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DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob typeFull-Time, Permanent, Remote &nbsp;working onlyLocationOntario&nbsp;Posting periodFriday January 9, 2026The opportunity&nbsp;Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!&nbsp;The responsibilities:&nbsp;People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals &nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements &nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives &nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization &nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required&nbsp;</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!&nbsp;The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.&nbsp;About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.&nbsp;Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. &nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.&nbsp;Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. &nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.&nbsp;Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Manager, People and Clinical Performance

Title of Job: Service Navigator, Addictions Date: December 23, 2025 Closing Date: January 7, 2026 Location:&nbsp;Toronto, ON – Railside Compensation:&nbsp;$55,239 - $67,560 annually prorated Contract Duration: 1-year Contract (potential of extension) Work Type: Onsite Job ID: 10495582 Existing or New Position: New Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Job Summary: The Service Navigator, Addictions is responsible for providing navigation support to clients with substance use issues in the Sunnybrook Emergency Department or an inpatient unit.&nbsp; The Addiction Service Navigator will support staff and patients by creating connections between Sunnybrook’s Emergency Department, inpatient teams, the Rapid Access to Addictions Medicine Clinic (RAAM) and the community. The person in this role will work closely with the Peer Service Navigator to support patients to access services they need to address challenges with their substance use and to improve their quality of life.&nbsp; The Addiction Service Navigator works in partnership with clients to develop a recovery plan, and following the principles of recovery, will also provide assistance with accessing community resources and support, linking clients to appropriate services and developing a safe plan.&nbsp; The Addiction Service Navigator is also responsible for documenting interactions with clients and other relevant parties as required.&nbsp; This role will be actively engaged with inter-professional colleagues from different areas within the hospital and community, brought together to better meet the needs of people with substance use disorder. What You Will DoAssists clients in the development and implementation of a care plan tailored to the client's needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues;Act as a liaison and client advocate among those involved with the client's care including family, other caregivers, medical and other multi-disciplinary providers.Provide supportive counselling or referral and linkages to health care, programs or service providers.Provide crisis management/intervention and assist in the development of crisis plans for clients;Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;Maintain strict confidentiality and follow all other required policies and procedures;&nbsp;Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favorably on the organization.Attend and actively participate in all required training;&nbsp;Liaise, collaborate and coordinate with other professionals, service providers and partners;&nbsp;Participates in partnership meetings as requiredParticipates in weekly team meetings, individual supervision and regular agency administration meetingsTakes responsibility for identifying areas for professional growth and training, in conjunction with the Manager or DirectorParticipates in ad-hoc committees within the agency, providing input to improve the services provided by the agencyRepresents the Network at external workshops, inter-agency initiatives, staff training and other community-based activitiesComplete other duties, from time to time, as assigned by Program Director/ManagerWhat You Bring:Completion of post-secondary education in social services/human services or equivalentMinimum 3 years of experience in providing support to adults with mental health and or substance use issues.An understanding of harm reduction, and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with client on goals/priorities&nbsp;Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skillsGroup counselling related to mental health, addictions and related issuesExcellent Management of the privacy and confidentiality of all client information according to agency policy​Comprehensive knowledge of mental health and housing services and networks in Toronto&nbsp;Accurate&nbsp;record keeping and reports time sheets, expense claims and other required information, in accordance with agency guidelines&nbsp;Good oral and written communication skills and computer literacy, including MS word and ExcelAbility to work effectively in a team environmentDemonstrated effectiveness working with minimal supervision with proven reliability and trustworthinessUnderstanding of cultural competency and anti-oppression framework&nbsp;Proven experience with anti-racist and DEI practices.&nbsp;&nbsp;Ability to communicate in a different language, an asset.A valid Ontario driver’s license and a care is required.&nbsp;Work Environment:​​​The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.&nbsp;Combination of walking and sitting for a long period of time.&nbsp;Ability to use office equipment and computers.&nbsp;Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.lifting&nbsp;to 25 pounds. May include exposure to elements when working,&nbsp;sitting and/or driving for extended periods of time.May&nbsp;be&nbsp;required&nbsp;to&nbsp;be&nbsp;on-call&nbsp;as&nbsp;emergency&nbsp;contact&nbsp;after hours.&nbsp;Hours of work may include, on occasion, some early evenings.What We Offer:E-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionOur Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply. Note:A satisfactory vulnerable sector check (VSC) is also required.This posting provides only a summary of the responsibilities and requirements for the position&nbsp;Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

