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Position:Senior Product Designer, GrowthReports to:People Manager, Brand &amp; MarketingPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeThe Senior Product Designer on the Engagement team (within Growth) oversees the UX/UI and marketing campaign strategy on worldvision.ca for lead and donor engagement. This role is responsible for user research, prototyping, user-centred and persona-centred design, customer- and user-journey flow through digital channels and working to critique and implement excellent user-interfaces, as well as user experiences, online. This role is crucial in driving growth and customer acquisition, requiring an in-depth understanding of design tools, platforms, and design analytics. The Senior Product Designer also plays a key role in team leadership, fostering innovation, and ensuring that all marketing efforts are synergistic and aligned with business objectives. &nbsp;We hold this role accountable for: &nbsp;<ul><li>Product Strategy: Leading the end-to-end product design process from discovery to delivery.  </li><li>Marketing Campaign Design: Own the end-to-end design of marketing campaigns, including concept development, wireframes, high-fidelity mockups and final assets.  </li><li>User Research: Conducting user research (interviews, surveys, usability testing) to understand user needs and pain points.   </li><li>Information Architecture: Organizing and structuring content in a way that is intuitive and easy to navigate.   </li><li>Wireframing and Prototyping: Creating low-fidelity wireframes and high-fidelity prototypes to visualize and test design solutions.   </li><li>User Interface (UI) Design: Collaborating with UI designers to ensure a consistent and visually appealing user interface that reflects the empathy of user personas.  </li><li>Usability Testing: Conducting usability testing to identify areas for improvement in the user experience.   </li><li>User Experimentation: Planning, conducting and measuring user experiments across our campaigns and evergreen presence, and presenting learning back to the team and business to improve our performance.  </li><li>Collaboration: Working closely with product managers, engineers, and other stakeholders to ensure designs align with business goals and technical feasibility.   </li><li>Accessibility: Ensuring designs meet WCAG 2.0 guidelines.   </li><li>Iterative Design: Continuously refining designs based on user feedback and data analysis. &nbsp;</li></ul>Responsibilities<ul><li>Own the end-to-end design of marketing campaigns, including concept development, wireframes, high-fidelity mockups and final assets.  </li><li>Own and continue to refine personas, customer journeys, and customer attitudes, needs and value canvasses for the Engagement team, and on behalf of Brand &amp; Marketing more generally.  </li><li>Own, plan and run customer / lead / user research to understand, diagnose and optimize lead journeys, user experiences across channels, and user needs across our digital estate.  </li><li>Own and iterate our Information Architecture for our logged-out website experience at Worldvision.ca, working across the Growth team, and more widely with the business, to continue to refine website structure and customer experience.  </li><li>Lead on the definition of customer and user experiences on our website, and on the wireframing, pre-prototyping, prototyping and testing of these for maximum impact.  </li><li>Working with engineers, agencies, designers and copywriters to create appropriate UI designs for web experiences.  </li><li>Working with Product Owner to ensure the right new experiences, templates, tools and designs are sponsored and prioritized with our development teams, for constant improvement of our online real estate for our customers.  </li><li>Champion a growth mindset, continuously seeking opportunities to learn, iterate and improve design outcomes.  </li><li>Deeply understand and map user journeys, identifying pain points and opportunities to enhance the overall experience; and design with a strategic lens on lead journey management, ensuring seamless transitions from awareness to conversion.  </li><li>Apply principles of conversion optimization to drive measurable improvements in user engagement and business metrics. &nbsp;</li></ul>Leadership: &nbsp;<ul><li>Maintaining knowledge of industry best practices on user testing, usability, accessibility and user-centred design, including devising and leading channel experiments to widen our knowledge of these disciplines with regards to our audiences.  </li><li>Leading on our accessibility research, understanding, and execution, ensuring our web and channel experiences are aligned with global W3C WCAG guidelines  </li><li>Leading on best-practice in UX and user-journey design – ensuring our personas, their needs and value canvasses, are up to date and at the forefront of how we design experiences.  </li><li>Leading on initial design, prototyping and ideation processes (through double diamond-based methodology) for our web and channel experiences   </li><li>Leading on mentoring other designers and specialists in the team on how agile user-centred design works, and the expectations and plans for iterative design, testing and development throughout projects. &nbsp;</li></ul>User Data Testing &amp; Tracking &nbsp;<ul><li>Leading on usability testing, journey testing, and tracking of data and results around user experience, feedback and usability research, and sharing with the team and other stakeholders as appropriate  </li><li>Leading on planning, tracking and reporting on usability and functional experiments on our website, ensuring we are adopting an attitude and methodology of constant testing and refinement.  </li><li>Working with Analytics leads to ensure our website and digital experiences are fully capable of delivering the right data, analysis and feedback to enable better user-centred design  </li><li>Working with Product Owner to ensure user-feedback tools, methods and opportunities are appropriately prioritized &nbsp;</li></ul>Qualifications<ul><li>A minimum of 5 years of experience in UX design   </li><li>Proven experience in delivering Information Architectures, UX on website projects and campaign designs</li><li>Strong understanding of user-centered design principles.  </li><li>Proficiency in design tools such as Figma.  </li><li>Knowledge of digital analysis tools such as HotJar, Adobe Analytics, etc.  </li><li>Excellent communication and collaboration skills.  </li><li>Ability to synthesize research findings and translate them into design solutions.  </li><li>Knowledge of user research methodologies.  </li><li>Deep skills in analysis of performance, behaviour and user commentary across digital channels</li><li>Experience managing agencies and third-party vendors  </li><li>Experience working with and contributing to design systems  </li><li>Proven experience as a UX lead, with minimum of 3 years in B2C web design  </li><li>Strong understanding of Lean Agile Scrum principles and methodologies  </li><li>Qualification in double-diamond or similar UX methodology  </li><li>Strong people management skills and experience  </li><li>Experience in Agile with preferred qualifications, but solid working experience accepted  </li><li>Highly collaborative and comfortable with both high-level planning and tactical execution  </li><li>Able to excel in a dynamic environment while managing several projects simultaneously  </li><li>Strong time management and prioritization skills to realize maximum value  </li><li>Strong analytical skills and the ability to make data driven decisions especially when needing to make trade-offs  </li><li>Able to navigate the organization and influence through indirect leadership and relationship capital, especially with design colleagues outside of the Growth Team  </li><li>Other personal attributes: ambitious, assertive, energetic, enthusiastic, confident, optimistic, inquisitive, persuasive, and motivational  </li><li>Nonprofit experience would be an asset &nbsp;</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards.</li><li>We are Canada’s largest development, relief, and advocacy non-profit organization.</li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJob FamilyMarketingJob FunctionIndividual ContributorPay TypeSalaryEmployment IndicatorFully Remote

Senior Product Designer, Growth

Tall Ship Crew-Members&nbsp;Note: For the most up to date information, please view this posting at <a href="https://salts.applytojobs.ca/" target="_blank">https://salts.applytojobs.ca/</a>&nbsp;Compensation: $40,000.00 - $104,000.00&nbsp;Location: 451 Herald Street, Victoria, British Columbia, Canada, V8W 3N8&nbsp;About SALTS&nbsp;The mission of SALTS is "to create a safe and inclusive environment where young people can be themselves and grow personally, spiritually, and relationally through sail training in a supportive Christian-based community." Our core values are faith, integrity, and community. If you are passionate about supporting this mission and values, we want to hear from you! Crew members directly support the mission of SALTS by providing sail and life training to the young people who climb aboard our schooners. As a crew member, you'll experience the close community that forms aboard the SALTS ships, meaningful work with young people, and plenty of opportunities to grow your skills—in both life and sailing!