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Position: Case Manager Permanent Full TimeAbout Across Boundaries:Across Boundaries is a mental health center that provides a range of mental health and addictions support and services to individuals from racialized and Black communities in the Greater Toronto Area. We have a holistic approach to mental health care and operate within an anti-racism/anti-oppression and resisting anti-Black racism frameworks.These frameworks focus on providing opportunities to respond to systemic barriers, advocate for the inclusion of traditionally and historically silenced voices at decision-making tables, and strive for change at individual, organizational and systemic levels.Job Summary:Across Boundaries is recruiting for a permanent full time Case Manager to provide services to those experiencing serious mental illness/addictions and are involved with the criminal justice system. The workers will report directly to the Program Manager and work collaboratively within and across teams to provide prompt and appropriate access to services to individuals from racialized communities who are experiencing mental health problems and substance use challenges. The workers will provide both intensive and non-intensive services depending on serviceuser needs and will have an average caseload of 20-25. Normal Hours for full-time employees consist of five (5) shifts or eight (8) hours per day, Monday to Friday, and Saturdays on a rotating basis, inclusive of a thirty (30) minutes unpaid lunch break (entitled under the ESA) and an additional two (fifteen (15) minute unpaid rest breaks. Normal hours of work will generally be scheduled between 8:00 am and 8:00 pm. Employees may be requested, but not required, to work some Sundays.Qualifications &amp; Responsibilities: • Degree in Social Work from a recognized university or equivalent. • At least two (2) years’ experience as a case manager • Knowledge of the Criminal Justice System and Ontario Mental Health Act. • Knowledge of case management and social work theories and practice • Knowledge, understanding of mental Health and the Criminal Justice System • Knowledge, understanding and commitment to the Recovery Model/Philosophy • Experience working with transitional aged youth an asset • Knowledge of case management/individual support functions • Clinical knowledge and understanding of the client population • Excellent communication and interpersonal skills • Excellent assessment skills • Good English language skills (written and verbal); Second language skills are an asset. • Demonstrated excellent documentation and time management skills • Demonstrated understanding of the concepts of a client-centered relationship • Demonstrated ability to work independently, cooperatively and constructively within a multidisciplinary team environment • Demonstrated ability and commitment to working within an anti-racism, anti-oppression, resisting anti-Black racism frameworks • Lived experience of racism including an understanding of the impact of racism and other oppressions on health and mental health • Excellent computer skills (e.g., Word, Excel, Microsoft Outlook)Responsibilities: • Provides intensive case management to individuals experiencing serious mental illness and dealing with possible addictions issues, involvement in the legal system and/or homelessness. • Linkage and coordination of services with partner community agencies • Accurate record keeping and timely documentation • Establish appropriate recovery goals in areas such as life skills, independent living, crisis prevention, budgeting, community integration, symptom management and employment • Provide interventions such as advocacy, referral to appropriate community resources, counselling, crisis intervention, and psychoeducation • Maintain positive relationships with family members/care givers, various community partners/resources and court support systems and probation officers • Comply with the agency’s policies and procedures, maintain complete clinical records • Participate as a full member of Across Boundaries team. • Other duties as assignedSalary Range: $57,742.36 to $60,107.48 per annum (pro-rated)This is a Bargaining Unit PositionCompensation packages include: • Extensive dental and health care (premiums 100% paid by employer) • Life insurance • Employee assistance program • Paid vacation days, mental health days, sick daysVaccination Policy: Being vaccinated for Covid 19 is an asset.Note: Job posting is open until filledSend your applications to:Hiring Committee,Across Boundaries: An Ethnoracial Mental Health Centre51 Clarkson Avenue, Toronto, Ontario, M6E 2T5 Fax: 416-787-0812 Email: <a href="mailto:careers@acrossboundaries.ca" target="_blank">careers@acrossboundaries.ca</a>We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized, Bi-Racial and LGBTQ communities. We thank all applicants for their interest, however, only those selected for an interview will be contacted.Across Boundaries is a recipient of the Silver Certification Mental Health at Work by Excellence Canada 2023 and is proudly Accredited with Commendation by Accreditation Canada 2019-2023.

