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Spark your passion and discover your potential with Aspire Richmond. Join a team that truly cares about what matters to you. Be empowered, challenged and supported as a leader to ignite change!&nbsp;Our roots run deep in the Richmond community with more than 40 years of program delivery and more than 300 employees. We live and breathe inclusion with a strong belief in the importance of grassroots advocacy, deep connections and kindness. We treat our employees with the same care as those that we support. In addition to creating rewarding relationships, you can expect respect, flexibility, significant professional development, comprehensive compensation and career growth with us.Independent Living Consultant (Full Time) – Richmond, BC ($56,881 – $58,851/yearly)As a key member of our Independent Living Team, you will provide services that enable individuals to live independently in their community, with the necessary supports to ensure long-term success. These services are tailored to the specific needs of everyone, and you will work to build a clear and strong natural support systemYOUR IMPACT:<ul><li>Support individuals living independently, or striving for independence, with daily living tasks.</li><li>Assist individuals in planning activities that meaningfully engage them and expand their social networks, community connections, and experiences.</li><li>Provide targeted and meaningful supports that enrich everyone’s chosen lifestyle, with the goal of gradually fading out when appropriate.</li><li>Encourage independent decision-making that is safe and respects the dignity of risk.</li><li>Work independently and as part of a team that values communication, integrity, diversity, and self-advocacy.</li></ul>YOUR CAPABILITIES:<ul><li>Relevant post-secondary education in a related field and at least one year of experience supporting people with developmental disabilities in a similar environment.</li><li>In-depth knowledge of community-based supported living programs for persons with developmental disabilities.</li><li>Advanced computer skills with Microsoft programs (Word, Excel, etc.) and preferably experience with ShareVision.</li><li>Current CPR and First Aid certification, along with a clear Criminal Record Check.</li><li>Valid BC driver’s license and access to a vehicle.</li><li>Strong problem-solving, critical thinking, and communication skills.</li></ul>***&nbsp;This position requires flexibility to work shifts scheduled anytime between 9:00 AM and 7:00 PM, Monday to Friday. ***Aspire Richmond Support Society provides a continuum of care throughout the lifespan of individuals with disabilities. Our services include early intervention for infants and children, child and youth care, adult day and residential programs, employment options, and more.Whether you’re new to the community living field or a seasoned professional, we have a place for you! Our comprehensive professional development opportunities empower you to make a meaningful impact from day one. We are seeking individuals who share our passion for creating a community where everyone belongs—rooted in our core values of trust, openness, fairness, respect, responsiveness, and continuous learning.

