field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Impact&nbsp;Starts&nbsp;at&nbsp;UNICEF&nbsp;CanadaJOIN&nbsp;OUR&nbsp;TEAM&nbsp;AS&nbsp;BILINGUAL DONOR ENGAGEMENT OFFICERAre&nbsp;you&nbsp;looking to&nbsp;use&nbsp;your knowledge, skills&nbsp;and talents&nbsp;to&nbsp;make&nbsp;a direct impact on the lives of children?Consider joining UNICEF Canada&nbsp;– one of Canada’s most respected and historic&nbsp;charities&nbsp;–&nbsp;and&nbsp;be&nbsp;part&nbsp;of&nbsp;a&nbsp;high-impact,&nbsp;mission-driven&nbsp;team&nbsp;working across Canada and globally to create a better world for children.UNICEF Canada&nbsp;is&nbsp;seeking to&nbsp;recruit&nbsp;a&nbsp;talented and&nbsp;high-performing&nbsp;individual in the role of Bilingual Donor Engagement Officer.Position&nbsp;DetailsPosition&nbsp;TitleBilingual Donor Engagement OfficerEmployment&nbsp;Type:Full-time Contract (12 month)Reports&nbsp;to:Manager,&nbsp;Donor EngagementDirect&nbsp;Reports:NoneSalary Range:$50,700&nbsp;to&nbsp;$51,700&nbsp;annually&nbsp;and&nbsp;3&nbsp;weeks paid&nbsp;vacationWork&nbsp;Location:Toronto&nbsp;Work&nbsp;Environment:In-person position; 5 days a week.Position&nbsp;DescriptionThe Bilingual Donor Engagement Officer plays a vital role in inspiring and supporting UNICEF’s supporters through dynamic communication and meaningful engagement. This position is key to fostering supporter confidence in the UNICEF brand, enhancing satisfaction through responsive and thoughtful interactions, and cultivating long-term loyalty by delivering exceptional customer service. Additionally, the role provides reception support at the Toronto Office.ResponsibilitiesCustomer Service (65%)<ul><li>Perform inbound and outbound calls, ensuring timely and effective First Call Resolution</li><li>Communicate UNICEF’s mission and values clearly and consistently through both verbal and written channels</li><li>Greet and assist visitors while providing front-desk reception support at the Toronto Office</li><li>Respond to supporter inquiries and process in-person donations</li><li>Identify and leverage opportunities to cross-promote UNICEF programs and initiatives</li><li>Handle donor and supporter correspondence via mail and email with professionalism and care</li><li>Contribute to acquisition and retention campaigns through strategic cross-promotion and upselling</li><li>Strengthen partnerships by informing supporters about current campaigns and promotional efforts</li><li>Direct inquiries to the appropriate UNICEF departments or staff members</li><li>Support donor stewardship through timely follow-up communications and engagement</li></ul>Data Entry/Processing (20%)<ul><li>Address donor and supporter inquiries related to tax receipts, donation transactions, order status, address updates, and modifications to monthly contributions</li><li>Process donations promptly and with a high degree of accuracy</li><li>Perform general administrative tasks as assigned to support departmental operations</li><li>Propose, implement, and communicate process improvements to enhance donor administration and service delivery</li></ul>Administrative Support (15%)<ul><li>Administrative support as required</li></ul>Qualifications<ul><li>Secondary School Diploma</li><li>Minimum 3 years of previous call center / customer service experience. </li><li>Previous experience with loyalty and retention techniques</li><li>MS Office (Word, Excel, PowerPoint, Outlook), Raiser’s Edge</li><li>Excellent verbal and written communication skills in both English and French </li><li>Excellent at multi-tasking and thrives in a fast-paced environment</li><li>Strong time management skills</li><li>Must be able to draft formal business correspondence and accurately enter information in various databases. </li><li>Effective Listening Skills</li><li>Proactive ability to solve problems and effectively provide donors with customized solutions&nbsp;</li></ul>An&nbsp;Employer&nbsp;of&nbsp;Choice: