MAiDHouse | Community Care Coordinator - Toronto

About MAiDHouse

MAiDHouse is the operating name of Assisted-Dying Resource Centres Canada (ARCC), a national registered charity. We provide guidance, education, support and access to space for individuals eligible for Medical Assistance in Dying (MAiD) and those who walk alongside them filling the gap between healthcare and death care with knowledge, coordination, community, and dignity. We believe dying on your own terms should be accessible to everyone. All MAiDHouse services are offered at no charge, grounded in compassion and care.

Community Care Coordinator – Role Overview

The Community Care Coordinator is responsible for coordinating the delivery of MAiDHouse Toronto's on-site services. This role is built around a continuum of support from the moment someone first contacts MAiDHouse (whether through self-referral or through an assessor or provider) through the day of provision and into the follow-up care and resources offered in the days and weeks that follow. This continuum is grounded in guidance, education, and compassionate support, not clinical care.

MAiDHouse Toronto is staffed by two Community Care Coordinators, each engaged at 50% scope, working in equal collaboration on an alternating weekly rotation. The two roles are equal in standing and responsibility; neither holds seniority or supervisory authority over the other. Both

report directly to the Executive Director. This is a service coordination and relationship management position. The successful candidate will be highly organized, emotionally intelligent, adaptable, and passionate about ensuring equitable access to dignified end-of-life care.

What we're looking for:

● Emotional maturity and groundedness - supporting people through deeply significant moments

● Flexibility and adaptability - responding to the unpredictable nature of end-of-life care

● Strong boundaries and self-awareness - knowing where you end and others begin

● Community-building skills - nurturing relationships with providers, volunteers, and stakeholders

● Attention to detail - maintaining meticulous documentation and following established systems

● Calm presence - managing emotionally heightened situations with grace and professionalism

How This Role Works

The two Community Care Coordinators alternate single-week or two-week rotations (structure confirmed with the Coordinator pair), Wednesday to Wednesday, so that each Contractor's rotation week includes the full weekend within it. During the rotation week, the Contractor is the primary on-site service provider for all MAiD provisions, including those that fall on weekends. Weekend responsibility does not transfer between rotations. During non-rotation weeks, the Contractor is available for clarification, consultation, and emergency backup coverage as needed. A standing Wednesday handoff check-in between the two Coordinators supports continuity at each rotation change. MAiD provisions are typically arranged 48–72 hours in advance. The Contractor must be available to respond within that timeframe during their rotation week. The schedule may include early mornings, late afternoons, and weekends during rotation weeks. While each Coordinator is engaged at a 50% scope, the model is built for real life. The default is an equal rotation, but there is flexibility for the split to shift temporarily to 60/40 or 70/30 - to accommodate approved leave or changing operational needs. Any such adjustment is made collaboratively between the two Coordinators and with Executive Director approval. Base compensation reflects the contracted scope and does not change for minor coverage adjustments; extended coverage is addressed as set out in the contract. Time off is discussed collaboratively between the two Coordinators first, then submitted for Executive Director approval with a confirmed coverage plan. Neither Coordinator is obligated to cover the other's leave, and all arrangements are entered into voluntarily.

Primary Responsibilities

Service Coordination

Coordinate all aspects of provision facilitation for individuals accessing MAiD from first contact with MAiDHouse through the day of provision and into post-provision follow-up including:

● Coordinate with MAiD providers, individuals, families, volunteers, designated funeral homes, home and community care services, and nursing agencies

● Provide on-site support and facilitation on the day of provision

● Complete all required documentation, including booking paperwork, inquiry tracking, service data, and database records

● Ensure the space is prepared, welcoming, and meets all needs

● Manage and administer all aspects of accessing the space, providing guidance and support, including grief and bereavement resources

● Offer follow-up support and connect individuals and families with appropriate resources in the days and weeks following a provision, as needed

● Contribute to operational procedures as requested, policy development rests with the Executive Director

● Apply change, risk, and resource management principles as needed

● Support and collaborate with other MAiDHouse sites as needed

● Participate in research, evaluations, and other quality assurance activities as requested

Relationship Management

Build and maintain strong relationships with MAiD providers, assessors, and community partners:

