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POSITION SUMMARYThe caseworker is responsible for the intake process and integrating guest/tenants into available programs; they will engage with guest/ tenants to provide individualized, client-centered support with a range of services and referrals including mental and physical health, housing, education and employment services, legal and financial support, crisis management, and harm reduction; work with guests/tenants on individual goal setting and coordinate with the other departments to facilitate transition between programsRESPONSIBILITES<ul><li>Lead intake screening, interviews, and complete intake reports;</li><li>Advocate for the guest/tenants and assist them in overcoming systemic barriers that may preclude them obtaining support;</li><li>Consult with relevant stakeholder for case planning;</li><li>Maintain and model appropriate professional boundaries;</li><li>Develop and implement programming and projects to support guest/tenants;</li><li>Build and maintain relationships with community partners;</li><li>Provide support for offsite appointments as applicable;</li><li>Participate in departmental planning activities;</li><li>Responsible for reporting any serious occurrences including but not limited to injury, illness, or incidents of aggression;</li><li>Oversee and assist with the planning and implementation of program enhancements;</li><li>Compile caseload statistics and prepare program and guest/tenant reports;</li><li>Provide guidance and oversight of volunteers and placement students;</li><li>Maintain knowledge of external regulatory bodies governing the organization;</li><li>Maintain current credentials as required for employment;</li><li>Responsible for keeping accurate records and documentation;</li><li>Other duties as assigned.</li></ul>EDUCATION<ul><li>Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;</li><li>Completion of the following certificates considered an asset: First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;</li><li>Joint health and Safety certification considered an asset.</li></ul>EXPERIENCE<ul><li>Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.</li><li>Experience facilitating and building partnerships with external agencies;</li><li>Experience with facilitating workshops and leading training.</li><li>Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset;</li><li>Experience working with individuals in a Harm Reduction setting;</li><li>Demonstrated reliability and availability to attend scheduled shifts.</li></ul>SKILLS<ul><li>Understanding of anti-oppressive practice;</li><li>Excellent oral, written and interpersonal communication skills</li><li>Excellent organizational and time management skills</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)</li><li>Strong understanding of a harm reduction philosophy;</li><li>Ability to de-escalate conflicts.</li></ul>SHIFT &amp; SCHEDULEDays: &nbsp;Tuesday to Saturday Shift: &nbsp; 7:00 am - 3:00 pm

St. Felix Centre Charities

Caseworker (25-037)

Employment Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-Time, PermanentWork Hours:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 35 hours per week&nbsp;(includes days, evenings and every 5th weekend; shares on call duties)Salary:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $59,399 annually (L7), plus comprehensive benefitsLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 150 Elizabeth Street, Toronto, Ontario M5G 0B1Internal Application Deadline:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tuesday, September 2, 2025External Application Deadline:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Thursday, September 4, 2025JOIN OUR TEAMYWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit.&nbsp; We encourage applications from women and gender diverse people from&nbsp;all races, ethnic origins, religions, abilities and sexual orientations.The Community Engagement Worker – Mental Health and Well-Being is responsible for leading the design and implementation of programming that promotes overall mental health and well-being, with the goals of creating an inclusive community, engagement with the broader community, and effective strategies to meet the emotional, practical and social support needs of the tenant community.&nbsp; The Community Engagement Worker - Mental Health and Well-Being will work within the Community Engagement Program team and alongside the Jean Tweed Centre case management team to ensure that community engagement activities support a positive and dynamic community environment with a focus on health outcomes.ABOUT YWCA TORONTO – YWCA ELM CENTREYWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 units of affordable rental units for women and gender diverse people, 50 units for women and gender diverse people, women-led families and gender diverse-led families of Indigenous descent (including 10 women-led and&nbsp;gender diverse-led families fleeing violence) and 85 units for women and gender diverse people who are experiencing significant mental health challenges or concurrent mental health/addictions disorders. The program will provide services to the entire residential community, with a dual focus on community building and individualized supports.KEY RESPONSIBILITIES<ul><li>Acts as specialist consultant to, YWCA Elm support team, Jean Tweed Centre case managers, YWCA permanent housing&nbsp; and tenants in the area of innovative community engagement and capacity building with marginalized and mixed communities;</li><li>Develops, implements and evaluates workshops, groups and individual supports that incorporate and understanding of residents’ mental health, addictions, and woman abuse issues, with attention to the value of peer supports in the&nbsp; Indigenous, youth, and supportive housing sub-communities;</li><li>Acts as a resource in sharing the skills and knowledge base related to clinical mental health issues, including conducting assessments related to mental health, trauma, suicide risk assessments, and level of capacity for independent living for the purposes of determining eligibility and service planning;</li><li>Develops and delivers programming specifically designed to promote health outcomes by supporting residents to develop and use skills to reduce harm, effectively manage their mental health symptoms, communicate effectively with health care providers about their medications and underlying health conditions, and promote stability and safety for themselves and the community;</li><li>Assists the Intake Coordinator and Jean Tweed Centre Case Managers with the intake and move-in orientation processes, including providing assessments related to mental status, addiction and level of ability to live independently;</li><li>Supports case management staff to develop and implement a service plan to support mental health goals, stress and mental health management strategies, social and creative engagement, and self-efficacy skills.</li></ul>QUALIFICATIONS<ul><li>In-depth knowledge of an academic discipline normally acquired through the completion of a clinically supervised undergraduate degree (e.g. BSW); MSW an asset&nbsp;(Cases for Equivalency will be considered);</li><li>Registration with ontario college of social workers and social service workers required;</li><li>3 to 5 years’ experience demonstrating clinical skill in engagement, assessment, counselling and group work with an in-depth understanding of trauma, mental health and concurrent addictions, and their effects on women and children from a trauma informed and harm reduction framework;</li><li>Thorough working knowledge of the diagnostic criteria in the DSM (diagnostic and statistical manual) in addition to an anti-oppression and feminist analysis of women and mental health /concurrent addictions issues;</li><li>Demonstrated knowledge of and experience in providing support to women living with experience of precarious housing, poverty, violence/trauma, mental health/concurrent addictions issues to develop strategies for successful tenancy and successful recovery goals;</li><li>Demonstrated ability to deliver programming that recognizes and values cultural identities (ethno-racial, LGBTQ, e.g.) And creates opportunities for strengthening community through sharing and building understanding and respect;</li><li>Training and experience supporting peer-led initiatives or conflict resolution an asset;</li><li>Counselling approach that is flexible, de-escalates tension, teaches conflict resolution and is focused on success;</li><li>Ability to deliver culturally sensitive services in a multicultural environment;</li><li>Knowledge of the residential tenancies act, Ontario mental health act, Ontario human rights, and other relevant legislation;</li><li>Experience using body-based awareness practices or other experiential activities to promote health and mental health outcomes;</li><li>Knowledge and understanding of supportive housing, community development, advocacy, child development and parenting would be an asset;</li><li>Demonstrated experience in the development, implementation and evaluation of workshops and groups;</li><li>Demonstrated conflict resolution and negotiating skills;</li><li>Ability to handle crisis situations effectively both in person and by telephone;</li><li>Demonstrated commitment to ongoing learning and use of supervision;</li><li>Research or evaluation skills and application to clinical practice an asset;</li><li>Strong interpersonal skills, and excellent written and verbal communication skills;</li><li>Ability to maintain a positive approach and a professional manner at all times;</li><li>Knowledge of a second language an asset;</li><li>Lived experience related to the effects of mental health and concurrent disorders an asset.</li></ul>WHAT WE OFFER:<ul><li>Comprehensive Medical, Vision, and Dental Coverage</li><li>Life Insurance and Long-Term Disability Benefit</li><li>Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%</li><li>Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days</li><li>Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development</li></ul>Vaccination Policy:&nbsp;In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.HOW TO APPLYPlease click or copy and paste the link in your browser to apply.<a href="https://ywcatoronto.applytojob.com/apply/P5zKjFtuRh/Community-Engagement-Worker-Mental-Health-And-Social-Wellbeing?source=Charity+Village" target="_blank">https://ywcatoronto.applytojob.com/apply/P5zKjFtuRh/Community-Engagement-Worker-Mental-Health-And-Social-Wellbeing?source=Charity+Village</a>Please note:&nbsp;A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.&nbsp;YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.&nbsp;While we thank all candidates for their interest, only those selected for an interview will be contacted.&nbsp;YWCA Toronto is a Scent-Sensitive Workplace.Posting Date:August 22, 2025

