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Position: Director of Shelter &amp; Stabilization&nbsp;Department:&nbsp;Ministry&nbsp;Reporting To: Chief Ministry Officer&nbsp;Status:&nbsp;Full-Time Permanent&nbsp;Work Location: 346/502 Spadina Ave; other Scott Mission locations based on need and organizational demand. &nbsp;Position Summary:&nbsp;The Director of Shelter &amp; Stabilization is a key leadership role responsible for overseeing and integrating the frontline ministry services at Scott Mission, including the Shelter &amp; Respite, Welcome Centre, Case Management, Health Clinic and Mental Health programs. This role ensures that all ministry services and programs are delivered with excellence, compassion, and in alignment with the Vision, Mission and Marks of Scott Mission. The Director will lead teams of ministry managers and staff, fostering collaboration, innovation, and trauma-informed care to support individuals experiencing homelessness, food insecurity, and other crises. The Director will work collaboratively and cross-functionally with other Scott Mission staff and functions to ensure alignment and effectiveness in support of the strategy ministry vision as articulated by Scott Mission Executive team. &nbsp;Responsibilities:&nbsp;1. Strategic Leadership&nbsp;<ul><li>Provide effective leadership and direction to staff responsible for the Shelter &amp; Respite, Case Management, Welcome Centre, Health Clinic and Mental Health programming at various locations and in the communities served by Scott Mission. </li><li>Ensure that all Stabilization program activities are unified and in alignment with Scott Mission’s model of transformation and effectively support holistic and effective transformative pathways for those served by Scott Mission. </li><li>Create and track clear objectives and key results for all outlined responsibilities and create effective plans to support the execution of Scott Mission strategic plan. </li><li>Ensure that program decisions are informed and guided by reliable, evidence-based data. </li><li>Regularly review Stabilization program activities to audit quality and effectiveness, identify gaps and opportunities to expand programming, and to increase excellence and transformational impact. </li><li>Lead the development and implementation of enhanced data tracking systems to monitor service delivery, impact outcomes and program effectiveness. </li><li>Oversee compliance with regulatory standards, health &amp; safety protocols, and best practices care. </li><li>Build and maintain relationships with external partners and represent Scott Mission in churches, community forums and advocacy efforts related to homelessness, mental health, and poverty. </li><li>Support grant writing and reporting efforts with Marketing &amp; Philanthropy by providing impact reporting on Stabilization programs and to help align revenue-generating activities with program objectives. &nbsp;</li></ul>2. Spiritual Leadership &amp; Staff Management&nbsp;<ul><li>Maintain a vibrant faith, and lead with godly character and conduct that is informed by the Vision, Mission, Statement of Faith, and Marks of Scott Mission. &nbsp;</li><li>Pray regularly for Scott Mission community members and staff. </li><li>Manage, train, develop and supervise direct reports, and provide vision and leadership that helps ignite the passion of staff and volunteers to deliver effective programming. </li><li>Attend all Ministry leadership team meetings, and participate in Scott Mission wide activities and initiatives, including All Staff meetings and retreats. </li><li>Ensure clear and consistent communication vertically and cross-functionally and foster a culture of transparency and support across all functions within the Mission and directly as part of the Ministry team. </li><li>Effectively manage an annual budget that demonstrates respectful and prudent stewardship of resources. </li><li>Participate on the teaching team for All Staff events and Community gatherings as required. &nbsp;</li></ul>Required Experience:&nbsp;<ul><li>Bachelor’s or Graduate degree in Social Work, Public Health, or related field. </li><li>Minimum 7 years of experience in a leadership role serving diverse and vulnerable urban populations. </li><li>Demonstrated understanding of issues related to immigration, chronic homelessness, poverty, complex mental health issues, and addiction. </li><li>Proven ability to provide humble, servant leadership to engaged, committed, and high performing teams including team development and performance optimization. </li><li>Demonstrated ability to develop and lead an integrated program infrastructure to deliver multiple programs across multiple service and locations with excellence. </li><li>Excellent skills in verbal and written communication, active listening, conflict resolution, and crisis prevention, with the ability to work with people of diverse backgrounds. </li><li>Self-starter and result-oriented, excellent problem solver, team player </li><li>Computer literacy: Windows, Office365, PowerBI </li><li>Ability to speak other languages is an asset (eg. Spanish, Mandarin, Arabic)&nbsp;</li></ul>

Scott Mission

Director of Shelter & Stabilization

General Information on the PositionThe Children’s Aid Society of Ottawa (CASO) is committed to building a skilled workforce that reflects the population of Ottawa as well as the diverse communities we serve. This position has been identified as an opportunity under&nbsp;CASO’s Equity Hiring Initiative&nbsp;(EHI) in accordance with S.14 of the Ontario Human Rights Code. As such, we are currently inviting qualified candidates who self-identify from one or more of the following under-represented groups to apply:<ul><li>Indigenous Persons </li><li>Visible Minority Persons </li><li>2SLGBTQIA+ Persons </li><li>Persons living with Disabilities&nbsp;</li></ul>Please note that only applicants who self-identify with the groups listed will be considered. Click&nbsp;<a href="https://www.casott.on.ca/en/careers/equity-hiring-initiative/" target="_blank">here</a>&nbsp;for full details on CASO’s Equity Hiring Initiative.Our Commitment to Equity, Diversity and InclusionThe Children’s Aid Society of Ottawa is committed to removing systemic barriers in support of moving towards more equitable hiring practices.&nbsp;CASO takes pride in the fact that our workforce is comprised of a diverse group of employees and serve a diverse population of clients.We are committed to anti-racism and anti-oppression. Increasing representation is vital in order to provide the best possible service to the children, youth and families in our community. It is therefore important that we commit to providing a healthy work environment free of oppression for all staff. The Society recognizes the inherent dignity and worth of every employee and is committed to providing equal rights and opportunities without discrimination.Responsibilities:&nbsp;Reporting to the Director of Service, the Manager, Services has responsibilities for all aspects of service delivery within an assigned area. The Manager, Services is responsible for ensuring that the program and service delivery within the assigned scope of work is efficient and operational and that the services to children and families are carried out effectively, according to the Child Youth and Family Services Act, the Society’s policies and procedures and all Ministry standards and guidelines.The Manager, Services is also responsible for attending meetings convened by outside agencies as required, facilitating internal communication processes to support positive community relations and liaising with other institutions and community groups on special initiatives.In this capacity, the Manager's responsibilities include:&nbsp;<ul><li>Participating in an annual planning process in which current service requirements are reviewed in the context of forecast for projected service requirements.</li><li>Developing appropriate service plans for the assigned areas of responsibility within all service areas.</li><li>Ensuring that service plans and initiatives are in line with the Society’s Strategic Plan/Direction.</li><li>Coaching and leading a team of Supervisors/Project Management Coordinators responsible for various functions within the spectrum of service delivery and quality assurance.</li><li>Developing and maintaining tools and systems to monitor employee performance and&nbsp;adherence to Ministry standards.</li><li>In co-operation with the Chief Financial Officer (CFO), assisting in the preparation of&nbsp;budgets.</li><li>Monitoring expenditures within approved budget related to all assigned programs. </li><li>Managing client complaints in an effective manner and ensure appropriate follow-up when required.</li><li>Reviewing case related data in order to make recommendations regarding changes in practice.</li><li>Participate in the review and revision of service-related policies and procedures to reflect best practice.</li><li>Overseeing and ensuring sound practices regarding quality assurance data gathering, file&nbsp;reviews, stakeholder feedback, program evaluation and quality improvement.</li><li>Establishing mechanisms for consultation and communication in matters related to the development of quality assurance practices as well as the reporting and dissemination of quality assurance results, internally and externally.</li><li>Promoting adherence to all human resource policies and procedures as well as the Collective Agreement.</li><li>Promoting an inclusive workplace by keeping equity, diversity, inclusion, and accessibility at the forefront of all Society programs and services and playing a key role in supporting all employees in engaging in open discussion around equity, diversity, inclusion, and accessibility.</li></ul>Qualifications:&nbsp;<ul><li>MSW or equivalent</li><li>Minimum 5 years’ experience in a managerial position in a Child Welfare organization </li><li>Demonstrated knowledge and understanding of the culture, history and current oppressions experienced by people related to gender identity, gender expression and sexual orientation and faced within the&nbsp;2SLGBTQIA+ communities.</li><li>Demonstrated knowledge and understanding of the culture, history and current oppressions experienced by Indigenous peoples and racialized communities.</li><li>Applies anti-racist, anti-ableist, anti-colonialism, anti-heterosexism and anti-cissexism lenses to social&nbsp;problems</li><li>In-depth knowledge of the&nbsp;CYFSA, the Society’s policies and procedures and Ministry regulations, standards and guidelines. </li><li>Excellent leadership, planning, organizational and communication skills are required. </li><li>Strong interpersonal, conflict resolution and creative problem-solving skills.&nbsp;</li></ul>