Across Boundaries

Case Manager

About OARCThe Ontario Association of Residents’ Councils (OARC) is a non-profit organization formed nearly 45 years ago to strengthen the voice of residents living in Ontario’s long-term care homes through their respective Residents’ Councils.Our mission is to empower long-term care residents to understand their rights and share their lived experiences. Our vision is that every resident shapes the place they call home. OARC is the only provincial association with a mandate to support and empower residents and their Councils, and to educate others about resident experiences and the issues that affect them.Position SummaryThis role is well-suited for a person-centred individual who brings energy and enthusiasm to their work, has long-term care experience, enjoys building meaningful relationships, and thrives in collaborative environments. As the Education and Home Support Regional Coach (EHSRC), you will support long-term care homes and Residents’ Councils in the Central Region by delivering education, coaching, and resources that promote resident engagement and leadership.Key Responsibilities<ul><li>Build and maintain relationships with long-term care homes and Residents’ Councils&nbsp;</li><li>Deliver OARC’s educational programs and workshops virtually and in person&nbsp;</li><li>Provide coaching and support to strengthen Residents’ Councils&nbsp;</li><li>Collaborate with the OARC team to develop tools and resources&nbsp;</li><li>Represent OARC at regional events and LTC partner meetings&nbsp;</li><li>Maintain accurate records and contribute to reporting and evaluation</li></ul>Qualifications and SkillsEducation &amp; Experience:&nbsp;<ul><li>Minimum of 3 years’ experience in long-term care settings&nbsp;</li><li>University degree or college diploma&nbsp;</li><li>Experience as a Residents’ Council Assistant and/or adult educator is an asset&nbsp;</li></ul>Knowledge &amp; Expertise:&nbsp;<ul><li>Familiarity with the Fixing Long-Term Care Act, 2021&nbsp;</li><li>Strong understanding of resident rights and person-centred care&nbsp;</li><li>Skilled in co-designing educational tools and responsive solutions&nbsp;</li></ul>Communication &amp; Collaboration:&nbsp;<ul><li>Exceptional written and verbal communication skills &nbsp;</li><li>Confident facilitator and presenter&nbsp;</li><li>Ability to collaborate with residents, LTC licensees, educators, and sector partners&nbsp;</li></ul>Technical Proficiency:&nbsp;<ul><li>Proficient in Microsoft Office and Google Workspace &nbsp;</li><li>Experience with CRMs, databases, video conferencing, VOIP, and social media&nbsp;</li></ul>Personal Attributes:&nbsp;<ul><li>Proactive self-starter with strong time management and organizational skills&nbsp;</li><li>Flexible and adaptable; able to work independently and as part of a team&nbsp;</li><li>Experience contributing to committees or project working groups&nbsp;</li></ul>Position Requirements<ul><li>This is a remote position with frequent travel required, including overnight stays&nbsp;</li><li>The main remote workspace should be ideally situated within the Central Ontario municipalities within the Greater Toronto Area, Niagara Region, Parry Sound, Durham Region, etc.&nbsp;</li><li>A valid Ontario driver’s license, access to a reliable vehicle, and proof of business-use insurance coverage are required for this role&nbsp;</li><li>A current criminal record check with Vulnerable Sector Screening is mandatory</li></ul>Compensation and Benefits<ul><li>Competitive compensation and benefits package&nbsp;</li><li>Comprehensive travel and home office expense reimbursement program&nbsp;</li><li>Opportunities for professional development and meaningful impact</li></ul>Equity and Inclusion StatementOARC is an equal opportunity employer and is committed to diversity in its workplace. All qualified applicants will receive consideration for employment based on skills and experience as outlined in your resume and cover letter.How to ApplyPlease submit your resume and cover letter and be sure to include “EHSRC – Central Region in the subject line.&nbsp;Accessibility and AcknowledgmentOARC is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) throughout the recruitment process. If you require accommodation at any time, please let us know. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Ontario Association of Residents' Councils

Education and Home Support Regional Coach (EHSRC) – Central Ontario

The Ontario Association of Residents’ Councils (OARC) is a non-profit organization formed nearly 45 years ago to strengthen the voice of residents living in Ontario’s long-term care homes through their respective Residents’ Councils.Our mission is to empower long-term care residents to understand their rights and share their lived experiences. Our vision is that every resident shapes the place they call home. OARC is the only provincial association with a mandate to support and empower residents and their Councils, and to educate others about resident experiences and the issues that affect them.Position SummaryThis role is well-suited for a person-centred individual who brings energy and enthusiasm to their work, has long-term care experience, enjoys building meaningful relationships, and thrives in collaborative environments. As the Education and Home Support Regional Coach (EHSRC), you will support long-term care homes and Residents’ Councils in the Central Region by delivering education, coaching, and resources that promote resident engagement and leadership.Key Responsibilities<ul><li>Build and maintain relationships with long-term care homes and Residents’ Councils&nbsp;</li><li>Deliver OARC’s educational programs and workshops virtually and in person&nbsp;</li><li>Provide coaching and support to strengthen Residents’ Councils&nbsp;</li><li>Collaborate with the OARC team to develop tools and resources&nbsp;</li><li>Represent OARC at regional events and LTC partner meetings&nbsp;</li><li>Maintain accurate records and contribute to reporting and evaluation</li></ul>Qualifications and SkillsEducation &amp; Experience:&nbsp;<ul><li>Minimum of 3 years’ experience in long-term care settings&nbsp;</li><li>University degree or college diploma&nbsp;</li><li>Experience as a Residents’ Council Assistant and/or adult educator is an asset&nbsp;</li></ul>Knowledge &amp; Expertise:&nbsp;<ul><li>Familiarity with the Fixing Long-Term Care Act, 2021&nbsp;</li><li>Strong understanding of resident rights and person-centred care&nbsp;</li><li>Skilled in co-designing educational tools and responsive solutions&nbsp;</li></ul>Communication &amp; Collaboration:&nbsp;<ul><li>Exceptional written and verbal communication skills in both English and French</li><li>Confident facilitator and presenter&nbsp;</li><li>Ability to collaborate with residents, LTC licensees, educators, and sector partners&nbsp;</li></ul>Technical Proficiency:&nbsp;<ul><li>Proficient in Microsoft Office and Google Workspace &nbsp;</li><li>Experience with CRMs, databases, video conferencing, VOIP, and social media&nbsp;</li></ul>Personal Attributes:&nbsp;<ul><li>Proactive self-starter with strong time management and organizational skills&nbsp;</li><li>Flexible and adaptable; able to work independently and as part of a team&nbsp;</li><li>Experience contributing to committees or project working groups&nbsp;</li></ul>Position Requirements<ul><li>This is a remote position with frequent travel required, including overnight stays&nbsp;</li><li>The main remote workspace should be ideally situated within the Eastern Ontario municipalities of Ottawa, Parry Sound, Peterborough, Oshawa, Etc.&nbsp;</li><li>A valid Ontario driver’s license, access to a reliable vehicle, and proof of business-use insurance coverage are required for this role&nbsp;</li><li>A current criminal record check with Vulnerable Sector Screening is mandatory</li></ul>Compensation and Benefits<ul><li>Competitive compensation and benefits package&nbsp;</li><li>Comprehensive travel and home office expense reimbursement program&nbsp;</li><li>Opportunities for professional development and meaningful impact</li></ul>Equity and Inclusion StatementOARC is an equal opportunity employer and is committed to diversity in its workplace. All qualified applicants will receive consideration for employment based on skills and experience as outlined in your resume and cover letter.How to ApplyPlease submit your resume and cover letter and be sure to include “Bilingual EHSRC – East Region" in the subject line.&nbsp;Accessibility and AcknowledgmentOARC is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) throughout the recruitment process. If you require accommodation at any time, please let us know. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Bilingual Education and Home Support Regional Coach (EHSRC) – Eastern Ontario

