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Position Summary&nbsp;The Manager, Programs and Operations provides leadership for the day-to-day delivery and ongoing improvement of Caledon Meals on Wheels’ core services across Caledon and Dufferin. This includes oversight and senior leadership of Meals on Wheels, Seniors’ Wellness programs, special initiatives and pilots, and the volunteer program.Working closely with the Executive Director, program staff, the Volunteer Coordinator and community partners, the Manager ensures that services are client-centred, safe, reliable, and well coordinated. The role supervises key program and operations staff, supports staff and volunteer development, and uses data, feedback, and accreditation standards to guide program planning, risk management and quality improvement.Core Competencies<ul><li>Leadership and people management</li><li>Program planning, coordination, and evaluation</li><li>Volunteer engagement and stewardship</li><li>Operational and risk management</li><li>Client-centred service and advocacy for older adults and adults with disabilities</li><li>Collaboration, communication, and relationship building</li><li>Problem solving and decision making</li><li>Cultural humility, equity, diversity and inclusion</li></ul>Key Responsibilities and Duties:Program Leadership and Strategy<ul><li>Provide overall leadership for the planning, delivery, and evaluation of Meals on Wheels, Seniors’ Wellness, and other CMOW programs, ensuring services are client-centred, accessible, and responsive to community need.</li><li>Work with program staff to develop annual workplans, clear service targets, and program schedules that support safe, consistent, and efficient operations.</li><li>Oversee program logistics such as route planning, group schedules, space bookings, and coverage plans for staff absences.</li><li>Ensure policies, procedures, forms, and documentation are up to date, consistently applied, and aligned across programs.</li><li>Support in-home or intake assessments as needed, including eligibility, subsidies, and risk/safety considerations.</li><li>Lead or support the planning and implementation of new pilots, partnerships, or program expansion in collaboration with the Executive Director and other managers.&nbsp;</li></ul>Volunteer Program Leadership<ul><li>Provide overall leadership and strategic direction for the volunteer program, in line with the Canadian Code for Volunteer Involvement and sector best practices in volunteer engagement. </li><li>Directly supervise the Volunteer Coordinator, providing coaching, guidance, and support on day-to-day recruitment, screening, orientation, scheduling, recognition, performance feedback, and exit processes.</li><li>Ensure the volunteer lifecycle is well managed, including planning, recruitment, screening (e.g., references, police checks, driver’s abstracts, insurance documentation), orientation, ongoing training, supervision, recognition, and evaluation. </li><li>Oversee volunteer risk management, including clear role descriptions, boundaries, confidentiality expectations, incident reporting and follow-up, and alignment with organizational policies and relevant legislation.</li><li>Develop and monitor volunteer engagement plans and targets, including volunteer satisfaction surveys and improvement actions.</li><li>Ensure accurate and timely collection of volunteer data and statistics, including hours, assignments, compliance documentation, and recognition milestones.</li></ul>Staff Supervision and Team Development<ul><li>Provide direct supervision to assigned program and operations staff, including regular one-to-one supervision, team meetings, and performance management.</li><li>Set clear expectations, goals, and priorities for staff, and follow established evaluation and performance improvement processes where needed.</li><li>Foster a respectful, collaborative, and inclusive work environment where staff feel supported and valued.</li><li>Support staff development through coaching, feedback, and identification of training opportunities related to client service, leadership, volunteer engagement, and health and safety.</li><li>Model constructive communication, problem solving, and conflict resolution when issues arise with staff, volunteers, clients, or partners.</li></ul>Operational Management and Quality Improvement<ul><li>Oversee the day-to-day operational functioning of assigned programs, ensuring adequate staffing, coverage, and resources to safely meet service demand. </li><li>Work with team members to address operational issues such as scheduling, supplies, facility needs, and equipment. </li><li>Monitor program budgets, expenditures, and accounts receivable related to program areas, flag concerns, and work with staff and finance to follow up with clients when necessary. </li><li>Collect, analyze, and report on program and volunteer statistics, key performance indicators, and quality measures, supporting organizational dashboards and funder reporting. </li><li>Support accreditation and quality improvement work by contributing to policies, procedures, audits, and formal improvement initiatives. </li><li>Lead or support process improvement projects that enhance efficiency and service quality while maintaining client and volunteer safety.</li></ul>Client Services, Risk, and Incident Management<ul><li>Promote a client-centred approach across programs, ensuring clients and caregivers are treated with respect, compassion, and cultural sensitivity.</li><li>Ensure staff and volunteers follow established procedures for wellness checks, incident reporting, and escalation of concerns to the Executive Director or appropriate authorities.