What&nbsp;We&nbsp;OfferUNICEF Canada&nbsp;is&nbsp;where&nbsp;diverse&nbsp;talent and&nbsp;passion&nbsp;come&nbsp;together&nbsp;to&nbsp;create&nbsp;extraordinary&nbsp;impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.Members of&nbsp;the&nbsp;UNICEF&nbsp;Canada&nbsp;team&nbsp;have&nbsp;access to&nbsp;the&nbsp;following&nbsp;employee&nbsp;benefits:A&nbsp;COMMITMENT&nbsp;TO WELLNESS<ul><li>Minimum&nbsp;3&nbsp;weeks&nbsp;of&nbsp;annual&nbsp;vacation&nbsp;(increases&nbsp;with&nbsp;timeserved)&nbsp;and&nbsp;1&nbsp;additional&nbsp;day&nbsp;per&nbsp;year&nbsp;of&nbsp;service (max 30)</li><li>10&nbsp;paid sick days and&nbsp;2&nbsp;personal&nbsp;days</li><li>9&nbsp;to&nbsp;11&nbsp;employee&nbsp;wellness&nbsp;days&nbsp;–&nbsp;an&nbsp;additional&nbsp;series&nbsp;of&nbsp;pre-set&nbsp;days&nbsp;off,&nbsp;givenannually&nbsp;to&nbsp;further extend long weekends</li><li>Discounted&nbsp;rate for&nbsp;a GoodLife&nbsp;gym membership</li><li>Access&nbsp;to&nbsp;an&nbsp;Employee&nbsp;and&nbsp;Family&nbsp;Assistance&nbsp;Program</li></ul>A&nbsp;CULTURE&nbsp;OF&nbsp;LEARNING AND GROWTH<ul><li>Access&nbsp;to&nbsp;a&nbsp;comprehensive&nbsp;global&nbsp;learning&nbsp;platform&nbsp;with&nbsp;over&nbsp;1600&nbsp;courses,&nbsp;webinars and&nbsp;resources</li><li>Internal&nbsp;leadership&nbsp;development,&nbsp;training, and&nbsp;mentorship&nbsp;programs&nbsp;thatintegrate&nbsp;Anti-Racism&nbsp;and diversity, equity and inclusion principles</li><li>Opportunities&nbsp;to&nbsp;access&nbsp;both local and&nbsp;global&nbsp;stretch&nbsp;assignments</li></ul>AN INCLUSIVE AND PURPOSE-DRIVEN &nbsp;WORKPLACE<ul><li>Centrally&nbsp;located head&nbsp;office&nbsp;in&nbsp;mid-town&nbsp;Toronto&nbsp;with&nbsp;satellite&nbsp;officesin&nbsp;Calgary and&nbsp;Montreal</li><li>Easily&nbsp;accessed&nbsp;by&nbsp;public&nbsp;transit&nbsp;and&nbsp;a&nbsp;short walk&nbsp;from&nbsp;several&nbsp;parking&nbsp;locations</li><li>Inclusive and&nbsp;accessible&nbsp;co-working&nbsp;and&nbsp;meeting&nbsp;spaces&nbsp;designed&nbsp;to&nbsp;foster&nbsp;purposeat&nbsp;every&nbsp;turnand accommodate the diverse needs of employees</li></ul>A&nbsp;CHANCE&nbsp;TO&nbsp;DO MEANINGFUL AND LIFE-CHANGING&nbsp;WORK<ul><li>Under&nbsp;the&nbsp;leadership&nbsp;of&nbsp;a&nbsp;dynamic,&nbsp;accomplished,&nbsp;and&nbsp;experienced&nbsp;executive&nbsp;leadership&nbsp;team,you’ll be&nbsp;part&nbsp;of&nbsp;a&nbsp;diverse and&nbsp;talented&nbsp;Canada team&nbsp;committed&nbsp;to&nbsp;creating&nbsp;meaningful&nbsp;impact&nbsp;while&nbsp;fostering an inclusive and supportive work environment.</li><li>You’ll&nbsp;join&nbsp;a&nbsp;global UNICEF&nbsp;family&nbsp;with&nbsp;a&nbsp;shared commitment&nbsp;to&nbsp;impact the&nbsp;lives&nbsp;of&nbsp;children</li></ul>Our&nbsp;Commitment&nbsp;to&nbsp;Inclusive&nbsp;Workplaces&nbsp;and&nbsp;RecruitmentUNICEF Canada&nbsp;is&nbsp;an&nbsp;inclusive&nbsp;workplace&nbsp;and&nbsp;is&nbsp;committed to&nbsp;championing&nbsp;diversity,&nbsp;equity,&nbsp;inclusion&nbsp;and accessibility. Requests for accommodation can be made at any stage of the recruitment process. At&nbsp;UNICEF&nbsp;Canada WE &nbsp;we&nbsp;strongly believe in&nbsp;personal&nbsp;connections&nbsp;and&nbsp;our&nbsp;hiring process&nbsp;is&nbsp;entirely human- driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.How to&nbsp;ApplyPlease&nbsp;submit&nbsp;your&nbsp;resume&nbsp;and&nbsp;cover&nbsp;letteras&nbsp;one&nbsp;document&nbsp;to&nbsp;<a href="mailto:careers@unicef.ca" target="_blank">careers@unicef.ca</a>&nbsp;by&nbsp;Tuesday, November 25, 2025.&nbsp;Please include your salary expectations in your cover email and reference Bilingual Donor Engagement Officer (Toronto) in the subject heading.UNICEF Canada&nbsp;thanks&nbsp;all&nbsp;applicants&nbsp;for&nbsp;their&nbsp;interest in&nbsp;this&nbsp;opportunity,&nbsp;however,&nbsp;only&nbsp;those&nbsp;selected&nbsp;for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).&nbsp;