About OARCThe Ontario Association of Residents’ Councils (OARC) is a non-profit organization formed nearly 45 years ago to strengthen the voice of residents living in Ontario’s long-term care homes through their respective Residents’ Councils.Our mission is to empower long-term care residents to understand their rights and share their lived experiences. Our vision is that every resident shapes the place they call home. OARC is the only provincial association with a mandate to support and empower residents and their Councils, and to educate others about resident experiences and the issues that affect them.Position SummaryThis role is well-suited for a person-centred individual who brings energy and enthusiasm to their work, has long-term care experience, enjoys building meaningful relationships, and thrives in collaborative environments. As the Education and Home Support Regional Coach (EHSRC), you will support long-term care homes and Residents’ Councils in the North Region by delivering education, coaching, and resources that promote resident engagement and leadership.Key Responsibilities<ul><li>Build and maintain relationships with long-term care homes and Residents’ Councils&nbsp;</li><li>Deliver OARC’s educational programs and workshops virtually and in person&nbsp;</li><li>Provide coaching and support to strengthen Residents’ Councils&nbsp;</li><li>Collaborate with the OARC team to develop tools and resources&nbsp;</li><li>Represent OARC at regional events and LTC partner meetings&nbsp;</li><li>Maintain accurate records and contribute to reporting and evaluation</li></ul>Qualifications and SkillsEducation &amp; Experience:&nbsp;<ul><li>Minimum of 3 years’ experience in long-term care settings&nbsp;</li><li>University degree or college diploma&nbsp;</li><li>Experience as a Residents’ Council Assistant and/or adult educator is an asset&nbsp;</li></ul>Knowledge &amp; Expertise:&nbsp;<ul><li>Familiarity with the Fixing Long-Term Care Act, 2021&nbsp;</li><li>Strong understanding of resident rights and person-centred care&nbsp;</li><li>Skilled in co-designing educational tools and responsive solutions&nbsp;</li></ul>Communication &amp; Collaboration:&nbsp;<ul><li>Exceptional written and verbal communication skills &nbsp;</li><li>Confident facilitator and presenter&nbsp;</li><li>Ability to collaborate with residents, LTC licensees, educators, and sector partners&nbsp;</li></ul>Technical Proficiency:&nbsp;<ul><li>Proficient in Microsoft Office and Google Workspace &nbsp;</li><li>Experience with CRMs, databases, video conferencing, VOIP, and social media&nbsp;</li></ul>Personal Attributes:&nbsp;<ul><li>Proactive self-starter with strong time management and organizational skills&nbsp;</li><li>Flexible and adaptable; able to work independently and as part of a team&nbsp;</li><li>Experience contributing to committees or project working groups&nbsp;</li></ul>Position Requirements<ul><li>This is a remote position with frequent travel required, including overnight stays&nbsp;</li><li>The main remote workspace should be ideally situated within the Northern Ontario municipalities of Thunder Bay, Kenora, Timmins, Sault Ste. Marie, Etc.</li><li>A valid Ontario driver’s license, access to a reliable vehicle, and proof of business-use insurance coverage are required for this role&nbsp;</li><li>A current criminal record check with Vulnerable Sector Screening is mandatory</li></ul>Compensation and Benefits<ul><li>Competitive compensation and benefits package&nbsp;</li><li>Comprehensive travel and home office expense reimbursement program&nbsp;</li><li>Opportunities for professional development and meaningful impact</li></ul>Equity and Inclusion StatementOARC is an equal opportunity employer and is committed to diversity in its workplace. All qualified applicants will receive consideration for employment based on skills and experience as outlined in your resume and cover letter.How to ApplyPlease submit your resume and cover letter and be sure to include “EHSRC – North Region" in the subject line.&nbsp;Accessibility and AcknowledgmentOARC is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) throughout the recruitment process. If you require accommodation at any time, please let us know. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Education and Home Support Regional Coach (EHSRC) – Northern Ontario

