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Position summaryThe Assistant Manager, Casework and Social Support will provide oversight of case workers and staff providing other related support at St. Felix Centre. The Assistant Manager will plan and implement case management activities and liaise with the Manager of Casework and other departments to train staff and build capacity and awareness of case work activities and programming. The Assistant Manager will supervise the case work and social support team to ensure that goals and objectives are met and re-evaluate programs and services to make improvements on an ongoing basis.&nbsp;RESPONSIBILITES<ul><li>Communicate effectively and use a professional approach with all team members, supervisors, community members, and other stakeholders;</li><li>Collaborate with team members to enhance programs and services and troubleshoot issues;</li><li>Identify barriers and provide suggestions to improve accessibility;</li><li>Engage in supportive communication and conflict resolution;</li><li>Maintain positive relationships with other service providers, including but not limited to community partners and emergency personnel;</li><li>Keep professional documentation and records as required;</li><li>Attend and engage in staff meetings and training sessions;</li><li>Follow all operational protocols, including incident and injury reporting;</li><li>Keep informed about and support implementation of all updates to Health and Safety best practices including IPAC and PPE requirements;</li><li>Respond to emails, calls, and other staff communications in a timely manner;</li><li>Direct questions and concerns to the appropriate departments;</li><li>Exercise time management and task prioritization skills;</li><li>Recruit and onboard new staff;</li><li>Develop and facilitate guest activities;</li><li>Monitor and evaluate staff performance and provide ongoing coaching;</li><li>Ensure program compliance with standards and guidelines as defined by the organization and its funding agencies;</li><li>Assist the Manager with department budget and ensure accuracy of expenditure reporting;</li><li>Prepare, submit, and present program reports;</li><li>Facilitate staff meetings and training sessions;</li><li>Work with the Manager to develop and implement program assessment tools; </li><li>Work with the manager to plan and implement strategic program improvements;</li><li>Develop, interpret, and implement program policies and protocols; </li><li>Develop and manage partnerships with community agencies;</li><li>Participate as a representative of the organization at relevant sector tables;</li><li>Attend scheduled shifts;</li><li>Other duties as assigned.&nbsp;</li></ul>EDUCATION<ul><li>Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;</li><li>Completion of the following certificates considered an asset:&nbsp;First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;</li><li>Joint health and Safety certification considered an asset.</li></ul>EXPERIENCE<ul><li>Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.</li><li>Minimum 1 years’ experience managing staff in a social service setting;</li><li>Experience facilitating and building partnerships with external agencies;</li><li>Experience with facilitating workshops and leading training.</li><li>Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset; </li><li>Experience working with individuals in a Harm Reduction setting.</li></ul>SKILLS<ul><li>Demonstrated ability to navigate software such as Microsoft Office, Google Suite, Zoom, WebEx, MS Teams etc.;</li><li>Professional documentation;</li><li>Experience working with people experiencing homelessness;</li><li>Experience working with unions is considered an asset;</li><li>Ability to communicate effectively (written and verbal);</li><li>Performance management, including coaching and motivating employees;</li><li>Conflict resolution and de-escalation skills; </li><li>Understanding of anti-oppressive practice.</li></ul>SCHEDULE &amp; DETAILSShift: Tuesday to Saturday (9:00 am - 5:00 pm)Location: 69 Fraser Avenue, 629 AdelaideDepartment: Casework and Social Support /&nbsp;Respite/ ShelterInterested Applicants&nbsp;Please include the competition # 26-006 in the subject line of your email.Qualified applicants should email their resume and cover letter to&nbsp;Emmanuel&nbsp;at&nbsp;<a href="mailto:emmanuel@stfelixcentre.org" target="_blank">emmanuel@stfelixcentre.org</a> by end of day, February 08, 2026

St. Felix Centre Charities

Assistant Manager, Casework and Social Support (26-006)

