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Competition # 2025-503-CPManager, Pathways to Opportunity (2025-503-CP)Employment Type: Contract Hourly (Until September 30, 2026), Non-Bargaining Unit&nbsp;Work Hours: 35 hours/week (M-F 9am-5pm)Work Setting: Hybrid – Opportunity to work remotely after orientation &amp; training periodSalary:$31.75 - $41.20 per hourApplication Deadline: November 27, 2025, by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Community Programs, Financial EmpowermentBe a part of something transformative!&nbsp; The Pathways to Opportunities Research project (PtO) is an innovative service delivery and research project designed to help people receiving social assistance move toward long-term employment and financial stability. This project integrates one-on-one employment coaching, financial counselling and participant financial incentives to support clients on their journey to meaningful work. The research design is being led by Blueprint ADE.The Manager of the Pathways to Opportunities Research Project (PtO) leads the implementation, coordination, and administration of the PtO research initiative at WoodGreen. This role ensures the smooth functioning of all project activities, manages staff and partner relationships, oversees data collection and reporting processes, and supports collaboration with the research and evaluation teams.The PtO Manager oversees the coordinated work of two teams of front-line staff—Financial Empowerment Social Workers and Employment Services Employment Consultants—who are assigned duties related to the research project. Although these staff report to their respective departmental managers, the PtO Manager ensures they complete all project-related responsibilities accurately and on time. The Manager provides instruction, guidance, and coaching to staff to ensure tasks are completed as required and collaborates closely with the relevant departmental managers to address any performance issues that cannot be resolved through direct support.&nbsp;&nbsp;What You Will DoPathways to Opportunities Project Leadership and Coordination<ul><li>Lead the operational management of the PtO Research Project, ensuring all deliverables, timelines, and data requirements are met.</li><li>Oversee and coordinate the activities of the Financial Empowerment and Employment Services teams contributing to the research project.</li><li>Provide day-to-day guidance, troubleshooting, and coaching to staff to ensure accurate completion of project tasks (e.g., client tracking, survey administration, documentation).</li><li>Collaborate with the respective departmental managers to address performance issues or training needs when necessary.</li><li>Supervise the flow of clients between Financial Empowerment and Employment Services, ensuring all client referrals, hand-offs, and transitions are completed consistently with the PtO program model and protocols.</li><li>Ensure an excellent service delivery experience for all PtO clients, maintaining high standards of client engagement, responsiveness, and support throughout their participation.</li><li>Facilitate regular operational meetings and check-ins with the frontline Financial Empowerment and Employment Services teams to review project progress, address administrative or procedural issues, and ensure alignment across all operational activities.</li><li>Maintain and continuously update project tracking systems and spreadsheets to ensure all participant data, consent forms, surveys, and outcomes are accurate and up to date.</li><li>Proactively monitor project progress and immediately identify gaps, delays, or data quality issues, addressing them directly with staff or escalating to managers as needed.</li><li>Coordinate logistics for participant activities, follow-up assessments, and communication with research partners.</li><li>Processing payment requests, track expenditures, and distributing research stipends and gift cards to participants in accordance with finance procedures.</li><li>Keep meticulous records of all disbursements and ensure full accountability and reconciliation of project funds.</li><li>Prepare and submit timely progress reports, data summaries, and updates to internal leadership, research partners, and funders.</li><li>Ensure accuracy and completeness of all project data entry, both for the Manager’s own work and for data entered by other team members participating in the PtO project.</li><li>Provide support to research partners as required to ensure evaluation tools and activities (e.g., surveys, focus groups, and interviews) are completed efficiently and on time.</li><li>Support the secure sharing of administrative data from WoodGreen to research partners, ensuring compliance with all privacy standards and ethical requirements. Ensure that identifying client information is shared only when officially permitted, in the appropriate format, and strictly in accordance with client consent and WoodGreen’s data protection protocols.</li></ul>Stakeholder and Partnership Coordination (External Partners and Funders)<ul><li>Build and maintain strong collaborative relationships with research partner, funder, and internal departments.</li><li>Liaise regularly with the research team to ensure data collection, participant engagement, and reporting meet project requirements.</li><li>Facilitate coordination meetings among project staff, managers, and research partners where needed to support ongoing alignment and communication.</li><li>Represent the PtO project in internal and external meetings where required, contributing to knowledge sharing and continuous improvement.</li></ul>Team and Administrative Responsibilities<ul><li>Manage project budget tracking, expense reconciliation, and financial reporting in collaboration with the Finance team.</li><li>Process and record all client incentive payments and maintain secure tracking systems for gift card and stipend distribution.</li><li>Participate in management and cross-departmental meetings to ensure effective coordination with other WoodGreen initiatives.</li><li>Ensure compliance with WoodGreen’s operational policies, data protection standards, and ethical research requirements.</li><li>Perform other duties as assigned by the Senior Manager, Financial Empowerment.</li></ul>What You Bring to the Team<ul><li>Degree in Social Work, Social Sciences, Public Administration, Business, or a related field. </li><li>Project management certification or equivalent experience is an asset.</li><li>Demonstrated experience in program or project management, preferably within a social service, research, financial or employment services environment.</li><li>Experience leading multi-stakeholder or cross-departmental initiatives.</li><li>Strong ability to coordinate multiple teams (e.g., Financial Empowerment and Employment Services) and manage interdepartmental workflows.</li><li>Knowledge of provincially funded Integrated Employment Services (IES), particularly regarding the employment of people living on social assistance (OW/ODSP) income.&nbsp;</li></ul>What Will Set You Apart<ul><li>Strong understanding of the intersectionality of race, age, sexuality, gender, and ability, and the associated challenges individuals face in finding and maintaining stable employment; demonstrated ability to apply this lens in program oversight and staff support.</li><li>Proven track record of ensuring excellent client service delivery and program quality.</li><li>Experience participating in or supporting research and evaluation initiatives, including data collection and analysis.</li><li>Exceptional attention to detail and organizational skills; ability to maintain complex tracking systems and databases accurately.</li><li>Proficiency with Microsoft Office suite and data management systems.</li><li>Experience managing budgets, processing payments, and maintaining financial accountability.</li><li>Strong communication and interpersonal skills with the ability to build collaborative relationships across departments and with external partners.</li><li>Knowledge of ethical standards in research and privacy, including experience managing client consent and data-sharing protocols.</li><li>Skilled at facilitating team meetings, providing coaching, and resolving workflow or performance issues collaboratively.</li><li>Demonstrated ability to manage competing priorities and meet deadlines in a fast-paced, evolving environment.</li><li>Strong problem-solving and analytical skills, with a continuous improvement mindset.</li><li>Commitment to equity, diversity, and inclusion principles and to applying them in project and team management.</li><li>Highly ethical, compassionate, and client-centered, with an overarching desire to support staff and client success.</li><li>Ability to occasionally work evenings or weekends, and to attend meetings or site visits at various WoodGreen locations throughout Toronto.</li></ul>Why You’ll Want to Work With Us At WoodGreen you will be part of an incredible team that does amazing things for our community.We offer:<ul><li>Benefits: Health/dental/wellness benefits and group RRSP/Pension programs, for eligible employees</li><li>Growth: In-house training &amp; development programs and professional development opportunities</li><li>Rewards: Peer and organizational recognition and awards</li><li>Flexibility: Hybrid working models, where applicable</li><li>Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging</li><li>Community: Meaningful work in support of our communities</li></ul>To ApplyGo to the WoodGreen Careers page at&nbsp;<a href="https://www.woodgreen.org/about-us/careers/" target="_blank">https://www.woodgreen.org/about-us/careers/</a> and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer.&nbsp; We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at&nbsp;<a href="mailto:careers@woodgreen.org" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Manager, Pathways to Opportunity (2025-503-CP)

