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Competition # 2025-549-CCSupervisor, Living Standards Response Team (2025-549-CC)Employment Type: Permanent Full Time, Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm)Work Setting: Onsite – Limited opportunities to work remotely/HybridSalary: $65,000 - $70,000Application Deadline: January 14th, 2026, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp;communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Supportive Housing – Living Standards Response Team, Community CareOur Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction supports, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client&nbsp;self-determination.The Supervisor, Living Standards Response Team, reports to the Manager, Community Supports Outreach and is accountable for leading and overseeing the day-to-day operations of the Team, including case management and living standards interventions for tenants. The Supervisor ensures the delivery of integrated, tenant-centered, harm reduction and trauma informed services through direct supervision, team coordination, and program development. They will work alongside the Team to provide supervision, coordination as well as direct, practical assistance to tenants to enhance their quality of life and housing stability. This includes performing extreme cleaning, decluttering and removal of debris, organizing living spaces, and preparing units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role is mobile and will work across different locations in owned, leased and private properties.This philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.What You Will Do<ul><li>Support with implementing the operational responsibilities of the supports and services and initiatives associated with the Living Standards Response Team</li><li>Provide daily oversight of program staff and supports with training and orientation of staff; participates in regular supervisory sessions with staff</li><li>Supervise the Living Standards Workers and Case Managers in the delivery of case management, extreme cleaning, organizing, decluttering, and pest control interventions.</li><li>Empower staff to provide practical, hands-on service and tenant coaching, upholding harm reduction, trauma-informed, anti-oppressive, and anti-racist frameworks.</li><li>Lead team meetings, coordinate schedules, and provide oversight for in-unit interventions, crisis responses, and safety reviews.</li><li>Supports the Manager with the planning and implementation of staff development and organizational policies, procedures and protocols.</li><li>Monitor and evaluate team performance; ensure consistent standards for documentation, reporting, and communication with management.</li><li>Guide the development and review of tenant care and safety plans, responding to emergent issues and facilitating appropriate support and referrals.</li><li>Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders </li><li>Foster collaboration with external partners, and service providers to optimize intervention outcomes and resource access.</li><li>Represent the team in organizational and external meetings; deliver presentations, participate in best practice networks, and advocate for resident needs.</li><li>Maintain program records, collect data, and prepare statistical and narrative reports on impact and service delivery.</li><li>Address conflicts and crisis situations with tenants and staff, providing mentorship, de-escalation, and support.</li><li>Ensure ongoing professional development for self and team members; organize training sessions and promote knowledge sharing.</li><li>Participate in hiring, orientation, and performance review activities.</li><li>Adapt team support to challenging, mobile environments where clients may display responsive or high-risk behaviors.</li><li>Other duties as assigned by the Manager, Community Supports Outreach</li></ul>What You Bring to the Team<ul><li>Post-secondary degree in Social Work, Psychology, or related field; with additional supervisory or leadership experience in housing, supportive or community mental health services.</li><li>Minimum 3 years' experience: implementing programs, working with homeless/vulnerably housed individuals, supervising staff (preferably in a unionized environment), knowledge of tenancy legislation and property management.</li><li>Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.</li><li>Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.</li><li>Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.</li><li>Demonstrated leadership, ability to create and sustain teamwork, and manage staff performance.</li><li>Proven skills in strategic planning, community engagement, and service evaluation.</li></ul>What Will Set You Apart<ul><li>Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.</li><li>Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.</li><li>Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.</li><li>Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.</li><li>Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.</li><li>Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.</li><li>Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.</li><li>Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.</li><li>Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).</li><li>Commitment to ongoing learning and professional development as directed by the organization.</li></ul>Go to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Supervisor, Living Standards Response Team (2025-549-CC)

