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DATE:&nbsp;July 23, 2025 LOCATION:&nbsp;&nbsp;Toronto, ON –&nbsp;Dunn Ave. COMPENSATION: $81,607 - $95,832&nbsp;annually prorated CONTRACT DURATION: 19 Months Contract &nbsp; LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. To help fulfill its mission, LOFT is hiring a Full-time Contract Program Manager. Job Summary The Program Manager oversees the administration, management, operations, coordination, and delivery of all consumer services for a LOFT Community Service Program, and its multiple locations, in accordance with the established philosophy and policies of LOFT and government regulatory agencies. The Program Manager is responsible for the overall direction, coordination, and supervision of staff, including training and development programs. The Program Manager establishes and maintains effective client and community relations, combined with a strong advocacy role to meet the varied needs of the program in liaison with LOFT Community Services. Dunn Avenue Supportive Housing provides specialized assisted living support to vulnerable older adults with complex physical health challenges, addiction and/or cognitive impairment. The program offers 24/7 care through its specialized PSW team, providing such services as assistance with personal care, laundry, medication and escort to appointments. Case managers offer support and provide care coordination, crisis intervention, system navigation and client advocacy. Mental, physical and spiritual health are enhanced by social interaction provided through Dunn’s life enrichment program. Dunn services are offered to adults 59 and older; program size is 60 individuals. Dunn’s Mobile Hub and Spoke program also provides PSW support to an additional 26 clients at risk for ALC, living in the community. What You Will Do Program Management and Operation<ul>	<li>Plans, develops and implements the Program’s content, scope, priorities and deliverables, ensures the incorporation of agency ideals, policies, procedures, and funder expectations.</li>	<li>Establishes Program operational parameters, staffing models, fiscal and service quality policies, procedures and standards in conjunction with their Senior Program Manager.</li>	<li>Ensure DEI practices are embedded in clinical practices, policy and interventions.</li>	<li>Prepares annual service plans with input from a variety of sources.</li>	<li>Develops program manuals and client documentation practices for the Program conjunction with their Senior Program Manager.</li>	<li>Monitors and evaluates program performance and service delivery models, conducts planning and evaluation initiatives conjunction with their Senior Program Manager.</li>	<li>Develops and implements projects within the program’s mandate in response to client needs.</li>	<li>Develops and maintains a positive social environment within the Program that is consistent with the overall objectives, policies and criteria for clients as established by LOFT.</li>	<li>Responsible for the overall direction, coordination, and supervision, training, development, and performance management of all Program staff, ensuring that an antiracism, anti-oppression lens is applied.</li>	<li>Supervises Program staff and provides team leadership to establish a healthy supportive working environment consistent with LOFT’s operating principles.</li>	<li>Participates in regular on-call coverage with other LOFT Community Services management to ensure leadership coverage across all Programs and services.</li>	<li>Responsible for the selection and hiring of all Program staff, ensuring that processes are in alignment with equity and anti-racism principles.</li>	<li>Monitors and ensures Program compliance with licensing, funder requirements, employment legislation, safety codes and organizational operating principles.</li>	<li>Oversees and monitors Occupational Health and Safety and ensures that standards are being met.</li>	<li>Oversees infection control, and food service practices in conjunction with local public health.</li>	<li>Investigates and reports on a variety of incidents or serious occurrences.</li>	<li>Determines the impact of changes within immediate community on the Program and its operations and responds proactively to these changes.</li></ul>Client Care<ul>	<li>Oversees the administration, management, operations, coordination, and delivery of all client services at the Program.</li>	<li>Oversees the planning and creation of all client care plans at the Program.</li>	<li>Advocates on behalf of the client group within the community.</li>	<li>Serve as an advocate and facilitator for clients pertaining to the services and supports they require.</li>	<li>Maintains regular contact with residents and responds to client concerns, input and feedback.</li>	<li>Promotes client participation and partnership in the operation of the Program.</li>	<li>Remains up to date on mental health initiatives, environmental factors, socio-economic conditions, available social services, and other issues faced by LOFT’s clients.</li></ul>Financial Responsibility<ul>	<li>Oversees the administration, management, and coordination of all Program Financial Resources.</li>	<li>Determines spending priorities and oversees expenditures according to approved Program budgetary allocations.</li>	<li>Maintains Program occupancy rates based on funding requirements.</li>	<li>Establishes and implements Program fiscal control practices.</li>	<li>Assists LOFT’s Finance department in formulation of the Program’s budget and the annual budget submission to funders.</li>	<li>Identifies or cultivates new sources of funding, liaises with funders, assists with preparation of funding proposals.</li>	<li>Reviews monthly petty cash, staff expense claims, timesheets, and other payroll information in a timely fashion.</li>	<li>Ensures the proper collection, recording and submission of resident housing charges.</li></ul>Information Responsibility<ul>	<li>Oversees the administration, management, and operations of all Information Resources at the Program.</li>	<li>Overall responsibility for the storing, sharing and use of confidential client data at the Program.</li>	<li>Maintains current and accurate records of care services and documented behaviours for all clients served by the Program in accordance with established procedures.</li></ul>Material Responsibility<ul>	<li>Overall responsibility for all Program locations including facilities, equipment, vehicles, and other LOFT property.</li>	<li>Oversees licensing, inspections, upkeep, fire/safety regulations standards, and maintenance for all Program locations, equipment, vehicles, and other LOFT property.</li>	<li>Reports building and maintenance issues to Facilities Management in a timely manner.</li>	<li>Provides direct service to clients, including on-call backup to staff, crisis intervention, conflict resolution, and counselling.</li>	<li>Scope of work subject to change.</li>	<li>Other duties as assigned by Director, Community and Health Services.</li></ul>What You Bring: Must Haves<ul>	<li>Post-secondary degree in Human Services or equivalent</li>	<li>A minimum of five years of experience in direct service work.</li>	<li>A minimum of three years of experience in program administration/management including service delivery, program development, staff supervision, budged administration, and liaison with community partners.</li>	<li>Experience in the planning and delivery of direct services in accordance with Psychosocial Rehabilitation Principles.</li>	<li>Experience in facilitating and driving quality improvement and ensuring excellence in standards of service.</li>	<li>Experience in the delivery of personal support services and services to seniors.</li>	<li>Extensive knowledge and understanding of mental health and mental health initiatives and of the types of issues faced by disadvantaged adults including: substance abuse, racism, discrimination, homelessness, unemployment, and social isolation caused by lack of education, poverty, illness or age.</li>	<li>Knowledge of the environmental, socio-economic conditions in the community, the social services provided by all three levels of government and of the services provided by other community agencies.</li>	<li>Understanding of cultural competency and anti-oppression framework.</li>	<li>Knowledge of the challenges of delivering community based supportive housing for consumers with special needs, vulnerable persons with special needs, mental health and socially disadvantaged individuals.</li>	<li>Knowledge of Psychosocial Rehabilitation Principles (PSR) with the ability to put them into practice.</li>	<li>Knowledge of the Tenant Protection Act, and tenant rights and obligations.</li>	<li>Knowledge and understanding of statutes and regulations governing non-profit housing, social and health issues and fire/safety requirements</li>	<li>Computer literate and able to use Microsoft Office software, write clear concise reports, and use provincial common assessment tools.</li>	<li>Demonstrated team leadership ability to manage, team build, and coach staff on an individual and program team level.</li>	<li>Excellent interpersonal, communication, advocacy, mediation, and group dynamics skills are required to engage consumers, funders, community groups, the public, and the media.</li>	<li>Ability to represent LOFT and promote the Program and organization through public speaking engagements, liaison with other community and government agencies or institutions.</li>	<li>Ability to establish and maintain effective relationships with external agencies, stakeholders, and community groups.</li>	<li>Ability to disseminate complex information, persuade, influence, teach, counsel; employ tact, and courtesy for handling difficult situations.</li>	<li>Proven skill in analytical decision making, program planning, implementation, evaluation and project&nbsp;management.</li>	<li>Ability to adapt quickly to changing priorities and intervene in urgent situations.</li>	<li>Proven ability to make sound risk assessment and mitigation decisions with a moderate level of&nbsp;independence.</li>	<li>Ability to delegate and escalate in urgent situations.</li>	<li>Proven ability to make informed and timely decisions that will affect multiple Program locations.</li>	<li>Regularly identifies alternative approaches and solutions to resolve various problems or situations within the Program.</li></ul>Work Environment:<ul>	<li>Exposure to angry/hostile persons from time to time.</li>	<li>Frequent distractions, and multiple shifting demands.</li>	<li>May be required to be on-call as emergency contact for after hours</li>	<li>Staff will be required to work in resident rooms and may be exposed to second hand smoke.</li>	<li>Occasional outdoor travel in all weather to different locations with transit and/or own vehicle.</li>	<li>Combination of walking, sitting, and using office equipment and computers.</li>	<li>Physically able to assist client with daily living activities.</li>	<li>Physically able to perform demanding body mechanics (e.g. lifting, transferring, etc.).</li></ul>What We Offer:<ul>	<li>E-learning program available all year round</li>	<li>Starting vacation time above minimum standard,</li>	<li>Additional paid personal and paid sick days</li>	<li>Professional development budget available to help you nurture and shape your career</li>	<li>Corporate Gym membership rate with GoodLife Fitness</li>	<li>Access to Perkopolis, a comprehensive corporate discount program</li>	<li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and InclusionLOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply. Note: A satisfactory vulnerable sector check (VSC) is also required. CLOSING DATE: August 6, 2025