Aspire Richmond Support Society

Aspire Richmond

Independent Living Consultant

INTERNAL/EXTERNAL&nbsp;Job Title:&nbsp;Addictions Case Manager - HART HUB Housing Program&nbsp;Position Type:&nbsp;Full-Time, Permanent, Bargaining Unit&nbsp;Number of Positions:&nbsp;1&nbsp;Rate:&nbsp;$29.40 per hour&nbsp;Vacation:&nbsp;4 weeks to start&nbsp;Benefits:&nbsp; &nbsp;Group benefits with Life Insurance, AD&amp;D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day&nbsp;RRSP:&nbsp; &nbsp;RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation&nbsp;Hours: &nbsp;37.5 hours per week, Monday to Friday, days, afternoons and some evenings&nbsp;Supervisor: &nbsp;Senior Manager, 40 Oak, Logan Housing and 3000 Queen&nbsp;Posting Date:&nbsp;December 12, 2025&nbsp;Application Deadline:&nbsp;December 23, 2025, midnight&nbsp;Location: &nbsp;40 Oak Street, Toronto, ON, M5A 2C6&nbsp;Why Fred Victor?&nbsp;For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.&nbsp;The HART HUB at 40 Oak Street is an innovative program designed to provide trauma-informed, client-centered addictions counseling and recovery support within a low-barrier supportive housing environment. Our mission is to offer safe, stable housing and comprehensive care for individuals experiencing chronic homelessness, poverty, and the lasting impacts of trauma.&nbsp;We are seeking a dedicated Addictions Case Manager to deliver trauma-informed, recovery-oriented support to tenants living in our supportive housing community. This role focuses on building trusting relationships, developing individualized case plans, and coordinating resources to help clients achieve their goals related to substance use, wellness, and housing stability.&nbsp;Does this sound like work you want to be a part of?&nbsp;We offer a collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs&nbsp;and more than 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.&nbsp;What You Will Do:&nbsp;<ul><li>Conduct client-centered intakes and assessments to understand substance use history, mental health, goals, readiness for change, and strengths. </li><li>Utilize motivational interviewing, trauma-informed practices, and a compassionate care approach during all client interactions. </li><li>Assess clients' support needs weekly based on indicators of stability (e.g., daily living skills, housing, finances, healthcare, social networks). </li><li>Develop, implement, and regularly review individualized Case Support Plans, Housing Plans, and Coordinated Care Plans (CCPs) that integrate addiction recovery goals with housing stability and wellness. </li><li>Maintain a dedicated caseload of clients with high and medium support needs. </li><li>Conduct regular case management meetings to advance clients' immediate needs and mid-term goals. </li><li>Draft clear, coordinated care plans and adjust them periodically throughout the service. </li><li>Facilitate programming groups addressing life skills, and social isolation, with emphasis on community development. </li><li>Coach clients in the development/maintenance of activities of daily living, self-care, budgeting, grocery shopping, and maintaining a support network. </li><li>Provide compassionate care support, education, and connect clients to relevant community resources. </li><li>Identify, intervene in, and de-escalate crisis situations with a focus on safety, trauma-informed practice, and compassionate care. </li><li>Work with tenants to develop and strengthen their own crisis management skills. </li><li>Work collaboratively with the housing workers and addictions counsellor to ensure a holistic approach, aligning addiction recovery with housing stability. </li><li>Positively engage, encourage, and support participants to address tenancy-related issues (e.g., behavior, substance use, mental health, hygiene, social isolation) through problem-solving and accessing resources. </li><li>Educate and empower tenants regarding their health, tenancy rights, and responsibilities. </li><li>Work collaboratively within a multi-disciplinary team (housing workers, mental health specialists, medical professionals) to provide integrated care. </li><li>Develop and maintain suitable community partnerships; make referrals and liaise with external programs and agencies. </li><li>Participate in case conferences, team meetings, and community development activities that foster a supportive recovery environment. </li><li>Accurately document all client interactions, progress notes, assessments, and statistics in the organization's database (e.g., EMHWare) in accordance with professional standards. </li><li>Maintain strict confidentiality and demonstrate appropriate professional boundaries with clients, staff, and community partners. </li><li>Participate in regular supervision, team meetings, and the ongoing evaluation of program development. </li><li>Perform other duties as assigned by the Senior Manager.&nbsp;</li></ul>What You Bring to the Team:&nbsp;<ul><li>Degree of Diploma in Social Services and 2 years minimum case management experience </li><li>Strong understanding of systems that cause and support homelessness, poverty and discrimination and respect for those realities. </li><li>Experience working with people who are actively using substances </li><li>Extensive case management experience with a focus on supportive housing environments </li><li>Strong understanding of the systemic issues that cause and sustain homelessness, poverty, addiction, and discrimination. </li><li>Experience working directly with individuals from diverse racial, ethnic, and cultural backgrounds, and individuals with varying mental health and trauma experiences. </li><li>Highly developed crisis intervention, conflict resolution, and de-escalation skills. </li><li>Well-developed interpersonal and communication skills, with the ability to build trusting, professional relationships. </li><li>Strong understanding of group facilitation and experience running programs. </li><li>Ability to work productively both independently and as part of a collaborative team. </li><li>Strong organizational skills and the ability to prioritize tasks in a dynamic environment. </li><li>Proven ability to maintain professional boundaries and engage in constructive feedback. </li><li>Knowledge of community-based resources and support systems. </li><li>Highly developed written and oral communication skills. </li><li>Strong understanding of and experience in community development practices. </li><li>Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effectively improve service. </li><li>Literacy in Microsoft Office Suite and experience with client data management systems (e.g., EMHWare) is an asset.&nbsp;</li></ul>What Sets You Apart:&nbsp;<ul><li>Well-developed interpersonal and communication skills, with the ability to build trusting, professional relationships. </li><li>Knowledge of community-based resources and support systems. </li><li>Experience with client data management systems (e.g., EMHWare) is an asset. </li><li>Strong understanding of the systemic issues that cause and sustain homelessness, poverty, addiction, and discrimination. </li><li>Experience working directly with individuals from diverse racial, ethnic, and cultural backgrounds, and individuals with varying mental health and trauma experiences. </li><li>Highly developed crisis intervention, conflict resolution, and de-escalation skills.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>For the Addictions Case Manager - HART HUB Housing Program position, Fred Victor offers an hourly rate of $29.40 per hour. </li><li>4 weeks of vacation to start + 1 float day </li><li>Generous paid sick leave allowance </li><li>A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services. </li><li>6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP&nbsp; </li><li>Access to employee and family assistance plan&nbsp;</li></ul>&nbsp;How You Can Apply:&nbsp;Send your resume and an email describing why you want to be part of the Fred Victor Hart Hub Team by midnight Tuesday December 23, to Kyra Pretzer at <a href="mailto:kpretzer@fredvictor.org" target="_blank">kpretzer@fredvictor.org</a>&nbsp; with ‘Addictions Case Manager - HART HUB Housing Program’ in the subject line.&nbsp;&nbsp;A Police Record Check is required by the final candidate prior to hiring.&nbsp;Accessibility &amp; Accommodation&nbsp;Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience&nbsp;If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.&nbsp;