YWCA Toronto

Community Engagement Worker – Mental Health and Well-Being

Title:&nbsp;National Support Line NavigatorReports to:&nbsp;Program ManagerMaximum # of direct reports:&nbsp;0Location:&nbsp;Remote based in Canada, with occasional travel&nbsp;Hours:&nbsp;37.5 hours a week / 7.5 hours a day – 5 days a week&nbsp;Salary&nbsp;$55,000 + $4,000 HSA (Health Spending Account)&nbsp;Duration:&nbsp;Full-time, 1-year contract (with potential for renewal pending funding)&nbsp;Position:&nbsp;New vacancy (Pilot Initiative)&nbsp;Ideal Start Date: September 2025; Applications will be reviewed on a rolling basis and must be received no later than Friday, August 29th, at 5:00 pm EST.Position Overview:&nbsp;The National Support Line Navigator is a dedicated role within the Empowering Connections pilot, created specifically to support Autistic and neurodivergent people of all ages who are experiencing distress, loneliness, or disconnection. This position exists to centre their needs, voices, and experiences by offering trauma-sensitive, peer-informed, and timely support.&nbsp;While our Family Support Navigator provides guidance to caregivers, families, professionals, and peers, this role is focused on direct engagement with Autistic and neurodivergent people themselves, fostering connection, understanding, and access to affirming resources.&nbsp;This position is ideal for an Autistic professional with a background in peer support, counselling, psychology, social work, or mental health services. The Navigator will respond to phone, email, and chat inquiries in a bilingual setting, offering meaningful dialogue, emotional support, and personalized guidance during moments of need.&nbsp;This role was created in response to a significant gap in services for Autistic and neurodivergent people, who often face high rates of isolation and barriers to inclusive mental health care. It reflects Autism Canada’s commitment to lived experience, equity, and accessible support across the lifespan.&nbsp;About Autism Canada:&nbsp;For over four decades, Autism Canada has stood at the forefront of addressing the complex challenges faced by individuals with ASD (autism spectrum disorder) and their support networks across the nation. Established in 1976, our organization has been unwavering in its commitment to enhancing the quality of life and well-being of those on the Autism Spectrum. We achieve this through robust education, targeted advocacy, and steadfast support.&nbsp;&nbsp;Rooted in a rich history of service and excellence, Autism Canada delivers elite programs and resources that resonate within the community. Highlights include our annual Au-Some Conference—an event crafted by and for those on the spectrum—a cornerstone of our educational outreach. Our devoted Family Support team, alongside over 20 literacy programmes, empowers individuals with the tools for social awareness, inclusion, and behaviour recognition.&nbsp;&nbsp;As we continue to expand our offerings with a comprehensive catalogue of educational resources for both public and private sectors, Autism Canada remains a beacon of hope and progress. Celebrating over 45 years of dedicated service, we continue to forge paths toward a more inclusive and understanding Canada, making a profound and lasting impact on the autism community.&nbsp;&nbsp;Key Responsibilities:&nbsp;Direct Support and Navigation&nbsp;<ul><li>Respond to all incoming messages via phone, email, or chat with empathy and respect, recognizing the communication preferences and support needs of each person in both English and French.&nbsp;</li><li>Provide trauma-informed, peer-informed guidance and emotional support in real time.&nbsp;</li><li>Offer help navigating services or accessing trusted resources, and when necessary, coordinate a follow-up with the National Support Line Coordinator.&nbsp;</li><li>Ensure all support interactions are clearly documented using internal systems to track trends, gaps, and service quality.&nbsp;</li></ul>Program Delivery and Coordination&nbsp;<ul><li>Participate in team meetings, debriefs, and check-ins with the National Program Director to ensure alignment in support practices and shared learning.&nbsp;</li><li>Help collect feedback from users informally to understand how the support line is functioning and identify areas for improvement.&nbsp;</li><li>Contribute to visibility and awareness of the program through outreach and community-based communication.&nbsp;</li><li>Provide bilingual support to help remove barriers for Francophone clients.&nbsp;</li><li>Identify urgent needs or gaps in support and offer immediate assistance or referral to appropriate resources.&nbsp;</li><li>Maintain up-to-date knowledge of autism services and share timely updates with families.&nbsp;</li></ul>Inclusion, Accessibility, and Community Engagement&nbsp;<ul><li>Model and advocate for inclusive, neuro-affirming, and trauma-sensitive support strategies.&nbsp;</li><li>Use language and interaction styles that reflect equity, accessibility, and lived experience.&nbsp;</li><li>Actively identify and report systemic or service gaps affecting the Autistic and neurodivergent community and collaborate with the broader team to co-develop accessible pathways to care and connection.&nbsp;</li></ul>Community Engagement and Capacity Building&nbsp;<ul><li>Host or co-host webinars, wellness groups, peer learning sessions, and information events to support caregivers and community members.&nbsp;</li><li>Build relationships with grassroots organizations, regional partners, and volunteers to expand Autism Canada’s reach.&nbsp;</li><li>Represent Autism Canada in stakeholder meetings and community networks as assigned.&nbsp;</li><li>Participate in planning and executing national initiatives that support Autistic and neurodivergent people and their caregivers.&nbsp;</li></ul>Qualifications and Skills&nbsp;<ul><li>Lived experience as an Autistic person is required. Please indicate your lived experience in your cover letter or resume.</li><li>Diploma or degree in social work, counselling, psychology, community mental health, crisis intervention, social service work, or a related field</li><li>Bilingual in English and French, with the ability to deliver French content verbally and translate or create bilingual content is preferred but not required. Please indicate your level of oral, written, and spoken French proficiency in your cover letter or resume.</li><li>Minimum two years of experience in inclusion and accessibility, community organizing, crisis support, or nonprofit program coordination&nbsp;</li><li>An equivalent combination of lived and professional experience will be considered&nbsp;</li><li>Demonstrated commitment to anti-oppression, equity, and neurodiversity-affirming practices&nbsp;</li><li>Proven experience in public engagement, facilitation, or peer-led initiatives&nbsp;</li><li>Strong verbal and written communication and relationship-building skills&nbsp;</li><li>Proficient in Microsoft Office, SharePoint, Slack, Monday.com, Zoom, and virtual collaboration platforms&nbsp;</li><li>This is a remote position requiring reliable internet access and digital platforms&nbsp;</li><li>Flexibility for occasional evening or weekend work may be required&nbsp;</li><li>Occasional travel may be needed to support community events or training&nbsp;</li></ul>Not Sure You Meet Every Requirement?&nbsp;&nbsp;&nbsp;We understand that experience comes in many forms. If you are passionate about our community and believe in our mission, we encourage you to apply, even if you don’t meet every qualification listed.&nbsp;Why Join Us?&nbsp;<ul><li>Work remotely with a passionate, collaborative, and supportive team looking to make a difference.&nbsp;</li><li>Engage in meaningful partnerships and advocacy efforts to drive systemic change.&nbsp;&nbsp;</li><li>Help build the foundation of a national support model rooted in lived experience&nbsp;</li><li>Be part of a CN-funded initiative making real change for people across Canada&nbsp;</li><li>Flexible schedule with core working hours of 10 am to 4 pm EST.&nbsp;</li><li>Semi-casual dress code&nbsp;</li><li>2 weeks' vacation plus additional paid time off (personal days, sick days, annual holiday closure)&nbsp;</li><li>Company-provided laptop, cell phone, printer, and approved accessibility supports.&nbsp;</li></ul>To Apply:&nbsp;Interested candidates should submit a resume and cover letter to <a href="mailto:apply@autismcanada.org" target="_blank">apply@autismcanada.org</a> with “National Support Line Navigator” noted in the subject line. Applications will be reviewed on a rolling basis and must be received no later than Friday, August 29th, at 5:00 pm EST. We thank everyone for their interest in this position; however, only those candidates invited to interview with us will be contacted.&nbsp;&nbsp;Autism Canada is an equal opportunity employer committed to maximizing the diversity of our organization and actively encourage Autistic people and from all equity deserving groups to apply. We welcome qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally protected factors.&nbsp;Autism Canada is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Autism Canada will make accommodations available to applicants with disabilities upon request during the hiring process.&nbsp;