</li><li>Review and ensure timely follow-up and closure of incident reports, near misses, and complaints, with a focus on learning and improvement.</li><li>Support staff in navigating complex client situations, including referral to other services and collaboration with caregivers and community partners.</li></ul>Community and Partner Relations<ul><li>Represent Caledon Meals on Wheels at relevant committees, networks, and outreach events, particularly those related to older adults, food security, and volunteerism.</li><li>Maintain and strengthen relationships with community organizations, municipalities, health and social service partners, and funders in alignment with the Executive Director and Engagement and Development Manager.</li><li>Support outreach and marketing efforts for programs and volunteer opportunities, in collaboration with internal staff and partners.</li></ul>Health and Safety<ul><li>Promote and model safe work practices for staff and volunteers, in line with the Occupational Health and Safety Act, CMOW policies, and accreditation standards.</li><li>Work with the Health and Safety Representative to identify, report, and address workplace hazards or concerns.</li><li>Ensure staff and volunteers receive appropriate training related to health and safety, infection prevention and control, lifting and mobility, and field work.</li></ul>Other Duties<ul><li>Participate as a member of the management team in organizational planning, risk discussions, and strategic initiatives.</li><li>Support fundraising events and agency-wide activities as required.</li><li>Demonstrate behaviours consistent with CMOW’s mission, vision, and values, and contribute to a positive organizational reputation for food and service excellence.</li><li>Other related duties as assigned by the Executive Director.</li></ul>Qualifications:Education and Experience<ul><li>Postsecondary diploma or degree in social or community services, gerontology, health or human services, non-profit management, or a related field, or an equivalent combination of education and experience.</li><li>Minimum two – three years of progressive experience in community-based or non-profit programs, including at least one year in a supervisory or management role. </li><li>Demonstrated experience overseeing volunteers and volunteer programs, including recruitment, screening, training, supervision, and recognition.</li><li>Experience working with older adults and/or adults with disabilities, ideally within a community support, seniors’ services, or health context.</li><li>Experience using client and volunteer databases and Microsoft 365. Experience with AlayaCare or similar systems is an asset.&nbsp;</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong leadership, coaching, and team-building skills, with the ability to support staff and volunteers through change. </li><li>Solid understanding of volunteer engagement principles, risk management, and the Canadian Code for Volunteer Involvement. </li><li>Strong skills in program planning, implementation, and evaluation, including using data to inform decisions and demonstrate impact. </li><li>Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, staff, volunteers, and community partners.</li><li>Strong organizational and time management skills, with the ability to balance multiple priorities and deadlines.</li><li>Knowledge of relevant Ontario legislation and standards such as the Occupational Health and Safety Act, Ontario Human Rights Code, AODA, PHIPA/PIPEDA, and privacy/confidentiality practices is an asset.</li><li>Comfort working in a fast-paced, evolving environment with a commitment to continuous improvement and learning.</li></ul>Other Requirements<ul><li>Satisfactory Vulnerable Sector Check.</li><li>Valid driver’s licence and daily access to a reliable vehicle for work in Caledon, Dufferin and surrounding communities</li></ul>Working Conditions<ul><li>Combination of office work, meetings in the community, home visits (as needed), and program site visits.</li><li>Prolonged periods of sitting and computer use, with regular telephone and virtual communication.</li><li>Occasional lifting and carrying of program supplies’ up to approximately 20 pounds / 9 kilograms. </li><li>Frequent interaction with clients, some of whom may have complex health or social needs, requires strong interpersonal skills and the ability to manage challenging situations with compassion.</li><li>Some evenings and weekends required for meetings, events, and program needs.</li></ul>Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Comprehensive benefits package including health insurance, retirement contributions, and paid time off.</li><li>Opportunities for professional development and advancement within the organization.</li><li>Meaningful work that makes a positive impact on the lives of seniors in our community.</li><li>Other duties as assigned</li></ul>At Caledon Meals on Wheels, we believe in the strength and richness that diversity brings to our community. We are committed to fostering an inclusive and equitable workplace where individuals from all backgrounds are not only welcomed but celebrated for the unique perspectives, experiences, and talents they bring.We actively encourage applications from candidates of all races, ethnicities, religions, genders, sexual orientations, abilities, ages, and backgrounds. Caledon Meals on Wheels is dedicated to creating a workplace that reflects the diversity of the communities we serve, ensuring that everyone feels valued, respected, and empowered to contribute their best.We recognize the importance of equity in employment practices and are committed to providing a fair and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know, and we will work with you to ensure your needs are met.

