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Various Policy and Delivery roles &nbsp;Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Remote or In OfficeReports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program Manager / DirectorDivision / Cluster:&nbsp;&nbsp;&nbsp;&nbsp; Population Health &amp; Delivery Policy, Maureen E. Campisano Integrated Service Delivery, Organization Shared ServicesRole type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; VolunteerPosition Summary:Are you passionate about patients with multiple long term health conditions? Do you want to see a care system where patients with complex needs have one coordinated point of contact for support across all Ministries, Agencies and providers? If so, come join Valued Connections Healthcare.Valued Connections Healthcare is looking for a number of team members across Client Contact Services, Community Education, Program Design, Business Services, IT, Procurement and Finance.&nbsp;Key Responsibilities:Business Services or Finance Advisors<ul><li>The Business Advisors provide direct support to senior management and the operating teams in their area of expertise, Business Advisors support one of the following units - for example<ul><li>Procurement:<ul><li>Provide end-to-end procurement support to front line through request, purchase order issuance, vendor relationship management and quote management.&nbsp;</li><li>Design and support the procurement policy, processes and standardization of methods.&nbsp;</li></ul></li></ul></li></ul><ul><li>Finance:<ul><li>Provide Operational and Administrative Fiscal Support, including payment coding, payables, receivables, expenses, internal audit and cash management activities</li><li>Support the design, management, training and implementation of agency-wide finance practices and controls.&nbsp;</li></ul></li></ul><ul><li>IT:<ul><li>Provide Service Desk Support including password rests, activations, hardware issues, hardware upgrades and system updates</li><li>Working with procurement support the planning, implementation and go live of new tech within the organization working to modernize service delivery.</li></ul></li></ul>Program Advisor&nbsp;<ul><li>Owns the end to end process for design, development, creation and training of our Community Education Series including webinars, seminars, workshops, outreach materials, information sheets and other educational programs.</li><li>Supports the policy and delivery design for Service Delivery, including creating forms, handbooks, materials, working with Customer Experience to improve processes and more.&nbsp;</li></ul>Workshop Facilitator, Regional&nbsp;Using the standard approaches, plan, deliver and coordinate the delivery of webinars, seminars and workshops in your local community. Hamilton and Toronto preferred.Customer Service AgentSupport routine client questions including intake, registration, resource orders, and information updates.&nbsp;