● Maintain responsive, professional relationships with rostered MAiD providers and assessors; respond to inquiries within 24 hours on business days

● Contribute to expanding the roster of providers and assessors affiliated with the Toronto site through proactive outreach

● Respond promptly and professionally to inquiries from individuals, family members, healthcare facilities, and community organizations

● Conduct tours of the space for eligible individuals, providers, assessors, and potential partners; donor tours are coordinated with the Executive Director

● Engage in proactive community outreach during slower periods to increase awareness of MAiDHouse Toronto

● Participate in local MAiD-related networks, communities of practice, and professional associations

● Represent MAiDHouse professionally in all community interactions

Volunteer Coordination

Schedule and coordinate trained volunteers to support provisions and on-site programming:

● Communicate expectations, logistics, and support needs to volunteers

● May participate in volunteer training as directed by the Executive Director

● Contribute to volunteer recruitment as requested by the Executive Director

● Ensure volunteers feel valued and supported in their roles

Site Management

● Maintain supplies and ensure the space is consistently stocked and ready

● Track supply expenses and submit for reimbursement

● Coordinate basic site maintenance and communicate repair needs to the Executive Director

● Ensure confidentiality and security protocols are consistently followed

Documentation & Reporting

● Maintain accurate inquiry tracking, program data, and database records

● Complete all booking and provision documentation according to established systems, filed digitally on the shared drive

● Complete and share rotation handoff notes with the other Community Care Coordinator at the start of each rotation change

● Produce reporting as needed; keep all data logs and documentation current on an ongoing basis

● Contribute to Board reporting when requested

● Report any operational issues, site concerns, volunteer matters, or stakeholder concerns to the Executive Director promptly

Key Competencies & Qualities We Are Seeking

Essential Personal Qualities

● High emotional intelligence - aware of your own emotional state and its impact on others

● Calm, grounded presence - able to maintain composure in emotionally charged situations

● Strong boundaries - understands professional limits and does not become enmeshed in others' experiences

● Self-awareness - recognizes personal triggers, biases, and areas for growth

● Integrity - honest, reliable, and trustworthy with confidential information

● Humility - understands this work is not about you; able to centre others' needs

● Collaborative spirit - works well as part of a team without creating conflict

Essential Skills

● Exceptional organizational skills - tracks multiple details, follows systems meticulously

● Good written and verbal communication —-clear, professional, compassionate

● Flexibility and adaptability - comfortable with uncertainty and changing circumstances

● Self-direction - takes initiative and completes work without constant supervision

● Attention to detail - nothing falls through the cracks

● Conflict management - able to have difficult conversations with grace

● Technology proficiency - comfortable with Microsoft 365, cloud-based tools, and learning new systems

● Commitment to staying current - expected to maintain awareness of MAiD-related legislative, regulatory, and practice developments in Ontario and Canada

● Physical capability - able to lift 30–40 lbs, manage setup and takedown of the space, navigate multiple flights of stairs

Highly Valued Experience & Background

● Comfort with aging, illness, dying, and death - personal or professional experience navigating end of life

● Understanding of grief and bereavement - awareness of how loss impacts people

● Person-centred care approach - prioritizes dignity, choice, and individual needs

● Knowledge of Ontario's healthcare system and community resources (preferred)

● Knowledge of or familiarity with MAiD in Canada - including the history and evolution of MAiD legislation (Bill C-14 and Bill C-7), eligibility criteria, the assessment and provision process, and the roles of the various practitioners involved (asset)

● Relationship management - proven ability to build trust and maintain professional relationships

● Community outreach - experience connecting with diverse stakeholders

● Service coordination or management - experience coordinating services or programs

● Trauma-informed approach - understanding of how trauma impacts people and ability to create safe, supportive interactions (asset)

Qualifications

Education

● Social or community-based services, health-related field, management, or related

● Equivalent combination of training, skills, and lived experience considered

Experience

● Previous end-of-life work or volunteer experience (preferred)

● Experience in program coordination, healthcare, social services, or community work

● Demonstrated ability to work independently and collaboratively

● Experience maintaining strict confidentiality

Required

● Comfortable with an irregular schedule including early mornings, late afternoons, and weekends during rotation weeks