Caledon Meals on Wheels

Manager, Operations and Programs

Position Summary:&nbsp;<ul><li>Reporting to the Director of Congregate Housing, the Manager, Emergency Overflow Program is responsible for providing leadership and daily operations at a youth, family, single adjust or a couple emergency shelter. This role ensures the provision of safe, supportive, and dignified services to individuals and families experiencing homelessness.&nbsp;</li><li>The main responsibilities include hiring, motivating, and supporting staff/client’s wellbeing, establishing, reviewing, and maintaining the program’s service delivery outcomes, and encouraging positive change/innovation in their teams.&nbsp;</li><li>They are responsible for a team of professionals (PT, FT, etc.) in a 24/7 365 environment.&nbsp; The individual ensures strategic goals established are translated into practical action and relationships are maximized between clients, employees, and community partners.&nbsp;</li></ul>General Management Duties and Responsibilities:&nbsp;&nbsp;<ul><li>Oversee day-to-day shelter operations, ensuring a safe, clean, and welcoming environment for families.&nbsp;</li><li>Manager and support a team of frontline staff professionals&nbsp;&nbsp;</li><li>Operationalize policies and procedures that align with best practices in shelter management and trauma-informed care&nbsp;</li><li>Ensure timely and effective delivery of services including coordinated intake, assessment and placement of families within the shelter&nbsp;</li><li>Respond to crises and emergencies, ensuring appropriate interventions and follow-up&nbsp;</li><li>Research, evaluation and implementation of new evidence based best practice and processes when necessary&nbsp;</li><li>Through an EDI focused lens demonstrates the ability to create an inclusive workplace where everyone feels welcome&nbsp;</li><li>Demonstrated and proven track record creating clear and vivid plans to accomplish shared objectives.&nbsp;&nbsp;</li><li>Ability to lead organizational change at the program level&nbsp;&nbsp;</li><li>Act as liaison among staff and other stakeholders to ensure that goals are achieved, processes are improved, and resolutions are provided&nbsp;</li><li>Regularly monitor and improve service delivery targets, workloads, and outcomes&nbsp;</li><li>Collaborate with local community partners, service providers, and community organizations to support client needs and promote housing stability.&nbsp;</li><li>Accountable for the success of their programs and target and goals and ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards&nbsp;</li><li>Management leadership will ensure staff follow organizational policies and procedures (Health and Safety, IPAC, CA), participate in external committees and liaise with regional service providers as necessary and demonstrate a strong commitment to quality care and service delivery based on SHIP’s Vision, Mission and Values and will perform additional duties as required/delegated &nbsp;&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Post-secondary education in Social Work, Social Services, Health Services, or