About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program &amp; Role Description: The Career Foundation operates five full-suite Integrated Employment Services Centres in North York, York, Toronto, Etobicoke, and Scarborough, providing job seekers with a comprehensive range of services, including career exploration, résumé and interview preparation, job search support, employer connections, and retention assistance. Employers partner with us for access to a diverse talent pool, community hiring events, coaching for new hires, and retention strategies. Our organization also delivers a portfolio of sector-specific and barrier-reduction employment and training programs across the Greater Toronto Area.As the Quality Assurance and Training Specialist, you will ensure that all programming is delivered at a high standard of quality and aligns with funder contracts, industry requirements, and internal performance expectations. You will lead quality monitoring and training initiatives to support adherence to guidelines and strengthen service delivery. This role includes conducting detailed quality reviews and designing targeted training interventions to close compliance gaps and enhance staff performance. You will have performance KPIs and targets assigned to you relevant to your position.Position type:Full-time (37.5 hours per week) one-year contract with excellent potential for permanencyBase Location and Travel Requirements:The designated base location for this opportunity is The Career Foundation’s North York office, located at Lawrence Ave. W. and Allen Rd. This position also requires frequent travel and onsite work at our other full-suite Employment Centres in York, Etobicoke, Toronto, and Scarborough, as well as other sites and stakeholder locations to fulfill core deliverables. A valid Ontario G driver’s licence and a reliable vehicle are required to effectively meet the frequent travel responsibilities of this position, including travel between multiple office locations and stakeholder sites across the GTHA. A company laptop, cell phone, and other equipment is provided. Mileage is reimbursed in accordance with the organization’s travel policy.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start date:As soon as possibleReporting to:Director, Quality AssuranceResponsibilities include:Quality Assurance &amp; Compliance Monitoring<ul><li>Implements and monitors quality assurance (QA) processes across all programs of The Career Foundation.</li><li>Conducts regular audits and assessments of intake, service delivery, file documentation (Employment Action Plans, job search coaching, job development documentation, retention follow-up), funding applications and claims, case notes, and client outcomes.</li><li>Reviews program-specific eligibility, funder documentation (including Better Jobs Ontario applications), and ensures submissions meet requirements.</li><li>Identifies gaps, discrepancies, or non-compliance across programs, documents issues, and recommends corrective, capacity-building actions.</li><li>Tracks trends and prepares analytical reports for management, highlighting performance risks, opportunities, and improvement plans.</li><li>Ensures all required QA documentation is captured, evidence is stored, and monthly QA audit reporting is maintained.</li><li>Performs other relevant duties as assigned.</li></ul>Training &amp; Capacity Building<ul><li>Designs, delivers, and updates training presentations and materials to support frontline staff across all program streams (intake, training, employment services, job development, retention, employer services).</li><li>Develops customized workshops, e-learning modules, desk aids, reference materials, AI-backed job aids, and refresher sessions based on audit findings, compliance trends, and performance gaps.</li><li>Provides one-on-one coaching and group training to staff across all program lines.</li><li>Maintains accurate training records, tracks staff progress, and measures training impact on compliance, service quality, and outcomes.</li><li>Stays current with updates to funder guidelines and program policies, and updates training materials accordingly.</li><li>Performs other relevant duties as assigned.</li></ul>Risk Identification &amp; Process Improvement<ul><li>Prepares audit reports and utilizes audit results and performance data to identify risks (e.g., under-performance, non-compliance, service gaps) and inefficiencies across programs.</li><li>Collaborates with program managers and operations leadership to develop process improvement strategies and implementation plans.</li><li>Monitors adherence to service standards and supports best practice sharing across program streams.</li><li>Ensures alignment of QA and training activities with the organization’s service-delivery framework, funder contractual expectations, and performance targets.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree in business, compliance, human services, or another related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.</li><li>Proven working knowledge of Employment Ontario programs, service delivery models, and Integrated Employment Services guidelines, including outcomes-based performance management frameworks, is required.</li><li>Minimum of 3 years of direct experience in quality assurance, compliance monitoring, or training/development within employment services, non-profit, government-funded program delivery, or a multi-program environment.</li><li>Demonstrated ability to design, deliver, and evaluate training programs using adult-learning principles.</li><li>Must possess a valid Ontario G driver’s licence and vehicle, and be willing to work on-site from all five of The Career Foundation’s Employment Centres in North York, York, Etobicoke, Toronto, and Scarborough, as well as travel to other stakeholder locations within the GTHA.</li><li>Experience developing desk aids, process guides, and AI-powered job aids to support staff competency and compliance is considered an asset.</li><li>Strong analytical thinking; skilled in identifying service-delivery risks, recognizing performance trends, and producing actionable QA reports.</li><li>High attention to detail with the ability to interpret policy, audit documentation for accuracy, and recommend corrective actions.</li><li>Tech-savvy with advanced Excel and data analysis skills, including comfort with QA dashboards, digital trackers, and cloud-based collaboration tools (e.g., SharePoint, Teams, CRM/case management systems), and proficiency with Office 365 applications and Microsoft Office Suite.</li><li>Excellent verbal and written English communication, with solid presentation skills and the ability to effectively coach and support staff in a respectful and collaborative manner.</li><li>High emotional intelligence, with exceptional relationship-building and customer service skills.</li><li>Proven ability to develop rapport with people across all stakeholder groups and uphold the organization’s service standards, policies, and core values.</li><li>Demonstrated track record in a results-driven environment with experience meeting targets.</li><li>Professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.</li><li>Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Strong work ethic with a demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

