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POSITION SUMMARY:The Child and Youth Counselor is responsible for service delivery to children, youth and families. This is in accordance with the WOCRC Vision, Mission, Guiding Beliefs and the Health Equity and Inclusion lens. The Child and Youth Counselor is responsible for in house and outreach services delivered to the diverse needs of children and youth and families in the Goulbourn, Kanata, and West Carleton communities.Western Ottawa Community Resource Centre operates under the following guiding beliefs:EmpowermentEquityPartnershipInnovationPRINCIPAL RESPONSIBILITIES AND DUTIESProvide Direct Service•&nbsp; &nbsp; Provide initial contact to all new child and youth counseling clients of the WOCRC, establish rapport, assist in identifying needs and provide information about services;•&nbsp; &nbsp; Provide crisis intervention services through telephone contacts and on a walk-in basis;•&nbsp; &nbsp; Provide brief intervention counselling;&nbsp;•&nbsp; &nbsp; Provide short term counselling using evidence based techniques.•&nbsp; &nbsp; Connect clients with appropriate internal and community resources;•&nbsp; &nbsp; Assist clients in accessing desired services. &nbsp;May include facilitating concrete services such as child care, transportation, etc;•&nbsp; &nbsp; Assess level of risk and provide follow-up as required;&nbsp;•&nbsp; &nbsp; Facilitate education and support groups as required.Advocate on behalf of clients•&nbsp; &nbsp; Participate in advocacy and coordination committees about services available, gaps in services, and issues affecting individuals, couples and families;•&nbsp; &nbsp; Promote participation of clients and community in general, in activities designed to educate and/or advocate for prevention.•&nbsp; &nbsp; Participate in community education concerning social issues and services•&nbsp; &nbsp; Act as a consultant to colleagues, agencies and the community regarding crisis services in the Ottawa area;•&nbsp; &nbsp; Respond to community requests for information;•&nbsp; &nbsp; Present to community groups;•&nbsp; &nbsp; Participate as a staff member in public relations and fundraising events, as requested.Ensure coordination of policy and service•&nbsp; &nbsp; Participate as a direct intervention team member at internal and external meetings;•&nbsp; &nbsp; Advocate for coordinated planning of services;•&nbsp; &nbsp; Establish and maintain links with community groups and agencies to facilitate referrals and positive working relationships;•&nbsp; &nbsp; Coordinate inter-agency referrals.Serve as a staff resource for training and development•&nbsp; &nbsp; Offer in-service training to colleagues;•&nbsp; &nbsp; Provide training to community groups;•&nbsp; &nbsp; Provide support and training to students as required;•&nbsp; &nbsp; Provide support and training to volunteers as required.Ensure evaluation of service•&nbsp; &nbsp; Participate in WOCRC evaluation processes;•&nbsp; &nbsp; Prepare and maintain all necessary documentation and statistics related to crisis intake activities on a monthly, quarterly and annual basis.OtherAll WOCRC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:•&nbsp; &nbsp; Ensuring that the commitment to diversity is understood and respected.&nbsp;•&nbsp; &nbsp; Working in a manner that incorporates health promotion and recognizes the determinants of health•&nbsp; &nbsp; Maintaining up-to-date professional skills and knowledge through formal and informal training;•&nbsp; &nbsp; Acting as an “ambassador” for WOCRC within and outside the Centre by creating an awareness of WOCRC programs and promoting services offered;•&nbsp; &nbsp; Compliance with all mandated legal/regulatory requirements related to working at WOCRC ( Employment Standards Act, Occupational Health and Safety, standards of professional conduct);•&nbsp; &nbsp; Maintaining awareness of and compliance with WOCRC policies and procedures;•&nbsp; &nbsp; Maintaining awareness of and compliance with funder requirements, policies,•&nbsp; &nbsp; procedures and regulations;•&nbsp; &nbsp; Working in a manner that preserves confidentiality and seeks to minimize risk in keeping with Privacy and Confidentiality Policies and Procedures.•&nbsp; &nbsp; Supporting the Centre’s student and volunteer placement programs.•&nbsp; &nbsp; Working during both regular and extended hours of operation in locations identified by the Centre.•&nbsp; &nbsp; Perform other related duties as assignedQUALIFICATIONS•&nbsp; &nbsp; Child and Youth Care Practitioner and a minimum of 2 years direct work experience with children, youth and families; or a university degree in a related field with 5 years’ experience•&nbsp; &nbsp; Registration with the Ontario Association of Child and Youth Care&nbsp;•&nbsp; &nbsp; Demonstrated commitment to and knowledge of community-based model of intervention, and health equity principles;&nbsp;•&nbsp; &nbsp; Demonstrated knowledge of counselling techniques for children, youth and families&nbsp;•&nbsp; &nbsp; Experience in working with learning disabilities and exceptionalities.&nbsp;•&nbsp; &nbsp; Knowledge and experience with education and therapeutic-based group models;&nbsp;•&nbsp; &nbsp; Demonstrated crisis intervention and counseling skills;&nbsp;•&nbsp; &nbsp; Demonstrated group facilitation skills;&nbsp;•&nbsp; &nbsp; Demonstrated assessment skills;&nbsp;•&nbsp; &nbsp; Strong communication skills;&nbsp;•&nbsp; &nbsp; Demonstrated knowledge and experience working with other children and youth serving agencies;&nbsp;•&nbsp; &nbsp; Knowledge of the Child and Family Services Act;&nbsp;•&nbsp; &nbsp; Proven conflict resolution skills;&nbsp;•&nbsp; &nbsp; Proven ability to work independently, and within a team approach;&nbsp;Competencies•&nbsp; &nbsp; Strong critical analysis, problem solving, planning and decision making skills&nbsp;•&nbsp; &nbsp; Excellent interpersonal and communication skills&nbsp;•&nbsp; &nbsp; Demonstrated crisis intervention skills&nbsp;•&nbsp; &nbsp; Proven conflict resolution skills&nbsp;•&nbsp; &nbsp; Demonstrated ability to work in a multi-cultural, multi-disciplinary team environment&nbsp;•&nbsp; &nbsp; Demonstrated ability to work within an Equity inclusion framework&nbsp;•&nbsp; &nbsp; Demonstrated commitment to and knowledge of community-based model of intervention;&nbsp;•&nbsp; &nbsp; Demonstrated commitment to and knowledge of a feminist and anti-oppression framework;&nbsp;•&nbsp; &nbsp; Knowledge of social services delivery in Ottawa;&nbsp;•&nbsp; &nbsp; Knowledge of the Child and Family Services Act and the Day Nurseries Act;&nbsp;Languages&nbsp;•&nbsp; &nbsp; Ability to communicate fluently in English, spoken and written;&nbsp;•&nbsp; &nbsp; Ability to communicate fluently in French, spoken and written an asset&nbsp;•&nbsp; &nbsp; Other languages reflective of the community we serve an asset.&nbsp;Computer and Technical Skills&nbsp;•&nbsp; &nbsp; Word processing – Intermediate;&nbsp;•&nbsp; &nbsp; Data entry knowledge, CIMS, WISH&nbsp;•&nbsp; &nbsp; Clinical documentation experience&nbsp;ShiftMonday- 8:30am-4:30pm&nbsp;Tuesday- 9:00am-5:00pmWednesday-10:00am-6:00pm&nbsp;Thursday- 8:30am-4:30pm&nbsp;Friday: 8:30am-4:30pm&nbsp;Join Western Ottawa Community Resource Centre and be part of a passionate team dedicated to improving lives, while making a tangible impact on your community.The WOCRC values the diversity of its employees and the knowledge, skills and contributions that each brings to the organization. Our work is meaningful, fulfilling, and can be demanding, so we are committed to offering our staff compensation that is fair and competitive for our industry along with a comprehensive suite of benefits to support staff health, wellness, and financial security. Subject to status of position, we offer, generous paid time off policies, including 4-weeks annual vacation, 3-weeks annual sick leave, salary top-up plans, a superb Employee Assistance Program, Health, Dental and Disability Insurance, a world-class Pension Plan (HOOPP), discounted gym memberships and a flexible, supportive work environment, we believe in providing what staff need to thrive, grow, and feel connected and included in our mission.WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.This is a unionized position. Terms and conditions of employment, including compensation and benefits, are governed by CUPE Local 5530's Collective Agreement.

