasked with assessing and responding to community matters involving our client population</li><li>Ensuring accuracy, confidentiality and safekeeping of agency records</li><li>Participating constructively in the supervision process and exercising due diligence with respect to self-care and accountability for practice</li><li>Assigned Other Duties in Accomplishing Goals of the Program</li></ol>A valid Ontario driver’s license with access to a reliable vehicle for travel is required.&nbsp; A VSS form must be provided. The salary range for this position is $55,000 - $60,000 per annum. CTI Canadian Training Institute The Canadian Training Institute is strongly committed to the principles of equal opportunity and non-discrimination. We encourage people from frequently underrepresented and marginalized communities to apply. We thank all applicants; however, only those selected for an interview will be contacted. If contacted for an employment opportunity, please advise if you require accommodation.All interested candidates please submit your Cover Letter and Résumé to: <a href="mailto:programs@cantraining.org" target="_blank">programs@cantraining.org</a> by January 16th, 2026, at 5:00 PM.&nbsp; &nbsp;

Canadian Training Institute

Program Facilitator

SummaryDuring the winter months, extreme cold temperatures exacerbate the challenges faced by individuals experiencing homelessness, making it crucial that our Drop-In center extend its hours to ensure safety and access to critical services. This role will support the operations of our winter program hours. The Drop-In Program Worker works with the drop-in team to ensure the smooth operation of the Drop-In program and its related services to PARC members (a member is defined as any or all of the following: psychiatric survivor, marginalized, homeless/under-housed or socially isolated person).&nbsp;ResponsibilitiesDrop-In Program Worker carries out a variety of duties during drop-in operations direct/personal member support, crisis interventions, responding to member concerns and making recommendations for further support activity and running small group activities and recreational programs as assigned. Drop-In Program Worker carries out various assigned tasks supporting different aspects of the weekend or weekday drop-in program on a shift by shift basis.&nbsp; &nbsp;Drop-In Program Worker provides support and friendly contact for all members using the centre. The Drop-In Program Worker upholds safety and the preservation of a healthy space and access to PARC for all members.&nbsp;Drop-In Program Worker will assist in the development of community resources, use creative strategies to address systemic issues, and contribute to public education and awareness.&nbsp;&nbsp;&nbsp;The practice of the Drop-In Program Worker is guided by the agency’s standards (policies &amp; procedures) and relevant legislation, including the Mental Health Act and professional standards and ethics.Qualifications:&nbsp;<ul><li>Minimum of 2 years direct experience in a community mental health or community development setting with marginalized people, socially isolated adults, psychiatric survivors and homeless/under-housed people;</li><li>Post-secondary education in a related field or combination of education and experience.</li><li>Sound knowledge of the issues presented by psychiatric survivors &amp; marginalized people who have been homeless or under-housed and pertinent legislation. Broad experience with individual, family, and systems advocacy. Counselling, crisis prevention and intervention experience.&nbsp; The ability to demonstrate sound judgment;</li><li>A justice-based analysis of social service provision, experience in navigating systemic barriers to resources and experience providing personal support for high need /high-risk populations, gained either through life experience, front-line work, social work education or some combination of the above;&nbsp;</li><li>Excellent communication skills, organizational skills, written skills, and computer skills;</li><li>Possess the ability to work effectively in a high-stress environment with a diverse team;</li><li>Experience with supporting and overseeing the work of member workers, students and volunteers;</li><li>Experience with system navigation about our members experience including housing-especially eviction prevention, legal, food security, diversity/inclusion and income security;</li><li>Experience with advocacy or community organizing.&nbsp;</li></ul>Hours of Work: The work schedule for the Part-Time Drop-In Program Worker &nbsp;to April 15, 2025. Shifts are Monday to Thursday, from 12:30PM to 6:30 PMPARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.We thank all applicants for their interest and advise that only those selected for an interview will be contacted.If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

Parkdale Activity Recreation Centre

Parkdale Activity - Recreation Centre

Drop-in Worker -  Part Time, Contract

General Office Volunteer - High Intensity (remote) Organization: Right to Live Canada Right to Live Canada | 30+ hrs/week | Volunteer Position------ The Mission Canada is currently facing a human rights crisis of international consequence: poverty-driven disability euthanasia (MAiD). Individuals, blocked by state-enforced poverty, are choosing to end their lives with state assistance due to being unable to access essentials such as medical procedures, supportive housing, or even food. This systemic failure has triggered a United Nations investigation, criticism from the Canadian Human Rights Commission, and global condemnation.Right to Live Canada is engineering the only viable, system-level alternative to this crisis -- Social Brokerage. By creating a pipeline between sources of raw capital and specific one-time support plans ("Stability Mandates") for individuals in the process of applying for MAiD, the organization creates the "viable alternative" that the system itself mandates its assessors to find but does not currently provide. This represents the world's first market-based solution to poverty-driven euthanasia and the creation of a social impact credit system which exchanges philanthropic capital for verified, life-affirming outcomes, akin to carbon credits.Right to Live Canada is currently pre-pilot.------ The Opportunity Right to Live Canada is a start-up non-profit solving economic euthanasia. We are in need of high intensity, committed volunteers who are ready and willing to put in the hard work to &nbsp;advance our work. This means a volunteer load of 30+ hours per week, for a duration up to the volunteer. The only common skill requirement is the ability to work in a remote office environment (Slack, Google Workspace). We will assign you a relevant role based on your resume and skill background.This opportunity would be ideal for those who have the opportunity for sufficient availability (summer break, unemployment, retired, etc) and want utilize their time in an impactful and meaningful way. The high hours and thus intensity commitment per week allows us to fill some work needs that require a single dedicated volunteer on a given, time-intensive, urgent task.Please note that only candidates with backgrounds in need for our internal open roles will be contacted.