JOB TITLE&nbsp;Housing Manager&nbsp;EMPLOYMENT STATUS&nbsp;Excluded (not part of the union), Permanent, Full Time&nbsp;WAGE CLASSIFICATION&nbsp;Compensation Reference Plan Range 9 ($81,279 to $121,151 annually, commensurate with qualifications and experience, subject to budget approval)&nbsp;REPORTS TO&nbsp;Regional Director, Community Services&nbsp;START DATE&nbsp;March 30th, 2026 (or sooner)&nbsp;HOURS&nbsp;Monday through Friday, 9:00am – 5:00pm, evenings &amp; weekends from time to time, flexibility required*&nbsp;LOCATION&nbsp;Hybrid, work from home as well as in community including multiple CMHA-LM locations in New Westminster and Maple Ridge.&nbsp;&nbsp;About You&nbsp;You are a thoughtful and steady leader who thrives in complex, people-centered environments where housing, programs, and relationships intersect. You bring a strong grounding in recovery-oriented practice and supported housing, and you are motivated by the opportunity to strengthen and build new protocols and programming that support safety and quality across services. You are comfortable embedding compliance and regulatory standards into day-to-day operations in a way that is both practical and human. You lead with accountability and care, and you know how to create safer spaces for staff and participants while navigating competing priorities and urgent situations. You approach change with curiosity and bring a calm presence to conversations with participants, staff, and community stakeholders. And you love to work alongside a team of engaged leaders, just like yourself!&nbsp;About CMHA Lower Mainland&nbsp;We are transforming mental health and wellness for individuals, communities, and organizations through programs and services that are rooted in innovation, inclusion, and collaboration. Our core priority is people first. Our programs and services are intended to improve people’s lives. The guiding principles of our teamwork are Intersectionality, Access, Leadership, and Connections.&nbsp;About This role&nbsp;Reporting to the Regional Director, Community Services, the Manager of Housing provides leadership and oversight for CMHA Lower Mainland’s housing programs and related capital assets. This role is responsible for the effective delivery of recovery-oriented housing and support services to residents and programsupported tenants, while ensuring safe, well maintained housing environments across the Branch and regions it serves.&nbsp;The Housing Manager leads and supports multidisciplinary teams across a range of housing and outreach programs, with responsibility for recruitment, onboarding, supervision, performance management, and staff wellbeing. This role ensures programs are delivered in alignment with psychosocial rehabilitation principles, accreditation standards, collective agreements, and funder requirements. This role also supports continuous quality improvement across services and ensures policies are in place to support safer spaces and efficient housing operations.&nbsp;In addition to program and people leadership, the Housing Manager is accountable for the stewardship of housing assets. This includes oversight of maintenance, repairs, and renovations, working within approved budgets and coordinating contractors as required. The housing manager is responsible for multiple sites across diverse communities and stretching across multiple municipalities/regions. The role contributes to operating and capital planning through the development of capital replacement and repair plans, and provides recommendations related to housing program sustainability. The Housing Manager works collaboratively with internal teams, community partners, and remains informed of evidence-based practices in psychosocial rehabilitation and the non-profit housing sector. As a key point of continuity within housing services, this role supports stability, safety, and quality for both participants and staff.&nbsp;Key Responsibilities&nbsp;Program and People Management&nbsp;<ul><li>Provides leadership that fosters collaboration, accountability, creativity, and a psychologically healthy and safe workplace. </li><li>Leads the implementation and ongoing integration of the Recovery Centered Clinical System and recovery oriented psychosocial rehabilitation practices across housing programs. </li><li>Oversees the design, delivery, and continuous improvement of program strategies, service models, policies, and procedures in alignment with accreditation standards, funder requirements, and agency policies. </li><li>Ensures program outcomes, evaluation activities, and reporting requirements are completed accurately, on time, and used to inform service improvement. </li><li>Leads the recruitment, onboarding, supervision, performance management, scheduling, wellness, and professional development of housing program staff, including performance management, in accordance with organizational policies, the collective agreement, and employment standards. </li><li>Provides coaching, training, and ongoing support to housing staff through individual supervision, group meetings, and other appropriate methods. </li><li>Ensures staff are supported in the development, implementation, and communication of individual service plans, and that team-based collaboration and caseload coordination are maintained. </li><li>Oversees participant transitions and program exits, including file closures and referrals to appropriate community, education, or training resources. </li><li>Builds and maintains effective working relationships with community partners, acting as a point of liaison and supporting staff in resolving program level issues as they arise. </li><li>Represents CMHA Lower Mainland and its housing programs in community forums, committees, and partner settings, providing education and consultation related to recovery-oriented practice. </li><li>Supervises and supports practicum students, volunteers, and other temporary staff within housing programs.&nbsp;</li></ul>Housing Operations&nbsp;<ul><li>Builds and maintains strong relationships with community-based organizations, landlords, and partners to support stable housing options and expand housing opportunities for participants. </li><li>Supports the development and implementation of strategies that increase access to long-term and appropriate housing across housing programs. </li><li>Acts as a primary point of contact for landlord relations, including negotiation, mediation, and issue resolution in support of participants and staff. </li><li>Oversees resident and tenant relations, including tenancy and program agreements, rent administration, complaint resolution, and the coordination of move ins and move outs in collaboration with staff and health authorities. </li><li>Ensures rent rolls and related documentation are accurately maintained and submitted in accordance with internal requirements and funder timelines. </li><li>Works collaboratively with finance and accounting to support the timely and accurate administration of rent subsidies and related financial processes and payments. </li><li>Oversees the maintenance, repair, preventative maintenance, and renovation of housing buildings, coordinating contractors and ensuring work is completed safely and in compliance with applicable regulations and organizational policies. </li><li>Ensures housing operations adhere to applicable safety standards and sector guidelines, including those related to community living supports, housing providers, and health authority requirements. </li><li>Develops and maintains capital replacement and repair plans, and contributes recommendations related to short and long-term capital needs. </li><li>Manages housing related budgets and expenditures within approved limits, and supports planning where additional resources are required. </li><li>Ensures housing related reporting to internal teams and external funders is accurate, complete, and submitted on time. </li><li>Participates in shared on-call coverage, including evenings and weekends, to support staff and ensure continuity of housing services.&nbsp;</li></ul>Strategic Leadership and Planning&nbsp;<ul><li>Provides strategic leadership for CMHA Lower Mainland’s housing programs by monitoring sector trends, community needs, and emerging opportunities to inform planning and development. </li><li>Leads needs assessment and consultation activities, including engagement with internal advisory and steering groups and external partners, and brings forward analysis and recommendations to senior leadership. </li><li>Develops and recommends strategic priorities and goals for housing programs, balancing community needs, funder requirements, organizational strategy, and operational capacity. </li><li>Works collaboratively as a member of the senior leadership team, contributing to cross branch planning, problem solving, and organizational decision making. </li><li>Represents CMHA Lower Mainland and its housing programs to funders, partners, and the broader community, and builds and maintains relationships with leaders in the affordable and supported housing sector. </li><li>Provides additional leadership and operational support during periods of service pressure or labour disruption, ensuring continuity of housing services and clear communication with staff and leadership. </li><li>In partnership with Finance and the Regional Director, develops and manages annual operating and capital budgets, as well as longer term capital planning. </li><li>Supports the development and implementation of operational systems, standards, and policies that promote efficiency, safety, and alignment with agency wide and accreditation requirements. </li><li>Participates in required leadership, staff, and committee meetings, and ensures timely completion of administrative responsibilities. </li><li>Participates in required training and certifications to support safe and effective program delivery.&nbsp;</li></ul>Your Qualifications&nbsp;Required Skills and Experience&nbsp;<ul><li>A degree in health, social services, non-profit leadership, property management, or a related field, and/or the equivalent in related professional experience. </li><li>A minimum of five years in an advisory and/or coordinating role, including at least three years in supported housing, Housing First, or recovery oriented psychosocial rehabilitation services with individuals experiencing serious mental illness. </li><li>Experience with program evaluation, continuous quality improvement, and the use of data to inform service planning and improvement. </li><li>Experience leading and managing teams, ideally in a unionized environment. </li><li>A strong working knowledge of recovery-oriented psychosocial rehabilitation principles and evidence-based best practices. </li><li>Working knowledge of cognitive behavioral therapy principles, and the ability to apply these concepts in non-clinical, community-based settings. </li><li>Demonstrated leadership skills, including the ability to support, guide, and hold teams accountable in complex and changing environments. </li><li>Strong written and verbal communication skills, with the ability to engage effectively with staff, participants, funders, and community partners. </li><li>Proficiency in standard office software, including word processing and spreadsheet applications. </li><li>Ability to work effectively both independently and as part of a multidisciplinary team.&nbsp;</li></ul>Additional Requirements&nbsp;<ul><li>Successful completion of a criminal record check, including a vulnerable sector screening, as a condition of employment. </li><li>Verification of education and employment credentials as part of the hiring process. </li><li>A driver’s abstract or additional background checks may be required depending on the operational requirements of the role.&nbsp;</li></ul>Nice to Haves&nbsp;<ul><li>Registration or eligibility for registration with a recognized rehabilitation or professional association. </li><li>Working Knowledge of the BC Residential Tenancy Act. </li><li>Fluency in a second language relevant to the communities served.&nbsp;</li></ul>Inclusive Hiring at CMHA Lower Mainland&nbsp;CMHA Lower Mainland is committed to fostering a workplace that reflects the diversity of the communities we serve. We encourage applications from people who identify as Indigenous, Black, racialized, persons with disabilities, members of the 2SLGBTQIA plus community, and people with lived or living experience of mental health challenges. We are committed to equitable hiring practices and will provide reasonable accommodations at any stage of the recruitment process in accordance with the BC Human Rights Code. If you are selected for an interview and require accommodation, please let us know and we will work with you to meet your needs.How and Where We Work&nbsp;This is a hybrid role, with work split between the employee’s home office and out in community. Time and location of work is based on operational needs as approved by the Regional Director of Community Living. The Housing Manager is expected to work across multiple CMHA Lower Mainland locations, including sites in New Westminster and Maple Ridge, as well as in other community-based settings relevant to the role.&nbsp;In-person presence is required to support housing operations, staff supervision, participant needs, meetings, training, and collaboration with partners. While standard hours of work are Monday to Friday during regular business hours, this role in particular requires flexibility, including evenings and weekends, to support on-call responsibilities, urgent housing matters, and operational continuity. A laptop and phone will be provided to support this work.&nbsp;The successful candidate must possess a valid BC driver’s license and have access to a personal vehicle for use during working hours.&nbsp;Compensation, Benefits and Vacation&nbsp;CMHA Lower Mainland offers a competitive total rewards package designed to support employee wellbeing, financial security, and work life balance. This position is classified at Compensation Reference Plan Range 9, with an annual salary range of $81,279 to $121,151, commensurate with qualifications and experience, and subject to budget approval.&nbsp;In addition to salary, employees are eligible for a comprehensive benefits package and participation in the Municipal Pension Plan.&nbsp;Approved work-related mileage is reimbursed in accordance with the organization’s internal expense reimbursement policy.&nbsp;The role starts with three weeks of paid vacation and offers five Compensatory Time Off (CTO) days each calendar year to support mental health and well-being.&nbsp;How to Apply&nbsp;Please submit your resume and a brief cover letter directly to us by email&nbsp;to <a href="mailto:careers@cmhalm.ca" target="_blank">careers@cmhalm.ca</a>with the subject line: Program Manager, Housing.&nbsp;&nbsp;Applications will be reviewed on an ongoing basis until the position is filled.&nbsp;Only candidates selected for an interview will be contacted.&nbsp;Deadline to Apply&nbsp;Thursday, February 19th, 2026, Noon (12 PM) PST&nbsp;