LOFT Community Services

Service Navigator, Addiction_FT-Contract

Head Tennis Adaptive Program Coordinator (m/f/d) located in Markham, ON, Canada or Toronto, ON, Canada. This is a Contract - Part-Time &nbsp;Weekdays and Weekends position.Hours will range from &nbsp;5 - 10 hours per week. &nbsp;<h2>About us</h2>Proset Autism is a dedicated organization within the civic and social sector, committed to enhancing the lives of individuals with autism through specialized programs and community involvement.<h2>What you will do</h2><ul><li>Coordinate and lead adaptive tennis programs for individuals with autism.</li><li>Develop and implement program plans and schedules.</li><li>Collaborate with other coaches and volunteers to ensure a supportive environment.</li><li>Monitor and evaluate the progress of participants and adjust programs as needed.</li><li>Engage in digital marketing efforts to promote the program and increase participation.</li></ul><h2>What we are looking for</h2><ul><li>Proficiency in Digital Marketing.</li><li>Strong skills in MS Office, including MS Excel and MS Word.</li><li>Experience working with individuals with autism is preferred.</li><li>Excellent communication and organizational skills.</li></ul><h2>Why join us?</h2><ul><li>Opportunity to make a meaningful impact in the community.</li><li>Flexible working conditions.</li><li>Collaborative and supportive team environment.</li></ul><h2>Our Hiring process</h2><ul><li>Submit your application and resume.</li><li>Initial interview with the hiring manager.</li><li>Final interview with the program director.</li></ul><h2>Place of work / Location</h2><ul><li>Markham, ON, Canada</li><li>Toronto, ON, Canada</li></ul><h2>How to apply for this job</h2>Apply to this job by carefully following the instructions in this job posting.

Proset Autism

Head Tennis Adaptive Program  Coordinator

Title of Job: Coordinator Date: December 22, 2025 Closing Date: January&nbsp;5, 2026 Location:&nbsp;Toronto, ON – Arleta and Shoreham Hubs Compensation:&nbsp;$64,933 - 76,560 annually prorated Contract Duration:&nbsp;5-Months Contract Work Type: Onsite Job ID:&nbsp;10492239 Existing or New Position:&nbsp;Existing Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Job Summary: The Coordinator provides team leadership in the overall service delivery and day-to-day operations of the Service. In conjunction with the Program Manager, this position provide a range of assistance and support in facilitating optimal client care and facilitates the general operation Essential Duties:<ul><li>Oversee all aspects of the site management of the Service. This includes managing all health and safety requirements and general maintenance and security.</li><li>Promote personal empowerment through personalized programming, coaching, mentoring and support, enabling each to meet the daily requirements of their living environment;</li><li>Advocate in navigating the social services and health care systems to ensure accessibility and availability of services;</li><li>Mediate issues included but not limited to clients, residents and neighbours with conflict resolution</li><li>Provide leadership and support to direct service staff, including scheduling, training, performance management, and recruitment.</li><li>Develop and implement operating procedures for the site and ensuring compliance with established standards including but not limited to property standards, fire codes and health and safety etc.;</li><li>maintain a general awareness of the daily activities and client issues and identifying staffing issues;</li><li>Responsible for coordinating the acquisition, use, and maintenance of site equipment and supplies, managing repair requests</li><li>maintain accurate service records and incident reports, and overseeing petty cash handling.</li><li>Participate in the regular service planning processes including but not limited to service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities and program evaluation report etc;</li><li>identify gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities;</li><li>Organize and participate in client meetings or other group activities which promote the well being of the residents and the smooth operation of the service;</li><li>Provide other related assistance as required by the Program Manager</li></ul>Qualifications:<ul><li>A degree/diploma in health care/social services or other related field</li><li>At least 5 years relevant community support service experience in the mental health sector</li><li>Excellent understanding of harm reduction and psychosocial rehabilitation principles as acquired through a post secondary education,</li><li>Knowledge of the issues faced by adults with special needs and of a marginalized client group .</li><li>Experience in program development, planning and evaluation.</li><li>An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.</li><li>Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with clients.</li><li>Excellent interpersonal, communication and counselling skills are required</li><li>Advocacy skills with knowledge of local community agencies and other professional services available for the client group </li><li>an ability to establish effective relationships with service providers, residents’ families and friends etc.</li><li>Good intake assessment, crisis intervention, advocacy and problem solving skills.</li><li>Computer literacy sufficient to produce and maintain files, records or statistical information.</li><li>A valid Ontario driver’s license is preferred</li></ul>Work Environment:<ul><li>Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.</li><li>May be required to be on-call as emergency contact for after hours, on a rotating schedule.</li><li>Staff will be required to work in client rooms and may be exposed to second hand smoke</li></ul>What We Offer:<ul><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note:<ul><li>A satisfactory vulnerable sector check (VSC) is also required.</li><li>This posting provides only a summary of the responsibilities and requirements for the position&nbsp;</li></ul>

