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Medical Secretary 
 
Date Posted: July 28, 2025 Location: On-Site, 2398 Yonge 

Street (Yonge and 
Eglinton) 

Department: Medical Secretaries Position Status: Regular Part-Time 
Hours of Work: 17.5-21 hours weekly FTE Status: 0.5-0.6 
Weekday Shifts 
Required: 

Days, Evenings Weekend Shifts 
Required: 

N/A 

Salary Range: $22.40/hour-
$26.99/hour 

Statutory Holidays 
Required: 

As operationally 
required 

Union Status: Unionized Benefit Entitlement: Benefits and HOOPP 
Positions Available: 2 


About Us: 

Vibrant Community Health (“Vibrant”) is driven by a strong commitment to community and a 
client-centred approach that aims to improve the quality of life and health outcomes for 
individuals living in North Toronto, especially those who are vulnerable and face complex 
challenges and systemic barriers to care such as physical disabilities, social isolation, 
members of racialized communities and older adults. 

Located in a restored, accessible heritage building at the heart of Yonge &amp; Eglinton, Vibrant 
offers a welcoming and inclusive workplace where your work has purpose and your impact is 
felt throughout the community. 

Position Overview: 

As a member of an interdisciplinary team, the Medical Secretary provides reception and 
clerical support to the staff and programs at Vibrant and is responsible for receiving and 
welcoming clients and guests to our Health Centre. Duties include booking/rescheduling 
appointments, monitoring clinician schedules, and providing general administrative support 
to primary care &amp; allied care providers using an electronic medical record (EMR). Some 
evening work will be required. This position is expected to work onsite. 
 
Summary of Duties 

 • Provide reception services including positive customer service, communication with 
clients, answering incoming calls and directing calls accordingly 

 • Respond to general inquiries, obtaining services for clients (e.g. taxis, referrals to 
other agencies etc.) and providing information to the public and other agencies 
regarding services 

 • Scan, fax and / or mail documents as required 
 • Triage incoming phone calls; schedule &amp; confirm client appointments, tests, follow-

ups, and manage schedules using an electronic medical record (EMR) as required 
 • Respond to the administrative needs of clinical staff by assisting with computer work, 

photocopying, faxing, filing, and scheduling 


 • Ensure client records and files are accurate and current, and update the medical 
record system with appropriate information as needed 

 • Coordinate referrals with external service providers 
 • Ensure clients have appropriate registration and requisition forms 
 • Distribute harm reduction supplies when needed 
 • Share information collected from clients with the appropriate clinical staff 
 • Participate in meetings as required 
 • Adhere to all policies and procedures of the Vibrant Community Health 
 • Participate in other duties as assigned 

Qualifications/Skills 

 • High School Diploma or equivalent, medical administrative education an asset 
 • Minimum 1 years’ experience as a medical secretary or administrative assistant 
 • Experience working in a community health setting 
 • Proficiency in the use of computer technology, specifically with using electronic 

medical record (EMR) systems; experience using PS Suite is an asset 
 • Knowledge of the health care sector including primary health care and the 

community-based health model 
 • Demonstrated experience working with vulnerable populations with complex health 

needs including seniors, people living with disabilities and those who may have 
difficulty accessing health care 

 • Knowledge of harm reduction principles and Independent Living philosophy 
considered an asset 

 • Demonstrated ability to work independently and as a member of a multi-disciplinary 
team. 

 • Excellent communication, interpersonal and organizational skills 
 • Police clearance documentation will be required for employment 


Please click the links below to apply: 

<a href="https://vibrantcommunityhealth.ca/medical-secretary-1" target="_blank">https://vibrantcommunityhealth.ca/medical-secretary-1</a> (0.5 FTE) 

<a href="https://vibrantcommunityhealth.ca/medical-secretary-1-1" target="_blank">https://vibrantcommunityhealth.ca/medical-secretary-1-1</a> (0.6 FTE) 

We sincerely thank all applicants; however, only those selected for an interview will be contacted. 

Vibrant Community Health is committed to following the principles of dignity, independence, and equal 
opportunity in the delivering of its goods and services and fostering an inclusive environment for our 
clients, volunteers, and staff. We welcome and encourage applications from Indigenous peoples, 
racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and 
others with the skills and knowledge to productively engage with diverse communities. 

Vibrant Community Health is committed to providing accessible employment practices that are 
compliant with the Accessibility for Ontarians with Disabilities Act (AODA). If you require 
accommodation to participate in the hiring process, please contact <a href="mailto:careers@vibrantch.ca" target="_blank">careers@vibrantch.ca</a>. 