LOFT Community Services

Program Manager_FT-Contract

JOB DESCRIPTION&nbsp;POSITION TITLE:&nbsp;Supervisor, Trade Programs&nbsp;PROGRAM:&nbsp;Program Operations&nbsp;COMPANY:&nbsp;Skills for Change&nbsp;LOCATION:&nbsp;1345 St. Clair Ave W, Toronto, Ontario&nbsp;REPORTS&nbsp;TO:&nbsp;Manager, Programs and Services&nbsp;CONTRACT&nbsp;TYPE:&nbsp;Full-time Permanent&nbsp;HOURS:&nbsp;35&nbsp;hours per week (Hybrid,&nbsp;Monday-Friday,&nbsp;with occasional evening and/or weekend hours)&nbsp;START DATE:&nbsp;Immediate&nbsp;APPLICATION DEADLINE:&nbsp;open until filled&nbsp;GENERAL ACCOUNTABILITY:&nbsp;With over 42 years of operations, Skills for Change is a highly respected charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs including mentoring, employment, mental health, entrepreneurship, settlement, language training, and specialized programs for trades, women, Black communities, seniors, and youth.&nbsp;Skills for Change is seeking a dynamic and experienced Supervisor, Programs and Services,&nbsp;to lead the coordination, delivery, and growth of our skilled trades programs.&nbsp;The Supervisor will play a key role in strengthening existing programs, managing staff, and helping launch new trades initiatives aligned with skilled trades, sustainability, and workforce development goals. The ideal candidate will bring strong leadership and program coordination experience, in-depth knowledge of the skilled trades and apprenticeship pathways, and a collaborative, community-driven approach to workforce development.&nbsp;THE IDEAL CANDIDATE HAS:&nbsp;<ul>	<li>Team leadership and supervisory skills. &nbsp;</li>	<li>Knowledge of the skilled trades sector and labour market trends and opportunities for newcomers in the sector. &nbsp;</li>	<li>Sensitivity to, and understanding of, issues and barriers to employment faced by women, immigrants, youth and other underserved communities.</li>	<li>An operations mindset, with a strong understanding of delivering high quality training and employment programs.</li>	<li>Is vision and mission oriented, with the “grit” to see the long-term picture and bumpy road of success.</li>	<li>Experience working with diverse stakeholders including training partners, employers, and community-based organizations.</li>	<li>Demonstrated excellence in time management, organization,&nbsp;planning&nbsp;and research skills.</li>	<li>Demonstrated commitment to high standards of culturally sensitive service delivery within an anti-racist and anti-oppressive framework.</li>	<li>We encourage applications from candidates with lived experience like the clients we serve. &nbsp;</li></ul>DUTIES AND RESPOSIBILITIES:&nbsp;&nbsp;<ul>	<li>Program Operations:	<ul>		<li>Supervise day-to-day operations of skilled trades programs, ensuring effective coordination, scheduling, and high-quality Trades Programs (pre-apprenticeship, bridge training, etc.) across multiple office and program sites.</li>		<li>Manage program tracking, documentation, and reporting requirements.&nbsp;</li>		<li>Coordinate program supplies purchasing and oversee the maintenance of program supplies.&nbsp;</li>		<li>Produce oral and written reports on program implementation and client feedback.&nbsp;</li>		<li>Collaborate with internal departments (Employment Services, Marketing, Mental Health) to ensure integrated, wraparound support and cross-referrals for clients.</li>	</ul>	</li></ul><ul>	<li>Evaluate the effectiveness of service delivery and present solutions to enhance services on an ongoing basis.</li>	<li>Support the planning and execution of program-related events such as info sessions, job fairs, employer panels, and graduation ceremonies.</li>	<li>Support employer engagement activities to enhance the employment outcomes of the programs.</li>	<li>Visit program sites on a regular basis to review program quality and strengthen relationships.</li></ul><ul>	<li>Staff Supervision:	<ul>		<li>Supervise part-time and/or full-time program staff, including onboarding, supervision, goal setting, performance management, and professional development opportunities.</li>		<li>Provide support to programs throughout delivery times (evenings and weekends as required).</li>	</ul>	</li>	<li>Partnership Development and Community Engagement:	<ul>		<li>Build and maintain strong partnerships with training institutions, industry organizations, employers, and community partners to enhance learning and employment pathways.</li>		<li>Represent Skills for Change at community events, employer roundtables, and sector networks to build visibility and support.</li>		<li>Manage vendor relationships, ensuring adherence to signed agreements.&nbsp;</li>	</ul>	</li>	<li>Program Development:	<ul>		<li>Stay current on trends in skilled trades, workforce development, and sustainability training opportunities.</li>		<li>Support the design of new skilled trades programs that align with sustainability and emerging labour market needs.</li>		<li>Identify and respond to gaps in service delivery through new projects, partnerships, or funding proposals.</li>	</ul>	</li>	<li>Budget Management:	<ul>		<li>Manage budget lines and authorized expenditures within delegated limits and&nbsp;SfC’s&nbsp;financial policies and procedures.</li>		<li>Coordinate project purchases and approve program expenses as required.&nbsp;</li>	</ul>	</li>	<li>Handle additional tasks as required by the Program Manager or Program Director</li></ul>SKILLS, EDUCATION AND ATTRIBUTES:&nbsp;<ul>	<li>Education: Post-secondary degree or demonstrated experience in fields such as skilled trades, education, social work, adult learning.</li>	<li>Experience:	<ul>		<li>Minimum of three (3) years in program management of skilled trades and/or training and employment programs - program delivery and reporting.</li>		<li>Minimum of three (3) years’ supervisory experience in a similar capacity.&nbsp;</li>	</ul>	</li>	<li>Knowledge and understanding of skilled trade education and employment pathways, with awareness of barriers and challenges faced by newcomers and other under-represented communities across the sector.</li>	<li>Experience working with various government and community agencies.</li>	<li>Experience within a unionized environment.</li>	<li>Excellent presentation and facilitation skills. Strong analytical and problem-solving skills.</li>	<li>Ability to work&nbsp;some evenings&nbsp;and weekends, and to attend programs/events outside of the Greater Toronto Area.</li>	<li>Preferrable to own and drive a vehicle.</li>	<li>A clear, mandatory vulnerable sector check</li></ul>Commitment to Equity, Diversity, and AccessibilitySkills for Change provides learning and training opportunities for immigrants, refugees and equity seeking groups to access and fully participate in the workplace and wider community to persons with disabilities to newcomers to Canada (including refugees) to Indigenous peoples to members of a visible minority to children or youth to women of all ages including seniors to the LGBTQ2 community.&nbsp;&nbsp;Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in alternate format on request. We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.&nbsp;&nbsp;We thank all applicants for their interest in this&nbsp;position,&nbsp;however&nbsp;only those selected for an interview will be contacted.