equivalent&nbsp;</li><li>2+ years Supervising and/or Managing employees&nbsp;</li><li>5+ years Supporting the homeless population&nbsp;</li><li>Demonstrated experience in project management, communication, leadership, crisis management&nbsp;</li><li>Strong knowledge of Housing First Principles&nbsp;</li><li>Experience, knowledgeable and comfortable with Harm Reduction Principles&nbsp;</li><li>Experience working with families experiencing or at risk of homelessness&nbsp;</li><li>Ability to apply principles of housing first principles approach in day to day work and interactions with clients&nbsp;</li><li>Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices&nbsp;</li><li>Knowledge of psychiatric symptomology, medication, and suicide assessment and intervention&nbsp;</li><li>Expertise in collaboration with healthcare services&nbsp;</li><li>Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity&nbsp;</li><li>Excellent verbal/written communication and interpersonal skills&nbsp;</li><li>Strong analytical and organizational skills&nbsp;</li><li>Demonstrated ability to work without direct supervision in a team environment&nbsp;</li><li>Proficient in MS Suite (Word, Excel, Power Point and Outlook)&nbsp;</li><li>A vehicle, valid driver’s license, and adequate insurance coverage&nbsp;</li><li>Valid Certification in First Aid &amp; CPR&nbsp;</li><li>Training in ASIST and CPI&nbsp;</li><li>Vulnerable Screening sector check&nbsp;</li></ul>Reporting Function:&nbsp;The Manager reports to the Director of Congregate Housing. They are responsible for overseeing and managing program staff and have the authority to manage accordingly. They work with both internal and external partners and interact with all levels within the organization.&nbsp;They are a support system, resource, and an advocator for the team and organization.&nbsp;Working Conditions and Physical Requirements:&nbsp;<ul><li>Day shift (Monday – Friday 8:00am - 4:30pm) with the ability to work excess/overtime hours where required&nbsp;</li><li>Able to work well with internal and external clients&nbsp;</li><li>Able to drive, walk (site locations) regularly&nbsp;</li><li>Able to sit for prolonged periods of time&nbsp;</li><li>Staff will work in an environment designed to accommodate animals of various sizes and temperaments, and must be comfortable performing duties in a pet-controlled setting with exposure to noise, fur, and unpredictable animal behavior&nbsp;</li><li>Staff may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. Staff receive training within the first eight weeks of employment&nbsp;</li><li>Able to answer and communicate telephone calls and general computer use&nbsp;</li><li>Computer screen use (multiple screens if applicable) for prolonged periods of time&nbsp;</li><li>Able to lift up to 20lbs (product, documents, etc.)&nbsp;</li><li>Travel by vehicle to community sites for client support as required&nbsp;</li><li>You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment.&nbsp;</li></ul>Ship Values:&nbsp;Compassion, Hope, Inclusive, Respect, Professional&nbsp;“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. &nbsp;