Fred Victor

Addictions Case Manager - HART HUB Housing Program

Hours: 35 hrs/week.Range: $56,453-$81,844Location: 30 College Street, TorontoPosition: Regular, Full-time (Unionized)Native Child and Family Services of Toronto, (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.Why You’ll Love It At Native Child<ul><li>Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.</li><li>Access to Employee and Family Assistance Program.</li><li>A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.</li><li>Learning and Development opportunities to fuel your professional growth.</li><li>Maternity leave top-up</li><li>Generous Paid Vacation and Days-off</li><li>A Culturally rounded environment celebrating our roots.</li></ul>Ready to make an impact:Position Summary: Reporting to the Supervisor, Children Services the Children Service Worker will:Key Responsibilities:1.&nbsp;Navigator within the school system and help to resolve issues that impact student learning (e.g., transitions between schools, suspensions, special education), and help link to educational services and supports to help achieve individual goals for our children;&nbsp;2.&nbsp;Work with school boards to determine student transportation needs.3. Facilitate access to support by providing information and referrals based on individual needs to support/reinforce strengths.4.&nbsp;Identify key service referral contacts and initiate /establish communication and referral protocols with organizations and agencies5.&nbsp;Facilitate the timely exchange of information between schools and societies, including utilizing and providing input as part of the monitoring and evaluation of local Joint Protocols for Student Achievement (JPSA) where they exist&nbsp;6.&nbsp;Leverage existing resources in the education systems through referrals and collaboration (e.g., Aboriginal Education Leads, and Student Success Leads); engagement with First Nations, Inuit and urban Indigenous communities and organizations7.&nbsp;Strengthen relationships among First Nation school authorities, societies and community partners8.&nbsp;Provide eligible children and youth with services and resources as appropriate9.&nbsp;Facilitate information sessions for children, youth, and families pertaining to academic success and resources.&nbsp;10.&nbsp;Build system capacity among society and educational staff on how to better meet educational needs.&nbsp;11.&nbsp;Regular interval report on outcome statistics based on identified criteria.12. Establish program planning, documentation and reporting systems/protocols.13.&nbsp;Develop administrative systems and establish evaluation tools for data collection asprescribed and other (i.e. number of First Nation school authorities).14.&nbsp;Foster communication and linkages with community agencies/organizations to improve access and mitigate barriers to educational services and supports.15.&nbsp;Other related duties and responsibilities as required.Minimum Qualifications and Skills:Experience And Skilled Knowledge Requirements<ul><li>Bachelor’s degree in education or a field related to working with children, youth, families, communities and First Nations, or a combination of education and experience.</li><li> Ontario Teaching Certificate with knowledge of the Educational Act and Special Education Services </li><li>Previous experience in the education sector. </li><li>Knowledge and linkages with the education sector to help resolve issues that may impact student learning. </li><li>Pass a vulnerable Sector police record check. </li><li>Literate in Aboriginal culture(s) and understanding of key cultural values. Knowledge and understanding of the Aboriginal historic context. </li><li>Knowledge of and sensitivity to the life experiences and needs of the youth community.</li><li>Knowledge of Aboriginal culture(s), particularly with respect to the urban Aboriginal population.&nbsp;</li><li> Demonstrated knowledge of child development, developmental challenges, family systems, and mental health services.&nbsp;</li></ul>Preferred Skills/Capabilities&nbsp;<ul><li>Demonstrated knowledge of child development, developmental challenges, family systems, and mental health services. </li><li>Excellent skills in engaging with and working with parents and school-aged children and youth.&nbsp;</li><li> Demonstrated understanding, and commitment to, integrating the NCFST’s Mission and values in to practice, service and relationships. </li><li>Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation. </li><li>Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong.&nbsp;</li></ul>*Please note that the successful candidate is required to complete a background check.&nbsp;Work Environment:<ul><li>Standard office environment; minimal physical demands.</li><li>Class G License and access to a vehicle</li></ul>Our Commitment:<ul><li>We are an Equal Opportunity Employer&nbsp;committed to diversity and inclusion and does not discriminate on the basis of any legally protected ground. </li><li>In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Native Child will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. If you require accommodation during the interview process, please contact Human Resources at&nbsp;<a href="mailto:hrncfst@nativechild.org" target="_blank">hrncfst@nativechild.org</a>.</li><li>We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.</li></ul>Come join our team - and help create a difference in the communityClosing Date: December 26, 2025.&nbsp;

Native Child and Family Services of Toronto

Education Liaison

Competition # 2025-520-CPManager, IES Career Success &amp; Performance-Based Funding (2025-520-CP)Employment Type: Permanent Full-time, Non-Bargaining Unit&nbsp;Work Hours:35 hours/week - This position follows a staggered schedule, including up to two evening shifts per week and two Saturday morning shifts per month&nbsp;Work Setting: Onsite – Limited opportunities to work remotely/Hybrid (2390 Lake Shore Blvd. West, Toronto, ON)Salary:$65,000 – $75,000 annuallyApplication Deadline: December 23, 2025 by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Integrated Employment Services Program, Community Programs UnitIntegrated Employment Services is a dynamic, results-driven program within the Community Programs Unit that provides resources, supports, and services to meet the employment needs of job seekers and the hiring demands of employers. Our goal is to help Ontarians achieve sustainable employment by connecting them to meaningful opportunities and guiding them toward skills development and training to reach their career aspirations.As a Manager, IES Career Success and Performance-Based Funding, you will oversee the Career Success Coach team, ensuring exceptional client experiences and strong retention outcomes under the performance-based funding model. You’ll provide staff coaching, operational oversight, and foster collaboration across diverse service leaders and teams—including IES site Managers, Employment Consultants, Job Developers, Finance, and external partners—to deliver holistic, equitable support. This position thrives in a fast-paced, high-volume environment where accuracy, timely follow-up, and inclusive practices are key to helping clients succeed.Reporting to the Senior Manager of Integrated Employment Services, you will play a critical role in aligning team performance with organizational priorities. By driving retention success and ensuring accurate, timely funding claims, you help WoodGreen achieve its vision of delivering the best jobseeker and employer outcomes in Canada while advancing equity and innovation in service delivery.What You Will DoOverall Accountability<ul><li>Ensure funder key performance indicators (KPIs) and performance-based funding targets by ensuring accurate, timely monitoring and claims submission.</li><li>Partner with IES Managers to optimize end-to-end client experiences and streamline processes across sites.</li><li>Lead staff teams in the implementation of career success coaching and performance-based funding processes, adhering to all WoodGreen and WCG policies and guidelines. These include pre-monitoring activities such as workshops and client meetings to set up the client for retention success.</li></ul>Staff Management<ul><li>Provide supervision, coaching, and regular 1:1 sessions to ensure quality service, caseload management, and documentation accuracy.</li><li>Manage recruitment and onboarding for Career Success Coaches and Program Assistant(s), embedding equity and inclusion in all processes.</li><li>Support staff in resolving complex client issues, employer challenges, and crisis interventions to prevent job loss.</li></ul>Operational Oversight &amp; Quality Assurance<ul><li>Ensure compliance with WCG guidelines and WoodGreen SOPs for retention services and funding claims.</li><li>Conduct audits of data and documentation; monitor caseloads and balance workloads based on client complexity.</li><li>Review and approve monthly risk forecasts and ensure proper administration of monitoring documentation.</li></ul>Performance Management &amp; Reporting<ul><li>Track retention outcomes at 1, 3, 6, and 12 months; develop strategies to improve performance where needed.</li><li>Analyze data to identify trends and risks; prepare reports and present results to leadership and funders.</li><li>Ensure timely and accurate submission of all required performance reports.</li></ul>Client &amp; Employer Services Leadership<ul><li>Guide and support staff in client motivation, issue resolution, and employer relations to maintain job stability.</li><li>Promote collaboration between Career Success Coaches, Employment Consultants, and Job Developers for holistic support.</li><li>Oversee rapid reemployment interventions for clients who lose employment, ensuring timely referrals and follow-up.</li></ul>Training &amp; Staff Development<ul><li>Ensure completion of mandatory training and identify skill gaps in areas such as documentation and coaching.</li><li>Develop and deliver onboarding and professional development plans tailored to team needs.</li><li>Facilitate ongoing learning that strengthens cultural competency and inclusive practices.</li></ul>Stakeholder Collaboration<ul><li>Build strong relationships with each IES site Manager and their teams to collaborate successfully on delivering all career success and performance-based funding processes. </li><li>Build strong partnerships with other internal and external stakeholders. </li><li>Work with Toronto Employment and Social Services Caseworkers to develop integrated support plans for clients with complex needs.</li><li>Maintain employer partnerships to support issue resolution and long-term client success.</li></ul>Administrative &amp; Other Responsibilities<ul><li>Create and manage staff schedules, including staggered hours and weekend coverage.</li><li>Ensure compliance with organizational policies, DEI commitments, and privacy standards.</li><li>Contribute to continuous improvement projects and new program model development.</li></ul>What You Bring to the Team<ul><li>Degree or diploma in Social Work, Social Service Work, Human Resources, Business, Community Development, Psychology, or related field.</li><li>Training or certification in career development, coaching, workforce development, or integrated employment services is an asset.</li><li>Strong knowledge of IES/WCG service guidelines, FFIA System, CaMS System, documentary evidence requirements, and performance-based funding models (or ability to learn quickly).</li><li>Minimum 3–5 years of experience in employment services, social services, workforce development, or related fields.</li><li>Minimum 2 years of supervisory or team lead experience in a high-volume, client-facing environment (or equivalent combination of leadership responsibilities).</li></ul>What Will Set You Apart<ul><li>Experience leading and/or working within a unionized labour environment is an asset. </li><li>Deep understanding of job retention, career development, employer relations, and employment barriers faced by diverse populations.</li><li>Supervisory, leadership, or team management training preferred.</li><li>Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Proven ability to coach staff, build teams, and lead performance improvement initiatives.</li><li>Strong analytical skills and data literacy, including experience with CRMs, CaMS, Microsoft Office, and reporting tools.</li><li>Demonstrated commitment to equity, diversity, inclusion, anti-racism, and culturally responsive service delivery.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Comfortable managing employer relationships, handling conflict, and resolving workplace issues.</li><li>Highly ethical, compassionate, purpose-driven, and committed to client success.</li><li>Ability to travel and work at multiple WoodGreen IES offices throughout each week. </li><li>Able to work staggered shifts including up to two evenings per week and up to two Saturday mornings per month.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Manager, IES Career Success & Performance-Based Funding (2025-520-CP)

