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internal/external postingjob title: Communications Officerjob ID #: COMS – 25-0821department: Operations&nbsp; &nbsp;reports to: Manager, Fund Developmentsalary: $59,904 to $74,314.50 per annumstatus: Permanent, Full Time &nbsp;hours: 37.5 hours per weekvacancy: 1&nbsp;Who we are:&nbsp;Sherbourne Health is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.Sherbourne Health provides innovative health care and social services to the diverse urban population of southeast Toronto.&nbsp; While our doors are open to everyone, we focus on people experiencing homelessness or who are under-housed; 2SLGBTQ+, and newcomers to Canada.&nbsp; We are funded by the Ministry of Health, Ontario Health, Ministry of Community, Children and Social Services, the City of Toronto and many generous donors and foundations.Scope of the MandateThe Communications Officer reports to the Manager, Fund Development, handling day-to-day internal and external communications. They ensure all stakeholders receive accurate, timely information and support. They develop and execute copy for all communications channels including publications, websites, social media, ads and media releases. They support fundraising initiatives and enhance the organization’s profile in collaboration with the Fund Development team. The Communication Officer proactively responds to issues and events that impact Sherbourne Health, or its priority populations, in a timely manner.Working at Sherbourne HealthAt Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.we believe in work-life balance and offer:<ul><li>A competitive salary. </li><li>Membership in Healthcare of Ontario Pension Plan (HOOPP).</li><li>Four weeks of vacation per year (to start).</li><li>Four personal days per year.</li><li>An extended healthcare and dental package.</li><li>Long-term disability insurance. </li><li>Life insurance. </li><li>An employee assistance plan.</li><li>A generous professional development plan: up to $1,300 to be used towards learning activities.</li><li>Up to six fully paid professional development days per year – related to organizational objectives.</li></ul>Responsibilities and Tasks:Day-to-day responsibilities include:<ul><li>Strategic Communications and Content Development<ul><li>Partners with stakeholders to develop communications strategies and initiatives aligned with organizational priorities, including client engagement and health promotion.</li><li>Designs and creates public-facing marketing and informational resources, including organizational and sub-program materials.</li><li>Assists community programs with promotional activities and outreach.</li><li>Plans and develops story ideas, writes copy and manages design for all publications, including newsletters and the annual report.</li><li>Writes, edits and creates presentations, meeting materials, program copy, messaging, signage and speaking notes.</li><li>Develops biographies, briefing notes and key messaging to advise the Senior Management Team.</li><li>Performs day-to-day communication administration tasks as required.</li></ul></li><li>Digital and Web Management<ul><li>Oversees social media accounts to support organizational goals and objectives.</li><li>Maintains Sherbourne's website, ensuring functionality and accessibility; coordinates with web developers for updates, structural changes and new features.</li><li>Updates website content as required, ensuring program and centre-wide information is current.</li><li>Identifies opportunities for digital growth and optimization.</li></ul></li><li>Media Relations and Public Outreach<ul><li>Develops position statements on organizational and broader health issues in a timely manner.</li><li>Handles media inquiries, pitches and monitoring; develops media releases and key messages, and prepares staff for media interviews.</li><li>Pitches content ideas and creates key messaging with internal teams.</li></ul></li><li>Team Collaboration and Support<ul><li>Supports internal communications, including change management, knowledge-sharing and intranet content.</li><li>Participates in operations and program meetings to align communications priorities.</li><li>Participates in Sherbourne staff meetings and events.</li><li>Champions Sherbourne Health's brand by adhering to brand guidelines and internal writing style guides.</li><li>Ensures all communications reflect anti-oppression and health equity principles and are accessible to diverse audiences, including those with language, literacy or disability-related needs.</li></ul></li></ul>To thrive in this role, you’ll neededucation/experience:<ul><li>University degree or college diploma in communications, public relations, journalism or a related field.</li><li>Minimum of five years' relevant experience.</li><li>Excellent written and oral communication skills, with the ability to engage and simplify complex ideas for various audiences.</li><li>Proven ability to develop high-quality communications materials (e.g., newsletters, media releases, presentations, etc.), ensuring content is accurate and timely.</li><li>Experience creating and executing effective communications plans and strategies, including pitching ideas and managing key messaging.</li><li>Strong creative skills in writing and visual content creation for various platforms (video, social media, websites, etc.).</li><li>Ability to handle sensitive and complex communications issues, maintaining confidentiality when required.</li><li>Proficiency in WordPress and experience managing web and digital media including content management systems and social media platforms (e.g., Facebook, Instagram, LinkedIn), email marketing (e.g., MailChimp) and design tools (e.g., Canva, Adobe Creative Cloud).</li><li>Proficiency in Microsoft Suite (Excel, Word, PowerPoint, SharePoint, Teams).</li><li>Experience working with web developers to make structural and technical changes to websites.</li><li>Proven ability to interact with media, proactively pitch stories and respond to media inquiries.</li><li>Knowledge of strategic communication processes and stakeholder engagement practices.</li></ul>skills and abilities:<ul><li>Strong interpersonal skills and the ability to build and maintain relationships with internal teams, stakeholders, and external partners.</li><li>Proven ability to prioritize and manage multiple projects within established deadlines.</li><li>Demonstrated problem-solving, decision-making and critical thinking skills.</li><li>Demonstrated initiative and the ability to function independently, as well as a team member, in a fast-paced, demanding environment.</li><li>Commitment to fostering a healthy, positive work environment in accordance with health and safety policy and legislation.</li><li>Ethical conduct and a commitment to understanding and appreciating the diversity of our patient/staff population and community.</li><li>Demonstrated commitment to anti-racism and anti-oppression principles.</li><li>Knowledge of health care privacy legislation and Ontario’s accessibility standards is an asset.</li><li>Ability to speak and write French is an asset.</li><li>Awareness of issues related to the populations we serve is an asset.</li></ul>conditions of employment:<ul><li>Employment is contingent upon the successful completion of a Police Records Check and Vulnerable Sector Check. </li><li>Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SH related policies, health and safety legislation and best practices. </li><li>Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation</li></ul>working conditions:<ul><li>The standard work week is 37.5 hours.&nbsp; Generally, they will work Monday to Friday, 9am to 5pm, however, work is occasionally required outside the normal daily routine.</li><li>The position requires diplomacy in dealing with internal and external clients, considerable multi-tasking, setting priorities as needed.</li><li>This role will interact regularly with other staff members including management to provide feedback and support.</li><li>The incumbent must be able to work effectively under pressure.&nbsp;</li></ul>To apply:&nbsp; Please forward a cover letter and resume (saved as one document), quoting Job ID #&nbsp;COMS – 25-0821, to&nbsp;<a href="mailto:myjob@sherbourne.on.ca" target="_blank">myjob@sherbourne.on.ca</a> by 5:00 pm on September 12, 2025.Sherbourne Health is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.&nbsp;We thank all applicants for their interest but only those selected for further consideration will be contacted.BOLD. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; KIND. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; REAL. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OPEN. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;WE CARE.