Services and Housing In the Province (SHIP)

Manager, Emergency Overflow Program

About the Job:Reporting to the Program Manager, the Recreational Therapist will be responsible for supporting clients in a safe and stable environment as they engage in recreational health and fitness development. They will be responsible for leading and providing guidance on physical health and fitness development, coordinating the day-to-day operations of their assigned area, supporting event planning, and providing consultation to their inter-disciplinary team.&nbsp;They will operate within a community center and transitional housing program that is focused on providing services to the community and youth between the ages of 16-24 who are at risk of homelessness.&nbsp;Duties and Responsibilities:&nbsp;<ul><li>Provide on-site support and guidance in physical health and fitness program development</li><li>Conduct needs assessments and provide appropriate personalized interventions</li><li>Promote healthy living and proper wellbeing for clients and community members</li><li>Work collaboratively with other staff to set realistic goals which can be achieved through recreational engagement and programming</li><li>Direct the delivery of therapeutic sessions as well as appropriate floor coverage as necessary</li><li>Provide occasional counselling support to promote positive health and safe development</li><li>Act as a role model to facilitate physical, emotional, and intellectual growth </li><li>Liaise with community support and partners (i.e. mental health and addiction service providers, employers, school, primary care facilitators, and family members)</li><li>Work independently and collaboratively within a multidisciplinary team to carry out recovery and support</li><li>Understand and be able to integrate a philosophy of client-centred care into daily responsibilities</li><li>Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values</li><li>Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards</li><li>Adhere to agency Health &amp; Safety programs and the Client Safety Framework</li><li>Perform additional duties as required/delegated by Management</li></ul>Qualifications:&nbsp;<ul><li>Post-secondary education in Therapeutic Recreation, Kinesiology, or equivalent</li><li>+3 years providing Therapeutic Recreation to youth and/or adults</li><li>Membership as RT with Therapeutic Recreation Ontario (TRO)</li><li>Knowledge of overall wellbeing and safe nutrition</li><li>Expertise in collaboration with community partners</li><li>Knowledge of MS Suite (Word, Excel, Power Point and Outlook)</li><li>A vehicle, valid driver’s license, and adequate insurance coverage</li><li>Valid Certification in First Aid &amp; CPR</li><li>Training in ASIST and CPI</li></ul>Reporting Function:&nbsp;The Recreational Therapist will report directly to the Program Manager. They will work with both internal and external partners and will interact with all levels within the organization. They will have no supervisory responsibilities.&nbsp;They will be a support system, resource, and an advocator for the team and Company.&nbsp;Role Details<ul><li>Union Affiliation - CUPE 996</li></ul>Working Conditions and Physical Requirements:&nbsp;<ul><li>Shifts are typically from Monday – Friday, 7:30am – 4:00pm or 11:00am – 7:30pm and 1:00pm-9:30pm but may vary depending on client needs</li><li>Average amount of physical effort is required.</li><li>Able to sit/stand for prolonged periods of time</li><li>Able to answer and communicate telephone calls and general computer use</li><li>Able to lift up to 20lbs (product, documents, etc.)</li><li>Vehicle travel to sites for community engagement and open doors as required.</li><li>You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment.&nbsp;</li></ul>Ship Values&nbsp;<ul><li>Compassion, Hope, Inclusive, Respect, Professional</li></ul>&nbsp;Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices

Recreational Therapist

Are you passionate about using your skills to help make Canadian cities more sustainable? Would you like to join a team with a clear focus and goals? THE OPPORTUNITY Biosphere Eco-Cities Canada (BECC) is seeking few new volunteers for our fundraising team. Current members are keen and performing well. Yet, someone with broad fundraising experience would be a great asset. The current focus of the team is on obtaining funding for a youth climate action project to take place in five Canadian Cities. Funding of core costs is also being pursued. BACKGROUND A Biosphere Eco-City (BEC) is an urban-centred region where teams educate and engage people in activities to develop a culture of sustainability. BEC Canada (BECC) is a national charity that supports development of BECs in Ottawa, Toronto, Brampton, Edmonton, and Vancouver. ORGANIZATION OF THE FUNDRAISING TEAM The Team is divided into sub-teams for Grants Research, Core Support, Partnerships, and Writing. The team normally meets monthly online and sub-teams may also meet separately. There is a strong link to the BECC Project Development Team. COMMITMENT Volunteers are expected to dedicate 3-4 hours per week, including team meetings. The time is flexible around other personal commitments. If you are interested in this volunteer opportunity, please send your resume or questions to <a href="mailto:shahin@BioEcoCity.org" target="_blank">shahin@BioEcoCity.org</a>.