Right to Live Canada

General Office Volunteers - High Intensity (remote)

Victim Services Toronto (VST) provides trauma-informed support and advocacy in the moment for any person in Toronto who has experienced crime or sudden tragedy. We also work to prevent violence through community engagement.&nbsp; &nbsp; &nbsp; &nbsp;VST is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion throughout VST operations, policies, culture and hiring practices.&nbsp; We are dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Persons identifying as visible minorities, indigenous, with disabilities, of any sexual orientation, of any gender identity, or from any other equity-deserving group are strongly encouraged to apply. To read VST’s full equity statement, please refer to:&nbsp;&nbsp; &nbsp;<a href="https://www.victimservicestoronto.com/anti-oppressive-equity-statement" target="_blank">https://www.victimservicestoronto.com/antioppressive-equity-statement&nbsp;</a>&nbsp; &nbsp;Position:&nbsp;Crisis Counsellor&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Position Type:&nbsp;Relief Crisis Counsellor, 5 positions &nbsp;Hourly Rate:&nbsp;$25/hr. + vacation pay. Premium rate applies for last-minute shift coverage. Minimum commitment of three shifts/month&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Reports To: Director of Crisis Response Program&nbsp;&nbsp; &nbsp;Application Deadline:&nbsp;January 19th, 2026&nbsp; &nbsp;&nbsp; &nbsp;Shifts Available:&nbsp;24-hour/7-day rotating shifts (7am-3pm and 11pm-7am, Monday to Sunday) &nbsp;*Please note that successful completion of the 4-month probationary period requires incumbents to complete a minimum of 5 shifts per month during this time&nbsp;&nbsp;__________________________________________________________________&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;Position Overview:&nbsp;&nbsp;&nbsp;The Crisis Counsellor provides short-term intensive crisis counseling and intervention services to vulnerable victims of crimes and sudden tragedies. This role involves working with individuals affected by a range of traumatic events, including but not limited to homicide, attempted homicide, human trafficking, domestic violence, sexual assault, gun violence, and robbery. Additionally, the counselor supports those impacted by sudden tragedies such as suicide, motor vehicle or workplace accidents, and sudden death.&nbsp;Services are delivered in a client-centered and trauma-informed manner, ensuring that everyone’s unique needs and circumstances are prioritized. The Crisis Counselor meets clients in locations of their choice, including the VST office, their homes, or other safe locations, offering flexibility and accessibility to those in need. The focus is on providing immediate emotional support, stabilization, and resource linkage to help clients navigate the aftermath of traumatic events.&nbsp; &nbsp;Key Responsibilities:&nbsp;Crisis Intervention &amp; Victim Support&nbsp;<ul><li>Receive referrals from Toronto Police Service, Clients and Community Partners promptly and action the referral based on presenting needs </li><li>Provide on-scene assistance, virtually and over the phone support to victims and survivors </li><li>Provide community debriefing as requested for traumatic events </li><li>Conduct comprehensive needs assessments resulting from a crime and sudden tragedy </li><li>Provide immediate emotional support and arrange for practical support for victims of crime and sudden tragedy, aiding help manage crisis situations </li><li>Work collaboratively with clients in developing and implementing a personalized safety plan, urgent advocacy or travel letters and keep confidential case note documentation&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Offer compassionate, non-judgmental, culturally responsive, client-centered, and trauma-informed therapeutic interventions </li><li>Meet with clients in person or virtually to collect necessary documentation for VQRP; upload documentation to file and submit with referral </li><li>Submit proof of payment or service to on call afterhours and CRP director for billing purposes </li><li>Advocate and connect clients to appropriate internal case management programs as well as external health, social service, community and justice systems </li><li>Link clients to appropriate community resources and services that meet their ongoing needs, including counseling, housing, or financial support </li><li>Work within a client-centered approach, emphasizing the autonomy and empowerment of individuals in their journey toward recovery </li><li>Effectively manage high volume of cases while ensuring timely responses to incoming calls from clients and law enforcement </li><li>Prioritize cases based on immediate need and urgency, maintaining a focus on client well-being </li><li>Apply an Anti-Oppression Framework (AOP) to all interactions, ensuring equity and inclusion in service delivery&nbsp;</li></ul>Eligibility Assessment &amp; VQRP Funded Services<ul><li>Assess victims' eligibility for VQRP funded services </li><li>Ensure immediate needs for food, shelter, and safety are met after hours, and provide ongoing practical support during the crisis </li><li>Ensure documentation is received and uploaded to the file in an ethical and timely manner&nbsp;</li></ul>Police Collaboration &amp; On-Scene Assistance&nbsp;<ul><li>Respond promptly to requests from law enforcement for assistance at crime scenes or in emergency situations </li><li>Offer direct support to victims and witnesses in collaboration with police officers, ensuring safety and coordination of services&nbsp;</li></ul>Suicide Risk Assessment &amp; Support&nbsp;<ul><li>Complete thorough Suicide Risk Assessments for individuals in crisis and at risk </li><li>Provide appropriate referrals and connect clients to mental health supports or intervention services&nbsp;</li></ul>Interagency Communication &amp; Collaboration&nbsp;<ul><li>Actively communicate and collaborate with key service providers, including police, emergency medical services (EMS), fire departments, hospitals, and