The Career Foundation

Quality Assurance and Training Specialist

Human Resources Manager 1 Year Contract&nbsp; Commencing end of January 2026 until January 2027The Bishop Strachan School (BSS) is a leading independent day and boarding school for girls. For more than 150 years, we have inspired young women to be fearless learners and empowered them to lead with purpose and confidence. At BSS, we are dedicated to nurturing capable, confident leaders who embody the Signature of a BSS Girl — girls who lead with empathy, curiosity, and grit. They are unafraid to take risks, embrace challenges, and rise stronger each time they fall. Driven by an enduring love of learning, our students develop the confidence to shape their own paths and make meaningful contributions to the world.Reporting to and working closely with the Executive Director, Human Resources and the HR team, the Human Resource Manager is responsible for providing a generalist role encompassing all areas of the human resources function in keeping with the school’s vision, mission, and values.&nbsp; The Human Resources Manager should be up-to-date on all applicable employment related legislation and best practices in the field.&nbsp; The Human Resources Manager will be instrumental in providing an exceptional employee experience throughout the full employment lifecycle while at The Bishop Strachan School.Who You Are:<ul><li>Collaborate on creation of and enforcement of school policies and procedures and enforcement of employment legislation rules</li><li>Collaborate on employee retention ideas and initiatives to build an inclusive and supportive community</li><li>Oversee the full recruitment and selection lifecycle for diverse school roles, including strategic planning, advertising, structured interviewing, and employment agreement creation, in collaboration with hiring managers</li><li>Support onboarding of new hires and collaborate with the Lead Mentor on the Onboarding Program</li><li>Employee relations including educating and counseling employees through policy and procedure concerns or interpretation and general work-related issues, trying to resolve issues at an early stage</li><li>Involvement in compensation and benefits by maintaining compensation structure and setting salaries and salary reviews </li><li>Coach managers on performance management concerns</li><li>Cultivate employee confidence and protect employee data and information by maintaining strict confidence and safeguards</li><li>Complete off-boarding / voluntary and involuntary termination process with leaving employees</li><li>Complete exit interviews and ensure leave checklist is filled out</li><li>Participate and engage in ongoing departmental projects and regular HR department meetings</li><li>Partake as an active member on the Health and Safety Committee and ensures the processes are in line with the Occupational Health and Safety Act</li></ul>What You’ll Do:<ul><li>Bachelor’s degree in Human Resources or related field in a relevant area of study, or equivalent combination of education and related professional and community experience.</li><li>HRPA designation</li><li>Experience using ADP for recruitment, payroll and time management is considered a strong asset</li><li>Strong working knowledge of all applicable employment related legislation as well as federal and provincial human rights and employment policy and legislation relevant to diversity, inclusion and equity</li><li>Ability to maintain strict confidentiality and resolve sensitive matters</li><li>Change management skills</li><li>Strong technology skills – specifically Google Suite and Microsoft Office</li><li>Strong listening skills and the ability to see both sides of an issue</li><li>Ability to perform well under pressure and manage competing priorities</li></ul>Why Work at BSS? At BSS, we value and recognize the following core competencies in our employees; trust and integrity, collaboration, flexibility and adaptability, initiative, community focused and strong communication skills. Our employees are lifelong learners and apply these core competencies in all aspects of the school environment.&nbsp;Additionally, BSS offers a competitive total compensation package that includes:<ul><li>Extensive health and dental benefits package</li><li>Lunch provided everyday</li><li>Use of on-site fitness center</li><li>Professional learning opportunities</li><li>And a chance to be part of a great community!</li></ul>BSS Values Diversity: BSS is <a href="https://www.bss.on.ca/discover/diversity-equity-inclusion-and-belonging" target="_blank">committed</a> to fostering an inclusive, diverse and respectful environment. We believe that diversity in our school fosters a rich, inclusive and creative environment. We are actively engaged in building a more diverse school and encourage all qualified applicants to apply.&nbsp;How to Apply: Interested applicants should visit our<a href="https://www.bss.on.ca/discover/careers" target="_blank"> website</a> and click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a455d512-2c15-4e80-9909-f7252c8d6408&amp;ccId=19000101_000001&amp;lang=en_CA&amp;selectedMenuKey=CareerCenter" target="_blank">Apply Now.</a>&nbsp;We are committed to providing an accessible experience and an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact the HR Admin at 416-483-4325, ext. 1920 or by email at <a href="mailto:hradmin@bss.on.ca" target="_blank">hradmin@bss.on.ca</a>. All information received in relation to accommodation will be kept confidential.We thank all candidates for their applications; however, only those selected for an interview will be contacted.

The Bishop Strachan School

Human Resources Manager

About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program &amp; Role Description: Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, arranging employment placements, providing job retention support and much more. Our Employment Centres also offer a range of services to employers, including recruitment support, candidate screening, job matching, hiring fairs, workplace orientation, retention advice, and other services.&nbsp;&nbsp;&nbsp;The Customer Information Representative is an important member of the team, responsible for providing exceptional customer service to clients at front-desk reception and within our Resource and Information Area. This role also includes collecting, tracking, and entering essential data into online reporting systems, preparing and updating reports and trackers, and performing other duties that help the team run smoothly and support clients in achieving successful outcomes.Position Type:Full-time (37.5 hours per week) contract until March 31, 2026, with potential for permanency.Base Locations Available:Option 1 – York&nbsp;(Weston &amp; Lawrence):This position is based at The Career Foundation’s&nbsp;York&nbsp;Employment Centre, located near&nbsp;Weston Rd. and Lawrence Ave. W. The successful candidate will work onsite at this location on a full-time basis.Option 2 – Etobicoke&nbsp;(Islington &amp; Hwy 401):This position is based at The Career Foundation’s&nbsp;Etobicoke&nbsp;Employment Centre, located near&nbsp;Islington Ave. and Hwy 401. The successful candidate will work onsite at this location on a full-time basis.Option 3 – North York&nbsp;(Lawrence Ave. W. &amp; Allen Rd.):This position is based at The Career Foundation’s&nbsp;North York&nbsp;Employment Centre, located near&nbsp;Lawrence Ave. W.&nbsp;and Allen Rd. The successful candidate will work onsite at this location on a full-time basis.Option 4 – Toronto (Yonge St. and St. Clair Ave. E.):This position is based at The Career Foundation’s&nbsp;Toronto Employment Centre, located near&nbsp;Yonge St. and St. Clair Ave. E. The successful candidate will work onsite at this location on a full-time basis.Option 5 – Scarborough&nbsp;(Kingston Rd. &amp; Midland Ave.):This position is based at The Career Foundation’s&nbsp;Scarborough&nbsp;Employment Centre, located near&nbsp;Kingston Rd. and Midland Ave. The successful candidate will work onsite at this location on a full-time basis.Important note:With your application, please specify the location that you are applying for.&nbsp;Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start:As soon as possibleReporting to:Area Manager, Employment and Placement ServicesResponsibilities include:Customer Service<ul><li>Provides exceptional customer service to clients at front-desk reception, including greeting walk-in and scheduled clients upon their arrival and providing full assistance with the registration and check-in process.</li><li>Facilitates initial eligibility screening for clients and prepares proper documentation.</li><li>Receives incoming calls, provides program information to callers, and redirects calls to appropriate extensions.</li><li>Responds to voicemail messages and emails from clients, partners, suppliers, and other stakeholders, in accordance with The Career Foundation’s customer service standards.</li><li>Provides clients with general job search resources and relevant information and support, such as assistance with creating new email accounts for job search purposes, navigating online web forms, and other support services.</li><li>Assists clients with general troubleshooting as needed in the office’s Resource and Information Area.</li><li>Utilizes digital systems and technologies provided by The Career Foundation to further support clients in achieving successful outcomes.</li><li>Liaises with prospective job seeker applicants to encourage and confirm their participation in the Employment Centre’s services.</li><li>Maintains the office’s job posting board, meeting rooms, and other shared spaces.</li><li>Schedules and organizes meetings for the team.</li><li>Assists with preparing and facilitating events such as open houses, job fairs, staff training sessions, and other activities, including arranging refreshments.</li><li>Communicates with partners to maintain effective referral and reporting relationships.</li><li>Monitors and responds to live messages submitted via The Career Foundation’s website chat function on a rotational schedule.</li><li>Provides support to the manager with onboarding new team members as assigned.</li><li>Performs other relevant duties as assigned.</li></ul>Administration<ul><li>Enters and updates client data and service histories in online reporting systems and trackers with complete accuracy.</li><li>Communicates with fellow staff members to obtain pending data required for client files from their caseloads and ensures all required data is captured accurately.</li><li>Conducts follow-ups and communicates with clients via telephone, email, and text messages at regular intervals, recording status updates in online reporting systems.</li><li>Assembles and supports with auditing files according to The Career Foundation’s audit standards.</li><li>Completes file checklists to ensure that all files are ready for funder audits.</li><li>Prepares financial claims using Microsoft Excel and other software, ensuring timely entries into trackers and systems.</li><li>Creates reports for management on statistics, expenditures, and program targets as needed.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary diploma or degree in administration or a related field is highly preferred, or an equivalent combination of education and experience is required.</li><li>A minimum of 2 years of direct experience in a customer service and administrative capacity with a proven ability to multitask.</li><li>Must be willing to work on-site from the office on a full-time basis.</li><li>Prior related experience within the employment services industry is considered a strong asset.</li><li>Outstanding customer service skills with a professional, warm, and friendly attitude in all interactions with clients, staff members, and other stakeholders, and a high level of respect for the diversity of people served.</li><li>Must possess strong detail orientation and organizational skills to perform essential data entry duties without error.</li><li>Natural relationship-building skills with a proven ability to develop rapport with people.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with clients of various experiences, needs, and abilities.</li><li>Proven track record in a results-driven environment with experience meeting targets and deadlines.</li><li>Excellent verbal and written English communication skills and ability to clearly communicate information. Fluency in a second language is considered an asset.</li><li>Ability to maintain sensitive information and exhibit tact, diplomacy, and good judgment, with high standards of ethics and confidentiality.</li><li>Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