Canadian Mental Health Association, Lower Mainland Branch

Housing Manager

Employment Type:&nbsp; Full-Time, PermanentPosition Status:&nbsp; New PositionWork Hours:&nbsp;35 hours per week&nbsp;including evening and weekend hours;&nbsp;shares on-call dutiesSalary:&nbsp;$59,399 annually (L7), plus comprehensive benefitsLocation:&nbsp;150 Elizabeth Street, Toronto, Ontario M5G 0B1Internal Application Deadline:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Friday, February 6, 2026External Application Deadline:&nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Monday, February 9, 2026&nbsp;JOIN OUR TEAMJoin YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.The Housing Worker is responsible for assisting tenants to maintain their tenancy through individual support, and workshops. This position helps to identify and build the skills required to successfully maintain their housing. This position works within a collaborative team to provide meaningful and relevant services within a theoretical feminist framework and a housing first frame-work that includes a working knowledge of the dynamics and effects of trauma and oppression.&nbsp;This Housing Worker also acts as a resource to staff and tenants and is responsible for assisting and supporting tenants with a broad range of administrative housing issues.&nbsp;The Housing Worker works in collaboration with other YWCA Elm staff and Jean Tweed staff and management, and shares in the 24 hours on-call rotation providing crisis intervention and support to tenants.&nbsp;ABOUT YWCA TORONTO – YWCA ELM CENTREYWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 units of affordable rental units for women and gender diverse people, 50 units for women and gender diverse people, women-led families and gender diverse-led families of Indigenous descent (including 10 women-led and&nbsp;gender diverse-led families fleeing violence) and 85 units for women and gender diverse people who are experiencing significant mental health challenges or concurrent mental health/addictions disorders. The program will provide services to the entire residential community, with a dual focus on community building and individualized supports.&nbsp;KEY RESPONSIBILITIES<ul><li>Assists and supports tenants to be successful in their tenancy&nbsp;by ensuring tenants assume and maintain their tenancy obligations;</li><li>Assists the Intake Co-ordinator with intake and move-in orientation processes;</li><li>Provides crisis prevention, intervention and counseling for women and children primarily in the Affordable units to respond to crisis in ways that support individual and community well-being;</li><li>Models and coaches tenants to use conflict resolution and mediation skills to support positive relations between tenants;</li><li>Assists tenants to problem solve and access relevant community supports;</li><li>Provides education to the tenants on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and intervention, referrals regarding income supports, employment and health care, assists with budgets and preparation of payment plans when needed;</li><li>Maintains a working knowledge of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code and Rent geared to income calculations;</li><li>Receives and responds to all housing related forms in accordance with YWCA procedures.</li></ul>&nbsp;QUALIFICATIONS<ul><li>General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Community Worker) (Cases for Equivalency will be considered);</li><li>Over 3 to 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ under-housing, violence/trauma, mental health/addictions/ or concurrent disorders; </li><li>Demonstrated experience in assisting tenants in maintaining tenancy;</li><li>Demonstrated knowledge and experience in providing holistic, culturally competent support to women and families of Indigenous descent through individual support;</li><li>Supportive counseling that is flexible client-centered and strengths-based;</li><li>Life Skills certificate an asset;</li><li>Working knowledge of the Residential Tenancies Act, Housing Services Act and Ontario Human Rights Code, Landlord Tenant Board;</li><li>Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;</li><li>Proven experience working independently, developing and facilitating workshops;</li><li>Very good knowledge and understanding of community resources;</li><li>Very good knowledge of household budgeting and household finance;</li><li>Familiarity with Windows and Excel programs;</li><li>Excellent oral and written communication;</li><li>Demonstrated Ability to work within an anti-oppression and feminist framework;</li><li>Knowledge of a second language or culture an asset.</li></ul>&nbsp;WHAT WE OFFER:<ul><li>Comprehensive Medical, Vision, and Dental Coverage</li><li>Life Insurance and Long-Term Disability Benefit</li><li>Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%</li><li>Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days</li><li>Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development</li></ul>&nbsp;Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.&nbsp;&nbsp;HOW TO APPLYPlease click or copy and paste the link in your browser to apply.<a href="https://ywcatoronto.applytojob.com/apply/mqUK0drXED/Housing-Worker?source=Charity+Village" target="_blank">https://ywcatoronto.applytojob.com/apply/mqUK0drXED/Housing-Worker?source=Charity+Village</a>&nbsp;Please note:&nbsp;A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.&nbsp;YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.&nbsp;&nbsp;YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.&nbsp;While we thank all candidates for their interest, only those selected for an interview will be contacted.&nbsp;&nbsp;&nbsp;YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness&nbsp;YWCA Toronto is a Scent-Sensitive Workplace

YWCA Toronto

Housing Worker

CSO ManagerFull-Time Non-Unionized1-Year Maternity Leave ContractNellie’s is a place of respite and rejuvenation for women* and their children navigating a variety of challenges. Through community outreach, skill-building programs, and space for the unhoused to find shelter, clients are empowered to take steps to change their lives. We welcome people who seek guidance as they reclaim their strength and tap into their resilience to find a new path for their life. The individuals who come through the shelter or access our community outreach programs come to us with unique experiences and needs. Nellie’s mandate to help all women and their children, regardless of circumstances is what makes the organization’s work essential.*Nellie’s affirms the inclusion of trans women and non-binary people in our vision of who we serve and support.The CSO Manager provides overall leadership, management, and strategic oversight of Nellie’s Community Support &amp; Outreach programs, including Community Housing Programs, Outreach, Client Services, and related administrative functions. This role ensures high-quality, client-centred service delivery grounded in feminist, AR/AO, and trauma-informed practice.The CSO Manager is responsible for the day-to-day management of CSO programs and staff, including housing staff and outreach staff. The role provides advanced case consultation, crisis response, and oversight of housing and advocacy services, while maintaining strong community partnerships and ensuring compliance with funder and legislative requirements.Key ResponsibilitiesProgram Operations &amp; Leadership<ul><li>Provide leadership and management of day-to-day CSO program operations, including community housing and outreach services.</li><li>Oversee program planning, implementation, monitoring, and evaluation to ensure program goals and outcomes are met.</li><li>Contribute to the development of short- and long-term program goals, policies, and strategic initiatives aligned with Nellie’s mission.</li><li>Identify service gaps and support the development of new or enhanced programs in response to emerging community needs and demographic shifts.</li><li>Ensure timely and accurate data collection, analysis, and reporting for internal use and funder requirements.</li><li>Support fund development by providing program data, narratives, and reports as required.</li></ul>Community Housing &amp; Advocacy Oversight<ul><li>Provide management-level oversight and support to the Community Housing program, ensuring effective supervision and resourcing of housing staff.</li><li>Support staff with complex housing cases, including advocacy related to family, criminal, immigration, and landlord/tenant matters.</li><li>Ensure staff are knowledgeable about housing systems, resources, and legislation, including the Residential Tenancies Act.</li><li>Maintain awareness of housing initiatives and opportunities across Toronto and the GTA.</li><li>Support advocacy efforts with external systems, including legal services, victim services, law enforcement, and housing providers.</li></ul>Staff Management &amp; Supervision<ul><li>Directly manage CSO staff, including Housing Workers, Outreach staff, students, and volunteers.</li><li>Lead recruitment, onboarding, training, supervision, performance management, and professional development of staff.</li><li>Conduct regular supervision meetings, annual performance evaluations, and support individual learning goals.</li><li>Foster a supportive, accountable, and collaborative team culture.</li><li>Address staff concerns, mediate conflicts, and support restorative approaches to workplace challenges.</li></ul>Case Management &amp; Crisis Support<ul><li>Provide advanced case consultation and guidance to staff supporting women with complex and intersecting needs.</li><li>Support staff in crisis response, safety planning, and risk management as required.</li><li>Participate in case conferences and interdisciplinary collaboration to support client outcomes.</li></ul>Community Relations &amp; Outreach<ul><li>Represent Nellie’s CSO programs within the community and with partners, funders, and stakeholders.</li><li>Develop and maintain strong relationships with community agencies, housing providers, and service networks.</li><li>Respond to and resolve community inquiries, concerns, and partnership-related issues.</li><li>Support community education, outreach initiatives, and participation in sector tables and meetings.</li></ul>Administration, Reporting &amp; Compliance<ul><li>Oversee program budgets in collaboration with the Program Director.</li><li>Ensure accurate maintenance of client records and databases (e.g., WISH) and compliance with funder and legislative requirements.</li><li>Review and approve staff schedules, timecards, overtime, and accruals.</li><li>Ensure incident reporting, WSIB documentation, and health and safety protocols are completed as required.</li><li>Maintain organized program, supervision, and operational records.</li></ul>Organizational Contribution<ul><li>Adhere to all Nellie’s policies, procedures, and values.</li><li>Participate in organizational meetings, planning, and team-building activities.</li><li>Contribute to a collaborative management team and support overall agency operations.</li><li>Perform other duties as assigned by the Program Director.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor of Social Work (BSW) and registration with the Ontario College of Social Workers and Social Service Workers, or equivalent combination of education and experience.</li><li>Minimum 5+ years of progressive experience in the social services sector, with at least 2-3 years in a management role.</li><li>Demonstrated experience managing community-based programs, preferably within the VAW, housing, homelessness, or related sectors.</li><li>Strong knowledge of housing systems, advocacy practices, and relevant legislation, including the Residential Tenancies Act.</li><li>Proven experience working within feminist, anti-racism/anti-oppression, and trauma-informed frameworks.</li><li>Experience with project management, data tracking, reporting, and program evaluation.</li><li>Strong leadership, communication, mediation, and relationship-building skills.</li><li>High level of organizational and administrative competence; proficiency in MS Office.</li><li>Ability to work independently, manage competing priorities, and adapt in a fast-paced environment.</li><li>Flexibility to work occasional evenings and weekends.</li><li>Valid CPR/First Aid certification required or willingness to obtain.</li><li>Additional certifications (e.g., CPI, ASIST, CBT, Mental Health First Aid) considered assets.</li></ul>Duration of Contract: 12 – monthsHours: 35 hrs/week – Monday to Friday 9am to 5pmSalary: Starting $67,000 annuallyNellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non-binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.Only candidates selected for an interview will be contacted. The successful candidate will be required to provide a Police Records Check for the Vulnerable Sector prior to starting.Nellie’s is a unionized workplace with the Workers United Canada Council.