<a href="https://vibrantcommunityhealth.ca/medical-secretary-1" target="_blank">https://vibrantcommunityhealth.ca/medical-secretary-1</a>
<a href="https://vibrantcommunityhealth.ca/medical-secretary-1-1" target="_blank">https://vibrantcommunityhealth.ca/medical-secretary-1-1</a>
<a href="mailto:careers@vibrantch.ca" target="_blank">mailto:careers@vibrantch.ca</a>

Vibrant Community Health

Medical Secretary

Competition #2025-329-CC:&nbsp;Personal Support Worker (2025-329-CC) Employment Type:&nbsp;Part Time PSW, Bargaining Unit (3 Vacancies)&nbsp; Work Hours:&nbsp;25 hours/week Monday to Friday Work Setting:&nbsp;Exclusively onsite at 840 Coxwell Ave, Toronto, Ontario Salary:&nbsp;$23.21&nbsp;per hour&nbsp; Application Deadline:&nbsp;July 18, 2025 by 11:59 pm Program Overview – Community Care&nbsp; The Community Care Unit provides a holistic approach to care at home for seniors and caregivers who are vulnerable, at risk and/or marginalized. The unit provides a wide range of programs such as Assisted Living Services, Home &amp; Cluster Care, Social Work, Meals-on-Wheels, Adult Day programs, and transportation, which enable seniors to be as independent as possible in their homes. The unit also provides a variety of socio-recreational/wellness programs which enhance the quality of life and promote the health of the older adult.&nbsp; What You Will Do<ul>	<li>Embrace a client-centred and culturally competent approach to provide exceptional personal care that respects the diverse backgrounds and needs of each client.</li>	<li>&nbsp;Efficiently set up and dismantle program activities, maintaining a clean and hygienic environment that prioritizes safety.</li>	<li>Assist clients with a range of Activities of Daily Living (ADLs), such as feeding, transfers, bathing, skin care, oral hygiene, toileting, and continence care, ensuring dignity and comfort.</li>	<li>Execute non-controlled acts as assigned by the Supervisor, strictly adhering to the established Unit’s policies.</li>	<li>Perform controlled acts delegated by a Regulated Health Professional, following the Unit's policies.</li>	<li>Offer medication assistance and reminders in compliance with the Unit’s Medication Assistance Policy, ensuring clients adhere to their medication schedules safely.</li>	<li>Engage in continuous observation of clients and their environments, promptly reporting and documenting any unsafe conditions or notable changes—be they behavioural, physical, mental, or cognitive—to the Supervisor.</li>	<li>Safely escort and transport clients to and from the program, ensuring their secure arrival and departure.</li>	<li>Diligently complete and maintain detailed progress notes in client profile binders and communication logs to ensure accurate record-keeping and information sharing.</li>	<li>Communicate openly and collaborate effectively with caregivers and stakeholders to determine the most effective care approaches for each client.</li>	<li>Respond professionally to any challenging behaviours presented by clients; if difficulties arise that cannot be managed effectively, report to the Supervisor for follow-up.</li>	<li>Apply proper food handling practices in alignment with the Unit’s policy; prepare snacks and meals, assist clients who may require help with eating.</li>	<li>Monitor the supply of program materials, ensuring an adequate quantity of forms and equipment is available, and promptly report to the Supervisor when supplies are running low.</li>	<li>Actively contribute to achieving the anti-racism objectives and community development principles that guide the organization’s mission within the program.</li>	<li>Assist Program Activationists in implementing engaging program activities as needed, promoting an enriching experience for all participants.</li>	<li>Display flexibility by being willing to transfer between Seniors’ Day Program sites as operational needs dictate.</li>	<li>Additional training in dementia care is highly valued and considered a beneficial asset.</li></ul> What You Bring to the Team<ul>	<li>Personal Support Worker Certificate and NACC Certificate (if applicable).</li>	<li>Experience providing personal care to frail seniors and/or disabled adults.</li>	<li>Minimum one (1) year experience Providing personal care to seniors and people living with disabilities</li></ul>What Will Set You Apart<ul>	<li>Comprehensive understanding of how to support clients in meeting their Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (iADLs).</li>	<li>Strong communication skills, encompassing verbal, written, listening, and reporting abilities, to ensure clear and effective interactions with clients and team members.</li>	<li>Ability to work collaboratively and effectively within a team, fostering a supportive and cooperative environment.</li>	<li>Flexibility and sound judgment in assessing and responding to clients’ diverse needs.</li>	<li>Familiarity with behavioural management techniques and approaches to effectively assist clients in various situations.</li>	<li>Knowledge of gerontology issues, healthcare systems, and social services applicable to the demographic served.</li>	<li>Competence in food safety handling practices and maintaining a sanitary program environment.</li>	<li>Physical capability to perform frequent light to moderate lifting, walking, bending, stretching, and pulling.</li>	<li>First Aid and CPR certification is a valuable asset</li>	<li>Proficiency in Chinese (Mandarin/Cantonese) is considered an asset.&nbsp;</li></ul>

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