Title of Job: Case Manager Date: December 11, 2025 Closing Date: December 28, 2025 Location:&nbsp;Toronto, ON - MATCH At Home Compensation: $55,239 - $67,560 Annually Prorated Work Type: Onsite Job ID: 10469498 Existing or New Position: Existing Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary: MATCH is a specialized team of providers from LOFT and Inner-City Health Associates (ICHA), that delivers services to the most vulnerable individuals to assist in accessing and maintaining housing and connecting to health and other supports in the community.&nbsp;MATCH provides clinical hands-on support to those with complex healthcare needs through case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. MATCH works with individuals who have previously and/ or are currently experiencing homelessness, whose health and needs are stabilized while working with the CATCH and M-DOT teams.&nbsp; MATCH provides long term multi-disciplinary wrap around and case management and health services in their (often new) communities. The aim of MATCH is to improve transitions of care for individuals and works with them to identify and meet their goals toward recovery, while gaining stability and building community. The MATCH- At Home Case Manager serves individuals with serious and persistent mental illness, health and addictions issues who are homeless or recently housed. The position provides hands on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The position works within a Recovery and Housing First philosophy, to assess needs, develop a housing and service plan, secure desired housing, teach life skills, access community resources and supports, link to appropriate services and develop a crisis prevention/intervention plan. The position provides access to a range of team members including a psychiatrist who will work cooperatively to assess, plan, treat and support clients. What You Will Do:Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.Works in partnership with the CATCH and M-DOT programs which provide the majority of referrals to the MATCH Team.Supports housing placement through the development of life skills (i.e. shopping, budgeting, household management, use of public transit etc.,) and/or resourcesEstablish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.Develops, implements and monitors crisis prevention/intervention plans in partnership with clients.Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization.Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution.Participate in planning, organizing, promoting and conducting events for the clients to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs.Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures.Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.What You Bring:The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.Valid Standard First Aid CPR/ AEDKnowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction servicesKnowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.Knowledge of local community agencies and other professional services available for the client group is essential.Experience in working as part of a team of professionals.Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel throughout Toronto and Scarborough.Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.Good intake assessment, crisis intervention, advocacy and problem-solving skills.Computer literacy sufficient to produce and maintain files, records or statistical information. Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.&nbsp;Work Environment:Frequent travel to Program SitesThe Case Manager is expected to meet clients outside of the office. Visits are provided in the clients’ homes or other locations in the community, which requires physical activities such as significant driving, frequent stops, getting in and out of the car and climbing stairs. Accompanying clients to appointments is an expectation of the position.What We Offer:A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disabilityDefined Benefits Pensions Plan24/7 Employee Assistance ProgramE-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionTuition reimbursement programMaternity-leave top up programOur Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note:A satisfactory vulnerable sector check (VSC) is also required.This posting provides only a summary of the responsibilities and requirements for the position.