CAS </li><li>Coordinate and facilitate support for clients from various agencies to meet comprehensive needs 24/7 </li><li>Provide immediate and on scene support in cases of mass victimization events and engage in mass victimization response protocol&nbsp;</li></ul>Supervision &amp; Guidance&nbsp;<ul><li>Provide supervision, guidance, and direction to agency volunteers and students </li><li>Foster a supportive learning environment to enhance their skills and knowledge&nbsp;</li></ul>Training &amp; Meetings and Team Culture&nbsp;<ul><li>Participate in quarterly training sessions to remain informed of best practices and updates in crisis intervention </li><li>Attend team meetings to discuss case management, share insights, and collaborate on client care strategies </li><li>Promote and cultivate an inclusive, respectful, and supportive work environment that values diversity and encourages open communication </li><li>Actively contribute to creating a positive organizational culture by modeling inclusive behaviors, promoting mutual respect, and ensuring all team members feel valued, heard, and empowered to contribute </li><li>Support initiatives and practices that enhance team cohesion, inclusivity, and a sense of belonging, fostering a healthy and productive workplace&nbsp;</li></ul>Professional Development and Training&nbsp;•&nbsp;Participate in ongoing training, committees, clinical consultation, supervision, and professional development activities to stay current with best practices in victim services, crisis intervention, trauma-informed care, and other relevant fields&nbsp;Documentation and Reporting&nbsp;<ul><li>Maintain accurate, timely, and ethical case notes, ensuring that documentation is completed and submitted in accordance with agency policies and professional social work standards after each client interaction </li><li>Assist with any additional administrative duties or responsibilities as assigned for the program related to the role&nbsp; &nbsp; &nbsp;</li></ul>QUALIFICATIONS/SKILLS&nbsp;Must-Haves (You’ll Need These to Succeed in this Role!)<ul><li>Diploma or degree in Social Work, Social Services, Psychology, or a related field </li><li>Must be registered or eligible for registration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) </li><li>A minimum of 1 year of direct crisis intervention or case management experience working with victims or related vulnerable populations </li><li>A full, valid G-level driver’s license in good standing, and comfortable driving in urban areas, city streets, and on highways </li><li>Strong understanding of trauma-informed care, gender-based violence, and the unique needs of survivors of human trafficking</li><li>Proven ability to conduct comprehensive needs assessments, crisis intervention, advocacy and assistance to clients in a fast-paced environment </li><li>Demonstrated ability to work independently and as part of a multidisciplinary team, collaborating effectively with law enforcement, service providers, community organizations, and diverse stakeholders, including equity-deserving populations</li><li>Commitment, knowledge, training and experience in intersectionality, anti-racism, anti-oppression, discrimination, and decolonizing practices &nbsp;</li><li>Ability to contribute to the diversity of Victim Service Toronto's workforce and its inclusive, anti-racist and anti-oppressive practices&nbsp; &nbsp;</li><li>Proven ability to quickly establish rapport and build trust with diverse individuals in crisis, community partners, and law enforcement, demonstrating empathy and respect in all interactions</li><li>Excellent organizational skills and time management, with the ability to manage competing priorities and meet deadlines</li><li>Demonstrated understanding of best practices, legal, and ethical requirements for case note documentation</li><li>Independently manages a high volume of calls by effectively prioritizing tasks, proactively following up with clients and partner agencies, and demonstrating persistence in navigating systems to ensure timely and comprehensive support</li></ul>Nice-to-Haves<ul><li>Thorough understanding of harm reduction and sex-positive practices&nbsp; &nbsp; &nbsp;</li><li>Demonstrated ability to identify, access, and connect clients with relevant community resources, including those specific to 2SLGBTQ+ and mental health supports, with the capacity to develop a strong understanding of local resources</li><li>Lived experience </li><li>Fluency in a second language (other than English) is considered an asset, particularly for engaging with diverse communities and providing culturally responsive support&nbsp;</li></ul>OUR LOCATION:&nbsp; &nbsp;The position is in person and currently located at Toronto Police Services’ Headquarters. We recognize that applicants, particularly those from Black, Indigenous, racialized communities, with lived experiences and other equity-deserving communities, may have varied, complex, and historical experiences with law enforcement.&nbsp;The final stage of recruitment also includes a police background check for facilities access purposes. We recognize this information may affect applicants differently and share it to support informed decision-making throughout the application process.&nbsp;If you are passionate about making a difference in the lives of those affected by crime and sudden tragedy and meet the qualifications outlined above, we encourage you to apply with your resume and cover letter by email to <a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>. Please ensure the subject line of your email includes “Application for Relief Crisis Counsellor Position”&nbsp; &nbsp;&nbsp;VST recognizes and values a diversity of experience, including but not limited to work experience and education- but lived and life experience as well. Please ensure this is clearly indicated in your cover letter and resume.&nbsp; &nbsp;&nbsp; &nbsp;Victim Services Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request by emailing&nbsp;<a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>.&nbsp; &nbsp;