Western Ottawa Community Resource Centre

Child and Youth Counsellor

At Big Brothers Big Sisters Toronto (BBBST), our vision is to build thriving communities by&nbsp;empowering lives through mentorship.&nbsp;Job Title: Intake Specialist - Enrollment &amp; Assessment (12 months contract - possibility of extension)Reports to: Manage of Enrollment &amp; Assessment and Director of Service Delivery&nbsp;&nbsp;Main Objective:&nbsp;The Intake Specialist is responsible for the enrollment of both clients and volunteers who apply to participate in a BBBST mentoring program. This role requires travel to our main office and Scarborough community office.&nbsp;Service Delivery Responsibilities:&nbsp;&nbsp;<ul><li>Complete all steps of the Enrollment, Screening and Matching process as per outlined by BBBSC’s National Standards and BBBST Policies and Procedures. This includes, but is not limited to, database entry of all applications, requesting supplementary reports for mentees, completing Reference checks for mentors, Pre-Match Training requirements, In-Person Assessments, Fitness to Mentor completion, Program allocation, Notification Letters and Matching&nbsp; &nbsp;</li><li>Prepare detailed written volunteer and/or client assessments to document relevant background information and recommend suitability for a BBBST program &nbsp;</li><li>Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families &nbsp;</li><li>Conduct volunteer and client reassessments/updates where appropriate &nbsp;</li><li>Participate in monthly ‘Matching Meetings’ with Enrollment Team&nbsp; &nbsp;</li><li>Present potential matches to Match Support team via monthly ‘Meet your Matches’ meetings. Verbally present potential matches in a strength-based approach to match members&nbsp;&nbsp; &nbsp;</li><li>Respond to all family and volunteer calls of inquiry regarding the enrollment process or their individual status&nbsp; &nbsp;</li><li>Have a current understanding of all current family, child and youth legislation in Ontario and available resources and support in Toronto &nbsp;</li><li>Complete Agency Reports requested from other BBBS agencies and/or request Agency Reports when necessary&nbsp; &nbsp;</li><li>Provide families, children or volunteers with appropriate referrals to other community service organizations &nbsp;</li><li>Advocate with and for families in accessing community supports &nbsp;</li><li>Abide by BBBSC National Standards and Child Safety standards throughout all functions&nbsp; &nbsp;</li><li>Attend agency events, as needed&nbsp; &nbsp;</li><li>Maintain strict Confidentiality and adhere to the Privacy Statement as set out in the BBBST Policies and Procedures&nbsp; &nbsp;</li><li>Days/hours of work – 5 days per week, including a minimum of 3 evenings a week.&nbsp; Please note Assessment Interviews can take place on the weekend for the convenience of families and volunteers&nbsp; &nbsp;</li><li>Highlight funding opportunities as discovered through volunteers, parent/guardians and community&nbsp; &nbsp;</li><li>Other duties as assigned by Manager and Stewardship team&nbsp;</li></ul>Position Qualifications&nbsp;&nbsp;<ul><li>Minimum of a two-year Post-Secondary Degree in a related field (education, social or human services, child and youth work, family studies, etc.) or a College Diploma or certificate with equivalent experience in the field&nbsp; &nbsp;</li><li>2-5 years' experience working with children and youth&nbsp; &nbsp;</li><li>Assessment, enrollment and interview experience an asset &nbsp;</li><li>Excellent interpersonal and conflict resolution skills&nbsp; &nbsp;</li><li>Knowledge of community resources an asset&nbsp; &nbsp;</li><li>Awareness of diversity issues and the strength-based approach&nbsp; &nbsp;</li><li>Excellent oral and written communication skills&nbsp; &nbsp;</li><li>Experience working in a culturally diverse setting&nbsp; &nbsp;</li><li>Case management experience an asset&nbsp; &nbsp;</li><li>Strong organizational skills, a capacity to multi-task and to motivate others&nbsp; &nbsp;</li><li>Demonstrated proficiency with CRM &amp; Microsoft Office &nbsp;</li><li>Ability to work flexible hours including weeknights and occasional weekends&nbsp; &nbsp;</li><li>First aid and CPR training an asset&nbsp; &nbsp;</li><li>Successful Vulnerable Sector Screening&nbsp; &nbsp;</li></ul>Required Skills &amp; Attributes&nbsp;&nbsp;<ul><li>Passion for children/youth and families&nbsp; &nbsp;</li><li>Positive approach to work and understanding of strengths-based concept&nbsp; &nbsp;</li><li>Values collaboration, trust, integrity, accountability, communication, transparency, and respect in the workplace &nbsp;</li><li>Able to work independently &amp; collaboratively&nbsp; &nbsp;</li><li>Values and recognizes the importance of accountability and good client service&nbsp; &nbsp;</li><li>Ability to form appropriate assessment-based relationships&nbsp; &nbsp;</li><li>Ability to relate well in multicultural environments&nbsp; &nbsp;</li><li>Ability to complete objective assessments, and make sound recommendations for participation&nbsp; &nbsp;</li><li>Strong interviewing skills&nbsp; &nbsp;</li><li>Work within an anti-oppressive and diversity framework&nbsp; &nbsp;</li><li>Execute roles and responsibilities with integrity and professionalism</li></ul>Candidate must align with the following set of agency values:Integrity - Embrace courage. Let honesty guide our actions. Work with purpose and principle.Trust - Be honest. Show and receive vulnerability. Believe in each others’ abilities. Create a safe space to honour DEI.Respect - We are equals. Recognize and appreciate one another. Be kind. Listen intently without prejudice. Honour the land we are on. In our essence we thrive with:&nbsp;transparency, communication, growth, collaboration, and accountability.Why Join BBBST?<ul><li>Have a life-lasting positive impact on children and youth in Toronto</li><li>Great work culture with strong values</li><li>Work with a young and dynamic team</li><li>We have a Social Wellness Committee to continue to build BBBST’s positive work culture</li><li>3-week paid vacation</li><li>14-paid flex days per year</li><li>The office is closed between Christmas and New Year’s Day</li><li>Health Benefits – We have a very comprehensive plan that we pay the premium of 100%, eligible after 90 days of probation</li><li>RRSP – Eligible after one year of service. We match the employees RRSP contribution to a maximum of 4% of their salary.</li></ul>Big Brothers Big Sisters of Toronto is committed to creating a diverse, equitable, and inclusive work environment where all employees feel valued and respected. We actively seek to recruit, develop, and retain a diverse workforce that reflects the communities we serve.