Sherbourne Health Centre

Communications Officer

As an award-winning leader in the developmental services sector, Bethesda is a community of support that inspires, encourages and empowers children, youth, and adults with special needs to live fulfilled lives. We value respect, diversity and inclusivity, collaboration and compassionate quality service.&nbsp;Bethesda is currently recruiting for a Full-Time Director of Adult Clinical Services to join our Senior Leadership Team.The Director of Adult Clinical Services will be responsible for the overall operation of all adult clinical related services.&nbsp; The Director will lead through a participative approach where possible and appropriate.&nbsp; The Director will employ a leadership methodology that is consistent with Bethesda’s Mission, Vision and Values.This position will be based at the Schmon Parkway location but travel will be required throughout Niagara, Hamilton, Brant, Haldimand and Norfolk.&nbsp;As the Director, Adult Clinical Services you will be expected to lead all operations to achieve established strategic priorities while maintaining or achieving established service targets.&nbsp; You will ensure all Adult Clinical operations achieve established financial targets while maintaining the focus of operations on the person receiving service.&nbsp; You will ensure that all operations provide quality, clinically sound, trauma informed services that ultimately improve the quality of life for people.&nbsp; You will inspire, hold accountable and guide all staff in a manner that is consistent with our Mission, Vision and Values.As a member of the Senior Leadership team, you will report directly to the Chief Executive Officer and be involved in key organizational decisions and expected to lead with an organizational lens.&nbsp; You will lead in a manner that ensures the organization continues to lead the Developmental Services sector while ensuring appropriate risk management processes are engaged as we continue to focus on the individuals receiving services.&nbsp; You will foster and build our culture.You possess a University Degree in a related field with preference being given to those with a relevant Master’s degree.&nbsp; You have previously led large staffing groups with a focus on strategic priorities in a senior leadership capacity.&nbsp; Previous experience within a similar role within the Developmental Services Sector is a definite benefit.Why Join Us?<ul><li>Bethesda offers staff competitive wages, career advancement, First Aid and Safety Care training as well as the option of joining our HOOPP Pension Plan (<a href="https://hoopp.com/" target="_blank">https://hoopp.com/</a>) and benefits.&nbsp;</li><li>We foster an award winning culture that encourages continuous professional development and growth through tuition reimbursement on approved continuing education and reimbursement opportunities on position specific memberships and licenses.</li><li>We offer company perks such as retail and gym membership discounts, an Employee Assistance Program and a Bethesda Rewards Program</li></ul>

Bethesda

Director, Adult Clinical Services

The Bilingual Coordinator, E-learning Instructional Designer is responsible for designing and developing e-learning courses in both English and French to enhance the knowledge and expertise of the immigrant and refugee-serving sector. The Coordinator must demonstrate a strong commitment to equity, access to services, anti-racism, anti-oppression, gender justice, and anti-poverty, with an understanding of how these issues impact immigrants and refugees.