Autism Canada

National Support Line Navigator

Employment Type:&nbsp;Full-Time, PermanentWork Hours:&nbsp; 35 hours per week including evening and overnight, weekend hours; Sunday – Wednesday 9PM- 5/6AM&nbsp;Salary:&nbsp;$55,808 annually (Level 6), plus comprehensive benefitsLocation:&nbsp;389 Church Street Toronto, Ontario M5B 2E5Internal Application Deadline:&nbsp; Friday, August 29, 2025External Application Deadline:&nbsp; Tuesday, September 2, 2025JOIN OUR TEAMYWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit.&nbsp; We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.The Overnight Housing Support Worker (HSW) is responsible for supporting tenancy through: Eviction prevention activities in a complex permanent housing environment, developing and implementing community safety initiatives and offers a range of services and supports to tenants through a trauma-informed, harm reduction and Anti-oppression (AOP) lens that meets the wellness needs of the tenant community.&nbsp;With in-depth knowledge in the area of trauma supports, this role performs a variety of functions to support the health and safety, social and mental well-being of tenant’s onsite, and facilitates in partnership with security personnel the overall effective operation of the building on the overnights. The HSW role acts as a resource to staff and tenants and is responsible for providing a full range of services which includes mental health and addiction supports, monitoring the activities of tenants and visitors, assessing and responding to potential crisis situations, maintaining building common areas and supervising the property.&nbsp;ABOUT YWCA TORONTO – HOUSING SUPPORT PROGRAM, CHURCH STREETYWCA Toronto Church Street facility includes 120 units of permanent housing. The Case Worker is responsible for providing case management support to women and gender diverse people including: individuals with complex mental health issues and who are chronically homeless or at risk of homelessness; individuals transitioning from provincially-funded institutions and service systems such as hospitals or prisons; Indigenous women/two-spirit people.&nbsp; The program goals include housing stabilization, harm reduction, and health promotion. Individual and group support assists tenants to identify and build the skills required to address the barriers they experience in their lives and to maintain their housing.KEY RESPONSIBILITIES<ul><li>Uses effective eviction prevention measures to assist tenants to assume and maintain their tenancy obligations;</li><li>Provides crisis prevention, intervention and counseling for women and children and gender diverse people to respond to crisis in ways that support individual and community well-being;</li><li>Monitor and update caseworkers on tenants’ health and wellbeing; </li><li>Models and coaches tenants to use conflict resolution and mediation skills to support positive relations between tenants;</li><li>Provides case management follow-up supports, and referrals in the areas of health and wellness, harm reduction, counselling, income and food security; </li><li>Conducts health and safety assessments, and identifies tenants’ issues/resources;</li><li>Demonstrates and maintains knowledge of relevant legislation regarding housing services, Child Welfare, the dynamics of gender violence, substance use and mental health, and effective support strategies;</li><li>Applies trauma informed practice knowledge, stays current and demonstrates skill in the area of trauma support and acts as a resource to security staff and tenants during the overnight;</li><li>Working with the Manager, participates in the team as a specialist in the area of innovative community development and capacity building with marginalized and mixed communities;</li><li>Ensures accurate, timely documentation of program and tenant support initiatives.</li></ul>QUALIFICATIONS<ul><li>General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work) (Cases for Equivalency will be considered);</li><li>1 - 3 years directly related experience working in a housing/shelter setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ violence/trauma, mental health/addictions, or concurrent disorders;</li><li>Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;</li><li>Proven experience working independently, developing and facilitating groups;</li><li>Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;</li><li>Supportive counseling and group-work approach that is flexible, client-centered and strengths-based</li><li>working knowledge of harm reduction principles and practice;</li><li>knowledge of community resources and supports focused on trauma;</li><li>Working knowledge of the Residential Tenancies Act, Housing Services Act, and Ontario Human Rights Code</li><li>Ability to deliver culturally sensitive services;</li><li>Strong knowledge and understanding of community resources;</li><li>Working knowledge of Microsoft office suite;</li><li>Excellent oral and written communication skills;</li><li>Demonstrated understanding and proven ability to work from Anti-oppression, Trauma Informed, Harm Reduction, and feminist frameworks.</li></ul>WHAT WE OFFER:<ul><li>Comprehensive Medical, Vision, and Dental Coverage</li><li>Life Insurance and Long-Term Disability Benefit</li><li>Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%</li><li>Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days</li><li>Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development</li></ul>Vaccination Policy: -&nbsp;In&nbsp;accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.HOW TO APPLYPlease click or copy and paste the link in your browser to apply:<a href="https://ywcatoronto.applytojob.com/apply/iKXmZSf970/Awake-Overnight-Housing-Support-Worker-CHUR1224?source=Charity+Village" target="_blank">https://ywcatoronto.applytojob.com/apply/iKXmZSf970/Awake-Overnight-Housing-Support-Worker-CHUR1224?source=Charity+Village</a>Please note:&nbsp;A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate.&nbsp;For internal applicants, this position is secondable.YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.&nbsp;YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.&nbsp;While we thank all candidates for their interest, only those selected for an interview will be contacted.&nbsp;YWCA Toronto is a Scent-Sensitive Workplace.Posting Date: August 20, 2025