Big Brothers Big Sisters of Toronto

Intake Specialist - Enrollment & Assessment

As a Chess Program Assistant with Enroute 2 Success, you’ll help with Wednesday evening youth chess lessons in Brampton. Tasks include setting up boards, pieces, and clocks before lessons, welcoming participants, recording attendance, assisting beginners as they learn from professional coaches (including a grandmaster), keeping score during games, tracking participant improvement, and packing up materials after lessons. Experience playing chess is a bonus and can help you better support participants during lessons and games.

EnRoute 2 Success

Chess Program Assistant

St. Clement’s is a growing community learning to follow Jesus Christ and transforming lives at Yonge &amp; Eglinton in Toronto. In an age of distractions and self-promotion, we seek a deeper rhythm. St. Clement’s is a vibrant, active and inclusive church, with a strong pastoral team, dedicated staff and invested volunteers. To learn more about us visit&nbsp;stclementsto.ca&nbsp;Ministry Position Title:&nbsp; Junior Youth Ministry LeaderSt. Clements is currently seeking a creative and enthusiastic part-time Junior Youth Ministry Leader to deepen community among junior youth (ages 10-14) at St. Clement’s. Through interactive engagement and Christ-centred conversation the Junior Youth Ministry Leader will encourage tweens to explore what learning to follow Jesus looks like for them.&nbsp;Duties and Responsibilities:<ul><li>Become a visible presence in the St. Clement’s community</li><li>Facilitate Sunday morning Junior Youth Ministry</li><li>Assist with intergenerational worship services</li><li>Encourage participation from junior youth within the parish community through worship, volunteer ministry roles, and special events</li><li>Facilitate opportunities for social connection among junior youth (monthly events)</li><li>Coordinate volunteer participation for Junior Youth programming</li><li>Cultivate healthy and supportive partnerships with parents</li><li>Participate fully as an active member of the staff team</li><li>Other duties as assigned</li></ul>Skills, Knowledge and Experience Required:&nbsp;&nbsp;<ul><li>A baptized follower of Jesus who worships regularly with a church community&nbsp;</li><li>Passionate about fostering faith formation among youth</li><li>A person with initiative who is able to network and respond creatively to the needs of junior youth within the parish</li><li>Experience working with junior youth</li><li>Ability to engage with junior youth from diverse backgrounds and a willingness to openly explore questions with junior youth&nbsp;</li><li>Ability to organize, plan and implement opportunities for connection</li><li>Passionate about leadership development</li><li>Strong communications skills</li><li>Excited about collaborating with a strong team</li></ul>Terms:&nbsp;<ul><li>Position runs through academic calendar year: September - June</li><li>We welcome student applications (over the age of 18)</li><li>Salary: $17.60/hr&nbsp;</li><li>30-40 hours per month, with a focus on Sunday mornings (apx 5hrs), mid week prep and staff connection (apx 2-3hrs) and monthly evening events (apx 5hrs). However, due to the nature of the work, some weeks will involve more hours, which will be balanced with fewer hours other weeks. The most concentrated periods of work are Advent/Christmas, Lent/Holy Week, and September.</li><li>This position works closely with our Youth &amp; Children’s Minister and our Associate Rector.</li></ul>If you are interested in this position, please submit your cover letter and resume to the Associate Rector at&nbsp;<a href="mailto:hr@stclementsto.ca" target="_blank">hr@stclementsto.ca</a>.&nbsp;The application deadline is Tuesday, September 2, 2025. Applications will be reviewed as received. We thank all applicants, however, only candidates selected for an interview will be contacted. St. Clement’s is committed to an&nbsp;equitable and inclusive workplace, seeking to foster and support a broadly diverse staff and community.&nbsp;