Victim Services Toronto 

Crisis Counsellor - Relief

Victim Services Toronto (VST) provides trauma-informed support and advocacy in the moment for any person in Toronto who has experienced crime or sudden tragedy. We also work to prevent violence through community engagement.&nbsp;VST is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion throughout VST operations, policies, culture and hiring practices.&nbsp; We are dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Persons identifying as visible minorities, indigenous, with disabilities, of any sexual orientation, of any gender identity, or from any other equity-deserving group are strongly encouraged to apply. To read VST’s full equity statement, please refer to:&nbsp;&nbsp; &nbsp;<a href="https://www.victimservicestoronto.com/anti-oppressive-equity-statement" target="_blank">https://www.victimservicestoronto.com/antioppressive-equity-statement&nbsp;</a>&nbsp; &nbsp;Position:&nbsp;Crisis Counsellor&nbsp;Position Type:&nbsp;1 Full time, Permanent positionRotating shifts (Week 1: 7-3pm, Week 2: 3-11pm)Salary:&nbsp;57,000 – 60,000+, commensurate with relevant education and experience in the sector&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Reports To:&nbsp;Director of Crisis Response Program&nbsp;&nbsp; &nbsp;Application Deadline:&nbsp;January 19, 2026 @ 5pm__________________________________________________________________&nbsp;POSITION OVERVIEW:&nbsp;&nbsp;&nbsp;&nbsp;The Crisis Counselor provides short-term intensive crisis counseling and intervention services to vulnerable victims of crimes and sudden tragedies. This specialized role involves working with individuals affected by a range of traumatic events, including but not limited to homicide, attempted homicide, human trafficking, domestic violence, sexual assault, gun violence, and robbery. Additionally, the counselor supports those impacted by sudden tragedies such as suicide, motor vehicle or workplace accidents, and sudden death.&nbsp;Services are delivered in a client-centered and trauma-informed manner, ensuring that everyone’s unique needs and circumstances are prioritized. The Crisis Counselor meets clients in locations of their choice, including the VST office, their homes, or other safe locations, offering flexibility and accessibility to those in need. The focus is on providing immediate emotional support, stabilization, and resource linkage to help clients navigate the aftermath of traumatic events.&nbsp; &nbsp; &nbsp;&nbsp;KEY RESPONSIBILITIES:&nbsp;Crisis Intervention &amp; Victim Support&nbsp;<ul><li>Receive referrals from Toronto Police Service, Clients and Community Partners promptly and action the referral based on presenting needs </li><li>Provide on-scene assistance, virtually and over the phone support to victims and survivors </li><li>Provide community debriefing as requested for traumatic events </li><li>Conduct comprehensive needs assessments resulting from a crime and sudden tragedy </li><li>Provide immediate emotional support and arrange for practical support for victims of crime and sudden tragedy, aiding help manage crisis situations </li><li>Work collaboratively with clients in developing and implementing a personalized safety plan, urgent advocacy or travel letters and keep confidential case note documentation&nbsp; &nbsp; &nbsp; &nbsp;</li><li>Offer compassionate, non-judgmental, culturally responsive, client-centered, and trauma-informed therapeutic interventions </li><li>Meet with clients in person or virtually to collect necessary documentation for VQRP; upload documentation to file and submit with referral </li><li>Submit proof of payment or service to on call afterhours and Director for billing purposes </li><li>Advocate and connect clients to appropriate internal case management programs as well as external health, social service, community and justice systems </li><li>Link clients to appropriate community resources and services that meet their ongoing needs, including counseling, housing, or financial support </li><li>Work within a client-centered approach, emphasizing the autonomy and empowerment of individuals in their journey toward recovery </li><li>Effectively manage high volume of cases while ensuring timely responses to incoming calls from clients and law enforcement </li><li>Prioritize cases based on immediate need and urgency, maintaining a focus on client well-being </li><li>Apply an Anti-Oppression Framework (AOP) to all interactions, ensuring equity and inclusion in service delivery&nbsp;</li></ul>Eligibility Assessment &amp; VQRP+ Funded Services&nbsp;<ul><li>Assess victims' eligibility for VQRP+ funded services and make referral for case management where applicable </li><li>Ensure immediate needs for food, shelter, and safety are met after hours, and provide ongoing practical support during the crisis </li><li>Ensure documentation is received and uploaded to the file in an ethical and timely manner&nbsp;</li></ul>Police Collaboration &amp; On-Scene Assistance&nbsp;<ul><li>Respond promptly to requests from law enforcement for assistance at crime scenes or in emergency situations </li><li>Offer direct support to victims and witnesses in collaboration with police officers, ensuring safety and coordination of services&nbsp;</li></ul>Suicide Risk Assessment &amp; Support&nbsp;<ul><li>Complete thorough Suicide Risk Assessments for individuals in crisis and at risk </li><li>Provide appropriate referrals and connect clients to mental health supports or intervention services&nbsp;</li></ul>Interagency Communication &amp; Collaboration&nbsp;<ul><li>Actively communicate and collaborate with key service providers, including police, emergency medical services (EMS), fire departments, hospitals, and CAS </li><li>Coordinate and facilitate support for clients from various agencies to meet comprehensive needs 24/7 </li><li>Provide immediate and on scene support in cases of mass victimization events and engage in mass victimization response protocol&nbsp;</li></ul>Supervision &amp; Guidance&nbsp;<ul><li>Provide supervision, guidance, and direction to agency volunteers and students </li><li>Foster a supportive learning environment to enhance their skills and knowledge&nbsp;</li></ul>Training &amp; Meetings and Team Culture&nbsp;<ul><li>Participate in quarterly training sessions to remain informed of best practices and updates in crisis intervention </li><li>Attend team meetings to discuss case management, share insights, and collaborate on client care strategies </li><li>Promote and cultivate an inclusive, respectful, and supportive work environment that values diversity and encourages open communication </li><li>Actively contribute to creating a positive organizational culture by modeling inclusive behaviors, promoting mutual respect, and ensuring all team members feel valued, heard, and empowered to contribute </li><li>Support initiatives and practices that enhance team cohesion, inclusivity, and a sense of belonging, fostering a healthy and productive workplace&nbsp;</li></ul>Professional Development and Training&nbsp;• &nbsp;&nbsp;&nbsp; Participate in ongoing training, committees, clinical consultation, supervision, and professional development activities to stay current with best practices in victim services, crisis intervention, trauma-informed care, and other relevant fields&nbsp;Documentation and Reporting&nbsp;<ul><li>Maintain accurate, timely, and ethical case notes, ensuring that documentation is completed and submitted in accordance with agency policies and professional social work standards after each client interaction </li><li>Assist with any additional administrative duties or responsibilities as assigned for the program related to the role&nbsp; &nbsp; &nbsp;</li></ul>QUALIFICATIONS/SKILLS&nbsp;Must-Haves (You’ll Need These to Succeed in this Role!)