The Children's Aid Society of Ottawa / La Société de l'aide à l'enfance d'Ottawa

EHI Permanent Manager, Service - Bilingual Position

Position Summary:The&nbsp;Intensive Housing Case Manager&nbsp;is responsible for fulfillment of the Intensive case management and housing responsibilities of the&nbsp;Intensive Housing Case Management Services Program&nbsp;within Peel Region. The program uses a collaborative approach across community, health and social service sectors in the development and implementation of individual plans of care that promote improved wellbeing for clients who are homeless or at risk of homelessness. Clients are most often seen in a home or community setting.Job AccountabilitiesSupervision and Case Management<ul><li>Supervision of a caseload of individuals experiencing health challenges and homelessness</li><li>Conduct weekly face-to face visits and maintain ongoing phone and email</li><li>ICMs are to conduct meetings with clients once a week and visit rental units at least once a month.</li><li>Meet with clients in home or community</li><li>Aim to work with each client for a 6-month period (extensions may be granted for 2 additional 6-month periods if the client is actively participating in a case plan and requires frequent and intensive level case management). If a client no longer requires intensive case management, they are to be referred to other supports and services in the</li><li>Help clients achieve an optimum quality of life through developing case plans, enhancing life skills, addressing physical and mental health needs, engaging in meaningful activities, and building social and community</li><li>Conduct testing and/or assessments of participants to clarify need</li><li>Work with team in a wraparound model to implement plan of care utilizing appropriate strategies and interventions</li><li>Assess client need and make effective referrals</li><li>Supporting individual’s involvement in decision-making processes</li><li>Providing emotional and practical support</li><li>Creating, and supporting, community development initiatives with tenants</li><li>Facilitating life-skills development</li><li>Intervening in, and de-escalating, crises and conflicts</li><li>Providing referral to, and collaborating with, appropriate health and community social services</li><li>Participating in evaluation, planning, group meetings and supervision</li><li>Actively recruit and work with local landlords and property owners to facilitate successful housing solutions</li><li>Assisting individuals to achieve successful tenancy outcomes</li><li>Act as the first point of contact for landlords as required, providing information, education, and support regarding housing issues to maintain successful</li><li>Support landlords by troubleshooting and problem-solving issues related to tenancies and provide conflict resolution in partnership with client to avert potential eviction</li><li>Establish and maintain positive relationships with service providers and landlords; regular contact, responding quickly to concerns, assisting/facilitating problem solving</li></ul>Documentation/Administrative<ul><li>Ensure case management practices, as outlined in Minimum Standards, are adhered to including all documentation to be complete and properly recorded</li><li>Maintain client file in a timely and efficient manner; assessments, notes, reports, statistical information .</li><li>Provide data and reporting to ROP as</li><li>Compile and provide biweekly and monthly statistical data</li><li>Maintain a solid working relationship with all existing partnerships</li><li>Participate in appropriate community committees as a representative of the agency</li><li>Maintain proper record keeping for any expenses incurred on behalf of clients</li></ul>&nbsp;Working Conditions and Environment<ul><li>Maintain workplace confidentiality and work within the policies and procedures as outlined, while respecting the mission, vision and principles of the agency</li><li>Conduct self with integrity and respect as it applies to the role as an employee representative of the agency</li><li>Work in a spirit of congeniality with all staff</li><li>Maintain a current understanding of resources/services available in the community which could be of assistance to the clients</li><li>Ability to comply with deadlines as directed by management</li><li>Demonstrate effective time management and an ability to refocus after interruptions from co- workers, clients and management</li><li>Participate in team meetings and other committees as needed</li><li>Participate in relevant training opportunities in order to keep skills and outlook current/effective</li><li>Provide supervision to student placements and/or volunteers as requested by manager</li><li>Represent the agency at community events, public speaking engagements, etc. at the direction of management</li><li>Travel required in the Region of Peel and occasionally to Toronto and surrounding areas</li><li>Meet with clients in the community and/or their place of residence</li><li>Direct work with the collaboration agency representatives, community partners, landlords and others</li></ul>Qualifications<ul><li>Completion of post-secondary education in a related field</li><li>A minimum of 2 years case management experience is preferred</li><li>Excellent communication skills both oral and written and computer literacy</li><li>Reliable Judgment and maintenance of boundaries is required when dealing with clients and other service providers</li><li>A valid license with access to own vehicle required as this position will routinely meet with clients in a community setting</li><li>Knowledge of and proficiency in current approaches for adult mental health and addictions, and client centered principles</li><li>Experience working with individuals with addictions issues, rent supplement subsidies, and private sector</li><li>Demonstrated conflict resolution and crisis prevention/intervention skills an asset</li></ul>