St. Clement's Church

Junior Youth Ministry Leader

The Redwood assists women and children to live and thrive free from abuse, homelessness, and poverty. Core services include a 35-bed emergency shelter, 24/7 access to counsellors through text, live chat and telephone crisis lines, employment initiatives to help survivors become economically self-sufficient, and anti-violence intervention and prevention counselling that Redwood caseworkers bring directly to survivors living in neighborhoods across the GTA.&nbsp;As an organization, we demonstrate our commitment to our mission by working from a client-centered, feminist, anti-racist and anti-oppression framework. We are committed to social change through learning, collaboration, and advocacy.&nbsp;Job Summary&nbsp;The HOYO Case Management Clinician will provide mental health care that is child or youth centered, and trauma informed and ensure the security and safety of the care environment.&nbsp;Areas of responsibility include conducting assessments to understand the emotional, psychological, and social needs of children and youth, trauma counselling and wellness (both in-person and group settings), project development, therapeutic program design, case management, children &amp; youth workshops with a focus on healing, violence prevention and the well-being and mental health of the shelters’ child and youth residents. They are also key players in developing intervention plans to address identified issues, such as behavioral problems, trauma, or family challengesDuties and ResponsibilitiesWellness and Therapeutic Counselling<ul><li>Conduct comprehensive assessments to evaluate mental health, emotional, and behavioral needs in collaboration with clients.</li><li>Responsible for providing therapeutic intervention services and programs to individuals and groups within The Redwood.</li><li>Counselling, case management, safety assessment and risk mitigation, delivery and evaluation, record keeping, development and delivery of one-on-one and group counselling plans with children and youth, survivors of gender-based violence.</li><li>Formulate accurate clinical diagnoses based on assessment findings.</li><li>Collaborate with interdisciplinary teams to gather relevant information.</li><li>Respond to and manage crisis situations promptly and effectively.</li><li>Implement crisis intervention techniques to ensure the safety and well-being of clients.</li><li>Coordinate with emergency services and support systems as needed.</li></ul>Project Development, Facilitation and Management<ul><li>Prepare project plans and budgets under the guidance of the Director. Program and Client Services, and the Executive Director.</li><li>Work effectively with project stakeholders to develop a deep understanding of issues, create strategies for change, and work alongside stakeholders to develop solutions.</li><li>Maintain awareness of best practices pertaining to program development and community-based, survivor-centred, culturally responsive wellness, training, and evaluation for children and youth programs.</li><li>Monitor program/project progress, ensuring that implementation is in harmony with the project/program specific plans, support evaluation, and report regularly on all activities.</li><li>Develop, coordinate and deliver training and education sessions, and provide consultative advice on gender-based violence needs of children and youth to a wide range of audiences.</li><li>Ensure all learning initiatives comply with The Redwood’s clinical, cultural, and ARAO competency framework as well as best practice and current standards of care, legislative regulations to ensure credible evidence-based workshops and other learning activities.</li><li>Develop and maintain materials for in-person learning activities.</li><li>Support clinical, cultural, and organizational change.</li><li>Participate in working groups and quality improvement initiatives led by external agencies that specifically address access to competent care for survivors of gender-based violence.</li></ul>Additional Duties<ul><li>Support the iDetermine digital helpline.</li><li>Maintain records and contribute to reports regarding the completion of planned activities and expenditures.</li><li>Produce and synthesize information to create high quality written materials in a variety of styles for websites, newsletters, data bases, media, etc.</li><li>Carry out other responsibilities as assigned by and agreed with the Director, Programs and Client Services and the Executive Director.</li></ul>General<ul><li>Work in accordance with a regulating professional body (e.g. Ontario College of Social Workers, College of Registered Psychotherapists of Ontario) with The Redwood Policies and The Redwood Case Management Practice Model.</li><li>Adhere to all policies, procedures, guidelines, routines, and requirements of The Redwood.</li><li>Abide by The Redwood’s Code of Conduct/HR Policies.</li><li>Punctually attend meetings and supervision. Fully participate in team discussions, sharing information and ideas.</li><li>Contribute to the building of a cohesive and motivated team that works in an environment that is flexible, adaptable, and open to continuous learning, unlearning and change.</li><li>Able and willing to work from a feminist and trauma-informed approach.</li><li>Understanding of Violence Against Women / Gender-Based Violence.</li><li>Able and willing to promote harm reduction practices and anti-oppression framework.</li><li>Maintain confidentiality of all the Redwood clients and organizational information.</li><li>Demonstrate excellent judgement and an ability to work independently.</li></ul>Working Conditions<ul><li>On-Site and Off-Site work requirements.</li><li>Must be available to work 5 days a week, including evenings and occasional weekends.&nbsp;</li></ul>Qualifications<ul><li>Master’s degree in psychology, social work, child development, or related profession.</li><li>The successful candidate must be registered in good standing in their professional college (if applicable - e.g. College of Social Workers or related).</li><li>Possess a current Basic Life Support - B.C.L.S. (CPR) certificate.</li><li>Two years of clinical experience; preferred experience with children &amp; youth</li></ul>Full-time (40 hours per week, onsite)Reports to:&nbsp;&nbsp;Director, Programs and Client ServicesClosing Date:&nbsp; August 25th, 2025Compensation:&nbsp;$75,000 + benefitsPlease send you CV and cover letter to:&nbsp;<a href="mailto:recruitment@theredwood.com" target="_blank">recruitment@theredwood.com</a>The Redwood is committed to the development of a staff and management team that reflects the diversity of the communities we serve. Applications from Indigenous Women, Women of Color, LGBTQ+ and Women with disabilities are strongly encouraged. The Redwood provides accommodations during all parts of the hiring process upon request to applicants with disabilities. If contacted, please advise of any accommodations required. Please note that as a congregate living setting, The Redwood Shelter requires all its workers to be fully vaccinated against Covid-19 Proof of full vaccination status will be required to be considered for the position.&nbsp; We thank everyone for their interest in this position; however, only candidates invited to interview will be contacted. As&nbsp;submissions are reviewed on a frequent basis, early submission is encouraged.&nbsp;