LOFT Community Services

Case Manager_FT-Contract

Job Title: Coordinating Manager – Child Victim Witness Program (CVWP)Location: Carleton Place, Ontario&nbsp;Employment Status: Permanent, 0.5 FTE&nbsp;Reports to: Executive Director&nbsp;Salary: $80,000 annually (pro-rated for part-time), plus benefits&nbsp;Position Summary:The CVW Coordinating Manager will support the development and implementation of the CVWP in Lanark County. The Coordinating Manager will manage, develop and promote the operations and services offered through the CVWP and ensure that child and youth victims and witnesses, as well as their families receive supportive services including, but not limited to, court preparation and accompaniment services when required, and referrals to other services as needed.&nbsp;Major Duties Key responsibilities include, but are not limited to:<ul><li>Manage coordination and flow of CVWP services.</li><li>Collaborate with the Executive Director of VSLC and the CVWP court support worker.</li><li>Oversee all CVWP intakes and case updates; maintain accurate records in tracking systems andclient databases.</li><li>Manage caseloads and schedules.</li><li>Review assigned case files with staff and communicate specific needs or challenges.</li><li>Foster positive working relationships with community partners.</li><li>Track cases and participate in multidisciplinary team meetings to share relevant CVWPinformation.</li><li>Travel within Lanark County and surrounding areas as required.</li><li>Complete reports, attend committee meetings, deliver presentations, and support evaluationactivities.</li><li>Attend and actively participate in ODLCY staff and management meetings.</li><li>Participate in internal and external committees relevant to CVWP services.</li><li>Develop program information materials for clients and community partners.</li></ul>Knowledge Sharing &amp; Consultation<ul><li>Create and deliver training materials related to the CVWP for internal staff and communitypartners.</li><li>Train program staff to facilitate these trainings as needed.</li><li>Provide timely consultation to community partners and the public on advocacy and court supportservices.</li></ul>Program Development &amp; Evaluation<ul><li>Develop and implement new services, materials, and tools as needed.</li><li>Review and update program procedural manuals annually.</li><li>Stay current with relevant literature and research.</li><li>Create and maintain a Program Evaluation Framework that gathers stakeholder feedback andmeasures program impact.</li><li>Identify and implement quality improvement initiatives in collaboration with the Director ofClinical Quality.</li></ul>Skills &amp; CompetenciesLeadership<ul><li>Strong organizational and results-oriented mindset.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of group facilitation techniques.</li><li>Proficient in office technology and software applications.</li></ul>Strategic Foresight<ul><li>Analyze CVWP data to ensure responsiveness to evolving community and stakeholder needs. Problem Solving</li><li>Use data insights to improve services in collaboration with community partners. Communication</li><li>Communicate effectively and diplomatically with staff, agency personnel, and communitymembers.</li></ul>Technical Skills<ul><li>Proficiency in Microsoft Word, PowerPoint, Excel, and Power BI.</li><li>Skilled in using presentation and communication software/applications.</li></ul>Education, Experience &amp; Training<ul><li>Master’s degree in health sciences, behavioral or social sciences (preferred).</li><li>Member of OCSWSSW or CRPO.</li><li>Minimum of 3 years of clinical experience with children/youth and justice system engagement.</li><li>At least 3 years of leadership and management experience.</li><li>Experience working with multidisciplinary teams and community partners.</li><li>Deep understanding of the Child and Youth Advocacy Centre model and related legislation (e.g.,CYFSA 2017).</li><li>Familiarity with the Lanark County social service and children’s mental health systems.</li><li>Knowledge of victims supports provisions within the criminal justice system.</li><li>Proven ability to implement diversity, equity, and inclusion (DEI) strategies.</li><li>Knowledge of trauma, child/youth development, and trauma-informed practices.</li><li>Strong interpersonal, organizational, and conflict-resolution skills.</li><li>Ability to manage multiple priorities and practice self-care in high-stress environments.</li><li>Experience with database management, program evaluation tools, and statistical/data analysis.</li></ul>Judgement &amp; Decision-MakingThe role requires a high degree of judgment in planning the CVWP’s future direction. Guided by legislative requirements, organizational policies, and professional standards, the Coordinating Manager operates independently under the general direction of the Director of Clinical Operations.Consequence of ErrorsErrors could damage the reputation and effectiveness of the CVWP, LCYAC, and Open Doors for Lanark Children and Youth. Errors may disrupt service delivery, incur financial loss, or diminish credibility. As the position is not closely supervised, errors may be difficult to detect.Working Conditions<ul><li>Minimal health hazards; generally, work in a standard office environment.</li><li>Occasional travel required.</li><li>Evening or irregular hours may be necessary depending on workload and responsibilities.</li></ul>How to Apply: Interested candidates should submit the resume to <a href="mailto:HR@odmh.ca" target="_blank">HR@odmh.ca</a> By November 30, 2025 Interview Dates: December 8, 2025

Open Doors Mental Health for Children, Youth & Families  

Coordinating Manager – Child Victim Witness Program (CVWP)