Competition # 2025-548-CCCase Manager, Living Standards Response Team (2025-548-CC)Employment Type: Permanent Full Time, Bargaining Unit (2 Vacancies)Work Hours: 35 hours/week (M-F 9am-5pm &amp; 1 late-day per week:11am-7pm)Work Setting: Onsite – Limited opportunities to work remotely/HybridSalary: &nbsp;External Rate: G7 - $54,097.76 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Internal Rate: G8 - $55,201.79Application Deadline: January 14th, 2026, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp;communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Supportive Housing – Living Standards Response Team, Community CareOur Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client&nbsp;self-determination.The Case Manager reports to the Supervisor, Living Standards Response Team and works in collaboration with the Team to minimize and eliminate pest infestations and hoarding behaviours by working alongside tenants to provide case management and practical assistance to tenants to enhance their quality of life and housing stability. This includes working alongside the Team to perform extreme cleaning, declutter and removal of debris, organize living spaces, and to prepare units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role upholds best practices in trauma-informed care, supports organizational goals, and advances resident well-being, safety, and tenancy stabilization across multiple housing environments. The role is mobile and will work across different locations in owned, leased and private properties.The philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.What You Will Do<ul><li>Provide comprehensive case management, including assessment, case planning, informal counselling, crisis response, and service coordination tailored to tenant challenges.</li><li>Collaborate with tenants and the Living Standards Response Team to actively support extreme cleaning, decluttering, unit cleaning, and pest control preparations as part of care planning.</li><li>Collaborate actively with the multidisciplinary Living Standards Response Team, assessing client needs and developing individualized action plans for housing stabilization.</li><li>Deliver crisis intervention and ongoing emergency support, participating in direct in-unit interventions for tenant safety, decluttering, and environmental health.</li><li>Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders </li><li>Lead and model practical coaching and engagement strategies for staff and tenants for improved unit management and pest control preparation.</li><li>Maintain program records, participate in supervision and training, and ensure compliance with anti-racism principles and organizational standards.</li><li>Work a flexible schedule based on tenant and program needs; document program activities and communicate client progress.</li><li>Conduct regular team visits to tenant homes for monitoring, coaching, and direct support in maintaining healthy living conditions.</li><li>Deliver immediate crisis intervention and ongoing emergency support for tenants.</li><li>Document tenant progress, collect statistics, and provide required reports on program activity and impact.</li><li>Refer clients to community resources, coordinate with external partners, and monitor residents’ adherence to program policies.</li><li>Monitor residents’ adherence to program policies and lead strategies for early intervention to prevent eviction and promote housing retention.</li><li>Participate in organizational training, staff meetings, supervision, and maintain program records that reflect service standards and anti-racism principles</li></ul>What You Bring to the Team<ul><li>BSW or equivalent Bachelor level degree in Social Work or related field.</li><li>Minimum 3 years’ experience in mental health, harm reduction, housing help, and with clients who have experienced homelessness.</li><li>Proven skill in case management, informal counselling, and crisis intervention.</li><li>Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.</li><li>Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.</li></ul>What Will Set You Apart<ul><li>Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.</li><li>Demonstrated assessment skills; ability to minimize barriers for low-income individuals with mental health and substance use issues.</li><li>Demonstrated ability to develop, implement, and evaluate community needs and follow-up programs.</li><li>Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.</li><li>Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.</li><li>Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.</li><li>Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.</li><li>Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.</li><li>Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.</li><li>Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.</li><li>Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.</li><li>Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).</li><li>Commitment to ongoing learning and professional development as directed by the organization.</li></ul>To ApplyGo to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

Case Manager, Living Standards Response Team (2025-548-CC)

Competition # 2025-547-CCLiving Standards Worker (2025-547-CC)Employment Type: Permanent Full Time, Bargaining Unit (3 Vacancies)&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm &amp; 1 late-day per week: 11am-7pm)Work Setting: Onsite – Limited opportunities to work remotely/HybridSalary: External Rate: F7 - $50,162.63 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Internal Rate: F8 - $51,186.35Application Deadline: January 14th, 2026, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp;communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview – Supportive Housing – Living Standards Response Team, Community CareOur Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction supports, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.&nbsp;Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client self-determination.The Living Standards Worker (LSW) reports to the Supervisor, Living Standards Response Team and&nbsp;specializes in intensive, tenant-centered interventions delivered through harm reduction and trauma informed lens. This role focuses on hands-on assistance including cleaning, decluttering, organizing, and preparing units for pest control or safety improvement. The LSW works side-by-side with the Living Standards Response Team and with tenants daily, modeling organizational strategies and teaching practical skills necessary for healthy and safe living environments. This position’s primary impact derives from routine, in-home support that empowers and assists residents to sustain positive changes.The philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.&nbsp;What You Will Do<ul><li>Collaborate with tenants and the Living Standards Response Team to deliver intensive, side-by-side support in tenant homes, leading extreme cleaning, decluttering, organizing, and preparation for pest management and safety improvement(s).</li><li>Serve in a physically demanding, hands-on role within tenant units, including exposure to challenging settings.</li><li>Actively participate in all in-unit preparations and maintenance tasks, working side-by-side with tenants and collaborating with the housing team.</li><li>Respond to crisis situations with immediate interventions to resolve issues.</li><li>Use motivational coaching and personalized skill-building to address fire safety, hoarding, and pest control issues, modeling hands-on strategies and conducting daily management sessions.</li><li>Empower tenants to set and achieve goals, facilitating skill-building to maintain healthy, safe, and pest-free living environments.</li><li>Collaborate closely with housing and support teams, participating in joint interventions, crisis response, and team consultations on environmental challenges.</li><li>Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders </li><li>Uphold program standards for confidentiality, anti-racism, and professional conduct.</li><li>Maintain detailed intervention records, program statistics, and participate in supervision and ongoing training.</li></ul>What You Bring to the Team<ul><li>Diploma in Social Services or Post-Secondary Degree in Social Work or a related field; or several years of directly relevant experience.</li><li>Direct experience working with homeless or vulnerably housed individuals, or those with history of low income, addictions, and mental health challenges.</li><li>Knowledge of basic pest control procedures and best practices for extreme cleaning, hoarding support and follow up.</li></ul>What Will Set You Apart<ul><li>Ability to engage with individuals from diverse backgrounds and levels of ability, showing cultural competence.</li><li>Self-motivated, positive and goal-oriented; demonstrates resilience and problem-solving ability.</li><li>Basic knowledge of needs assessments and coordination of support services.</li><li>Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.</li><li>Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.</li><li>Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.</li><li>Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.</li><li>Basic crisis intervention and problem-solving skills; able to respond calmly under pressure.</li><li>Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.</li><li>Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.</li><li>Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.</li><li>Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).</li><li>Commitment to ongoing learning and professional development as directed by the organization.</li></ul>To ApplyGo to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