Awake Overnight Housing Support Worker

<h2>Coordonnatrice aux interventions</h2>FONCTION :&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CoordonnatriceDURÉE DU CONTRAT&nbsp;: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PermanentHORAIRE&nbsp;:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 40 heures / semaine&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;2 semaines de garde par mois&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Horaire flexibleTAUX HORAIRE&nbsp;:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Entre 31.25$/h et 36.06$/hLIEU DE TRAVAIL&nbsp;:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Le Centre MechtildePour postuler, veuillez s’il vous plaît&nbsp;envoyer votre CV et une lettre d’intérêt par courriel à&nbsp;<a href="mailto:direction@centremechtilde.ca" target="_blank">direction@centremechtilde.ca</a> avant le 15 septembre 2025 à 9h00.INTRODUCTIONLe Centre Mechtilde est une maison d’aide et d’hébergement, un organisme communautaire à but non-lucratif composé de femmes qui œuvrent principalement auprès de femmes et leurs enfants victimes de violence conjugale et familiale ou à risque d’itinéranceNotre Mission est d’offrir une ressource d’aide et d’hébergement aux femmes et leurs enfants vivant la violence conjugale ou familiale ou à risque d’itinérance. La mission du Centre Mechtilde comporte trois volets&nbsp;:<ul><li>Favoriser l'appropriation par les femmes de leur capacités et pouvoirs;</li><li>Défendre et promouvoir les droits des femmes;</li><li>Représenter les femmes et revendiquer le respect de leurs droits et de leur pouvoir auprès des décideurs économiques et politiques et auprès du réseau de la violence faite aux femmes et personnes à risque d’itinérance.</li></ul>Le Centre est un lieu privilégié pour répondre aux besoins des femmes. Elles peuvent obtenir rapidement de l’écoute et de l’hébergement et être soutenues et respectées dans leur choix.Notre équipe&nbsp;offre des services toujours soucieux d’une meilleure qualité.&nbsp;Dans sa gestion, l'équipe composée de femmes voient ensemble au bon fonctionnement du Centre avec préoccupation constante de promouvoir la prise en charge et l’autonomie de notre clientèle par une approche et une intervention globale et personnalisée.&nbsp;Sous l’autorité de la Directrice générale, la Coordonnatrice aux interventions fait preuve de leadership et d’analyse critique en matière de relation avec les intervenantes et la clientèle du Centre. En tant que membre d’une équipe multidisciplinaire, elle :<ul><li>Respecte les orientations et les priorités du Centre;</li><li>Accompagne les intervenantes et l’équipe de travail dans la prestation de services.</li></ul>SOMMAIRE DES RESPONSABILITÉSCe poste est réparti entre les tâches de gestion, de soutien à l’équipe d’intervention et les services liés à l’intervention directe auprès des femmes et des enfants.<ul><li>Assurer la gestion des services d’intervention, la planification et la prestation de services qui favorisent le cheminement vers le mieux-être de la clientèle hébergée.</li><li>Assurer un leadership en encourageant la communication, la participation et la motivation dans l’optique de favoriser l’esprit d’équipe.</li><li>Assurer le service auprès des femmes hébergées et de leurs enfants et le soutien communautaire&nbsp;: l’accueil, l’évaluation, le soutien dans leurs démarches, l’accompagnement et l’intervention psychosociale.</li></ul>GESTION DU PERSONNEL<ul><li>Coordonner les activités du personnel des services et des programmes reliés à l’intervention.</li><li>Assurer les services d’intervention du Centre Mechtilde</li><li>Assurer la supervision des intervenantes.</li><li>Appuyer la Directrice générale dans la gestion des ressources humaines&nbsp;:</li><li>Recrutement, embauche et encadrement du personnel;</li><li>Élaboration et suivis de plans de travail/actions;</li><li>Identification des besoins de formation du personnel;</li><li>Organisation des activités de ressourcement pour le personnel.</li><li>Superviser l’orientation et la formation des procédures internes des intervenantes.</li><li>Assurer l’intégration et la mise en application de nouvelles approches dans la pratique quotidienne d’intervention.</li><li>Faire la gestion des horaires et assurer les ressources humaines nécessaires afin de combler les besoins.</li></ul>PROGRAMMATION<ul><li>En collaboration avec la directrice générale, élaborer et développer des projets, des services et y assurer leur mise en œuvre.</li><li>Développer des outils, des stratégies et de ressources afin de maintenir à jour et d’améliorer les services.</li><li>Participer à l’évaluation des services.</li></ul>GESTION ET ADMINISTRATION<ul><li>Assurer un leadership auprès de l’équipe des intervenantes.</li><li>Assurer la qualité et le rendement du service à la clientèle.</li><li>Assurer la mise en application des procédures et politiques reliées à l’intervention.</li><li>Développer des politiques et procédures de fonctionnement pour les services d’intervention.</li><li>Participer dans l’organisation, la préparation et la coordination des rencontres d’équipe.</li><li>Appuyer la Directrice générale dans la gestion du Centre.</li></ul>SERVICE À LA CLIENTÈLE<ul><li>Assurer la gestion des conflits entre les hébergées.</li><li>Recevoir les insatisfactions de la clientèle et assurer leurs suivis.</li><li>Assurer des interventions permettant aux femmes hébergées une démarche vers l'autonomie.</li><li>Accompagner les femmes dans une démarche de valorisation pour leur cheminement vers leur mieux-être.</li></ul>PROMOTION DES SERVICES ET SERVICES D’APPROCHE<ul><li>Établir des contacts, des échanges et des rapports de collaboration avec des coordonateur.trice.s du milieu.