&nbsp;About SALTS Professional Crew Roles&nbsp;Crew-employment can be full-time year-round (with paid vacation days) unless seasonal work (additional winter time off without pay) is preferred. Our sailing season runs from March through October. We generally require a commitment to remain in a crew role for the duration of our sailing season, though we are currently seeking both full-time and part-time (relief) Captains. Our trips explore the BC coast, from the Gulf Islands all the way to Haida Gwaii, and trips range from 4-10 days each depending on the time of year. During the off-season, new crew members take training courses to prepare for the upcoming seasons, while existing crew are able to use vacation time and prepare/maintain our schooners.&nbsp;In the spring and fall our crew-members are typically at sea 4 nights and 5 days per week, and on shore (and off work) 3 nights and 2 days per week. There is also a paid week off at the end of June and a week off at the start of September, plus paid vacation days for use in the winter. In July/August we do 9-night voyages followed by 4-5 nights (3-4 days) off work. Our Captains receive additional time off in keeping with the high level of responsibility they hold.&nbsp;We welcome applicants year-round and sometimes fill vacancies mid season. Applications for professional crew roles will be reviewed by our hiring committee as they are received, and positions are based out of our office and marina in Victoria. Not an experienced sailor? That's okay—SALTS provides all the training necessary to safely operate our ships and fulfill entry level crew roles! Experienced sailor? We've got officer roles too.&nbsp;General Requirements for Professional Crew:&nbsp;<ul><li>The ability to work with young people, to spend time with them and respond to their spiritual needs </li><li>Wholehearted agreement with a Christian statement of faith and ethics, which will be reviewed during the hiring process (see details of our No Discrimination policy below). </li><li>Canadian citizenship or a current work permit for Canada (Exception: candidates with a masters or mates certificate from a foreign country with a reciprocal ticket arrangement with Transport Canada may still be considered even if initially lacking a work permit) </li><li>Other specific requirements which vary by role (SALTS arranges training for new crew-members)&nbsp;</li></ul>Beneficial, but not required:&nbsp;<ul><li>Previous experience with the SALTS program as a trainee or volunteer crew-member (this ensures a familiarity with our program, culture, and values, and demonstrates a high level of interest in all aspects of shipboard life) </li><li>Musical ability - though not all crew-members need to be musical, we need enough musically gifted crew members aboard each ship to lead singing (with instruments) during evening mug-up&nbsp;</li></ul>Though technical skills and seamanship have a high priority in most crew roles (they are not as critical for our cooks), SALTS is unique in the marine industry in that we do not require new entry-level crew-members to be fully trained before being hired. We typically arrange and pay for most training courses after hiring new crew-members and before the sailing season begins, although applicants with prior training are welcome as well. For a sense of the type of training entry-level crew-members receive if hired, please see this <a href="https://www.salts.ca/media/documents/pdf/course-list-for-salts-entry-level-professional-crew-roles-.pdf" target="_blank">Course List</a>.&nbsp;Crew Roles:&nbsp;Entry level crew roles typically start at an annual salary of $40,000 (unless the person has substantial previous experience) plus group health/dental benefits. Training course costs are also covered by SALTS. Salary can increase based on experience and responsibilities, as crew-members progress to different roles. The current maximum salary for the role of Captain is $104,000 (total compensation of ~$123,000 including group/dental benefits and RRSP contributions).&nbsp;<ul><li>Bosun: Provide youth mentorship and Christian spiritual care while conducting ship maintenance under the guidance of the Captain and First Mate. This includes basic machinery maintenance as well as brightwork such as sanding, varnishing and painting. Lead a watch group of trainees through shipboard activities including the running of the ship under power and sail. <a href="https://www.salts.ca/media/documents/pdf/position-profile-bosun-effective-october-3-2019.pdf" target="_blank">View detailed position profile.</a> </li><li>Cook: Cook for 30-40 people four times daily (breakfast, lunch, dinner, evening snack) with the help of any available trainees, provide youth mentorship and Christian spiritual care, and assist in sail training and all program activities as time allows. <a href="https://www.salts.ca/media/documents/pdf/position-profile-cook-effective-october-3-2019.pdf" target="_blank">View detailed position profile.