John Howard Society Peel-Halton-Dufferin

Intensive Housing Case Manager

WHO WE ARE Up With Women / Exponenti’elles “UWW/EXP” is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing, UWW/EXP is committed to serving our clients in the official language of their choice, anywhere within our service areas. WHAT WE CAN OFFER We are&nbsp;a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-parent, pro-mental health, and pro-human. Together, we take pride in cultivating a thriving and enjoyable workplace that values diversity, equity, and inclusion.&nbsp;<a href="https://vimeo.com/949686294/b0db104ed9" target="_blank">Click here</a> to hear directly from our employees about what it’s like to work with us. Benefits: Health Plan (Paramedical and Dental), Health Spending Account, group insurance (Life, Dependent Life, AD&amp;D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), birthday off, internal psycho-social resources, access to one on one coaching as available, and a positive and innovative office culture grounded in our core values of humanity, integrity, humour and results. Expected hiring salary range: &nbsp;$ 56,000 &nbsp;– $ 61,000 WHO YOU ARE You share our passion for gender equity and poverty reduction and thrive in a collaborative values-based culture where creativity and innovation are rewarded. You are a self-starter with front-facing experience supporting a diverse array of clients within the social services sector who understands the importance of teamwork and collaboration. You are a professional with excellent interpersonal skills who is excited about the opportunity to work and grow in a proven, innovative, and entrepreneurial high-impact charity. Your commitment to teamwork, partnership, collaboration, trauma-informed practice and empowerment will help our team and organization ensure that more women and gender diverse individuals in need are well-served and on a sustainable pathway out of poverty. Reporting to the Manager, Partnership Development and Outreach, you will be responsible for achieving client recruitment and enrollment goals for UWW/EXP’ programs and services. The Bilingual Partner Development and Outreach Specialist- Northern Ontario will build and maintain trusting meaningful relationships with community partners to generate program applicants who are committed to taking steps toward a meaningful career via UWW/EXP’ programs. You will be accountable for meeting partner development and outreach targets and growing our program opportunities to align with our strategic plan. You are comfortable connecting with people from various backgrounds that align with the strategic UWW/EXP’s community outreach plan. You will be responsible for identifying, prioritizing, and developing relationships with stakeholders within the community to cultivate participant applicant pipelines, relevant referrals and opportunities. You are based in Northern Ontario but will be responsible for outreach activities in Timmins, North Bay, Sudbury and the surrounding areas. WHAT YOU WILL DO Partnership Development&nbsp; • Develop and maintain new and existing partnerships with community agencies, Canadareer development organizations, transitional living centres, shelters, drop-in centres, immigrant and health programs and centres and any other community service organizations whose clients can benefit from the services of Up With Women/ Exponenti’elles. • Seek out new relationships by creating appointments and opportunities through cold calling, email campaigns, social media tools, and other prospecting techniques. • Execute creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships. • Develop, organize, and lead a partnership development plan that will create and maintain partnerships with community organizations that will mutually support the needs of the communities we serve. &nbsp;• Deliver informative and engaging presentations to community partners, and prospective clients virtually and/or in person and build ongoing relationships with community partner agencies and their staff. • Network and represent to improve the presence and reputation of UWW/EXP. • Assist the UWW/EXP teams in spreading brand awareness through organizing and participating in lead generation activity including program events, job fairs, community education efforts, and marketing campaigns, and others as required. • Plan, organize and help secure guest speakers for presentations. • Deliver key program activities, including client outreach and recruitment. • Monitor implementation of program processes and policies for the purposes of high-quality service delivery and continuous quality improvement • Maintain partner records in Salesforce, including creation of new partners and all required information, and entry of all communications, including presentations, phone calls, emails, etc. • Conduct regular data reviews, ensuring completeness and accuracy of data entered regarding key metrics&nbsp; • Run reports as needed regarding key performance indicators and outcomes. • Facilitate positive relations within the program team, with other departments within UWW/EXP, and with stakeholders at large. • Support the program teams in understanding the outcomes of partner development and outreach activities for the purpose of program planning. • Support the management team to effectively resolve issues and respond to sensitive inquiries and concerns from referral partners. • Develop and maintain a deep understanding of UWW/EXP’s suite of services and value proposition to engage new and existing participants to UWW/EXP coaching program. Other duties assigned as required. WHAT YOU OFFER Required • 4+ years of successful value/benefit propagation, relationships building or community reach-out experience and a proven track record. • Results-driven and demonstrated ability to meet performance targets by deadlines and critical time periods. &nbsp;• Experience with the prospecting process and the sales/partner development cycle. • Strong expertise in client and community service with an orientation toward innovation and collaboration. • Communication skills: You have exceptional oral and written skills. You are comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email to answer inquiries and coordinate details. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders. &nbsp; • Highly motivated, self-driven, result-oriented, strategic, logical, and methodical thinker. • Ability to work independently and as part of a team. • Innovative, adaptable, and self-motivated with demonstrated ability to work independently and manage own workload and time. • Demonstrable ability to exhibit a high level of sensitivity, relatability, and emotional intelligence. You understand the socio-economic and mental health barriers faced by persons of all backgrounds. You have an understanding of the relevant experiences of diverse community members, including new Canadians, people with disabilities, LGBTQ, low-income, and racialized groups. • Must be able to inspire loyalty and trust with internal and external contacts. &nbsp;• Proficiency with Microsoft Office, Salesforce (or other CRM) and Planner (or other project management software) and the ability to easily learn new tools that enhance efficiency and effectiveness. • Previous experience, exposure, or understanding of social services, or a related discipline. •&nbsp; Perfectly Bilingual, French and English (both written and spoken) Preferred<ul><li>Lived experience of poverty and intersecting barriers is an asset.</li></ul>French version follows / La version en français est ci-dessous.&nbsp;Spécialiste en Développement et Sensibilisation Communautaire (Nord de l’Ontario), BilingueNOTRE ORGANISME Up With Women Exponenti’elles “UWW/EXP” est un organisme de bienfaisance national en plein essor qui aide les femmes et les personnes de diverses identités de genre à trouver une voie durable pour se sortir définitivement de la pauvreté et atteindre leur plein potentiel. Présent actuellement dans 5 provinces (Québec, Ontario, Alberta, Colombie-Britannique et Nova Scotia), notre organisme s’engage à offrir ses services dans les deux langues officielles partout où il œuvre.&nbsp; NOTRE CULTURE Notre équipe réunit des personnes passionnées et créatives, spécialisées dans leur domaine et dont bon nombre a une expérience vécue des enjeux croisés de la pauvreté. Nous sommes favorables à la flexibilité, à la famille et à la santé mentale. Bref, nous sommes pro-humains. Ensemble, nous cultivons avec fierté un milieu de travail florissant et stimulant qui valorise la diversité, l’équité et l’inclusion.&nbsp;Voici quelques <a href="https://vimeo.com/949686294/b0db104ed9" target="_blank">témoignages</a> de membres de notre personnel sur notre culture de travail. Avantages sociaux : Régime de soins de santé (paramédicaux et dentaires), compte de dépenses de santé, assurance collective (vie, vie des personnes à charge,&nbsp;MMA), régime de tranquillité d’esprit (c.-à-d. médicaments sur ordonnance, soins dentaires accidentels, soins hospitaliers, etc.), congé d’anniversaire, ressources psychosociales internes, accès à un encadrement individuel, le cas échéant, ainsi qu’une culture d’entreprise positive et novatrice, fondée sur nos valeurs fondamentales d’humanité, d’intégrité et d’humour, orientée vers des résultats. Echelle salariale d'embauche&nbsp;: &nbsp;$ 56,000 &nbsp;– $ 61,000 PROFIL RECHERCHÉ&nbsp; Vous partagez notre passion pour l’équité des genres, la réduction de la pauvreté et vous vous épanouissez dans une culture collaborative fondée sur des valeurs où la créativité et l’innovation sont récompensées. Vous êtes une personne entreprenante qui possède une expérience de première ligne dans le soutien d’une clientèle diversifiée du secteur des services sociaux et qui comprend l’importance du travail en équipe et de la collaboration. En plus de faire preuve d’un grand professionnalisme, vous manifestez d’excellentes compétences interpersonnelles et êtes enthousiaste à l’idée de travailler et de grandir au sein d’un organisme de bienfaisance reconnu, novateur et entrepreneurial à un fort impact.&nbsp; Votre engagement à l’égard du travail d’équipe, du partenariat, de la collaboration, de la pratique tenant compte des traumatismes et de l’autonomisation aidera notre équipe et notre organisme à s’assurer qu’un plus grand nombre de femmes et de personnes de diverses identités de genre dans le besoin reçoivent l’aide dont elles ont besoin afin de trouver une voie durable pour se sortir de la pauvreté.&nbsp; Relevant du Responsable, Sensibilisation et Développement de Partenariats, vous serez responsable de la réalisation des objectifs de recrutement et d’inscription de nouveaux clients aux programmes et services d’UWW/EXP. &nbsp; Le Spécialiste en Développement et Sensibilisation communautaire sera le garant de rapports étroits avec les partenaires communautaires, permettant ainsi d’identifier de nouveaux candidats, engagés à donner un nouvel élan à leur carrière, par le biais des programmes UWW/EXP. Vous êtes redevable de la réalisation des objectifs liés à la mobilisation de nouveaux partenaires, à l’exécution de nos programmes et à la création de nouvelles opportunités, conformément à notre plan stratégique. &nbsp;Vous avez une aisance relationnelle vous permettant d’interagir avec des personnes de divers horizons et milieux sociaux, dans le cadre du plan stratégique de sensibilisation communautaire de UWW/EXP. &nbsp;Vous aurez en charge l’identification, le développement et la hiérarchisation des relations avec les différents intervenants de la communauté, afin de créer et d’entretenir un pipeline de candidats potentiels, de recommandations et d’opportunités pertinentes.&nbsp; Vous êtes basés dans le Nord de l'Ontario mais êtes responsable des activités de sensibilisation à Timmins, North Bay, Sudbury et les environs. VOS RESPONSABILITÉS Développement de partenariats&nbsp; • Créer de nouveaux partenariats, entretenir les relations déjà en place avec les organismes communautaires, les centres de développement de carrière, les maisons de transition, les centres de réfugiés, les centres d’accueil, les centres de santé pour les immigrants et tout autre organisme de services communautaires dont les clients pourraient bénéficier des services de UWW/EXP.&nbsp; • Prospecter de nouveaux réseaux de contact en prenant des rendez-vous et en créant des opportunités à travers différentes techniques d’appel à froid, e-mailing, réseaux sociaux et autres.&nbsp; • Mettre en œuvre des outils novateurs de suivi et de maintien de relations de confiance avec les partenaires.&nbsp; • Élaborer et mettre en œuvre un plan de développement de partenariats qui permettra de créer et d’entretenir des relations privilégiées avec les organismes communautaires, pour répondre mutuellement aux besoins des communautés que nous servons.&nbsp; • Animer des séances informatives et engageantes avec les partenaires communautaires et clients potentiels, en virtuel ou en présentiel, en assurant un suivi et contact continus, à la fois avec les organismes partenaires et leur personnel. &nbsp; • Créer un réseau de contacts et être un réel ambassadeur d’UWW/EXP pour développer sa présence et réputation sur le marché.&nbsp; • Apporter du support aux équipes UWW/EXP pour promouvoir la marque, en organisant et en participant à des activités génératrices de prospects, auprès de salons de l’emploi, centres communautaires, Canadampagnes marketing…et autres&nbsp; • Planifier, organiser et contribuer à l’identification de conférenciers pour les évènements.&nbsp; • Exécuter les activités clés du programme, y compris le recrutement et la sensibilisation des clients.&nbsp; • Assurer la mise en place de processus et de procédures permettant un service de qualité élevé et s’inscrivant dans un processus d’amélioration continue.&nbsp; • Créer, mettre à jour et assurer la précision des informations relatives aux dossiers des partenaires sur la plateforme Salesforce, y compris la saisie des correspondances, les présentations, les appels téléphoniques, les courriels, etc.&nbsp; • Effectuer des analyses régulières des données, en veillant à l'exhaustivité et à l'exactitude des données saisies concernant les indicateurs clés. • Réaliser des rapports, selon les besoins, concernant les indicateurs de performance clés et les résultats. • Coordonner les interactions en interne, aussi bien avec l’équipe programmes qu’avec les autres départements de UWW/EXP et tout autre interlocuteur, en privilégiant un climat de travail positif.&nbsp; • Soutenir les équipes de programme dans la compréhension des résultats des activités de développement et de sensibilisation des partenaires dans le but de la planification des programmes. • Soutenir l'équipe de gestion pour résoudre efficacement les problèmes et répondre aux demandes et préoccupations sensibles des partenaires de référence. • Développer et maintenir une compréhension approfondie de la gamme de services offerts par UWW/EXP ainsi que sa proposition de valeur, en vue d’attirer de nouveaux participants et entretenir ceux déjà existants.&nbsp; Autres tâches pourraient vous être attribuées au besoin. &nbsp;&nbsp; VOS COMPÉTENCES&nbsp; Obligatoires • 4+ans d’expérience réussie et prouvée dans l’engagement et la sensibilisation communautaire et la création de partenariats solides.&nbsp; • Axé sur les résultats avec une capacité prouvée à atteindre les objectifs de performance dans les délais impartis, et qui sont parfois très réduits. &nbsp;&nbsp; • Expérience en prospection et en développement du cycle commercial/partenaires. &nbsp; • Expertise en service à la clientèle et à la communauté, orientée vers l’innovation et la collaboration.&nbsp; Communication : Vous avez des compétences orales et écrites exceptionnelles. Vous êtes à l’aise à prendre la parole en public dans des réunions en présentiel mais aussi en virtuel, par téléphone et par courriel, pour répondre et coordonner les demandes de renseignements reçues. Vous êtes capable de promouvoir et d’entretenir les relations internes et externes avec toutes les catégories d’intervenants, collègues, donateurs, partenaires communautaires etc… &nbsp;&nbsp; • Très motivé, autonome, axé sur les résultats, penseur stratégique, logique et méthodique.&nbsp; • Capable de travailler de manière autonome et en équipe. &nbsp; • Créatif, flexible et enthousiaste, vous avez une expérience probante de travail de manière indépendante, à gérer son propre temps et charge de travail.&nbsp; • Vous faites preuve d'un haut niveau de sensibilité, d'aisance relationnelle et d'intelligence émotionnelle. Vous comprenez les obstacles socio-économiques et de santé mentale auxquels sont confrontés les personnes de toutes origines. Vous comprenez les expériences pertinentes de divers membres de la communauté, y compris les nouveaux Canadiens, les personnes en situation de handicap, la communauté LGBTQ, les personnes à faible revenu et les groupes racisés.&nbsp; • Vous inspirez loyauté et confiance auprès des intervenants internes et externes. &nbsp; • Vous maîtrisez Microsoft Office, Salesforce (ou tout autre logiciel de gestion de la relation client) et Planner (ou tout autre logiciel de gestion de projet) avec une capacité à apprendre facilement de nouveaux outils, dans le souci d’amélioration de la rentabilité et de l’efficacité.&nbsp; • Une expérience préalable, expérience personnelle vécue ou une compréhension des services sociaux, ou d’une discipline connexe • Maîtrise du français et de l’anglais, à l’écrit comme à l’oral.&nbsp; . Atouts&nbsp; • Avoir vécu/dépassé des obstacles liés à la pauvreté est un atout. &nbsp;