The Redwood

Healing our Young Ones (HOYO) Case Management Clinician

About Sojourn HouseSojourn House provides Emergency Shelter and Transitional Housing services to newly arrived refugees coming from all parts of the world. We provide a safe place and an inclusive environment to people who have had the refugee experience. We are dedicated to providing the best possible settlement services and programs that help residents transition and integrate into the community. &nbsp;With decades of experience and being one of the first refugee housing facilities in Toronto, we take pride in being a leading organization in refugee care.In support of its commitment to a healthy, safe, workplace and community it is recommended all staff have up-to-date vaccinations for COVID-19 with a vaccine approved for use in Canada.About the RoleReporting to the Manager, Transitional Housing and Skills for Life Programs at 101 Ontario Street, the Child and Family Settlement Counsellor is responsible for the provision of settlement focused case management focused services to refugee families, singles and couples, from an integrated anti-racism, access and equity framework in the Transitional Housing Program.The position ensures effective intervention and case management of the issues of refugee residents in the Transitional Housing Program in compliance with all legislative requirements, including but not limited to the Refugee Protections and Child and Family Services Act.You will integrate the use of trained Interpreters to provide programs and services to all residents as required ensuring the client’s right to services in their first language as per agency policy.The Child and Family Settlement Counsellor ensures coordinated case management with various programs in the internal and external community of Sojourn House.The Child and Family Settlement Counsellor works in coordination with the Child and Family Social Worker and the Manager of Skills for Life and Transitional Housing Programs to build a comprehensive program and support services for refugee child and family clients during their residency in the Transitional Housing Program.In support of its commitment to a healthy, safe, workplace and community it is recommended all staff have up-to-date vaccinations for COVID-19 with a vaccine approved for use in Canada.&nbsp;What you'll do1.Plan the Program<ul><li>Develop a work plan with the Child and Family Social Worker to deliver settlement counselling, life skills, orientation, mentoring, and outreach supports that promote self-determination, independence, and focus on education or employment. Identify service gaps and share them with the Manager of Skills for Life and Transitional Housing Programs to inform new initiatives.</li><li>Participate in networks, coalitions, meetings, and partnerships to promote the organization, address refugee claimant issues across all age groups, and contribute to program evaluation.</li></ul>2.Implement the Program<ul><li>Implement individual and group settlement counselling, comprehensive life skills, the settlement orientation program, mentoring partnerships, and outreach supports for child and family refugee claimants in the Transitional Housing Program, promoting self-determination and independence with a focus on education enhancement or employment training.</li><li>Coordinate service delivery with the Child and Family Social Worker, the Manager of Skills for Life and Transitional Housing Programs, and internal and external partners, applying an integrated anti-racism, access, and equity framework.</li><li>Identify service gaps and use trained Interpreters to ensure clients’ right to services in their first language, in accordance with agency policy</li><li>3.Program Administration</li><li>Maintain client files, complete all case management forms, and ensure documentation meets legal standards with updated notes, following organizational confidentiality and anonymity policies.</li><li>Maintain accurate records for program expenses in accordance with organizational financial policies, including petty cash, program expenses, and tokens.</li><li>Maintain up-to-date resources for refugees and refugee claimants such as TTC maps, lawyer lists, physicians, and community legal clinics.</li><li>Maintain service statistics and complete report writing as required.</li></ul>4.Program Control and Risk Management<ul><li>Complete case file notes and reports in a timely manner, ensuring they are current and up to date.</li><li>Communicate any risks in programming activities and all complaints to the Manager of Skills for Life and Transitional Housing Programs for investigation, with the Executive Director investigating complaints involving the Human Rights Code.</li><li>Write incident and serious occurrence reports and issue verbal warnings as an educational and deterrent measure for non-compliance with the Terms and Conditions of the Transitional Housing contract, in consultation with management and in compliance with agency policies and procedures.</li><li>5.Community Relations/Advocacy/Education and Outreach&nbsp; Maintain positive partnerships with community groups, organizations, schools, hospitals/clinics, childcare facilities, the court system, and other resources to support the goals of the Transitional Housing Program.</li><li>Represent the organization at community activities, networks, and coalitions on refugee settlement issues to enhance its profile.</li></ul>6.Social Justice and Anti-Racism, Access and Equity<ul><li>Keep abreast with social justice issues especially as they affect youth, families, refugees and refugee claimants and ensure the advancement of their issues from an anti-racism, access and equity framework both in the internal and external community of the organization</li></ul>7. General<ul><li>Comply with all agency policies, procedures, the Code of Conduct, and ethics at all times, including when representing the agency with external stakeholders.</li><li>Work collaboratively with shelter and transitional housing staff, attend required meetings and training sessions, meet with funders as needed, and assist with other duties as required.</li></ul>What You’ll Need<ul><li>Minimum 2-year College Diploma in Social Service Worker or Community Service Worker required</li><li>Proof of relevant training or course work from a recognized institution in the area of trauma informed counselling</li><li>Three (3) or more years of progressive experience in settlement child, youth and family services</li><li>Working knowledge of IRPA, Mental Health Act, Ontario Works, Landlord/Tenant Act, RGI, Child and Family Services Act, and related procedures.</li><li>Knowledge of refugee law, refugee determination process, settlement issues, and refugee client groups including children, single adults, and families who have experienced trauma requiring high maintenance and supports.</li><li>Knowledge of stages of child development.</li><li>Applied knowledge of individual, group, and crisis counselling skills, including couple and family counselling, crisis intervention, case management, and case coordination.</li><li>Knowledge of and ability to apply an integrated anti-racism, access, and equity framework to community development and systemic legal advocacy</li></ul>Working conditions<ul><li>Usually works in an office environment, but the mission of the organization may sometimes take the Child and Family Settlement Counselor to non-standard workplaces.</li><li>Work a standard work week of 37.5 hours; Monday to Friday 10am – 5.30pm with occasional evenings to facilitate programming and client availability. May from time to time work additional hours to accommodate client needs, meetings and representing the agency at public events.</li></ul>This posting expires on August 27th 2025. Applications will be reviewed on a rolling basis. &nbsp;Only candidates selected for an interview will be contacted. Please submit a cover letter with resume. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted throughout the hiring process.&nbsp; Interview candidates are required to provide their accommodation needs at least three business days before the assessment date.&nbsp; Sojourn House is committed to employment equity and encourages applicants from all equity seeking groups.