Valued Connections Healthcare

Various Policy and Delivery Roles

Title of Job:&nbsp;Registered Practical Nurse Vacancy: 2 Date:&nbsp;January 2 , 2025 Closing Date: January 18, 2026&nbsp; Location: Toronto, ON -&nbsp;Hospital to Home (H2H) and TPH CAMH Compensation:&nbsp;$31.22/hr Contract Duration:&nbsp; Work Type:&nbsp;Onsite Job ID: 10453331 Existing or New Positions:&nbsp;NewWho We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573&nbsp;annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Job Summary: As the Registered Practical Nurse, you will be part of an interdisciplinary team, who is expected to ensure the safety and security of the resident environment, to practice in accordance with College of Nurses of Ontario professional standards, and the policies and procedures as defined by LOFT Community Services. The RPN will be responsible for working with individuals from diverse backgrounds, contributing to Program development, participating in clinical supervision; and providing support to the physical, cognitive, mental health and social/recreational needs of older adults and seniors in a way that enhances their dignity and personal empowerment. The RPN is directly responsible for developing and articulating strategies for the management of recovery and psychosocial rehabilitation using information collected through assessments and collaboration with the PSWs. Additionally, you will liaise with community agencies, other practitioners, and key partners to coordinate care for clients. LOFT was chosen to be the Homecare and Community Services provider for CAMH's new Hospital to Home (H2H) program. The standard Service Period for a H2H Program is sixteen (16) weeks in duration, with one Service Bundle to be assigned to the Patient and delivered over the course of this defined timeframe, with Services provided in accordance with the Patient Transitional Care Plan. The H2H program is designed to support adults 55+ facing complex mental health challenges, addiction, dementia and responsive behaviours along with physical health and care needs. This program will focus on individuals lacking access to appropriate supports while living in the community and other social determinants of health. The H2H LOFT Service Team will be working closely with CAMH partners as part of an integrated care model and ensures contact with referred individuals in the community within 24 hours.&nbsp;As part of this mobile team, staff will be travelling across the GTA to meet and work in a variety of environments to support individuals where they are at including in their homes.&nbsp; The Path Home (TPH) is a 48-unit ALC transitional housing program designed to provide supportive care to individuals living with mental health challenges. Our program aims to create a nurturing environment where clients can transition from acute care settings to a more stable living arrangement. Our program operates in partnership with the Centre for Addiction and Mental Health (CAMH) and the University of Health Network (UHN) hospitals, exclusively accepting referrals from these organizations. Our dedicated nursing staff offers medical monitoring, wound care, and medication management, while clients also have access to primary care services and case management services. Life skills training and community engagement activities empower our clients to live independently and experience meaningful connections. Our program aims to holistically address physical, mental, and emotional needs, fostering a smoother transition, collaborative care, and empowerment for a successful reintegration into the community What You Will Do:<ul><li>Provides direct nursing care with medications as defined by the College of Nursing Practice including<ul><li>administration of medications through oral, subcutaneous, topical, natural body orifices, intracutaneous, tubing routes</li><li>transcribing medical orders as given by physicians in writing or by telephone</li><li>administration of routine medications including narcotics</li><li>administration of routine p.r.n. medications, effect of such and identify when the order needs to be adjusted.</li><li>maintains security of medication system and storage</li><li>orders medications as required and maintains the MAR system.</li><li>follows all policy and procedures as outlined by the Pharmacy.</li></ul></li><li>Identify changes in appearance/behaviours, reporting physical and mental health concerns, unusual or exceptional occurrences and behaviour.</li><li>Participate in service planning and development of personal goals for clients to transition to their permanent discharge location;</li><li>Provide support with behaviours arising from cognitive issues, intervening in conflicts between residents, and contacting appropriate emergency services in crisis situations;</li><li>Maintain all records of service and ensuring supplies and equipment are readily available;</li><li>Conduct mandatory assessments and provide timely and accurate record keeping and reports as required;</li><li>Ensure proper care is rendered in a safe and clean environment;</li><li>Liaise with physicians, pharmacists and other health care providers regarding client care;</li><li>Provide advice, coaching and support to staff regarding medical/healthcare questions and concerns;</li><li>Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;</li><li>Maintain strict confidentiality and follow all other required policies and procedures;</li><li>Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on LOFT Community Services;</li><li>Liaise, collaborate and coordinate with other professionals, service providers and partners within the Program;</li><li>Participate in on call rotation regularly and as required;</li><li>Follows standard infection control practices and enhanced precautions as instructed;</li><li>Effectively participate as a member of the LOFT Team; attend staff/team meetings, client care conferences, other meetings etc. as required;</li><li>Serve as back up to Personal Support Workers, as required;</li><li>Attend and actively participate in all required training;</li><li>Complete other duties, from time to time, as assigned by the Director; • Support Services and/or Director</li></ul>What You Bring:<ul><li>Currently registered with the College of Nurses of Ontario;</li><li>Graduate of a recognized program for Registered Practical Nurse</li><li>Medication Administration Certification or completion of an RPN education preparation program that includes medication administration</li><li>Experience with vulnerable older adults and seniors with serious mental illness, cognitive, addiction and responsive behavioural challenges who have been longer term hospital patients;</li><li>First Aid and CPR certification;</li><li>Knowledge of social services and community resources and supports for adults and seniors;</li><li>Criminal Records Check and Vulnerable Sector Screening</li><li>An understanding of recovery and psychosocial rehabilitation principles and the therapeutic relationship;</li><li>Well-developed problem-solving abilities and interpersonal skills;</li><li>Self-directed, results oriented and capable of working independently as well as in a team environment</li><li>Physically able to perform demanding body mechanics (i.e. lifting, transferring, Hoyer, etc.</li><li>Counselling, responding and assessment skills;</li><li>Good oral and written communication skills and computer literacy, including MS Word and Excel;</li><li>Ability to collaborate effectively with other members of inter-professional care teams, clients, family members and community team members;</li></ul>Work Environment:<ul><li>Physically able to perform demanding body mechanics i.e. lifting, transferring, Hoyer, etc.)</li><li>Staff will be required to work in client’s own homes and may therefore be exposed to secondhand smoke.</li><li>Occasional evening and weekend hours may be required.</li><li>Expected to meet people outside, making exposure to the weather an expectation of the position.&nbsp;</li><li>A car is not a requirement of the position however driving for prolonged periods of time with frequent stops is an essential part of the job.&nbsp; You may need to walk on rough terrain from time-to-time, for example uneven ground, parks, or ravines while providing outreach to community members sleeping outside.</li></ul>What We Offer:<ul><li>E-learning program available all year round</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply. Note:<ul><li>A satisfactory vulnerable sector check (VSC) is also required.</li><li>This posting provides only a summary of the responsibilities and requirements for the position. The complete job description is available upon request by contacting <a href="mailto:hrteam@loftcs.org" target="_blank">hrteam@loftcs.org</a>. &nbsp;</li></ul>