<ul><li>Diploma or degree in Social Work, Social Services, Psychology, or a related field </li><li>Must be registered or eligible for registration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) </li><li>A minimum of 3 years of direct crisis intervention or case management experience working with victims or related vulnerable populations </li><li>A full, valid G-level driver’s license in good standing, and comfortable driving in urban areas, city streets, and on highways </li><li>Strong understanding of trauma-informed care, gender-based violence, and the unique needs of survivors of human trafficking</li><li>Proven ability to conduct comprehensive needs assessments, crisis intervention, advocacy and assistance to clients in a fast-paced environment </li><li>Demonstrated ability to work independently and as part of a multidisciplinary team, collaborating effectively with law enforcement, service providers, community organizations, and diverse stakeholders, including equity-deserving populations</li><li>Commitment, knowledge, training and experience in intersectionality, anti-racism, anti-oppression, discrimination, and decolonizing practices &nbsp;</li><li>Ability to contribute to the diversity of Victim Service Toronto's workforce and its inclusive, anti-racist and anti-oppressive practices&nbsp; &nbsp;</li><li>Proven ability to quickly establish rapport and build trust with diverse individuals in crisis, community partners, and law enforcement, demonstrating empathy and respect in all interactions</li><li>Excellent organizational skills and time management, with the ability to manage competing priorities and meet deadlines</li><li>Demonstrated understanding of best practices, legal, and ethical requirements for case note documentation</li><li>Independently manages a high volume of calls by effectively prioritizing tasks, proactively following up with clients and partner agencies, and demonstrating persistence in navigating systems to ensure timely and comprehensive support</li></ul>Nice-to-Haves<ul><li>Thorough understanding of harm reduction and sex-positive practices&nbsp; &nbsp; &nbsp;</li><li>Demonstrated ability to identify, access, and connect clients with relevant community resources, including those specific to 2SLGBTQ+ and mental health supports, with the capacity to develop a strong understanding of local resources</li><li>Lived experience </li><li>Fluency in a second language (other than English) is considered an asset, particularly for engaging with diverse communities and providing culturally responsive support</li></ul>OUR LOCATION:&nbsp;&nbsp;&nbsp;The position is in person and currently located at Toronto Police Services’ Headquarters. We recognize that applicants, particularly those from Black, Indigenous, racialized communities, with lived experiences and other equity-deserving communities, may have varied, complex, and historical experiences with law enforcement.&nbsp;The final stage of recruitment also includes a police background check for facilities access purposes. We recognize this information may affect applicants differently and share it to support informed decision-making throughout the application process.&nbsp;WHAT WE OFFER&nbsp;At Victim Services Toronto, we offer competitive salaries and a comprehensive benefits package but we know a job is more than a pay cheque. Here, you’ll be part of a team that works together to make a real difference. At the end of the day, our staff go home knowing they’ve helped provide immediate, confidential support to people experiencing crime or sudden tragedy.&nbsp;While you’re here, you’ll also have access to a wide range of benefits and opportunities designed to support your health, growth, and overall wellbeing:&nbsp;Benefits and Perks&nbsp;Eligibility to enroll in medical and dental benefits following completion of the probation period, including access to mental health tools and resources.&nbsp;<ul><li>OMERS pension plan with enrollment on your first day. </li><li>Access to the Employee and Family Assistance Program, including counselling and wellness resources for employees and their immediate family members. </li><li>Access to Toronto Police Service gym facilities (based on employment status). </li><li>Professional development funds to support continuing education and career growth. </li><li>Agency-sponsored social events and opportunities to participate in community and charitable events. </li><li>In-house and external training opportunities related to current roles or future advancement.</li></ul>Staff Wellbeing Matters&nbsp;Thanks to the generosity of The Janis Rotman Fund for Staff Wellbeing, our team benefits from meaningful, built-in support to sustain their energy and care. This includes every 10th working day off, and access to paid clinical supervision with trained clinicians. We recognize the toll of trauma exposure and are committed to supporting the wellbeing of those who support others.&nbsp;HOW TO APPLY:If you are passionate about making a difference in the lives of those affected by crime and sudden tragedy and meet the qualifications outlined above, we encourage you to apply with your resume and cover letter by email to&nbsp;<a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>.&nbsp;Please ensure the subject line of your email includes “Application for Crisis Counsellor Position”&nbsp;VST recognizes and values a diversity of experience, including but not limited to work experience and education- but lived and life experience as well. Please ensure this is clearly indicated in your cover letter and resume. &nbsp; &nbsp;&nbsp;Victim Services Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.&nbsp;Disability-related accommodation during the application process is available upon request by emailing&nbsp;<a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>.&nbsp;