Coordinator_FT-Contract

Royal Victoria Regional Health Centre (RVH) Foundation is driving transformational change in Simcoe-Muskoka, advancing health care through bold vision and community partnership. The Keep Life Wild Campaign is our call to action, uniting donors, volunteers, and hospital leaders to invest in priorities that will shape the future of care for our region.As Manager, Donor Advising, you will play a pivotal role in raising the funds that make this vision possible. You will lead a team of dedicated fundraising professionals and mobilize Cabinet volunteers, inspiring excellence and fostering a culture of collaboration, gratitude, and impact. Through disciplined portfolio management, strategic donor engagement, and authentic relationship-building, you will ensure every donor experience is meaningful and every contribution drives progress for RVH and the communities we serve.PEOPLE &amp; CULTURE LEADERSHIPAt RVH Foundation, people leaders play a central role in shaping a workplace where staff are fulfilled by seeing the impact of their work, growing and developing in ways that matter to them, and feeling they belong. Managers are expected to:<ul><li>Create team environments rooted in trust, clarity, and belonging</li><li>Provide regular coaching, feedback, and encouragement to support individual growth</li><li>Foster a sense of purpose by connecting daily work to meaningful impact</li><li>Model values-aligned behaviors and address issues that undermine team culture</li><li>Build a workplace where people feel cared for, supported, and proud of what they contribute</li></ul>Leading people at RVH Foundation is not just about delivering results. It’s about helping each other thrive while we achieve those results together.KEY RESPONSIBILITIESTeam &amp; Fundraising Leadership<ul><li>Lead, coach, and mentor Donor Advisors, providing feedback and support to maximize individual and team performance</li><li>Mobilize Cabinet volunteers for fundraising activities, ensuring engagement and fulfillment in their roles</li><li>Drive disciplined portfolio management and donor strategy development for self and team</li><li>Contribute to the development of fundraising strategies and lead initiatives that are strategically aligned with Foundation business goals</li><li>Ensure team-based fundraising targets are met, and personally close $1–2M+ in major gifts annually</li><li>Champion an approach anchored by discipline, accountability, and creativity in donor engagement</li><li>Use data and systems to track activity, monitor results, and reinforce accountability</li><li>Collaborate with hospital leaders and Foundation staff to translate priorities into compelling donor opportunities</li><li>Occasionally represent the Foundation externally at events or in the community, as requested</li><li>Donor Experience and Engagement</li><li>Personally manage a portfolio of donors and prospects, leading cultivation, solicitation, and stewardship strategies</li><li>Oversee the design and execution of portfolio strategies across Donor Advisors, ensuring portfolios are balanced, strategically aligned, and consistently advanced</li><li>Ensure every donor journey reflects discipline and creativity, moving prospects purposefully from identification to solicitation to long-term stewardship</li><li>Partner with hospital staff and leaders to identify compelling donor opportunities and grateful patient prospects, ensuring fundraising initiatives are closely aligned with organizational priorities</li><li>Collaborate with Marketing and Donor Experience teams to co-create proposals, cultivation and recognition strategies, and impact reports that strengthen donor trust and loyalty</li><li>Use data, frontline insights, and donor feedback to refine strategies, improve outcomes, and build lasting philanthropic partnerships</li></ul>KEY