Nellie's

CSO Manager

We are seeking to hire Relief Workers who could take shifts both in our housing and drop-in programs.&nbsp;Summary Drop-in Program:The Drop-In Program Worker works with the drop-in team to ensure the smooth operation of the Drop-In program and its related services to PARC members (a member is defined as any or all of the following: psychiatric survivor, marginalized, homeless/under-housed or socially isolated person).&nbsp;Responsibilities in Drop-in:<ul><li>Drop-In Program Worker carries out a variety of duties during drop-in operations direct/personal member support, crisis interventions, responding to member concerns and making recommendations for further support activity and running small group activities and recreational programs as assigned.</li><li>Drop-In Program Worker carries out various assigned tasks supporting different aspects of the weekend or weekday drop-in program on a shift by shift basis.&nbsp;&nbsp;</li><li>Drop-In Program Worker provides support and friendly contact for all members using the centre. The Drop-In Program Worker upholds safety and the preservation of a healthy space and access to PARC for all members.&nbsp;</li><li>Drop-In Program Worker will assist in the development of community resources, use creative strategies to address systemic issues, and contribute to public education and awareness.&nbsp;&nbsp;&nbsp;</li><li>The practice of the Drop-In Program Worker is guided by the agency’s standards (policies &amp; procedures) and relevant legislation, including the Mental Health Act and professional standards and ethics.</li></ul>Summary Housing Program:The PARC Housing Support Worker is responsible for supporting adults living with mental health and/or addiction challenges in a community-based independent living environment. They are responsible for maintaining and promoting the wellbeing and independence of each resident. This may include but is not limited to providing: daily tenant support, crisis support care/planning, supplies management, referrals, life skills coaching, group facilitation and day-to-day tenancy management and documentation.The practice of the PARC Housing Support Worker will be guided by the agency’s standards (policies &amp; procedures) and relevant legislation including the Mental Health Act and Residential Tenancies Act, Occupational Health &amp; Safety and professional standards and ethics.&nbsp;Core competencies include: strong communication skills, ability to work independently and as part of a team, adaptability/flexibility, creative thinking, member focused service delivery, planning/organizing, problem solving, accountability/dependability, strong ethics and commitment to social justice, strong clinical judgement.&nbsp;Responsibilities in Housing:<ul><li>Provides one-to-one ongoing assistance and group support to tenants at PARC housing sites and other sites as needed;</li><li>Provides detailed assessment, support planning and advocacy on issues related to health (primary/mental health), drug use, financial, housing, legal, employment and social support;</li><li>Collaborates with tenants using a strengths-based perspective to set goals and create support/safety plans;</li><li>Connects members to community resources/programs that can help address members’ needs by maintaining current knowledge of a wide range of available resources that support members;</li><li>Provides proactive support to tenants including doing home visits, assisting with activities of daily living and coordinating case conferencing within a circle of care;</li><li>Provides crisis prevention, intervention, risk assessments and crisis care planning;</li><li>Ensures confidentiality is maintained on all clients;</li><li>Maintains timely and thorough case notes, records and complete reporting required by funders and supervisor;</li><li>Completes administrative duties;&nbsp;&nbsp;</li><li>Engages in reflective practice, and is aware of systemic oppression and one’s own social location;</li><li>Other duties as assigned.</li></ul>Qualifications:&nbsp;<ul><li>Minimum of 1.5&nbsp;years direct experience in a community mental health or community development setting with marginalized people, socially isolated adults, psychiatric survivors and homeless/under-housed people or combination of experience;</li><li>Completion of post-secondary education in a related field of Community Development, Social Services, Mental Health etc.</li><li>Sound knowledge of the issues presented by psychiatric survivors &amp; marginalized people who have been homeless or under-housed and pertinent legislation. Broad experience with individual, family, and systems advocacy. Counselling, crisis prevention and intervention experience.&nbsp; The ability to demonstrate sound judgment;</li><li>A justice-based analysis of social service provision, experience in navigating systemic barriers to resources and experience providing personal support for high need /high-risk populations, gained either through life experience, front-line work, social work education or some combination of the above;&nbsp;&nbsp;</li><li>Excellent communication skills, organizational skills, written skills, and computer skills;</li><li>Possess the ability to work effectively in a high-stress environment with a diverse team;</li><li>Experience with supporting and overseeing the work of member workers, students and volunteers;</li><li>Experience with system navigation about our members experience including housing-especially eviction prevention, legal, food security, diversity/inclusion and income security;</li><li>Experience with advocacy or community organizing. &nbsp;</li></ul>Hours of Work: The schedules are during the Weekdays, Weekends, and on stat holidays primarily between 8:00 am and 6:00 pm.We thank all applicants, however, only those selected for an interview will be contacted.PARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.We thank all applicants for their interest and advise that only those selected for an interview will be contacted.If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

