Evaluation of the Community Facilitator Hub Model

Invitation to Applicants

Britannia Community Services Centre Society invites proposals from qualified consultants to evaluate its Child Care Department’s Community Facilitator Hub Model.

The consultant will work with departmental leadership to develop evaluation tools, analyze quantitative and qualitative information, identify outcomes and themes, and report findings, impacts, recommendations, and transferable practices. Work should begin as soon as practicable; proponents must state their earliest available start date and proposed schedule.

Background and Project Context

Since 2023, the Community Facilitator position has evolved from a program-specific role into a department-wide resource connecting children, families, educators, childcare programs, Supported Child Development services, and community organizations.

The model embeds relationship-based support in familiar childcare settings to improve family access, inclusion coordination, educator capacity, and continuity between childcare programs and community services.

Activities include Affordable Child Care Benefit application support, family newsletters and workshops, individualized support and referrals, inclusion planning and coordination, collaboration with Supported Child Development, educator professional learning, resource development, and practicum mentorship. The grant proposal estimates that approximately 280 families access information, workshops, resources, and support through the role each year.

Purpose and Evaluation Areas

The evaluation will assess how the Hub Model operates, its contributions and limitations, opportunities for improvement, and practices that may inform the wider childcare sector.

The evaluation should examine the model’s contribution to:

• Family access to services, information, resources, referrals, and workshops.
• Educator confidence and capacity related to inclusion and responsive practice.
• Communication between families, educators, and community agencies.
• Coordination and continuity of support across childcare programs.
• Workforce mentorship, professional learning, and practicum experiences.
• Overall responsiveness of integrated childcare supports.
• Continuous improvement and transferable practices relevant to childcare and community-based family support systems.

Proponents may suggest additional evaluation questions or indicators. The proposal should explain how the selected approach will address these areas within the available budget and timeline.

Scope of Work

• Meet with Britannia to confirm evaluation priorities, available data, and timelines.
• Review existing program records, surveys, evaluations, and relevant documentation.
• Adapt data collection tools as needed.
• Analyze findings, distinguishing documented evidence from participant feedback.
• Share draft findings with Britannia for review.
• Prepare a final report outlining findings, limitations, recommendations, and transferable practice
• Present key findings and recommendations to designated Britannia staff.

Required Deliverables

Deliverable

Minimum expectations

1. Evaluation work plan

Agreed questions, methodology, data sources, timeline, roles, and anticipated limitations.

2. Data collection and analysis

Review and analysis of available quantitative and qualitative information

3. Draft report

Findings organized around the evaluation areas, including themes, outcomes, and evidence limitations.

4. Final evaluation report

Revised report incorporating agreed factual feedback; includes methodology, findings, analysis, recommendations, and transferable practices.

5. Findings presentation

Concise presentation or discussion of findings and recommendations with Britannia leadership and/or designated staff.

Evaluation Approach

Use a mixed-method approach proportionate to the budget, drawing where available on service and participation records, family and educator surveys, workshop evaluations, reflective practice documentation, inclusion coordination data, practicum feedback, referral tracking, and qualitative case examples.

The report must note limitations such as data completeness, sample size, representativeness, and limits on attributing outcomes to the Hub Model.

Privacy, Ethics, and Data Management

The consultant must protect the confidentiality of children, families, educators, and community partners throughout the evaluation. Data collection methods and any required consent procedures must be agreed upon with Britannia in advance. Information must be securely stored, accessed only as necessary, and not identifiable in reports without appropriate authorization. Data handling and deletion arrangements will be confirmed in the written agreement.

Timeline and Availability

The project is expected to start as soon as practicable after selection and contracting. Proponents must state their earliest start date and schedule the key stages: document review, evaluation design, data collection, analysis, draft report, feedback, and final report. The final schedule will be agreed with Britannia. The project will start now with final report expected in April 2027.

Applicant Qualifications

• Experience in program evaluation, research, policy development, or community services.
• Knowledge of child care, inclusion, family support, or community-based programs is an asset.
• Ability to analyze data and develop practical recommendations.
• Strong analytical, communication, facilitation, and project management skills.
• Inclusive, culturally responsive approach and responsible handling of confidential information.

Proposal Requirements

Proposals should include:

• Proposed evaluation approach, methodology, and work plan.
• Relevant experience and qualifications, including examples of similar projects.
• Project timeline and earliest available start date.
• Approach to privacy and data management.
• Itemized budget, including fees, expenses, and applicable taxes.
• Two references, where available.
• Any assumptions, exclusions, or support required from Britannia.

Budget

The maximum consultant budget is $10,000, inclusive of professional fees, preparation, meetings, data collection, analysis, reporting, presentation, travel, materials, expenses, and applicable taxes. Any optional services must be priced separately.

Submission Instructions

Submit proposals electronically in PDF format to: jacky.hughes@vancouver.ca
Attention: Jacky Hughes, Manager of Childcare Services
Subject line: RFP – Evaluation of the Community Facilitator Hub Model