Crisis Counsellor - Full-time Permanent

DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob typeFull-Time, Permanent, Remote &nbsp;working onlyLocationOntario&nbsp;Posting periodFriday January 9, 2026The opportunity&nbsp;Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!&nbsp;The responsibilities:&nbsp;People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals &nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements &nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives &nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization &nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required&nbsp;</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!&nbsp;The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.&nbsp;About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.&nbsp;Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. &nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.&nbsp;Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. &nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.&nbsp;Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Manager, People and Clinical Performance

Competition: (2025-545-CC)Comprehensive Care Specialist (2025-545-CC)Employment Type:(12-month Contract) Contract Salary,&nbsp;Bargaining Unit (1 Vacancy)Work Hours:37.5 hours/week,&nbsp;Monday - Friday, 9am - 5pmWork Setting:Onsite – Limited Opportunities to Work RemotelySalary:$72,298.50Application Deadline:January 04, 2026, by 11:59 pmWho We Are WoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp; communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our <a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview – Mental Health &amp; Addictions, Community Care This position is accountable to the Supervisor support to the clients referred to the Comprehensive Care and Integration (CCI) Specialist team. The incumbent is responsible for supporting transitions from hospital to community for individuals living with complex mental health, addictions, and health needs, and psychogeriatric concerns. The CCI specialist provides clients with short term case management, attachment to primary care as needed and develops a coordinated care plan (CCP). The Comprehensive Care Specialist is responsible for working independently and with the Comprehensive Care and Integration Specialist (CCIS) team to facilitate smooth care transitions (i.e. from acute care to community), to provide service coordination, psycho-social assessment, intensive case management, therapeutic and/or supportive counselling, and making referrals to various resources to improve outcomes for older adults, seniors and/or their family/caregivers. What You Will Do Direct Client Support:<ul><li>Perform psychosocial assessments.</li><li>Provide service/care coordination, system navigation, short/long-term planning and follow-up.</li><li>Provide clinical and/or supportive counseling to clients utilizing a wide range of therapeutic approaches that best meet the clients’ needs and circumstances.</li><li>Provide preliminary assessment of risk in crisis situations, consult, devise an intervention and action plan, provide crisis intervention, and practical assistance to clients/family/caregivers.</li><li>Link clients with internal/external resources, program and services.</li><li>Work to prevent future avoidable ED visits, 30-day hospital re-admission and Alternative Level of Care (ALC) placements for clients referred to the CCIS team.</li><li>Facilitate access to service; arrange for phone/in-person interpretation when needed.</li><li>Facilitate and/or lead social and/or support groups as required.</li><li>Manage all referrals accepted, including data collection/tracking.</li><li>Provide services that are culturally responsive, linguistically appropriate, and aligned with principles of equity, diversity, inclusion, and belonging.</li><li>Maintain accurate, timely documentation and collect required data for program accountability and reporting.</li><li>Ensure compliance with organizational policies, procedures, and professional standards.</li><li>Maintain up-to-date knowledge of community resources and service systems.</li><li>Participate in supervision, performance appraisals, team meetings, training, and ongoing professional development.</li><li>Provide mentorship, training, and/or supervision to students and volunteers as assigned.</li><li>Represent the program on internal and external committees when required.</li><li>Perform other related duties as assigned.</li></ul>What You Bring to the Team<ul><li>Masters of Social Work or post-graduate degree in relevant field MSW or Post-Graduate degree in a related area with 2+ years of extensive crisis/complex seniors experience or BSW with 5+ years of extensive crisis/complex/seniors’ experience</li><li>Registration in good standing with the Ontario College of Social workers and Social Service Workers or another relevant regulatory body in Ontario (e.g. CPRO or COTO).&nbsp; </li><li>Minimum of 3 years related experience in mental health, addictions, and/or social work. Demonstrated experience facilitating psycho-social groups and supporting individuals with significant mental health and/or addictions issues, cognitive impairment (e.g. dementia), and chronic health issues from a harm reduction, trauma informed, and mental health recovery approach is required.</li></ul>What Will Set You Apart<ul><li>Ability to support complex adults and senior populations including individuals who have considerable health challenges</li><li>Demonstrated ability in system navigation, service planning, implementation, and coordination, therapeutic or supportive counselling.</li><li>Demonstrated ability in working effectively in a multi-disciplinary team</li><li>Proven working knowledge of theories of addiction and evidence-based treatment models</li><li>Knowledge of and experience with a brief therapy modality, such as Narrative, Solution-Focused, Cognitive-Behavioural Therapy, Motivational Interviewing and Trauma-Informed approaches,</li><li>Comprehensive understanding of mental health, addictions, health and community sectors.</li><li>Strong assessment, clinical and intervention skills.</li><li>Effective oral, written communication skills and documentation skills.</li><li>Effective interpersonal, time management and organizational skills.</li><li>Proven ability to apply and practice anti-oppression, anti-racism, trauma-informed and harm reduction principles, and strategies.</li><li>Ability to be self-directed, independent, flexible and exercise good judgment.</li><li>Ability to work from a client-centered approach.</li><li>Applied computer skills (MS word, excel, Internet) and ability to use client information systems.</li><li>Ability to communicate in a second language (Greek, Spanish, Bengali, Urdu, Tamil, Persian, Tagalog, Arabic, Mandarin, or Cantonese) is a strong asset.</li><li>Capable of fulfilling the physical and psychological demands of the job. Accommodation for disabilities provided upon request.</li><li>Demonstrated skill in using computers including using technology-based solutions for service delivery, documentation, and viewing screening and assessment data.</li></ul>