</a> </li><li>Watch Officer: Provide watch leadership, youth mentorship, and Christian spiritual care. Lead a watch group of trainees through shipboard activities including the running of the ship under power and sail. Serve as the ship’s primary First Aid officer with assistance of other crewmembers. <a href="https://www.salts.ca/media/documents/pdf/position-profile-watch-officer-effective-october-3-2019.pdf" target="_blank">View detailed position profile.</a> </li><li>First Mate: Lead a watch group of trainees through shipboard activities including the running of the ship under power and sail. Help to lead and manage the crew and trainees in the running of the program and ship under the direction of the captain. Act as second-in-command to the Captain. <a href="https://www.salts.ca/media/documents/pdf/position-profile-first-mate-effective-october-3-2019.pdf" target="_blank">View detailed position profile.</a> </li><li>Master/Captain: Overall responsibility for ship navigation, safety, and delivery of the SALTS program. Holds a valid "Master 150 Gross Tonnage" or higher ticket from Transport Canada (or a foreign country with a <a href="https://tc.canada.ca/en/marine-transportation/marine-training-certification-individuals/canadian-endorsement-attesting-recognition-foreign-certificate-through-reciprocal-arrangement-1-overview" target="_blank">reciprocal ticket arrangement</a>) and has completed our in-house Captain-in-Training program. <a href="https://www.salts.ca/media/documents/pdf/position-profile-master-effective-april-17-2019.pdf" target="_blank">View detailed position profile.</a>&nbsp;</li></ul>To apply for professional crew positions aboard one of our ships, please submit the application form along with your resumé (which can be uploaded as part of the online form). This form is not for shoreside staff positions nor volunteer roles. Aside from confirming that your application was received, we will contact only the candidates whom we wish to follow up with or interview. Applications are received year-round and reviewed as they are received, so apply as early as possible to avoid your preferred roles filling up. Before you apply, please ensure you have read this entire page, and that you have read about "<a href="https://www.salts.ca/site/about-us/what-we-believe.html" target="_blank">Our Mission</a>."&nbsp;No Discrimination:&nbsp;SALTS is committed to maintaining an inclusive and diverse workplace as per its obligations under applicable human rights legislation. SALTS will not tolerate discrimination on the basis of race, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, or any other protected ground. Where a position is integral to the fulfillment of SALTS’ primary Christian spiritual purpose, SALTS requires adherence to the Christian religion. SALTS’ primary spiritual purpose is stated in our constitution: to create an environment where young people can grow spiritually in a supportive Christian-based community through primary means that include “to advance, teach, and model spiritual growth and beliefs associated with the Christian faith.” As such, our volunteer Board members, Executive Director, professional crew-members (who are our program leaders), and some of our staff members are Christians who hold beliefs consistent with the Apostles’ Creed. All employees must respect, value, and support the mission of the Society. Advancement of Christian faith is not the only aim of SALTS, and it is pursued in a way that is respectful, welcoming, non-coercive and non-judgmental of program participants from all walks of life and beliefs.&nbsp;

SALTS Sail and Life Training Society

Tall Ship Crew-Members

Program Support – Programs &amp; Services&nbsp;About Roots Community Services Roots Community Services Inc. (RootsCS) is a charitable organization that provides culturally-relevant programs and services to inspire residents in the Region of Peel, primarily from the Black, African, and Caribbean (BAC) communities, to make positive changes in their lives and within their communities. Our aim is to assist our clients by providing pathways for them to achieve their full potential and in finding solutions to improve their health, well-being and quality of life.&nbsp;The Position&nbsp;The Program Support – Programs &amp; Services is a dynamic role responsible for providing comprehensive administrative, technical, logistical, data management, strategic, and innovative support within the programs and services at RootsCS. This position serves as a critical operational backbone, providing direct support to staff and people leaders in planning and executing program activities while ensuring smooth day-to-day operations and data-driven decision making.Contract Term: to March 31, 2026&nbsp;Renewable: April 1 of each year, based on funding availability and satisfactory performance&nbsp;Hours of Work: 35 hours per week&nbsp;Compensation: $50,000.00 - $54,600.00&nbsp;Start Date: Immediate Direct Report: Manager, Research, Knowledge &amp; Innovation&nbsp;Major Duties and ResponsibilitiesThe responsibilities of the Program Support – Programs &amp; Services include, but are not limited to:<ul><li>Provide comprehensive administrative support to program managers, coordinators, and senior leadership, including the coordination of reports, documentation, scheduling, and handling of confidential information.