Ontario Council of Agencies Serving Immigrants

Bilingual Coordinator-E-Learning Instructional Designer (Full-time)

Cette affectation est située dans&nbsp;:&nbsp;Yaoundé, Centre Region, CamerounDate de début :&nbsp;Décembre 2025Durée de l’affectation :&nbsp;6 mois avec possibilité d'extensionExigences linguistiques :&nbsp;Français et Anglais&nbsp;<a href="https://cusointl.org/Exigences-linguistiques" target="_blank">Niveau 5 - Pleine maîtrise</a>L'éligibilité : Ouvert aux citoyens canadiens et aux résidents permanents du Canada uniquement.Le/la cooperant(e)-volontaire devra mener les activités suivantes :<ul><li>Appui aux activités de sensibilisation sur les questions du genre</li><li>Appui à l’élaboration des politiques et pratiques en faveur de l’égalité des genres</li></ul>Expérience / Compétences professionnelles essentiels :Pour ce poste, au moins 3 années d’expérience de travail pertinentes sont indispensables dans les fonctions suivantes :<ul><li>Sociologue ou travailleur social,</li><li>Conseiller(ère) en genre</li><li>Juriste</li></ul>Compétences académiques essentielles :Diplôme universitaire dans l’une des disciplines suivantes :<ul><li>Sociologie</li><li>Études de genre</li><li>Développement international</li><li>Droit</li></ul><h3>À propos de nous, du projet et du partenaire</h3>Cuso InternationalCuso International est un organisme de coopération volontaire et de développement international dont la mission est d’offrir de nouvelles perspectives socioéconomiques aux groupes marginalisés. Avec nos partenaires, nous misons sur la promotion de l’égalité homme-femme et l’inclusion sociale, l’amélioration de la résilience économique et l’action climatique. Nous sommes convaincus que le partage de savoirs et de savoir-faire est la meilleure façon d’améliorer durablement les conditions de vie des gens. Fondé en 1961, Cuso International est présent en Afrique, en Amérique latine, dans les Caraïbes et au Canada. Nous recherchons des personnes qui partagent nos valeurs et s'engagent à soutenir les groupes marginalisés, y compris les communautés LGBTQIA+.Projet - SHARE (partage du savoir-faire canadien pour le développement inclusif et l’égalité des genres)Cuso International will deliver the Sharing Canadian Expertise for Inclusive Development and Gender Equality (SHARE) project, with a contribution from Global Affairs Canada (GAC) over seven years (2020-2027). SHARE aims to improve the economic and/or social well-being of the poorest, most marginalized and vulnerable people, particularly women and girls, in developing countries, to contribute to the Sustainable Development Goals. In addition to increasing the engagement of Canadians in international development and key global issues, this project will aim to increase the performance of country partners to deliver more inclusive, innovative and environmentally sustainable development initiatives that advance gender equality, in support of the action areas of Canada’s Feminist International Assistance Policy.Partenaire - Ministère de la Promotion de la Femme et de la FamilleLe Ministre de la Promotion de la Femme et de la Famille (MINPROFF) est responsable de l'élaboration et de la mise en œuvre des mesures gouvernementales relatives à la promotion et au respect des droits de la femme et à la protection de la famille.A ce titre, il est chargé :- De veiller à l’élimination de toute discrimination à l'égard de la femme ;- De veiller à l’accroissement des garanties d’égalité à l'égard de la femme dans tous les domaines d’activités ;- D'étudier et de soumettre au Gouvernement les conditions facilitant l'emploi de la femme dans tous les secteurs d'activités;- D’étudier et de proposer les stratégies et mesures visant à renforcer la promotion et la protection de la famille ;- D’étudier et de proposer les mesures visant à la promotion et à la protection des droits de l’enfant.II assure la liaison entre le Gouvernement et le Fonds de Développement des Nations Unies pour la Femme (UNIFEM), en liaison avec le Ministère des Relations Extérieures ainsi qu'avec toutes les organisations politiques nationales et internationales de promotion de la femme.II exerce la tutelle sur les structures de formation féminine, à l’exclusion des établissements relevant des Ministères charges des questions l’enseignement.<h2>Avantages</h2><h3>Modalités et conditions</h3>Les conditions de Cuso International vous permettent de mener un style de vie modeste et sain, similaire au niveau de vie local. Le soutient de Cuso International aide à couvrir les frais de subsistance de base d'un coopérant-volontaire mais n'est pas destiné à couvrir les dépenses à domicile (ex. : hypothèque, prêts étudiants, frais scolaires, etc.) ni les articles de luxe dont l’importation de biens provenant d’ailleurs, les voyages personnels internationaux, etc.Paquet de soutien<ul><li>Allocation de subsistance mensuelle modeste</li><li>Logement pendant l’affectation</li><li>Assurance médicale (y compris le coût des vaccins nécessaires et des médicaments antipaludéens)</li><li>Billets d'avion aller-retour et frais de visa / permis de travail</li><li>Formation avant le placement, orientation dans le pays et retour sur la journée de réintégration</li><li>Un soutien pendant pendant votre affectation par l'intermédiaire du bureau des programmes nationaux de Cuso International et des partenaires locaux tout au long de votre affectation</li><li>Accès au programme d'aide aux employés pendant la période de l'affectation et à son retour</li><li>Soutien pour atteindre vos objectifs de collecte de fonds</li><li>Prime : Les coopérants-volontaires qui prolongent pour une durée de 6 mois après avoir complété 12 mois de service auront droit à un billet aller-retour supplémentaire ou à une remise en argent.