Primary Care Networks (PCN) Manager

Primary Care Networks (PCN) Manager

Rural and Remote Division of Family Practice

Position Description

Location: Hybrid, in-person meetings and travel required to Coastal communities and other regions as needed. Candidates must reside in British Columbia.

Employment Type: Temporary full-time, one year contract with possibility of extension.

Reports to: Executive Director

Compensation: $95,000 – $105,000 based on education and experience, plus health and dental benefits. The starting salary range falls within the minimum to mid-point of the salary range. The Rural and Remote Division of Family Practice (RRDFP) is an independent not-for-profit society supporting over 140 family physicians and nurse practitioners across 12 chapter communities in BC. Our members serve more than 90 communities within four regional health authorities and the First Nations Health Authority, practising on the territories of 65 First Nations and Métis Chartered Communities.

Our mission is to help members enhance rural health, rural work, and rural living. Our vision is locally developed, innovative, accessible, and sustainable health services for thriving rural communities. Through the 10 Rural and Remote Primary Care Networks (PCNs), we work with partners to strengthen primary care so patients can access a primary care provider and culturally safe, team-based care that reflects their community. Each PCN represents a collaborative partnership of family physicians, nurse practitioners, Indigenous partners, health authorities, community partners, and patients, with the Division providing management and administrative support.

PCN Manager

The Rural and Remote Division of Family Practice is offering an exciting opportunity for a Primary Care Networks (PCN) Manager to support service plan development across the Rural and Remote Division. The Director of Primary Care Networks (PCN) is responsible for operationalizing the development of the British Columbia Ministry of Health’s Primary Care Network Initiative across the Rural and Remote Division. The Primary Care Networks (PCN) Manager is hired by the Rural and Remote Division of Family Practice (backbone organization), receives strategic direction from the PCN Steering Committees to execute the PCN Service Plan, reports operationally to senior division of family practice staff and oversees the work of other PCN staff.

To begin, this role will be working with all PCN Steering Committees across the Division and will gradually focus on supporting the Coastal PCNs. Reporting to the Executive Director, the Primary Care Networks (PCN) Manager will support PCN planning, implementation, and ongoing service delivery across the Division, working closely with local Coordinators and Physician Leads, all partners including the Division’s team and its members, Health Authority leadership and staff, First Nations Health Authority representatives, health care providers, Indigenous representatives, including Métis and Urban Indigenous, Patient Voices members, and community agencies/organizations.

Key Responsibilities

1. Provides overall operational leadership for the planning & implementation of the strategies for each PCN, which includes working with Divisions of Family Practice, health authority staff, PMHs, physicians, nurse practitioners, nurses, AHPs, community agencies, and other primary care partners to operationalize direction from the PCN Steering Committee.
2. Work with Nations, the FNHA, and other Indigenous partners to ensure a culturally safe and responsive PCN planning process with a focus on equity and humility.
3. Analyze and review data to support community needs assessment, develop tools to facilitate data analysis and knowledge translation.
4. Coordinate and create tools and organizational systems, processes, and best rural practices to develop effective PCNs across the regions.
5. Support the development of each PCN Steering Committee.
6. Establishes operational procedures/resources as required to ensure consistent practice across regional PCN(s).
7. Ensures Ministry of Health deliverables for the PCN funding are being achieved, in line with Ministry reporting requirements:
   1. Engages family physicians and nurse practitioners within the PCN geography to provide data on patient attachments, using Ministry-provided data and reporting methods (e.g., use of the $0 attachment code, Provincial Attachment System reports and encounter reporting).
   2. Meets periodically with Ministry of Health to review and discuss PAS reports, as part of ongoing PCN performance for monitoring attachment, access and advancement of primary care attributes against service plan deliverables.
   3. Coordinates the collection of PCN financial and health human resources data (and other reports as required) across all partner organizations, including the regional health authority, to track progress against service plan deliverables and share with the PCN Steering Committee (and the Ministry of Health, as required).
8. Works with the division of family practice and other local groups to facilitate engagement of physicians and other community members in participating in the PCN.
9. Project Management that includes proposal development, establishing the governance structure and operational plan, identifying and managing the operating budget (including resource allocation), developing an implementation plan, evaluation and reporting.
10. Assists in the selection and monitoring of performance indicators at the local level. Prepares reports as requested.
11. Participates in identifying opportunities for improvement in processes to facilitate access and improved quality of care for populations served by the PCN.
12. Participates in the recruitment, selection, and orientation of PCN staff as required.
13. Promotes positive communications and collaborative practice to improve efficiencies and works with the team to resolve conflict as required.
14. Develops communication strategies to inform providers of resources available within the team and to inform the public about the PCN.
15. Supports the change management required to implement PCN.
16. Perform other job-related duties as assigned.