LOFT Community Services

Registered Practical Nurse_Relief

Fixed-Term Employee Contract until March 31, 2027, Part-Time at 28 Hours/WeekThe Alliance for Healthier Communities is the voice of a vibrant network of community-governed primary health care organizations. Alliance members serve diverse communities across the province of Ontario, and they are rooted in the communities they serve. They share a commitment to advancing health equity through the delivery of comprehensive primary health care.Our Vision:&nbsp; &nbsp;&nbsp; Equitable health and wellbeing for everyone living in Ontario.Our Mission:&nbsp; &nbsp;Advance comprehensive primary health care and advocate for changes in Ontario’s health and social systems to address inequities.POSITIONThe Evaluation and Knowledge Translation Specialist develops, implements and oversees the evaluation strategy and knowledge translation activities for the Social Prescribing project. This role works closely with the project team, project participants and stakeholders to integrate learning and improvement into project practices and mental health delivery.RESPONSIBILITIESStrategy Planning<ul><li>Collaborates with the team in the planning and evaluation of the project.</li></ul>Data Collection and Analysis<ul><li>Oversees the design of databases, data collection forms, error checking methods and related programmes for collection, analysis and reporting.</li><li>Designs, coordinates, and conducts interviews and focus groups to gather qualitative and quantitative data.</li><li>Coordinates data collection, delivery, entry, verification, analysis, and reporting.</li><li>Performs analysis, interpretation, evaluation of results, and prepares reports.</li><li>Analyzes development of processes, structures and systems to integrate learning and improvement into project practices.</li></ul>Program Evaluation&nbsp;<ul><li>Prepares data management and operations documentation for the project.</li><li>Liaises between study centre and remote study sites and personnel.</li><li>Communicates the project’s progress through regular reports.</li><li>Troubleshoots issues throughout research study development and implementation.</li><li>Applies specialized knowledge and scientific principles to review, critically appraise and interpret published literature.</li><li>Uses statistical software to analyze data and interpret results.</li><li>Writes sections of scientific papers, funding proposals and abstracts.</li><li>Conducts literature searches.</li></ul>Knowledge Translation and Exchange<ul><li>Leads knowledge translation and exchange initiatives; raises the projects’ profile at the appropriate forums and events.</li><li>Provides subject matter expertise relating to the evaluations; presents results at meetings, seminars, conferences and events as required.</li><li>Develops final project reports and materials, including public-facing resources.</li><li>Conducts knowledge sharing and communication with project implementers, partners, and relevant external audiences to demonstrate the impact of social prescribing work through info graphics, poster presentations, webinars, publishing articles, etc.</li></ul>Communications<ul><li>Develops materials and messaging by collecting, reviewing and summarizing information from various sources.</li><li>Supports the creation of press releases as needed.</li><li>Collaborates with internal teams to plan and implement knowledge mobilization initiatives using various platforms: social prescribing newsletter, social media, print, digital print, video, ebulletin, etc.</li></ul>QUALIFICATIONSRequirements<ul><li>Undergraduate degree in program evaluation, social sciences, or social services research, or an equivalent combination of education and experience.&nbsp;</li><li>Minimum three (3) years of experience in research and analysis support for a busy and diverse team.</li><li>Experience in conducting and supporting program evaluations and/or public health, or social science research.</li><li>Experience with quantitative and qualitative evaluation/research methods.</li><li>Experience with communications or knowledge translation initiatives for projects.</li><li>Excellent presentation, verbal and written communication skills to prepare a wide range of products and help stakeholders understand evidence/ data.</li><li>Ability to synthesize and translate complex information and experience for different audiences in a variety of formats, including verbally, in writing, and online.</li><li>Demonstrated ability to work independently, take initiative, manage multiple priorities and seek assistance as required.</li><li>Demonstrated ability to work collaboratively and effectively as part of a team.</li><li>Extremely detail-oriented with superior organizational skills and demonstrated ability to manage multiple projects with competing priorities.</li><li>Strong critical and analytical thinking and problem-solving skills.</li><li>Knowledge of web design and internet culture, with the ability to use various applications to build knowledge mobilization products and resources.</li><li>Proficient with Windows and Microsoft Office software applications including Outlook, Word, Excel, PowerPoint, and MS Teams.</li><li>Commitment to the principles of Health Equity, as outlined in the Alliance’s Health Equity Charter&nbsp;<a href="https://www.allianceon.org/sites/default/files/documents/Alliance%20Charter%202021-Full-English-Revised.pdf" target="_blank">https://www.allianceon.org/sites/default/files/documents/Alliance%20Charter%202021-Full-English-Revised.pdf</a>&nbsp;</li><li>Ability to conduct work in keeping with the Alliance’s commitment to anti-oppression, anti-racism (including anti-Black and anti-Indigenous racism), French language services, and to being 2SLGBTQ+ positive.</li><li>Previous experience in a health or health promotion environment preferred.</li><li>Experience with graphic design an asset.&nbsp;</li><li>Previous project management experience an asset.</li></ul>WORK LOCATIONThis position will have some flexibility of working from home and will be required to be on-site when needed at the Alliance office in Toronto, Ontario, Canada.COMPENSATIONThe Alliance offers an exceptional benefits package, including pension with HOOPP, extended health and dental benefits, and a generous vacation package. Salary is set within Alliance’s established salary grid and policy guidelines.&nbsp;Annual Salary:&nbsp;starts at$69,892&nbsp;POSITION STATUS&nbsp;This posting is for an existing vacancy.APPLICATION DEADLINE&nbsp;January 14, 2026 at 10:00am ETSUBMISSION INSTRUCTIONS&nbsp;Submit your cover letter and resume as one (1) document.The Alliance for Healthier Communities is an equity employer and encourages applications from Indigenous peoples and individuals from racialized groups, francophone communities and people of all sexual orientations and genders and persons with disabilities.Upon request, reasonable accommodation is available for applicants with disabilities throughout the recruitment process.We thank all applicants in advance however, only those under consideration will be contacted.