Skills for Change

Supervisor, Trade Programs

Job Posting – Manager of Finance 

Position Overview 

Big Brothers Big Sisters of Niagara and Big Brothers Big Sisters, Serving Grand Erie, Halton &amp; 

Hamilton are excited to jointly hire a Manager of Finance who will provide leadership and 

support in overseeing the financial operations of both agencies. This full-time role (37.5 hours 

per week) will be split between the two neighbouring organizations, offering a unique 

opportunity to contribute to two impactful teams. 

Start Date: Early September 2025 

Salary: $50,000 to $60,000 annually 

Benefits: Comprehensive health benefits, paid vacation, and sick time 

Work Location &amp; Flexibility 

The successful candidate will work a minimum of one day per week at each agency’s office, 

located in St. Catharines and Hamilton. Work location for the remaining three days per week 

will be discussed based on operational needs and employee preference. 

We are proud to offer a flexible work environment that supports work-life balance. The typical 

work schedule will be Monday to Friday, with occasional evenings or weekends as required. 

About the Role 

We are seeking an enthusiastic and highly organized professional to join our team in this key 

leadership role. The Manager of Finance will be responsible for managing and executing finance 

and payroll functions across both agencies. This includes overseeing day-to-day financial 

operations, maintaining accurate financial records, and ensuring the efficiency and integrity of 

internal processes. 

The role will also involve close collaboration with the staff teams of both agencies, supporting 

operational excellence and financial transparency. 

Our Mission 

At Big Brothers Big Sisters, our mission is to enable life-changing mentoring relationships that 

ignite the power and potential of young people. We achieve this through a variety of 

community-based and school-based mentoring programs, offered both one-to-one and in 

group settings. 

Join us in this exciting opportunity to help advance our mission while shaping the financial 

strength and sustainability of two vibrant BBBS organizations! 


Responsibilities 

Financial Operations &amp; Bookkeeping 

 • Manage day-to-day bookkeeping for two charitable organizations using QuickBooks 

Online. 

 • Administer a wide range of financial functions, including: 

o Processing and tracking expenses and revenues 

o Receiving and posting invoices 

o Managing EFTs and cheque payments 

o Generating invoices and completing bank deposits 

o Allocating and tracking revenue 

 • Reconcile bank and investment accounts, and oversee agency cash flow management. 

 • Maintain oversight of petty cash, cash advances, and staff reimbursements, ensuring 

proper use of agency funds. 

Budgeting, Forecasting &amp; Reporting 

 • Support the preparation of monthly financial reports for each agency. 

 • Play a key role in annual budgeting and forecasting, in collaboration with agency 

leadership. 

 • Monitor agency budgets and provide strategic insights to support financial decision-

making. 

 • Oversee revenue and expense tracking for: 

o Special events 

o Social enterprise initiatives 

o Bingo and lottery funds 

o Foundation accounts 

 • Prepare agency-specific financial reports for presentation to each Board of Directors. 

Grants, Compliance &amp; Audit Preparation 

 • Track and report on grant and project expenditures, including deferred revenues. 

 • Prepare and organize documentation for year-end financials and annual audits. 