POSITION: Employment Counsellor&nbsp;DEPARTMENT: Employment &amp; Settlement Services&nbsp;REPORTS: Sr. Manager, Employment &amp; Settlement Services&nbsp;&nbsp;LOCATION: This is a hybrid position with 4-days onsite at 44 Mobile Drive, Toronto&nbsp;SALARY RANGE: $50,000 to $ 58,000&nbsp;STATUS: Full Time 1 Year Contract (with possibility of renewal)&nbsp;SCHEDULE:&nbsp;Monday to Friday, 9 am to 5pm; weekends as needed&nbsp;EXPECTED HOURS: 40 per week&nbsp;APPLICATION DEADLINE: Dec 19, 2025 BENEFITS:&nbsp;<ul><li>Company events </li><li>Dental care </li><li>Extended health care </li><li>On-site parking &nbsp;</li></ul>FULL JOB DESCRIPTION &nbsp;New Circles Community Services is a dynamic and essential non-profit organization dedicated to fostering community integration and building a more inclusive and connected society. We are seeking a passionate and experienced Employment Counsellor to join our dedicated team.&nbsp;The Opportunity&nbsp;This role is crucial in supporting racialized newcomers as they build essential skills and connections for sustainable re-settlement and successful integration into the Canadian workforce.&nbsp;The Employment Counsellor will be responsible for the full lifecycle of employment-related services, including program development and implementation, workshop development and facilitation, evaluation, client intake and reporting. This position ensures that our clients are actively engaged in programs that directly address their unique needs and barriers to employment.&nbsp;You will also oversee service quality, prepare required reports, maintain meticulous documentation, and ensure full compliance with organizational goals and funder requirements, while professionally representing New Circles in the community. &nbsp;1. Key Responsibilities 1. Program Coordination &amp; Client Service (80% Focus)&nbsp;<ul><li>1:1 Employment Counselling: Deliver tailored support, including goal-setting, action planning, résumé/cover letter creation, job search strategies, and interview preparation. </li><li>Workshop Facilitation: Design and lead small-group workshops focused on employment readiness, career development, job search techniques, and entrepreneurship fundamentals. </li><li>Client Management: Conduct thorough pre-assessments, needs assessments, and regular check-ins. Track progress, maintain accurate case notes, and meet all program targets. </li><li>Recruitment &amp; Engagement: Manage all aspects of program promotion and participant recruitment efforts to ensure full program enrollment and active engagement. </li><li>Program Design: Review and adapt program curriculum to ensure alignment with organizational objectives and the evolving needs of racialized newcomer participants. &nbsp;</li></ul>2. Stakeholder Engagement &amp; Outreach&nbsp;<ul><li>Employer Connections: Proactively build and maintain positive relationships with local employers to facilitate client job matching and placement opportunities. </li><li>Community Advocacy: Cultivate and maintain positive relationships with partners, sponsors, and collaborators. Represent the organization at community events to promote program awareness and advocate for the needs of program participants. </li><li>Referrals: Coordinate referral programs and offer participants resources to external support services (e.g., language training, childcare, financial literacy). &nbsp;</li></ul>3. Evaluation, Reporting, &amp; Compliance&nbsp;<ul><li>Data Analysis: Collect and analyze data on program outcomes, participant satisfaction, and impact metrics to assess effectiveness and inform continuous improvement. </li><li>Reporting: Prepare comprehensive reports and presentations on program progress and success stories for stakeholders, funders, and organizational leadership. </li><li>Documentation: Maintain accurate, organized records of program activities, participant data, and outcomes in CRM databases (e.g., case notes and client files), ensuring strict compliance with all organizational policies. &nbsp;</li></ul>Required Qualifications:&nbsp;Education &amp; Certification&nbsp;<ul><li>Bachelor’s Degree in Social Work, Business Administration, Education, Community Development, Career Development, Human Resources (HR), or a related field. </li><li>Career Development Practitioner (CDP) designation is a distinct asset.&nbsp;</li></ul>Experience<ul><li>Minimum of 2-3 years of direct experience in employment counselling, workforce development, or social services within a non-profit or community-based organization. </li><li>Demonstrated experience working effectively with diverse populations, particularly immigrants, refugees, and individuals from marginalized and racialized communities. </li><li>Proven proficiency in program development, curriculum design, and workshop facilitation. </li><li>Solid administrative skills, including meticulous case note maintenance, managing documentation, and utilizing CRM/client databases. </li><li>Strong organizational and project management skills, with the ability to effectively multitask and prioritize in a fast-paced environment. &nbsp;</li></ul>Knowledge &amp; Attributes&nbsp;<ul><li>In-depth knowledge of the unique issues and systemic barriers facing newcomers in the Canadian workforce. </li><li>Strong verbal and written communication, interpersonal, and team-collaboration skills. </li><li>A naturally empathetic, patient, and highly culturally aware approach to service delivery. </li><li>Language: Fluency in English is required. Proficiency in additional languages spoken by program participants is a strong asset. &nbsp;</li></ul>Why Join Us?&nbsp;&nbsp;This role offers a unique opportunity to make a tangible, immediate difference in the lives of newcomer families. By joining the dedicated team at New Circles, you will be at the forefront of community integration, directly helping to build a more inclusive and connected future.&nbsp;If you are passionate about building community and possess the qualifications and flexibility to thrive in this dynamic role, we encourage you to apply today! &nbsp;To apply for the position, please send your resume and cover letter in one pdf document to Sheeba Colvine, Sr. Manger Employment and Settlement Services at <a href="mailto:sheeba@newcircles.ca" target="_blank">sheeba@newcircles.ca</a>. &nbsp;Thank you for your interest in this position but only candidates selected for an interview will be contacted.&nbsp;“We work together to provide basic needs, empower people and build better lives.”&nbsp;