Alliance for Healthier Communities

Evaluation and Knowledge Translation Specialist 0.8FTE

Title of Job:&nbsp;Property Services Liason Date: December 31, 2025 Closing Date:&nbsp;January 14, 2026 Location: Newmarket, ON - York Region South Simcoe Supportive Housing Compensation:&nbsp;$64,933 - $76,560 Annually Prorated Work Type:&nbsp;Onsite Job ID:&nbsp;10497026 Existing or New Positions:&nbsp;ExistingWho We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573&nbsp;annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary: The Property Services Liason’s purpose is to carry out the property management services function of Crosslinks Housing &amp; Support Services. LOFT’s Supportive Housing Services in York Region/South Simcoe provide a variety of supports to adults (18 years+), either within LOFT owned houses/buildings or through head lease arrangements with private landlords. Through a multidisciplinary team of case managers, residential support workers, and life enrichment workers, we offer a range of programming that meets the level of support needs or unique challenges of specific populations, including people living with complex mental health and/or addictions challenges, concurrent disorders, physical health comorbidities, chronic homelessness, and/or involvement in the criminal justice system. Our sites include independent cooperative living arrangements for those requiring drop-in case management support, individual and shared accommodations, and staffed congregate settings for individuals needing daily support. &nbsp; What You Will Do:Has an up to date system to receive all monthly payments from tenants. Receives and coordinates collection of rents, reconciling with receivables by reviewing tenant history and arrears reports, following up on discrepancies and processing by updating computerized payment systems/ reports and making deposits into the bank: arranging for refunds or the collection of rent arrears and preparing reminder letters,Takes leadership in liaison with LOFT’s paralegal regarding eviction forms in accordance with the Residential Tenancy Act, preparing documents and represent LOFT program at Landlord Tenant Board hearings (as appropriate); preparing and distributing invoices to tenants for other charges related to in suite maintenance, following up to ensure payment; preparing and gathering rent geared to income documentation and calculations in accordance with prescribed formats. Complex eviction or tenancy issues will be consulted on with the Director.Proactive relationship building with landlords and annual review of their satisfaction with LOFT services. Primary liaison with head lease property owners or their designate in relation to tenancy and maintenance issues.. Responding in a timely manner to a variety of inquiries (email, telephone, in person) requests from tenants, landlords, contractors or the public on maintenance/ building issues, complaints and providing information, assistance, or redirecting them to a more appropriate source for resolution. The Property Services Liaison will lead the Program in investigating and resolving tenant conflicts or crises, or contacting emergency services for serious issues; contacting other service providers on behalf of the tenants as needed;Has a system and procedures developed to do regular inspections of properties as per the RTA and as part of program Joint Health &amp; Safety committee, during vacancies or in response to tenant complaints, documenting issues or problems related to maintenance(work orders); arranging for and monitoring theactivity of contractors while onsite at LOFT owned or in leased community units; maintaining and updating the regular and preventative maintenance tracking systems;Leads the administration of the program by completing and maintaining the required records or statistics such as all forms for LOFT finance, reports, etc. In accordance with established procedures; Drafting and formatting correspondence, leases, and other materials, clarifying details, obtaining approvals and distributing accordingly; establishing and maintaining filing systems for a variety of documentation ensuring all files are accurate and up-to-date, following up on missing information; review and sign leases with tenants, issue keys to tenants, store spares and building master keys; advising the Director of any urgent issues, as needed;Participating actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; participate in cleaning common areas, office and tenant apartments as needed upon move in/out; providing other related assistance as required.Primary liaison with specific LOFT partner agency projectsWhat You Bring:Completion of a post-secondary degreeKnowledge of the administration of housing projects and of property management practices and principles as acquired through post-secondary education, experience and/or professional accreditation.Leadership is essential to ensure LOFT has strong and up to date systems for this function.Knowledge of the Residential Tenancy Act (RTA) and of the processes and forms of the Landlord Tenant Board and an ability to represent LOFT as needed for legal matters related to the RTA.Proficiency in the available computer software (Excel, Word) to create spreadsheets, input information and to generate reports, statistics and letters.The position is required to be detail oriented, with a high degree of accuracy in order to calculate and reconcile rental payments, maintain records and update tracking systems.Good problem solving skills to maintain responses to property related/client related crises is needed.Strong analytical, time management and organizational skills to meet deadlines, respond to urgent situations and shifting prioritiesExcellent interpersonal, verbal and written communication skills are necessary in responding to inquiries from tenants, staff, landlords, members of the public and support agencies.An understanding of mental health issues as they affect adults and patience in addressing situations with themAbility to work independently and within a team environment.Strong analytical, time management and organizational skills to meet deadlines, respond to urgent situations and shifting priorities.Required to have the use of a car.Work Environment:Employees may be exposed to second hand smoke.Ability to walk up and down stairs, travel to different locations with own vehicle, outdoor travel in all weather, lifting objects up to 50 lbs,Physically able to perform demanding body mechanics (e.g. lifting, etc.).What We Offer:A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disabilityDefined Benefits Pensions Plan24/7 Employee Assistance ProgramE-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionTuition reimbursement programMaternity-leave and Parental leave top up programOur Commitment to Diversity and Inclusion LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note:A satisfactory vulnerable sector check (VSC) is also required.This posting provides only a summary of the responsibilities and requirements for the position&nbsp;

Property Services Liason_FT-Perm

Title of Job: Residential Support Worker Date: December 31, 2025 Closing Date:&nbsp;January 14, 2026 Location:&nbsp;Newmarket, ON - YRSS Supportive Housing Services Compensation:&nbsp;$50,409 - $59,904 Annually Prorated Contract Duration: 6-Month Contract Work Type: Onsite Job ID: 10495373 Existing or New Position: Existing Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573&nbsp;annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary The Life Enrichment Worker (LEW) is responsible for working within an interdisciplinary team and enhancing the quality of life for older adults and seniors living within a LOFT Program who are facing complex challenges. These complex challenges could include mental health and/or addiction challenges, cognitive impairment, ongoing physical health issues, responsive behaviours and/or other neurological disorders. The LEW is responsible for the effective operation and delivery of all recreational programming, which includes assessing, planning, implementing, coordinating, and evaluating a variety of innovative recreational, educational, or therapeutic program activities that will support the achievement of optimal individualized care for the client, and further assists in building their interpersonal relationships and social skills. This position will include both individual and group work. LOFT’s Supportive Housing Services in York Region/South Simcoe provide a variety of housing options to adults (16 years+), either within LOFT owned houses/buildings or through head lease arrangements with private landlords. We offer a range of programming that meets the level of support needs or unique challenges of specific populations. These include small group living arrangements for those requiring minimal support, individual and shared accommodations, and staffed congregate settings for individuals needing daily support. Within that continuum, we also serve people with current involvement in the criminal justice system or those with several comorbid health issues. What You Will Do:Oversee the assessment of clients to determine suit ability for program participation.Execute a therapeutic program targeted toward what the client requires most.Manage the assessment of physical and social needsof the client to ensure program meets client’s needs.Observe, analyze, and record clients' participation,reactions, and progress during programs, modifyingtreatment programs as needed.Counsel and encourage clients to develop leisure activities.Work with clients’ treatment team to plan and evaluate therapy programs.Conduct therapy sessions to improve clients' mental and physical well-being.Instruct client in activities and techniques, such as sports, dance, music, art, or relaxation techniques, designed to meet their specific physical or psychological needs.Work with the Director to ensure that the personal care plan for each client is in conjunction with the care team and family and based on the client’s needs and preferences and monitor each client’s progress as it relates to the client’s care plan.Work with each client’s circle of care to support&nbsp;appropriate transition to Long Term Care when needed.Identify areas of risk and recommend and/or take actions as appropriate.Maintaining accurate records and files on the provision of service to residents/clientsEnsure training objectives and requirements are met while ensuring on-going training and development for staff, students, and volunteers.Recognize and communicate training needs of program.Participate in on call rotation regularly and as required.Undertake special projects and tasks as assigned.Provide other duties, as assigned by Program ManagerWhat You Bring:Degree and/or diploma in Therapeutic Recreation or recreation with a therapeutic concentrationMinimum 2 years’ experience with vulnerable older adults and seniors who may be living with mental illness, cognitive and neurological illnesses, addiction challenges and/or responsive behaviours who have been longer term hospital patients.Knowledge and training in GPA, Montessori Methods for Dementia, PIECES and Restorative CareKnowledge and proven experience working with clients in a PSR (Psychosocial Rehabilitation) approach.First Aid and CPR certification.Ability to organize and work with individuals and groups in the areas of assessment, program planning and problem solving.Ability to interact with clients in a positive andsupportive manner.Physically able to perform required duties.Good oral and written skills; excellent computer skills; ability to follow written and verbal instructions.Ability to work effectively in a team environment.Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness.A valid drivers’ license and access to your own vehicle is required.Ability to communicate in a different language, an assetWork Environment:Will be required to work in resident rooms and may be exposed to second hand smoke.Required to be on after-hours on call, on a rotating schedule.Walk up and down stairs, physically able to assist client with daily living activities 10%-20% travel to different locations with transit and/or own vehicle, outdoor travel, Lifting objects up to 50 lbs.What We Offer:E-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionOur Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note:A satisfactory vulnerable sector check (VSC) is also required.This posting provides only a summary of the responsibilities and requirements for the position&nbsp;

