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Position SummaryReporting to the Manager of Employment and Settlement Services, the Customer Service, Resource and Information Representative is the first point of contact for all community members and stakeholders seeking services for employment and career development. The Customer Service, Resource and Information Representative is responsible for providing excellent customer service in a professional, responsive and welcoming manner, directing client to relevant Employment Centre services.&nbsp; Duties and Responsibilities&nbsp;Customer Service Support:<ul><li>Welcome all customers in a courteous and efficient manner, providing excellent customer service.&nbsp;</li><li>Serve as the primary contact to assess customer needs.&nbsp;</li><li>Refer clients and book appointments with Employment and Settlement Services team in a timely and efficient manner.&nbsp;&nbsp;</li><li>Respond to Service System Managers referrals within 24 hours.&nbsp;&nbsp;</li><li>Provide information about services across the department.&nbsp;&nbsp;</li><li>Work collaboratively with the Employment and Settlement Services staff to support job and career fairs.&nbsp;&nbsp;</li><li>Facilitate a welcoming environment and enhance efficiency in managing client flow at the reception centre&nbsp;</li><li>Support and refer self-directed clients and community members to relevant services.&nbsp;&nbsp;</li><li>Perform efficiently to meet Key Performance Indicators established by management in alignment with Service System Managers’ (SSM) IES framework.&nbsp;</li><li>Respond to all enquiries regarding Employment Services and direct enquiries to appropriate resource.&nbsp;</li><li>Support to create and distribute weekly/monthly calendars and publicize workshops in the community and among other service providers.&nbsp;</li></ul>Organizational Responsibilities:&nbsp;<ul><li>Work collaboratively with the Centre services delivery team, manager and other Dixon Hall staff and volunteers.&nbsp;</li><li>Actively participate in department and agency meetings and events.&nbsp;</li><li>Meet regularly with manager to discuss individual, team and employment services effectiveness.&nbsp;</li></ul>Administration and Reporting:<ul><li>Adhere to agency and program policies and procedures.&nbsp;</li><li>Backfill tasks in the Dixon Hall Employment Services Centre as needed.&nbsp;</li><li>Obtain, report, and maintain data of key statistics including customer service data, workshop evaluations, etc.&nbsp;</li><li>Provide monthly updates on client testimonials to highlight service impact.&nbsp;</li><li>Required to meet program and funding quotas &nbsp;</li><li>Actively participate in department and agency meetings and events.&nbsp;</li><li>Collect documentation for evidence-based reporting on retention outcomes.&nbsp;</li><li>Experience using various client management systems (CRM) and related tools to book appointments, record follow-ups, search for client records, and generate reports as needed.&nbsp;</li><li>Other duties as required&nbsp;</li></ul>Qualifications<ul><li>Post-secondary degree or diploma in adult education, human resources or related discipline.&nbsp; Demonstrated planning and organizational skills with the ability to manage multiple tasks.&nbsp;</li><li>Computer literacy utilizing MS Office applications with proficiency in word processing, spreadsheet, database and presentation software applications.&nbsp;</li><li>Knowledge of and demonstrated ability in employment services core competencies including customer service, communications, teamwork, initiative, accountability, and flexibility/adaptability.&nbsp;</li><li>Strong conflict resolution and negotiation skills.&nbsp;</li><li>Strong written and verbal English language skills; fluency in additional languages, relevant to the communities of service, will be considered an asset.&nbsp;</li><li>Strong interpersonal, employment coaching, negotiation, mediation, interviewing and presentation skills.&nbsp;</li><li>Ability to compile statistical data and reports for the purpose of program evaluation.&nbsp;</li><li>Knowledge of the challenges facing individuals with significant barriers to entering the labour market an asset.&nbsp;</li><li>Ability to work outside regular business hours as required.&nbsp;</li><li>Must be qualified to work in Canada legally for the employer.&nbsp;</li><li>Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.&nbsp;</li></ul>Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.&nbsp;