</li><li>Connaître les ressources du milieu communautaire et partager ses connaissances avec l’équipe.</li></ul>EXIGENCES DU POSTE<ul><li>Posséder un diplôme collégial ou universitaire en sciences humaines ou sociales</li><li>Avoir 5 années d’expérience dans la supervision du personnel et la gestion d’équipes de travail.</li><li>Avoir 3 années d’expérience dans la coordination d’activités dans le milieu communautaire, préférablement auprès d’une clientèle défavorisée socio- économiquement.</li><li>Avoir une expérience de travail en lien avec les problématiques vécues par la clientèle telles que la violence conjugale, violence familiale, risque d’itinérance ou autres difficultés.</li><li>Posséder et démontrer un sens d’analyse critique et de vue d’ensemble.</li><li>Posséder et démontrer un excellent esprit d’équipe.</li><li>Maîtriser le français, oral et écrit et pouvoir communiquer en anglais.</li><li>Être capable de travailler adéquatement dans un milieu de travail informatisé</li></ul>CONDITIONS D’EMPLOIVérification des antécédents judiciaireATOUTS<ul><li>Posséder un diplôme universitaire en travail social ou dans un domaine connexe </li><li>Détenir un permis de conduire valide</li></ul>

Centre Mechtilde

Coordonnatrice aux interventions

INTRODUCTIONThe Refuge is a Christian not-for-profit community called to show Jesus Christ’s love and kindness to the youth of our community through practical and compassionate means of intervention and prevention. While we offer programs that meet basic needs (food and clothing), our real purpose is to create a community where youth experiencing homelessness can come to be loved, nurtured, encouraged, be safe and find a place to belong... a community in which youth can encounter Christ and find healing.The Housing First for Youth (HF4Y) Program of The Refuge uses a HF4Y approach to work with youth who qualify for the program.&nbsp; Housing First is an evidence based housing philosophy documented in the Mental Health Commission of Canada’s “At Home/Chez Soi” project.&nbsp; It uses the key components of immediate access to permanent housing with no housing readiness requirements, client choice and self-determination, recovery oriented, individualized and client driven supports, and social and community integration.&nbsp; The Refuge’s HF4Y Program seeks to model these five components.The Refuge is currently seeking to fill the position of Housing First for Youth Case Manager.&nbsp; The HF4Y Case Manager will work with youth using the HF4Y approach to house youth and keep them housed.QUALIFICATIONS/SKILLS:<ul><li>The HF4Y Case Manager position requires clear leadership qualities with a strong self initiative, willingness to accept accountability, to work with little guidance, to project an image of professionalism, to be an example to others and to be supportive of the whole team.</li><li>Should have appropriate educational experiences either by formal training or by informal life experiences. Ideally the position requires a person with a degree or diploma in Social Services, Social Work, Psychology, Sociology, Criminology, or has prior working and/or life experience.</li><li>Trauma Informed Care training/experience is an asset.</li><li>A level of creativity is required to generate new ideas, proposals and procedures.</li><li>Possess knowledge and have core competencies in the history of homelessness.</li><li>Understand the poverty impact on life, affordable housing, mental health, health, addictions and treatment, harm reduction, housing and tenancy legislation and income and support benefits.</li><li>Has a working knowledge of corrections, domestic violence, FASD, children services, brain injuries and medication.</li><li>Has practical knowledge of Motivational Interviewing and active listening, the stages of change, teaching and modeling behaviour.</li><li>Understands the need to respect privacy and confidentiality.</li><li>Is compassionate, patient and a practitioner of good self and soul care.</li><li>Has a high level of integrity and trust.</li><li>Must possess a valid diver's license (G2 or G) and have regular access to a vehicle (mileage provided)</li></ul>DUTIES:<ul><li>Conduct Intensive Case Management to a caseload of up to 7 high acuity youth.</li><li>Perform intake assessments for HF4Y program candidates using the TAY-VI-SPDAT and the VI-SPDAT tools. </li><li>Perform quarterly assessments for HF4Y participants using the SPDAT tool. </li><li>Assist program participants in housing search and procurement.</li><li>Collaborate with the program participant in the formulation of a comprehensive service plan that aligns with a HF4Y philosophy that is reviewed and modified with the program participant on a regular basis.</li><li>Perform weekly and ongoing home visits with program participants.</li><li>Provide outreach, case-management, counseling, advocacy and other needed services to clients.</li><li>Maintain written and computerized records, compile reports and complete program documentation (including case notes, statistics, letters, acuity ratings, etc). HIFIS&nbsp;training/experience is an asset.</li><li>Assist program participants to manage their money to ensure housing stability.</li><li>Coordinate/monitor referrals to mainstream community services.</li><li>Educate, inform and advocate for program participants regarding benefits and entitlements (OW, ODSP, etc.).</li><li>Work with a multi-disciplinary, multi-agency team to provide desired social and clinical services to program participants.</li><li>Participate in case conferencing as needed, understanding youth choice and self-determination as the leading part of advocacy.</li><li>Ensure compliance with all legal and regulatory standards.</li><li>Assist program participants towards self-sufficient living.</li><li>Other related work as assigned.</li></ul>