 • Submit reports to the Canada Revenue Agency, Worker’s Compensation Board, and 

other entities as required, ensuring full compliance with all legal and financial 

obligations. 

 • Support contract and lease administration, including renewals and compliance with 

terms. 

Payroll &amp; Staff Support 

 • Administer biweekly payroll for both agencies, ensuring accuracy and timeliness. 

 • Educate and train staff on finance-related procedures and tools. 


 • Serve as a resource to team members for finance-related questions and needs. 

Process Improvement &amp; Leadership 

 • Identify opportunities to improve financial systems, procedures, and efficiencies. 

 • Provide mentorship and leadership to team members, helping foster a culture of 

excellence and collaboration. 

 • Develop and maintain strong working relationships with donors, partners, contractors, 

and other stakeholders. 

Organizational Collaboration 

 • Work closely with both agency teams to ensure smooth day-to-day operations. 

 • Be adaptable and open to change, embracing a flexible and evolving work environment. 

 • Contribute to a positive, mission-driven workplace that prioritizes life-changing 

mentorship for youth. 

Please note: Additional responsibilities may be assigned based on organizational needs and the 

evolving nature of this joint position. 

Requirements 

 • A current and clear Police Vulnerable Sector Check (PVSC) naming Big Brothers Big 

Sisters will be required. 

 • Strong belief in the Big Brothers Big Sisters’ mission, vision, values and strategic 

direction. 

 • All BBBS employees work as part of a team, maintaining flexibility and ongoing 

communication. 

 • This position requires the employee to have access to a reliable insured vehicle, valid 

driver’s license, and ability to travel between multiples offices/sites. 

Qualifications 

Education &amp; Experience 

 • Post-secondary diploma or degree in Accounting, Finance, or a related discipline. 

 • Minimum of 5 years of relevant accounting experience, preferably in a multi-faceted or 

fast-paced environment. 

 • Experience using QuickBooks Online and the Microsoft Office Suite (Excel, Word, 

Outlook) is required. 

 • Previous experience working for, or supporting, a charitable or non-profit organization is 

considered a strong asset. 

 • Familiarity with charitable sector financial regulations, reporting requirements, and fund 

accounting practices is preferred. 


Skills &amp; Competencies 

 • Demonstrated financial acumen, attention to detail, and ability to maintain a high 

degree of accuracy in all work. 

 • Strong organizational skills, with the ability to effectively manage multiple 

responsibilities and meet deadlines. 

 • Excellent interpersonal, verbal, and written communication skills, including the ability to 

communicate financial information clearly and respectfully. 

 • Proven ability to work independently with minimal supervision, as well as part of a 

collaborative and mission-driven team. 

 • High level of integrity, discretion, and professionalism in handling confidential 

information. 

How to Apply 

Please submit your resume and a cover letter outlining your relevant experience to Michael 

Treadgold at <a href="mailto:michael.Treadgold@bigbrothersbigsisters.ca" target="_blank">michael.Treadgold@bigbrothersbigsisters.ca</a> 

Application Deadline – Friday August 8, 2025 at 12pm. 

We thank all applicants for their interest; however, only those selected for an interview will be 

contacted. 

For more information about our life-changing mentoring programs, please visit 

<a href="http://www.bbbsniagara.ca" target="_blank">www.bbbsniagara.ca</a> and MentorsForKids.ca 

Big Brothers Big Sisters agencies are committed to creating an inclusive environment that 

accommodates all individuals. We support the Accessibility for Ontarians with Disabilities Acts 

(AODA) and have policies and procedures that adhere to the accessibility standards set out in 

the AODA. Please let us know if you require any accommodation throughout the interview and 

selection process. 

Big Brothers Big Sisters agencies are equal opportunity employers. We celebrate diversity and 

are committed to creating an inclusive environment for all employees. Individuals with unique 

experiences, backgrounds and perspectives are encouraged to apply. 


<a href="mailto:michael.Treadgold@bigbrothersbigsisters.ca" target="_blank">mailto:michael.Treadgold@bigbrothersbigsisters.ca</a>
<a href="http://www.bbbsniagara.ca/" target="_blank">http://www.bbbsniagara.ca/</a>
<a href="https://haltonhamilton.bigbrothersbigsisters.ca/" target="_blank">https://haltonhamilton.bigbrothersbigsisters.ca/</a>

Big Brothers Big Sisters of Niagara

Manager of Finance

JOB DESCRIPTION 
 

Position Title: Shelter Manager 
Department: Shelter 
Reports To: Associate Director of Community Safety &amp; Connection 
Date last approved: July 2025 

 
FIRST UNITED is a registered charity that has been serving Vancouver's Downtown Eastside 
community for 140 years. We offer responsive, low-barrier services to individuals who are low-
income, under-housed or homeless. We provide essential services to meet the daily needs of 
community members and engage in systems change work to reduce homelessness and break 
cycles of poverty. If you're looking for purpose-filled work and want to make a different in the 
community, this might be the opportunity for you. 
 
FIRST UNITED is seeking applications for the position of: Shelter Manager 
 
WHAT WE OFFER: 
Salary: $82,000 - $88,000 
 

 • Annual salary progression for all staff 
 • Comprehensive and 100% employer-paid health benefits including extended health and 

dental plan for regular staff, spouses and dependents. 
 • United Church of Canada defined pension plan; employee contribution rate 6%, 

employer contribution rate 9%. 
 • Life insurance, Long-term Disability, and AD&amp;D benefits 
 • 20 days of paid annual vacation 
 • 13 statutory paid days off every year and 12 days of paid sick leave. 

 
Each job within the FIRST UNTIED CHURCH Community Ministry Society should promote our 
accomplishment of our vision, mission, and values. 
 
GENERAL DESCRIPTION: 
 
The Shelter Manager, under the direction of the Associate Director of Community Safety &amp; 
Connection ensures community members who access our shelter services feel connected and 
are treated with respect and dignity. The shelter manager is responsible for the day-to-day 
operations, providing direct service and supervision to staff, shelter residents, ensuring 
adherence to shelter policies and protocols, and ensuring effective operations of the shelter 
program. 

<a href="https://firstunited.ca/about-us/" target="_blank">https://firstunited.ca/about-us/</a>

SPECIFIC DUTIES &amp; RESPONSIBILITIES 
 
Operations Management: 
Directing shelter operations: 

 • Overseeing the day-to-day activities, ensuring efficient workflows, and implementing 
and maintaining necessary systems, policies, and procedures. 

 • Oversight of the weekly staffing schedules, timesheets/payroll, leave requests and 
associated administrative duties regarding shelter staff. 