Customer Information Representative

About the CFPCThe College of Family Physicians of Canada (CFPC) is the professional organization that represents more than 45,000 members across the country. The College establishes the standards for and accredits postgraduate family medicine training in Canada's 17 medical schools. It reviews and certifies continuing professional development programs and materials that enable family physicians to meet certification and licensing requirements.The CFPC provides high-quality services, supports family medicine teaching and research, and advocates on behalf of the specialty of family medicine, family physicians, and the patients they serve.Our VisionLeading family medicine. Improving lives.Our MissionLeading family medicine to improve the health of all people in Canada—by setting standards for education, certifying, and supporting family physicians, championing advocacy and research, and honouring the patient-physician relationship as being core to our profession.Our Values<ul><li>Caring</li><li>Learning</li><li>Collaboration</li><li>Responsiveness</li><li>Respect</li><li>Integrity</li><li>Commitment to Excellence</li></ul>Our Goals<ol><li>Advancing Family Medicine</li><li>One Unified Voice</li><li>Transforming the CFPC</li></ol>Position Details<ul><li>Position Title: Corporate Services and Foundation Assistant</li><li>Vacancy #: 2025-26</li><li>Department: Corporate Services Administration</li><li>Division: Corporate Services</li><li>Reports to: Executive Director, Corporate Services</li><li>Classification: Individual Contributor</li><li>Status: Contract Full Time</li><li>Term of Contract: 12 months</li><li>Full Time Equivalent: 1.0</li><li>Bilingual (English/French): No</li><li>Salary Range: $60,523.92 – $75,654.96</li></ul>SummaryThe Corporate Services and Foundation Assistant provides administrative support to the Executive Director, Corporate Services (ED, CS). This position will be responsible for the administrative and governance components of The Foundation for the Advancement of Family Medicine (FAFM), providing administrative support to the ED, CS through minuting meetings, calendar management, and report writing/editorial review. The role also includes administrative support to the Directors of Human Resources (HR) and Finance and Asset Management (FAM) on an as-needed basis.Main responsibilities include but are not limited to:Essential DutiesAdministrative and coordinative support to the Board of Directors and Nominating Committee:<ul><li>Perform administrative and communication-related tasks pertaining to the FAFM Board and FAFM Nominating Committee</li><li>Notify members and relevant staff of upcoming meetings, scheduling meetings</li><li>Work with ED, CS to prepare and distribute agendas and meeting materials (this includes drafting backgrounders with the motions on various initiatives)</li><li>Attend FAFM and CFPC meetings and take minutes, follow through on action items, maintain motion records and relevant documentation</li><li>Maintain/contribute to the revision of governance materials (Board orientation kit, Terms of Reference, etc.), making travel arrangements/hotel bookings, etc.</li></ul>Policies and Contracts creation/review/update:<ul><li>Support of the creation/review/update of FAFM policies and secure Board approval where required.</li><li>Work with the legal services department to draft/update contracts with vendors and agreements with donors.</li></ul>Calendar Management:<ul><li>Manage the ED, CS’s calendar including setting up routine meetings as directed (Corporate Services Senior Advisory Team (CSSAT), Corporate Services Management Team (CSMT), 1:1s, Touchpoints, Corporate Services (CS) Division</li></ul>Administrative Support:<ul><li>Provide administrative support to the ED, CS and, to a lesser extent, the Directors of FAM and HR</li></ul>Related Duties:<ul><li>Ensure effective and professional communications with all internal and/or external contacts</li><li>Develop and maintain collaborative relationships at all levels of the organization in order to build trust and confidence in the services provided</li><li>Work in accordance with all CFPC policies, procedures and processes with all applicable legislation</li><li>Work in accordance with all health and safety requirements</li><li>Demonstrate behaviors aligned with the CFPC Values in Action</li><li>Contribute to delivering on the overall work plan of the department and strategic goals of the CFPC</li><li>Participate on special projects as required.</li><li>Participate on internal staff committees or working groups as required</li><li>Assist with the training of new team members as required</li><li>Participate with the onboarding of new team members as required</li><li>Support the team and collaborate with colleagues to ensure departmental needs are met including absence coverage and cross-training as required</li></ul>Requirements<ul><li>College Diploma in Nonprofit management, Business, Communications, or a related field.</li><li>Certificate in Fundamentals of the T3010 and Transparency for Canadian Charities Course would be an asset</li><li>3 years experience in nonprofit, fundraising or development role.</li><li>Verbal and written communication skills, with the ability to express ideas and opinions clearly and effectively in English.</li><li>Intermediate knowledge of Microsoft Suite and collaboration tools.</li><li>Intermediate ability to ensure compliance with charitable regulations and reporting requirements.</li><li>Advanced ability to express ideas and opinions.</li><li>Advanced relationship management skills.</li><li>Intermediate ability to develop outreach strategies to engage the public and potential donors. Intermediate ability to support board meetings by preparing agendas and minutes</li><li>Core Competencies: Continuous improvement, customer orientation, courage, stress tolerance, communication, collaborating, work standard, adaptability. Further details here.</li></ul>Working Conditions&nbsp;<ul><li>Flexibility to work extended hours occasionally to meet deadlines.</li><li>Some travel (&lt;10% of the time), including both in and out-of-town. Limited travel for Family Medicine Forum (FMF - Toronto).</li></ul>This role is based in Mississauga, and the successful candidate may have the ability to work remotely in accordance with the Organization’s policies and procedures dealing with remote and/or hybrid work arrangements in effect from time-to-time. In accordance with our Hiring Policy, at this time we are only considering applicants who live in the Greater Toronto Area. Our current hours of operation are Monday to Friday 8am to 5pm Eastern Time.There's a certain sense of job satisfaction that comes from working for a not-for-profit organization such as the College of Family Physicians of Canada (CFPC).If you share our values and would like to join our team of dedicated professionals helping the CFPC achieve its mission, please submit a cover letter and your résumé referencing the vacancy# 2025-26 to: <a href="mailto:careers@cfpc.ca" target="_blank">careers@cfpc.ca</a> by 28 November 2025.We thank all those who apply for this opportunity. Only external applicants selected for further consideration will be contacted.The CFPC is committed to equity, diversity, and inclusion in the workplace, and actively promotes a safe, healthy, and respectful work environment. Our hiring practices have been designed to ensure that applicants are protected from discrimination, human rights are respected, and individual needs are accommodated. We welcome and encourage applications from all qualified candidates regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.Throughout the recruitment and selection process, please advise Human Resources if you require any accommodation(s).