WoodGreen Community Services

Comprehensive Care Specialist (2025-545-CC)

Competition #2025-544-CCCrisis Specialist (2025-544-CC)Employment Type:(12-month Contract) Contract Salary, Bargaining Unit (1 Vacancy)&nbsp;Work Hours:37.5 hours/week Monday - Friday, 9am - 5pm with up to 3 weekend/holiday shifts per monthWork Setting:Onsite – Limited opportunities to work remotelySalary:$72,298.50Application Deadline:January 04, 2026&nbsp;by 11:59 pmWho We Are WoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp; communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our <a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions. Program Overview – Crisis Outreach Service for Seniors, Community Care This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors with mental health and substance misuse issues.&nbsp;&nbsp; This service is offered through a partnership between Woodgreen, St. Michaels Homes, South Riverdale Community Health Centre, Reconnect Community Health Services and LOFT Community Services. The service is a 7 day a week mobile crisis intervention and outreach service focused on individuals 65 years of age and older who have a mental health and/or substance use issues, with some exceptions for individuals 55 - 64 years of age, including those who are homeless.&nbsp; The service area is the City of Toronto. The population of focus for this service is frail, marginalized, at risk seniors, who may be homeless or vulnerably housed, living in poverty, and/or new immigrants.&nbsp;&nbsp; This position is responsible to WoodGreen’s Crisis Supervisor.&nbsp;&nbsp; This position is expected to carry out the services in accordance to WoodGreen’s policies and procedures, COSS’ mandate and procedures, Ministry of Health, and health related authorities, and all relevant legislation. What You Will Do<ul><li>Participate in crisis shifts; visit clients in their homes or community locations with a partner.</li><li>Assess client needs, develop and implement service plans with short and long term objectives.</li><li>Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments.</li><li>Monitor clients, identifying additional needs, and reactivating supports, when warranted.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Liaise with convalescent care, transitional care, acute care, emergency departments, rehabilitation centres, and complex continuing care to ensure that clients who have been hospitalized have appropriate follow-up services.</li><li>Refer clients and caregivers to a range of community resources, including meals, drop-in centres, social recreational programs, clothing exchanges, etc.</li><li>Carry out service documentation requirements in a timely and professional manner.</li><li>Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments.</li><li>Gather statistical and narrative information required for the program and organization.</li><li>Support team members and students and participate in team meetings</li><li>Ensure that anti-oppression, community development, and harm reduction principles are achieved in the program.</li><li>Participate in regular supervisory sessions and annual performance appraisals with the program manager.</li><li>Participate in ongoing training and education when appropriate.</li><li>Perform other related duties as required.</li></ul>What You Bring to the Team<ul><li>Masters of Social Work or post-graduate degree in relevant field MSW or Post-Graduate degree in a related area with 2+ years of extensive crisis/complex seniors experience or BSW with 5+ years of extensive crisis/complex/seniors’ experience</li><li>Registration in good standing with the Ontario College of Social workers and Social Service Workers or another relevant regulatory body in Ontario (e.g. CPRO or COTO). &nbsp;&nbsp;</li><li>Requires related experience in crisis support and demonstrated experience working with complex seniors</li></ul>What You Set You Apart<ul><li>Experience in crisis support/intervention.</li><li>Demonstrated experience in crisis support/intervention.</li><li>Demonstrated experience supporting seniors with mental health and substance use issues from a recovery and harm reduction approach</li><li>Proven ability in case management and supportive counseling skills</li><li>Strong assessment skills.</li><li>Demonstrated interpersonal skills.</li><li>Excellent verbal and written communications skills.</li><li>Demonstrated information and referral skills; and ability to effectively link client to supportive services.</li><li>Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders.</li><li>Proven ability to minimize barriers through service delivery for low income individuals with mental health and substance abuse issues</li><li>Ability to work from a client-centered approach.</li><li>Knowledge of issues affecting older adults and geriatric populations</li><li>Knowledge of the health sector and its related services.</li><li>Knowledge of community resources.</li><li>Demonstrated ability to follow policies, procedures, and adhere to legislation.</li><li>Understanding of clinical practices and care models.</li><li>Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused of older adults.</li><li>Applied computer skills (MS word, excel, and Internet).</li><li>Ability to use case management software is an asset (Pirouette).</li><li>Ability to communicate in another language is an asset.</li><li>Ability to work weekends, statutory holidays as required.</li></ul>

Crisis Specialist (2025-544-CC)