RELATIONSHIPS<ul><li>Reports to the Director, Development, working closely on team alignment, fundraising priorities, and donor engagement</li><li>Directly supervises Donor Advisors and mobilizes Cabinet volunteers</li><li>Partners with Foundation staff, hospital leaders, and volunteers to advance fundraising goals</li><li>Cultivates relationships with donors, prospects, and community leaders to grow philanthropic investment in RVH and the Keep Life Wild campaign</li></ul>COMPETENCIES &amp; EXPERIENCE<ul><li>5 to 7 years of progressive experience in major gift fundraising in a hospital foundation or similarly complex organization</li><li>Proven ability to build and mentor high-performing teams, with exceptional skills in coaching, feedback, and emotional intelligence</li><li>Success in closing major gifts, with a strong grasp of all aspects of the gift cycle</li><li>Expert in portfolio management, donor strategy, and disciplined use of data and systems</li><li>Skilled in volunteer mobilization and engagement</li><li>High emotional intelligence and executive presence with donors and community leaders</li><li>Committed to confidentiality, ethical practice, and modeling organizational culture and values</li><li>Demonstrates adaptability and effectiveness in a fast-paced, values-driven environment, balancing multiple priorities with professionalism</li><li>Brings energy, curiosity, and initiative to their work, collaborating across teams to achieve results and drive progress</li></ul>COMPLIANCE &amp; CREDENTIAL REQUIREMENTS<ul><li>University degree, college diploma/certificate or equivalent combination of education and experience</li><li>Commitment to life-long learning; CFRE designation encouraged</li><li>Adheres to Occupational Health &amp; Safety Policy and all relevant regulations</li><li>Must hold a valid driver’s license and have access to dependable transportation</li></ul>

Royal Victoria Regional Health Centre

Manager, Donor Advising

Create Lasting Change with Al Mustafa Canada!Al Mustafa Canada is a registered charity committed to uplifting vulnerable communities across 25 countries. Through our global humanitarian programs, including healthcare, sight restoration, clean water, education, orphan support, food distribution, and emergency &amp; disaster relief, we work to empower families and transform lives with dignity and compassion.We are currently seeking dedicated volunteers who want to make a meaningful impact and be part of positive change in our communities and beyond.Volunteer Opportunities Include: - Donor Outreach Caller - Fundraising Volunteer - Community Food Bank Volunteer (Our food bank is located at 205 N Service Rd, Mississauga, ON L5A 1A4) - Volunteer Grant Writer - And more!Whether you’re looking to give back, gain valuable experience, or support causes that truly matter, there’s a place for you at Al Mustafa Canada.What We Provide:&nbsp; - Full training and direct support from a supervisor - A welcoming, mission-driven environment - An opportunity to gain hands-on experience in donor relations, fundraising, and professional communication - Volunteer hours, Volunteer certificate and references (upon request) - Opportunity to make a meaningful global impactTime Commitment:&nbsp; - Flexible schedulingJoin us. Serve with purpose. Help create lasting change.&nbsp;Sign up to volunteer today: <a href="https://www.almustafacanada.org/become-a-volunteer/" target="_blank">https://www.almustafacanada.org/become-a-volunteer/</a>Have questions? Email: <a href="mailto:info@almustafacanada.org" target="_blank">info@almustafacanada.org</a> or call 844-949-4726To learn more about Al Mustafa Canada, visit: <a href="http://www.almustafacanada.org" target="_blank">www.almustafacanada.org</a>Follow us on social media @almustafacanada (Facebook, Instagram, and You Tube)

