Teleconnect Volunteer
Teleconnect Volunteer: Full job description
The Teleconnect Volunteer helps reduce isolation and ensures individuals feel supported, valued, and connected to their community.
As a Teleconnect Volunteer, you will be responsible for:
- regular telephone outreach to individuals affected by dementia, including clients, caregivers, or community members connected to the Alzheimer Society Assisting with the planning, coordination, and delivery of Alzheimer Society events
- offering social connection, wellness check-ins, and a compassionate listening ear. Acting as a positive and professional ambassador, helping to strengthen community partnerships and expand local support
- share general information about Alzheimer Society programs and services, provide reminders about upcoming events or supports, and help identify any changes in well-being that may require follow-up by staff
Why we need you
Your commitment will help make a real difference for those in Muskoka who are living with dementia and their care partners.
What we're looking for
Compassion and empathy – able to engage kindly and sensitively with individuals living with dementia and their care partners
Strong listening skills – attentive, patient, and able to pick up on emotional cues over the phone
Clear communication – speaks in a calm, respectful, and easy-to-understand manner
Reliability and consistency – committed to regular contact and following through on scheduled calls
Respect for confidentiality – understands and maintains privacy of personal information
Patience and understanding – comfortable with repetition and varying communication needs
Non-judgmental attitude – open-minded and supportive of diverse experiences and situations
Basic problem-solving skills – able to recognize when concerns should be referred to staff
Comfort with telephone-based interaction – confident engaging without visual cues
Dependability and professionalism – represent the Alzheimer Society in a positive and respectful manner
Knowledge and/or experience in any of the role responsibilities is considered an asset.
Must be 18+ to apply.
The Alzheimer Society provides impactful volunteer opportunities to transform the lives of Canadians living with dementia and their care partners. We are devoted to creating an inclusive environment that celebrates diverse experiences and skills, encouraging all qualified candidates to volunteer with us.
The Alzheimer Society is dedicated to equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the application process a great experience for you!
Please note that in keeping with the mandate of the Alzheimer Society to promote healthy lifestyles, employees and volunteers are not permitted to smoke in or around ASM premises or while carrying out ASM business.
Our Investment
JOIN US and be part of the Alzheimer Society community. You will have the opportunity to learn and mentor as you engage with ASM staff and volunteers.
Your commitment
- Report to Jessica Verbeek, Support Counsellor
- Independent role work/responsibilities (approx. 4-8 hours per month)
- A regular, predictable schedule (e.g., same day/time each week or biweekly) to support continuity with clients
- Flexibility to adjust scheduling as needed with notice
- Ideally a commitment of 6 months to 1 year to allow relationships and familiarity to develop
- Completion of initial training and orientation
- Occasional check-ins or support meetings with staff
- Consistent follow-through on assigned calls, with communication if unable to complete them
Required career level
- Volunteer
Required languages
- English