UNICEF Canada / UNICEF Canada

Bilingual Donor Engagement Officer

Are You 15–30 and Looking for Volunteer Experience? Join the B.E.S.T. Program!Casa Foundation for International Development is now accepting youth applicants for Cohorts Four &amp; Five of the B.E.S.T. Program (Build Empowered and Skilled Tomorrow)—a free, federally funded initiative supported by Canada Service Corps.Registration is now open! Register Here: <a href="https://www.surveymonkey.com/r/BESTRegistration" target="_blank">https://www.surveymonkey.com/r/BESTRegistration</a>What You Get: ✅ Volunteer placement with an organization ✅ Pre-placement skills training&nbsp; ✅ Ongoing mentorship and support ✅ Flexible schedules to fit your availability Gain Experience in Roles Like: – Administrative Assistant – Program Support – Digital Marketing – Plus Many More Career Pathways!Open to youth living in the Greater Toronto Area (Peel, Durham, York, Halton, &amp; Hamilton), aged 15 to 30Want to learn more? <a href="https://linktr.ee/JoinBEST" target="_blank">https://linktr.ee/JoinBEST</a> Email: <a href="mailto:Educator@casafoundation.ca" target="_blank">Educator@casafoundation.ca</a>Don’t miss your chance to be part of something incredible. Apply today and build your BEST future!