</li></ul>Conditions de sélectionVeuillez noter que si vous êtes présélectionné(e) pour l'affectation, vous devrez :<ul><li>Confirmer les détails de votre passeport ou de votre statut de résident permanent à des fins de voyage</li><li>Fournir 2 références professionnelles et 1 référence personnelle</li><li>Effectuer une évaluation linguistique lors de l'entretien téléphonique préliminaire dans la langue requise pour votre affectation</li><li>Obtenir un certificat de police satisfaisant</li><li>Passer un examen médical complet et obtenir le feu vert avant votre départ</li><li>En raison de la situation du COVID-19, être doublement vacciné conformément aux&nbsp;<a href="https://covid19.trackvaccines.org/agency/who/" target="_blank">vaccins approuvés par l'Organisation mondiale de la santé</a></li></ul>Formation avant le placement -&nbsp;Programme "Compétences et connaissances pour travailler dans le développement" (SKWID)Nous nous engageons à vous aider à préparer au mieux votre affectation. Un conseiller(ère) en mobilisation des coopérants-volontaires vous soutiendra tout au long du processus et vous participerez à une formation préalable au placement dans le cadre de votre préparation. Vous aurez également accès à des documents d'information autonomes, à des formations en ligne et à des ressources externes par l'intermédiaire du portail des coopérants-volontaires. Cette formation est conçue pour maximiser votre compréhension de votre affectation et de votre culture, vous aider à identifier et à planifier votre apprentissage, et vous aider à rester en sécurité et en bonne santé pendant votre affectation.La protection contre l'exploitation et l'abus sexuelsCuso International travaille avec les populations pauvres, vulnérables et marginalisées, principalement avec les femmes et les filles, afin d’éliminer la pauvreté et les inégalités. Nous comprenons la nécessité de respecter et de renforcer les standards les plus élevées en matière de conduite éthique et professionnelle.Chez Cuso International, nous croyons que toute personne, sans distinction de la race, l’origine, le lieu de naissance, la couleur de la peau, l’origine ethnique, la nationalité, les convictions religieuses, le sexe, l’âge, le casier judiciaire, l’état matrimonial, la situation familiale, l’orientation sexuelle, l'expression et l'identité de genre ainsi que le handicap, a le droit de vivre sans harcèlement, exploitation sexuelle et abus.Cuso International considère que toutes les formes d’harcèlement, d’exploitation et de violence sexuelles sont incompatibles avec la croyance fondamentale en la dignité humaine de toutes les personnes, avec les accords et normes nationaux et internationaux, ainsi qu’avec ses valeurs fondamentales.Les coopérants-volontaires de Cuso International doivent s'engager à respecter les politiques et le&nbsp;<a href="https://cusointernational.org/fr/code-de-conduite-sur-la-prevention-et-les-mesures-contre-la-violence-sexuelle/" target="_blank">code de conduite</a>&nbsp;relatifs à la protection des enfants, à la prévention de la violence sur le lieu de travail, à la prévention du harcèlement et de la discrimination sur le lieu de travail et à la prévention de l'exploitation et des abus sexuels.Résidence et citoyennetéPendant les phases de candidature et de d’affectation, la plupart des candidats de Cuso International sont basés au Canada, bien que nous recevions également des candidatures de l'étranger. Quel que soit votre lieu de résidence, il est essentiel de maintenir une communication facile et rapide entre la date de votre candidature et celle de votre départ. Il se peut que nous vous demandions votre passeport, que nous ayons besoin de connaître votre lieu de résidence actuel et que nous soyons informés de vos projets de voyage.Le fait de quitter votre pays de résidence peut avoir une incidence sur votre statut de citoyen. Si vous quittez votre lieu de résidence pour effectuer une affectation, il vous incombe de vous renseigner sur les implications auprès des autorités locales chargées de l'immigration. En posant votre candidature, vous acceptez l'entière responsabilité de toute conséquence concernant votre citoyenneté, votre résidence ou votre statut d'immigrant. Les résidents permanents canadiens doivent prendre des dispositions avec les autorités d'immigration avant de voyager afin d'éviter tout risque pour leur statut de résident.