Sojourn House

Child and Family Settlement Counsellor

<h3>PURPOSE:&nbsp;&nbsp;</h3>As one of Ottawa’s largest child and youth-serving charitable organizations, BGC Ottawa provides FREE, subsidized, and cost saving Community-based services, and life-changing programs to an annual average of 5,000 young Members each year. We provide safe, supportive places where all kids and teens, of all backgrounds, can experience new opportunities, overcome barriers, and develop confidence and skills for life. From anti-Racism to Reconciliation to LGBTQ2S+, food security to scholarships to job readiness, our programs battle systemic issues with systemic solutions—equity, acceptance, support, opportunity.&nbsp;&nbsp;As a growing team that embraces different ways of thinking, abilities, and experiences we aim to make our staff feel safe. We want you to feel heard, respected, and empowered. We believe in our diverse shared power as being the key to serving our members, volunteers, community, and each other with the utmost care.&nbsp;BGC Ottawa is about building positive and inclusive environments for all.&nbsp;<h3>﻿﻿﻿﻿GENERAL SUMMARY</h3>BGC Ottawa is seeking applications for a full-time Youth Development and Program Specialist. The successful candidate will be working out of Tomlinson Family Foundations Clubhouse. The Youth Development &amp; Program Specialist contributes to the management and supervision of Critical Hours programming for children and youth aged 6-18 years, provides leadership to part-time staff and volunteers in conjunction with the Clubhouse Manager, and provides guidance and role-modeling throughout programming.<h3>RESPONSIBILITIES / ACTIVITIES</h3>Major Responsibility 1: Provide oversight and supervision to part-time staff and volunteers in conjunction with the management team and provide guidance and role-modeling throughout programming<ul><li>Oversee the development and delivery of programming to members which are in line with Boys and Girls Club of Ottawa (BGCO) Programs Policies and Procedures Manual and Employee Handbook</li><li>Be a positive role model for youth workers, volunteers and youth</li><li>Act as on-site contact in absence of the manager</li><li>Support and promote teamwork across BGCO</li><li>Report any concerns regarding staff to manager, Communicate relevant information to manager</li><li>Supervise staff appropriately throughout programming</li><li>Any other duties as required by the BGCO Manager</li></ul>Major Responsibility 2: Community Development<ul><li>Work positively in partnership with other agencies</li><li>Liaise with other services where a young person may require additional and/or more specialist support, encouraging appropriate referrals of young people into relevant services</li><li>Perform public relations and promotion of the Boys and Girls Club of Ottawa</li><li> Community Outreach</li><li>Develop and maintain community contacts</li></ul>Major Responsibility 3: Assist in the design and implementation of systems to monitor and evaluate programs<ul><li>Positively engage with young people during Critical Hours</li><li>Identify gaps in service and work with the manager and other colleagues to seek funding to address these gaps</li><li>Promote and oversee Boys and Girls Club of Ottawa guidelines and policies including confidentiality, child protection &amp; equal opportunities</li><li>Actively encourage young people to participate in programs offered</li><li>Maintain regular contact with lead Senior Youth Workers</li><li>Provide feedback to staff and volunteers regarding their performance in programming</li></ul>Major Responsibility 4: Professional Development of Self and Others<ul><li>Responsible for upkeep of professional skills and development</li><li>Attend Boys and Girls Club of Ottawa full time staff meetings and planning sessions</li><li>Assist in the co-ordination and development of the ‘in house’ training of staff</li><li>Align programming with BGCO strategic direction</li></ul>Major Responsibility 5: Financial and Systems Analysis and Reporting<ul><li>Perform administrative record keeping and reporting as required</li><li>Manage budgets in conjunction with manager</li><li> Complete monthly reports</li><li>Maintain updated database</li><li>Submit Human Resource and financial forms in a timely manner</li></ul>Perform other related duties as required<h3>QUALIFICATIONS:&nbsp;</h3>Required Education, Training and Experience<ul><li>Completed degree or diploma in a child and youth related studies</li><li>3-5 years’ experience designing and leading social recreation programs with children and youth</li><li>Recognized certification in first aid</li><li>HIGH FIVE certificate is an asset</li><li>Experience working in the not-for-profit sector an asset</li></ul>Demonstrated Skills and Abilities:<ul><li>Excellent communication skills</li><li>Demonstrated leadership skills</li><li>Ability to build meaningful, constructive relationships with children and youth in groups and on an individual basis</li><li>Ability to work as part of a team</li><li>Effective communication skills including report writing and presentations</li><li>Knowledge of issues that affect children and youth</li><li>Knowledge of various aspects of child development</li><li>Experience of working with marginalized/’hard to reach’ youth</li><li>Experience of planning and developing child and youth programs</li><li>Ability to monitor and evaluate a wide range of interventions with children and youth</li><li>Knowledge of child protection act</li><li>Knowledge of anti-discriminatory practice</li><li>Experience of managing and supervising part-time staff and volunteers</li><li>Proficient in using IT including email and Microsoft Word</li><li>Experience of multi-agency working suggestion: experience in community development approached</li><li>Multilingualism is an asset</li></ul>Please note: the following are required for this position:<ul><li>Current Police Records check (vulnerable sector).</li><li>Ability to work evenings.</li></ul><h3>WORKING CONDITIONS</h3>These are the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.Example: The majority of the work is performed in an environment that is mostly, clean and comfortable. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision on a computer screen for a large part of the working day. The noise level in the work environment is usually quiet to moderate.BGC Ottawa is an equal opportunity employer that values diversity. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants, employees and volunteers receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion or belief.BGC Ottawa welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. &nbsp;