Competition # 2025-539-CCSupervisor Walk-In Counselling &amp; Youth Outreach (2025-539-CC)Employment Type: Contract Salary (12 Months), Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week - Mon, Thurs, Fri: 9am – 5pm | Tues &amp; Wed: 1pm - 9pmWork Setting: Hybrid – Opportunity to work remotely after orientation and training periodSalary: $75,000 – $82,000Application Deadline: January 8, 2026, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp;communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview – Program, UnitThe Walk-in Counselling Program is an innovative mental health resource that provides immediate, free access to high-quality clinical counselling to a diverse client population. This Program offers an immediate, free counselling session to adults, couples, families, and youth on a walk-in basis, serving clients at their chosen time of need.&nbsp; The counselling service addresses a multitude of emotional/behavioural/social concerns, many serious and acute, with no restrictions based on age or catchment area.The Youth Outreach Team is a collaborative project between Michael Garron Hospital and WoodGreen Community Services, funded by the Slaight Family Foundation. This team provides outreach services to aid and uplift youth from the ages of 16-29 with complex mental health and/or substance use concerns in East Toronto. This position works on behalf of WoodGreen Community Services and is responsible for launching, operations, evaluation, and growth of a new community-based service for youth.What You Will Do<ul><li>Develop and update program manuals/protocols, and materials to ensure compliance with organizational, funder-specific, and accreditation standards and requirements.</li><li>Coordinate scheduling of staff and volunteers to ensure sufficient coverage for Walk-In Counseling.</li><li>Implement ongoing promotion/awareness building of program and related programs with the immediate and broader community, in conjunction with communications department.</li><li>Identify and implement mechanisms for community and client input to support organizational quality improvement measures and foster ongoing enhancement of the program.</li><li>Identify and actively participate in existing and new partnership initiatives to enhance the program and promote its reach and sustainability.</li><li>Engage in active outreach and stakeholder engagement to support development of the community of practice/network.</li><li>Complete statistical reports and submissions and maintain all records and forms regarding visits and program/activity enrollment, using a client information database in a timely manner.</li><li>Prepare and monitor program financial information, support development of funding proposals and develop and oversee WIC and YOT budgets and ensure it is adhered to.</li><li>Initiate, develop, and facilitate implementation of the evaluation framework for the program.</li><li>Support program development and evaluation activities to plan and implement new services and initiatives that build on and enhance the objectives of the program.</li><li>Provide clinical oversight, ongoing orientation, supervision, performance management, mentorship, training, and support to staff, volunteers, and students in the program.</li><li>Ensure compliance with organizational policies, Collective Agreement, and legislative requirements. </li><li>Ensure that the equity objectives and community development policies of the organization are achieved within the program.</li><li>Monitor staff performance targets and data quality annually by regularly reviewing documentation in client management systems, calls reports, statistics, and consultation with staff.</li><li>Follow up with referral source(s) to assess program eligibility, confirm receipt of referral, obtain additional information to support client care, and/or offer information on alternative sources of support if the client is deemed ineligible for the program.</li><li>Identify and actively participate in existing and new partnership initiatives to enhance the program and promote its reach and sustainability, as required.</li><li>Participate in system-level networks on behalf of WoodGreen and MGH.</li></ul>What You Bring to the Team<ul><li>M.S.W or Graduate degree in Psychology or graduate degree in related Field.</li><li>Member in good standing with Professional College in Ontario.</li><li>5+ years of clinical experience in mental health and/or substance use sector and demonstrated ability to develop effective services for individuals and communities facing these challenges.</li><li>5+ years of progressive leadership experience, in a unionized environment.</li><li>Personal knowledge and lived/living experience of issues that affect communities and populations served by WoodGreen is a strong asset </li><li>Meet the requirements to clinically supervise graduate-level students, Registered Social Workers and Registered Psychotherapists under the respective Colleges is preferred</li><li>Experience with supervising Peer Support Workers would be a strong asset</li><li>Demonstrated commitment to principles of social justice, anti-oppression, anti-racism, equity and inclusion</li></ul>What Will Set You Apart<ul><li>Demonstrated experience working within and/or supervising an interdisciplinary team</li><li>Demonstrated ability in supporting youth who have complex mental health and/or substance use issues, history of trauma, violence/abuse, chronic physical health issues, etc.</li><li>Comprehensive understanding and knowledge of mental health, addictions, children &amp; youth, health sector, and community resources.</li><li>Knowledge of, experience with, and demonstrated ability in providing therapeutic interventions, such as Narrative Therapy, Solution-Focused Therapy, Cognitive-Behavioral Therapy, Dialectical Behavior Therapy, Motivational Interviewing, Trauma-Informed approaches, etc.</li><li>Proven working knowledge of theories of addiction, evidence-based treatment models and best practice approaches.</li><li>Ability to demonstrate an anti-oppression approach to practice and work from a client-centered, anti-racism, harm reduction, and trauma informed approach is required. </li><li>Demonstrate knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinants of health.</li><li>Experience working with diverse and marginalized communities, including ethno-cultural and religious groups, LGBTQSS+ youth and youth adults, those impacted by poverty and those involved in youth justice.</li><li>Demonstrated ability to respond to crisis situations promptly and professionally while adhering to ethical and legal responsibilities.</li><li>Experience providing individual and/or group clinical supervision.</li><li>Experience in program development and evaluation.</li><li>Ability to develop, foster and maintain partnerships and develop and implement community development initiatives.</li><li>Strong organizational, leadership skills, team building skills, and strategic planning.</li><li>Experience in supervising staff, students, and volunteers.</li><li>Thorough knowledge of community resources</li></ul>To ApplyGo to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

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