 • Facility Maintenance, overseeing facility maintenance and ensuring it is kept in good 
working order. Reporting deficiencies to the Facilities Manager. 

 • Maintaining the budget, monitoring spending, and assisting with operational budgetary 
planning. 

 • Identifying and reporting resource requirements and deficiencies, ensuring the facility is 
well-stocked and functioning properly. 

 • Data Collection and Reporting: Keeping data regarding key functions of the shelter, 
analyzing information, and presenting monthly reports. 

 • Ensuring the safety and sanitation of the facility, implementing and overseeing safety 
programs, and staying current on industry best practices. 

 • Attending the OHS monthly meeting and following up with recommendations. 
 • Some maintenance duties as needed. 

 
Staff Supervision: 

 • Managing and supporting shelter staff, providing orientation, training, and guidance. 
 • Responsible for Human Resources functions regarding the Shelter Team including 

progressive discipline, coaching and performance reviews. Carry out recruitment, hiring, 
training and orientation of staff to maintain a full roster of full-time and part-time 
Shelter Resource Workers, Case Workers, Shift Supervisors and Janitorial Staff. 

 • Establish policies and procedures for the Shelter Team and the Shelter Program which 
align with First United Church Community Ministry Society values, and the BC Housing 
contract. Review and edit established policies to reflect program changes where 
required. 
 

Resident Support: 
 • Oversee the case planning function. Work with Shelter Case Planner/s, and Shift 

Supervisors to provide case management and gateway services for shelter residents. 
 • Collaborate on decisions regarding termination of shelter services for shelter residents. 
 • Provide crisis intervention and de-escalation when required. 
 • Ensure the overall safety of the shelter program. Develop and provide input to the 

development of safety plans and decisions regarding denial or restriction of service due 
to violent, abusive or inappropriate conduct. 

 • Follow up complaints and concerns from the shelter residents. 
 


Communication and Collaboration: 
 • Attending all organizational staff meetings. 
 • Planning and conducting regular staff meetings, providing feedback and support to 

staff. 
 • Accountable for HIFIS documentation and shift report accuracy and completion. 
 • Accountable for information management, data collection and reports for shelter 

resident intakes, stays, turn aways and gateway into housing. 
 • Collaborating with external partners, such as community agencies, and representing 

the shelter at community events when required. 
 • Providing excellent customer service, resolving complaints, and ensuring a positive 

customer experience. 
 
KNOWLEDGE &amp; SKILLS: 
 

 • Ability to maintain a calm, welcoming, empathetic and professional demeanor with 
vulnerable and/or marginalized individuals, which may include mental health, and 
substance use disorder. 

 • Strong leadership and management skills. 
 • Excellent communication and interpersonal skills. 
 • Organizational and administrative skills. 
 • Ability to work effectively with staff, volunteers, and the public. 
 • Knowledge of shelter operations. 
 • Strong problem-solving skills. 
 • Experience with budgeting and financial management. 
 • Computer proficiency. 
 • Ability to work in a fast-paced environment. 
 • Ability to handle difficult situations and de-escalate conflict. 
 • Physical ability to safely lift 23kg (50 lbs.) regularly. 
 • Valid BC Driver’s License and clear driving record required. Ability to drive cargo 

van/s. 
 
EDUCATION 
 

 • Management experience preferred. 
 • Post-secondary education, degree or diploma in a relevant field or a combination of 

education and management experience. 
 • Experience in a non-profit environment, e.g. shelter, group home, recovery house 
 • Experience in a unionized environment strongly preferred. 
 • Non-violent crisis intervention 
 • Basic First Aid Certification. 
 • Naloxone training 


SCOPE OF RESPONSIBILITY 
 
Supervisory/Management responsibility 
Shelter Case Planner/s, Shift Supervisors, Shelter Resource Workers, and Janitorial Staff 
 
Financial responsibility 
Responsible for the overall management of the budget in assigned areas of responsibility. 
 
Latitude 
The Shelter Manager works independently. If clarification is required, it is expected that the 
Manager will request further directions from the Director of Community Connection &amp; Safety, 
Director of Community Services, and/or Executive Director. 
 
INTERNAL/EXTERNAL RELATIONSHIPS 

 • Regular communication is maintained with all levels of staff and management, as work 
is assigned and completed, and information exchanged on an ongoing basis. 

 
JOB CLASSIFICATION &amp; WAGES: 
â¡ Exempt X Management â¡ Bargaining Unit 
 
*** 
We are committed to becoming a more just, equitable, inclusive, and diverse workplace, which 
extends to how we hire. We are continually learning new and unlearning old practices while 
examining systemic causes of inequity, including colonialism. 
 
We aim to be representative of the communities we serve. We welcome everyone to apply, and 
we strongly encourage applications from members of communities that have been marginalized 
based on Indigeneity, race, colour, religion, nationality, social or ethnic origin, sex, age, 
disability, sexual orientation, gender identity and/or expression. In order to achieve a 
representative team, preference may be given to people who are members of one or more of 
these groups. 
***

First United Church Community Ministry Society

Shelter Manager

At the core of&nbsp;Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.MSF Canada is looking for someone who will be responsible to: &nbsp;<ul>	<li>Provide support and guidance to our in-house Supporter Services Representatives, via training, coaching, and scheduling of priorities&nbsp;</li>	<li>Support in-house administrative duties, including, but not limited to receiving, coding and handling fundraising mail and donation processing&nbsp;</li>	<li>Fulfill cards, certificates, and promotional assets&nbsp;</li>	<li>Liaison with fulfillment vendor to deliver on service level agreements related to our business practices and identify efficiencies on how we do business&nbsp;&nbsp;</li>	<li>Maintain, establish and promote best practices and standards for a positive donor experience, with a drive to constantly improve</li>	<li>Directly support the department with escalated donor issues, such as complaint escalations, troubleshooting and problem resolution</li>	<li>Process donation and updates donor record and actions and oversee data entry to ensure accuracy and ensures the information is updated during any point of contact</li>	<li>Train and coach Supporter Services Representatives on MSF content, systems, and processes</li></ul>The successful candidate will bring to MSF Canada: &nbsp;<ul>	<li>Demonstrated working knowledge of donor management systems&nbsp;&nbsp;</li>	<li>Experience in customer care, gift administration, fulfillment, or gift processing&nbsp;&nbsp;</li>	<li>Solid computer skills with proficiency in Microsoft Office Suite&nbsp;</li>	<li>Experience in vendor relationship management&nbsp;</li>	<li>Education or training in Fundraising, Customer Service, or a related relevant field&nbsp;&nbsp;</li>	<li>Proficiency in English, with exceptional copy writing and editing skills</li></ul>MSF Canada will provide:&nbsp;<ul>	<li>Starting 4 weeks' of vacation per year&nbsp;</li>	<li>Access to an Employee and Family Assistance Program (EFAP)&nbsp;</li>	<li>Flexible work hours and a hybrid working model (minimum 40% in office)&nbsp;</li>	<li>An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms&nbsp;&nbsp;</li>	<li>A commitment to incorporating equity, diversity, and inclusion in everything &nbsp;</li>	<li>5% RRSP contributions (no employee matching required)&nbsp;</li>	<li>Health Spending Account&nbsp;</li>	<li>Lifestyle Spending Account&nbsp;</li>	<li>Group insurance (Life, Dependent Life, AD&amp;D)&nbsp;</li>	<li>Peace of Mind plan (prescription drugs, accidental dental, hospital care, etc.)&nbsp;</li>	<li>Annual professional development budget</li>	<li>A positive and innovative office culture is based on core values of humanity, integrity and results</li></ul>Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