Cuso International

Conseiller(ère) en GESI

Position:Supporter Care Representative (Bilingual EN/FR)Reports to:Supporter Care SupervisorPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeSupporter Care Representatives are Subject-Matter-Experts in the various giving-opportunities available to our supporters, and importantly, in the handling of all donor queries and account maintenance requests. As such, their primary role is to deepen relationships with our existing donors, and to foster strong connections with new supporters. They are excellent at offering saving cancelation opportunities, upsell, cross selling and further engagement through telemarketing campaigns. With each point of contact, whether by phone, email, chat, social media, or letter, they are committed to providing our supporters with outstanding, positive experiences, an abiding sense of our mission’s work, and the affirmation of their personal support, as highly valued partners with World Vision Canada. The Supporter Care Representative is resourceful, being able to troubleshoot online issues our donors may encounter and is adept at helping supporters navigate World Vision’s website and My World Vision accounts, as well as other related applications. Always the professional communicator, the Supporter Care Representative thrives on having challenging, yet rewardingconversations with our supporters, some of whom may have complicated questions or escalated concerns. Language Requirements: For bilingual representative roles, this is a fully bilingual position in English and French. There is no predetermined or guaranteed proportion of time allocated to working in English, French, or any additional language. Language use will be driven by business needs, and the successful candidate must demonstrate fluency and flexibility in all required languages, as assignments and priorities may shift accordingly.Responsibilities<ul><li>Strengthens and affirms new supporters’ partnerships, AND carefully stewards existing supporters’ relationships through meaningful, efficient and satisfying conversations. This satisfaction is ensured by:<ul><li>edication to first-call-resolution through the careful, accurate and effective handling of all donor concerns, requests, accounts and transactions, thereby earning our supporters’ trust. </li><li>Conveying empathetic responses to supporters dealing with challenges of any kind, </li><li>Inspiring deepened levels of supporter engagement through the promotion of exciting monthly opportunities, as is suitable for each individual supporter.</li></ul></li></ul> <ul><li>Personally, commits to the highest degree of professionalism as a representative of World Vision Canada, across all communication channels, resulting in a body of work that is motivating to others, challenges their own status-quo, and is overall, consistent, accurate and trustworthy.&nbsp; This includes work conducted by phone, email, letters, web chats or social media.</li><li>As a World Vision Representative, we partner with our supporters for when they are in need of prayer support. This may require the opportunity to pass along their prayer request as well as praying in the moment with the donor to support them in their situation and time of need.&nbsp;&nbsp; </li><li>This role requires strong telemarketing skills, including clear communication, active listening, and the ability to build rapport quickly over the phone. The position involves making outbound calls to our current contributors to share updates, express appreciation, and invite continued or increased support. &nbsp;Confidence, professionalism, and a warm, engaging phone presence are essential.&nbsp;</li></ul>Retention <ul><li>Focuses on applying consistent and intentional effort to reduce sponsorship cancellation rates month over month, when personally connecting with sponsors by phone, chat or email and employs a variety of retention techniques best suited to donor situation, for example:</li><li>Continuation of sponsorship at a later date by offering a pause or reducing the rate for a time period.</li><li>Retention of at least one of multi-sponsorships, or the</li><li>Step-down to another monthly donation plan such as Village2Village or Raw Hope or any other offer we have. </li><li>Conducts crucial conversations with sponsors and donors, to resolve escalated issues to their satisfaction, such that our supporters willingly choose to remain in partnership with World Vision and its programs, for example:</li><li>Achieves first and best possible call resolution to secure supporter satisfaction, increased faith in our organization, and our donors’ long-term partnership with World Vision Canada.</li><li>Telemarketing campaigns – Reach out to current supporters to offer further engagement and participation with World Vision. </li></ul>Business Effectiveness and Efficiency<ul><li>Exercises generous hospitality when interacting with colleagues providing SME and sharing best practices</li><li>Diligently adheres to scheduled shift times and break times, to ensure the contact center continues to run smoothly without interruption.</li><li>Proficient and daily use of technology including customer relationship management tools such as CRM, the telephony platform: Talk desk, Horizon, Microsoft Office and My World Vision.</li><li>Meets or exceeds the established performance goals as noted in Performance Metrics. </li></ul>Team Productivity &amp; Performance<ul><li>Maximizes personal effort required to help the Contact Center achieve its SLA daily, by efficiently handling assigned work, to meet or exceed the expected hourly rate of achievement, as outlined in in the Performance Metrics.</li><li>Inspires increased donor engagement on all appropriate interactions, through the promotion of our monthly Extra Blessing upselling offers and selected WVC products.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li></ul>Qualifications<ul><li>College Diploma or 3 years relevant, Customer Service experience preferred</li><li>Exceptional written and oral communication</li><li>Demonstrated exceptional performance and experience in inbound/outbound interactions – telephone, email, letters, social media and chats.</li><li>Proficient in website navigation and troubleshooting with donors over the phone, email, web chat and social media.</li><li>Discerning in understanding and distinguishing between the different written tones of emails, letters, web chats and social media.</li><li>Thrives well under pressure.</li><li>Demonstrates a personal commitment to the work of World vision Canada.</li><li>Readily provides prayer support, when appropriate.</li><li>Personable, flexible, approachable and coachable.</li><li>Emotionally mature in taking full ownership of individual performance and professional behavior, being keenly self-aware.</li><li>Exemplifies Christ-centered behavior towards others and inspires such character in others.</li><li>Collaborative, thoughtful, ever-learning, and contributes to a spirit of innovation and creativity.</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li></ul><ul><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li></ul><ul><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards. </li><li>We are Canada’s largest development, relief, and advocacy non-profit organization. </li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJobFamilyDonor/Supporter ServicesJobFunctionIndividual ContributorPayTypeSalaryEmploymentIndicatorFully Remote