Al Mustafa Canada

Create Lasting Change with Al Mustafa Canada! Volunteers Needed | Flexible Roles | No Experience Required

BE a part of something BIG and here’s why…At the Canadian Cancer Society (CCS) we are committed to improving the cancer experience by helping people with cancer live their lives more fully. CCS’s Wheels of Hope program helps people who can’t get to their cancer treatment appointments, providing trips when people need us most.&nbsp;WHAT YOU’LL BE DOINGAs a Wheels of Hope driver, you will be responsible for:• Responding to requests for client rides from the Transportation Coordinator, ideally via email, and wherever possible being flexible with your schedule as busy days/times/periods change• Confirm travel arrangements with client(s) by phone• Offer minimal assistance to get clients in and out of the car (no lifting permitted)• Put client safety first by following safe driving procedures and keeping your license and insurance details updated• Adhere to all Canadian Cancer Society policies, procedures, standards and guidelines including client confidentiality, role boundaries and our 100% smoke free policyWHAT WE ARE LOOKING FORYou understand that cancer can change everything and that accessing critical programs and services creates a whole new level of community. You recognize that the Wheels of Hope program requires flexibility, as we respond to the continually changing schedules of current clients and other drivers.&nbsp;You are ready to do your best to make a client’s ride to treatment one less thing they have to worry about, allowing them the space and focus to handle their journey in their own way.&nbsp;You are comfortable using online tools, like email and our scheduling software. You have a valid&nbsp;driver’s license with 3 or fewer demerit points and operate a reliable 100% smoke-free vehicle. You must be willing to have a criminal records check.OUR INVESTMENTAs an organization we will provide you with training and support to prepare you for this important role. You will be supported by the Transportation Coordinator, who will be providing your driving schedule and be there to help you throughout your time on the road.&nbsp;You will be part of the larger Wheels of Hope team, including over 1600 volunteer drivers and many staff who share your desire to help as many people as possible get to their treatments.&nbsp;&nbsp;YOUR COMMITMENT&nbsp;• This is an important leadership role. We ask that you dedicate at minimum a half day to one day weekly, although we are able to accommodate those able to give a few days a month or during particular times of the year (ie summer months, winter months).• Your schedule will be provided three (3) days ahead of time and will depend on busy days/periods, your preferences and client demand. If you’re not getting as many rides as you’re available to take, we ask you to contact your Transportation Coordinator to discuss changing your availability.• You are agreeing to initiate and respond with regular, consistent communication between the Transportation Coordinator, clients you are scheduled to drive and other partners including other Wheels of Hope drivers.&nbsp;* As a volunteer, you are a representative and ambassador who promotes the mission and values of the organization.&nbsp;HOW TO APPLYPlease go to <a href="http://www.volunteercancer.ca.&nbsp;Search" target="_blank">www.volunteercancer.ca </a>Search for "Wheels of Hope" and choose the town or city that is closest to you.&nbsp; For any&nbsp;questions regarding this position please email at <a href="mailto:volunteer@cancer.ca" target="_blank">volunteer@cancer.ca</a>