Living Standards Worker (2025-547-CC)

Shelter Diversion WorkerJanuary 2025As a Shelter Diversion worker for Durham Youth Services your priority is to uphold the organization’s vision to end youth homelessness in the Durham Region. Our mission is to provide programs for at-risk and homeless youth in the Durham Region to prevent homelessness, provide shelter and other opportunities that will support their success and end the stigma of homelessness.Our values:<ul><li>Collaborative – We work with youth to develop the tools and resources that will enable their success and contribute to a thriving community</li><li>Connected – We are focused on building and maintaining strong relationships with our partners and our community to support youth.</li><li>Forward-Thinking – We are dedicated to identifying and implementing innovative and progressive solutions to ending youth homelessness.</li></ul>TERMS OF POSITIONThis position is for 37.5 hours a week, Monday-Friday, with flexibility to work daytime, evening, and weekend hours. The role is paid in accordance with the Collective Agreement with Liuna 3000 and Durham Youth Services at $24.65 per hour.This list is meant to act as a guideline for all duties and responsibilities and as such does not cover every aspect of the position.ORGANIZATIONAL RESPONSIBILITIES<ul><li>Be positive, supportive, kind, caring, empathetic, gentle, respectful, and compassionate to all youth, staff, students, volunteers, and other community members</li><li>Provide unbiased, non-judgmental support to all clients</li><li>Build positive, professional rapport with clients, staff, volunteers, students, and other members of the community</li><li>Communicate regularly and openly with the assigned supervisor and the Director of Housing and Outreach Programs as needed</li><li>Attend all staff or individual meetings that are requested by the supervisor or leadership team</li><li>Optimize team performance by contributing to positive and supportive work environment</li><li>Value diversity by understanding and respecting the practices, customs and values of other individuals and cultures.</li><li>Learn and uphold the philosophy of the Housing-First model</li></ul>SHELTER DIVERSION RESPONSIBILITIES<ul><li>Provide Shelter Diversion support to all incoming youth calls directed by local shelters, which includes an initial assessment of needs and resources</li><li>Actively support the Shelter Diversion philosophy being understood and integrated into the agency work with new clients and referrals</li><li>Establish collaborative relationships with clients, building on their strengths and resources to find housing solutions</li><li>Work with colleagues and local systems to safely resolve high-risk crisis situations and provide nonjudgmental support for problematic behaviour</li><li>Communicate regularly with clients and collaterals over the phone and videoconferencing</li><li>Advocate for client needs by developing and implementing service plans and working with local providers and systems</li><li>Demonstrate understanding of oppression and marginalization of the homelessness community</li><li>Make positive contributions to agency teams, actively participating as part of the Shelter Team, supporting other programs and initiatives</li><li>Provide case management and life skills training for a set of clients, including housing goals, independent living skills, and the like</li></ul>CASE MANAGEMENT RESPONSIBILITIES<ul><li>Using HIFIS/case management software consistently and in a professional manner</li><li>Keep accurate hard copy files and case notes, including client interactions</li><li>Have a keen awareness of internal and external resources and advocate for clients throughout various community partners that will benefit and assist clients with their case management plans.</li><li>Provide housing and case management support for shelter clients</li><li>Learn and uphold a housing-focused philosophy of self-resolution among clients.</li><li>Support the maintenance of an up-to-date resource list (employment, mental health, addiction, etc.)</li><li>Advocate on behalf of participants on a case-by-case basis with local systems i.e., Child and Family Services, Employment and Income Assistance, Legal Aid, Health, Addictions, Justice, etc.</li></ul>QUALIFICATIONS<ul><li>Degree in Social Work or a Social Service Worker Diploma, or equivalent.</li><li>Be a member in good standing with the Ontario College of Social Workers and Social Service Workers, or be eligible for membership.</li><li>Minimum two years of full-time related work experience</li><li>Experience in an outreach position is considered an asset with knowledge of and sensitivity to the life experiences and needs of youth</li><li>Demonstrated skills, experience and passion working with at-risk, marginalized or street involved youth.</li><li>Strong counselling skills, including good judgement in emergency and/or crisis situations.</li><li>Demonstrated awareness of diversity and cultural sensitivity, including awareness and comfort level working with youth from the LGBTQ+ community</li><li>Excellent interpersonal as well as written and verbal communication skills</li><li>Strong belief in a harm reduction philosophy</li><li>Computer literacy</li><li>Proven good attendance record with the capability of maintaining this same standard.</li><li>Ability to acquire Vulnerable Sector Police Clearance</li><li>Driver’s licence (G-level) in good standing, access to reliable vehicle with $2,000,000 liability insurance.</li></ul>