The College of Family Physicians of Canada

Corporate Services and Foundation Assistant

Employment Type:&nbsp;Full-Time, ContractContract Period:&nbsp;December 15, 2025 to December 31, 2026Work Hours:&nbsp;35 hours per week&nbsp;Salary:&nbsp;$59,399 annually (Level 7), plus comprehensive benefitsLocation:&nbsp;2425 Eglinton Avenue East, Suite 303, Scarborough, ON M1K 5G8Internal Application Deadline: Monday, November 24, 2025External Application Deadline:&nbsp;Wednesday, November 26, 2025JOIN OUR TEAMYWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit.&nbsp;We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.The Employment Consultant is responsible for providing full-cycle employment support to diverse client groups facing multiple barriers to employment. This role focuses on achieving successful client outcomes by meeting contractual deliverables, including monthly individual and team Key Performance Indicators (KPIs), and Performance Based Funding (PBF) targets.The Employment Consultant is also responsible for organizing and leading hiring events, job fairs, and other career related events. They also engage with community partners to expand opportunities. The position requires strong collaboration with the team, employers, and the broader community while continuously aligning with the mission and policies of YWCA Toronto.ABOUT YWCA TORONTO – YWCA EMPLOYMENT CENTRE (2425 Eglinton Avenue East)&nbsp;YWCA Toronto Employment Centre at 2425 Eglinton Avenue East, is a customer-focused program model for job seekers and employers, with focus on women, young women and gender-diverse people. This program is also open to men. The YWCA Toronto Employment Centre is part of the Integrated Employment Services (IES) in Toronto under WCG International Consultants Ltd. as the Service System Manager, funded by the Ministry of Labour, Immigration, Training and Skills Development through their Employment Ontario Division (EO). We act as a one-stop service for all jobseekers and employers. We use our resources to support all job seekers, especially those more distantly removed from the workforce, to reach their goals.KEY RESPONSIBILITIES<ul><li>Works with all clients accessing Integrated Employment Services (IES), prioritizing those with higher support needs (e.g., Youth, Newcomers, Social Assistance recipients, ODSP and other inclusion groups) to meet contractual targets;</li><li>Conducts intake and needs assessment using Common Assessment (CA) tool to evaluate clients’ employment-related strengths, needs, abilities, skills, and other relevant employment-related factors;</li><li>Provides individualized or group-based counselling and pre-employment services, including resume critique, mock interviews, and job readiness workshops;</li><li>Collaborates with clients to develop tailored Employment Action Plan (EAP) aimed at achieving job starts within a 12-week timeframe to meet program performance expectations;</li><li>Facilitates clients’ transition into sustainable employment, addressing barriers to job retention and meeting Performance Based Funding (PBF) milestones at 1, 3, 6 and 12 months;</li><li>Monitors the local job market to identify and pursue suitable employment opportunities for clients, including weekly cold-calling and targeted outreach to potential employers;</li><li>Facilitates employment workshops, job fairs, employer sessions, and other events to prepare clients for obtaining and maintaining employment;</li><li>Negotiates work placement agreements and contracts with clients and employers, outlining workplace training objectives, commitments and applicable financial incentives;</li><li>Performs job matching activities and refers clients to internal and external job postings;</li><li>Administers employer contracts, including processing financial incentives, payments, and Employment-Related Financial Supports in a timely manner;</li><li>Targets: Case manages at least 80 -100 files at any given time and secures 10 job starts (employment outcomes) monthly</li></ul>QUALIFICATIONS<ul><li>In-depth knowledge of an academic discipline normally acquired through courses leading to the completion of an undergraduate degree in Career Counselling, Marketing and Communications, Human Resources or any other relevant field. (Cases for Equivalency will be considered);</li><li>3-5 years of job development and employment counseling and prior work experience in an Employment Ontario model;</li><li>Group Facilitation and Life Skills Training is an asset;</li><li>Demonstrated knowledge of Toronto area labour market trends and general knowledge of the labour market and social services;</li><li>Ability to build strong relationship with employers and able to successfully place job seekers with employers;</li><li>Superior oral and written communication skills and presentation skills;</li><li>Excellent documentation and report writing skills, as well as in interviews/assessments, professional resume writing, vocational counselling, and individualized goal setting and planning;</li><li>Demonstrated ability to work under pressure; ability to adapt to program changes when required;</li><li>Experience in dealing with conflicts and diffusing contentious situations;</li><li>Commitment and ability to work with diverse groups;</li><li>Excellent time management and organization skills, able to work well with minimal supervision;</li><li>Strong digital literacy, including MS Office Suite;</li><li>Must be a team player and able to work with different personalities and working styles.</li></ul>NB: Required to travel at least 40% of the time, as part of regular duties; a valid driver’s licence and access to a motor vehicle is considered an asset. WHAT WE OFFER:<ul><li>Comprehensive Medical, Vision, and Dental Coverage</li><li>Life Insurance and Long-Term Disability Benefit</li><li>Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%</li><li>Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days</li><li>Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development</li></ul>Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.&nbsp; Posting Date: November 13, 2025