About OARCThe Ontario Association of Residents’ Councils (OARC) is a non-profit organization formed nearly 45 years ago to strengthen the voice of residents living in Ontario’s long-term care homes through their respective Residents’ Councils.Our mission is to empower long-term care residents to understand their rights and share their lived experiences. Our vision is that every resident shapes the place they call home. OARC is the only provincial association with a mandate to support and empower residents and their Councils, and to educate others about resident experiences and the issues that affect them.Position SummaryThis role is well-suited for a person-centred individual who brings energy and enthusiasm to their work, has long-term care experience, enjoys building meaningful relationships, and thrives in collaborative environments. As the Education and Home Support Regional Coach (EHSRC), you will support long-term care homes and Residents’ Councils in the Southwest Region by delivering education, coaching, and resources that promote resident engagement and leadership.Key Responsibilities<ul><li>Build and maintain relationships with long-term care homes and Residents’ Councils </li><li>Deliver OARC’s educational programs and workshops virtually and in person </li><li>Provide coaching and support to strengthen Residents’ Councils </li><li>Collaborate with the OARC team to develop tools and resources </li><li>Represent OARC at regional events and LTC partner meetings </li><li>Maintain accurate records and contribute to reporting and evaluation</li></ul>Qualifications and SkillsEducation &amp; Experience:&nbsp;<ul><li>Minimum of 3 years’ experience in long-term care settings </li><li>University degree or college diploma </li><li>Experience as a Residents’ Council Assistant and/or adult educator is an asset&nbsp;</li></ul>Knowledge &amp; Expertise:&nbsp;<ul><li>Familiarity with the Fixing Long-Term Care Act, 2021 </li><li>Strong understanding of resident rights and person-centred care </li><li>Skilled in co-designing educational tools and responsive solutions&nbsp;</li></ul>Communication &amp; Collaboration:&nbsp;<ul><li>Exceptional written and verbal communication skills &nbsp;</li><li>Confident facilitator and presenter </li><li>Ability to collaborate with residents, LTC licensees, educators, and sector partners&nbsp;</li></ul>Technical Proficiency:&nbsp;<ul><li>Proficient in Microsoft Office and Google Workspace &nbsp;</li><li>Experience with CRMs, databases, video conferencing, VOIP, and social media&nbsp;</li></ul>Personal Attributes:&nbsp;<ul><li>Proactive self-starter with strong time management and organizational skills </li><li>Flexible and adaptable; able to work independently and as part of a team </li><li>Experience contributing to committees or project working groups&nbsp;</li></ul>Position Requirements<ul><li>This is a remote position with frequent travel required, including overnight stays </li><li>The main remote workspace should be ideally situated within the Southwestern Ontario municipalities of London, Windsor, Kitchener-Waterloo, etc. </li><li>A valid Ontario driver’s license, access to a reliable vehicle, and proof of business-use insurance coverage are required for this role </li><li>A current criminal record check with Vulnerable Sector Screening is mandatory</li></ul>Compensation and Benefits<ul><li>Competitive compensation and benefits package </li><li>Comprehensive travel and home office expense reimbursement program </li><li>Opportunities for professional development and meaningful impact</li></ul>Equity and Inclusion StatementOARC is an equal opportunity employer and is committed to diversity in its workplace. All qualified applicants will receive consideration for employment based on skills and experience as outlined in your resume and cover letter.How to ApplyPlease submit your resume and cover letter and be sure to include “EHSRC – Southwest Region" in the subject line.&nbsp;Accessibility and AcknowledgmentOARC is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) throughout the recruitment process. If you require accommodation at any time, please let us know.We thank all applicants for their interest. Only those selected for an interview will be contacted.

Education and Home Support Regional Coach (EHSRC) – Southwestern Ontario

About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program and Role Description:&nbsp;The Career Foundation’s Completing the Circle (CTC) program is a youth employment and skills development project funded by Canada’s Youth Employment and Skills Strategy (YESS). Our CTC program provides individualized support to youth with barriers to employment. Through the program, youth participants are empowered to find employment and are equipped with tools, support, new skills, and confidence to start and maintain employment.In the position of Participant Support &amp; Employer Relations Specialist with our Completing the Circle (CTC) program, you will be an essential member of the team, responsible for providing individualized wraparound support services to youth participants, ensuring they successfully complete the program and retain employment. In this role, you will participate in taking youth participants shopping for job-appropriate clothing and safety equipment, accompany youth participants to interviews for encouragement and support, monitor the progress of their job placements, communicate with placement employers regarding subsidy claims and reimbursements, and perform other essential duties to ensure participants achieve successful outcomes, including coaching and preparing youth participants for job search success. You will be responsible for achieving individual targets assigned to you that contribute to the team’s collective ability to meet all contractual obligations with the program’s funder.Position Type:Full-time (37.5 hours per week) one-year contract with excellent potential to lead to permanent.Base Location and Travel Requirements:This opportunity is based at our York office, located near Weston Road and Lawrence Avenue West, and requires frequent travel within all communities served by our CTC program, including York, Peel, and Hamilton, to meet the essential duties of the position. The role also requires regular onsite work from our Hamilton office, where the program also officially operates.The successful candidate should possess a valid Ontario G driver’s licence and a vehicle to fulfill the core deliverables that require frequent local travel across the GTHA. The position also permits periodic work-from-home days on a rotational basis, contingent on program needs, operational requirements, and performance. The hybrid schedule requires a private, dedicated work-from-home space with reliable high-speed internet. A company laptop, cell phone, and other equipment will be provided.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start:As soon as possibleReporting to:&nbsp;Program ManagerResponsibilities include:Participant Wraparound Support, Job Coaching, and Retention Services&nbsp;<ul><li>Provides individualized support to youth participants of The Career Foundation’s Completing the Circle (CTC) program prior to and during their job placements to address job search and employment retention challenges.</li><li>Works in collaboration with other team members to guide youth participants in developing appropriate work habits, behaviours, and attitudes to help ensure they secure and retain employment.</li><li>Assesses and facilitates program participants’ needs for personal supports, including interview and work-related clothing, transportation needs and allowances, personal protective equipment, training, certifications, and other supports available through the program.</li><li>Participates in taking youth participants shopping for interview and job clothing, fittings for safety equipment, and organizes deliveries when needed to ensure participants receive the personal supports required.</li><li>Coordinates training schedules for youth participants completing job-specific training.</li><li>Accompanies youth participants to employer sites on their scheduled interview days, as needed and assigned to help provide additional support and encouragement.</li><li>Visits and monitors youth participants on-the-job to observe progress and provide additional real-time support as needed, providing relevant status updates to the Program Manager.</li><li>Facilitates communication between youth participants and placement employers to mediate issues as needed and assist in career development planning.</li><li>Finds suitable alternative employment opportunities for program participants who do not retain their initial job placement.</li><li>Identifies and provides resources to further support youth participants based on their individual needs to retain employment, including utilizing digital systems and technologies provided by The Career Foundation to further support clients in achieving successful outcomes.</li><li>Regularly monitors personal performance against program targets to ensure achievement of expected results.</li><li>Collaborates with fellow team members on topics such as job development and employment retention strategies that help lead clients to successful outcomes.</li><li>Participates in conducting intakes, community outreach, and program information sessions as needed.</li><li>Performs other relevant duties as assigned.</li></ul>Administration of Participant and Employer Support Claims<ul><li>Collects all required documentation for eligible participant and employer claims, including paystubs.</li><li>Conducts follow ups with participants and employers to receive any outstanding documentation and confirm receipt of payments.</li><li>Works in collaboration with the Job Developer in verifying employers’ eligibility for wage subsidies.</li><li>Organizes efforts to ensure that youth participants receive program support funds securely and maintains accurate and up-to-date documentation of all participant support expenditures.</li><li>Ensures that The Career Foundation’s Finance department receives all necessary documentation to process and reconcile payments of claims that have been approved by the Program Manager.</li><li>Supports with internal file audits to ensure all financial incentive information is complete and documented before files are closed.</li><li>Performs other relevant duties as assigned.</li></ul>Case Management and Documentation<ul><li>Enters and maintains thorough written documentation in online data reporting systems, ensuring that participant and employer files are up-to-date, accurately reflect records, and are ready for file audits.</li><li>Supports the Program Manager with documenting standout participant success stories as needed.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree or diploma in human/social services, business, or administration is highly preferred, or an equivalent combination of education and experience is required.</li><li>Minimum of two years of direct experience in job development, job coaching, community outreach, recruitment, or other experience that is directly transferable to the responsibilities of the position is required.</li><li>Experience working with youth in an employment services capacity is considered a strong asset.</li><li>Valid Ontario G driver’s licence and reliable vehicle to conduct essential work-related travel within the GTHA to effectively meet the core deliverables of the position.</li><li>Exceptional relationship-building skills with a proven ability to develop rapport with people from all stakeholder groups.</li><li>Excellent verbal and written English communication skills.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with clients of various experiences, needs, abilities, and cultural or social backgrounds.</li><li>Demonstrated track record in a results-driven environment with experience meeting targets.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>Knowledge of current labour market trends, job search techniques, and employment research methods is considered an asset.</li><li>Professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>Ability to maintain sensitive information and exhibit tact, diplomacy, and good judgment, with high standards of ethics and confidentiality.</li><li>Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li><li>Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