Canadian Cancer Society

Wheels of Hope Volunteer Driver

Department&nbsp;Clinical Operations&nbsp;Reports&nbsp;to&nbsp;Senior&nbsp;Manager, Clinical Operations&nbsp;Job&nbsp;type&nbsp;Permanent Part-TimeLocation&nbsp;Based&nbsp;Canada Wide&nbsp;Posting&nbsp;period&nbsp;This job posting will expire on January 4 2026 ​or until we receive 200 applicants, whichever comes first. We encourage you to apply early. &nbsp;Shift ID&nbsp;None&nbsp;Schedule&nbsp;1&nbsp;Week 1&nbsp;Wednesday from 3:00pm to 4:00pm ET, Thursday, Friday, Saturday from 2:00pm ET - 10:00pm ET&nbsp;Schedule&nbsp;1&nbsp;Week 2&nbsp;Wednesday from 3:00pm to 4:00pm ET, Thursday, Friday, Saturday from 2:00pm ET - 10:00pm ET&nbsp;At Kids Help Phone (KHP), we‘re committed to being there for young people whenever and however they reach out for help, which often involves providing support during overnight shifts, weekends, and holiday periods. Please note that roles in clinical operations follow a schedule that includes overnight and weekend shifts. These timeframes are essential to meeting the needs of the youth we serve.&nbsp;We encourage all applicants to thoughtfully consider their availability in relation to the required schedule. The specifics of the schedule will be discussed during your interview and at the time of offer. Your presence during these critical timeshelps ensure we can be there when young people need us most.&nbsp;The opportunity&nbsp; &nbsp;As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices. &nbsp;&nbsp;KEY FUNCTIONS AND RESPONSIBILITIES&nbsp;&nbsp;<ol><li>Directly manage 24/7 operations of texting and counselling operations to meet service KPIs and clinical standards:</li><li>Ensure optimal day-to-day service delivery including queue management, team management and engagement, monitoring and evaluating contacts in the moment, clinical support, etc. </li><li>Operationalize floor management strategies, including overseeing schedule adherence of services and optimizing floor activities, etc. </li><li>Collaboration with Workforce to ensure 24/7 coverage, making decisions on last minute call-ins, etc. </li><li>Management and monitoring of frontline activities i.e. floor and platform management, debriefing, consultation, etc. </li><li>Making operational and data-driven decisions to optimize in the moment service delivery </li><li>Lead the implementation of operational, and strategic activities and changes ,i.e. champion change management of initiatives, etc. </li><li>Participation in the on-call system. </li><li>Performing clinical service duties (taking contacts or conversations) as necessary as per agency guidelines and tracking or noting accordingly.</li><li>Ensure alignment to clinical, operational and organizational guidelines, standards and policies</li><li>Be the go-to resource for front line staff for clinical and operations support, providing in the moment leadership and direction to fulfill management duties. </li><li>Provides guidance and direction to staff and has in the moment decision making authority </li><li>Ensure that policies and standards are being followed including quality, training, operational performance and professional conduct. </li><li>Has authority to manage in the moment performance, employee conduct and issue discipline </li><li>Ensure the terms of collective agreements with bargaining unit members are upheld </li><li>Provide in-the-moment clinical and operational leadership to the frontline teams</li><li>Provide clinical consultation and direction for frontline (Duty to report, clinical framework, challenging or complex behaviours)</li><li>Provide one-on-one and group debriefs</li><li>Initiate and support self-care skills and strategies for frontline</li><li>Lead team meetings as needed</li><li>Attend and participatein program or department meetings as a representative of the management team</li><li>Responsible for supporting the hiring process of front-line staff with people and culture managers.</li><li>Leading a culture of excellence and professionalism and ensuring team dynamics are aligned with KHP values, policies, departmental strategies, etc. Ensure alignment within the management team and KHP values.