YWCA Toronto

Employment Consultant (Contract)

A world free of the effects of diabetes is our vision. That’s why we’re working together to improve the quality of life of people living with diabetes. We’re sharing knowledge and creating connections for individuals and the health-care professionals who care for them; advocating through public policy; and funding research to improve treatments and find a cure to end diabetes.Join our dedicated, talented Diabetes Canada team and together, #LetsEndDiabetes!Role OverviewThe Manager, Web Experience ensures Diabetes Canada’s (DC) websites: <a href="https://diabetes.ca/" target="_blank">diabetes.ca</a>and<a href="https://guidelines.diabetes.ca/home" target="_blank">guidelines.diabetes.ca</a> are accessible, stable, and aligned with DC’s mission and business goals. This role focuses on maintaining and optimizing web operations ensuring accessibility compliance, managing content updates, and overseeing vendor relationships. The role also defines web strategies that drive fundraising, mission delivery, and brand campaigns. &nbsp;The role includes managing one direct report and using data insights to recommend improvements that enhance user experience and engagement. &nbsp;Contract Duration: This job posting is for a 13-month contract, to cover a role on parental leave. Location: Diabetes Canada’s national office is at 1000–170 University Avenue, Toronto, Ontario. We offer a flexible work arrangement, allowing employees to work remotely while occasionally coming into the office as required by their manager or the organization.This role includes, but not limited to:&nbsp;Website Management &amp; Optimization&nbsp;<ul><li>Oversee daily operations of diabetes.ca and guidelines.diabetes.ca, ensuring quality, stability, and continuous improvement.&nbsp;</li><li>Manage our developer agency partner: prioritize tickets, assign projects, monitor QA, and manage the annual maintenance budget.&nbsp;</li><li>Collaborate with the Healthcare Professional (HCP) team to plan and deploy chapter and tool updates for guidelines.diabetes.ca&nbsp;</li><li>Coordinate routine updates and site clean up in preparation for redesign and migration; assign tickets to staff or vendors and ensure QA before publishing. &nbsp;</li></ul>Accessibility &amp; Compliance&nbsp;<ul><li>Lead AODA audits and coordinate fixes with HR, IT, and external auditors.&nbsp;</li><li>Track, document, and report accessibility progress to meet provincial compliance requirements.&nbsp;</li></ul>Strategy &amp; Reporting&nbsp;<ul><li>Partner with internal teams to shape web strategies that supports campaigns and organizational goals.&nbsp;</li><li>Provide monthly insights and recommendations for organizational reports.&nbsp;</li><li>Analyze performance data to identify opportunities for engagement and conversion improvements.&nbsp;</li></ul>Redesign Support &amp; Leadership&nbsp;<ul><li>Contribute to the diabetes.ca redesign project, ensuring alignment between current operations and future planning.&nbsp;</li><li>Manage and coach one direct report (Digital Marketing Coordinator) and foster cross-team collaboration for seamless digital experiences.&nbsp;</li></ul>The ideal candidate possesses:&nbsp;<ul><li>5–7 years managing large-scale, content-driven websites in a complex environment.&nbsp;</li><li>Strong understanding of AODA/WCAG, CMS management, SEO, UX/UI, and analytics.&nbsp;</li><li>Experience managing vendor relationships and operational budgets.&nbsp;</li><li>Proficiency with tools such as Google Analytics 4, Tag Manager, HotJar and CMS platforms (Kentico).&nbsp;&nbsp;</li><li>Strong project and time-management skills.&nbsp;</li><li>Analytical thinker who uses data to guide decisions.&nbsp;</li><li>Collaborative, detail-oriented, and highly organized.&nbsp;</li><li>Excellent communicator who can translate technical needs for non-technical teams.&nbsp;</li><li>Passionate about accessibility, user experience, and continuous improvement.&nbsp;</li><li>Proficient with Microsoft Office suite; familiarity with Asana (project management application) is an asset.&nbsp;</li><li>Understands and demonstrates a commitment to Diabetes Canada’s Mission, Vision and Core Values.&nbsp;</li></ul>What Diabetes Canada Can Offer You<ul><li>A meaningful role, making a difference every day for people living with or at risk of diabetes.</li><li>An entrepreneurial environment, working for a national organization where you feel valued, recognized, and rewarded.</li><li>A high-performing, collaborative team environment and a commitment to building a healthy and engaged work culture.</li><li>A flexible work agreement policy in place allows employees to work regularly remote and/or hybrid schedule.</li><li>Comprehensive group benefits plan (health and dental).</li><li>Access to a mental wellness app offering guided mediation and self-guided learning on a wide range of topics.</li><li>Generous paid time-off benefits include additional paid holidays beyond the recognized provincial statutory holidays, and an end-of-year holiday office closure.</li><li>A work culture committed to fostering a diverse and inclusive workplace that celebrates differences and provides equal opportunities for all.</li></ul><a href="https://www.diabetes.ca/about-diabetes-canada/about-us" target="_blank">Our Core Values:</a>ACE-IT: Agility,&nbsp;Collaboration,&nbsp;Excellence,&nbsp;Integrity,&nbsp;Taking InitiativeAbout the Application ProcessGo to the webpage: <a href="https://www.diabetes.ca/careers" target="_blank">https://www.diabetes.ca/careers</a> and click on “View Job Openings”. &nbsp;Click on the “Apply Now” button found at the top-left of this screen. You will be required to complete a very brief questionnaire and submit your résumé and cover letter.&nbsp;If you experience any issues with the application process, please contact us at:&nbsp;<a href="mailto:DCHR@diabetes.ca" target="_blank">DCHR@diabetes.ca</a>Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.Diabetes Canada welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities.&nbsp; We value a diverse workforce that reflects the communities we serve.We are committed to accommodating people with disabilities as part of our hiring process.&nbsp; If you require accommodations, please advise us during the recruitment process.We thank all interested applicants; however, only those selected for an interview will be contacted.