Up With Women/Exponenti'elles

Bilingual Partner Development and Outreach Specialist (Northern Ontario)

The Canadian Mental Health Association (CMHA), Hamilton seeks a full-time (permanent), Mental Health Promotion and Resilience Facilitator to implement a LHIN 4 region-wide (Hamilton Niagara Haldimand Brant) strategy for mental health promotion, resilience, and capacity building through an innovative strategy of mental health training and education, suicide prevention, and collaborative planning.The facilitator will deliver and coordinate&nbsp;SafeTALK and ASIST&nbsp;trainings. The candidate must be a registered trainer to deliver SafeTALK and ASIST workshops. The facilitator is responsible for the delivery and coordination of mental health training/education through evidence-based training. Target populations include; youth, emerging adults, families and caregivers, community agencies, and the general public.Qualifications:&nbsp;All candidates must possess a university degree in a related health/social sciences/public education field with experience in mental health promotion. Candidates must be registered or eligible for registration in a professional college or association, if applicable. This position requires a valid driver’s license and access to a vehicle. Graphic design experience would be an asset. The ability to provide French-Language service is an asset.&nbsp;The Canadian Mental Health Association (CMHA), Hamilton Branch is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous Peoples and persons with disabilities. CMHA Hamilton will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilites Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.We thank all who apply, but only those selected for interview will be contacted. If the posting is still active, we will be accepting applications.