The Career Foundation

Participant Support and Employer Relations Specialist

1652 Keele St. Suite 108 Toronto, Ontario, M6M 3W3 | (416)-653-3311 | foryouth.ca 

External Job Posting 
 
POSITION TITLE: Student Family Advocate 
DETAILS: 4 Month Full-Time Contract (with possibility of renewal) 
REPORTS TO: Manager, FYI on Keele &amp; Community Engagement 
SALARY: 50, 000 yearly 
CLOSING DATE: November 3rd, 2025 
START DATE: ASAP 
 

Position Summary 

 
Funded by the Ontario Black Youth Action Plan, the Student Family Advocate (SFA) will design, 

develop and deliver highly targeted, community-based and culturally relevant advocacy supports 

tailored to the needs of Black students and their families. The SFA will provide advocacy supports and 

1 on 1 Case Management, social programming, and community education sessions benefitting Black 

youth ages 13-25 and their families, including newcomers and those experiencing poverty, in Toronto’s 

York South-Weston and Oakwood-Vaughan communities. The long-term goals of the SFA program are 

to: 


1. Create conditions for Black student success: Black students, families and communities have 
positive and collaborative relationships with schools/education systems. Schools/education 
systems are informed by and responsive to the needs of Black students, families and 
communities, and identify and address systemic barriers to their achievement, equity and 
well-being. 

2. Address outcomes disparities: Black students are better supported and see increases in 
educational achievement and attainment/retention, including successful transitions. 

 
This will be done by carrying out the following objectives: improving the experience of Black high 
school aged youth, and Black youth transitioning into postsecondary education and connecting youth 
to specialized services (including employment support, legal support, and educational support). 
 

Main Tasks &amp; Responsibilities 

 
Program Coordination 

â Contribute to the development and maintenance of program logic models and implementation 

plans to achieve the goals of the SFA program with an understanding of the barriers youth face 

and their evolving needs 

â Develop and facilitate group programs and educational workshops for youth, 

families/caregivers, community members and educators committed to enhancing Black 

student success 

â Support FYI colleagues to supervise drop-in activities, programs and events to connect with 

potential clients 


 
1652 Keele St. Suite 108 Toronto, Ontario, M6M 3W3 | (416)-653-3311 | foryouth.ca 

â Collaborate with the Youth Outreach Worker to develop and conduct outreach in the 

community to connect with youth and parents/caregivers who will benefit from your programs 

and services 

â Collaborate with the Youth and Community Engagement Worker to identify volunteer and 

leadership opportunities to engage youth and community 


Case Management 

â Work collaboratively with all program staff to develop effective service delivery plans that 

ensure that youth have access to programs, services and opportunities 

â Support internal and external referral processes for clients 

â Manage a caseload of 30-40 active youth clients and provide periodic one-on-one sessions that 

focus on developing and achieving client goals 


Administrative Duties 

â Collect the necessary documentation required in serving newcomer clients 

â Maintain comprehensive client files and case notes utilizing FYI’s database system, tools and 

procedures 

â Support training and on-boarding of program support staff 

â Provide periodic reporting updates to supervisor through Progress Update meetings and via 

Monthly Reports 

â Document work with youth and partners using organizational database 

â Support the evaluation of the program by conducting interviews, focus groups, surveys, and 

other data collection methods as needed 

â Other administrative duties as required 

 
Required Experience (2 years minimum): 
Education: 

The minimum level of education required is a community college diploma in human services and 

social studies related education (e.g. social work, child and youth worker, community work, 

psychology, etc). 


