Visitor Services Ambassador - Volunteer

The Aga Khan Museum connects cultures and communities through the arts. The Museum’s mission is to spark wonder, curiosity, and understanding of Muslim cultures and their connection with other cultures through the arts.

The Toronto-based museum promotes pluralism through art, storytelling, and enlightened encounters across cultures. Using traditional and contemporary art as well as performing arts as a force for positive change, the Museum’s vision is to impact lives and contribute to more inclusive and peaceful societies. The Museum acts as a global learning hub, playing a unique and pivotal role in building connections between people and communities locally, nationally, and internationally.

Purpose of Position

This is an exciting opportunity to gain hands-on experience in a leading cultural institution while developing valuable skills in visitor services, customer service, retail operations, and Museum operations. The Visitor Services Ambassador will have the opportunity to interact with visitors from diverse backgrounds, learn about the Aga Khan Museum and its programs, and contribute to creating memorable and welcoming experiences for our visitors.

Reporting to the Manager, Visitor Services, the Visitor Services Ambassador will represent the Aga Khan Museum in a friendly, welcoming, professional, and inclusive manner to ensure a positive experience for guests. The volunteer will provide front desk and/or shop operational support.

General Responsibilities

• Welcome and greet visitors, patrons, members, and guests in a friendly and professional manner.
• Follow all applicable Museum policies and volunteer guidelines including Health and Safety procedures, and emergency protocols.
• Process POS transactions and handle cash and card payments under the supervision of Museum staff and in accordance with Museum procedures.
• Maintain accurate transaction records; all cash and transactions will be reviewed and reconciled by Museum staff at the end of the shift.
• Report visitor concerns, safety issues, cash discrepancies or other concerns to the supervising staff member.
• Perform other related duties as assigned by the Manager, Museum Operations or designated Museum staff.

Front Desk Specific Responsibilities

• Assist with visitor check-in, ticketing for museum access and performing arts programming, registration for memberships, process parking, reception services, and other Front Desk activities as required.
• Replenish informational and programming materials
• Provide information about exhibitions, tours, programs, events, amenities, and Museum services.
• Assist visitors with wayfinding and respond to general questions, referring more complex inquiries to Museum staff.

Shop Operations Responsibilities

• Assist with Museum Shop sales and replenishing merchandise and supplies.
• Assist with receiving, counting, organizing, and maintaining inventory as directed
• Assist with price-tagging, displaying, and organizing merchandise and maintaining an orderly stockroom.
• Assist with moving and lifting merchandise, supplies, and other materials of up to 20 lbs., where required and appropriate.
• Report cash discrepancies, inventory discrepancies, or other concerns to the supervising staff member.

Qualifications & Skills

• Previous experience in customer service, front desk operations, hospitality, retail operations and reception is preferred.
• Experience working or volunteering in a cultural institution is an asset.
• Friendly, approachable, and comfortable interacting with visitors from diverse backgrounds.
• Strong communication, interpersonal, and teamwork skills.
• Reliable, punctual, and comfortable working in a busy public-facing environment.
• Comfortable using POS system and learning other Museum applications as required.
• Ability to follow procedures related to cash handling, ticketing, and inventory.
• Ability to lift and move items weighing up to 20lbs.
• Expressed interest in the mandate of the Museum

Volunteer Commitment

• Minimum commitment of four (5) five-hour shifts per month, ideally in a weekly consistent schedule basis, in accordance with the Museum’s volunteer engagement guidelines,
• Availability for weekdays, weekends, and special events with occasional late shifts and public holidays as required.
• Orientation and training will be provided.

Shift Schedule

• Tuesday to Sunday: Two shifts per day, with an additional third shift on Wednesdays.
• Shift 1: 9:45 a.m. – 3:00 p.m.
• Shift 2: 12:30 p.m. – 5:30 p.m.
• Shift 3 (Wednesdays only): 3:00 p.m. – 8:00 p.m.

No of Positions: 8

Please note this is an unpaid volunteer position.

To Apply
Please send your resume to akm.hr@akdn.org by November 19, 2026.

The Museum thanks all those who apply; however, only shortlisted candidates will be contacted. Please note that the Museum is an equal opportunity employer and is committed to fair and accessible volunteer practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview. The Museum encourages applications by individuals identifying as Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, members of visible minorities and/or anyone belonging to equity-deserving groups.