Durham Youth Services

Shelter Diversion Worker

Systems Manager&nbsp;Salary: $90,000&nbsp;Position Summary &nbsp;The Systems Manager is a focused leadership role that oversees how our systems, processes, and information work together to support staff and the clients the Progressive Housing Society serves.&nbsp; &nbsp;This role will be responsible for:&nbsp;<ul><li>Providing executive-level oversight of technology and information systems &nbsp;o&nbsp;Leading and coordinating the internal IT function (Tier 1 support and related tasks) &nbsp;o&nbsp;Partnering with our external Managed Service Provider (MSP) on technical delivery and security. &nbsp;</li><li>Strengthening data management, privacy, and file organization across the organization. &nbsp;</li><li>Supporting the Executive Director, HR and legal counsel on technology-related aspects of investigations and risk management. &nbsp;</li></ul>Key Responsibilities&nbsp;<ol><li>Operations &amp; Systems Oversight&nbsp; o&nbsp;Maintain a high-level view of organization systems (Microsoft 365, ComVida, Sage Accounting, portals and internal databases/ticketing). &nbsp;<ul><li>Lead an initial systems and file management review, identifying gaps, overlaps, and operational risks. &nbsp;o&nbsp;Recommend and coordinate changes that make it easier for staff to find information, complete tasks, and follow consistent processes. &nbsp;</li></ul></li><li>Vendor &amp; Technology Partner Management&nbsp; o&nbsp;Serve as the primary liaison to the MSP to review recurring issues and upcoming projects; escalate strategic issues to the Executive Director as needed. &nbsp;</li><li>Internal IT Function Leadership&nbsp; o&nbsp;Provide management oversight to the Tier 1 IT Support role, ensuring responsive service to staff and clear escalation paths to the MSP. &nbsp;<ul><li>Coordinate IT-related work carried out by the Executive Assistant (e.g., internal ticketing system, simple databases). &nbsp;o&nbsp;Ensure there are clear, simple processes for asset tracking, license management, onboarding and offboarding from a governance perspective. &nbsp;</li></ul></li><li>Data Management &amp; Information Governance&nbsp; o&nbsp;Lead the design and implementation of a coherent file and data structure, especially for sensitive client, HR and financial information. &nbsp;<ul><li>Work with leadership to develop and roll out practical data storage and access guidelines (e.g., how SharePoint, Teams, OneDrive and line-of-business systems should be used). &nbsp;o&nbsp;Ensure practices align with privacy expectations, funder requirements, and organizational policies. &nbsp;</li></ul></li><li>Investigations &amp; Risk Support&nbsp;o&nbsp;Act as the operations lead for technology-related components of investigations, labour relations, and risk management &nbsp;<ul><li>Coordinate with the MSP and, where appropriate, use limited administrative permissions to arrange the information access and safeguards required by the Executive Director, HR, and legal counsel. &nbsp;</li><li>Translate technical outputs (logs, reports, timelines) into clear, non-technical summaries for decision-makers. </li></ul></li><li>Staff Engagement &amp; Change Management&nbsp;o&nbsp;Work with managers and HR to communicate expectations around data handling, privacy, and system use in accessible language. &nbsp;o&nbsp;Support staff through changes to systems or processes, collecting feedback and adjusting approaches where needed. &nbsp;o&nbsp;Promote a culture where staff understand both the “why” and “how” of good data practices. &nbsp;</li></ol>Qualifications &amp; Experience (Required) &nbsp;<ul><li>Post-secondary education in Business Administration, Operations, Information Systems, or a related field, or an equivalent combination of education and experience </li><li>5+ years of experience in operations, business systems, or organizational coordination, including responsibility for processes and cross-department collaboration. </li><li>Experience overseeing or working closely with IT providers or vendors, rather than doing hands-on system administration. </li><li>Familiarity with Microsoft 365 and other business systems from a management/oversight perspective (comfortable reading reports, setting expectations, and making decisions with technical input). •&nbsp;Experience supervising, coordinating and or leading support staff or small teams. </li><li>Strong understanding of confidentiality, privacy, and data protection as they relate to client and employee information.</li><li>Excellent communication skills, able to translate technical concepts into clear, practical guidance. </li><li>Experience working in a non-profit or health care organization is preferred&nbsp;</li></ul>