</li><li>Liaise with IT team to address technical issues impacting service<ul><li>Supporting technical aspects of onboarding and service delivery</li><li>Addressing service outages and reporting to applicable teams and leaders</li><li>Understanding of IT requirements for all services</li></ul></li><li>Provide situational leadership to frontline staff and liaise with assigned people manager<ul><li>Collaborative approach and team support of frontline; making people and performance managers aware of clinical and behavioural performance</li><li>Investigate and respond to performance/service/complaints/grievances, breeches of policy issues, in consultation with the Senior Manager;</li><li>Collaborate, consult and build strong partnerships with colleagues and other Divisions such as Workforce Management, Quality and Education and Human Resources.</li><li>Contributing to and maintaining up to date records such as supervision and performance notes;</li><li>Representing Kids Help Phone in media, at external committee and in internal committees as required;</li></ul></li><li>Address client complaints and in the moment service issues<ol><li>Taking complaints, responding to back channel emails and responding or following up as required</li><li>Implement any performance management requirements in collaboration with direct manager</li><li>Consulting with external agencies as required;</li></ol></li></ol>&nbsp;The qualifications: &nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Computer literacy including the ability to adapt to new software technology </li><li>Bilingualism (French and English), both verbal and written is LANGUAGE REQUIREMENT</li><li>Minimum 2-3 years professional experience managing employees and/or volunteers, preferably in mental health or child welfare </li><li>Have a demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact. </li><li>Thrives in a fast-paced environment, leaning into change and demonstrating ability to remain calm and level-headed. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make in the moment decisions with good judgment </li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic </li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills </li><li>Flexible and adaptable in a complex, changing environment </li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization&nbsp;</li></ul>&nbsp;Requirements &nbsp;<ul><li>Reliable high-speed internet (minimum 25 Mbps download / 10 Mbps upload) and access to a closed, private workspace to ensure client confidentiality.</li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required&nbsp;</li></ul>Don’t&nbsp;meet every qualification&nbsp;listed?&nbsp;Studies&nbsp;often&nbsp;report that&nbsp;equity-deserving&nbsp;people&nbsp;are less likely to apply&nbsp;for&nbsp;jobs unless they meet every&nbsp;requirement. KHP&nbsp;is&nbsp;dedicated to building a&nbsp;more&nbsp;diverse,&nbsp;inclusive&nbsp;and authentic workplace, so if&nbsp;you’re&nbsp;excited about this role,&nbsp;but your experience&nbsp;doesn’t&nbsp;align with every qualification, we&nbsp;welcome&nbsp;you to apply anyway. You may&nbsp;have&nbsp;the&nbsp;qualifications&nbsp;/ experience&nbsp;for this&nbsp;role&nbsp;or other&nbsp;opportunities&nbsp;at&nbsp;KHP! &nbsp;The&nbsp;application&nbsp;process&nbsp;To apply for this opportunity, you can tap&nbsp;the “Apply” button&nbsp;on this&nbsp;page&nbsp;and follow the on-screen instructions. &nbsp;About KHP, Canada’s Unlock The Hope Youth Charity&nbsp;KHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>. &nbsp;Inclusion, Diversity, Equity and Accessibility (IDEA)&nbsp;KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse,&nbsp;equitable&nbsp;and accessible. &nbsp; As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. &nbsp; &nbsp;To learn more about how we are committed to advancing IDEA, you can explore&nbsp;<a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a> &nbsp;Accommodations&nbsp;KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If&nbsp;you’re&nbsp;contacted about an opportunity, you can reply and let us know if you&nbsp;require&nbsp;accommodations at any time.&nbsp;Candidate verification&nbsp;&nbsp;The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit,&nbsp;employment&nbsp;and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. &nbsp;Privacy&nbsp;KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s&nbsp;<a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>. &nbsp;Message to agencies&nbsp;KHP&nbsp;doesn’t&nbsp;accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP&nbsp;won’t&nbsp;consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is&nbsp;deemed&nbsp;gratuitous. KHP&nbsp;won’t&nbsp;be&nbsp;obligated&nbsp;or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is&nbsp;subsequently&nbsp;hired.&nbsp;