The Refuge

Housing First for Youth Case Manager

Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


Position: Social worker Permanent Full Time 

About Across Boundaries: 

Across Boundaries is a mental health center that provides a range of mental health and addictions support and 

services to individuals from racialized and Black communities in the Greater Toronto Area. We have a holistic approach 

to mental health care and operate within an anti-racism/anti-oppression and resisting anti-Black racism frameworks. 

These frameworks focus on providing opportunities to respond to systemic barriers, advocate for the inclusion of 

traditionally and historically silenced voices at decision-making tables, and strive for change at individual, 

organizational and systemic levels. 

Job Summary: 

The Social Worker will report directly to the Program Manager. They will work collaboratively with various teams to 
provide prompt and appropriate access to services for racialized individuals from the community who are experiencing 
mental health and addictions issues. The worker will provide both intensive and non-intensive services to clients based 
on their needs and will have a caseload of up to 20 to 25 program participants. The Social Worker will be expected to 
work directly in the community using the agency van for outreach and support to community members. 
 
Normal Hours for full-time employees consist of five (5) shifts or eight (8) hours per day, Monday to Friday, and Saturdays 
on a rotating basis, inclusive of a thirty (30) minutes unpaid lunch break (entitled under the ESA) and an additional two 
(fifteen (15) minute unpaid rest breaks. Normal hours of work will generally be scheduled between 8:00 am and 8:00 
pm. Employees may be requested, but not required, to work some Sundays. 

Qualifications &amp; Responsibilities: 
 

 • Master’s degree in social work from a recognized university or equivalent. 

 • Knowledge of holistic, anti-racism/anti-oppression and resisting anti-Black racism frameworks as guiding 

principles for assessing and developing treatment plans for clients. 

 • Supervised clinical training. 

 • Practical experience in the use of Dialectical Behaviour Therapy (DBT) and Cognitive Behavioral Therapy (CBT) 

and able to provide psychotherapeutic assessments and structured counseling to individuals presenting with a 

wide range of mental health conditions. 

 • Clinical competence to provide structured counseling in the areas of trauma, depression, anxiety, grief/loss, 

and/or addictions. 

 • Experience with case management an asset. 

 • Demonstrated ability to produce detailed, high-quality assessment and treatment reports and clinical 

documentation. 

 • Able to communicate and work effectively in an interdisciplinary team environment and willingness to accept 

clinical direction. 

 • Familiarity with the Ontario Mental Health Act and Mental Health reform. 

 • Proficiency in assessment, psychotherapy, and psychosocial counselling techniques for working with 

individuals, groups, and communities. 

 • Demonstrated skill and competence in establishing supportive, trusting relationships with persons living with 

mental health and addictions issues. 

 • Familiarity with signs and symptoms of trauma, able to respond appropriately in making referrals and helping 

clients manage these symptoms. 

 • Experience working with clients with a concurrent disorder and those living in unstable housing situations or 

homelessness. 

 • Demonstrated ability to work independently, cooperatively, and constructively within a multidisciplinary team 

environment. 

<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>

Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


 • Ability to manage and adapt positively to an ever-changing health care/work environment. 

 • Knowledge of trends and issues in the mental health and addictions sectors. 

 • Excellent organizational and interpersonal skills, and the ability to work flexible hours, including some evenings 

and weekends if needed. 

 • Knowledge of the Ontario Mental Health Act, the Substitute Decisions Act, the Health Care 

 • Consent Act and PHIPPA requirements. 

 • Lived experience in racialization /racism and from the LGBTQ++ Communities. 

 • Excellent computer skills (e.g., Word, Excel, Microsoft Outlook). 

 • Excellent oral and written skills. 

 • Second language skills in one or more of the following: African languages, Amharic, Arabic, Caribbean dialects, 

Chinese, Dari, Farsi, Ghanaian, Hindi, Korean, Malayalam, Nepali, Pashto, Patois, Punjabi, Sinhalese, Somali, 

Spanish, Tagalog, Tibetan, Tamil, Twi, Urdu, Vietnamese 

 • A valid holder of G license to drive a high roof, extended Ford Transit van. 

 • Clean driving record with minimum 3 years of insured driving experience 

 • Other duties as assigned 

Salary Range: $65,010.16 to $66,040.46 per annum (pro-rated) 

This is a Bargaining Unit Position 

Compensation packages include: 

 • Extensive dental and health care (premiums 100% paid by 
employer) 

 • Life insurance 

 • Employee assistance program 

 • Paid vacation days, mental health days, sick days 


Vaccination Policy: Being vaccinated for Covid 19 is an asset. 

Note: Job posting is open until filled 

Send your applications to: 

Hiring Committee, 

Across Boundaries: An Ethnoracial Mental Health Centre 

51 Clarkson Avenue, Toronto, Ontario, M6E 2T5 Fax: 416-787-0812 
Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> 


We encourage applications from individuals who reflect the broad diversity of communities we work with, including 

those from racialized, Bi-Racial and LGBTQ communities. We thank all applicants for their interest, however, only those 

selected for an interview will be contacted. 