Médecins Sans Frontières (MSF) / Doctors Without Borders Canada

Fulfillment Coordinator

Reporting to the Director of Human Resources, this role is central to building a high-performing, inclusive, and resilient organization. You'll oversee the full employee lifecycle—integrating talent, well-being, culture, and organizational effectiveness—through progressive HR practices grounded in humanity, integrity, and results.&nbsp; In this role, you will:<ul>	<li>Lead HR strategy and operations across Canada, from recruitment to retention, performance to HR policy</li>	<li>Collaborate with senior leaders to align HR practices with organizational goals and values</li>	<li>Champion a workplace culture that is inclusive, supportive, and mission-driven</li>	<li>Guide and develop a high-performing People team</li>	<li>Ensure compliance with employment legislation in Ontario and Quebec&nbsp;</li>	<li>Drive innovation in HR processes using data and project management tools</li></ul>You bring:<ul>	<li>Broad experience across People/HR functions including talent acquisition, policy, compliance, and organizational design&nbsp;</li>	<li>Proven leadership of diverse, high-impact teams&nbsp;</li>	<li>Deep knowledge of employment legislation and HR best practices&nbsp;</li>	<li>Strategic thinking with the ability to align people strategies to organizational outcomes&nbsp;</li>	<li>Advanced Excel and data fluency, and a working knowledge of project management tools&nbsp;</li>	<li>Bilingualism in French is highly beneficial</li></ul>MSF Canada will provide:<ul>	<li>Starting 4 weeks' of vacation per year&nbsp;</li>	<li>Access to an Employee and Family Assistance Program (EFAP)&nbsp;</li>	<li>Flexible work hours and a hybrid working model (minimum 40% in office)&nbsp;</li>	<li>An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms&nbsp;&nbsp;</li>	<li>A commitment to incorporating equity, diversity, and inclusion in everything &nbsp;</li>	<li>5% RRSP contributions (no employee matching required)&nbsp;</li>	<li>Health Spending Account&nbsp;</li>	<li>Lifestyle Spending Account&nbsp;</li>	<li>Group insurance (Life, Dependent Life, AD&amp;D)&nbsp;</li>	<li>Peace of Mind plan (prescription drugs, accidental dental, hospital care, etc.)&nbsp;</li>	<li>Annual professional development budget</li>	<li>A positive and innovative office culture is based on core values of humanity, integrity and results</li></ul>Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

Senior Manager, People Operations

COMMUNITY ENGAGEMENT DIRECTOR SKIPPING STONE FOUNDATION Full-time, permanent position 35hrs/wk – in office Calgary, Alberta Compensation: $87,500/year + benefits The Community Engagement Director builds and maintains relationships between Skipping Stone and the communities we support and serve in the aim of enhancing: community awareness &amp; public education, promoting programs, and facilitating meaningful relationships and interactions.&nbsp; This role is responsible for: • Strategy Development: As part of Skipping Stone’s leadership group, this role contributes to the creation and execution of strategies to boost community engagement &amp; achieve Skipping Stone’s strategic goals. • Relationship Building: Establishing and maintaining strong relationships with community members, leaders, and partner organizations.&nbsp; • Event Management: Organizing, coordinating and running community events, workshops, and meetings. • Outreach and Promotion: Raising awareness about Skipping Stone’s programs and initiatives through representing Skipping Stone at community gatherings, such as festivals, resources fairs and fundraisers. • Evaluation and Feedback: &nbsp;Tracking engagement data, gathering feedback, and using data to inform strategies. The person in this role should be a: • Community Member: in keeping with our community-led organizational model, this person has lived experience as a Two-Spirit, trans, non-binary or gender diverse individual. • Empathetic Communicator: who possesses strong communication, listening and interpersonal and leads with kindness, humility and compassion. • Bridge Builder: who has strong passion and drive to support and uplift community members and a demonstrated ability of creating meaningful, authentic and impactful relationships. • Effective Organizer: who has demonstrated experience in event planning, including overseeing logistics, budgets, activities &amp; people. They should have good time management skills and a strong attention to detail. • Collaborative Leader: who is supportive and empowering of their fellow team members, works well in a team and can also be self-motivated and advance initiatives independently. This role also requires: • A flexible schedule and the ability to work evenings and weekends for events &amp; activities • A valid driver’s licence, vehicle and willingness to travel to activities outside the office (all vehicle use and mileage is compensated above salary) • A vulnerable sector information check (or equivalent) WHAT WE OFFER • A competitive wage • Comprehensive benefits including: health, dental, short term disability &amp; employ assistance program • Extensive training and professional development opportunities • 4 weeks paid vacation during semi-annual office closures • Additional flexible time off, wellness days &amp; cultural leave • Unique &amp; meaningful work in an empowering and supportive environment APPLICATION PROCESS We value the experiences and skill sets gained through non-traditional employment, including unpaid and emotional labour, community organizing and mutual aid. We encourage applicants to highlight your breadth and depth of skills gained through these, and other, areas of community work. Application will be accepted in any format that gives us the best first impression of who you are and the fit and impact you can have in this role. This might be: - A traditional CV and cover letter; - An essay explaining why you’re right for this job; - A video submission showcasing your skillset; - An art piece that communicates the goals you have for this role; - or, anything other format that effectively shares who you are with us. Applications should be sent to <a href="mailto:info@skippingstone.ca" target="_blank">info@skippingstone.ca</a> with the subject line: “Application- Community Engagement Director” Applications will remain open until Sunday, August 10 at 11:59pm. We encourage applicants to reach out if there is any additional support we can provide to make the process as accessible as possible for all. ORGANIZATIONAL DETAILS Skipping Stone connects trans and gender diverse youth, adults and families in the province of Alberta with low-barrier access to the supports and services that they need and deserve including community and social based supports as well as mental health and medical services. Since inception in 2017, we have connected with and changed the lives over 10,000 youth, adults and families across the province. Skipping Stone operates on the lands of the Niitsitapi people, including the Siksika, Piikani, Kainai, as well as the people of the Iyaxe Nakoda and Tsuut’ina first nations. These lands are also within districts 5 &amp; 6 of the Otipemisiwak Métis Government.We value the experiences and skill sets gained through non-traditional employment, including unpaid and emotional labour, community organizing and mutual aid. We encourage applicants to highlight your breadth and depth of skills gained through these, and other, areas of community work. Application will be accepted in any format that gives us the best first impression of who you are and the fit and impact you can have in this role. This might be: - A traditional CV and cover letter; - An essay explaining why you’re right for this job; - A video submission showcasing your skillset; - An art piece that communicates the goals you have for this role; - or, anything other format that effectively shares who you are with us. Applications should be sent to <a href="mailto:info@skippingstone.ca" target="_blank">info@skippingstone.ca</a> with the subject line: “Application- Community Engagement Director” Applications will remain open until Sunday, August 10 at 11:59pm. We encourage applicants to reach out if there is any additional support we can provide to make the process as accessible as possible for all.