New Circles Community Services

Employment Counsellor

Job Posting # 060124&nbsp;Position: CDRC Case Manager&nbsp;Program(s): Crossroads Day Reporting Centre (CDRC)&nbsp;Function: The role is to provide day to day counselling support to clients. To provide crisis intervention for clients.&nbsp; Work directly with Correctional Services Canada.&nbsp; &nbsp;To complete funder reports as required.Schedule: Full time permanent position. Weekend availability required. Hours/ days will vary depending on needs of the program&nbsp;Start Date: ASAPSalary: $25.60 per hourReports to: Team Leader(or his/her designate)Responsibilities:&nbsp;<ol><li>Demonstrated desire to advance knowledge and skills level.</li><li>Openness and ability to establish rapport.</li><li>Ability to interact on an individual and group basis; good interpersonal skills.</li><li>Effective crisis intervention skills.</li><li>Ability to effectively asses client behaviours and intervene using a cognitive-behavioural model.</li><li>Ability to analyze clients’ behaviours in order to assess needs and risk.</li><li>Ability to function effectively as both a leader and a member of a team.</li><li>Ability to act independently, as circumstances warrant.</li><li>Sensitive to cultural and individual values.</li><li>Ability to set limits.</li><li>Ability to use and describe various approaches to deal with issues and/or clients.</li><li>Effective written and verbal communication skills.</li><li>Ability to interpret policies and procedures and act within their intent.</li><li>Working knowledge of community resources.</li><li>Moral integrity and honesty.</li><li>Maintain a counselling caseload as a primary counsellor in order to facilitate, with each client, a complete risk/needs assessment.</li><li>Within 10 working days of client’s intake complete a LSI-R assessment; complete updated LSI-R assessments in regular 3-month intervals.</li><li>Meet with clients at a frequency to be determined based on assessment of needs and consultation with the supervising parole officer, and accurately record all meetings, goals, progress and activities of each client.</li><li>Ensure case files are maintained in compliance with agency and contract standards.</li><li>Demonstrate knowledge and practice of micro skills counselling and motivational counselling techniques when liaising with peers and clients.</li><li>Accurately record all behaviours and activities, both reported and observed, of all clients.</li><li>Be knowledgeable of community services that relate to the delivery of service in the setting.</li><li>During his/her shift, will monitor and maintain all established Program procedures and policies.</li><li>Complete and share with client, staff and CSC, any applicable reports on each of the clients on his/her caseload in a timely fashion.</li><li>Liaise on an on-going basis with CSC, including discussions regarding overall progress of each of the clients.</li><li>If and when appropriate, establish rapport with the family, referral worker, outside resources and any other party who has legal involvement with the client.</li><li>Provide or take appropriate action to provide the client with special programs to meet their needs.</li><li>Under the direction of their supervisor, organize, implement and/or deliver group or individual programs that are aimed at addressing identified needs of individuals or groups.</li><li>Utilizing cognitive-behavioural techniques, assist the client in addressing the identified needs, such as problem-solving skills, assertiveness training, communication skills, values clarification, anger management and leisure skills.</li><li>Assume on-call responsibilities as appropriate.</li><li>Deliver services in a way that reflects the racial, cultural, linguistic and gender specific needs of the community being served.</li><li>Ability to understand and apply principles of Anti-Racism, Anti-Oppression Framework to interactions</li><li>Actively participate in developing and implementing systems (i.e., forms, questionnaires, etc.) that will facilitate the case management process.</li><li>Remain awake, alert and attentive to client needs at all times when on shift.</li><li>Perform other duties or assignments as directed by the Director of Residential Services</li></ol>Qualifications:&nbsp;<ol><li>Community College Diploma or University Degree and/or combination of education and experience</li><li>Previous counselling experience with individuals involved in the justice system 3.&nbsp;Minimum of 2 years related employment experience in criminal justice system 4.&nbsp;Demonstrated equivalency of experience and training will be considered.</li><li>Knowledge of community resources</li><li>Intermediate-Advanced word processing skills are required.</li><li>Reliability check through Public Works</li></ol>The John Howard Society is an equal opportunity employer and a United Way anchor agency. This position will be covered under the union agreement between John Howard Society of Toronto and SEIU Healthcare. JHST is in compliance with AODA standards. Should you be invited to an interview and require assistance or accommodations, please contact us in advance of the interview.&nbsp;Please submit all cover letters and resumes (combined into one document) in confidence by email to <a href="mailto:crf@jhst.ca" target="_blank">crf@jhst.ca</a>. Be sure to indicate the position that you are applying for in your cover letter.*only those selected for an interview will be contacted. Thank you.*

John Howard Society of Toronto

CDRC Case Manager

JOB POSTING&nbsp;Full Time Regular Position&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Queen West Site&nbsp;Job ID: 2025-074&nbsp; &nbsp;&nbsp;Case Manager – Supportive Partnerships and Navigation (SPAN)&nbsp;Full-Time Regular Position (35 hours/week), Bargaining Unit - UFCW Local 175 &nbsp;Parkdale Queen West Community Health Centre (PQWCHC) is a dynamic, community-based health care organization that has historically served mid-west downtown Toronto, and now provides outreach services to across the entire city. Offering a broad range of services, including primary health care, dental care, harm reduction, health promotion, counselling, and community development programming, we are also committed to serving people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi-sited organization.&nbsp;We are seeking an experienced Case Manager who share our passion for making a difference; you see this role as an opportunity to take the next step in your successful career while contributing to a vision of Inclusive Communities. Responsive Healthcare. Healthier Lives.&nbsp;Reporting to the Harm Reduction Manager the SPAN Case Manager (CM) is a senior level harm reduction role responsible for on-going focused psycho-social work for individuals with complex social needs who experience high levels of marginalization.&nbsp; The CM is expected to increase linkages to appropriate Harm Reduction and substance use clinical care for individuals with complex substance use disorders who are reliant on street supply. The CM role will provide high quality service delivery to meet the funded project deliverables. CMs are expected to lead the psycho-social client planning with Management and Peer – SPAN workers to identify and delegate tasks to the appropriate wraparound care/role.General Responsibilities: &nbsp;The CM role is required to build rapport with clients and collaborate with community and clinical care teams; increasing connectivity to health and social care through comprehensive mobile Harm Reduction Case management. The CM will provide time-limited and focused care to support and improve access to safer supply alternatives and Harm Reduction Clinical Care for clients. The CM will conduct thorough assessments, coordinate care and follow-up, facilitate community integration, provide system advocacy and linking to long-term supports, where appropriate. This position also entails collaborative partnership work to ensure rapid integration of critical health services during this period of transition. You will monitor, modify and strengthen support networks and empower client’s self-determination to ensure that the clients and network can function sustainably and independently after final transfer of care. &nbsp;Qualifications:&nbsp;<ul><li>Undergraduate or graduate degree in the relevant discipline from a recognized university. </li><li>3-5 years of case management experience working with individuals and groups who have concurrent&nbsp;mental health and substance use issues including people who inject illicit drugs, who have faced or are at risk of homelessness and criminal justice involvement </li><li>3-5 years working with people who use drugs, racialized populations, Indigenous peoples, people who engage in sex work, prisoners/ex-prisoners, people with mental health challenges, and people who have experienced trauma </li><li>Proficiency in completing case management assessments, organizing and leading case conferences</li><li>Experience with mentorship and delivering training </li><li>Extensive knowledge of referral pathways for internal and external resources&nbsp; &nbsp;</li><li>Extensive advocacy, crisis intervention and prevention, conflict resolution, and negotiation skills </li><li>Extensive knowledge of various systems; such as CTS’s, SOS, RAAM, CAS, PGT, OW/ODSP, criminal justice system, taxes, immigration, legal, housing, transportation, food security and capacity to navigate those systems with ease and professionalism </li><li>Proficiency in current assessment, psychosocial and brief counseling techniques that are trauma-informed and strength-resiliency-based </li><li>Demonstrated ability to work with multi-disciplinary teams </li><li>Excellent written and oral communication skills </li><li>Proficiency in the use of computers and various software applications &nbsp; &nbsp;</li></ul>Compensation: $69,599 to $81,343 per annum, plus Group Benefits and HOOPP (Health Care of Ontario Pension Plan)&nbsp;If you are interested in joining in a creative and dedicated team, we want to hear from you! Applicants, please send your resume and cover letter in a single document (MS Word or PDF format only). Please apply using the form at the bottom of the PQWCHC employment page: <a href="https://pqwchc.org/contact/employment/&amp;nbsp" target="_blank">https://pqwchc.org/contact/employment/&amp;nbsp</a>;Job ID: 2025-074 &nbsp;Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense. Employment is conditional upon having had a COVID-19 vaccination(s) (as per Health Ontario) 14 days before starting employment. &nbsp;&nbsp;PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses.