 
Across Boundaries is a recipient of the Silver Certification Mental Health at Work by Excellence Canada 2023 and 

is proudly Accredited with Commendation by Accreditation Canada 2019-2023. 
 

<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:info@acrossboundaries.ca" target="_blank">mailto:info@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>

Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>

Across Boundaries

Social Worker

Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


Position: Case Manager Permanent Full Time 

About Across Boundaries: 

Across Boundaries is a mental health center that provides a range of mental health and addictions support and 

services to individuals from racialized and Black communities in the Greater Toronto Area. We have a holistic approach 

to mental health care and operate within an anti-racism/anti-oppression and resisting anti-Black racism frameworks. 

These frameworks focus on providing opportunities to respond to systemic barriers, advocate for the inclusion of 

traditionally and historically silenced voices at decision-making tables, and strive for change at individual, 

organizational and systemic levels. 

Job Summary: 

Across Boundaries is recruiting for a permanent full time Case Manager to provide services to those experiencing 

serious mental illness/addictions and are involved with the criminal justice system. The workers will report directly to 

the Program Manager and work collaboratively within and across teams to provide prompt and appropriate access to 

services to individuals from racialized communities who are experiencing mental health problems and substance use 

challenges. The workers will provide both intensive and non-intensive services depending on service 

user needs and will have an average caseload of 20-25. Normal Hours for full-time employees consist of five (5) shifts or 
eight (8) hours per day, Monday to Friday, and Saturdays on a rotating basis, inclusive of a thirty (30) minutes unpaid 
lunch break (entitled under the ESA) and an additional two (fifteen (15) minute unpaid rest breaks. Normal hours of work 
will generally be scheduled between 8:00 am and 8:00 pm. Employees may be requested, but not required, to work 
some Sundays. 

Qualifications &amp; Responsibilities: 
 

 • Degree in Social Work from a recognized university or equivalent. 

 • At least two (2) years’ experience as a case manager 

 • Knowledge of the Criminal Justice System and Ontario Mental Health Act. 

 • Knowledge of case management and social work theories and practice 

 • Knowledge, understanding of mental Health and the Criminal Justice System 

 • Knowledge, understanding and commitment to the Recovery Model/Philosophy 

 • Experience working with transitional aged youth an asset 

 • Knowledge of case management/individual support functions 

 • Clinical knowledge and understanding of the client population 

 • Excellent communication and interpersonal skills 

 • Excellent assessment skills 

 • Good English language skills (written and verbal); Second language skills are an asset. 

 • Demonstrated excellent documentation and time management skills 

 • Demonstrated understanding of the concepts of a client-centered relationship 

 • Demonstrated ability to work independently, cooperatively and constructively within a multidisciplinary team 
environment 

 • Demonstrated ability and commitment to working within an anti-racism, anti-oppression, resisting anti-Black 
racism frameworks 

 • 
Lived experience of racism including an understanding of the impact of racism and other oppressions on 
health and mental health


<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>


Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


 • Excellent computer skills (e.g., Word, Excel, Microsoft Outlook) 

Responsibilities: 

 • Provides intensive case management to individuals experiencing serious mental illness and dealing with 

possible addictions issues, involvement in the legal system and/or homelessness. 

 • Linkage and coordination of services with partner community agencies 

 • Accurate record keeping and timely documentation 

 • Establish appropriate recovery goals in areas such as life skills, independent living, crisis prevention, 

budgeting, community integration, symptom management and employment 

 • Provide interventions such as advocacy, referral to appropriate community resources, counselling, crisis 

intervention, and psychoeducation 

 • Maintain positive relationships with family members/care givers, various community partners/resources and 

court support systems and probation officers 

 • Comply with the agency’s policies and procedures, maintain complete clinical records 

 • Participate as a full member of Across Boundaries team. 

 • Other duties as assigned 

Salary Range: $57,742.36 to $60,107.48 per annum (pro-rated) 

This is a Bargaining Unit Position 

Compensation packages include: 

 • Extensive dental and health care (premiums 100% paid by 
employer) 

 • Life insurance 

 • Employee assistance program 

 • Paid vacation days, mental health days, sick days 


Vaccination Policy: Being vaccinated for Covid 19 is an asset. 

Note: Job posting is open until filled 

Send your applications to: 

Hiring Committee, 

Across Boundaries: An Ethnoracial Mental Health Centre 

51 Clarkson Avenue, Toronto, Ontario, M6E 2T5 Fax: 416-787-0812 
Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> 


We encourage applications from individuals who reflect the broad diversity of communities we work with, including 

those from racialized, Bi-Racial and LGBTQ communities. We thank all applicants for their interest, however, only those 

selected for an interview will be contacted. 

 
Across Boundaries is a recipient of the Silver Certification Mental Health at Work by Excellence Canada 2023 and 

is proudly Accredited with Commendation by Accreditation Canada 2019-2023. 
 

<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:info@acrossboundaries.ca" target="_blank">mailto:info@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>

Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a> Phone: (416)-787-3007 


<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>
<a href="mailto:careers@acrossboundaries.ca" target="_blank">mailto:careers@acrossboundaries.ca</a>