Progressive Housing Society - Burnaby, BC

Systems Manager - EXEMPT

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community agency committed to supporting individuals facing homelessness, poverty, and systemic barriers. We are currently seeking a Full-Time, Permanent Housing Follow-Up Support Field Supervisor to lead the delivery of mobile case management services for individuals transitioning from homelessness to long-term housing.This role ensures consistent, client-centered service delivery by supervising frontline staff, coordinating referrals, managing a reduced client caseload, and supporting program evaluation and outcomes tracking. The Supervisor plays a key leadership role in helping clients stabilize their housing, improve health and wellness, strengthen life skills, and build long-term independence.Key ResponsibilitiesClient Support &amp; Casework<ul><li>Complete client intakes, conduct home visits, and provide crisis intervention and supportive counseling.</li><li>Develop and monitor individualized case plans to support long-term housing stability.</li><li>Advocate and liaise with landlords, OW, ODSP, COHB, healthcare providers, and community partners.</li><li>Provide life-skills coaching in budgeting, tenant rights, household maintenance, and daily living.</li><li>Maintain accurate and timely case notes and documentation using Salesforce.</li></ul>Team Supervision &amp; Training<ul><li>Provide day-to-day supervision, support recruitment efforts, and participate in interviews.</li><li>Lead onboarding, mentorship, field support, and ongoing training for staff.</li><li>Promote a positive, inclusive team environment based on anti-oppressive principles.</li><li>Support performance management and progressive discipline processes as required.</li></ul>Program Leadership<ul><li>Build and maintain partnerships with housing, healthcare, settlement, and community agencies.</li><li>Facilitate life-skills workshops that promote independence and community integration.</li><li>Lead weekly case conferences to support collaborative service planning.</li><li>Track program outcomes and assist with reporting requirements, including TGRIP.</li><li>Ensure adherence to Hostel Standards, agency policies, and professional conduct guidelines.</li></ul>Qualifications<ul><li>Bachelor’s Degree in Social Work, Psychology, or related human services field.</li><li>3–5 years of program management experience.</li><li>At least 5 years working with vulnerable adults experiencing homelessness, mental health issues, substance use, or related challenges.</li><li>Minimum 2 years of frontline supervisory experience OR equivalent leadership experience with strong service excellence record.</li><li>Knowledge of housing stability models, harm reduction, trauma-informed care, and community development.</li><li>Strong leadership, critical thinking, and conflict resolution skills.</li><li>Experience working within a unionized environment considered an asset.</li><li>Proficiency in documentation, outcome tracking, and case management systems.</li><li>Standard First Aid &amp; CPR certification required (or willingness to obtain).</li><li>Ability to work flexible hours as required.</li></ul>How to ApplyInterested internal candidates should submit a brief expression of interest and updated resume to <a href="mailto:apply.admin@conc.ca" target="_blank">apply.admin@conc.ca</a>&nbsp;by December 20, 2025 with the subject line: “Housing Follow-Up Support Field Supervisor -Bloor” Application. CONC is an equal opportunity employer and strongly encourages applications from equity-seeking communities, including Black, Indigenous, racialized persons, newcomers, LGBTQ2S+ individuals, persons with disabilities, and those with lived experience of homelessness.

Christie Ossington Neighbourhood Centre

Housing Follow-Up Support Field Supervisor

Help Shape the Future of New Home Construction!&nbsp;Are you a builder passionate about Ontario’s new home building industry and eager to make a meaningful impact? Join the Home Construction Regulatory Authority’s (HCRA) <a href="https://www.hcraontario.ca/about/consumer-advisory-council/" target="_blank">Industry Advisory Council (IAC)</a>!&nbsp;Your Role and Impact:&nbsp;The IAC plays a vital role in providing independent, non-partisan advice to the HCRA’s Board of Directors on emerging issues in the new home construction sector. As a member, you’ll help support a continuously improving homebuilding industry and strengthen confidence in Ontario’s new home marketplace.&nbsp;Why Join?&nbsp;Make a difference: Help identify and provide insight on emerging issues and challenges affecting the new home construction sector in Ontario.&nbsp;Strengthen the homebuilding industry: Offer advice to enhance industry awareness and engagement, and contribute ideas that improve service delivery, policies, and procedures across the sector.Connect and collaborate: Share the perspectives of builders and professionals from across the province while collaborating with a diverse group of respected peers representing Ontario’s home construction industry.&nbsp;Who We’re Looking For:&nbsp;We’re seeking professionals with experience in:&nbsp;<ul><li>Small, medium, large, or high-rise building operations</li><li>Custom home building</li><li>Supervising day-to-day construction&nbsp;</li><li>Overseeing customer service for licensed builders&nbsp;</li></ul>We welcome applicants who reflect Ontario’s geographic and professional diversity. Members are expected to demonstrate integrity, professionalism, and have strong interest in supporting HCRA’s mandate in upholding consumer protection.&nbsp;To learn more about this opportunity, please see the <a href="https://www.hcraontario.ca/wp-content/uploads/2025/01/Industry-Advisory-Council-Terms-of-Reference-1.pdf" target="_blank">IAC Terms of Reference</a>.&nbsp;Application Process:&nbsp;To apply, please submit a cover letter and resume by December 12, 2025. In your cover letter, please highlight the criteria from the terms of reference that align with your background, skills, and experience.&nbsp;You can either apply directly to this post or submit your application to <a href="mailto:stakeholder.relations@hcraontario.ca" target="_blank">stakeholder.relations@hcraontario.ca</a>.&nbsp;&nbsp;What's Next:&nbsp;Successful applicants will be contacted to advance to the next stage, which will involve a virtual interview. The HCRA will reach out to applicants selected for this exciting opportunity.&nbsp;Apply now to make a positive impact on Ontario’s new home building industry!&nbsp;