Life Enrichment Worker_FT-Contract

POSITION SUMMARYTAIBU’s Diabetes Education Program consists of a specialized inter-professional team with a focus on providing Diabetes Education and services for residents of Malvern and the Black Community across the GTA.The Registered Diabetes Nurse Educator functions interdependently with other members of the Diabetes Education Program, clinical and community program teams within a health promotion framework. The Nurse Educator provides education to clients through individual and group counseling to assist in the transference of knowledge to effectively self manage their diabetes. The Nurse Educator will possess a sound knowledge base around the prevention, care and management of diabetes. She/he will use a variety of teaching methods and principles of education to assist clients to gain necessary knowledge, skills and attitude for effective self management of their diabetes/pre-diabetes.All regulatory and statutory requirements of the profession will be faithfully followed by the Nurse Educator.&nbsp; Internal accountability procedures will also be completed in a timely manner as required.&nbsp; The Nurse Educator will work within an anti-racist/anti-oppression framework.RESPONSIBILITIESClient Interaction<ol><li>Provide a thorough assessment of clients within the nursing scope of practice taking into account their level of knowledge, readiness for change, socio-economic status and cultural background</li><li>Develop and support client centered health care plans</li><li>Plan, implement, facilitate and evaluate innovative diabetes group education sessions in the community</li><li>Recommend appropriate referral to primary care providers and allied health professionals within the community and provide follow up with individuals as necessary</li><li>Regularly monitor clients within scope of practice as required in order to effectively evaluate objectives and outcomes</li></ol>Outreach and Advocacy<ol><li>Outreach in collaboration with other TAIBU staff to identify target population and to look and book community locations as host sites for education programs</li><li>Plan, organize, coordinate and engage actively in health promotion activities by providing outreach screening and presentations in targeted population areas on and off sites in conjunction with other service providers especially towards diabetes prevention and management</li><li>Participate and facilitate advocacy initiatives to support individuals and identify gaps in care and/or services</li><li>Identify the needs of individual clients and communities and tailor TAIBU’s services to best suit their needs</li></ol>Partnership Development<ol><li>Identify and develop positive relationship with community agencies, resources and stakeholders to better support client needs and refer them to appropriate services</li><li>Actively participate in the promotion of TAIBU’s inter-agency referrals</li><li>Establish and maintain relationships with diagnostic company representatives with regard to current diabetes supplies and teaching materials</li></ol>Administrative Duties<ol><li>Ensure continuity of care by maintain accurate and concise medical records, participate in clinical case management meetings and communicate with client’s primary care provider and other service providers as required</li><li>Participate in chart reviews</li><li>Develop, obtain and evaluate diabetes education resources and counseling materials</li><li>Assists in the administration of the centre by identifying protocol and procedure improvements and participating in committee work and staff meeting</li><li>Provide information and reports as required</li></ol>Accountability<ol><li>This position reports to Director of Primary Healthcare Services</li><li>The Diabetes Nurse Educator is accountable to the standards of practice of the profession and College Nurses of Ontario</li><li>Adhere to all policies and procedures of TAIBU CHC</li><li>The Diabetes Nurse Educator is accountable to meet the requirements of any accountability agreement&nbsp;between the Ministry of Health and Long-Term Care and TAIBU CHC</li></ol>ALL TAIBU CHC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:<ul><li>Maintaining up-to-date professional skills and knowledge through formal and informal training</li><li>Acting as an “Ambassador” for TAIBU CHC within and outside the Centre, creating an awareness of TAIBU programs and promoting services offered.</li><li>Compliance with all mandated legal/regulatory requirements related to working at TAIBU CHC e.g. Employment Standards Act, Occupational Health and Safety, standards of professional conduct, etc.</li><li>Maintaining awareness of, and compliance with, TAIBU CHC policies and procedures.</li><li>Maintaining awareness of, and compliance with, funder requirements, policies and procedures, regulations</li><li>Attending team and staff meetings as required</li></ul>QualificationsAcademic<ol><li>Undergraduate degree from a recognized university and/or college</li><li>Registered and a member in good standing with the College of&nbsp; Nurses of Ontario</li><li>Certified Diabetes Educator (CDE) considered an asset</li><li>Certification in adult education or group facilitation considered an asset</li><li>Current CPR certification</li><li>Demonstrated current knowledge of evidence based best practice and diabetes clinical practice guidelines</li></ol>Experience<ol><li>Two to four years experience in clinical counseling, community based diabetes education</li><li>Working experience with racialized and marginalized communities is considered an asset</li><li>Experience in program development, implementation, monitoring and evaluation</li><li>Proficiency in the use of computer and applicable software programs</li></ol>Personal<ol><li>An understanding, patient individual sensitive to a high needs priority population</li><li>Excellent decision-making, problem-solving, conflict management and time management skills.</li><li>Commitment to continuous learning, quality improvement and innovation</li><li>Possess an interest in developing new skills relative to identified needs of clients and enhancing current professional practice to complement the agency</li><li>Knowledge of community resources, health promotion and social determinants of health and public health policies and their impact on marginalized and racialized communities</li><li>Excellent communication skills (written and verbal) and group facilitation skills are an asset</li><li>Proven consultation and collaborative skills</li><li>Ability to work evenings and occasional weekends</li><li>Ability to work independently as well as part of multi-disciplinary team&nbsp;</li></ol>Job Contact InformationInterested candidates should submit their resume with a covering letter to:The SPSN Project Recruiting CommitteeTAIBU Community Health Centre27 Tapscott Road, Unit 1Scarborough ON M1B 4Y7Email:&nbsp;<a href="mailto:recruitment@taibuchc.ca" target="_blank">recruitment@taibuchc.ca</a>No telephone enquiries. TAIBU CHC thanks all applicants for their interest. However, only those persons selected for an interview will be contacted.TAIBU Community Health Centre is an equal opportunity employer and applicants from racialized and other marginalized communities are strongly encouraged to apply.