Parkdale Activity Recreation Centre

Parkdale Activity - Recreation Centre

Housing & Drop-in Worker -  Relief

Internal/External Job Posting &nbsp;Position:&nbsp;Team Lead, Home for Good (H4G) Program&nbsp;Program:&nbsp;Homes for Good (H4G) - Supportive and Transitional Housing Program&nbsp;Employment Type:&nbsp;Full-time, 18-Month Contract&nbsp;Function:&nbsp;To lead and manage the day-to-day operations of the Home for Good Program, including supervision of a team of four Case Managers (unionized, SEIU Healthcare), development and oversight of client case management plans, staff scheduling, performance management, compliance oversight, and coordination of services for clients in both supportive (permanent) and transitional (6 months to 4 years) housing streams.&nbsp;Schedule:&nbsp;35 hours per week; hybrid arrangement (2 days in office, remainder community-based or work from home as operational needs require); participation in on-call rotation&nbsp;Start Date:&nbsp;As soon as possible&nbsp;Salary:&nbsp;$70,000 - $75,000 annually, plus comprehensive benefits (extended health, dental, vision, RRSP)&nbsp;Location:&nbsp;Toronto-wide, with a focus on Scarborough and East Toronto&nbsp;Reports to:&nbsp;Director of Residential Services&nbsp;About the Role&nbsp;The John Howard Society of Toronto's Home for Good (H4G) Program provides supportive and transitional housing to a high-risk/high-needs population: chronically homeless individuals who have been previously incarcerated in provincial institutions and who have concurrent mental health and substance use disorders. The program is funded by the City of Toronto and operates housing units primarily in Scarborough and East Toronto, with some clients housed in the private rental market.&nbsp;The Team Lead plays a critical role in ensuring program quality, staff development, client safety, and building safety. This includes direct involvement in developing individualized case management plans with Case Managers, ensuring consistent follow-through on client goals, and overseeing discharge and eviction processes in compliance with internal Occupancy Agreements, the Residential Tenancies Act and the Ontario Human Rights Code. The Team Lead will also represent the program at interagency tables, coordinate with JHST's Homeward Bound provincial halfway house program, and maintain relationships with key stakeholders, including the Toronto Police Service and City of Toronto funders. &nbsp;This role is well-suited to a leader who is energized by complexity and comfortable working in a dynamic, fast-paced environment. The client population presents significant challenges, and the successful candidate will bring strong operational skills, sound judgment under pressure, and a genuine commitment to harm reduction and client-centred practice. &nbsp;Key Responsibilities&nbsp;Team Leadership and Performance Management&nbsp;<ol><li>Recruit, hire, train, orient, supervise, and coach a team of four Case Managers in accordance with SEIU Healthcare collective agreement provisions. </li><li>Conduct regular one-on-one supervision, team meetings, and case consultations. </li><li>Work directly with Case Managers to develop individualized case management plans for all clients, ensuring plans are documented, goal-oriented, and regularly reviewed. </li><li>Monitor and ensure Case Managers follow through on case plans, referrals, and client commitments. </li><li>Complete annual performance evaluations and manage progressive discipline processes where required. </li><li>Address staff performance concerns promptly and document in accordance with organizational policies and collective agreement requirements. </li><li>Foster a team culture of accountability, professionalism, and mutual support. </li><li>Supervise students and volunteers as time allows. </li><li>Coordinate with the Homeward Bound provincial halfway house program and other JHST residential Team Leads to ensure continuity of service and alignment of practices. </li><li>Oversee Canada-Ontario Housing Benefit (COHB) applications and ongoing compliance in coordination with other residential Team Leads.&nbsp;</li></ol>Program Operations and Compliance&nbsp;<ol start="11"><li>Ensure program deliverables are achieved as required by City of Toronto funders and organizational work plans. </li><li>Maintain program compliance with the Residential Tenancies Act, Ontario Human Rights Code (including the duty to inquire, and both the procedural and substantive accommodation obligations), and relevant provincial legislation, including relevant Bill 10 Protect Ontario Through Safer Streets and Stronger Communities Act, 2025 requirements. </li><li>Oversee discharge and eviction processes, ensuring all actions are legally sound, well-documented, and compliant with human rights obligations. </li><li>Oversee case management quality, ensuring accurate documentation, individualized service plans, and appropriate follow-up. </li><li>Manage client intake, housing placements, and transitions for both supportive and transitional housing streams. </li><li>Design and implement follow-up services for clients after they are housed. </li><li>Develop innovative and strategic approaches to support 'hard to house' clients with complex barriers, including exploring client transfers with partner agencies where appropriate. </li><li>Coordinate with property maintenance to address building issues affecting client safety and well-being.&nbsp;</li></ol>Crisis and Risk Management&nbsp;<ol start="19"><li>Provide leadership and direction during crisis situations, including de-escalation, safety planning, and coordination with emergency services. </li><li>Respond to incidents involving mental health crises, substance use emergencies, and safety concerns. </li><li>Conduct conflict mediation relevant to housing maintenance and tenant relations. </li><li>Ensure appropriate risk assessment and documentation practices are followed. </li><li>Participate in on-call rotation to respond to emergencies and after-hours situations. </li><li>Support staff debriefing following critical incidents.&nbsp;</li></ol>External Relations, Partnerships, and Advocacy&nbsp;<ol start="25"><li>Maintain positive working relationships with City of Toronto funders and participate in funder meetings, reporting, and program reviews. </li><li>Build and maintain relationships with the Toronto Police Service to support effective coordination around building and community safety. </li><li>Maintain relationships with the Ministry of the Solicitor General, provincial corrections, probation and parole services. </li><li>Represent the program at interagency network and situation tables (e.g., FOCUS, HSJCC) on an ad hoc or permanent basis as required. </li><li>Liaise with and advocate to landlords, housing providers, community service providers, and health services across Toronto on behalf of clients and JHST.&nbsp;</li></ol>Administrative Duties&nbsp;<ol start="30"><li>Maintain and submit program statistics and reports, including TGRIP data entry, six-month reports, City of Toronto reports, United Way reports, and John Howard Society of Canada/Ontario reporting requirements. </li><li>Prepare and submit funding reports, grant applications, and proposals as directed. </li><li>Oversee client file documentation, ensuring accuracy and completeness. </li><li>Manage staff scheduling, attendance tracking, and DayForce entries. </li><li>Process TTC fare distribution, Furniture Bank requests, gift cards, Rental Supplement, and other relevant requests in a timely manner. </li><li>Maintain confidentiality of all matters related to Human Resources, client information, and organizational operations. </li><li>Provide regular feedback to Senior Management regarding program evolution and needs.&nbsp;</li></ol>Core Competencies&nbsp;<ul><li>Leadership and Team Development:&nbsp;Ability to coach, mentor, and hold staff accountable within a unionized environment while building a cohesive, high-performing team.</li><li>Performance Management:&nbsp;Experience managing staff performance, including addressing concerns and documenting issues in a unionized setting. </li><li>Clinical Oversight:&nbsp;Ability to guide case management practice, review service plans, and ensure quality client care with a complex population. </li><li>Crisis Response:&nbsp;Demonstrated ability to remain calm, make sound decisions, and lead effectively in high-pressure situations. </li><li>Systems Navigation:&nbsp;Strong knowledge of Toronto's health, housing, justice, and social service systems and ability to guide clients and staff through complex referral pathways. </li><li>Stakeholder Relations:&nbsp;Ability to build and maintain productive relationships with funders, police, government partners, and community agencies. </li><li>Adaptability: Ability to lead through change, adapt to evolving circumstances, and implement improvements in a dynamic environment. </li><li>Strategic Problem-Solving:&nbsp;Creativity and resourcefulness in addressing complex client situations and operational challenges. </li><li>Communication:&nbsp;Strong verbal and written communication skills, including report writing, facilitation, and difficult conversations.&nbsp;&nbsp;</li></ul>Essential Requirements&nbsp;&nbsp;<ol><li>Experience working in a unionized environment with knowledge of collective agreement administration. </li><li>Demonstrated experience developing and overseeing individualized case management plans. </li><li>Strong crisis intervention, de-escalation, and conflict resolution skills. </li><li>Knowledge of and commitment to harm reduction philosophies and practices. </li><li>Comprehensive understanding of the legal frameworks governing supportive housing, including the Residential Tenancies Act, Landlord and Tenant Board processes, and Ontario Human Rights Code obligations (duty to inquire, procedural and substantive accommodation) in the context of discharge and eviction. </li><li>Knowledge of Ontario's correctional and criminal justice systems, including community reintegration barriers, and familiarity with navigating Ontario Court of Justice, Legal Aid Ontario, duty counsel, and bail/probation processes. </li><li>Ability to produce clear, accurate, and legally defensible documentation for eviction, accommodation, and incident reporting purposes </li><li>Strong working knowledge of Toronto's housing and homelessness systems, including supportive and transitional housing models.</li><li>Strong working knowledge of community health and social service resources across Toronto, including psychiatric hospitals, RAAM clinics, Access Point, withdrawal management, crisis beds, and residential treatment programs, with direct experience supporting individuals with concurrent disorders. </li><li>Demonstrated experience working with diverse ethno-racial and multilingual client groups, with commitment to anti-racism, anti-oppression, trauma-informed, and equity-informed practice.&nbsp;</li></ol>Qualifications&nbsp;&nbsp;<ol><li>University degree in social work, social services, criminology, or a related field required; candidates with a college diploma in a relevant field and significant supervisory experience in a comparable setting may&nbsp;be considered.</li><li>Minimum 2-3 years' supervisory or management experience in social services, housing services, corrections, or a related field working with a similarly high-risk/high-needs population. </li><li>Experience in program development, implementation, and evaluation. </li><li>Strong administrative skills, including proficiency with case management systems and reporting tools. </li><li>Experience leading teams through organizational change, program transitions, or operational challenges. </li><li>Satisfactory vulnerable sector criminal record check. </li><li>Valid driver's licence and access to a reliable vehicle (preferred).&nbsp;</li></ol>Assets&nbsp;<ul><li>Residence in Toronto. </li><li>Experience with TGRIP, HIFIS, or similar data management systems. </li><li>Prior participation in FOCUS tables, HSJCC, or similar interagency networks. </li><li>Existing relationships with the Toronto Police Service (41, 51, and 55 Divisions preferably), probation/parole, or provincial corrections. </li><li>Experience with Canada-Ontario Housing Benefit (COHB) administration. </li><li>Expertise in peer programming development. </li><li>Experience with progressive discipline and labour relations in a nonprofit context. </li><li>Familiarity with Housing First and Critical Time Intervention models. </li><li>Lived experience with the criminal justice system or housing instability.&nbsp;</li></ul>To Apply &nbsp;The John Howard Society of Toronto is an equal opportunity employer and a United Way anchor agency. We are committed to reflecting the diversity of the communities we serve and encourage applications from individuals who identify as Indigenous, Black, racialized, 2SLGBTQ+, persons with disabilities, and those with lived experience of incarceration or housing instability. &nbsp;Should any accommodation be required during the application or interview process, please let us know in advance. &nbsp;This position is NOT covered under the union agreement between the John Howard Society of Toronto and SEIU Healthcare. &nbsp;Please submit your cover letter (1-2 pages) and resume (1-2 pages) by email to <a href="mailto:careers@jhst.ca" target="_blank">careers@jhst.ca</a>, indicating “Team Lead, H4G Program” in the subject line. In your cover letter, please describe your experience managing complex situations and leading teams through operational changes and challenges. &nbsp;Only candidates selected for an interview will be contacted. Thank you for your interest&nbsp;