Home Construction Regulatory Authority (HCRA)

Industry Advisory Council (IAC) – Volunteer Position

Position Summary:The&nbsp;Intensive Housing Case Manager&nbsp;is responsible for fulfillment of the Intensive case management and housing responsibilities of the&nbsp;Intensive Housing Case Management Services Program&nbsp;within Peel Region. The program uses a collaborative approach across community, health and social service sectors in the development and implementation of individual plans of care that promote improved wellbeing for clients who are homeless or at risk of homelessness. Clients are most often seen in a home or community setting.Job AccountabilitiesSupervision and Case Management<ul><li>Supervision of a caseload of individuals experiencing health challenges and homelessness</li><li>Conduct weekly face-to face visits and maintain ongoing phone and email</li><li>ICMs are to conduct meetings with clients once a week and visit rental units at least once a month.</li><li>Meet with clients in home or community</li><li>Aim to work with each client for a 6-month period (extensions may be granted for 2 additional 6-month periods if the client is actively participating in a case plan and requires frequent and intensive level case management). If a client no longer requires intensive case management, they are to be referred to other supports and services in the</li><li>Help clients achieve an optimum quality of life through developing case plans, enhancing life skills, addressing physical and mental health needs, engaging in meaningful activities, and building social and community</li><li>Conduct testing and/or assessments of participants to clarify need</li><li>Work with team in a wraparound model to implement plan of care utilizing appropriate strategies and interventions</li><li>Assess client need and make effective referrals</li><li>Supporting individual’s involvement in decision-making processes</li><li>Providing emotional and practical support</li><li>Creating, and supporting, community development initiatives with tenants</li><li>Facilitating life-skills development</li><li>Intervening in, and de-escalating, crises and conflicts</li><li>Providing referral to, and collaborating with, appropriate health and community social services</li><li>Participating in evaluation, planning, group meetings and supervision</li><li>Actively recruit and work with local landlords and property owners to facilitate successful housing solutions</li><li>Assisting individuals to achieve successful tenancy outcomes</li><li>Act as the first point of contact for landlords as required, providing information, education, and support regarding housing issues to maintain successful</li><li>Support landlords by troubleshooting and problem-solving issues related to tenancies and provide conflict resolution in partnership with client to avert potential eviction</li><li>Establish and maintain positive relationships with service providers and landlords; regular contact, responding quickly to concerns, assisting/facilitating problem solving</li></ul>Documentation/Administrative<ul><li>Ensure case management practices, as outlined in Minimum Standards, are adhered to including all documentation to be complete and properly recorded</li><li>Maintain client file in a timely and efficient manner; assessments, notes, reports, statistical information .</li><li>Provide data and reporting to ROP as</li><li>Compile and provide biweekly and monthly statistical data</li><li>Maintain a solid working relationship with all existing partnerships</li><li>Participate in appropriate community committees as a representative of the agency</li><li>Maintain proper record keeping for any expenses incurred on behalf of clients</li></ul>&nbsp;Working Conditions and Environment<ul><li>Maintain workplace confidentiality and work within the policies and procedures as outlined, while respecting the mission, vision and principles of the agency</li><li>Conduct self with integrity and respect as it applies to the role as an employee representative of the agency</li><li>Work in a spirit of congeniality with all staff</li><li>Maintain a current understanding of resources/services available in the community which could be of assistance to the clients</li><li>Ability to comply with deadlines as directed by management</li><li>Demonstrate effective time management and an ability to refocus after interruptions from co- workers, clients and management</li><li>Participate in team meetings and other committees as needed</li><li>Participate in relevant training opportunities in order to keep skills and outlook current/effective</li><li>Provide supervision to student placements and/or volunteers as requested by manager</li><li>Represent the agency at community events, public speaking engagements, etc. at the direction of management</li><li>Travel required in the Region of Peel and occasionally to Toronto and surrounding areas</li><li>Meet with clients in the community and/or their place of residence</li><li>Direct work with the collaboration agency representatives, community partners, landlords and others</li></ul>Qualifications<ul><li>Completion of post-secondary education in a related field</li><li>A minimum of 2 years case management experience is preferred</li><li>Excellent communication skills both oral and written and computer literacy</li><li>Reliable Judgment and maintenance of boundaries is required when dealing with clients and other service providers</li><li>A valid license with access to own vehicle required as this position will routinely meet with clients in a community setting</li><li>Knowledge of and proficiency in current approaches for adult mental health and addictions, and client centered principles</li><li>Experience working with individuals with addictions issues, rent supplement subsidies, and private sector</li><li>Demonstrated conflict resolution and crisis prevention/intervention skills an asset</li></ul>