TAIBU Community Health Centre

Registered Diabetes Nurse Educator

Please note this role requires firsthand experiencing accessing mental health and substance use servicesPlease submit your cover letter and resume by noon on January 9th&nbsp;and address it to the attention of the Hiring Committee.&nbsp;&nbsp;No phone calls please.Position:&nbsp; Peer Support WorkerType of Position:&nbsp; Full-Time Contract until March 31st, 2028Location:&nbsp;&nbsp;West Ottawa HART Hub (WOHH) - 2194 Robertson Road, Ottawa&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; and&nbsp;PSO at The Bronson Centre - 211 Bronson Avenue, OttawaNumber of Positions:&nbsp;&nbsp;2Reporting to:&nbsp;&nbsp;Community Programs ManagerSalary and Hours:&nbsp;&nbsp;$24.00/hr for 30 hours/weekAbout UsPsychiatric Survivors of Ottawa (PSO) is a member-driven, local non-profit organization offering peer support services in mental health and substance use health. Our team is made up entirely of people with lived and living experience who understand the mental health system firsthand. We believe in the power of peer connection—people supporting people through shared experience. Our services include hospital-based peer support, family peer support, peer support groups, recreational activities and events, and educational workshops and training. Whether virtual, in-person, or hybrid, everything we do is rooted in community, inclusion, and lived experience.About the Role: Peer Support WorkerWe’re currently looking for two bilingual (EN/FR) Peer Support Workers to join our team. In this role, you’ll provide non-clinical one-on-one and group support to individuals accessing substance use and housing services in-person, on site at the West Ottawa Homeless and Addiction Recovery Team (HART) Hub in Bells Corners with occasional shifts at PSO main office at The Bronson Centre. This position may also provide some remote work opportunities, as assigned by the Community Programs Manager.&nbsp;This position requires someone who has firsthand experience accessing health services for their own mental health and substance use health and who is skilled at listening deeply, holding space, and supporting others, as well as being comfortable sharing their experience in meaningful and intentional way. You’ll offer non-judgmental support, helping people feel heard and understood during what could be a very difficult experience. Using peer support practices, you’ll walk alongside individuals in their wellness journey, offering connection, information, and hope.You will be part of a multidisciplinary team formed of many different partner organizations to create and uphold a stigma-free, relationship-focused, compassionate, and collaborative environment for people seeking to access healthcare for their substance use and housing needs. The WOHH will have a combination of access points for service users in which peer support may be involved, including front door walk-ins, people returning for appointments, and ambulance diversion.&nbsp;At PSO, we’re committed to building a team that reflects the diversity of our community. We strongly encourage applications from people who identify as 2SLGBTQIA+, Indigenous peoples, racialized people, and those having other marginalize and/or intersectional identities.What You’ll Do<ul><li>Provide non-clinical one-on-one support to individuals currently accessing services for substance use health and housing needs at the WOHH.</li><li>Facilitate peer support groups at the WOHH, community, or virtual settings—sometimes co-hosted with other WOHH staff as part of a collaborative approach.</li><li>Inspire others by leveraging your lived experience as evidence of wellness, recovery, and resilience.</li><li>Work alongside service users to ask questions, find information, and help them feel supported during their time at the WOHH, and as they prepare to transition out whether that’s home or towards other services.</li><li>Fulfill required administrative duties including data entry, meetings, and other tasks as assigned. </li><li>Build awareness and advocate for the value of peer support, within both clinical and community settings.</li><li>Work alongside teammates and community partners to respond to emerging needs.</li><li>Participate in education, research, and evaluation activities related to peer and family support.</li><li>Follow WOHH policies and procedures while maintaining peer support values.</li><li>Take part in ongoing professional development and training opportunities.&nbsp;</li></ul>What We’re Looking For<ul><li>Lived/living experience with accessing inpatient services for mental health and substance use reasons—and a willingness to share that experience to support others.</li><li>Understanding of the value and principles of intentional peer support.</li><li>Capacity to witness and remain grounded in situations where institutional power imbalances that may restrict individual autonomy, and to provide trauma-informed, empathetic support to those affected.</li><li>Experience supporting diverse populations and the ability to build authentic, trusting relationships.</li><li>Strong communication skills rooted in empathy, empowerment, and hope.</li><li>Understanding and modelling of personal/professional boundaries and confidentiality.</li><li>Able to work autonomously in a self-directed manner and within small, self-sustaining teams, while maintaining a strong connection to the larger multi-site team.</li><li>Commitment to self-care, self-compassion, and working from a strengths-based perspective.</li><li>Familiarity with mental health, substance use health, and community support systems.</li><li>Training in programs like Wellness Recovery Action Plan (WRAP ©) (or willingness to obtain it).</li><li>Bilingualism is required.</li></ul>This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required. Employees may be asked to perform other duties as required.Additional Requirements &amp; Considerations<ul><li>Must be able to obtain a Vulnerable Sector Police Check.</li><li>Must be able to provide up-to-date medical clearances (e.g., vaccinations, tuberculosis testing). Medical exemptions will be reviewed on a case-by-case basis.</li><li>This position requires evening and weekend work.</li><li>This role involves a mix of active and sedentary tasks, including extended computer use.</li><li>This position also involves listening to difficult experiences and potentially witnessing upsetting situations while providing peer support.</li></ul>Ready to Apply?If this opportunity sounds like a good fit, we’d love to hear from you! Please send us your cover letter and resume addressed to the Hiring Committee at <a href="mailto:info@pso-ottawa.ca" target="_blank">info@pso-ottawa.ca</a>. Please utilize your application to demonstrate to us how you fit what we’re looking for and why you would make a great addition to our team.We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful.&nbsp;Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.We believe in the power of peer connection—people supporting people through shared experience. Our services include hospital-based peer support, family peer support, peer support groups,&nbsp;recreational activities and events, and educational workshops and training. Whether virtual, in-person, or hybrid, everything we do is rooted in community, inclusion, and lived experience.

