Online Workshop Moderator

About Look Good Feel Better

Look Good Feel Better has been in Canada for more than 30 years with the mission of ensuring people facing all cancers are empowered through knowledge, support and confidence. We do this by helping individuals manage the appearance-related effects of cancer and its treatment so they can feel more like themselves again. Our Canadian programming, in over 80 hospitals and cancer centres and virtually, provides tools and techniques on skin care, loss of brows and lashes, navigating hair alternatives, cosmetic hygiene and overall wellness. More than that, LGFB provides a safe place for connectivity and community for those facing similar challenges. With the help of over 800 volunteers and its partners delivering compassionate care and expertise, we are advocates for self-care, optimizing mental health and well-being, and empowering the community.

About the Role

LGFB is seeking a volunteer Evening Online Workshop Moderator to help create a welcoming and supportive environment during online workshops.

The Moderator works closely with the Workshop Leader as part of a supportive team (with technical support available) to help ensure that each session runs smoothly. While the Leader delivers the workshop content, the Moderator focuses on supporting participants and facilitating engagement.

The Moderator welcomes participants, helps with camera and microphone use and supports group interaction throughout the session. By encouraging questions and conversation, while always respecting each participant’s choice in how they engage, the Moderator helps foster the warm, respectful, and supportive atmosphere LGFB is known for.

The goal is to help create a space where participants feel comfortable, supported, and encouraged to take part in the workshop in the way that feels right for them.

Who You Are

• Available on a Tuesday, Wednesday or Thursday evening for a 4pm PT/ 5pm MT/ 6pm CT / 7 pm ET / 8pm AT or 5pm PT/ 6pm MT/ 7pm CT / 8 pm ET 1-hr workshop
• Comfortable speaking in front of a camera and interacting with participants in a live online setting
• Able to help guide group interaction and support discussions with approximately 5–15 participants
• Familiar with Zoom Meetings or comfortable learning the platform
• Strong multitasker to manage chat, participation, and basic Zoom support simultaneously
• Able to work remotely and independently during workshops
• Warm, empathetic, self-aware, and attentive to group dynamics
• Effective communicator who collaborates well with the Workshop Leader and support team
• Interested in helping create supportive community spaces for people participating in online workshops
• Reliable and able to commit to to supporting 12 workshops per year on a regular monthly schedule, with the possibility of providing backup support to other teams if able
• Have access to a computer, webcam, stable internet connection, and a quiet space during workshops

Our Approach

• Non-medical and product-neutral
• Focused on comfort, respect, practical self-care and personal choice
• Participant-led — individuals choose how they engage
• Supportive and inclusive of diverse experiences

What You’ll Do

• Help create a warm, welcoming atmosphere where participants feel comfortable joining and engaging
• Welcome participants as they arrive and support participants in turning on their microphone and camera. Identify technical issues and escalate to technical support standing by
• Provide brief guidance on how to use Zoom features such as mute, chat, and camera when needed
• Introduce the Workshop Leader and help set a positive tone for the session
• Encourage respectful interaction and conversation among participants
• Monitor the chat and help bring participant questions forward to the Leader
• Support participants to minimize background noise or manage disruptions
• Help the workshop run smoothly and stay on schedule
• Use the online portal to access the registration list and capture workshop attendance
• Promote participant surveys and other LGFB workshops or resources
• Connect with the Leader after the session and share any observations or feedback that may help improve future workshops
• Submit a summary report in the online portal the session