Skills, Knowledge, &amp; Experience: 

â Coordinating services in community centres and/or in different program spaces 

â Developing and maintaining organizational partnerships 

â Case Management and overseeing a client caseload 

â Coordinating programs around 

â Organizational development work, particularly with young people in a non-profit context 

â Working from an outcome-based/evidence-based programming model 

â Demonstrated ability to work in culturally diverse communities, with a particular understanding 

of the challenges facing youth from economically and culturally marginalized communities 

â Understanding of community based, youth-led and youth-serving work, common models of 

service provision, and functions of nonprofit organizational structures. 


 
1652 Keele St. Suite 108 Toronto, Ontario, M6M 3W3 | (416)-653-3311 | foryouth.ca 


Core Competencies 

 
â Demonstrated ability to work independently with minimal supervision 

â Initiative and commitment to continuous learning 

â Established a high degree of good judgment, professional manner, empathy, and strong 

understanding and application of principles 

â Acceptance and use of constructive criticism for personal and professional growth 

â Ability to work cooperatively with other professionals and community 

â Capacity to work positively in a team environment 


Expected Job Outcomes 

 
The position has an overall impact on accomplishing FYI’s mission to support Black, racialized, 

and newcomer youth in York South-Weston and Oakwood-Vaughan as they prepare for the future with 

the resources and mentorship they need to thrive. 


Physical Requirements 

â None 
 

Equipment Used 

â Experience and knowledge of using regular office equipment including computers, 
photocopiers, printers, projector, fax, etc. 


Working Relationship 


â Works under the supervision of the Manager, FYI on Keele &amp; Community Engagement 

â Will work with and support colleagues, including placement students, to complete tasks. 

â The position interacts with staff, supervisors, managers, volunteers of FYI, the general public, 

partner organizations, corporate partners, and other organizations. 

 
Condition of Employment 


 • As this position involves working directly with youth and other vulnerable populations, 
the successful candidate must complete and provide a satisfactory Vulnerable Sector 
Check (VSC) prior to the start date. 


 
1652 Keele St. Suite 108 Toronto, Ontario, M6M 3W3 | (416)-653-3311 | foryouth.ca 

Working Condition 

â Hours of work: Works regular hours from 10:30AM - 6:30PM with some requirement to work 

extended hours and weekends. 

â Location: Works from FYI, 1652 Keele Street or 504 Oakwood, and may be required to work 

from other locations based on funders or programs changing requirements. 


How to Apply 


Applications are being accepted on a rolling basis, so we encourage you to apply early. 
 

Please send your cover letter, resume, and three references in one MS Word or PDF document no later 
than Friday, October 31 by 11:59PM with the subject line Student and Family Advocate to 

<a href="mailto:hr@foryouth.ca" target="_blank">hr@foryouth.ca</a> 
 

For Youth Initiative is committed to employment equity. We encourage residents of York-South Weston, 
Oakwood-Vaughan, and surrounding communities as well as anyone who identifies as a person with a 

disability, as Black, racialized, newcomer, refugee, Indigenous, 2SLGBTQIA+ or Francophone to apply and 
self-identify. 

 
If accommodation is required during the hiring process, please advise at the time of application, or 
contact the Manager, HR &amp; Administration. If you are selected, you will receive the Manager, HR &amp; 

Administration’s contact info. 
 

NO PHONE CALLS PLEASE 

<a href="mailto:hr@foryouth.ca" target="_blank">mailto:hr@foryouth.ca</a>

For Youth Initiative

Student Family Advocate

​DATE: &nbsp;October 21, 2025​&nbsp; CLOSING DATE:&nbsp;November 4, 2025&nbsp;&nbsp; LOCATION:&nbsp;Toronto, ON – ASH, McEwan Community Support Services&nbsp; COMPENSATION:&nbsp;$53,630 - 65,589 Annually Prorated&nbsp; CONTRACT DURATION: 3-Month Contract&nbsp; VACANCY: 1&nbsp; WORK TYPE: Onsite&nbsp; Job ID:&nbsp;10365593Who We Are:&nbsp; LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary:&nbsp; As a Case Manager you will work to coordinate a support network for clients living with mental health challenges, substance use issues, physical health issues, homelessness, and risks of housing loss. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect. Direct support will be provided to clients in service navigation and advocacy, linkages to physical and mental health care, goal setting, crisis intervention, and housing and shelter access.&nbsp; The Addictions Supportive Housing (ASH) team provides Case Management for adults 16 or older living with HIV or AIDS who face barriers related to substance use and mental health in the Toronto core. The position supports health care and system navigation, ensuring inclusiveness of 2SLGBTQ+ and BIPOC communities, with the goal of community re-integration and personal empowerment.&nbsp; What You Will Do:<ul><li>Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCANs;</li><li>Provide case management to clients identifying with barriers related to substance use, mental health, physical health, housing and shelter access, immigration, and other intersecting barriers</li><li>Promote the personal empowerment of each individual through coaching, mentoring, support and follow-up in the development of life skills, including maintaining housing, setting and attending appointments, navigating services, and managing activities of daily living;</li><li>Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate;</li><li>Provide crisis intervention and assist in the development of safe plans with clients;</li><li>Mediate issues or conflicts between clients and other individuals that negatively impact clients, striving to teach conflict resolution skills to promote community inclusion and safety;</li><li>Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation;</li><li>Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;</li><li>Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.</li></ul>What You Bring:&nbsp; Must Haves<ul><li>An excellent understanding of harm reduction, and psychosocial rehabilitation principles as acquired through a relevant degree/diploma in human services</li><li>Demonstrated professional experience using harm reduction principles and strategies to support clients who use substances to develop and achieve goals, develop safe plans, and maintain housing as part of their case management plan.</li><li>Computer literacy sufficient to produce and maintain files, records or statistical information</li><li>Good intake assessment, crisis intervention, advocacy and problem-solving skills</li><li>Good analytical, time management and organizational skills to maintain consistency in client support</li><li>Understanding of anti-oppressive principles and trauma-informed care</li><li>An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities</li><li>Strong skills in working within formal partnerships, including maintaining timely and thorough communication, collaborative problem-solving, and maintaining strong inter-agency relationships</li><li>Excellent interpersonal, relationship-building, communication and counselling skills</li><li>At least three years of experience supporting individuals in 2SLGBTQ+ communities with demonstrated skill in working with trans, non-binary and gender fluid individuals, including knowledge of relevant community services</li><li>At least three years of experience working with individuals living with HIV/AIDS who have experienced homelessness and mental health and/or substance use barriers</li></ul>What We Offer:<ul><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion:&nbsp; LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.