B.E.S.T Program

Youth Volunteer Opportunities

OverviewThe Donor Care Specialist role&nbsp;is a full-time position located in Mississauga, Ontario.Reporting to the Director of Operations and Donor Care, the Donor Care Specialist provides support to the Donor Services and Finance departments and is part of a team responsible for data entry and donation processing - including preparing bank deposits, gift adjustments, donor inquiries, timely follow-up on lapsed donor payments, and maintaining database records. The ideal candidate will bring experience working with Raiser’s Edge NXT donor management software, possess an understanding of the non-profit sector and have exceptional organizational and customer service skills.Key ResponsibilitiesGift Processing and Administration:<ul><li>Receive, sort, and distribute incoming daily mail.</li><li>Processes by batch a high volume of cheques, credit cards, E-transfers, and online donations.</li><li>Ensures donations maintain gift details and are processed in an accurate and timely manner.</li><li>Maintains a comprehensive filing system of gift records and supporting information.&nbsp;</li><li>Produces and distributes donor correspondence and assists with department mailings.</li><li>Assists with email bounce backs, and correspondence opt-in/opt-outs.</li><li>Assists in quality control efforts by providing assistance in database clean ups.</li><li>Following appropriate procedures, creates records for new donors and makes necessary changes or updates to existing donor records, including adhering to Canada Post addressing guidelines.</li><li>Maintains accurate names and constituent relationships for stewardship and donor recognition.</li><li>Protects confidential donor and organization information in a variety of formats including network files, digital images, and physical files.</li></ul>Donor Care:<ul><li>Provides excellent donor service as an initial point of contact for donors with gift processing inquiries and requests regarding donations, including general ERDO phone calls and emails from donors.</li><li>Keeps up to date with information on all aspects of ERDO’s current programming and campaigns in order to answer any related enquiries.&nbsp;</li></ul>Financial Reconciliation and Recovery:<ul><li>Assists with audit requests.</li><li>Works with the Finance Department to coordinate accurate deposit information and resolve any gift processing discrepancies, provides backup documentation when needed.</li><li>Completes gift adjustments on payment declines and NSFs, or as requested to correct any irregularities.</li><li>Assists with quality assurance of gift entry by identifying and resolving gift processing issues, opportunities, and inconsistencies promptly, contacting donors directly to complete payment of their gift.</li></ul>QualificationsCore Competencies:<ul><li>Detail-oriented individual with proven accuracy and ability to audit work, who thrives when working with data.</li><li>Exceptional organizational and problem-solving skills, with the ability to work effectively, sensitively, and confidentially.</li><li>Ability to prioritize and organize multiple simultaneous gift and data entry projects in a fast-paced environment.</li><li>Excellent interpersonal skill set, with experience working in a flexible and collaborative small team environment.</li><li>Proven experience in excellent customer service and stewardship skills.</li><li>Strong communication skills, both oral and written.</li><li>A proactive and confident self-starter, with the ability to think critically.</li><li>Commitment to the Mission, Vision, and Core Values of ERDO.</li></ul>Experience:<ul><li>Two or more years experience in a similar role using Raiser’s Edge or comparable CRM.&nbsp;</li><li>Post-secondary diploma or degree preferred.</li><li>High-level proficiency in MS tools including MS Excel and Word.</li><li>Accounting/bookkeeping knowledge an asset but not required.</li><li>Bilingualism (French) an asset.</li></ul>Why Choose ERDO?Established in 1983, ERDO is the humanitarian agency of the Pentecostal Assemblies of Canada. Our mission&nbsp;is to passionately respond to the practical needs of people living in poverty and crisis around the world.&nbsp; Our vision&nbsp;is to seek Christ-motivated community and individual transformation by meeting basic human needs and fostering social, economic and spiritual potential. We do our work and seek to honour God through our core values: Integrity, Excellence, Dignity, Collaboration, Compassion and Gratitude.&nbsp; With over 40 years of development experience, ERDO serves children and their families in more than 30 developing countries through community development, crisis response and child sponsorship. We are also recognized by Charity Intelligence as one of the “Top 100 Rated Charities in Canada.”&nbsp;As an employer, we provide the following:<ul><li>Competitive compensation package commensurate with experience which includes salary and paid vacation.</li><li>Comprehensive benefits for you and your dependents, which include health, dental, and insurance.</li><li>A defined benefit pension plan, with employer-matched contributions.</li><li>10 Paid Personal Emergency Leave days per year.</li><li>5 Paid Flex days per year.</li><li>Flexible work arrangements.</li><li>Professional learning and development opportunities.</li><li>Weekly chapel services.</li></ul>How to Apply For This RoleResume review begins on November 3, 2025, but we will continue to accept applications until we find the right candidate.&nbsp;Interested candidates should forward their resume and cover letter to <a href="mailto:DonorCare.Specialist@erdo.ca" target="_blank">DonorCare.Specialist@erdo.ca</a>with subject line –&nbsp;Donor Care Specialist. In your cover letter, please explain how your application aligns with ERDO’s mission, vision and values. Please email your resume and cover letter as one .pdf or .docx file.ERDO strives for an inclusive recruitment process; and welcomes and encourages applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the selection process.We thank all applicants for their interest; however, only those selected for an interview will be contacted.ERDO – 2450 Milltower Court, Mississauga ON L5N 5Z6 – <a href="http://www.erdo.ca&amp;nbsp" target="_blank">www.erdo.ca</a>

ERDO

Donor Care Specialist

Volunteers are an integral part of Trillium Health Partners ,contributing to many areas across our hospitals. Often the first friendly face people see when they arrive, our volunteers have the opportunity to create a welcoming, supportive and helpful environment.&nbsp;THP volunteers serve the community with compassion,&nbsp; commitment and passion and we’re seeking individuals who share these qualities to join our team at any of our three sites — Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre.&nbsp;<a href="https://trilliumhealthpartners.ca/volunteers/Pages/Overview.aspx" target="_blank">Volunteer to Make a Difference in the Hospital Community</a>