Biosphere Eco-Cities Canada

Fundraising Volunteer

Position Summary:The&nbsp;Intensive Housing Case Manager&nbsp;is responsible for fulfillment of the Intensive case management and housing responsibilities of the&nbsp;Intensive Housing Case Management Services Program&nbsp;within Peel Region. The program uses a collaborative approach across community, health and social service sectors in the development and implementation of individual plans of care that promote improved wellbeing for clients who are homeless or at risk of homelessness. Clients are most often seen in a home or community setting.Job AccountabilitiesSupervision and Case Management<ul><li>Supervision of a caseload of individuals experiencing health challenges and homelessness</li><li>Conduct weekly face-to face visits and maintain ongoing phone and email</li><li>ICMs are to conduct meetings with clients once a week and visit rental units at least once a month.</li><li>Meet with clients in home or community</li><li>Aim to work with each client for a 6-month period (extensions may be granted for 2 additional 6-month periods if the client is actively participating in a case plan and requires frequent and intensive level case management). If a client no longer requires intensive case management, they are to be referred to other supports and services in the</li><li>Help clients achieve an optimum quality of life through developing case plans, enhancing life skills, addressing physical and mental health needs, engaging in meaningful activities, and building social and community</li><li>Conduct testing and/or assessments of participants to clarify need</li><li>Work with team in a wraparound model to implement plan of care utilizing appropriate strategies and interventions</li><li>Assess client need and make effective referrals</li><li>Supporting individual’s involvement in decision-making processes</li><li>Providing emotional and practical support</li><li>Creating, and supporting, community development initiatives with tenants</li><li>Facilitating life-skills development</li><li>Intervening in, and de-escalating, crises and conflicts</li><li>Providing referral to, and collaborating with, appropriate health and community social services</li><li>Participating in evaluation, planning, group meetings and supervision</li><li>Actively recruit and work with local landlords and property owners to facilitate successful housing solutions</li><li>Assisting individuals to achieve successful tenancy outcomes</li><li>Act as the first point of contact for landlords as required, providing information, education, and support regarding housing issues to maintain successful</li><li>Support landlords by troubleshooting and problem-solving issues related to tenancies and provide conflict resolution in partnership with client to avert potential eviction</li><li>Establish and maintain positive relationships with service providers and landlords; regular contact, responding quickly to concerns, assisting/facilitating problem solving</li></ul>Documentation/Administrative<ul><li>Ensure case management practices, as outlined in Minimum Standards, are adhered to including all documentation to be complete and properly recorded</li><li>Maintain client file in a timely and efficient manner; assessments, notes, reports, statistical information .</li><li>Provide data and reporting to ROP as</li><li>Compile and provide biweekly and monthly statistical data</li><li>Maintain a solid working relationship with all existing partnerships</li><li>Participate in appropriate community committees as a representative of the agency</li><li>Maintain proper record keeping for any expenses incurred on behalf of clients</li></ul>&nbsp;Working Conditions and Environment<ul><li>Maintain workplace confidentiality and work within the policies and procedures as outlined, while respecting the mission, vision and principles of the agency</li><li>Conduct self with integrity and respect as it applies to the role as an employee representative of the agency</li><li>Work in a spirit of congeniality with all staff</li><li>Maintain a current understanding of resources/services available in the community which could be of assistance to the clients</li><li>Ability to comply with deadlines as directed by management</li><li>Demonstrate effective time management and an ability to refocus after interruptions from co- workers, clients and management</li><li>Participate in team meetings and other committees as needed</li><li>Participate in relevant training opportunities in order to keep skills and outlook current/effective</li><li>Provide supervision to student placements and/or volunteers as requested by manager</li><li>Represent the agency at community events, public speaking engagements, etc. at the direction of management</li><li>Travel required in the Region of Peel and occasionally to Toronto and surrounding areas</li><li>Meet with clients in the community and/or their place of residence</li><li>Direct work with the collaboration agency representatives, community partners, landlords and others</li></ul>Qualifications<ul><li>Completion of post-secondary education in a related field</li><li>A minimum of 2 years case management experience is preferred</li><li>Excellent communication skills both oral and written and computer literacy</li><li>Reliable Judgment and maintenance of boundaries is required when dealing with clients and other service providers</li><li>A valid license with access to own vehicle required as this position will routinely meet with clients in a community setting</li><li>Knowledge of and proficiency in current approaches for adult mental health and addictions, and client centered principles</li><li>Experience working with individuals with addictions issues, rent supplement subsidies, and private sector</li><li>Demonstrated conflict resolution and crisis prevention/intervention skills an asset</li></ul>