John Howard Society of Toronto

Team Leader , Home for Good (H4G) and Housing Unit

Terms of Reference – Building Operator&nbsp;<h3>Background&nbsp;</h3>The Delegation of the Ismaili Imamat building, a landmark structure in Ottawa known for its intricate architectural design and state-of-the-art facilities, houses the Diplomatic Office of the Ismaili Imamat in Canada, Aga Khan Foundation Canada (AKFC), and other agencies of the Aga Khan Development Network (AKDN).The building regularly hosts high-profile events, diplomatic engagements, and institutional meetings while also serving as a workplace for several AKDN entities.We require a reliable and professional Building Operator who can ensure the safe, efficient, and smooth functioning of the building, provide excellent service to occupants and visitors, and support event logistics in a limited and well-defined capacity.<h3>Position Summary</h3>The Delegation of the Ismaili Imamat is seeking a Building Operator on a full-time basis. This individual will be responsible for the daily operations, preventive maintenance, vendor coordination, work-order management, and emergency response for a complex institutional facility. The role requires maturity, sound judgment, professionalism, and the ability to work independently while reporting to the Senior Director, Operations. The salary range for this position is between $60,000 and $65,000 per annum. The position also includes a comprehensive benefits package that includes health insurance, RRSP contribution, paid time off, and professional development opportunities. We are committed to supporting the well-being and growth of our employees.<h3>Responsibilities</h3>Building Operations &amp; Maintenance<ul><li>Conduct and document routine inspections of building systems, equipment, and grounds (including roof checks).</li><li>Perform preventive and basic corrective maintenance on HVAC systems, pumps, motors, plumbing, electrical fixtures, and building finishes.</li><li>Monitor and respond to Building Automation System (BAS) alarms; escalate promptly when specialist support is required.</li><li>Ensure that life-safety systems are functioning properly and coordinate required inspections.</li><li>Oversee contractors and service providers, ensuring quality work and adherence to building protocols.</li><li>Maintain accurate records of maintenance tasks, logs, and work orders.</li><li>Advise management of emerging issues, risks, or inefficiencies.</li><li>Provide operational coverage for the Global Centre for Pluralism building during the absence of its Building Operator, and receive reciprocal coverage as required, to ensure continuity of building operations.</li></ul>Vendor &amp; Work Order Management<ul><li>Create, assign, complete, and close work orders.</li><li>Assist in obtaining quotations, scheduling work, and monitoring contractor performance.</li><li>Support procurement processes, including preparing purchase order requests.</li></ul>Emergency Response<ul><li>Serve as after-hours on-call response person.</li><li>Respond to building emergencies (e.g., leaks, alarms, HVAC disruptions) and coordinate specialist support as needed.</li><li>Ensure incidents are documented and communicated.</li></ul><h3>Qualifications &amp; Experience</h3><ul><li>2–5 years of relevant experience in commercial, institutional, or industrial facility operations</li><li>Knowledge of HVAC, mechanical systems, BAS, and life-safety systems</li><li>Experience with preventive maintenance scheduling and documentation</li><li>Strong vendor coordination and communication skills</li><li>Ability to work independently, make sound decisions, and escalate appropriately</li><li>Customer-service orientation with professionalism and diplomacy</li><li>Proficiency with Microsoft Outlook, Teams, Word</li><li>Ability to lead after-hours emergency response</li><li>Some physical effort is required for maintenance tasks</li><li>Criminal Background Check + Vulnerable Sector Check and willingness to undergo additional security screening as needed</li></ul><h3>Assets</h3><ul><li>BES I &amp; II (or equivalent)</li><li>Working at Heights, WHMIS, First Aid</li><li>G-class driver’s licence</li><li>Experience in event-driven institutional environments&nbsp;</li></ul><h3>How To Apply&nbsp;</h3>Qualified applicants should submit a cover letter, resume and the names and contact information of three professional referees&nbsp;via email to&nbsp;<a href="mailto:AKFC.HR@akdn.org" target="_blank">AKFC.HR@akdn.org</a>&nbsp;indicating the job title&nbsp;“Building Operator”&nbsp;in the subject line.&nbsp;&nbsp;Applications will be reviewed on an ongoing basis. Only shortlisted candidates will be contacted. Please note that applicants must be eligible to work in Canada. The position is based in Ottawa and will require regular presence at the Delegation Building.Deadline for submissions:&nbsp;February 10th, 2026&nbsp;AKFC is committed to advancing gender equality and inclusion through our programming and operations in Canada and overseas. AKFC requires all employees to review and abide by the<a href="https://www.akfc.ca/wp-content/uploads/2017/04/AKFC-Gender-Equality-Policy.pdf" target="_blank">AKFC Gender Equality Policy</a>.&nbsp;AKFC recognizes the importance of&nbsp;<a href="https://www.akfc.ca/wp-content/uploads/2020/12/AKF-Safeguarding-Manual-July-2020-v.2-compressed.pdf" target="_blank">safeguarding</a>&nbsp;and is committed to ensuring it manages a wide range of risks such that beneficiaries, staff, other associates and the organization as a whole are kept safe from harm.&nbsp;AKFC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.&nbsp;

Aga Khan Foundation Canada

Building Operator

Ecuhome is a Toronto-based non-profit organization that provides quality affordable housing and support for people who have experienced homelessness. We reflect the diversity of our city, recognize and respect the value of all people, and empower our tenants to regain their place in the community.&nbsp;Join our team and support affordable housing!Our&nbsp;Housing Support Workers (HSWs)&nbsp;are at the heart of our operations, working with our tenants to lay the foundation for a life of their choosing:<ul><li>The life skills that foster independence and confidence</li><li>Increased health and well-being</li><li>Meaningful activities and a sense of purpose</li><li>A sense of belonging</li><li>A greater resilience to weather the challenges that face us all, bust especially those living in poverty.</li></ul>Responsibilities:HSWs are responsible for providing support to our tenants which helps them to maintain their housing including ...<ul><li>Providing an orientation for new tenants to the resource centre, building (including house rules, routines, equipment and maintenance and emergency procedures) and surrounding community resources</li><li>Ensuring tenants have access to the broad range of financial, health and social services that they may need, as well as support in times of crisis.</li><li>Maintaining quality of life through regular check ins, communications and feedback</li><li>Developing a support plan with each new tenant outlining support needs and individualized goals and reviewing and updating the plan as necessary</li><li>Providing coaching and assistance as necessary to help tenants improve their health and well-being, develop life skills, increase their sense of belonging, find meaningful activities and build resilience</li><li>Making referrals, advocating where necessary, and liaising with community agencies/individuals who also provide support to tenants</li><li>Working with the housing support team to develop programs and services to respond to tenant needs and emergencies including providing focused support for those with hoarding behaviours according to Ecuhome’s strategy and procedures</li><li>Working with the maintenance department to identify preventative and on-going maintenance needs</li><li>Applying the requirements of the Residential Tenancy Act in all housing duties</li><li>Identifying and recommending to the Housing Support Coordinator purchases for their tenants</li><li>Working with Housing Support Coordinator to ensure all tenant files, tenant logs and house files are kept in accordance with agency standards and funding requirements</li><li>Providing input to the housing support team in the development of Ecuhome practices, policies and procedures</li></ul>Qualifications:<ul><li>Completion of post-secondary education in a social services related program</li><li>2 years of experience working in social services/community services organization(s):&nbsp; experience working with people who are homeless or hard-to-house is preferred</li><li>Resilient&nbsp;and team oriented disposition&nbsp;</li><li>Possesses an understanding of the systemic reasons for homelessness</li><li>Ability to work cooperatively and develop relationships with tenants, colleagues and community agencies</li><li>Experience with the Residential Tenancies Act and knowledge of other relevant legislation preferred</li><li>Ability to manage caseload through documentation and reporting using&nbsp;Microsoft Word, Excel, Outlook&nbsp;and&nbsp;NetSuite</li><li>Certificates in First Aid and Non-Violent Crisis Intervention an asset</li></ul>This position is in the bargaining unit.Job Type: Full time, PermanentSalary:&nbsp; $53,389.33Location: 76 Pembroke Street and serving properties in the old City of TorontoNo agencies pleaseApply here: &nbsp;<a href="https://ecuhomecorporation.bamboohr.com/careers/69?source=aWQ9Ng%3D%3D" target="_blank">https://ecuhomecorporation.bamboohr.com/careers/69?source=aWQ9Ng%3D%3D</a>Once you apply, you will receive a confirmation email from Bamboo. If you do not see this email in your inbox, check your junk folder.Mark the email as "not junk" to ensure that you receive future communications from us.Ecuhome is committed to providing equal access to employment opportunities, promoting equal access to our programs, supports and services and identifying and removing any internal, systemic barriers to inclusion in all Ecuhome operations.Salary range<ul><li>$53,389.33 per year</li></ul>