LOFT Community Services

Case Manager_FT-Contract

About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes </li><li>Paid days off for personal wellness purposes&nbsp;</li></ul>Program and Role DescriptionThe Career Foundation’s&nbsp;Readiness for Successful Employment Transition (ReSet)&nbsp;program is designed to help income-support recipients prepare for and successfully transition into employment. This program consists of two phases. Phase one focuses on helping participants recognize the barriers that prevent them from pursuing meaningful careers. Through employment readiness and life skills training and coaching, participants develop a new outlook and a strong interest in pursuing employment. As a result of phase one, clients successfully transition into phase two: the Integrated Employment Service. Phase two provides alumni support and coaching to ensure clients are equipped and motivated to strengthen their attachment to the labour market.As a Facilitator/Employment Transition Coach, you will be an integral member of the program team, responsible for delivering inspirational group training that highlights the value and impact of work on clients’ professional, personal, and family lives. Through engaging workshops and one-to-one coaching, you will help clients develop life skills and prepare for active job searching, which is the intended purpose of the ReSet program. You will also support community outreach efforts to recruit eligible participants and promote the ReSet program within the communities we serve. You will have individual targets to meet, contributing to the team’s overall goal of achieving successful outcomes for our clients.Position type:Full-time contract (37.5 hours per week) until March 31, 2026, with excellent potential to lead to a permanent employment opportunity within the organization.Base Location and Travel Requirements:This position is based on site at our North York office, located near Lawrence Avenue West and Allen Road. The position also requires local travel to employer sites, community partner locations, and other sites within the communities that we serve to support program activities, including outreach and attending workplace tours. All Facilitator/Employment Transition Coaches are also required to travel to and work from our Scarborough and Toronto offices on a rotational basis to support program delivery.The successful candidate should possess&nbsp;a valid Ontario G driver’s licence and a reliable vehicle&nbsp;to perform the core deliverables of the position that require frequent travel, including to locations not accessible by transit.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start date:As soon as possibleReporting to:Program ManagerResponsibilities include:Workshop Facilitation<ul><li>Designs and delivers engaging in-person workshops through interactive activities and discussions focused on changing mindsets, goal setting, dispelling myths about work, and progressing clients towards enrolling in an employment program.</li><li>Maintains an effective working relationship with clients when presenting workshops, ensuring clients with different learning styles and needs are accommodated, including conducting knowledge checks and feedback sessions to ensure reflection, progress, and continuous attendance.</li><li>Coordinates guest speakers, training opportunities, and group mentorship events to advance clients’ learning, exposure, and networking.</li><li>Manages conflict or disruptions during workshops in a proactive, positive, and professional manner.</li><li>Facilitates direct coordination of services with employment service partners, ensuring clients successfully transition to Phase 2 of the program, which is active job search.</li><li>Follows up with each client to ensure their positive engagement in the job search program and provides support as needed.</li><li>Fosters an alumni network and facilitates follow-up workshops, including life skills sessions that support active job search and job retention topics.</li><li>Performs other relevant duties as assigned</li></ul>Employment Transition Coaching<ul><li>Conducts accurate assessments of potential clients and their eligibility for the program.</li><li>Assesses the needs of clients and identifies their barriers to program participation and employment, utilizing prescribed processes and systems.</li><li>Develops customized service plans with appropriate coaching support and employment exposure to help clients transition into active job search.</li><li>Provides one-to-one life skills coaching to clients, encouraging them to apply skills learned through workshops and progress toward their goals and employment program participation.</li><li>Coaches and motivates clients during the program and follows up during the early phases of Phase 2, which involves active job search.</li><li>Partners with the employment program to support the clients’ job search engagement and progress toward employment.</li><li>Utilizes systems and technologies provided by The Career Foundation to further support clients in achieving successful outcomes.</li><li>Performs other relevant duties as assigned.</li></ul>Outreach to Participants and Employers<ul><li>Performs effective outreach to recruit eligible participants who have been receiving Ontario Works Income Support or have been unemployed for an extended time.</li><li>Presents the program to community partners and potential participants, ensuring they understand the program objectives.</li><li>Conducts outreach and cold calls to employers to promote the ReSet program and arranges guest speaking sessions, workplace tours and exposure opportunities, mentorships, and professional networking sessions.</li><li>Develops two new employer contacts each week and eight new employer contacts each month to generate work exposure opportunities for clients of the program.</li><li>Conducts accurate assessments of participants based on program eligibility requirements and ensures all mandatory intake forms are completed.</li><li>Supports the Program Manager in preparing communications about the program, including success stories and entries for annual reports.</li><li>Performs other relevant duties as needed.</li></ul>Case Management &amp; Documentation<ul><li>Maintains accurate case notes and files in compliance with internal policies and funder requirements.</li><li>Prepares and maintains documentation on client intakes, referrals, attendance, suitability indicators, outcomes, and other required information.</li><li>Monitors clients’ progress with ongoing follow-up calls and meetings and ensures all appropriate documentation is recorded in online reporting systems.</li><li>Provides the Program Manager with documentation for supports to be purchased for program participants.</li><li>Ensures that client records are kept up-to-date and audit-ready.</li><li>Performs customer service and administrative functions, including document creation and file retrieval.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree or diploma in human services, social sciences, or a related field is highly preferred, or an equivalent combination of education and experience is required.</li><li>Must possess a minimum of two years of related experience in workshop facilitation, job or life skills coaching, or other professional experience that is directly transferable to the responsibilities of the position.</li><li>Confident public speaking and presentation skills to effectively engage clients during workshops and other program activities.</li><li>Excellent verbal and written English communication skills.</li><li>Valid Ontario G driver’s licence and reliable vehicle to conduct essential work-related travel.</li><li>Experience with community outreach, recruitment, and/or developing relationships with employers considered strong assets.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with clients of various experiences, needs, abilities, and cultural or social backgrounds.</li><li>Demonstrated track record in a results-driven environment with experience meeting targets.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>Knowledge of current labour market trends, job search techniques, and employment research methods is considered an asset.</li><li>Professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>Ability to maintain sensitive information and exhibit tact, diplomacy, and good judgment, with high standards of ethics and confidentiality.</li><li>Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies.</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li><li>Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

