Volunteer & Program Coordinator

Location: South Surrey, BC

Employment Type: Permanent, Full-Time

Hours: 37.5 hours per week

Posting Close Date: November 30, 2026 or until filled

Reports to: Director of Clinical Services

About Peace Arch Hospice Society

Peace Arch Hospice Society (PAHS) provides compassionate, no-cost hospice, palliative care, and bereavement support to individuals and families throughout South Surrey and White Rock. Our work is rooted in compassion, community connection, and the belief that everyone deserves dignity, comfort, and support through life's most challenging experiences. We are supported by a dedicated team of staff, volunteers, donors, and community partners who make our programs and services possible.

About the Role

The Volunteer & Program Coordinator works with staff, volunteers, and community partners to grow and strengthen PAHS's volunteer programs and services. This role brings people and ideas together, recognizing opportunities to build on volunteer strengths, develop new initiatives, and expand support for patients, families, caregivers, and the community. Working closely with clinical leadership and the broader team, the coordinator helps ensure volunteer programs grow in ways that are meaningful, responsive, and sustainable.

Key Accountabilities

1. Volunteer Program Development & Growth

• Lead the growth and development of PAHS's volunteer programs in alignment with organizational goals and clinical service needs.
• Identify opportunities to expand volunteer involvement in existing services and introduce new programs, projects, and initiatives.
• Coordinate volunteer-supported services at Melville Hospice.
• Explore new ways volunteers can support patients, residents, families, caregivers, and the broader community.
• Work with the team to plan, launch, and evaluate programs, including developing processes and ways to measure success.
• Build the long-term capacity and sustainability of the volunteer department.

2. Volunteer Recruitment, Support & Engagement

• Develop and carry out strategies to recruit, welcome, train, and retain volunteers.
• Provide ongoing guidance, mentorship, and support to help volunteers feel confident, connected, and valued.
• Foster a welcoming culture where volunteers feel a sense of belonging and their time, skills, and contributions are recognized.
• Coordinate volunteer schedules and placements with the team to meet program and service needs.
• Maintain accurate volunteer records, training documentation, hours, and program statistics.
• Keep volunteers connected through regular communication, monthly meetups, newsletters, program updates, and volunteer opportunities.

3. Community Engagement & Partnerships

• Build and maintain relationships with community organizations, healthcare providers, educational institutions, and potential program partners.
• Represent PAHS at community events and help promote volunteer opportunities and programs.
• Explore opportunities to build partnerships that strengthen and expand PAHS services.

4. Program Administration & Evaluation

• Maintain program documentation, policies, procedures, and reporting requirements.
• Track program activities, outcomes, and statistics to support ongoing improvement.
• Prepare program updates and reports for leadership.
• Support quality improvement by gathering feedback, identifying opportunities, and recommending changes.
• Provide other related administrative support as needed.

Qualifications and Experience

• Minimum 2 years of experience in volunteer coordination, program development, community engagement, or a related field.
• Relevant post-secondary education or an equivalent combination of education and experience.
• Experience recruiting, training, supporting, and engaging volunteers.
• Strong relationship-building, communication, organizational, and teamwork skills.
• Ability to develop ideas, coordinate projects, and bring new programs and initiatives to life.
• Comfortable with Microsoft 365, databases, and digital communication tools.
• An interest in hospice and palliative care and a compassionate, person- and family-centred approach.

Assets: Experience in hospice, healthcare, grief support, or the nonprofit sector; volunteer management training or certification.

Compensation

Salary range: $58,240 – $66,560, commiserate with experience

We value your health, wellbeing and life outside of work. In addition to base salary, you’ll have access to:

• Extended health and dental benefits
• A defined contribution pension plan
• 3 weeks of vacation
• 2 paid days for personal and family needs each year
• Support towards your professional growth with learning and development opportunities

We know that applying for a new job can be both exciting and intimidating, and we appreciate your interest and effort. Only those applicants under consideration will be contacted.

No phone calls please.