Trillium Health Partners

Volunteer with THP

Arthritis Line Volunteer&nbsp;Position Overview&nbsp;Arthritis Line volunteer answers inquiries received through our nationwide arthritis information and support system and actively communicates crucial information and offers support to people affected by arthritis across Canada.&nbsp;&nbsp;Time Commitment&nbsp;Arthritis Line volunteers are asked to commit to one, 2-hour shift each week&nbsp;&nbsp;We ask for a minimum commitment of 6 months&nbsp; &nbsp;Bi-monthly Arthritis Line volunteer team meetings; occasional professional development sessions offered throughout the year&nbsp;Available shifts (as of January 2, 2025)&nbsp;Monday: 3pm-5pm&nbsp;Tuesday: 11am-1pm or 3-5pm&nbsp;Thursday 9am-11am or 3-5pm&nbsp;&nbsp;Friday: 9am-11am &nbsp;or 3-5pm&nbsp;Key Areas of Responsibility&nbsp;Provide information and support to people affected by arthritis &nbsp;&nbsp;Support inquiries via phone, email and/or website chat&nbsp;&nbsp;Support callers who may feel emotional, overwhelmed or fearful&nbsp;&nbsp;Direct callers to the online tools and resources on the Arthritis Society Canada website&nbsp;&nbsp;Direct callers to local supports and resources&nbsp;&nbsp;Inform callers about upcoming education opportunities with Arthritis Society Canada&nbsp;&nbsp;Data entry related to interactions, tracking, and reporting/documentation&nbsp;Desired Skills &amp; Attributes&nbsp;Passionate about, and committed to, bettering the lives of those affected by arthritis&nbsp;&nbsp;Willingness to undertake training appropriate to the role, and learn about arthritis and Arthritis Society Canada’s resources&nbsp;&nbsp;Ability to work effectively with staff and other volunteers remotely&nbsp;&nbsp;Experience working and interacting with people&nbsp;&nbsp;Effective problem solving and decision-making skills&nbsp; &nbsp;Ability to adjust tone and voice depending on audience&nbsp; &nbsp;Lived experience or knowledge of arthritis is an asset&nbsp; &nbsp;Comfort and experience working with technology&nbsp; &nbsp;Experience and knowledge related to the impacts of arthritis is an asset, but not required&nbsp;Major Contacts&nbsp;An Arthritis Society Canada Staff member will directly oversee this role&nbsp; &nbsp;People affected by arthritis, and people interested in learning more about arthritis and Arthritis Society Canada&nbsp;Other volunteers and Arthritis Society Canada staff&nbsp;Working Environment&nbsp;This position is remote, volunteers can participate where they have access to internet and a private environment.&nbsp;&nbsp;We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program.

Arthritis Society Canada

Arthritis Line

Description &amp; DetailsBingos are an important fundraising activity for Cystic Fibrosis Canada. Your help at Bingos ensures we can be excellent partners to Gaming Centres, directing funds raised to research and programs supporting the more than 4,300 Canadians living with the&nbsp;most common fatal genetic disease affecting Canadian children and young adults. In 2025, our Brampton Bingo volunteers alone have enabled us to receive $30,000 for much needed funding for cystic fibrosis research.&nbsp;&nbsp; What You'll Be Doing:<ul><li>Be a friendly face, providing&nbsp;friendly customer service to Bingo players, welcoming and thanking them for supporting Cystic Fibrosis Canada</li><li>Share information about games and promotions, answering questions</li><li>Maintaining a clean and tidy environment for gaming including wiping down machines, tidying tables, returning food trays to kitchen area&nbsp;as required</li><li>You may be asked to call out winning Bingo numbers</li></ul>Shift details &amp; Location: Shifts are currently Sundays from 12 – 2pm at Delta Bingo Brampton (91 Rutherford Road S Brampton, ON, L6W 3R5). Shift days/times can change as they are set by the Gaming Centre. Typically we have a set schedule for about 6 months. Time Commitment: We ask for Bingo volunteers to complete one shift per month (more is welcome) and commit to a six (6) month period, again, longer is welcome. If you sign up for a shift, it's very important that you attend or notify us so a replacement can be found, otherwise Cystic Fibrosis Canada may lose funding and be removed from the Bingo roster.&nbsp; Training &amp; Onboarding: All Bingo volunteers are required to complete online training (approx. 30 mins – 1 hour) and one training shift before signing up for shifts.&nbsp; Dress Code:<ul><li>Shirt will be provided;</li><li>Black (or dark) pants required (no denim);</li><li>Wear comfortable footwear (no open toe shoes, high heels or&nbsp;flip flops);</li><li>NO Denim of any color, tank tops, sweat or exercise/yoga pants, brightly colored or patterned clothing, shorts or skirts, or clothing with excessive wear and holes.</li><li>Hats are not permitted</li></ul>

6 Call Centre / Customer Service Jobs in Ontario