Diabetes Canada

Manager, Web Experience

Competition #2025-493-CPCareer Success Coach (2025-493-CP)Employment Type: Contract Hourly (Until Dec 31, 2025),&nbsp;Bargaining Unit (1 Vacancy)Work Hours:35 hours/week (9:00am-5:00pm)Work Setting: Exclusively Onsite (2930 Lakeshore Blvd, Etobicoke, ON)Salary: G: $30.33/hrApplication Deadline: November 16, 2025 by 11:59 pmProgram Overview – Integrated Employment Services, Community ProgramsThe Career Success Coach is the trusted support resource for clients who have entered employment, as well as a touchstone to WoodGreen for all other clients regardless of outcome for the first 12 months after pre-employment ends. They carry a caseload of clients and connect with each on a monthly basis to understand their employment status, offer support and help remove barriers to their success.&nbsp;The Career Success Coach, Integrated Employment Services, is part of a high-performance team that improves communities, families and individual lives through effective access to employment. Working at a local Integrated Employment Services Centre or other sites in the City of Toronto, they ensure that clients and employers are supported after employment starts and that required documentation is obtained as part of WoodGreen performance-based funding agreement. What You Will Do<ul><li>Build rapport and an emotionally supportive context for each client to feel trusting, engage readily in the job search process, and believe in their own success to obtain employment. Help clients build their motivation and confidence.</li><li>Ensure clients understand the Integrated Employment Services approach and the value of services provided, particularly retention support.</li><li>Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen.</li><li>At the start of employment for each client, responsible for administrating the Transition &amp; Retention Checklist (TRC) with clients who start employment (required for a Brokered Incentive Agreement (BIA) and must be attempted for all). </li><li>Accountable for conducting on-time monitoring checkpoints at one, three, six and twelve months. Monitoring involves direct contact with the client and completion of the Employment Status Questionnaire (ESQ), which pertains to employment status, hours worked, wage, occupation, and client experience.</li><li>Manage a caseload of clients: Using excellent time management, standardized regular communications, effective appointment planning, and interventions when necessary, help clients remain in employment throughout the first year after obtaining a job.</li><li>Enter case notes and data in CaMS and/or WCG’s CRM as required.</li><li>Deliver retention support that is flexible and becomes less or more intensive based on the results of the TRC and the ongoing situation.</li><li>Participate in the client care team with the Employment Consultant and Job Developer (if involved), meeting clients during the early stages and helping sell clients on the process and value of in-work support.</li><li>Prepare monthly forecasts with the risk status of clients in caseload, indicating those at higher risk to fall out of work.</li><li>Liaise between the client and/or employer to assess job satisfaction, identify potential performance or workplace issues (e.g., absenteeism, behavioral concerns, task completion, work schedule, or workplace/cultural integration), and assist in resolving them.</li><li>As needed, sit with and support clients as they use onsite computers while they engage in activities that help return them to work or access life stabilization supports.</li><li>Readily participate in training and coaching to support achievement of targets. Use supervisor monitors and feedback as a constructive learning experience. </li><li>Demonstrate excellent customer service and skills in interactions with employers and clients.</li><li>In an efficient and prompt manner, complete all documentation and data entry per WoodGreen standard operating procedures (e.g. client notes, data entry, referrals, updating forms).</li><li>Develop and/or learn to facilitate existing materials and deliver in group activities or workshops, particularly on topics related to job retention, both in person and online, as part of a regular rotation of duties within the team.</li><li>Participate in and complete upgrading training and education as required by WoodGreen.</li><li>Participate in regular supervisory sessions with the manager, as well as regular staff and unit meetings within the unit.</li><li>Perform other duties as assigned.</li></ul>What You Bring to the Team<ul><li>Degree or diploma in Social Work, Social Services Worker, Business, Human Resources, Community Development or related field</li><li>Strong clerical aptitude, including attention to detail, organizational skills, data management, documentation accuracy, and efficient multitasking.</li><li>Strong computer literacy, including Microsoft Office suite and database application, online learning, online job search, online research, building an online presence (e.g. with LinkedIn), networking and community building online.</li><li>Experience and/or training in career counselling (e.g. needs assessment, job search, job development, job retention)</li><li>Excellent customer service skills</li><li>Experience in leading group workshops or activities</li><li>Highly ethical, compassionate and purpose driven with an overarching desire to support client success toward employment success.</li><li>Energy and enthusiasm to meet new people, listen and learn about their needs and experience, and work to improve their life and the lives and their families.</li><li>Oriented toward coaching and facilitating others to share information and suggest success strategies;</li><li>Comfortable speaking with employers to understand their needs/perspective while advocating for clients.</li></ul>What Will Set You Apart<ul><li>A strong sense of personal accountability for achieving individual targets</li><li>Coachable and able to adapt and change in procedures, systems, client needs, external trends, etc. as the service delivery context evolves.</li><li>Patience, compassion and sensitivity to deal with different cultures and different levels of abilities among clients, colleagues, partners and others in the work environment.</li><li>Understanding of and ability to communicate principles and practice of diversity and anti-racism.</li><li>Excellent interpersonal skills as well as verbal and written communication skills.</li><li>Primarily working in-person at a WoodGreen location. Ability to work a staggered schedule that could include up to two evenings (e.g. 6 p.m. to 8 p.m.) per week and occasional weekends (e.g. Saturday 9 a.m. – 11:00 a.m.) working from home to place client calls.</li><li>Ability to report to work at various WoodGreen locations throughout Toronto.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

Career Success Coach (2025-493-CP)

​DATE:&nbsp;November 13, 2025​&nbsp; CLOSING DATE: November 27, 2025&nbsp; LOCATION: Toronto, ON -&nbsp;Central Toronto Supportive Housing Services&nbsp; COMPENSATION: $55,239 - $67,560&nbsp;Annually Prorated&nbsp; CONTRACT DURATION:&nbsp;12 months&nbsp;&nbsp; WORK TYPE:&nbsp;Onsite&nbsp; JOB ID:&nbsp;10410998Who We Are:&nbsp; LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573&nbsp;annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.&nbsp; Job Summary&nbsp; To create a support network and link consumers living with mental illnesses in a Program residence or independently in the community, to community services. To provide a range&nbsp; of assistance and support. As a Community Support Worker, you will be part of a team that co-ordinates a support network and linkages for adults with complex mental health, health and addiction challenges living in scattered units across the GTA, with the focus being central Toronto. A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity and self-respect. The role will require direct service and support to clients in area such as housing, activities of daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.&nbsp; What You Will Do:&nbsp; Through a team-oriented approach, the position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment, by:<ul><li>Participating in the intake process for clients referred to the program; conducting an assessment with the individual, help to determine their daily living needs and working together to develop a plan of support and recovery</li><li>Supporting the personal journey of each individual by building a rapport. Supporting and establishing a plan with each person to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting, for increasing their awareness of safety issues and for ensuring that residents receive adequate assistance in various aspects of their life.</li><li>Establishing a holistic support network of social, family, spiritual, community medical and psychiatric links and resources, assisting the individual so that the linkages are maintained through non-intrusive follow-up, reminders and by occasionally accompanying clients on their appointments; providing 24 hour crisis support on a rotational basis through a pager or similar system.</li><li>Supporting self-advocacy and advocating on behalf of the client in navigating the social services and health care systems and ensuring accessibility and availability of services; promoting and enhancing the services of the program and the image of the agency as a representative with external agencies and other professionals; mediating issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution.</li><li>Encouraging individual participation and participating in house meetings, resident association activities or other group activities which promote the wellbeing of the residents and the smooth operation of the house; conducting resident group meetings; maintaining a general awareness of the activities or whereabouts of residents in the house, identifying issues, communicating or noting incidents for director as required; collecting rents, preparing bank deposits and monitoring petty cash.</li><li>Assisting in the administration of the program by completing and maintaining the required records or statistics such as resident files, rent geared to income files, activity sheets, reports, etc. In accordance with established procedures; participating actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff; providing other related assistance as required.</li></ul>What You Bring:&nbsp; Must Haves<ul><li>An excellent understanding of harm reduction, and psychosocial rehabilitation / Recovery principles as acquired through a relevant degree/diploma in human services</li><li>At least three years of experience working with the client population in order to apply the theories to practical settings.</li><li>Knowledge of the issues faced by adults with mental health and or addiction or homelessness.</li><li>An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.</li><li>Knowledge of local community agencies and other professional services available for the client group is essential.</li><li>Experience in working as part of a team of professionals, and in conducting meetings or facilitating groups.</li><li>Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.</li><li>Good intake assessment, crisis intervention, advocacy and problem-solving skills.</li><li>Computer literacy sufficient to produce and maintain files, records or statistical information.</li><li>Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients</li><li>May be required to be on after-hours on call, on a rotating schedule.</li><li>Will be required to work in resident rooms and may be exposed to secondhand smoke.</li><li>Travel in all weather, required to go up and down stairs, travel to several community locations daily</li></ul>Work Environment:&nbsp; Will be required to work in resident rooms and may be exposed to second hand smoke.&nbsp; Travel in all weather, required to go up and down stairs, travel to several community locations daily&nbsp; Frequent travel will be required.&nbsp;&nbsp;What We Offer<ul><li>E-learning program available all year around</li><li>Starting vacation time above minimum standard</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion&nbsp; LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp;