Bgc Ottawa

Youth Development Program Specialist

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Impact Starts at UNICEF Canada 
 

JOIN OUR TEAM AS SENIOR MANAGER, DONOR JOURNEYS 
 

Are you a data-driven marketer with a passion for innovation and impact? Looking to use your expertise to 
drive change and make a direct impact on the lives of children? 
 
Join UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-
impact, mission-driven team working across Canada and globally to create a better world for children. 
 
We are seeking a talented individual for the role of Senior Manager, Donor Journeys 


Position Details 
 

Position Title Senior Manager, Donor Journeys 

Employment Type: Full-time, Permanent (Vacant – New Role) 

Reports to: Director, Donor Journeys &amp; Growth 

Direct Reports: 1 

Salary Range: $70,500 to $85,500 per year annually with benefits and 3 weeks paid vacation 

Work Location: Toronto 

Work Environment: 
UNICEF Canada currently operates under a Flexible-Hybrid model that requires 
team members to attend the office at least 2 days/week. 


Why 
UNICEF &amp; 
UNICEF 
Canada? 

UNICEF is the world’s farthest-reaching humanitarian organization for children. 
Across 190 countries and territories, and in the world’s toughest places, we provide 
and advocate for education, health and nutrition services. Protect children from 
violence and abuse. Bring clean water and sanitation to those in need. Keep them 
safe from climate change and disease. Serve as the world’s largest provider of 
vaccines. Before, during and after emergencies, we’re on the ground with life-saving 
help and hope. The needs of children around the world continue to increase and the 
role of UNICEF is more important than ever. 
 
UNICEF Canada is one of 32 National Committees (NatComs) located in high-
income countries around the world. Our team exists to fundraise for UNICEF’s 
highest priorities, and to work neutrally with governments and the private sector in 
Canada and internationally to advance the rights and well-being of children and youth. 
 
As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, raising 
funds in support of children around the world will remain a key focus. Be part of this 
next phase of impact! 


<a href="https://www.unicef.org/" target="_blank">https://www.unicef.org/</a>
<a href="https://www.unicef.ca/en" target="_blank">https://www.unicef.ca/en</a>


Page | 2 

 
The Opportunity 
 
We’re looking for a masterful connector. A connector of people, ideas, and experiences to create moments 
that matter for donors; ensuring UNICEF Canada remains the charity of choice for our supporters. 
 
Reporting to the Director of Donor Journeys &amp; Growth, the Senior Manager will lead the development and 
implementation of a series of journeys and programs to improve retention and maximize revenue within the 
Individual Giving team’s product portfolio. 
 
This role will be responsible for a shared revenue target of over $20 million, and additional retention metrics. 
 
Key Accountabilities 
 
Donor Journeys &amp; Revenue Generation (40%) 
ï· Develop and execute data-informed, multichannel strategies to engage UNICEF Canada’s donors and 

demonstrate the impact of their giving. 
ï· Lead the full donor lifecycle across multiple products – from onboarding and upgrades to cross-sell and 

winback. 
ï· Establish a robust test-and-learn framework to drive continuous optimization of donor journeys and 

programs. 
ï· Analyze donor behavior and churn to inform segmentation, retention, and loyalty strategies. 
ï· Champion the donor voice by enhancing segmentation and personalization to boost engagement and 

lifetime value. 
ï· Manage internal and external partners to optimize performance across channels including mail, email, 

digital, phone, and SMS. 
ï· Apply best practices from UNICEF specialists and peers to integrate online/offline channels and trigger-

based communications. 
ï· Collaborate with Acquisition and Digital teams to share insights and refine donor profiles. 

 
Program Management, Reporting &amp; Data Analysis (25%) 
ï· Monitor and manage retention performance to drive in-year results and lifetime value, providing regular 

updates to the Director and key stakeholders. 
ï· Use data-driven insights to recommend and implement gap-closing or growth strategies that enhance 

program ROI. 
ï· Manage individual budget/P&amp;L and collaborate on the overall Individual Giving marketing budget, including 

monthly financial tracking and forecasting. 
ï· Provide annual revenue and expense forecasts, calendarize activities, and lead quarterly reforecasting. 
ï· Develop and maintain process maps outlining communication flows and touchpoints for each donor 

segment. 
ï· Ensure business rules are clearly documented and consistently followed across the organization. 
ï· Maintain accurate and up-to-date documentation for all legal agreements and contracts. 
 