Supporter Care Representative (Bilingual EN/FR)

Job Title&nbsp;Bilingual Counsellor - Part-Time - &nbsp;Outside QC/ONTShift IDRND-0209-PTB205 Location&nbsp;Remote - Outside QC/ONTStart Date Shift Description17.25 average weekly paid hours.Shift RotationSunMonTueWedThuFriSatWeek 17:00am&nbsp; to&nbsp; 1:00pm EST7:00am&nbsp; to&nbsp; 1:00pm EST 7:00am&nbsp; to&nbsp; 1:00pm EST Week 27:00am&nbsp; to&nbsp; 1:00pm EST 7:00am&nbsp; to&nbsp; 1:00pm EST 7:00am&nbsp; to&nbsp; 1:00pm EST Salary:$31,36/hourJob Type:Part-Time PermanentJob Posting Close DateSeptember 3 2025 Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada.&nbsp; &nbsp;We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives.&nbsp;Unlock your potential. Carve out a career as unique as yourself. Grow with us.&nbsp;Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional crisis support, counselling&nbsp;and information services for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.&nbsp; Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.&nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp;  &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:  &nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud Campaign Cabinet</a> –&nbsp;a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada&nbsp;  &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>, a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. &nbsp;Job description and responsibilities:&nbsp;As a KHP counsellor, you will&nbsp;provide&nbsp;single session solution focused&nbsp;support to young people via&nbsp;anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.&nbsp;What&nbsp;You’ll&nbsp;Bring:&nbsp;<ul type="disc"><li>Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.&nbsp;</li><li>Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc. &nbsp;</li><li>Ability to work independently and have sound judgement on situations that require escalation to management.&nbsp;</li><li>A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger.&nbsp;</li><li>Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs.&nbsp;</li><li>The ability to communicate with empathy, curiosity and professionalism.&nbsp;</li><li>The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model.&nbsp;</li><li>Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities.&nbsp;</li><li>Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy).&nbsp;</li><li>Ability to work in a high energy and dynamic environment.&nbsp;</li></ul> &nbsp;What&nbsp;You’ll&nbsp;Need:&nbsp;<ul type="disc"><li>Bachelor or Master's degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling.&nbsp;</li><li>A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered);&nbsp;</li><li>Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions);&nbsp;</li><li>Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required);&nbsp;</li><li>Sound typing and written communication to counsel on our Live Chat service;&nbsp;</li><li>Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace&nbsp;</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for. Please note our training dates below for the new year - 2025. Training is mandatory:New Hire Training Dates - 2025 English Training:&nbsp;August &nbsp;11 to August &nbsp;14 from 10:00am to 6:00pm EST andAugust 18 &nbsp;to August 21 from 12:00pm to 8:00pm ESTFrench Training:&nbsp;August 25 to August 28 from 10:00am to 6:00pm EST andSeptember 2 to September 6 &nbsp;from 12:00pm to 8:00pm ESTEnglish Training:&nbsp;October 6 to October 9 &nbsp;from 10:00am to 6:00pm EST andOctober 13 &nbsp;to October 16 from 12:00pm to 8:00pm ESTFrench Training:&nbsp;November 3 to November 6 &nbsp;from 10:00am to 6:00pm EST andNovember 10 to November 13 &nbsp;from 12:00pm to 8:00pm ESTEnglish Training: November 17 to November 20 &nbsp;from 10:00am to 6:00pm EST andNovember 24 to November 27 from 12:00pm to 8:00pm EST &nbsp;Applications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Kids Help Phone