Facilitator / Employment Transition Coach

​DATE: &nbsp;October 20, 2025​&nbsp;CLOSING DATE:&nbsp;November 3, 2025&nbsp;&nbsp;LOCATION:&nbsp;Toronto, ON – M-DOT Hotel&nbsp;COMPENSATION:&nbsp;$53,630 -65,589 Annually Prorated&nbsp;CONTRACT DURATION: until March 31, 2027&nbsp;VACANCY: 1&nbsp;WORK TYPE: Onsite&nbsp;Job ID: 10357041Who We Are:&nbsp;LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.&nbsp;Job Summary:&nbsp;The Case Manager on the M-DOT Hotel Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and community-based assessment and case management services to individuals living in various physical distancing shelter hotel programs through the city of Toronto. Case Managers work as part of a team that includes Team Leaders, Peer Support Workers, and Housing Support Workers, to meet clients’ housing and other social and health needs. The program works closely with nurses and physicians from Inner City Health Associates, to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license and insurance are required. Access to a car is a requirement.&nbsp;M-DOT is a specialized team of providers from LOFT, Inner City Health Associates (ICHA) and the Centre for Addictions and Mental Health (CAMH), that delivers services to the most vulnerable individuals living and sleeping on the streets of Toronto. The Team is comprised of 1 Team Lead (LOFT), 5 case managers (LOFT), 1 peer support worker (LOFT), 2 psychiatrists (ICHA), 1 nurse (ICHA) and 1 Concurrent Disorders Social Worker (CAMH). M-DOT provides clinical hands-on support to those with complex healthcare needs, who are experiencing chronic homelessness. M-DOT provides outreach and case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. Services are designed to be short-term, focused on comprehensive assessment, stabilization and linking to long term resources. M-DOT provides services to individuals often identified as ‘complex’, who have not responded positively to other programs or attempts to engage. The aim of M-DOT is to provide a low barrier transitional service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use.&nbsp; M-DOT works from a housing first and harm reduction approach. The goal is to meet immediate needs, reduce barriers and assist individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.&nbsp;What You Will Do:<ul><li>Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues</li><li>Conducts outreach shifts with other team members as scheduled</li><li>Develops relationships with individuals served by the team and addresses basic and immediate needs</li><li>Engages in crisis intervention/prevention with clients</li><li>Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others</li><li>Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) as required</li><li>Completes housing applications for M-DOT clients and act as an advocate to place clients in appropriate, affordable housing</li><li>Works from a harm reduction approach with clients dealing with addiction issues</li><li>Advocates on behalf of homeless individuals in accessing a range of services</li><li>Works cooperatively with team members, hospital personnel, other service providers and City staff in order to better meet client’s needs</li><li>Facilitates transfer of cases to Streets to Homes funded follow-up support services or ongoing case management services</li><li>Documents client-related activities accurately and in a timely fashion on the Client Information System’s database</li><li>Actively participates in regular supervision, case reviews, team meetings and training sessions</li><li>Submits time sheets, expense claims and other required information in accordance with agency regulations</li><li>Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities</li><li>Shares the driving responsibilities with other team members</li><li>Other duties as assigned by the Program Manager or the Executive Director</li></ul>What You Bring:&nbsp;Must Haves<ul><li>A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector</li><li>Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of recovery</li><li>Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals</li><li>Knowledge of community resources for housing, including supportive housing and shelters</li><li>Knowledge of concurrent disorders and experience with the continuum of addiction services</li><li>Sound judgment and good problem-solving skills</li><li>Knowledge of community resources for mental health and substance use</li><li>Ability to work closely with teammates and medical professionals and participate effectively as part of the larger multi-disciplinary team</li><li>Demonstrated understanding and sensitivity to diversity issues</li><li>A valid Ontario driver’s license is a requirement for the position</li><li>Understanding of cultural competency and anti-oppression framework.</li><li>Reflective of a multi-barriered group, as serviced by the program, a strong asset.</li></ul>Work Environment:<ul><li>Expected to meet people, on site and outside, making exposure to the weather and climbing stairs are expectations of the position. A car is an asset.</li><li>Need to walk on rough terrain from time-to-time, for example, uneven ground, parks, or ravines while providing outreach to community members sleeping outside.</li></ul>What We Offer:&nbsp;<ul><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion&nbsp;LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp;Note: A satisfactory vulnerable sector check (VSC) is also required.​

46 Case Management Jobs