John Howard Society Peel-Halton-Dufferin

Intensive Housing Case Manager

Job Description:&nbsp;To respond to client and community service, information and referral requests.&nbsp; The objective is to respond and connect the client with internal or external services and provide immediate support for crisis situations. This role is the first point of contact for individuals seeking mental health support.&nbsp;The incumbent will play a critical role in ensuring clients feel heard, understood and guided through the intake process with care and professionalism. This role will also support clients by referring them to other services (internal and external) as needed, and provide immediate support for crisis situations.Responsibilities:Serve as the initial contact for clients via phone, email or in-personProvide telephone-based intake and initial assessments for new or returning clients to determine service needsSchedule appointments and coordinate with counsellors to ensure timely supportInform clients of limits to confidentialityProvide support and crisis intervention services as requiredAssess whether a child welfare concern exists and report those concerns to the Children’s Aid Society (CAS)Apprise clients of policies and fees where applicableAssess callers’ requests for service and other related needs which may require screening and make internal or external service referral as necessaryLiaise with staff on status of booked appointments and the need for available timesMonitor number of clients waiting for therapy (individual or groups)Manage court-mandated referralsManage course/group registrationsArrange for language interpreter service, as neededCoordinate the update and revision of Agency Intake procedures in consultation with the relevant ProgramsMaintain a database of relevant community resources&nbsp;Identify community needs and service gapsInput client data on case management softwareCollaborate with other team members to enhance program productivityFoster a positive work environment through effective communication and teamworkStrictly adhere to the Agency’s Confidentiality Policy with respect to all information to which the incumbent is privyMeet all service delivery standardsPerform other relevant duties as assigned for team or AgencyQualifications:Degree/diploma with a specialization in social services or related field, combined with two (2) years’ work experience in a similar environmentExcellent communication and interpersonal skillsKnowledge of, and experience with, crisis interventionExperience working with staff and clients from diverse backgroundsFamiliarity with social services within the Peel RegionComputer competencyStrong organizational and multitasking abilitiesSuperior written and oral command of the English languageProficiency in Microsoft Office Suite and other relevant office software and databasesDetail-oriented with a focus on accuracyAbility to handle confidential information with discretionSound judgment and highly dependableAbility to thrive in a fast-paced environmentProfessional demeanorFamiliarity with virtual work platformsAbility to work well independently and in a teamFriendly and polite manner with all clients and staff&nbsp;Demonstrated initiative in the interest of improving work processes&nbsp;Additional language(s) an assetFlexibility to work days, evenings, week-ends and additional hours as neededAbility to work from other locations in the Peel region, if requiredSalary:&nbsp; $46,053.79/annumWe welcome applications from all qualified persons. Please forward your letter of interest and resume to:Human Resources DepartmentFamily Services of PeelReference competition ‘Intake’&nbsp;in subject line5975 Whittle Road Suite 300Mississauga ON&nbsp;L4Z 3N1Fax &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 416.352.5396E-mail &nbsp;&nbsp;<a href="mailto:resume@fspeel.org" target="_blank">resume@fspeel.org</a>We thank all applicants however only those selected for an interview will be contacted.NO TELEPHONE CALLS PLEASEFamily Services of Peel is committed to developing a staff team that reflects the community in which we work, and the people we serve.&nbsp;Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity.&nbsp; We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.&nbsp;Family Services of Peel is committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.&nbsp;We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.An equal opportunity employer, it is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning, and other related activities which contribute to the continuous transformation of Family Services of Peel.&nbsp;Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession. We invite you to visit our website to learn more about our Agency and our range of programs and services at <a href="http://www.fspeel.org" target="_blank">www.fspeel.org</a>

Family Services of Peel

Intake and Service Access Worker

Love to bake or cook? Residents at Oliver House adore kitchen-based activities - from decorating cupcakes to making simple baking treats together.Oliver House is a supportive housing community located in Caledon Village, dedicated to helping adults living with schizophrenia and other complex mental health challenges lead meaningful, independent lives. We provide 24-hour support, nutritious meals, medication management, and opportunities for social connection through daily activities and community engagement. Our compassionate team is committed to creating a safe, inclusive environment where every resident can thrive.We’re looking for volunteers who want to share their love of food while helping residents build confidence and have fun in the kitchen!What You’ll Do:<ul><li>Lead or assist with a small cooking or baking group</li><li>Create simple, accessible recipes residents can enjoy</li><li>Bring warmth and laughter to the kitchen</li></ul>Time Commitment:Flexible - one-time, monthly, or seasonal workshops welcome!We Provide:<ul><li>Kitchen space and staff support</li><li>Ingredients or supply coordination</li><li>An appreciative, enthusiastic group of participants</li></ul>Contact:Apply through CharityVillage or conect with Karley Kitson by eamiling <a href="mailto:oliverhousemedical@gmail.com" target="_blank">oliverhousemedical@gmail.com</a>