LOFT Community Services

Community Support Worker_FT-Contract

Employment Type:&nbsp;&nbsp; Full-Time, ContractWork Hours:&nbsp;35 hours per week&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Salary:&nbsp;&nbsp; $68,458 to $79,037annually (M8), plus comprehensive benefitsLocation:&nbsp;150 Elizabeth Street, Toronto, Ontario M5G 0B1Contract Period:&nbsp;&nbsp;December 8, 2025 to July 3, 2027Application Deadline:&nbsp;&nbsp;Monday, November 24, 2025JOIN OUR TEAMYWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit.&nbsp;We encourage applications from women and gender diverse people from&nbsp;all races, ethnic origins, religions, abilities and sexual orientations.The Associate Manager position supports the Manager of Elm and staff to maintain a safe and inclusive community of tenants in a unique 300-unit permanent housing complex.&nbsp; The complex includes 85 units designated for women living with serious mental health and addictions issues, 50 units designated for women of Aboriginal origin, and 165 affordable units. As part of the Management Team, you will contribute to the overall development and achievements of the Association consistent with the mission statement and strategic plan.ABOUT YWCA TORONTO – YWCA ELM CENTREYWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 affordable rental units, 50 units for Indigenous women, gender diverse people and their families and 85 supportive units for women and gender diverse people living with mental health or concurrent mental health and substance use challenges.KEY RESPONSIBILITIES<ul><li>Supervises the Front Desk Support Workers team with a focus on supporting tenants and ensure safety and security in an integrated community.&nbsp; Facilitates and coordinates the work of all program partners; Jean Tweed Centre and YWCA Toronto Housing Administration and Property Services, to ensure that case management, community engagement, and tenant support, work together to create a safe and supportive community for all tenants with both a health and social engagement framework;</li><li>Provides crisis prevention, intervention and counseling using harm reduction principles, for women and children experiencing mental health/substance/abuse issues;</li><li>Coordinates documentation required for legal proceedings in accordance with the Eviction Prevention Procedures and collaborates with Managers to ensure tenants and YWCA Toronto meet their obligations under the Residential Tenancies Act</li><li>Prepares the budget and reports for the Front Desk Support Worker staff for funders and maintains financial records in accordance with the Ministry of Health and Long-Term care and other program funders and policies, procedures and practices of the YWCA Toronto.</li><li>In collaboration with the Manager of Elm Support, ensures that all program facilities conform to the standards set out by funding agreements and government legislation; that staff and tenants adhere to building and fire codes, occupational health and safety and other relevant regulations that affect program safety.</li></ul>QUALIFICATIONS<ul><li>Undergraduate degree in Social Work, Psychology, Nursing or other relevant discipline with three to five years directly related experience working in a permanent supportive housing environment providing support to women living with experiences of precarious housing, poverty, violence/trauma, and concurrent diagnosis (Cases for Equivalency will be considered);</li><li>In-depth knowledge of concepts, theories and practices related to a regulated Mental Health or Health service delivery field, violence against women programs and girls and family support initiatives and related management issues working with a diverse client group is essential;</li><li>Excellent conflict resolution, crisis intervention/prevention, counselling and coaching skills and knowledge and understanding of harm reduction approaches as a holistic framework;</li><li>Demonstrated ability to build strong service delivery partnerships, community engagement strategies and foster inter-program relationships fostering leadership and capacity building strategies in teams;</li><li>Previous work in a diverse, unionized environment an asset;</li><li>Excellent verbal and written communication skills are essential;</li><li>Demonstrated supervisory experience and leadership skills, including problem solving and time management within a diverse, unionized environment;</li><li>Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board, Housing Services Act and working knowledge of the legislation that includes the Ontario Human Rights Code, the Mental Health Act and the Child and Family Services Act.</li></ul>Note:&nbsp;This is a 24-hour program that requires flexibility in work hours in order to supervise the Front Desk team and respond to program needs. Some Evenings and Weekends work may be required.What We Offer:<ul><li>Comprehensive Medical, Vision, and Dental Coverage</li><li>Life Insurance and Long-Term Disability Benefit</li><li>Registered Pension Plan: Employer’s contribution of 5.75%</li><li>Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days</li><li>Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development</li></ul>Vaccination Policy: -&nbsp;In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.HOW TO APPLYPlease click or copy and paste the link in your browser to apply:<a href="https://ywcatoronto.applytojob.com/apply/6RGL4nceQ2/Associate-Manager-Housing-Support?source=Charity+Village" target="_blank">https://ywcatoronto.applytojob.com/apply/6RGL4nceQ2/Associate-Manager-Housing-Support?source=Charity+Village</a>Please note:&nbsp;A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.&nbsp;Please indicate on your cover letter if you are a YWCA Toronto Employee. For YWCA Toronto employees, this position is not secondable.YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.&nbsp;YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.&nbsp;While we thank all candidates for their interest, only those selected for an interview will be contacted.&nbsp;YWCA Toronto is a Scent-Sensitive Workplace

59 Contract - Full Time Jobs in Mississauga, ON, Canada