Bilingual Counsellor - Remote - Part-Time -  Outside QC/ONT

Canadian Foodgrains Bank is a partnership of 15 Canadian churches and church-based agencies working together to respond to global hunger. We are recruiting for an experienced Senior Public Engagement Officer (Church Engagement)&nbsp;to join our Resources and Public Engagement Team.&nbsp;This position will lead initiatives that engage Canadians, especially church communities, in learning, praying, advocating, and giving toward food justice and global food security. They will design and deliver experiential learning programs, host international visitors, and coordinate learning tours that deepen understanding and inspire action.The ideal candidate brings a strong foundation in adult education, international development, or a related field, along with practical experience in designing experiential learning and leading collaborative public engagement initiatives. They also have strong communication and facilitation skills, paired with creative use of digital tools that enable meaningful engagement that inspires action and reflection within church communities. A solid understanding of food security and humanitarian issues, familiarity with the Canadian church sector, and readiness to travel domestically and internationally (10–20%) are essential. Staff in this position must identify with and support our Christian mission and identity.This position is full-time permanent and is ideally based in Winnipeg, Manitoba, with a&nbsp;hybrid work option&nbsp;available. Candidates from other locations across Canada will be considered.&nbsp;A detailed job description and application information are available on our website at&nbsp;<a href="http://www.foodgrainsbank.ca" target="_blank">www.foodgrainsbank.ca</a>.The successful candidate will be asked to consent to a criminal record check.At the Foodgrains Bank we believe that a diverse, equitable and inclusive workplace makes us a more relevant and effective organization and reflects our belief that all people are created equal and have a role to play in the mission of ending global hunger. We welcome applications from people from all backgrounds, ethnicities, and identities.&nbsp;&nbsp;Applicants must be eligible for employment in Canada at the time of application.

Canadian Foodgrains Bank Association Inc.

Senior Public Engagement Officer

Join our vibrant community at VegTO Fest and be part of something meaningful! As a volunteer, you'll help bring people together through delicious plant-based food, shared values, and a passion for sustainability. It’s a chance to connect, contribute, and celebrate the power of community!VegTO Fest takes place September 20th-21st at Nathan Philips Square. We need volunteers to help us setup, facilitate, and clear the event over a three day period (Sept 19th- 21st).If you're interested, please fill out the form below, and our team will reach out to you!<a href="https://docs.google.com/forms/d/e/1FAIpQLScp6BRYBLZyyz0uFlxXmG3uP4IGLIsaRMlXAjqZhuaIiTUoiA/viewform?usp=header" target="_blank">https://docs.google.com/forms/d/e/1FAIpQLScp6BRYBLZyyz0uFlxXmG3uP4IGLIs…</a>

VegTO

VegTO Fest Volunteer

905-951-2978 ext 306 

AT HAMILTON TIGER-CATS GAME!

Q U A L I F I C A T I O N S

S T E P B Y S T E P

1 2 3

GREET GUESTS &amp; SHARE
SMILEZONES MISSION 

ISSUE THE TICKET 
TO GUEST 

VOLUNTEER WITH SMILEZONE 

EDUCATE FANS ON SMILEZONE FOUNDATION’S MISSION
SELL 50/50 TICKETS (COLLECT FUNDS, DISTRIBUTE TICKETS)
OPERATE ELECTRONIC 50/50 TECHNOLOGY
STRONG COMMUNICATION SKILLS AND COMFORT WITH LARGE CROWDS
BASIC MATH SKILLS REQUIRED
MUST BE 18+ YEARS OLD
TRANSPORTATION TO 64 MELROSE AVE N, HAMILTON, ON L8L 0C3 REQUIRED
PROVIDE VALID ID (DRIVER’S LICENSE, HEALTH CARD, OR PASSPORT)
SHIFT FROM 4:30 PM TO 9:30 PM (SUBJECT TO CHANGE)
NO FREE PARKING ON-SITE

TAKE PAYMENT ON 
50/50 TECHNOLOGY 

Smilezone Foundation is looking for friendly volunteers to sell 50/50 tickets at the Hamilton Tiger-Cats
home game vs. the Edmonton Elks on Friday, September 20th at 7:00 PM!

 By volunteering, you’ll help raise funds to transform hospital and healthcare spaces into fun, comforting
environments for children and families. All proceeds from the 50/50 will support upcoming Smilezone
projects. Be part of the game-day excitement while making a difference!