Dixon Hall

Customer Service, Resource and Information Representative

DescriptionWe have a bold vision of a world free of multiple sclerosis (MS). For 75 years, we have been living our mission to connect and empower the MS community to create positive change and you can be part of that! Our team is looking for a bilingual MS Knowledge Network Navigator, anywhere in Canada, working 9am-5pm PST (12pm-8pm EST), on a full-time basis working 35 hours per week. We support flexible work options including remote work where possible; with some in-person meetings based on your location. Please apply by August 17, 2025.Discover. Innovate. Act&nbsp;We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening in the first place.&nbsp;To learn more about MS Canada, the impact we make, and what makes this a great place to work, we encourage you to visit <a href="http://www.mscanada.ca/" target="_blank">www.mscanada.ca</a>.&nbsp;The impact you will have:&nbsp;The bilingual MS Knowledge Network Navigator is the first point of contact for the organization. This role guides individuals to appropriate resources, programs, and services and provides critical front-line support to Canadians living with and impacted by MS.&nbsp; MS Knowledge Network Navigators provide support to individuals by phone, email and live chat.Key Areas of Impact:&nbsp;<ul><li>Continuously maintains current and accurate knowledge about the organization in order to respond effectively to inquiries.&nbsp;</li><li>Provides excellent standards of service by guiding individuals affected by MS to a broad variety of resources, such as current programs, supports, and services.&nbsp;</li><li>Proactively and continuously collects and disseminates information and resources on MS knowledge.&nbsp;</li><li>Assesses and documents MS community members' needs and concerns and helps guide MS community members with issues they encounter.&nbsp;</li></ul>&nbsp;Our ideal candidate:&nbsp;<ul><li>Is fluent in English (written and verbal) and French (considered an asset) for business operations across Canada.</li><li>Has knowledge and experience working with persons affected by MS or individuals with other chronic illnesses or disability.</li><li>Demonstrates exceptional skills of active listening, effective knowledge transfer, and empathetic communication, both verbal and written.&nbsp;</li><li>Has strong knowledge of the social service sector and health, government and community services.</li><li>Exhibits excellent customer service and interpersonal skills, assessment skills and experience managing distress/crisis situations.&nbsp;</li><li>Displays a high level of computer skills, keyboarding, advanced internet searching and operating within a database. Able to multi-task and move between multiple applications while supporting individuals in real time.</li><li>Shows willingness and capacity to engage in, and apply, continuous learning related to multiple sclerosis and its management, as well as the rapidly changing health and social services landscape.</li><li>Is self-motivated, with the ability to work independently and as part of a team&nbsp;while working remotely.</li><li>Displays strengths in research and scientific literacy. Employs effective knowledge translation strategies to synthesize and communicate complex information to diverse audiences.&nbsp;</li></ul>BenefitsAt MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:&nbsp;<ul><li>Starting salary within the range of $58,000-$61,000&nbsp;</li><li>Competitive health and dental benefits package, spending accounts, and gender affirmation coverage,</li><li>Opportunity to secure your financial future with retirement plan matching</li><li>Investment in your professional growth and development&nbsp;</li><li>Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends&nbsp;</li><li>Support work life balance through flexible schedules&nbsp;</li></ul>&nbsp;MS Canada is dedicated to upholding diversity, equity, inclusion, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive.&nbsp;We are committed to accommodating applicants’ needs throughout the recruitment process. Please indicate accommodations as required, if contacted.&nbsp;All positions at MS Canada will require a background check in compliance with our Screening Measures Policy.&nbsp;We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land.&nbsp; &nbsp;Agent info-SP, Réseau de connaissances sur la SP (bilinguisme préféré)Programmes-Travail à distance au Canada-Temps pleinDescriptionNous sommes guidés par une vision audacieuse, soit celle d’un monde sans sclérose en plaques (SP). Depuis 75 ans, nous poursuivons notre mission, laquelle consiste à mobiliser la collectivité de la SP en vue de la réalisation de progrès notables. Vous pourriez vous joindre à nous pour nous aider à concrétiser la vision et à accomplir la mission de SP Canada! Nous cherchons actuellement à pourvoir d’un agent ou d’une agente info-SP bilingue. La personne choisie travaillera selon un horaire hebdomadaire de 35 heures. Résidant dans n’importe quelle région du Canada, la personne choisie travaillera de 9h à 17h (HP) (12h à 20h, HE). Elle bénéficiera de modalités de travail flexibles et sera amenée à prendre part à quelques rencontres en personne ciblées, selon son lieu de résidence. Si le poste en question vous intéresse, nous vous invitons à soumettre votre candidature d’ici au 17 août, 2025.&nbsp;Découvrir. Innover. Agir.&nbsp;En vue de permettre un jour l’éradication de la SP, nous misons sur les découvertes, l’innovation et l’action collective. Cette stratégie vise à inciter les membres de la collectivité de la SP à s’unir en vue de l’atteinte d’un objectif commun : un monde sans SP. Ensemble, nous collaborons pour favoriser l’amélioration des traitements et des soins, le renforcement du bien-être, la compréhension et l’enrayement de la progression de la SP, et, ultimement, la prévention de cette maladie.&nbsp;Si vous souhaitez en savoir plus sur SP Canada, sur l’impact de nos activités et sur ce qui fait de notre organisme un excellent milieu de travail, nous vous invitons à consulter notre site Web, à l’adresse&nbsp;<a href="https://spcanada.ca/" target="_blank">spcanada.ca</a>.&nbsp;&nbsp;Principaux domaines d’impact<ul><li>Maintient continuellement à jour des connaissances précises sur l’organisation afin de répondre efficacement aux demandes d’information.</li><li>Fournit d'excellents standards de service en guidant les personnes touchées par la SP vers une grande variété de ressources, telles que les programmes, les soutiens et les services actuels.</li><li>Collecte et diffuse de manière proactive et continue des informations et des ressources sur la SP.</li><li>Évalue et documente les besoins et les préoccupations des membres de la collectivité de la SP et aide à les guider dans les problèmes qu'ils rencontrent.</li></ul>&nbsp;Profil du candidat idéal ou de la candidate idéale:&nbsp;<ul><li>Maîtrise de l’anglais et du français, tant à l’oral qu’à l’écrit, pour les milieux d’affaires canadiens (considéré un atout).</li><li>Expérience et connaissances liées aux personnes touchées par la SP ou d’autres maladies chroniques et incapacités.</li><li>Démontre des compétences exceptionnelles d’écoute active, de transfert efficace de connaissances et de communication empathique, tant verbale qu’écrite.</li><li>Possède une solide connaissance du secteur des services sociaux et des services de santé, gouvernementaux et communautaires.</li><li>Fait preuve d'excellentes compétences en matière de service à la clientèle et de relations interpersonnelles, de capacités d'évaluation et d'expérience dans la gestion de situations de détresse/crise.</li><li>Affiche un niveau élevé de compétences en informatique, en saisie au clavier, en recherche avancée sur Internet et en fonctionnement dans une base de données. Capable d'effectuer plusieurs tâches à la fois et de passer d'une application à l'autre tout en aidant les individus en temps réel.</li><li>Démontre la volonté et la capacité de s’engager dans un apprentissage continu lié à la sclérose en plaques et à sa gestion, ainsi qu’à l’évolution rapide du domaine des services de santé et sociaux.</li><li>Motivé, avec la capacité de travailler de manière autonome et en équipe tout en travaillant à distance.</li><li>Présente des atouts en matière de recherche et de culture scientifique. Utilise des stratégies efficaces de transfert des connaissances pour synthétiser et communiquer des informations complexes à des publics divers.</li></ul>Ce que nous offrons&nbsp;SP Canada offre aux membres de son personnel des possibilités de carrière déterminantes et gratifiantes ainsi qu’un programme complet d’avantages sociaux qui comprend notamment ce qui suit&nbsp;:&nbsp;<ul><li>Salaire de départ entre $58,000-$61,000&nbsp;</li><li>un régime d’assurance concurrentiel pour soins médicaux et dentaires, des comptes de dépenses ainsi qu’une couverture pour affirmation de genre;</li><li>la possibilité pour les membres du personnel d’assurer leur avenir financier grâce à un programme d’épargne retraite avec cotisation de l’employeur;</li><li>des investissements dans la croissance et le perfectionnement du personnel;&nbsp;</li><li>des conditions intéressantes en matière de congés rémunérés, y compris des vacances prolongées durant le temps des fêtes et la possibilité de prendre congé chaque vendredi après-midi précédant une longue fin de semaine;&nbsp;</li><li>des conditions de travail favorisant l’équilibre entre travail et vie personnelle grâce à des horaires souples&nbsp;</li></ul>