CMHA Hamilton

Mental Health Promotion and Resilience Facilitator

English to FollowSoyez l’étincelle!&nbsp;Joignez-vous à notre équipe passionnée et aidez-nous à accomplir de grandes choses dans notre communauté!DescriptionLe coordonnateur ou la coordonnatrice bilingue du programme Emplois d’été Échanges étudiants du YMCA supervise ce programme national d’échanges qui permet aux jeunes d’améliorer leurs compétences dans leur seconde&nbsp;langue officielle tout en acquérant une expérience professionnelle intéressante. Cette personne est chargée de gérer le recrutement, la formation et l’appui des coordonnateurs locaux et de soutien afin que les participants, âgés de 16 à 17&nbsp;ans, bénéficient de placements, d’activités hebdomadaires et de séjours en famille stimulants dans leur communauté d’accueil.La personne titulaire de ce poste élabore et met en œuvre des stratégies de sensibilisation pour atteindre les cibles du programme, entretient des relations avec les employeurs et les intervenants communautaires et veille au respect des ententes et des exigences de reddition de compte du programme. Il lui incombe également de résoudre les problèmes et les conflits et d’offrir des conseils opérationnels à l’appui de la réussite de l’expérience de l’échange, tout en favorisant un cadre inclusif et enrichissant sur le plan culturel pour tous les participants.Responsabilités&nbsp;<ul><li>Élaborer et mettre en œuvre un plan régional de promotion et de communication pour atteindre les cibles provinciales de recrutement des jeunes, représentatives de la démographie du Canada.</li><li>Embaucher, intégrer, former, soutenir et superviser une équipe efficace de coordonnateurs locaux qui soutiennent directement les participants dans leur communauté d’accueil et soutenir les coordonnateurs de soutien qui jouent le rôle de chef d’équipe.</li><li>Offrir les services aux participants, aux familles d’accueil/familles, aux employeurs et au grand public dans les deux&nbsp;langues officielles. Résoudre les problèmes et les conflits éventuels et tenir la direction au courant.</li><li>Suivre les systèmes financiers et tenir à jour les rapports financiers conformément aux politiques et aux procédures du YMCA. Soumettre aux bureaux locaux et nationaux des factures, des formulaires de dépenses et des statistiques en temps opportun et de manière exacte.</li><li>Veiller à la conformité à toutes les conditions stipulées dans l’accord de contribution et les contrats avec le gouvernement, y compris aux cibles provinciales, aux dépenses de fonds à l’échelle régionale et à la production de rapports financiers et statistiques.</li><li>Effectuer toutes les autres tâches connexes confiées.</li></ul>Ce qui est indispensable à votre succès<ul><li>Engagement à l’égard de la mission, de la vision et des valeurs du YMCA.</li><li>Accent mis sur la santé, la sécurité et le bien-être de tous les enfants, les jeunes et les personnes vulnérables des programmes du YMCA, y compris la compréhension des obligations légales et morales relatives au signalement des cas présumés d’enfants maltraités aux Services de protection de l’enfance.</li><li>Compétences du YMCA&nbsp;: sens des responsabilités, création de relations, promotion de l’amélioration, esprit et direction d’équipe, équité et promotion du bien-être.</li></ul>Compétences&nbsp;<ul><li>Études postsecondaires en travail auprès des jeunes, éducation, travail ou services sociaux, développement communautaire ou dans des domaines connexes, ou expérience équivalente.</li><li>Trois&nbsp;années d’expérience de la prestation de programme et de la direction d’équipe ou de la gestion de personnel.</li><li>L’expérience du travail avec des budgets est un atout.</li><li>Connaissance et expérience en animation, formation ou apprentissage expérientiel.</li><li>Capacité d’utiliser Microsoft Office et la technologie infonuagique.</li><li>Bilinguisme en français et en anglais (oral et écrit).</li><li>Excellentes compétences en gestion des ressources humaines (comme l’embauche, l’appui du rendement, etc.).</li><li>Connaissance et capacité d’intégrer dans la pratique l’antiracisme, l’anti-oppression, la théorie critique du handicap, l’attitude positive envers les personnes&nbsp;2ELGBTQI+, de tenir compte des traumatismes, la réduction des méfaits et les principes fondés sur les forces.</li><li>Excellentes compétences interpersonnelles et relationnelles; capacité d’établir des relations et de communiquer avec le personnel, les participants au programme, les familles, les bénévoles, les membres de la communauté et les employeurs.</li><li>Permis de conduire valide et consentement à conduire dans le cadre du travail.</li><li>Disponibilité pour travailler selon un horaire souple et voyager pendant une durée d’une semaine, plusieurs fois par an.</li><li>Excellente compréhension de la diversité, de l’équité, de l’inclusion et de l’appartenance, y compris la capacité de reconnaître et d’éliminer les obstacles, de travailler efficacement avec divers intervenants et d’intégrer l’équité à la conception du programme.</li></ul>Pourquoi travailler pour le YMCA?Le YMCA du Grand Toronto est un organisme de bienfaisance qui libère le potentiel des personnes, en les aidant à s’épanouir, à devenir des leaders et à redonner à leurs communautés. Nous nous engageons à aider nos employés à réaliser leur plein potentiel et notre milieu de travail est reconnu pour son excellence. Nous offrons des emplois valorisants et la possibilité de faire toute la différence dans la vie des personnes et dans la santé de nos communautés.Se joindre au Y permet d’apporter sa contribution à un organisme qui, depuis plus de 170&nbsp;ans, offre aux participants à ses divers programmes et services des occasions de briller, notamment dans les domaines de la santé et du conditionnement physique, des services de garde agréés, des camps, des services d’emploi et des services aux immigrants, de l’éducation et de la formation, et des services aux jeunes, aux familles et aux aînés. Informez-vous en lisant notre plan stratégique de 2025-2030, Greater Together (Meilleurs ensemble) dans lequel nous décrivons comment nous bâtissons des communautés où les gens se sentent en meilleure santé et plus proches de leurs voisins.Le YMCA du Grand Toronto est voué à la diversité, à l’équité, à l’inclusion et à l’appartenance. Nous nous efforçons d’éliminer les obstacles à l’emploi et nous reconnaissons que la diversité de nos employés, représentative des communautés où nous travaillons, enrichit les expériences de nos participants et de notre équipe. Employeur souscrivant au principe de l’égalité d’accès à l’emploi, nous invitons toutes les personnes qualifiées à présenter leur candidature, notamment les personnes racisées, les personnes de couleur, les Autochtones, les personnes en situation de handicap et les membres des communautés 2ELGBTQIA+.Si nous pouvons rendre le processus de recrutement plus accessible pour vous, veuillez nous le dire lorsque nous communiquerons avec vous au sujet d’une possibilité d’emploi afin que nous puissions, de concert avec vous, adapter ce processus à vos besoins.Conformément à notre engagement à l’égard de la sécurité et la protection des enfants, les offres d’emploi sont subordonnées à une vérification positive du casier judiciaire. Pendant les quatre&nbsp;premiers mois et tous les trois&nbsp;ans par la suite, une vérification des antécédents en vue d’un travail auprès de personnes vulnérables est obligatoire.Le YMCA n’étudie que la candidature des personnes légalement autorisées à travailler au Canada. Nous remercions tous les candidats de leur intérêt, mais en raison du nombre de candidatures que nous recevons, nous ne pouvons communiquer qu’avec les candidats sélectionnés pour une entrevue.Be the Spark! Join our passionate&nbsp; team and help us to achieve great things in our community!The SWSE Bilingual Program Coordinator oversees the YMCA Summer Work Student Exchange, a national exchange program offering youth the opportunity to improve their second official language skills while gaining meaningful employment experience. The role manages the recruitment, training, and support of Local and Support Coordinators to ensure participants, aged 16 to 17, receive engaging placements, homestays, and weekly program activities in their host communities.The position develops and implements outreach strategies to achieve program targets, maintains relationships with employers and community stakeholders, and ensures compliance with program agreements and reporting requirements. Problem-solve challenges, resolve conflicts, and provide operational guidance to support the successful delivery of the exchange experience, while fostering an inclusive and culturally enriching environment for all participants.In this role, you will:<ul><li>Develop and implement a regional promotion and communication plan to achieve provincial youth recruitment targets representative of the demographics of Canada.</li><li>Hire, orient, train, support, and supervise an effective staff team of Local Coordinators who directly support participants in their host communities, and Support Coordinators who act as team leads.</li><li>Provide service to participants, hosts/families, employers, and the general public in both official languages. Problem-solve issues, resolve conflicts as they arise, and keep the Manager informed.</li><li>Follow financial systems and maintain financial reports in line with YMCA policies and procedures. Submit invoices, expense forms, and statistics to both the local and national offices in a timely and accurate manner.</li><li>Comply with all terms of the government contribution agreement and contracts, including provincial targets, regional expenditure of funds, and financial and statistical reporting.</li><li>Perform other duties as assigned.</li></ul>You bring:<ul><li>Post secondary education in Youth Work, Education, Social Work or Services, Community Development, or related fields, or equivalent experience.</li><li>Three years of experience in program delivery and team leadership/staff management.</li><li>Experience working with budgets is an asset.</li><li>Knowledge and experience with facilitation, training, and/or experiential learning.</li><li>Ability to use Microsoft Office and cloud-based technology.</li><li>Bilingual in French and English (oral and written).</li><li>Excellent human resources management skills (such as hiring, performance support, etc.).</li><li>Knowledge and ability to integrate anti-racism, anti-oppression, critical disability, LGBTQ2S-positive, trauma-informed, harm reduction, and strengths-based principles into practice.</li><li>Excellent interpersonal and relationship building skills; ability to establish rapport and communication with staff, program participants, families, volunteers, community members, and employers.</li><li>Valid driver’s license and willingness to drive for work.</li><li>Ability to work flexible hours and travel for up to one week at a time, several times a year</li><li>Excellent understanding of diversity, equity, inclusion and belonging including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design.</li></ul>What you need to succeed:<ul><li>Commitment to the YMCA’s Mission, Vision &amp; Values</li><li>Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services</li><li>YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player &amp; Leader, Equity and Wellbeing Promoter</li></ul>Why work for the YMCA?The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our&nbsp;2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