John Howard Society Peel-Halton-Dufferin

Intensive Housing Case Manager

INTERNAL/EXTERNAL JOB POSTING&nbsp;REPORTS TO: SHELTER MANAGER&nbsp;DEPARTMENT: SHELTER PROGRAMHOUSING SOCIAL WORKER (MATERNITY LEAVE – 18 MONTH CONTRACT)As the Housing Social Worker, you provide housing supports for high need shelter clients and high need adults referred by the Settlement Social Worker, using a Housing First and trauma-informed approach to support their housing needs.You ensure services are delivered from an integrated anti-racism, access, and equity framework, while providing coordinated case management and trauma-informed assessments for youth in the Shelter and Skills for Life programs and integrating the use of trained Interpreters to support all service participants in the provision of programs and services.You represent the organization in authorized housing networks for clients and shall participate in outreach and community development activities in a manner that is in compliance with the Code of Conduct and ethics of the organizationKey Responsibilities include&nbsp;1. Plan the program:• Develop a work plan to provide counseling and housing support to all clients in the Shelter Program, and contribute to program planning by identifying gaps in services and communicating them to the Shelter Manager for the development of new program initiatives• Participate in direct service networks, coalitions, and partnerships with organizations to promote the program and ensure clients receive stable housing supports while in the shelter and upon discharge into the community.2. Implement the Program:Crisis intervention and Supportive Counselling• Provide crisis intervention and counselling supports related to mental health, addictions, and other complex issues, while developing and implementing individual goals for housing stabilization and offering counselling including brief counselling and solution-focused interventions.• Facilitate trauma assessments, develop treatment plans as needed, and deliver orientation workshops on housing options and related legislation such as Ontario Works, ODSP, the Tenant Protection Act, and housing benefit programs.Housing Support &amp; Coordinated Case Management• Complete housing intake and assessments to identify housing needs, and provide information-based counselling on housing options, financial/budgeting issues, and barriers to housing.• Assist shelter clients to access and secure permanent or supportive housing by liaising with landlords, meeting clients at scheduled appointments, and escorting them for housing searches and viewings as needed.• Complete applications for income support and housing benefit programs.• Provide coordinated case management with internal and external stakeholders, including liaison, referrals, and advocacy to ensure continued support and housing stabilization.• Facilitate access to community resources, including escorting clients to the Furniture Bank and providing community mapping in collaboration with the Outreach Social Worker3. Administers the program&nbsp;• Maintain client files, case notes, and documentation in compliance with organizational policy, legal standards, and confidentiality requirements.• Maintain a daily log and appointment calendar for clients and housing networking meetings.• Ensure accurate reports, service statistics, and timely submissions to meet organizational and funder requirements, including compiling data from the Outreach Social Worker and Housing Counsellor for quarterly reports.• Maintain accurate records for tokens and program expenses in accordance with organizational financial policies.• Maintain an up-to-date registry of housing options and current client resources, including TTC maps, alternative housing resources, and online housing information/apps.4. Control the Program• Complete reports on time as required by the funder and communicate any program activity risks or unresolved complaints to the Shelter Manager for follow-up and investigation.5. Community Relations, Advocacy and Public Education• Establish positive working relationships and collaborative partnerships with community groups, landlords, hospitals, community health and social work networks, and other organizations to support the organization’s housing goals.• Represent the organization through participation in research networks, public speaking engagements, and community coalitions to educate the community on refugee housing issues and enhance the organization’s profile.6. Social Justice and Anti Racism, Access and Equity• Keep abreast with social justice issues especially as they affect refugees to ensure the advancement of their issues from an anti-racism, access and equity framework both in the internal and external community of the organization.7. 7.General• Comply with agency policies, Code of Conduct, and health and safety; collaborate with Shelter teams; attend meetings and training; mentor students and volunteers; and assist with other duties as requiredEducation• Minimum Bachelor of Social Work• Proof of current Social Work registration in Ontario College of Social Workers and Social Service Workers (OCSWSSW)• Proof of relevant certificate training from a recognized institution around trauma counseling, addictions, mental health related to refugees.Knowledge, Skills and Competencies• Knowledge of client groups – adults, youth and separated youth requiring high need supports• Working knowledge of IRPA, Mental Health Act, TPA, Ontario Works and related procedures• Knowledge of refugee law, the refugee determination process, and settlement-related population issues such as torture, sexual assault (in childhood and adulthood), violence against women and children, homophobia and transphobia, terminal illnesses including HIV/AIDS, issues affecting separated youth, and identity politics.• Knowledge of housing issues including Landlord-Tenant legislation and legal processes.• Competency in therapeutic methods and knowledge of case coordination and case management application.• Knowledge and ability to apply an integrated anti-oppression framework to community development and systemic legal advocacy• Issue management and conflict resolution.• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.• Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations through effective case managementExperience• Three to five years of progressive experience as a social worker in a diverse client environment• Experience in Housing Help an asset.Working Conditions:• Usually works in an office environment, but the mission of the organization may sometimes take the Housing Social Worker to non-standard workplaces.Other&nbsp;Rate: $31.97/hour (2025 rate)&nbsp;Hours: 37.5 hours, Monday to Friday, 9:30am to 5pm but may occasionally be required to work flexible hours such as late evenings or weekends to accommodate various client activities.