MS Canada

Bilingual Knowledge Network Navigator

A volunteer visitor offers support and social interaction to an isolated individual through regular friendly visits at the client’s home or out in the community, encouraging active and independent living.The purpose of the Volunteer Visiting program is to improve the health and well-being of isolated seniors and adults with disabilities living in the community and to provide visits in order to maintain clients’ independent functioning in the community for as long as possible. (Source: Program Logic Model)

Volunteer Visiting

Are You 15–30 and Looking for Volunteer Experience? Join the B.E.S.T. Program!Casa Foundation for International Development is now accepting youth applicants for Cohort Three of the B.E.S.T. Program (Build Empowered and Skilled Tomorrow)—a free, federally funded initiative supported by Canada Service Corps.Registration is now open! Register Here: <a href="https://www.surveymonkey.com/r/BESTRegistration" target="_blank">https://www.surveymonkey.com/r/BESTRegistration</a>What You Get: ✅ Volunteer placement with an organization ✅ Pre-placement skills training&nbsp; ✅ Ongoing mentorship and support ✅ Flexible schedules to fit your availability Gain Experience in Roles Like: – Administrative Assistant – Program Support – Digital Marketing – Plus Many More Career Pathways!Open to youth living in the Greater Toronto Area (Peel, Durham, York, Halton, &amp; Hamilton), aged 15 to 30Want to learn more? <a href="https://linktr.ee/JoinBEST" target="_blank">https://linktr.ee/JoinBEST</a> Email: <a href="mailto:Educator@casafoundation.ca" target="_blank">Educator@casafoundation.ca</a>Don’t miss your chance to be part of something incredible. Apply today and build your BEST future!

4 Call Centre / Customer Service Jobs