Ecuhome Corporation

Housing Support Worker

Tenant Support Worker St. Jude Community Homes provides supportive housing to people challenged by mental illness. The organization operates on strong principles of community development and recovery to facilitate a supportive community where individuals can live, learn and grow.SJCH is looking for experienced applicants to join our dedicated team to set up and support a new supportive housing building located in Regent Park. The new apartments will be dedicated to people who are experiencing or at risk of homelessness, including families and older adults. As a member of the SJCH team you will work with a range of downtown east partners to help tenants thrive in their new home and community within an environment anchored in recovery, inclusion, dignity, empowerment and safety.Key Job Responsibilities - maintains responsibility for all safety procedures including consistent monitoring of all cameras, regular walk-throughs, careful monitoring of who enters the building; - provide documentation support to daytime staff and manager; - support with tenancy related administrative tasks such as maintaining tenancy records, drafting leases, posting building notices and support tenants with work orders - assist with intake and on-boarding of new resident - responsible for tenant income and asset verification - reports any hazards, maintenance concerns, pest issues as required to the maintenance staff and adheres to all Occupational Health and Safety procedures - report any and all critical instances to the on-call supervisor - develop and maintain a positive, friendly and respectful relationship with all residents; - engage residents as full collaborators in any service related tasks - provide trauma-informed crisis intervention, de-escalation and dispute resolution - provide understanding and compassion when residents are experiencing challenges; - recognizing when residents are experiencing health related concerns and report to appropriate staff - document all resident interactions using TREAT - provide mental health support to residents as needed, including informal counselling, reviewing crisis plans and calling emergency personnel as required - ensuring principles of dignity, independence, integration of services and equity of opportunity are followed when providing services to individuals with disabilities.Qualification<ul><li>Completion of post-secondary education minimally with a college diploma in social services or in a related field.</li><li>Minimum 1 year of experience working with people who have experienced trauma, homelessness and mental health challenges.</li><li>Demonstrated ability to communicate effectively in English, both verbally and in writing.</li><li>Valid certificates in First Aid, CPR, and medication administration.</li><li>Valid work eligibility in Canada.</li></ul>