Sojourn House

Housing Social Worker(Maternity Leave -18 Month Contract)

DRUMLIN CO-OPERATIVE HOMESPosition:&nbsp;Housing Co-op ManagerLocation:&nbsp;Brantford, OntarioDeadline:&nbsp;December 22, 2025ABOUT US…&nbsp;Established in 1989 in the city of Brantford, Ontario Drumlin Co-operative Homes Inc. is a 91 unit townhouse style housing co-operative providing a safe and respectful living experience for families. We are a Federal ILM housing co-op and operate as a non-profit organization. We are a member co-op of the Central Ontario co-operative Housing Federation (COCHF) and the Co-operative Housing Federation of Canada (CHF CANADA). The daily operation of the co-op is led by a Manager who is accountable to a ten-member board of directors. All members of the co-operative support the ongoing successful operations of the housing co-op.&nbsp;After more than two decades in the role, the Manager is retiring from this role leaving a legacy of solid governance and member care.&nbsp; This change of personnel makes space to welcome a new onsite operational leader who will continue to manage the short and long-term needs of the co-op to support its continued vibrant sustainability.&nbsp;ABOUT THE ROLEThe Co-op Manager is responsible for the day-to-day operations, site management, financial activities, and maintenance of the co-op. &nbsp;The Manager works within the guidelines and provisions of all applicable policies and procedures, including the Co-op Corporation Act and the Bylaws, and subject to the direction of the board of directors. The Manager acts as an agent of the board by providing resources and information for decision-making. The Manager is also responsible for the direction and supervision of a part-time Administrative Assistant and other persons contracted or employed by the co-op for any purpose.&nbsp;CORPORATE RESPONSIBILITIES:<ul><li>Maintain corporate records of the co-op as required by the Co-operative Corporations Act of Ontario (the Act).&nbsp;</li><li>File reports and notices with government agencies as required.</li><li>Administer the co-op by-laws, policies, and procedures and act as an agent of the board in legal proceedings and with government agencies, auditors, community and sector organizations.</li><li>Assist the board in establishing objectives, goals, by-laws, management procedures and other basic controls required for the effective management and operations of the co-op.</li><li>Prepare statistical reports as requested for government agencies, board, etc.&nbsp;</li><li>Prepare agendas for board and member’s meetings, in consultation with the board.</li><li>Attend board meetings and member’s meetings. Take minutes and make reports as required.</li><li>Negotiate and execute contracts on the co-op’s behalf as authorized by the board.</li><li>Research, plan, and assist in the initiation of new services and programs for members, as directed by the board.</li><li>Attend Annual General Meetings, evening board meetings, and other educational events when necessary.</li></ul>OFFICE ADMINISTRATION RESPONSIBILITIES:<ul><li>Retain open office hours as scheduled.</li><li>Handle all internal and external inquiries and communication.</li><li>Maintain all records pertaining to by-laws, policies, procedures, agendas, reports, and minutes.</li></ul>FINANCIAL MANAGEMENT:<ul><li>Retain and manage all transaction records including paid and due invoices, cheque records, bank deposit records, arrears for delinquent accounts.</li><li>Prepare all documentation for financial and banking transactions.</li><li>Prepare the annual co-op budget in consultation with the board.&nbsp;</li><li>Ensure monthly financial statements are prepared for board approval.</li><li>Develop and enforce internal controls to maximize protection of company assets, policies, procedures, and workflow.</li><li>Work with the auditors to prepare and complete the annual audit process.&nbsp;</li><li>Oversee subsidy funding, grant applications and funding proposals as required.</li></ul>MAINTENANCE COORDINATION:<ul><li>Participate in emergency maintenance coordination for the site.</li><li>Submit maintenance quotes to the board of directors for review.</li></ul>QUALIFICATIONS:<ul><li>A minimum of 5+ years of proven experience in co-op housing management and/or multi-unit residential management role.</li><li>Degree or diploma in Business Administration, or Property Management, or equivalent experience in a related field.</li><li>Excellent demonstrated communication skills and interpersonal skills.</li><li>Financial and general business operations acumen with hands-on experience in overseeing daily financial transactions, budget planning and financial analysis.</li><li>Strong time management and organization skills.</li><li>Demonstrated effective problem solving and critical thinking skills.</li><li>Experience in roles requiring a high level of reliability, accuracy, and attention to details.</li><li>Proven ability to maintain confidentiality and a professional business demeanor.</li><li>Experienced computer user, with an emphasis on MS Word, MS Excel, MS PowerPoint, and MS Outlook.</li><li>Proficiency in NewViews an asset or similar property management software platform.</li></ul>This is a permanent, full-time salaried position located in Brantford, Ontario with a competitive salary based on experience and qualifications. Benefits include a retirement savings contribution and a comprehensive group health insurance plan. Drumlin Co-operative Homes Inc. &nbsp;is committed to diversity in its governance and its staffing. The Drumlin Co-operative Homes Inc. &nbsp;will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.The deadline for applications is December 22, 2025.&nbsp;We thank all applicants for their submission but only those candidates selected for an interview will be contacted. No phone calls please. Interested candidates should submit their resume and a covering letter.&nbsp;

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