Bilingual Manager, People and Clinical Performance - Part-Time

DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob typeFull-Time, Permanent, Remote &nbsp;working onlyLocationOntario&nbsp;Posting Close DateWednesday January 7, 20206The opportunity&nbsp;Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!&nbsp;The responsibilities:&nbsp;People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals &nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements &nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives &nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization &nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required&nbsp;</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!&nbsp;The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.&nbsp;About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.&nbsp;Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. &nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.&nbsp;Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. &nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.&nbsp;Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

BOARD OF DIRECTORS&nbsp;(Volunteer position)&nbsp;The Canadian Skin Patient Alliance (CSPA) is seeking a dedicated volunteer, ideally with previous experience on the board of a charity, with a background in fundraising, and who is interested in supporting people impacted by skin disorders to join our national Board of Directors.&nbsp;The CSPA is especially interested in recruiting new board members with specific expertise and skills:&nbsp;Legal&nbsp;IT&nbsp;Human Resources&nbsp;&nbsp;Social Media&nbsp;&nbsp;Advocacy&nbsp;About Us&nbsp;The Canadian Skin Patient Alliance (CSPA) is a national not-for-profit organization dedicated to promoting skin health and improving the quality of life of Canadians living with disorders that affect skin, hair and nails. We educate and raise awareness about the impacts of skin disorders, support patients, and advocate on behalf of our community for improved access to treatment and care across the country. We also serve as an umbrella organization for Canadian patient groups and organizations that deal with specific skin disorders.&nbsp;&nbsp;Board Member Duties&nbsp;The Board of Directors is responsible for the overall governance and strategic direction of the Canadian Skin Patient Alliance (CSPA) and shall serve without remuneration whereas the staff are responsible for all operations of the organization.&nbsp;&nbsp;The successful candidate must prepare for and attend Board meetings every two months (in addition to special meetings that may occur throughout the year) and be prepared to join other committees and/or working groups of the board.&nbsp;Responsibilities of the Directors&nbsp;&nbsp;Fiduciary duty: This includes financial stewardship of resources including ensuring availability of and overseeing allocation of financial resources; ensuring that appropriate financial policies are in place for the CSPA; approves the annual budget and monitors regularly.&nbsp;&nbsp;Strategic Direction: This includes the formulation and adoption of the CSPA’s mission, vision and values; the development and adoption of a strategic plan that is consistent with the mission and values to achieve the vision; and the oversight of the operations for consistency with the strategic plan.&nbsp;&nbsp;Risk identification and oversight: Risk management is included in the project planning of the organization.&nbsp;&nbsp;Oversight of the operations of the organization: This includes providing input into the performance management of the Executive Director (via the Executive Committee) as well as oversight of the CSPA specific projects.&nbsp;&nbsp;Communication and promotion: Where appropriate, Directors are encouraged to promote the mission and vision of the organization and advocate for the CSPA.&nbsp;&nbsp;Governance: The Board of Directors will ensure the quality of its own governance, ensuring compliance with legal requirements as outlined in the Canadian Not-for-Profit Corporations Act and will periodically review its policies and structure.&nbsp;&nbsp;Requirements and Commitments&nbsp;Be 18 years of age or older&nbsp;&nbsp;Committed to serving the needs of people with skin disorders and their families&nbsp;Ability to communicate in English&nbsp;&nbsp;Be prepared to commit for a two-year term as a director. Directors may be elected to up to three consecutive terms&nbsp;Additional assets include:&nbsp;&nbsp;Experience in fundraising or human resources&nbsp;Knowledge of the health care system in Canada and awareness of the health policy environment&nbsp;Ability to communicate in French or languages other than English.&nbsp;The CSPA aims to reflect the communities that we serve so we welcome candidates with varied backgrounds and experiences to apply. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.&nbsp;To Apply&nbsp;Please email the Executive Director at <a href="mailto:executivedirector@canadianskin.ca" target="_blank">executivedirector@canadianskin.ca</a> by January 8th, 2026. Provide your resume and cover letter which clearly tells us about your experience with and/or interest in our organization and the skills and knowledge are you willing to bring to our board. Please include your contact information with email address (preferred) and/or phone number where you can be reached.&nbsp;&nbsp;

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