Skipping Stone

Director, Community Engagement

INTERNAL/EXTERNAL JOB POSTING: Manager Housing Programs Date Posted: July 23, 2025 Application Deadline: August 13, 2025 Hours of Work: 35 hours/week Reports to: Director of Programs Classification: Non-Unionized - Management Position Location: On-site, in person position (limited remote work)&nbsp;About Us Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity &amp; Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system. We are seeking a strategic and compassionate leader to oversee Elizabeth Fry Toronto’s housing portfolio, including our supportive housing building and a range of housing-focused programs for women and gender-diverse individuals involved in the criminal justice system. Reporting to the Director of Programs, the Manager – Housing Programs will ensure trauma-informed, evidence-based, and responsive service delivery across the housing continuum. This role involves staff supervision, collaboration with property management and maintenance teams, oversight of intake, tenancy, eviction prevention, compliance with legal and funding requirements, and direct engagement with clients and community partners. This role will appeal to someone with a strong understanding of supportive and transitional housing, tenant rights, and housing equity, who is passionate about reintegration, community-based supports, and building sustainable pathways to housing stability.&nbsp;Key Responsibilities<ul>	<li>Lead the day-to-day operations of Elizabeth Fry Toronto’s housing-focused programs, including supportive housing services.</li>	<li>Supervise a team of housing and tenancy staff, including onboarding, coaching, and performance evaluation.</li>	<li>Coordinate intake, tenancy support, income verification, and eviction prevention strategies.</li>	<li>Oversee rent calculation, arrears tracking, and liaise with finance and external agencies on subsidies and payments.</li>	<li>Ensure compliance with the Residential Tenancies Act, Housing Services Act, and related legislation.</li>	<li>Collaborate with facilities and maintenance teams to ensure safe, well-maintained housing environments.</li>	<li>Lead risk assessments and support clients through crises in a trauma-informed and culturally safe manner.</li>	<li>Foster relationships with Coordinated Access, legal clinics, funders, and other community partners.</li>	<li>Analyze and report on service data to support program evaluation, compliance, and continuous quality improvement.</li></ul>Key Qualifications:<ul>	<li>Education: Undergraduate degree in Social Work, Housing, Community Services, or a related field.</li>	<li>Experience: Minimum 5 years of experience supporting marginalized individuals, including criminalized women and gender-diverse individuals.</li>	<li>Supervision: Minimum 3 years of supervisory experience (preferably in unionized settings).</li>	<li>Knowledge: Strong knowledge of housing systems, the Residential Tenancies Act, eviction prevention, and subsidized housing.</li>	<li>Commitment: Trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.</li>	<li>Understanding: Knowledge of the intersection between housing instability and criminalization.</li>	<li>Skills: Case consultation, staff mentorship, and program development.</li>	<li>Technical: Proficiency in budgeting, data tracking, client information systems, and Microsoft 365.</li>	<li>Communication: Strong communication, problem-solving, interpersonal, and crisis intervention skills.</li>	<li>Availability: Flexibility for evenings and weekends as needed.</li>	<li>Languages: Bilingual in French or other languages is an asset.</li>	<li>Travel: Ability to travel between offices and community locations.</li>	<li>Clearances: Successful police background check is a condition of employment.</li></ul>Working Conditions<ul>	<li>Primary work takes place at Elizabeth Fry Toronto housing sites, with occasional travel to community-based meetings or tenant residences.</li>	<li>Occasional evening and weekend hours are required to address housing crises or provide after-hours support.</li>	<li>Regular exposure to urgent housing issues including conflict resolution, pest management, arrears recovery, and maintenance concerns.</li>	<li>Participation in the agency’s leadership on-call rotation.</li></ul>How to Apply Please send your cover letter and resume in ONE document to <a href="mailto:careers@efrytoronto.org" target="_blank">careers@efrytoronto.org</a> by 5 P.M. on &nbsp;August 13, 2025 Applicants must list Manager Housing Programs in the subject line of the email.&nbsp;Or simply click the “Apply” button to submit your application and cover letter. We appreciate all applications, but only candidates selected for an interview will be contacted.&nbsp;Diversity Statement Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.