Strategic Planning (25%) 
ï· Collaborate with the Director and key partners to develop the annual strategy, budget, and content plan for 

stewardship and retention initiatives. 
ï· Design, implement, and evaluate retention and value-maximization strategies using a test-and-learn 

approach. 
ï· Leverage qualitative and quantitative data to continuously optimize donor retention and growth efforts. 
ï· Identify and apply new donor-centric communication and marketing opportunities through sector 

monitoring, networking, and collaboration with UNICEF Global and strategic partners. 
 
People and Team Management (10%) 
ï· Foster a team culture focused on learning, development, and growth. 


Page | 3 

ï· Create opportunities for direct reports to lead initiatives and showcase their skills in various settings. 
ï· Define clear roles, responsibilities, goals, and work plans for team members. 
ï· Lead goal-setting and conduct quarterly and year-end performance reviews in alignment with 

organizational processes. 
 
Qualifications 
 

ï· 5–7 years of progressive experience in marketing or fundraising, with a focus on data-driven strategies and 
donor/customer retention. 

ï· Post-secondary education in Marketing or a related field, or equivalent experience. 
ï· Strong strategic and analytical skills, with experience in business planning and strategy development. 
ï· Deep understanding of donor retention, loyalty, and lifetime value drivers. 
ï· Proven expertise in direct response marketing across digital, print, and telemarketing channels, with a 

focus on metrics and best practices. 
ï· Solid financial acumen, including budgeting and forecasting experience. 
ï· Excellent project management skills, with strong attention to detail and the ability to manage multiple 

priorities. 
ï· Demonstrated success managing internal and external partners to deliver multichannel campaigns with a 

test-and-learn mindset. 
ï· Confident communicator and influencer with excellent written and verbal communication skills. 
ï· Proactive, results-driven work ethic with a collaborative and team-oriented approach. 
ï· Experience with Raiser’s Edge, marketing automation tools, propensity modeling, and intermediate Excel 

skills is an asset. 
ï· A keen passion for UNICEF’s mission and work. 
ï· Experience with bilingual programs; French language skills are an asset. 
 
An Employer of Choice: What We Offer 
 
UNICEF Canada is where diverse talent &amp; passion come together to create extraordinary impact for every 
child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, 
compassionate, and high impact. 

Members of the UNICEF Canada team have access to the following employee benefits: 

A ROBUST 
COMPENSATION 

PACKAGE 

ï¼ Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account 

ï¼ Life, AD&amp;D, &amp; Long-Term disability insurance coverage 

ï¼ Employer match contributions (5%) to a Group Pension Plan 

ï¼ Access to parental leave top-up 

A COMMITMENT 
TO WELLNESS 

ï¼ Flexible-hybrid work environment to support the work-life integration needs of our team 

ï¼ Minimum 3 weeks of annual vacation (increases with time served) &amp; 1 additional day per year of service 
(max 30) 

ï¼ 10 paid sick days &amp; 2 personal days 

ï¼ 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further 
extend long weekends 

ï¼ Discounted rate for a GoodLife gym membership 

ï¼ Access to an Employee and Family Assistance Program 

A CULTURE OF 
LEARNING &amp; 

GROWTH 

ï¼ Access to a comprehensive global learning platform with over 1600 courses, webinars &amp; resources 

ï¼ Internal leadership development, training, &amp; mentorship programs that integrate Anti-Racism and 
diversity, equity and inclusion principles 

ï¼ Opportunities to access both local &amp; global stretch assignments 

AN INCLUSIVE &amp; 
PURPOSE-DRIVEN 

WORKPLACE 

ï¼ Centrally located head office in mid-town Toronto with satellite offices in Calgary &amp; Montreal 

ï¼ Easily accessed by public transit and a short walk from several parking locations 

ï¼ Inclusive &amp; accessible co-working and meeting spaces designed to foster purpose at every turn and 
accommodate the diverse needs of employees 


Page | 4 

A CHANCE TO DO 
MEANINGFUL &amp; 
LIFE-CHANGING 

WORK 

ï¼ Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll 
be part of a diverse &amp; talented Canada team committed to creating meaningful impact while fostering 
an inclusive and supportive work environment. 

ï¼ You’ll join a global UNICEF family with a shared commitment to impact the lives of children 


Our Commitment to Inclusive Workplaces &amp; Recruitment 

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and 
accessibility. Requests for accommodation can be made at any stage of the recruitment process. 

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-
driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate 
is evaluated by our experienced team to ensure a fair and thoughtful hiring experience. 


How to Apply 

Please submit your resume and cover letter as one document to <a href="mailto:careers@unicef.ca" target="_blank">careers@unicef.ca</a> by 11:59 PM EST on 
Friday, August 22, 2025. Please include your salary expectations in your cover email and reference Senior 
Manager – Donor Journeys in the subject heading. 
 
UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an 
interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must 
receive clearance by a police background check (including a vulnerable sector screen). 


<a href="mailto:careers@unicef.ca" target="_blank">mailto:careers@unicef.ca</a>
<a href="https://www.neoc.ca/copy-of-2021-1" target="_blank">https://www.neoc.ca/copy-of-2021-1</a>

UNICEF Canada / UNICEF Canada

Senior Manager, Donor Journeys

﻿Through weekly group involvement, the children explore other cultures, racism, bullying, healthy relationships, family violence, and safety planning. Activities include cooking, art and crafts, sports, games, science experiments and drama. The Society’s volunteers are positive role models for the children and educate them about healthy communication and relationship skills.

John Howard Society of London and District

Teens and Children's Group volunteers

Our team is looking for volunteers to help with many different needs:&nbsp;<ul>	<li>Set up and tear down for workshops and presentations at various community locations.&nbsp;</li>	<li>Helping newcomer youth with language skills -all supplies provided&nbsp;</li>	<li>Social Media support&nbsp;</li>	<li>Short-notice pop-up events&nbsp;</li>	<li>Resume building and job search&nbsp;</li></ul>

27 Child & Youth Worker Jobs in Ontario