Case Manager

Date Posted:&nbsp; August 15, 2025&nbsp;Hours of Work:&nbsp; Full-time Permanent position ,36.5 hours/week, for afternoon shifts (4:00 PM to 12:30 AM), subject to change based on program needsN.B. The Phyllis Haslam Residence program operates 24/7. Applicant for this position MUST be flexible with all other shift timings.&nbsp;Hourly Wage: $31.29 (plus benefits)Reports to: Program Manager&nbsp;Classification:&nbsp; Residential Counsellor # 2 (Bargaining member position)&nbsp;Location: On- Site in Toronto, ON for Phyllis Haslam ResidenceAbout UsElizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, Trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity &amp; Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system.We are Currently hiring a Residential Counsellor 2 -Full Time to provide in a 19-bed community residential facility the Residential Counsellor supports our mission by ensuring the women we serve have access to supports and services needed for a successful reintegration into the community while ensuring safety and security of the facility.&nbsp;This position requires shift work, hours of work will be determined. Up to date First Aid certification and the ability to pass a Reliability Clearance are mandatory for this position.&nbsp;&nbsp;Key Responsibilities:&nbsp;<ul><li>Conducts client interviews, prepares case histories, assesses problems, and develops individualized counselling plans.</li><li>Meets with residents to identify needs, discuss programs, set goals, and provide guidance on personal issues.</li><li>Provides counselling to residential clients and incarcerated women, conducts intake processes, and completes incident reports while advising the on-duty Parole Officer.</li><li>Assesses risk factors including drug use, aggression, and suicide, and takes actions to ensure resident safety.</li><li>Communicates with residents to track progress, supports goal achievement, and develops individualized care and correctional plans.</li><li>Liaises with community agencies and partners, advocates for clients, provides referrals, resolves problems, and supports release plans.</li><li>Provides crisis intervention, mediates conflicts, offers practical assistance (e.g., budgeting), participates in recreational activities, and locates in-kind resources.</li><li>Monitors residential operations, parole compliance, security, orients residents, and completes intake/discharge procedures.</li><li>Participates in committees and team meetings, shares information, resolves problems, and trains staff and volunteers.</li><li>Documents case notes, reports, and advocacy letters, maintains confidentiality, and applies trauma-informed, gender-responsive, and anti-oppressive practices.</li></ul>Qualifications and Skills<ul><li>Education: Degree or diploma in Social Work, Community/Social Services, Psychology, Criminology, or a related field, or a combination of education and experience.</li><li>Experience: Minimum 3-5 years of counselling and facilitation experience, preferably working with women from diverse ethno-cultural and socio-economic backgrounds, including transgender and LGBTQ2+ communities. Experience working with justice-involved women and marginalized groups is an asset.</li><li>Knowledge: Strong understanding of the criminal justice system, especially as it relates to women; trauma from feminist, anti-racist, and anti-oppression perspectives; and restorative justice principles.</li><li>Commitment: Demonstrated use of trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.</li><li>Skills: Strong facilitation and client engagement skills, case documentation and management, crisis intervention, problem solving, and decision-making using appropriate communication channels.</li><li>Technical: Proficient in updating client information systems, Microsoft 365 suite, and virtual platforms.</li><li>Communication: Excellent interpersonal, relationship management, oral and written communication, and organizational skills.</li><li>Availability: Ability to work independently and collaboratively in both virtual and in-person settings, including court-based and community locations in Toronto.</li><li>Languages: Bilingual in French or other languages is an asset.</li><li>Travel: Ability to travel occasionally between offices and community locations as required.</li></ul>Working Conditions<ul><li>Primary work location will be in person at the office for the Phyllis Haslam Residence program.</li><li>Limited travel between offices and community location may be required.</li></ul>How to ApplyPlease send your cover letter and resume in ONE document to&nbsp;<a href="///C:/Users/smallick/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/VMT6P877/careers@efrytoronto.org" target="_blank">careers@efrytoronto.org</a> .Applicants must list&nbsp;Residential Counsellor 2, Full-time in the subject line of the email or just click the Apply button below.We appreciate all applications, but only candidates selected for an interview will be contacted.Diversity Statement:Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.

Elizabeth Fry Toronto

Residential Counsellor # 2 – Full Time

CFSPD is the lead agency to the Safe Centre of Peel - a partnership of 24 social service organizations. The Safe Centre of Peel provides co-located, integrated and coordinated services which addresses the needs of individuals experiencing Intimate Partner Violence.&nbsp;&nbsp;Are you looking to join a dynamic team making a difference in the community? We want to hear from you!&nbsp; Why work with us?&nbsp;&nbsp;At CFSPD, we believe in the value of community, compassion, and integrity.&nbsp; Join our dedicated team and contribute to meaningful initiatives that support families and individuals in need.&nbsp;&nbsp;We offer a comprehensive benefits package (pension plan, extended health, dental &amp; insurance benefits), professional development opportunities, and generous leave provisions. Our organization also provides work life balance and free parking!Position Summary&nbsp;he Safe Centre of Peel is expanding to Mississauga, and we are currently seeking a Program Manager who will oversee the daily operations of the Safe Centre of Peel with a strong systems perspective. This includes maintaining the highest standards in programming and service delivery. The Program Manager will also be responsible for leading and facilitating the collaboration between the Safe Centre partners to effectively serve those affected by intimate partner violence.The Program Manager – Safe Centre reports to the Director.&nbsp;&nbsp;Responsibilities&nbsp;Ensure the intimate partner violence hub model of co-located, coordinated services is functioning to its highest capacity and serving the best interests of our community.&nbsp;Assist in the development of short- and long-term plans for programs, monitor progress, assure adherence and evaluate performance.&nbsp;Develop and maintain relationships with existing and new partners at Safe Centre and explore ongoing opportunities for collaboration.&nbsp;Provide assessment, consultation, and analysis of the needs of clients to determine individual case plans and appropriate intervention/support.&nbsp;Proactively mitigate and assess risk and engage in risk management as needed.&nbsp;&nbsp;Supervise, train and evaluate staff, students and volunteers, and provide conflict resolution as necessary.&nbsp;Liaise with partner agency supervisors on the operations and needs of the centre.&nbsp;&nbsp;Chair the Supervisory Committee for the Safe Centre&nbsp;As a member of the leadership team, participate in the development and implementation of agency wide policies and procedures&nbsp;Manage indirect services, administrative duties, and client statistical reporting systems.&nbsp;Perform other duties as assigned.&nbsp;&nbsp;Qualifications&nbsp;Master’s degree in social work, psychology, education or related field.&nbsp;&nbsp;Minimum of 3 years’ experience working as manager; experience at a non-profit social services organization preferred.&nbsp;Registration (or eligibility for registration) with a health regulated college (e.g. College of Registered Psychotherapists, OCSWSSW, etc.).&nbsp;&nbsp;Thorough understanding of gender-based violence, and intimate partner violence&nbsp;Works from an anti-oppression framework, and a strong systems perspective.&nbsp;Comfort navigating complex systems and structures.Strong interpersonal skills and proven ability to establish, maintain and nurture teams, and productive working relationships with other community-based organizations.&nbsp;Exceptional organizational skills to manage multiple priorities.&nbsp;Ability to work with a forward-thinking mindset in a fast-paced, and ever-changing environment.&nbsp;Strong conflict resolution skills.&nbsp;&nbsp;Demonstrated experience in report writing.&nbsp;&nbsp;Second language considered an asset.&nbsp;

49 Social Worker Jobs