Oliver House

Cooking or baking Workshop Volunteer 

Music brings people together - and we’d love your help sharing it! Whether you sing, play an instrument, DJ, or just love to host music-themed activities, Oliver House residents would be thrilled to have you.Ideas include karaoke, sing-alongs, drum circles, simple rhythm games, or small performances.Who We Our:Oliver House is a supportive housing community located in Caledon Village, dedicated to helping adults living with schizophrenia and other complex mental health challenges lead meaningful, independent lives. We provide 24-hour support, nutritious meals, medication management, and opportunities for social connection through daily activities and community engagement. Our compassionate team is committed to creating a safe, inclusive environment where every resident can thrive.What You’ll Do:<ul><li>Bring music, laughter, and fun to residents</li><li>Lead an interactive or performance-based activity</li><li>Create a welcoming, uplifting environment for all</li></ul>Time Commitment:Flexible - one-time or ongoing visits welcome.We Provide:<ul><li>Space, staff support, and lots of enthusiasm</li><li>A grateful and joyful audience every time</li></ul>Contact:Apply through CharityVillage or email Karley Kitson for more info.

Music & Entertainment Volunteer - Share the Power of Music!

Do you love painting, crafts, or creative projects? We’re looking for kindhearted volunteers to share their artistic side with residents at Oliver House - &nbsp;we are a supportive housing community located in Caledon Village, dedicated to helping adults living with schizophrenia and other complex mental health challenges lead meaningful, independent lives. We provide 24-hour support, nutritious meals, medication management, and opportunities for social connection through daily activities and community engagement. Our compassionate team is committed to creating a safe, inclusive environment where every resident can thrive.Residents love hands-on activities like painting, seasonal crafts, jewelry making, or DIY décor. We need someone with creativity and a passion for helping others express themselves!What You’ll Do:<ul><li>Lead or assist with a creative workshop</li><li>Encourage residents to explore their imagination</li><li>Help foster a fun, inclusive, and supportive environment</li></ul>Time Commitment:Flexible - from a one-time art day to a recurring weekly or monthly group.We Provide:<ul><li>All materials or supply support</li><li>Staff assistance during sessions</li><li>A warm, welcoming atmosphere where you’ll make a real difference</li></ul>Contact:Apply through CharityVillage or email Karley Kitson at <a href="mailto:oliverhousemedical@gmail.com" target="_blank">oliverhousemedical@gmail.com</a>

Creative Arts Volunteer- Bring Joy Through Art!

Do you enjoy yoga, meditation, stretching, or gentle exercise? We’re seeking volunteers who want to help promote wellness, movement, and mindfulness for residents at Oliver House.Your session might include chair yoga, relaxation exercises, deep breathing, light dance, or guided meditation - whatever feels natural to you!Who We Our:Oliver House is a supportive housing community located in Caledon Village, dedicated to helping adults living with schizophrenia and other complex mental health challenges lead meaningful, independent lives. We provide 24-hour support, nutritious meals, medication management, and opportunities for social connection through daily activities and community engagement. Our compassionate team is committed to creating a safe, inclusive environment where every resident can thrive.What You’ll Do:<ul><li>Lead small wellness-focused groups</li><li>Encourage gentle movement and mindfulness</li><li>Help residents feel calm, confident, and connected</li></ul>Time Commitment:Flexible - one-time or ongoing opportunities available.We Provide:<ul><li>Space and staff support</li><li>A caring, appreciative audience</li><li>A chance to truly uplift others’ well-being</li></ul>Contact:Apply through CharityVillage or contact Karley Kitson directly at <a href="mailto:oliverhousemedical@gmail.com" target="_blank">oliverhousemedical@gmail.com</a>

15 Community & Social Services Jobs in Regional Municipality of Peel