Psychiatric Survivors of Ottawa

HART Hub Peer Support Worker

Title of Job: Peer Support Worker Date: December 24, 2025 Closing Date: January 9, 2025 Location:&nbsp;Toronto, ON - Transitional Aged Youth Compensation: $50,409 - $59,904 Annually Prorated Contract Duration: until August 15, 2026 Work Hours: 20 hours per week Work Type: Onsite Job ID: 10497608 Existing or New Position: Existing Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary: The Peer Support Worker position is open to those who have lived experience with mental health and/or addiction and have gone through a process of recovery. The peer mentor is responsible to use their lived experience to assist others in the recovery process and to navigate the mental health and addiction systems. This would be accomplished through a variety of activities such as group facilitation, individual support with appointments and structured positive relationship building.The Peer Support Worker supports the collaboration between LOFT and Strides- Youth Wellness Hub ON (YWHO). The Peer Support Worker role will work in collaboration with the partners at the designated YWHO site (e.g. 1940 Eglinton Ave East), and will also work at the TAY hub. The Peer Support Worker will have a unique role collaborating with the community and other health and social service providers. The peer support worker shall provide 1:1 peer support and help co-facilitate these groups for youth. The program requires availability to work evenings and Saturdays. Youth Wellness Hubs Ontario (YWHO) aims to bring integrated low barrier services to youth (12-25) and their families/caregivers. YWHO is improving Ontario’s mental health and addiction landscape for youth and their families by providing rapid access to mental health and substance use services as well as clear referral pathways to interdisciplinary team and community supports.What You Will Do:To accompany clients to various appointments in the community.Help with goal setting, problem solving and emotional supportWork in collaboration with other program staff and community partnersContribute to program development and implementation.Facilitate and co-facilitate mental health/recovery/treatment groups.Have up-to date knowledge of local resources. Assist with referrals to support as needed.To help ensure that clients are connecting with caseworkers and caseworkers with clients.Supports a regular number of clients by meeting in the communityEstablishing a supportive relationship, alwaysGuide clients to make choices that promote safety, wellness and recovery.Positive role model and encouragement of others in the recovery processAssist with drop-in programs at various city locationsAttend training sessions and group meetingsHave regular supervision with director or senior staffPrepare and dismantle group/including light cleaning and trash removalPositively contribute to the TAY program by providing back-up support for other staff and by engaging in collaborative team activities.What You Bring:Completion of peer training.Experience/knowledge of mental health/ addictions systems.Solid working knowledge of recovery principles.Knowledge of local community mental health services including formal and informal supports.Some experience in peer support counselling.Strong interpersonal and communication skills.Strong ability to work independently and on a team.Enthusiastic problem solver, positive conflict resolution and goal setting practices.Proficient computer skills.Flexible availability: weekend work and some evenings may be required with advanced notice.Knowledge/experience with Dialectical Behavior Therapy (DBT) is an asset.Work Environment:Walk up and down stairs, physically able to assist client with daily living activities, 10%-20% travel to different locations with transit and/or own vehicle, outdoor travel, lifting objects up to 50 lbs.What We Offer:E-learning program available all year roundStarting vacation time above minimum standardCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionOur Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note:A satisfactory vulnerable sector check (VSC) is also required.This posting provides only a summary of the responsibilities and requirements for the position.