WANT TO VOLUNTEER? CONTACT LISA LE 

<a href="mailto:Lle@smilezone.com" target="_blank">Lle@smilezone.com</a>

Smilezone Foundation 

50/50 Raffle Seller 

<h2>AI Knowledge Assistant Project &nbsp;Placement</h2><ul><li>Application Deadline: Tuesday, September 2nd, 2025, at 4:00 PM ET (Applications will be reviewed on a rolling basis until the position is filled—apply early!)</li><li>Contract Dates: Monday, September 8, 2025 – Friday, December 19, 2025 (approx. 15 weeks)</li><li>Hours: Flexible schedule, minimum 1 day per week (150-hour commitment)</li><li>Location: Hybrid (remote considered)</li><li>Compensation: Placement honorarium or course credit (if through academic program)</li></ul><h2>Who is STEPS Public Art?</h2>STEPS Public Art is an award-winning Canadian charity and social enterprise. We transform public spaces through public art plans, installations, and engagement strategies in collaboration with diverse artists, partners, and communities. We envision a world where art fosters inclusive, connected, and welcoming public spaces.Our main office is based in the Ancestral Wendat territory and the shared territory of the Anishinaabeg and the Haudenosaunee, covered by The Dish With One Spoon treaty, and later, Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands. STEPS is committed to cultivating safe spaces for Indigenous voices to be heard.<h2>The Opportunity</h2>This fall, STEPS will develop and launch a&nbsp;Gemini-powered AI Knowledge Assistant integrated with Google Workspace. This internal chatbot will help staff quickly:<ul><li>Access operational and HR policies</li><li>Draft proposals, workplans, and calls for artists</li><li>Reference Canadian charity and nonprofit compliance rules</li><li>Pull deadlines, metrics, and reporting from Google Drive, Calendar, and Sheets</li></ul>We are seeking a&nbsp;Fall 2025 Placement Student to support the build and rollout of this transformative tool. The role will provide overall project support to the&nbsp;Executive Director (project lead) and work closely with the&nbsp;Operations Manager and Program Director.<h2>Key Responsibilities</h2>Drive Content Organization<ul><li>Organize and maintain a structured Google Drive knowledge base of policies, procedures, templates, and sector best practices</li><li>Apply consistent file naming conventions and metadata for search optimization</li><li>Create brief “index” documents summarizing the content of each folder</li></ul>Document Preparation<ul><li>Collect and upload key internal documents from staff</li><li>Source and store external compliance resources (CRA, ESA, OHSA, AODA, Imagine Canada, etc.)</li></ul>Prompt Library Development<ul><li>Adapt and refine a ready-made prompt library for STEPS’ specific needs</li><li>Test prompts in Gemini to ensure accurate document retrieval and drafting</li></ul>Testing &amp; Feedback Coordination<ul><li>Facilitate a beta testing period with staff</li><li>Compile feedback on accuracy, usability, and content gaps</li><li>Recommend adjustments to document structure, prompts, or workflows</li></ul>Project Documentation<ul><li>Maintain a change log of document updates and chatbot improvements</li><li>Support creation of a&nbsp;staff usage guide for the chatbot</li></ul><h2>Skills &amp; Qualifications</h2>Required:<ul><li>Strong organizational skills and attention to detail</li><li>Comfort working in&nbsp;Google Workspace (Drive, Docs, Sheets, Calendar)</li><li>Ability to learn and adapt to new digital tools quickly</li><li>Clear written communication skills</li><li>Self-motivated and able to manage tasks independently</li></ul>Assets (nice to have):<ul><li>Experience with&nbsp;AI tools (Gemini, ChatGPT, or similar)</li><li>Familiarity with nonprofit/charity operations and/or the Canadian arts sector</li><li>Understanding of information architecture or knowledge management</li><li>Interest in&nbsp;public art, community engagement, or arts administration</li></ul><h2>Placement Benefits</h2><ul><li>Hands-on experience implementing an&nbsp;AI knowledge management tool in a national arts nonprofit</li><li>Exposure to&nbsp;operational, HR, and project management systems in the creative sector</li><li>Mentorship from senior staff in&nbsp;digital tools, workflow design, and nonprofit operations</li><li>Opportunity to contribute to a&nbsp;transformative organizational initiative that will support STEPS for years to come &nbsp;</li></ul><h2>Application Process</h2>Interested candidates are invited to apply via the&nbsp;<a href="https://stepspublicart.org/placements/" target="_blank">STEPS Placement Page Portal</a> by&nbsp;Thursday, September 4, 2025, at 4:00 PM ET with the subject line:Please emphasize your relevant experience as they pertain to this specific role when answering the application portal questions, as well as provide information on your academic program and placement course requirements (if applicable)Due to high application volumes, only shortlisted candidates will be contacted for an interview via video conferencing.<h2>STEPS is Committed to Diversity and Inclusion</h2>We welcome applications from all qualified individuals legally able to work in Canada, representing diverse backgrounds, identities, and perspectives. We especially encourage applicants from equity-deserving communities, including those who identify as&nbsp;Indigenous, Black, people of colour, newcomers, disabled, and/or LGBTQQIP2SAA+.

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