Qualifications

Preferred Education, Training and Experience

• Post-secondary degree in a health or leadership related discipline. Master’s degree in relevant health or administrative field preferred.
• Experience in program/project management and/or community development will be considered an asset. Other combinations of education and experience will be considered.
• A minimum of five (5) years previous collaborative and distributed leadership experience, ideally in a health care setting.

Preferred Skills and Abilities

• Strong commitment to cultural safety and humility
• Demonstrated experience in integrated service delivery design, project management, implementation and evaluation
• Demonstrated knowledge of the principles of Primary Health Care, Population Health, and Health Promotion and the attributes of Primary Care Networks and the Patient Medical Home
• Demonstrated knowledge of Indigenous cultural safety and humility and knowledge of related recent publications/reports and Government of BC positions and policies of importance to the implementation of PCNs in BC
• Ability to establish rapport with a wide variety of stakeholders, including health care professionals (esp. family physicians, nurse practitioners and Health Authority partners), and patient, community and First Nations partners
• Demonstrated organizational skills and the ability to effectively plan prioritize and carry out projects within deadlines, together with analytical and creative problem-solving skills.
• Proven interpersonal skills including ability to communicate clearly and effectively both verbally and in writing to stakeholders internal and external to the organization
• Demonstrated commitment to person-focused services and teamwork
• Proven ability to utilize project management tools, methodologies and templates for tracking and reporting progress
• Demonstrated facilitation skills including the ability to bring diverse perspectives together to reach consensus in support of common goals
• Demonstrated experience in initiating changes and improvements, using quality improvement frameworks
• Demonstrated knowledge of collective impact and good governance models
• Reasonable understanding of employee and labour relations in BC
• Sensitivity and respect for the human and political dynamics of health care management and system change within a culturally diverse population
• Strong organizational, decision making and problem-solving skills; demonstrated ability to develop policy & procedures
• Ability to display independent judgment
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis

What We Offer

• Health and dental benefits
• Flexible schedule working from home
• Computer hardware and software applications
• Reimbursement for mobile device at $50 per month
• Employee Family Assistance Program
• Professional development opportunities
• Positive Team-culture
• Opportunities to develop and grow into other roles

Diversity

The Rural and Remote Division of Family Practice is committed to ensuring that equity, diversity, and inclusion are priority considerations, including building a team that honours the particular experiences and expertise of communities. The Division strongly encourages applications from Indigenous peoples, Black people, people of colour, immigrants and refugees, working class people, and LGBTQ+ people. Applicants are encouraged to self-identify, should they feel comfortable doing so, and are invited to share how their lived experience would inform their approach and ethics in this leadership position.

Additional Information

This is a remote position, and applicants from across BC are invited to apply.

This is a full-time role and standard hours of work for this position will be 37.5 hours per week 8:30 AM – 4:30 PM. To respond to business needs, the ideal candidate will be flexible to occasionally work outside of normal business hours such as early mornings, evenings and weekends as needed.

To find out more about our organization and our programs, visit: http://divisionsbc.ca/rural-and-remote

How to Apply

Submit your cover letter and resume via CharityVillage by 12:00pm Oct 29, 2026. We thank all applicants; however, only those selected for an interview will be contacted.

** Note: Accepting applications from individuals from British Columbia, Canada only.