Parkdale Queen West CHC

Case Manager – Supportive Partnerships and Navigation (SPAN)

<h4>Community Support Worker - Trans Health Clinic - Mental Health, Substance Use Health and Addictions Program</h4>Full Time Position - 35 hours/week (Vacant Position)Pay Scale$ 59,903 - $ 72,172 /AnnuallyPension and BenefitsHealthcare of Ontario Pension Plan (HOOPP)/ including some benefitsApplication DeadlineDecember 19, 2025 at 11:59:00 p.m.<h4>About the Role</h4>The Community Support Worker - Trans Health Clinic is responsible for the intake and assessment of new clients into the Trans Health clinic and the coordination, both internally and externally, of team-based care for those clients expressing a need for support with social as well as medical transitioning goals. Additionally, the Community Support Worker - Trans Health collaborates with members of the Trans Health clinic team to strengthen and enhance pathways of care for Trans and gender diverse clients within the clinic setting and broader community. Community Support Worker – Trans Health Clinic reports to Manager of the Mental Health and Substance Use Health and Addiction and is supported by the Program Lead - Trans Health Clinic.<h4>Requirements</h4><ul><li>Bachelor’s degree in Social Work or social science or equivalent combination of education, lived experience and/or professional experience.</li><li>Minimum three (3-5) years relevant experience.</li><li>Designated position: Lived experience as Trans, Two-Spirit, Intersex and/or Gender Diverse</li><li>Deep understanding of Gender Affirming Care (GAC) and how to implement best practice to health care and social practice</li><li>Demonstrated understanding of the systemic barriers Trans, Two-Spirit, Intersex and Gender Diverse individuals face in accessing health and social services; as well as strategies to overcome these barriers</li><li>Thorough knowledge of trans health resources within Ontario and other provinces as applicable</li><li>Thorough knowledge of processes related to referrals for trans care surgeries</li><li>Experience in crisis intervention/risk assessment, support and safety planning</li><li>Skilled in emotion regulation, crisis de-escalation and boundary setting</li><li>Demonstrated ability to work with clients with multiple, intersecting barriers</li><li>Demonstrated ability to work with individuals 17 and up; ability to apply a youth lens/focus when required</li><li>Demonstrated ability to work with systems of care (support systems; external systems etc.) in collaboration with the client to ensure a holistic approach to care</li><li>Demonstrated ability to work collaboratively across multidisciplinary teams</li><li>Knowledge of:<ul><li>best practices related to health care for Trans, Two-Spirit, Intersex and Gender Diverse individuals</li><li>Sherbourne Guidelines and Protocols for Hormone Therapy and Primary Health Care for Trans Clients 2015</li><li>Informed Consent models and principles</li><li>WPATH Standards of Care Version 7, 2012</li></ul></li><li>Demonstrated understanding of and experience with Motivational Interviewing</li><li>Demonstrated understanding of anti-racism/anti-oppressive perspectives and intersectionality</li><li>Demonstrated understanding of trauma informed care</li><li>Demonstrated cultural competency and flexibility in the provision of service to individuals from diverse cultures and backgrounds</li><li>Establishes a caring and supportive professional relationship with clients; demonstrates trust, respect, dignity and inclusion</li><li>Excellent verbal and written communication skills</li><li>Strong interpersonal skills</li><li>Ability to handle multiple tasks and prioritize assigned duties</li><li>Flexibility, good judgement and initiative</li><li>Ability to work evenings and some weekends</li><li>Proficient with Windows-based computer systems including email, MS Word and data base programs</li><li>Ability to meet deadlines and work within a team-based environment</li></ul>Desirable (please clearly self-identify on your application):<ul><li>Experience developing and facilitating groups</li><li>Experience and skill in public speaking and presenting</li><li>Experience providing HIV/HEP C education, testing and counselling</li></ul>Language Designation (Bilingual)English, written and spokenFrench, spoken<h4>Start Date</h4>As soon as possible<h4>How to “Express an Interest” for this Opportunity:</h4>Submit your letter of interest along with your résumé on or before, December 19, 2025 by 11:59 to <a href="mailto:jobs@centretownchc.org" target="_blank">jobs@centretownchc.org</a>.Please note the following:<ul><li>The subject line of your email should read “Community Support Worker- Trans Health Clinic ”</li><li>The file name for your resume should read: “(last name)_(first name)_ Resume”</li><li>The file name for your cover letter should read: “(last name)_(first name)_ Cover Letter”</li></ul>We thank all applicants for their interest. Only applicants invited to an interview will be contacted.Candidates requiring accommodation during the application and/or the interview process should contact us at <a href="mailto:jobs@centretownchc.org" target="_blank">jobs@centretownchc.org</a> so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such we encourage applications from individuals who reflect the broad diversity of communities we work with.Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.

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