Elizabeth Fry Toronto

Manager Housing Programs

INTERNAL/EXTERNAL JOB POSTING: Program Manager – Community Supports/ Social works Date Posted: &nbsp;July 23, 2025 Application Deadline: &nbsp;August 13, 2025 Hours of Work: 35 hours/week Reports to Director of Programs Classification: Non-Unionized, Full-Time, Management Location: On-site, in person position (limited remote work)&nbsp;About Us Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, Trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity &amp; Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system. We are currently seeking a Program Manager – Community Supports to oversee a portfolio of community-based programs at Elizabeth Fry Toronto. This leadership role involves supervising staff and volunteers, supporting service users through a trauma-informed lens, and ensuring the delivery of high-quality programs in line with organizational priorities.&nbsp;Key Responsibilities<ul>	<li>Program Leadership: Provide oversight for the agency’s community support programs, ensuring alignment with strategic goals and organizational standards.</li>	<li>Staff Supervision: Supervise and support program staff and volunteers in a unionized environment, promoting a culture of accountability and continuous learning.</li>	<li>Service Delivery: Ensure services are trauma-informed, culturally safe, and accessible to clients with complex needs, including those impacted by criminalization, poverty, homelessness, mental health, and substance use.</li>	<li>Stakeholder Engagement: Build and maintain partnerships with community agencies, government bodies, and stakeholders including funders and crown offices.</li>	<li>Quality Improvement: Foster a client-centered, evidence-based approach to service delivery, including support in crisis de-escalation and conflict management.</li>	<li>Administration: Assist with reporting, data tracking, and budget oversight in collaboration with senior management.</li></ul>Qualifications<ul>	<li>Education: Undergraduate degree in Social Work, Housing, Community Services, or a related field.</li>	<li>Experience: Minimum 5 years of experience supporting marginalized individuals, including criminalized women and gender-diverse individuals.</li>	<li>Supervision: Minimum 3 years of supervisory experience (preferably in unionized settings).</li>	<li>Knowledge: Strong knowledge of the criminal justice system and its impact on women and non-binary people.</li>	<li>Commitment: Trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.</li>	<li>Understanding: Knowledge of intersectionality and criminalization.</li>	<li>Skills: Case consultation, staff mentorship, and program development.</li>	<li>Technical: Proficiency in budgeting, data tracking, client information systems, and Microsoft 365.</li>	<li>Communication: Strong communication, problem-solving, interpersonal, and crisis intervention skills.</li>	<li>Availability: Flexibility for evenings and weekends as needed.</li>	<li>Languages: Bilingual in French or other languages is an asset.</li>	<li>Travel: Ability to travel between offices and community locations.</li>	<li>Clearances: Successful police background check is a condition of employment.</li></ul>Working Conditions<ul>	<li>Primary work location is on-site, in person with limited flexibility for remote work.</li>	<li>After-hours response as part of a rotating schedule.</li>	<li>Some travel to community partner locations may be required.</li></ul>How to Apply Please send your cover letter and resume in ONE document to <a href="mailto:careers@efrytoronto.org" target="_blank">careers@efrytoronto.org</a> by 5 P.M. on August 13, 2025 Applicants must list Program Manager – Community Supports in the subject line of the email.&nbsp;Or simply click the “Apply” button to submit your application and cover letter. We appreciate all applications, but only candidates selected for an interview will be contacted.&nbsp;Diversity Statement Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.

Program Manager – Community Supports

INTERNAL/EXTERNAL JOB POSTING: &nbsp;&nbsp;&nbsp;Manager – Phyllis Haslam Residential Program Date Posted: &nbsp;July 23, 2025 Application Deadline: August 13, 2025 Hours of Work: 35 hours/week (Evening and weekend availability required) Reports To: Director of Programs Classification: Non-Unionized, Full-Time, Management Location: On-site, in person position for Phyllis Haslam Residential Program&nbsp;About Us Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity &amp; Inclusion, Excellence, and Accountability.&nbsp; We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system. We are currently seeking a Manager for the Phyllis Haslam Residential Program. This is a transitional residential program for women exiting federal incarceration, supporting their reintegration into the community. The program offers 24-hour support to residents and requires a dynamic and experienced leader who can ensure the program’s operational success while complying with Correctional Services Canada (CSC) regulations. The Manager will supervise a team of permanent and casual staff, ensuring a safe, supportive, and trauma-informed environment for all residents. Key Responsibilities<ul>	<li>Program Oversight: Manage the daily operations of the 24/7 Phyllis Haslam Residential Program, ensuring compliance with CSC's Statement of Work and organizational objectives.</li>	<li>Staff Management: Supervise, mentor, and support a team of permanent and casual staff; ensure adequate staffing for after-hours coverage.</li>	<li>Reintegration Support: Lead efforts to support residents in their reintegration journey, including providing access to housing, life skills training, and external support services.</li>	<li>Partner Engagement: Develop and maintain strong relationships with external partners, including correctional facilities, government agencies, and community organizations.</li>	<li>Financial Oversight: Monitor and manage the program budget, ensuring compliance with financial guidelines and effective use of program funds.</li>	<li>Crisis Management: Address safety concerns, legal issues, and crisis interventions, escalating issues as needed.</li>	<li>Documentation and Reporting: Maintain accurate case files, prepare program reports for internal and external stakeholders, and track key performance indicators to ensure program success.</li></ul>Qualifications<ul>	<li>Education: Undergraduate degree in Social Work, Housing, Community Services, or a related field.</li>	<li>Experience: Minimum 5 years of experience supporting marginalized individuals, including criminalized women and gender-diverse individuals.</li>	<li>Supervision: Minimum 3 years of supervisory experience (preferably in unionized settings).</li>	<li>Knowledge: Strong understanding of the criminal justice system, particularly as it relates to women and marginalized groups, and experience with CSC compliance and reporting.</li>	<li>Commitment: Trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.</li>	<li>Understanding: Knowledge of the intersection between housing instability and criminalization.</li>	<li>Skills: Case consultation, staff mentorship, and program development.</li>	<li>Technical: Proficiency in budgeting, data tracking, client information systems, and Microsoft 365.</li>	<li>Communication: Strong communication, problem-solving, interpersonal, and crisis intervention skills.</li>	<li>Availability: Flexibility for evenings and weekends as needed.</li>	<li>Languages: Bilingual in French or other languages is an asset.</li>	<li>Travel: Ability to travel between offices and community locations.</li>	<li>Clearances: Successful police background check is a condition of employment.</li></ul>Working Conditions<ul>	<li>Evening and weekend availability required.</li>	<li>After-hours response as part of a rotating schedule.</li>	<li>Some travel between housing sites and external community locations.</li>	<li>Exposure to crisis situations requiring de-escalation and intervention.</li>	<li>Office and on-site work in a high-demand, 24/7 environment.</li></ul>How to Apply Please send your cover letter and resume in ONE document to <a href="mailto:careers@efrytoronto.org" target="_blank">careers@efrytoronto.org</a> by 5 P.M. on August 13, 2025 Applicants must list Manager – Phyllis Haslam Residential Program in the subject line of the email.&nbsp;Or simply click the “Apply” button to submit your application and cover letter. We appreciate all applications, but only candidates selected for an interview will be contacted.&nbsp;Diversity Statement Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.

381 Contract - Full Time Jobs