St. Jude Community Homes

Tenant Support Worker

ABOUT THE COUNCIL ON AGING OF OTTAWAThe Council on Aging of Ottawa (COA) is a bilingual and inclusive organization dedicated to advancing the well-being of Ottawa’s older adults. For over 50 years, COA has been a trusted voice in the community, addressing issues that matter most to seniors - education, health, housing, transportation, income security, and francophone affairs.&nbsp;POSITION SUMMARYThe Council on Aging of Ottawa (COA) is seeking a bilingual, dynamic, and highly organized leader to join our team as Director, Age-Friendly Ottawa. Reporting to the Executive Director and working in close collaboration with committee Chairs and members in all aspects of their role, this individual will lead and oversee the work of COA’s Age-Friendly Action Committees—Health, Housing, Transportation, and Income Security.&nbsp;Using a collaborative, age-friendly community development approach, the Director leads the identification and advancement of priority issues, ensures the meaningful engagement and coordination of older adults and their supporters, and amplifies their voices to influence change. The role also includes managing committee volunteers, including orientation and mentorship; guiding committees in educational and consultative initiatives; coordinating the development and dissemination of related COA resources; and preparing communications to ensure broad awareness of committee initiatives and impact. The role is grounded in COA’s core values of accountability, perseverance, competence, age-positiveness, and diversity, equity, and inclusion.KEY RESPONSIBILITIES IN LEADING THE AGE-FRIENDLY ACTION COMMITTEES(Health, Housing, Transportation, Income Security)Engagement, Advocacy, and Representation&nbsp;<ul><li>Lead the identification and prioritization of key issues in the areas of health, housing, transportation, and income security at the municipal level, and at provincial and federal levels as appropriate</li><li>Coordinate and support the planning and implementation of advocacy, engagement, and action initiatives</li><li>Facilitate meaningful community involvement and network engagement in the work of the committees</li><li>Guide outreach and consultation with older adults, partner organizations, and community groups</li><li>Liaise with older adults, partners, City staff, and Councillors to exchange information and respond to emerging issues</li><li>Coordinate joint advocacy efforts to amplify older adults’ voices with decision-makers</li><li>Represent COA in the community, at partner tables, and in collaborative initiatives</li><li>Monitor and share relevant news, research, policy developments, and best practices related to aging</li></ul>Volunteer Leadership &amp; Support<ul><li>Identify ongoing volunteer resource needs on committees and initiatives</li><li>Manage the recruitment, orientation, training, mentorship, and recognition of volunteers</li><li>Maintaining strong connections with the networks of agencies serving on committees</li><li>Work closely with Committee Chairs to strengthen leadership capacity and effectiveness</li></ul>Education &amp; Consultation<ul><li>Guide committees in carrying out educational and consultative initiatives through such activities as community conversations, forums, and campaign / publication launches</li><li>Organize annual training for Action Committee members on age-friendly principles, advocacy best practices, and relevant COA operational policies</li><li>Coordinate the development, maintenance, and dissemination of COA resources including&nbsp; guides, reports, fact sheets, and tip sheets, as well as other relevant partner resources</li><li>Prepare presentations for use by staff and volunteers</li></ul>Policy Analysis<ul><li>Monitor municipal and provincial budgets, election issues, policies, programs, and decisions affecting older adults</li><li>Carry out research and analysis to identify gaps and support the COA’s advocacy efforts</li></ul>Communication<ul><li>Develop content highlighting committee initiatives, outcomes, and impact for internal and external audiences</li><li>Ensure timely internal communication through regular committee and Board updates</li><li>Support timely external communications through COA’s e-newsletter, website, social media, and public presentations</li><li>Represent COA in public forums and media, and/or support volunteer leaders in doing so</li></ul>Reporting&nbsp;<ul><li>Keep the Executive Director informed of all advocacy, engagement, and committee activities</li><li>Provide Action Committees with monthly updates on organization-wide activities</li><li>Track, monitor, and report on Action Committee workplans and outcomes</li><li>Support effective two-way communication between the Board and committees</li><li>Ensure accurate and timely information is provided for COA’s Annual Report</li></ul>OTHER KEY RESPONSIBILITIES&nbsp;Older Adult Plan Roundtable<ul><li>Support the work of the Co-Chairs of Representation and Engagement in their role as Co-Chairs of the City of Ottawa’s Older Adult Plan Roundtable</li><li>Partner with the City to maintain Ottawa’s membership in the WHO Global Network of Age-Friendly Cities</li></ul>Special Projects<ul><li>Collaborate on relevant grant writing and reporting</li><li>Manage and report on special programs / projects / grants / deliverables / budgets</li><li>Recruit and supervise students and project staff as needed</li></ul>QUALIFICATIONS&nbsp;<ul><li>Post-secondary education in social work, social sciences, health sciences, public policy, or a related field, or equivalent combination of education and experience</li><li>Minimum five (5) years of experience in community development, advocacy, policy, health, housing, or a related field</li><li>Fluency in English and French (oral and written) is mandatory</li><li>Commitment to COA’s mission, vision, and values</li><li>Ability to work with a diverse range of older adults</li><li>Experience working with volunteers and community-based committees</li><li>Knowledge of municipal government structures and policy processes</li><li>Understanding and experience dealing with key older adult issues and concerns, particularly in relation to health, housing, transportation, and income security</li><li>Established network within local community organizations</li><li>Familiarity with age-friendly community development and its key components</li><li>Strong facilitation, research, policy analysis, and project management skills</li><li>Excellent written and verbal communication skills, including public presentation skills</li><li>Strong interpersonal skills and a demonstrated commitment to equity and social justice</li><li>Proficiency with Microsoft 365</li></ul>ADDITIONAL DETAILS<ul><li>Hours: 30 hours/week &nbsp;</li><li>Salary: $62,000 - $67,000</li><li>Schedule: Monday to Thursday, daytime hours with flexing options</li><li>Location: On-site at 815 St. Laurent Blvd. with some opportunity to work remotely</li><li>Please note that there is a possibility of the position moving to full-time going forward</li></ul>HOW TO APPLYThe Council on Aging of Ottawa is an equal opportunity employer and encourages applications from candidates who reflect the diversity of the community that we serve.Please submit your cover letter and resume by email to: Sarah Bercier, Executive Director <a href="mailto:s.bercier@coaottawa.ca" target="_blank">s.bercier@coaottawa.ca</a>Only candidates selected for an interview will be contacted. Application Deadline: Open until filled&nbsp;_______________________________________________________&nbsp;À PROPOS DU CONSEIL SUR LE VIEILLISSEMENT D'OTTAWALe Conseil sur le vieillissement d'Ottawa (CSV) est un organisme bilingue et inclusif qui se consacre à l'amélioration du bien-être des personnes aînées d'Ottawa. Depuis plus de 50 ans, le CSV est une voix de confiance dans la communauté, qui aborde les questions les plus importantes pour les personnes aînées : l'éducation, la santé, le logement, le transport, la sécurité du revenu et les affaires francophones.&nbsp;RÉSUMÉ DU POSTELe Conseil sur le vieillissement d'Ottawa (CSV) recherche une ou un leader bilingue, dynamique et très organisé pour rejoindre notre équipe en tant que directeur-trice du programme «&nbsp;Ottawa, ville-amie-des-aînés&nbsp;». Sous la responsabilité de la directrice générale et en étroite collaboration avec les présidences et les membres des comités dans tous les aspects de leur rôle, cette personne dirigera et supervisera le travail des comités d'action du CSV pour une ville-amie-des-aînés : la santé, le logement, le transport et la sécurité du revenu.&nbsp;En utilisant une approche collaborative de développement communautaire adaptée aux personnes &nbsp;aînées, le directeur ou la directrice dirige l'identification et la promotion des questions prioritaires, assure la participation et la coordination significatives des personnes aînées et de leurs soutiens, et amplifie leur voix afin d'influencer le changement. Le rôle comprend également la gestion des bénévoles du comité, y compris l'orientation et le mentorat, l'accompagnement des comités dans leurs initiatives éducatives et consultatives, la coordination du développement et de la diffusion des ressources connexes du CSV, et la préparation de communications visant à assurer une large sensibilisation aux initiatives et à l'impact des divers comités. Le rôle est fondé sur les valeurs fondamentales du CSV, à savoir la responsabilité, la persévérance, la compétence, l'attitude positive envers le vieillissement, la diversité, l'équité et l'inclusion.PRINCIPALES RESPONSABILITÉS DANS LA DIRECTION DES COMITÉS D'ACTION AMIE-DES-AÎNÉS(santé, logement, transport, sécurité du revenu)Engagement, défense des intérêts et représentation&nbsp;<ul><li>Diriger l'identification et la hiérarchisation des questions clés dans les domaines de la santé, du logement, du transport et de la sécurité du revenu au niveau municipal, provincial et fédéral, selon le cas.</li><li>Coordonner et soutenir la planification et la mise en œuvre d'initiatives de défense des intérêts, d'engagement et d'action.</li><li>Faciliter la participation significative de la communauté et l'engagement du réseau dans le travail des comités.</li><li>Guider la sensibilisation et la consultation auprès des personnes aînées, des organismes partenaires et des groupes communautaires.</li><li>Assurer la liaison avec les personnes aînées, les partenaires, le personnel municipal et les conseillers municipaux afin d'échanger des informations et de répondre aux questions émergentes.</li><li>Coordonner les efforts conjoints de défense des intérêts afin d'amplifier la voix des personnes aînées auprès des décideurs.</li><li>Représenter le CSV dans la communauté, lors des tables rondes avec les partenaires et dans le cadre d'initiatives collaboratives.</li><li>Suivre et partager les actualités, les recherches, les développements politiques et les meilleures pratiques pertinentes liées au vieillissement.</li></ul>Leadership et soutien aux bénévoles<ul><li>Identifier les besoins permanents en ressources bénévoles au sein des comités et des initiatives.</li><li>Gérer le recrutement, l'orientation, la formation, le mentorat et la reconnaissance des bénévoles.</li><li>Maintenir des liens solides avec les réseaux d'organismes siégeant aux comités.</li><li>Travailler en étroite collaboration avec les présidences des comités afin de renforcer les capacités de leadership et l'efficacité.</li></ul>Éducation et consultation<ul><li>Guider les comités dans la mise en œuvre d'initiatives éducatives et consultatives par le biais d'activités telles que des conversations communautaires, des forums et des lancements de campagnes ou de publications.</li><li>Organiser une formation annuelle pour les membres du comité d'action sur les principes adaptés aux personnes aînées, les meilleures pratiques en matière de défense des droits et les politiques opérationnelles pertinentes du CSV.</li><li>Coordonner l'élaboration, la mise à jour et la diffusion des ressources du CSV, notamment les guides, les rapports, les fiches d'information et les fiches-conseils, ainsi que d'autres ressources pertinentes des partenaires.</li><li>Préparer des présentations à l'intention du personnel et des bénévoles.</li></ul>Analyse des politiques<ul><li>Surveiller les budgets municipaux et provinciaux, les questions électorales, les politiques, les programmes et les décisions qui touchent les personnes aînées.</li><li>Effectuer des recherches et des analyses afin de cerner les lacunes et d'appuyer les efforts de défense des intérêts du CSV.</li></ul>Communication<ul><li>Élaborer du contenu mettant en valeur les initiatives, les résultats et l'impact du comité à l'intention des publics internes et externes.</li><li>Assurer une communication interne en temps opportun grâce à des mises à jour régulières du comité et du conseil d'administration.</li><li>Soutenir une communication externe en temps opportun par le biais du bulletin électronique, du site web, des médias sociaux et des présentations publiques du CSV.</li><li>Représenter le CSV dans les forums publics et les médias, et soutenir les responsables bénévoles dans cette tâche.</li></ul>Rapports&nbsp;<ul><li>Tenir la directrice générale informée de toutes les activités de plaidoyer, d'engagement et des comités;</li><li>Fournir aux comités d'action des mises à jour mensuelles sur les activités de l'ensemble de l'organisme;</li><li>Suivre, contrôler et rendre compte des plans de travail et des résultats des comités d'action;</li><li>Soutenir une communication bidirectionnelle efficace entre le conseil d'administration et les comités;</li><li>Veiller à ce que des informations précises et opportunes soient fournies pour le rapport annuel du CSV;</li></ul>AUTRES RESPONSABILITÉS PRINCIPALESTable ronde sur le Plan relatif aux personnes aînées<ul><li>Soutenir le travail des coprésidences de la représentation et de l'engagement dans leur rôle de coprésidents de la table ronde sur le Plan relatif aux personnes aînées&nbsp;de la ville d'Ottawa</li><li>Collaborer avec la ville pour maintenir l'adhésion d'Ottawa au Réseau mondial des villes-amie-des-aînés de l'OMS.</li></ul>Projets spéciaux<ul><li>Collaborer à la rédaction de demandes de subventions et de rapports pertinents.</li><li>Gérer et rendre compte des programmes, projets, subventions, livrables et budgets spéciaux.</li><li>Recruter et superviser des étudiant.e.s et du personnel de projet selon les besoins.</li></ul>QUALIFICATIONS&nbsp;<ul><li>Études postsecondaires en travail social, sciences sociales, sciences de la santé, politiques publiques ou dans un domaine connexe, ou une combinaison équivalente d'études et d'expérience.</li><li>Au moins cinq (5) ans d'expérience dans le développement communautaire, la défense des droits, les politiques, la santé, le logement ou un domaine connexe.</li><li>La maîtrise de l'anglais et du français (à l'oral et à l'écrit) est obligatoire.</li><li>Engagement envers la mission, la vision et les valeurs du CSV</li><li>Capacité à travailler avec un large éventail de personnes aînées</li><li>Expérience de travail avec des bénévoles et des comités communautaires</li><li>Connaissance des structures gouvernementales municipales et des processus politiques</li><li>Compréhension et expérience des questions et préoccupations clés des personnes aînées, en particulier en matière de santé, de logement, de transport et de sécurité du revenu</li><li>Réseau établi au sein des organisations communautaires locales</li><li>Connaissance du développement communautaire adapté aux personnes aînées et de ses éléments clés</li><li>Solides compétences en matière de facilitation, de recherche, d'analyse des politiques et de gestion de projets</li><li>Excellentes compétences en communications écrites et orales, y compris en matière de présentations publiques</li><li>Solides compétences interpersonnelles et engagement démontré en faveur de l'équité et de la justice sociale</li><li>Maîtrise de Microsoft 365</li></ul>DÉTAILS SUPPLÉMENTAIRES<ul><li>Heures : 30 heures/semaine</li><li>Salaire : 62 000 $ - 67 000 $</li><li>Horaire : du lundi au jeudi, pendant la journée, avec des options flexibles</li><li>Lieu : sur place, au 815, boulevard Saint-Laurent, avec possibilité de travailler à distance</li></ul>COMMENT POSTULERLe Conseil sur le vieillissement d'Ottawa est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage les candidatures de personnes reflétant la diversité de la communauté que nous servons.Veuillez envoyer votre lettre de motivation et votre curriculum vitae par courriel à :Sarah Bercier, directrice générale<a href="mailto:s.bercier@coaottawa.ca" target="_blank">s.bercier@coaottawa.ca</a>Seules les candidatures sélectionnées pour un entretien seront contactées.Date limite de candidature : poste vacant jusqu'à ce qu'il soit pourvu.&nbsp;

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