YMCA of Greater Toronto / YMCA du Grand Toronto

Bilingual Regional Coordinator SWSE (Summer Work Student Exchange)

Department: Advancement and External Relations&nbsp;Job Type: ContinuingFull-time/Part-time: Full Time (&gt;=1249 hrs/year)&nbsp;Campus: Waterloo&nbsp;Reports to: Manager, Advancement Systems &amp; Data AnalyticsEmployee Group: WLUSA&nbsp;Application Deadline: December 7th 2025Requisition ID: 10309&nbsp;Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a <a href="https://www.wlu.ca/about/discover-laurier/indigenization/index.html" target="_blank">commitment to Indigenization</a> and <a href="https://www.wlu.ca/about/working-at-laurier/commitment-to-inclusion.html" target="_blank">commitment to equity, diversity, inclusion</a>, Laurier’s thriving community has a place for everyone.Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a <a href="https://www.wlu.ca/about/governance/assets/resources/8.14-flexible-work-policy.html" target="_blank">flexible work policy</a> and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.This job posting is for a current vacancy.Position SummaryReporting to the Manager, Advancement Systems and Data Analytics, the CRM Analyst is responsible for the transition, implementation, maintenance and continuous improvement of the CRM. This CRM deployment marks a transformational shift in operations for Advancement as the incumbent will support this transformation from the current Banner into the new CRM. AER is a Department of over 85 staff and is responsible for all major gift fundraising, annual giving fundraising, external relations, alumni relations – including all events, solicitations and communications with our Laurier Alumni and donors. The incumbent supports the day-to-day operations of the CRM including planning the implementation and future growth of the CRM, expectation management, coordination of resources for maximum results, strong communications among stakeholders within the project and across campus.Primary responsibilities of the CRM Analyst will include acting as a ‘super-user’ of the CRM application that is responsible for data, configuration, security and system administration activities. The incumbent administers and monitors the CRM and performs activities required to configure, maintain, and troubleshoot the CRM solution.Working with other members of the CRM Project Team, the CRM Analyst plays a key role in planning and advancing the solution through conducting business process analysis. This includes analyzing current state business processes used by AER operations and determining changes to existing procedures and policies to maximize the efficiency of the CRM.&nbsp;&nbsp;The CRM Analyst will be responsible for developing, enhancing, implementing, and maintaining information assets supporting the broader functions of the Advancement and External Relations (AER) teams. This position that combines business, statistical, and information analytics with project management and technical support. This position requires a high degree of flexibility with projects including the transition, implementation and maintenance of the CRM. Also including systems support – including iModules, statistical analysis of alumni data (data mining for insights into characteristics of alumni giving), and information and data management.The position will also work closely with all AER teams and the wider university departments to analyze and develop flexible and consistently executable department wide training, onboarding and file management strategies and special projects/business improvement processes to facilitate, diagnose, and formulate solutions to the business process/data needs and being able to clearly articulate solutions essential to finding effective and efficient solutions to business/workflows. This role will support the department in any/all activities including gifts, events, data management, data analytics, records management, and engagement opportunities.AccountabilitiesProject Management<ul><li>Responsible for the transition, implementation, maintenance and continuous improvement of the CRM.</li><li>Regularly communicate with ICT on current state and future direction of the CRM project in weekly team meetings with PM, Vendor and Project Sponsors</li><li>Research and analyze effectiveness of CRM functions and features and prepare plans and recommendations to leadership.</li><li>Develop strategic plans for the implementation and adoption of CRM to deliver maximum value to AER</li><li>Liaise and work collaboratively with all stakeholders to ensure a smooth transition to the CRM</li><li>Plan and manage CRM support and system enhancement tasks that span across AER</li><li>Lead business users in the management of completing CRM system change priorities, enabling prioritization and implementation of users’ needs.</li><li>Develop recommendations to improve the user experience, ensuring a common view of system use and increases user acceptance (e.g. business process improvements, system configuration modifications, data metrics).</li><li>Provide expertise and practical assistance in delivering services.</li><li>Ensure appropriate business participation in information technology projects.</li><li>Follows requirements gathering, project management and change management best practices.</li><li>Balance business users' requests and requirements with technical constraints.</li><li>Report progress, milestones and problems to ICT and advise of solutions</li></ul>Additional projects<ul><li>Maintain and develop improvements for the Alumni Engagement Index (AEI) – including benchmarking against and researching what other Canadian universities are doing</li><li>Improve departmental use of SharePoint including power automate/apps tools to enhance existing business processes or to build new ones as needed.</li><li>System administrator of the eMarketing platform, iModules. This includes the maintenance of its data, user access management, payment gateway and gift processing forms, email exclusions and list management, liaison with vendor application support to diagnose and resolve system errors.</li><li>Responsible for maintaining the Banner/CRM and iModules Connector and develop other data integration and data quality systems. This includes managing corresponding support tickets between ICT, iModules, and Ellucian/CRM.</li><li>Become familiar with the structure and working of the Banner Advancement module and other new software as needed</li><li>Work with business users to elicit and capture information and data requirements</li></ul>Administration<ul><li>Create policies, guidelines and procedures for CRM-related functions and develop and author systems documentation for CRM.</li><li>Provides support for advanced, complex CRM platform issues for users seeking assistance.</li><li>Maintain knowledge base of common issue resolutions.</li><li>Build and configure CRM dashboards, reports and workflows</li><li>Ensure proper recording, documentation and closure of user cases.</li><li>Provide operational supervision to others in how to carry out work tasks.</li><li>Perform advanced levels of business analysis, problem solving and research to work with the vendor and formulate solutions to complex business needs.</li><li>Ensure the CRM system and data are responsive to the reporting needs of AER.</li><li>Direct business user testing teams to provide technical and process input, support and analysis for software, hardware and operational specifications.</li><li>Follow change control procedures and manage the deployment from test to production.</li><li>Perform other duties as assigned by the Manager, Advancement Systems and Data Analytics.</li></ul>Qualifications<ul><li>Undergraduate degree with a minimum of five years related experience in the post-secondary, and/or business management sectors</li><li>Demonstrated project management skills</li><li>Excellent communication and interpersonal skills are required; must be able to build strong relationships and communicate in highly stressful situations with a broad range of users within the university and with software vendors including instruction to non-technical users on technical applications and with technical users on business processes</li><li>Excellent problem solving and decision making skills</li><li>Proven ability to handle multiple critical demands in order to ensure this multi-faceted project is delivered and implemented successfully with a clear plan for future development. This may include resolving issues between conflicting priorities both inside and outside the university. Using skills of persuasion and applied reasoning to reach a consensus.</li><li>A proven ability to design and implement new processes and facilitate user adoption</li><li>The ability to influence stakeholders and work closely with them to develop solutions to highly complex and inter dependent problems with impacts on multiple facets of the operation.</li><li>Proven knowledge of business analysis, quality assurance, and workflow tools and/or practices</li><li>Experience with information development/management tools and systems, as well as the accessing, analyzing, organizing, evaluating and presenting complex technical information.</li><li>Experience with frequent uncontrollable interruptions to work flows, which create changes in priorities and result in changes in the pace/flow of work. Schedules and deadlines are well articulated but are subject to change based on unforeseen events and may result in conflicting priorities. Resolution will require high volumes of consultation and service.</li><li>An understanding of CRM platforms, with the ability to create and update formula fields, workflows, custom views, and other content of intermediate complexity</li><li>Demonstrated aptitude in working with computing technology; desire to learn, participate and keep current with technologies</li><li>Proficiency with Microsoft products including Excel, Word, Visio</li><li>SharePoint, and iModules experience strongly preferred</li><li>SQL experience required, VBA an asset – a strong programming background is necessary</li><li>Demonstrated experience with ETL data integration solutions like IBM InfoSphere DataStage, Microsoft SQL Server Integration Services, or Oracle Data Integrator</li></ul>Hours of WorkThis is a Full-time, Continuing opportunity. The normal hours of work are 8:30am to 4:30pm, Monday to Friday. Flexibility in hours may be required, including evening and/or weekend work due to periods of high volume. When possible, the manager will adjust hours to ensure no more than 35 hours are worked in a week.This position is eligible for a flexible work arrangement, as per Policy 8.14 (Flexible Work Policy). All arrangement must be approved by the direct manager. In-person attendance for events, as required to meet operational needs, is expected. On occasion, this schedule may need to be adjusted to meet operational requirementsCompensation<ul><li>Level:&nbsp;E</li><li>Rate of Pay: $42.32 - $44.74 per hour with an annual step progression on anniversary date up to $48.37 per hour. Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job</li></ul>Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity &amp; Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at&nbsp;<a href="https://careers.wlu.ca/content/How-to-apply/" target="_blank">careers.wlu.ca/content/How-to-apply/</a>Should you be interested in learning more about this opportunity, please visit&nbsp;<a href="http://www.wlu.ca/careers" target="_blank">www.wlu.ca/careers</a>&nbsp;for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.