● Physical ability to perform setup/breakdown tasks, lift 30–40 lbs, and navigate multiple flights of stairs

● Vulnerable Sector Check (VSC) - required prior to start

This Role Best Suits Someone Who

● Is deeply committed to compassionate, dignified end-of-life care

● Thrives in a role that blends structure with flexibility

● Finds meaning in supporting people during profound life moments from their first call to MAiDHouse through the weeks that follow

● Is comfortable working independently with periodic check-ins from the Executive Director

● Brings calm, steadiness, and groundedness to emotionally intense situations

● Excels at building authentic, trusting relationships

● Takes pride in meticulous documentation and follow-through

● Is self-reflective and committed to personal and professional growth

● Understands and respects boundaries both their own and others'

● Can manage the emotional weight of this work without burnout

Work Conditions

● Work is performed at a physical MAiDHouse location in Toronto, Ontario (location is confidential; provided upon hire)

● Hybrid work environment while provision facilitation and site-related duties are in-person; administrative, documentation, and coordination tasks may be performed remotely

● Physical aspects include helping people with mobility challenges, lifting 30–40 lbs, rearranging furniture and equipment, and navigating multiple flights of stairs

● Work involves regular engagement with emotionally charged situations and exposure to a wide range of emotions

● Provisions are typically arranged 48–72 hours in advance; must be available to respond within that timeframe during rotation weeks

● Weekend work is required within rotation weeks

● Early mornings and late afternoons as needed by provision scheduling

● All documentation is digital; no paper files are to be kept or stored at the Contractor's home

Compensation & Contract Terms

● Annual Base Compensation: $38,000 – $40,000 (plus applicable HST), confirmed in writing prior to start

● Training Rate: $35.00/hour (plus applicable HST) during the 4–6-week onboarding period

● Additional services outside core scope: $40.00/hour (plus applicable HST), by mutual written agreement

● Hours: Approximately 20–30 hours per week during rotation weeks; availability for clarification and emergency backup during non-rotation weeks

● Schedule: Alternating Wednesday-to-Wednesday rotation with the second Community Care Coordinator

● Contract Term: 6-month independent contractor agreement, beginning fall 2026, with opportunity for a 6-month extension confirmed in writing at month five

● Structure: As an independent contractor, you are responsible for your own taxes and benefits

● Leave: Unpaid; discussed collaboratively between the two Coordinators and approved in writing by the Executive Director

● Compensation is tied to services rendered no invoice is submitted for approved leave periods or for provisions not attended

Screening & Selection Process

● Application review - cover letter and resume screened for qualifications and fit

● Initial interview - assess alignment with role requirements and organizational values

● Scenario-based interview - explore approach to real situations, emotional intelligence, and boundaries

● Reference checks - three professional references

● Vulnerable Sector Check (VSC) - required for successful candidate

● Training and onboarding period - 4–6 weeks of in-person, virtual, and self-directed study components with support from the Executive Director

How to Apply

If you are committed to supporting compassionate, dignified end-of-life experiences and believe you have the emotional maturity, organizational skills, and relationship-building abilities this role requires, we would love to hear from you.

Please submit:

Cover letter addressing:

● Your passion for and/or experience with end-of-life care, particularly MAiD

● Why you're drawn to this specific role (coordination and relationship management, not leadership)

● How you maintain boundaries and self-awareness in emotionally intense work

● An example of a time you managed conflict or had a difficult conversation professionally

● Resume highlighting relevant experience

Email your application to:

Tamara MacIntyre – info@maidhouse.ca

Subject Line: Community Care Coordinator – Toronto

Accessibility: Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, tamara@maidhouse.ca.

Our Commitment to Diversity & Inclusion

MAiDHouse is committed to ensuring the value of diversity is upheld in everything we do for our clients, visitors, health care practitioners, contractors, volunteers, and the broader community.

MAiDHouse welcomes and supports all people, regardless of ability, age, gender, race, gender identity, sexual orientation, or beliefs.

MAiDHouse promotes the principles of and adheres to the tenets of the Ontario Human Rights Code and is an equal opportunity organization.

We thank all applicants for their interest.
Only candidates selected for interviews will be contacted.