Peer Support Worker_PT-Contract

If you are a natural relationship-builder, passionate about making a tangible difference in the fight against colorectal cancer – CCRAN is the place for you! We are seeking a driven changemaker to support spreading awareness of colorectal cancer and its screening, build stakeholder relationships, and assist with fundraising and events, to positively impact the lives of colorectal cancer patients and their families.Reporting to the President &amp; CEO, the Outreach Specialist will work closely with community partners to plan and execute various in-person and virtual awareness and educational events. They will be responsible for assessing, planning, implementing, evaluating, and coordinating awareness campaigns. Their role is to strategize different ways to spread awareness of colorectal cancer and promote colorectal cancer screening. Building strong relationships with key partners and national officials is also a component of their role which will help promote CCRAN across the country. The Outreach Specialist will recruit and maintain relationships with volunteers and identify community champions to help build capacity for CCRAN’s events and encourage fundraising. They will assist with organizing and facilitating public and patient education initiatives.About UsThe Colorectal Cancer Resource &amp; Action Network (CCRAN) is a national, patient-focused organization passionately championing the health and wellbeing of Canadians affected by colorectal cancer, and others at risk of developing the disease. We provide support, education, and advocacy to patients and their caregivers to help improve patients’ quality of life and their longevity. CCRAN has expanded its patient-focused mandate to now serve a population of cancer patients outside the colorectal cancer space to ultimately reduce the burden of cancer in Canada. Helping those who have been impacted by cancer is at the heart of it all.Roles and Responsibilities<ul><li>Plan and execute CCRAN’s ‘<a href="https://www.ccran.org/jumbo-colon-exhibit" target="_blank">Jumbo Colon</a>’ events:&nbsp;As the centerpiece of our outreach efforts, the ‘Jumbo Colon’ is featured at medical conferences, consumer expos, hospitals, community awareness/ screening events, and government or corporate wellness programs. This dynamic, walk-through exhibit offers an immersive experience, guiding visitors through the complexities of colon anatomy with interactive audio-visual displays and tactile models. It is a powerful tool for education, engagement, and early detection awareness.</li><li>Plan and execute exhibit events across the country, securing venues and sponsorships to ensure successful outreach.</li><li>Manage and execute the logistics of transporting, setting up, and dismantling the exhibit, while also educating visitors on colorectal cancer screening and prevention through engaging, informative interactions.</li><li>Public Speaking.</li><li>Deliver awareness presentations to professional, patient and community groups.</li><li>Assist with ‘BUMRUN’ focusing on the recruitment of champions and fundraisers for the annual 5K walk/run events across the country.</li><li>Conduct community outreach and recruit and train volunteers to conduct tabletop displays to promote awareness of colorectal cancer.</li><li>Deliver awareness &amp; educational presentations to professional, patient and community groups.</li><li>Handle telephone and email requests related to screening queries by assuming the role of CCRAN’s ‘My CRC Screening Coach’.</li><li>Assist with coordinating CCRAN’s patient-focused educational programs and initiatives.</li><li>Maintain CCRAN’s patient material inventory and printing needs, including outreach to cancer and wellness centres to ensure patient education libraries are populated with CCRAN’s materials.</li><li>Develop, execute, and analyze CCRAN’s annual Direct Mail campaign to engage community members and secure donations for CCRAN’s patient programs.</li><li>Identify and pursue grant and development opportunities.</li><li>Other functions, as required, to support the team and the organization.</li></ul>Required Skills &amp; Knowledge<ul><li>Knowledge of colorectal cancer, including screening, disease experience, and survivorship, through lived experience or professional background (on the job training is welcomed).</li><li>Friendly and approachable disposition, with the ability to display a high level of professionalism.</li><li>Maturity with discretion and judgment in handling confidential information.</li><li>Strong proficiency in Microsoft 365 Suite and virtual platforms (Zoom, Teams, etc.).</li><li>Must be bilingual (English &amp; French) with strong verbal and written communication skills.</li><li>Ability to travel 10 – 20% of the time, including some weekends.</li><li>Must have ‘G’ driver’s license and clean driving abstract.</li><li>Physical capability to lift, bend, and stand for extended periods of time.</li></ul>CCRAN looks for team members who are:&nbsp;<ul><li>Kind and supportive.</li><li>Diligent and hard-working. </li><li>Taking initiative and are coachable. </li><li>Highly organized with strong time management skills. </li><li>Clear, consistent, and effective oral and written communicators. </li><li>Both independent and collaborative.</li><li>Comfortable with change, with an ability to be flexible. </li><li>Enthusiastic about continuous learning.</li><li>Passionate and patient-focused.</li><li>Detail oriented and able to manage multiple priorities under tight deadlines.</li></ul>Employment Details<ul><li>Full-time, remote with field-based travel. Applicant must reside in Ontario or Quebec.</li><li>Exclusive position (may not be employed or engaged in any capacity in any other business activity, without having obtained CCRAN’s prior written approval).</li></ul>What We Offer<ul><li>The opportunity to make a difference for cancer patients across Canada.</li><li>An opportunity to learn, grow, and advance within the organization.</li><li>Generous time off: 10 days paid vacation, in addition to holiday closures for around two weeks at the end of the year and on Easter Monday.</li><li>A comprehensive health and benefits package.</li><li>A collaborative and forward-thinking team.</li><li>A supportive, inclusive, and purpose-driven workplace culture where employees feel valued, respected, and empowered to do their best and grow personally and professionally.</li><li>Salary: $50,000 annually.</li></ul>Application Deadline:&nbsp;A soon as possible, with applications being reviewed as they are received.Join us in our mission to reduce the burden of cancer in Canada!To apply, please send your resume and cover letter to Meital at&nbsp;<a href="mailto:meital.i@ccran.org" target="_blank">meital.i@ccran.org</a>

CCRAN

Outreach Specialist

DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob typeFull-Time, Permanent, Remote &nbsp;working onlyLocationOntario&nbsp;Posting periodFriday January 9, 2026The opportunity&nbsp;Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!&nbsp;The responsibilities:&nbsp;People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals &nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements &nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives &nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization &nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required&nbsp;</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!&nbsp;The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.&nbsp;About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.&nbsp;Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. &nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.&nbsp;Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. &nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.&nbsp;Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

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