Wilfrid Laurier University

CRM Analyst

JOB SUMMARYThe Working Centre is seeking a Community Bike Shop Animator to join the team at Recycle Cycles. Located in downtown Kitchener, Recycle Cycles is a community bike shop that provides a caring and supportive space where people can access the tools, space, and knowledge they need to fix their own bicycles for free, and access to inexpensive bicycles and parts.Recycle Cycles is a community enterprise project, always working to create a balance between involvement and production. We host and assist all people who come into the space, building trust and relationships while also holding the boundaries of the space in a thoughtful and caring way. Volunteers are the heart of our project, and we work with a diverse team of volunteers who join us each day to share their skills and learn new ones. Understanding people’s strengths and finding meaningful ways to engage them is a key aspect of our project. This is creative, productive and community building work.The Community Bike Shop Animator takes a lead role in supporting all the activities of the shop and for fostering an inclusive and diverse community of cyclists.ABOUT THE WORKING CENTREThe Working Centre is a dynamic community-based organization, forming a web of projects that wrap around people, building stability of place, income, health and mental health. Our work includes:<ul><li>St. John’s Kitchen and Outreach Hub - An integrated web of supports for people experiencing homelessness, addiction to drugs, experiencing mental illness, focusing on those most left out. Projects include St. John’s Kitchen, Street Outreach, Specialized Outreach Services, Justice Outreach Services, and Community Dental.</li><li>Housing and Shelter Hub – We support over 165 people in 124 units of affordable, supportive, sober, women &amp; children, and health-based housing. We host a 50-cabin shelter that welcomes people from encampments to shelter.</li><li>Work and Livelihood Hub - The Working Centre’s Resource Centre is a hub for work, financial problem-solving and livelihood related issues. Projects include Job Search Resource Centre, Money Matters, and Job Café.</li><li>Community Tools and Enterprise Hub – Practical and productive examples of enterprise. We seek to serve the common good through skill building and to provide access to tools for those not able to participate in the larger economy. The main work of regeneration happens through re-use, re-purposing and creating goods and services. Community Tools seek to make daily living more inclusive, affordable and cooperative.</li></ul>The Working Centre has been developing as a Living System organization with the capacity for creative responses. A Living System means that our practices and approaches have the openness to evolve, that cooperation, responsiveness, hospitality and diversity are key features.SUMMARY OF RESPONSIBILITIES<ul><li>Coordinate and support the day-to-day operations of the shop </li><li>Coordinate volunteer involvement in shop operations, including supporting and empowering them in their learning and development </li><li>Create a safe, welcoming, inclusive, productive and fun environment </li><li>Welcome diverse folks into the shop each day, supporting any conflict resolution as needed </li><li>Creatively work to respond to each person’s needs while still holding the range of what is possible in the shop and prioritizing shop commitments </li><li>Participate in bicycle repairs and troubleshooting</li><li>Manage inventory, tracking donations, ordering and receiving supplies to ensure our shop is fully stocked</li><li>Maintain shop systems and organization so that volunteers, customers and team have a positive experience</li><li>Engage with community groups and organizations, run shop outreach events </li><li>Participate in scheduling and shop organization commitments</li></ul>QUALITIES AND QUALIFICATIONS<ul><li>Knowledge of mechanics and bicycles, experience and up-to-date capacity with tools of the trade</li><li>Support and appreciation for the purpose of Recycle Cycles as a not-for-profit community space</li><li>Interest in and experience in teaching, training or supporting people to learn new skills </li><li>Ability to multi-task, deal with multiple demands, and to stay calm under pressure </li><li>Excellent time management skills and attention to detail, with the ability to perform multiple tasks and meet deadlines while maintaining quality </li><li>Hard worker who is willing to go the extra mile to meet project needs </li><li>Ability to work well independently as well as to function effectively as a member of a diverse team</li><li>Excellent communication skills, being able to effectively engage with people from diverse backgrounds and identities </li><li>Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement </li><li>Flexibility to work shifts as needed, joining the team in making sure that we have coverage of all shifts</li></ul>COMPENSATION AND BENEFITSWe are looking for someone to join our team full time, working a regular schedule that includes one evening/week plus Saturdays. Our shop is open from Tuesdays to Saturdays.The Working Centre has an equal salary policy across the organization. This position starts at $30.00/hour or $58,500 annually. We offer a full benefits package that starts after 3 months of full-time work.APPLICATION PROCESSThe Working Centre is a dynamic and highly responsive organization. Co-workers come from all walks of life, a variety of cultural backgrounds age groups. We are constantly learning and are challenged in our work. We offer a work environment that allows you to do meaningful, respectful and good work.This work is more than a job – it is about committed community work in a collaborative environment. If you think that this role would make you excited to come to work every day, we’d like to hear from you.Email your application to <a href="mailto:working@theworkingcentre.org" target="_blank">working@theworkingcentre.org</a> and include:<ul><li>A cover letter explaining your interest in this position, our organization and how your experience and skill would be a good fit.</li><li>- Your resume</li></ul>