</li><li>Collect, organize, and maintain program-related data using secure and efficient systems, ensuring confidentiality and integrity through appropriate database management platforms.</li><li>Generate detailed reports, spreadsheets, charts, and statistical summaries for regular (weekly, monthly, quarterly) internal and external reporting purposes.</li><li>Track and analyze program metrics, key performance indicators (KPIs), and outcomes to support data-informed planning and evaluation.</li><li>Serve as a technical resource for the Microsoft 365 suite, utilizing advanced functionality in platforms such as Excel, SharePoint, Word, PowerPoint, and other cloud-based tools to improve productivity and collaboration.</li><li>Assist in the development and implementation of program strategies, processes, and operational procedures in alignment with organizational goals.</li><li>Provide support in the preparation of grant applications, funding proposals, and reporting under the guidance of management.</li><li>Contribute to the development of work plans and evaluation frameworks with measurable outcomes for RootsCS projects and initiatives.</li><li>Capture and input daily activities and service data into program tracking systems, ensuring files and databases remain accurate and current.</li><li>Collaborate closely with front-line staff and leadership to contribute to the overall success and delivery of programs and services.</li><li>Ensure adherence to program policies, operational standards, and reporting requirements to maintain compliance and accountability.</li><li>Perform other duties as assigned by management to support organizational-wide goals and priorities</li></ul>Working Conditions&nbsp;<ul><li>RootsCS operates using a variety of work models, such as the Hybrid Hotelling model. Work models depend on the specific role and are at the discretion of the organization. </li><li>Comfortable lifting and carrying objects up to 10 lbs, and sitting or standing for long periods.&nbsp;</li></ul>Skills and Qualifications:&nbsp;<ul><li>A diploma or university degree in Business Administration, Human Services, Data Management, or a related field</li><li>Minimum 2 years of progressive administrative experience in program support, social services, or the non-profit sector </li><li>Experience working with individuals, primarily from the Black, African and Caribbean communities</li><li>Able to embrace diversity and inclusion, with the ability to work with diverse clients and organizations</li><li>Excellent communication skills (written and oral)</li><li>Strong computer and technical skills, including proficiency in the Microsoft 365 suite, with demonstrated advanced skills in Excel, SharePoint, and database management</li><li>Proficiency in project management tools and collaborative platforms</li><li>Exceptional organizational and time management abilities with proven multitasking capabilities</li><li>Strong analytical and problem-solving skills with attention to detail</li><li>Ability to maintain confidentiality and handle sensitive information appropriately</li><li>A clean Vulnerable Sector Criminal Records check</li><li>Valid driver’s license, access to a reliable vehicle and relevant insurance</li><li>Ability to work flexible hours&nbsp;</li></ul>This job description indicates the key responsibilities and core functions of the position. It is not intended to encompass a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as needed.All employees are expected to participate in special assignments as a team-oriented and inclusive organization. These include fundraising, strategic planning, and other related activities that contribute to the continuous development and expansion of Roots Community Services Inc. Employees are expected to contribute to the ongoing department growth and improvement via excellent job performance and proactive communication.&nbsp;Please forward your application with a cover letter by email to <a href="mailto:careers@rootscs.org" target="_blank">careers@rootscs.org</a>with the subject line Program Support - Programs &amp; Services. Please note that we will be reviewing applications as they are submitted until the positions are filled.&nbsp;We thank all who apply for this position; however, only those candidates selected for an interview will be contacted.

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