The Working Centre

Recycle Cycles Community Bike Shop Animator

Society Profile: Seniors Services Society is a non-profit charity located in New Westminster, BC which provides support services for seniors in New Westminster to live independently, as well as housing information across BC and outreach services for seniors in the Lower Mainland. Purpose &amp; Strategic Alignment: Reporting to the Support Services Program Manager, the Support Services Program Coordinator ensures smooth service delivery by recruiting and coordinating volunteer resources and providing program support. This role is essential in connecting volunteers, clients, and services across multiple active programs, including intake assessments, service coordination, and volunteer-supported initiatives. Position Overview: This role oversees volunteer management and program coordination to support seniors’ services. The ideal candidate thrives in a collaborative, dynamic environment, is highly organized, and is passionate about community engagement and program delivery.&nbsp;Key Responsibilities Include: Volunteer Coordination: •Schedule, supervise, and support volunteers across various Support Services programs (Forms &amp; Tax Clinics, Friendly Support Calls, Grocery Shopping, Social Meal Programs, etc.). •Identify volunteer needs with the Support Services Program Manager; maintain recruitment pipelines and web postings. •Recruit, interview, onboard, and schedule volunteers for seamless program delivery. •Provide volunteers with program information and resources to prepare for client interactions. •Maintain volunteer data for reporting and continuous improvement. •Plan and coordinate volunteer recognition events and attend community outreach initiatives. Program Coordination &amp; Service Support: •Match clients with volunteers or service providers efficiently. •Support service delivery by addressing missed services, client concerns, and urgent issues. •Maintain accurate program data for internal and external reporting. •Assist with planning and coordination of Society-led events and fundraisers. •Manage work orders, client documentation, and subsidy/payment tracking. •Assist with client intake assessments, including home visits for Light Housekeeping and other programs. •Handle program financial transactions as required. •Provide additional support to the Support Services Program Manager as needed. Job Details: •The is a full-time permanent position. •37.5 hours per week, Monday to Friday, 8:30am–4:30pm, some evenings and weekends as needed. •Compensation: $52,650 – $56,550 annually. Salary will depend on the successful applicant’s qualifications, experience and skillset. •4-month probationary period. •This is an in-person position based at our New Westminster office; remote work is not available. Benefits: •Paid time off between Christmas and New Year. •Birthday leave. •Professional development and wellness support. •RRSP matching up to 2% after 24 months of employment. •Opportunities to contribute to meaningful work supporting seniors in BC. Qualifications &amp; Requirements: •Passion for SSSBC’s mission and values. •Strong interpersonal, communication, and organizational skills. •Experience in volunteer management, program coordination, or community engagement preferred. •Proficiency with Microsoft Office 365, Teams, and internal databases. •Valid BC Driver’s License and access to a reliable vehicle. •Clear Criminal Record Check including vulnerable sector clearance. How to Apply: Please submit your resume and cover letter to <a href="mailto:admin@sssbc.ca" target="_blank">admin@sssbc.ca</a>.&nbsp;Deadline: Open until filled.&nbsp;Note: Only shortlisted candidates will be contacted. No phone calls, please.

Seniors Services Society of BC

Support Services Program Coordinator

Pine River Institute is a unique treatment center for youth 13 to 19 years of age struggling with addictive behaviours and frequently, other mental health challenges. Our program encompasses four seamless phases that include Outdoor Leadership Experience, Live-In, Transition, and Aftercare, which create opportunities for youth to engage in a focused transformation of therapy, education, recreation, life skills, alongside a parental/caregiver parallel process. Most of our students are from Ontario. We receive funding support from the Ministry of Health and academic support through the Ministry of EducationAs an employer, PRI endeavours to create an environment where staff can reach their full potential through ongoing learning. Our workplace strives to embrace individual differences, to recognize, appreciate, and respond to uniqueness, to encourage every member of our team to bring their whole self to work.<h2>Are you interested in working alongside our mission-driven team of passionate professionals? Reports to: Assistant Clinical Director</h2>Start date: January 2026Location: Mulmur campusSalary range: $75000+ (commensurate with experience)This is a unique role that combines community outreach with the responsibility of leading the activity of admitting students and their caregivers into our PRI live in treatment program.&nbsp;The ideal candidate will have clinical experience that includes assessment and motivational interviewing. They will possess excellent interpersonal skills, a working knowledge of youth addictions and mental health therapeutic treatment programming with a proven record in building relationships with clients. Exceptional verbal and written communication skills are required. This role will represent PRI in the community and will be the first experience with PRI for youth, families/caregivers, and our referring partners.<h2>Responsibilities (include, but are not limited to):</h2><ul><li>Ensure PRI’s treatment program is maximized through the creation of a pipeline and the consistent admission of students/families as spaces become available</li><li>Develop pathways for admissions, including but not limited to Ministry of Health funded beds</li><li>Identify opportunities to build partnerships with referring agencies and maintain a network of contacts with particular attention to expanding our diversity of PRI clients</li><li>Oversee the admission process from end to end ensuring clinical consultations and various partners are involved at appropriate times to ensure a smooth and successful entry, including census and bed planning communications</li><li>Oversee the on-site assessment process for youth and their family/caregiver</li><li>Prepare comprehensive assessments to facilitate admission decision, in collaboration with Clinical Leadership</li><li>Oversee the development and maintenance of admission packages and policies</li><li>Ensure timely and accurate submission of reporting to various departments</li><li>Participate in PRI Management team meetings</li><li>Support initiatives to improve the flow and confidentiality of information exchanges from inquiry to admission</li><li>Provide leadership and support to the Admissions Coordinator in the oversight of a comprehensive database</li><li>Participate in the on-call rotation</li><li>Perform other related duties</li></ul><h2>Qualifications:</h2><ul><li>Graduate or undergraduate degree in relevant human services field (Social Work, Psychology etc.)</li><li>Working knowledge of addictions and mental health sector particularly child and youth services, and the supporting legislation</li><li>Experience in motivation interviewing and navigating conflictual situations</li><li>Previous experience in assessment and admissions activities, (wait list management)</li><li>Previous experience working with at risk youth/families/caregivers</li><li>Previous experience in building partnerships, networking, and outreach will be considered an asset</li><li>Exceptional organizational and communication skills</li><li>Strong report writing skills</li><li>Strong understanding of Microsoft Office, specifically excel</li></ul>We offer competitive compensation and the opportunity to be part of an exciting and innovative program within a multi-disciplinary team. For more information, please see our website&nbsp;<a href="http://www.pineriverinstitute.com/" target="_blank">www.pineriverinstitute.com</a>.Interested candidates should email their resumes to Jennifer Rutledge,&nbsp;at&nbsp;<a href="mailto:hr@pineriverinstitute.com" target="_blank">hr@pineriverinstitute.com </a>. We thank all candidates who apply, but only those selected for an interview will be &nbsp;contacted.In accordance with the Accessibility for Ontarians with Disabilities Act (AODA, Pine River Institute strives to ensure that all recruiting processes are nondiscriminatory and barrier-free. If you require accommodation, please advise in advance of attending the interview.

69 Community & Social Services Full Time Jobs